North Andover

123 Turnpike Street
North Andover, Massachusetts 01845
978-289-4158

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Welcome to Ideal Image – North Andover! We only employee the most qualified Registered Nurses and Nurse Practitioners to help you achieve your beauty standards.
  • Join us as we take you on your personalized journey to becoming hair free, smoothing out your wrinkles, filling in those laugh lines or getting rid of stubborn fat! In our North Andover location, we currently offer treatments and services such as Laser Hair Removal, Wrinkle Relaxers (Botox), Fillers (Juvederm/Voluma/Restalyne), Ultherapy, CoolSculpting, IPL Photofacials.
  • We can’t wait to meet you!
4.4/5
4.4 /5
281 Reviews

Google
5.0/5
Oct 31, 2022
Google Ideal Image North Andover
Cara was extremely pleasant and professional
Google
5.0/5
Oct 29, 2022
Google Ideal Image North Andover
Had Botox. Great experience.
Google
5.0/5
Oct 29, 2022
Google Ideal Image North Andover
The only place that has help with my facial hair since I have PCOS. The girls are amazing and very friendly.
Google
5.0/5
Oct 28, 2022
Google Ideal Image North Andover
Best results ever! From 1st treatment for facial hair removal.
Google
5.0/5
Oct 27, 2022
Google Ideal Image North Andover
It was great!
Google
5.0/5
Oct 26, 2022
Google Ideal Image North Andover
Great!
Google
5.0/5
Oct 22, 2022
Google Ideal Image North Andover
The lady i spoke with was very informative and answered ALL my questions. She was not rude and was very patient with me and made me feel comfortable speaking with her. I have encountered other locations trying to get information and help with my needs and was rudely told to lose more weight and call them back. With Ideal Image I was treated with respect and understanding and that meant EVERYTHING to me. I will definitely recommend this company to everyone I know. Thank you for being HUMAN.
Google
5.0/5
Oct 21, 2022
Google Ideal Image North Andover
Friendly and professional!
Google
5.0/5
Oct 21, 2022
Google Ideal Image North Andover
Quick, easy, super convenient! Love it!!!
Google
5.0/5
Oct 18, 2022
Google Ideal Image North Andover
Excellent Technician! Best results I got for full legs and underarms! Looking forward full face and full arms,hands
Google
5.0/5
Oct 17, 2022
Google Ideal Image North Andover
Great service.
Google
5.0/5
Oct 17, 2022
Google Ideal Image North Andover
Great service.
Google
5.0/5
Oct 15, 2022
Google Ideal Image North Andover
Super nice staff! Easy in and out appointments
Google
5.0/5
Oct 15, 2022
Google Ideal Image North Andover
Quiet and friendly
Google
5.0/5
Oct 13, 2022
Google Ideal Image North Andover
Had an awesome session today, like always! I always leave with a smile, you guys have a great team!!
Google
5.0/5
Oct 13, 2022
Google Ideal Image North Andover
Amazing! They’re professional and considerate. Love coming here!
Google
5.0/5
Oct 13, 2022
Google Ideal Image North Andover
My experience has been great with ideal image. The North Andover office is the best location and the staff is polite and helpful. Christiana is my preferred person, she works fast and is very thorough! I’ve gotten laser hair removal in my mid section and bikini area and I could not be happier with the results!
Google
5.0/5
Oct 12, 2022
Google Ideal Image North Andover
Facility is clean, warm and welcoming! Taylor is extremely knowledgeable and her technique is phenomenal! I highly recommend this location!
Google
5.0/5
Oct 11, 2022
Google Ideal Image North Andover
Fantastic client service from the time I walked in and was greeted by Joanne, then treated by Amanda. I have had Taylor as well. They are all professional and courteous taking their time to explain everything to me. I was made to feel cared for and they shared all their knowledge for me to understand Very professional, courteous and knowledgeable!
Google
5.0/5
Oct 11, 2022
Google Ideal Image North Andover
I've had a great experience getting laser hair removal on my neck done here. No more ingrown hairs after shaving now!
Google
5.0/5
Oct 11, 2022
Google Ideal Image North Andover
Great experience! My providers are always very personable and professional. I am unsure if the older receptionist still works there (i hope not) because she is rude, condescending, and randomly went on a anti vaccine rant with me without even knowing if I agree or not. Other than that, the services and providers are great and I am super happy with my laser hair removal
Google
5.0/5
Oct 10, 2022
Google Ideal Image North Andover
Great value quick and easy appointments.
