My expectations of these kind of facilities were somewhere fancy and spa like, but the office was very ordinary and kind of dark. However, it was really clean. the employees were really friendly and professional. a little attention to the statics of the office would be great.

I’m very happy with the work Nicole has done for me. I couldn’t be happier with the end results. You can easily tell that she’s been doing this a long time. I’m very comfortable and wouldn’t go to anyone but her. I would recommend Ideal Image 100%.

The nurse I saw today was awesome. She was quick, very responsive to my levels of comfort, and super professional and nice

Technician was very professional and gave me a great experience!!

Had a great experience. Highly recommend. Exceeded my expectations and I will be coming back.

Jess and Bre were great today. They walked me through the process and made me feel so comfortable. My filler looks awesome!

I love it there

I was referred by my friend who had a great experience. I have nothing but nice things to say. The employees, Ashley and Jess, are knowledgeable and very friendly. Ive had amazing results with my treatments and keep adding on more!!

If Ideal Image corporate is concerned about an employee contracting COVID from a paying customer, I encourage Ideal Image to require employees to 1) have the vaccine 2) provide staff a N95 and face shield. These are both logical and reasonable interventions instead of forcing paying customers to wear masks, which is poor customer service. There is NOT a mask mandate in St. Louis County. I have found that from DAY 1 (I had my 5th treatment today) the front desk is not welcoming or friendly. The nurses doing treatments have all all been great (that is the only positive). Treatments are expensive. They lack a welcoming “customer focused” environment. They are a “sales oriented” environment. This visit was the absolute worst. As a vaccinated individual, I have an issue with being forced to wear a mask as there is again, NOT a mask mandate in St. Louis County. I was told that it is “corporate policy” as Ideal Image is a “Healthcare Provider” and according to the medical director if I don’t wear a mask I have to leave.” Image is not a “Healthcare Provider” and hence shouldn’t force a mask. Regardless of our difference in opinion, I complied and put my mask on. I was treated poorly and with attitude for simply questioning Ideal Images policies and pointing out that they are not a “healthcare provider.” They are a for profit med spa. I pre-paid for my services (otherwise today would be my last visit). There was no mask mandate when I agreed to services and there is NO mask mandate now. I will not be seeking any further treatments.

Ideal Image is extremely professional and you will see the results you desire.

I am extremely impressed with the Ideal Image in Creve Coeur. The staff is always professional and friendly. Kaitlyn is knowledgeable and thorough. She always does an excellent job!

Goof

First time getting Botox & lip filler and I was so impressed with my results! All of the ladies who work at this location are very friendly and professional. Highly recommend!!! Nicki & Kristen are absolutely amazing!!

Great

Very pleasant and informative. Felt like I was being listened to and guided and not pressured into something or belittled over my weight.

Kristin was amazing! Completely trusted her judgement. Cant wait until my lips heal 🙂

Kristen made me feel so comfortable! She walked me through the process and was so professional.

This is my third visit and I’ve been so lucky to have the best, most calm nurses helping me reach my hair-free goal! I get super anxious and they’re always comforting me and cheering me on with each session! I’m so happy I chose this location!

My nurse Kristen and front desk Sydney were fantastic!

Jess is so amazing. Because it's my first time doing laser treatment, she was patient to go through all the procedures and guide me step by step for what I should do before, during, and after the laser. Even with my very sensitive upper lip, she is so skillful and experienced that I didn't feel much pain during the treatment. I'm so glad that I was assigned to Jess. Also, she is passionate and a lovely person to interact with. I've booked the next one with her and want her for the rest of my sessions.

Just like every time I go and nervous and scared but it's always the respect I get from the person that help me feel confidence.

Amazing!!

Staff is always very professional and courteous. They go above and beyond to help me with my sensitive skin & I’ve had excellent hair removal results.

I've been coming here for over 6 months and the ladies I have worked with have been great. Always helpful and always there to answer questions.

It was clean fast thorough precise professional and caring

Laser hair removal treatment is amazing!! The staff is always so friendly and great!

Let me tell you about Ideal Image! Thay have been the most friendly staff I could have ever hoped for. Such a great vibe everytime I walk through the door. Cleanliness amazing even during the pandemic. I have had mulitiple nurses through my hairfree journey, and each and everyone of them are easy and fun to talk to during the session. I feel like I have known the staff my whole life! I recommend the Creve Coeur location to everyone!!! #Loveidealimage

Nicole was absolutely INCREDIBLE. I went in for lip fillers today, feeling a little anxious. But, she immediately made me feel welcome and comfortable. She was extremely knowledgeable, very friendly, and seemed genuinely interested in ensuring I got my ideal (😉) outcome. The front desk staff were also helpful and kind. I cannot say enough great things about this practice!

