Grand Rapids

3659 28th Street Southeast
Grand Rapids, Michigan 49512
616-328-6420

CURRENT PROMOTIONS

Sun 8:00am - 4:00pm
Mon 8:00am - 8:00pm
Tue 8:00am - 8:00pm
Wed 8:00am - 8:00pm
Thu 8:00am - 8:00pm
Fri 8:00am - 8:00pm
Sat 8:00am - 8:00pm
  • Welcome to our Grand Rapids location! In 2013 we joined the CenterPoint shopping mall, located directly behind David’s Bridal on the NE corner of 28th St. and the East Beltline.
  • Our team of registered nurses have had extensive training and are highly educated on all of our services which include, Laser Hair Removal, Cool Sculpting, BBL, Ultherapy, Kybella, Wrinkle Relaxers, such as Botox and Dysport, as well as Fillers, like Juvéderm, Restylane and Voluma.
  • Our signature MedSpa team prides themselves in creating the most relaxed and memorable visits for our clients. We are more than happy to share personal experience and guide each client in achieving their individual goals with our non-invasive cosmetic services. We are able to cater to everyone in their own unique way with exclusive packages custom made just for you!
  • Stop in anytime and chat with one of our team members. We look forward to making you a part of our family!

Our Grand Rapids medical spa laser hair removal center is located inside the Centerpointe Mall Plaza, to the left Lane Bryant.

4.4/5
4.4 /5
273 Reviews

Google
5.0/5
Jul 26, 2021
Google Ideal Image Grand Rapids
It was overall very accommodating. The sales process was long, but very clear in what you are agreeing to. The only pushy part was to set up the first apt after closing the sale. No biggie. Unfortunately, what I agreed to for financing is not what it appeared to be in the first bill. I panicked. I immediately reached out to my sales rep via email on a Sunday questioning the rate. She replied right away! On a SUNDAY! I was so surprised and so grateful! The following day via email I sent her a pic of the bill and she worked directly with the lender for me! In the end it was the right terms of the financing agreed to, just a funky bill presentation. My sales rep even stayed after hours to personally call me and ensure I was well taken care of and understood everything. I am very happy with how Ideal Image turned around a feeling of doubt into a new forever client. If you have the chance to work with Sales rep, Marie I, do it! She is the best example of outstanding service I have received in years. Now to find out how in spa service will be in a couple weeks for the first appointment.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Grand Rapids
A great place to go, I love having Bree! She has a great personality:)
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
Very rude and unprofessional
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
Worst place everrrrrr
Google
1.0/5
Jul 16, 2021
Google Ideal Image Grand Rapids
I found out before I made an appointment that I have sensitive skin and that things they do would make my body break out. I tried to get out of it. And now I’m being charged a service I never got. And it goes on my credit report as negative. Never will I ever do business with these people. And I would never recommend it to anyone. How can someone be locked in a service they never have. Worst place everrrr
Google
5.0/5
Jul 12, 2021
Google Ideal Image Grand Rapids
Great customer service!! I always feel so welcome an comfortable.
Google
2.0/5
Jul 7, 2021
Google Ideal Image Grand Rapids
The people here are nice, but I had my appointment canceled due to some water damage and was not able to schedule again until over a month away. They were not apologetic at all, and if you charge THOUSANDS of dollars for something you better be a little more accommodating. Very upset, as for me I've struggled with excessive hair growth my whole life, and this isn't just something casual. I'm very disappointed.
Google
1.0/5
Jun 22, 2021
Google Ideal Image Grand Rapids
I thought I was weird when I was first asked to do a review after my first day of treatment. I got Cool Sculpting done here. When you come here make sure the sales person KNOWS what they’re talking about. I was told I was paying for 4 treatments and will be seen 60 days apart. I actually only paid for 2 treatments and was seen twice. After my first time I found out a “treatment” is a patch, which wasn’t explained. If I would’ve known that I wouldn’t of payed $2,500 to be seen TWICE. Definitely a waste of my money forsure, but you live and learn.
