North Andover

123 Turnpike Street
North Andover, Massachusetts 01845
978-289-4158

Current Promotions

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Welcome to Ideal Image – North Andover! We only employee the most qualified Registered Nurses and Nurse Practitioners to help you achieve your beauty standards.
  • Join us as we take you on your personalized journey to becoming hair free, smoothing out your wrinkles, filling in those laugh lines or getting rid of stubborn fat! In our North Andover location, we currently offer treatments and services such as Laser Hair Removal, Wrinkle Relaxers (Botox/Dysport), Fillers (Juvederm/Voluma/Restalyne), Ultherapy, CoolSculpting, BroadBandLight (BBL).
  • We can’t wait to meet you!
4.5/5
4.5 /5
167 Reviews

Google
5.0/5
Sep 15, 2021
Google Ideal Image North Andover
10/10 great experience 👍🏼
Google
5.0/5
Sep 13, 2021
Google Ideal Image North Andover
Amanda M. was very knowledgeable and sweet. She helped me to understand exactly what I wanted and helped me go about getting it. She was friendly and caring when I showed some embarrassment. She was excellent can’t wait for my services this week!
Google
5.0/5
Sep 8, 2021
Google Ideal Image North Andover
It was the best customer service I've experienced. Logyn did an excellent job.
Google
5.0/5
Sep 8, 2021
Google Ideal Image North Andover
Erin at the North Andover location is wonderful and informative!
Google
4.0/5
Sep 3, 2021
Google Ideal Image North Andover
I was very please, i will recommend it to my friends very friendly people and help me with everything I need it to know
Google
2.0/5
Sep 2, 2021
Google Ideal Image North Andover
If you’re late they won’t give you a chance and you have to wait about four months to be rescheduled
Google
5.0/5
Sep 2, 2021
Google Ideal Image North Andover
Excellent customer service and results
Google
5.0/5
Sep 1, 2021
Google Ideal Image North Andover
My technician is the best and so kind and sweet
Google
5.0/5
Aug 30, 2021
Google Ideal Image North Andover
The facility was extremely clean and check-in was a breeze. They took me right back for my treatment. Meghan was professional, had a great personality, and took care of me! I inquired about additional services including cool-tone, which Melissa was very knowledgeable about and answered all of my questions. Prior to leaving, my next session was easily scheduled and Michelle gave me quotes on possible cool-tone options! Highly recommend this facility and the staff, they're great!
Google
3.0/5
Aug 24, 2021
Google Ideal Image North Andover
I walked into my appt to be told that it was auto cancelled. I never got a cancellation email, nor did I call to cancel, so that was very confusing. The front desk seemed very put off as if it were my negligence, which isn’t the best way to win over a new client. My laser provider was nice, thoughtful, got a full health history and told me everything that she was doing, which was appreciated. But she also chastised me for the appt mix up, which again, wasn’t my fault. The only thing I opted out of was text messages. Had I known opting out of texts would cancel my whole account, I wouldn’t have selected that. I just get enough texts, and wanted my contact kept to email only. Apparently, at Ideal Image, that isn’t an option 🤷🏻‍♀️
Google
5.0/5
Aug 20, 2021
Google Ideal Image North Andover
Megan was amazing. For my first visit I felt comfortable and well taken care of. Thank you!
Google
5.0/5
Aug 20, 2021
Google Ideal Image North Andover
I have been coming to the North Andover location for a little over a year now. I absolutely love this office! Everyone is always so polite and accommodating! I really feel special when I am there! My appointments are always quick and easy! If you are looking for a clinic to take care of all your beauty needs check them out!!
Google
1.0/5
Aug 19, 2021
Google Ideal Image North Andover
Normally i am treated very well and love going in for my laser treatments. Lately, no one picks up the calls and when the call finally went through, I get an attitude from the front desk woman. I have been coming for almost 2 years now. The front desk girl in the earlier times I was coming was always sweet snd polite. The lady at the front desk now acts like we are disturbing her by calling. So unprofessional! I read other reviews about her being rude to others as well.
