Very pleased got there early and they took me in. They explained everything they were going to do.

Very pleasant and professional staff! Very informative and helpful with any questions or concerns you may have regarding treatment.

Amazing love my gal. Front Desk was Amazing very welcoming. Love you office

As much as it was a hard time to sit down for my appt. I felt that they always worked with me in my schedule and in the end I wasn’t able to get to speak to my consultant. But they were polite, respectful, understandable, and patient with me. The let me know what I can except and the length of time a zoom video call would last. Very professional!

I had a fantastic experience and I can’t wait to finish all the procedures I have planned ..

Tonia and every here are so great! My laser hair removal results are fabulous and have drastically changed my life and confidence! I also received cool sculpting which is doing well on my body too! Ideal Image is more than cosmetics, it’s self care at its best!

Tonya was amazing!

Registered nurse Julie took the best care of me! Highly recommend!

Today I found out my contract isn’t correct. I was offered lifetime services when I intuitionally started my treatment. I double checked twice to make sure I had these services and was told I was covered. Unfortunately today I was told today is my last treatment. I was also told I wouldn’t be able to come back for a touch up because my contract doesn’t cover touch ups. I’m so unhappy with the inconsistency with this company. I asked who do I need to contact. I was told that someone would contact me at a later date. Which is super unprofessional!!!! I will not ever recommend this company. Everything I was told would be covered with my treatment has all been untrue since day one. I knew this was going to be a disaster!!!! On top of being burnt because of a malfunction with the machine months ago. My Nurse Tanya that treated me was awesome. I’ve had no issues with her however the sales person totally screwed me or simply forgot to add my lifetime service which is unfair to me the customer.

I enjoy the 1st customer service representative, she booked my consultation with Samantha. Samantha has no personality, and I couldn't wait to get off the zoom call. I purchased a service $3500. The Novi Center was amazing to schedule, professional, and I look forward to future services

I can not say enough about these incredible women! First, they do an amazing job making you feel comfortable in ever phase of your treatment/appointments. I love the results I’m seeing from my Laser Hair Removal but a really good portion of the reason I keep finding new things I want to do (instead of putting it off); is because of the incredible staff.

I love Tania!! She’s thorough and takes her time to perfect her art on my face!

My Daughter the is only 21, 5'4 and maybe weighs 110 lbs. She was convinced by this place to get a cold sculpting procedure. When I found out I called her doctor to see if this was necessary and the doctor highly discouraged it due to he low BMI. ie she is already to skinny. Trying to cancel has been a nightmare. They want her to honor a contract even with a note from the doctor saying it can be harmful. We have been fighting with them to get it cancelled. They are all about the money and not your health in my estimation.

My nurse Kahlil was very knowledgeable, kind , and communicated all the details of my procedure in a very professional manner. There was a bit more to this than I realized but would sign up again in a miniute

I had a good experience talking to Ideal image, Novi location. They were friendly and good and easy to talk to. I got good information about laser treatment.

Love coming here. The staff are so nice

I had my zoom consultation today and was extremely happy with the service provided.

Always a very friendly staff. Everything is clean and everyone is professional.

Prompt, friendly and informative!! Every service is performed by confident & knowledgeable staff!! Love this place!! Kimberly

Susanne was very helpful. Gave me all the information I needed and was able to set me up with an affordable financing option. Susanne was also very fun to work with.

It hurt but the young lady was very nurturing and made sure she went very quickly and did a thorough job of making sure she got all the hair off.

Extremely friendly staff make the whole process comfortable and smooth going. They are timely and professional and any questions you have are always answered with a positive attitude. 10/10 service

Kali was amazing!!! I transferred from Allen Park location they were good but Novi with Kali exceptional!!! Fast, attentive to sensitive areas and considerate of my request like when I need a break or aloe LOL! I will definitely be a permanent client of Novi. Thank you Kali - Mariah T.

Will never go back there again. Got Juvéderm looked fine when i left after swelling went down nothing there. The before and after picture no difference. I actually want my money back. On top of that i paid $250 for the specials i won’t be using that. Very disappointed it’s more like a sales clinic then anything.

Tania is wonderful and deserves a raise!

wish we could have had a real zoom soi could see what we would be doing.

Very good! I like to be here everytime

Erin is so talented. My lips look so flawless!

