Kim is an amazing injector! It was my first time and I didn’t feel a thing. After speaking with her, she explained the procedure and is so knowledgeable. I highly recommend booking with her to anyone!

The staff was very professional and helpful. I love Claire. She explained everything she was going to do and made me feel calm.

Ladies are wonderful and always makes sure you are ok with the process. They go on your time and don’t make you feel rushed

Great location! They fit me after running late for my my appointment and they were able to accommodate! Kim and Becca are great!

Friendly professional staff. Patiently assisted me through the financing process. Along with answering any questions or concerns I had. Very satisfied with my recent experience.

Breanna did my treatment and I could not have been happier. She is the most wonderful nurse, and made me feel so comfortable throughout what could be an awfully uncomfortable experience. Thanks Breanna!!

This location is great Kirsten got me in last minute for lip filler and did Lexi and Kim did an amazing job! Thanks guys!

The staff made me feel very welcomed upon entering. The technician that worked with me in the room was very informative and took her time answering any questions I had. The only thing I wish is that they have the numbing cream available for purchase at the facility. Overall great experience. Would definitely recommend.

Kristin has amazing customer service skills. She was very kind and helpful over the phone and in person with scheduling and answering my questions.

Kim did an awesome job today with my first BBL treatment on my face. She was super informative and very friend and made the entire experience awesome! She showed me her results after just one treatment that looked amazing and it has my anxiously awaiting the next few days to see how my face looks!!!

Everytime I go in for an appt I have to wait 45 min after my appt time and this time I waited 45 min for them to tell me I had to reschedule and that they couldn't do the services!!🤬

Excellent service, friendly staff

Excellent and professional service.

Kim is great!!!

Julie was very informative and knowledgeable. She answered all of my questions and was very friendly. Easy to talk to...felt like I've known her forever.

Breanna did an excellent job on my BBL. She is friendly, knowledgeable and professional. Kerstin, at the front desk, did a wonderful job as well. Hats off to both of them!

Excellent customer service

I seem to be having the same negative experience that others are expressing on here-the consult and the taking your money part has been VERY efficient...was told they would call me, its been 6 days, no phone call. Was also told while attempting to "sell" me, that there were plenty of appointments available...I finally called them today, they do not have an appointment available for OVER 2 MONTHS! But I will be paying for it starting last week when I purchased the service. I have emailed the "consultant" multiple times this week with ZERO response>

I showed up for an appointment only for them to tell me my appointment had been canceled. I didn’t cancel it and they couldn’t tell me who did, or why. I took the day off work and drove an hour only to be turned away with no explanation as to why.. They sure didn’t cancel the money I already paid them for the services I didn’t receive. No attempt to accommodate me was made. They were very unprofessional. I will not be returning.

My experience was wonderful! The woman who conducted the treatment was very knowledgeable and walked me through the entire process. The woman at the front desk was also very kind and helped answer any questions I had. I have never had a bad experience with Ideal Image at Zona Rosa and am very pleased with how I have been treated.

Omg Breanna is so amazing. So is very personable and makes you feel so comfortable with her. I look forward to having my next treatment with her!

Amazing and caring service! I have had several treatments and love how caring and professional they are . This is the place to go for all your beauty needs.

Tara was amazing. And the location was very nice.

Madison did amazing!!! I'll continue treatments with her... She is awesome- give her a try!!!!:)

I have been with Ideal Image for years and absolutely love them. The staff at this location is nice and friendly and very helpful and knowledgeable about multiple treatments. Bre did my treatment today and she is amazing!! There was a scheduling conflict with my appointment, but she totally made it work to do all she could in the time alloted. Im also not one to show my goodies for a brazillian, but she made me feel so comfortable! Love these ladies!!

After paying for the procedure and completing the paperwork, I found out I couldn't get laser hair removal because of a past skin cancer diagnosis. This location was very easy to work with and helped me get information about my refund, but I really wish the over the phone rep. (not associated with this location) would have asked me those screening questions before I paid for and was excited to get the procedure. I recommend this location because of the friendly and helpful staff, even though I as unable to get my procedure.

Amazing work! Love Bree! Great results. The plug frfr.

I love everything about Ideal Image at Zona Rosa. All the nurses and workers are amazing

Everyone is so kind and helpful every time I come in! I LOVE Bre! She is so fun, easy to talk to and makes the laser hair removal process as painless as possible. Would definitely recommend!

