I had a great experience! Hopefully my procedure improves what I came in to fix. Everyone was very nice as well. Thanks!

Julianne was very friendly and seemed knowledgeable. She helped me get a loan to get most of what I wanted done. She also helped ease my worries, I stress easy! My nurse Bri was amazing. I requested to have her each time I come in. I love her openness and no filter, made it much easier to relax.

My phone consultant was Suzanne. I could tell from the first 15 seconds of our call she was unfriendly, at best. My consultation call was supposed to be on Monday, September 13, and I received a text the morning of Sunday, September 12 that said someone would be calling at 10:00 that morning. I was fall deep-cleaning but decided to answer anyway so that I would not have to reschedule and waste an associate's time. I was willing to receive the call, but, not knowing what I would need, was not prepared with a computer or email to receive and sign documents. I actually envisioned this call to be informational, and not a high-pressure, uncomfortable sales call. Me not having my computer with email access very much frustrated her. I offered to call back when I got my computer so we could proceed and she wanted to know why I didn't have it, where it was, how long it would take me to get it, and what I expected her to do because I was unprepared. Actually, I was accommodating. I felt very, very pressured to purchase. Literally, 30 minutes in I just wanted to purchase to get off the phone. I would have purchased regardless, however, I am not sure I received the best offer I could have. I understand I have the power to hang up the phone at any time, but I am obviously interested or would not have asked for a consultation. I did not enjoy the consultation call and would not recommend Ideal Image based on the sales call. I am hoping I have a very good procedure so that my impression of Ideal Image will change.

All of the girls there are absolutely amazing! Thank you so much for helping me

I underwent Ultherapy at the Zona Rosa location. The nurse who performed the procedure was very nice and let me know what she was doing as we went along. The procedure was painful, especially around the perioral area, but I took 800 mg. of Ibuprofen before I went (about half an hour before) and not being a stranger to these types of procedures I kind of knew what I was getting into. Now let's wait and see if it works!

I love the options to improve aging in a natural and non invasive way. Breanna is awesome in her technique as well as keeping you entertained during the procedures! Thank you!!!

My first appt at the Zona Rosa location was with Brianna. I had an awesome experience with her. I don't handle pain well AT ALL and she was so kind, compassionate and patient. My 2nd and 3rd appts were closer to home at the Westport location. Not the same experience. During that 3rd appt in July my nurse, I don't know her name, was so rude to me because I asked for her to break between every 3rd or 4th pulse of the Laser which was done without me asking on my 1st appt at Zona Rosa. The questions I asked her were rushed, shutdown or not fact checked. I had my picture taken while blind folded without gaining permission and after consistently hearing the irritation in her voice I just couldn't take her attitude any longer and stopped service mid session. I just had my 4th appt at ZR today with Brianna again that was great! The drive to the ZR location is literally 3 times further than Westport but will GLADLY drive it to go where I feel comfortable and appreciated.

Great! The staff was amazing.

I had the broadband light service and my nurse, Bre, was great! She explained everything really well and was really conscientious of my time constraints. I am already seeing it working on my sun-damaged skin. I have gone to Ideal Image and had Bre as my nurse several times

Nurse Bre deserves 10 stars! She's calm, reassuring and fast! She's awesome. Thanks Ideal Image!

It went much easier for me with Bryanna today, she was very much inviting . Which made me comfortable.

Bri was fabulous. Felt the most comfortable at this visit, considering the circumstances. 😆

My visits have always been very welcoming and comfortable. I am doing laser hair removal and the staff that does these treatments are very kind and personable. I had Lauren this time and she is very efficient and friendly and continuously asked how I was doing and if I need to take a break. Not to mention, the results have been amazing!!

The staff are always nice and make you feel welcome!! Great place to go!!!

Payton is the absolute greatest. We worked together in the past and I knew that she would do a good job but she EXCEEDED expectations. I will 100% be coming back to see her!

Lauren was fantastic!! Very professional, friendly and helpful!

The staff are always friendly and courteous. Very professional. Brea was great.

Customer service was great. The cost is excessive. There is no need to contact me.

I had my third session of laser hair removal with Lauren who is very professional, personable, and kind. She listened to me talk her ear off about my weightloss goals and was very encouraging about it. I plan to book all of my future sessions with her.