Google
5.0/5
Oct 8, 2022
Google Ideal Image North Andover
Love this location! I’ve been to a few others because of the simple fact that my home location had trouble keeping people. But ever since I tried the North Andover location they’ve never canceled on me, and always treat me well! Definitely recommend coming to this location for your services.
Google
5.0/5
Oct 8, 2022
Google Ideal Image North Andover
I am very satisfied with the outcome of my hair removal so far! The Andover location is really nice and the staff is friendly and helpful. The hair removal techs always make sure you feel comfortable while in the process.
Google
5.0/5
Oct 8, 2022
Google Ideal Image North Andover
I love this place, very professional, and clean. Very friendly. Definitely recommend this place.
Google
5.0/5
Oct 6, 2022
Google Ideal Image North Andover
Great service. Friendly, knowledgeable staff
Google
5.0/5
Oct 6, 2022
Google Ideal Image North Andover
The girls here are so sweet and they are really good at what they do. I definitely recommend this place.
Google
5.0/5
Oct 5, 2022
Google Ideal Image North Andover
Very satisfied with the Andover team. Very professional people in their work. My last section was with Christiana and I loved her work. 10/10
Google
5.0/5
Oct 4, 2022
Google Ideal Image North Andover
Christina was wonderful and caring and thorough and knowledgeable and the front desk service by Joanne was attentive too!
Google
5.0/5
Oct 4, 2022
Google Ideal Image North Andover
Friendly staff and clean facility! Definitely recommend
Google
5.0/5
Sep 30, 2022
Google Ideal Image North Andover
It was very pleasant and my nurse was wonderful
Google
4.0/5
Sep 26, 2022
Google Ideal Image North Andover
They are so kind and professional, it is my first time that I’ll have a laser treatment, for the moment everything is fine
Google
5.0/5
Sep 17, 2022
Google Ideal Image North Andover
Cara was just wonderful. She listened to my needs and ensured I was comfortable. Thanks for your help!
Google
1.0/5
Aug 30, 2022
Google Ideal Image North Andover
Never again. So overpriced...also scheduling is, and has always been, a nightmare. There was a time during my "contract" that there weren't even appointments available by the 8 week out mark, and I had to go longer between treatments. I cancelled/tried to reschedule ONE appointment, and cannot make it up because my contract is up in September? Are you kidding me?
Google
5.0/5
Aug 25, 2022
Google Ideal Image North Andover
I believe it was the best ever my first time experience would love to do it again and really become skinny like i use to be
Google
5.0/5
Aug 17, 2022
Google Ideal Image North Andover
It was great. Nurse was awesome n informative.
Google
5.0/5
Aug 11, 2022
Google Ideal Image North Andover
My name is Gianna and I went to the Andover location and I believe her name was Taylor, she was very kind, she made sure all my questions were answered and it being my first time she stayed in the room to make sure I was okay and comfortable. Great service!
Google
1.0/5
Aug 4, 2022
Google Ideal Image North Andover
Rude desk staff
Google
5.0/5
Aug 4, 2022
Google Ideal Image North Andover
I loved it very professional there and felt comfortable!
Google
5.0/5
Aug 4, 2022
Google Ideal Image North Andover
Just had my Juvederm 💋 done today with Taylor. She is new to this location and did a great job, I'm really happy with her work!! 👍🏼👍🏼🤗
Google
5.0/5
Jul 25, 2022
Google Ideal Image North Andover
Good experience like always; each appointment has been very good.
Google
1.0/5
Jul 24, 2022
Google Ideal Image North Andover
This is my second complaint about the old receptionist. Condescending tone when I asked questions on appointments. Even if I was confused about something simple, no way does she have the right to speak to a client in a rude manner. She did the same thing to me on the phone in the past. I get absolutely disgusted when someone speaks in the tone she does. Be better!! Comments about her from other reviews I have read: “I’m not happy. Receptionist was not friendly and seemed to be bothered by my presence and took forever responding to my questions. She was miserable.“
Google
5.0/5
Jul 18, 2022
Google Ideal Image North Andover
Very good
Google
5.0/5
Jul 15, 2022
Google Ideal Image North Andover
Staff was very friendly and answered all my questions. Would definitely recommend!
