Newton

141 Needham Street
Unit 205
Newton, Massachusetts 02464-1505
617-618-7020

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image is located in the Newton Nexxus Shopping plaza. The plaza includes Boston Ballet, Sierra Trading Post, TJ Maxx and Qdoba. Ideal Image is located on the same side as TJ Maxx and Qdoba. It is on the end of the building, across the street from Dunkin Donuts. There is parking available in the lot in the center of the plaza and in a lot just after the clinic on the same side of the road.

4.0/5
4.0 /5
171 Reviews

Google
1.0/5
May 28, 2022
Google Ideal Image Newton
I didn’t like my experience there at all. I drove 1.5 hours to get there due to heavy traffic. I was told that they could go as far as they could because I got there 20 minutes late (not my fault), but they had one full hour to do my full treatment. The first thing I was told by the person about to perform my treatment was that if I wanted to reschedule, and I told her there was no way because I drove 1.5 to get there from NH and had to drive about an hour back to my home. From my 60 minutes appointment left she only used 15 minutes to do my underarm, bikini and perianal, and didn’t want to do any of my legs areas. My previous sessions took 30-40 minutes for my 4 areas to be done, and when I told her that she said it was not possible, even if from all my experiences in North Andover has been that short (I have witnesses and proof). Now they don’t have space to do my full legs any other day, and my treatment has been slowed down. I don’t feel there was consideration or customer service to give me my full treatment there.
Google
1.0/5
May 26, 2022
Google Ideal Image Newton
I am frustrated. First off, I have had about 10 cancelled/rescheduled appointments due to someone being sick or being “no longer with the company.” But I am replying to the recent email I received because of something that just recently happened. I was supposed to have my touch up Botox appointment a week ago. It was cancelled due to someone quitting or being fired, not sure. It was rescheduled to today however I could not be treated because it was too soon to my last appointment yet too long to do any touch ups. It was a waste of my time as well as the woman who was going to treat me. I understand when someone is sick they must be out, but there should be more people there to take my appointment when this happens, and more openings to reschedule me sooner. I pay a lot of money for my laser and Botox and am starting to regret choosing Ideal Image for these services.
Google
1.0/5
May 23, 2022
Google Ideal Image Newton
I was interested to learn about the process of laser hair removal and hear about timeliness, costs, etc. I had a zoom consult and the call was great to start, she answered all my questions, but then it came to the sale portion that was where things started to go badly. She showed me a quote and monthly payment plan, but then expected me to fully commit and pay on the phone call. When I asked her to email me the information so that I could think on it, she scoffed and refused, saying "there's no point since the promotion won't apply anyway unless you commit right now!". It could not be more obvious that that was a lie, and that this "promotion" is running all of the time (especially because on my initial scheduling call I was pestered to have an earlier appointment for a different limited time discount) as soon as i made it clear i wasnt going to pay that day, she seemed mad and hung up. this whole experience made me feel like I could not trust the company or the representatives. Which is sad because the price seemed reasonable, and if they had even sent me information like I asked for, I would have signed up as soon as I checked my budget.
Google
5.0/5
May 18, 2022
Google Ideal Image Newton
Have been coming to this location for a year and feel so comfortable every time!
Google
1.0/5
May 17, 2022
Google Ideal Image Newton
I can't believe the damage u did to my self esteem first it's 300 dollors for 2 sittings I got that now I was told it's more then that for one sitting All I could do is cry I've wanted this done for so long and was so happy finally something good is happening. Nope I hope they are happy playing with people's feelings. Don't u dare say sorry cause your not . U do understand most people went into this business to try to help people but u are not helping u are hurting more people then helping. I've been contacted by 3 people I keep saying the same thing u lied false advertising not cool . My self-esteem is at an all time low.
Google
1.0/5
May 16, 2022
Google Ideal Image Newton
If you live in Massachusetts beware!! They will recommend you see them every 6-8 weeks, but don’t have appointments for at least 12-16 weeks. If you contact regional managers or location managers you will not receive a call back. Many of their customer service representatives are remote and have children crying in the background, are rude and can’t help with any questions. I paid off my treatment over a year ago and it is still not completed due to their cancellations and lack of appointments. Go somewhere else for your laser hair needs because Ideal image is a scam!!!!!
