My nurse was awesome and very knowledgeable. I am very pleased with the results of my treatment!

My appointment was wonderful Ari is excellent. Very professional and love working with hurt please go and see her you’ll love the experience.

Lisa was amazing, she was able to calm me as well as make it feel normal. Cannot wait for my follow up in April.

I had my last treatment last week, and I couldn’t be sadder. The nurse that did my treatment burned my legs, armpits, and bikini area. I have not had any sun exposure or done anything that could lead to this. It is not the first time that has happened. Stay away from this place.

My visit was wonderful, I saw Talia, RN who I highly recommend, she was so professional & kind her skill level is awesome. She gave me fantastic results. Thank you

Amazing. Everyone was accommodating and friendly.

A little uncomfortable and sketchy when they tell you to give them your social security number and your credit card information before even discussing who they are or when you can expect to schedule your first appointment… being slightly pushy about “paying first” and then we can continue… and lacking information about the process made me hesitant. That needs to be worked on. Everyone is very very nice so far, looking forward to my first appointment!

Ari was absolutely amazing! She made me feel very comfortable for my first time. She was very thorough and informative with my entire procedure. Thank you 😊

Front desk staff was awesome. Aubury(nurse who performed my service) was amazing! Had a great experience. Thank you!

I showed up for my appointment and was told that I had to now pay for a “spot treatment” despite the areas I paid $5k to be treated not being done yet. No one said that the appointment would be changed to require additional payment. The lady who signed me up said that it typically took 9-10 treatments over 18 mos but did not say that if the areas I paid to be treated are not fully treated yet, that I would have to pay extra.

Go

It is too early to tell, but there are warning signs that we got scammed. Will know more in a month.

Lisa was amazing in treating me for laser hair removal and cooltone. She talked to me the whole time during cooltone and made me feel more than comfortable. Lisa was great and I hope to see her at my next appointment!!

UPDATE: I was a client for years. I no longer am. The scheduling is terrible. I was rescheduled multiple times to the point that my contract is close to up and I can not use my remaining touch ups. It is very disappointing. The staff is amazing! The scheduling however, not so much. A couple years later and I am still a faithful customer to Ideal Image in Maple Grove! I started with my face and have worked my way to getting a lot of my body done. They have great deals so the cost is not bad! I a, on a monthly payment plan. Once i pay off an area I sign up for another. Is it painful, sometimes but the team keeps you engaged in conversation and Has tips and tricks to keep you comfortable. If you have been thinking about hair removal, stop thinking and give Ideal Image in Maple Grove a call! The team is amazing, you will not regret it! Let’s talk facial hair ladies! If you are one of the lucky ladies with PCOS and you pluck or shave once, twice or sometimes three times a day do not hesitate to get that lasered off! I was always embarrassed and so insecure of my face. I would constantly worry about if a hair popped through or if I missed one while plucking. It consumed my thoughts! I won’t go into traveling without a razor or tweezer- ugh! Ladies check out ideal image in maple grove. They are amazing and kind! If you have been on the fence, just do it!! You don’t have to be embarrassed or insecure anymore! DO IT!

Ari was AMAZING!! So great! So professional and tender!❤❤❤ Will be requesting here again!!

Horrible you guys are steal money from

Aubrey is the best! Highly recommend! If you have any interest is laser hair removal just do it and get it done with Aubrey! Forever thankful for Ideal Image!

Consult and appointment same day. Molly did a consult via Zoom, very friendly and helpful with filling out all the forms. Nurse at Ideal in Maple Grove was also very quick and competent. I felt well cared for. Hardly any pain at all

Ken answered all my questions and said I could change my treatment options after talking with a nurse if needed.

I have had multiple treatments here good experiences but one person in particular her name is “Ari” I would say I had the best experience with and would preferably only go back to her she made sure all of my needs were met and anything I had questions with she had answers. very gentle and she make sure she covers all the areas that are needed! Loved working with her definitely going back and asking her to do my treatment ♥️

I’ve had cool sculpting done a few times and I’m noticing results in my abdominal area. My nurse Aubrey was fantastic, she walked me through options and really explained what would be best for my body to achieve my goals!

December Appointment: This place never fails to disappoint. I was on time for my appointment. The nurse didn’t get me started on the treatment until 20-30 minutes after my appointment starting time. Then she had the audacity to tell me she didn’t finish my treatment and I had to reschedule. When I said that I would prefer for her to finish what she started, she mentioned I should be respectful of other people’s times. I had an unpleasant conversation with that nurse after the that. She put her own agenda above mine. Then she rushed me at the end and said that she would get done however fast I allowed her to so as to make ME responsible for her not finishing on time. This is the third time a nurse rushes me through an appointment. This was entirely unprofessional and made me extremely upset. September Review: Ideal Image: Cancels my appointments 3+ times more than once on the day of. Me: Cancels my appointment on the day of for the first time. Ideal Image: that’s a $50 dollar charge next time. THE AUDACITY. Do not waste your money on this business. If I could get my money back I would.

