In my initial consultation , I was told the area I needed treated was able to be treated by Coolsculpting. Ok, deal, loan was accepted and paid in full at that moment. At my first appointment I was told the area I wanted treated was NOT treatable. This is reason alone for a full refund. I have a ticket in with customer service and would like this refund expedited as soon as possible.

I was greeted nicely when I walked in. I was made to feel very comfortable. I am really happy with my first experience. I’m looking forward to future treatments.

I first had given it 5 stars because of the call centers treatment and response to get you signed in. This is my first experience with Ideal Image, I confirmed an appointment with Tammy for today Saturday 10/05/22 @10AM. I previously had completed all medical forms and submitted. I drove thirty minutes away, arrived at 9:40 AM, to be told that my first appointment was cancelled because I didn't auto confirm. I proceeded to explain to the receptionist that I never received any auto response to the appointment and that I had scheduled it with Tammy. MIND YOU THIS IS MY VERY FIRST time doing this and being in this facility! I also explained that I spoke with a nurse the same day I purchased the Botox and had completed my medical forms. She told me that there was nothing she can do and asked to reschedule me, as if I was making no sense. I told her the reason why I scheduled for today Saturday is because I have a very busy schedule to. I was pretty upset, not only because I drove one hour back and forth, but because I was really looking forward to this, my friends and my adult daughters wanted to see how it worked out so that they can also become a member. I had purchased the VIP membership. I will not trust an organization with my face if this is how they treat a FIRST TIME MEMBER! I did call the 1-800 number and some nice lady took my report and told me she would open a claim for customer service to call me back during weekdays.

I did not visit you. We tried a Zoom call two times and I could not hear you people talking now you're calling this my first free visit so you do not have to help me. I guess this is a scam I don't know what else to call it. Please contact me and it's the Attleboro office I need to talk to I wanted to get a treatment maybe a few and now I have no one to help me with my ugliness I don't even want to go in public.

Was excellent as always!

I received high quality treatment. My provider Chelsea was very professional, personable and knowledgeable. All my questions were answered. The environment was welcoming and friendly.

Kerri was amazing with my treatment. Also from the time I entered the door until the time I left the professionalism was exceptional by the staff most of all the person at the front desk.

Great. It is just expensive. I feel bad that I probably wasted your sales persons time. She was great to speak with.

Everyone is always so friendly and extremely professional. They make me feel so at ease every time I go!

The ladies are so nice and make it an enjoyable experience!

Ideal Image is so awesome! It’s a little far from where I live, but I don’t mind the drive because they make scheduling appointments in advance so easy, they’re very knowledgeable, and super, super friendly. I’ve been going here for a year and a half, and I plan to continue coming here for the foreseeable future.

I started going here in February of 2022. The ladies are lovely but I was going for laser hair removal… I always had a different technician, so the area they worked on was never consistent. The hair lightened for sure, but now I have MORE hair where I was getting treatment than before. I will be stopping treatment and looking elsewhere.

Thank you for good experience

Great experience/great results! Hannah L. is wonderful to work with 🙂

The staff is wonderful! They are very helpful, kind, and accommodating!!! Would highly recommend this location!

Great people that work here

I was great. I would come back , actually scheduling another appointment now

Scheduled me for a treatment and accepted my payment. Assured me that laser hair removal could be done despite my vitiligo. On the day of my appointment (over 6 weeks later), I showed up to be told that customers with vitiligo cannot, in fact, get laser hair treatment.

My experience was very pleasant aside from the temporary comfortableness after and that is to be expected. Really happy I followed through with my procedure so far.

Wonderful staff including Ashley who does my laser treatments. Definitely getting more areas done after these. Noticeable difference everywhere.

