Evelyn did a GREAT JOB! She is fantastic!!!

Loved the nurses there! Lisa is awesome!!

The whole staff have been great to work with! Lisa was my nurse today and was interested in the progress of my experience. She asked the right questions and was able to take care of my treatment with care and efficiency. I highly recommend this office for beauty treatment needs!

Fast and precise service. I highly recommend Nurse Courtney!

Update to my review below... I did receive a call within the 48 hours, and the resolution that the office manager proposed was less than adequate and somewhat insulting. She offered me a “touch up, face only,” bbl session. Now mind you that I had paid for a full face, neck and chest session, that was inadequate, and rushed through... but the office manager feels that a “touch up for the face only” would be a fair compensation. For the quality of their service, I declined. There are many places to take my business to, and so I will. Ideal Image has turned into a company that does not care about their customers, or the way that they treat them... 1st comments: I have spent thousands of dollars at Ideal Image in the last 10+ years... in the beginning the manager and nurses were very good an thorough... I enjoyed coming when Lonnie, Lisa, Sam, Sara and Courtney were there for help or my appointments/treatments. I had always requested one of these nurses, and I am sure it is in my file. I bought a package of BBl... and the first two treatments were fine, but I have had issues the last couple of years getting good customer service, or quality of treatments. I have had my appointments canceled and rescheduled several times, and when reschedule to finally get in, it is with a new nurse that does not take the time to do a good job, and rushes through. I never felt like I was “just a one time customer” and no attention to detail for my treatments. The cost is expensive, and the treatment should be done with taking the time to do a good job. I will not be investing my money into a company that does not care about the quality of the treatments. I will miss Lisa, Sam and Courtney, but will look into other facilities for future treatments.

Talia did a great job counseling me through my Botox appointment. I wanted to redistribute my units more efficiently and she thoughtfully walked me through our new strategy, highlighting any relevant medical considerations. I highly recommend her!

Courtney is awesome! Very professional and knowledgeable. Thanks!!

Talia did my laser hair removal session today and she was great throughout the whole process. Kept me informed and made sure I was comfortable the entire time. Everyone was kind, professional and made me feel welcomed.

It was great, my nurse was super friendly and explained everything

very professional, knowledgeable, friendly staff...

Felt very rushed and mislead. My nurse was kind but didn’t have bed side manner. Didn’t seem concerned or compassionate about my discomfort. You feel like a number and the pain is worse then they lead on . The front desk women were rude and unwelcoming. Do not recommend. If I could get a refund I would not go back. Hopefully I at least see results which I’m still skeptical about

I have experienced some of the worst customer service and scheduling at the Maple Grove location. I do not have enough time or space to give details on the multiple contacts I’ve had had but I will summarize. They canceled on me the day before my appointment. I asked to be rescheduled and she transferred me to Edina office although she had access to all office schedules. By the time I couldn’t get an immediate appointment I got pushed out another month. The person answering phones strongly gave the impression she didn’t care about my experience and said “this is just our schedule.” Next I called the manager. She was very nice but gave excuses for the receptionist and offered no services to help despite the multiple service failures from Grace. So I had to “ask” for good service. She then offered a possible sooner appointment and said she’d let me know. Then crickets. I’ve called 2 times since being told she will call me in 15 minutes. Crickets. That was 24 hours ago and ALSO 48 hours ago. I’m stunned they don’t show concern while holding on to my $3000 paid in January.UPDATE: as of 3/28/21, I was contacted and did receive a treatment today. This was not their normal business hours so.... They really redeemed themselves and resolved most of my issues by doing this appointment early. The customer rep from Woodbury was amazing solving my service issues. Jen the manager made this appointment possible and the nurse today was wonderful. I’d re-rate to a 4.

Great service

Incompetent Nurses who don't ask the right questions and decline you for the procedure you already paid for. I was warned about Ideal image being a joke but I didn't expect it to be this bad. If you want to get fillers or botox or a face-lift done the right way and the safe way Do not trust this place to do it. Go to a real professional Dr. The Nurses decline Apts or reschedule because they just don't want to work. Also what place charges you for a service 1st then makes you reschedule your already long awaited apt for over a month only to get canceled again. Still awaiting my refund.

Courtney was wonderful to work with. Very professional, personable, and efficient.

