At first when I arrived my papers was not ready or should I say “incomplete “ from the sales part that sold me the membership and the treatment that I was there for. Front desk could not reach that sales person at the moment and they had to reschedule my appointment for other day. Couple minutes later I got a hold of the sales person, she was on her day off and went back home to fix on her end what was missing. Sales person called front desk, front desk spoke to the specialist and they got me in for one of my treatments. Overall indeed I had a great experience, they were on top of it and really tried hard to get me in. They were very polite and apologized many times for the inconvenience. 10 of 10 on communication and focusing on the client. I will definitely recommend to family and friends, indeed!!!

the evaluation was online and I was recommended 4 treatments. when I went in for my first treatment, they told me I didn't need that many and sometimes online evaluations are not accurate. well, you are telling me now when I have already paid for it that I don't need 4 treatments. if online evals are not accurate then why do them at all???? and then they go onto tell me I can get credit for whatever I don't use and use that money towards something else. and btw the 3 treatments I used, I saw ZERO changes to my abdomen. then the lady tells me this is mostly for ppl who have stubborn fat that exercise can't help with. again, why wasn't this told to me at my eval. the lady evaluating saw my abdomen and understood what I needed help with. why not just be honest and say sorry, it can't be done. Lying and misleading ppl is not the way to run a business. so unethical. and now since I need to use my credit, I have been waiting for days for someone to call me and walk me thru the next steps, apparently no one there knows how it works :)) they are a joke. I will make sure I share my experience with anyone who asks.

Courtney helped me and she was such a joy. Made me feel relaxed and was very informative. Loved my time at ideal image!

It was my first time at ideal image but I had the best experience ever. The customer service was the best, they met all my needs.

They were ready for me on time and my technician, Ayla (sp?) was amazing.

Service sucks. Bought a package - have waited over month to get on schedule - nobody called - Sent Annie a message that I wasn't getting a response ... guess what. NO RESPONSE. It is sad that we spend over $5K and get NO SERVICE and NO RESPONSE

Ideal Image: Cancels my appointments 3+ times more than once on the day of. Me: Cancels my appointment on the day of for the first time. Ideal Image: that’s a $50 dollar charge next time. THE AUDACITY. Do not waste your money on this business. If I could get my money back I would.

Everyone is always so nice friendly and professional. Thank you for the great experience.

Lisa and Ken were both amazing! I felt very comfortable and welcome. Lisa really listened and helped me with future care to get the best results, and Ken took the time to show me a cool product to help cleanse. They rock! ❤️

Lisa is amazing! She answered all my questions and made my laser treatment go by quickly. She helped distract me during the procedure and made me feel very comfortable. She is extremely knowledgeable about hair growth and removal, so I felt well taken care of. Thanks for making my appointment so easy!

Very professional and friendly

Talia was AWESOME. She was so careful and meticulous. My experience back in January 2021 wasn't bad at all, but still, this week's experience was LOADS better. She took such care and was very informative. While I am still healing, of course, it seems to be going much more smoothly this time around with less bruising. I am super happy with the results thus far. I will definitely be requesting Talia in the future and will be telling my friends to request her as well.

Lisa she is best very nice and sweet and she knows what she doing

Aubrey was so great. I will absolutely go back to see her. So patient and friendly.

The service was amazing. I had a great experience. They were caring, patient and they love what they do. Definitely I will come back for other services.

Ari was amazing! Very gentle and patient.

Everyone was so nice and explained everything!! I felt very comfortable there

The RN who handled my Ultherapy was ABSOLUTELY WONDERFUL!! She explained everything and she helped me get through painful moments so that I made it through. She was such a blessing to have!

It was a Joy to work with your team of Ladies They were all of they above and More 🌹I Can’t t wait to see them again. Thank you Ladies for taking care of me ☺️ See you soon

She hung up on me and didn’t call, email or anything to let me know what happened

Great experience! No wait times, awesome staff who were friendly and answered all my questions wonderfully. Can’t wait to go back for my next session!

I guess the main thing that I don’t like about this location is that it’s nearly impossible to get an appointment within the 6-8 weeks that you are supposed to.. they just don’t have enough availability..

Today was my first laser hair removal appt at Ideal Image, and my nurse Ari was phenomenal! She made me feel so comfortable through the whole process. She knew when to slow down or speed up the laser process due to the more sensitive areas. I was in and out in 30 minutes. She did two areas for me. The pain in tolerable. Do not let that stop you from removing unwanted hair.

Loved the conversation and special attention to my concern areas

I was with Ari today and all I can say is WOW! She made me so comfortable with something that would typically be quite uncomfortable. She walked me through everything she’d be doing and made the process as easy as I could imagine it could be. I will definitely be requesting Ari in the future.