Google
5.0/5
May 14, 2022
Google Ideal Image Newton
The staff is so wonderful, welcoming and always on time.
Google
5.0/5
May 4, 2022
Google Ideal Image Newton
Great experience very thorough and professional!! Will be back!!! BBL
Google
1.0/5
May 4, 2022
Google Ideal Image Newton
Could not book an appointment in May, and June schedule was not available. You guys have been reaching out to me for at least a month, and sometimes in a daily basis. What kind of scam is this ?
Google
5.0/5
May 4, 2022
Google Ideal Image Newton
I can't say enough about this facility! It's beautiful! Everyone is extremely professional! It was a wonderful experience I cannot wait to go back!
Google
5.0/5
Apr 13, 2022
Google Ideal Image Newton
Aside from the rescheduling Ideal Image's SNAFUs today's treatment was fantastic. Christina was efficient, friendly, thorough and highly knowledgeable. This was my second treatment and I am also very impressed with the very large amount of hair reduction.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Newton
Amazing service very informative I highly recommend this location for service ❤️
Google
5.0/5
Apr 2, 2022
Google Ideal Image Newton
The best treatment ever!! Very professional and respectful of my time.
Google
5.0/5
Mar 30, 2022
Google Ideal Image Newton
I had the best experience here! My injector (Christiana R.) was super honest about my expectations, she was kind and caring, and she did an AMAZING job!!!
Google
5.0/5
Mar 30, 2022
Google Ideal Image Newton
Everyone is so sweet and professional. Amazing job. Instantly look 10 years younger 😍 can’t thank them enough
Google
5.0/5
Mar 30, 2022
Google Ideal Image Newton
I’m not the easiest patient when it comes to needles but these girls did amazing! Very clean and professional!
Google
5.0/5
Mar 30, 2022
Google Ideal Image Newton
Clean, welcoming, prompt and just an overall great experience! They are knowledgeable and informative with you the whole procedure.
Google
5.0/5
Mar 30, 2022
Google Ideal Image Newton
i had an absolutely wonderful experience at Ideal Image in Newton. The woman who provided my service (BBL facial) was kind and thorough. she consistently checked in on how i was doing; asking about how the lasers felt and warned me when the sensation might feel a little more intense. she was personable and made me feel fantastic from start to finish. she was also very educational. i would highly recommend everything about my visit today; the location, the actual facial and results, and especially the service!
Google
5.0/5
Mar 29, 2022
Google Ideal Image Newton
I really loved it. I confess that first section hurts a lot but I’m happy about what I’m doing with you guys. Thank you so much.
Google
5.0/5
Mar 28, 2022
Google Ideal Image Newton
Great customer service and very fast at answering questions when interested in a service
Google
5.0/5
Mar 24, 2022
Google Ideal Image Newton
Such a pleasant experience. From reception to the treatment room everyone was wonderful! Huge shout out to David A. He did an amazing job and has such a great bedside manner. Couldn’t be happier with everything and I will definitely return!
Google
5.0/5
Mar 22, 2022
Google Ideal Image Newton
Friendly staff and great service!
Google
1.0/5
Mar 18, 2022
Google Ideal Image Newton
Your prices are ridiculously high and forcing the clients to buy 10 sessions of membership. How do you actually knows that I need 10 sessions of laser hair removal? Did you even check my body to see how hairy I am before forcing me to buy 10 sessions?Why do I pay you months before I actually receive my services? How do I know you are going to give me the quality service that I am expecting?The ridiculous part is I ONLY can have my refund if I have the medical issue to stop the treatment.Unfortunately I wasted 1 hour of my time today.
