Gaithersburg
Current Promotions
| Monday | 08:00am | - | 06:00pm |
| Tuesday | 08:00am | - | 08:00pm |
| Wednesday | 08:00am | - | 08:00pm |
| Thursday | 08:00am | - | 08:00pm |
| Friday | 08:00am | - | 06:00pm |
| Saturday | 08:00am | - | 05:00pm |
| Sunday | Closed | - | Closed |
Welcome to Ideal Image Gaithersburg!
Ideal Image is North America’s #1 provider of non-surgical, aesthetic treatments. We make personal aesthetic and wellness services more affordable, accessible and effective than ever before.
Ideal Image Gaithersburg provides personalized treatments that help people look and feel their best. Our extensively trained Medical Professionals and Skin, Face & Body Specialists have nearly 20 years of experience delivering real, natural looking results.
After over 20 million treatments performed, safety is our heritage. Every service offered at Ideal Image Gaithersburg is safe, effective, and either FDA-approved or FDA-cleared. Clients can conduct free virtual one-on-one consultations from anywhere, meeting with our medical experts to discuss the perfect treatment plan to fit their goals. We are always here to help!
Ideal Image Gaithersburg uses some of the most advanced technologies in the market. The Medical Professionals provide a range of services including laser hair removal, CoolSculpting®, IPL Photofacials, Ultherapy® Skin Lifting, wrinkle relaxers including Botox®, and a suite of facial fillers including Juvéderm®, Restylane®, and Voluma®.
Ideal Image Gaithersburg is also proud to offer the Ideal Image Lifetime Guarantee Membership—$1,000 in value for only $250! Get a free popular treatment, Lifetime Guarantee Programs, and year-round VIP pricing! Look Good. Feel Good. Inside and Out. For a Lifetime.
Ideal Image Gaithersburg is located at 122 Crown Park Ave. We’re proud to join the diverse residents of Gaithersburg, a place that has the comfort of a small town and the buzz of a metropolitan area. Known for neighborliness and a willingness to extend a helping hand, Ideal Image Gaithersburg is excited to be part of one of the largest and most special cities in Maryland.
We look forward to seeing you soon at Ideal Image Gaithersburg, where Confidence Changes Everything.
187 Reviews
Nov 9, 2022
Made an appointment two months in advance (since they were all booked until then) took off from work and they canceled my appointment!
Nov 7, 2022
I had to wait a long time for my appointments and when I get there I get rescheduled. I spoke w managers about my concerns and they have been addressed. No customer service . You paid and wait as long as they want you to . Terrible
Oct 24, 2022
Gaithersburg location is the BEST location. Super friendly and extremely helpful. Bethesda location should take notes.
Oct 21, 2022
I did not like the experience if I say I have a beer belly at initial call then be told that I have to loose body fat if someone has beer belly it’s understood you have body fat issues big waist of time
Oct 20, 2022
Ladies are always so professional and sweet. This my favorite ideal image to visit in MD.
Oct 7, 2022
Wasted time, money, and still have hair. I realllly enjoyed my tech that I had. She was the best. However, the scheduling is all over the place and I still have a significant amount of hair after 2 years of treatments. If they cancel your appointment that day, they don't make any effort to make sure that you are still able to be treated that day (which effects your timeline between treatments and potentially hinders your work schedule. This was not a one time occurrence, it happened multiple times). I did the full treatment cycle that my contract allowed for but I still have substantial hair on the area that was treated. I was told they would be able to extend my contract due to the amount of hair still growing. However, they said I needed to have hair displayed for them to take a picture before my contract expired. Which didn't end up happening because I had an appointment canceled on me by the business near the end of my contract. This cancellation on their part pushed back the date of service a week (which I had to take off work for to make it fit into my schedule) and there wasn't enough time for the hair to grow back after being treated by the laser in that short time span for the picture. Overly priced and no guaranteed service. They say you have a lifetime guarantee but they don't tell you there is a prorate for every treatment you want after your contract expires even if they did not remove your hair successfully. Great people as technicians, horrible business model.
