Laura was extremely caring and gentle while explaining treatment and during treatment

what experience are you talking about ? I even did not have scheduled procedures ...!!!

This place is awesome. I did my treatment 3 years ago and came back for a touch up and their system was down. Marina was amazing and everyone there is really nice. Great prices!

Had a great experience at Ideal Image! Thank you, Marina, Lora, Christina and Jenny!

Amanda was amazing!!

Excellent service; thanks!!

Very accommodating and professional. Christina went out of her way to make sure I was comfortable and informed. Happy and loyal client to Ideal Image Braintree. They make the experience safe and enjoyable, and with great results. Highly recommend 🙂

I had a great experience. Friendly staff and

Amanda was kind and friendly, patient informative and all around amazing! It’s been a while so glad my first time back was a great one! Can’t wait till next month hopefully I’ll get her again!

AMAZING GROUP OF WOMEN HERE! This office is awesome! Always so pleasant, and accommodating! Thank you ladies!

Quick and effective treatment and visit is always appreciated.

Ideal Image is the perfect place to build your confidence, I’ve struggled with facial hair for years, but excitement was for sure given back! The procedures are not too painful, discreet and quick 🥰

I highly recommend Ideal Image. I had the pleasure of seeing Amanda...I knew I wanted to work on my fine lines in my forehead and crows feet but was nervous and unsure. I had a great consultation...very thorough and she explained everything she recommended. It was seamless and I loved the results. Amanda is knowledgeable and gentle...I love how I looked and felt after my treatment!

Friendly staff, clean setting, overall calm 'servicescape'!

Everything was great...

I can't even get a hold of their customer service department. Each time they say they will return my call they do not. I would go somewhere else. Once I did get a hold of their staff they did their best to get me on their schedule quickly and wave some fees for the inconvenience.

poor customer service

I would like to mention that this review is for the service I got from the Braintree location and this location only. I was originally having problems with my appt. I have to say, the corporate office's customer service is awful and I never got contacted by my assigned worker "Nina." I will put a separate review on the corporate. Thank goodness that they have Christina at the Braintree location as she was an amazing person that was attentive and empathetic to my situation. She attempted to make sure I was all set for procedures. My nurse practitioner was Laura. Laura was an amazing nurse practitioner. She always made sure that I was completely comfortable throughout my procedure. She answered all my questions and then some. I would recommend Laura to anyone. I liked that she is incredibly honest about outcomes as well. She did not try to sell me anymore than what I already wanted, and made great conversation. She also made my visit quicker than originally stated. It was supposed to be close to a 4 hr visit, but she finished it in three. Perfect.

I was very pleased today with my specialist, super nice and made me feel comfortable. Looking forward to my next appointment and hopefully I get her again 😘

The staff is so amazing and nice. They really know what they are doing. I tried LaserMD. It is not the same. They definitely do not have the same laser capabilities as Ideal Image. Yes it is pricier but that’s because it actually works. You get what you pay for. Don’t waste your time with any other laser place. You will be disappointed. I will never go anywhere else again other than Ideal Image.

Great experience!

Excellent, tech was very fast. Made me feel very comfortable.

My experience today was really good the lady was really sweet and she told me everything she was doing step by step great experience will love to have her do my filler again just waiting a few day too see the outcome

It’s literally impossible to get in touch with anyone in the office and I need to schedule my appointment. There have also been multiple times you guys have cancelled my appointment without notice. I always get directed to corporate BUT THERES NO ONE AT CORPORATE.

I’ve been trying to make an appointment for months now since phasing back from COVID and don’t get any of my calls returned. I started to see results but I paid in full for my plan and can’t even set up the rest of my appointments

I have been seeing Amanda at Ideal image for laser treatment, I was dreading my first visit because of stories I heard about the pain but it wasn’t bad at all!! She is great, professional and makes you want to come back to complete your treatment lol.

Went online and requested a consultation, Katharine, was great and made me feel confident to booking and fully paying for my treatment however thats where the good ends. I have been trying to set up and appointment for 3 days and they're phone just rings, ask for a voicemail, which I've left, and still no response, finally decided to drive to the office, since it said open until 5, and it was close. I'm emailing their offices and want my money back! I would suggest going somewhere where they will actually book your appointment

I was actually really upset. I came from Boston and was 19 minutes late. It is very hard to get an Uber with Covid. I am always on time or EARLY for my appointments and I always OFFER to wait. This one time I come in less than 20 minutes late - from a paid ride - and the woman told me she didn’t have time to do my full treatment. That is not good customer service. I was actually really insulted because I always wait for them on the opposite side of the appointment. I spend a lot of money here and was very disappointed with how I was treated

Great the price is affordable

Jessica was amazing!

