Jess is a registered nurse and technician at this location. Very professional, personable and empathetic. Exactly what you want when experiencing services at a med spa. Thanks Jess!

Nicole was absolutely phenomenal!!! She was extremely knowledgeable and made me feel right at home! I will come back to her every time now! If you come here, ASK FOR NICOLE!!!

I scheduled a visit and on the day I arrived was told that they couldn't see me as they didn't have my records on file. I drove 45 minutes for this first appointment with a roundtrip travel of 90 minutes. I scheduled a second appointment and on the day I arrived was told that they couldn't see me as I had just returned from a trip. It would have been helpful if I was asked these questions prior to me showing up after driving 45 minutes again for this appointment. This makes a roundtrip travel of 90 minutes total. I have since then asked to be transferred to another location which is further away for me to travel but am willing to do so as the staff at the Creve Coeur office DO NOT have their daily checklists or to do lists taken care of. Simple calls for verification prior to appointments coming should be a priority for clients prior to them showing up. This is the second time now that I have not been seen (at Creve Coeur) for any of my appointments that I have scheduled and have had to rearrange my work schedule to accommodate the date and time they gave me for their availability. I am very disappointed and if I wasn't grandfathered in I wouldn't even give your company another dime!

I had a great experience at this location!

I arrived at the Ideal Image and they did the COVID screening, and asked if I traveled in the last 2 weeks. I traveled 9 days prior getting back from FL and they said I couldnt have my appt because I traveled with in 2 weeks and because I was at a hotspot like FL. Although, that part of FL isnt a hotspot, I actually was tested in FL and it came out negative and had been vaccinated. I drove 40 miles to get to Ideal Image and it became a wasted trip onto StL. (80 miles round trip). I wish I would have known or I would have canceled ahead of time. other than that, I had laser hair removal 6 yrs ago and was coming back for a touch up.

Loved my experience, my nurse was very friendly and made me feel comfortable

Nikki provided excellent care and customer service. I felt completely comfortable

My laser hair removal session was awesome. I received constant feedback as the tech was working on the areas and i like that she listened to what I was talking to her about and was able to come up with a plan for what other problems I was having. The staff is just grreat!

Susie is awesome!!!! I can tell she loves her job!!!

Very kind and though for treatment and very helpful in seeing what can be done for future products.

I am really enjoying the treatment I am having with Ideal Image Creve Couer. The place is clean and organized. They always make sure to follow all the safety measurements related to C*vid. The staff goes above and beyond to work around my schedule and to understand my needs. Today Ashley did my treatment. She is extremely knowledgeble, caring and didatic. She took the time to make sure I was feeling comfortable and understanding the whole procedure. Now I am considering doing other procedures with her that I was planning to do just in the future. 🙂

I enjoy the professionalism and how comfortable they make you feel!

I love using this location. Everyone there is professional and easy to talk to and takes great care of people!

Life changing experience!!!!!

I was anxious for my first appointment. I felt like my zoom call didn’t provide me with proper details for my treatment. When I voiced my concerns to my nurse Kristen, she took the time to explain everything thoroughly. She was incredibly helpful, fast, and professional. All of the staff I encountered were very friendly, and the office used covid precautions. Thank you to everyone at Ideal Image for making my experience so much better than I anticipated!

I had a wonderful Botox experience with Nikki today! The process was quick and painless. I cannot wait to see full results. Thanks, Nikki!

initially I asked if I could continue my treatments with the same nurse because I had a great experience the first time. I was advised that I could. I came to my second appt and I had another nurse attempting to service me. I asked for the nurse that I had the last time and was able to get her to service me and that experience was great. I also confirmed if I could continue to have her laser me. I was advised yes as long as I was schedule on the days she worked. I come in for my 3rd treatment and there is a different nurse even though I was told I could continue to go to my nurse. I went ahead and allowed for her to service me and although she was kind I was not confident in her she didn't seem as verse as the other nurse. she seemed to have been new. first off my treatment was significantly painful than it had been. to add to my consternation she stated she had to swap the laser out for safety reasons but wasn't clear on what were the safety reasons. currently my face is sore with dark spots. I believe this to be because she didn't check for longer hairs on my face like the other nurse did.

Super awesome, loved my injector. She let me know i could add on a couple extra units while there and I’m super pleased. I feel awful because I can’t remember her name- but she’s wonderful. Also, the fact that someone called me to get me in sooner because there was a cancellation was super awesome. Thank you!

I had a blast! I'm so glad I decided to do hair removal. I felt comfortable and the pain was so minimal I barely felt it. It felt like being hit with a water balloon lol

Jessica was absolutely amazing and so informative about everything. Her thoroughness and friendliness was such a treat! Can’t wait to see her again!

