Braintree
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| Monday | 09:00am | - | 06:00pm |
| Tuesday | 09:00am | - | 08:00pm |
| Wednesday | 08:00am | - | 08:00pm |
| Thursday | 09:00am | - | 08:00pm |
| Friday | 09:00am | - | 06:00pm |
| Saturday | 08:00am | - | 05:00pm |
| Sunday | Closed | - | Closed |
- Our Braintree Medspa is located across the street from the South Shore Plaza Shopping Mall in the Hyatt Hotel Plaza where both Legal’s Seafood and Jared Galleria are. Our clinic is directly between Santander Bank and Five Guys. We are located only 20 minutes from Boston and 30 mins from the Bristol County Area.
- Our Registered Nurses and Nurse Practitioners have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting, Ultherapy, BroadBand Light Therapy and injectables including Botox, Juvéderm and Kybella. At our Braintree Medspa we understand the busy lifestyle of our Bostonians so we are open 7 days a week allowing us to cater to any of our clients’ schedules. We also know how much our clients’ value their vacation time and the need to look and feel their best.
- We are the premier, go-to spot for CoolSculpting having performed over 1,000 treatments to date! With all the the services we provide, not just CoolSculpting, we are able to work with each and every client to create a personalized treatment plan that is unique to their needs and lifestyle while delivering optimal results to have them looking and feeling like their absolute best self!
217 Reviews
Jan 3, 2022
My appointment was canceled even though I had confirmed it via text!
Dec 28, 2021
I had a flight delay that caused me to cancel my Nov 26th appointment, after which I called to reschedule. The customer service rep informed me that I would have to pay for future treatments, even though my treatments (5 areas) started late and were delayed because of COVID and staffing shortages after the closure. I told her that there should be a note on my account to state that additional treatments would be added, and she cut me off to say that the contract is time-bound not based on number of treatments. I asked for a supervisor, and she continued to restate the same thing. At this point I ask her to stop talking as she was activating my anxiety. I called back to leave a message requesting a call back from the manager and I haven't received a call back since even after leaving both voice and in person messages. I was definitely contemplating getting my legs done, but after this I will be advising everyone to stay FAR AWAY from this service unless this is rectified.
Dec 22, 2021
The RN was very friendly and made the process less stressful.
Dec 17, 2021
Horrendous. I am disappointed with your entire business. Every location. I have gone to has had an issue with appoinmets. From scheduling, which takes upto 3 months if you are lucky! Canceling without telling me. Booking the incorrect procedures, incorrect locations Also when I had to call to clarify what I wanted. to make sure there was not another issue. Lo and behold Saturday I came in... once again it was not booked correctly. I also know that the notes clearly said what procedures I wanted. I was told that there was not enough time! How is that my problem? Also had to wait 30 mins late and they still messed up. So half my morning was a waste! Don't waste your money or time. 12/17/21 to date no one has contacted me after I spoke to corporate and was told someone would contact me. So I have not got services or my money back. **BUYER BEWARE**
Nov 18, 2021
It was great! Very friendly and clean. The nurse was very informative and thorough! Always a good experience.
Nov 10, 2021
The technician was AMAZING!!. She did a countdown each time she only had three shots left. It made it so much easier to take. She was awesome!!
Oct 25, 2021
I had an appointment and when I got there I was told there was nobody there to perform the service I needed .. nobody cancelled my apt
Oct 24, 2021
I signed a contract months ago and if I could turn back time I would . I had a bad experience waiting for my appointment. I had my appointment today and the woman was so awesome . Great at her job . I forgot her name but she had black hair
Oct 23, 2021
Amanda in the Braintree Location is hands down the best. She takes care of the clients so well and cares about my needs. The whole reason I keep coming back is because of her.
Oct 23, 2021
It hurt but the results made it all worth it!! 10/10 recommend!
Oct 21, 2021
This company is a corporate machine based out of Florida. Everything from their generic responses to reviews to their performative “zoom consults” are a ploy to get your money. Once they have your money (and they make it as difficult as possible to issue a refund) you’re on your own as far as actually getting the services you’ve already paid for. Be prepared to wait weeks or months on end to receive services and possibly have to drive to multiple locations all over the state of MA or…you know…you can literally just go to one of the million Med spas around here and get the same services done for the same price in a relatively short period of time without the headache of dealing with a poorly run business.
Sep 30, 2021
Maggie was amazing! I was a little nervous as this was my first time getting laser hair removal and she totally picked up on that and remained super calm the whole time. Her energy and demeanor was exactly what I needed today and I look forward to my next appointment!