This review is primarily for customer support, not the full staff in this location. I began my horrible process with Debbie Mizrahi (Aesthetic Consultant) who was the worst person I have ever dealt with at Ideal Image. I was excited about the services I was purchasing and she blatantly lied to me. When I asked if I could come in person to get assessed, she said it wasn't possible (but no reasoning). I asked for three specific services and she added an additional one without explaining anything and rushing me into reviewing the contract. I asked questions and she would disregard me or agreed when it was blatant lies. The additional service she added is something that I am medically unable to get, which I told her the minute I realized it and she assured me that it could get resolved. Lies. When I had my first session and a doctor's note stating that I was unable to get that service that Debbie added (without my knowledge) into the contract, the LHR technician was great and she didn't complete the service that I was obviously unable to get. To this date (since April 2022), I have not gotten that service, follow-up to aim to find an alternative or solution for this mishap on your end, OR a modification of contract to refund for the treatment that I am unable to get per my doctor's assessment, as well your medical professional who saw me the first time (as stated in Section 4 under Terms & Agreements of the contract). One month after signing the contact, Tyler McGhee (Executive Client Support Specialist) gave me a call that I was unable to take during work hours and asked him to follow up with an email so we can schedule a future call. He emailed me and stated that my "Medical Contradiction case was switched over to Invalid Treatment Plan" without providing any reasoning, any explanation or what it meant overall. I have reached out 5 times through email (every 2-3 weeks), several other phone calls and still no response. His title is literally "client support" but he doesn't have a few minutes to get back to me? All I'm asking is for an explanation so I can understand what this "switch" means and how do we go from here. I don't need additional services, I selected what I wanted from the beginning but I was coerced into signing without being given the opportunity to get assessed in person to see if I qualified for the treatment PRIOR to signing? This is something that I asked beforehand and was declined the option. Upon YOUR medical professional's assessment results showing that I am unable to get the service, there is still no change or communication on your end. The customer service has been terrible overall.

Laurie Scott was amazing! She made the whole process super easy and clear. Looking forward to my appointment!

Chelsea Matos was fabulous! She took her time and made sure I felt comfortable before she began. She was very gentle and I didnt even have any bruising (Botox)! I am looking forward to the IPL facial I booked with her in October!

I walked in at 1:11 pm my appointment was at 1:10 pm scheduled a meeting at 2:30 pm. Checked in and asked to use the restroom as usual, one of the technicians and the receptionist were there. A client arrived they were taking care of and I was ignored by 1:27 pm I was not taken care of or even spoken to again I asked to rescheduled and they just did no apologies at all or anything! By all the money I am spending at least I wish I was acknowledged. I was ignored 100% not even say I am sorry for the delay or anything. Worse service I called because the appointment showed in athe application like completed and I wanted to make sure it was not by this email I am guessing it is shown like I was taken care of when I was not! Ps. The receptionist was there and the technician was the one taken care of the client and I was ignored 100% for almost 20 mins after my appointment time.

Awesome staff. They are super flexible. Kind & professional. They make you very comfortable during treatments.

This location is always immaculate. The staff are knowledgeable, compassionate and kind. They ladies in the front are always happy and polite and are also knowledgeable.

Showed up to my appointment only to get told my appointment was cancelled. This location is 45 minutes from where I live and I leave for vacation next week and had been looking forward to my appointment today! totally UNACCEPTABLE I will never go to this location ever again

Amazing services

This was the best experience! I was so nervous before the call and didn't know what to expect. However, I felt so comfortable and didn't feel shamed by the experience. She was so helpful in explaining to me the procedure, payment plans and what to expect. I appreciated the appointment so much and looking forward to my treatments.

Such great service, great staff, extremely clean, and go out of their way to make you comfortable!

These ladies are amazing! The facility is clean and modern. I’ve been coming here for a while now and I cannot say anything negative about it. I’m always greeted at the door with professional and warm hellos. The staff is fantastic, knowledgeable, and will always answer any questions I have. Super down to earth and friendly. I would absolutely recommend Ideal Image to everyone.

Absolute best service, nicest people working and my laser treatment is perfect no complaints!

First time at Ideal Image and I couldn’t be happier with the services! Staff was friendly and very professional! Laura is amazing and very explanatory about the procedures. She made me very comfortable and I will definitely be back to see her!

