Newton

141 Needham Street
Unit 205
Newton, Massachusetts 02464-1505
617-618-7020

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image is located in the Newton Nexxus Shopping plaza. The plaza includes Boston Ballet, Sierra Trading Post, TJ Maxx and Qdoba. Ideal Image is located on the same side as TJ Maxx and Qdoba. It is on the end of the building, across the street from Dunkin Donuts. There is parking available in the lot in the center of the plaza and in a lot just after the clinic on the same side of the road.

4.1/5
4.1 /5
136 Reviews

Google
5.0/5
Jan 17, 2022
Google Ideal Image Newton
Danielle was very thorough and informative. She did an outstanding service.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Newton
Victoria was amazing! It was my first visit and she made me feel very comfortable, she was extremely knowledgeable and caring. My only complaint would be that when I was originally set up with an appointment (they schedule one for you and you can call and change it) I was told it would be for all of my areas but was told when I got there it had only been booked for underarms..thank god because it’s “spicy”. Overall a great experience!
Google
1.0/5
Jan 13, 2022
Google Ideal Image Newton
Please don’t buy anything in advance. Somehow what you purchased would magically disappeared or when you reminded gem they would say oh now I can see it’s in another system. Also they now need a membership which is $250 so all the discount they advertised is pretty much false advertising. There are many quality medspa in the area which operates much more ethically, why come back?
Google
2.0/5
Jan 13, 2022
Google Ideal Image Newton
Very disappointed in service - the set up process over the phone along with the in office appointments are not consistent and the lack of communication and knowledge of products, service and recommendations is awful. Would not recommend Ideal Image and I did before.
Google
1.0/5
Jan 12, 2022
Google Ideal Image Newton
I am very disappointed in this place. I’ve been a loyal member but they don’t values members as much. This location has poor customer service.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Newton
The location is good and the service is exceptional. It is always good to be here.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Newton
The girl that did my botox seemed like she was in a hurry. I had questions and her answer to all of them was: “ I think so” I’ve never had 50 units of botox done in literally 5 minutes. Never going there again.. it’s sad because I’ve paid for a membership also.
Google
1.0/5
Dec 28, 2021
Google Ideal Image Newton
My Experience had been regrettable since the moment i signed my contract. This visit i was not even given the body bandage that helps shape you and prevents your clothes from cutting into your tender areas. Nor was i booked for my follow up to compare my before and after results. I took my own photos after my first visit and after my visit today and i am not seeing any results so i would assume a follow up would be necessary to ensure my treatment had any effect at all. The women sales rep who signed me up in the first place implied i would recieve my treatment right away in a town near where i live. We exchanged emails on how i was misled to believe this and that it was an ongoing issue when i had discussed my concerns about not getting my first appointment until almost 2 months after ive already started paying for my treatment... not only that but I'd be traveling an hour or more for my visit or I'd have to wait even longer. Then my appointment was moved even further out because doctors quit so the location was understaffed which is unfortunately not the clients fault or problem. These med spas have expressed a need for better staffing to accommodate the over abundance of new clients that these sales teams are signing up with the expectation of receiving their treatments right away. When i arrived to my first visit everything i had been told in my consultation where we determined how many cycles i needed and for what areas was not going to be what was being done. My service provider explained that contrary to what i was told i was not receiving my upper and lower abs and front and back flanks but rather only back flanks and lower abs. So i was already upset between waiting for bookings and being moved because of short staffing..now i wasn't even getting treatment on all the areas i had discussed before with the sales rep. If i knew what this whole experience was really going to be like i bbn would never have signed up. I am stuck paying for a service that i didn't even receive until long after i had already started paying for it and my appointments were difficult to come by .. i was misled and not even getting treatment on all the areas discussed... and upon leaving my second visit i was told different after care than when i left my first which confused me and then they let me leave all sore and tender with no wrapping . It was not a Med Spa experience. It felt like a corporatized money making gimmick. I hope after this second visit i see actual results because as of now i do not and i will expect compensation for such an exorbitant purchase.
