My nurse, Heather, was very nice and professional. She gets an A+. However I was specifically told that both sides of my outer thighs would be done at the same time for an approximate total of 75 minutes. I was told by the nurse when I got there (undressed and on the table) their facility only had 1 pad to use so it would be 2.5 hours total. 3/4 of the way through the second side the machine had some sort of cooling error and the whole machine shut down. Heather got it running again but said we had to start from the beginning!!!!! I was there a total of 3.5 hours! Not thrilled at all about that!

While Linda is fantastic, the other aspects of it make me give it a low rating. I've had an issue with my appointment being cancelled the day of due to an error on their end. I find it extremely difficult to get an appointment. All of this on top of the fact that I feel that I spent an awful lot of money for something that hasn't produced any visible results.

Very nice young helpful information

Linda is awesome! Informative and it’s obvious she loves what she does. Highly recommend her.

Anne was so patient with me. She did a great job answering all of my questions. Great consultation and have already booked my first appnt!

The staff are friendly and professional. They all seem to be knowledgeable about all services - the place is clean. The only negative thing is they require you to wear mask still - really not a big deal but maybe for others

Very professional

Wanna thank Linda for making me feel comfortable during my cool sculpting the last 2 days! She worked a schedule out for me to get the process going so I would see results by my wedding in September. She went above and beyond for me! Would highly recommend this location.

Great staff and everyone was very friendly!

Linda was so helpful and clear with each and every step. Definitely coming back to this place.

My experience at Ideal Image Sunset Hills is always fantastic. The staff is considerate and kind, they take pride in their work and are professional while also friendly and approachable. They are quick to answer any questions I may have and put my mind at ease. I would highly recommend them to friends and family and will likely be a return customer in the future.

Linda is wonderful! Thank you! Kim is the bomb! Thank you so much! I'm loving not plucking daily!

Friendly helpful staff. Made things easy to understand. I felt very comfortable during procedures. They are very motivating, genuine and knowledgeable from the moment I had questions over the phone to holding the door open while I left and giving me thorough post procedure instructions. I'm thrilled to have found this place and to decided to go for it and do something for myself for once. Time to feel more confident. Thank you staff at Sunset Hills.

Such a wonderful experience. All of the employees were so friendly and kind. Linda is the absolute best ever she was kind, gentle, and super accommodating! I would highly recommend this location for all of your services!!

The nurses were fantastic before, during and after my hair removal treatment! Ideal Image Sunset Hills is helping all of my hairless summer dreams come true.

I love coming coming here the staff is super nice especially Linda. She kept me laughing which made the time go by rapidly. It was such a pleasure working with Linda.

I am very disappointed with today treatment. I did full face and one side of my cheek is scared like a lines all across my face it’s very disappointed. I am giving one start because I can’t post without giving a star

fantastic experience quick easy & painless! I had Madeline & she was great! made me very comfortable throughout the procedure

Great job!! Lauren and Linda were so so amazing and helpful!! 🙂

I highly suggest not purchasing any packages without clear information on availability of your services. I was 100% lied to about when I could schedule until after I paid and signed and then was told it wouldn’t be for months, even then they only scheduled half of the services they were supposed to, and not even at the correct location and on a day I told them I was not available. At this point it’s been two months and there still isn’t availability until July. On top of that, they are multi thousands higher for the same procedures as other places in the area. I was okay with that because of the reputation Ideal Image has but I am NOT okay with the price coupled with poor customer service and terrible availability of services. I’ve had a claim in for almost two weeks with customer service. I was told 5 business days for resolution but it’s been 10. I have followed up by phone and email and gotten repeated false promises that someone would be following up with my case.

Jamie and Jenny, What an awesome team! I drive 3 hours to receive services here and I will keep coming back. They are incredibly knowledgeable and informative. Thank you for your work!!

My first appoint they were running 30 minutes behind my next appt is in June. We shall see.

Madeline was amazing so nice and very professional. I had a great experience ! ☺️👍

Madeline, she was amazing for my first time. She was great overall and it was over before I realized. She eased my nerves through the whole process.

Everyone is always so friendly and welcoming!

Such a great experience! On time and efficient. Felt very comfortable as well! Highly recommend. Jenny did my session and Connor assisted with front desk questions!

