Grand Rapids

3659 28th Street Southeast
Grand Rapids, Michigan 49512
616-328-6420

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Welcome to our Grand Rapids location! In 2013 we joined the CenterPoint shopping mall, located directly behind David’s Bridal on the NE corner of 28th St. and the East Beltline.
  • Our team of registered nurses have had extensive training and are highly educated on all of our services which include, Laser Hair Removal, Cool Sculpting, IPL Photofacials, Ultherapy, Wrinkle Relaxers, such as Botox, as well as Fillers, like Juvéderm, Restylane and Voluma.
  • Our signature MedSpa team prides themselves in creating the most relaxed and memorable visits for our clients. We are more than happy to share personal experience and guide each client in achieving their individual goals with our non-invasive cosmetic services. We are able to cater to everyone in their own unique way with exclusive packages custom made just for you!
  • Stop in anytime and chat with one of our team members. We look forward to making you a part of our family!

Our Grand Rapids medical spa laser hair removal center is located inside the Centerpointe Mall Plaza, to the left Lane Bryant.

4.3/5
4.3 /5
319 Reviews

Google
5.0/5
Jan 19, 2022
Google Ideal Image Grand Rapids
Great staff today with my treatment. Very nice and really liked them. They were understanding regarding the pain and made me feel at ease.
Google
5.0/5
Jan 15, 2022
Google Ideal Image Grand Rapids
Macy did my cool tone procedure today. It was my first time and she did a very thorough job at explaining the procedure and keeping me comfortable throughout. Highly recommend!
Google
1.0/5
Jan 12, 2022
Google Ideal Image Grand Rapids
Read your contract/disclosure very CAREFULLY! Their hair removal can cause 1st - 3rd degree burns. Which is what happened to me. Don’t expect the “nurses” to review your changes in sun exposure or medications before every session, they seem to want you in and out as quickly as possible. If you do suffer excruciating burns that blister, scar and would get infected if not treated properly don’t expect them to reimburse the costs of treating the burns. Everyone I spoke to there had a “it happens” attitude meanwhile 6 months later I still have hyperpigmentation from this horrible experience at Ideal Image.
Google
5.0/5
Jan 11, 2022
Google Ideal Image Grand Rapids
This has literally been a game changer for me. Using services here to treat a cystic disorder.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Grand Rapids
Ideal image is a wonderful place to visit. The staff is so friendly and my nurse walks me through the entire process before we start anything. Always making sure I am comfortable.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Grand Rapids
Very professional and great personality with all who were working that day. Detail oriented when explaining what the treatment was about and why. Answered questions in detail that was understandable.
Google
3.0/5
Dec 31, 2021
Google Ideal Image Grand Rapids
The customer service and nurse are great. But both times I've come, the products I'm sold do not match up with what I've requested. I'm not sure it's it's a lack of training on the sales end...
Google
5.0/5
Dec 30, 2021
Google Ideal Image Grand Rapids
The staff is extremely helpful and enjoyable. They do a great job calming my anxiety anytime I come in. My lazer treatment works so much better then I ever thought it would.
Google
5.0/5
Dec 28, 2021
Google Ideal Image Grand Rapids
Staff is very kind and professional
Google
5.0/5
Dec 27, 2021
Google Ideal Image Grand Rapids
Alecia is absolutely fabulous!!! Excellent at communicating and customer-facing skills — even better is her detailed focus and the fact that she spends time being thorough. I’m seeing even better/quicker results. Honestly, this has gone so well, I’m treating myself by signing up to have another area treated. I haven’t been other than Ideal Image locations but if they are anything like the front staff at the Grand Rapids location you’ll be welcomed and treated well.
Google
4.0/5
Dec 27, 2021
Google Ideal Image Grand Rapids
The staff was friendly and efficient, however my last two appointments were in a treatment room that looked to also be used for storage. I was also told that I was paying for 10-12 treatments depending on hair growth, but at my 10th appointment, I was told that was it and I had to pay for any further treatments. I never achieved full hair removal and was disappointed that I was mislead in my initial consultation.