I love getting treated by Julie. She is very professional friendly. She is a perfectionist!

The experience, onboarding and qualification process, registration and procedure were all handled in a very professional, caring and thorough manner. I felt I was cared for both in a medical sense and as a client. All staff members, whether virtual, over the phone or in-person, were respectful and cheerful. Thank you.

Jessica my nurse was very nice. I also was very pleased with my results.

My experience was good. I had no complaints

Amazing! Jessica is the best.

Awesome experience. These guys are quick and easy to schedule with. 3-4 treatments is definitely the sweet spot for removal. Maintenance in-between is super minimal and I'm only halfway through.

They are so professional and I love my results!

Everyone is always friendly. I've had great results

By this point, I've gotten to know 3-4 different nurses and each of them has been friendly, easy to converse with, and made the zap of the laser hardly noticeable. The treatment itself is progressing smoothly and I'm seeing amazing results every time. I can accurately report 80% hair reduction on my treated areas as soon as the second treatment!

Welcoming friendly staff, clean facility

Wonderful ! Felt like I'm actually getting what I paid for and that's one thing I was very concerned about ! Everyone is so nice and caring !

I received my 1st session of coolsculpting. The staff was very kind, professional and kept me informed throughout the session. I was never rushed and was able to ask as many questions as I needed.

Absolutely terrible place! Signed a contract for Botox and filler. Paid. Got there and was denied filler because of an antibiotic allergy. Ok fine. Was told refund request would have to go through a department and they would “decide” if it’s approved to give me my money back. But that would take 45 days! Nope! No way. I’ll just do a chargeback for services not rendered. This place is a scam. I came in for Botox for my 11’s those are still there but one eyebrow is frozen and the other can lift up and down. I’ll stick with my plastic surgeon but thanks.

Easy and welcom

Office staff and medical staff were all very friendly. All Covid policies were followed. The staff explained in detail the procedure and asked if I had questions before we began. After they gave me a list of what to do and not do for the best results.

Chelsea from Ideal Image Novi is amazing! Was so anxious for my first lip filler session and she made for a comfortable, painless experience. I’m already overjoyed with the results. Love love love them!

The staff is wonderful. Tania was very professional and caring. I would highly recommend the Novi location.

Best place ever to have your laser removal done, or any other body services you might need. The nurses and doctors are excellent.

Jessica and Tonya made adjustments to accommodate my scent allergy and I appreciated it. Jessica did my Ultherapy it was a three hour appointment and she was very friendly and cheerful made the time pass quickly.

Tania made me feel so comfortable and respected. She is so knowledgeable and offered helpful suggestions about my treatments. My first experience was incredible.

It was great

Great as always

Jammie Barnes was so awesome in helping me get established as a member. She was patient when I had to settle my infant son and was wonderful at explaining everything! Give her a raise!

Erin was incredibly friendly and professional!

Everything was done professionally and with great care. The facility was very clean as well.

I have always loved coming to my Ideal Image appointments. Every nurse that I have met has been so kind and patient. Shout out to Erin! She was so great and funny, and made me feel so comfortable and the rest of the staff were also very welcoming. Thank you all!

I have nurse tania dellalian, and she’s amazing! The pain from the laser is a lot, but she’s really good at comforting me and making sure i’m able to move forward. She’s very caring, and I can tell she really cares about her patients! 10/10 love her!!!

First, the person I spoke to, although very nice and helpful was also very condescending. She assumed I did not know how to work Zoom or DocuSign. I also felt that I walked into a trap with the membership and they keep my credit card on file, even though I told them not to. I'm canceling the service. I would not recommend it to a friend. I have to revise my review from 2 stars to 1. I spoke with someone whom I believe is from the customer service department. She would not issue a refund, because she said once she took my card of file she would not have a way to do that. I told her to issue the refund then remove the card. She also said that because of COVID the three-day window was not binding, which is a false statement. Again the condescending attitude. My advice is to check the reviews from Yelp and the BBB, most of them are one to two stars.

I really like the nurse who does my Botox for me. she always explains everything for me and answers any questions that I have.

The receptionist and Chelsea were very helpful! They answered all my questions and made the visit smooth.