Google
5.0/5
Dec 23, 2021
Google Ideal Image Newton
This is a spotless business that offers great services for us, from the very first phone call, I never felt pressured. I felt as though they wanted to be sure I’d be ok and happy with this type of treatment. I’m here for cool sculpting and although I am not at my end result just yet, I don’t doubt I’ll be very happy. Worth every penny. It’s awesome if you have a problem area ladies…..and gents!!!! 😀😀
Google
1.0/5
Dec 22, 2021
Google Ideal Image Newton
I requested a quote for one coolsculpting treatment for my abdominal area. I was quoted for 8 cycles. I signed the contract and went for my treatment which required only 4 cycles. I asked for a refund for the 4 unused cycles. They tried to talk me into using the remaining 4 but I was not interested in another treatment because the first treatment was uncomfortable and provided no visible results after several months. My issue with Ideal Image is that their fraudulent sales practices are designed to overcharge you by requiring you to sign a 'no refund' contract and pay before you have enough information about the procedure to know if you are paying for more than you requested. Of course, now I see that the contract is written for the number of cycles - not the number of cycles per treatment. Another very clever strategy. Avoid this company.
Google
5.0/5
Dec 20, 2021
Google Ideal Image Newton
Wonderful customer service
Google
5.0/5
Dec 18, 2021
Google Ideal Image Newton
This place is awesome, the employees are kind and professional. The male provider that was attending me made me feel very comfortable as well.
Google
5.0/5
Dec 17, 2021
Google Ideal Image Newton
Was excellent
Google
4.0/5
Dec 14, 2021
Google Ideal Image Newton
The staff is very professional, courteous, friendly, and thorough. The location is very clean. My only complaint is that it is almost impossible to get an appointment!!!
Google
1.0/5
Dec 13, 2021
Google Ideal Image Newton
A bad experience from the get-go. Consult is ONLY available by Zoom, but I accepted because I knew I needed the services. We talked financials and I agree the onus was on me to do more research, but I accepted on that initial call and paid-in-full. The problem came after, no appointments available for 2.5 months, even after I just paid $3,600 in full for treatment. Now I'm more than 1-month post services, and not a call to check-up or to schedule a f/u visit or nothing. What I can say is; there prices are 40% higher than the average in the area, it's next to impossible to get in the door. And after you're actually seen, they don't even f/u to see how services went. Overall, end-to-end not a great experience. Shop around and call around before you schedule with them.
Google
5.0/5
Dec 13, 2021
Google Ideal Image Newton
Great experience with each of my nurses for laser hair removal treatments. All were very gentle and accommodating and made sure I was ok with pain tolerance each session.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Newton
I always have such a great experience with the staff here! One of their best locations.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Newton
Amazing very quick & professional
Google
5.0/5
Dec 2, 2021
Google Ideal Image Newton
I have been to ideal image before but not this location and I really enjoyed my visit here. My estician was great!
Google
1.0/5
Nov 30, 2021
Google Ideal Image Newton
I've been trying to figure out how long the Newton, MA office was closed during COVID. I've called multiple times, been routed to the call center each time because no one picks up, and been told each time that someone will email me. I haven't received a single email. I've been trying to get a contract extension for my laser hair removal contract. My office was closed for 6 months (trying to confirm with the calls) and I was given one "free" additional treatment. This is a ridiculous attempt to make up 6 months closed after I had a single treatment prior to closing.
Google
4.0/5
Nov 27, 2021
Google Ideal Image Newton
The Newton location for Ideal Image has reliable staffing and not to mention professional. I enjoyed the care I received there and would recommend it to anyone.
Google
1.0/5
Nov 24, 2021
Google Ideal Image Newton
Really horrible experience!! I have even requested a refund right after the session for the remaining session I had paid for. 1. After waiting 3 weeks (that was the earliest appointment I could get, apparently several Center were very busy) I get to the Spa and the practicer nurse told me I have an umbilical hernia and cannot get the stomach area treated until i get clearance from my Doctor. Should the consultant notice this before offering me this service? I wasted my time showing up for an appointment, so they did my flanks. 2. I asked Victoria several questions and alternative to get my stubborn stomach fat removed, maybe a different treatment, she keep saying she needs to open a case and let the big people to decide, I was suggesting her to maybe get the scooltone done that evening since I was there but she will not do any additional treatment that night, I am guessing because it was already 6:30pm and they wanted to close and go home, although my appointment was from 4:20pm to 8pm. Anyway, I will not recommend Ideal Image to anyone I will not make any of my friends wasted their time and effort to later feel disappointed.
