I knew nothing about the process and Jessi Bushey explained everything perfectly so I could understand. I had so many questions and she answered every one. She was very kind and professional. I hope I get to talk to her again if I have any other questions. Thank you all so much and I am super excited to start my treatments. Lorri Coleman

I had a great experience here. They were very knowledgeable and professional. I would definitely recommend this place to my friends and family. I will be back to this location.

Kim was wonderful! She listened to what I wanted and boy did she deliver! She took me straight back, she went above and beyond to squeeze in a Botox appointment to make my life a little easier and the results of the lip injections were better than I had expected! This is not the first time I have worked with her and both times have been so natural and laid back. I really enjoy my experiences with her. She is very sweet and professional and I love my results! I trust my face with her and will continue to use her in the future!

Sherilyn was wonderful and answered all my questions. She was very friendly.

I feel for the $6,000 I’m paying payments on and for the treatments I’ve received it’s not near worth it . And I would not refer anyone .. I feel the treatment to my back did nothing and so did the lady that did my treatments , we discussed it today at my appointment

I dont handle pain well but he was patient and made me feel comfortable with my treatments. I definitely recommend him and this location.

Nice staff , great service, good specials, also good member benefits 😀

FRAUDULENT BUSINESS PRACTICES Ideal Image stole $3,500 from me and refused to complete my laser hair removal treatments! After starting my treatments in September of 2020 later that year I received a serious burn and had to take a six month break in treatment to resolve 2nd degree burns. The Zona Rosa location was immediately apprised and at first they appeared to be accomodating. They assured me this accident was documented in my chart and I would receive the FULL 16 months of my contract. Their laser hair removal contract requires the treatments to be completed within a certain time period. My original contact was up in February of 2022. On January 13, 2020 Tatiana at the Zona Rosa assured me an extension of my contract would be filed but it might take a bit and I would be advised of the outcome. I waited patiently and heard nothing. I followed up March of 2022 and was told the extension had been granted in February of 2022 for 4 additional weeks and now I was too late. I was never informed the extension was granted. I pointed out I couldn't utilize the service if I had never been told it was available. I asked to speak to the manager at the Zona Rosa location. However Ideal Image "managers" are rarely on site and they take months to return calls. "Holly Hernandez” the “Head Manager" at Zona Rosa finally got around to returning my 15 plus calls from March to May just last week. In the interim I was able to secure a call with Alicia Jenny who allegedly is the "Director of Client Care". I explained my case to Alicia Jenny and she hung up on me. I then sent in photos of the bikini and leg area wherein I did not receive full treatments again imploring them to allow me to complete the treatments given I have 80% black regrowth. Last week when Holly the "Head Manager" called me she inquired as to whether I had sent in photos of the areas and I advised her that I had. Holly then told me she personally had spoken to the nurse about my case early in the day and shown the nurse my photos. Holly claimed the nurse personally advised her the 80% black hair growth depicted in my photos was untreatable. Well this is where it got awkward. I then asked Holly, given she had just told me she didn't know whether I had sent in photos, how could she have possibly had a discussion with the nurse about them earlier in the day? I bet you can guess what Holly did, she hung up on me! I am baffled at the unprofessionalism at the Zona Rosa location. I was refused my contractual 16 months of treatments and Ideal Image took my money. I am a college student who saved up for years to receive these treatments and now I am saving up to hire an attorney. Ideal Image promises affordable aesthetic treatments. $3,500 isn’t affordable when you don’t receive what you paid for! DO NOT waste your money on this fraudulent company.

100/100 loves this place every team member I’ve had has been wonderful (:

It was good had a short little wait but the staff is super nice

Timely and very educational!

What a great experience at Ideal Image in Zona Rosa! All the way from scheduling the appointment to getting the work done has been wonderful. Kim did an exceptional job with my Fillers, Botox and BBL treatment. I even received a call back just to check on me. Thank you to all of you, I will be back and I will recommend Ideal Image to all of my friends here in Topeka! Kelly H.

First time at this location. Thaw staff and nurse was amazing. However, I’m not satisfied with my results. I’m not sure why things turned out the way they did. It was an Expensive procedure. I assumed I would see a big difference. Wanted to return for more treatments but will I waist my time and my money?

Kim was extremely fast but detailed and did an amazing job!

Kim was amazing!

I love my nurse and also the staff is very friendly! I appreciate them always making me feel comfortable and they are very efficient with your time!