I had my first treatment of laser hair removal today and it went very well! My nurse, Breanna (?), made me feel very comfortable by explaining the procedure, leaving room for questions and having an overall friendly personality. I felt very relaxed and that my well-being was high priority. Can't wait for my next appointment!

Great service! Bre is amazing and very informative.

I was early for my appointment but Katie were able to fit me in. Very accommodating

The site a Zona Rosa staff was amazing. I got a big package. However huge scheduling issue not on their part. On the consultant end or whatever their title is. I expressed my need to have all my injection at once possibly all of it as medical issues limit my driving ability. The girls at the offers felt horrible did all kinds of stuff to try to make it happen and could not. They was very upset they couldn't fix it and feeling bad fir me as well. So now im left to attempted to dive 3 to 4 time 2br round trips. If not then im loosing what I paid for. Then I asked to provide proof of health issues. As if I wouldie about that. So yeah hopefully i can get to my apts and enjoy at least no looking as sick as feel.

Bri did a fabulous job! Thanks for talking me through the process and easing the pain when you could.

Very kind, helpful, and knowledgeable staff.

My nurse Bri was amazing today! I’ve been coming to ideal image at Zona Rosa for several years and they are simply the nicest people.

Bre was great and walked me through the process in detail.

Quick & easy! Although I do have an issue that's unrelated to this specific appointment. I purchased the extra package for $250 & the flyer mentioned the FREE treatments but does NOT mention the limitations which is misleading. 🙁

Jennifer was Amazing!!!! I felt absolutely No pressure to purchase(which I loved) and very comfortable talking with her!!! She was Very knowledgeable and answered All my questions.

Shelby and the front desk staff were so nice. There was a mixup with my appointment and they were so accommodating. They solved the issue the same day, effortlessly. This is my first time here and I already got a membership with them!

Bre was fabulous. Felt the most comfortable at this visit, considering the circumstances. 😆

Breanna was awesome!!!

I really love the Atmosphere everyone is so friendly and helpful. Thank you!

Such a great and uplifting experience!!

I had a great experience at Ideal Image. Thank you to Hannah for making it happen. If interested make sure you ask for Hannah.

Lexi and Hannah are awesome. Very friendly people and accommodating!!!

Lexi and Hannah were both great and extra friendly and helpful.

I am very impressed with the types of services Ideal Image offers and the training all of their nurses receive. Breanna Putman will put you at ease, make it a positive experience and she is very detail oriented with an expert eye and skill! Highly recommend!!!

Love going here! The ladies are all professional and the licensed nurses are very knowledgeable and walk you through each treatment! I have received laser hair removal and BBL therapy and I am loving my results! I also love that they have a lifetime guarantee option on the laser hair removal as not every med spa offers that. Bre is amazing ans I highly recommend her for any treatment!

Omg! You have to request Breanna to do your laser treatment. She is so efficient and incredibly kind. She made me smile and just made my day with compliments and made the experience perfect! I have had several different nurses perform my laser treatment but Breanna has been the absolute best!

Always great!

My experience is so bad they charge me $1500 but my face still same it’s not any changing I’m so mad my face looks so funny and my husband mad too this place just make fool of people no any change no any different 😫

I loved my appointment at Ideal Image in Zona Rosa. I was very hesitant about getting lip fillers and Brianna made me feel so comfortable, plus she did an amazing job!!! Major self-confidence boost!!!

Worked with Hannah and Bri this morning!! They made my experience a breeze. Highly recommend going to see these ladies.

The best injectable experience I’ve ever had. Breanna is well-trained, explains each step, and somehow managed to make me feel at ease.

Absolutely love coming here! Conner and Hannah are the sweetest and make sure you are so taken care of!

Hannah and Angela were both super friendly and sweet! It didn’t take long at all and I got 3 areas treated.

I was nervous about the treatment and the Medical Professional was very understanding. She told me that I could let her know if I need a break during the treatment. Which I did, asked for a few breaks during the treatment. The treatment wasn't long at all. I was in and out quickly and got my treatment done without waiting. I am looking forward to see the result of this experience. Thank you for making my first time using Laser hair removal felt very comfortable.

