PROFESSIONAL STAFF, FRIENDLY AND EFFICIENT. IT WAS A PLEASURE TO VISIT THE CREVE COEUR LOCATION!

Chloe was amazing and her service was wonderful! You can tell that she cares about her job and her patients. I will highly recommend asking for Chloe when you go. Again! She is awesome! Amazing experience with her🙌

Chloe is soooo patient and friendly!!! I would highly recommend her 😀

Answered a my questions and even brought the nurse in to determine what areas were best candidates. Very honest assess.ent. ftdf I have my ,Brazilian, I will be able to give a better assessment.

Awesome

Nice people and great services!

Loved it!

The customer service was great, everyone was pleasant. The problem is, I don't see any results. My mid section looks exactly the same, but I have a $2000 bill.

This is my second visit for Botox and am happy with my results and the staff! I’ve already recommended a few of my friends considering Botox to come to Ideal Image. The ladies at the Creve Coeur location are awesome.

Wonderful! The provider treated all area fast and efficient and listened to my needs. The interaction and conversation was very pleasant.

I love it everyone is always pleasant and nice, I am loving my results.

Jess was great today. I usually never have the same person for my lazer treatments but I am making sure to schedule with her from now on. Everyone is always pleasant and helpful upon arrival and scheduling.

Life changing experience!!!!!

Super friendly and very efficient. I loved my experience and although the treated areas are more sensitive. I was totally at ease during my appointment.

Ladies & Gents don't put it off any longer! Ideal Image Creve Coeur is AMAZING! Ashley is such an awesome person! I definently recommend you give them a call TODAY!

I cannot say enough good things about my experience so far! I think I've been fortunate enough to experience a session with each one of the RN laser technicians at Creve Couers Ideal Image location and they have all been WONDERFUL! Highly professional and just the best at making an *uncomfortable* procedure (can you say ND-Yag laser full legs, bikini, underarms and more !!OUCH!!) less daunting and not awkward at all! I was told by others they know what they are doing and it's worth the drive (1.5 hours for me) to go there. I am glad I listened and have not a single regret or bad thing to say. Thank you ladies! I appreciate you all and the perfectly SMOOTH results Ideal Image has helped me achieve! Xoxo, Jo

Goo

I signed up for their membership program. Got Botox twice and both times 46 units and got no results. I believe the dilute there product with saline. Fist apt they had to cancel. Then they don’t let you know when they are renewing your membership they just charge your card on file automatically. Then when you to get it refunded they charge you a &25. Fee. What a rip off. I will never do business with them again. Big franchise! They are not customer service oriented.

My technician was very friendly and answered the questions I had. I am very pleased with my experience at the Creve Coeur location.

Worst experience ever in this whole world. I started this treatment months ago. After second treatment I got super bad itching on my skin. I tried to get help from ideal Image. No one could help. My hands could not stop scratching on my skin all day and night. I asked to give me some cream and they provided me very small amount about 0.5 oz of cream to put it on my arms, legs and underarms. Itching didn’t stop and they told me that they can’t help me if it doesn’t stop and told me that figure it out your own because they don’t have anything. Just take allergy medicine. How could a person live itching every second. I have 9 month old baby. I’m the only one who raise him feed him and take care of him. How am I able to do this while my hands are busy scratching all over.

My experience was excellent. Kai was great at answering all my questions

I was very nervous and they were friendly and very professional

Great experience!!

I felt extremely comfortable and at ease during the entire exam

I’ve been a member since 2016 and this is the best location to visit. Lauren & Lexi were very helpful with getting the best package and deal for my treatment areas. I highly recommend Ideal Image Creve Coeur!

My experience has been one of professionalism both times I’ve visited. I am really glad that I decided on Ideal Image for my laser hair removal needs. The location is ideal and the office is well organized.

My experience with ideal image was very unpleasant. Very unprofessional staff. I purchased 4 sessions for cool sculpting but only received 2, as the remaining two were practically stollen from me, due to “expiration date” that was never communicated to me. Better go somewhere else to get your moneys worth.

The specialist who helps me is absolutely amazing. I have been to this location twice already & I have always had such a wonderful experience. The staff is amazing, and honest. My sessions are already showing extremely great results and I am so thankful for all of their help!

Good customer service

Nikki did an amazing job! Very thorough and still quick. Love going here and would recommend to anyone and everyone! Very polite and knowledgeable staff.

Jessica was amazing and explained everything thoroughly and answered all my questions.

