Excellent service! Friendly nurses! Love it

Bre is amazing! Always such a good experience with her!

I love all of the staff. Great results! Very happy.I wanted to pay cash for today's services. I guess you no longer accept cash which is odd but it worked out

This was my last day of treatment of my underarm , Friday Oct 28 at 4:20 pm, I came home very itchy and irritated on my skin, I thought I waited for couple days to see if it will be ok, I tried to call the office no one is answering. Now it’s Monday and I still have scars

I had Kim for LHR today and she was very efficient, knowledgeable and friendly!!!Love this location and all the wonderful staff!!!Will definitely be going back!!!

Aubrey was fantastic and is the single reason I still fet services from you. The front desk was unfriendly and argumentative. I have been through hell and back with your corporate office over a contract they were and still partially are trying to renig on. Since you have agreed in writing to honor the contract, I do not need to be argued with every single time I come in.

Super professional staff. They made me feel very welcoming and very calm through the whole procedure. I would highly recommend my family and friends here.Thank you so much Kim, I love my lips!!

great

Very caring, makes sure you’re doing okay during the hair removal

Overall the staff was great. Treatments went as expected but I was pretty disappointed with the results. After spending $4000 on cool sculpting and cool toning, which was recommended during my consultation, I did not feel l had any positive results. I am someone who followed the post procedure recommendations closely, works out and eats healthy. The nurse offered to submit my case to customer service but didn’t seem hopeful that they would be able to help get me some of my return on investment. She was right. After a few weeks without contact, I reached out to customer service to see if my case had been reviewed. They told me I would need to speak with a nurse and put in a message for the nurses to call me back. I subsequently called 5 more times over the course of 4 weeks trying to get someone to talk to me about my case. Finally a nurse did call me back, and explained that there wasn’t much she could do as far as getting me any sort of refund. And that makes sense. It wouldn’t be her job to do so. I guess I’ll just need to cut my $4000 loss on a product that the company can’t even guarantee results for. An expensive product that comes with a lot of loss and wasted time for those who don’t receive results of what they’ve paid for. While the people who helped treat me were very nice, I would not recommended these services to anyone.

It was great! super helpful people!!

I love this place! From the front desk staff, Tatiana, to the wonderful nurses, Brianna and Kim, everyone is so professional and amazing. They make you feel at home and the results are perfect. I highly recommend!

Kim was very knowledgeable and professional! This was a great experience and I'm very excited to see my results. I will definitely be a repeat customer.

Absolutely wonderful! Great staff, very personable and professional

The people here are great, nice and efficient. I had a Botox treatment mostly for my wrinkled forehead and it helped tremendously. Look forward to seeing them again.

Just had a pleasant experience! The staff was really nice, helpful and professional! I’ll definitely be going back!

I had cool sculpting done on my upper arms and both arms were bruised really really bad. Therefore I chose not to do the rest of the services that I purchased to do the procedure. I can’t believe when there is an outcome with the procedure like I had and a person chooses not to continue that the rest of the money should be reimbursed. I was told that I signed a binding contract and there would be no money refunded and I would forfeit any money I had left that I paid. I was even told that they would not do another procedure on my arms Bc of the outcome. So why can’t I have the rest of the money I paid to do cool sculpting. ?? They told me they would do a different procedure on me if I wanted to but I chose to not do anymore. I was even billed on my credit card an additional $250 for a renewal membership. I wanted to cancel the membership and get a refund on that money and the lady from corporate told me I would be refunded all my money but $25, I guess for canceling. She said it was in the contract and that I would not get the full $250. I told her how sad that was because they were already keeping a good chunk of change that I paid for services. This business is a joke. When people come in to have things done you cannot anticipate how things will go and to know if you would want to continue with more procedures. If it was a bad experience it would be nice if you could get the remaining money back since you aren’t going to do more of the same. I will not give this place a good customer feedback

Kim did an amazing job on my lips!

I absolutely love coming here. My skin has never looked better and I’m no longer insecure about my bikini line and I haven’t had a single ingrown hair since starting laser. This truly has changed my life and I also just love coming here and talking with the staff that helps me. I see the same 2 ladies every time I come and they are always so pleasant to talk with and it’s been nice. I would recommend this place to anyone

Aubrey was amazing. Definitely worth the wait!

