Absolutely terrible place! Signed a contract for Botox and filler. Paid. Got there and was denied filler because of an antibiotic allergy. Ok fine. Was told refund request would have to go through a department and they would “decide” if it’s approved to give me my money back. But that would take 45 days! Nope! No way. I’ll just do a chargeback for services not rendered. This place is a scam. I came in for Botox for my 11’s those are still there but one eyebrow is frozen and the other can lift up and down. I’ll stick with my plastic surgeon but thanks.

Easy and welcom

Office staff and medical staff were all very friendly. All Covid policies were followed. The staff explained in detail the procedure and asked if I had questions before we began. After they gave me a list of what to do and not do for the best results.

Chelsea from Ideal Image Novi is amazing! Was so anxious for my first lip filler session and she made for a comfortable, painless experience. I’m already overjoyed with the results. Love love love them!

The staff is wonderful. Tania was very professional and caring. I would highly recommend the Novi location.

Best place ever to have your laser removal done, or any other body services you might need. The nurses and doctors are excellent.

Jessica and Tonya made adjustments to accommodate my scent allergy and I appreciated it. Jessica did my Ultherapy it was a three hour appointment and she was very friendly and cheerful made the time pass quickly.

Tania made me feel so comfortable and respected. She is so knowledgeable and offered helpful suggestions about my treatments. My first experience was incredible.

It was great

Great as always

Jammie Barnes was so awesome in helping me get established as a member. She was patient when I had to settle my infant son and was wonderful at explaining everything! Give her a raise!

Erin was incredibly friendly and professional!

Everything was done professionally and with great care. The facility was very clean as well.

I have always loved coming to my Ideal Image appointments. Every nurse that I have met has been so kind and patient. Shout out to Erin! She was so great and funny, and made me feel so comfortable and the rest of the staff were also very welcoming. Thank you all!

I have nurse tania dellalian, and she’s amazing! The pain from the laser is a lot, but she’s really good at comforting me and making sure i’m able to move forward. She’s very caring, and I can tell she really cares about her patients! 10/10 love her!!!

First, the person I spoke to, although very nice and helpful was also very condescending. She assumed I did not know how to work Zoom or DocuSign. I also felt that I walked into a trap with the membership and they keep my credit card on file, even though I told them not to. I'm canceling the service. I would not recommend it to a friend. I have to revise my review from 2 stars to 1. I spoke with someone whom I believe is from the customer service department. She would not issue a refund, because she said once she took my card of file she would not have a way to do that. I told her to issue the refund then remove the card. She also said that because of COVID the three-day window was not binding, which is a false statement. Again the condescending attitude. My advice is to check the reviews from Yelp and the BBB, most of them are one to two stars.

I really like the nurse who does my Botox for me. she always explains everything for me and answers any questions that I have.

The receptionist and Chelsea were very helpful! They answered all my questions and made the visit smooth.

Just had my first treatment for laser hair removal at ideal image and it was such an amazing experience! The ladies at the front desk were so nice and welcoming and made the process very easy. Once I went back the technician was very professional and made me feel very comfortable and explained everything thoroughly. I was VERY happy with my experience so far and can’t wait to continue my testaments

Everyone was friendly and knowledgeable

Tania was amazing!! She did my laser hair removal treatment quickly and efficiently all with my comfort in mind. She is the best, and I don't dread the pain of my next session because of her!!

From the beginning at the reception desk to the nurses in the procedure room, I was greeted with courtesy and lots of exclamation for my BBL procedure. Once taken back into the room for the procedure everyone was very professional and making sure that I was not in pain and explaining everything they were doing. I highly recommend Ideal Image in Novi what a great team!

The young lady DID NOT acknowledge to me that she would be running a credit check! I am saving to purchase a home and putting a hard check on my report WAS NOT APPRECIATED! Thank you, bit I will not be using your services. OPT md OUT from receiving ANY kind of notifications! I give 0 stars! The only way to post aas to give 1 star!!