Google
1.0/5
Mar 17, 2022
Google Ideal Image Newton
I very impromptu filled out an interest in some services. I was called my a ideal imagine rep twice a day for 3 days. I finally answered they asked if I was available for a “consultation” I agree thinking I would gain more info on the services I was considering. Basia was my consultant and it started off good but by the end she was very rude and very pushy. Telling me if I didn’t agree to the services today I would loose all discounts. If I would have know going into the “consultation” that I would have to decide I would have waited. I thought it was just for me to gain knowledge and find out if I even qualified for the services. It left a VERY bad taste in my mouth.
Google
5.0/5
Mar 14, 2022
Google Ideal Image Newton
Extremely helpful and professional
Google
5.0/5
Mar 11, 2022
Google Ideal Image Newton
Renee was very helpful with providing me details on how the treatment works. She was also helpful with finding me a finance plan that works with my budget.
Google
5.0/5
Mar 4, 2022
Google Ideal Image Newton
Crystal Green was patient, knowledgeable and extremely helpful. She was great!
Google
1.0/5
Feb 28, 2022
Google Ideal Image Newton
I didn’t like at all how they treated me, especially Heather , I would go back to this place
Google
5.0/5
Feb 26, 2022
Google Ideal Image Newton
I have a good experience
Google
2.0/5
Feb 24, 2022
Google Ideal Image Newton
Front desk service is not great. They never call back (I’ve left three times with an expected call back and never got one) and they didn’t take into account covid when telling me I was up on my number of months. Clearly my treatment was not complete but they do not care. I also recommended a friend to go in to get services and they got the same service for $200 less, it is very situational and I don’t feel like they care about satisfying their clientele. Very unhappy and I will never return to this location.
Google
5.0/5
Feb 23, 2022
Google Ideal Image Newton
I absolutely love the folks I see at the Braintree location~ My first experience was a little scary but everyone was really nice. I got a squeezy ball and an RX that I can use for any discomfort my next trip! Wow! (This had to be ordered. No I did not walk out with it)
Google
5.0/5
Feb 21, 2022
Google Ideal Image Newton
Love it here! Staff is always so professional and nice. They take such great care of me during my laser treatments.
Google
1.0/5
Feb 17, 2022
Google Ideal Image Newton
Really bad service from day one! Unprofessional. I am still waiting for my money to refunded. I called them multiple times and, they said they were going to call me back in the afternoon, they never call back. As well; the place is not clean. Overall bad experience. They were really nice back in December when I was charge 12000. For a service that they did do for me. They did not do the service I ask for. I will not recommend this place at all. It is a complete scam
Google
5.0/5
Feb 11, 2022
Google Ideal Image Newton
Friendly and very helpful staff! Great experience
Google
1.0/5
Feb 8, 2022
Google Ideal Image Newton
Scheduling is next to impossible and Ideal image has not fulfilled the number of visits paid for through the contract. They continue to send me amended contracts to pay more for what I've already paid for.
Google
5.0/5
Feb 8, 2022
Google Ideal Image Newton
Friendly staff; educated and helpful, welcoming environment, and lasting results! The Newton location is truly the best and the staff are the best at what they do. Kami has been so helpful so far and has done great work to ensure my service is above and beyond!
Google
5.0/5
Feb 8, 2022
Google Ideal Image Newton
This is a spotless business that offers great services for us, from the very first phone call, I never felt pressured. I felt as though they wanted to be sure I’d be ok and happy with this type of treatment. I’m here for cool sculpting and although I am not at my end result just yet, I don’t doubt I’ll be very happy. Worth every penny. It’s awesome if you have a problem area ladies…..and gents!!!! 😀😀 Appointment #2- great. I feel like those hard fat cells are being attacked! I love it. As long as you don’t expect a new body, just some help with problem areas, you’ll be happy. I think it’s worth every penny!
Google
5.0/5
Feb 8, 2022
Google Ideal Image Newton
Awesome experience love Shikemey and the receptionist is great!!!
