Grand Rapids

3659 28th Street Southeast
Grand Rapids, Michigan 49512
616-328-6420

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Welcome to our Grand Rapids location! In 2013 we joined the CenterPoint shopping mall, located directly behind David’s Bridal on the NE corner of 28th St. and the East Beltline.
  • Our team of registered nurses have had extensive training and are highly educated on all of our services which include, Laser Hair Removal, Cool Sculpting, IPL Photofacials, Ultherapy, Wrinkle Relaxers, such as Botox, as well as Fillers, like Juvéderm, Restylane and Voluma.
  • Our signature MedSpa team prides themselves in creating the most relaxed and memorable visits for our clients. We are more than happy to share personal experience and guide each client in achieving their individual goals with our non-invasive cosmetic services. We are able to cater to everyone in their own unique way with exclusive packages custom made just for you!
  • Stop in anytime and chat with one of our team members. We look forward to making you a part of our family!

Our Grand Rapids medical spa laser hair removal center is located inside the Centerpointe Mall Plaza, to the left Lane Bryant.

4.2/5
4.2 /5
361 Reviews

Google
3.0/5
Nov 8, 2022
Google Ideal Image Grand Rapids
I did a zoom evaluation for Cool Sculpting and another procedure. The lady was nice enough, but the price was far more than I would have thought. I could have afforded $3700 for my upper tummy and lower tummy, but not $3700 just my lower yummy. Thank you for the service of evaluation....
Google
5.0/5
Nov 8, 2022
Google Ideal Image Grand Rapids
Very professional and great personality with all who were working that day. Detail oriented when explaining what the treatment was about and why. Answered questions in detail that was understandable.
Google
1.0/5
Nov 4, 2022
Google Ideal Image Grand Rapids
No results after two PPL treatments. I have done it in other centers which improved dramatically after one treatment.
Google
5.0/5
Oct 28, 2022
Google Ideal Image Grand Rapids
Did a really good job explaining the treatment, and making me feel comfortable!
Google
5.0/5
Oct 20, 2022
Google Ideal Image Grand Rapids
The staff there is super helpful and answered all my questions. This has been the only place that the Laser Hair Removal actually works!! I highly recommend this clinic!! I will be back for the Cool Sculpting!
Google
5.0/5
Oct 7, 2022
Google Ideal Image Grand Rapids
Absolutely loved my experience!
Google
5.0/5
Sep 12, 2022
Google Ideal Image Grand Rapids
The staff at Ideal Image was prompt, friendly, and competent. Everything went smoothly for me today. I don’t expect to have any problems.
Google
4.0/5
Sep 9, 2022
Google Ideal Image Grand Rapids
Staff is great and so is the service. I did not like the changes to the appointment scheduling.
Google
5.0/5
Aug 31, 2022
Google Ideal Image Grand Rapids
I am very thankful for the nurse. I have no pai tolerance and she was very professional. She never let me feel ridiculous and was very patient.
Google
5.0/5
Aug 24, 2022
Google Ideal Image Grand Rapids
Muy buena 👌
Google
2.0/5
Aug 19, 2022
Google Ideal Image Grand Rapids
Last visit machine made a noise nurse came in took it off and rescheduled me without really explaining. I now showed up 3 weeks later and i still have a mark on my abdomen from the coolsculpting and they rescheduled me again!!! Wish i new what was going on and i have paid for services i cant use!!!! VERY FRUSTRATING!
Google
5.0/5
Aug 10, 2022
Google Ideal Image Grand Rapids
Excellent service
Google
5.0/5
Aug 8, 2022
Google Ideal Image Grand Rapids
Employee was very helpful in explaining the Cool Tone procedure and did my 60 day Cool Sculping eval. Thanks 😊
Google
5.0/5
Jul 31, 2022
Google Ideal Image Grand Rapids
Great experience!
