At the end of my visit the receptionist could not schedule my next visit as part of my process due to lack of scheduling. Not to mention KIM had a negative tone when assisting me. The other associate stated she was in charge of scheduling and could not give me an appointment due to staffing issues. I have alit of money invested in my services to disrespected. The Ideal image in Burlington Massachusetts are not holding up to the terms and agreement of contract.

It was Great! Alex was amazing! She made the process comfortable and quick. Highly recommend!

The lady help me online to find a good deal but she didn't tell be before I sign the contract I CAN NOT CANCEL THE CONTRACT AND HAVING REFUND even credit or ....! They are dishonest and trapped you... SCAM I go back and forth more than a year to get my money back since June 2021! Also their not registered in MA state, I tried to find the owner's name but I couldn't. You can find any business owner's name at the town hall. They are professional scammers and they know how to get away with murder. It means even if you sue them, you don't go know where if you don't know the real owner!

Great staff

The staff is always friendly and professional. A pleasure to do business with.

It was wonderful

Ideal image people are nice here but… it’s super hard to get an appointment and I’m not just talking Burlington. I’m open to Braintree and Newton, they’re equally booked up. I have to be in the app all the time scouting the 3 locations to find myself an appointment. It’s exhausting. I’m almost done with my year contract and I won’t be paying the yearly maintenance fee. Too much hassle. Also, while my hair is reduced and sparse, but after squeezing in 6 sessions it’s not all bare. It’s really expensive. I think I’ll go to a local spa and get touch ups for less.

Awesome staff and super clean area

Julianne was extremely thorough with her explanation and making sure she went over every detail. Extremely helpful and professional.

Getting appointments is close to impossible. When you call the spa number you are sent to a call center and you can't speak to someone in the location. The people in the spa are super nice. The hoops you have to jump through to talk to someone and make an appointment is ridiculous. I wish I could get my money back and cancel my contract.

Do not sign up there.. 7 months to get an appointment.. if you're lucky. Staffing issues They are a mess

It’s impossible to get appointments with this company, I keep “running out” with my contract that I already paid for and not receiving any services, currently on the phone with corporate and was told “I just helped you, would you like me to undo what I just did for you?” The worst company I have ever dealt with. I had an appointment in January and couldn’t get another one until July.

The laser experience was great on April second. But what is not appreciated is that I made an appointment for May 20 before leaving and it has magically disappered from the schedule with no trace. Considering I paid all this money for a contract that eventually expires and now I can't be scheduled until July 2 is ridiculous. It would be nice if my contract was extended a month due to your offices scheduling error but i've heard this happens with Ideal image often.

I was excited to get Ultherapy and at the same time I was worried I would be in pain. Staci really went the extra mile finding me the best sale and best appointment times and answering many questions. Danielle who administered the Ultherapy took great care in making sure I was as comfortable as possible. I have had her before for fillers. She is always very professional. They both are. I feel I got 5 star service.

I was early thinking my appointment was at a different time. They took me right away and I was in and out in minutes. Very friendly and accommodating.

The technician did an excellent job

Excellent customer service! Savannah from the Burlington site was professional and reassuring. She made the experience very painless and enjoyable. Thank you for exceptional service!

My first, and so far only, appointment went well. I really enjoyed my visit and felt like all my questions were answered. However, when checking out, I was told they could not book me for any future appointments because there isn't any. I am paying for services that I will likely never get. I have opened a case and emailed the consultant who signed me up. This is terrible business and 100% unacceptable. I should not have been taken on as a new client if the office could not offer me appointments for the services I purchased. If this cannot be fixed in a timely fashion, I want my contract cancelled and to not pay. If this is resolved, I'd be happy to change and update my review.

Representative was very kind and professional. She answered all of my questions and made a great first impression of your company. She should be considered a valuable asset in your company’s future plans.