Every experience at Ideal Image is a great one. Every member of the staff is very courteous and professional. I always feel comfortable going there and have loved the results!

This place should be zero stars. Don’t go here the worst location. I regret dealing with this business. Terrible service and very inconsiderate. Seriously dislike their lack of customer service thank you for the call back that I did not receive to resolve my issue

Very nice professional staff, reasonably priced Botox

The procedure, laser hair removal from chin and lip was fine. but when I applied online with a representative, she took all of my information and told me I could have the botox on my face and the cool sculpting on my stomach . Now at the Ideal Image they are saying no and that is WHY I agreed to the loan in the first PLACE.

Very clean and relaxed atmosphere. Always checking in during my treatment to be sure I was doing okay.

Laura is AMAZING

you have no idea how happy i am wish it was more affordable being a single mom of 3 boys

When I had my initial zoom consultation for Botox they recommended 12 units. I decided to get the year membership and paid for the units before my visit however when I got there I was told that I was going to need more units. I almost feel like I was baited with a low introductory price. So what started as a reasonably priced procedure turned into something a little less reasonable. On top of that my appointment was for 5:10pm and due to complications with the computer system I ended up being there for an hour before the procedure could even be administered. I realize the computer issues were out of their control but the overall experience was taxing. I will say however that the staff was nice and friendly but I almost feel like they get commission on the amount of units you ultimately “need”! I’m going to use my free procedure and cancel my membership promptly after to find another place that’s more upfront with their business practices

Everyone there is so nice and makes everything so easy!

My consultation at Attleboro was fantastic! The staff at this clinic are extremely friendly and thorough, I’ll definitely be recommending this location!

It was great as always. My Provider, Ashley, was very knowledgeable, caring, and above all very understanding. She made my experience very pleasant.

They are awesome here at this location def recommend 😊

Great experience with Lauren!

Excellent

Hannah made an intimidating procedure seem light and fun! It was over before I knew it and the results have been outstanding!

Laura was amazing! Very knowledgeable and confident in doing the treatment. She put me right at ease, was kind, and helped me get through my laser hair removal without too much pain! I hope I get her next time!! 🙂

Ashley was great. Super sweet and did an excellent job

I see little to no change!

I had my Botox done today by Ashley, she was awesome, she made me feel so comfortable! I highly recommend this location will definitely be back!

Ideal image was great, I went to the attleboro, Ma location. Rosa I beleive is receptionist she was very nice and tried to help with the whole financial issue I was having with sales rep. Brandi Rodriguezis. Keri is who did both my botox and filler, she was very kind, informative and really took her time. You are probably wonder why the 1 star this would be due to Brandi Rodriguez, the sales rep. When I went in for my appt the total was $1600 it was suppose to be $1100. I have reached out to Brandi numerous times. We had discussed skin care creams but I was not interested because they do not guarantee their products and they are not sold at the actual location. I am being charged. I received note confirming my order for skin care again I did not order.The sales rep Brandi also had charged me for 2 siringes of filler only one was needed. The problem is she had charged before services were even rendered. I asked for supervisor/management to help rectify the situation but she will not aswer or give me the information to do so. She does not work at the location so now it is very hard to get answers. I feel very strongly that Brandi Rodriguez misrepresented ideal image! Classic sales person!

Such an amazing experience as always. From the front desk Hannah and Amanda making Me feel right at home to my procedure with Chelsea. The entire staff is so friendly and nice. Chelsea is so knowledgeable, professional and incredible at what she does! I won’t go anywhere but here for my Botox! Thanks for making me look younger ladies!!!

Chelsea was great!!!!

Loved it

Laura at the Attleboro Ideal Image is the best!! She is very knowledgeable, thorough and overall wonderful. I highly recommend her !