I had Laura attend to me. She is FANTASTIC!!!! Very personable and compassionate. Mariana was the desk attendant and was beyond professional and kind. I would definitely come back

Shelby and the front desk staff were so nice. There was a mixup with my appointment and they were so accommodating. They solved the issue the same day, effortlessly. This is my first time here and I already got a membership with them!... Update.. I've been back three times and ths last time 8/13 with Breanna was THE BEST EXPERIENCE 👌❤ Go see Breanna! She's wonderful!

Breanna is the best!!! I was nervous, but she explained everything to me and made me feel comfortable! Awesome personality and just very warm-hearted!! Thank you Bre!!!!! You’re amazing!!!!!

Wow, wow, wow!!! Just had the best experience with Breanna from the Zona Rona location in Kansas City, MO. I was dreading this appointment because I remember all the pain I used to experience when I first had my treatment in 2013-2014. Breanna was so quick and the treatment was totally painless. I was blown away. I had a quick chin maintenance appointment using my lifetime warranty! What an amazing incentive. I didn’t even remember having the benefit until I called the appointment line to schedule. That’s a great bonus, Ideal Image. (I think the terms of this incentive may not be exactly the same for new contracts.) Not sure if I’ll be back because I’m not sure if I’ll need any more touches while I’m in the KCMO area, but if I do, I definitely will be asking for Breanna!

The process was as smooth as my first experience was. Luckily I had the same nurse as well that I had a different location here in Missouri. She was awesome and explained everything thoroughly and was very attentive and knowledgeable.

The nurse was very nice and professional!

The staff is very friendly and they don't try to push other services on you. Doing cooltone treatments now but definitely interested in others they have

Very nice and welcoming. Made me feel very comfortable

Breanna is amazing! She did such a great job on my fillers and ultherapy. I couldn't be happier with my results. She's very kind and precise. All of the office staff are great as well. Very patient and kind.

Kim is the best! I dont handle pain well but he was patient and made me feel comfortable with my treatments. I definitely recommend him and this location. They are all awseome,

Claire was so sweet!

I have always had a pleasant experience here with all my nurses. Today I was treated by Kim, and she was very quick which I appreciated, but still thorough and friendly.

The front desk staff were wonderfully patient and kind with any questions I had throughout the process, especially when Covid delayed appointments. I had laser hair removal and all the nurses I had were attentive to my comfort and seemed to really enjoy their jobs. Going into my 6th appointment, I wasn’t sure if my pain tolerance would last me through until my last appointment. Luckily I had Bree as my nurse for my last few appointments, and her techniques got me through! She’s very personable & knowledgable; and she helped me get over the painful bits of the laser. I’d recommend her to anyone doing the laser hair removal.

This is my second time doing laser at ideal image and I love the results already. As a black woman, I was afraid because of my dark skin and getting burns, but Breanna who is my nurse has done a tremendous job of reassuring me that I’m in good hands and not only that, she makes the process seamless by explaining everything and the laser itself takes 5 minutes for the bikini and armpits. No regrets whatsoever

Everyone was very nice and helpful. Super quick and quality botox service.

Kim did an excellent job today! Very professional and friendly,

My service today was great. Peyton does a really good job and she is really knowledgeable. Kerstin's customer service skills are amazing and she also was very helpful explaining other services.

The Zona Rosa location is fantastic. From the front desk experience with Hannah and clear through to end and check out. Professional, very experienced, and they put customers first. Highly recommend for any med spa needs!

Lexi was phenomenal‼️💯. It’s not easy doing the treatments. She was thorough and to the point. They make being hairless doable. So glad I decided to do this program. Beauty can be pain, but Ideal Image make it worth it. I’m a client for life.

Payton did lip fillers on me and they look amazing! I'm so happy with the results, and will be returning very soon to get more done.

The ladies that do the procedure are wonderful. The front desk people? They’re usually rude, but if you can get passed them, you’ll be fine. The nurses go through every step of the way with you and make sure you’re comfortable. It’s painful, but I love not having to shave daily! So worth it to have smooth legs and underarms!

They are good to explain what they will be doing. Payton was great show you the places on you face that will aksinuate you and get rid of saggy skin . I was very impressed with the way took the time and was very professional

Payton G was amazing and very professional! Everyone has loved my lip injections and I am very pleased.

Bre was amazing, very informative and was so kind and caring during my Botox and filling lines around my lips. I feel younger, I needed this! Thank you Zona Rosa Ideal Image staff and especially Bre!

Kim was my cool sculpting tech and she did an amazing job! No pain and was very experienced! Can’t wait to see my results!