Sep 26, 2022
Geri is the most skilled, thoughtful, patient, kind, knowledgable, and courteous provider. I have the best time with her and my face looks better after every time we meet
Sep 26, 2022
I am incredibly disappointed in my experience with the entire process. First they schedule a call with me at a specific time saying “they assume” it’s okay to call me 10 minutes before that time which goes against the point of having a scheduled time to speak. So we rescheduled. They then send me another email asking what I want information on, which is information I had already provided and if more detail was needed they should have asked in their initial response to avoid back and forth. Then I receive a call 15 minutes after after the expected time and hear an automated message that I would hear if I had just randomly called the office which was very confusing. Then I received another call 25 minutes after the scheduled time asking if I was ready for my 30 minute consultation. I did not because it was in the middle of a busy work day. After another reschedule, I finally had a "consultation" which was on zoom, but not on video, and she just kept asking me what I want. I asked for pricing. Her response was, well that depends, it could be $2,000-$20,000. I asked for pricing for 2 sessions for the stomach. Her response was, "well, it depends on the stomach". A professional would have been able to guide the conversation in a constructive way to be able to provide the necessary information. I should not have to guess at the right way to ask the question to get pricing. It was a huge waste of time. Incredibly frustrating and disappointing.
Sep 21, 2022
On time, kind service, clearly explained and efficiently completed
Sep 11, 2022
Awful service a lot of money spent to see zero result.this is a big scam please don't fall for it. When treatment does not come right with no result what so ever they clean their hands by saying that different skins react differently with the treatment. The overall front desk is very nice and the worker are there to work but don't fall for this big company's scams. It was a terrible experience for me because I was so excited to see good results but nothing happened it's just a waste of time and money. I hate you with all my gut for fooling people I don't recommend this company for any one.
Sep 11, 2022
Awful service with zero result and a big waste of time and money.
Sep 11, 2022
I don't recommend this to anybody it's a big scam please don't fall for it. I spent a lot of money and no results were seen.
Sep 11, 2022
This is a big scam company that fooling people by changing big money for terrible results. Please don't go there.
Sep 9, 2022
Great customer service. Christina is very professional and informative. The clinic is nice and clean. Glad I chose this company.
Sep 6, 2022
It was very good. My nurse was great, very helpful and answered my questions and made me feel very com
Aug 31, 2022
Someone that looked like me took the time to explain what she was doing and why. That set my mind at ease.
Aug 31, 2022
Staff has been welcoming and kind. Making appointments has been painless
Aug 23, 2022
While my experience at Ideal Image-Gaithersburg was fine, I am overall dissatisfied with my laser hair removal treatments. Ever since getting my bikini area treated, I have noticed a significant increase in gray hairs and of course they are not being treated by the laser so, now I look like a 90 year old women “down there” when hair grows out. Totally making this $2K+ investment a big waste of money, time, and is more torture than anything else.
Aug 2, 2022
The customer service representative was very friendly and straightforward with the information provided and even explained the process, prices and move forward so I get my treatment immediately.
Jul 28, 2022
I LOVED EVERYTHING ABOUT THIS EXPERIENCE!!!!! I HAVE LOOKED INTO LASER HAIR REMOVAL FOR A LONG TIME AND JUST NEVER DID IT. I WAS A LITTLE NERVOUS AND FELT AKWARD BUT THESE LADIES WERE AMAZING FROM START TO FINISH. THE FRONT DESK WERE VERY WELCOMING AND THE NURSES MADE ME FEEL EXTREMLY COMFORTABLE. ANOTHER LADY EVEN INFORMED ME ABOUT COOL SCULPTING AND I DECIDED TO DO IT. I DONT REMEMBER EVERYONES NAMES BUT SOMEONE ELSE EVEN HELPED GET ME APPROVED FOR ADDITIONAL FINAANCES SO I COULD DO THE COOL SCULPTING. I REALLY ENJOYED THIS EXPERIENCE AND CANT WAIT UNTIL MY NEXT APPOINTMENT.
Jul 15, 2022
Great location, very neat and clean, staff are nice and warm, services are great. Cristine is great in making you feel comfortable during procedure.
Jul 15, 2022
Christine was so awesome very friendly and super professional. She was very thorough and I am extremely pleased with her as my service provider.
Jun 30, 2022
The facility is clean, neat, and calming. The practitioners I have worked with have all been professional, knowledgeable, and friendly.
Jun 18, 2022
This last Friday was a great experience. I have been there several times for appointments, but Christina made sure to follow through with new procedures. Like outlining the area under my armpits and made this experience less painful the previous times. I look forward to going back and seeing Christina again as she made this a really less painful and pleasant experience. Thank you.
Jun 17, 2022
They are great here! Made things comfortable and tolerable ☺️
Jun 14, 2022
Best experience and most wonderful specialists who make every experience comfortable. Always very clean and a great place!
Jun 10, 2022
This location has an amazing staff from the receptionists to the nurses! Clean and inviting spaces. Experiences here have been refreshing after having nightmare experiences at locations in the Baltimore region.
Jun 8, 2022
I love this location! Have been going here for a year now and everybody is always so nice and patient with you. Love the girls and the way they work. Always a pleasure to see them!