Google
1.0/5
Dec 25, 2021
Google Ideal Image Grand Rapids
I would much rather sign up for services in person, they were able able answer the question I had and took the time to really listen. The people on the phone are so frustrating to deal with. They don't explain what is covered and when you say you want the membership they say it included in the quote but turns out they just over charge you amd don't give you what you pay for.
Google
5.0/5
Dec 21, 2021
Google Ideal Image Grand Rapids
Very kind and helpful!
Google
5.0/5
Dec 20, 2021
Google Ideal Image Grand Rapids
I love this center! Everyone is always super friendly and the service is awesome! I would def recommend this place!!!!
Google
4.0/5
Dec 20, 2021
Google Ideal Image Grand Rapids
I’ve had 5 or 6 treatments of laser hair removal and have already seen such a difference in my hair growth. Worth every penny!
Google
5.0/5
Dec 15, 2021
Google Ideal Image Grand Rapids
Overall, I think the staff and service were excellent (10/10), and I would recommend Ideal Image to others. In particular, Nurse Amanda was amazing and very thorough with her work! The only qualm I have is with the consultants. I suggest having medically trained staff weigh in on consultations because having sales people decide which treatments are effective for clients is not very objective. Personally, the consultants gave me me inaccurate information, but thankfully Amanda is amazing and made things work for me!
Google
2.0/5
Dec 14, 2021
Google Ideal Image Grand Rapids
I go to the spa for a massage once a month and the last massage was scheduled right before thanksgiving and was cancelled. no one called me ahead of time to tell me and I made the trip to the spa to only be told when I arrived that it was cancelled. very disappointing since it is 45 min from my home.
Google
1.0/5
Dec 10, 2021
Google Ideal Image Grand Rapids
Called and canceled and they charged my account 50.00.(woke up sick) canceled 5 hours before appt. I will never come back to this company again. I spent thousand of dollars here and recommended a ton of people here and you all treat people like garbage and don’t finish off contracts.also, my hair is growing back! Never go here, it’s a scam
Google
1.0/5
Dec 10, 2021
Google Ideal Image Grand Rapids
Horrible experience. I had to stop the laser treatment in the middle of the session because the nurse was not treating properly inspite of reminding her minimum 20 to 30 times. She is not pressing and continuously giving laser shots. I have pleaded her literally to press, but she said her job is not pressing. On top of that she said her hand is paining. It’s so inhumane to compare with her. Felt there is no value for the customer. I wouldn’t have gone for the treatment had I known the treatment would be like this. This is 2nd worst and horrible experience.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Grand Rapids
Great techs today. Fast, polite and thorough.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Grand Rapids
Been going to Ideal for almost a year. Extreme pleased with the care and results of my Botox injections. The membership rewards are amazing also. Highly recommend!!
Google
5.0/5
Dec 7, 2021
Google Ideal Image Grand Rapids
I was so pleased with my interaction with Jaclyn Elmore. She was very informative yet personable.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Grand Rapids
Clean professional environment
Google
4.0/5
Dec 3, 2021
Google Ideal Image Grand Rapids
PLEASE READ COMPLETE REVIEW; Amanda is my new favorite! The staff is so great!! Currently doing hair removal, and am on my 2nd treatment. It's pretty much life changing, and is working great! The staff is so kind, and I cannot sing enough praises on this company! Kim worked with me today, and she is AWESOME!!! Thank you for all u guys do there! Update after many treatments and areas. I have had several: lip, chin, pits, bikini. The 1st part of the review was my 2nd ever treatment. Things they do not tell u: your treatments expire! And although I was told they guarantee their hair removal - they don't. They will charge for maintenance. Just read the fine print of anything u sign, it's no fun finding this out the hard way after giving them $1000s . And lastly, cancelling my membership has been quite the headache. The staff is excellent and everyone is so nice, but I am not purchasing anything else.