Very professional and efficient process.

It was great I was treated so gently my result were awesome I literally left with tears on how amazing my results turned out. Humbly Grateful and thankful I chose Ideal image in Zona Rosa❤

I absolutely love my lip filler and I wouldn’t go to anyone else!

The nurse was very sweet and made the time fly.

My experience for procedure went as expected. Girls were very nice and professional. My overall experience however was not good. During my consultation I was told I needed only one treatment and gave me the price for I agreed and paid. During my appt. I was told I would need two procedures and would need to pay for a second treatment before I could continue(and was quoted more than then the price of the first). I did not want to spend the money for two procedures so they opened a case to get my money back. During the following month I called almost daily to try and speak with someone. Was told multiple times someone would call me but they never did. Only the case workers could talk to me about refunding my money but they are never available. So… in order not to waste my money I had to pay for a second treatment to actually get anything done! I really never thought no refunds meant you would take my money, not provide the service promised and not give me back my money. I feel extremely taken advantage of by this company. Their policies need to be revamped and their customer service is disgraceful.

Aubry was fantastic at Zona Rosa. She listens and explains everything so well. She gave me the best service I have had from any provider. Down fall is it was too late to give me the max hair loss. Today, my contract just ended and I have hair in 3/4 my treatment areas due to multiple rescheduled visits due to their lasers being down and their turnover rate. Not sure what to do since I didn't get the promised hair removal.

I’ve been a client of ideal images for quite some time. Just to book a simple Botox appointment – a procedure I’ve had multiple times -I had to go through a consultation (in order just to book a simple appointment??) Then they wanted me to pay right now & sign a contract; the appointment is two months in advance! It’s just never easy with them!!. Combined w/ the last experience I had, there's too many med spas to choose from. I’ve stopped the renewal membership. The cost savings when you join isn't worth the headaches.

It was amazing. Kari was great, she answered all my questions and walked me though everything and every detail of the process. Kari was very professional and energetic, plus very excited for me with the decision i made to go forward with the laser treatment. I will definitely recommend Ideal Image to any one that wants laser treatment. Kari also did tell me about all the other treatments that are available at Ideal Image. She was great and I can't say enough about her.

Great service, friendly atmosphere. Helpful staff

Excellent team!

Everything was explained to me in detail

The representative, who walked me through the consultation and scheduling my first appointment was very friendly, understanding, and thorough! I wish I could remember her name! I only gave the rating a 9 because I have yet to have my first appointment.

I give Kim five stars because she absolutely does a perfect job! very professional! I love how she takes her time to make my lips look beautiful! she really did a good job!

I received basic lip filler here and Kim was AMAZING!! She took great care of me, talked to me throughout the entire procedure and explained what she was doing. This was my first time getting filler and I couldn’t be more pleased with the service, professionalism, and overall knowledge Kim had to share with me. When it’s time I will definitely be coming back!

Darral was very informative about Idealimage. She answered all my questions. I couldnt ask for a better consultant. Very personable!

Briana was wonderful! She answered all my questions and made me feel super comfortable at my first appointment! I can’t wait to come back!

Scheduling is never done correctly unless Thatiana is the one taking over. The only nurse I will schedule with is Aubrey because none of the others follow the proceducres correctly. Examples include do not take the same pictures each time, do not have me change into shorts and bra provided, do not weigh and without consistency you cannot compare photos for before and after results. The very important massage not aggressive and definetly not 2 minutes by anyone but Aubrey. I was llowed to scheule prior to all feeling coming back in abdomen which then led to intense pain and could not complete treatment. This is a luxury I allowed myself and it has been nothing but frustrating and time consuming with no results.

Avery was very helpful and explained the process very well

I knew nothing about the process and Jessi Bushey explained everything perfectly so I could understand. I had so many questions and she answered every one. She was very kind and professional. I hope I get to talk to her again if I have any other questions. Thank you all so much and I am super excited to start my treatments. Lorri Coleman

Kim was wonderful! She listened to what I wanted and boy did she deliver! She took me straight back, she went above and beyond to squeeze in a Botox appointment to make my life a little easier and the results of the lip injections were better than I had expected! This is not the first time I have worked with her and both times have been so natural and laid back. I really enjoy my experiences with her. She is very sweet and professional and I love my results! I trust my face with her and will continue to use her in the future!

