Love Kim, she did a fantastic job on my laser treatment!

The technicians have all been wonderful. However, I really wish the consultation would’ve been more thorough and that they would’ve taken a closer look and explained that not all of my hair would be gone and I would still have to shave. I feel like I spent a lot of money to still have to shave because I have some lighter hairs. If I would’ve had that knowledge I wouldn’t have wasted my money.

I have come for 5 laser hair removal treatments so far and have loved the results. Although it is painful for me, Kim is amazing. She helps me through the pain and tries to make me as comfortable as possible. Highly recommend this location & request Kim if you can!

Madeline is super nice and super fun to talk to while your procedure is going on. I love seeing her whenever I come in.

I always come to Kim and she does a wonderful job every single time. Love Kim.

Everyone I talked was so nice

Great experience! Jamie is the best!!

Still haven’t gotten a refund from you all and or s answered respond call to a real human being

BeBe who called me initially was wonderful and we discussed many important issues. Katey and I had a Zoom mtg and she gave me great information but I really want IPL. I plan on having several consultations and I may come back to Ideal Image. You guys are a class act and I would really like to come to you.

Madeline made my first experience better than I had expected! Very personable, honest and professional all at the same time!

Highly recommend this location! The office is clean and welcoming. The staff is very pleasant and knowledgeable about the procedure I had done. Madeleine was extremely professional and thoroughly explained the whole process, which helped calmed my nerves for my first visit. I’m happy with my decision to choose Ideal Image!

Madelyn is the best!!!!!!! She’s so detailed, personable, and awesome. She truly made my experience better! I only go to her for my treatments!

The technician I had for this visit was excellent- much better than the other one I’ve had.

My visit for laser hair removal on 12/28 was horrible. It hurt way more than any other treatment I had received. I was left with several bruises on my face cheeks and chin area. At first they were raised hard welts. I called later in the day on the 28th and sent pictures. I was advised to keep the areas clean and dry; applying neosporin for healing; told it looked like a superficial burn. The hard welts were more painful when touched the next day so I stopped by the office; the nurse that looked at my face said that she had never seen anything like it in the 14 years she has been in her job there. She told me that they would follow up with me to make sure I was healing well. I have not received any calls for follow up to date and am so glad it was my final treatment and that I do not have another treatment scheduled.

Linda was amazing! Kept me calm and cool during my session. 10/10 would recommend

I've been SO happy with my results so far and I'm only on my third treatment! Lynda has been phenomenal, I've literally been telling everyone about this and my experience. 10/10 would recommend 🙂

CANNOT say enough great things about my experience here-specifically with Kim. I so looked forward to chatting at our visits and she always made sure to do a thorough job, make me feel comfortable/cool enough (those lasers get warm lol), and I never felt rushed through my appointments. Just finished my treatment and super happy with my results. Best investment in myself I could've ever made-just wish I had done it sooner!

Molly was awesome!!

I had an Ultherapy Skin Tightening treatment performed on the Peri-oral area of my face today with Madeline. She had such a professional and caring attitude as she walked me through each step of the procedure. I will definitely return to have more treatments performed at this facility with Madeline. Thank you so much!

Thank you for an amazing service and making me feel very comfortable during my appointments Madeline!

Julianne was amazing! I was worried about the pain for laser treatments of certain areas but she explained the process in detail easing my nerves! Due to this we even added on another area that i was very hesitant on. Would/will highly recommend to anyone who will listen.

I had the best time the staff is really nice people good personalities a lot of fun you wouldn't expect but they are just great I've never had such fun coming to a spa very professional that really make you feel good and you want to come back really lift your spirits

More painful then I thought but I'm ok. I did call weeks before about shaving (for work) and was told ok after 48 hours; however, after my appt it was recommended not to shave. Just need to be more clear on messaging. I am shaving lighter than normal. Hoping the final result is well worth it.