Went in for a my first LHR treatment. Ken at the front desk was very friendly and welcoming. Appointment started on time. I was introduced to Ari and she brought me back to the room. She was very funny and put me at ease. She talked me through the process, educated me on some products I had bought, and talked about after care with me. The session was quick but thorough! Very happy with my visit!!

Ari was AMAZING!!! Best service I’ve ever had!

1st the virtual appointment went great and very easy to fill out forms and go over recommendations, 2nd..... they were able to schedule me for the next day, that was a big bonus, lastly, the procedure went well and the results have been great!! Thank you so much, I'll be back soon.

Very bad experience I got burn had black marks all over my right tummy the treatment area and several calls to the clinic were worthless Being told to see my primary doctor - it was bad I suffered for three weeks after that the burning sensation went away I took matters to my hand because of the little helps I could get from the maple grove clinic They took pictures of me and sent them to the NP who rx me an antibiotic for a couple of days Sad to say I will never recommend this treatment to anyone especially the maple grove clinic

Amazing Service

My nurse was amazing! Great service every time!

I had an appointment when I just tested positive for covid and they want me to still come to my appointment or they will charge me 50.00. Not to mention they don’t stand behind their work you never get the same answer from anyone most likely because they always have staff turn over or are short staffed. I have called several times and was given the wrong information they do not educate their employees enough. I Would not recommend this company.

Ari was fantastic!!

Aubrey did an amazing job! So kind and made my experience so wonderful. So happy with my results from treatment

I’ve been going here for a while and have had Aubrey before, she’s awesome! Today I had Ari and She was so nice and was so helpful, she made me feel so comfortable and was so knowledgeable about all of my questions! She was also super fast! Great experience!

I just don’t like ideal image. The only good part is the nurses, everything else sucks. Scheduling, financing, managers, sales people, it only a monetary thing for them. The experience is supposed to be pleasant everytime I go I leave irritated. I will use the rest of my package and go anywhere other that ideal image in the future.

Ari is wonderful. Personal, gentle and everything you're looking for. Definitely my favorite technician.

Aubrey was friendly and professional during my hair treatment. She did not rush to finish my appointment but took time to answer all my questions. 👍

This is the worst place I spend my money for nothing they literally cancel my appointment A week before my appointment by not letting me know

Aubrey is so friendly and she answered all of my questions! She spent extra time explaining my options, and even took care of my free treatment at the same time I had a visit for something else. Very professional services, I'm glad I made the choice to just "go ahead and do it!

Had a great appointment with Aubrey! Super fun conversation to distract from the lasers. 🙌

First timer for laser hair removal and it was a breeze... seriously! Sam, RN was very informative and made the process so smooth…she is amazing! I was very nervous about the appt and Sam and her staff made me feel very well taken care of. I am already thinking of all the areas I want to do next…where has laser hair removal been my whole life? Obsessed!

My sessions were always very quick and friendly!

Great staff who did not make it awkward one bit! Loved my experience and results!

After calling to inquire about one of the services, I was able to Zoom with Rachel to get more details. We went over all the details. Rachel was so patient with me, answered all my questions and more. I felt very confident about the procedure and signed myself up, feeling I was worth it!

Professional treatment , nurse was knowledgeable and informing

Such amazing and friendly customer service. So accommodating and knowledgeable ab

RN Sam is amazing! Great personality and makes you feel so comfortable. I initially was planning on a BBL photo facial, however, after consulting with her, we decided it might not be the best option for my skin type. I’m grateful for her professionalism and expertise to help me choose the best options for my skin! I will definitely be back! Thank you!

Lisa is amazing efficient and professional! Appreciate the information she provides and the confidence she has in providing treatments! Great service everytime!

Very easy and quick! Very satisfied!

Lisa and Ken were amazing!

They refused to complete my service due to medical reasons but won't refund me.

All the staff at the office are wonderful, very professional and kind. RN Ari is absolutely amazing. Her work is so thorough, fast and efficient. She makes you feel so comfortable, and walks you through what she is going to do. Not to mention the results are incredible! Great team at Maple Grove!

It’s been a terrible experience. I got a bad filler that for medical reasons had to be dissolved and even though I have been through several medications, lotions and dermatologist, you guys refused to refund me my money. I have called many, many times and no one is ever able to help me. If I have to go through a lawyer to get my money back, I will, just because is a matter of principal.