Sep 17, 2021
It wasn't as bad as I thought crampy but not unbearable all in all I said it was okay
Sep 6, 2021
The sales part was AWFUL. The people answering the phones have no clue so it comes off as if they are scamming you. However, once I was in the office, the NP was wonderful. She explained everything and really doted on me. My rating is for the NP only.
Sep 2, 2021
The staff at this location are amazing. They are all very friendly. They truly care about your experience and comfort.
Aug 31, 2021
Good experience so far. My consultant is no longer with company.
Aug 24, 2021
She was great, and very patient with me..giving that im a newbie!! The office is always clean, and the ladies at the front desk are always super nice!! Great team
Aug 16, 2021
I went on Saturday and my consultant was great..past appointments I have always had a awesome consultation BUT when I asked to see my pictures or a copy of my contract, no one was able to find it. Im being charged for touch ups when my contact states I’m a lifetime member and no cost to me for touch ups...I tried to find my copy. So I don’t know what happened to my old file...
Jul 20, 2021
I met with Laura Kenney, NP and I have to say she is extremely professional. She cares about the customer and listens to their wants and needs. She made sure I felt comfortable and worked with me. I would highly recommend!
Jul 19, 2021
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Jul 16, 2021
She was the best.. friendly personable....and so on....I know you can't pic the person but...she would be my choice if I had one..thank you very much have a great day
Jul 15, 2021
Laura is so amazing, thoughtful and kind. Great experiences here.
Jul 15, 2021
When I arrived I was brought into the room within 5 minutes. The PA was extremely professional and explained the procedure in detail, and made me feel very comfortable about it. She checked on me frequently to make sure I was still comfortable. The experience was made so easy! Highly recommend!
Jul 12, 2021
My technician at Ideal Image was excellent! Definitely would recommend for Laser Hair Removal.
Jul 10, 2021
Melissa She is very professional , she looked out for me in the appointment dated and times since I have a complicated schedule, she explained some stuff about my easy pay and she was very communicating with me she satisfy my needs and made me feel at home , she is great and the best. THANK YOU MELISSA!!!
Jul 8, 2021
Maggie was so kind and such a gentle nurse for a quite unpleasant treatment. She was extremely professional, efficient and even checked in to see how I was feeling/ doing multiple times. It was great chatting with her! Would definitely go out of my way and return back to this location (which is far from me) to request her as my treatment nurse. You will be not disappointed at all 🙂 highly recommend Maggie at Ideal Image Braintree with absolutely zero hesitations!
Jul 7, 2021
I had a very good experience today Maggie did a great job and she's very friendly and professional.
Jul 1, 2021
The Nurse Practitioner Marina who helped me with my laser treatment was super friendly and comforting throughout the whole appointment. She was also super knowledgeable to and made me feel super comfortable! She’s the best!!!
Jun 28, 2021
Very positive, Laura was amazing ,she made me comfortable and she made me laugh a lot . She also took me in , she is a life saver even I was few mins late she still kept me . I’m so Greatly appreciate her patience and love . I would love to have her again has my care giver . Five ⭐️ for Laura I love her already God bless you And everyone else is very nice .Thank you 😊
Jun 28, 2021
This was my first time getting laser hair removal, I was nervous, and thought it was going to be a painful experience, but it was the complete opposite . Maggie made sure I was comfortable, and she was very nice ! I’m glad I chose ideal image in braintree and got to meet Maggie 🙂
Jun 22, 2021
I love Maggie! Hands down the best experience I’ve had here. She made me feel so comfortable and was very engaging through the entire process. Book with her if you come to this location for laser treatments! 💞
Jun 19, 2021
I had a wonderful lhr experience with Maggie, she did an excellent job informing me about the procedure, giving me options for my comfort level, and checking in with me step-by-step! As this was the most stress-free laser experience I've ever had, it probably goes without saying, but I'll definitely be sticking with her and Ideal Image for my future treatments!
Jun 16, 2021
Showed up to my appointment that was extremely hard to get and rescheduled on me 2 times. No one at the front desk, been waiting around. Extremely frustrating.
Jun 14, 2021
Maggie is great! Her professionalism and thoughtful attitude makes you feel welcome and comfortable even though laser hair removal pain.
Jun 10, 2021
Super professional place. Was my first time getting Botox and Laura eased my fears. Very professional and precise but also very funny. Can’t wait to become a regular! Thank you Laura you were the best!
