I love it! They are very professional, knowledgeable about procedure, encouraging, and I will definitely return again again and again. I was suspicious and doubtful at first. Once I had my first session I instantly saw results. I could not believe my eyes! There's very little wait time and my entire appointment is under 30 minutes. I'm a black woman who had a full face beard like a man. I start coming here and my face is incredible! If my face look this great now, I can only imagine how much better it will look once I complete all my sessions! I went from shaving daily to only shaving every two days. I can't wait to completely throw my razors away!

Overall, happy with the treatments so far. Julie is the friendliest, most knowledgeable, kindest, and most capable tech there! I liked everyone I worked with but Julie is the best! Please recognize her for her excellent and compassionate customer service! I am not sure I like their business model over all which is you pay for a set number of months and you have to get all your appointments in during that set 18 months or so. If you have to reschedule for two months due to COVID like we had to at the end of last year, you won't get that time back. I was surprised to hear that. But at the same time, they do give you extra months to start with so I don't believe I will be missing out on any appointments. It does take 9 or so appointments to see full results though I saw results starting at 3-4 appointments. Hopefully by the end of 9 appointments, there will be no hair growth anymore. The facility is clean and modern. Yes, the treatments are painful but it is so quick - underarms are done in less than 5 minutes, it feels like. I find it to have been worth it.

Erin Carney is THE BEST!! I have been going to her for all my services for 2 yrs. She is very knowledgeable, professional, and extremely friendly.

I went in today to get lip filler and nasolabial . I left and the effects of the nasolabial filler were instant and look amazing . I asked for a natural lip filler and I am excited to see the results in a day or two when swelling is down. I saw Marissa there and she was very detailed and made me feel very comfortable as this was my first time ever getting filler. She seemed very calm and experienced . The building is very appealing and clean and all the staff was very welcoming . I will definitely be back and would recommend checking this medical spa out!

Everyone was friendly and professional. I saw results from my very first session! It was a bit more painful than I anticipated, but not unbearable.

Very nice facility. Staff very courteous and knowledgeable.

Very friendly

Tonya Julie and melanie are the best. The whole staff does an amazing job. I’m very happy with the results and services and everyone is so friendly caring and helpful. Highly recommend!

Love the staff! They are so fun. Julie and Melonie are always so helpful with anything I need!

I have had numerous treatments done at Ideal Image over the course of five years. The staff is extremely friendly, knowledgeable, and easy to converse with. The nurses explain each treatment (and what to expect) in depth. I have seen AMAZING results from all of treatments such as the IPL Photofacial, Coolscupting, and laser hair removal. However, I have one minor concern that does not directly relate to the Novi location. Before the pandemic, I would consult with technicians within Ideal Image of Novi. During these consultations, I felt comfortable and free to ask questions about services without feeling pressured to commit to a decision right then and there. Nowadays, consultations are held via Zoom with consultants from locations outside of Michigan. With many of these consultants, I felt pressured to buy a package even if I didn’t want/need it. I felt as if I was being swindled or pushed to buy treatments I didn’t originally ask for. I realize this may not be something nurses/providers at Ideal Image in Novi are aware of. Overall, my experience at the Novi location has been incredible and I highly recommend the services here!!

Alicia was the best. She took her time to go through options and was so easy to work with.

I’m sold I’m 43 & in just 2 appts I feel 5yrs younger! This yr in my life I swear has aged me 10yrs and just took off 5yrs in only two treatments fillers & Botox! I’m looking forward to my BBL appt next. I thought I wouldn’t get approved was gonna be a waste of my time I got approved for financing which is In my budget. I will be a forever a patient. They are super friendly knowledgeable staff. It wasn’t a headache 🤕 getting it don’t had a consultation was approved for service got them super satisfied! My 164k of followers love my new confidence in myself & new vibrant look I have! Y’all go treat yourself now so worth it.

Very professional and helpful

Had a Great experience with my nurse Megan she was wonderful. She talked me through the whole procedure made me feel very comfortable.

