I was very pleased today with my specialist, super nice and made me feel comfortable. Looking forward to my next appointment and hopefully I get her again 😘

The staff is so amazing and nice. They really know what they are doing. I tried LaserMD. It is not the same. They definitely do not have the same laser capabilities as Ideal Image. Yes it is pricier but that’s because it actually works. You get what you pay for. Don’t waste your time with any other laser place. You will be disappointed. I will never go anywhere else again other than Ideal Image.

Great experience!

It’s literally impossible to get in touch with anyone in the office and I need to schedule my appointment. There have also been multiple times you guys have cancelled my appointment without notice. I always get directed to corporate BUT THERES NO ONE AT CORPORATE.

Excellent, tech was very fast. Made me feel very comfortable.

My experience today was really good the lady was really sweet and she told me everything she was doing step by step great experience will love to have her do my filler again just waiting a few day too see the outcome

I’ve been trying to make an appointment for months now since phasing back from COVID and don’t get any of my calls returned. I started to see results but I paid in full for my plan and can’t even set up the rest of my appointments

I have been seeing Amanda at Ideal image for laser treatment, I was dreading my first visit because of stories I heard about the pain but it wasn’t bad at all!! She is great, professional and makes you want to come back to complete your treatment lol.

Amazing Team, it was my first day...results review will follow as the treatments goes

Went online and requested a consultation, Katharine, was great and made me feel confident to booking and fully paying for my treatment however thats where the good ends. I have been trying to set up and appointment for 3 days and they're phone just rings, ask for a voicemail, which I've left, and still no response, finally decided to drive to the office, since it said open until 5, and it was close. I'm emailing their offices and want my money back! I would suggest going somewhere where they will actually book your appointment

I can't even get a hold of their customer service department. Each time they say they will return my call they do not. I would go somewhere else.

Great the price is affordable

I was actually really upset. I came from Boston and was 19 minutes late. It is very hard to get an Uber with Covid. I am always on time or EARLY for my appointments and I always OFFER to wait. This one time I come in less than 20 minutes late - from a paid ride - and the woman told me she didn’t have time to do my full treatment. That is not good customer service. I was actually really insulted because I always wait for them on the opposite side of the appointment. I spend a lot of money here and was very disappointed with how I was treated

Jessica was amazing!

Great experience.

Friendly staff.

I was so excited I was treated so nice she made it happen one way or the other I can’t wait to start my session yayyyyy!!!!

I’m very happy to be dealing with very good professional team, Jessica Speed is a lovely attendant

My nurse is wonderful as was the front desk staff. My only issue is that they appear to be understaffed and I witnessed them being yelled at by clients for things that aren't in their control related to availability of appointments. The price point for service is higher than other medspas but lifetime guarantee may offset that in long run.

Awful service.. super responsive and assuring until they convince you to buy the service but afterwards it is impossible to get ahold of anyone in the office.

I had a different technician this time, Nadia. She was very nice and professional. I am very pleased with the quality of care I am receiving from Braintree. Thank you!

Very experienced and knowledgeable nurse. I am happy with my botox injections

Nadia was great!

Fabulous

I went in tonight for My first Botox appointment with Lucy. I highly recommend her, she answered all of my questions & listened to my concerns. She is very professional and knowledgeable about what she does. She did a great job!

It's a nice place and amazing staff

I had a pleasant experience at Ideal Image in Braintree. The receptionists were nice and welcoming. Also the tech was very nice and made sure I was comfortable. I enjoyed my experience at Ideal Image.

This is my 5th appointment and they all have been great. Friendly staff, clean office, and amazing results!

I had my first BBL treatment at your Braintree clinic today and I have to say the customer service couldn't have been better. Lucy did a great job explaining the procedure, alleviating any concerns I had, listening and answering all my questions before, during and after the procedure. I would highly recommend Lucy to anyone looking to have this procedure done.

I received an email blast about a special discount. Loved what I read. Completed info on-line. Immediately receive a phone call to book an informative session. This session was super helpful, engaging and provided every detail.

From the time of booking to the appt, everything was top notch. My nurse was incredibly capable and I suffered only minor bruising. Jenny was absolutely amazing with the process of fitting me in before a special event. I love Ideal Image!!