Nicky was great and answered all of my questions that I had through the whole process of deciding what I was going to do. However, I am very disappointed in the fact of how inconvenient and difficult the scheduling is. I was unable to get scheduled anywhere to do all the areas I signed up for at the same time. I had my first appointment scheduled for tonight which the location has now cancelled, and the first appointment for the other areas was not scheduled until December 9th. Now they have rescheduled all the areas for 2 separate appointments on December 9th, not very customer friendly for those of us with kids who have to find babysitters, as I have to go in the morning and then come back again that evening. Just very disappointing that right from the start its nearly impossible to get an appointment scheduled considering the amount of money being spent to pay for this. So far not a good experience at all and I have not even started the treatments, not to mention waiting a month to have the first treatment, that is if they don't cancel those appointments too, and getting to start making payments on the treatments before I've even received any. Overall very disappointed so far.

The fee to join is high, and you discount on fillers, and hair removal are outrageous. I see no discount you have to buy a package that cost in the thousands.

Jaclyn was amazing! She was so sweet and friendly and she explained everything very thoroughly!

The RN who did my laser touch up was great. I was promised when I began my laser hair removal that it would help remove the unwanted hair. It didn’t and I feel like I have more unwanted hair on my chin. You don’t stand behind your satisfaction guarantee. “It is probably hormonal, maybe you have some redness in the hair etc. Big promises to get the sale and then fall short!

I had an appt with Sam today and she was so sweet and made me feel very comfortable! These guys do an amazing job of answering any questions, making you feel comfortable, and will go at your own pace! You guys are the best !

I saw the advertisement for Ideal Image and gave them a call to discuss the services I was interested in. I was able to have a free Zoom consultation and scheduled appointments to receive services on that same call. My consultant Alexis was very informative, helpful and friendly. I am really looking forward to using them for more services in my future.

Great service, Ari, was amazing and the equipment top of the line!!!

Julie was very informative and helpful

Jessica has been amazing at everything!

The Nurses are awesome!

This is my first time doing bbl. I was not sure what was going to happen. My nurse, Lisa was so wonderful. She’s very knowledgeable and very sweet. I felt very comfortable going thru the treatment with her. Thank you Lisa for making my experience so wonderful. I will recommend this place to all my friends and family.

it was gott got a lot of information

Aubrey was great she explained everything and made sure I was always comfortable.

She was very informative ANDhelped me navigate my sometimes irritating phone

Lisa was absolutely amazing and I couldn’t have done it without her positive attitude. Along with her attention to my comfort during the entire treatment. You Rock Lisa

Lisa was efficient and professional. She absolutely nailed my botox injections! I couldn't be happier with my results! I'm hooked for life

Great experience - very informative! Sign up to get a quote! you'd be surprised at how affordable some of their services are!

Go see Kourtney! Friendly, helpful staff and on-time appointments. I’ve had a great experience!

Best experience yet! Ari was so considerate and professional and she did such a thorough job! I’m so pleased to have gotten to have her as my nurse!

They are very knowledgeable and personable.

Yelena is WONDERFUL.

The technician was great, however upon arrival to my appointment I was told I might have to pay co-pay. I never knew or was informed of this prior to my appointment. It was only my eighth appointment. When I originally bought laser hair removal for my lower leg it was made clear to me I needed a minimum of 9 treatments or up to 15 for results (which at time of purchase I was told those were ALL included). I was also told when I purchased it, that there was NO time frame of which I needed to complete my laser hair removal. I’m extremely disappointed for the lack of communication, it feels like a complete rip off and I feel like I’m being taken advantage of. I was also wanting to do more services with this company but now I am certain I don’t. I began my treatment at the beginning of covid and there were closures, I had to cancel some appointments for my own safety, and their company also cancelled on me for being severely understaffed on more than one occasion- and my treatment plan shouldn’t have to suffer because of that. I’ve also been patient with them at several appointments waiting upwards to 30 minutes to even be seen. The technician acted like she did me a favor at my last treatment by getting my appointment comped, when my 9th treatment should be comped as well, since in the beginning I was told I need a minimum of 9 treatments to results anyway, I want to get what I am paying for. In actuality they shouldn’t even be considered compensation because I paid for an ENTIRE TREATMENT. I was never told there was a window in which it needed to be completed, especially with all covid circumstances considered, it’s wrong to treat a client this way. I feel as though I am being completely bamboozled. To be told one thing when I purchased my package and then be told the complete opposite at my last appointment, is not only just lies, it’s a straight up SCAM. Not only will I come back, I will not recommend anyone to use Ideal Image, I will make sure to tell my friends and family to avoid it at all cost. I am beyond disappointed in the way things are ran through this company.