Absolutely love the staff. They are always so helpful and understanding.

People here are always so nice and quick! 100% recommend!!

Lisa was awesome! I had my first laser hair removal and she was so sweet and really knew what she was talking about. I would definitely come back and ask for her!

What a great experience! Every session I had an amazing staff member. Very happy with my results. I will recommend ideal maple grove to all of my friends

Talia was professional and courteous! Clean, safe atmosphere.

Talia was absolutely amazing!!! She made me feel so comfortable and at ease my first time getting Botox. She knew the answers to all my questions. So friendly and sweet!!!! Definitely will be going back to Talia!

I went to Ideal Image to get botox for the first time and I’m very impressed with the results! Talia was my nurse and she was very knowledgeable about botox and gave me a realistic idea of the outcome. She also did great explaining what to expect following the treatment. My big request was to remain looking natural and not go overboard and Talia made sure of this. I’d recommend Ideal Image and Nurse Talia for anyone looking to get started for aesthetic procedures.

Great customer service experience!

Very easy and pleasant experience.

I had a great experience at Ideal Image! Nurse Talia made me feel comfortable and relaxed. She explained the procedure thoroughly and was very gentle. She went over the post-treatment instructions and answered all of my questions. I would definitely recommend Ideal Image and Nurse Talia!

I am giving it a little time but I think the treatment was not balanced... my left side is different than my right

I left a review 3 weeks ago. I was told I would be contacted to talk about my issue and I have yet to be contacted.

Courtney was amazing! It was my first time and I was a little nervous but she explained the whole process and made it very simple and quick!

Talia did my Dysport today, she was super friendly and funny, easy to talk to and was very gentle during the appointment. Everyone is always so nice and professional when I come here, it makes coming back very easy!

Gina was fantastic! She was friendly and knowledgeable. I really appreciated how in depth she went to explain the laser removal process. It was very helpful with my decision making.

It's so hard to schedule an appointment here. If you miss an appointment, the earliest you can schedule out is 4-6 weeks later. That is, if you're lucky to even get a hold of someone. Left several voicemails requesting call back to schedule and never received one. One time I got through to book, but didn't receive a confirmation email so I called again to check, just for the receptionist to tell me my appointment didn't get added on their schedule, so I had to reschedule, which pushed me back even further. The service for when you're lucky to get in is fine, but they don't always explain the process to you other than the first time I was there. I would not recommend Ideal Image to my friends or family. Just trying to finish up the service package I already paid for... hoping that I can finish up by next year, if I'm lucky to get in. Otherwise it'll take much, much longer.

I wrote the review below a few years ago and my experiences haven’t changed at the maple grove location. Lisa D the nurse who usually does all my treatments is a rockstar! Lisa is talented, knowledgeable, patient, honest. I know she has my best interest at heart and that is not easy to find at a Medspa. I also have seen Courtney at Maple Grove who is amazing. Thank you Ideal Imagine Maple Grove for taking such good care of me! I I had many consultations at various Day Spas for facial fillers before visiting Ideal Image. Ideal Image was the first place I felt comfortable. The knowledge and genuine care you feel from all staff at Maple Grove is unsurpassed. I have now been a patient for two years and have never been disappointed. I am 40 and wanted to refresh my face and slow down the ageing. I have done Botox and Disport for lines, Juvaderm, Voluma, Restiline fillers in my lips, cheeks, and folds. The results have transformed and refreshed my face but look completely natural. Before and after a new filler I had many questions, and concerns and each time the Nurses and Staff at Ideal Image took the opportunity to make me feel 100% comfortable. They never make you feel pressured or rushed they really take the time to take care of you and are genuinely interested in providing a solution rather than a sale. I had an accident that left a small injury on my face, I had to cancel an appointment for filler around the area. I went into the Maple Grove office to get an opinion on when I could reschedule and it was a year before they would proceed. As disappointed in the situation as I was I was so appreciative that the Nurses cared more about my health than completing a procedure. If you’re looking to try fillers or find a better place to provide them I highly recommend visiting Ideal Image in Maple Grove for a consultation. I want to say thank you to all the staff at Maple Grove and extend a special thanks to Michaela and Sam who have taken care of me the past two years. Ladies your attentiveness, care, and amazing technique is much appreciated.

