Jessica was fantastic!

Sam did an amazing job!!! Cannot praise her enough!!

For this one I blame the company because I understand motivations. With the limited availability of your scheduling there was a miscommunication when it comes to what I was willing to wait for appointments and what I was not. Unfortunately I had to find out that the appointments were not available until far into the process, the part I am most confused about is how I had 3 appts scheduled when I got off the phone and 2 more that I was not aware of were sent to me via text and email. So I called in to figure out what they were for thinking maybe that was a holder for my being on the "waitlist". After calling in I kept getting transferred and redirected (in the wrong direction) and had to call back multiple times because it was either the wrong place, dept. or no one answered. Finally I got ahold of someone and I told them I would like to cancel all my appointments as they would not be within the timeframe I agreed upon. I feel scammed and I had been a loyal customer for years. I do not plan on returning to this company. The lady who originally helped me was very friendly but I did not appreciate getting appt notifications after our call for dates I did not approve.

Ari and Susanna were amazing!

Ari really nice very professional

Jessica and Christina were extremely kind and knowledgeable about treatments and scheduling. Thank you!!

Christina is a very friendly person when you arrive at the Maple Grove ideal imagine.

I’ve been to a few different Ideal Image locations now and aside from scheduling difficulties that seem to be apparent at every location I was pleased with my treatment today. I have yet to have a bad technician, but Ari seemed extra thorough and pleasant.

I wasn’t very happy with my service until I met with Ari, she went above and beyond to help me achieve what I was looking for. She made me feel confident that I was getting the best treatment.

I have been coming here over 4 years now and i absolutely love it. Ive been seeing ari the last few months and she is WONDERFUL. So fricken funny, and makes you forget about the pain 😅 (i get laser hair removal) would recommend!

Pam just did my 6th appointment and did an amazing job!! She’s very personable making my lazer hair appointments as comfortable as possible. 😁👍🏼

Jessica was amazing! So impressed with my experience!

Pam is awesome! 😊

Pam was great.

Amber did a wonderful job. Very patient and professional. Good communication.

Customer service, scheduling and communication is absolutely horrible!! I did love the results of my services and tye nurses are very knowledgeable.

Just finished my second appointment, the gal at the front desk was very nice and helped me switch part of my contract over! And Pam the nurse that I had today was very sweet and understanding! So far she’s the best nurse I’ve had and hope I can continue to get her as she made my experience so much better!

Pam was very nice and went out of her way to make me feel comfortable.

We t for my 5th laser hair appointment today. Pam was amazing!!

Arie is F'ing Amazing! 💞💞💞💞

Suzanna & Christina were such sweethearts! Things glitched with my schedule & they still managed get me an appt within minutes, so I didn't have to come back. It was such a lifesaver to me. Thank you soooooo much maple grove ideal image you ladies are amazing👏

Have been visiting this location for several weeks. The staff is wonderful - helpful, knowledgeable & competent. They are also fun to talk with. It’s not always pleasant but the people are sensitive to the process & plenty calm. I have worked with Ari, Christina & Yelena & enjoyed all of them & their work.

I wish I didn’t have to give even one star, Ideal Image doesn’t deserve any in my opinion. I worked with a consultant by the name of Tammy Fleming. She not once mentioned a contract and that they were going to charge me right away for services that have not been done. Not to mention that she stopped responding to me and was of no help! These people sure are pushy and don’t care about their clients. I have a medical issue that prevents me from getting work done and this companies “medical team” seems to think they can go above what my doctor says and say oh yes you can! I have already reached out to an attorney and plan on filing a lawsuit. PEOPLE DO NOT WASTE YOUR MONEY AND TIME WITH IDEAL IMAGE. Go to a company that cares and does not make you jump through hoops and ignores you and actually has good customer service.

the consultation was a waste of my time and seemed to be a strategy to get me to spend $1100 to get an appointment for Botox treatment. Felt like a total scam and is extremely expensive.

Just want to say that I just had the best hair removal experience at the Maple location! Ari made the experience for me! She was very friendly and very thorough when doing the treatment. I would say she is by far my favorite, especially for laser hair removal treatments.

Been getting hair removal for myself.. far from an enjoyable experience over all but I really enjoyed the demeanor of my nurse Aria makes the situation doable when it's not something you want to continue doing 🤣

I talked to an out of state sales agent that booked a service for me to be done a week out. I wanted this service done before an event and was assured that wouldn’t be a problem. I opted for the financing thinking I could pay it off quickly. She was very enthusiastic and helpful and gave me “special pricing”. The day of my service I received a call canceling my appointment. The next available appointment wasn’t until mid July which is 2 months out. I was told s manager would call me, that’s yet to happen after 2 weeks. I understand staffing issues but because I am bound to a contract, I’m now stuck making payments on a service I have not yet received and I will not have before my event. I was told I wouldn’t be able to break my contact. I’d like to go somewhere else where I feel more confident spending my money and can have the service done promptly. I’m very disappointed in the customer service I’ve received and wish I’d done more research before signing a contract. Who knows if I’ll ever receive anything for my money.