Fantastic experience! Parked right by the entrance, was seen within 5 minutes, and my Botox appointment was quick and painless. Thank you!

It was great the young lady who helped was awesome!

Really enjoyed my experience here. Exceptional staff and amazing customer service.

Great staff and great customer service! Highly recommend!

Great experience as a first time guest to this clinic location. All of the staff went above and beyond to welcome me and treat me with the utmost respect and care.

So great.

Every procedure I have had done has had excellent results.

Horrible. I paid for facial fillers and was denied service die to a tree nut allergy. That is totally understandable. What is not understandable is that I still have not received my refund and it has been well over a month!!!

I was mislead, paid for my sessions then when I got there it was an entirely different plan. I am livid!!

I had a great experience! Everyone was kind and professional. They walk you through everything and make you feel comfortable the entire process. I am definitely no longer nervous, and can't wait for my next appointment!

The nurse Tania was very respectful and patient , good people there

all very well Thank God for the person who attended me very kind well explained. I just forgot to ask him. side effects

Jessica is amazing as always doing my laser. She makes the process easy and as painless as she can. She’s a great nurse, cleans the area before and after and treats with aloe. She does multiple areas of my body and the results are great! She’s also very personable during the appt so it makes the time go back super fast while we chat. I almost forget I’m in pain. Definitely ask for her if you’re going to Ideal Image!

Lifetime member trying to schedule appointment for injectables. Staff couldn’t or wouldn’t give me information on the level of experience of the nurse that I would be seeing, very uncomfortable with that. I have had cool sculpting at the novi office very happy with the results. Unfortunately the reputation of your office is often in the hands of the employees that answer the phone.

The receptionist was efficient, and the provider who administered the treatment was cordial, patient, and had a great bedside manner.

The staff are very friendly and professional.

Wonderful customer service

I was on Instagram saw the ad and selected it. They called within minutes and I was booking in within 30 minutes. They were professional and courteous. My first service is next week.

Marisa is my favorite here at Ideal Image! This was was best decision I ever made to receive permanent hair removal! I would recommend this place if you are looking into hair removal services.

Brandi was very nice, helpful. She got me financed and scheduled really quickly and promptly. She throughly informed me on the entire process, answered all my questions, made me feel good by the end of the call. She was very pleasant to talk to. I would recommend her to other people.

Do not go here! This place is so overpriced for the mediocre treatments that they do. The nurses miss so many spots and when you tell them that they act confused but you can clearly see the spots that were missed even after 8 treatments. They burned me twice, I still have scars. The hair is still growing and I was supposed to have finished all my treatments. I am just so disappointed, I can’t express it enough, it makes me cry.

The technician was very gentle, caring and informative. I didn't feel rushed.

Love this location! The nurses and front desk staff are super accommodating & friendly!

Loved everything about ideal image

Instead of a link to a virtual consultation I received a phone call, then was told I would have to wait for ten minutes due to technical difficulties. (Which would have been fine) instead I waited for a half an hour with no call back or message, and then gave up after my computer went to sleep from inactivity and I was left with no way of knowing how much longer it would be. I think I’ll enquire elsewhere.

I had a very great experience my nurse was awesome.

My consultant was amazing! She answered all my questions and made me feel great about my choices.

Quick and comfortable, very accommodating getting me in quickly. Would definitely recommend 10 out of 10!

Jessica and Tanya did great work on me. Both grntle and professional and I love my results.

🥰Nice....I went in I felt nervous and insecure a bit . When I left I felt confident, beautiful, strong ,and courageous

Modified treatment plan, I don't see any difference.

It was amazing. Kim was really sweet. I had already told two people about this location before I even got home 😍

I bought a package for my face and neck and I was told that since I wanted a specific other area done but they did not have a package like this, said they would just do it as a courtesy. There is a disconnect between what the corporation will sell you and what the local place will do. Their salesperson will promise you things you will NOT receive. Get everything in writing here. They do not honor what the salesperson said. Work directly with the Novi location if possible. The people who work there are great! The company sells packages at the individual businesses too. It is a better way to purchase from Ideal Image.