Sherilyn was wonderful and answered all my questions. She was very friendly.

I feel for the $6,000 I’m paying payments on and for the treatments I’ve received it’s not near worth it . And I would not refer anyone .. I feel the treatment to my back did nothing and so did the lady that did my treatments , we discussed it today at my appointment

Nice staff , great service, good specials, also good member benefits 😀

FRAUDULENT BUSINESS PRACTICES Ideal Image stole $3,500 from me and refused to complete my laser hair removal treatments! After starting my treatments in September of 2020 later that year I received a serious burn and had to take a six month break in treatment to resolve 2nd degree burns. The Zona Rosa location was immediately apprised and at first they appeared to be accomodating. They assured me this accident was documented in my chart and I would receive the FULL 16 months of my contract. Their laser hair removal contract requires the treatments to be completed within a certain time period. My original contact was up in February of 2022. On January 13, 2020 Tatiana at the Zona Rosa assured me an extension of my contract would be filed but it might take a bit and I would be advised of the outcome. I waited patiently and heard nothing. I followed up March of 2022 and was told the extension had been granted in February of 2022 for 4 additional weeks and now I was too late. I was never informed the extension was granted. I pointed out I couldn't utilize the service if I had never been told it was available. I asked to speak to the manager at the Zona Rosa location. However Ideal Image "managers" are rarely on site and they take months to return calls. "Holly Hernandez” the “Head Manager" at Zona Rosa finally got around to returning my 15 plus calls from March to May just last week. In the interim I was able to secure a call with Alicia Jenny who allegedly is the "Director of Client Care". I explained my case to Alicia Jenny and she hung up on me. I then sent in photos of the bikini and leg area wherein I did not receive full treatments again imploring them to allow me to complete the treatments given I have 80% black regrowth. Last week when Holly the "Head Manager" called me she inquired as to whether I had sent in photos of the areas and I advised her that I had. Holly then told me she personally had spoken to the nurse about my case early in the day and shown the nurse my photos. Holly claimed the nurse personally advised her the 80% black hair growth depicted in my photos was untreatable. Well this is where it got awkward. I then asked Holly, given she had just told me she didn't know whether I had sent in photos, how could she have possibly had a discussion with the nurse about them earlier in the day? I bet you can guess what Holly did, she hung up on me! I am baffled at the unprofessionalism at the Zona Rosa location. I was refused my contractual 16 months of treatments and Ideal Image took my money. I am a college student who saved up for years to receive these treatments and now I am saving up to hire an attorney. Ideal Image promises affordable aesthetic treatments. $3,500 isn’t affordable when you don’t receive what you paid for! DO NOT waste your money on this fraudulent company.

100/100 loves this place every team member I’ve had has been wonderful (:

It was good had a short little wait but the staff is super nice

Timely and very educational!

What a great experience at Ideal Image in Zona Rosa! All the way from scheduling the appointment to getting the work done has been wonderful. Kim did an exceptional job with my Fillers, Botox and BBL treatment. I even received a call back just to check on me. Thank you to all of you, I will be back and I will recommend Ideal Image to all of my friends here in Topeka! Kelly H.

First time at this location. Thaw staff and nurse was amazing. However, I’m not satisfied with my results. I’m not sure why things turned out the way they did. It was an Expensive procedure. I assumed I would see a big difference. Wanted to return for more treatments but will I waist my time and my money?

Kim was extremely fast but detailed and did an amazing job!

Kim was amazing!

I love my nurse and also the staff is very friendly! I appreciate them always making me feel comfortable and they are very efficient with your time!

My nurse was amazing! And very knowledgeable. Made me feel comfortable and at ease.

It's clean and they got me in right away. Going through a tough time and needed my face to not show it haha. They had my back, were super helpful and got me a great deal...even signed me up for a transfer to an ideal image back in New England.