Great service ❤️

BBL When I had my consultation for BBL I was told it was stronger than IPL, which I have been getting for over 15 years, and I should see more reduction in dark spots and firming. I'm now 5 days in an no reduction in dark spots. With IPL they turn dark by this point and start falling off. I spoke to the provider yesterday who told me it would be at least a month before I saw results, would take multiple sessions, and wasn't as a laser therefore wouldn't cause 1 treatment brown spot reduction like I'm accustomed too. I feel completely shammed and wish I had done my own research not had a consultant lie to me. Twice the price for nothing. Absolutely wouldn't do again.

In every visit i keep feeling so great about my decision to get my laser hair removal at Ideal Image, i can see the professionalism in every interaction (on different locations even), and that sense of humanity that most businesses don’t really show often.

Wonderful Experience ladies were super help and sweet at the desk. Totally went out of their way for me. Olivia did my treatment and I’m already booking another with her. It’s a great day thanks to Ideal Image Burlington!!

It is nearly impossible to get an appointment within your recommended time frame between laser hair removal sessions. And then you’re really sunk if you have to change it for any reason… you have to wait another 8 weeks or worse. I’ve been told to “call back in a few weeks because we don’t have X month schedule available yet”. I definitely feel scammed that you have taken my money and are unable to deliver on the product/services in the time frame that YOU YOURSELF recommend. Terrible business model.

Very helpful informative and friendly.

Scheduling is a nightmare, they ask you to pay in advance for services but can’t book you for MONTHS. The people are great but I won’t be back once my membership is up.

Danielle was great! Very knowledgeable and nice!

I’m a lifetime member Precovid I was coming in because the laser treatments weren’t giving me the expected results so the frequency wavelength of the laser was increased and finally when some results were obvious I had to stop because of covid(o work in healthcare) Now I wanted to resume and though the number of sessions had expired there was ongoing evaluation to see how many more sessions could be accommodated. Now i call to resume sessions I was told my contract is expired- I either have to get another consultation and get robbed of 5k again or pay hefty co pay each time. I feel like I got scammed. What a shame ! I also am left with coarser hair that I have to shave! Prior to laser my issue was side burns peach fuzz and yes 10-12 chin hair that I had to tweeze When you guys do consultation you should not tell people that there will be 70-80% hair reduction because that is clearly not the case. Or have your medical provider know how to laser hair for people of color!!! What a waste of my time and money. I hope someone out there genuinely cares about the results people get and changes this practice of just pocketing money and turning their backs in there customers. And yes I don’t have any hormonal problems- I got tested I don’t have PCOS either

I used to go to Ideal Image and thought they were great, but after returning to use their laser hair removal services after a hiatus, during the pandemic the experience has just been terrible. My appointments would be canceled day if because there wasn’t any staff, this happened 2-3 times. It was impossible to reschedule and my hair removal timing got all messed up. So it didn’t work, and I still have hair, and I “ran out of sessions” on the “lifetime guarantee” and the additional amount they wanted to charge for poor service and a treatment that didn’t work was NOT worth returning for. Very disappointed.

I always have a great experience at Ideal Image for my Botox. The only thing that bothers me is that they don't do the syringes in front of you and I don't understand why not. Any other place I have had Botox done they fill the syringes right in front of me. I 'm sure other people not just myself wonder about this. Please change this policy as I am more comfortable seeing them do this in front of me. Or can I request that they do?

I has asked many times for a call for months . Nothing.

My appointments were constantly being cancelled or rescheduled by the center so my treatments were inconsistent with an extremely large lapse in services. I still have 40% of the hair I started with so I am not happy at all with my results and would not recommend this company to any of my friends or family.

The staff so nice

Do not get treatment here or any ideal image. Also, you can never get the appointments you want and by the time you get through 3 appointments, once a year if so. Your contract ends (the lifetime guarantee contract) so if you want additional treatments you have to pay $50 (yes, copay). You are better off going to smaller shops and they have the SAME laser as Ideal Image. If I could give it zero stars I would.

Don’t waste your time. They only sell packages. You cant book individual appointments. What a scam.

Very friendly and professional staff, will definitely be going back there pretty soon.

