Experience is great. Staff is punctual, professional, and very polite.

Oh my goodness, Ifeoma is awesome. She has been my tech for over 4 or 5 months now and she is knowledgeable, extremely nice and patient. She makes my laser hair removal process so easy. Ask for her specifically and you won't regret it! You are all welcome!

My experience was fine. felt like I got the car dealership experience. There was a lot of pressure to purchase right away, and a lot of fast-talking, so I ended up making more of an emotional decision than anything else. I feel buyer's remorse thinking I could have gotten a better deal if I had waited a little bit but looking forward to my session and hopeful that experience will make it worth the purchase.

Very smooth experience from the consultation all the way to making an appointment. Julie was super informative and was also very nice.

Went in for a touch up and Amanda was amazing!!! Super sweet, funny, and great at her job! I’ll be back! ☺️

I receive laser hair removal treatment at the Braintree location. BEST DECISION EVER!!! David is ABSOLUTELY AMAZING!!! He is so nice and his technique is unreal 🙌🏽 I am never in pain and always relaxed. Please book with him I PROMISE you will not regret it.

Great experience!

This is my second time getting laser service at Ideal Image Braintree. I was beyond happy with my first laser service results that I decided to come back and get another area treatment with laser hair removal. Everyone here is super friendly and very helpful. I would highly recommend this location for any service! You won't be disappointed!!!

Brian and Taylor are honest, personable, and knowledgeable. They are an asset to this ideal image. I have had a great experience with them and would recommend everyone to see them.

Today was my first laser session with David and I was shocked by how quick It went and the pain wasn’t nearly as bad as I was anticipating. David was kind and informative as well!

I'm on my 4th session of laser hair removal and extremely happy with the results. David was the technician for my last session and made the experience very comfortable and was also very knowledgeable!

My first experience was great. As I was told growing up it hurts to be beautiful. The poison is momentary but the result is long lasting.

Great place! Friendly staff.

I was very nervous and my nurse was so awesome. He eased my mind. He took time to ask what I wanted my lips to look like and made it happen. He explained every step he let me look as we went. It was an amazing stress free experience I will for sure be back

Amazing experience! Staff is extra amazing and thorough! 5 Stars!

Great !! Very thoughtful !

The nurse was nice. but I'm not happy with the treatment. She didn't even spent 2 minutes on my face for a full face treatment, the person that used to treat me before always make sure they go over my face and looked for any rough spots, I really feel like I wasted my money.

My experience was very unpleasant. I appreciated how quick someone has responded to my request but once the consultant reached out to me I knew right away she wasn't going to get me in. I mentioned to her that 4 years ago my doctor had suggested that I might have had a mild case of diatasis recti, which I was surprised the consultant didn't know what that was. My case did not require surgery because it was a mild case. The consultant stated that I was nor a candidate bcz of it. Thats understandable but why hang up on me. Well, we did have technical issues at first, but I felt that if the consultant were interested to finish talking to me she could have called me back bcz she knew I couldn't hear her. It was very unprofessional the way she ended the conversation . I strongly believe that she took one look at me and made her judgment about me and didn't care to continue or assisted me further. I probably fit some stereotypes that through her lenses I didn't deserve patience or understanding. Unprofessionalism would be the reason why I wouldn't refer this place to anyone, especially people that look like me.

My provider was amazing and so was my service!

I come to Ideal Image Braintree frequently. This is the first time I had David as my nurse. He was excellent - he made me feel very comfortable and he was super fast. It was also less painful than usual. Highly recommend David for your next laser hair removal appointment.

warm greeting when I arrived knowledgeable nurse nice manner/comforting

This location is amazing great customer service clean and pleasant service love it hereb

It hurt but the results made it all worth it!! 10/10 recommend!

I had my first appointment today and was pleasantly surprised at how well organized, clean, and professional the appointment wise! Ultherapy was described as a little “spicy “and it was the perfect description. It’s not painful but slightly uncomfortable at times. I look forward to another!

Really awesome experience! Very efficient service and awesome conversations!

Excellent experience at Ideal Image Braintree. David is amazing and very distracting (in a GOOD way) to not focus on the pinching pain of the laser. I’ve seen great results after 4 treatments!

Super friendly crew, from desk personnels to technicians! If you need a service they provide this is the spot to get it done. -Melanie Keefe

Staff was friendly and very professional. I am also very pleased with my progress. I would definitely recommend this service and location.

Great results!

I love this place it's a nice quick and easy process and all the staff is nice professional and swift with their work and I do enjoy the location in Braintree its right by the mall and come all the time and plan to try their other service and my results for bikini and laser treatment are tremendous after 3 treatments I see such a significant difference and recieve praise on my skin! Bless them for doing beauty service!!!