Would not recommend. Had laser hair services done here. They promote a "lifetime membership" which really means after your first 9 treatments (which must be done within a certain amount of time) you end up continuing to pay additional for each touch up. Called to pause my membership in August 2020 due to pregnancy (as they told me they won't do it while you are pregnant or breastfeeding) recently called to restart services and was informed they didn't have any note of my account being paused, and even if it was they only pause it for 12 months, which I was not informed of. Their timing of 12 months would then allow for your given 9 months of pregnancy plus an additional 3 months of breastfeeding, when the American Academy of Pediatrics recommends breastfeeding your child through 12 months old. So, if you are a woman of child bearing age with potential plans of having laser hair done or having a child, don't come here and make sure you get everything you are told in writing if you do. Very disappointed with ideal image.

Amazing!!!! Very professional and pristine office. The nurses are very thorough in explaining everything, start to finish. I've seen Breanna & Claire - both are great! Would recommend becoming a member, it's worth it. 👍

I came in today for my 1st time lips filler and some facial lines filler. RN Kim is amazing!! Super knowledgeable and professional. She made sure she had all my medical information and even asked for my labs as I have a medical condition to ensure that my labs look good and stable enough to proceed with the fillers. In any case, the results are amazing!! She is great !! Bravo!! FIVE Stars to her and Ideal Image in Zona!

Very professional and great customer service

Over all experience was great. The girls are great and set you at ease. If you have any questions they will answer anything! Bree was great with the cool sculpting

OMG! Love this place! Don’t hesitate to try them out. I got lip fillers and my results are beautiful!! The 1st pic is just after the appt and the 2nd is before

Received ultherapy and getting treatments for BBL. I am having amazing results. I am so happy with the ultherapy treatment. I am considering fillers. I love that they offer discounts and also going through Ally for financing. I drive from Iowa just to see them. Highly recommend.

Amazing place, nice staff.

Aubrey was awesome and made conversation, so the procedure went fast.

The girls are always so friendly. I was seen by Aubrey today she is just so sweet, knowledgeable and informative. Love the experience

It is always a pleasure coming into the Zona Rosa Office. Rachel at the front desk was very helpful and patient with me as I was deciding on switching the type of service. I cannot remember her name but the nurse was very friendly and made me feel super comfortable!

Katherine was very thorough and made me feel comfortable! I recommend her to anyone looking for this treatment with dark skin! 🙂

Just left my apt with Claire thank you so much. Was quick and painless. Can’t wait to see my results. 🙂

This has been the easiest procedure of my life! So far I’ve had my chin and mustache done and today I started my Brazilian with Bre, she was so personable and reassured me the whole time. I still can’t believe that I wasted so many years waxing and tweezing when I could’ve been hair free by now!

Catherine did an outstanding job! She was very patient and professional while handling sensitive areas.

Clare is amazing and so friendly!

Absolutely great experience! The staff there are kind, and nice to talk to. Love this location!

Breanna was so sweet and talked to me the whole time. Made me not even think about the pain lol she was awesome. I’ve loved every single experience I’ve had so far.

This was my first visit, Kim was the technician that made me feel so comfortable and fully explained everything, she took her time with me and genuinely made me feel pampered and cared for. Thank you! I HIGHLY RECOMMEND.

Maureen was AMAZING. She made the whole process super smooth and made me feel at ease with my decisions. She explained everything in detail and was very personable throughout the process. She helped every step of the way, even down to scheduling my appointments. I was a little skeptical about the treatments, but Maureen reassured me and shared in my excitement when I decided to proceed with the cool sculpting treatments. I owe her everything!

Update: I thought my business with this horrible company was over but they have charged me for a membership that I requested to not renew. I emailed them multiple times to inform them I would not be renewing my membership and no longer wanted do business with them. Now, they have to open up a case to see if they can give me my money back. My money that they took without my consent. I am reporting them to the Better Business Bureau. Previous Review: I showed up for an appointment only for them to tell me my appointment had been canceled. I didn’t cancel it and they couldn’t tell me who did, or why. I took the day off work and drove an hour only to be turned away with no explanation as to why.. They sure didn’t cancel the money I already paid them for the services I didn’t receive. No attempt to accommodate me was made. They were very unprofessional. I will not be returning.