Google
1.0/5
Jul 15, 2022
Google Ideal Image North Andover
I have been a customer since 2017 and used to recommend Ideal Image but won’t ever again. They always have staffing issues so they cancel your appointments at the last minute then you have to wait months to be able to get an appointment(all Locations). This causes us, the customers to lose out on sessions since the contract is only for a certain amount of time. I am seeing a lot of reviews with the same issues, I wonder if they are using this as an excuse to not fulfill their part of the contract. I will be using a different medspa for my future needs.
Google
1.0/5
Jul 7, 2022
Google Ideal Image North Andover
I have been a client since 2015. I paid $1800 at that time for 16 months of treatment on my chin and neck. I was told that after this time, I'd be a lifetime member and I could come in as-needed for a much reduced price. This was at the Burlington location. I went in for a couple of treatments in 2018 and 2019, and had no issues. However, I then became pregnant, the pandemic happened, and I had a long delay before I could return. I re-located to the North Andover location because it is closer to where I live. This location refuses to treat my whole chin. They say the guidelines have changed, and even though I have paid in excess of $2400, they refuse to move the couple of mm on either side of my chin to take very obvious dark, coarse hairs. I asked if I could add this area on (even though imho it's still the chin--they say jawline), and it would cost me an additional $1800 because I HAVE TO START THE PROCESS ALL OVER AGAIN. This, for like 20 hairs on the sides of my chin. It's a disgrace, and I won't be going back. Beware, they get you with the "lifetime guarantee," and then all of a sudden the parameters change.
Google
5.0/5
Jul 5, 2022
Google Ideal Image North Andover
Great, friendly and professional technician.
Google
1.0/5
Jun 29, 2022
Google Ideal Image North Andover
I paid for a service and the location nearby me all three locations don’t have any availability until 3-4 months (September-October). None of the staff members offered any alternatives. If the service was not available near me a package should have not been offered or I should have been told from the beginning before making any payments. I am still waiting to hear back on a refund
Google
4.0/5
May 26, 2022
Google Ideal Image North Andover
👍🏻🤗
Google
5.0/5
May 25, 2022
Google Ideal Image North Andover
Christiana & Michelle in your North Andover Branch provided me with a great experience from when I walked in until I left. Thank you! This is why I am coming back for another service!
Google
1.0/5
May 11, 2022
Google Ideal Image North Andover
Not so much this location, but ideal image as a whole. Christine spent time on the phone having me sign up, never told me this was not non-cancable. And i tried to cancel less than 24 hours after i spoke to her, and they will not allow a refund. They can’t schedule an appt for me, but they also will not allow a refund. I would highly suggest not using this company
Google
1.0/5
May 9, 2022
Google Ideal Image North Andover
Disappointed, frustration, poor outcome.
Google
4.0/5
May 2, 2022
Google Ideal Image North Andover
I've been to a different Ideal Image location, and at Andover even tho is far I had a better service for the first time with David. He made my experience feel less painful and comfortable. Thanks David 👍🏼
Google
1.0/5
Apr 30, 2022
Google Ideal Image North Andover
UPDATE: On 4/17 I was called by an Ideal image rep who just told me she would have her manager give me a call Monday (the following day) to help resolve this issue. It is now 4/30 I have not received a call and had to drive 1.5 hours to their Braintree location where the woman burned me. I am so disappointed with this company with the way I have been treated but now I have an open wound to add to all of this. So I now know why there are so many complaints taken out with the BBB. I am thinking I unfortunately might have to do the same. I need someone to reach out to me as soon as possible. All of my appointments were deleted with no explanation - I booked way ahead to deal with how booked these locations get. After waiting 40 minutes on hold I spoke to a woman who said there was a technical issue and that she will fix it and get me rescheduled. I was scheduled to have an appointment today and the likelihood of being seen soon is very unlikely due to all locations being so booked. I was told that she would call the location and try to "squeeze me in" but never received a call back. This is not the first time this has happened where my appointment was just deleted with no notice or explanation. I have only had 4 treatment in the past 8 months and honestly do not think I will ever be able to see results because my appointments keep getting deleted. This is super disappointing and at this point I have to wonder if I just need a refund for the unused services because this just does not seem to be getting better. I just again called to try and figure out what was going on and was hung up on after waiting an additional 30 minutes on hold.