Google
5.0/5
Dec 2, 2021
Google Ideal Image Grand Rapids
Everyone is very nice and inviting. Love the options and results.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Grand Rapids
I have used ideal image for a few months now. I am SO happy with my results. I have PCOS and was worried I wouldn’t get as great of results but I was wrong! The girls are so nice and informative and work around you schedule.
Google
4.0/5
Nov 27, 2021
Google Ideal Image Grand Rapids
Pricey but good service
Google
5.0/5
Nov 26, 2021
Google Ideal Image Grand Rapids
Amazing experience as always!!!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Grand Rapids
I’ve been going to Ideal for a while now. Always had a great experience! Botox, cool sculpting, bbl have all been great!
Google
5.0/5
Nov 23, 2021
Google Ideal Image Grand Rapids
This place has been wonderful! The ladies who work here are all so friendly and get the job done in a timely manner. I will be getting more things done.
Google
1.0/5
Nov 22, 2021
Google Ideal Image Grand Rapids
I have fully paid and have just finished my contract with Ideal Image, I’m still having hair on my face. And I got the lifetime treatment but I was unaware that there was a co-pay. As if $3500 wasn’t enough for them. Also I missed two appointments due to Covid concerns and they won’t let me make up those appointments. So now I’m stuck paying $93 if I want to get the hair removed off my face because it didn’t work the first time. Extremely unsatisfied customer. Not worth your money or time.
Google
2.0/5
Nov 19, 2021
Google Ideal Image Grand Rapids
I went online requesting current deals be texted or emailed to me, and someone called within minutes. I asked for price per unit of botox and juvederm and this person refused to provide it and said I’d need a consultation. I said I was familiar with both and do not want a consult but need pricing and she insisted I take a 30 min consult and sent me a zoom link. I started getting texts and immediately opted out but still got flooded with calls and an email about my consultation. I replied to the email saying I will not be sitting through a 30 min consult just to get pricing, and never mind. 5 hours later this same person calls me again requesting I reschedule the consult. I told her I am absolutely not sitting through a 3rd interaction just so receive pricing. The whole process screams slimey-sales person to me.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Grand Rapids
Erin was very nice and professional. Made me feel comfortable!
Google
5.0/5
Nov 18, 2021
Google Ideal Image Grand Rapids
Great experience! The facility was very clean and the staff was very professional.
Google
5.0/5
Nov 16, 2021
Google Ideal Image Grand Rapids
The staff is the friendliest and so helpful!! Im so glad i went here for my laser hair treatment. Brooke was very nice and provided a comfortable experience!
Google
5.0/5
Nov 15, 2021
Google Ideal Image Grand Rapids
Alexandra was wonderful. She made the whole experience very pleasant.
Google
1.0/5
Nov 2, 2021
Google Ideal Image Grand Rapids
So I have had some good experiences with the laser removal on my underarms, hair did pretty much fall off. But as far as my legs go I am very unhappy with the way they look, how bad it hurt. They don’t tell you how bad it hurts and don’t offer numbing cream until after the first. I was literally crying and feel ashamed to show my face there. I got the numbing cream and used it on the second visit hoping it wouldn’t be as bad but not any better. Hurt just as bad and I had 2 nurses doing both my legs at the same time so twice as bad. I have contacted Christine Allen the consultant multiple times, who told me a manager would contact me. And a Craig who called me a couple of times but I was in the middle of patient care and called him back multiple times and nothing. I said I would pay for the 2 sessions I already had but will not be doing my legs anymore. This picture shows how ugly my legs look since the first treatment. Good thing it’s cooler out and I can wear pants but summer may be a different story. I hope they can fix these issues and listen to concerns. This has been since my last visit a month ago. I’m tired of waiting for someone to fix this. I will not continue to do my legs. Not worth the amount of money they charge.