Great location!! Lisa made me feel so comfortable during my laser hair removal session I have been to many other locations and this one was one of the best. She made it quick and as painless as possible... for laser hair removal. Lol. Thanks guys, look foreword to finishing my sessions here!

I had Kourtney and she was great with communicating the answers to my questions and made my appointment feel like a breeze! Loved it!

Courtney is so great! She is sure to let me know what she is doing during the procedures as well as making sure my comfort level is always good. Highly recommend visiting her at Maple Grove.

Nurses are quick, professional & empathetic! Support staff are efficient & professional. Overall good experience, I would recommend

I was recently treated here by Talia who was being trained by Sam P. I felt really welcomed and safe during my treatment. I felt comfortable enough to let the staff help me determine my treatment regimen and I am very happy with my results. The clinic's Covid precautions are excellent. I would highly recommend this location.

Courtney was great, quick, and made me very comfortable!

Courtney is amazing!! So friendly and always so nice!

Courtney was pretty incredible! I love and appreciate how considerate she was, and how incredibly fast but with little to no pain my laser hair removal appointment was! Thank youuu, Courtney 🙂

From Lindsey at the front desk to my treatment work Sam and Talia, the team at Ideal was professional and knowledgeable. This was my first service of this kind and I can’t imagine going anywhere else! Thank you ladies for a great experience. I’ll be coming back soon!

Everyone was very professional and friendly. The place is clean and they do amazing work!

Always a great experience at Ideal Image! Courtney was the best! Super professional & sweet! Laser treatment went super smooth! Thank you.

My first time at the Maple Grove location for Botox. Very friendly, experienced & professional! Talia and Sam went over where I needed the injections and how it works for the areas being treated. I left feeling confident I’ll be seeing great results over the next couple weeks!

Courtney was great, fast, and efficient!!

I visited Ideal Image for some Dysport injections. What an amazing spa! Everybody was so professional and incredibly pleasant! Talia was AMAZING! She did a wonderful job. I will definitely be returning!

Fantastic! Easy in and out. Sam was super knowledgeable and made me feel comfortable. Love they use RNs to inject and a NP to health screen. Important.

Saw Courtney for BBL therapy today. She was so friendly, knowledgeable and really listened to my concerns. I’m excited to see my results!!

Very professional staff, clean environment. Last visit I was treated by Courtney, who was great at answering questions and managing my comfort level during the laser process. I’ve been going to this location for several years and everyone always does a terrific job. Highly recommended for laser hair removal!

The process was quick and easy. However I do I have a small burn which is the first out of many my treatments. Overall. I do recommend the process

Wonderful

I experience some of the worst scheduling and customer service at this location. This location cancelled on me twice, both the day before my appointment, and then rescheduled an additional two month out. It has taken about 5 months to get my first treatment scheduled on the calendar. Not once did the acting manager apologize for the inconvenience. The Edina location was much more pleasant to work with!

Courtney was wonderful and patient! She did a great job and was extremely professional and communicated everything she was doing. She was also super sweet and very personable. Definitely recommend this location and if you end up with Courtney you’re very lucky!

Becca is so nice

Courtney was my nurse and she was wonderful! Highly recommend ideal image!

Courtney was amazing. Great service.

Before this appointment my last two appointments were canceled by staff. They almost canceled this appointment but I had to inform the receptionist that I hadn’t had any treatments since October. When I scheduled this appointment I scheduled for all treatments to be done. When I got to my appointment the nurse said there wasn’t enough time to complete all of my treatment because the appointment wasn’t scheduled of enough for it. So I had to reschedule half of my laser hair removal treatments for April! I understand they are short staffed but Ideal Image is providing an expensive service. So, I’m paying but I can’t get what I pay for? Then I’m told I’ll be put on a waitlist to be seen sooner... but I’ve been told that over and over again.

Courtney did my lip filler the 1st and 3rd time I got them and she’s wonderful! She also did my Botox for the first time. It was a great experience and she’s so friendly every time. She made me a lot less nervous than other injectors (not because I don’t think they’ll do a good job, I just get anxious around people and she didn’t make me anxious). The maple grove location is great and almost everyone I have encountered there is wonderful.