Google
5.0/5
Jul 31, 2022
Google Ideal Image Grand Rapids
I had such a great experience! 😊
Google
4.0/5
Jul 27, 2022
Google Ideal Image Grand Rapids
Taking care of myself. Self pampering
Google
5.0/5
Jul 26, 2022
Google Ideal Image Grand Rapids
Reception is the best here! Treatments are really effective and worth every penny
Google
1.0/5
Jul 19, 2022
Google Ideal Image Grand Rapids
I'm honestly over it. My facial hair is still growing in after a year and a half of treatments. 2500 dollars later only to continuously get touch ups after and paying 95 dollars on top of my 93 dollar monthly payment. What a scam!
Google
1.0/5
Jul 18, 2022
Google Ideal Image Grand Rapids
I went to Ideal Image for laser hair removal. I got 9 treatments. I was told it takes 5 treatments and then I even went back for 4 more touch ups. I paid thousands of dollars and then after I got all the treatments I paid for, my hair still wasn't gone. I would have had to pay at least hundreds more to keep coming back because it did not work in the treatments I had already done. And now my hair is starting to grow back more and more as time goes on.
Google
5.0/5
Jul 9, 2022
Google Ideal Image Grand Rapids
Macie did my wrinkle relaxer, and it was a great experience! I was very nervous about my first treatment, and she did a great job putting me at ease. She explained everything in detail.
Google
5.0/5
Jun 30, 2022
Google Ideal Image Grand Rapids
Very professional. Everyone was very nice and competent. Kim, my nurse was awesome. Very gentile and sweet. Will be requesting her by name next time. Very happy with everything despite some of the reviews that made me a little skeptical at first. Once I arrived all my worries were put at ease and I am glad that I chose this location for my beauty spa.
Google
5.0/5
Jun 21, 2022
Google Ideal Image Grand Rapids
They are very welcoming, supportive & make you feel so comfortable.
Google
5.0/5
Jun 20, 2022
Google Ideal Image Grand Rapids
It was amazing the staff is seriously the best
Google
1.0/5
Jun 9, 2022
Google Ideal Image Grand Rapids
PLEASE READ COMPLETE REVIEW; I have changed this review a few times due to their sales pitch..... I will no longer give Ideal Image my money or business. I have been going there for several years and learn something new each time. So many things have gone wrong this year, and I currently have scarring on bikini from last year (they stated it would fade in 1-2 mo) Make sure to read ur contract - and ASK QUESTIONS. Amanda is my favorite! The back staff is so great! 1st review: Currently doing hair removal, and am on my 2nd treatment. It's pretty much life changing, and is working great! The staff is so kind, and I cannot sing enough praises on this company! Kim worked with me today, and she is AWESOME!!! Thank you for all u guys do there! Update: after many treatments and areas. I have had several: lip, chin, pits, bikini. The 1st part of the review was my 2nd ever treatment. Things they do not tell u: your treatments expire! And although I was told they guarantee their hair removal - they don't. They will charge for maintenance. Just read the fine print of anything u sign, it's no fun finding this out the hard way after giving them $1000s . And lastly, cancelling my membership has been quite the headache. I have gotten charges that need to be addressed on more than one occasion. The back staff is excellent an so nice, scheduling has been kinda weird. I am not purchasing anything else from them. I have found this company to be misleading and hard to deal with.
Google
1.0/5
Jun 6, 2022
Google Ideal Image Grand Rapids
I do not speak English, and when requesting his services I was able to speak with a consultant in Spanish, once the service was purchased I told him that if there was no problem because of my language and he told me no, that he was already aware of what I wanted, the day of my appointment they could not attend me because there was no one who spoke Spanish. I am waiting for the payment I made for the service they could not give me to be returned
Google
5.0/5
Jun 1, 2022
Google Ideal Image Grand Rapids
Everyone is very nice there. Offices always feel clean and tidy. All of the employees seem very experienced.