Google
1.0/5
Apr 29, 2022
Google Ideal Image North Andover
The service I received on 4/28/2022 was great, as was the tech. However, I am very disturbed by the fact that I am unable to book further services now and take advantage of my yearly membership. There are no available appointments until after July! I asked if my membership would be extended due to the fact you are unable to provide services, and was told that my membership could not be extended. This is unfair and deceptive.
Google
5.0/5
Apr 23, 2022
Google Ideal Image North Andover
Amanda Pierce was wonderful! Very efficient and thorough!
Google
5.0/5
Apr 15, 2022
Google Ideal Image North Andover
I’ve been coming here for a while now and honestly every visit the personal gets better and better! Today Michelle assisted in singing to me while I got my laser treatment. They both deserve a gold star for treatment, patient service and just making me smile! Thanks guys!!!
Google
5.0/5
Apr 14, 2022
Google Ideal Image North Andover
David was so personal, knowledgeable and had an amazing personality to go with it! Would highly recommend going to David!!
Google
1.0/5
Apr 9, 2022
Google Ideal Image North Andover
Horrible , I've been hung up on 15 times been on the phone all day, and don't even have my 1st appointment.. To comment /reply below At this time this has not been resolved!!!
Google
5.0/5
Apr 7, 2022
Google Ideal Image North Andover
Today’s visit was great. Christine was very helpful. She was able to answer all my questions, provided helpful tips, and gave me advise and recommendation on treatments I should look into. The front desk receptionist was very accommodating. I didn’t get a appointment as soon as I wanted, but she explained the process, gave me other options, and told me what to do to get a sooner appointment ( call on such week and check in, etc.) There was also a gentleman there who acknowledged that it was my birthday this coming Sunday and offered a song and a dance which was nice and sweet. The whole visit made me feel comfortable and at ease. I almost forgot I was going in for some painful laser hair treatment hahaha
Google
5.0/5
Apr 4, 2022
Google Ideal Image North Andover
I had an amazing experience kristiana was so nice and made sure I was comfortable during my entire procedure!
Google
5.0/5
Mar 30, 2022
Google Ideal Image North Andover
David did an amazing job! He made it so it wasn’t so painful! I felt super comfortable, 10/10
Google
5.0/5
Mar 30, 2022
Google Ideal Image North Andover
Amazing and professional staff - especially David at the Andover location. They take the time to explain the process and are thoughtful, thorough, kind and efficient. Highly recommend!
Google
5.0/5
Mar 28, 2022
Google Ideal Image North Andover
David was the NP today and was great! He was friendly and informative.
Google
2.0/5
Mar 26, 2022
Google Ideal Image North Andover
I just cant wait to finish my treatment with this place. They have the worst customer service skills. The nurses are great and make your experience pleasant but everything else is just terrible. 4/26/22 Once again the poor communication in this office is horrendous . I came for an appointment that need a signed document and a card on file but yet none of this was done before the appointment because it’s considered a touch up. Which I had no idea it was a touch up appointment. Walking out I had to make a payment. I wasn’t made aware of this before the appointment or at check in.The girl had a horrible attitude. It’s difficult to reach office manager or staff on the phone. The only good thing about this place are the nurses.
Google
1.0/5
Mar 21, 2022
Google Ideal Image North Andover
I have been a client of this buisness for approximately 5 years. Things were good until a few months before covid. I drove to a specific location to see a specific technician. After waiting an hour I was told I would be seeing someone else. I made another appointment with the same technician the north Andover location. When I arrived for my appt I was told I would be seeing someone else. When I said I had requested a specific technician I was then told, "we can't guarantee you will get an appt with who you requested ". When covid came they called me to offer discounts for pre bought services. I purchased a significant ammount of product from them. It was nothing but a hassle when it came time to use the products I had pre paid for. The final issue for me was when they told me I wouldn't be able to use 38 untits of botox that I had already paid for because my contract had expired. I have pre bought botox many times and was able to use it over the course of a year or more. After many unreturned phone calls it was finally "resolved". I made an appt for a month later and was going to use my pre paid 38 units of botox. The day before the appt they call me to tell me they won't be able to do my service because I owe them 400 more dollars for my "expired contract" that I had to fight them from making me forefit $380 worth of pre paid botox. This company is totally unorganized and has extremely poor customer service. They are unreliable and border on theft.