Google
1.0/5
Jun 21, 2021
Google Ideal Image Grand Rapids
Absolutely worse experience. I was bamboozled into getting into the door, then told the $2,000 treatment I was doing would most likely not show any results, and I would have to continue treatments to the tune of $6,000. Or cheaper if I bought a membership. Completely tricked and lied to a misguided information to get me to sign up for this treatment. The ladies in the office blame it on corporate and say it is not their fault, which I 100% agree with. Not only are you lying to customers , you are putting your employees in a precarious position. I am thankful the woman who worked with me was honest with me. But this company needs to be exposed for what they are doing.
Google
5.0/5
Jun 19, 2021
Google Ideal Image Grand Rapids
I honestly could not have asked for a better experience. Everyone was extremely kind and made me feel so comfortable and welcome. They also were very flexible with me and my crazy schedule. I’m really grateful. ❤️…. Edit: ooof. I don’t know what happened but this place is not the same.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Grand Rapids
Always a great experience at this location. From the nurses to the front desk all the ladies are fantastic!
Google
5.0/5
Jun 10, 2021
Google Ideal Image Grand Rapids
All the nurses I’ve worked with were amazing! They answered all my questions, kept me informed throughout the whole process, and I had a great experience with them!
Google
5.0/5
Jun 3, 2021
Google Ideal Image Grand Rapids
Staff is always very friendly and knowledgeable. Even though the Ultra Therapy was painful, Kim made the time go quickly and did her best to ease the pain.
Google
5.0/5
Jun 3, 2021
Google Ideal Image Grand Rapids
Amazing!! Awesome staff
Google
5.0/5
Jun 2, 2021
Google Ideal Image Grand Rapids
My nurse Mikaela was very professional and kind. She made sure I was comfortable through out the entire process of my treatment and was quick and efficient.
Google
5.0/5
May 28, 2021
Google Ideal Image Grand Rapids
Breanna was so warm and comforting, very conscious of my comfortability, such a social butterfly! Loved having her as my nurse. I'd get another treatment just to hang out with her again. So nice and adorable 😊
Google
1.0/5
May 24, 2021
Google Ideal Image Grand Rapids
I waited 1 month and a half for my appointment, show up to my appointment and they told me it was canceled when I paid in full. The consultation lady messed something up so now I have to wait another month for appointment when I took work off for this appointment.
Google
5.0/5
May 21, 2021
Google Ideal Image Grand Rapids
Provides great information
Google
5.0/5
May 14, 2021
Google Ideal Image Grand Rapids
Fabulous staff!
Google
5.0/5
May 10, 2021
Google Ideal Image Grand Rapids
It was great. Easy payment solutions!!
Google
5.0/5
May 5, 2021
Google Ideal Image Grand Rapids
It was a great experience. My tech was so sweet and I felt very cared for with her!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Grand Rapids
My nurse was very nice and made me feel very comfortable.
Google
5.0/5
Apr 29, 2021
Google Ideal Image Grand Rapids
I appreciate that before every procedure, the nurse explains everything that she does down to applying aloe to your face after she is finished. I like that she asks if there are any questions or concerns and they are extremely polite and knowledgeable.
Google
5.0/5
Apr 26, 2021
Google Ideal Image Grand Rapids
My experience was great, everyone was very nice and professional. My nurse was awesome, she made me feel very comfortable and did an excellent job, looking forward to my next appt.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Grand Rapids
My overall first experience was great! Very friendly, helpful, and knowledgeable team. My technician, Robyn made me feel very comfortable. I look forward to my future results! However, one thing I would change is the online health history form. The birthday section especially.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Grand Rapids
Tessa, my nurse, was very professional and always made sure that I was comfortable. She answered in detail every question that I had. I could tell she was knowledgeable and knew what she was doing. I’m very happy that I chose this place for my treatments.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Grand Rapids
The staff and nurses are so nice here. Any treatment I’ve had has been quick, clean, and they’re still very kind and comforting while being very covid compliant. I’ve seen Melissa a few times now for my Treatments and she’s so fun to chat with and helps take my mind off of what’s being done! Laser hair removal isn’t always comfortable! All in all I am very happy with Ideal Image of Grand Rapids!