They are always so kind

Very nice staff

This is the second laser hair removal appointment I’ve had with Amanda and she is absolutely wonderful! Super personable and makes what could be a very uncomfortable experience, painless and quick. I’m looking forward to my next laser appointment with her!

Very disappointed in this place i wasn’t informed about not being able to wear fake tan when getting lazer which is a big part of my life is wearing tan and i want to cancel the lazer i sighned up for because of it and i feel Iv been treated very badly since the day i signed up i was getting constant call at the beginning but once i agreed to the lazer i couldn’t even get someone to answer the phone to make an appointment ..now they won’t let me cancel and are making me continue with payments for a service i will not be getting .I’m disgusted at this place ..why should i have to pay for a service i cannot get all because of being misinformed in the first place ..

Very clean and comfortable, everything was explained well and everyone was friendly.

I wish I remembered the woman who did my lips because she was so professional so nice so knowledgeable and such a sweetheart I'm going to tell everybody I know that's looking for this type of stuff about her and that's about it I'm very happy with my lips came out to look beautiful and definitely going to go back for sure want to have some more money

Everyone is so friendly and helpful. They really try and make you feel comfortable with prices and payment. Very knowledgeable and great results. I have recommended Ideal Image to all of my friends!

Clean atmosphere, no crowd in waiting area (I was the only one), social distanced maintained, and friendly smiles from reception and clinics staff

Very helpful and explained everything clearly

Very good job

I loved it the nurse she was very patient with me talk me all the way through and was very gentle I recommend

Everything has been great. The staff in Braintree are amazing.

Great staff and great service. I really appreciate them and grateful

Such a wonderful experience with all the ladies at ideal image! The nurse I was scheduled with for my filler appointment was amazing! She was so thorough, and helpful with my many questions I had. The girl at the front desk (Emily? Sorry if that’s not the correct name) was so helpful with the questions I had in regards to pricing and promos for filler and Botox. Thank you so much ladies for all you do, keep it up! Ideal image Braintree is always my first recommendation to all my coworkers!

Excellent

Nadia was great!

I went in for a Botox treatment on my forehead with Nadia and had great results. She made me feel so comfortable and was very knowledgeable when I was asking questions. It took about 3-5 days to start showing but once it did I feel like I look more refreshed. I would highly recommend her and this place!

VERY pleased with the service at Ideal Image. I’ve gotten two services done here so far -filler for my lips last year and recently got Botox done on my forehead for the first time. I highly recommend working with their nurse, Nadia!! She’s very thorough with her work, professional, and I’m so happy I trusted her with both procedures. I can’t wait until I’m back in MA to do them again. Thank you!

Awesome

It is always great! Nadia, who is the tech I always schedule my appointments with at the Braintree location is #Awsome.

I got laser hair removal for my whole face, did the full 9 treatments they told me I needed (all on time over the course of a year and a half) and my hair has not only grown back but it’s worse than it was before I got the service done. I fully paid it off and regret ever doing this. They also failed to mention in the beginning that I more than likely will have to continue to come to get treated (on average: every 4 months/as wanted). If I knew this before I started getting treated I would have just chosen to get waxed instead of paying a ridiculous amount of money just to have to continue to return and pay a flat “discounted” rate. If your going to do this and you have sensitive skin (especially in areas you can’t hide) , please go to a doctors office first.

I had a consultation with Denise from Philadelphia today and she was SO nice & helpful. I trusted her right away and she got me set up for my first treatment of laser hair removal, which I start tomorrow!

I had laser hair removal done on my upper lip and bikini areas. Although each laser treatment was a painful one, because it did hurt, especially in the bikini area, it worked! I'm happy with the results. I'm just glad I'm done with all the treatments. I just wish the laser treatments were more comfortable. I had to use numbing cream to ease with the pain a little bit. Prior to getting my hair removed, I tried the treatment for the dark spots on my cheeks due to hyperpigmentation. After that one treatment, I noticed I had more darker spots than before. It just made it worse. That's why I stopped and switched to laser hair removal. I don't think Ideal Image has the expertise of treating someone who's Asian, because I think Asian skin is harder to treat than Caucasian.

