Jessica was amazing and explained everything thoroughly and answered all my questions.

I highly suggest not purchasing any packages without clear information on availability of your services. I was 100% lied to about when I could schedule until after I paid and signed and then was told it wouldn’t be for months, even then they only scheduled half of the services they were supposed to, and not even at the correct location and on a day I told them I was not available. At this point it’s been two months and there still isn’t availability until July. On top of that, they are multi thousands higher for the same procedures as other places in the area. I was okay with that because of the reputation Ideal Image has but I am NOT okay with the price coupled with poor customer service and terribly availability of services. I’ve had a claim in for almost two weeks with customer service. I was told 5 business days for resolution but it’s been 10. I have followed up by phone and email and gotten repeated false promises that someone would be following up with my case.

I had Cool Sculpting done on my arms. The staff was knowledgeable and super nice. They made sure I was comfortable the whole time and answered all my questions. Would 100% recommend!

Bernadette was kind and very professional. Information given to me was chosen for my personal needs.

I have been twice in the past few months and both visits have been great! I have been treated by Holly both times. She is patient and makes sure to go at a pace that's comfortable for me, while also being very thorough in treatment.

Caitlin is always friendly and knowledgeable about various services. She is kind and helps other employees and clients when they have questions. I am excited about my upcoming treatments. Caitlin makes the time fly by because she knows how to build great rapport. Our conversations seem like we have been friends for many years. Make sure you ask for her! She is one of a kind!

Staff were polite and professional. The nurse was very patient with my laser hair treatment.

From bbb and reviews I’m starting to think ideal image is a bait and switch and a scam with ally lending having people sign contracts with 20% + interest rates for procedures. Not giving all the Information so people can make informed decisions on procedures that’s going to cost $3000 at the end of a 60 month term you end up paying $60000 on top of the original price . High pressure boom calls Beware DONT DO IT

I’ll start by saying I was VERY pleased with the team at the South County, MO location. Unfortunately the professionalism, communication and treatment does not expand to the sales or administration team. Spend your money anywhere, not with this awful company. The advertising and sales approach is deceptive and intentionally misleading. Once I was able to present to them that I was misled - they must have agreed, as they agreed to refund me the down payment of $1776.00. The person, “assigned my case.” WHO I HAVE NEVER SPOKEN WITH AND REFUSES TO RETURN EMAILS, Casey, states she needs to verify info. She made one call. I returned her call within 1.5 minutes. I left a voicemail and have emailed her four times in 7 days. Before verifying anything I am sent a DocuSign doc to sign stating they are refunding me, but like her earlier phone call, I have an email starting she needs to verify information. I sign the doc to ensure I get my refund. Days later I have now emailed four times with no response. I have no clue what this person is supposed to verify with me. I signed off on the approved refund on 4/26/2022. On 5/3/2022 I have to again involve someone from the South County office to get any traction. She tells me my refund was “approved today” on 5/3/2022? Yet I signed an approved refund on 4/26/2022? Which one is it??? And then I am told it will take up to THIRTY DAYS TO REFUND ME. I have no choice but to charge back and take legal action. This is unacceptable. This is below board and shady. This company is garbage. Do not spend money here. I would give this place -5 stars if Google allowed.

The ladies at Ideal Image have been so wonderful! I always feel so comfortable and put at ease through this process!

Everything has been great thus far… I like Jess! She really takes pride in and care for the profession.

Ashley was wonderful! She made my first time at Creve Couer a very comfortable and overall great experience. Would recommend! Thank you

My nurse was wonderful at explaining the treatment and making me feel comfortable.

Holly was fantastic! Very thorough and attentive to my needs. Couldn’t ask for a better experience.

Ms. Caitlin is amazing.She explained everything with patience. The place is clean. The rest of the staff is very friendly. I enjoyed my experience with them.

It was a great experience with ms ann

The person that performed my treatment was professional, accommodating, knowledgeable, and friendly. I was having a slight panic attack and she ensured I was ok and helped me through it.

Ash is amaaazing. Floated through the discomfort & spicy zones with more grace & ease than usual because of the great communication & awareness she brings!

All of the women that have worked with me so far have been wonderful. They happily explain everything and care about your comfort.

Not happy with the customer service I'm receiving!