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
Nurses were great and made me feel comfortable. They take care to make sure they are using the right settings for me, and I feel I am in good hands.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
I had a great experience. Everything was very well explained. My nurse did an amazing job! I would highly recommend Ideal Image.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
Amazing place, and Great Services wonderful staff I love this place!
Google
1.0/5
Apr 20, 2021
Google Ideal Image Grand Rapids
For the most part, the actual process of getting the treatment has been good. The nurses are very nice and personable. The scheduling on the other hand is NOT up to par. I have spent THOUSANDS of dollars with this company, but I will not get anymore work done here. I have to drive around 40 minutes each way to my appointments. Today, I arrived and I was told my appointment was canceled. After taking time off of work, this was frustrating. I asked the receptionist why the appointment was canceled. She responded that they sent me two emails letting me know, but I never received one correspondence from them. I asked when they were sent, and the receptionist said she couldn’t find when but that the emails were definitely sent. I checked my inbox, spam, deleted emails and I have nothing from them about confirming the appointment, let alone canceling it. She confirmed my email was correct (it was) and told me I could reschedule for an appointment OVER A MONTH AWAY. As this was not my mistake and I took time off of my job to get this work done and already paid for it, this was unacceptable. It just goes to show that companies that take your money up front do not care about the outcome. There’s other locations in GR to get laser hair removal done—that’s what I would recommend. A sorry is simply not enough for wasting my time and taking off work.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
My sister started laser hair removal at Ideal Image this past summer and everything went smoothly until she was diagnosed with melanoma. Ideal Image terminated her contract because they consider skin cancer a contraindication to laser hair removal which is included in the contract. The contract says that she is valid for a partial refund for any treatments she had yet to receive which they followed through with; however, they make the last 4 treatments free intentionally this way if the contract has to be terminated they get to keep your money and the last 4 “free” treatments they don’t have to refund you for. This company is a huge scam! By far the most unethical company I’ve ever heard of. Additionally, 2 months ago she requested to get a refund for the lifetime guarantee she paid $250 for since she is no longer eligible to receive treatments and they have yet to get back to her. She calls once per week. This company truly does not care about their customers. Please avoid them at all costs.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
It was just wonderful. Kim is always trying to look out for her customer.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Grand Rapids
My daughter started laser hair removal the summer of 2020. She entered into the standard contract for approximately 9 treatments. After 4 treatments she informed them that she was diagnosed with melanoma (not as a result of the laser hair removal). They informed her she could no longer receive laser hair removal and terminated her contract but said she was still obligated to pay the remainder of the contract minus one payment. The contract is front-loaded where the first half of the treatments make up the full amount and the last 4 are “free”. Therefore, she had to pay the majority of the contract but received less than half of the treatments. She also paid $250 upfront for a lifetime guarantee. She has called several times requesting a refund since she is no longer eligible to receive the remaining treatments with no return calls. This company apparently does not truly care about their customers. Be careful before entering into a contract with them.
Google
5.0/5
Apr 14, 2021
Google Ideal Image Grand Rapids
Great place for hair removal. I will be looking into other services. The staff is reall nice and the location is extremely clean. I saw a major difference after just 1 session.
Google
5.0/5
Apr 13, 2021
Google Ideal Image Grand Rapids
Victoria my nurse was absolutely amazing.. kind, personable, and attentive. Loved her!
Google
5.0/5
Apr 12, 2021
Google Ideal Image Grand Rapids
Ideal Image has amazing staff. Everybody is incredibly friendly and knowledgeable. They were great in communication, answering all my questions and left me feeling very informed on what the procedure would entail. I highly recommend them!!
Google
1.0/5
Apr 8, 2021
Google Ideal Image Grand Rapids
I utilized the laser hair treatment. The only reason I give it a 1 is because every single person told me something different. One person said they could absolutely treat my problem areas. Another person told me they could but I wouldn’t see a lot of results. Another said I would defineitly be able to tell a difference. It felt like they were trying to sell me on their services and not telling me the truth. By the time it was too late and I had signed my money away I realized I was not seeing any results. The one time I did see results I asked the technicians to repeat the same settings and they didn’t and I never saw any more results. I do not recommend if you are wanting to get the laser hair removal.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Grand Rapids
Wonderful customer service!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Grand Rapids
I was very nervous for my first appointment but the ladies were so friendly and I was immediately put at ease!