Google
5.0/5
Nov 23, 2021
Google Ideal Image Newton
I had laser hair removal performed in some intimate areas as well as on my face. My technician has a way of keeping any awkwardness for me at bay with a pleasant mixture of casual conversation and professional courtesy. I would absolutely recommend the Newton location to anybody seeking hair removal.
Google
1.0/5
Nov 14, 2021
Google Ideal Image Newton
I am very disappointed. The last time I had Botox I used 28 units and it was good. I wanted a little more in my forehead this time. I purchased 45 units because there was a sale. The person doing the treatment suggested I use it all. Trusting her I did it. Over a week later I don't even had the results I had the last time. Terrible.
Google
1.0/5
Nov 8, 2021
Google Ideal Image Newton
My appointments were scheduled in correctly rescheduled I was never informed and I missed deadline because of their lack of coordination
Google
5.0/5
Nov 3, 2021
Google Ideal Image Newton
Great experience
Google
5.0/5
Oct 22, 2021
Google Ideal Image Newton
I got Botox and lip injections and my lips are the best they’ve ever looked! The trainer Erin was amazing!! Nicky who’s first time doing lips and I LOVE them! And Britt did my Botox and I’m very pleased!
Google
1.0/5
Oct 21, 2021
Google Ideal Image Newton
I wish I can give 0 star. I reviewed this place and gave them 4 star few months ago after my 3rd BBL treatment. This time I gave one star because I’ve just had the last treatment, and it’s totally waste of my time and money. I purchased a full treatment which has 5 sessions. The first two and the last one were done by this girl let’s call her N. After the fist two sessions, I’ve already had my doubts because the girl always perform the treatment so fast like she doesn’t care just want to finish her job. She always lift the laser gun so quickly that when the laser gun flash, it already left my skin. And because of this wrong performance I don’t see any improvements after the first two treatments. But this was my first medical spa experience so I thought it was supposed to be like that. Well the third session was done by a different person called Kat. She was amazing. She really listened to my concerns, and perform the treatment so carefully and throughly. I see obvious improvement after the treatment. She made me feel that I’m in good hand and she really took good care of me, that’s why I gave this place 4 star right after the third treatment. So I booked the remaining sessions with Kat. But today when I went back there for my last session, I was told that Kat left this store, and they ask me if I want to reschedule, since I don’t know anyone else better, so I thought I’ll just give it a try, but it turns out it was the first girl, N, who treated me for the 1st and 2nd sessions. So same thing happened. And I asked this girl why she lift the gun so quick, when it flashes it already left my skin, and that cannot make any effect on the skin. She insist that this is the way to do it, if she hold it longer it will burn my skin. But let me explain what’s happening here, it burn only because she performs it so quickly and won’t let the gun cool down itself-yes this gun has a cooling down function, it just need to wait for one or two seconds to let it happen. But she doesn’t wait. And during the treatment, I was burned not by the energy but by the heat of the gun!!! It is so disappointed and unpleasant! I got bad experience but no improvement. I was thinking having Botox injections at this place but now I’ll never come back! 5 sessions BBL cost more than 1 thousand! I’ve wasted three sessions with no improvements! I’m so upset! That’s unacceptable! I understand that some treatments just don’t work on some people, but having good results after treatment with Kat, I’m sure it’s just because this girl N doesn’t do it right! Ideal Image really should exam employees practice. Don’t let some employees ruin your reputation and other staffs reputation there.
Google
5.0/5
Oct 14, 2021
Google Ideal Image Newton
Brittany, Tammy, and Nikky were awesome! I came in for Botox and filler, which was my first time. They made me feel super comfortable and answered all my questions. My results turned out amazing, I will definitely be back!!
Google
5.0/5
Oct 11, 2021
Google Ideal Image Newton
Very good. And my treatment is going amazing.