I got the Ideal Image Cooltone on my stomach and it was wild but awesome at the same time. I do have to thank my Nurse Practioner/technician Ari because she was the main reason I enjoyed my time. Great prep work, great conversation, great atmosphere. From the person who greeted me at the front desk to the person I had a video conference with to the technician that stayed with me through out the procedure, every part of the experience was A++++ for me!! Thanks, I will be back!!! 😁🥰

Amazing! Ari is so great and thorough

I usually see Ari - she’s my girl!! But scheduling happens and Pam did not disappoint! We upped the settings today and she made sure I was comfortable. Wonderful experience every time!

First experience at the this location and front desk personnel were welcoming. Met with Nurse Ari, she is very knowledgeable and transparent with her work. She took the time to listen and ask questions to help me achieve my goals. Her great personality is definitely a bonus to the service! Great vibes here!

My Nurse Ari was so welcoming and comforting during my service. Also I had so many questions and Suzanna at the front desk was super helpful in giving me all the information. Thanks ladies!

Abby is my favorite nurse! So sweet! The MN area manager, I believe her name is Erin, amazing customer service, she is extremely nice and understanding!

On top of having good experiences while at Ideal Image, I was able to be connected with a great Aesthetic Consultant, Christine Allen. Christine has been vital in getting my appointments set up correctly, helping me reschedule a few appointments, making sure my applications are spread out appropriately and really just getting me the best knowledge about how to go about what they can do for me. I am impressed by the company and pleased that they have a high level of customer service along with top notch services.

Not for me. Way over priced.

Very easy and relaxed

Pricing and package tiers feel extremely limiting. Pressure to do more than you planned is the name of the game and it feels like a scam

Excellent customer service!

Ari has been the most amazing! Would recommend her for your needs!

I loveeed talking with Ashley! She’s super friendly and was super helpful.

Ideal imagine does miracles! I am absolutely happy with my results! 5 sessions down and I’ve seen results immediately after sessions 3. If you are skeptical 🤔 DONT BE! You’ll absolutely love it! 🥰🥰🥰

Sam did such an amazing job with my laser treatment. She was very patient and empathic. Can’t wait to come back! Ken at front desk was very kind and helpful and has the coolest hair!

Staff was courteous and professional. Everything was explained to me before my procedure. The facility and rooms were clean. I felt well taken care of and was able to ask questions every step of the way.

Excellent service. Staff did their job awesomely

Today was my first laser hair removal appt at Ideal Image, and my nurse Ari was phenomenal! She made me feel so comfortable through the whole process. She knew when to slow down or speed up the laser process due to the more sensitive areas. I was in and out in 30 minutes. She did two areas for me. The pain in tolerable. Do not let that stop you from removing unwanted hair. UPDATE: I just had my 5th treatment with Ari at the Maple Grove, MN location. She has continued to show me she is exceptional as a person, and as a nurse. 100 % recommend requesting her for your services.

Results were minimal, price was higher than competitor. Initially recommended to do six applicators on the first visit and four on the second visit. Compared to Associated Skin Care it looked like a better value, $3795 versus $500 per applicator. At treatment the nurse instead decided on four applicators on the first visit and two on the second. The results were poor. The treatment they wound up choosing was $795 more than what the competitor would have charged. Yet they insisted we had used up the treatments and would have to start over and pay for any additional applicators. I typed and provided this information to give Ideal Image a chance to make it right but received no response.

Very thorough and very friendly.

It was okay, new to me the lady was so welcoming and she explained every step she took. The front desk had a poor customer service when I first walk-in he was on the phone for like half an hour I sit down and when he got off the phone he did not ask me can I help you I have to ask him am I to the right place because he did not even care to look in my direction to ask me whether I was here for treatment I almost walked out

Sam and Pam were fantastic! 10/10 would recommend visiting them for laser hair removal!

I give them a 5 star rating and they are so polite kind and courteous

Sam did a great job explaining the whole photo facial process and did an amazing job.

Thank Sam!! You were professional and informative!!

Sam was fantastic! So easy to talk to and such good treatment and care.

It was a very relaxing and amazing experience! Sam was very personable and knowledgeable and made everything run smoothly! I highly recommend Sam at the Maple Grove Ideal Image!!!

Love this place, they are super quick and really friendly. This was my fourth visit and I’ve noticed a huge difference with the laser hair removal! Becca is AMAZING and very detail oriented and takes her time. By far my favorite nurse there! She makes sure she tells you what she’s doing, and asks if she needs to go slower/faster. Was really great at training in a new staff. Ken is fabulous at setting up appointments and booking new services. His vibe is always on point! Definitely set up my next service.