I've had a great experience with Ideal Image! From scheduling, to my zoom meeting consultation, and my first treatment. Brandi Rodriguez, my sales consultant was fantastic! She explained the procedure in detail, took the time to understand my needs and expectations, and even told me about the great company culture and how much she enjoys working for Ideal Image. My treatment was quick and seamless. Chelsea, the RN who performed my treatment was great! I would highly recommend Idea Image! Thank you!

I have been going to Ideal Image about once a year for the past few years and have always had a very positive experience. All of the injectors have done great work but I must say Erin was the best I’ve had. She definitely has an eye for injecting and takes her time to perfect the goal that you are looking for. I know she floats to the different clinics in the area and I am more than willing to travel out of my way in order to see her again.

Thorough instructions on what to expect

Looking to get laser hair removal done...go to ideal image Novi. They are absolutely amazing and you won’t regret the experience. They offer great deals, the service and staff are very helpful when you have questions. Would recommend them to anyone and plan to go back myself for other treatments! Best decision I mad and I wish I would have done it sooner!

Awesome and very professional. Im very happy with my results thus far!

Very accommodating, quick with great service. Please at my results.

I’ve had a great experience here, all of the technicians have been great! And it works!

Chelsea always does an amazing job and I’m absolutely loving my results! Quick in and out!

People please read the nine- page Ally contract, thru Ideal Image, BEFORE signing Ally's contract, because once you sign, you will be in the hook for the entire cost of your choosing, whether you go thru with the procedure or NOT. In plain terms, YOUR MONEY WILL NOT BE REFUNDED!!!! PERIODT! Based on this personal experience, Ideal Image was encouraged to be transparent with potential customers, who more than likely will not read the entire nine- page contract, by verbally informing them that the contract was irrevocable, even if they did not have any treatment performed. I'm now in the hook for $1,700 and am forced to select and have a treatment performed, whether I want to or not. #beware

Such an amazing experience! Safe, friendly, informative. Everything that I would hope for. Well done.

Price too high unless you buy 50 units or more. Other places will give you the 8.99 per unit without forcing you to buy 50 or more units

I was very comfortable with the experience. The staff follows strict covid protocols but are very pleasant. I love Chelsea! She's the best at Botox!!!

My 1st ever Botox experience was very pleasant and super quick! I felt extremely comfortable and Chelsea was an absolute professional, and when I began to faint she immediately took action and I felt better within minutes. I can’t wait to start my laser hair removal!

Wonderful nurses with great results. Highly recommend. Friendly and helpful front desk staff!

Erin was great. She was so nice and answered all my questions. She didnt have a bad attitude, she wasn't rushing me out. Most places like this have rude staff and are not personable at all. This woman made me feel so comfortable from the time i walked in to the time i walked out to leave. She was so gentle with my procedure I didn't feel a thing. I love it here. Ill definately be back. I hope the next time i come back i get someone like you again! You made this expierance amazing. Seriously thank you Erin.

I could not recommend Ideal Image enough. Celia the sales consultant was a dream to work with. She made the sales process so easy and made me feel like she had my best interest in mind. I live out of state and my initial experience was so pleasant that I opted to fly back just to get fillers again at this location specifically even though I live by an Ideal Image. I could not say enough good things about the results it has been life changing. The staff are so friendly, professional, genuine and make you feel confident that they know what they are doing! My initial visit was with Chelsea who did such an incredible job. I was scheduled with Tania for my second visit who I was relieved to find out was equally incredible! I look forward to continuing to receive services from this location.

Have been have a amazing experience at Ideal Image in Novi. Friendly staff, and my procedures are going great!!

Great experience! Love the girls here! Always feel comfortable during my laser hair removal appointments!

Clean, professional, quick. My nurse was amazing. Loved my experience,

Tania is the best

With Covid on the rise, my mind was at ease with the Covid procedures in place. Very clean! Front desk staff friendly, knowledgeable and helpful. As this was my first treatment, Jess made me very comfortable. Overall great experience!

