I booked an appointment over two months in advance and they cancelled my appointment without ever notifying me - and now have to wait 3 additional months before I can get in at any location. Extremely unprofessional and rude.

Very pleasant today! Less pain and wayyy less hair

I went to the office in Burlington, Love Daniella she is a sweetheart explain me every thing very clear .

The lady help me online to find a good deal but she didn't tell be before I sign the contract I CAN NOT CANCEL THE CONTRACT AND HAVING REFUND even credit or ....! They are dishonest and trapped you... SCAM

Absolutely floored by my amazing results! I did coolsculpting, to remove some fat on my stomach. I really didnt have high hopes for a non surgical procedure, but was blown away by how much I love it! The amount of sessions recommended by the team was exactly how many I needed for amazing results.

Buyer beware! No customer service! Called over 50 times no answer they don’t return phone calls ! You literally have to hunt these people down to get any kind of satisfaction! Don’t go here! You’ll regret it!!

Buyer beware do not give them a deposit on any services you may not ever see your money again.

Be careful…..they take your money, but aren’t very quick or responsive when you are asking for a refund you are entitled to.

Staff is very professional and nice, but I still have a strip of what I would consider pubic hair on the outside of my bikini line that is “too far” to be removed making it look like a line of hair has just been missed. Not worth the money for a “full bikini” if all the hair isn’t removed

Rescheduling my appointment was very difficult. Took more than 5-6 phones calls during business hours. Never got a call back for my three voice mails. But once I did get in for a session the provider was very friendly and professional. This is on the higher end for cost to get laser hair removal but I’ve seen promising results and the hair has reduced significantly so I’m happy with the results but it is pricey.

The staff was very pleasant snd nurse doing my treatment was amazing 🤩

Been a long time client but recently it’s been impossible to reach them. I got an email saying that my appointment needs to be rescheduled even though I’ve had it booked for a few weeks. Now I’ve been trying to reach them multiple times and nothing, very frustrating and inconvenient.

Very disappointed in Ideal Image - I purchased a full leg laser hair removal treatment for over $5,000 and was told sessions needed to be booked 8-10 weeks apart, and that you cannot have treatments done within 4-weeks of sun exposure. What they do not tell you when you purchase is that your contract is ONLY 16-months long. I was informed that I was purchasing a set amount of sessions and was never told I had to use them within 16-months, which is nearly impossible given the time needed in-between sessions.

Very good

The ladies there were great. Welcoming and professional.

I have had multiple problems with the scheduling. And today’s appointment was no different for the other scheduling problem but the staff was extremely rude and would go in the room behind the customer service desk and complain and me and someone else’s mixed up appointment. Luckily Jasmine helped me with my appointment and was beyond professional.

Had a good experience will suggest this office to my friends

Very professional, happy to recommend to any friends considering laser hair removal

I’ve had a great experience at Ideal Image! The entire Burlington office is great, and Hanna has been great to have my hair removed sessions with. The office is clean and professional and Hanna makes you feel comfortable during sessions. I highly recommend Ideal Image!!

changing room should be wiped out before a customer arrive for treatment. I' was asked to clean it up myself if I wanted. The lady in lobby should be welcoming to customers.

I was very nervous and anxious when getting ready for my appointment. Unfortunately I was 30 minutes late for my appointment 🙃 . I was not able to be seen out of the Newton office but the receptionist made sure to find me a space available as soon as a cancelation popped up in her notification. Fortunately I was able to drive 20 more minutes to Burlington and I was treated by a woman named Heather. She was focused and accurate. I needed her undivided attention with no interruptions. She was precise and quiet which I prefer. My experience was overwhelming because I was so nervous especially being my first time getting lip fillers. I will go back again and hopefully I will see Heather again. I'm still healing so I don't know what to say about my outcome but so far I'm happy 😊

I have consistently good experiences at Ideal Image in Burlington, MA. The location follows safe social distancing practices, is clean, and the staff are friendly and always remember my treatment preferences. I really appreciate that I get in and out without receiving a sales pitch every time but know that there is always someone knowledgeable available if I have questions. It makes the experience that much better.

Sarah is the best! So personable & professional. I love my results. Highly recommend!