Fabulous 1st experience with Ideal Image! Shout out to my nurse, Aubrey!! She made the process comfortable and as painless as possible. I was in and out within 30 minutes. Looking forward to seeing the long-term results!

So happy about my experience! They were extremely kind, personable, and accommodating. Could not recommend Aubrey more!

Lisa is the very best at Ideal Image MG. She takes great care of me and always is so helpful. I highly recommend her!!!

Good service, quick & fast. Lisa was friendly and super helpful.

Bailey Blondell was FABULOUS! She was extremely knowledgeable, personable and helpful! She walked me through the process, explained procedures and pricing thoroughly and was able to answer any question! I would highly recommend Bailey Blondell.

Elaina was fantastic!! So quick! And good experience

Lisa at maple grove was incredible! She was so sweet during my cool sculpting session and made me feel super comfortable during the whole process. She was very knowledgeable and Informative on how the process works! Will definitely be back in the future to receive more treatments from her!

This is my second time to use ideal Image for laser hair removal. I’m pleased with my service, but customer service has been frustrating. I’ve tried to use my free $250 value treatment (BBL) with no success at getting it scheduled. I’ve actually had two appointments that were cancelled without my knowledge. I drive 90 minutes one way to get to my appointments-so very very upset to arrive and find out my appointment was cancelled. I’ve given up trying to get a BBL-I’ll just stick to my hair removal— but very disappointing.

Nurses are wonderful, but don't waste your time or money. I had Cool Sculpting done twice on my abdomen and once on my inner thighs with no results. Definitely could have spent $3000 elsewhere!

Talia was super knowledgeable and professional. She made me feel comfortable and really knows her stuff. Thank you Talia and everyone at Ideal Image for making my experience so amazing! I'll be back.

I needed a super last minute appointment and the staff was incredible with fitting me In. Talia did my Botox for me and was amazing! She made me feel so comfortable and excited for it and was extremely willing to hear what I wanted rather than trying to convince me of something different. I had a wonderful experience and signed up for the membership so I can continue to go back.

Talia made my second visit for my full face hair removal quick, fast and easy. The staff is always so kind and respectful at the Maple Grove location!

Ideal Image is the great but because of Lisa and Ken, they are the BEST!!

Was a pleasant experience. The staff was very friendly and kept me talking the entire time. Now just looking forward to the results.

I’ve been going to Ideal Image for lip fillers for about 2-3 years. I’m so happy I found them! I was pretty nervous the first time I went because I had never had any fillers, or anything done before, & I wanted to make sure it looked natural. They recommended Lisa & I can not be any happier! Lisa is so talented! She made me feel comfortable, she listened to what I wanted, she let me look in a mirror often to make sure I was happy with the results. I trust her with my face! Lindsey, the receptionist, is always fantastic, she makes you feel like she remembers you when you walk in. The whole staff is great. Thank you Lisa, you are so good at what you do. It’s pretty amazing that a little volume in my lips has made me feel so good about myself! I highly recommend Lisa, & Ideal Image!

Lisa Dissing ,At Ideal Image Maple Grove So Awesome she explains everything to you before you start any treatments. I highly recommend her. Very caring and Patient Ask for Lisa when booking your appointment. Very professional . Thank you again Lisa D For the amazing experience.

Taila was fantastic. Highly recommend! Was great, friendly and great during treatment!!

Experience was great, everyone was very friendly. Other then the computer issue with getting me checked in, everything went smoothly.

Wonderful experience today with Aubrey and Ellie! Both extremely nice and understanding! Great job ladies! Thank you again for your kindness and conversation during my appointment! 😁

Yelena did an amazing job 10/10

Talya was amazing and the best nurse I’ve worked with hands down in my time going to ideal image. She listened and made accommodations based on what I wanted. I’m hoping my next service is with her!

Talia was awesome!

Terrible experience the sales person did not explain well and she made me sign up for the wrong thing. Now l can't find anyone to talk too. Just going to get a lawyer and we can take it from there. Fraud

I’ve been a very loyal customer for many years, and called to make an appointment with Ideal Image in Maple Grove...the gal was super nice, but apparently failed to share the change around pricing, prior to booking my appointment. After arriving and being checked in, I was very surprise to hear of the drastic change in pricing @ $15/unit if you chose to not participate in purchasing 70 units or more at once or paying $200+ to join a program for the year? I certainly would ensure that pricing is shared PRIOR TO BOOKING, as my last visit in 2019 was $11/unit without a minimum, which seems to be much more attractive and customer friendly, as you aren’t forced to either over spend or commit to additional units in advance. Needless to say, I will not be back and have found amazing services elsewhere. Best, Britt

Very happy with my results and the staff has been so helpful and friendly!