Good

Excellent customer service, friendly and timely. Makes the experience pleasant and quick. Laura

Have always had a great experience at the Braintree Ideal Image! Staff is always very friendly and knowledgeable! Vipra

I just got the laser treatment done. Amazon experience and amazing staff.

The session was so quick and easy! Taylor was great at explaining the procedure and made sure I was comfortable!

I just had my laser treatment by David. He has been absolutely the best provider that has treated me(I have been to 3 other locations). The staff is always professional and friendly, definitely recommend!

Amazing team and fast service !!

Please for the love of god take your money elsewhere . Scheduling here is an absolute disaster . They send you a confirmation email and then you show up to your appointment and say it’s been rescheduled . It typically takes two months to get in IF their books are even open , if not you can be like me and drive two hours to another location just for your appointment to be cancelled with no warning . this is the second time this has happened . You ask a manager to call you multiple times and never get a call !! I can’t help but feel like this is because I’ve already paid them my $6,000 !! It seems this is not just particular to this location and that the scheduling issues are company wide , but it needs to be handled . I didn’t get sun all summer , waited months to get in , took days off , drove hours to other locations , CONFIRMED THE APPOINTMENTS , just to show up and them do nothing for me and not even call me back . I’m so glad I paid this company $6,000 for nothing !!!

Taylor was fantastic!!

Loved my experience with Braintree office. Great energy. David was amazing.

Best thing I've done for myself.

Taylor was amazing! Quick and painless!

I DO NOT RECOMMEND this location. Very unprofessional 🙁 disappointed

Amazing! The results are incredible.

I worked with Ambrea Moore and I have nothing but good things to say. I though I was only going to get information. I ended up purchasing service, she is great at her job. I made my decision with all the information provided and I’m so excited!

David was great! The treatment was quick, and was impressed with his professionalism!

Results have been amazing! Would recommend

David is the best! very present and friendly

David was wonderful! Friendly and kind. Im very happy with the laser hair treatment too!

This was my first experience with any kind of med spa and I have nothing but great things to say about it. I go to the Braintree location for hair removal and the staff is always so helpful and friendly. I'm always seen exactly at my appointment time and it goes by so quick. The last technician I was with was named David and he was the best. So nice and helpful. Answered all my questions and was so professional. I will never go anywhere and would recommend them to anyone seeking these type of services.

I love the Treament Ideal image give me very good customer service

I had taken my kids to the appointment with me on this visit as I did not have any care and was told to not bring kids to the next appointment. I was never told kids were not allowed in the office if this is part of your policy is should be known from the jumpstart that way people don’t have to feel embarrassed to hear someone say your kids are not supposed to come with you and they will not be accepted a second time! I would’ve rescheduled if I would’ve known this !!! Then I was told there were no bookings available that they can book me at another site (could have been true or not)! This felt like a slap in the face all just because I had my kids with me. This visit did not feel pleasant at all and yes I rather go to another site at this point!

A very pleasant experience 😉.

Highly recommend, everyone is so welcoming and educated! Had a great experience each time I went in for a treatment

David, RN was great, highly recommend him. Expert at injecting, I felt minimal pinching from needles, he was professional, and highly knowledgeable. I am extremely satisfied with my results. Thank you!

Excellent service- I want to give a special shout out to Ifeoma- she is a fantastic technician! So knowledgeable about everything and has such a warm presence. You won’t be disappointed if you have her for an appointment!

Taylor was amazing! Made me feel comfortable and the process was smooth!

Easiest laser treatment I’ve ever had! Was done so quickly and they even squeezed me in super last minute when I didn’t have an appointment. Truly the best Ideal Image experience I’ve had!

David was great! Totally distracted me from the little pain!

David was amazing he made my treatment go so smooth and painless.. loveeee him and his techniques 🥰👌

My person was super nice and quick

Good

David was excellent. He was kind, efficient and very knowledgeable. Makes you feel great! Highly recommend

First time going and everyone was very professional and David was amazing from beginning to end, I will be returning.

Great experience! Quick and easy location for hair removal. Highly recommend.

Too expensive and Instagram post mid leading. I did not use this salon.

I had a wonderful young man do my laser hair and he was super quick and friendly and I would highly recommend!

LOVED Taylor!!! I would definitely love to have her complete my treatment for the next few months.

Taylor was my nurse for my final treatment and she did an amazing job! Of all the treatments for my full legs and bikini line, Taylor gave me the most detailed lazer treatment and after care. I definitely recommend ideal image for lazer hair removal and well-trained nurses

Great, friendly and experienced staff!