I got my first round of laser hair removal and the woman who did it was amazing - very clear and comforting during the treatment

I would give them zero stars if I could. I called for a consultation for Botox and was talked into Ultherapy. The consultant raved about how it would take care of fine lines, wrinkles and lift. The treatment areas done with Ultherapy does not even go near where I wanted to get Botox or fillers. Not only that it was expensive, painful, and 6 weeks later I see zero results. They told me I had to wait six months. I met with a plastic surgeon and he said what you see at six weeks is what you get. He also said ultherapy has even proven to do absolutely nothing. I spoke with someone at their customer service, which by the way you can not call back, and I asked her if they consult with plastic surgeon about their product and she said NO! She said she would call me in five months. I don’t believe it. Do NOT go here for anything! They will steak your money and you will get nothing in return. They won’t even try to give you the results you were looking for. I have been robbed! Edit: Three months after this treatment I’m seeing volume LOSS. I look years older. Also they never contact me, so you can forget about the 48 hrs they mentioned below. I need to get microneedling, fillers and probably lasers just to correct this. Also, NO BOARD CERTIFIED PLASTIC SURGEON IS OVERSEEING ANYTHING THEY DO AT IDEAL INAGE. Really think about that! I’d be well within my rights to follow through on legal action. How is this place even in business? I predict for not much longer with these practices and customer service.

I love the Burlington location. I’m usually in and out! Hanna is a great clinician and she takes her time with me. I would recommend my friends there.

The staff so nice

Christina the manager is very helpful, always trying to work with the client for their comfort. I needed help scheduling my tx appointment she gave me her cell number to reach out to her own whenever I need to. Also, Temi is one of the nurses in the Newton location she is the best she knows what she is doing, she walks you through everything Plus she is fast! Shout out to these two ladies.

Hanna was amazing! Highly recommend the Burlington location!!

Hannah was professional, quick and overall great for my laser hair removal appointment. My schedule is very busy, so for an appointment to be efficient is something I value, and they always are at Ideal Image.

Danielle, helped me today. It was my first visit at Ideal image Burlington. She really toke her time. And made sure im 100 procent satiesfied. Im very happy with them. Also Rose at the reception was really nice. And helped me out. Thanks so much.

Iam changing my review from one star to 5 stars .. because they have tried their best to help me out and make me smile again .. they scheduled me for an exceptional appointment which was super fast ! I meet with sarah who was my provider she is friendly professional understanding she did really great job .. i had to be there for almost 4 hours , the 4 hours went super quick with sarah ! I recommend her for everyone .. Highly recommend ideal image !

Had a fantastic experience at Ideal Image Burlington. Sarah and Jasmine have both done wonderful treatments are so patient and caring. Christina the manager was so helpful in answering my many questions and ensuring my package and membership were correct. Highly recommend this location to all!

Very comfortable and informative and friendly can't wait to get it done ✅

Hannah did an amazing job on my BBL! She listened carefully to my concerns about problem areas on my face, she concentrated on the areas during the treatment, and she communicated clearly about what I should expect as I recover. She also took great care to make sure I was able to manage swelling and post-treatment recovery even in the car on the way home. I highly recommend seeing her for your BBL! My broken capillaries and pigmentation have dramatically improved and I am so happy with my results.

Stellar. Very clean, very nice staff.

You know i wish i could give a good review for this company but i can’t i was a patient and wanted to get rid of some hair and at the time of the appointment to talk about it they guarantee me a complete hairless area by the end of treatment but it was just a lie after going thru what i think it was 12 sessions of painful laser hair removal and almost two months after my last session i still have so much hair growing back in the treated area and they told that can go over more painful sessions but i have to pay for every single session after paying almost $4,000 dollars for the treatment. Believe me its not worth it paying so much money going thru so much pain and end up with a lot growing hair. Definitely not recommend it believe me not worth it.

I really enjoy the Ideal Image located in Burlington, MA. I have had great experiences both times that I have been there. The front desk staff is very pleasant and helpful and the nurses giving the treatments have been great. Very informative.

Logan Colt was very helpful. I have worked with her before and she is a pleasure to interact with. She is professional and personable. The staff at Burlington MA Ideal Image reached out to her so that I had continuity in my services with the medspa during my booking and learning experience.

Hannah is amazing! Super professional yet friendly, made me feel very comfortable the whole time! Also the woman at the front desk is super welcoming and kind! Highly recommend!

Sarah was great! Very professional and knowledgeable, made me feel very relaxed and comfortable with the procedure:-) Would definitely recommend to a friend!

Staff very warm knowledgeable and easy to talk too.

Best service I’ve ever had

The staff is very friendly and accommodating.

Christina Bocchini is the manager at the Burlington location. I had original made a consult for something I thought was needed. Within two appointments both nurses had shared, I was not a candidate for certain areas. We were able to work on what was needed. Spoke with Christina, we work out a new plan and was able to get a nice deal that was better then when I started. I am very pleased with my services at Ideal Image. Thank you girls!

I found an ad on Instagram and worked with Devonne Love-Moore to sign up for a financing package for laser hair removal. I discussed my medical history with her and signed up for a financing package. Not only did she lie about the financing plan. (Said 0 interest for 18 months and that’s not true) but she had me invest $2600 into a financing plan for a service that Ideal Image says I am ineligible for because of my medical history. I have emailed her and I have called the Burlington office 3-4 times each and my calls have not been returned. I am having to pay for a service that I cannot use. I am beyond frustrated and am considering legal action to get my money back at this point. Nobody returns my calls and it feels like this is just a scam.