Jun 8, 2021
Laura at Braintree was amazing and so kind ! I was nervous and she tried different methods with how she did my treatment and it made me very comfortable and I felt safe and understood, not rushed at all. Defined going to book with her again.
Jun 8, 2021
Np was super nice made me feel comfortable for my first visit . Answered all my questions and made me feel confident.
Jun 1, 2021
Just left my first appointment of laser hair removal and I’m telling you, if you are thinking of doing it, DO IT! I’m a big baby with pain and I was amazed at how tolerable the pain was. Cannot wait to come back for another treatment.
May 27, 2021
Nurse practitioner Laura does such a great job! Definitely suggested. Thanks again Laura! 🙂
May 27, 2021
Everyone is very professional and nice here compared to another branch I've experienced. The nurse, Laura K., was very informative about treatments and patient with my mom which was awesome. Cristina was also very helpful in deciding quotes and options.
May 26, 2021
Awesome nurse who helped me!! Super nice and personable. She made an awkward situation feel comfortable.
May 26, 2021
Laura is the best, she called me to fix the trouble I had with appointments. She came on her day off to treat me, she made sure I got all my 4 treatments within 2 weeks. I’m grateful for her. She is amazing.
May 24, 2021
Amazing Team, it waSorry my second treatments for aBrazilian, Under Arm and first treatment for Full legs. So far since the first treatment I am amazed and Super Happt with the results!!! Best Decision I have ever made at age 35. I will advise all females out there starting at age 16 and above as advised at ideal image....So no need for Suffering with razors and Embarrassment that may be caused by the look of a visible hair on the beach or other examples of that kind 😉Enjoy and Feel Free! 😇
May 24, 2021
Jenny & Laura are the absolute best! I truly could not have asked for a better experience. Everyone is so attentive and accommodating that I know I will be going back in the future!
May 20, 2021
The staff at Ideal Image in Braintree are extremely nice and welcoming. I would like to give a big shout out to Laura: she's very knowledgeable and was very kind, patient, accommodating and understanding at my appointment and made me feel comfortable.
May 20, 2021
My experience today with Sara L'etoile was great, Sara made me feel so comfortable and answer any and all my questions. I am so excited for my journey to begin at Ideal Images.
May 19, 2021
I am extremely disappointed and have left several messages and haven't heard from anyone yet! I've had multiple treatments already and these last 3 have been the worse and no one seems to care and everyone go back I get someone even worse!
May 19, 2021
It was very pleasant. I was pleased with service. They were very professional helpful answered my questions explained everything about my procedure.
May 18, 2021
Staff members are very welcoming, professional and make appointments as comfortable as possible!
May 17, 2021
Laura was extremely caring and gentle while explaining treatment and during treatment
May 17, 2021
The staff members here are incredible!!! I was running late for my appointment, and was super worried that I wouldn’t be able to finish the treatment, or worse that my appointment would be cancelled. But the fantastic, expert nurses Maggie and Laura were able to tag team and accommodate me, finishing an hour long appointment in
May 17, 2021
what experience are you talking about ? I even did not have scheduled procedures ...!!!
May 11, 2021
Had a great experience at Ideal Image! Thank you, Marina, Lora, Christina and Jenny!
May 11, 2021
This place is awesome. I did my treatment 3 years ago and came back for a touch up and their system was down. Marina was amazing and everyone there is really nice. Great prices!
May 6, 2021
Very accommodating and professional. Christina went out of her way to make sure I was comfortable and informed. Happy and loyal client to Ideal Image Braintree. They make the experience safe and enjoyable, and with great results. Highly recommend 🙂
May 5, 2021
AMAZING GROUP OF WOMEN HERE! This office is awesome! Always so pleasant, and accommodating! Thank you ladies!
May 5, 2021
Amanda was kind and friendly, patient informative and all around amazing! It’s been a while so glad my first time back was a great one! Can’t wait till next month hopefully I’ll get her again!
Apr 28, 2021
Quick and effective treatment and visit is always appreciated.
Apr 27, 2021
Ideal Image is the perfect place to build your confidence, I’ve struggled with facial hair for years, but excitement was for sure given back! The procedures are not too painful, discreet and quick 🥰
Apr 25, 2021
I highly recommend Ideal Image. I had the pleasure of seeing Amanda...I knew I wanted to work on my fine lines in my forehead and crows feet but was nervous and unsure. I had a great consultation...very thorough and she explained everything she recommended. It was seamless and I loved the results. Amanda is knowledgeable and gentle...I love how I looked and felt after my treatment!