Kim is an amazing injector! It was my first time and I didn’t feel a thing. After speaking with her, she explained the procedure and is so knowledgeable. I highly recommend booking with her to anyone!

Great location! They fit me after running late for my my appointment and they were able to accommodate! Kim and Becca are great!

The staff was very professional and helpful. I love Claire. She explained everything she was going to do and made me feel calm.

Ladies are wonderful and always makes sure you are ok with the process. They go on your time and don’t make you feel rushed

Friendly professional staff. Patiently assisted me through the financing process. Along with answering any questions or concerns I had. Very satisfied with my recent experience.

Breanna did my treatment and I could not have been happier. She is the most wonderful nurse, and made me feel so comfortable throughout what could be an awfully uncomfortable experience. Thanks Breanna!!

This location is great Kirsten got me in last minute for lip filler and did Lexi and Kim did an amazing job! Thanks guys!

The staff made me feel very welcomed upon entering. The technician that worked with me in the room was very informative and took her time answering any questions I had. The only thing I wish is that they have the numbing cream available for purchase at the facility. Overall great experience. Would definitely recommend.

Kim did an awesome job today with my first BBL treatment on my face. She was super informative and very friend and made the entire experience awesome! She showed me her results after just one treatment that looked amazing and it has my anxiously awaiting the next few days to see how my face looks!!!

Everytime I go in for an appt I have to wait 45 min after my appt time and this time I waited 45 min for them to tell me I had to reschedule and that they couldn't do the services!!🤬

Excellent service, friendly staff

Kim is great!!!

Excellent and professional service.

Julie was very informative and knowledgeable. She answered all of my questions and was very friendly. Easy to talk to...felt like I've known her forever.

Excellent customer service

I seem to be having the same negative experience that others are expressing on here-the consult and the taking your money part has been VERY efficient...was told they would call me, its been 6 days, no phone call. Was also told while attempting to "sell" me, that there were plenty of appointments available...I finally called them today, they do not have an appointment available for OVER 2 MONTHS! But I will be paying for it starting last week when I purchased the service. I have emailed the "consultant" multiple times this week with ZERO response>

I showed up for an appointment only for them to tell me my appointment had been canceled. I didn’t cancel it and they couldn’t tell me who did, or why. I took the day off work and drove an hour only to be turned away with no explanation as to why.. They sure didn’t cancel the money I already paid them for the services I didn’t receive. No attempt to accommodate me was made. They were very unprofessional. I will not be returning.

My experience was wonderful! The woman who conducted the treatment was very knowledgeable and walked me through the entire process. The woman at the front desk was also very kind and helped answer any questions I had. I have never had a bad experience with Ideal Image at Zona Rosa and am very pleased with how I have been treated.

Amazing and caring service! I have had several treatments and love how caring and professional they are . This is the place to go for all your beauty needs.

Omg Breanna is so amazing. So is very personable and makes you feel so comfortable with her. I look forward to having my next treatment with her!

Tara was amazing. And the location was very nice.

Madison did amazing!!! I'll continue treatments with her... She is awesome- give her a try!!!!:)

I have been with Ideal Image for years and absolutely love them. The staff at this location is nice and friendly and very helpful and knowledgeable about multiple treatments. Bre did my treatment today and she is amazing!! There was a scheduling conflict with my appointment, but she totally made it work to do all she could in the time alloted. Im also not one to show my goodies for a brazillian, but she made me feel so comfortable! Love these ladies!!

After paying for the procedure and completing the paperwork, I found out I couldn't get laser hair removal because of a past skin cancer diagnosis. This location was very easy to work with and helped me get information about my refund, but I really wish the over the phone rep. (not associated with this location) would have asked me those screening questions before I paid for and was excited to get the procedure. I recommend this location because of the friendly and helpful staff, even though I as unable to get my procedure.

Amazing work! Love Bree! Great results. The plug frfr.

I love everything about Ideal Image at Zona Rosa. All the nurses and workers are amazing

I had my first treatment of laser hair removal today and it went very well! My nurse, Breanna (?), made me feel very comfortable by explaining the procedure, leaving room for questions and having an overall friendly personality. I felt very relaxed and that my well-being was high priority. Can't wait for my next appointment!

Everyone is so kind and helpful every time I come in! I LOVE Bre! She is so fun, easy to talk to and makes the laser hair removal process as painless as possible. Would definitely recommend!

Great service! Bre is amazing and very informative.