My experience was great!! The staff is always so nice. I got to the office, right in to my appointment, and finished in a timely manner but never felt rushed. The staff is knowledgeable and understanding. The office is super clean. The location is so easy to find.I recommend this office to all my friends.

i would recommend for anyone to come here and schedule an appointment with Linda!! she made feel comfortable and kept talking to me during the process to keep my mind off of it. Also told me and prepared me before we started the treatment❤️❤️

Great experience and Madelyn was so nice and explained everything so well! Highly recommend!

Linda was incredible!!! I always come in a bit stressed despite knowing it’s not that bad but with Linda the whole experience was so comfortable and immediately made my stress melt away! Highly recommend and will be requesting her in the future!

Linda has been my tech for my appointments. She is wonderful, friendly, and does a fantastic job! Ask for her when making your appointment.

I had such a great experience during my first visit. Every staff member was really nice, supportive and actively working to answer any/all questions. The RN who did my first session went above and beyond to keep me informed and relaxed.

Kara and Linda are AMAZING nurses!!!! ❤

During the initial discussion ("consultation" via video), I expressed that my concerns were in a specific anatomical area (antero/lateral chect/pectoral area with evident asymmetry pursuant to prior surgery which had involved the areola having a cosmetic vector defect. The representative did not know what "areola" meant and posed the question "what's that?" The second cause for concern was the background ambient environmental noise. specifically in this case of children making usual children sounds, (i.e. shouting, loud vocalization, laughter, screaming, etc). This is a cause for concern as I was transmitting an image of my anatomy/bodypart to a recipient who I had not way of knowing if my anonymoty. privacy (HIPPA) was ensured. It is one thing to work from home in a clerical aspect such as insurance, marketing, etc in a domain where privacy is not the pivotal criteria. I experienced this as an unreliable and unprofessional interaction based on the lack of clinical acumen and professional representation.

Linda was great!

Four laser hair removal treatments in and I am very impressed with results. Staff has been great walking me thought the process - especially nurse Linda, who is incredibly knowledgeable and happy to share tips to help improve the experience and results!

Linda is great. She is one of the best ones. Very friendly, easy to talk to , feel very comfortable with her.

Linda was the best!! Extremely nice and professional and provided great service!

On my 5th treatment, all the girls have been wonderful! But… Lynda was exceptional. She made my experience as pleasant and pain free as possible! So much that I will be requesting her for the remainder of my treatments and any that I get in the foreseeable future. She’s a breath of fresh air. Never felt so comfortable here.

Nurse Kim is so amazing and knowledgeable. Such a great experience and Connor at the front desk is very helpful and sweet. Come to Sunset Hills it’s the best location. 💞

Linda is AMAZING! Very professional, knowledgeable, and personable.

The staff is friendly,I love it

Madeline was so awesome and professional! (I hope I’m spelling her name right.) This was my first ever visit with Ideal Image and I wasn’t quite sure what to expect. She made the whole process feel like a breeze. Laser hair removal in the bikini area isn’t as painful as it may sound or as scary as I was expecting. I have several tattoos that hurt worse if you’d like a reference. It was nice to have a friendly nurse doing the procedure and she made me feel at ease. I’m so excited about the results and I will definitely be back for laser treatments in other areas! 10/10 I would recommend to my friends and family or anyone who is thinking about it but is on the fence. Just go for it.

Ms Linda was very professional and had a warming soul. She made me very comfortable.

I WANT TO BE CLEAR, MY 5 STAR REVIEW IS FOR LINDA. Unlike the other technicians Linda is polite, straightforward and most importantly honest. The best advice I can offer is to be sure to request Linda. Unfortunately I have had to learn this the hard way. I've had several different technicians and both times I was extremely disappointed. I felt like I just flushed my money down the drain. I'm not sure what's going on with the quality control at this location but one thing I know for sure if you want what you're paying for Linda's the ONLY way to go. I've had nothing but amazing results with her. She does amazing work that has truly changed my life. I am forever grateful for her work ethic and kindness. It might be helpful for this location to have Linda go over proper protocol and procedures with the other technicians. At least this way there would be some quality control in place.