Great experience.

Friendly staff.

I was so excited I was treated so nice she made it happen one way or the other I can’t wait to start my session yayyyyy!!!!

I’m very happy to be dealing with very good professional team, Jessica Speed is a lovely attendant

My nurse is wonderful as was the front desk staff. My only issue is that they appear to be understaffed and I witnessed them being yelled at by clients for things that aren't in their control related to availability of appointments. The price point for service is higher than other medspas but lifetime guarantee may offset that in long run.

Awful service.. super responsive and assuring until they convince you to buy the service but afterwards it is impossible to get ahold of anyone in the office.

I had a different technician this time, Nadia. She was very nice and professional. I am very pleased with the quality of care I am receiving from Braintree. Thank you!

Very experienced and knowledgeable nurse. I am happy with my botox injections

Fabulous

Nadia was great!

I went in tonight for My first Botox appointment with Lucy. I highly recommend her, she answered all of my questions & listened to my concerns. She is very professional and knowledgeable about what she does. She did a great job!

It's a nice place and amazing staff

I had a pleasant experience at Ideal Image in Braintree. The receptionists were nice and welcoming. Also the tech was very nice and made sure I was comfortable. I enjoyed my experience at Ideal Image.

This is my 5th appointment and they all have been great. Friendly staff, clean office, and amazing results!

I had my first BBL treatment at your Braintree clinic today and I have to say the customer service couldn't have been better. Lucy did a great job explaining the procedure, alleviating any concerns I had, listening and answering all my questions before, during and after the procedure. I would highly recommend Lucy to anyone looking to have this procedure done.

I received an email blast about a special discount. Loved what I read. Completed info on-line. Immediately receive a phone call to book an informative session. This session was super helpful, engaging and provided every detail.

From the time of booking to the appt, everything was top notch. My nurse was incredibly capable and I suffered only minor bruising. Jenny was absolutely amazing with the process of fitting me in before a special event. I love Ideal Image!!

They are always so kind

Very nice staff

This is the second laser hair removal appointment I’ve had with Amanda and she is absolutely wonderful! Super personable and makes what could be a very uncomfortable experience, painless and quick. I’m looking forward to my next laser appointment with her!

Very disappointed in this place i wasn’t informed about not being able to wear fake tan when getting lazer which is a big part of my life is wearing tan and i want to cancel the lazer i sighned up for because of it and i feel Iv been treated very badly since the day i signed up i was getting constant call at the beginning but once i agreed to the lazer i couldn’t even get someone to answer the phone to make an appointment ..now they won’t let me cancel and are making me continue with payments for a service i will not be getting .I’m disgusted at this place ..why should i have to pay for a service i cannot get all because of being misinformed in the first place ..

I wish I remembered the woman who did my lips because she was so professional so nice so knowledgeable and such a sweetheart I'm going to tell everybody I know that's looking for this type of stuff about her and that's about it I'm very happy with my lips came out to look beautiful and definitely going to go back for sure want to have some more money

Very clean and comfortable, everything was explained well and everyone was friendly.

Everyone is so friendly and helpful. They really try and make you feel comfortable with prices and payment. Very knowledgeable and great results. I have recommended Ideal Image to all of my friends!

Clean atmosphere, no crowd in waiting area (I was the only one), social distanced maintained, and friendly smiles from reception and clinics staff

Very helpful and explained everything clearly

Very good job

I loved it the nurse she was very patient with me talk me all the way through and was very gentle I recommend

Everything has been great. The staff in Braintree are amazing.

Great staff and great service. I really appreciate them and grateful

Such a wonderful experience with all the ladies at ideal image! The nurse I was scheduled with for my filler appointment was amazing! She was so thorough, and helpful with my many questions I had. The girl at the front desk (Emily? Sorry if that’s not the correct name) was so helpful with the questions I had in regards to pricing and promos for filler and Botox. Thank you so much ladies for all you do, keep it up! Ideal image Braintree is always my first recommendation to all my coworkers!