I highly suggest not purchasing any packages without clear information on availability of your services. I was 100% lied to about when I could schedule until after I paid and signed and then was told it wouldn’t be for months, even then they only scheduled half of the services they were supposed to, and not even at the correct location and on a day I told them I was not available. At this point it’s been two months and there still isn’t availability until July. On top of that, they are multi thousands higher for the same procedures as other places in the area. I was okay with that because of the reputation Ideal Image has but I am NOT okay with the price coupled with poor customer service and terribly availability of services. I’ve had a claim in for almost two weeks with customer service. I was told 5 business days for resolution but it’s been 10. I have followed up by phone and email and gotten repeated false promises that someone would be following up with my case.

I had Cool Sculpting done on my arms. The staff was knowledgeable and super nice. They made sure I was comfortable the whole time and answered all my questions. Would 100% recommend!

Bernadette was kind and very professional. Information given to me was chosen for my personal needs.

I have been twice in the past few months and both visits have been great! I have been treated by Holly both times. She is patient and makes sure to go at a pace that's comfortable for me, while also being very thorough in treatment.

Caitlin is always friendly and knowledgeable about various services. She is kind and helps other employees and clients when they have questions. I am excited about my upcoming treatments. Caitlin makes the time fly by because she knows how to build great rapport. Our conversations seem like we have been friends for many years. Make sure you ask for her! She is one of a kind!

Staff were polite and professional. The nurse was very patient with my laser hair treatment.

From bbb and reviews I’m starting to think ideal image is a bait and switch and a scam with ally lending having people sign contracts with 20% + interest rates for procedures. Not giving all the Information so people can make informed decisions on procedures that’s going to cost $3000 at the end of a 60 month term you end up paying $60000 on top of the original price . High pressure boom calls Beware DONT DO IT

I’ll start by saying I was VERY pleased with the team at the South County, MO location. Unfortunately the professionalism, communication and treatment does not expand to the sales or administration team. Spend your money anywhere, not with this awful company. The advertising and sales approach is deceptive and intentionally misleading. Once I was able to present to them that I was misled - they must have agreed, as they agreed to refund me the down payment of $1776.00. The person, “assigned my case.” WHO I HAVE NEVER SPOKEN WITH AND REFUSES TO RETURN EMAILS, Casey, states she needs to verify info. She made one call. I returned her call within 1.5 minutes. I left a voicemail and have emailed her four times in 7 days. Before verifying anything I am sent a DocuSign doc to sign stating they are refunding me, but like her earlier phone call, I have an email starting she needs to verify information. I sign the doc to ensure I get my refund. Days later I have now emailed four times with no response. I have no clue what this person is supposed to verify with me. I signed off on the approved refund on 4/26/2022. On 5/3/2022 I have to again involve someone from the South County office to get any traction. She tells me my refund was “approved today” on 5/3/2022? Yet I signed an approved refund on 4/26/2022? Which one is it??? And then I am told it will take up to THIRTY DAYS TO REFUND ME. I have no choice but to charge back and take legal action. This is unacceptable. This is below board and shady. This company is garbage. Do not spend money here. I would give this place -5 stars if Google allowed.

The ladies at Ideal Image have been so wonderful! I always feel so comfortable and put at ease through this process!

Everything has been great thus far… I like Jess! She really takes pride in and care for the profession.

My nurse was wonderful at explaining the treatment and making me feel comfortable.

Ashley was wonderful! She made my first time at Creve Couer a very comfortable and overall great experience. Would recommend! Thank you

Ms. Caitlin is amazing.She explained everything with patience. The place is clean. The rest of the staff is very friendly. I enjoyed my experience with them.

Holly was fantastic! Very thorough and attentive to my needs. Couldn’t ask for a better experience.

It was a great experience with ms ann

Ash is amaaazing. Floated through the discomfort & spicy zones with more grace & ease than usual because of the great communication & awareness she brings!

The person that performed my treatment was professional, accommodating, knowledgeable, and friendly. I was having a slight panic attack and she ensured I was ok and helped me through it.

All of the women that have worked with me so far have been wonderful. They happily explain everything and care about your comfort.

Not happy with the customer service I'm receiving!