Professional. Knowledgeable. Friendly staff at Ideal Image Sunset Hills. Lasting results of laser hair removal is worth the temporary pain experienced during the sessions.

Perfect

I came in about 10 to 15 minutes late for my Juvederm appointment. I have not been able to change ideal image locations after asking, So I have to drive 35 minutes to get to the location my appointment was at. When I arrived, the front desk woman went in the back and asked the nurse if she could still get me in, the nurse rudely replied “well it will be a rush job!” The receptionist then came back and told me the nurse “could make it work” I declined and rescheduled. I don’t want a rush job done on my face. Although the nurse who did my filler the day after was wonderful, I won’t be getting my filler done there again.

Just finished my lower legs. I will be having more work done in the future. Money very well spent. I wish I had done this years ago. Thanks!

I had a really good experience here with good results 👍🏻

I've been coming here for the past 6 months for treatment and it has been a pleasure each time. The staff and nurses are friendly and knowledgeable, and appointments take place on time, every time. Cara and Kim in particular are wonderful at what they do and have made me feel comfortable and cared for during what can be uncomfortable procedures.

Kim was thorough and I didn't know what to expect and she explained everything. It was a good experience and I will ask for her again.

It was really good loved Kim she was so helpful

Linda was awesome! She made me feel comfortable with the whole procedure and understand it better.

It was my first time getting laser hair removal treatment and Linda was amazing! If you are even thinking about laser hair removal I definitely recommend to get it! I’m so glad I did!

Linda spent a good amount of time taking to me about treatment options and making welcomed recommendations. I really appreciated her professionalism and care!

Warning warning warning Do not waste your money Do not trust them Liars they just sucking your money every treatment cast me around $600 i did coolsculpting for my double chin they told me in the Is beginning I only need 2 treatment to get rid of fat on my double chain i did 4 times my double Chain still the same I did not see any changes lost about 2k and no difference they keep telling you oh u need one more u will love the difference, this is the worst experience in my live Not professional Worst customer service ever the ladies work there so mean Very bad attitude!!

Madeline was awesome!

My experience was ok. I was burnt by the laser 2 times my first session in my armpit leaving scars and my last session yesterday on my legs.

Great experience! Very knowledgeable, professional and great value. They listen to what you want and are very smart about those approach. Highly recommend!

Linda

Just finished up a laser treatment with Linda and she was phenomenal. Very kind and understanding and was able to answer any questions I had.

Excellent service all around. I was very comfortable and my tech was incredible. She knew I was in a little pain, and gave me quick breaks and was very efficient. Can I request to have her next time too? lol

So far so good! I’m about 5 months into my hair removal journey and I’m already seeing such a difference. The staff here are all professional and very sweet! If you’re thinking about coming, I would highly recommend.

I've never had an unfriendly or unprofessional tech here in the 18 months I've been coming. Today Linda was extremely courteous and left me feeling at ease with her cordial manner. Would recommend to anyone.

This is my first time doing any fillers, I was very nervous and didn't know what to expect. Linda was very kind and told me eveything she was doing and did an amazing job!! I am SO HAPPY with my results. I can't THANK her enough. !!

Linda was wonderful. Great experience. Would definitely recommend!!

Linda was very patient to me ❤️ It was my first day she’s amazing ❤️❤️❤️❤️

My nurse was amazing, patient, and extremely kind! I would highly recommend her to anyone! Thank you so much!

the staff are all so friendly and helpful!

Madeline ands Jenny, What an awesome team! I drive 3 hours to receive services here and I will keep coming back. They are incredibly knowledgeable and informative. Thank you for your work!!