Google
1.0/5
Jan 29, 2022
Google Ideal Image Newton
Absolutely zero stars. Pressured by salesperson to immediately agree to $15,000 for 1 laser service that was supposedly 80% off?? Saleswoman demanded I pay $15,000 UPFRONT or sign up for a loan with 20% APR(!!!!) Do not be pressured by this company, what a scam and a gimmick. Laser hair removal from the dermatologist and other licensed practitioners is WAY cheaper. I have never in my life seen such a blatant scam and ripoff, so glad I did not go with them. Still I keep getting so many emails from this company that I never signed up for and have unsubscribed from multiple times. Zero stars. Seriously do not waste your money here.
Google
1.0/5
Jan 27, 2022
Google Ideal Image Newton
My Experience had been regrettable since the moment i signed my contract. This visit i was not even given the body bandage that helps shape you and prevents your clothes from cutting into your tender areas. Nor was i booked for my follow up to compare my before and after results. I took my own photos after my first visit and after my visit today and i am not seeing any results so i would assume a follow up would be necessary to ensure my treatment had any effect at all. The women sales rep who signed me up in the first place implied i would recieve my treatment right away in a town near where i live. We exchanged emails on how i was misled to believe this and that it was an ongoing issue when i had discussed my concerns about not getting my first appointment until almost 2 months after ive already started paying for my treatment... not only that but I'd be traveling an hour or more for my visit or I'd have to wait even longer. Then my appointment was moved even further out because doctors quit so the location was understaffed which is unfortunately not the clients fault or problem. These med spas have expressed a need for better staffing to accommodate the over abundance of new clients that these sales teams are signing up with the expectation of receiving their treatments right away. When i arrived to my first visit everything i had been told in my consultation where we determined how many cycles i needed and for what areas was not going to be what was being done. My service provider explained that contrary to what i was told i was not receiving my upper and lower abs and front and back flanks but rather only back flanks and lower abs. So i was already upset between waiting for bookings and being moved because of short staffing..now i wasn't even getting treatment on all the areas i had discussed before with the sales rep. If i knew what this whole experience was really going to be like i bbn would never have signed up. I am stuck paying for a service that i didn't even receive until long after i had already started paying for it and my appointments were difficult to come by .. i was misled and not even getting treatment on all the areas discussed... and upon leaving my second visit i was told different after care than when i left my first which confused me and then they let me leave all sore and tender with no wrapping . It was not a Med Spa experience. It felt like a corporatized money making gimmick. I hope after this second visit i see actual results because as of now i do not and i will expect compensation for such an exorbitant purchase.
Google
5.0/5
Jan 26, 2022
Google Ideal Image Newton
I really enjoyed my visit at the IdeaI Image in Newton. My estician was great! She knew exactly what she was talking about when it came to my Coolsculpting treatment and because of this, i continue to get great results each time i come here. I love Ideal image!
Google
5.0/5
Jan 17, 2022
Google Ideal Image Newton
Danielle was very thorough and informative. She did an outstanding service.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Newton
Victoria was amazing! It was my first visit and she made me feel very comfortable, she was extremely knowledgeable and caring. My only complaint would be that when I was originally set up with an appointment (they schedule one for you and you can call and change it) I was told it would be for all of my areas but was told when I got there it had only been booked for underarms..thank god because it’s “spicy”. Overall a great experience!
Google
1.0/5
Jan 13, 2022
Google Ideal Image Newton
Please don’t buy anything in advance. Somehow what you purchased would magically disappeared or when you reminded gem they would say oh now I can see it’s in another system. Also they now need a membership which is $250 so all the discount they advertised is pretty much false advertising. There are many quality medspa in the area which operates much more ethically, why come back?
Google
2.0/5
Jan 13, 2022
Google Ideal Image Newton
Very disappointed in service - the set up process over the phone along with the in office appointments are not consistent and the lack of communication and knowledge of products, service and recommendations is awful. Would not recommend Ideal Image and I did before.
Google
1.0/5
Jan 12, 2022
Google Ideal Image Newton
I am very disappointed in this place. I’ve been a loyal member but they don’t values members as much. This location has poor customer service.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Newton
The location is good and the service is exceptional. It is always good to be here.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Newton
The girl that did my botox seemed like she was in a hurry. I had questions and her answer to all of them was: “ I think so” I’ve never had 50 units of botox done in literally 5 minutes. Never going there again.. it’s sad because I’ve paid for a membership also.