I recently had the pleasure of meeting with Caitlin at Ideal Image in Creve Coeur. Upon arrival, and after going through the COVID screening, Caitlin took me back to begin my procedure. She explained exactly what would be taking place and allowed me plenty of time to ask questions before she began. Caitlin is caring, experienced, and professional. I highly recommend Caitlin to my friends and anyone looking for an awesome medspa nurse.

Ladies listen!! On top of the business and staff professionalism, and knowledge of the services they provide this overall experience was awesome. I’m receiving laser hair removal treatments only had my first treatment with Chole (she amazing and very understanding) it’s been 3 1/2 weeks since and when I say I see progress!!!! I just can’t believe it because I’ve had electrolysis done before twice and it wasn’t effective for me so I was skeptical but with the amount of hair that I’m trying to rid and all the ugly marks it left on my beautiful skin I knew I had to react fast. Glad I did with Idea image because whatever they’re doing is working!!!! I’m a brown skinned girl! With dark hair and the machine couldn’t love me more!!! Thanks Chole

This ideal image branch has some of the nicest and most accommodating nurses ever. Best experience. Definitely come here if you’re thinking about laser hair removal!

I just love the lady at the olive locations. Nicole is the BEST BEST BEST.

I had a fantastic experience with Nicole!

I have fantastic results from my treatment!

I started my retreatment 2 years ago and I love my results. I always go to Nicole. I love how she make sure she tackle every area and can still make you feel comfortable while doing so. I would totally recommend ideal image if you want to get your laser hair removal done.

Love this place! Everyone is so nice and comforting! I’ve never used beauty services like this before so I was nervous to start. But everyone here is great! Definitely a place I recommend!!

Nikki was a great clinician! Very personable and knowledgeable.

Awesome place, great staff! The people that work here are always so willing to accommodate schedule needs and treatment needs. I'd recommend them to anyone considering laser hair removal!

Accidently showed up early (11 instead of 11:50) and was prepared to just hang in my car for a bit, but they had a no-show and invited me in early. Have always had lovely, friendly technicians, helpful staff, always answer any questions and/or offer other tips before and after treatment.

My experience was simple amazing from start to finish.

I was super nervous, it’s only my 2nd time, and they were amazing! The woman was super nice and it was overall a great experience.

The customer service was amazing as always. They helped me reschedule appointment for the same day! Jess was personable and very easy to talk to during the entire process!

Everyone is kind and I feel I get excellent care.

Almost every time I have gone to an appointment I add on a new type of service! I love the ladies at the front desk and I love the ladies that do my laser treatments! No one is ever in a rush and everyone is always so professional! There is never pressure to do more than what I want!

Love this place! Everyone is always so friendly and accommodating. I always go to Caitlin and she is amazing!

I love this place! They’re very courteous and informing when I’ve asked questions. Also my results have been mind blowing. I can’t wait to see the final results !

Horrible customer service. Even with email documentation proving they made a mistake they refuse to refund money. That is exactly why I am glad I have email correspondence with these crooks as their own representative admitted she made a mistake

Very nice friendly staff and great laser hair removal results!!

Kristen gave me everything I needed to know and what to expect - I asked if I could keep her as my nurse!! Thank you!

Wonderful. The place is clean, the staff are friendly and I had great results. I feel like a new woman.

I get my laser treatment with ideal image and got it done in multiple branches. I have done it in KOP, PA, Sunset Hills, MO & Creve Coeur, MO. I just love getting it done in Creve Coeur compared to the others. Ask for Nicole or Kristen, people in this branch make it better than the other branches.

Kaitlyn was AMAZING. My hair removal treatment was quick and easy. She made me feel extremely comfortable.

Team was incredibly professional. The results are excellent! Jessica was fantastic and greatly appreciate the successful hair removal. If you have not done this, it’s a must!

I had a terrible experience with Ideal Image. The nurses are rude and make you feel very uncomfortable. totally unprofessional. They also make you sign absurd agreements to lock you into services before you even do them which does not allow you to have any time to change your mind if you end up deciding not to move forward. BAD practice. Also, my botox made me look like a clown!! Will never return and I encourage everyone to go elsewhere.

Kathleen was great !

This company is only after your money, with no possibility for a refund before you have ever even started services!!! Their business model is to take advantage of people's insecurities and get them to rush into agreeing to services before they have time to think about their options. They just want you to sign on the dotted line, and if you have a change of heart before ever stepping foot in their building - too bad. They won't do anything for you but store credit. This place is awful.

Kristen was super nice and very informative. Had a lot of knowledge about what she was doing and was very attentive to detail. Everyone here is great!