The staff and Jess were very welcoming. They were very accommodating and exhibited excellent customer service!

Employees were very pleasant & made my procedure go smoothly & quickly.

Wonderful! My nurse is knowledgeable, takes her time and knows her job and knows techniques to keep you comfy for the longer treatments.

Very good, nurse was amazing, quick and easy. Will definitely be back.

It was very informative

Always wonderful.... can’t say enough good things about the woman that does my cool sculpting. I got nauseous & she was so caring. She even called me personally to check up.

Highly recommend. Jessica is particularly awesome!

I have been going to Ideal Image in Creve Coeur for years for laser hair removal. I had to drive 1 hour and 30 minutes for each appointment and never regret it. No matter which area or areas that are being treated. The staff are ALWAYS wonderful!

The nursing staff was very friendly and informative. This was my first ever treatment like coolsculpting and they really took my worries away and made me feel better about the decision I to get the treatment.

I am paying customer of Ideal Image for over 5 years! I had scheduled my annual touch up appointment two months in advance only to receive a phone call from their call center cancelling my appointment just because they are over booked and too busy! My touch up service is NOT FREE so I am a paying customer just like any new customer. This is very unprofessional on behalf of Ideal Image the front desk girl had no answers or explanation and was unable to assist me to help resolve my issue. I do not recommend this place to ANYONE

Very good, my nurse was very pleasant and professional.

Although the procedure was quite uncomfortable, I appreciated Chloe’s efforts of distraction and keeping the conversation going. She’s very good and very knowledgeable of all the things Ideal Image has to offer!

Be prepared to pay thousands in advance only to be put on a months long waitlist for coolsculpting. And the treatments expire after 9 months. They keep taking new customers but they can only treat one or two per day. If you feel like giving Ideal Image a free loan go ahead and sign up. Or find a different provider, perhaps one with transparency, integrity and the ability to provide the services they sell.

I went in for BBL. The nurse was very informative and kind. She taylored the treatment for me. I was very pleased. Can't wait to see my results!

I had a fantastic experience with Nicole!

I'm 6-7 treatments in, and I do love that I'm seeing less and less hair growth. However, every time I go in, I have a different nurse, and they all have different views on what exactly constitutes the treatment area. So the surface area treated is different each time, and so it's really hard to determine what kind of results I'm getting. It's also frustrating when I've been treated in an area multiple times before, and I indicate it to the next nurse, only to be told that they won't treat that area because it's not part of the package I paid for. It seems very arbitrary.

****EDIT TO ADD: company committed to following up with me within 48 business hours.... 4 days later, I have not been contacted**** Prices have doubled since November. In November I paid $7.50/ unit Botox. Went in today, and it’s either a $250 membership plus $8.90/ unit or $15/ unit. In addition to doubling prices, they discriminate against single mothers by not allowing children (even masked per their guidelines and no longer the state’s) by not serving them or asking them to leave their children outside. Really, really disappointing. I’ll simply get my Botox when I’m in Texas going forward- where nobody is playing this insane charade anymore and where price gouging isn’t a thing.

Chloe was friendly, professionally & knowledgeable. Easy conversation . Highly recommend

Wonderful experience from my first consultation up to each appointment. Very informative and professional services across the board. Highly recommend!

I had an informative meeting this afternoon with my consultant. We discussed different procedures that I have always wanted to know about; as well as different pricing options available.

My sixth treatment. The nurse had trouble finding the right setting for my skin tone. I received burns from the laser. When I complained, I don’t believe they took it seriously. They mentioned this happens. Didn’t make me feel all that great about the experience.

The nurse was very genuine and made it a comfortable experience. Explained what was going to happen and made sure I had all my questions answered before the end of the appointment!

I am so happy with the care that I received. . The nurse Chloe was wonderful. They take the time to explain everything and checked in with me to monitor my comfort level during the treatment. I highly recommend this place for your beauty needs.

Alex was great. Very thorough, very friendly, very understanding. She listened and made recommendations for me, not a generic model.

Jessica made me feel very comfortable and welcomed during my first visit. She answered all of my questions and then some! She has such a positive personality and is very knowledgeable! I couldn’t have asked for a better experience! She’s the BEST!