Google
5.0/5
Dec 20, 2021
Google Ideal Image Newton
Wonderful customer service
Google
5.0/5
Dec 18, 2021
Google Ideal Image Newton
This place is awesome, the employees are kind and professional. The male provider that was attending me made me feel very comfortable as well.
Google
5.0/5
Dec 17, 2021
Google Ideal Image Newton
Was excellent
Google
4.0/5
Dec 14, 2021
Google Ideal Image Newton
The staff is very professional, courteous, friendly, and thorough. The location is very clean. My only complaint is that it is almost impossible to get an appointment!!!
Google
1.0/5
Dec 13, 2021
Google Ideal Image Newton
A bad experience from the get-go. Consult is ONLY available by Zoom, but I accepted because I knew I needed the services. We talked financials and I agree the onus was on me to do more research, but I accepted on that initial call and paid-in-full. The problem came after, no appointments available for 2.5 months, even after I just paid $3,600 in full for treatment. Now I'm more than 1-month post services, and not a call to check-up or to schedule a f/u visit or nothing. What I can say is; there prices are 40% higher than the average in the area, it's next to impossible to get in the door. And after you're actually seen, they don't even f/u to see how services went. Overall, end-to-end not a great experience. Shop around and call around before you schedule with them.
Google
5.0/5
Dec 13, 2021
Google Ideal Image Newton
Great experience with each of my nurses for laser hair removal treatments. All were very gentle and accommodating and made sure I was ok with pain tolerance each session.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Newton
I always have such a great experience with the staff here! One of their best locations.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Newton
Amazing very quick & professional
Google
1.0/5
Nov 30, 2021
Google Ideal Image Newton
I've been trying to figure out how long the Newton, MA office was closed during COVID. I've called multiple times, been routed to the call center each time because no one picks up, and been told each time that someone will email me. I haven't received a single email. I've been trying to get a contract extension for my laser hair removal contract. My office was closed for 6 months (trying to confirm with the calls) and I was given one "free" additional treatment. This is a ridiculous attempt to make up 6 months closed after I had a single treatment prior to closing.
Google
4.0/5
Nov 27, 2021
Google Ideal Image Newton
The Newton location for Ideal Image has reliable staffing and not to mention professional. I enjoyed the care I received there and would recommend it to anyone.
Google
1.0/5
Nov 24, 2021
Google Ideal Image Newton
Really horrible experience!! I have even requested a refund right after the session for the remaining session I had paid for. 1. After waiting 3 weeks (that was the earliest appointment I could get, apparently several Center were very busy) I get to the Spa and the practicer nurse told me I have an umbilical hernia and cannot get the stomach area treated until i get clearance from my Doctor. Should the consultant notice this before offering me this service? I wasted my time showing up for an appointment, so they did my flanks. 2. I asked Victoria several questions and alternative to get my stubborn stomach fat removed, maybe a different treatment, she keep saying she needs to open a case and let the big people to decide, I was suggesting her to maybe get the scooltone done that evening since I was there but she will not do any additional treatment that night, I am guessing because it was already 6:30pm and they wanted to close and go home, although my appointment was from 4:20pm to 8pm. Anyway, I will not recommend Ideal Image to anyone I will not make any of my friends wasted their time and effort to later feel disappointed.
Google
5.0/5
Nov 23, 2021
Google Ideal Image Newton
I had laser hair removal performed in some intimate areas as well as on my face. My technician has a way of keeping any awkwardness for me at bay with a pleasant mixture of casual conversation and professional courtesy. I would absolutely recommend the Newton location to anybody seeking hair removal.
Google
1.0/5
Nov 14, 2021
Google Ideal Image Newton
I am very disappointed. The last time I had Botox I used 28 units and it was good. I wanted a little more in my forehead this time. I purchased 45 units because there was a sale. The person doing the treatment suggested I use it all. Trusting her I did it. Over a week later I don't even had the results I had the last time. Terrible.