Jun 8, 2022
I had an amazing experience. Leslie was so friendly and answered all my questions
Jun 2, 2022
Awful service over 2k spend to see absolute no result. At the end when you do do this kind of process is do it at your own risk. When treatment does not come right with no result what so ever they clean their hands by saying that different skins react differently with the treatment. The overall front desk is very nice and the worker are there to work but don't fall for this big company's scams. My mom had a skin renewal with a face lift. Our before and after picture say it all nothing work.
Jun 1, 2022
Great! My experience at the Gaithersburg location is always great. My tech today, I believe her was Lisa, was super sweet. She took her time and had so much patience with me. I appreciate her bedside manner and professionalism. I haven’t had a bad experience in this location yet. From the front desk to the techs. They are amazing.
May 20, 2022
This location as saved me from another that has cancelled me 3 times. The staff is super sweet and Christine was very knowledgeable. They were also able to schedule me within the recommended timeframe unlike my previous location and helped come to a resolution about my many cancelled appointments from the previous location as well. Would def recommend Gaithersburg!
May 20, 2022
Very friendly staff! I went in and out without a hassle or problem. Definitely worth the experience and i will be back.
May 18, 2022
Great experience, Great customer service, looking forward to getting started with my service.
May 18, 2022
Ideal image is the place that i get many treatments such as cool sculpting, fillers, and laser. They are very welcoming and kind. Geri who is my nurse is very sweet, caring, welcoming, kind, and professional. She eases the stress (no need) and makes the time goes faster. Thanks Geri for all you do ❤️👍
May 10, 2022
Front staff was friendly and helpful. It was very clean inside, and the service provider was very patient
May 7, 2022
Today is my 6th season laser and Nicole was my provider she did an amazing job.
May 6, 2022
Christine was so sweet. Went over everything and explained as she was performing the laser. Made me feel comfortable and informed me on the aftercare.
May 6, 2022
First time visiting this location and everyone was welcoming.
May 4, 2022
I am sooooo extremely pleased with my service. I had the cool sculpting done. I was a looking for a procedure that did not involve any surgery. I was not sure what to expect or if it would even work. I had my first procedure in October . The procedure itself is not painful at all. I literally slept the entire time. It was about four weeks after my first procedure I could feel and see a difference. Once I compared pictures I literally could not believe my results after only four weeks!!! You just have to patient and I also did change my eating habits for the best results. It has been just over six months and the change is incredible!!! Nicole has been the best!! She has been on this journey with me and made this experience so easy and fun!! She helped me pick just the perfect parts of my body to target to freeze off that stubborn fat. She’s amazing!! I highly recommend Nicole ,and cool sculpting to everyone I know.. I will definitely return for other services .
May 4, 2022
Great experience today with Nicole and Geri—very quick and professional. Looking forward to my next appointment!
May 3, 2022
Staff were very helpful, courteous and educated me on the process. Made me feel comfortable with the procedure. Atmosphere was great! Highly recommend the place
Apr 20, 2022
I love ideal image Gaithersburg! Clean, safe and extremely professional. I saw Maryanne for services and was very pleased with the results. The front desk staff go above and beyond to accommodate the needs of the clients - especially Ms. Chinello! She is excellent.
Apr 12, 2022
I just had my first laser hair removal session for my underarms. It went pretty fast and I barely felt anything. Nicole was awesome! She suggested I use the numbing cream (she ordered for me) if I couldn’t tolerate pain which I did. She also talked to me the whole time and it helped take my mind off of the procedure! Thanks Nicole!!!
Apr 11, 2022
I have never written a bad review but unfortunately I have to because I really don't want anyone to be in this position. WARNING: Here is what happens if your hair is not treatable for laser. They will sell you it and tell you "don't worry! If you purchase it now, they will refund you if you are untreatable". The technician are trained to do 2 treatments before deeming it untreatable. You then will be charged for those 2 treatments even though the laser does not work. This can go over $1,000 for this. They will not refund you and the process is pretty terrible. The manager unfortunately was very unhelpful and had little knowledge to how this process even works. The technicians are great but I DO NOT recommend. If fact, I was encouraged to write a review because they do not listen to these complaints by staff or otherwise.
Apr 1, 2022
I had been pleased but I am extremely disappointed in their scheduling process. Today they canceled my appointment the day before with no regard to my schedule and no opening for at least 2 weeks. They do have a provider available but they overbooked and could not accommodate my appointment which had been made in December. Although, they sent me a confirmation appointment on Monday and even today saying my appointment was on.
Mar 30, 2022
Great place to get hair removal. Christine is great and very caring, definitely recommend her.