I had a consultation via zoom and was not impressed. I thought you would at least look at the area to be treated, but it was just a sales presentation. The area to be treated is 2 inches and you want to charge me $1400. Umm, no.

I couldn’t have had a better experience!! I went to get my lips filled for the second time and Kristin was the bomb dot com! My lips turned out PERFECT! I love ideal image and all the women that work for them are so fun and sweet. 10/10 recommend!

Angela was wonderful! She was very informative and incredibly polite. I’ve worked customer service for 10+ years and she exceeds what I would expect

I had an excellent experience at Ideal Image. I thought the nurses were great communicators and made the process smooth and efficient. I would come here again.

Professional, patient, and allowed me to determine a pace that was comfortable for me.

Amazing experience! Holly and Ashley were wonderful! Excellent customer service and awesome treatment, I will absolutely recommend Ideal Image to my family and friends.

Horrible customer service. Even with email documentation proving they made a mistake they refuse to refund money. That is exactly why I am glad I have email correspondence with these crooks as their own representative admitted she made a mistake . Absolutely horrible

It was awesome the lady was nice and explained everything so well to me. This is one of the reasons I went ahead and took the first steps. She was very professional.

The staff here is wonderful!

Very friendly

Everyone has been so nice and personal!! So far I have had appointments with Nikki and Katelyn. Katelyn is so pleasant and remembers details about me that makes me feel like she cares!! Nikki and I share some of the same interests and talking with her is so easy!!

Good service, good facility, great results, trans-friendly! Worth it if you need it and can swing the cost, definitely take advantage of the discounts they do!

Well I spoke with my sales rep & her information did not match with the information when I got to my appointment. I was so eager to do the cool sculpting; now my heart is broke. Because I did not receive the service I was wanting

They are always so kind and polite! They walk you through every step they are doing. Never try to rush you through the appointment. They try to make sure and take the time to evaluate my skin areas being treated each time. Definitely glad I chose to come here!

Christian is the bomb!!! I was a little scared to get laser hair removal but she made me so comfortable and put me at ease as I received my treatment. Thank you so much💜💜💜

My experience here was great! Everyone is so kind and professional to help you get the best out of your experience. My nurse, Jess, was especially great during treatment and was very helpful. Definitely recommend!

Jess is a registered nurse and technician at this location. Very professional, personable and empathetic. Exactly what you want when experiencing services at a med spa. Thanks Jess!

Nicole was absolutely phenomenal!!! She was extremely knowledgeable and made me feel right at home! I will come back to her every time now! If you come here, ASK FOR NICOLE!!!

I scheduled a visit and on the day I arrived was told that they couldn't see me as they didn't have my records on file. I drove 45 minutes for this first appointment with a roundtrip travel of 90 minutes. I scheduled a second appointment and on the day I arrived was told that they couldn't see me as I had just returned from a trip. It would have been helpful if I was asked these questions prior to me showing up after driving 45 minutes again for this appointment. This makes a roundtrip travel of 90 minutes total. I have since then asked to be transferred to another location which is further away for me to travel but am willing to do so as the staff at the Creve Coeur office DO NOT have their daily checklists or to do lists taken care of. Simple calls for verification prior to appointments coming should be a priority for clients prior to them showing up. This is the second time now that I have not been seen (at Creve Coeur) for any of my appointments that I have scheduled and have had to rearrange my work schedule to accommodate the date and time they gave me for their availability. I am very disappointed and if I wasn't grandfathered in I wouldn't even give your company another dime!

I had a great experience at this location!

I arrived at the Ideal Image and they did the COVID screening, and asked if I traveled in the last 2 weeks. I traveled 9 days prior getting back from FL and they said I couldnt have my appt because I traveled with in 2 weeks and because I was at a hotspot like FL. Although, that part of FL isnt a hotspot, I actually was tested in FL and it came out negative and had been vaccinated. I drove 40 miles to get to Ideal Image and it became a wasted trip onto StL. (80 miles round trip). I wish I would have known or I would have canceled ahead of time. other than that, I had laser hair removal 6 yrs ago and was coming back for a touch up.

Loved my experience, my nurse was very friendly and made me feel comfortable

Nikki provided excellent care and customer service. I felt completely comfortable

My laser hair removal session was awesome. I received constant feedback as the tech was working on the areas and i like that she listened to what I was talking to her about and was able to come up with a plan for what other problems I was having. The staff is just grreat!