Google
5.0/5
Aug 18, 2021
Google Ideal Image North Andover
It was an amazing experience the representatives I spoke with very friendly and inviting to my decision on taking this step 👏
Google
5.0/5
Aug 4, 2021
Google Ideal Image North Andover
Everything was great! The laser hair removal was so fast and the lip fillers were done perfectly. 10/10 recommend Ideal Image.
Google
5.0/5
Aug 3, 2021
Google Ideal Image North Andover
Good experiences 👏 👌 👍the more than I love the people working in this Dentist's they speaking Spanish the best Dentista Manchester NH
Google
3.0/5
Aug 3, 2021
Google Ideal Image North Andover
My experience with the local branches of Ideal Image were fantastic. They listened to me and talked me through my concerns. I initially signed up with someone from "corporate" and it is very clear now that she just wanted the sale. Regardless of whether the services were what I actually needed or not.
Google
5.0/5
Jul 28, 2021
Google Ideal Image North Andover
I have been coming here since January and my experiences have been great. From the minute I walk in, I get greeted. Michelle is amazing and is always so kind. I love the fact that, she helps me schedule my appointments ahead of time. The staff is great!
Google
5.0/5
Jul 27, 2021
Google Ideal Image North Andover
Excellent
Google
5.0/5
Jul 22, 2021
Google Ideal Image North Andover
It was an absolutely wonderful experience! The technicians were professional, answered all my questions and made me feel very comfortable!
Google
1.0/5
Jul 3, 2021
Google Ideal Image North Andover
Takes forever for appointments but never takes time for consultation and payments.
Google
1.0/5
Jul 3, 2021
Google Ideal Image North Andover
I don't even know where to start for this company. I wish I read the reviews way earlier. I did my consultation in March and the lady was really nice. I got my loan approved the same day. Didn't get the appointment till July 3 saying they are too busy. I thought maybe it just the one time thing. Finally the day arrived, I went for my appointment the lady only did half of the area I suppose to get laser on. I thought maybe that's the first appointment kind of thing and maybe they will give me the second appointment soon, so I thought that's okay. Nurse told me I'll see you in 4-6 weeks. I went to the reception and told her I need to make an appointment for about 4-6 weeks. She said there's no availability for 3 months. I've never been disappointed that in my life with any other company. I paid so much money for keep waiting on appointments? How does the treatment even going to work if they don't treat the area on time. I mean how does this company still running. All this company gives is just aggravation to its customers. They only know how to sell their product but don't know how to keep a customer happy. I would never recommend anyone this company. I just need my money back. This is one of the worst decision I took in my life thinking this company actually care for its customers. Why do customers have to suffer because of company's irresponsibility. This company never waits 3 months when they have to charge you the payment or if they have to schedule you for consultation. How come consultation done the same day? How come the payment processes same day? But the actual treatment takes the whole year. I just need to know how and why? I would have appreciated if this company was honest to its customers in telling that the appointments takes forever and not actually rip the customers off.
Google
4.0/5
Jul 2, 2021
Google Ideal Image North Andover
Great service
Google
5.0/5
Jun 23, 2021
Google Ideal Image North Andover
I have been going to Ideal Image in North Andover for almost a year now. Melissa has been AMAZING and so great about everything. I am currently having laser hair removal and Melissa makes me feel so comfortable in, what could be, a very uncomfortable situation. If I could give her 10 stars I would. HIGHLY RECOMMENDED!
Google
5.0/5
Jun 18, 2021
Google Ideal Image North Andover
Amazing! The specialist that I spoke to was kind and more helpful than I could have hoped for! She explained everything with detail and made the whole process super easy for me!
Google
5.0/5
Jun 18, 2021
Google Ideal Image North Andover
On Monday June 14th I had the pleasure of working with Lorraine for the first time and she was very pleasant and extremely knowledgeable. I was also made the most comfortable for what my procedure was going to encounter and that procedure was Ultherapy. Would highly recommend her !! Also I had to return for my second Ultherapy and I had another professional woman named Melissa and like my first visit she was just as professional and knowledgeable and I would also recommend her as well!! Thank you very much ladies!!