So far not so impressed, took my down payment. Nobody has reached out to schedule an appointment! I would have thought you spend that amount of money you would receive a call the next day. You put a request in for information and you get a call in an hour

Fast, efficient, and friendly service! Appointment was exactly on time and treatment thoroughly explained. Aftercare received via email for my reference which was also explained in detail.

Aubrey was very professional and detailed with each step of my appointment.

The staff at the Maple Grove location were lovely. However, I was charged a $90 fee for a touch-up on the "lifetime" package I purchased (which was sold and described to include "free touchups"). There was no mention of the charge when I called to arrange the appointment or at the start of the appointment. I had only used five prior sessions but was told given the length of time that my contract expired and touch-ups were no longer included. At the same time, I was provided a $4500 quote for an additional "lifetime" treatment. It seems misleading to market a "lifetime" service, charge thousands of dollars for it, but only offer five sessions before charging for use of the service. For this reason, I would no longer recommend Ideal Image to friends and family.

Over price then other places

I have had 6 hair removal treatments so far and all of the ladies that work there are wonderful. This past time I had Courtney..She was great!!

I thought the staff was extremely friendly and the team leader was very knowledgeable. It seemed like the staff genuinely enjoyed their jobs and made the whole experience fun! Safe, clean and well organized. Thank you so much for taking such good care of me!

Talia was friendly, efficient, distracting and got the job done. Highly recommend!!

First time doing laser hair removal and can’t lie, was a little nervous. Lisa was great! We discussed what was going to happen and realized I’d benefit from an additional service. Glad to get what I was looking for. So much easier and faster than I imagined, thanks for taking good care of me.

Since I started with my laser hair removal treatment it’s been going very well, the staff is very professional and attentive every time I have appointments at the Maple Grove location, today Kourtney was the nurse who helped me and she was very efficient and attentive thank you for your service.

I’ve always had a great experience at this place. Everything is well explained and the staff are super friendly and professional. Kourtney is amazing!

I have had amazing results for hair removal! I highly recommend.

This was my second time working with Lisa. She was very friendly, informative and knowledgeable- which I strongly believe is a must in a med-spa. I felt comfortable and relaxed throughout the entire experience. I would recommend anyone looking for any treatment to visit Lisa, she does it all!

I saw Courtney at this location and had an excellent experience. She was so nice and super quick! She made the experience very comfortable.

Talia was amazing! She was knowledgeable, kind and welcoming!! Definitely looking forward to seeing her again!! Super impressed after one round!

Talia was the best! Super friendly and quick. Ideal image MG has been a great experience. Would totally recommend!

Courtney was awesome! Very kind, supportive, and professional. I went in not knowing what to expect, but she walked my through it and made my experience much more comfortable. 10/10 recommended!

Today Talia was my nurse. She was super friendly, courteous and quick. Additionally, the scheduling staff was very knowledgeable and friendly.

Love the results and the staff is wonderful!

Expensive. Wasn't happy with my first round of treatment and was scheduled for a 90 day retreatment and unfortunately had to cancel my original appointment and when I called to reschedule they couldn't get my in for 5 months!!!! Extremely upset and I'm considering asking for a refund.

It was a very pleasant consultation. The rep was very informative.

Amazing service! Lisa is awesome!!

Very nice and very infomative zoom meeting.

Very Professional and patient

Lisa did an excellent job today! Distracted me with great conversation & moved quickly!

Always a good experience! Very professional and friendly.

Evelyn did a GREAT JOB! She is fantastic!!!

Loved the nurses there! Lisa is awesome!!

The whole staff have been great to work with! Lisa was my nurse today and was interested in the progress of my experience. She asked the right questions and was able to take care of my treatment with care and efficiency. I highly recommend this office for beauty treatment needs!

Fast and precise service. I highly recommend Nurse Courtney!

