The overall experience with you guys have been very very poor. From the me getting started with the girl that did the consultation to the day of the procedure. Firstly, I wanted the procedure before a certain trip and she knew this. I contacted her 3 weeks prior and didn’t get a response from her. A week later she contacts me again and I write her again and tell her I’m ready to go. She finally sends me the revised paperwork, I sign it and then they call to schedule. When I schedule they said they can’t do anything about my date and basically my only options were to do it after my trip or the day before. I told her I just wanted a refund at this point and was told I couldn’t get one since I already paid using the payment plan despite not not even scheduling yet. Oh not to mention they told me they couldn’t pull up the date to schedule until I paid. Finally I just opted for the day before but then went to the procedure that day and decided against it. Fast forward to my second procedure date. I went and I admit this time, I tried the procedure and couldn’t handle the cold. The girl kept trying to get me to do it on a different body part and I told her I was not interested. I finally told her I’ll just do another procedure, like juvaderm fillers. (I had another trip that’s 10 days away and I bruise for at least a week so I wanted to do it soon as possible). I thought she could do it that day but instead she said they would call me and let me know what they could do. At this point she was very dismissive. I said well, isn’t it just a credit? And I wad told that they’ll just email me. I told her my situation and that I would prefer to do it sooner than later since I’m leaving in 10 days and she STILL said ok, well call you. I said in how long? She replied a week. I said can I call your manager? She said that I couldn’t because there’s only one manager that runs all 3 locations and she refused to give me the phone number or email. So here it is, a week before my trip and I have to make an appt w a different Med spa and that credit is pretty much useless. Thanks a lot. You guys have the worst service I’ve ever experienced. Update: after my post, I reached out to someone and told them I was told to reach out. The rep said someone will get back to me in 48 hours, it is now april 8th and I still have not heard anything back about my money nor anyone for that matter. The service is just beyond poor. And I went to Renaissance Spa and they did a real consultation (not video) and told me I wasn’t even a good candidate for cool sculpting under my chin bc I didn’t have enough fat, let alone the 3 sessions that Ideal Image charged me and now since I didn’t do it, have no idea where my money is!!!!

Great experience with laser hair removal. Everyone is very professional and the best at what they do. Highly recommended!

Kim treated me multiple times at Ideal Image. She is fantastic and makes you feel very comfortable! I have excellent results. Thank you!

I had an appointment set for today, I already paid almost $900 for the services I wanted and as I was leaving my home they called to say they had to cancel my appointment. I understand the person that was going to be doing my procedure had an emergency, that’s fine. But when I asked if they could find another ideal image for me to go to, Brittany said she could try but “everyone is pretty booked so she can’t make any promises.” So I took that as, I wasn’t able to go to another location today. I took off work to have this done today. Then I call other places and a lovely spa (not ideal image) was able to squeeze me in, again because I was told by Ideal Image they had to CANCEL my appointment for today. I then get a call from a woman who said they could get me in at the Creve Couer location (which again, they made it seem like no where else could take me) and proceeded to tell me they would not refund my $900. I would never go to this Ideal Image. I feel scammed and they were not professional in the slightest.

I had a wonderful experience. Everything was explained to me in detail. It was easy and quick!

All staff members I’ve worked with are incredibly professional, patient, and kind. I’m loving my results!

I went to 2 other "Salon and Spa" type places for laser hair removal, and neither worked. I finally stopped trying to get the cheapest deal when I realized it was just temporary hair reduction and not actual hair removal. I'm only on my 2nd visit, and I already see excellent results! I saw Kim, and she was so professional, knowledgeable, and I can tell she wants her clients to receive the best results possible. She gave me detailed advice on how to care for the areas I'm having treated and made me feel really comfortable throughout the entire appointment. I'm so glad I chose to go with Ideal Image, and I'm confident I will finally receive the results I've always wanted.

Ideal Image Sunset Hills location is amazing! The staff is wonderful. Always so friendly and willing to answer any and all of my questions. Lynda always makes me feel so comfortable during my treatments and I look forward to my appointments so we can catch up! Would absolutely recommend anyone and everyone to the Sunset Hills Ideal Image location!

Linda is awesome! Great first experience!

i would recommend for anyone to come here and schedule an appointment with Linda!! she made feel comfortable and kept talking to me during the process to keep my mind off of it. Also told me and prepared me before we started the treatment❤️❤️

Linda was amazing!!!!!!!!!