I had signed up for laser hair removal, and was approved for the ally loan. However, shortly after I had done this my boyfriend's grandmother passed away due to an unexpected brain bleed. I contacted Ideal Image the day she passed away, because I knew we could not afford this as well as her funeral/cremation. I was told a case would be opened and someone would contact me within 3-5 business days. It has been 3 weeks and no one has contacted me regarding this. I did have one call from a woman wanting to set up an appointment, and I had to explain the situation yet again. I called back today and was told they saw no one had contacted me, however the case was denied and closed. I offered to send her obituary and even a copy of the death certificate. Currently waiting on a call from the case worker who denied me without so much as a phone call. I wanted to continue once we had the funeral expenses paid off, however with experiencing what little compassion and empathy some of the people have toward a heart breaking event I doubt I will.

I had a great experience from the assessment to the appointment. Everyone is so knowledgeable, helpful and friendly!

Below Average Experience, Above Average Prices. This place needs a better capacity model. After a high pressure sales experience (red flag ) I purchased my mom a package for Christmas. It took us almost two months to get in her first visit (Feb 22). After her first visit she was scheduled for the follow up to truly get on the 6-8 week cadence. She was then rescheduled another month out, knocking her out of said cadence. Here's a thought. If you don't have the capacity to honor the contracts then you should probably stop the full court press on selling them. The customer service experience with this location is particular has not been the best. You may want to give some thought to this purchase.

I have only been here once and I’ve recommended to everyone I talk to. Super nice and easy.

Caitlin, has done an exemplary job start to finish!

A little painful but great job 7 treatment today

My nurse Nicole was absolutely spectacular really really liked her. Front desk Receptionist was neutrally pleasant.

The service I had don’e was my lips. I made a consultation for my lips and when I got there and decided to do it, they then said it would take 2 vials instead of one. So I agreed. She told me it would last 9 months to 12 months. It lasted 2 weeks. No one could even tell. I tried numerous times to contact them and only got a call back when I gave a bad review on FaceBook and which prompted a surgery which prompted a phone call. Several phone calls later and 2 months later I got an appointment to review my case. They said they had to send to Corporate and after 2+ weeks of waiting for a response, they say there is nothing that they can do. I will be filing a dispute with my credit card company! Thanks goodness for USAA!

This location is so friendly and my appointments are always on time! Nicole is so personable and does a great job!

Nicole is wonderful! Very informative, pleasant, patient, professional and knowledgeable! Susan at the desk was friendly and helpful 💕

Horrible. Worst experience and worst customer service I’ve ever encountered. Read the fine print , expect changing definitions, zero communication and zero regard for doing the right thing by their clients. Can’t even get a manager to call me back. Biggest investment of my life and zero results and now even more insulted by how rude and dismissive upper management has been at every attempt I’ve made. Even after being promised a solution and willingness to come up with positive path forward, I was then called (not even by a manger) and told “sorry,not only can we not offer you the mediocre option we offered you yesterday to make this right, plus promised to see if there was more we can do. We actually take it back. We will not honor what we said yesterday or the day before that. In fact we won’t offer anything at all and you’re basically SOL.” Let’s forget everything else that’s happened and been completely unacceptable leading up to this for a sec. How on EARTH does a company offer options and the possibility to do more and then turn around and say never mind- We shouldn’t have told you that bc it’s not true. Talk about making a bad situation 10x worse and turning a customer service opportunity into a giant slap in the face. Also, this happened not once but THREE times in the last month. Clearly some major communication issues and total disregard for client satisfaction. Something is very wrong and I’ve talked to many past clients who have been similarly burned. Very sad. Don’t believe me check out the yelp reviews etc.

I had my first Brazilian laser treatment today with Nicole at the Creve Coeur location today. It was painful but she was super fast and made it as comfortable as possible. Getting that area treated can be awkward, however Nicole was professional and asked me questions to keep me distracted during the treatment. I requested her for my next appointment and plan to request her every time going forward. Also the woman working the front desk, didn’t catch her name, was very friendly and her appearance was clean and professional. Won’t be going to any other location as this one is my favorite.

Caitlin does a great job, is professional, and easy to talk to during my treatments. She helps to pass the time so I’m not thinking about the laser!

I’ve been coming here for almost a year now and everyone here has always been so nice and welcoming. Along with how well they interact with their clients, the treatments are very efficient and effective!

It’s was great information just sorry I’m not able too utilize the service due too financial in ability to pay😔

The nurse and front desk staff were BEYOND helpful, kind, and educated. I had the BEST experience. I have for years gone to high end medical spas and hands down this was the best customer service I have EVER experienced. I already scheduled my next treatment appointment!