Just had my first treatment for laser hair removal at ideal image and it was such an amazing experience! The ladies at the front desk were so nice and welcoming and made the process very easy. Once I went back the technician was very professional and made me feel very comfortable and explained everything thoroughly. I was VERY happy with my experience so far and can’t wait to continue my testaments

Everyone was friendly and knowledgeable

Tania was amazing!! She did my laser hair removal treatment quickly and efficiently all with my comfort in mind. She is the best, and I don't dread the pain of my next session because of her!!

From the beginning at the reception desk to the nurses in the procedure room, I was greeted with courtesy and lots of exclamation for my BBL procedure. Once taken back into the room for the procedure everyone was very professional and making sure that I was not in pain and explaining everything they were doing. I highly recommend Ideal Image in Novi what a great team!

The young lady DID NOT acknowledge to me that she would be running a credit check! I am saving to purchase a home and putting a hard check on my report WAS NOT APPRECIATED! Thank you, bit I will not be using your services. OPT md OUT from receiving ANY kind of notifications! I give 0 stars! The only way to post aas to give 1 star!!

I've had a great experience with Ideal Image! From scheduling, to my zoom meeting consultation, and my first treatment. Brandi Rodriguez, my sales consultant was fantastic! She explained the procedure in detail, took the time to understand my needs and expectations, and even told me about the great company culture and how much she enjoys working for Ideal Image. My treatment was quick and seamless. Chelsea, the RN who performed my treatment was great! I would highly recommend Idea Image! Thank you!

I have been going to Ideal Image about once a year for the past few years and have always had a very positive experience. All of the injectors have done great work but I must say Erin was the best I’ve had. She definitely has an eye for injecting and takes her time to perfect the goal that you are looking for. I know she floats to the different clinics in the area and I am more than willing to travel out of my way in order to see her again.

Thorough instructions on what to expect

Looking to get laser hair removal done...go to ideal image Novi. They are absolutely amazing and you won’t regret the experience. They offer great deals, the service and staff are very helpful when you have questions. Would recommend them to anyone and plan to go back myself for other treatments! Best decision I mad and I wish I would have done it sooner!

Awesome and very professional. Im very happy with my results thus far!

Very accommodating, quick with great service. Please at my results.

I’ve had a great experience here, all of the technicians have been great! And it works!

Chelsea always does an amazing job and I’m absolutely loving my results! Quick in and out!

People please read the nine- page Ally contract, thru Ideal Image, BEFORE signing Ally's contract, because once you sign, you will be in the hook for the entire cost of your choosing, whether you go thru with the procedure or NOT. In plain terms, YOUR MONEY WILL NOT BE REFUNDED!!!! PERIODT! Based on this personal experience, Ideal Image was encouraged to be transparent with potential customers, who more than likely will not read the entire nine- page contract, by verbally informing them that the contract was irrevocable, even if they did not have any treatment performed. I'm now in the hook for $1,700 and am forced to select and have a treatment performed, whether I want to or not. #beware

Such an amazing experience! Safe, friendly, informative. Everything that I would hope for. Well done.

Price too high unless you buy 50 units or more. Other places will give you the 8.99 per unit without forcing you to buy 50 or more units

I was very comfortable with the experience. The staff follows strict covid protocols but are very pleasant. I love Chelsea! She's the best at Botox!!!

My 1st ever Botox experience was very pleasant and super quick! I felt extremely comfortable and Chelsea was an absolute professional, and when I began to faint she immediately took action and I felt better within minutes. I can’t wait to start my laser hair removal!

Wonderful nurses with great results. Highly recommend. Friendly and helpful front desk staff!

Erin was great. She was so nice and answered all my questions. She didnt have a bad attitude, she wasn't rushing me out. Most places like this have rude staff and are not personable at all. This woman made me feel so comfortable from the time i walked in to the time i walked out to leave. She was so gentle with my procedure I didn't feel a thing. I love it here. Ill definately be back. I hope the next time i come back i get someone like you again! You made this expierance amazing. Seriously thank you Erin.

I could not recommend Ideal Image enough. Celia the sales consultant was a dream to work with. She made the sales process so easy and made me feel like she had my best interest in mind. I live out of state and my initial experience was so pleasant that I opted to fly back just to get fillers again at this location specifically even though I live by an Ideal Image. I could not say enough good things about the results it has been life changing. The staff are so friendly, professional, genuine and make you feel confident that they know what they are doing! My initial visit was with Chelsea who did such an incredible job. I was scheduled with Tania for my second visit who I was relieved to find out was equally incredible! I look forward to continuing to receive services from this location.