My nurse was amazing! And very knowledgeable. Made me feel comfortable and at ease.

I really like the customer service and all the treatments

It's clean and they got me in right away. Going through a tough time and needed my face to not show it haha. They had my back, were super helpful and got me a great deal...even signed me up for a transfer to an ideal image back in New England.

Would not recommend. Had laser hair services done here. They promote a "lifetime membership" which really means after your first 9 treatments (which must be done within a certain amount of time) you end up continuing to pay additional for each touch up. Called to pause my membership in August 2020 due to pregnancy (as they told me they won't do it while you are pregnant or breastfeeding) recently called to restart services and was informed they didn't have any note of my account being paused, and even if it was they only pause it for 12 months, which I was not informed of. Their timing of 12 months would then allow for your given 9 months of pregnancy plus an additional 3 months of breastfeeding, when the American Academy of Pediatrics recommends breastfeeding your child through 12 months old. So, if you are a woman of child bearing age with potential plans of having laser hair done or having a child, don't come here and make sure you get everything you are told in writing if you do. Very disappointed with ideal image.

Amazing!!!! Very professional and pristine office. The nurses are very thorough in explaining everything, start to finish. I've seen Breanna & Claire - both are great! Would recommend becoming a member, it's worth it. 👍

I came in today for my 1st time lips filler and some facial lines filler. RN Kim is amazing!! Super knowledgeable and professional. She made sure she had all my medical information and even asked for my labs as I have a medical condition to ensure that my labs look good and stable enough to proceed with the fillers. In any case, the results are amazing!! She is great !! Bravo!! FIVE Stars to her and Ideal Image in Zona!

Very professional and great customer service

Over all experience was great. The girls are great and set you at ease. If you have any questions they will answer anything! Bree was great with the cool sculpting

OMG! Love this place! Don’t hesitate to try them out. I got lip fillers and my results are beautiful!! The 1st pic is just after the appt and the 2nd is before

Received ultherapy and getting treatments for BBL. I am having amazing results. I am so happy with the ultherapy treatment. I am considering fillers. I love that they offer discounts and also going through Ally for financing. I drive from Iowa just to see them. Highly recommend.

Amazing place, nice staff.

Aubrey was awesome and made conversation, so the procedure went fast.

The girls are always so friendly. I was seen by Aubrey today she is just so sweet, knowledgeable and informative. Love the experience

It is always a pleasure coming into the Zona Rosa Office. Rachel at the front desk was very helpful and patient with me as I was deciding on switching the type of service. I cannot remember her name but the nurse was very friendly and made me feel super comfortable!

Katherine was very thorough and made me feel comfortable! I recommend her to anyone looking for this treatment with dark skin! 🙂

Just left my apt with Claire thank you so much. Was quick and painless. Can’t wait to see my results. 🙂

This has been the easiest procedure of my life! So far I’ve had my chin and mustache done and today I started my Brazilian with Bre, she was so personable and reassured me the whole time. I still can’t believe that I wasted so many years waxing and tweezing when I could’ve been hair free by now!

Catherine did an outstanding job! She was very patient and professional while handling sensitive areas.

Clare is amazing and so friendly!

Absolutely great experience! The staff there are kind, and nice to talk to. Love this location!

Breanna was so sweet and talked to me the whole time. Made me not even think about the pain lol she was awesome. I’ve loved every single experience I’ve had so far.

This was my first visit, Kim was the technician that made me feel so comfortable and fully explained everything, she took her time with me and genuinely made me feel pampered and cared for. Thank you! I HIGHLY RECOMMEND.

Maureen was AMAZING. She made the whole process super smooth and made me feel at ease with my decisions. She explained everything in detail and was very personable throughout the process. She helped every step of the way, even down to scheduling my appointments. I was a little skeptical about the treatments, but Maureen reassured me and shared in my excitement when I decided to proceed with the cool sculpting treatments. I owe her everything!

Update: I thought my business with this horrible company was over but they have charged me for a membership that I requested to not renew. I emailed them multiple times to inform them I would not be renewing my membership and no longer wanted do business with them. Now, they have to open up a case to see if they can give me my money back. My money that they took without my consent. I am reporting them to the Better Business Bureau. Previous Review: I showed up for an appointment only for them to tell me my appointment had been canceled. I didn’t cancel it and they couldn’t tell me who did, or why. I took the day off work and drove an hour only to be turned away with no explanation as to why.. They sure didn’t cancel the money I already paid them for the services I didn’t receive. No attempt to accommodate me was made. They were very unprofessional. I will not be returning.