Y’all the customer service is beyond magnificent! The staff is super professional, sweet and always accommodating. Yo, and the facility cleanliness? Is on point!!! Crazy happy with my laser hair removal and I’m always happy to do business here!

The staff was very pleasant and helpful. The nurse who worked with me was very informative about my procedure and I felt like she explained everything so well that I didn't even have any questions left.

Excellent

Everyone was nice and courteous but the procedure is painful and I'd never recommend it.

Kind staff and very professional! Always answer any questions I have and are respectful and amazing. ☺️

This place and the services they provide are great. The staff are always so friendly and accommodating.

Had a great treatment with Kaitlyn! She made sure I was comfortable and communicated with me throughout the whole process.

Great service and very knowledgeable! Loved my visit here. Katelyn was amazing.

Everything went very well. The procedure was exactly what I expected. Everyone was very nice. Also they were following all the Covid guidelines for safety.

I have had a great experience at Ideal Image Creve Coeur. All of the girls are friendly and professional and have made me feel completely comfortable with all of my treatments. Highly recommend!

Love this place. The personal very organized, attention to details, answered your concerns and questions, medically educated, know their job. Have seen the results. Would love to recommend this place to other people.

I had laser hair removal and had a Great experience! Very knowledgeable and helpful

Friendly,knowledgeable, helpful

Jessica made me feel very comfortable and welcomed during my first visit. She answered all of my questions and then some! She has such a positive personality and is very knowledgeable! I couldn’t have asked for a better experience! She’s the BEST!

My nurse was great, I have had her three times since I’ve started my journey and she has been great and has made me extremely comfortable. I’ve scheduled all my up coming appointments with her.

Absolutely wonderful. She answered all of my questions and eased my nerves. I left telling my closest friends that have also been considering it to go get it done as well

Madeline was super professional and extremely polite. I was very nervous about this procedure, but she explained everything and make me feel a lot better.

Very good and professional staff

The representative Susan was very knowledgeable about the laser hair removal and very detailed regarding how the procedure works.

I Love this place! All the staff is very welcoming, friendly and professional, I have been very happy with all the treatments I received there. I would highly recommend them. I always request Caitlin and she does an amazing job!

It was very unexpected. I didn't know I was scheduled for 2 1/2 hours. The freezing was ok, but I felt like I was choking. Took anxiety medication and the right side went smooth.

Kristen is the absolute best!! She is so kind and patient and really listen to you and her presence just puts you at ease. She’s awesome I wish I could do every session with her.

First treatment & I'm wowed! Nikki was so patient & awesome! The staff was awesome as well, so nice and willing to answer any questions! I look forward to my next visit! If you have been waiting laser hair removal or whatever, wait no more! Call Ideal Image today!

Didn't see any result

Chloe is phenomenal! She maintained professional and made my treatment go smoothly. She is so talented and I am in LOVE with the results. I will definitely be back thanks to her!

Holly is INCREDIBLE!!!! She is so gentle with the laser and helped me feel as little discomfort as possible. She was also extremely knowledgeable and great at explaining everything to me. All of my nerves and concerns were addressed and the laser job looks awesome!! Thank you Ideal Image for having employees like Holly. I cant recommend this place enough!

Learning information about it was nice didn't get very far with the consultation plan on continuing with it to see if I'm going to move forward

My 2 sessions have have been great so far!

The customer service was great, everyone was pleasant. The problem is, I don't see any results. My mid section looks exactly the same, but I have a $2000 bill.

They are absolutely professional with a personal touch to the way they interact with you which makes you feel comfortable and confident about their service. Lovely place.

It was wonderful. My tech was great. Very friendly and made me feel comfortable.

I'm a guy who never thought he'd have botox... Well maybe my review is a little early this is a little early, but it has been a week and I feel like I wasted my effing money!!! After the 10 day wait & now over 2 weeks, I am Still Not happy with the results... I feel the "professionals" did not get it right & will want more money to continue / correct "their" lackings!

I felt unsafe, judged, and I was burned in my bikini area. They refused to take responsibility. Not happy at all.

I absolutely love the ideal image staff!! They have been exceptional at boosting my self esteem as my insulin resistance side effects left me w major hair on my chin, neck, chest and areas that are unsightly & non feminine on any woman!! I couldn’t be more happy with my results so far! I get compliments from everyone on how beautiful my skin looks in lower cut tops! I lift my head to smile w pride as before I was afraid 😳 of people seeing my 5 o clock shadow from the hair growth!! Thank u ideal image, I tell all my friends and family to use your services as they will be happy and pleased!!