Excellent

Nadia was great!

VERY pleased with the service at Ideal Image. I’ve gotten two services done here so far -filler for my lips last year and recently got Botox done on my forehead for the first time. I highly recommend working with their nurse, Nadia!! She’s very thorough with her work, professional, and I’m so happy I trusted her with both procedures. I can’t wait until I’m back in MA to do them again. Thank you!

I went in for a Botox treatment on my forehead with Nadia and had great results. She made me feel so comfortable and was very knowledgeable when I was asking questions. It took about 3-5 days to start showing but once it did I feel like I look more refreshed. I would highly recommend her and this place!

Awesome

It is always great! Nadia, who is the tech I always schedule my appointments with at the Braintree location is #Awsome.

I got laser hair removal for my whole face, did the full 9 treatments they told me I needed (all on time over the course of a year and a half) and my hair has not only grown back but it’s worse than it was before I got the service done. I fully paid it off and regret ever doing this. They also failed to mention in the beginning that I more than likely will have to continue to come to get treated (on average: every 4 months/as wanted). If I knew this before I started getting treated I would have just chosen to get waxed instead of paying a ridiculous amount of money just to have to continue to return and pay a flat “discounted” rate. If your going to do this and you have sensitive skin (especially in areas you can’t hide) , please go to a doctors office first.

I had a consultation with Denise from Philadelphia today and she was SO nice & helpful. I trusted her right away and she got me set up for my first treatment of laser hair removal, which I start tomorrow!

I had laser hair removal done on my upper lip and bikini areas. Although each laser treatment was a painful one, because it did hurt, especially in the bikini area, it worked! I'm happy with the results. I'm just glad I'm done with all the treatments. I just wish the laser treatments were more comfortable. I had to use numbing cream to ease with the pain a little bit. Prior to getting my hair removed, I tried the treatment for the dark spots on my cheeks due to hyperpigmentation. After that one treatment, I noticed I had more darker spots than before. It just made it worse. That's why I stopped and switched to laser hair removal. I don't think Ideal Image has the expertise of treating someone who's Asian, because I think Asian skin is harder to treat than Caucasian.

Braintree IDEALIMAGE Office 5 stars***** MS AMANDA -NP FOR MY BOTOX GREAT JOB!!VERY PROFESSIONAL-AN VERY AMAZING!! FRONT STAFF AT DESK VEY NICE ALWAYS ! ALL IS .LOVLY 😇 THANK YOU !

No longer wanted services with ideal image is a fraud. I contacted them because I received an special. A lady called, got all my info saying a nurse from the Braintree office will call me for a free consultation but I needed to create a zoom account. I told them I wanted the service for this Friday or Saturday, before I proceed, I wanted to make sure is available. I told the lady what a I want and when and that I wanted to know everything before I signed and send a payment. I sent my payment and the Braintree office call me to apologize stating due to covid 19 state restrictions they were unable to schedule my appointment they would need to push appointment by the end of august but there were not clear when I request the info at first. I requested a full refund and the lady apologized to me and said she could not process the refund I would need to call 1-800 number. I proceed to call the 1 800 number and the lady told me the manager from Braintree will contact me to provide the full refund when I already talk to the Braintree office and the instructions I received was to call back here. Unacceptable, horrible customer service after they got your payment. I would send my case to the state attorney general for false advertisement and fraud. The worst experience ever.

professional services love it

Very kind and warming staff

Good

It was great.

Lo mejor 💝💖❤️

Amazing customer service gave me a lot of information

No one ever answers the phone for appointment

HELLO. GOOD. DAY. TO. U! THANK U. FIR GETTING. BAK TO US LADY FOR A BIT IF PRETY!!SORRY FOR THE VIRUS THAT SET US ALL BACK! GID BKESS SO. MS KEAH. WAS VERY HELPFULL AN NICE AN MY CONSULT WITH MS DANYA WAS VERY EDUCATING AN NICE I WILL BE HAVING BOTOX AN JUIVIDERM. SOON. THANK. YOU!! PATRICIA

They are very understanding and clear !!

It’s was great customer services

This location is awesome ! Great customer service from beginning to end. Amanda the NP has been doing my injections since I started going there and she is amazing. She’s very nice and is always helpful is giving good advice on what should be done! I always have a great experience with her!