Google
5.0/5
Jun 15, 2021
Google Ideal Image North Andover
Tammy and Susan were awesome explaining the procedure and prices
Google
1.0/5
Jun 14, 2021
Google Ideal Image North Andover
I made a mistake signing up for the life time membership. The nurse that handled me complained about how who ever scheduled me in didn’t exactly put what service I needed (to get me in sooner). When beginning to treat I showed her where my bikini started and she proceeded to draw out her own line while my skin was stretched out. She let me know if I wanted a couple of spots in the same area I would get charged for doing my “upper leg” or that it would be charged separately. Well obviously I would want it treated. She never did or offered to do it and charge after words. She ignored my wants and went about her own work. I left unhappy and immediately regretted going to these people. I never felt welcome. Just rushed in and out.
Google
5.0/5
Jun 14, 2021
Google Ideal Image North Andover
you guys are so great and wonderful, super welcoming. the place is really clean which is a plus for me. i told all my friends about this place and hope in the future they get to meet you guys and get the same experience I got.
Google
5.0/5
Jun 14, 2021
Google Ideal Image North Andover
Awesome staff! I’m doing my laser treatment for my Brazilian area and although it’s quite painful, they do a great job trying to make you comfortable!
Google
5.0/5
Jun 11, 2021
Google Ideal Image North Andover
Great experience!
Google
5.0/5
Jun 11, 2021
Google Ideal Image North Andover
BEST PLACE TO GET TREATMENT!!! The ladies are SO SWEET and kind and make sure you are super comfortable!!! They even gave me a free session, after 4 sessions of cool toning, YOU GUYS ARE NORTH ANDOVERS BEST! I reccomend everyone to come here!! 🙂
Google
5.0/5
Jun 10, 2021
Google Ideal Image North Andover
Lorraine is the best! Great service 👏
Google
5.0/5
Jun 4, 2021
Google Ideal Image North Andover
The staff is so welcoming and friendly! They make you feel comfortable with every appointment!
Google
5.0/5
May 29, 2021
Google Ideal Image North Andover
Amanda was wonderful to work with!
Google
5.0/5
May 28, 2021
Google Ideal Image North Andover
I’ve only had 3 sessions so far and I can’t tell you the results are amazing. I recommend this to everyone that’s anyone.
Google
5.0/5
May 26, 2021
Google Ideal Image North Andover
Amanda was awesome and instantly made me feel comfortable. She walked me through everything step by step and she was also super quick! All of the people I came into contact with were friendly and personable. I can’t wait to come back!
Google
5.0/5
May 24, 2021
Google Ideal Image North Andover
Joy made me feel very comfortable and was very informative!
Google
5.0/5
May 17, 2021
Google Ideal Image North Andover
Awesome. My tech was great as usual. (Sorry I forgot her name). She had the best personality and was just so gentle and wonderful.
Google
4.0/5
May 5, 2021
Google Ideal Image North Andover
I thought signing up for a free consultation would be a process but i got an immediate response and was able to do the consultation right away via video chat. Great customer service and great deals offered, I’m feeling confident going in for my first visit! I can’t give 5 stars until I actually go in for the service...
Google
5.0/5
Apr 27, 2021
Google Ideal Image North Andover
Enrollment was a breeze. Great information and customer service.
Google
5.0/5
Apr 16, 2021
Google Ideal Image North Andover
Kelsey was very helpful and knowledgeable. I’m super excited about my appointment
Google
5.0/5
Apr 15, 2021
Google Ideal Image North Andover
Very nice and friendly, clean and very knowledgeable. I hate that my second appointment has to be 60 days from my last because I really hate waiting but I guess it’s because they are very booked. I am excited to go back to my next appointment
Google
5.0/5
Apr 14, 2021
Google Ideal Image North Andover
The woman who helped me, Bethany, answered all my many questions and made me feel very comfortable with the whole “intake” process. She was really responsive and ultra friendly. A really nice person!
Google
5.0/5
Apr 14, 2021
Google Ideal Image North Andover
I had a very quick and pleasant experience. Staff was so friendly and made me feel very comfortable. I can't wait to go back!