Google
1.0/5
Nov 8, 2021
Google Ideal Image Newton
My appointments were scheduled in correctly rescheduled I was never informed and I missed deadline because of their lack of coordination
Google
5.0/5
Nov 3, 2021
Google Ideal Image Newton
Great experience
Google
5.0/5
Oct 22, 2021
Google Ideal Image Newton
I got Botox and lip injections and my lips are the best they’ve ever looked! The trainer Erin was amazing!! Nicky who’s first time doing lips and I LOVE them! And Britt did my Botox and I’m very pleased!
Google
1.0/5
Oct 21, 2021
Google Ideal Image Newton
I wish I can give 0 star. I reviewed this place and gave them 4 star few months ago after my 3rd BBL treatment. This time I gave one star because I’ve just had the last treatment, and it’s totally waste of my time and money. I purchased a full treatment which has 5 sessions. The first two and the last one were done by this girl let’s call her N. After the fist two sessions, I’ve already had my doubts because the girl always perform the treatment so fast like she doesn’t care just want to finish her job. She always lift the laser gun so quickly that when the laser gun flash, it already left my skin. And because of this wrong performance I don’t see any improvements after the first two treatments. But this was my first medical spa experience so I thought it was supposed to be like that. Well the third session was done by a different person called Kat. She was amazing. She really listened to my concerns, and perform the treatment so carefully and throughly. I see obvious improvement after the treatment. She made me feel that I’m in good hand and she really took good care of me, that’s why I gave this place 4 star right after the third treatment. So I booked the remaining sessions with Kat. But today when I went back there for my last session, I was told that Kat left this store, and they ask me if I want to reschedule, since I don’t know anyone else better, so I thought I’ll just give it a try, but it turns out it was the first girl, N, who treated me for the 1st and 2nd sessions. So same thing happened. And I asked this girl why she lift the gun so quick, when it flashes it already left my skin, and that cannot make any effect on the skin. She insist that this is the way to do it, if she hold it longer it will burn my skin. But let me explain what’s happening here, it burn only because she performs it so quickly and won’t let the gun cool down itself-yes this gun has a cooling down function, it just need to wait for one or two seconds to let it happen. But she doesn’t wait. And during the treatment, I was burned not by the energy but by the heat of the gun!!! It is so disappointed and unpleasant! I got bad experience but no improvement. I was thinking having Botox injections at this place but now I’ll never come back! 5 sessions BBL cost more than 1 thousand! I’ve wasted three sessions with no improvements! I’m so upset! That’s unacceptable! I understand that some treatments just don’t work on some people, but having good results after treatment with Kat, I’m sure it’s just because this girl N doesn’t do it right! Ideal Image really should exam employees practice. Don’t let some employees ruin your reputation and other staffs reputation there.
Google
5.0/5
Oct 14, 2021
Google Ideal Image Newton
Brittany, Tammy, and Nikky were awesome! I came in for Botox and filler, which was my first time. They made me feel super comfortable and answered all my questions. My results turned out amazing, I will definitely be back!!
Google
5.0/5
Oct 11, 2021
Google Ideal Image Newton
Very good. And my treatment is going amazing.
Google
5.0/5
Oct 5, 2021
Google Ideal Image Newton
Had a great experience with Nick. He is caring and make you feel welcome. Strongly recommend him.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Newton
Avoid Kamey at all cost! She’s unprofessional and does a half job… My experience with Alyssa was the opposite. She is extremely nice and most of all very professional. She did not miss any spots and I appreciated her being very gentle since laser hair removal can be extremely painful. So far Kat and Alyssa are the only ones I will book with. I’ve had sessions with someone else before and my experience was awful so it’s nice knowing that I can come to Needham and know the workers will do a great job. Thanks again! 🙂
Google
4.0/5
Sep 20, 2021
Google Ideal Image Newton
The staff was very professional. They were ready when I check-in and the room was very clean
Google
2.0/5
Sep 19, 2021
Google Ideal Image Newton
The person who I spoke to was fine. She did not seem warm but she gave me the information I needed and answered all my questions. I did not enjoy however feeling like I offending her when I said I wasn’t going to be signing up right away. It’s a big investment and it should be understood that a person needs to look at their finances especially since ideal image makes it impossible to find out rates prior to this conversation. In the end I cannot afford ideal image so I will not be going with their services. While they say they are the only ones out there offering laser hair removal that is permanent… I looked up the laser machine they use and it’s used at several laser salons near me that are not charging nearly as much.