I’ve recently had a very disturbing encounter with Ideal Image. I was pushed into purchasing a service over a zoom call for a procedure called CoolSculpting. The sales woman did not verbalize their refund policies or potential side effects, she just rushed me to sign a consent to treat form while blabbing away distracting me from having time to read it. After giving the procedure some more thought during the days to follow, speaking with several friends who have used their services, researching side effects & weighing my options, I ultimately decided this procedure did not make me feel comfortable. There was no in-person assessment, which after reflecting on the zoom call, made me realize there was no way a zoom call was sufficient enough to assess my body properly to determine whether or not I am a candidate. After I conveyed this concern, and they had already taken my money, they then proceeded to tell me to come in for an assessment where the nurse would take naked pictures of me and send them to their corporate office, where they would ultimately decide if I am a candidate. They are not even physicians! This made me feel extremely violated to the point of crying. The company refuses to correspond via email. I spoke with their office, area managers & corporate affiliates, all denying my right to a refund.

Jess is very professional yet friendly. She made me comfortable and was patient throughout the session. I would love to get my sessions done by her in future.

My Consultant Michelle was AWESOME 😁

This was my 3rd time at Ideal Image in Creve Coeur. I have been doing laser hair treatments and Botox for my forehead. Every professional I have had so far has been amazing. I love how honest they are with me and they make me feel comfortable in uncomfortable situations! I had Jess and Caitlin this time. Highly recommend!

Great experience! Would highly recommend going to Ideal Image for laser hair removal. Very friendly staff who makes the process as comfortable as possible

Everybody there is very friendly and very professional. I have had Tera for a few of my sessions and she is amazing. I would recommend it everyone that is tired of shaving, waxing or any other way you get rid of hair. They are very good at what they are doing.

I had a great experience today.

I’ve been going there for years - great results, very professional, warm people! Love them.

Great! I would definitely recommend Ideal Image for laser hair removal!

It was Wonderful! Stephanie was amazing and made everything go so smooth!

Not to be trusted! I just had an “ultherapy treatment ”done with them and they gave me a total of 900 lines. (I took a picture of the monitor at the end of the treatment，I have already sent to the manager )I bought a total of 1000 lines and I complained about the situation. The manager said she had sent me 1250 lines，I said it was completely impossible, the machine does not lie, I took a picture to the computer at 13:23pm （900 lines ） I left their store at 13:26pm.I started at 10:50 am and finished at 13:23 pm without a break, and we only finished 900 lines ，they could not send me 350 lines within 3 minutes. So who's lying? Don’t go to such a store！

I had my first laser hair removal service a few weeks ago and it was excellent. All the nurses and staff were very welcoming, professional, and knowledgeable. They were very clean and safe with covid guidelines and got me in and out quicker than I thought it would be. They walked me through the procedure and thoroughly answered all my questions. The whole process was great!

Christine is an amazing nurse and always makes me feel welcomed. The front desk girls are always very professional and have pleasant demeanor. Will definitely be coming back to this location for future treatments.

I have been twice so far, and both times everyone inside is has been understanding and friendly! I have had Nicole as my nurse both times and she’s great. She always communicates what she is going to do and what to look out for after my sessions. I saw improvements with my hair growth from the first session! 🙂

Quick and very professional. Excellent service

This place is incredible, and the work they do is life affirming. My tech nicki is amazing at what she does, and she's fun to talk to. I really appreciate this service and these people. They're amazing

I enjoyed my consultation with the representatives. They are amassing!

I've had two treatments so far at the Creve Coeur location. Both times, the technician was courteous, professional and efficient, and made sure that if I had any questions they were adequately answered. My appointments never take very long, the process is comfortable and my experience is always very positive. I wish I had decided to begin treatment sooner!

The staff at this location is amazing. Alway very nice and professional. Thanks for all your great help, positive attitudes and attention to details.

Jill was very helpful and helped me with the parts of this process that were difficult for me., I appreciated her willingness to be patient with me.

Everyone was absolutely fantastic. The technician that worked on me was so knowledgeable and nice. I highly recommend this place to everyone I know.

Tara is absolute best. I have been going to ideal image for laser hair removal since 2018 (I keep adding areas) and everyone has been highly professional. Tara stands out above the rest because of her great personality and outstanding character. I request her every time because I know she will be kind, courteous, and helpful.

Great service from the ladies at this office. My first experience with a med spa and I was nervous, they calmed me right down. It was a great experience cannot wait to see how my results turn out! Thank you to Kathleen, Ashley, Susie and Kristen was amazing with the needles! Thanks ladies.

have done laser hair removal and botox with megan and she is excellent!!

Megan is wonderful! She is friendly and professional.

I was at the clinic for my second Coolsculpting treatment and everyone is extremely nice and very helpful. Tera was the nurse that was working with me and she was very informative and was more than capable of answering all my questions. I will definitely be going back for some other procedures that I want to have done. Thank you!

I started going to Ideal Image after a friend recommended them to me and I am definitely not disappointed! The office is always extremely clean and the nurses and desk workers are always extremely nice and professional. They always keep you up to date on discounts and promotions going on so you can get any treatments you’ve been eyeing for the best price. Meg usually does my treatments and she is AWESOME! I can’t say enough good things about her. I would recommend Ideal Image in Creve Couer to anyone. Give them a call. You won’t regret it.