Braintree IDEALIMAGE Office 5 stars***** MS AMANDA -NP FOR MY BOTOX GREAT JOB!!VERY PROFESSIONAL-AN VERY AMAZING!! FRONT STAFF AT DESK VEY NICE ALWAYS ! ALL IS .LOVLY 😇 THANK YOU !

professional services love it

No longer wanted services with ideal image is a fraud. I contacted them because I received an special. A lady called, got all my info saying a nurse from the Braintree office will call me for a free consultation but I needed to create a zoom account. I told them I wanted the service for this Friday or Saturday, before I proceed, I wanted to make sure is available. I told the lady what a I want and when and that I wanted to know everything before I signed and send a payment. I sent my payment and the Braintree office call me to apologize stating due to covid 19 state restrictions they were unable to schedule my appointment they would need to push appointment by the end of august but there were not clear when I request the info at first. I requested a full refund and the lady apologized to me and said she could not process the refund I would need to call 1-800 number. I proceed to call the 1 800 number and the lady told me the manager from Braintree will contact me to provide the full refund when I already talk to the Braintree office and the instructions I received was to call back here. Unacceptable, horrible customer service after they got your payment. I would send my case to the state attorney general for false advertisement and fraud. The worst experience ever.

Very kind and warming staff

It was great.

Good

Lo mejor 💝💖❤️

Amazing customer service gave me a lot of information

No one ever answers the phone for appointment

HELLO. GOOD. DAY. TO. U! THANK U. FIR GETTING. BAK TO US LADY FOR A BIT IF PRETY!!SORRY FOR THE VIRUS THAT SET US ALL BACK! GID BKESS SO. MS KEAH. WAS VERY HELPFULL AN NICE AN MY CONSULT WITH MS DANYA WAS VERY EDUCATING AN NICE I WILL BE HAVING BOTOX AN JUIVIDERM. SOON. THANK. YOU!! PATRICIA

They are very understanding and clear !!

It’s was great customer services

This location is awesome ! Great customer service from beginning to end. Amanda the NP has been doing my injections since I started going there and she is amazing. She’s very nice and is always helpful is giving good advice on what should be done! I always have a great experience with her!

I would give ANYTHING to give zero stars. I had gone in for my consultation back in the beginning of 2017. At the time, they were offering a promotion. What they fail to tell you is that you have to get that promotion amount paid off in two years. And if you don't, you're going to be hit with thousands of dollars worth of interest charges. Stay away! And to add insult to injury, the treatment I paid for did not work. They said they would be in touch with me within two weeks to offer something else since I had paid so much money. Of course, that never happened. I can't stress enough to everyone to stay away

They were absolutely amazing. Greeted me at the door, made me feel comfortable and remembered my name. Awesome staff throughout

They constantly lie to you saying they gave you a full refund.I can't stop crying right now they made me look dumb.

They don't give all of the refund money back!

The staff is extremely professional and incredibly kind! My results have been great so far!

Kind employees, welcoming environment, and they do exactly as they said they would. I’ve had Laser treatments on my face and neck at another place, did not see much results after 6 treatments. One treatment here for my face, neck, and armpits, and I saw results. I’ve had three treatments now and barely need to shave my armpits. I was trimming my face 2 times a day everyday, and now I don’t need to. I trim it now about every three days. I’ve seen steady progress and it is very fulfilling.

Totally relaxed. My beauty specialist was so friendly ...great at infroming me about my treatment. Thank you

center was amazing! great customer service beginning from when you walk in and are greeted by the girls up front and by the sales team, all the way to the treatment room with the very patient, attentive nurses! all the girls are just so sweet and kind . keep it up ladies!!

Nice visit. People are pleasant and

I was in the Braintree office about 2 weeks ago for Botox for the first time. And the two girls at the front desk were so helpful when I had a lot of questions about the Botox and laser Hair removal. And the nurse who had done my Botox was super sweet. Recommending the Braintree office to all my co workers and family members looking to inquire about Botox and other services. Thanks ladies!!