Google
5.0/5
Oct 5, 2021
Google Ideal Image Newton
Had a great experience with Nick. He is caring and make you feel welcome. Strongly recommend him.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Newton
Avoid Kamey at all cost! She’s unprofessional and does a half job… My experience with Alyssa was the opposite. She is extremely nice and most of all very professional. She did not miss any spots and I appreciated her being very gentle since laser hair removal can be extremely painful. So far Kat and Alyssa are the only ones I will book with. I’ve had sessions with someone else before and my experience was awful so it’s nice knowing that I can come to Needham and know the workers will do a great job. Thanks again! 🙂
Google
2.0/5
Sep 20, 2021
Google Ideal Image Newton
Every time I come to an ideal image, no matter the location, the service is poor. The appointment never starts on time. The nurse is always someone new. The appointments are frequently canceled or rescheduled due to staffing. There seems to be limited autonomy to the receptionist and RNs as they are always having to call for management to invoice or add new services. The managers have to add points to my Alle account as well and often times this gets missed. I have called many times to set up appointments only to get placed on hold and asked to call back to schedule because the manager or receptionist is not there. I am surprised this place is still in business.
Google
4.0/5
Sep 20, 2021
Google Ideal Image Newton
The staff was very professional. They were ready when I check-in and the room was very clean
Google
2.0/5
Sep 19, 2021
Google Ideal Image Newton
The person who I spoke to was fine. She did not seem warm but she gave me the information I needed and answered all my questions. I did not enjoy however feeling like I offending her when I said I wasn’t going to be signing up right away. It’s a big investment and it should be understood that a person needs to look at their finances especially since ideal image makes it impossible to find out rates prior to this conversation. In the end I cannot afford ideal image so I will not be going with their services. While they say they are the only ones out there offering laser hair removal that is permanent… I looked up the laser machine they use and it’s used at several laser salons near me that are not charging nearly as much.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Newton
I had a male provider for an intimate area and was at first a little hesitant, but I felt super comfortable and had really great conversation! I really want to reassure any female who may be a little reluctant that it was such a nothingburger and totally fine!! I have been going to ideal image for a few years now. I think their prices are definitely high, but I've always really enjoyed my providers. Always laughing as I leave with a smile on my face. Thanks ideal image!!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Newton
So far so good
Google
5.0/5
Sep 1, 2021
Google Ideal Image Newton
Wonderful experience with Kemey! Highly recommend this location.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Newton
Great experience overall. No pressure! I felt I was well informed of my options with regards to pricing and payment.
Google
5.0/5
Aug 19, 2021
Google Ideal Image Newton
Very professional , almost no pain and I love The way it looks even before the swelling goes down. Kemey Was amazing knowledgeable gentle I love the results already this is a fantastic place I look forward to my upcoming sessions for cool sculpting and BBL❤️
Google
5.0/5
Aug 17, 2021
Google Ideal Image Newton
Nicky was very nice and professional.
Google
1.0/5
Aug 12, 2021
Google Ideal Image Newton
Stay away from this spa. I was quoted one totally different cool sculpting plan by sales team and another by the NP. They rip you off and suggest buying more and more cycles with no results
Google
5.0/5
Jul 30, 2021
Google Ideal Image Newton
Great
Google
4.0/5
Jul 28, 2021
Google Ideal Image Newton
Grace is awesome, she explained everything throughout the process! I had a very pleasant experience.
Google
5.0/5
Jul 26, 2021
Google Ideal Image Newton
Heather was great for my Coolsculpting!
Google
3.0/5
Jul 16, 2021
Google Ideal Image Newton
Google
5.0/5
Jun 26, 2021
Google Ideal Image Newton
I’ve been coming to this location for over a year. They are great! Front desk always super friendly and with gorgeous smile. Heather took care of me today and her service went above and beyond. No pain at all, super nice, cold aloe and cream at the end 🤩 . Thank you guys for your great service. Happy to be a customer of Ideal Image Newton.
Google
2.0/5
Jun 15, 2021
Google Ideal Image Newton
I had a consultation that I thought went well but didn't get any follow up after. I reached out via email, have been unable to get through over the phone, and no response. Poor communication!
Google
3.0/5
May 26, 2021
Google Ideal Image Newton
Expensive but service is bad. The practitioner did not apply any numbing before doing bikini laser for me so it was painful.
Google
5.0/5
May 14, 2021
Google Ideal Image Newton
Friendly and fast
Google
4.0/5
May 10, 2021
Google Ideal Image Newton
Very professional but take on TOO MANY CLIENTS. It’s absurd to not have any open appointments for weeks on end. And no flexibility to change appointments. Many of clients are on treatment plans and having your business booked solid is so frustrating. For example, I paid for laser hair removal done, and the price was unlimited within a duration of 16 months. So of course I want to make the most of my 16 months and schedule every 8 weeks, recommenced for laser. But my normal location didn’t have an appointment until 10 weeks after. When I bought the package for a certain duration of time, to not be able to make appointments when I next need it is aBsURD. It really does affect the service, because now I’ll see results slower and maybe even less well. This frustrates me so much and should be addressed. Beyond that, I am happy with the actual laser. Very professional.