The procedure cost almost $4000 and there were no results for Coolsculpt. It was painful and numbness sensation for almost six weeks. I was misinformed about the number of sessions I used. I understood I had sessions left and was billed for all of them. Brandi Rodriguez the person who signed me up for the financial portion was nice and basically swindled me. She was super nice until I was reeled in then she would not respond to my concerns. I was told somebody would get back to me for my concerns and because I was upset with no results & being billed for sessions not used at my follow up visit and that never happened. Your company are swindlers and I will make sure to post that publicly every single time I can!

Outstanding service! So happy with my results, I highly recommend this place. I look forward to my next apt!

Tania is wonderful and deserves a raise!

I loved the ladies. They did phenomenal!!

The entire staff here is incredible! Tania, Jessica, Julie, Marisa and Meagan are the dream team! And Marella and Chris at the front desk are the icing on the cake!

Simply the best!

Lovely atmosphere and friendly nurses

Love coming here. The staff are so nice

Love my Image girl Tania..

I love Kali. She is always a tentative to your knees and goals at your pace. She makes me feel very comfortable with the areas that I have selected, I don’t have any complaints. Kali is my specified technician and I would travel with her anywhere that she goes to receive my treatments.

Ideal image is AMAZING. The staff is AMAZING and the results are AMAZING. I have been doing laser treatments for a very long time due to having a lot of facial hair from PCOS. I came across ideal image on 2011 and will never go to another place. The lifetime plan they have is great because my hair will never be fully gone forever. I have to have touch ups from time to time and they make it so easy. I have been to locations in GA, AL, STL and MI. I have never had any issues. I can not stress enough how great they are.

I forget her name which is embarrassing but my nurse is EVERYTHING! I don’t know how much she makes but I know this woman needs a raise because today she was also my therapist and I really needed the conversations I had with her. She let me get so much off my chest I didn’t even care how painful the lasers were and I left feeling not only hair free but care free! Seriously need more like her on your team! 10/10 best experience ever!!

Very pleased got there early and they took me in. They explained everything they were going to do.

Very pleasant and professional staff! Very informative and helpful with any questions or concerns you may have regarding treatment.

Amazing love my gal. Front Desk was Amazing very welcoming. Love you office

As much as it was a hard time to sit down for my appt. I felt that they always worked with me in my schedule and in the end I wasn’t able to get to speak to my consultant. But they were polite, respectful, understandable, and patient with me. The let me know what I can except and the length of time a zoom video call would last. Very professional!

I had a fantastic experience and I can’t wait to finish all the procedures I have planned ..

Tonia and every here are so great! My laser hair removal results are fabulous and have drastically changed my life and confidence! I also received cool sculpting which is doing well on my body too! Ideal Image is more than cosmetics, it’s self care at its best!

Tonya was amazing!

Registered nurse Julie took the best care of me! Highly recommend!

Today I found out my contract isn’t correct. I was offered lifetime services when I intuitionally started my treatment. I double checked twice to make sure I had these services and was told I was covered. Unfortunately today I was told today is my last treatment. I was also told I wouldn’t be able to come back for a touch up because my contract doesn’t cover touch ups. I’m so unhappy with the inconsistency with this company. I asked who do I need to contact. I was told that someone would contact me at a later date. Which is super unprofessional!!!! I will not ever recommend this company. Everything I was told would be covered with my treatment has all been untrue since day one. I knew this was going to be a disaster!!!! On top of being burnt because of a malfunction with the machine months ago. My Nurse Tanya that treated me was awesome. I’ve had no issues with her however the sales person totally screwed me or simply forgot to add my lifetime service which is unfair to me the customer.

I enjoy the 1st customer service representative, she booked my consultation with Samantha. Samantha has no personality, and I couldn't wait to get off the zoom call. I purchased a service $3500. The Novi Center was amazing to schedule, professional, and I look forward to future services

I can not say enough about these incredible women! First, they do an amazing job making you feel comfortable in ever phase of your treatment/appointments. I love the results I’m seeing from my Laser Hair Removal but a really good portion of the reason I keep finding new things I want to do (instead of putting it off); is because of the incredible staff.