Aubrey is amazing! I had her twice and she was fabulous. I did recommend to a friend and they have now signed up.

Did a fantastic job! Will be coming back next month

Love the people that work there very good at answering questions about what your getting done

I went twice and both times didn’t see much change … actually I got an additional strange wrinkle

I love Idea Image the experience was great and staff are friendly.

I love Aubry. She is wonderful to work with and has a very amazing and professional personality. I will definitely be back to see her.

Aubrey at the Zona Rosa KC location was great! Definitely recommend her. She provides great service and she’s super nice!!

Aubrey and Jordan were professional, timely, and took exceptional care of me during my service. Their knowledge, patience and explanations put me at ease during my treatment.

I didn’t even get services done with Ideal Image. I inquired about some services on a Saturday when a friend was in town. We decided to go elsewhere but these people will not stop calling the both of us. Relentlessly blowing our phones up trying to get our business. I’m sure the professionals providing services are great, but their booking/customer contact office needs to stop harassing people.

Jordan was so kind! Explained the process soo well, made me feel safe about the treatment. Definitely recommend

Update: It's been several years now since purchasing and undergoing lazer hair removal. I have had regrowth in so areas but it's sparse... Like 3 hairs in my underarms, a few here and there around ankles/knees, and several hairs in my bikini area. I have been holding off going in for my last treatment (which they said to do) for a long while now so that I could easily to see how many hairs would come back. I just tried to schedule my last paid appt and they told me my contract expired. This was never mentioned that the treatment I paid for would expire. To get another treatment on all my areas ,I would need to spend about $300. If you're considering laser hair, I would recommend Milan Laser hair removal... They have a life time guarantee. You don't lose your money on paid treatments that expire or have to go back and pay for touch ups, or end up like me... Having to still shave regularly just for small patches of hair. Old review: I am blown away how well this laser hair removal actually works. I had my bikini area and upper lip area done, and I would guess 90% of my bikini area was hair-free after the first treatment. I'm at 5 of 9 treatments now and it's just touchup sections...mostly all finished. My lip is being more stubborn but I can see results there too. The only reason I didn't give 5 stars...I'm a little disappointed how they price/work the areas. They draw lines to keep them organized during the procedure and they stay within those lines. Unfortunately for me, I have a small patch of hair just outside those lines (maybe 2-3 zaps worth on my bikini area, and 1 zap each side of my upper lip) and those are not included. To have them done. and complete my areas of unwanted hair, would cost me whole other areas of treatment....which would be over $1000. I wish they had afforded some wiggle-room on coverage based on each individual, because the small patch of hair is truly part of the areas I wanted done...they just fall the slightest bit outside of their lines. 1 inch beyond my dark hair is blond fuzz and not worth spending sooo much money to purchase it as a separate section. So now I don't have to shave my whole bikini area during the summer, just a 2 inch section of dark hair right near the area. Otherwise, I've had great gals who have performed the procedure, scheduling has been easy, and location is perfect.

I absolutely love Aubrey’s (the nurse) professionalism and knowledge about the different types of laser and what’s best for your skin/hair type. Thank you Aubrey❣️

Aubry and Jordan both helped me with the scheduling, education, and treatment. I was well educated before, during and after about what to expect. Everyone was very considerate of my needs and helped me feel comfortable. I would highly recommend this location to my friends!

She (Aubrey) took the time to explain what she was doing and make me feel special

Aubrey was the best and very detailed and attentive

Overall the experience was good. However adds r very misleading. 70 per area or 35 per area. Eaxh area contains so many quadrants. So an area is 70 per quadrant or 35 per quadrant. Most areas have 4-8 quadrants if not more. I was quoted 4,000 for 1 treatment. If it’s 70 per quadrant and my stomach has 8 quadrants. The cost would be 560 dollars not 4,000. I would be interested if the pricing matched the ads I would like to try 1 or 2 quadrants and decide if the process actually works. Maybe an arm at 35 a quadrant. If I cannot give a try prior 4,000 I feel it might not really work. I’ve worked in esthetics for years and know most machines like this do not live up to the promise given by the sales team. Misleading information to get you to book a conversation. Jane Streit

Aubry was fantastic. She listens and explains everything so well. She gave me the best service I have had to date!

Aubry was great!