Yelena Ken both are amazing and friendly

Friendly staff, very informative.

This was my 4th appointment at this location and every time I have been it is clean and the staff is very helpful and friendly. My nurse Lisa was very kind and thorough during my appointment.

I worked with Aubrey for full bikini and she is just great!! Good bedside manner and thorough with her work

The nurse who did my treatment was amazing! Walked me through everything, very patient, totally fun - top notch

My experience has been horrible. I waited months before being called back to discuss the rude treatment I received in-clinic. Sadly, I was convinced by the manager to book more treatments. When I tried to cancel those after reflecting on my experience, I was told that my $500 deposit was no refundable. Again, I’ve made numerous calls to attempt to clear this up and come to reasonable resolution. My calls are never accepted or returned. My money is being held despite multiple attempts to be refunded so I can take my business elsewhere. The only customer service rep that I spoke to hung up on me after telling me I’d never get my money back. I don’t know how a business can operate this way in this day in age but I’m doing my part to let others know about my terrible experience, starting with the BBB. Credit where it’s due, most all clinic employees that initially answer the phone are very polite. They just can’t seem to get their superiors to do their jobs, unfortunately.

Sam and Ken were fantastic, friendly, helpful and very professional!

Staff is great but I paid close to 3000 to do my chin and lip and I still have to shave, wax and pluck. Recently went in for a touch up for $55 which burned the hairs but some still came back. I figured for $3000 I could have free touch ups...literally my treatments take ten minutes. Again, Staff is great I just don’t think you get what you pay for.

very welcoming environment, friendly staff overall great service.

Fantastic!, Very personable, friendly....quick responses.

I did a zoom call to get a quote and the next thing I know, I'm almost signing a contract to commit to a service that I wasn't ready to commit to. The person never told me that's what was happening until I asked. I'm not happy that my credit was run for financing before I was ready to commit. I believe this is a really shady practice and if I decide to move forward with laser hair removal, I will definitely be taking my business elsewhere.

Lisa was amazing in treating me for laser hair removal and cooltone. She talked to me the whole time during cooltone and made me feel more than comfortable. Lisa was great and I hope to see her at my next appointment!! Abby (Edina) and Ari (Maple Grove) were also awesome to work with!!

Although the laser process is not pleasant, the staff is amazing. I've done three treatments, and each time the nurses I've had are very nice and understanding. They make sure to tell you where they are putting the laser and always checking if you are okay and need a break. I just worked with Renee, she was on her last week of training and she did amazing! Was very patient, very thorough and great bedside manner. She did great with not going too fast and always made sure I was doing okay. The gentleman at the front desk (forgot his name!) is so nice, works quickly and has a great attitude. I have not had a bad experience here at all. So glad I took the plunge and got laser hair removal!

My nurse was awesome and very knowledgeable. I am very pleased with the results of my treatment!

Lisa was amazing, she was able to calm me as well as make it feel normal. Cannot wait for my follow up in April.

I had my last treatment last week, and I couldn’t be sadder. The nurse that did my treatment burned my legs, armpits, and bikini area. I have not had any sun exposure or done anything that could lead to this. It is not the first time that has happened. Stay away from this place.

My visit was wonderful, I saw Talia, RN who I highly recommend, she was so professional & kind her skill level is awesome. She gave me fantastic results. Thank you

Amazing. Everyone was accommodating and friendly.

Ari was absolutely amazing! She made me feel very comfortable for my first time. She was very thorough and informative with my entire procedure. Thank you 😊

Front desk staff was awesome. Aubury(nurse who performed my service) was amazing! Had a great experience. Thank you!

Go

I showed up for my appointment and was told that I had to now pay for a “spot treatment” despite the areas I paid $5k to be treated not being done yet. No one said that the appointment would be changed to require additional payment. The lady who signed me up said that it typically took 9-10 treatments over 18 mos but did not say that if the areas I paid to be treated are not fully treated yet, that I would have to pay extra.

UPDATE: I was a client for years. I no longer am. The scheduling is terrible. I was rescheduled multiple times to the point that my contract is close to up and I can not use my remaining touch ups. It is very disappointing. The staff is amazing! The scheduling however, not so much. A couple years later and I am still a faithful customer to Ideal Image in Maple Grove! I started with my face and have worked my way to getting a lot of my body done. They have great deals so the cost is not bad! I a, on a monthly payment plan. Once i pay off an area I sign up for another. Is it painful, sometimes but the team keeps you engaged in conversation and Has tips and tricks to keep you comfortable. If you have been thinking about hair removal, stop thinking and give Ideal Image in Maple Grove a call! The team is amazing, you will not regret it! Let’s talk facial hair ladies! If you are one of the lucky ladies with PCOS and you pluck or shave once, twice or sometimes three times a day do not hesitate to get that lasered off! I was always embarrassed and so insecure of my face. I would constantly worry about if a hair popped through or if I missed one while plucking. It consumed my thoughts! I won’t go into traveling without a razor or tweezer- ugh! Ladies check out ideal image in maple grove. They are amazing and kind! If you have been on the fence, just do it!! You don’t have to be embarrassed or insecure anymore! DO IT!