Very friendly and knowledgeable staff. it made me feel confident with the process.

The girl who did my fillers was great .. the fillers themself were awful.. literally couldn’t even tell I had anything done . Except the bruising .. I have tiny, thin lips and that never changed . Paid a lot of money for zero change. Was very disappointed

I was told it was my last laser appointment although the clinic canceled a few of my appointments due to not having providers. I wanted my contract extended because this was not fair. They said to call customer service and I was told someone would call be back within a few days and it’s been weeks. I also got an email saying the contract was declined an extension without even speaking to someone. This is not the first bad experience I post.

The nurse was patient with me and helpful she made me very comfortable

Excwlnt

Everyone was professional friendly I felt so comfortable

Terrible Terrible, not professional, I don't recommend to any one, this place, I'm wanna finish my treatment but when I finish, I never never go again. Just terrible job

Always a great experience here. Everyone is helpful and friendly. Britney and Danielle are the best.

It was awesome and quick

I had a great experience with Kelsi,NP . She was very professional and caring. She explained the procedure in full details. I had a wonderful time and I cannot wait to see my results.

Horrible. I kept telling her the energy was too much. She was burning me and now a week later I still have burns all over my legs.

They have pretty much stolen my money at this point. I purchased units of botox as well as BBL appointments. I have tried several times booking both of these services so that I could use what I have paid for. They keep cancelling my appointments (sometimes without my knowledge). I have been on the books with the since July 21 and have had 18 (!!!!) appointments cancelled because of lack of providers. I have tried calling to get a refund on the services I've paid for, and keep being told that I'll get a call back. I went here for years for BBL and botox and the service was good, at this point though I've been cancelled on too many times. They have stolen about $600 in services from me. The worste part is I tried to use them and there is nothing open on the books for month. At this point it's fraud.

The staff was amazing! Very knowledgeable and friendly. They explained everything to you. Will definitely be going back!

Office staff was very punctual and pleasant, procedure was quick and comfortable. Technician explained every step of the process so I knew what to expect and asked several times if I had any questions. Was in and out in 10 minutes.

Taken in a timely manner

I loved my specialist she is always very nice and cheers me up while in the process of getting my laser treatment.

Brittany was fantastic, it was my very first experience and it was very pleasant

Ideal Image, I was originally apprehensive to do Cool Sculpting because I had never had a treatment like this before. I was quickly put at ease by incredibly professional staff.(Meghan, Kathy and Joy). Their knowledge and experience became obvious as they walked me though the procedure and what I could expect in the aftermath. They were incredibly kind and made me feel comfortable. The facility was exceptional clean and the experience was remarkable. I would highly recommend that everyone consider taking advantage of the services offered here, you would not be disappointed. Louise

I would give them zero stars if I could. I called for a consultation for Botox and was talked into Ultherapy. The consultant raved about how it would take care of fine lines, wrinkles and lift. The treatment areas done with Ultherapy does not even go near where I wanted to get Botox or fillers. Not only that it was expensive, painful, and 6 weeks later I see zero results. They told me I had to wait six months. I met with a plastic surgeon and he said what you see at six weeks is what you get. He also said ultherapy has even proven to do absolutely nothing. I spoke with someone at their customer service, which by the way you can not call back, and I asked her if they consult with plastic surgeon about their products and she said NO! She said she would call me in five months. I don’t believe it. Do NOT go here for anything! They will take your money and you will get nothing in return. They won’t even try to give you the results you were looking for. Edit: Three months after this treatment I’m seeing volume LOSS. I look years older. Also they never contact me, so you can forget about the 48 hrs they mentioned below. I need to get microneedling, fillers and probably lasers just to correct this. I’ve learned this treatment is not for younger patients. It’s for someone with a lot of laxity. They did not tell me this.

The nurses there are great !! I had an appointment for June and apparently this location lost all their help. The next available appointment was September so I took it. I just got a phone call today that my appointment is cancelled again and I can reschedule for November. I am upset I spent all this money and can not even get an appointment

Olivia was great and quick. Very professional, can’t wait to finish my treatment with her.