Google
5.0/5
Apr 14, 2021
Google Ideal Image North Andover
Good attention
Google
4.0/5
Apr 1, 2021
Google Ideal Image North Andover
Great, professional and not pushy or over selling.
Google
4.0/5
Mar 31, 2021
Google Ideal Image North Andover
I went in last week to inquire about services and walked out of there feeling so comfortable and at ease. Walking in you're greeted by staff that are so sweet and helpful, filled with lots of information on the processes and what to expect. Looking forward to working with them.
Google
5.0/5
Mar 31, 2021
Google Ideal Image North Andover
I had a great experience this past week when I went in the first time for laser hair removal. The staff was amazing, especially the girls at the front desk. They were very knowledgeable about the products and services. They were very considerate of my needs. They made me feel very comfortable and welcome. I would definitely recommend and I will be looking into doing other services with them. ☺️
Google
1.0/5
Mar 30, 2021
Google Ideal Image North Andover
Have been paying monthly for a service since February that I haven't received. Was supposed have an appointment on 3/29 and was told I had to reschedule the day before my appointment due to an error on their part and now I can't be seen until 5/25. Horrible experience so far and very displeased at how things have been handled so far.
Google
5.0/5
Mar 29, 2021
Google Ideal Image North Andover
I get laser hair removal done here. It’s gonna hurt no matter where you go but they’re very quick and effective with it here + they gave me chocolate
Google
5.0/5
Mar 22, 2021
Google Ideal Image North Andover
Amanda is the BEST! Curious, professional and knowledgeable ❤️🎉
Google
5.0/5
Mar 17, 2021
Google Ideal Image North Andover
Melissa was very honest and professional..I will definitely be back!
Google
5.0/5
Mar 17, 2021
Google Ideal Image North Andover
Great results and the staff are super friendly and welcoming!
Google
5.0/5
Mar 11, 2021
Google Ideal Image North Andover
My consultant was extremely professional and very helpful in all my questions.
Google
5.0/5
Mar 11, 2021
Google Ideal Image North Andover
Lorraine was so wonderful and made my experience so simple and easy. I would highly recommend her to anyone looking for a laser hair removal
Google
5.0/5
Mar 4, 2021
Google Ideal Image North Andover
Polite, fast and informative!
Google
5.0/5
Feb 24, 2021
Google Ideal Image North Andover
I had Amanda my 4th treatment and I will keep requesting her! She is professional, thorough, and very nice to be around! She was super nice even when I was jolting from the pain! Pain is beauty after all and it’s totally worth it! Ask for Amanda when booking you won’t be disappointed!
Google
5.0/5
Feb 19, 2021
Google Ideal Image North Andover
I had an amazing experience. The staff is exceptional. Everyone there makes sure to make you feel comfortable, from the receptionist all the way up to the nurse preforming the procedure.
Google
4.0/5
Feb 13, 2021
Google Ideal Image North Andover
Consultation was very informative....
Google
2.0/5
Feb 10, 2021
Google Ideal Image North Andover
I just cant wait to finish my treatment with this place. They have the worst customer service skills. The nurses are great and make your experience pleasant but everything else is just terrible.
Google
5.0/5
Feb 9, 2021
Google Ideal Image North Andover
Great experience! It was painfree and the technician was very professional.
Google
5.0/5
Feb 9, 2021
Google Ideal Image North Andover
My nurse was super informative and very nice
Google
5.0/5
Feb 7, 2021
Google Ideal Image North Andover
Friendly, informative consultation. Pleasant experience.
Google
1.0/5
Feb 6, 2021
Google Ideal Image North Andover
The fat receptionist don’t want to provided information for some ridiculous reason about not been allowed to have people with out appointments. Helloooo i just loking for information.
Google
5.0/5
Feb 4, 2021
Google Ideal Image North Andover
Heather was amazing. She went through everything detail by detail and made me feel as if we were friends for ever
Google
5.0/5
Feb 3, 2021
Google Ideal Image North Andover
My specialist is wonderful! She makes me feel extremely comfortable during my laser sessions and is knowledgeable about the process. She takes the time to answer my questions and goes at my pace. She is very attentive to my needs. She is the best!