The nurse was absolutely awful for my second session. Rushed the entire thing and while I was in a lot of pain, didn’t check in on me or slow down. She also didn’t finish my entire brazilian and just walked out. My first nurse was great though. But speak up about what you’re feeling! I wish I would have, this ain’t cheap lol

Wonderful

Update on Ideal Image , this issue has gone back to November 2021. A person from corporate has reached out to me on 2/23/22. We have exchanged several emails , that she is stating someone would reach out to me . To my disappointment , as of 3/7/22 I haven’t heard from anyone else . This is so disconcerting to know that is how a very large business that is suppose to care about their clients and want them to refer people by word of mouth ( which I have multiple people) ; only to find out Ideal Image is only interested in your money not your physical being or health . Please beware , if you choose to have procedures done there . Consider the procedures and the cost of them . I know we were in a pandemic, other business have extended their contract or treatments and or procedures to me . This is how you run a successful business . Not how Ideal Image conducts theirs . Very disappointed Diana

The team at the So Attleboro is amazing. Ashley makes you feel so comfortable and she is so kind. Definitely recommend!!!

My experience was great. Ashley was extremely informative and made me feel comfortable before, during and after the procedure. I felt that I was clearly making a great decision on doing laser with Ideal Image.

I know there are a lot of negative reviews for ideal image…atleast on Yelp and the bbb. I was nervous going with them at first, BUT I had a great experience and I’m very satisfied! I got lip injections and I’m going to go for laser hair in the future. I paid $525 for one syringe or filler, I think $100 off for having a membership. Here’s what you should know: Consultations are done by a sales person and you are required to sign a contract before your treatment. Sales persons are of-course very pushy and from other reviews customer service isn’t great, make sure you are 100% before scheduling a consultation. It could be difficult to get an appointment in a timely fashion. It’s usually a month out for appointments on weekends and they won’t tell you a date until after you pay and sign a contract so plan ahead. If you miss an appointment there’s a fee and from other reviews it seems like people have had difficulty with paying for scheduled treatments but not receiving them (not my experience) There is no guaranteed satisfaction (you can only get your fillers dissolved for a medical emergency) You’re fillers are done by a nurse practitioner (my nurse was great!) All that being said, my fillers look fantastic and I’m very happy. Everything went smoothly and I had no personal problems with customer service. I had no complications whatsoever. Chelsea was my nurse and did an amazing job, was really great at listening to what I wanted and going while still going with the shape of my natural lips to create a natural yet plump result. She had years of experience (there was a plaque for most favorited aesthetician from 2017 on her wall). Although this was my only experience with things like this, I would recommend going with ideal if you are wanting lip injections!

Amazing experience at this clinic, all of the nurses are incredibly professional! They are so knowledgeable and helped me feel comfortable in my treatment! Completely recommend!

Everybody is so friendly and the service was wonderful! If you’ve been thinking of it this is your sign to just do it !

Horrible experience

I signed up for a laser hair removal package in the very beginning of COVID. After being promised up and down that the clock wouldn’t begin until my first appointment. Fast forward to the last two appointments I had, when I tried to schedule the next appointment bc they fill up fast and I want to get my appointments in/get my money’s worth. The receptionist tells me I can’t bc the clock actually started when I signed up. She promised me a call from someone who could help, but I never got a call. Come the last appointment I could schedule, again, I mentioned that I was promised a call, never got it, and wanted to set up my next appointment. Yet again, “oh, sorry, we can’t book it until after the date passes or else the system will get confused and you’ll have the same issue again next time”. So I asked for someone to call me bc I’ve been asking for help for months and was tired of the horrible customer service. My last appointment was MONTHS ago, and no one has ever gotten back to me. I NEVER had this experience at Agape - I highly recommend you do NOT proceed with Idea Image - GO TO AGAPE MEDICAL SPA INSTEAD!!! The customer service there is FAR SUPERIOR to Ideal Image and the treatment is top notch.

The nurse practitioner is professional, friendly, informative and monitored my comfort level through out the procedure! The offices are professional and clean.

Your understanding of laser tattoo removal is seriously behind the times. The technology today can completely remove any remnants of tattoo ink. Additionally, the laser technology is quite similar to your hair removal lasers. The only thing that's going to happen, if your lasers hit the former tattoo area, is that the tattoo will be removed more, or nothing because it's fully removed. You need to add a waiver to your process. Your nurse practitioners and nurses need to update their understanding of the technology.