Kristen was great! Tried to keep me distracted from the pain and offered different treatment possibilities since I told her that I felt like I basically didn’t have any hair left. Giving me options was just nice because it just makes me feel like the staff is very understanding. She was also very educated on any questions I had, like why the numbing cream doesn’t work as well on the legs as well as bikini.

Creve Coeur location has the best staff, always friendly and professional. They make sure to explain everything thoroughly and listen when you ask questions. Highly recommended!

Simply the BEST PHOTOGRAPHER in TOWN 5STAR treatment 👌

I still have significant visible growth in some of my treated areas and still have to shave. I'm very disappointed in the results for what I spent and the expectations I was given. I would NOT recommend laser hair removal to anyone. It's an extremely painful and expensive process to end up still shaving the exact same amount as when I started.

I had Ultherapy done on my lower face and neck. I was a little nervous about getting it done on those areas as I was worried how uncomfortable it may feel. Bree completely took away all that worry. She made me feel very relaxed and the procedure was so easy with hardly any discomfort at all! She was so caring and professional throughout the entire procedure. Thank you 🙂

It gets better and better after every visit. The front desk receptionist was very respectful and pleasant. The laser technician was very friendly and understanding. I had a great experience!

Kristen is the best and Susie is very nice

It was great. Late because of traffic but they got me started quickly & I was able to get my both my treatments done!

The staff was amazing. My treatment was great. Very efficient pleasant and helpful.

Jamie was excellent!

My nurse was very professional and courteous. She was very caring and patient. My very first experience and I loved everything about it, and excited for my results.

I went here for laser hair removal on my face. Cheeks and neck, took out a small loan to pay for it. They told me that they had a lifetime warranty that if any hair came back i could just come by and get it taken care of. (No additional payments mentioned or discussed) it was going great throughout the treatment, I'd only start seeing hair start to show up right before my next appointment. This was during quarantine and after my first 2 appointments everything came back because they were closed. Afterwards my treatment didn't start over even though all of the hair came back. After my final appointment they reassured me that I shouldn't have any hair come back aside from any red or blonde hairs for like the next 4 years. Which they told me any "touch ups" would be close to $100. I thought that was pretty high considering when it was sold to me they told me they would take care of it. But low and behold 8 weeks after my final appointment everything started to come back again (note: the hair is thinner) not blonde or red hair, darker brown hair which they said wouldn't be there.

Everything went great

Holly was wonderful, informative, professional, and was very good about making sure I was comfortable!

2nd time my face was burned. They do not leave sufficient notes to determine areas that were previously treated. Very upset

Jen was so knowledgable and informative, which made me feel confident about my treatments. She is extremely friendly......I felt like I was talking to a friend.

My daughter and I have had an amazing experience with our services here. We are very pleased with the employees, and the treatments that we have received. They have taken extra special care of my daughter and her needs during her treatments. I recommend them to everyone I know for laser hair removal services. Having our treatments done there has been one of the best decisions we have made.

I love it here, everyone is so nice to me all the time

Great experience. Very informative and professional staff.

It was great!

My experience is always very positive and comfortable. The facility is clean, the estheticians are professional and I am very please with my results after only 4 sessions.

Kristen was great!!!

My expectations of these kind of facilities were somewhere fancy and spa like, but the office was very ordinary and kind of dark. However, it was really clean. the employees were really friendly and professional. a little attention to the statics of the office would be great.

Both times that I’ve gotten lip fillers at Ideal Image have been a wonderful experience. From the front staff to the nurses, everyone was attentive, professional and friendly. I couldn’t be happier with my overall experience.

Great experience! 😊

Got an amazing deal to get laser on my entire legs. Almost done and the results are amazing! Clean office, super nice people working. Have never had any scheduling issues. Highly recommend! 🙂

Beautiful experience

My name is Melissa and I have been going to this location for several years. Kristen is just amazing, I trust her completely and always feel "safe" asking her advice. I never feel like I am being upsold, or talked into anything. When I ask her what she thinks, I truly believe she will be honest. She is my "go to" for lips and fillers and botox always. The office staff is always friendly and helpful. I always feel better when I leave then when I came. Thank you Ideal Image for always making me feel like I am my best me!

Biggest disappointment..story too long to write but corporate will be receiving a formal letter detailing the horrific experience I had to undergo. Highly suggest keep your money and never do a docusign or payment plan with this company....