Google
5.0/5
Mar 25, 2021
Google Ideal Image Grand Rapids
So far so good. Today was my first visit in my treatment. It was quick and easy. Very clean & very professional. I have been putting this off for years now and finally made the decision to take care of the hair in my chin that makes me so self conscious, so glad I’m doing this.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Grand Rapids
Very professional yet personable at the same time. Victoria is amazing and made me feel so comfortable, she also explained the process super well - no questions at the end 🙂 i would recommend Ideal Image to anyone looking to get permanent cosmetic procedures done!
Google
5.0/5
Mar 19, 2021
Google Ideal Image Grand Rapids
Victoria is always a blast! She makes me feel comfortable and checks on me through out the process to make sure I’m good! She informs me of everything happening and is such a warm and caring woman! I love my experience because of her! You guys are awesome!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Grand Rapids
Amanda was amazing!
Google
4.0/5
Mar 12, 2021
Google Ideal Image Grand Rapids
Loved my whole experience! I researched a few places around town and decided on Ideal Image because I knew for sure their hair removal treatment was 100% legit, some places are cheaper but it’s not permanent (and you might not know until after). The staff was always EXTREMLY kind and nice to me. Communication and scheduling was very easy. More importantly, now that I’m finally done (after almost two years) I love my results. The only reason I don’t give 5 stars is because the price is pretty high, but honestly I’d still do it again.
Google
5.0/5
Mar 11, 2021
Google Ideal Image Grand Rapids
Always very friendly and I tell all my friends how great it is.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Grand Rapids
Makayla was very friendly and professional. She made me feel very comfortable with my laser hair removal treatment.
Google
5.0/5
Mar 10, 2021
Google Ideal Image Grand Rapids
Very professional and well informed
Google
1.0/5
Mar 10, 2021
Google Ideal Image Grand Rapids
Staff are rude and have no respect for time
Google
5.0/5
Mar 8, 2021
Google Ideal Image Grand Rapids
I purchased 2 syringes of juviderm from my online consultant Jane McGinn for lip fillers! My first time ever and I was SO nervous!! When I arrived to the spa, everyone was super nice!! The nurse that did my injections was awesome! Her name was Kim and I would definitely recommend her and ask for her again! The pain was not even close to what I was expecting and I had almost NO bruising!!! My lips look great and I’m getting lots of compliments!! Definitely would recommend!!!
Google
4.0/5
Mar 8, 2021
Google Ideal Image Grand Rapids
It was great
Google
5.0/5
Feb 24, 2021
Google Ideal Image Grand Rapids
Have only had 2 of my appointments for my year long treatment and it has been amazing. my results have been incredible even after only the first time. My time with Tessa has been great and all the staff makes me feel incredibly welcomed. Would recommend to anyone who's inquiring about one of their services
Google
4.0/5
Feb 17, 2021
Google Ideal Image Grand Rapids
It was a great experience. All the staff were friendly and professional!
Google
5.0/5
Feb 13, 2021
Google Ideal Image Grand Rapids
Lovely staff and comfort of conversation about the whole thing.
Google
5.0/5
Feb 11, 2021
Google Ideal Image Grand Rapids
Currently I am receiving laser hair removal treatment on my bikini and under arms. I was able to purchase a package for the two areas, and pay on it as a loan. I started my laser hair removal journey just before COVID really hit the USA. During the lockdown I was unable to receive treatment, but a week before we were able to open back up I received a call to schedule my next session. Everyone is on top of their game here. From the Consultation to the front desk to the nurse. Very grateful for their hard work.
Google
5.0/5
Feb 9, 2021
Google Ideal Image Grand Rapids
10/10 always a great experience
Google
5.0/5
Feb 5, 2021
Google Ideal Image Grand Rapids
Victoria was amazing! She truly cared how my experience was and checked on me often throughout the whole thing.