Amazingservice. I'll be back for other services. .

Great staff, helpful and polite, but will do anything to get the sale. So beware if you purchase any of their services they are all none refundable even if you have complication between treatments, making it unrealistic to proceed. In my case I had a rare complications to cool sculpting with extended pain, and their solution is numbing drugs that would put me at risk at work making it not an option for me and they still refuse to refund the service because technically I'm still treatable.

Love the results. Very pleasant crew. Look forward to every appointment

All staff from my initial scheduling, consultation, first treatment, and front desk to schedule next appointment were polite, professional and helpful. The extra cleaning/health protocols also made me feel very safe. I had some areas treated by Ideal Image a decade ago and am so happy with my long lasting results that I decided to come back for more!

Meg is AWESOME SHE MADE ME SO comfortable SHE BRIGHTENED MY DAY 🤩🤩

Everyone has been so nice and personal!!

It was an eval and unfortunately there is nothing available yet. I do appreciate the honesty.

I was treated for laser hair removal. Nicole was excellent and thorough.

I got my laser treatments done 1 year ago at Ideal Image. I want to mention that the prices are ridiculously expensive compared to any other laser hair removal spas out there. The results are pretty good but I did find out from a couple of my friends that there are other spas that offer the same treatment with results matching or sometimes exceeding expectations at a price point far lesser than Ideal Image. Here are the cons that I have experienced - You are required to sign a 30-40 page document which in our time nobody usually reads it. What we do not know is that there are clauses that if you do not finish their treatment within a specified time there are repercussions - Every time a statement is made by one of their associates, it just changes by the time you talk to another rep. Some of the associates are unaware of the right policies on services provided by Ideal image. - To top it all off the hair removal procedure was extremely painful and unpleasant

I have been getting hair removal all year and I see great progress. Today I had the beat Nurse! Chloe was amazing. She asked questions and communicated what she thought would be helpful. Told me specials going on. She gave me an ice pack to assist with the minor pain during treatment and that actually helped a lot. She was very thorough and professional. Would love to get Chloe for the rest of my treatments.

Very quick and the lady was very nice. I liked she told me what she was doing before she did it. As my eyes were covered i already referred a friend and she booked an appointment too

Awe

Nurse attendants were very good. I enjoyed the cool tone treatments.

It was very quick and they did an awesome job!

I love ideal image, they have great professionals.

I don't really see any results to my chin and the doctor that treated me keeps giving me different excuses. Like she just wants me to spend more money.

I have seen very reduced hair growth since I started laser hair removal. I have had 3 treatments and it was evident after the first that this was going to work well for me. It is pretty painful but it’s quick. 15 mins for my underarms and Brazilian. I’m very happy with ideal images services.

I drive for 4 hours for my appointments because I live far from the location. I was turned away because of incompetent COVID testing performed at your facility. My temperature was elevated barely above 100 F during the testing because of warm ambient temperature. However, temperature in itself doesn't mean I'm infected either. Although I was already turned away after her 3rd scan, I asked to have my temperature checked again for the sake of curiosity. My temperature was 98 and would have been passable. A re-scan confirmed that it was 98. I understand your protocol is to turn people away after the 3rd scan with a cheap temperature scanning device. However, I wasn't compensated for the time I spent driving there or the gas wasted. Your protocol is both unreliable for detecting COVID and insensitive to my time. Furthermore, I didn't appreciate your staff's dismissive attitude towards me nor the management that condones this.

Meghan was friendly and professional. I will definitely visit with her again.

I love this company they are so friendly and really know what they are doing .

I had the pleasure of going to Ideal Image and Creve Coeur and I could not have asked for a better experience!! My consultant for the process was Mallory and she was absolutely amazing!! She started by asking what I wanted for my own goals and based off of that, she aligned me with a plan that was set to help me achieve those goals! Not ONCE did she come across as a pushy saleswoman trying to sell me something I didn't need. She was patient, understanding, and made sure I understood the entire process and explained everything to me. Mallory was AMAZING!! Not only that, but the results I achieved with Cool Scultping far surpassed anything I had expected! I am amazed by the results and I will be back! For anyone who needs anything done from cool scuplting to botax, GO SEE MALLORY AT IDEAL IMAGE CREVE COEUR!!!

I love the employees at this location. They are all very sweet, professional and willing to answer any questions I have. There is always a conversation about concerns before any procedure takes place! After this round of treatments I will be back to figure out what else I can do to feel fabulous!! Thank you Creve Coeur!!

I have had nothing but wonderful experiences at the Creve Coeur office. I would trust any of the nurses with my treatments and I always get great results.

Great staff!!