Susie is awesome!!!! I can tell she loves her job!!!

Very kind and though for treatment and very helpful in seeing what can be done for future products.

I am really enjoying the treatment I am having with Ideal Image Creve Couer. The place is clean and organized. They always make sure to follow all the safety measurements related to C*vid. The staff goes above and beyond to work around my schedule and to understand my needs. Today Ashley did my treatment. She is extremely knowledgeble, caring and didatic. She took the time to make sure I was feeling comfortable and understanding the whole procedure. Now I am considering doing other procedures with her that I was planning to do just in the future. 🙂

I enjoy the professionalism and how comfortable they make you feel!

I love using this location. Everyone there is professional and easy to talk to and takes great care of people!

Life changing experience!!!!!

initially I asked if I could continue my treatments with the same nurse because I had a great experience the first time. I was advised that I could. I came to my second appt and I had another nurse attempting to service me. I asked for the nurse that I had the last time and was able to get her to service me and that experience was great. I also confirmed if I could continue to have her laser me. I was advised yes as long as I was schedule on the days she worked. I come in for my 3rd treatment and there is a different nurse even though I was told I could continue to go to my nurse. I went ahead and allowed for her to service me and although she was kind I was not confident in her she didn't seem as verse as the other nurse. she seemed to have been new. first off my treatment was significantly painful than it had been. to add to my consternation she stated she had to swap the laser out for safety reasons but wasn't clear on what were the safety reasons. currently my face is sore with dark spots. I believe this to be because she didn't check for longer hairs on my face like the other nurse did.

Super awesome, loved my injector. She let me know i could add on a couple extra units while there and I’m super pleased. I feel awful because I can’t remember her name- but she’s wonderful. Also, the fact that someone called me to get me in sooner because there was a cancellation was super awesome. Thank you!

I had a blast! I'm so glad I decided to do hair removal. I felt comfortable and the pain was so minimal I barely felt it. It felt like being hit with a water balloon lol

Jessica was absolutely amazing and so informative about everything. Her thoroughness and friendliness was such a treat! Can’t wait to see her again!

I recently had the pleasure of meeting with Caitlin at Ideal Image in Creve Coeur. Upon arrival, and after going through the COVID screening, Caitlin took me back to begin my procedure. She explained exactly what would be taking place and allowed me plenty of time to ask questions before she began. Caitlin is caring, experienced, and professional. I highly recommend Caitlin to my friends and anyone looking for an awesome medspa nurse.

Ladies listen!! On top of the business and staff professionalism, and knowledge of the services they provide this overall experience was awesome. I’m receiving laser hair removal treatments only had my first treatment with Chole (she amazing and very understanding) it’s been 3 1/2 weeks since and when I say I see progress!!!! I just can’t believe it because I’ve had electrolysis done before twice and it wasn’t effective for me so I was skeptical but with the amount of hair that I’m trying to rid and all the ugly marks it left on my beautiful skin I knew I had to react fast. Glad I did with Idea image because whatever they’re doing is working!!!! I’m a brown skinned girl! With dark hair and the machine couldn’t love me more!!! Thanks Chole

This ideal image branch has some of the nicest and most accommodating nurses ever. Best experience. Definitely come here if you’re thinking about laser hair removal!

I just love the lady at the olive locations. Nicole is the BEST BEST BEST.

I have fantastic results from my treatment!

I started my retreatment 2 years ago and I love my results. I always go to Nicole. I love how she make sure she tackle every area and can still make you feel comfortable while doing so. I would totally recommend ideal image if you want to get your laser hair removal done.

Love this place! Everyone is so nice and comforting! I’ve never used beauty services like this before so I was nervous to start. But everyone here is great! Definitely a place I recommend!!

Nikki was a great clinician! Very personable and knowledgeable.

Awesome place, great staff! The people that work here are always so willing to accommodate schedule needs and treatment needs. I'd recommend them to anyone considering laser hair removal!

Accidently showed up early (11 instead of 11:50) and was prepared to just hang in my car for a bit, but they had a no-show and invited me in early. Have always had lovely, friendly technicians, helpful staff, always answer any questions and/or offer other tips before and after treatment.

My experience was simple amazing from start to finish.

The customer service was amazing as always. They helped me reschedule appointment for the same day! Jess was personable and very easy to talk to during the entire process!

Everyone is kind and I feel I get excellent care.