Google
1.0/5
May 25, 2022
Google Ideal Image Grand Rapids
I have been a loyal customer here for over 3 years. I’ve spent thousands of dollars on treatments. I have been unable to get treated the last 9 months due to being pregnant. I recently had my baby, and I called yesterday to schedule an appointment. I made the appointment for today at 3pm (the next day). I got an email that my appointment was incomplete so, I called. The person I talked to said that my appointment was canceled due to not filling out a form online. I never received the form to my email, and it’s obviously a newer practice as I never had to fill it out in the past. I was frustrated because my husband drove me and my brand new baby an hour to this appointment and it was canceled. The customer service rep on the phone told me to stop into the center for my scheduled 3 o’clock appointment since I was already in the area, and maybe they could fit me in. I walked in and the girl at the front desk told me they couldn’t accommodate me and that they were booked for the rest of the day. I asked when they could get me in and she told me they didn’t have any appointments until June 24- a month from today, but I call yesterday, and can be fit in the next day? That doesn’t make sense to me. Unfortunately you lost a loyal customer, and I’ll be taking my money elsewhere.
Google
1.0/5
May 17, 2022
Google Ideal Image Grand Rapids
The scheduling is a horrible experience and I'm not even technology challenged. The people who schedule you are not even knowledgeable about the service you are requesting. Showed up to my bbl appointment only to be turned away because I have to avoid sun for four weeks prior to the appointment.
Google
5.0/5
May 17, 2022
Google Ideal Image Grand Rapids
Quick and painless. I have barely seen hair after the 1st treatment.
Google
5.0/5
May 17, 2022
Google Ideal Image Grand Rapids
Very professional and sincere
Google
5.0/5
May 11, 2022
Google Ideal Image Grand Rapids
Ideal Image has been so good to me! Honest answers toward my needs and allow for me to feel 100% in control of my choices I make with my body and treatments.
Google
5.0/5
May 11, 2022
Google Ideal Image Grand Rapids
Staff was friendly and helpful
Google
5.0/5
May 11, 2022
Google Ideal Image Grand Rapids
Nice experience, fast answer. The staff is very helpful and they answer to all my questions
Google
5.0/5
May 4, 2022
Google Ideal Image Grand Rapids
Muy buena atención, te lo explican todo al detalle. Lo recomiendo. Solo necesitan personal que hablen español.
Google
5.0/5
Apr 29, 2022
Google Ideal Image Grand Rapids
Very professional staff and friendly nurses.
Google
5.0/5
Apr 29, 2022
Google Ideal Image Grand Rapids
Staff was nice did so well at listening to what I wanted and their recommendation. It was very comforting to know they could do virtual consultation and look at the area to determine how to achieve what I wanted.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Grand Rapids
Amanda is the best! Great experience!
Google
1.0/5
Apr 26, 2022
Google Ideal Image Grand Rapids
The person I was talking to was extremely nice and informative until I said that I had to keep thinking about different options he then got rude and tried to force me to pay at that time I will not be using you company for anything at this point in time and will be putting a review in my blog.
Google
5.0/5
Apr 22, 2022
Google Ideal Image Grand Rapids
Great service and care.
Google
1.0/5
Apr 15, 2022
Google Ideal Image Grand Rapids
impersonal, unprofessional, free consultation was conducted via Skype not in person. A very poor practice and way of business for medical procedures
Google
5.0/5
Apr 5, 2022
Google Ideal Image Grand Rapids
Everyone here is super nice. I did feel pressured to buy more services but that was expected.
Google
5.0/5
Mar 28, 2022
Google Ideal Image Grand Rapids
It was good. The nurse fully went over everything with me
Google
5.0/5
Mar 17, 2022
Google Ideal Image Grand Rapids
The staff are wonderful! Brooke did an amazing job.