Google
4.0/5
Mar 17, 2022
Google Ideal Image North Andover
Amanda who does my services is amazing! I won’t go to anyone or anywhere but her! On the other hand, trying to book an appointment is a nightmare even more so with this new email method. Just want to be able to call and book like I would any other normal place.. I love Amanda’s work but your booking process is such a headache it makes me consider going else where. Amanda would get 10 stars.. the booking process would get -stars
Google
5.0/5
Mar 17, 2022
Google Ideal Image North Andover
David was very professional and friendly. Thank you for your kindness.
Google
5.0/5
Mar 17, 2022
Google Ideal Image North Andover
Overall I had a great experience at this location, my treatment was done right and the staff was helpful and friendly. I will go back only if Amanda will do my treatment again. Because after a very bad experience in the Newton location I was very sceptical to go back to Ideal Image again.
Google
5.0/5
Mar 17, 2022
Google Ideal Image North Andover
This location has come a long way and has had some amazing staff- too bad they don’t stay! Had a session with David from south shore today- he was amazing, exactly what this location needs to make it all great again. Thank you David for loving what your do and for your awesome bed side manner!
Google
5.0/5
Mar 17, 2022
Google Ideal Image North Andover
David was excellent!! He was professional and did a great job.
Google
5.0/5
Mar 14, 2022
Google Ideal Image North Andover
I love the site, very clean and not to overwhelm feeling. The staff is superb and treat me like a normal human being who only wants to feel good about herself. They were supportive and even hold my hands when I was nervous during my treatment. I give them 💯 🌟 . 🌻🌻 Thanks so much, my appointment went better than what I expected. I seem results already. 🌺🌺
Google
5.0/5
Mar 9, 2022
Google Ideal Image North Andover
I love this location! Everyone is so friendly and knowledgeable always willing to answer all my questions! Just met David for the first time and he was such a delight! Made my experience even better! I’d recommend this location to anyone!
Google
5.0/5
Mar 3, 2022
Google Ideal Image North Andover
It was amazing!!!! I can’t wait for my next treatment : )
Google
5.0/5
Mar 2, 2022
Google Ideal Image North Andover
David was fantastic, so polite and professional. My laser treatment was easy breezy. Started on time and was curtoues and thorough♥️
Google
5.0/5
Mar 2, 2022
Google Ideal Image North Andover
Was excellent
Google
1.0/5
Feb 28, 2022
Google Ideal Image North Andover
I had a very poor experience last time I visited for laser treatment. I’ve had treatment for 2 years now and went for a touch up, the lady missed spots and didn’t want to work on me for more than 5 minutes. I barely felt the laser and hair grew the following week. Not happy at all
Google
5.0/5
Feb 23, 2022
Google Ideal Image North Andover
David made my experience great. I was very nervous he made sure I understood what was happening. Will love to see him again
Google
5.0/5
Feb 19, 2022
Google Ideal Image North Andover
Wonderful service!
Google
2.0/5
Feb 7, 2022
Google Ideal Image North Andover
I had my first treatment, wasn’t happy. I got my touch up within 2 weeks and still wasn’t happy w the results.
Google
3.0/5
Feb 7, 2022
Google Ideal Image North Andover
My laser hair removal results were amazing and all the nurses/techs I had were also great. The front desk/receptionist however were always rude and hostle in person and on the phone. They had to cancel my appointments multiple times on same day ( everytime I was already there) then they gave me an attitude to reschedule even though it was their mistake. If it wasn't for my great hair removal results, I would never go back and would not recommend this location.
Google
5.0/5
Feb 3, 2022
Google Ideal Image North Andover
Everyone was professional and friendly, procedure was quick and relatively painless, clean & well maintainted office.
Google
1.0/5
Jan 29, 2022
Google Ideal Image North Andover
I drove 1.5 hrs to get to the North Andover location and staff cancelled my appointment because I was 17 minutes late, although the clinician had called me a few minutes before telling me that they would still do what they could for services with the remaining time I had left in my appointment. To add insult to injury, when I was pleading to the front desk staff to take me in for even limited services, I noticed there were no other clients in the waiting room and as I spent the next 30 minutes in the parking lot trying to contact a customer service representative I noticed no other clients walking in either. I’ve never been turned away by any other business especially a medical care facility. During these difficult times, it would be nice to extend some flexibility to your clients. If I had known how challenging it would be get schedule appts and find suitable locations to visit, I would never have done business with Ideal Image. I will never visit the North Andover location again and would never continue business with Ideal Image nor recommend them.
