I got in and out quite quickly. My technician did a fabulous job and answered my questions and concerns without judgement. I had some growth that was not laserwd at the last appointment and pointed it out, and she took good care of me!

Great facility! All the staff there are so nice. My nurse, Kalie, is very knowledgeable and really fun to work with. Excited to continue my process with them!!

Loving all the staff at Ideal Image Maple Grove. Just had a great session with Claire— it was quick & easy!

Brooke & Christina were AMAZING!!

So incredibly pushy... I was in the phone for about 30min just to not even get an idea of cost. They kept pushing a zoom call until I couldn't take it anymore. They kept referencing financing which was the first red flag. I wouldn't call them unless you have an hour to not find out much.

Chris fit me in which was amazing because I was unaware my appointment was canceled. Very accommodating and went above and beyond to make it work. Thank you!!

Lila is great, she's thoroughly educated. Christina the receptionist was VERY friendly.

as soon as I said I couldn’d & wasn’t going to put my card on file, it was like it was all for show & I got hung up on immediately. These people are in it for the money… not their clients & I would recommend seeing other people for your med spa necessities.

Arie is so good at listening to your needs for your session. She not only listens she follows through and goes above and beyond!!! She is my favorite Nurse and I will always request her.

I had a service with Kaily in maple grove and was impressed with the entire experience. The staff was very professional and knowledgeable. Kaily was pleasant and made me feel completely at ease. I would recommend this location.

I got my whole abdomen done in one day and I worked with Kaylee at the maple Grove location and she was very kind and helpful over the long day. I also saw her again a few days later for my arms. Also very friendly and professional. She deserves more five stars! 👏🏻👏🏻👏🏻

I had cool sculpting with Kaily and she was wonderful and explained everything to me. She is very professional and does the massage very tolerable. She is the best!

Claire provided exceptional care and treatment. I highly recommend Claire for so many great services!! She not only provided wonderful service, but she will brighten your day with her sweet smile and personality!!

Nurse Claire was excellent and made my hair removal appointment as painless as possible coaching me through it. Thank you ! The front desk staff were most helpful in scheduling. Great experience.

Claire was so amazing! Patient and precise with my lip filler. Maple Grope people are the best!

I have had nothing but wonderful experiences at this clinic. My most recent visit was for cool sculpting, I was so lucky to have Kailey as my nurse. She was fun, knowledgeable, professional, and made the ~2 hours I was there fly by. She made sure I was comfortable throughout the process. I will definitely be back and hope to have Kailey as my nurse again!

Maple grove is an amazing clinic I’ve had such great results everyone is so sweet and caring definitely recommend!!

I am beyond pleased with my results. However, out of the 10 appointments I made over the course of my contract, 5 had scheduling issues due to appointment team error (not booking all locations) or short staffing. I recommend laser hair removal, but be aware that there may be issues and you made need to go to other locations to stay on schedule.

Claire was fun to work with!!

I got my lips filler done by Claire very nice young lady plus she did a great job I love my results.

Claire was awesome and the staff was super friendly! Happy I came and will definitely be back!

Kaily is the best!!! She made me Very comfortable. She was always very Informative, and knowledgeable. I really feel she always had my comfort in mind.

I completed my last CoolTone treatment last night. My results are pretty impressive. My nurse Kaylee was the icing on the cake, not only very knowledgeable but down to earth and personable. Great conversation made the appointments fly by and she totally made the drive there worthwhile! I experienced nothing but kindness from all staff and scheduling with the app was almost too easy.

I had my laser hair removal appointment completed by Leila. She was so nice and patient with me. She asked me often if I was doing ok. I would recommend her to all my friends and family. In addition, Ken, at the front desk is super fun. I enjoy being welcomed by him during each visit.

Excellent results, great staff at all services. Pam and Ken have repeatedly given professional service and are very personable which make the appt a delight!

I was signed up for a retail credit without being told what I was being signed up for, at a percentage agreement I was not being told about. I would never receive this place.

Staff was great, nurse was extremely awesome. But I will not recommend anyone coming here since I signed up can't get in and was offered a free service but unable to use since it expired but can't get an appointment before it did

Lila was so kind and fast, which I appreciate!

The nurses and all the staff at the Maple Grove location are amazing. The front desk staff are very helpful, kind and informative. The nurses explained every single thing they were doing and they're very understanding. They made the process easier, quicker and less painful. I totally recommend.