As a light skin Hispanic, I do not understand why I was placed in the laser for darker skins during my first two sessions. The sessions were extremely painful. The nurse from those sessions encouraged me to divide upper and lower legs in two different appointments because I was in so much pain. I did as the nurse said. When the time came from the two separate appointments, the second appointment was canceled. I received a voicemail about it a few hours before I went into the clinic even though I had confirmed both separate appointments earlier in the week. I did not know the nurses were planning to do my full legs --- one nurse at each end of my legs. I had no prior knowledge of this. All I knew was that I was going to be given a choice (as per the voicemail); however, that choice was made for me prior to my appointment. The only thing that I appreciated about that session was that I was transferred to the correct laser for my skin color (I consider problematic that I was in a different laser, not suitable for my skin, before). I did not appreciate being rushed at the beginning of the procedure. I also did not appreciate being pushed to try both nurses at once in each leg even though I said no at first (after trying it once) and was adamant to continue with two nurses. At that point, all I could think about was pain. I became even more upset and started to cry uncontrollably. I couldn't continue with the procedure that day. I would like a full refund for that session. I would like my next appointments to not be canceled and if they are, to be accommodated. NOT ACCOMODATED 3 MONTHS AFTER I WAS SUPPOSED TO HAVE THAT SESSION. I was rescheduled for the following appointment in April. My last session during the month of February was extremely unsatisfactory. It was rushed, it was more painful than it needed to be and it made me extremely upset to the point of uncontrollable crying at the site. I can not put into words how much emotional distress my February session caused.

I’ve been to maple grove ideal image for multiple treatments and I have never received anything but phenomenal service. Everyone that works at that location will retain my business and my recommendations for friends and family because of it. I am a little upset with my results of cool tone. I had an online consultation and she thought that would be the best course of action, unfortunately it doesn’t seem like it was. I feel like I have seen little to no results and am a little upset about spending $2,000 on something that I feel didn’t work at all. I think cool sculpting might have been a better choice but I took the advice of the professional. I will continue to return for any other treatments but will not recommend cool toning. I was never let down by the service, only the results.

Kim made the experience fast, easy, and painless.

Great - always a good atmosphere

The people are great and I like the services- but they keep canceling my appointments because they don’t have anyone licensed to do them. I bought a set of facial treatments in August. It’s now February and I’ve only managed to get one done. I wouldn’t recommend this place to anyone. I’m close to just trying to get my money back.

Maddy was great! Very professional and outgoing!

Maddie did an amazing job keeping me comfortable and explaining everything! I highly recommend Ideal Image and can't wait to return!

Madi was the absolute best. Such a sweetheart and willing to answer all the questions I had. Would recommended 100/10!

Madi was super professional and fun. She eased my worries and was amazing.

Got my lips done by Maddie, she did such a great job!! I’m in love with them

Always a great experience!

I absolutely love Kourtney! She is very welcoming and courteous.

Courtney is amazing at Maple Grove! She does a fantastic job with all my treatments. I would highly recommend her!! Staff is AWESOME, however the scheduling needs work and the communication to clients when changes happen needs great improvement.

Came in today for my treatment, and had a wonderful experience. I had Becca do my first ever injections and my laser treatment. Would definitely recommend

Kourtney is the best!!! She makes me feel so comfortable and does a great job. I purely stay with Ideal Image because of her.

Kourtney K was amazing and did an awesome job. I will definitely continue to go back and see her. Very quick and efficient with very little pain.

UPDATE! A couple years later and I am still a faithful customer to Ideal Image in Maple Grove! I started with my face and have worked my way to getting a lot of my body done. They have great deals so the cost is not bad! I a, on a monthly payment plan. Once i pay off an area I sign up for another. Is it painful, sometimes but the team keeps you engaged in conversation and Has tips and tricks to keep you comfortable. If you have been thinking about hair removal, stop thinking and give Ideal Image in Maple Grove a call! The team is amazing, you will not regret it! Let’s talk facial hair ladies! If you are one of the lucky ladies with PCOS and you pluck or shave once, twice or sometimes three times a day do not hesitate to get that lasered off! I was always embarrassed and so insecure of my face. I would constantly worry about if a hair popped through or if I missed one while plucking. It consumed my thoughts! I won’t go into traveling without a razor or tweezer- ugh! Ladies check out ideal image in maple grove. They are amazing and kind! If you have been on the fence, just do it!! You don’t have to be embarrassed or insecure anymore! DO IT!