Google
5.0/5
Feb 1, 2021
Google Ideal Image North Andover
Amanda was great. This was my first time getting laser hair removal and she was very friendly, gentle and knowledgeable about the entire process.
Google
5.0/5
Jan 27, 2021
Google Ideal Image North Andover
The medical provider I had, Amanda was great! Super efficient, thorough, and friendly. She made me feel really comfortable throughout my service.
Google
5.0/5
Jan 20, 2021
Google Ideal Image North Andover
The service at ideal image and Andover is excellent. Michelle the receptionist so friendly and nice. I can't say enough about Melissa she is absolutely amazing she made me feel so comfortable my first time getting juvederm injectable. It was absolutely painless she is incredibly talented I am so grateful! 🙏
Google
5.0/5
Jan 11, 2021
Google Ideal Image North Andover
Excellent service
Google
5.0/5
Jan 8, 2021
Google Ideal Image North Andover
Amanda was absolutely wonderful. She knew just how to keep my mind off the procedure. She is genuinely charismatic and engaging. I know my session will be more pleasant when she's doing it
Google
5.0/5
Jan 5, 2021
Google Ideal Image North Andover
The girl that I spoke she was very knowledgeable helpful and friendly she made sure that we got done what I needed
Google
5.0/5
Jan 5, 2021
Google Ideal Image North Andover
It's a great place and all those who work there are well treated people
Google
5.0/5
Dec 22, 2020
Google Ideal Image North Andover
Rosie is amazing! Been lasering with her for a while and I honestly wouldn’t trade her for anyone. She’s very professional, kind, funny & will make you feel comfortable. Would highly recommend her.
Google
5.0/5
Dec 18, 2020
Google Ideal Image North Andover
Rosie was amazing! She was professional and made my laser treatment a breeze!
Google
5.0/5
Dec 14, 2020
Google Ideal Image North Andover
Excellent service
Google
5.0/5
Dec 9, 2020
Google Ideal Image North Andover
I love Melissa at the North Andover, MA location. She is very knowledgeable and professional. I will definitely request her for more services in the future.
Google
5.0/5
Dec 8, 2020
Google Ideal Image North Andover
Lorraine was an amazing provider! Ideal image made me feel clean, safe, and refreshed. I highly recommend getting any Botox or filler service with Lorraine. She is always on point with knowing her product information and knowing how to help my skin with her recommendations. I highly recommend ideal image 10/10!! Thank you guys! - Danielle S.
Google
5.0/5
Dec 3, 2020
Google Ideal Image North Andover
The girls at the office are always so pleasant. Today I seen Lorraine such a sweetheart, she used the iced pack on my Brazilian section I felt such a relieve. Thank you
Google
5.0/5
Dec 2, 2020
Google Ideal Image North Andover
Loved my experience with Rosie! Very professional and kind, made it much easier for me. I’ll be booking with her for now on!
Google
5.0/5
Dec 2, 2020
Google Ideal Image North Andover
Melissa was awesome and the ladies at the front desk were extremely helpful and friendly. Highly recommend Melissa and the team at the a North Andover Ideal Image!
Google
3.0/5
Nov 28, 2020
Google Ideal Image North Andover
The dysport hasn't made a difference to my face.
Google
5.0/5
Nov 27, 2020
Google Ideal Image North Andover
Rosie is fantastic. She keeps it light and fun so you barely notice any pain from the lasers. She’s great!
Google
5.0/5
Nov 27, 2020
Google Ideal Image North Andover
Lorraine and Melissa are the best!! 10/10 would recommend this location 😊
Google
4.0/5
Nov 17, 2020
Google Ideal Image North Andover
I was having difficulties reaching someone to assist with a financial inquiry. I had posted a truthful but negative review about the front desk receptionist. Felt pretty bad about it. The office manager called me to apologize and she was helpful. The nurses there are incredible. I said this to the office manager. Hopefully, the front desk improves because I'm pleased with the services they have provided and the results. Due to the office manager calling me and for the great job the nurses do i will provide them a 4 Star Review.