Google
5.0/5
Sep 11, 2021
Google Ideal Image Newton
I had a male provider for an intimate area and was at first a little hesitant, but I felt super comfortable and had really great conversation! I really want to reassure any female who may be a little reluctant that it was such a nothingburger and totally fine!! I have been going to ideal image for a few years now. I think their prices are definitely high, but I've always really enjoyed my providers. Always laughing as I leave with a smile on my face. Thanks ideal image!!
Google
5.0/5
Sep 9, 2021
Google Ideal Image Newton
So far so good
Google
5.0/5
Sep 1, 2021
Google Ideal Image Newton
Wonderful experience with Kemey! Highly recommend this location.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Newton
Great experience overall. No pressure! I felt I was well informed of my options with regards to pricing and payment.
Google
5.0/5
Aug 19, 2021
Google Ideal Image Newton
Very professional , almost no pain and I love The way it looks even before the swelling goes down. Kemey Was amazing knowledgeable gentle I love the results already this is a fantastic place I look forward to my upcoming sessions for cool sculpting and BBL❤️
Google
5.0/5
Aug 17, 2021
Google Ideal Image Newton
Nicky was very nice and professional.
Google
1.0/5
Aug 12, 2021
Google Ideal Image Newton
Stay away from this spa. I was quoted one totally different cool sculpting plan by sales team and another by the NP. They rip you off and suggest buying more and more cycles with no results
Google
5.0/5
Jul 30, 2021
Google Ideal Image Newton
Great
Google
4.0/5
Jul 28, 2021
Google Ideal Image Newton
Grace is awesome, she explained everything throughout the process! I had a very pleasant experience.
Google
5.0/5
Jul 26, 2021
Google Ideal Image Newton
Heather was great for my Coolsculpting!
Google
3.0/5
Jul 16, 2021
Google Ideal Image Newton
Google
5.0/5
Jun 26, 2021
Google Ideal Image Newton
I’ve been coming to this location for over a year. They are great! Front desk always super friendly and with gorgeous smile. Heather took care of me today and her service went above and beyond. No pain at all, super nice, cold aloe and cream at the end 🤩 . Thank you guys for your great service. Happy to be a customer of Ideal Image Newton.
Google
2.0/5
Jun 15, 2021
Google Ideal Image Newton
I had a consultation that I thought went well but didn't get any follow up after. I reached out via email, have been unable to get through over the phone, and no response. Poor communication!
Google
3.0/5
May 26, 2021
Google Ideal Image Newton
Expensive but service is bad. The practitioner did not apply any numbing before doing bikini laser for me so it was painful.
Google
5.0/5
May 14, 2021
Google Ideal Image Newton
Friendly and fast
Google
4.0/5
May 10, 2021
Google Ideal Image Newton
Very professional but take on TOO MANY CLIENTS. It’s absurd to not have any open appointments for weeks on end. And no flexibility to change appointments. Many of clients are on treatment plans and having your business booked solid is so frustrating. For example, I paid for laser hair removal done, and the price was unlimited within a duration of 16 months. So of course I want to make the most of my 16 months and schedule every 8 weeks, recommenced for laser. But my normal location didn’t have an appointment until 10 weeks after. When I bought the package for a certain duration of time, to not be able to make appointments when I next need it is aBsURD. It really does affect the service, because now I’ll see results slower and maybe even less well. This frustrates me so much and should be addressed. Beyond that, I am happy with the actual laser. Very professional.