I had signed up for laser hair removal, and was approved for the ally loan. However, shortly after I had done this my boyfriend's grandmother passed away due to an unexpected brain bleed. I contacted Ideal Image the day she passed away, because I knew we could not afford this as well as her funeral/cremation. I was told a case would be opened and someone would contact me within 3-5 business days. It has been 3 weeks and no one has contacted me regarding this. I did have one call from a woman wanting to set up an appointment, and I had to explain the situation yet again. I called back today and was told they saw no one had contacted me, however the case was denied and closed. I offered to send her obituary and even a copy of the death certificate. Currently waiting on a call from the case worker who denied me without so much as a phone call. I wanted to continue once we had the funeral expenses paid off, however with experiencing what little compassion and empathy some of the people have toward a heart breaking event I doubt I will.

I had a great experience from the assessment to the appointment. Everyone is so knowledgeable, helpful and friendly!

Below Average Experience, Above Average Prices. This place needs a better capacity model. After a high pressure sales experience (red flag ) I purchased my mom a package for Christmas. It took us almost two months to get in her first visit (Feb 22). After her first visit she was scheduled for the follow up to truly get on the 6-8 week cadence. She was then rescheduled another month out, knocking her out of said cadence. Here's a thought. If you don't have the capacity to honor the contracts then you should probably stop the full court press on selling them. The customer service experience with this location is particular has not been the best. You may want to give some thought to this purchase.

I have only been here once and I’ve recommended to everyone I talk to. Super nice and easy.

Caitlin, has done an exemplary job start to finish!

A little painful but great job 7 treatment today

My nurse Nicole was absolutely spectacular really really liked her. Front desk Receptionist was neutrally pleasant.

The service I had don’e was my lips. I made a consultation for my lips and when I got there and decided to do it, they then said it would take 2 vials instead of one. So I agreed. She told me it would last 9 months to 12 months. It lasted 2 weeks. No one could even tell. I tried numerous times to contact them and only got a call back when I gave a bad review on FaceBook and which prompted a surgery which prompted a phone call. Several phone calls later and 2 months later I got an appointment to review my case. They said they had to send to Corporate and after 2+ weeks of waiting for a response, they say there is nothing that they can do. I will be filing a dispute with my credit card company! Thanks goodness for USAA!

Nicole is wonderful! Very informative, pleasant, patient, professional and knowledgeable! Susan at the desk was friendly and helpful 💕

This location is so friendly and my appointments are always on time! Nicole is so personable and does a great job!

Horrible. Worst experience and worst customer service I’ve ever encountered. Read the fine print , expect changing definitions, zero communication and zero regard for doing the right thing by their clients. Can’t even get a manager to call me back. Biggest investment of my life and zero results and now even more insulted by how rude and dismissive upper management has been at every attempt I’ve made. Even after being promised a solution and willingness to come up with positive path forward, I was then called (not even by a manger) and told “sorry,not only can we not offer you the mediocre option we offered you yesterday to make this right, plus promised to see if there was more we can do. We actually take it back. We will not honor what we said yesterday or the day before that. In fact we won’t offer anything at all and you’re basically SOL.” Let’s forget everything else that’s happened and been completely unacceptable leading up to this for a sec. How on EARTH does a company offer options and the possibility to do more and then turn around and say never mind- We shouldn’t have told you that bc it’s not true. Talk about making a bad situation 10x worse and turning a customer service opportunity into a giant slap in the face. Also, this happened not once but THREE times in the last month. Clearly some major communication issues and total disregard for client satisfaction. Something is very wrong and I’ve talked to many past clients who have been similarly burned. Very sad. Don’t believe me check out the yelp reviews etc.

I had my first Brazilian laser treatment today with Nicole at the Creve Coeur location today. It was painful but she was super fast and made it as comfortable as possible. Getting that area treated can be awkward, however Nicole was professional and asked me questions to keep me distracted during the treatment. I requested her for my next appointment and plan to request her every time going forward. Also the woman working the front desk, didn’t catch her name, was very friendly and her appearance was clean and professional. Won’t be going to any other location as this one is my favorite.

Caitlin does a great job, is professional, and easy to talk to during my treatments. She helps to pass the time so I’m not thinking about the laser!

I’ve been coming here for almost a year now and everyone here has always been so nice and welcoming. Along with how well they interact with their clients, the treatments are very efficient and effective!

It’s was great information just sorry I’m not able too utilize the service due too financial in ability to pay😔

The nurse and front desk staff were BEYOND helpful, kind, and educated. I had the BEST experience. I have for years gone to high end medical spas and hands down this was the best customer service I have EVER experienced. I already scheduled my next treatment appointment!

Y’all the customer service is beyond magnificent! The staff is super professional, sweet and always accommodating. Yo, and the facility cleanliness? Is on point!!! Crazy happy with my laser hair removal and I’m always happy to do business here!