Google
4.0/5
May 10, 2021
Google Ideal Image Newton
Update: The bruise is much better as of 5/11/2021. I just had filler on my face yesterday 5/4/2021. But I have two significant bruise on my face now. I am very worried about those bruise. My face is ruined.
Google
5.0/5
May 4, 2021
Google Ideal Image Newton
Very pleased so happy I choose Ideal image to take care of my beauty needs in a professional way 👍👍👍
Google
1.0/5
May 3, 2021
Google Ideal Image Newton
I did opt for finance (02/08/21) because the seller offers me that in that way I can get a date on the following 3 weeks, I got the bill 2 weeks after and now (05/03/21) still waiting for my name be on they're system, I did not receive the treatment even a date for that. when I ask for cancelation they said no is on their politics. so at this point I have a collection company behind me and no treatment at all. REALLY DISAPPOINTED AND PLEASE DO NOT GET ANY SERVICES FROM THIS COMPANY, is many people who just lost their money and never been treated. I just tired of send emails and try to explain to the finance company about the situation and no body do nothing.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Newton
Amazing front desk help and my technician was very professional, informative, and made me feel very comfortable! My first time getting laser and the experience exceeded my expectations!
Google
1.0/5
Apr 21, 2021
Google Ideal Image Newton
My coolsculpting results were poor to nothing shortly after they were performed. Images confirmed it. Management of this office never did anything about it. Even after their headquarters put a pressure on them to compensate in some ways for the poor service, the office management lied about offering a repeat of treatment or something small as a botox and never got in touch with me to do anything about it. I have emails as proof. So I spent $$$$$$ for nothing and what a disappointment to trust these scammers. This office shouldn’t be in business. Their management is the problem. HORRIBLE CUSTOMER SERVICE!!!!
Google
5.0/5
Apr 19, 2021
Google Ideal Image Newton
Awesome experience , staff very friendly
Google
5.0/5
Apr 16, 2021
Google Ideal Image Newton
My tech was courteous, professional and informative with her responses to my questions. Great overall service experience!
Google
1.0/5
Apr 13, 2021
Google Ideal Image Newton
HORRIBLE customer service!!! I bought fillers 2 months ago and paid for it before they told me that their only availability would be in May, which was 3 months later. I told them i needed the fillers for an event in April, they assured me that they would find me an appointment before the event. My event is this sunday but they of course did nothing!!! Every time i call and ask for a sooner appointment or a refund they say they will open a case and someone from corporate will get back to me. No one is calling me back or trying to solve anything. HORRIBLE SERVICE, would give them 0 starts if i could. DO NOT GET ANY SERVICES WITH THEM!!!
Google
5.0/5
Apr 13, 2021
Google Ideal Image Newton
Excellent service, and the person who attended me too cordial and his service was excellent.
Google
5.0/5
Mar 26, 2021
Google Ideal Image Newton
Welcoming and friendly reception, I had my treatment with Kat, she was awesome, answered all my questions was open and honest. I appreciated both young ladies help
Google
4.0/5
Mar 21, 2021
Google Ideal Image Newton
Just had my 3rd session of BBL treatment. Kat was amazing. She performed the treatment throughly and carefully. Everyone will ask you how you feel and what's your concern, but Kat really listen. Compared to the previous staff who performed my first and second session, Kat did an amazing job. Four star was becasue the first and second session were not satifactory compared to this thrid one, I think I might need to talk to their manager at Ideal Image about that, maybe I should have a free sesion as the first two seems wasted my time and money because of that staff. And Amy at front desk is super nice, the space are clean and bright. I like everything there except for the staff who did my first and second session.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Newton
always on time, clean, and professional. staff are very informative and explain everything.
Google
5.0/5
Mar 15, 2021
Google Ideal Image Newton
Kemey is simply fantastic. She puts you at ease no matter what treatment she is performing. Her knowledge reminds you that you are in great hands. I HIGHLY recommend ideal image Newton because all the nurses and staff are exceptional.