Worst customer service I have seen from a long time, lack of communication and lack of staff. Literally tried to get appointment for my hair removal for a whole month and a half and weren’t able to get any appointment saying that they were fully booked, and after finally being able to get one I went there and they were like we haven’t been able to charge your card and you now owe us this amount of money knowing that none of them contacted me about this issue and they didn’t let me take my appointment unless I pay for that. I wasn’t ready that day to pay and asked reschedule to pay a week after, they said they did reschedule but after that I been trying to contact them but they not that professional to help until the amount of the money that I owes them got bigger knowing that after that day I tried many times to go to appointment and pay them but they never wanted to help so I ended up canceling my contract with them and two of my other friends will do. Sadly we are very disappointed with the whole service.

Breanna was amazing &the ladies up front are super helpful & very sweet. Thank u for being patient 💓

Received treatment from Bre today, I believe that was the best communication I've had and she was super nice. Hannah at the front desk helped get my treatment plan on track. Ladies were very knowledgeable.

Hannah and Bre always greet me with kindness and very professional. They care about their guests and very thorough with the treatments. I will definitely be going back and sharing with others!

Hannah at the front desk was so helpful!! Helped me find a great deal for exactly what I needed!! Breanna did my laser and she was amazing!! So quick and professional it was like chatting with a friend the whole time! Would definitely recommend!!

They don't have the laser for black skin

Great staff! I have been doing laser hair removal here for almost a year now and I love it. The quality of the service is great and the results are amazing. I had Lauren for the first time today do my treatments and she was amazing!

It was absolutely delightful experience. I love the mannerism of Sharon. She was a complete delight. I really appreciated her immensely.

Everyone here is so nice and professional! Lauren took care of me and made sure I was comfortable. She did my hair removal at a pace I could handle and made sure to check with me multiple times to make sure I was doing good.

They have consultants that lie and tell you something that is not true, just to charge your credit card, they promise an appointment with in one week, when you call the store you get no reply, but then they send you an email wanting to rate the experience after they charged your credit card for no services. They will not give you a refund nor will they provide you with any services. Its a fraud please don't fall for that scam. 900 dollars is a lot of money to be scammed out of for no service.

Although my appointment was cancelled the day of,l due to an emergency. I am deeply sad but the ladies were very nice. Can’t wait to have my procedure done.

Lauren is amazing and very friendly! She makes your visit extremely comfortable!

Hannah was very welcoming and treated me like I’ve been going there for years! Nicole was amazing!! Very happy with my filler results!! Overall great experience! Thank you Ladies!

Great deals and professionalism! Hannah at the front desk is very helpful and you can tell she enjoys helping the clients customize their visit. : )

A few weeks ago I went in for my last treatment and then decided to get a quote for another treatement. While getting my quote the associate who was assisting me made assumptions about my economic status. She suggested that I was on child support and that I'm low-income. The associate asked me how much I make and instead of giving me a chance to answer she said I should include what I get from child support. She also asked how much I make a year and again, instead of allowing me to answer, she suggested that I make 23k/year. It's not right to make assumptions about someone's income based on their physical appearance. When I tried to handle this matter the supervisor said that the woman was just reading from a script and didn't take my complaint seriously. The way my situation was handled was very unprofessional and discouraging.

Hannah at the front desk was so friendly and helpful! Bre, who did my Botox, was very professional & made the experience enjoyable!

Had a great experience today! Lauren was very friendly and professional. She made laser hair removal so much more enjoyable!:)

All of their staff is extremely nice and helpful. Hannah has always been great with getting me set on the perfect plan and giving me all the information I need. Bri was my nurse and she was so sweet! She always made me feel extremely comfortable throughout the whole experience! Love this place.

Everyone was so nice and understanding of my crazy morning that caused me to be late, but they still made the time to see me! High quality service and they truly care about each client! I will always come back to this location!

I returned after 9 yrs for a touch up. The staff and technician was very professional and kind. I was given a wide range of time slots which was great.

Fast and accommodating

Its a shame that I cant get a price qoute for something that would literally change my life. I had cancer. Which has disrupted my hormones and caused facial hair. I need a price. But instead of getting that. I got a bunch of info... and told I needed to apply for a credit to make monthly payments. I just needed to know a fee. You dont need my social security number to tell me that!