Great

I’ve been coming to the Ideal Image Braintree location for almost two years. The staff is kind, super efficient, and accommodating to costumers. The location is always clean and has a lot of parking too.

professional, Job well done

David was amazing, by far the quickest and painless appointment so far! He answered all my questions and made me feel at ease before we started and distracted me from the durning the procedure!

David was an AMAZING technician and I highly recommend them. They went above and beyond! Christopher also took special care especially for my scheduling needs. They both made my day, thank you!

I just came to Ideal Image at Braintree and David was my angel!! Was so nice and patience with me , explain the whole procedure making sure I was confortable. David you Rock!!

Just got my botox done by David tonight and he was fabulous! He definitely deserves 5 stars (and more)! David went out of his way to make sure I could use both of my botox offers saved in my Alle wallet. For some reason, the offers weren't showing on my account. However David figured it out and saved the day (and my wallet)!!! Thank you David and thank you Ideal Image!!! 😀

VERY DISAPPOINTED! I have had a few treatments at this location the girls are always very kind and professional. That being said, 08/06/2022 I had a 3:40pm appointment. Being that I live on Nantucket, I woke up to take a 7:40am ferry, the rented a car to drive the hour and 45 minutes the recieve my treatment. Which btw was already rescheduled from 2 weeks prior because of a staffing issue. When I arrived at the Braintree, MA location, the door were locked. I then called to try and figure out what had happened. I was informed that they would be closed for the day. I never received a phone call or anything to inform me. Not that it would have matter the ferry and rental car were already paid for. No one has reached out to rectify this situation and I have not been compensated. I spent a lot of money to get there and I am extremely upset.

Taylor was very friendly and made the process less stressful. Thank you Taylor!

Facility is always clean, staff is always very friendly, David did my laser hair removal and he was very knowledgeable about the procedure and checked in throughout to make sure everything was going ok, I would highly recommend him for your laser treatments

So friendly and patient staff. Clean and cozy location. And very informative they take you step by step with the procedures

The best service . David (technician)was very nice and made sure I was comfortable during the treatment. I would recommend this place to anyone!

Absolutely made me experience 10 times better today. Looking forward to coming back in two months for my next laser treatment

David is amazing

David was incredible. This was my fourth treatment and it barely hurt at all. He’s a wizard I swear to god

Good experience, very quick appointment. Friendly staff.

David provide my laser hair removal treatment and was an absolute pleasure. He made the time fly with his amazing energy, humor, and communication. I am truly happy with my session and the care he provide. Thank you so much!

They are taking large number of customer which is more than their capacity to treat. I have been on the wait list for a month and still they are telling me there is not any appointment until next two months. I am basically paying this center to be on the waitlist!!!

David is so awesome! He is so passionate about what he does.

This place is awesome. I did my treatment 3 years ago and came back for a touch up and their system was down. Marina was amazing and everyone there is really nice. Great prices! So 2022. I just had my hair lazer treatment with David and he was great! I felt super comfortable and he did the treatment perfectly and even sang to disgract me! Loved it!

great place

Taylor was spectacular, she made sure that I felt comfortable and always explained what the next step will be. She adjusted the temperature if the room and try to help distracting me by talking to me. It was such a good experience and I hope I can see her again. Definitely will recommend ideal image. Thank u for taking care of me.

It was a very nice expirence ,very professional and courtesy .I love it .

The lady I spoke on zoom with was very nice However I went into the office today and was less than impressed by the girl behind the counter and the nurse who did my procedure. The lady who did my first treatment missed A TON of hair that was supposed to be removed. And the girl at the desk was just rude. I went to schedule my next appointment and she told me they aren't booking for September yet but when I went on the app I found out they are indeed booking for September. So I called back and spoke to the other receptionist and she handled it and got me booked. I don't remember but I think she said her name was Donna. She was the most helpful out of everyone. the nurse who I had today will NOT be doing my next procedure.

Update: it has now been 7 months….. I had a consultation in December and have not received an appointment or any communication from the company in over four months, every time I’ve tried to reach out they told me that there are no appointments available. I did have an appointment scheduled in February and when I showed up they told me it was canceled because the provider didn’t show up that day. They try to call me 20 minutes before hand as I was already driving to the appointment. And they were unable to book me another one saying that there are no appointments in the near future. I also paid upfront at the consultation so I can’t even use the money to go to another med spa… Very Disappointed.

Had a great experience today I absolutely love this place!

Great RN the best made me feel comfortable

Just had a BBL treatment, and David was outstanding! He is incredibly friendly and knowledgeable, and he walked me through every step of the process! Thank you so much, David!

It great felt very comfortable

Everyone was kind and helpful from the moment I walked in. They made me feel very comfortable and answered all questions.