Ari is absolutely awesome! She is extremely kind and thorough. I will be booking with her every time!

Lisa was awesome. She explained everything very clearly. Was patient with me when I need to take a breather from the injections and I was very pleased with the outcome.

Friendly, knowledgeable staff, Lisa was great to work with and answered all my questions! Ken at the front desk was also super nice, helped me with financing and answered any questions. I was a little surprised by the facility, the room I was in could have used a deep clean and fresh paint. Nevertheless I had a great experience and I'll be coming back! Overall happy with my first experience at this location, would recommend!

Courtney is amazing! She was quick and efficient while still holding a nice conversation!

Aubrey M. was amazing, great with my pain and I had thousands of pulses!!! Rescheduling with her now! 🙂

Ari was so AWESOME! Made sure I was comfortable and got the job done quick and nicely!

Great job very friendly and did an excellent job keeping me informed of what to expect next for the bbl treatment.

I have been really impressed with my laser hair removal experience at Ideal Image. My nurse practitioner, Talia, has been wonderful to work with. I feel like my concerns are well-addressed, and the results I’m seeing are amazing.

Lisa was amazing. Professional and thorough. Making my follow up appointments at the Maple Grove location ❤️

Excellent

Very inviting and good enjoyable staff and Nurses.

At first when I arrived my papers was not ready or should I say “incomplete “ from the sales part that sold me the membership and the treatment that I was there for. Front desk could not reach that sales person at the moment and they had to reschedule my appointment for other day. Couple minutes later I got a hold of the sales person, she was on her day off and went back home to fix on her end what was missing. Sales person called front desk, front desk spoke to the specialist and they got me in for one of my treatments. Overall indeed I had a great experience, they were on top of it and really tried hard to get me in. They were very polite and apologized many times for the inconvenience. 10 of 10 on communication and focusing on the client. I will definitely recommend to family and friends, indeed!!!

the evaluation was online and I was recommended 4 treatments. when I went in for my first treatment, they told me I didn't need that many and sometimes online evaluations are not accurate. well, you are telling me now when I have already paid for it that I don't need 4 treatments. if online evals are not accurate then why do them at all???? and then they go onto tell me I can get credit for whatever I don't use and use that money towards something else. and btw the 3 treatments I used, I saw ZERO changes to my abdomen. then the lady tells me this is mostly for ppl who have stubborn fat that exercise can't help with. again, why wasn't this told to me at my eval. the lady evaluating saw my abdomen and understood what I needed help with. why not just be honest and say sorry, it can't be done. Lying and misleading ppl is not the way to run a business. so unethical. and now since I need to use my credit, I have been waiting for days for someone to call me and walk me thru the next steps, apparently no one there knows how it works :)) they are a joke. I will make sure I share my experience with anyone who asks.

Courtney helped me and she was such a joy. Made me feel relaxed and was very informative. Loved my time at ideal image!

It was my first time at ideal image but I had the best experience ever. The customer service was the best, they met all my needs.

They were ready for me on time and my technician, Ayla (sp?) was amazing.

Service sucks. Bought a package - have waited over month to get on schedule - nobody called - Sent Annie a message that I wasn't getting a response ... guess what. NO RESPONSE. It is sad that we spend over $5K and get NO SERVICE and NO RESPONSE

Everyone is always so nice friendly and professional. Thank you for the great experience.

Lisa and Ken were both amazing! I felt very comfortable and welcome. Lisa really listened and helped me with future care to get the best results, and Ken took the time to show me a cool product to help cleanse. They rock! ❤️

Lisa is amazing! She answered all my questions and made my laser treatment go by quickly. She helped distract me during the procedure and made me feel very comfortable. She is extremely knowledgeable about hair growth and removal, so I felt well taken care of. Thanks for making my appointment so easy!

Very professional and friendly

Talia was AWESOME. She was so careful and meticulous. My experience back in January 2021 wasn't bad at all, but still, this week's experience was LOADS better. She took such care and was very informative. While I am still healing, of course, it seems to be going much more smoothly this time around with less bruising. I am super happy with the results thus far. I will definitely be requesting Talia in the future and will be telling my friends to request her as well.

The service was amazing. I had a great experience. They were caring, patient and they love what they do. Definitely I will come back for other services.

Ari was amazing! Very gentle and patient.

Everyone was so nice and explained everything!! I felt very comfortable there

The RN who handled my Ultherapy was ABSOLUTELY WONDERFUL!! She explained everything and she helped me get through painful moments so that I made it through. She was such a blessing to have!

It was a Joy to work with your team of Ladies They were all of they above and More 🌹I Can’t t wait to see them again. Thank you Ladies for taking care of me ☺️ See you soon