Google
5.0/5
Mar 16, 2022
Google Ideal Image Grand Rapids
This was my first time at the 28th street location. Everything was very clean, organized, and fast! All the ladies were wonderful and Brooke did a WONDERFUL job on my botox injections. A little nervous since I've never done anything like this before but Brooke was great! Made me feel calm, comfortable, and she knew what she was doing. Pain free experience. I'd 100% recommend and go again! 🤗
Google
1.0/5
Mar 7, 2022
Google Ideal Image Grand Rapids
While the staff here is so nice and caring, the company itself is terrible. My membership auto-renewed without so much as an email. I called to get a refund that same day and was told that "a case" would be sent out for me and someone would get in touch with me anywhere from 1-3 weeks. That's $250 that they just took without any warning. Also be aware that botox units expire here. They run a promotion for a minimum amount of units, and never tell you that they expire. Unless you're going every three months or so, those are just wasted and your money is gone. I highly suggest taking your business elsewhere.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Grand Rapids
Do not recommend. I got laser hair removal and the lady who sold us the package assured us there was no time limit in which you had to have your treatments done - I specifically asked this because we were about to leave the country the next year and weren't sure when we would be back. Covid happened, and I didn't get in for appointments due to that either. They just informed me my contract had expired and I couldn't finish my treatments. Excuse me? What happened to no time limit? You need to sell what you say you're selling. Super shady.
Google
1.0/5
Feb 25, 2022
Google Ideal Image Grand Rapids
Update: it has been months since the front desk said someone would get a hold of me. It is impossible to get ahold of management or the owner. Dont make a contract over the phone with some in a different state. They will over change you. I would much rather sign up for services in person, they were able able answer the question I had and took the time to really listen. The people on the phone are so frustrating to deal with. They don't explain what is covered and when you say you want the membership they say it included in the quote but turns out they just over charge you amd don't give you what you pay for.
Google
5.0/5
Feb 22, 2022
Google Ideal Image Grand Rapids
Brooke was fantastic! Quick and professional the whole time. Made it so easy and comfortable while going through the treatment.
Google
5.0/5
Feb 21, 2022
Google Ideal Image Grand Rapids
The staff are friendly and knowledgeable. I have done both the hair laser as well as cool sculpting.
Google
1.0/5
Feb 18, 2022
Google Ideal Image Grand Rapids
The woman was very racist
Google
4.0/5
Feb 15, 2022
Google Ideal Image Grand Rapids
Macy is a great esthetician!
Google
5.0/5
Feb 9, 2022
Google Ideal Image Grand Rapids
Love this place!
Google
5.0/5
Feb 7, 2022
Google Ideal Image Grand Rapids
Girls always see to my comfort and added an extra service last minute
Google
1.0/5
Feb 7, 2022
Google Ideal Image Grand Rapids
I was lied to about the treatments and the 3 day right to refuse. Can.t get my money back.. I want out of the contract I signed yesterday. CEO David Prokupek is my next step which will involve my lawyers.
Google
1.0/5
Feb 4, 2022
Google Ideal Image Grand Rapids
I paid for hair removal and had to pause my account many time due to: 4 pregnancies 2 deployments in the military And 3 duty stations that did not have a ideal image. I moved to Michigan and suddenly, I have to pay a co-pay. Customer service said not to worry about it due to my military career and added a note to my account. I now drove 90 minutes to an appointment and have been sitting in a room for over 40 minutes. They now cannot find the “note” and refused to treat me. When I made the appointment, they said they see the note and it would be fine.
Google
2.0/5
Jan 25, 2022
Google Ideal Image Grand Rapids
My lazer hair removal didn’t remove all my hair. Maybe 75%
Google
5.0/5
Jan 20, 2022
Google Ideal Image Grand Rapids
I always have a great experience at ideal image. Love the staff and the clean new facility!!
Google
5.0/5
Jan 19, 2022
Google Ideal Image Grand Rapids
Great staff today with my treatment. Very nice and really liked them. They were understanding regarding the pain and made me feel at ease.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Grand Rapids
Macy did my cool tone procedure today. It was my first time and she did a very thorough job at explaining the procedure and keeping me comfortable throughout. Highly recommend!