Google
5.0/5
Mar 13, 2021
Google Ideal Image Newton
Marilyn, is amazing! She's top of her craft and technical skill! The nurses here are caring, professional, and skilled!
Google
5.0/5
Mar 11, 2021
Google Ideal Image Newton
The staff is extremely professional and friendly! My treatments have gone through the entirety of the pandemic and I’ve always been impressed with the cleanliness and precautions they’ve taken to protect my safety. Extremely satisfied and would definitely recommend to anyone look for laser hair removal treatment!
Google
5.0/5
Mar 10, 2021
Google Ideal Image Newton
Ideal Image was clean, professional, pain free and quick.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Newton
My provider was personable and professional.
Google
5.0/5
Mar 3, 2021
Google Ideal Image Newton
I always had a problem with razor bumps, and ingrown hairs. Ever since I started my laser hair removal bikini treatment I never had experience anymore problems with ingrown hairs , I also usually don’t have to shave for 4 month straight which is amazing. So I can say this actually works, for those wondering about pain yes it is painful but it’s quick about 3-5 mins so it’s not that bad.
Google
5.0/5
Feb 16, 2021
Google Ideal Image Newton
Knowledgeable, respects clients wishes
Google
5.0/5
Feb 13, 2021
Google Ideal Image Newton
Kemey was amazing for Ultherapy!
Google
5.0/5
Jan 20, 2021
Google Ideal Image Newton
Amy is great. Absolutely professional. Best place to be to gain self confidence. They take there time and make sure your 100 procent satisfied. Today Kemmy toke care of me. She made my day. There treatments works. And im looking forward to come back.
Google
5.0/5
Jan 13, 2021
Google Ideal Image Newton
Loved Julian she was so good she actually pin pointed me my concerns before I could tell her! I’m super excited! And yes very grateful for awesome assistance.
Google
5.0/5
Jan 6, 2021
Google Ideal Image Newton
Catrina was amazing! Very helpful, informative, and extremely pleasant.
Google
5.0/5
Dec 22, 2020
Google Ideal Image Newton
A wonderfull consultation, left with no questions. All questions were answered. Very friendly staff!
Google
5.0/5
Dec 14, 2020
Google Ideal Image Newton
Staff was very professional and friendly. Excellent customer experience.
Google
5.0/5
Dec 9, 2020
Google Ideal Image Newton
I had a mix up today with a canceled appointment. The nurse at the facility, Kemey, was amazing! She went out of her way to work with me to quickly resolve the issue. She fit me in to her very busy the same day! Kemey was nothing but professional and understanding. She was superb during my treatment, giving support and explanations. I highly recommend this location and Kemey!
Google
5.0/5
Nov 28, 2020
Google Ideal Image Newton
My experience was amazing she was friendly knowledgeable and helpful
Google
5.0/5
Nov 18, 2020
Google Ideal Image Newton
Awesome
Google
5.0/5
Oct 17, 2020
Google Ideal Image Newton
Clean. On time, explained everything. Great experience! Kat was wonderful
Google
1.0/5
Oct 15, 2020
Google Ideal Image Newton
What I paid for could not be done my lower abdominal.. The female I interviewed zoom confidence told me I was a good candidate for this procedure.I do not recall her name but I do have a envelope IF A91EFC44-75A2-4FSE-8338-C4D24AC80B3C. She skimmed over the contact, and At No point she mention ANYTHING about no refund policy. Now I read over it it Only states no refunds if not done in timely manner and see section 4 and Nothing. Now I had my first appointment and the physician whom attended me Said Clearly that the procedure That I was asking for was impossible for me because of the sagging skin, That I was Mislead. Now I tried calling main office and office in Florida and just was transferred to a answering machine I did leave a message but I've yet to receive a call back. Who Can I Speak With???
Google
5.0/5
Oct 7, 2020
Google Ideal Image Newton
Great customer service and was great on breaking down the price. Was very professional during these times on zoom and listing to what I am looking for.
Google
5.0/5
Sep 29, 2020
Google Ideal Image Newton
Very professional and clean facility. The women were all really friendly and made me feel comfortable getting lip filler for the first time. The results were very subtle and exactly what I wanted.
Google
5.0/5
Sep 25, 2020
Google Ideal Image Newton
Loved the girls who welcomed me and Marilyn who did my treatment, they were very helpful and explained everything well.