I was early for my appointment but Katie were able to fit me in. Very accommodating

The site a Zona Rosa staff was amazing. I got a big package. However huge scheduling issue not on their part. On the consultant end or whatever their title is. I expressed my need to have all my injection at once possibly all of it as medical issues limit my driving ability. The girls at the offers felt horrible did all kinds of stuff to try to make it happen and could not. They was very upset they couldn't fix it and feeling bad fir me as well. So now im left to attempted to dive 3 to 4 time 2br round trips. If not then im loosing what I paid for. Then I asked to provide proof of health issues. As if I wouldie about that. So yeah hopefully i can get to my apts and enjoy at least no looking as sick as feel.

Bri did a fabulous job! Thanks for talking me through the process and easing the pain when you could.

Very kind, helpful, and knowledgeable staff.

My nurse Bri was amazing today! I’ve been coming to ideal image at Zona Rosa for several years and they are simply the nicest people.

Bre was great and walked me through the process in detail.

Quick & easy! Although I do have an issue that's unrelated to this specific appointment. I purchased the extra package for $250 & the flyer mentioned the FREE treatments but does NOT mention the limitations which is misleading. 🙁

Jennifer was Amazing!!!! I felt absolutely No pressure to purchase(which I loved) and very comfortable talking with her!!! She was Very knowledgeable and answered All my questions.

Breanna was awesome!!!

I really love the Atmosphere everyone is so friendly and helpful. Thank you!

Such a great and uplifting experience!!

I had a great experience at Ideal Image. Thank you to Hannah for making it happen. If interested make sure you ask for Hannah.

Lexi and Hannah are awesome. Very friendly people and accommodating!!!

I am very impressed with the types of services Ideal Image offers and the training all of their nurses receive. Breanna Putman will put you at ease, make it a positive experience and she is very detail oriented with an expert eye and skill! Highly recommend!!!

Lexi and Hannah were both great and extra friendly and helpful.

Love going here! The ladies are all professional and the licensed nurses are very knowledgeable and walk you through each treatment! I have received laser hair removal and BBL therapy and I am loving my results! I also love that they have a lifetime guarantee option on the laser hair removal as not every med spa offers that. Bre is amazing ans I highly recommend her for any treatment!

Omg! You have to request Breanna to do your laser treatment. She is so efficient and incredibly kind. She made me smile and just made my day with compliments and made the experience perfect! I have had several different nurses perform my laser treatment but Breanna has been the absolute best!

Always great!

I loved my appointment at Ideal Image in Zona Rosa. I was very hesitant about getting lip fillers and Brianna made me feel so comfortable, plus she did an amazing job!!! Major self-confidence boost!!!

Worked with Hannah and Bri this morning!! They made my experience a breeze. Highly recommend going to see these ladies.

The best injectable experience I’ve ever had. Breanna is well-trained, explains each step, and somehow managed to make me feel at ease.

Absolutely love coming here! Conner and Hannah are the sweetest and make sure you are so taken care of!

Hannah and Angela were both super friendly and sweet! It didn’t take long at all and I got 3 areas treated.

I was nervous about the treatment and the Medical Professional was very understanding. She told me that I could let her know if I need a break during the treatment. Which I did, asked for a few breaks during the treatment. The treatment wasn't long at all. I was in and out quickly and got my treatment done without waiting. I am looking forward to see the result of this experience. Thank you for making my first time using Laser hair removal felt very comfortable.

Worst customer service I have seen from a long time, lack of communication and lack of staff. Literally tried to get appointment for my hair removal for a whole month and a half and weren’t able to get any appointment saying that they were fully booked, and after finally being able to get one I went there and they were like we haven’t been able to charge your card and you now owe us this amount of money knowing that none of them contacted me about this issue and they didn’t let me take my appointment unless I pay for that. I wasn’t ready that day to pay and asked reschedule to pay a week after, they said they did reschedule but after that I been trying to contact them but they not that professional to help until the amount of the money that I owes them got bigger knowing that after that day I tried many times to go to appointment and pay them but they never wanted to help so I ended up canceling my contract with them and two of my other friends will do. Sadly we are very disappointed with the whole service.

Breanna was amazing &the ladies up front are super helpful & very sweet. Thank u for being patient 💓

Received treatment from Bre today, I believe that was the best communication I've had and she was super nice. Hannah at the front desk helped get my treatment plan on track. Ladies were very knowledgeable.