The staff was very pleasant and helpful. The nurse who worked with me was very informative about my procedure and I felt like she explained everything so well that I didn't even have any questions left.

Excellent

Everyone was nice and courteous but the procedure is painful and I'd never recommend it.

Kind staff and very professional! Always answer any questions I have and are respectful and amazing. ☺️

This place and the services they provide are great. The staff are always so friendly and accommodating.

Had a great treatment with Kaitlyn! She made sure I was comfortable and communicated with me throughout the whole process.

Great service and very knowledgeable! Loved my visit here. Katelyn was amazing.

Everything went very well. The procedure was exactly what I expected. Everyone was very nice. Also they were following all the Covid guidelines for safety.

Love this place. The personal very organized, attention to details, answered your concerns and questions, medically educated, know their job. Have seen the results. Would love to recommend this place to other people.

I have had a great experience at Ideal Image Creve Coeur. All of the girls are friendly and professional and have made me feel completely comfortable with all of my treatments. Highly recommend!

I had laser hair removal and had a Great experience! Very knowledgeable and helpful

Jessica made me feel very comfortable and welcomed during my first visit. She answered all of my questions and then some! She has such a positive personality and is very knowledgeable! I couldn’t have asked for a better experience! She’s the BEST!

Friendly,knowledgeable, helpful

My nurse was great, I have had her three times since I’ve started my journey and she has been great and has made me extremely comfortable. I’ve scheduled all my up coming appointments with her.

Absolutely wonderful. She answered all of my questions and eased my nerves. I left telling my closest friends that have also been considering it to go get it done as well

Madeline was super professional and extremely polite. I was very nervous about this procedure, but she explained everything and make me feel a lot better.

Very good and professional staff

The representative Susan was very knowledgeable about the laser hair removal and very detailed regarding how the procedure works.

I Love this place! All the staff is very welcoming, friendly and professional, I have been very happy with all the treatments I received there. I would highly recommend them. I always request Caitlin and she does an amazing job!

It was very unexpected. I didn't know I was scheduled for 2 1/2 hours. The freezing was ok, but I felt like I was choking. Took anxiety medication and the right side went smooth.

First treatment & I'm wowed! Nikki was so patient & awesome! The staff was awesome as well, so nice and willing to answer any questions! I look forward to my next visit! If you have been waiting laser hair removal or whatever, wait no more! Call Ideal Image today!

Kristen is the absolute best!! She is so kind and patient and really listen to you and her presence just puts you at ease. She’s awesome I wish I could do every session with her.

Didn't see any result

Chloe is phenomenal! She maintained professional and made my treatment go smoothly. She is so talented and I am in LOVE with the results. I will definitely be back thanks to her!

Holly is INCREDIBLE!!!! She is so gentle with the laser and helped me feel as little discomfort as possible. She was also extremely knowledgeable and great at explaining everything to me. All of my nerves and concerns were addressed and the laser job looks awesome!! Thank you Ideal Image for having employees like Holly. I cant recommend this place enough!

Learning information about it was nice didn't get very far with the consultation plan on continuing with it to see if I'm going to move forward

My 2 sessions have have been great so far!

They are absolutely professional with a personal touch to the way they interact with you which makes you feel comfortable and confident about their service. Lovely place.

I'm a guy who never thought he'd have botox... Well maybe my review is a little early this is a little early, but it has been a week and I feel like I wasted my effing money!!! After the 10 day wait & now over 2 weeks, I am Still Not happy with the results... I feel the "professionals" did not get it right & will want more money to continue / correct "their" lackings!

I felt unsafe, judged, and I was burned in my bikini area. They refused to take responsibility. Not happy at all.

Kristen was great! Tried to keep me distracted from the pain and offered different treatment possibilities since I told her that I felt like I basically didn’t have any hair left. Giving me options was just nice because it just makes me feel like the staff is very understanding. She was also very educated on any questions I had, like why the numbing cream doesn’t work as well on the legs as well as bikini.

I absolutely love the ideal image staff!! They have been exceptional at boosting my self esteem as my insulin resistance side effects left me w major hair on my chin, neck, chest and areas that are unsightly & non feminine on any woman!! I couldn’t be more happy with my results so far! I get compliments from everyone on how beautiful my skin looks in lower cut tops! I lift my head to smile w pride as before I was afraid 😳 of people seeing my 5 o clock shadow from the hair growth!! Thank u ideal image, I tell all my friends and family to use your services as they will be happy and pleased!!