Google
5.0/5
Oct 28, 2021
Google Ideal Image Grand Rapids
My appointment happened on time and I was out quickly.
Google
1.0/5
Oct 19, 2021
Google Ideal Image Grand Rapids
Really, really bad. Lori was pushy and insulting. She said they must have used water the first time I got botox because of the price. She also insulted me by saying, " I can't believe a nurse would use Groupon." Implying that I'm dumb because I tried to save money? I'm not sure. Also, insulting the competition isn't a good look for any business. I couldn't get off the call fast enough. I would rather pay more money somewhere else than be treated like this.
Google
2.0/5
Oct 13, 2021
Google Ideal Image Grand Rapids
I give them 2 stars because I have had good experiences with the nurses when I have gone. They have always made me feel comfortable. I am giving a low star review because of the amount of hair I still have. I have paid almost 7000$ (Full legs,armpits, bikini) and NONE of the places are hairless. I made sure before signing the contract to clarify that it would be hairless (minus blonde hairs that are impossible to get) and they said yes. I would only have to pay for touch ups when my body goes through a hormone change (getting pregnant etc). Well that hasn't happened. I called to ask if I could at least get a touch up on one of the places since literally none of them are hairless and they said my contract was done so I would have to pay the fee (couple hundred) for each place. Because apparently 7000$ wasn’t enough for even one place to actually get done. I don’t know if it didn’t work because of the long stretch between treatments when places were closed because of the shut down or what. But I was at least hoping for one of the places to be hairless after paying so much money.
Google
3.0/5
Oct 11, 2021
Google Ideal Image Grand Rapids
I believe that the hair-removal contract should be based off of number of appointment times rather than monthly/time. It is occasionally very difficult to schedule an appointment that works within that "appointment in 6 week" timeframe and still get the most laser hair removal for your money. The staff is very nice and helpful, but corporate needs to change patient satisfaction to their priority- because Ideal Image as a whole is not something I would recommend when there are other companies that prioritize patient's results rather than making them pay additional fees if their initial treatment did not do the work it was intended to in that time. All people's bodies and hair growth is not time interval dependent and this should be implemented before I recommend their service. I personally am happy with the results but wish that there could be more accommodation for specific cases.
Google
1.0/5
Oct 9, 2021
Google Ideal Image Grand Rapids
Very unhappy with my lip fillers and i had gotten 2 syringes The first time no one called the next day even though it was stated that they will call me to make sure everything was fine and I was not OK I had pus coming out of my lips and the second injection I let them know that no one called me the next day on my first syringe and they said that they will make sure they call me but same thing happened, and my lips are very uneven and I paid a lot of money for some thing that looks untouched. My lips look almost the same. Although they are very “Professional” and clean. It’s too overpriced and i felt not taken care of.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Grand Rapids
Victoria and Kim were the best! Very professional and understanding!
Google
5.0/5
Oct 5, 2021
Google Ideal Image Grand Rapids
The staff are always friendly and professional. I feel so comfortable with each one I have worked with
Google
1.0/5
Oct 2, 2021
Google Ideal Image Grand Rapids
I paid more than $5,000 for laser hair removal and that was with all kinds of discounts they offered. Not sure what treatments they give but I did not have any benefits from more than 10 treatments and I have photos to prove it. Once the initial period is over they start charging you for every treatment you need and make more money. They told me that it clearly says in their contract that there are no guarantees regarding the results. I have no medical reason that will explain why the treatments did not work. Now that I started questioning the quality of the treatments they have become extremely hostile towards me and completely disrespectful and unprofessional!! They canceled my appointments 3 times just few hours before my scheduled appointment. When I had to cancel it once, they asked for fees for Kate cancellation. This place is run by bunch of unprofessional employees and managers. Extremely dissatisfied and disappointed by the overall experience in terms of time and money wasted and a terrible service overall. They were very nice in the beginning but that all is just a show, no results from the treatments.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Grand Rapids
Thank you too Bre for making the experience 💯 positive🙌🏻
Google
5.0/5
Sep 30, 2021
Google Ideal Image Grand Rapids
I’ve had multiple treatments done at Ideal Image and every time has been a great experience. The nurses are so friendly and knowledgeable. Can’t wait to come back for more treatments!