Google
5.0/5
Feb 5, 2021
Google Ideal Image Grand Rapids
Excellent customer service
Google
1.0/5
Jan 28, 2021
Google Ideal Image Grand Rapids
It felt like a sales pitch. Didn’t feel like I was in a consultation for a medical service. Felt more like pay now or lose the deal. I don’t feel comfortable putting my health and skin in the hands of people I’m not sure about. I know all about skin treatments. Been receiving them for years at a local clinic and never was concerned. This concerned me as there is way to know if the person who may be treating me is properly trained or qualified. Felt more like I was being sold a time share.
Google
5.0/5
Jan 26, 2021
Google Ideal Image Grand Rapids
The most amazing experience I’ve ever had!
Google
5.0/5
Jan 25, 2021
Google Ideal Image Grand Rapids
All the staff were very friendly & welcoming! The lobby space and treatment rooms were very clean & tidy as well. I felt very comfortable chatting with my treatment nurses during my session, which always makes the experience more enjoyable.
Google
1.0/5
Jan 25, 2021
Google Ideal Image Grand Rapids
Refused to treat me. Emily lied and said she never treated me with Botox after my face lift in 2017 which resulted in minor facial weakness on my right side. I was also treated by Robin and Sarah. I've been getting Botox for years and all of a sudden they won't treat me? I waited all day and drove quite a distance for this appointment.
Google
5.0/5
Jan 21, 2021
Google Ideal Image Grand Rapids
It was very nice. Everyone was very pleasant.
Google
1.0/5
Jan 17, 2021
Google Ideal Image Grand Rapids
Buyer beware! My 18 year old daughter was sold a package for over $3000. Although the contract she signed had a cancellation policy and the Ideal Image website has a cancellation policy for a $20 processing fee if the request is made within the first 30 days, Ideal Image will not honor their policy. Furthermore, they rescinded my daughter's ability to even read her contract and stated that the only possible cancellation option is due to a medical reason. They cannot disclose a single medical reason that would be considered valid and have not allowed my daughter to meet with any of their medical staff. This company is not trustworthy.
Google
3.0/5
Jan 12, 2021
Google Ideal Image Grand Rapids
My technician was friendly, knowledgeable, caring, and personable. I have not had to "shave" my chin, in almost a month, this is huge for me. I was actually brought to tears, over how happy I am with the results of laser treatment. My only concern at this point is rather or not I will "run" out of time. My understanding when I signed up was that my visits for laser treatment were "until" the hair was gone- I didn't realize I had a limited number of visits, in fact I specifically remember the young lady that signed me saying it was lifetime maintenance meaning if a stray "poppep" up I could go in for a follow-up. She assured me that even if I moved, I would have this options. The last few times I have gone, they talked about it being my last few visits- yesterday I asked the young lady if I was running out of visits, she checked at the front desk. The receptionist told her my contract was one that was not extended (due to COVID). So I am slightly confused. I love this service, and have been so very happy with the results. I would hate to not have the option to maintain my hairless face 🙂
Google
5.0/5
Jan 8, 2021
Google Ideal Image Grand Rapids
Brie was very friendly, knowlegable and patient with me and had a smile on her face from beginning to end.
Google
5.0/5
Jan 7, 2021
Google Ideal Image Grand Rapids
I HAD EXTREME DIFFICULTY GETTING AHOLD OF A REPRESENTATIVE WHO EMAILED ME SAYING THAT I HAD A DEADLINE TO REACH HIM ON THURSDAY,DECEMBER 31,2020. OR MY CLAIM MIGHT BE VOIDED. I CALLED OVER FIVE TIMES AND REACHED SEVERAL VOICEMAILS & TRANSFERS TO EXTENSIONS WHICH LEFT ME WAITING FOR SEVERAL MINUTES WHILE I WAS ON A 30MIN LUNCH BREAK. I CALLED ONE LAS T TIME AND AN AMAZING OPERATOR OR CUSTOMER SERVICE REP ANSWERED & LISTENED FIRST TO MY COMPLAINT AND CONCERNS AND LET ME KNOW THAT MOST EMPLOYEES WERE ON PTO (PAID TIME OFF). ITS THEN I UNDERSTOOD WHY NO1 WAS ANSWERING. BRITTANY NOT ONLY EMAILED ALL CONCERNED PARTIES,BUT CALMED MY FEARS BECAUSE I WAS NOT FEELING WELL ON NEW YEARS EVE. AND SHE WAS PROFESSIONAL,COURTEOUS, AND TOOK CARE OF ME & MADE ME FEEL SPECIAL AS CUSTOMERS EXPECT. THANK YOU BRITTANY.