Great

My visit to the Sunset Hills location was quick and easy! Connor at the front desk was very friendly and Linda was so knowledgeable and kind during my treatment!

I love Linda!

Madelyn and Jenny were amazing at my most recent appointment! I know I am in good hands with these ladies!!

Excellent

Today was my first visit and Ideal Image made the whole thing a breeze. I received clear instructions from my nurse, Linda, about what to expect before, during, and after the procedure. I’m excited to see the results!

Linda was great. Loved the service

I went to ideal image for lip fillers. Linda was my esthetician and was wonderful. She gave me helpful guidance and was very careful with my lips. They look amazing! So happy and satisfied.

Not good

Linda is so nice and great!

Linda was very nice & talked to me threw the process. Great experience.

Linda was MAGNIFICANT!!!! She was patient, kind, explanatory, supportive and just all-around wonderful, especially to a 1st timer. I came in a bit apprehensive but she quickly quelled my anxiety and did EVERYTHING she could to put me at ease. Thanks for having Linda be a face for Ideal Image.

It was a great experience!! Linda was awesome and made the whole process so easy!!!!

The staff was very welcoming, the nurse that did my treatment showed a concern for my comfort level. She was also receptive to the things I expressed.

I've always had good experiences here with botox and laser hair removal but Linda is the best person I have seen for both treatments. She does a great job of listening to your concerns and giving ideas for where to place botox without being pushy.

Linda helped me so very much with my experience at Ideal Image. She told me what to expect and helped me plan my next 4 appointments. It was easy.

Always professional and friendly. Jamie, Madeline and Jenny are all wonderful. The girls are great at making you feel welcome and comfortable during the whole process.

Madelyn was amazing. She walked me through everything and was extremely kind to me during the entire process.

I saw nurse Madeleine for my first appointment today for laser hair removal. She was friendly, provided detailed information and provided professional and efficient service!

I’ve been going to this location as well as the Creve Couer location for about a year now for my laser treatments. While both locations have been phenomenal, my treatment today by Linda deserves a special shout-out. She was by far the most thorough technician I’ve worked with. I always noticed the hard to get to areas had more hair coming back, but I really feel Linda went above and beyond to make sure those places were taken care of. Plus! She was super nice and professional. She was so good that I asked to be scheduled with her specifically for my next treatment.

I am almost done with treatment and SO happy with my results! Madeline is just the best! If I get more areas treated, I would love for her to do it. She is a perfectionist and so accommodating! Jenny has treated me too and she’s amazing as well!!

Madelyn is the best and she makes you feel super comfortable!

Linda is absolutely wonderful. I look forward to my next visit. She’s knowledgeable and caring. She is the best thing that happened for my visit!

Today was my first treatment and Madeline was amazing and made me feel so comfortable and relax. She explained how the appointment would go and how it would feel. Definitely requesting her again! Thanks Ideal Image & Madeline!!

Madeleine is awesome!!!

Linda was so kind and helpful! Thank you!

Linda was great! Made me feel very comfortable!

Linda has been amazing through my entire cool sculpting experience. Very professional and helped me to feel comfortable. Definitely recommend!

LOVE Ideal Image! I could tell a HUGE difference after just 1 session!!! Natalie has been my nurse for my past 2 sessions and she makes me feel extremely comfortable and relaxed!!!! All staff members are extremely knowledgeable and professional.

Linda was wonderful and super nice and took her time taking care of me. I appreciate her very much!

Linda was wonderful!

Linda did a wonderful job! Very professional.

I am not going to lie laser hair removal hurts but the technician is very quick and makes it as easy as possible!

Lynda, Jenny, and Kim are all great! I have had all of them for different services. It is a great experience with them.

Lynda was great she did several different treatments for me. She was quick and personable. I hope to have her again.

Jenny and Connor were amazing this Saturday. So helpful. They went above and beyond to coming up some solutions to my next appointment. The south county site have made my appointments smooth throughout the challenges of COVID.

The ladies were great and very attentive to what I was looking for.

Based on the customer service I have been provided thus far, I would give Ideal Image a perfect 10. Yesterday Madeline did a sensational job as she talked me through the very lengthy, and uncomfortable, procedure. Today, was much shorter, but I had a good experience as well. Unfortunately, I don't know the result yet, so I chose to give an overall 8 -- once I know my result (in a few weeks), that could become a 10 also!!! Based on a "star" rating, I am going with 4 stars until I see my end result. It may just change to a five.....that's my hope! Thank you!