Google
4.0/5
Sep 17, 2021
Google Ideal Image Grand Rapids
The service and experience has been amazing sofar
Google
3.0/5
Sep 15, 2021
Google Ideal Image Grand Rapids
Nothing wrong with the visit. I’m just upset and feel deceived - I thought I was coming for electrolysis only to find out it was just another laser hair removal - which I have done in the past. And I feel marketing and consultation is just a play on words. Hair growth in unwanted places is an emotional things for people and I feel your advertising took advantage of that. I have decided to cancel my treatment plan going forward because this is NOT what I want. I want permanent hair removal not reduction. Be honest with people…laser is a choice for some and that’s okay.
Google
5.0/5
Sep 10, 2021
Google Ideal Image Grand Rapids
I had a wonderful experience from the moment I walked in the door. I was greeted warmly, and educated thoroughly by my nurse. I had Juvaderm and Botox in the same visit. I am excited to make my next appointment!
Google
5.0/5
Sep 2, 2021
Google Ideal Image Grand Rapids
Excellent. Josie was awesome
Google
2.0/5
Aug 25, 2021
Google Ideal Image Grand Rapids
Updated Review 08/26/2021 I used to love coming to Ideal Image. Today, however, I learned that my nurse, Victoria, was no longer there. I literally have seen no other nurse through my whole journey. I was super disappointed to hear this since she literally has made my whole experience the very best. It’s very personal some of the areas they do, and she made me feel like I was at home, very friendly and personable. She’s why I recommended my friend to start coming and being treated. Luckily, the other nurse I have seen is still there and hopefully can finish out my treatments with her!!! I also have had my face done for laser hair removal… today, I was suppose to have my face done, and found out that I now have to pay more money to get this done for future visits. The nurse did certain parts of it since I was already there. I have had appointments moved due to office situations and I have had to reschedule some appointments due to being sick and Covid. So because of that, my face wasn’t done “in time” and I guess I’m just SOL unless I pay a copay. Now, after the THOUSANDS of dollars I have paid, I have to pay over $100+ to have my face completed. I just feel with how costly these procedures are, that it should be a lifetime guarantee. I could see if it was even $50 or so for the whole face, but not $50 for a small section of the face. I left feeling very upset and disappointed. Laser hair removal is definitely worth it, and does work for those questioning it however! Original: Victoria is always a blast! She makes me feel comfortable and checks on me through out the process to make sure I’m good! She informs me of everything happening and is such a warm and caring woman! I love my experience because of her! You guys are awesome!
Google
4.0/5
Aug 16, 2021
Google Ideal Image Grand Rapids
This was my 8th laser treatment and I was put in a room with multiple pieces of equipment including in the changing room, it seemed like a make-shift storage room. This was not the experience I've come to expect from Ideal Image.
Google
1.0/5
Aug 13, 2021
Google Ideal Image Grand Rapids
Uhmmmm. Please look up my conversation with a rep, 8.13.2021 @ approximately 10am.
Google
5.0/5
Aug 12, 2021
Google Ideal Image Grand Rapids
My nurse Bri was great. I plan on asking for her every time!
Google
5.0/5
Aug 9, 2021
Google Ideal Image Grand Rapids
My nurse Alicia was amazing. She did a great job!!!!
Google
5.0/5
Aug 2, 2021
Google Ideal Image Grand Rapids
It was a great experience i had today I can't wait to come back ....