Google
1.0/5
Jan 12, 2022
Google Ideal Image Grand Rapids
Read your contract/disclosure very CAREFULLY! Their hair removal can cause 1st - 3rd degree burns. Which is what happened to me. Don’t expect the “nurses” to review your changes in sun exposure or medications before every session, they seem to want you in and out as quickly as possible. If you do suffer excruciating burns that blister, scar and would get infected if not treated properly don’t expect them to reimburse the costs of treating the burns. Everyone I spoke to there had a “it happens” attitude meanwhile 6 months later I still have hyperpigmentation from this horrible experience at Ideal Image.
Google
5.0/5
Jan 11, 2022
Google Ideal Image Grand Rapids
This has literally been a game changer for me. Using services here to treat a cystic disorder.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Grand Rapids
Ideal image is a wonderful place to visit. The staff is so friendly and my nurse walks me through the entire process before we start anything. Always making sure I am comfortable.
Google
3.0/5
Dec 31, 2021
Google Ideal Image Grand Rapids
The customer service and nurse are great. But both times I've come, the products I'm sold do not match up with what I've requested. I'm not sure it's it's a lack of training on the sales end...
Google
5.0/5
Dec 30, 2021
Google Ideal Image Grand Rapids
The staff is extremely helpful and enjoyable. They do a great job calming my anxiety anytime I come in. My lazer treatment works so much better then I ever thought it would.
Google
5.0/5
Dec 28, 2021
Google Ideal Image Grand Rapids
Staff is very kind and professional
Google
4.0/5
Dec 27, 2021
Google Ideal Image Grand Rapids
The staff was friendly and efficient, however my last two appointments were in a treatment room that looked to also be used for storage. I was also told that I was paying for 10-12 treatments depending on hair growth, but at my 10th appointment, I was told that was it and I had to pay for any further treatments. I never achieved full hair removal and was disappointed that I was mislead in my initial consultation.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Grand Rapids
Alecia is absolutely fabulous!!! Excellent at communicating and customer-facing skills — even better is her detailed focus and the fact that she spends time being thorough. I’m seeing even better/quicker results. Honestly, this has gone so well, I’m treating myself by signing up to have another area treated. I haven’t been other than Ideal Image locations but if they are anything like the front staff at the Grand Rapids location you’ll be welcomed and treated well.
Google
5.0/5
Dec 21, 2021
Google Ideal Image Grand Rapids
Very kind and helpful!
Google
5.0/5
Dec 20, 2021
Google Ideal Image Grand Rapids
I love this center! Everyone is always super friendly and the service is awesome! I would def recommend this place!!!!
Google
4.0/5
Dec 20, 2021
Google Ideal Image Grand Rapids
I’ve had 5 or 6 treatments of laser hair removal and have already seen such a difference in my hair growth. Worth every penny!
Google
5.0/5
Dec 15, 2021
Google Ideal Image Grand Rapids
Overall, I think the staff and service were excellent (10/10), and I would recommend Ideal Image to others. In particular, Nurse Amanda was amazing and very thorough with her work! The only qualm I have is with the consultants. I suggest having medically trained staff weigh in on consultations because having sales people decide which treatments are effective for clients is not very objective. Personally, the consultants gave me me inaccurate information, but thankfully Amanda is amazing and made things work for me!
Google
2.0/5
Dec 14, 2021
Google Ideal Image Grand Rapids
I go to the spa for a massage once a month and the last massage was scheduled right before thanksgiving and was cancelled. no one called me ahead of time to tell me and I made the trip to the spa to only be told when I arrived that it was cancelled. very disappointing since it is 45 min from my home.