I had the most amazing experience! It was my first time doing laser so when I called Jessica she was super informative with costs, payment, paperwork and scheduling. Tania was my technician and made me feel so comfortable while also being super professional! 11/10 experience, highly recommend to anyone wanting laser. One of the best decisions I’ve ever made.

Great clean atmosphere. Good covid procedures in place. Nurses performing treatments are very knowledgeable and thorough with treatment explanations and questions. Front desk staff is very helpful and friendly. No complaints to date.

Tania,She’s professional.So I need her take care me again.👍

Good

I've only been there twice for hair removal treatment and I love it already, staff is great I actually feel like I've been going here for a while.

Quality friendly service I have been here a couple of times now for various treatments including Botox, fillers and BBL. I am beyond thrilled with the results. Chelsea Morgan is extremely competent and very professional. She makes you feel totally at ease. The pricing is competitive for this type of service. During COVID their safety measures have made me feel extremely comfortable. I would not go anywhere else

The front desk didn’t seem to know many details about my credit, payments, etc. I was told after already paying that my second treatment could cost more. Not what I was told when I agreed to getting the treatment.

Jessica is awesome! I feel comfortable when I am there. The staff overall is very friendly.

Great experience so far, the nurses do a great job and make me feel very comfortable everytime I go in for a treatment. Front desk staff are also very friendly and accommodating!

I’ve had 6 BBL treatments here. My last one was supposed to be a maintenance appointment, but I didn’t get nearly as good of results as I have in the past. When I called to address the issue, whoever I spoke to decided to just try to get me to purchase another package at a discount, instead of addressing the issue. I called to have them make it right, not sell me more services. I will now go somewhere else for my BBL.

I have been a patient at Ideal Image for over a year now, and have been receiving laser hair removal treatments during this time. My results have been absolutely life changing, and I am so glad that I decided to go through with the process. In more recent times, I have relocated to the Novi location to continue my appointments. I wish I could’ve had my treatment at this location all along! The staff has been very professional, compassionate, and thorough. Jessica and Tania have both been wonderful, sharing the same qualities as previously mentioned! Not only do I look forward to my appointments for the LHR results, but also for the fact that I know I’m in good hands with the staff at Novi! I highly recommended LHR, and working with Ideal Image. My only regret is I wish I would’ve started my treatment sooner!

Great customer service, and results that are totally worth it.

I received the cool sculpting treatment, was told I was a perfect candidate . The treatment never worked. I was put through untold pain during the treatment and had horrible numbness for weeks after. I implore whoever reads this , do not get this done, it doesn't work. please do not be fooled into this gimmick. I paid over a thousand dollars of my money and got nothing in return but pain and suffering. I love people and felt in my heart to share this to save others from what I went through. I spoke to a person on the phone to set up an appointment and told her I was very skeptical about having this done because everyone I spoke to said it would never work. She said maybe you will be one of the lucky ones.I got the impression they didn't even believe it worked either.I went through the procedure anyway because I was hopeful. Please don't waste your time and money, Only Lipo will get rid of Fat period. I read many 5 star reviews before I got this done all stating that the staff was nice. They don't mention anything about the procedure. I think most of us would rather have results than a smiling face from someone who's taking your money. A staff member contacted me after I posted this review and begged me to remove it, so I edited it to add more to it. Even if they gave me my money back I would not remove this review. It's my duty to warn the public , I would be grateful if someone was kind to take the time to do the same and save me this misery.

Very professional staff! I transferred from another location and it was handled well. I was able to continue my treatment without any hiccups

Always an amazing experience. Friendly staff and Great results .

Love it

Megan was amazing!! This was my first time getting fillers and she made it perfect. The results are great and she is truly a master of her craft. If I could request her for my next Apts I would! Ideal image is a great place to go and I highly recommend

As always Tania is a ROCKSTAR! Wherever she goes, I'm going lol. She's so knowledgeable and kind. The way she interacts with everyone speaks volumes to her character and what an incredible individual she is. 10's across the board for her indefinitely!