Mar 30, 2022
Great experience, knowledgeable and friendly staff. Can’t wait to come back for more services!
Mar 30, 2022
Christine is the best! I’m definitely coming back! Nicole is the best too!!!!
Mar 28, 2022
Excellent, caring, and professional staff who make the experience as “painless” as possible.
Mar 28, 2022
I love it here at Gaithersburg. My first experience of doing laser was so amazing. The staffs (Cecilia and co) are caring and loving,they work me through the process and i love the way my face is looking now. I have PCOS and my facial hair grow so crazy, however, i start the laser treatment, my face went from Nah to Yes. Thank you Ideal image. I love everyone 😘
Mar 28, 2022
Everyone has been super friendly great environment! They make you feel so comfortable!
Mar 26, 2022
What would your life look like if you were a Master of Personal Finance? It’s amazing!
Mar 23, 2022
They are AMAZING!!! I literally love it here !!! It’s the best and everyone is so nice! 🙂
Mar 23, 2022
Loved the experience and thorough details of explaining everything to me.
Mar 23, 2022
Nicole is awesome! Very thorough and careful. She took her time to make sure I was comfortable and understood the procedure and after care steps for my laser treatment. She also made a point to acknowledge my darker skin tone and adjusted the laser accordingly. The first nurse I worked with did not do this. I will definitely be requesting her for all my future services!!
Mar 2, 2022
I did not have a favorable experience and will not be recommending your service.
Mar 1, 2022
I love this place! The parking is easy and the staff is amazing. My person for my recent procedure was Nicole. I felt nervous and she makes me feel comfortable and at peace and answered all my questions. I would recommend this place to all my best friends.
Mar 1, 2022
Very poor management overall. Signed up for the wrong appointment and history of filler incorrect.
Feb 25, 2022
Christie was excellent. I appreciate her grace & calm demeanor
Feb 24, 2022
I had a terrible experience with this Ideal image location. The customer service was slow and I had to reschedule my appointment due to scheduling conflicts. I would not recommend this location
Feb 23, 2022
Clean and professional, very friendly and helpful staff!
Feb 22, 2022
Everyone was so nice and helpful Christine was great and Chinelo was great at the front desk
Feb 21, 2022
This is for the company ideal image and not necessarily this location. This company will not work with you when it pertains to their contractual agreement. I received 6 of my 7 treatments...4 before covid and they would not extend my contract even though covid took a year and half off when no locations were open, constant cancelations and no availabilities. They didn't send me any offer of an extension or tell me when they opened that I could exend...I drove an hour only to be told I would need to pay $54 for a touch up. Do not expect understanding with this company or corporate. My wife's mother died from covid in 2020 and I'm sure they wouldn't even be empathetic to that fact and would have still not extend my contract to get the treatments I paid for. All they care about is the money and not great customer service.
Feb 17, 2022
Laser hair removal always sucks but they make everything very comfortable and all the technicians are super nice. Very clean and sterile environment.
Feb 16, 2022
Thank you to Christine for an excellent experience. She took the time to carefully explain the procedure and was very kind, patient, and professional.
Feb 15, 2022
I chose to go to Ideal Image for laser hair removal because if the convenience of the location. I had my first appointment and was blown away by the location and the staff. My provider (Christine) did a great job explaining everything we were doing, making sure I was doing ok and also explained what to do after my appointment. Chinelo at the front desk was very friendly and helpful in scheduling my next adornments. Can’t wait to continue my treatments and see my results!
Feb 14, 2022
When I agreed and paid for my treatment that was exactly how I imagine it would be. Everyone is really nice, professional and they are dedicated to male sure you get what you came for. I will recommend to all of my friends. I transferred my treatment from Arundel Mills to Gaithersburg and it was the best decision ever. Cecilia was my nurse today and she did a great job!
Feb 14, 2022
I have had nothing but great experiences coming to ideal image! Everyone has been professional and easy to work with and I am happy with my results, I would definitely recommend!
Feb 10, 2022
Shoutout to Alysa who performed my laser hair removal today! She calmed any nerves I had, answered all my questions, explained what I was to expect during and after, we talked the whole time I was getting my treatment! All the staff there was super friendly and very helpful! I can’t wait for my next appointment!
Feb 7, 2022
Customer service is great but coolsculpting doesn't work
Feb 1, 2022
The receptionist was amazing my nurse Nicole was super sweet I will be coming to this location a lot now that I found a amazing team
Jan 31, 2022
Callled about one type of procedure and was told that I would need something different. That's fine but don't continue the process assuming that I know that the difference in pricing is thousands of dollars. I definitely didn't have to show anyone my abs, thighs, and butt! Truly ridiculous!