This was my second coolsculpting appointment and I’ve been so impressed by the Maple Grove ideal image. Clean, organized, prompt, and super friendly. Maddy is a fantastic nurse - she made me feel so comfortable, took the time to listen to my goals, and made great and honest recommendations to help me achieve them. Her relaxed and fun personality put me at ease and made the entire experience very pleasant!

Maddie was absolutely amazing! She is knowledgeable, has a wonderful sense of humor and did my treatment quickly. She is the best! I highly recommend her!

Terribly overbooked. Impossible to reschedule in a decent amount of time. For something so expensive you would think they would have better customer service. I gave it a 2 because the nurse I request is great. Other than that, almost every experience dealing with these people has been awful.

I'm not really sure yet. I have only had one service there and I wasn't super impressed. I will go back, it was a super easy procedure.

Maddy and Kaitlyn were great! They explained everything really well and put me at ease which is very important during a more intense service!

Maddi and Becca are great technicians! They made me feel very comfortable. Thank you! So excited to not have to shave anymore!

My consult with Dr. Baaklini was very informative and put my mind at ease. He did the math for my cost and there was no pressure at all. I'm very new to thinking about injections and I feel confident that when I go forward with the procedure I will only go to Ideal Image. Definitely the easiest consult.

Madi and Kaitlin are so awesome! Thank you for doing a wonderful job on my lazer!

Madi was amazing. Very professional and made me feel comfortable immediately. Definitely recommend the Maple Grove location!

My experience at Ideal Image in Maple Grove was amazing! The staff was very welcoming and made me feel so comfortable. My nurse was especially helpful in calming my nerves and was extremely kind! She explained every step and made sure I was happy with the results. I would highly recommend going here!

Maddie always does a good job with my treatments. The times goes by fast, because she is personable.

Kaitlin and Madi were exceptional and professional!!

All 3 nurses were amazing! The instructor Sam did an excellent job instructing the other two nurses & explaining thoroughly on where & why to inject here or there. The other 2 nurses were very gentle & did exactly what the instructor said. Overall it was a great experience and amazing results!!! Would highly recommend Ideal Image!

Horrible. Your consult was poor and I cannot do the service I wanted. I want to cancel everything now. But you’re not letting me d

I loved it here! Communication was great regarding my appointment and I electronically filled out all paperwork before had to make the check in process smooth. This was my first time getting filler. They did a great job explaining exactly what they were doing, which filler they were choosing and why, and it was relatively painless. Instant results and I am happy! Thank you ladies ❤️

My experience getting filler for the first time exceeded my expectations! The staff were professional, friendly and attentive. They walked me through the process step by step and made sure I was comfortable. I’m super happy with the outcome and would not hesitate to go back for other services.

Kaitlin and Madil are tremendous!

Becca did a great job and made me feel at ease!

I have had a great experience every time I have been to Ideal Image in Maple Grove. Everyone there is very friendly and professional. They had left a voice-mail that they needed to cancel my appointment and I did not get the voice-mail. I drove all the way out there and they felt bad that I did so they were able to get me in that evening. I was really appreciative that they were able to do that for me. I would definitely recommend them 10/10

The front desk is super professional and flexible!

The virtual visit was very informative and I felt comfortable the entire time! The only reason why I gave 8/10 was because I haven't yet had a procedure done through the company so I can't vouch for that yet. But the call was very helpful, and the person I had the call with made me feel comfortable and was a great conversationalist

Staff is friendly and always on time. Very helpful and understanding!

I have never had a bad experience at the Maple grove location thanks to the amazing staff! I would highly recommend many of the services due to the great results and professionalism that the staff provide.

Maddie made me feel comfortable while getting the procedure. Very down to earth and a perfect person for the position!!! Thank you Maddie!!!

The admin team is always a bit of a struggle as they seem disorganized. But most of the nurses are pretty great. I LOVED the new nurse I had this week. I could tell she took great care in making sure that I got the best results out of my procedure. And we talked yoga and fitness...which is always fun. 🙂 I'm not 100% convinced that some procedures are worth it. I love my laser hair removal and have only needed minimal maintenance. But I wouldn't recommend Coolsculpting. The results didn't last. Between my first appointment and about a year later I gained 10lbs of muscle (I have the stats to prove that) and really didn't maintain a difference in my lower stomach that was treated.