Ari was AMAZING!! So great! So professional and tender!❤❤❤ Will be requesting here again!!

Horrible you guys are steal money from

Aubrey is the best! Highly recommend! If you have any interest is laser hair removal just do it and get it done with Aubrey! Forever thankful for Ideal Image!

Consult and appointment same day. Molly did a consult via Zoom, very friendly and helpful with filling out all the forms. Nurse at Ideal in Maple Grove was also very quick and competent. I felt well cared for. Hardly any pain at all

Ken answered all my questions and said I could change my treatment options after talking with a nurse if needed.

I have had multiple treatments here good experiences but one person in particular her name is “Ari” I would say I had the best experience with and would preferably only go back to her she made sure all of my needs were met and anything I had questions with she had answers. very gentle and she make sure she covers all the areas that are needed! Loved working with her definitely going back and asking her to do my treatment ♥️

I’ve had cool sculpting done a few times and I’m noticing results in my abdominal area. My nurse Aubrey was fantastic, she walked me through options and really explained what would be best for my body to achieve my goals!

December Appointment: This place never fails to disappoint. I was on time for my appointment. The nurse didn’t get me started on the treatment until 20-30 minutes after my appointment starting time. Then she had the audacity to tell me she didn’t finish my treatment and I had to reschedule. When I said that I would prefer for her to finish what she started, she mentioned I should be respectful of other people’s times. I had an unpleasant conversation with that nurse after the that. She put her own agenda above mine. Then she rushed me at the end and said that she would get done however fast I allowed her to so as to make ME responsible for her not finishing on time. This is the third time a nurse rushes me through an appointment. This was entirely unprofessional and made me extremely upset. September Review: Ideal Image: Cancels my appointments 3+ times more than once on the day of. Me: Cancels my appointment on the day of for the first time. Ideal Image: that’s a $50 dollar charge next time. THE AUDACITY. Do not waste your money on this business. If I could get my money back I would.

Went in for a my first LHR treatment. Ken at the front desk was very friendly and welcoming. Appointment started on time. I was introduced to Ari and she brought me back to the room. She was very funny and put me at ease. She talked me through the process, educated me on some products I had bought, and talked about after care with me. The session was quick but thorough! Very happy with my visit!!

1st the virtual appointment went great and very easy to fill out forms and go over recommendations, 2nd..... they were able to schedule me for the next day, that was a big bonus, lastly, the procedure went well and the results have been great!! Thank you so much, I'll be back soon.

Very bad experience I got burn had black marks all over my right tummy the treatment area and several calls to the clinic were worthless Being told to see my primary doctor - it was bad I suffered for three weeks after that the burning sensation went away I took matters to my hand because of the little helps I could get from the maple grove clinic They took pictures of me and sent them to the NP who rx me an antibiotic for a couple of days Sad to say I will never recommend this treatment to anyone especially the maple grove clinic

Amazing Service

My nurse was amazing! Great service every time!

I had an appointment when I just tested positive for covid and they want me to still come to my appointment or they will charge me 50.00. Not to mention they don’t stand behind their work you never get the same answer from anyone most likely because they always have staff turn over or are short staffed. I have called several times and was given the wrong information they do not educate their employees enough. I Would not recommend this company.

I just don’t like ideal image. The only good part is the nurses, everything else sucks. Scheduling, financing, managers, sales people, it only a monetary thing for them. The experience is supposed to be pleasant everytime I go I leave irritated. I will use the rest of my package and go anywhere other that ideal image in the future.

I’ve been going here for a while and have had Aubrey before, she’s awesome! Today I had Ari and She was so nice and was so helpful, she made me feel so comfortable and was so knowledgeable about all of my questions! She was also super fast! Great experience!

Aubrey did an amazing job! So kind and made my experience so wonderful. So happy with my results from treatment

Ari was fantastic!!

This is the worst place I spend my money for nothing they literally cancel my appointment A week before my appointment by not letting me know

Had a great appointment with Aubrey! Super fun conversation to distract from the lasers. 🙌

Aubrey is so friendly and she answered all of my questions! She spent extra time explaining my options, and even took care of my free treatment at the same time I had a visit for something else. Very professional services, I'm glad I made the choice to just "go ahead and do it!

Aubrey was friendly and professional during my hair treatment. She did not rush to finish my appointment but took time to answer all my questions. 👍