It was terrible. You guys promoting “customer appreciation” is a joke. I came in for Botox and was told if I didn’t pay for a membership that Botox would cost over $15 a unit which is robbery. No where in west county does Botox cost that much per unit. So ideal image is essentially punishing people who don’t buy the membership which is beyond unfair! I will never be back for this service again and will be sure to spread the word.

Madeline is amazing! Very friendly and talks you through the whole process. Definitely my favorite lady I’ve had so far 😊

all of the nurses are great,Jenny, Linda, everybody was so nice. Coolsculpting and laser hair removal were way more effective than I thought they would be at first

Linda was AMAZING! She made me feel very comfortable throughout the whole process. Thank you so much! ❤

Linda was very informative and super!

Linda was great!

Great service, Lynda was the best, she answered all of my questions & helped me understand the different services.The procedure she performed was quick and painless.

Really good experience

Lynda was absolutely amazing! Very quick and painless! Best experience I've had so far, im looking to the results and will definitely going back to see her.

It was better than expected. Very friendly and professional staff. Can’t wait for my next visit.

If I could give a higher rating I would! Linda was a pleasure to work with. She was very kind and any nerves I had she melted away. Very sweet. I would like to recommend her to anyone. Thank you!

Linda at sunset hill does great job and I would love to get treated By her again.

Linda is wonderful!!! Love everyone

Everyone is friendly and helpful. Linda is wonderful, informative and a pleasant person throughout the process.

Very friendly and compassionate

The staff at the Sunset Hills location is fantastic. Everyone is very friendly and professional.

This is my second round of botox. i waited a few days to reply since my injection was still very new. now i am very please to say, it did the job, perfectly. making an appointment was very quick. I was able to go in the same week of making the appointment. The staff was extra friendly, helpful, and very professional. the whole experience was fabulous, once again. Thank you

I went to Linda for filler and she was calm took her time and listened to me when I had questions and she did amazing work for me before my wedding!

My first visit to Ideal Image was their first day open after the stay at home order. Their procedures were top notch. I felt very safe and clean. The nurse, Lynda, explained everything she was going to before getting started. Then again what she was doing as she was doing it. I live far from the area so she also gave great advice on what to eat in nearby. Kudos!

Staff is always so welcoming and nice during my treatments! Linda was incredibly helpful & patient during one of my treatments when I was extra sensitive. Cara & Jenny are rockstars knocked my lower leg treatment out in 30 mins! Sunset Hills is the BEST location!!

I was nervous about my first laser hair appointment. Lynda was very knowledgeable, took time to explain and reversed my fears. Yes it does sting a bit, but I am excited to see the progress over the next few weeks and have scheduled my next appointment!!! In addition some of the reviews also had me concerned and I want to share that I had a totally positive experience. If you are a new patient ask about sun exposure and shaving before scheduling your appointment as the sales representative did not share that information.

Linda was awesome explaining and very friendly

Such a professional environment. Appointments are always on time, fast, and informative. My results after my first time were incredible! Wish I would have gotten this done much sooner. This process is life changing.

Lynda was awesome at chatting me up during treatment which made the process that much better! She was professional and made sure to address my areas of concern. Thank you!

Linda was wonderful today! Made a not so comfortable appointment much more pleasant.

Linda was great and it was a fun experience which one cannot say often about getting shots.

Kim RN at ideal image in sunset hills is amazing! She has been very patient and professional through out my laser hair treatment. She fantastic! Ask for Kim, she’s extremely knowledgeable.

Linda. Thank you so much

Linda is amazing!! Professional, caring, tender with procedures, and great conversation. Also convenient location.

Had a wonderful experience here! Linda was amazing!

Today was my first day of going to ideal image and I was nervous because I’ve never done anything like this before. I had Linda for my nurse and she was great I couldn’t say enough good things about her! She made the whole experience perfect! She made me feel very comfortable like I was in the room with someone I knew very well. I’m looking forward to my second treatment in October and hopefully I get to have Linda for my nurse again!

Cara and Lynda were great!!