Google
5.0/5
Sep 16, 2020
Google Ideal Image Newton
I called today and spoke with Amy! She was beyond helpful in such a stressful time. She was very polite,well informed and answered all of my questions. She made me feel super comfortable like I was talking to a girlfriend. She went out her way to help me book an appointment today and im so grateful for our chat! our conversation definitely helped better my attitude today as well. Thanks again Girlfriend. You Rock.
Google
1.0/5
Aug 8, 2020
Google Ideal Image Newton
Why am I even receiving this survey? I have yet to receive a phone call for my first appointment.
Google
5.0/5
Aug 7, 2020
Google Ideal Image Newton
All of my appointments at Ideal Image have been great, starting with being welcomed with friendly faces upon entrance. Appointments always start on time. Everyone is friendly, helpful, and attentive.
Google
1.0/5
Aug 5, 2020
Google Ideal Image Newton
Do NOT USE THIS COMPANY! They illegally signed my signature for a “contract” under my name. Currently taking legal action because I have never got services done and they refused to refund me. In the process of appealing charges still but they lie, and are a fraud. Buyer beware!
Google
4.0/5
Aug 4, 2020
Google Ideal Image Newton
Can you guys please put closed on your website if you aren’t open? I try to call everyday and everyday it says “you’ve reached out after hours mailbox”
Google
5.0/5
Aug 2, 2020
Google Ideal Image Newton
My appointment was great. I was quite relieved and impressed by the safety measures in place due to COVID-19. The young lady that performed my services, I apologize for not remembering her name, was amazing and I look forward to my next appointment.
Google
5.0/5
Jul 29, 2020
Google Ideal Image Newton
Theresa T, Was very nice and knowledgeable about all questions I had! She really helped me to find what I was looking for it.
Google
5.0/5
Jul 23, 2020
Google Ideal Image Newton
Today was my first time getting laser hair removal. In the past I’ve gotten wax and I’ve also shaved. But, I can say with 100% clarity that laser hair removal was better than wax and shaving. It was much less painful then wax and took less time then shaving. I really enjoy my experience.
Google
5.0/5
Jul 14, 2020
Google Ideal Image Newton
Clean. Professional. Friendly. Very happy with
Google
5.0/5
Jun 25, 2020
Google Ideal Image Newton
It was weird due to being a virtual consultation. But I felt great talking about the treatment and just felt really good about it all.
Google
1.0/5
Jun 13, 2020
Google Ideal Image Newton
i paid half of the price but still haven't received may service
Google
5.0/5
May 8, 2020
Google Ideal Image Newton
Leslie Perrin did my consultation, and she was very polite and answered all my questions. I can't wait for appointment day to get rid of this mustache!! 😄
Google
5.0/5
Apr 30, 2020
Google Ideal Image Newton
great
Google
5.0/5
Mar 11, 2020
Google Ideal Image Newton
My free consultation went so great , I felt comfortable right away . Everybody in the office was simply pleasant to talk to , to ask a question . Ashley was outstanding in all fields: friendly, professional, great listener , she even made it happen and i got the procedure done, right after my consultation with no wait time. ISN'T it an amazing service ? YES IT IS . everything was explained, recorded and fallowed up afterwards. i am coming back .
Google
1.0/5
Mar 2, 2020
Google Ideal Image Newton
bough a package of 50units botox, person performing the treatment pretty nice, but didn't listen when I told her I never get over 32 units, I told her that I wanted a settle look since Im on my 40s, she decided to go almost with the 50 47 to be exact , I could feel the needle touching the bone on my forehead and told her I never experienced such a pain on prior botox, I got a headache for a week, bruising on my forehead and the end results a little too drastic for what I wanted, went back for the two weeks app and the person who took me not the same as the first person seem annoyed that I complaint the dislike of my botox results. at the end Ideal image is not as inexpensive as you guys claim so my 50 units pretty much was used on a visit instead of two never again I would definitely go back to a real professional even if I have to pay $18 a unit
Google
1.0/5
Feb 15, 2020
Google Ideal Image Newton
DO NOT use Ideal Image in general, because they have terrible terrible customer service. Even if you decide to use it, DON’T GO TO THIS PLACE. This place is the worst, the staff are irresponsible, discourteous, rude, and inflexible. Spare yourself the headache and find a different company. The Ideal Image main mission is to earn money & that is all they care about!!