They lie about financing and will charge you full when pre-approval request is being processed

Customer service, scheduling and communication is absolutely horrible!! I did love the results of my services and tye nurses are very knowledgeable.

I unfortunately had a few different issues with my recent ideal image experience. First off was scheduling an appointment. I went to call the Maple Grove Clinic during regular business hours and I was not routed there. The customer service person set the appointment and told me to put a credit on file to secure the appointment. They did not mention that it had to be done in 3 hours I’m order to hold the appointment. I never received the email so my appointment was auto canceled which I was never notified of. Thankfully it was far enough out that I had to reschedule to a different day. When I called to reschedule at Maple grove during regular business hours and was again routed to the customer service line first. I asked to reschedule and was informed my appointment was canceled without my knowledge. They scheduled me for the desired date. They did not inform me about putting the credit card on file. Again I had to reschedule so I called a bit later that day and they mentioned it was not scheduled because it was auto canceled. They finally got me to the clinic directly and that person was very helpful and informed me of all the policies and that I was opted out of notifications. I have not been there in over 4 years so I wasn’t even aware of what she referring to or where to change that information. The day of my appointment I was told to arrive 15 minutes early for my meeting to be cleared with the Nurse practitioner. I arrived 10 minutes early and proceeded to wait for 7 minutes before anyone came out to the front desk. Even after I said hello loudly. As I heard people talking in the room behind the desk with a black curtain hung over the doorway. I called the clinic to try and get someone out to the front desk area and it went to customer service where I informed her I was waiting in Maple grove to be helped. She called the clinic for me to tell them to come help me. The room I received the laser treatment in had a broken bed so it could not be raised which was uncomfortable for the technician to have to bend constantly etc. the entire process from scheduling to checking out was very clunky and I was unsatisfied with the process/ service I received. Compared to before which felt easy and more pleasant. I understand having the credit card on file so people do not last minute cancel but that was not the issue that I had.

I liked the zoom meeting and convenience of staying home. The agent was patient and knowledgeable and

I have to say, it was a very pleasant 30 min stay. Super friendly staff. I have been to 3 separate ideal image locations and maple grove was my favorite. Wish I remembered the name of my nurse. She made being hooked up to a machine that gives you contractions. Not so bad!😊

There the best!

I am so obsessed with my lips!! Thank you ARI! She is the sweetest and so funny. I am so inlove with my lip shape & how it all turned out. Thank you ideal image especially Ari! You are amazing girl!! 💕💕💕😭💕💕

Is very nice service and great work thanks

I had a terrible experience with this place. My appointment was canceled in May and the didn’t get me in till August, upon my appointment I was told my contract expired. Am still growing facial hair and still have to shave. I am going to start a new treatment with Milan Spa in Maple Groove.

Love the ladies here. Christina is super helpful and Sam does a great job, is patient and attentive. My results have been amazing!

Ken

Several friends have sworn by laser hair removal and while I haven't started any treatments, Christina was super helpful and answered all my questions!

I had Lila as my nurse at the MG location. She’s the BEST nurse there and you HAVE to ask for her! She’s welcoming, does an awesome job at laser treatments, knowledgeable and makes you feel comfortable!

I’ve been going to the Maple Grove location for a little over 5 years and scheduling has gotten worse each year. My appt gets canceled/reschedule or I can’t find an appointment that will fit my schedule which is a little disappointing. However, I’ve met a few nurses that have done an exceptional work. One nurse that stands out the most since I’ve been coming is, Lila at the MG location. She is very kind and makes me feel comfortable. She treats every area that I’m concerned would get missed and she makes sure I’m satisfied before she leaves. I would recommend seeing her for your next appointment. She makes up for all the lost appointments. She is the reason I come back.

Very fast! Thanks!

Christina and Sam and Arie are the best! Definitely see these ladies.

I called to inquire about laser hair removal services and received outstanding customer service from Christina she answered all my questions and was very informative I can’t wait to begin treatments. So far my experience has been a 10 outta 10

I brought my teenage daughter in for laser hair removal treatments everyone was super kind and made her extremely comfortable , my daughter loves not having to shave and Lila did such a thorough and amazing job! Thank you so much!

Great service by the nurses at the Maple Grove location every visit. They are professional, friendly, and efficient. They make you feel comfortable in an uncomfortable situation and the process goes smooth, quick, and seamless. Special recognition for Nurse Lila, who is always friendly and transparent with patients! Scheduling could use some improvement, but the nurses are A+!

Had really great results!!! And everyone is great!!!