I had a great session with Danielle. She was very quick (speed is a good thing for this process) and efficient.

Always very clean and staff are friendly.

Everything has been going so good at ideal! Very professional and the results which are the most important part of the process are exceeding my expectations! If you need a good laser experience come here. Would highly recommend.

Always a great experience

The staff here is super professional and I have never had an issue with the customer service however before COVID I called to pre-purchase fillers with a special they were running. Was told if I buy 2 syringes I can finance them no interest, which was a lie. I have been getting hit with 25% interest every month I pay. Not only that but when the facility opened back up I called to schedule an appointment to use what I had already purchased and was told they are not doing the fillers at the moment. I found it odd that most of my friends were getting fillers and I personally could not because of COVID restrictions. My last pain point was when they finally stated they were offering the service I called to schedule my appointment on Nov 17th and was told they do not have any appointments available until Dec 24th. So I asked to be refunded the $1,000 I was paying for a service I could not get and was told they have a no refund policy. So now I am paying for something I can't even use. My own fault, I should have just booked else where.

Clean and safe environment.

Why do not the people who give the appointments give a good service, they should also offer a better price when buying botox adgunto with another type of service such as filling ... and I did not like how the person who gave me attended today Botox, it is like a hurry, one pays for a service for which I must be given .... when I made the appointment for botox I told the person who attended me that I wanted to get the filling and she told me that they would do it. When I asked today they didn't say no .... that's why I don't reinforce my friends for the service.

My first visit to Ideal Image in Burlington was fantastic! Hannah was knowledge and helpful. Hannah answered all of my questions and offered solutions. She was great!! Looking forward to my next visit!

Overall an amazing experience and staffs are very professional.

I was greeted at the door by friendly receptionist and technician. Technican was very kind friendly thorough threw every step of my visit. I give them an A +

Friendly. Safe Comfortable

First treatment and Im very pleased.

Almost a year since I got this "deal" waist of money, this is like some kind of professional scam, mi skin looks exactly the same, 5 appointment that I need, I still have 3 app left.

everyone was personable and answered all my questions. I would recommend this location

Would give no stars if I could. Have never written a review before, but they had me pay upfront and I cancelled and am fighting to get my money back.

I went over the pricing and options with your representative. She was very knowledgeable about the procedures as well

The hospitality was great! The person who handled my treatment was very thorough and walked me through every step of the procedure and coached me through the pain. She was also a delight that made me feel comfortable

My technician was great and I took the advice of all in the office for the treatment I needed for laser hair removal as well as laser skin treatment for acne scaring. They assured me it would work for my skin.. After MANY treatments and ALOT of money later I still have all the hair and no improvements in scaring. Very disappointing.

Nurse did a great job thank you

It was good and fast

The nurses there are great !! Since the facility was closed due to corona, my under arm hair started growing back. I was informed when I got there that this would be my last appointment (even though we missed 5 months and I paid for 15 months unlimited). I told the girl that I bought the life time warranty and she said there was a $50 copay per area (wish I read the small print or was at least told this in the initial meeting. I know it's my own fault ). She said she would could on a few months, hopefully it will work

gREAT EXPERIENCE. lOVE hEATHER!

I went to see Daniel for my cool sculpting. She was so honest and super personable. I have only gotten one cycle and it’s only been a month, I have one more cycle to finish on my lower abdomen. I am giving 4 stars because I am still waiting on my results and one more treatment to go. I will come back and edit my review after seeing full results after 3-4 months. But if you are planning on getting cool sculpting, I would highly recommend Daniel. She is there to answer your honest questions and tailor the treatment specifically for you. She is amazing!

No returned call wanted u to pay up B4 u have a any procedure

I am happy I chose ideal image as they are truly professional and efficient in what they do.

Covid precautions and still a great experience.

I had a Telehealth appointment with my clinical care specialist who not only walked me through the process of laser but, answered all of my questions. They were also willing to accommodate with many different Financial options if needed, with out having to ask yourself.... Which was great!!! I am looking forward to starting my treatments as soon as possible!!I am very grateful for the assistance with a quick & timely manner and their professionalism is top notch! Thank you sincerely, Jen~

I always apply botox with Rose! She is amazing! Very friendly and understandable. The results are incredible! All people who work there are also very nice! I love it !

Rosie is exceptional! Not only does she have a great personality, she also is very knowledgeable about the products. I am always extremely happy with the results!

I went in for three treatments for bbl and my skin texture has improved and the redness has reduced. My np answered all my questions and made it really fun, and only a little painful!