Very nice people to deal with and set up an appointment. Sarah was very kind and informative during our zoom meeting.

I bought a whole package a week ago and no one has called to make my appointments even after I have left multiple messages

Such a pleasant experience today, from Hannah in reception who made sure I was safe and welcomed to Claire my provider, who was super professional and caring. I’d highly recommend Ideal Image in Zona Rosa to iron out those little forehead wrinkles 🙂

you guys charged my credit card an d didn't give me any service, this seem to be a rip off.

Good service and explains well

Hannah is amazing! She made sure I was welcomed and was so friendly. She got me an appointment before I left town and scheduled my appointments while I was home. Kirsten was very welcoming and easy to talk to while I was waiting for my appointment. And Nicole did an amazing job! I’m definitely a loyal customer forever! Thank you ladies!

Everyone's always polite, so knowledgeable and they have great deals on great services! I always highly recommend Ideal Image!

The staff is so great at the Zona location. Always professional, thorough in all aspects of treatment, and super friendly. If you get a chance to have your treatment done by Nicole, I highly recommend!

Nicole was awesome to be with! Awesome job! Sweetest ever! I never felt so comfortable with a professional. Thank you for being so wonderful with your patience. I finally found a wonderful Med spa! Thank you Nicole.. Gia

I just had a filler and Botox appointment with Nicole and the process was so seamless and easy! She even accommodated my Botox so I didn’t have to come back another day. You can tell that she takes pride in her work and is a perfectionist in her art. Hannah and Kerstin were also super helpful and friendly!

I use Ideal Image for a number of services including laser hair removal and botox and every session is relaxing and professional and I always feel like I’m in great hands!!! Breanna is a nurse I see regularly and not only is she super nice and fun she is so professional and clearly knows her job very well!! The front desk staff Hannah and Kristen are so responsive to any questions that come up with scheduling and services. It is always a pleasure dealing with anyone with Ideal Image and I appreciate that they make feeling beautiful so easy!

Just had my third with Brianna and it was amazing!!!! Had my second bbl! The first one was fantastic so I’m hoping today will be even better. Only downside, you don’t have enough staff to schedule within the four week return time line so I’m on a waiting list to hopefully get in in four weeks instead of the 12 week that was available.

Super friendly! Super accommodating! I was in and out!

I have not been working with ideal image very long and I have NOT had a good experience with them either. I had to call to reschedule an appointment, they would not answer. I called every day for a week, left messages, they would not even call back. So I missed my appointment and tried to call and reschedule, nothing. I eventually had to call the 800 number to reschedule and they rescheduled me two months later. I'm finally nearing my appointment time and I get a call yesterday to come in today, but they scheduled for the wrong location. I cannot get in touch with them, and am frankly tired for their business. It's is incredibly unprofessional to ignore the phones in a customer service based line of work. Very unhappy. Only reason I put one star is because there isn't an option for zero.

The results are great, everyone there is really professional, they really treat people with respect and are very supportive and understanding. They never make people feel bad or ashamed for being there, which made me feel even more comfortable with everyone that works there. The prices are also very affordable, they have payment plans and always try to find a way to work with you when paying for your sessions. I plan to have other services done at Ideal Image in the near future when my current sessions are complete.

Very good!

Ideal Image offers the highest quality products and services at affordable prices. Their staff members are friendly and go out of their way to accommodate your schedule. The medical staff is highly skilled and professional. The staff makes it a wonderful experience for each individual.

This was my first time going to the Zona Rosa location as I usually go to Westport. The only reason I gave Zona Rosa a try was it’s impossible to get appointments in Westport. I worked with Kim for the second time and it’s official I’m going where she is! She’s so great and truly listens to my needs and works with me! The ladies up front were so nice and unfortunately I didn’t get her name but the woman who was there yesterday was so sweet and really helped me make appointments which no one ever cared to do in Westport. None the less, it’s official I’m a Zona Rosa Gal! Shout out to Kim for being the GOAT!! All Hail KIM!! 🙏🏽

I am a new customer at Ideal Image and Hannah was amazing at getting me set up and scheduled. She went above and beyond my expectations. I have been to countless med spas over the last decade and although I have not even been to my first appointment, if Hannah is any indication of what type of service they provide, then I think I found my new place for facials/treatments!

Very very friendly staff and amazing results... Top notch !!!