Good so far. Only had my first session. Nurse was friendly and answered all my questions.

Great experience - practitioner spent time regarding placement and did exactly what I wanted.

Ashley was very professional, compassionate, kind, and provided excellent care!

Dishonest and Shady!!! Scammed me out of thousands of dollars. This review is for Ideal Image as a whole not just the Attleboro location. I paid thousands of dollars to get 9 sessions of laser hair removal. Which by the way were excruciatingly painful . When I called this past week to book an appointment I was told my contract had expired. This is the first I’m ever hearing of there being an expiration to the 9 sessions I paid for. IN FACT, the last time I was in the office one of the girls told me that now they do things differently and require you to get the sessions done within a certain period of time but since I had signed a contract before those changes that I was “GRANDFATHERED” in. So Now they are telling me a whole different story I said ok show me my contract I got bounced around back and forth between guest services and the Attleboro location moth telling me they don’t have a copy of my contract. That the sales rep has my contract and she no longer works with the company (WHAT??) guest services by the way are terribly rude cutting me off and hanging up on me as if they are the ones who are out thousands of dollars. They refuse to let me continue my 9 sessions that I paid for. So now I’m expected to pay for touch up sessions which are not cheap. I am choosing to go elsewhere because I refuse to give these people another cent of my money.

Terrible company to do business. My wife paid for nine sessions $6000 for full body hair removal. Unfortunately with covid and kids she couldn’t get there and finalize. She only did 4 times , now she is ready to get it completed, we that’s when things got ugly . They told her is out of their time that she should have come earlier. She spoke with them before and explain the situation and that said no problem when you’re ready come back we can honor it because you only did 4 sessions which is less then 50% . Now they don’t want to honor it even tho we pay 6000 upfront. This is an ethical and poor customer service. Very dissatisfied. Do your self e favor don’t give this people your money. Find a local business. This people only care is to sell. Hard core salesmen is what they are . Is not about customers, is about how many clients they can sign. This should be ilegal Terrible customer service

Very polite and concerned about how you are during the treatment and after

I hated the process from the beginning.. zoom call.. I got coolsculpting there made me pay for 8 and I only needed 6! Now I’m stuck paying for it even though I don’t want to go in for more! Won’t refund me! I just got Botox didn’t like their technique! I have to go back and get more I know it and I don’t even want too bc I know I just won’t be happy!! Plus I did the lifetime membership because I thought it would be a good idea for the botox in the future! Nope should have just stayed with the place I used to do botox!! I hate how it’s always cooperate calling you and not the actual place you go too!! I am so done w ideal image not worth it at all!

I showed up to my appointment for the representative at the front desk to tell me that my appointment has not yet been approved despite the multiple phone calls to Brianna, my point-person. She told me that she would release two appointments at a time since my contract had expired. My contract had expired because early into the contract, I became pregnant, had a c-section, nursed for a year (laser hair removal was not recommended at this time), then Covid hit and we were all in quarantine. I felt ready to begin my sessions again once I had completed my first 2 vaccinations. I spoke with Brianna in customer service. She gave me her direct number and told me that I was approved to start the sessions that I paid over $2,000 for and I just needed to call her to release more sessions, as she could only approve 2 at a time. We’ll, I had my first two sessions and called Brianna multiple times, leaving messages with no response only to be turned away last Monday. I haven’t had a chance to write a scathing review, but I have copied this message and will be posting to yelp and Google for the discrimination for having a baby and choosing to nurse that baby. Edit: After I posted a negative review from my last visit, I was contacted by a woman named Margaret from Ideal Image via voicemail and email. I returned her call several times and have responded to her email. I have received no response from her via email. Every time I call, another representative puts me on hold to check to see if Margaret is available and that person always tells me that she just stepped out, they’ll text her and have her call me back. I have yet to receive a call back.