Aubrey is amazing! I had her twice and she was fabulous. I did recommend to a friend and they have now signed up.

Did a fantastic job! Will be coming back next month

Love the people that work there very good at answering questions about what your getting done

I love Idea Image the experience was great and staff are friendly.

I love Aubry. She is wonderful to work with and has a very amazing and professional personality. I will definitely be back to see her.

Aubrey at the Zona Rosa KC location was great! Definitely recommend her. She provides great service and she’s super nice!!

Aubrey and Jordan were professional, timely, and took exceptional care of me during my service. Their knowledge, patience and explanations put me at ease during my treatment.

I didn’t even get services done with Ideal Image. I inquired about some services on a Saturday when a friend was in town. We decided to go elsewhere but these people will not stop calling the both of us. Relentlessly blowing our phones up trying to get our business. I’m sure the professionals providing services are great, but their booking/customer contact office needs to stop harassing people.

Jordan was so kind! Explained the process soo well, made me feel safe about the treatment. Definitely recommend

Update: It's been several years now since purchasing and undergoing lazer hair removal. I have had regrowth in so areas but it's sparse... Like 3 hairs in my underarms, a few here and there around ankles/knees, and several hairs in my bikini area. I have been holding off going in for my last treatment (which they said to do) for a long while now so that I could easily to see how many hairs would come back. I just tried to schedule my last paid appt and they told me my contract expired. This was never mentioned that the treatment I paid for would expire. To get another treatment on all my areas ,I would need to spend about $300. If you're considering laser hair, I would recommend Milan Laser hair removal... They have a life time guarantee. You don't lose your money on paid treatments that expire or have to go back and pay for touch ups, or end up like me... Having to still shave regularly just for small patches of hair. Old review: I am blown away how well this laser hair removal actually works. I had my bikini area and upper lip area done, and I would guess 90% of my bikini area was hair-free after the first treatment. I'm at 5 of 9 treatments now and it's just touchup sections...mostly all finished. My lip is being more stubborn but I can see results there too. The only reason I didn't give 5 stars...I'm a little disappointed how they price/work the areas. They draw lines to keep them organized during the procedure and they stay within those lines. Unfortunately for me, I have a small patch of hair just outside those lines (maybe 2-3 zaps worth on my bikini area, and 1 zap each side of my upper lip) and those are not included. To have them done. and complete my areas of unwanted hair, would cost me whole other areas of treatment....which would be over $1000. I wish they had afforded some wiggle-room on coverage based on each individual, because the small patch of hair is truly part of the areas I wanted done...they just fall the slightest bit outside of their lines. 1 inch beyond my dark hair is blond fuzz and not worth spending sooo much money to purchase it as a separate section. So now I don't have to shave my whole bikini area during the summer, just a 2 inch section of dark hair right near the area. Otherwise, I've had great gals who have performed the procedure, scheduling has been easy, and location is perfect.

Aubry and Jordan both helped me with the scheduling, education, and treatment. I was well educated before, during and after about what to expect. Everyone was very considerate of my needs and helped me feel comfortable. I would highly recommend this location to my friends!

She (Aubrey) took the time to explain what she was doing and make me feel special

Aubrey was the best and very detailed and attentive

Overall the experience was good. However adds r very misleading. 70 per area or 35 per area. Eaxh area contains so many quadrants. So an area is 70 per quadrant or 35 per quadrant. Most areas have 4-8 quadrants if not more. I was quoted 4,000 for 1 treatment. If it’s 70 per quadrant and my stomach has 8 quadrants. The cost would be 560 dollars not 4,000. I would be interested if the pricing matched the ads I would like to try 1 or 2 quadrants and decide if the process actually works. Maybe an arm at 35 a quadrant. If I cannot give a try prior 4,000 I feel it might not really work. I’ve worked in esthetics for years and know most machines like this do not live up to the promise given by the sales team. Misleading information to get you to book a conversation. Jane Streit

Aubry was great!

My tech was absolutely great! She was very informative,and quick

Kim, at the Zona Rosa location, is awesome!!!

Breanna RN is kind, patient, and made me feel especially comfortable when I was nervous.