I had cool sculpting done on my lower abdomen! I love coming to Ideal Image! I’ve never had a bad experience!

Coming out of state to my appointment, I ran into traffic and arrived late. The receptionist squeezed me in and was delightful at first encounter. I've been to 4 different Ideal Images across 3 different states and this was my best hair removal experience. She took my concerns into account and really did a thorough job efficiently and professionally, working quickly to ease my discomfort. I purposely booked my next appointment with her before I leave the area.

The treatment was great. Trying to get an appointment was not. The person I spoke to at the Shrewsbury branch was very rude on the phone as well. I kept getting the run around. Very frustrating!

I wasn't able to go through with services due to personal health reasons but the consult I got was great. Receptionist at the offices are great and so are the people who do the lazer hair removal. They were all kind and professional, looking for ways to help me till the end. I appreciate these ladies and for keeping up with me so we could try and find another way to get this done. I cannot comment on procedures but I would come back to Ideal image when I get better.

My provider was very kind.

Worst experience ever. Still waiting on call back

Very friendly professional and clean!

I booked an appointment over two months in advance and they cancelled my appointment without ever notifying me - and now have to wait 3 additional months before I can get in at any location. Extremely unprofessional and rude. UPDATE: booked another appointment with them and they cancelled on me a half hour before. SO UNHAPPY WITH THIS SERVICE

Very pleasant today! Less pain and wayyy less hair

I went to the office in Burlington, Love Daniella she is a sweetheart explain me every thing very clear .

Absolutely floored by my amazing results! I did coolsculpting, to remove some fat on my stomach. I really didnt have high hopes for a non surgical procedure, but was blown away by how much I love it! The amount of sessions recommended by the team was exactly how many I needed for amazing results.

Buyer beware! No customer service! Called over 50 times no answer they don’t return phone calls ! You literally have to hunt these people down to get any kind of satisfaction! Don’t go here! You’ll regret it!!

Buyer beware do not give them a deposit on any services you may not ever see your money again.

Be careful…..they take your money, but aren’t very quick or responsive when you are asking for a refund you are entitled to.

Staff is very professional and nice, but I still have a strip of what I would consider pubic hair on the outside of my bikini line that is “too far” to be removed making it look like a line of hair has just been missed. Not worth the money for a “full bikini” if all the hair isn’t removed

Rescheduling my appointment was very difficult. Took more than 5-6 phones calls during business hours. Never got a call back for my three voice mails. But once I did get in for a session the provider was very friendly and professional. This is on the higher end for cost to get laser hair removal but I’ve seen promising results and the hair has reduced significantly so I’m happy with the results but it is pricey.

The staff was very pleasant snd nurse doing my treatment was amazing 🤩

Been a long time client but recently it’s been impossible to reach them. I got an email saying that my appointment needs to be rescheduled even though I’ve had it booked for a few weeks. Now I’ve been trying to reach them multiple times and nothing, very frustrating and inconvenient.

Very disappointed in Ideal Image - I purchased a full leg laser hair removal treatment for over $5,000 and was told sessions needed to be booked 8-10 weeks apart, and that you cannot have treatments done within 4-weeks of sun exposure. What they do not tell you when you purchase is that your contract is ONLY 16-months long. I was informed that I was purchasing a set amount of sessions and was never told I had to use them within 16-months, which is nearly impossible given the time needed in-between sessions.

Very good

The ladies there were great. Welcoming and professional.

I have had multiple problems with the scheduling. And today’s appointment was no different for the other scheduling problem but the staff was extremely rude and would go in the room behind the customer service desk and complain and me and someone else’s mixed up appointment. Luckily Jasmine helped me with my appointment and was beyond professional.

Had a good experience will suggest this office to my friends

Very professional, happy to recommend to any friends considering laser hair removal

I’ve had a great experience at Ideal Image! The entire Burlington office is great, and Hanna has been great to have my hair removed sessions with. The office is clean and professional and Hanna makes you feel comfortable during sessions. I highly recommend Ideal Image!!

changing room should be wiped out before a customer arrive for treatment. I' was asked to clean it up myself if I wanted. The lady in lobby should be welcoming to customers.