Google
5.0/5
Jan 4, 2021
Google Ideal Image Grand Rapids
Great experience
Google
5.0/5
Dec 28, 2020
Google Ideal Image Grand Rapids
First time was saturday and I was so nervous but it was such a great experience!! The staff is super friendly and I think my nurse’s name was Kim (but not sure. she was amazing). The staff is friendly and knowledgeable.
Google
5.0/5
Dec 18, 2020
Google Ideal Image Grand Rapids
So far both the people I talked to were extremely nice, and they were trying their hardest to make sure to find the perfect payment plan for me. I'm gonna do it, once I get money for a down payment I'm so going for coolsculpting, it's better than trying diet pills and dad diets that never work.
Google
5.0/5
Dec 15, 2020
Google Ideal Image Grand Rapids
Everybody is very friendly and professional.
Google
5.0/5
Dec 10, 2020
Google Ideal Image Grand Rapids
My first visit was very comfortable and professional. The nurse was very informative and made sure I felt good throughout the treatment.
Google
5.0/5
Dec 9, 2020
Google Ideal Image Grand Rapids
I have recently moved from a different medical spa in the area over to Ideal Image. From the moment that I sent an inquiry the spa was extremely responsive, courteous, and easy to work with. I had a great experience through consultation, booking, billing. The information provided to me was complete and clear, which is awesome! During my appointment, the staff showed to be knowledgeable and hygienic. Through different experiences at a different spa, it was clear that the level of training and education of the practitioners at Ideal Image was superior to others, clearly displayed through their advanced techniques and ability to walk me through the reasons why they did it in a particular manner. Thank you very much to all staff at Ideal Image, I feel great and you all made me look great as well! Thank you!!!!
Google
5.0/5
Dec 5, 2020
Google Ideal Image Grand Rapids
Ladies are friendly, and I love being able to get services done on a payment plan.
Google
5.0/5
Nov 29, 2020
Google Ideal Image Grand Rapids
I like how quickly I can get an appointment.
Google
5.0/5
Nov 24, 2020
Google Ideal Image Grand Rapids
Very nice staff and experience.
Google
5.0/5
Nov 22, 2020
Google Ideal Image Grand Rapids
Tessa is great to work with. Made sure I scheduled my appointments with her specifically. She made me feel comfortable and I really appreciated her being there to walk me through the cool sculpting procedure
Google
5.0/5
Nov 17, 2020
Google Ideal Image Grand Rapids
It was great. Painless and quick.
Google
4.0/5
Nov 8, 2020
Google Ideal Image Grand Rapids
Wonderful experience!
Google
5.0/5
Nov 6, 2020
Google Ideal Image Grand Rapids
Very awesome friendly staff! Love that same lady has been doing my hair removal everytime. I believe her name is mykaylah. She’s awesome and I’m seeing great results
Google
5.0/5
Nov 2, 2020
Google Ideal Image Grand Rapids
The staff is amazing. They make you feel comfortable and cared about. They are all absolutely the sweetest.
Google
5.0/5
Oct 26, 2020
Google Ideal Image Grand Rapids
So far I've only had the consultation. The first call after submitting my interest in service was great. The lady told me what to expect for the zoom meeting and set up a time that worked for me. The call for the consultation was first by a representative that then put me on hold for over 20min which I did not enjoy, but once I was on the phone with Anthony, I had a great consultation and he was able to answer my questions and supplied all the information I was looking for with a follow up email. His timelines was greatly appreciated and he was great to talk to. Update** Just had my first visit. It went great! Victoria was informative, made me feel comfortable and has a quick process. I went in thinking it was going to be very painful and of course there are some areas more sensitive that others but it is quick and doesn't linger. Victoria made sure I was doing well all along the way. Most areas didn't hurt at all. Can't wait for my next treatment!