Sam is wonderful. She made me feel very comfortable.

Lila was great!!!!

I stopped in to ask about cool toning, staff was very friendly, Christina at the desk took her time to explain everything I needed to know.

The visit itself was OK, my attendant was very informative & professional. I did have to wait about 15 minutes beyond my appt. time. This appt. was for my free gift for joining the club. After the treatment I inquired about the cost of the treatment. I was told there was no club discount for the first package of 4 treatments($2100.00/4 treatments) but there would be a discount after that. I had originally tried to talk with a few people about the variety of treatments available, no one seemed to be able to give me clear answers to my questions. I feel I have wasted my time with this treatment, because I can not afford $2100.00 to maybe start to see results. I guess if I had, had more information about the treatment, maybe knowing that it requires a minimum of 4 treatments & the cost. I would have chosen differently.

Sam was amazing! Explained everything without me even really to have questions. Recommend her and Ideal image in Maple Grove highly! 10/10

Christine was great! She was very professional, yet personable and caring. She was also very informed about Ideal Image and the services they offer and the pertaining details.

Wonderful!

I had my appointment several months ago to get my stomach area taken care of and was told it would take 3 months to notice a difference. 3 months later there is no difference and just a large bill.

I had BBL with Christine in Maple Grove. She was fabulous. Professional, and efficient, and very friendly. I would highly recommend her to anyone!

Everyone is so great at the Maple Grove location. From the nurses to Christina at the front desk. Christina made it feel like I've known her for years and just so nice. Was able to schedule everything I needed even out a couple months.

I came in on a same day appointment. Once I arrived to clinic I was told I would need to reschedule my appointment due to the nurse left sick. The clinic did attempt to contact me hours before but I missed their call/voicemail. Jessica was able to squeeze me in before her next appointment which was very kind and also save the day for me because my schedule is jammed pack the week coming! Thanks Jessica.

ARI WAS GREAT!

Our consultant was so amazing, and nice, and thorough.

Awesome. I feel like a million bucks today. Thanks, Ari!

Christina at the front desk was such a sweetheart. And Jessica my nurse made my experience a breeze!

Jessica was very friendly and took her time to make sure all spots were treated in a fast manor.

Didn’t have one, when I got there I had to wait. After waiting for a period of time I was taken I. The back and told because I had just waxed the could not do the treatment. I was told I would be called to schedule another appointment which until this day has not occurred! I called and was told they would check into the situation and still have heard nothing. I was approved for a loan t for service and have received a bill and have not had one treatment.

Rather than leave a public review I called three different phone numbers in an attempt to talk to a manager. There was no one available at either number. So, maybe this is the only avenue that people are using to be heard. If you are a kind person who wants great results with out dramatic office staff do not go to Ideal Image in Maple Grove.

Kristina at the front desk was so helpful!

Appointments is always so hard to reschedule and all locations are always fully booked 2-3 months ahead. It is annoying. I have to schedule my appointments 6 months ahead just so that I can make it work. But some times things happen and its impossible to reschedule. They canceled my appointment once because their nurse didnt show up. It was literally 2 hours right before my appointment. There wasn't much they could do but to reschedule me to come in like 3 weeks later. If you can deal with such inflexible scheduling then go ahead. Services are good and they seems to be used to dealing with angry customers often so they always remain calm with a flat tone.

I've been shopping around for laser hair removal in the cities for a while now, and after chatting with Jessica S, I was very pleased! She was very knowledgable and helpful in explaining the procedure. I look forward to booking with her and Ideal Image Maple Grove!

I loved my experience with the laser hair removal! The staff is super friendly and are always smiling

Suzanna was a great help with some questions and concerns I had, her communication and help made me feel very satisfied with the services I got done!

Great experience. Everyone was very friendly and professional. Each treatment I’ve had they have been wonderful!

The woman I talked to was very knowledgeable and explained things very thoroughly

Received my 2nd LHR treatment at the MG location and my experience was flawless once again! Janelle and Grace answered all my questions and were both friendly and professional. If i could give this location 10 stars I would!