Google
1.0/5
Dec 10, 2021
Google Ideal Image Grand Rapids
Called and canceled and they charged my account 50.00.(woke up sick) canceled 5 hours before appt. I will never come back to this company again. I spent thousand of dollars here and recommended a ton of people here and you all treat people like garbage and don’t finish off contracts.also, my hair is growing back! Never go here, it’s a scam
Google
1.0/5
Dec 10, 2021
Google Ideal Image Grand Rapids
Horrible experience. I had to stop the laser treatment in the middle of the session because the nurse was not treating properly inspite of reminding her minimum 20 to 30 times. She is not pressing and continuously giving laser shots. I have pleaded her literally to press, but she said her job is not pressing. On top of that she said her hand is paining. It’s so inhumane to compare with her. Felt there is no value for the customer. I wouldn’t have gone for the treatment had I known the treatment would be like this. This is 2nd worst and horrible experience.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Grand Rapids
Been going to Ideal for almost a year. Extreme pleased with the care and results of my Botox injections. The membership rewards are amazing also. Highly recommend!!
Google
5.0/5
Dec 9, 2021
Google Ideal Image Grand Rapids
Great techs today. Fast, polite and thorough.
Google
5.0/5
Dec 7, 2021
Google Ideal Image Grand Rapids
I was so pleased with my interaction with Jaclyn Elmore. She was very informative yet personable.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Grand Rapids
Clean professional environment
Google
5.0/5
Dec 2, 2021
Google Ideal Image Grand Rapids
Everyone is very nice and inviting. Love the options and results.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Grand Rapids
I have used ideal image for a few months now. I am SO happy with my results. I have PCOS and was worried I wouldn’t get as great of results but I was wrong! The girls are so nice and informative and work around you schedule.
Google
4.0/5
Nov 27, 2021
Google Ideal Image Grand Rapids
Pricey but good service
Google
5.0/5
Nov 26, 2021
Google Ideal Image Grand Rapids
Amazing experience as always!!!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Grand Rapids
I’ve been going to Ideal for a while now. Always had a great experience! Botox, cool sculpting, bbl have all been great!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Grand Rapids
This place has been wonderful! The ladies who work here are all so friendly and get the job done in a timely manner. I will be getting more things done.
Google
1.0/5
Nov 22, 2021
Google Ideal Image Grand Rapids
I have fully paid and have just finished my contract with Ideal Image, I’m still having hair on my face. And I got the lifetime treatment but I was unaware that there was a co-pay. As if $3500 wasn’t enough for them. Also I missed two appointments due to Covid concerns and they won’t let me make up those appointments. So now I’m stuck paying $93 if I want to get the hair removed off my face because it didn’t work the first time. Extremely unsatisfied customer. Not worth your money or time.
Google
2.0/5
Nov 19, 2021
Google Ideal Image Grand Rapids
I went online requesting current deals be texted or emailed to me, and someone called within minutes. I asked for price per unit of botox and juvederm and this person refused to provide it and said I’d need a consultation. I said I was familiar with both and do not want a consult but need pricing and she insisted I take a 30 min consult and sent me a zoom link. I started getting texts and immediately opted out but still got flooded with calls and an email about my consultation. I replied to the email saying I will not be sitting through a 30 min consult just to get pricing, and never mind. 5 hours later this same person calls me again requesting I reschedule the consult. I told her I am absolutely not sitting through a 3rd interaction just so receive pricing. The whole process screams slimey-sales person to me.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Grand Rapids
Erin was very nice and professional. Made me feel comfortable!
Google
5.0/5
Nov 18, 2021
Google Ideal Image Grand Rapids
Great experience! The facility was very clean and the staff was very professional.
Google
5.0/5
Nov 16, 2021
Google Ideal Image Grand Rapids
The staff is the friendliest and so helpful!! Im so glad i went here for my laser hair treatment. Brooke was very nice and provided a comfortable experience!
Google
5.0/5
Nov 15, 2021
Google Ideal Image Grand Rapids
Alexandra was wonderful. She made the whole experience very pleasant.
Google
5.0/5
Oct 28, 2021
Google Ideal Image Grand Rapids
My appointment happened on time and I was out quickly.