I was very nervous and anxious when getting ready for my appointment. Unfortunately I was 30 minutes late for my appointment 🙃 . I was not able to be seen out of the Newton office but the receptionist made sure to find me a space available as soon as a cancelation popped up in her notification. Fortunately I was able to drive 20 more minutes to Burlington and I was treated by a woman named Heather. She was focused and accurate. I needed her undivided attention with no interruptions. She was precise and quiet which I prefer. My experience was overwhelming because I was so nervous especially being my first time getting lip fillers. I will go back again and hopefully I will see Heather again. I'm still healing so I don't know what to say about my outcome but so far I'm happy 😊

I have consistently good experiences at Ideal Image in Burlington, MA. The location follows safe social distancing practices, is clean, and the staff are friendly and always remember my treatment preferences. I really appreciate that I get in and out without receiving a sales pitch every time but know that there is always someone knowledgeable available if I have questions. It makes the experience that much better.

Sarah is the best! So personable & professional. I love my results. Highly recommend!

I got my first round of laser hair removal and the woman who did it was amazing - very clear and comforting during the treatment

I love the Burlington location. I’m usually in and out! Hanna is a great clinician and she takes her time with me. I would recommend my friends there.

Christina the manager is very helpful, always trying to work with the client for their comfort. I needed help scheduling my tx appointment she gave me her cell number to reach out to her own whenever I need to. Also, Temi is one of the nurses in the Newton location she is the best she knows what she is doing, she walks you through everything Plus she is fast! Shout out to these two ladies.

Hanna was amazing! Highly recommend the Burlington location!!

Hannah was professional, quick and overall great for my laser hair removal appointment. My schedule is very busy, so for an appointment to be efficient is something I value, and they always are at Ideal Image.

Danielle, helped me today. It was my first visit at Ideal image Burlington. She really toke her time. And made sure im 100 procent satiesfied. Im very happy with them. Also Rose at the reception was really nice. And helped me out. Thanks so much.

Iam changing my review from one star to 5 stars .. because they have tried their best to help me out and make me smile again .. they scheduled me for an exceptional appointment which was super fast ! I meet with sarah who was my provider she is friendly professional understanding she did really great job .. i had to be there for almost 4 hours , the 4 hours went super quick with sarah ! I recommend her for everyone .. Highly recommend ideal image !

Had a fantastic experience at Ideal Image Burlington. Sarah and Jasmine have both done wonderful treatments are so patient and caring. Christina the manager was so helpful in answering my many questions and ensuring my package and membership were correct. Highly recommend this location to all!

Very comfortable and informative and friendly can't wait to get it done ✅

Hannah did an amazing job on my BBL! She listened carefully to my concerns about problem areas on my face, she concentrated on the areas during the treatment, and she communicated clearly about what I should expect as I recover. She also took great care to make sure I was able to manage swelling and post-treatment recovery even in the car on the way home. I highly recommend seeing her for your BBL! My broken capillaries and pigmentation have dramatically improved and I am so happy with my results.

Stellar. Very clean, very nice staff.

You know i wish i could give a good review for this company but i can’t i was a patient and wanted to get rid of some hair and at the time of the appointment to talk about it they guarantee me a complete hairless area by the end of treatment but it was just a lie after going thru what i think it was 12 sessions of painful laser hair removal and almost two months after my last session i still have so much hair growing back in the treated area and they told that can go over more painful sessions but i have to pay for every single session after paying almost $4,000 dollars for the treatment. Believe me its not worth it paying so much money going thru so much pain and end up with a lot growing hair. Definitely not recommend it believe me not worth it.

I really enjoy the Ideal Image located in Burlington, MA. I have had great experiences both times that I have been there. The front desk staff is very pleasant and helpful and the nurses giving the treatments have been great. Very informative.