I highly do not recommend this clinic, I’ve been coming here for nearly 3 years now and didn’t have a problem my first 2 years, since the beginning of this year they have rescheduled my appointments extremely last minute, literally just hours before, MULTIPLE times 9/10 are rescheduled last minute. I gave them the benefit of the doubt since they were short staffed but I am so beyond upset now. I booked a facial 4 MONTHS in advance for tomorrow June 25th, because I leave for vacation next month and was beyond excited to get it done before I left. they call me THE DAY BEFORE, leaving me a voicemail saying that they needed to reschedule me, but that they could reschedule me for a different location tomorrow still, I called them back within 2 minutes of the missed call and they answered and had no idea what I was talking about, 10 minutes later they realized why they called and rescheduled my facial, not for tomorrow like they said they could. But TO THE DAY BEFORE my lip filler appointment JULY 6th. (You can’t get a facial two weeks prior or after filler) apparently they forgot their own rules cause she didn’t seem to even realize, so I brought it up asking to schedule for a different day, and she said “um let me check on that” and left me on hold for 45 FREAKING minutes, just to HANG UP ON ME! by the time she hung up I had memorized their dang hold commercial, so I called back and THEYRE CLOSED. I am so beyond upset, for how much I put into their pockets with getting services here you’d think they’d at LEAST be professional enough to help me or at the LEAST call me back. Honestly this place is going to start losing business at how unprofessional they are. It’s never even a detailed voicemail, always just vague “we can’t get you in tomorrow / today, we canceled your appointment call back to reschedule” never an explanation or any help to ACTUALLY get me in. I’ve booked so many appointments exactly 2 weeks between each one this year, MULTIPLE TIMES now, and since then, I have only been able to get in ONCE, and I’ve probably booked and was forced to rescheduled at LEAST 9 times, ALWAYS forcing me to reschedule for months later. this is absurd. If you’re going to reschedule someone at LEAST get them in sooner rather than a month or 3 later when THEY HAD AN APPOINTMENT BOOKED.

My appointment was canceled the day of treatment after I have paid a ton of money and waited two months. Then when I asked to reschedule they told me it wouldn’t be until the end of August when my appointment was June 7th. Very disappointed and trying to be refunded.

Pam was awesome in explaining the laser removal since it was my first time. Thanks Pam

I had great experience with Pam. I am truly impressed with how she have managed to make the process easy and smooth.

Lila was great.

Ari is THE BEST! I had my first round of Botox and she made me feel very comfortable! I am so thankful for her! Thanks Ari!

Jessica is amazing! So helpful, patient and kind. I highly recommend her!

Christina at the front was amazing! She was knowledgeable, kind and welcoming!! Definitely looking forward to seeing her again!! Super impressed! Yelena was so helpful!!

Jessica was super helpful and comforting through the whole process!

Ari is wonderful! Very kind, professional and gentle.

Ari was patient kind and just gave me an all around comfortable experience. Top notch

Ari was great! Thanks for making me comfortable.

I loveeed talking with Ashley! She’s super friendly and was super helpful. Went in today for an IPL and met Christina ! Such a lovely person to talk with. Loves the vibe she has. Continue being you girl !

Yelena was fantastic! Answered all of my questions and was very efficient.

Sam did a wonderful job with my laser hair removal on my legs. Very caring and answered my questions! I had the wrong day for my appointment and she took me right in and fit me into the schedule. Greatly appreciated!

Had an appointment with Sam yesterday at Ideal Image in Maple Grove. Sam was thorough and fast. She was very friendly and made sure I was comfortable. I would recommend Sam and Ideal Image.

Ari was FANTASTIC!!

Pam was an awesome nurse!

The new front desk person at Maple Grove is great she is welcoming and informative. The nurse super professional informative and asked if I had any questions after she explained everything. I felt comfortable and excited about my outcome. Yay!

Jessica was fantastic!

Sam did an amazing job!!! Cannot praise her enough!!

For this one I blame the company because I understand motivations. With the limited availability of your scheduling there was a miscommunication when it comes to what I was willing to wait for appointments and what I was not. Unfortunately I had to find out that the appointments were not available until far into the process, the part I am most confused about is how I had 3 appts scheduled when I got off the phone and 2 more that I was not aware of were sent to me via text and email. So I called in to figure out what they were for thinking maybe that was a holder for my being on the "waitlist". After calling in I kept getting transferred and redirected (in the wrong direction) and had to call back multiple times because it was either the wrong place, dept. or no one answered. Finally I got ahold of someone and I told them I would like to cancel all my appointments as they would not be within the timeframe I agreed upon. I feel scammed and I had been a loyal customer for years. I do not plan on returning to this company. The lady who originally helped me was very friendly but I did not appreciate getting appt notifications after our call for dates I did not approve.

Ari and Susanna were amazing!

Ari really nice very professional

Christina is a very friendly person when you arrive at the Maple Grove ideal imagine.