My tech was absolutely great! She was very informative,and quick

Kim, at the Zona Rosa location, is awesome!!!

Breanna RN is kind, patient, and made me feel especially comfortable when I was nervous.

Everyone was very pleasant. I have explained to a couple people that the area I had worked on actually looks bigger than before. Seems like I the $2000 out the window.

The staff were all great and very friendly. The location was great and very clean. The nurse who assisted me with cool sculpting was sweet and loved her job. I unfortunately have seen NO results. I feel like I wasted all that money and nothing happened. Pretty bummed about it 😕

Aubry took care of me for my first ever laser hair removal and she was amazing! Highly recommend her for anyone considering it!

I m not satisfied with the result even it wrost my skin I got bad pumps in my face

First and foremost Kim was amazing, I was comfortable, excited, and truly enjoyed my visit… Kim SLAYED my lips, as she should (kindly) I appreciate her gentleness, patience, professionalism, so kind and humble! We had a great time with my lip fillers! I want to say how persistent she was within her technique. I feel she really loves her profession and does everything with love and, it’s the vibes for me…I feel like Kim has so much pride in her work, and how the process works from the first step to the last. I am happy to say I have a membership with #IdealImage and highly recommend the membership! #idealimage truly is the place to be!! I am so pleased with the quality of their product, very clean, and quiet place. I really enjoyed the entire staff. Everyone has warm welcoming vibes, it’s the atmosphere for me… it’s the smiles and laughs for me…. It’s the beautiful faces I will now see often for me…. I’m excited to be apart of their community! I highly recommend this location! I’m sure all locations are wonderful! My experience with #idealimage #ZonaRosa was great from the consultation call, Christina was awesome! She scheduled Sammy appointment same day, I had switched to #ZonaRosa bc they had an opening, thank god! I was ready to fill these bad boys up!! I wouldn’t trust anyone else with my skin/body #Idealimage is most definitely a place of action! They advertise being #1 and, I 100% agree. This isn’t my first rodeo, I am very happy I found #Idealimage! Thank you for the experience! So excited to come in for my #coolsculping double chin WHO? If you have been thinking of #Idealimage don’t think anymore, get in there and start your membership! The deal is amazing and quality of the product is amazing! The staff is amazing! The ladies at the front desk were awesome and their lashes was on point ✨ sweetest staff and best location by far! #HappyCustomer THANKS AGAIN! My lips are still swollen but, amazing! I’ll be adding photos after the swelling goes down! The first picture I was pouching my lips out ALOT and I’m excited to just have that natural plush lips!!

The tech that worked with me on my cool sculpting, sorry I don't recall her name, was very nice and pleasant. She explained everything perfectly and made me feel very comfortable.

First and foremost Kim was amazing, I was comfortable, excited, and truly enjoyed my visit… Kim SLAYED my lips, as she should (kindly) I appreciate her gentleness, patience, professionalism, so kind and humble! We had a great time with my lip fillers! I want to say how persistent she was within her technique. I feel she really loves her profession and does everything with love and, it’s the vibes for me…I feel like Kim has so much pride in her work, and how the process works from the first step to the last. I am happy to say I have a membership with #IdealImage and highly recommend the membership! #idealimage truly is the place to be!! I am so pleased with the quality of their product, very clean, and quiet place. I really enjoyed the entire staff. Everyone has warm welcoming vibes, it’s the atmosphere for me… it’s the smiles and laughs for me…. It’s the beautiful faces I will now see often for me…. I’m excited to be apart of their community! I highly recommend this location! I’m sure all locations are wonderful! My experience with #idealimage #ZonaRosa was great from the consultation call, Christina was awesome! She scheduled Sammy appointment same day, I had switched to #ZonaRosa bc they had an opening, thank god! I was ready to fill these bad boys up!! I wouldn’t trust anyone else with my skin/body #Idealimage is most definitely a place of action! They advertise being #1 and, I 100% agree. This isn’t my first rodeo, I am very happy I found #Idealimage! Thank you for the experience! So excited to come in for my #coolsculping double chin WHO? If you have been thinking of #Idealimage don’t think anymore, get in there and start your membership! The deal is amazing and quality of the product is amazing! The staff is amazing! The ladies at the front desk were awesome and their lashes was on point ✨ sweetest staff and best location by far! #HappyCustomer THANKS AGAIN!