Update to my review below... I did receive a call within the 48 hours, and the resolution that the office manager proposed was less than adequate and somewhat insulting. She offered me a “touch up, face only,” bbl session. Now mind you that I had paid for a full face, neck and chest session, that was inadequate, and rushed through... but the office manager feels that a “touch up for the face only” would be a fair compensation. For the quality of their service, I declined. There are many places to take my business to, and so I will. Ideal Image has turned into a company that does not care about their customers, or the way that they treat them... 1st comments: I have spent thousands of dollars at Ideal Image in the last 10+ years... in the beginning the manager and nurses were very good an thorough... I enjoyed coming when Lonnie, Lisa, Sam, Sara and Courtney were there for help or my appointments/treatments. I had always requested one of these nurses, and I am sure it is in my file. I bought a package of BBl... and the first two treatments were fine, but I have had issues the last couple of years getting good customer service, or quality of treatments. I have had my appointments canceled and rescheduled several times, and when reschedule to finally get in, it is with a new nurse that does not take the time to do a good job, and rushes through. I never felt like I was “just a one time customer” and no attention to detail for my treatments. The cost is expensive, and the treatment should be done with taking the time to do a good job. I will not be investing my money into a company that does not care about the quality of the treatments. I will miss Lisa, Sam and Courtney, but will look into other facilities for future treatments.

Talia did a great job counseling me through my Botox appointment. I wanted to redistribute my units more efficiently and she thoughtfully walked me through our new strategy, highlighting any relevant medical considerations. I highly recommend her!

Courtney is awesome! Very professional and knowledgeable. Thanks!!

Talia did my laser hair removal session today and she was great throughout the whole process. Kept me informed and made sure I was comfortable the entire time. Everyone was kind, professional and made me feel welcomed.

It was great, my nurse was super friendly and explained everything

Felt very rushed and mislead. My nurse was kind but didn’t have bed side manner. Didn’t seem concerned or compassionate about my discomfort. You feel like a number and the pain is worse then they lead on . The front desk women were rude and unwelcoming. Do not recommend. If I could get a refund I would not go back. Hopefully I at least see results which I’m still skeptical about

I have experienced some of the worst customer service and scheduling at the Maple Grove location. I do not have enough time or space to give details on the multiple contacts I’ve had had but I will summarize. They canceled on me the day before my appointment. I asked to be rescheduled and she transferred me to Edina office although she had access to all office schedules. By the time I couldn’t get an immediate appointment I got pushed out another month. The person answering phones strongly gave the impression she didn’t care about my experience and said “this is just our schedule.” Next I called the manager. She was very nice but gave excuses for the receptionist and offered no services to help despite the multiple service failures from Grace. So I had to “ask” for good service. She then offered a possible sooner appointment and said she’d let me know. Then crickets. I’ve called 2 times since being told she will call me in 15 minutes. Crickets. That was 24 hours ago and ALSO 48 hours ago. I’m stunned they don’t show concern while holding on to my $3000 paid in January.UPDATE: as of 3/28/21, I was contacted and did receive a treatment today. This was not their normal business hours so.... They really redeemed themselves and resolved most of my issues by doing this appointment early. The customer rep from Woodbury was amazing solving my service issues. Jen the manager made this appointment possible and the nurse today was wonderful. I’d re-rate to a 4.

Great service

Incompetent Nurses who don't ask the right questions and decline you for the procedure you already paid for. I was warned about Ideal image being a joke but I didn't expect it to be this bad. If you want to get fillers or botox or a face-lift done the right way and the safe way Do not trust this place to do it. Go to a real professional Dr. The Nurses decline Apts or reschedule because they just don't want to work. Also what place charges you for a service 1st then makes you reschedule your already long awaited apt for over a month only to get canceled again. Still awaiting my refund.

Courtney was wonderful to work with. Very professional, personable, and efficient.

People here are always so nice and quick! 100% recommend!!

Lisa was awesome! I had my first laser hair removal and she was so sweet and really knew what she was talking about. I would definitely come back and ask for her!

What a great experience! Every session I had an amazing staff member. Very happy with my results. I will recommend ideal maple grove to all of my friends

Talia was professional and courteous! Clean, safe atmosphere.

Talia was absolutely amazing!!! She made me feel so comfortable and at ease my first time getting Botox. She knew the answers to all my questions. So friendly and sweet!!!! Definitely will be going back to Talia!

I went to Ideal Image to get botox for the first time and I’m very impressed with the results! Talia was my nurse and she was very knowledgeable about botox and gave me a realistic idea of the outcome. She also did great explaining what to expect following the treatment. My big request was to remain looking natural and not go overboard and Talia made sure of this. I’d recommend Ideal Image and Nurse Talia for anyone looking to get started for aesthetic procedures.

Great customer service experience!

I had a great experience at Ideal Image! Nurse Talia made me feel comfortable and relaxed. She explained the procedure thoroughly and was very gentle. She went over the post-treatment instructions and answered all of my questions. I would definitely recommend Ideal Image and Nurse Talia!

I am giving it a little time but I think the treatment was not balanced... my left side is different than my right

Courtney was amazing! It was my first time and I was a little nervous but she explained the whole process and made it very simple and quick!