Jan 29, 2022
Representatives who called to assist me in buying a package will not give me help in finding the right price for me. They come off fake and superficial
Jan 28, 2022
Chinelo & Alisa made the experience much more better than I expected! I appreciate them so much & the pain is worth it! You see results after the first visit
Jan 27, 2022
GREAT EXPERIENCE/LOCATION! So happy this location is open as I used to drive an hour to the Hanover location for laser hair removal (full face due to PCOS). Yaz at the front desk was very warm and friendly and greeted me as soon as I walked in. She answered all my lame questions and explained details very well. Alisa was my tech and she is AMAZING--triple checking that not a single hair was left behind and taylored her She did a great job talking me through the procedure and having conversation to keep my mind from the "spicy" as she called it LOL! She moved quickly, but slowed down every now and then when i needed a moment. So grateful and appreciative to have this easy and speedy service available at my finger tips.
Jan 26, 2022
Update 4 months in. Christine is great, I highly recommend her. Communicates what she is doing. Makes sure I am comfortable. Always on time. My treatments are going well. I am super pleased. Yaz is very friendly and polite. A pleasure to chat with. Was super excited to start laser treatments for hair removal. It has been a month and still haven't had my 1st treatment. At my 1st scheduled appointment I was told I could not be seen because I didn't receive the online medical questionnaire. I rescheduled my appointment, however the night before I receive a phone call saying that my appointment is being cancelled. To avoid taking time off from work I requested a Saturday appointment. They offered to rebook at a location further away with poor parking options or wait another 2 to 3 weeks. I am extremely disappointed because I prepaid in full and was told that I couldn't get my money back unless I had a medical reason since they do have appointments. I paid for the service because I thought I could go on weekends and not interfere with my work schedule. I just wish people were forthcoming and honest in their business dealings.
Jan 26, 2022
This was my first time treatment, and everything went better than expected! I know the treatment will be worth it in the end! Thank you ideal image for the first step to smoother skin!
Jan 24, 2022
Since doing my treatments with ideal imaging it's the best decision I have ever made my hairs on my face has improved tremendously. There staff are excellent and informative as they personalize your care. Also they are very accommodating with the working class busy schedule. Thanks alot ideal imaging.
Jan 18, 2022
Every time I come into ideal image for laser hair removal, I am greeted with a happy voice and smile. Today I was greeted by Yaz, who was very pleasant and friendly. All of the wonderful women who have performed the laser hair removal have been nothing short of amazing. Today, Christine listened to my concerns and my life story. She was very informative and knowledgeable of how laser works and made me feel at ease. I truly recommend ideal image for your laser hair removal needs. Not only for the service but from just 6 sessions, I’ve already seen a 75% decrease of hair growth in the treated areas.
Jan 18, 2022
If you are planning to start laser treatment ask for Christine!! She’s amazing, she’s doing my bikini and my armpits. Is supposed to be very painful but she’s great and made me feel super comfortable, besides she’s gentle and know what she’s doing. 100% recommended
Jan 13, 2022
I bought a package of 3 ipl sessions several months ago. After buying the package found there were no available appointments for 3 months. 3 appointments were then set up. The first, in august went well. The second, in september was canceled by Ideal. They were unable to find a time to reschedule. I asked for a refund and they refused. I spoke supposedly to a manager who told me to keep my november appointment and they would cll me with a December appointment. I never heard from them again. If they have no one to do the ipl they need to refund me. Not sure where to turn for help So here I am again with the same problem. After the first review someone contacted me a promised she would make this right. She scheduled 2 appointments for me. Guess what. The first appointment she made went well. The second appt for December was Canceled. The staff person who called to cancel told me she was going to ask for some compensation for me, which of course did not happen. That person scheduled me another appointment for January 11. January 10 someone called and cancelled.. she promised a manager would call to help reschedule but I never heard from anyone. These IPL treatments are supposed to be done monthly for 3 months. Having one in august several months later is of no use. I will now file a complaint with BBB. Oh, by the way, they still refuse to refund me anything. Claim their policy is no refunds of any kind
Jan 7, 2022
This location was helpful, but the company all together is the worst!!!! I regret spending even a dollar doing laser hair removal. Even after treatments I continued to have hair growth. They did not give me all treatments needed, and when my contract expired, they would only give me one extra treatment. They said regardless of the fact that there were no center near me in California and the fact that things were shut down for COVID, the contract continued no matter what. This was the biggest waste of money, as I now have to pay $90 per "touch up" to cover what the over $4,000 treatment didn't. If you're thinking about laser hair removal, DON'T!!!!!!!!