Jamie and maddeline were awesome!

Quick, efficient & friendly! Linda was sweet and explained everything thoroughly.

I am in the middle of my treatments but I can say hands down the customer service here is amazing. Front desk is always friendly and the nurses here doing the treats are so sweet. Lynda R is simple amazing. So sweet and SOOO thorough. Not even kidding she does an amazing job!!! By request she will be finishing my session!!

Great

Loving my results! Jenny and Madeline were great so professional and great to work with. Definitely recommend

Had my session here with Kim. She made the process easy and comfortable! Would recommend!

My results were awesome. Kim was quick and personable and made my last session so easy! I’m very happy!

I had Linda and she was amazing!I was a bit nervous & a bit scared she made me completely feel comfortable!! I hope I get her again!!!!

Very polite and professional. My representative was informative and patient.

Before going to ideal image I would look in the mirror every morning and was always so sad. I would have to shave my face every day sometimes twice a day. On the days that I didn’t have time to shave a second time I would get 5 o’clock shadow and if I had to go out in public I was mortified. I got those confused looks from people wondering if I was a man or a woman. Since going to ideal image I look in the mirror and I love what I see. I do not get those confused looks anymore either. I have been getting laser hair removal treatments and the hair is now 90% gone. I have a few more sessions left and I couldn’t be more grateful to ideal image and their staff. The staff is always professional and personable. They make me feel at ease the moment I walk through the door. Today it was Jenny who gave me my treatment and she was very thorough. After the treatment I asked to see my before picture and we did a little mini celebration about how far I’ve come. She was very sweet and genuinely happy for me.

Linda is the best, she was so gentle and caring, asking about my life kept me distracted and pain free. thank you Linda so much!

Jenny made an uncomfortable moment better. Thanks

Linda was very informative! She guided me through this process very well. Made sure I was comfortable and aware of what was going on and how the process works.

I finished my treatments at Ideal Image and everyone was professional and efficient. Treatment has been effective!

Linda has been doing my treatments as I have been adding new areas to treat, over the past year and she is one of the best providers I’ve had. Thank you for always making this an enjoyable experience!

Lynda is amazing! Had a wonderful experience yesterday, she made it more comfortable and explained everything! I always enjoy my conversations with her! Thank you!

Linda was great. Very nice and gental and quick. Go check her out.

Linda was GREAT!!

Linda is awesome!!!

Linda always does an amazing job with my Botox/Fillers! She is the best!

Linda was absolutely wonderful!

I had a wonderful experience today yet again at Ideal Image in Sunset Hills! Super personable and always makes me feel so comfortable. Can’t wait to come back in June 🖤

Mostly friendly! Had one issue with my appt being canceled in their system and they were very happy to fit me in!

I just had my first treatment with Linda!! She is the best! She walked me through all the process and what to expect before we started. During the session she made sure I was comfortable and she took her time with the treatment. She was very professional and very competent in what she does! My first laser hair removal experience was great because of her. I’m absolutely planning on scheduling all my next sessions with Linda.

Jenny, Madeline, and Chole were amazing and always made me feel comfortable while getting laser hair removal. I’m so happy with the results!

Jamie and Jenni are just great. They make it so easy and painless. Highly recommend very happy with results so far.

Jenny did an awesome job! See was thorough and very sweet. The office staff were all very nice. Highly recommend.

The staff here are so friendly and they get things done very efficiently! Madeline did my laser hair removal today and she was so nice and did a great job! I felt comfortable the entire time and I'm glad I chose to get my laser hair removal done here!

Jodi was extremely helpful and very thorough. I only wish that I could get in sooner.

All of my nurses were wonderful, Kim was very engaging!

Jenny was great, very thorough and patient. Made adjustments as needed because of my skin tone vs my hair composition. Very professional and nice! Thank you Jenny

Linda made the best experience I could have there

1st session: Went to get laser hair removal on my underarms, bikini, and lower legs. I had Nurse Jamie and she was fantastic. She was very personable and comforting!

Jenny was amazing even if she was causing me discomfort. I guess that's the price you pay for beauty lol

I drove 2 hours for my appointment and then was told there wasn’t enough time to complete my service.

As always Kim is the best! So kind and caring. Thank you, Kim