Have been have a amazing experience at Ideal Image in Novi. Friendly staff, and my procedures are going great!!

Great experience! Love the girls here! Always feel comfortable during my laser hair removal appointments!

Clean, professional, quick. My nurse was amazing. Loved my experience,

Tania is the best

With Covid on the rise, my mind was at ease with the Covid procedures in place. Very clean! Front desk staff friendly, knowledgeable and helpful. As this was my first treatment, Jess made me very comfortable. Overall great experience!

I had the most amazing experience! It was my first time doing laser so when I called Jessica she was super informative with costs, payment, paperwork and scheduling. Tania was my technician and made me feel so comfortable while also being super professional! 11/10 experience, highly recommend to anyone wanting laser. One of the best decisions I’ve ever made.

Great clean atmosphere. Good covid procedures in place. Nurses performing treatments are very knowledgeable and thorough with treatment explanations and questions. Front desk staff is very helpful and friendly. No complaints to date.

Tania,She’s professional.So I need her take care me again.👍

Good

I've only been there twice for hair removal treatment and I love it already, staff is great I actually feel like I've been going here for a while.

Quality friendly service I have been here a couple of times now for various treatments including Botox, fillers and BBL. I am beyond thrilled with the results. Chelsea Morgan is extremely competent and very professional. She makes you feel totally at ease. The pricing is competitive for this type of service. During COVID their safety measures have made me feel extremely comfortable. I would not go anywhere else

The front desk didn’t seem to know many details about my credit, payments, etc. I was told after already paying that my second treatment could cost more. Not what I was told when I agreed to getting the treatment.

Jessica is awesome! I feel comfortable when I am there. The staff overall is very friendly.

Great experience so far, the nurses do a great job and make me feel very comfortable everytime I go in for a treatment. Front desk staff are also very friendly and accommodating!

I’ve had 6 BBL treatments here. My last one was supposed to be a maintenance appointment, but I didn’t get nearly as good of results as I have in the past. When I called to address the issue, whoever I spoke to decided to just try to get me to purchase another package at a discount, instead of addressing the issue. I called to have them make it right, not sell me more services. I will now go somewhere else for my BBL.

I have been a patient at Ideal Image for over a year now, and have been receiving laser hair removal treatments during this time. My results have been absolutely life changing, and I am so glad that I decided to go through with the process. In more recent times, I have relocated to the Novi location to continue my appointments. I wish I could’ve had my treatment at this location all along! The staff has been very professional, compassionate, and thorough. Jessica and Tania have both been wonderful, sharing the same qualities as previously mentioned! Not only do I look forward to my appointments for the LHR results, but also for the fact that I know I’m in good hands with the staff at Novi! I highly recommended LHR, and working with Ideal Image. My only regret is I wish I would’ve started my treatment sooner!

Great customer service, and results that are totally worth it.

I received the cool sculpting treatment, was told I was a perfect candidate . The treatment never worked. I was put through untold pain during the treatment and had horrible numbness for weeks after. I implore whoever reads this , do not get this done, it doesn't work. please do not be fooled into this gimmick. I paid over a thousand dollars of my money and got nothing in return but pain and suffering. I love people and felt in my heart to share this to save others from what I went through. I spoke to a person on the phone to set up an appointment and told her I was very skeptical about having this done because everyone I spoke to said it would never work. She said maybe you will be one of the lucky ones.I got the impression they didn't even believe it worked either.I went through the procedure anyway because I was hopeful. Please don't waste your time and money, Only Lipo will get rid of Fat period. I read many 5 star reviews before I got this done all stating that the staff was nice. They don't mention anything about the procedure. I think most of us would rather have results than a smiling face from someone who's taking your money. A staff member contacted me after I posted this review and begged me to remove it, so I edited it to add more to it. Even if they gave me my money back I would not remove this review. It's my duty to warn the public , I would be grateful if someone was kind to take the time to do the same and save me this misery.

Very professional staff! I transferred from another location and it was handled well. I was able to continue my treatment without any hiccups

Always an amazing experience. Friendly staff and Great results .

Love it