My Daughter the is only 21, 5'4 and maybe weighs 110 lbs. She was convinced by this place to get a cold sculpting procedure. When I found out I called her doctor to see if this was necessary and the doctor highly discouraged it due to he low BMI. ie she is already to skinny. Trying to cancel has been a nightmare. They want her to honor a contract even with a note from the doctor saying it can be harmful. We have been fighting with them to get it cancelled. They are all about the money and not your health in my estimation.

My nurse Kahlil was very knowledgeable, kind , and communicated all the details of my procedure in a very professional manner. There was a bit more to this than I realized but would sign up again in a miniute

I had a good experience talking to Ideal image, Novi location. They were friendly and good and easy to talk to. I got good information about laser treatment.

I had my zoom consultation today and was extremely happy with the service provided.

Always a very friendly staff. Everything is clean and everyone is professional.

Prompt, friendly and informative!! Every service is performed by confident & knowledgeable staff!! Love this place!! Kimberly

Susanne was very helpful. Gave me all the information I needed and was able to set me up with an affordable financing option. Susanne was also very fun to work with.

It hurt but the young lady was very nurturing and made sure she went very quickly and did a thorough job of making sure she got all the hair off.

Extremely friendly staff make the whole process comfortable and smooth going. They are timely and professional and any questions you have are always answered with a positive attitude. 10/10 service

Will never go back there again. Got Juvéderm looked fine when i left after swelling went down nothing there. The before and after picture no difference. I actually want my money back. On top of that i paid $250 for the specials i won’t be using that. Very disappointed it’s more like a sales clinic then anything.

Very good! I like to be here everytime

wish we could have had a real zoom soi could see what we would be doing.

Erin is so talented. My lips look so flawless!

I love getting treated by Julie. She is very professional friendly. She is a perfectionist!

The experience, onboarding and qualification process, registration and procedure were all handled in a very professional, caring and thorough manner. I felt I was cared for both in a medical sense and as a client. All staff members, whether virtual, over the phone or in-person, were respectful and cheerful. Thank you.

Jessica my nurse was very nice. I also was very pleased with my results.

My experience was good. I had no complaints

Amazing! Jessica is the best.

Awesome experience. These guys are quick and easy to schedule with. 3-4 treatments is definitely the sweet spot for removal. Maintenance in-between is super minimal and I'm only halfway through.

They are so professional and I love my results!

Everyone is always friendly. I've had great results

By this point, I've gotten to know 3-4 different nurses and each of them has been friendly, easy to converse with, and made the zap of the laser hardly noticeable. The treatment itself is progressing smoothly and I'm seeing amazing results every time. I can accurately report 80% hair reduction on my treated areas as soon as the second treatment!

Welcoming friendly staff, clean facility

Wonderful ! Felt like I'm actually getting what I paid for and that's one thing I was very concerned about ! Everyone is so nice and caring !

I received my 1st session of coolsculpting. The staff was very kind, professional and kept me informed throughout the session. I was never rushed and was able to ask as many questions as I needed.

Absolutely terrible place! Signed a contract for Botox and filler. Paid. Got there and was denied filler because of an antibiotic allergy. Ok fine. Was told refund request would have to go through a department and they would “decide” if it’s approved to give me my money back. But that would take 45 days! Nope! No way. I’ll just do a chargeback for services not rendered. This place is a scam. I came in for Botox for my 11’s those are still there but one eyebrow is frozen and the other can lift up and down. I’ll stick with my plastic surgeon but thanks.

Easy and welcom

Office staff and medical staff were all very friendly. All Covid policies were followed. The staff explained in detail the procedure and asked if I had questions before we began. After they gave me a list of what to do and not do for the best results.

Chelsea from Ideal Image Novi is amazing! Was so anxious for my first lip filler session and she made for a comfortable, painless experience. I’m already overjoyed with the results. Love love love them!

The staff is wonderful. Tania was very professional and caring. I would highly recommend the Novi location.