Google
5.0/5
Nov 12, 2020
Google Ideal Image North Andover
Awesome staff
Google
5.0/5
Nov 10, 2020
Google Ideal Image North Andover
I was pleased with the zoom session. The lady was amazing.
Google
1.0/5
Nov 9, 2020
Google Ideal Image North Andover
I had an evaluation on Sunday with a professional sales person who was wonderful. Unfortunately I tried to book appointment. When I tried unable to book due to lack of staffing. I told sales rep I only have availability on evening or weekends due to my role in healthcare. I was told next appointment 12 23 and during the day. They can put me in bio wait list while they train new staff. That also freaked me out being a RN I certainly do not want someone inexperienced. I would not have purchased if I knew this was an issue. When asked for money back they refused. Not good customer service and very disappointed as never received service as they cannot provide.
Google
5.0/5
Nov 4, 2020
Google Ideal Image North Andover
Everyone is great and really cares.
Google
5.0/5
Oct 26, 2020
Google Ideal Image North Andover
I got botox and I love the nurse I had today..
Google
1.0/5
Oct 25, 2020
Google Ideal Image North Andover
I was misled to believe they would be scheduling the service (Ultherapy) I PREPAID for within a week or two in June. I’ve gone through 4 months of lies, difficulty getting anyone on the phone, being told I’d receive a refund as they couldn’t DO the procedure, told I couldn’t get a refund but would have to wait for a Covid vaccine, told I could get other services such as hair removal which I have NO need for, speaking to very rude employees - a complete nightmare!! My last conversation I was told I’d be receiving a partial refund. Never came. Have to be the most unprofessional, misleading place I’ve ever dealt with! They honestly believe they can keep my money without providing the service!!
Google
5.0/5
Oct 22, 2020
Google Ideal Image North Andover
Rosie is awesome she is very understanding and tries to make the client as comfortable as possible before, during, and after the treatments.
Google
5.0/5
Oct 16, 2020
Google Ideal Image North Andover
I was very nervous going in. Expected nothing. But the woman who did the procedure on me was AMAZING to say the least. She made me so comfortable. And explained everything in full detail.
Google
5.0/5
Oct 8, 2020
Google Ideal Image North Andover
they are great, very friendly
Google
5.0/5
Oct 7, 2020
Google Ideal Image North Andover
I went to have Coolsculpting done and Rosie performed the procedure for me. She was great!! She made me feel comfortable and answered any questions that I had. Rosie had a great sense of humor and did a great job with the massage after the applicators were removed! I hope my next appointment will be with her also as she created a great experience for me.
Google
4.0/5
Sep 25, 2020
Google Ideal Image North Andover
My consultant Amanda Michaud was great. She was really easy to talk to. Not "salesy" at all. No pressure. She honestly just wants to help. Much better experience talking to her than going through customer service. I would recommend tracking down the phone number of your local center (which is not easy!) and work with them directly. I have not been in for my first laser treatment yet so I cannot speak about that. Looking forward to it though! EDIT: I've just recently been back for my second treatment of laser hair removal on my legs, and underarms, and neck. My results have been amazing from the very first treatments so I'm looking forward to even better results after my recent second treatment. The PA who does the treatments is a delight (Sorry I can't remember her name!) I trust in her expertise. She is also caring and very friendly and makes me feel very comfortable. My only wish for the company in general is that they would allow a customer to add on a small area to a package without having to add on an entire additional area. It seems that adding on two or three zaps wouldn't change their bottom line much and add great value for the customer (me!).
Google
5.0/5
Sep 23, 2020
Google Ideal Image North Andover
Professional
Google
5.0/5
Aug 19, 2020
Google Ideal Image North Andover
I spoke with Kai Mills who was excellent. They have a great staff at this location and a very clean facility. I wish they would move the location to NH, as MASS is being absolutely ridiculous with pandemic restrictions.
Google
5.0/5
Aug 17, 2020
Google Ideal Image North Andover
The np was very nice and efficient. Gave me great service and i am hoping for a vreat result!