The recover time and discomfort was extremely undersold. When I went in for the appointment the next day, the machine broke. I was rescheduled for a later date and the appointment was cancelled on me due to the fact, when I called to confirm and with a question, no one was available to take my call. When I could call back again later that day I was informed that my appointment was cancelled. The woman I spoke with on the phone was quite rude and didn't care that I had paid quite a lot of money for something that couldn't be finished because of an issue on your end. I was also told that I shouldn't wait any longer than 2 weeks to finish the treatment or I'd need to start over again. I contacted to ask for a refund and I was told no. I also attempted to call the actual location where I was getting treated, no one answered. I also contacted the woman who sold me this bill of goods, and no reply I have since contacted BBB, Trust Pilot, an attorney and the press. Share that on your website instead of all the nice things people say.

Staff is rushed and has left the room I'm more than one occasion to tend to other patients. Everyone is very nice and knowledgeable. I was disappointed after a recent procedure that has left some subcutaneous scarring that could have been prevented if the staff had took more time with the after care.

The entire process is cumbersome. Quite obvious there is sales people that try to sell you a membership. The unit prices on Botox is outrageously high unless you pay $250 ! You get free treatment that you don’t want! Never get my local Ideal Image I get transferred to corporate sakes dept. such a gimmick!

Bad company lied to me about my contract and service

I think it was Chelsea who did my lip fillers and they came out amazing. I’m absolutely in love with the way they turned out, and they healed incredibly! She was so professional and detail oriented and really took her time. I felt so comfortable with her. This is my second time going to ideal image for fillers and I will absolutely be going back to her specifically. Thanks girl!!!!!

I didn't receive service but spoke to a sales rep on a zoom call. I was immediately turned off by the "membership" push. After the call, I did some online research and what I found is that the membership is not good - it's allegedly very difficult to book appointments for the "free" services that are a benefit of the membership. I just wanted a few injections, not a hard sell for a membership that was going to stress me out.

My experience stopped at the free consultation so I don't know about the next steps of the procedure. But the free consultation was useless for me, it was based only on the quote which is something that we can get easily by email, it doesn't deserve to block a 30 minutes appointment for it. My appointment was barely 10 minutes, the person I talked with was impatient and didn't take time to explain to me. She ended up by telling me that she will send the quote by email and she suddenly ended the meeting. And for the prices, they put a very high price, and than they apply 80% discount !!! For me this means that basically the prices are extremely high and the discount is only to attract people,. I will not go further with them.

Amazing!!! The staff is so sweet and helpful and made me feel safe and comfortable! Love the results!

Super friendly

Kelsey is amazing she listens to what you want and makes it happen. She is amazing.

Different experience that a couple years ago when I had bought a 2000 dollar package. To date I only had 2 small Botox partial space and they said the volumea was expired, they thought they could extent if I brought more to bring for session which I did plus next level. I then heard from email that they would not extend. The reason I could not honor the time given beside being in a pandemic and working on a covid floor on front line,. It's still going on. I am just trying to get back money I purchase on 11/19/21 for next level and vulumea- I already lost the 2000, except for 2 small Botox ,,, wish I never did. Disappointed Caroline

i always have such a great and quick experience at the North Attleboro location in MA. i recommend everyone i can to Ideal Image!

Friendly welcome and visit pain free .when asking about alternatives Or different treatments it was explained all in all a great visit

Your representative Leah was awesome but your company continues to be a hot mess.

Love this place! They were super professional and made me feel so comfortable.

I’ve come here a couple of times for some procedures and the staff here is super nice and professional. Would highly recommend if you are in or close by in the area!

Jillian was so encouraging and supportive, she walked me through the whole prosses. She made me fell like I was family...Thank you Jillian, stay Blessed and Happy Birthday...

Angela was awesome and made me feel comfortable during my consultation

Came here to get my lips done, everyone at the center was friendly. Chelsea was great, 100% recommend going to see her. Super friendly and did an amazing job. I will be going back

Well it was very nice. Nice to talk to someone that knew something about what I wanted.

Ashley is AWESOME

It was great!!! I felt like i was talking to a longtime friend