Google
4.0/5
May 10, 2021
Google Ideal Image Newton
Update: The bruise is much better as of 5/11/2021. I just had filler on my face yesterday 5/4/2021. But I have two significant bruise on my face now. I am very worried about those bruise. My face is ruined.
Google
5.0/5
May 4, 2021
Google Ideal Image Newton
Very pleased so happy I choose Ideal image to take care of my beauty needs in a professional way 👍👍👍
Google
1.0/5
May 3, 2021
Google Ideal Image Newton
I did opt for finance (02/08/21) because the seller offers me that in that way I can get a date on the following 3 weeks, I got the bill 2 weeks after and now (05/03/21) still waiting for my name be on they're system, I did not receive the treatment even a date for that. when I ask for cancelation they said no is on their politics. so at this point I have a collection company behind me and no treatment at all. REALLY DISAPPOINTED AND PLEASE DO NOT GET ANY SERVICES FROM THIS COMPANY, is many people who just lost their money and never been treated. I just tired of send emails and try to explain to the finance company about the situation and no body do nothing.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Newton
Amazing front desk help and my technician was very professional, informative, and made me feel very comfortable! My first time getting laser and the experience exceeded my expectations!
Google
1.0/5
Apr 21, 2021
Google Ideal Image Newton
My coolsculpting results were poor to nothing shortly after they were performed. Images confirmed it. Management of this office never did anything about it. Even after their headquarters put a pressure on them to compensate in some ways for the poor service, the office management lied about offering a repeat of treatment or something small as a botox and never got in touch with me to do anything about it. I have emails as proof. So I spent $$$$$$ for nothing and what a disappointment to trust these scammers. This office shouldn’t be in business. Their management is the problem. HORRIBLE CUSTOMER SERVICE!!!!
Google
5.0/5
Apr 19, 2021
Google Ideal Image Newton
Awesome experience , staff very friendly
Google
5.0/5
Apr 16, 2021
Google Ideal Image Newton
My tech was courteous, professional and informative with her responses to my questions. Great overall service experience!
Google
1.0/5
Apr 13, 2021
Google Ideal Image Newton
HORRIBLE customer service!!! I bought fillers 2 months ago and paid for it before they told me that their only availability would be in May, which was 3 months later. I told them i needed the fillers for an event in April, they assured me that they would find me an appointment before the event. My event is this sunday but they of course did nothing!!! Every time i call and ask for a sooner appointment or a refund they say they will open a case and someone from corporate will get back to me. No one is calling me back or trying to solve anything. HORRIBLE SERVICE, would give them 0 starts if i could. DO NOT GET ANY SERVICES WITH THEM!!!
Google
5.0/5
Apr 13, 2021
Google Ideal Image Newton
Excellent service, and the person who attended me too cordial and his service was excellent.
Google
5.0/5
Mar 26, 2021
Google Ideal Image Newton
Welcoming and friendly reception, I had my treatment with Kat, she was awesome, answered all my questions was open and honest. I appreciated both young ladies help
Google
4.0/5
Mar 21, 2021
Google Ideal Image Newton
Just had my 3rd session of BBL treatment. Kat was amazing. She performed the treatment throughly and carefully. Everyone will ask you how you feel and what's your concern, but Kat really listen. Compared to the previous staff who performed my first and second session, Kat did an amazing job. Four star was becasue the first and second session were not satifactory compared to this thrid one, I think I might need to talk to their manager at Ideal Image about that, maybe I should have a free sesion as the first two seems wasted my time and money because of that staff. And Amy at front desk is super nice, the space are clean and bright. I like everything there except for the staff who did my first and second session.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Newton
always on time, clean, and professional. staff are very informative and explain everything.
Google
5.0/5
Mar 15, 2021
Google Ideal Image Newton
Kemey is simply fantastic. She puts you at ease no matter what treatment she is performing. Her knowledge reminds you that you are in great hands. I HIGHLY recommend ideal image Newton because all the nurses and staff are exceptional.