Google
2.0/5
Aug 2, 2021
Google Ideal Image Grand Rapids
*edit* they did offer me a 3rd session for free. Absolutely no change in my results several months later. Cool sculpting did not work at all. I completely wasted my money 💸 Staff are very friendly and professional. Unfortunately, cool sculpting didn’t work for me. I’m 3 months post my 2nd session on my arms and both the tech and myself could not see any noticeable difference. My consultant wasn’t working at the time of my last appointment and I’m still waiting to hear from her on what they can do to help me. I’m hoping I didn’t spend all that money for nothing 💸💸💸
Google
5.0/5
Jul 26, 2021
Google Ideal Image Grand Rapids
It was overall very accommodating. The sales process was long, but very clear in what you are agreeing to. The only pushy part was to set up the first apt after closing the sale. No biggie. Unfortunately, what I agreed to for financing is not what it appeared to be in the first bill. I panicked. I immediately reached out to my sales rep via email on a Sunday questioning the rate. She replied right away! On a SUNDAY! I was so surprised and so grateful! The following day via email I sent her a pic of the bill and she worked directly with the lender for me! In the end it was the right terms of the financing agreed to, just a funky bill presentation. My sales rep even stayed after hours to personally call me and ensure I was well taken care of and understood everything. I am very happy with how Ideal Image turned around a feeling of doubt into a new forever client. If you have the chance to work with Sales rep, Marie I, do it! She is the best example of outstanding service I have received in years. Now to find out how in spa service will be in a couple weeks for the first appointment.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Grand Rapids
A great place to go, I love having Bree! She has a great personality:)
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
I found out before I made an appointment that I have sensitive skin and that things they do would make my body break out. I tried to get out of it. And now I’m being charged a service I never got. And it goes on my credit report as negative. Never will I ever do business with these people. And I would never recommend it to anyone. How can someone be locked in a service they never have. Worst place everrrr
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
Worst place everrrrrr
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
Very rude and unprofessional
Google
5.0/5
Jul 12, 2021
Google Ideal Image Grand Rapids
Great customer service!! I always feel so welcome an comfortable.
Google
2.0/5
Jul 7, 2021
Google Ideal Image Grand Rapids
The people here are nice, but I had my appointment canceled due to some water damage and was not able to schedule again until over a month away. They were not apologetic at all, and if you charge THOUSANDS of dollars for something you better be a little more accommodating. Very upset, as for me I've struggled with excessive hair growth my whole life, and this isn't just something casual. I'm very disappointed.
Google
1.0/5
Jun 22, 2021
Google Ideal Image Grand Rapids
I thought I was weird when I was first asked to do a review after my first day of treatment. I got Cool Sculpting done here. When you come here make sure the sales person KNOWS what they’re talking about. I was told I was paying for 4 treatments and will be seen 60 days apart. I actually only paid for 2 treatments and was seen twice. After my first time I found out a “treatment” is a patch, which wasn’t explained. If I would’ve known that I wouldn’t of payed $2,500 to be seen TWICE. Definitely a waste of my money forsure, but you live and learn.
Google
1.0/5
Jun 21, 2021
Google Ideal Image Grand Rapids
Absolutely worse experience. I was bamboozled into getting into the door, then told the $2,000 treatment I was doing would most likely not show any results, and I would have to continue treatments to the tune of $6,000. Or cheaper if I bought a membership. Completely tricked and lied to a misguided information to get me to sign up for this treatment. The ladies in the office blame it on corporate and say it is not their fault, which I 100% agree with. Not only are you lying to customers , you are putting your employees in a precarious position. I am thankful the woman who worked with me was honest with me. But this company needs to be exposed for what they are doing.
Google
5.0/5
Jun 19, 2021
Google Ideal Image Grand Rapids
I honestly could not have asked for a better experience. Everyone was extremely kind and made me feel so comfortable and welcome. They also were very flexible with me and my crazy schedule. I’m really grateful. ❤️…. Edit: ooof. I don’t know what happened but this place is not the same.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Grand Rapids
Always a great experience at this location. From the nurses to the front desk all the ladies are fantastic!