Google
5.0/5
Jan 22, 2022
Google Ideal Image North Andover
I've been to a few Ideal Image locations, and this one in Andover is by far the best! It could be because I've been working with Erin, who has made the whole process much easier to go through. She's extremely kind, patient, and listens to the specific body goals that I'm looking for (other Ideal Image location technicians made the process feel rushed and thus more painful). Erin made me feel like she really cared about the quality of my experience by helping me understand how to get the best sustainable results. She's awesome!!!
Google
5.0/5
Jan 12, 2022
Google Ideal Image North Andover
Iam completely blown away, Sherri was amazing I was very comfortable usually in theses situations I'm not. I think I smiled the whole time. I can't WAIT TO GO IN PERSON. SO FAR HIGHLY RECOMMEND. PRICES UNBELIEVABLE EVERYONE SHOULD JUST START COMING HERE NOT KIDDING.....
Google
4.0/5
Jan 12, 2022
Google Ideal Image North Andover
I was very please, i will recommend it to my friends very friendly people and help me with everything I need it to know
Google
1.0/5
Jan 7, 2022
Google Ideal Image North Andover
The workers in front desk they very helpful and the Botox people too but corp in however have to made decision is totally unprofessional I’m my self and very angry about I’m been trying the they can respond and send my my money balance back I do not want to deal any more with the corp if they don’t respond I will take care of
Google
5.0/5
Jan 1, 2022
Google Ideal Image North Andover
Went in for my first session of laser hair removal. Had my appointment with Christiana and she was great. Made me feel comfortable , explained everything in detail and was very professional . Calmed my nerves right away, looking forward to my next sessions .
Google
5.0/5
Dec 28, 2021
Google Ideal Image North Andover
Excellent professional service with good results
Google
5.0/5
Dec 27, 2021
Google Ideal Image North Andover
The nurse made me feel very comfortable and explained the process along the way.
Google
5.0/5
Dec 22, 2021
Google Ideal Image North Andover
I was brought up with the technitian without delays. She was professional and friendly. I had few questions at the front desk after my treatment regarding other services and pricing and Michelle was very informative and accomodating. Very good experience
Google
1.0/5
Dec 20, 2021
Google Ideal Image North Andover
Terrible!! Pushy sales pitch. Aggressive and rude. I will never go here
Google
3.0/5
Dec 20, 2021
Google Ideal Image North Andover
I was in pain when I had the cool tone/sculpting free trial last time I was there when it was high pressure. I recommend that the nurse stay in the room until she knows that the patient is comfortable with the pain level when it goes into the high pressure zone. Thank you.
Google
5.0/5
Dec 17, 2021
Google Ideal Image North Andover
Christiana was the best! Her attention to detail and empathy made my visit today one of the best ones I have had so far.
Google
5.0/5
Dec 15, 2021
Google Ideal Image North Andover
very pleasant experience
Google
5.0/5
Dec 14, 2021
Google Ideal Image North Andover
Christina was great! She was so friendly and so personable. I immediately felt comfortable with her.
Google
1.0/5
Dec 7, 2021
Google Ideal Image North Andover
When i did the section it was too much money at the end and i still ended up with hair and then she told me “you aren’t going to have hair anymore” but i ended up still having hair.
Google
5.0/5
Dec 7, 2021
Google Ideal Image North Andover
My practitioner was AWESOME. She was very informative and made me feel very welcomed. She was gentle and knew her field well.
Google
5.0/5
Nov 18, 2021
Google Ideal Image North Andover
The service is great and fast.
Google
1.0/5
Nov 13, 2021
Google Ideal Image North Andover
I’m not happy. Receptionist was not friendly and seemed to be bothered by my presence and took forever responding to my questions. She was miserable. The technician seem knowledgeable and pleasant at first but made a few insulting comments pertaining to how she looked better than I did And how the services would not be good for me because of my skin type and color. I feel as I have wasted my money with a membership that I will never be able to use. Also I was told that the $250 for the membership would go into a credited account that I could use in the future after my card was charged I then find out that it’s only if I spend $1000 at one time. Going to be hard to do if there’s no services there that I can get for my skin type.