Apr 23, 2021
Friendly staff, clean setting, overall calm 'servicescape'!
Apr 14, 2021
I can't even get a hold of their customer service department. Each time they say they will return my call they do not. I would go somewhere else. Once I did get a hold of their staff they did their best to get me on their schedule quickly and wave some fees for the inconvenience.
Apr 9, 2021
I would like to mention that this review is for the service I got from the Braintree location and this location only. I was originally having problems with my appt. I have to say, the corporate office's customer service is awful and I never got contacted by my assigned worker "Nina." I will put a separate review on the corporate. Thank goodness that they have Christina at the Braintree location as she was an amazing person that was attentive and empathetic to my situation. She attempted to make sure I was all set for procedures. My nurse practitioner was Laura. Laura was an amazing nurse practitioner. She always made sure that I was completely comfortable throughout my procedure. She answered all my questions and then some. I would recommend Laura to anyone. I liked that she is incredibly honest about outcomes as well. She did not try to sell me anymore than what I already wanted, and made great conversation. She also made my visit quicker than originally stated. It was supposed to be close to a 4 hr visit, but she finished it in three. Perfect.
Apr 8, 2021
I was very pleased today with my specialist, super nice and made me feel comfortable. Looking forward to my next appointment and hopefully I get her again 😘
Apr 7, 2021
The staff is so amazing and nice. They really know what they are doing. I tried LaserMD. It is not the same. They definitely do not have the same laser capabilities as Ideal Image. Yes it is pricier but that’s because it actually works. You get what you pay for. Don’t waste your time with any other laser place. You will be disappointed. I will never go anywhere else again other than Ideal Image.
Apr 7, 2021
It’s literally impossible to get in touch with anyone in the office and I need to schedule my appointment. There have also been multiple times you guys have cancelled my appointment without notice. I always get directed to corporate BUT THERES NO ONE AT CORPORATE.
Apr 7, 2021
Excellent, tech was very fast. Made me feel very comfortable.
Apr 7, 2021
My experience today was really good the lady was really sweet and she told me everything she was doing step by step great experience will love to have her do my filler again just waiting a few day too see the outcome
Apr 3, 2021
I’ve been trying to make an appointment for months now since phasing back from COVID and don’t get any of my calls returned. I started to see results but I paid in full for my plan and can’t even set up the rest of my appointments
Mar 31, 2021
I have been seeing Amanda at Ideal image for laser treatment, I was dreading my first visit because of stories I heard about the pain but it wasn’t bad at all!! She is great, professional and makes you want to come back to complete your treatment lol.
Mar 21, 2021
Went online and requested a consultation, Katharine, was great and made me feel confident to booking and fully paying for my treatment however thats where the good ends. I have been trying to set up and appointment for 3 days and they're phone just rings, ask for a voicemail, which I've left, and still no response, finally decided to drive to the office, since it said open until 5, and it was close. I'm emailing their offices and want my money back! I would suggest going somewhere where they will actually book your appointment
Mar 16, 2021
I was actually really upset. I came from Boston and was 19 minutes late. It is very hard to get an Uber with Covid. I am always on time or EARLY for my appointments and I always OFFER to wait. This one time I come in less than 20 minutes late - from a paid ride - and the woman told me she didn’t have time to do my full treatment. That is not good customer service. I was actually really insulted because I always wait for them on the opposite side of the appointment. I spend a lot of money here and was very disappointed with how I was treated
Mar 4, 2021
I was so excited I was treated so nice she made it happen one way or the other I can’t wait to start my session yayyyyy!!!!
Feb 25, 2021
I’m very happy to be dealing with very good professional team, Jessica Speed is a lovely attendant
Feb 23, 2021
My nurse is wonderful as was the front desk staff. My only issue is that they appear to be understaffed and I witnessed them being yelled at by clients for things that aren't in their control related to availability of appointments. The price point for service is higher than other medspas but lifetime guarantee may offset that in long run.
Feb 23, 2021
Awful service.. super responsive and assuring until they convince you to buy the service but afterwards it is impossible to get ahold of anyone in the office.
Feb 18, 2021
I had a different technician this time, Nadia. She was very nice and professional. I am very pleased with the quality of care I am receiving from Braintree. Thank you!
Feb 1, 2021
Very experienced and knowledgeable nurse. I am happy with my botox injections