Google
5.0/5
Jun 10, 2021
Google Ideal Image Grand Rapids
All the nurses I’ve worked with were amazing! They answered all my questions, kept me informed throughout the whole process, and I had a great experience with them!
Google
5.0/5
Jun 3, 2021
Google Ideal Image Grand Rapids
Amazing!! Awesome staff
Google
5.0/5
Jun 3, 2021
Google Ideal Image Grand Rapids
Staff is always very friendly and knowledgeable. Even though the Ultra Therapy was painful, Kim made the time go quickly and did her best to ease the pain.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Grand Rapids
My nurse Mikaela was very professional and kind. She made sure I was comfortable through out the entire process of my treatment and was quick and efficient.
Google
5.0/5
May 28, 2021
Google Ideal Image Grand Rapids
Breanna was so warm and comforting, very conscious of my comfortability, such a social butterfly! Loved having her as my nurse. I'd get another treatment just to hang out with her again. So nice and adorable 😊
Google
1.0/5
May 24, 2021
Google Ideal Image Grand Rapids
I waited 1 month and a half for my appointment, show up to my appointment and they told me it was canceled when I paid in full. The consultation lady messed something up so now I have to wait another month for appointment when I took work off for this appointment.
Google
5.0/5
May 21, 2021
Google Ideal Image Grand Rapids
Provides great information
Google
5.0/5
May 14, 2021
Google Ideal Image Grand Rapids
Fabulous staff!
Google
5.0/5
May 10, 2021
Google Ideal Image Grand Rapids
It was great. Easy payment solutions!!
Google
5.0/5
May 5, 2021
Google Ideal Image Grand Rapids
It was a great experience. My tech was so sweet and I felt very cared for with her!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Grand Rapids
My nurse was very nice and made me feel very comfortable.
Google
5.0/5
Apr 29, 2021
Google Ideal Image Grand Rapids
I appreciate that before every procedure, the nurse explains everything that she does down to applying aloe to your face after she is finished. I like that she asks if there are any questions or concerns and they are extremely polite and knowledgeable.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Grand Rapids
My experience was great, everyone was very nice and professional. My nurse was awesome, she made me feel very comfortable and did an excellent job, looking forward to my next appt.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Grand Rapids
My overall first experience was great! Very friendly, helpful, and knowledgeable team. My technician, Robyn made me feel very comfortable. I look forward to my future results! However, one thing I would change is the online health history form. The birthday section especially.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Grand Rapids
Tessa, my nurse, was very professional and always made sure that I was comfortable. She answered in detail every question that I had. I could tell she was knowledgeable and knew what she was doing. I’m very happy that I chose this place for my treatments.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Grand Rapids
The staff and nurses are so nice here. Any treatment I’ve had has been quick, clean, and they’re still very kind and comforting while being very covid compliant. I’ve seen Melissa a few times now for my Treatments and she’s so fun to chat with and helps take my mind off of what’s being done! Laser hair removal isn’t always comfortable! All in all I am very happy with Ideal Image of Grand Rapids!
Google
1.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
For the most part, the actual process of getting the treatment has been good. The nurses are very nice and personable. The scheduling on the other hand is NOT up to par. I have spent THOUSANDS of dollars with this company, but I will not get anymore work done here. I have to drive around 40 minutes each way to my appointments. Today, I arrived and I was told my appointment was canceled. After taking time off of work, this was frustrating. I asked the receptionist why the appointment was canceled. She responded that they sent me two emails letting me know, but I never received one correspondence from them. I asked when they were sent, and the receptionist said she couldn’t find when but that the emails were definitely sent. I checked my inbox, spam, deleted emails and I have nothing from them about confirming the appointment, let alone canceling it. She confirmed my email was correct (it was) and told me I could reschedule for an appointment OVER A MONTH AWAY. As this was not my mistake and I took time off of my job to get this work done and already paid for it, this was unacceptable. It just goes to show that companies that take your money up front do not care about the outcome. There’s other locations in GR to get laser hair removal done—that’s what I would recommend. A sorry is simply not enough for wasting my time and taking off work.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
Nurses were great and made me feel comfortable. They take care to make sure they are using the right settings for me, and I feel I am in good hands.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
Amazing place, and Great Services wonderful staff I love this place!