Love love love my Botox!!!

If I could give no stars I would. Called and got a same day appointment with the hopes of getting Botox. I filled out paperwork and paid and was told I could get the injection that day. I had been on a stint of prednisone so the nurse deemed it unsafe for 2 weeks to receive any injection. I didn’t have a problem with As an ounce of prevention is always safer in my mind. when I asked for a refund they wouldn’t give me one and wanted to book my appointment a month later. I was furious and the excuse was it would take longer to get a refund than the actual appointment for the injection. I mean really??? Take people’s money and don’t even provide the service at their request. Absolutely unacceptable

Excellent, great team

Thanks for all of the reviews peopleI was thinking of giving it a shot I need very very little work done but with no results at all and spending that kind of money I've definitely decided again it for all those positive reviews why don't you post your before and after for us and let us be the judge of. Of your results local business local people post your before and afters and prove these negative reviews wrong. Let us be the judge words mean nothing people can say whatever they want action pictures proof that's what sells does for me anyways

I had made appt, first time at Ideal Image, for Botox- which I have had some multiple times before. They put me in for a consultation, which was a bummer bc I rearranged my schedule to get the 25.00 off promotion if I booked for that day. I had my consult with Ashley and she felt horrible for the mix up. We made the Botox appt for the next day, and she still honored the discounts and gave me a bag of treats for the confusion. Ashley was great, and turned a aggravating situation into a good one! My Botox appt was great, the NP explained everything to me- used less product then I thought- which is great to have some extra when I need it. Thank you all for a great experience!

I has a lot of issues with the old management, but the new woman who runs the nurses portion of Ideal Image is fantastic

Friendly customer service. But too expensive

Great

Excellent

The last procedure I had - fillers - was minimally effective. AFTER the procedure, I was told that the area is better suited to botox and that the results from the filler were what would be expected (by staff). I think I should have been told that BEFORE the procedure. What I was told was that a different filler would be used as the normal one was not appropriate for the area..

The whole staff is easy to work with and make you feel comfortable!

Was awesome staff top notch Ashley extremely helpful and understanding of my needs

The nurse is Fantastic.

Hannah was very professional and friendly.

Amazing

This place has the worst management and the most dishonest staff. Completely agree with all the other 1-star reviews. This place deserves 0 stars.

So comfortable and easy going

Please don't believe the positive reviews here for this bad company. I even doubt some good reviews are NOT real customers' reviews. Ideal image Burlington is a very bad bad company. They are dishonest and have no expected treatment results. I want to give zero score but had to chose one star. Ideal image Burlington MA already charged me $3000 + for Botox, fillers and BBL. For BBL treatment ----I bought plans together, which is a bad decision. I had about 35 units Botox injections at Ideal image Burlington and Botox effects faded fast. It has been only 2 months and wrinkles came back. I also tried one BBL at Ideal Image Burlington. One day I went to Ideal image to have BBL. The whole process was extremely uncomfortable. The staff treated me like I was a animal. I was not a human being. The staff doesn't respect what I feel -- I feel huge pain and the lights are so strong and uncomfortable. I never completed one treatment of BBL due to huge pain---actually I only did 1/3 of treatment and unable to take the pain. But Ideal image ignores this fact and forged the charting. The nurse practitioner at Ideal image charted that she finished the whole BBL treatment and charged one whole treatment. The boss at Ideal image Burlington called me and insisted that I completed the whole treatment. I told her this is not true. I am fighting to get my money refunded.

I am so thankful I finally decided to do something for myself! The results of the laser hair treatment have been life changing!

They will steal your money and when you ask for results they will tell you that you have accomplished 80% and there is nothing they can do. Oh, they burnt my legs and told me it was eczema. The staff is friendly sure but what they sell is fake and dishonest. I wouldn’t recommend ideal image to my worst enemy.

It only gets one star because the employees are kind. Laser hair removal is not effective AT ALL. They say it's supposed to reduce growth but it made mine ten times worse and I was a "perfect candidate" (light skin dark hair). Hair came back way worse than before trust me dont waste your money here. I'm editing this to add if you dont believe me check the comments on their Facebook ads you'll see millions more people who say the same

Amazing all around. Well worth the money!

I’m so excited to share with all of you the most amazing experience I’ve had having Botox & Voluma. Starting with the consult with Kristina & Joy here at Ideal Image of Burlington. They made me feel so comfortable, they both were very informative and extremely professional. They designed a plan for me, and felt Botox & Voluma would work best for me. They where right on ! Joy had done a phenomenal job, the first time ever I had not bruised after having Botox. I’ve had Botox in the past and I have always bruised, but not with Joy. She is so gentle, honestly I barely felt any of the injections. I am beyond pleased, Joy made me look so natural, like I never had anything done. Thank you Ladies !