Google
1.0/5
Oct 19, 2021
Google Ideal Image Grand Rapids
Really, really bad. Lori was pushy and insulting. She said they must have used water the first time I got botox because of the price. She also insulted me by saying, " I can't believe a nurse would use Groupon." Implying that I'm dumb because I tried to save money? I'm not sure. Also, insulting the competition isn't a good look for any business. I couldn't get off the call fast enough. I would rather pay more money somewhere else than be treated like this.
Google
2.0/5
Oct 13, 2021
Google Ideal Image Grand Rapids
I give them 2 stars because I have had good experiences with the nurses when I have gone. They have always made me feel comfortable. I am giving a low star review because of the amount of hair I still have. I have paid almost 7000$ (Full legs,armpits, bikini) and NONE of the places are hairless. I made sure before signing the contract to clarify that it would be hairless (minus blonde hairs that are impossible to get) and they said yes. I would only have to pay for touch ups when my body goes through a hormone change (getting pregnant etc). Well that hasn't happened. I called to ask if I could at least get a touch up on one of the places since literally none of them are hairless and they said my contract was done so I would have to pay the fee (couple hundred) for each place. Because apparently 7000$ wasn’t enough for even one place to actually get done. I don’t know if it didn’t work because of the long stretch between treatments when places were closed because of the shut down or what. But I was at least hoping for one of the places to be hairless after paying so much money.
Google
3.0/5
Oct 11, 2021
Google Ideal Image Grand Rapids
I believe that the hair-removal contract should be based off of number of appointment times rather than monthly/time. It is occasionally very difficult to schedule an appointment that works within that "appointment in 6 week" timeframe and still get the most laser hair removal for your money. The staff is very nice and helpful, but corporate needs to change patient satisfaction to their priority- because Ideal Image as a whole is not something I would recommend when there are other companies that prioritize patient's results rather than making them pay additional fees if their initial treatment did not do the work it was intended to in that time. All people's bodies and hair growth is not time interval dependent and this should be implemented before I recommend their service. I personally am happy with the results but wish that there could be more accommodation for specific cases.
Google
1.0/5
Oct 9, 2021
Google Ideal Image Grand Rapids
Very unhappy with my lip fillers and i had gotten 2 syringes The first time no one called the next day even though it was stated that they will call me to make sure everything was fine and I was not OK I had pus coming out of my lips and the second injection I let them know that no one called me the next day on my first syringe and they said that they will make sure they call me but same thing happened, and my lips are very uneven and I paid a lot of money for some thing that looks untouched. My lips look almost the same. Although they are very “Professional” and clean. It’s too overpriced and i felt not taken care of.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Grand Rapids
Victoria and Kim were the best! Very professional and understanding!
Google
5.0/5
Oct 5, 2021
Google Ideal Image Grand Rapids
The staff are always friendly and professional. I feel so comfortable with each one I have worked with
Google
1.0/5
Oct 2, 2021
Google Ideal Image Grand Rapids
I paid more than $5,000 for laser hair removal and that was with all kinds of discounts they offered. Not sure what treatments they give but I did not have any benefits from more than 10 treatments and I have photos to prove it. Once the initial period is over they start charging you for every treatment you need and make more money. They told me that it clearly says in their contract that there are no guarantees regarding the results. I have no medical reason that will explain why the treatments did not work. Now that I started questioning the quality of the treatments they have become extremely hostile towards me and completely disrespectful and unprofessional!! They canceled my appointments 3 times just few hours before my scheduled appointment. When I had to cancel it once, they asked for fees for Kate cancellation. This place is run by bunch of unprofessional employees and managers. Extremely dissatisfied and disappointed by the overall experience in terms of time and money wasted and a terrible service overall. They were very nice in the beginning but that all is just a show, no results from the treatments.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Grand Rapids
Thank you too Bre for making the experience 💯 positive🙌🏻
Google
5.0/5
Sep 30, 2021
Google Ideal Image Grand Rapids
I’ve had multiple treatments done at Ideal Image and every time has been a great experience. The nurses are so friendly and knowledgeable. Can’t wait to come back for more treatments!