Google
5.0/5
Oct 23, 2020
Google Ideal Image Grand Rapids
Great customer service!
Google
5.0/5
Oct 22, 2020
Google Ideal Image Grand Rapids
Very professional and friendly, made me feel very comfortable, and it went so fast!
Google
5.0/5
Oct 19, 2020
Google Ideal Image Grand Rapids
I really love going to Ideal Image. The ladies are always super nice and friendly. They make the experience awesome and are all very knowledgeable and open to answering all your questions.
Google
5.0/5
Oct 15, 2020
Google Ideal Image Grand Rapids
Wonderful! My nurse was so pleasant (:
Google
4.0/5
Oct 12, 2020
Google Ideal Image Grand Rapids
Had very pleasant experience. Thank you.
Google
5.0/5
Oct 6, 2020
Google Ideal Image Grand Rapids
Everyone here is wonderful--very personable and professional. Hands down my best med spa experience ever!
Google
5.0/5
Oct 2, 2020
Google Ideal Image Grand Rapids
Melissa my nurse was very considerate of my concerns as it was my first time and she was gentle as well.
Google
5.0/5
Sep 28, 2020
Google Ideal Image Grand Rapids
Love the treatments and the staff! I’m only a few treatments in for laser hair removal and already seeing a huge difference. All the nurses take great care of me - Emily, Tessa, and Madison to name a few. I will be a lifelong customer 🙂
Google
5.0/5
Sep 25, 2020
Google Ideal Image Grand Rapids
My first experience with Botox cosmetic procedure. Mikaela did a wonderful job and explained the procedure very well. Looking forward to trying other new treatments.
Google
5.0/5
Sep 22, 2020
Google Ideal Image Grand Rapids
The consult was informative and the staff was knowledgeable and professional. The staff was friendly and attentive to my needs during the treatment and making me comfortable. Happy with the treatment I received!
Google
5.0/5
Sep 22, 2020
Google Ideal Image Grand Rapids
The building is very clean and nice. The staff is amazing and very helpful.
Google
1.0/5
Sep 22, 2020
Google Ideal Image Grand Rapids
I went to my 2nd appointment after a hour drive to Grand Rapids, Michigan. I didn't receive my service because I didn't bring in lab work. Didn't know I had to bring them...I left and have made call to Ideal image..no return call like they keep tell me with in 48 hours its been over a week now.. so at this point I will be making one more call and then will call a lawyer to get my money back.
Google
5.0/5
Sep 15, 2020
Google Ideal Image Grand Rapids
I love this place & I love their staff!! Everyone there was very kind, informative & was able to ease my mind of any concerns I had. I will be coming back here again 🙂
Google
5.0/5
Sep 11, 2020
Google Ideal Image Grand Rapids
From the consult to the service, staff do a great job making you feel comfortable and teaching you about the service. 10/10, highly recommend!
Google
5.0/5
Sep 10, 2020
Google Ideal Image Grand Rapids
Amazing experience each time I come in. The staff are so helpful and make me feel comfortable, which is amazing since I am very physically exposed. The laser treatment worked and I can not stop telling people about my results
Google
4.0/5
Sep 8, 2020
Google Ideal Image Grand Rapids
Laser hair removal for my underarms has worked wonderfully so far. The treatments are quick but very painful by the 5th appointment (nothing like getting struck by a rubber band). Kim Vanderveen is the best RN there! I had most of my treatments with her. She always took good care of me and always asked how I wanted the process to go. Definitely schedule with her.
Google
1.0/5
Sep 1, 2020
Google Ideal Image Grand Rapids
The saleswoman was so rude.
Google
1.0/5
Sep 1, 2020
Google Ideal Image Grand Rapids
The salesperson is REALLY about sales. Your treatment does not matter and they’ll ask for your private information until you can prove you can’t have laser hair removal.