Everyone was very pleasant. I have explained to a couple people that the area I had worked on actually looks bigger than before. Seems like I the $2000 out the window.

The staff were all great and very friendly. The location was great and very clean. The nurse who assisted me with cool sculpting was sweet and loved her job. I unfortunately have seen NO results. I feel like I wasted all that money and nothing happened. Pretty bummed about it 😕

Aubry took care of me for my first ever laser hair removal and she was amazing! Highly recommend her for anyone considering it!

I m not satisfied with the result even it wrost my skin I got bad pumps in my face

First and foremost Kim was amazing, I was comfortable, excited, and truly enjoyed my visit… Kim SLAYED my lips, as she should (kindly) I appreciate her gentleness, patience, professionalism, so kind and humble! We had a great time with my lip fillers! I want to say how persistent she was within her technique. I feel she really loves her profession and does everything with love and, it’s the vibes for me…I feel like Kim has so much pride in her work, and how the process works from the first step to the last. I am happy to say I have a membership with #IdealImage and highly recommend the membership! #idealimage truly is the place to be!! I am so pleased with the quality of their product, very clean, and quiet place. I really enjoyed the entire staff. Everyone has warm welcoming vibes, it’s the atmosphere for me… it’s the smiles and laughs for me…. It’s the beautiful faces I will now see often for me…. I’m excited to be apart of their community! I highly recommend this location! I’m sure all locations are wonderful! My experience with #idealimage #ZonaRosa was great from the consultation call, Christina was awesome! She scheduled Sammy appointment same day, I had switched to #ZonaRosa bc they had an opening, thank god! I was ready to fill these bad boys up!! I wouldn’t trust anyone else with my skin/body #Idealimage is most definitely a place of action! They advertise being #1 and, I 100% agree. This isn’t my first rodeo, I am very happy I found #Idealimage! Thank you for the experience! So excited to come in for my #coolsculping double chin WHO? If you have been thinking of #Idealimage don’t think anymore, get in there and start your membership! The deal is amazing and quality of the product is amazing! The staff is amazing! The ladies at the front desk were awesome and their lashes was on point ✨ sweetest staff and best location by far! #HappyCustomer THANKS AGAIN! My lips are still swollen but, amazing! I’ll be adding photos after the swelling goes down! The first picture I was pouching my lips out ALOT and I’m excited to just have that natural plush lips!!

The tech that worked with me on my cool sculpting, sorry I don't recall her name, was very nice and pleasant. She explained everything perfectly and made me feel very comfortable.

First and foremost Kim was amazing, I was comfortable, excited, and truly enjoyed my visit… Kim SLAYED my lips, as she should (kindly) I appreciate her gentleness, patience, professionalism, so kind and humble! We had a great time with my lip fillers! I want to say how persistent she was within her technique. I feel she really loves her profession and does everything with love and, it’s the vibes for me…I feel like Kim has so much pride in her work, and how the process works from the first step to the last. I am happy to say I have a membership with #IdealImage and highly recommend the membership! #idealimage truly is the place to be!! I am so pleased with the quality of their product, very clean, and quiet place. I really enjoyed the entire staff. Everyone has warm welcoming vibes, it’s the atmosphere for me… it’s the smiles and laughs for me…. It’s the beautiful faces I will now see often for me…. I’m excited to be apart of their community! I highly recommend this location! I’m sure all locations are wonderful! My experience with #idealimage #ZonaRosa was great from the consultation call, Christina was awesome! She scheduled Sammy appointment same day, I had switched to #ZonaRosa bc they had an opening, thank god! I was ready to fill these bad boys up!! I wouldn’t trust anyone else with my skin/body #Idealimage is most definitely a place of action! They advertise being #1 and, I 100% agree. This isn’t my first rodeo, I am very happy I found #Idealimage! Thank you for the experience! So excited to come in for my #coolsculping double chin WHO? If you have been thinking of #Idealimage don’t think anymore, get in there and start your membership! The deal is amazing and quality of the product is amazing! The staff is amazing! The ladies at the front desk were awesome and their lashes was on point ✨ sweetest staff and best location by far! #HappyCustomer THANKS AGAIN!