I love the place is very clean, staff is nice and very helpful

It would have saved a lot of time to know from the beginning that a credit firm would be contacted in order to utilize the monthly payment plans. We could have jumped straight to the cash mode without wasting an hour speculating what could be added to the plan and how much to payments would be. It wasted of of the consultants and my time.

While everyone was very nice I haven't seen any change. My arms actually look bigger than before. Have my second appointment scheduled so hopefully there's improvement.

It doesn’t work. They just want more money and they can not show me it worked at all.

Very kind people at front desk

Kim was very knowledge and professional. I was really nervous and she answered all my questions and made me feel comfortable. The office is located in an easy, accessible area. I can't wait to see my results.

I love Ideal Image in Zona Rosa and my nurse Kim always does an amazing job!

Absolutely horrible, I was tricked into signing a contract and they’re trying to force me to pay for a service I NEVER RECEIVED

I got my first ever lip injections here and Peyton did such an amazing job! I’m obsessed with my new lips 🥰 I’ll forever come back to her!!!

Payton was great, very conscientious of my comfort!

Love this facility.

Awesome experience. Friendly & helpful. Answered all my questions.

Awesome customer assistance

Kim was very knowledgeable and professional! This was a great experience and I'm very excited to see my results. I will definitely be a repeat customer.

Always excellent service at Ideal Image. Receptions are very helpful in providing best deal. Neat, clean, professional care in which I feel very comfortable in their hands. I would refer Ideal Image to anyone.

Claire was a great injector! 5 stars!

First experience here, my nurse was Bre. I will be asking for Bre for all additional services, she is very personable, knowledgeable, and professional. Bre made this a very positive first visit!

Breanna was amazing &the ladies up front are super helpful & very sweet. Thank u for being patient 💓

Breanna is the Best she’s patient and always reassuring and she makes me feel good about myself even when I’m doubting.

Natasha was Amazing and explained everything to me so clear... I look forward to seeing you guys!

My face was burned and blistered after BBL

Aubry was thorough and fantastic!

Everyone is always so nice and makes you feel so comfortable! Would highly recommend to anyone considering laser hair removal!

Staff very nice and a pleasurable

Awesome job

Bre has been the ultimate absolute best!! What I’m getting done has hurt like a SOB, she walks/talks you through it all!!!

They were very understanding and accommodated my request to extend my contract. I feel bad for getting upset over the phone when I have learned about the expiration. So upset I didn’t want to avail of the Ideal Image services anymore. But I am glad I am speaking to a professional so the issue was managed with efficiency and very kind way. I definitely recommend Ideal Image at Zona Rosa. My business stays here.

UPDATE: I had my procedure today and the spa was fantastic! The entire experience was so full of patience and grace. My nurse was Breanna. She was so kind, patient, and explained everything to me as we went. She is worth 10 stars. I am so glad I did not give up on having my procedure. Thank you Ideal Image! My phone consultant was Suzanne. I could tell from the first 15 seconds of our call she was unfriendly, at best. My consultation call was supposed to be on Monday, September 13, and I received a text the morning of Sunday, September 12 that said someone would be calling at 10:00 that morning. I was fall deep-cleaning but decided to answer anyway so that I would not have to reschedule and waste an associate's time. I was willing to receive the call, but, not knowing what I would need, was not prepared with a computer or email to receive and sign documents. I actually envisioned this call to be informational, and not a high-pressure, uncomfortable sales call. Me not having my computer with email access very much frustrated her. I offered to call back when I got my computer so we could proceed and she wanted to know why I didn't have it, where it was, how long it would take me to get it, and what I expected her to do because I was unprepared. Actually, I was accommodating. I felt very, very pressured to purchase. Literally, 30 minutes in I just wanted to purchase to get off the phone. I would have purchased regardless, however, I am not sure I received the best offer I could have. I understand I have the power to hang up the phone at any time, but I am obviously interested or would not have asked for a consultation. I did not enjoy the consultation call and would not recommend Ideal Image based on the sales call. I am hoping I have a very good procedure so that my impression of Ideal Image will change.

I have the best experience every time i come in. Very professional and the workers make me feel very comfortable! I’ve never had any issues, really good service!!

I loved my appointment at Ideal Image in Zona Rosa. I was very hesitant about getting lip fillers and Brianna made me feel so comfortable, plus she did an amazing job!!! Major self-confidence boost!!!

Wonderful experience. This appointment is always so quick and affective!

I had Brie and she was amazing. Great experience. I will return and I am likely to recommend to others.