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
I had a great experience. Everything was very well explained. My nurse did an amazing job! I would highly recommend Ideal Image.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
My sister started laser hair removal at Ideal Image this past summer and everything went smoothly until she was diagnosed with melanoma. Ideal Image terminated her contract because they consider skin cancer a contraindication to laser hair removal which is included in the contract. The contract says that she is valid for a partial refund for any treatments she had yet to receive which they followed through with; however, they make the last 4 treatments free intentionally this way if the contract has to be terminated they get to keep your money and the last 4 “free” treatments they don’t have to refund you for. This company is a huge scam! By far the most unethical company I’ve ever heard of. Additionally, 2 months ago she requested to get a refund for the lifetime guarantee she paid $250 for since she is no longer eligible to receive treatments and they have yet to get back to her. She calls once per week. This company truly does not care about their customers. Please avoid them at all costs.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
My daughter started laser hair removal the summer of 2020. She entered into the standard contract for approximately 9 treatments. After 4 treatments she informed them that she was diagnosed with melanoma (not as a result of the laser hair removal). They informed her she could no longer receive laser hair removal and terminated her contract but said she was still obligated to pay the remainder of the contract minus one payment. The contract is front-loaded where the first half of the treatments make up the full amount and the last 4 are “free”. Therefore, she had to pay the majority of the contract but received less than half of the treatments. She also paid $250 upfront for a lifetime guarantee. She has called several times requesting a refund since she is no longer eligible to receive the remaining treatments with no return calls. This company apparently does not truly care about their customers. Be careful before entering into a contract with them.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
It was just wonderful. Kim is always trying to look out for her customer.
Google
5.0/5
Apr 14, 2021
Google Ideal Image Grand Rapids
Great place for hair removal. I will be looking into other services. The staff is reall nice and the location is extremely clean. I saw a major difference after just 1 session.
Google
5.0/5
Apr 13, 2021
Google Ideal Image Grand Rapids
Victoria my nurse was absolutely amazing.. kind, personable, and attentive. Loved her!
Google
5.0/5
Apr 12, 2021
Google Ideal Image Grand Rapids
Ideal Image has amazing staff. Everybody is incredibly friendly and knowledgeable. They were great in communication, answering all my questions and left me feeling very informed on what the procedure would entail. I highly recommend them!!
Google
1.0/5
Apr 8, 2021
Google Ideal Image Grand Rapids
I utilized the laser hair treatment. The only reason I give it a 1 is because every single person told me something different. One person said they could absolutely treat my problem areas. Another person told me they could but I wouldn’t see a lot of results. Another said I would defineitly be able to tell a difference. It felt like they were trying to sell me on their services and not telling me the truth. By the time it was too late and I had signed my money away I realized I was not seeing any results. The one time I did see results I asked the technicians to repeat the same settings and they didn’t and I never saw any more results. I do not recommend if you are wanting to get the laser hair removal.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Grand Rapids
Wonderful customer service!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Grand Rapids
I was very nervous for my first appointment but the ladies were so friendly and I was immediately put at ease!
Google
5.0/5
Mar 25, 2021
Google Ideal Image Grand Rapids
So far so good. Today was my first visit in my treatment. It was quick and easy. Very clean & very professional. I have been putting this off for years now and finally made the decision to take care of the hair in my chin that makes me so self conscious, so glad I’m doing this.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Grand Rapids
Very professional yet personable at the same time. Victoria is amazing and made me feel so comfortable, she also explained the process super well - no questions at the end 🙂 i would recommend Ideal Image to anyone looking to get permanent cosmetic procedures done!