I walked in to make a consultation and to sign in for hair laser removal. A day after I do my contract. I call to request a cancelation of the service because of logistic Reasons I was not going to be able to get it anymore. After calling several times and noone responding the phone. or just hanging the phone on me, and the staff not being able to give me a proper response to my request. I tried to call days after. One day, someone finally answer the phone in the front desk and they apologize and they said that since I didn't get any kind of services they were going to cancel my monthly payments of $320.00 and give me a refund. The days passed and I never got my refund. And the next month I get charged Again. I Called again. they apologize and tell me the same thing "my money was going to get refund and they were going to cancel my payments" and that never happened. I called several times in the lapse of 3 months. they charge me 3 times. I don't think I can trust this team. they don't have to lie and say that they are going to cancel when they are not going to take action and actually do it. They haven't resolve my problem yet. I don't like to make complaints but this is taking advantage and lying. I NEVER GOT THE SERVICE, NOT EVEN ONCE!

Very professional and always friendly staff.

very poor

Everyone that has worked with me has been great! All very friendly and made you feel very comfortable. The place is clean and professional. The results are great as well! (hair removal)

The NP who did my injections was great! Kristen who did my consultation was very knowledgeable and personable. I wish you could do the consult and injections at the same time but I understand most people are probably not ready to go forward at that exact moment. I'm very pleased with the results. May need a tiny tweak but it looks great.

Daniel the lady who did my lip fillers was very nice and did a awesome job !!!

Staff was great. Wait was short. Experience was flawless

I like ideal imaje

Staff always very friendly and they answer all my questions 🙂

I loved how they did not pressure me and gave me options. They were honest and friendly. Made me feel comfortable

So far ideal image is the best.

From the 1st time I went there I was happy I like the costumer service they always friendly and make you feel comfortable I will recommended to all my friends

Nadia was amazing as always! My lips look fabulous!

Inquired about this but was not too sure at first. Met with specialist Krystina S. and immediately was reassured. Krystina was beyond sweet, patient, and understanding. She gave me extra time to think about what I wanted done- and even followed up with me as she promised (most people see you as a waste of time and never call back) She is so dedicated and reliable, don’t think I would’ve gotten it done without her! Krystina has got to be one of the most amazing specialists/reps I’ve ever dealt with, she made me feel so comfortable as if she knew me forever! 110% recommend meeting with her before getting anything done! You don’t meet many like her! Just amazing.

I walked in to get some information and Danaysia provided me with excellent customer services

Finally bit the bullet and got Botox. I had a lot of questions and was super nervous but my nurse Nadia was so patient and did everything to make me feel comfortable I barely felt a thing!! Thank you so much!

I always receive excellent care while visiting Ideal Image in Braintree. All of the technicians are professional as well as the front desk personnel. Whenever I call to make an appointment, they do their best to get me seen in a timely manner. The facility itself is clean and comfortable. I would highly recommend the Braintree location.

Kathy provided me with wonderful service. She was very helpful! Because of her it makes me want to go back 😊

I walked into ideal image in Braintree to ask about cool sculpting and the lady in the front I think her name was Cathy ... she was so nice ! Super friendly and extremely help. She went over all the different things they do there and didn't pressure me to buy, she gave me a folder to take with me so I can really look into different things before purchasing. I'll definitely will be going back

First off it smells like low tide and dead fish in there. Second they lied and said I could get my consult and procedure in the same day. I wasted my one day off going there to find out the 3 calls I had to confirm it was both on same day were BS. If they are that incompetent I dont want them touching me anyway. I drove there and walked out wo even a consult.

I love going to the Braintree office, the staff is very friendly.

On my last visit, I was informed that if I had to come back for touch up's that it would be $95. When I initially signed up, I was informed that I would be approximately $50-$75. I was also informed that the plans have changed significantly. Now when customers sign up, the visits aren't in 8-10week intervals. It's based on how many visits you can get in one year?! I was completely thrown off. I don't understand how the treatment sessions and cost had changed so drastically. Appalled!

I started going here about a year ago for my first laser hair removal , I was nerviouse at first but they was very nice welcoming , very attentive to me & my needs , it was no pressure that’s what I love & still do everything is about you & your comfort ! I now go there all the time & always getting new stuff done !only because I love how they treat me ! I’m very picky if u treat me bad I don’t return, but I love there staff & services ! Nadia is who I get treatments & she is amazing ! Along with all the staff there Sincerely Stephanie santiago