Very polite staff. They called me the day after my appointment to make sure I was okay and I really appreciated that.

Easy and very accommodating to what we need it

At this point I can’t say I would recommend Ideal Image. When I had the initial consultation and I showed the area that I wanted to receive laser hair removal I was told that my session would be 40 minutes however, when I had my actual appointment the nurse spent approximately 10 minutes doing the laser hair removal. I’ve been taking pictures from day one and I do not see any difference or any change in the area where I had the laser hair removal treatment. So far, I’m thinking that I just wasted my money by choosing Ideal Image.

Great customer service, every nurse I’ve had is phenomenal. Makes me feel super comfortable and does a great job. I’ve had nothing but great experiences here.

Had a nice experience but there was a discrepancy with my payment but it was resolved. Thank you

The price is ridiculous! It is way too expensive for the results. I got 80% off hair removal on a small area and it was $1700! And they make you pay that money up front before you can even make an appointment!!! Also I was Not told that it was going to be painful. And I got the lifetime warranty but was Not told that I would have to pay a co-pay after the initial appointments and they wouldn't tell me the exact amount of the future co-pays. 🙁

My experience today was nice. I had two technicians work on me today which was nice because we got alot done faster! The technicians were very nice and knowledgeable. The only issue I have is sometimes a small patch of hair will extend past the limit of my assigned laser for example my legs. I have a small patch of hair the extends past the ankle and the technicians wont treat that small area which I still consider to be apart of my leg. It just ruined the point of getting my legs lasered if I still have to shave that small section. This makes me not want to get anymore treatments for other body parts done.

Liked the way you checked us in. Office very clean. Staff is friendly!

I have not had a change to have an experience can't get through to even scheduled an appointment

The provider was so nice and excellent. The only issues were with the IT and billing system.

The consultation was very informative and the employees were so nice!

Everything about the consultation was first-rate. Julie Colbert, the representative that I met with, was very professional and knowledgeable.

The staff is incredibly supportive and knowledgeable! They clearly know exactly what to do to help any procedure go perfectly, safely and smoothly. Highly recommend!!!

I had never had any services - but was interested in looking better without going all the distance to plastic surgery. I read about Ultherapy, went in for a consultation and was lucky enough to have Chelsea do my treatment . I am not going to sugar coat it ... it hurt, but Chelsea who is an RN was skillful and fun . She explains everything and goes at your speed . My results were good and next I tried Botox . A big difference and thanks again Chelsea! You get it! I am now a loyal customer who is halfway through BBL treatments and my skin has never looked better! Yes, I still have wrinkles but as my mom says... I have worked hard for every one. I trust and appreciate Ideal Image. Gracias! Linda Martus PS I have two more appointments in Feb with Chelsea and will be trying something new !

The staff is super friendly, knowledgeable, understanding and courteous. Very clean office and all around great atmosphere. Definately will be back .

I have a wonderful experience every time. The staff is wonderful, very comforting.

The staff was very friendly and efficient in providing me an informative and comfortable experience. I also liked that it wasn’t crowded or overbooked.

Chelsea Morgan is the most professional and nice nurse I have ever met . She made the experience extremely wonderful!!!!!!.

Everyone was professional, knowledgeable, and well trained. I felt safe and am confident I’ll see results!

It was very quick and the staff was very friendly as I was very nervous for my first lazer treatment

So far so good!.!.! The staff is friendly and informative. I don’t feel I was “oversold” and I’m excited to get my first procedure.

My last visit (#8 in the) series was very informative. I can't remember the nurse's name but she went into great detail about how the treatment works. I did get some information during my initial consultation but it was nowhere near as in-depth and my previous visit. The nurse explained to me why my hair reduction wasn't as high as I had expected and explained what could have been done to achieve better results. Unfortunately, this information came too late in my series of treatments. Between having to travel abroad for work and just having issues with my skin this year, I've had to reschedule a couple appointments and apparently that is the reason I don't have great results. Additionally, upon rescheduling (even a week or 2 before my appointment, I wasn't able to get in within a timely manner. Rescheduling would add 4 weeks between the time of my appointments easily. I would likely recommend a place that was prepared to take care of their clients in a more timely manner. Especially if the treatment schedule is so strict. Having extra staff on hand or finding an alternate treatment center with a sooner opening may have made a world of difference. It seems strange that the earliest appointment was always a month out. I find it hard to believe that there were no cancellations in between for me to be able to switch to. EDIT: I submitted this review via an email that was sent to me by Ideal Image. The exact same review was submitted to the facility directly via my personal email. Free free to reach out to me directly.

First time experience with Ideal image. Very professional and detailed oriented. Truly care about clients and their needs.

Tonya is a fantastic associate. Ever since my first treatment she set me at ease, was very professional, and fully explained every step of the process. I have been grateful to have her along to help me through this process. I am at the end of my treatments and very please with the amount of hairloss it has resulted in. Thank you! Update: My last appointment was my last scheduled appointment for the package I purchased. I have been thoroughly pleased with the process and ecstatic with my results. I cannot express enough how comfortable and at ease with the process the nurses made me feel. It was great to be able to start my journey and end it with the same nurse, Tonya is a perfect example of great bedside manner!

Chelsea Morgan is one of the best nurses/people around. She goes above and beyond to satisfy her clients. Thank You Chelsea

All of the girls were very nice and helpful. They took alot of time explaining the procedures, and what were the best options for me. Also, they went over different skin care products and answered all of my questions.

I was very impressed by everyone at the spa unfortunately because of the professional way they handled everything and the integrity of their staff I was not allowed the service I wanted due to contraindications in my health history. This is truly a sign of a fantastic experience.

I’ve had a wonderful experience at the Novi Michigan location. Staff is amazing! So friendly and I’ve never had to wait long when arrive for an appointment. I’m so happy with my results (have had one Botox treatment and several hair removal treatments thus far).

Very good experience

I got my lips done there twice now, they were great they even squeezed me in same day as my check up appointment for more filler. They look amazing and everyone was really helpful and friendly!

Chelsea did my lip fillers and was a complete professional. She put me at ease even though I was not nervous just very excited to get the procedure. I was well informed, and it was relatively painless and I LOVE THE END RESULT!!!! I hope she does my cool sculpting

I love this place! Everyone is so friendly and the procedures are done in a timely and professional manner. The Nurse who I regularly see at the clinic is Tonya, she is super sweet and absolutely wonderful at her job!

Very clean and professional place. Staff is excellent and friendly. Megan has helped make the process so much easier. Definitely recommend!

I have been doing laser hair removal over the course of a couple years. It’s a bit of a drive to get to this location but completely worth it! Im always treated with amazing customer service, the people here are so kind and thoughtful. Jessica & Megan have been doing most of my treatments, love them! Both are so sweet and thorough with my treatments, they always make sure I’m getting the best possible care! I would recommend this location to anyone looking for any treatment Ideal Image can provide. I will be back to laser other areas!

I went to Ideal Image in Novi for lip fillers. I love my results!The staff was professional, kind and very hospitable. I was seen by Meagan. She is by far the sweetest! She took her time to listen to me and what I was looking to accomplish- volume in my upper lip; while still maintaining a natural look. During the procedure she walked me through step by step by telling what she was doing and how it would help achieve my look. I will definitely be coming back!

not told me coflicting info

Was assured by the appointment scheduler that I could receive treatment the same day as my consultation. He told me I could arrive early it would be no problem. I was shocked at the evaluation and the fact the less than friendly consultant at the Novi office could explain the charges and how she came to the number of units of treatment that she felt was needed. Her answer was anything less would be unprofessional 😳 Anyway. After I was informed I would have to rearrange my schedule yet again to come back for the actual treatment. I thanked the educated woman for her time and left. Definitely not to return.