The staff was friendly but the procedure didn’t work , I had to drive there twice which takes about an hour and a half for for pictures that once I never got results for because they couldn’t upload them and the other time because the staff didn’t know I needed final pictures. I never heard back from them about the results .They got my money and that was it . I asked if I could cancel my lifetime guarantee because I would not use it . The website said I could cancel within 30 days. When I asked about canceling they said I needed final pictures first before proceeding with anything, well of course the pictures took longer than the 30 day window and now I am out of that money too . I would not recommend this to anyone.

I really enjoyed my treatment with Jessica! She was very thorough, considerate, and efficient!

Linda is AMAZING! She is very professional and I couldn't be happier with my results!!

Kim and Lynda are awesome! I've seen them for a few sessions so far for getting rid of leg hair and they are so great. Very professional and very fast! Brittney at the front desk always makes it so easy to get my appointment started. Highly recommend!!

I am in the process of having hair removal on two areas done now. I have been so impressed with the results of my procedures as well as the wonderful staff. They are always friendly and professional. I will be having more work done in the future. Money very well spent. I wish I had done this years ago. Thanks!

I had a virtual consultation with Addie where we discussed Cool Sculpting and Botox services. She made me feel at ease discussing my problem areas with her and she made the process of scheduling my services super easy. She literally did all the work for me! Thanks, Addie, for all of your help!!

It was awesome The staff was very personable and welcoming and so nice!

Horrible. I had to sit in my car for 20 minutes after my appointment. They did not discuss pricing over the phone and was way overpriced. So I left with no services after driving an hour each way. I also had to rearrange me day for it. Your services used to be decent. Now you have your nurses overbooked and you are trying to get your clients to pay for an overpriced club. Have you even priced around to other spas in STL? You are WAY overpriced!

Started Laser Hair Removal treatment a couple months ago. But today when I went to my third session, I was blessed to be treated by the infamous Nurse Linda. She is truly every great thing everyone has written about in their reviews. She was very very thorough in explaining the process, as well as in doing my procedure. She is now my go nurse for my visits from here on out!!!!

The staff is really great and professional

Linda is amazing 🙂 she is so patient and talks you through everything. She is also just a very sweet and kind person!

Linda is amazing! Super friendly but, more importantly, very good at injectables! Love the way I look after my visit with her.

Cara is amazing! So professional and goes out of her way to make sure I am comfortable every visit, especially dealing with intimate areas for Laser Hair Removal! The few times that Cara isnt available, Kim has always been willing to see me so that I can keep my appointment time and she is so kind. I moved to KC not long after starting my treatment and opted to make the drive every few weeks to come back to this office specifically. Worth the few extra hours in the car for such a wonderful staff!

Chloe is amazing! She has done my treatments a few times now and I just absolutely love her, she makes me feel so comfortable and calm during my treatments!

i’ve been coming here for laser for some years now, i request Cara every time. She’s so easy to communicate with & she’s really interested in the things we talk about, it’s like talking to a friend i’ve known forever. I’m always in pain getting lasered (obviously doesn’t feel amazing) and she gives me breaks as i need and always encourages me to keep going. i drive 30 minutes to this location and will continue to do so! all of the women who’ve helped during my treatments have been very kind as well, no complaints on the nurses.

Linda is so awesome!!! Love her and she takes great care of everything!!! Give her a raise!!!!!

Linda has been my nurse since starting my treatments and I always leave in such a good mood after my appointments! She’s so kind & fun to talk to and has made me feel very comfortable. Everyone at the front desk is always so nice as well. I highly recommend ideal image in sunset hills to all of my friends and family. I’ve been thrilled with my results so far!

Lynda Rix is the BEST nurse!! I can’t recommend her enough! She takes the time to explain everything and make sure you’re comfortable with any treatment!

these girls are very fast, i like them, next time i will bring chocolate!

Cara was amazing!!! I literally had the best experience!! 10/10 go here!!!

My nurse was amazing! She made me feel comfortable and relaxed. My treatment was fast and painless!

Kim is the absolute best!! I am so lucky she was the nurse who had me as the client at my first appointment. She is beyond knowledgeable, friendly, accommodating to your needs (I’m a huge baby!), and gentle! She remembered my low pain tolerance from my first visit and took it so easy on me at my next visit. Laser in my opinion is less painful than waxing and I’ve been waxing for years. Kim even called me after my first session to check on me and see if I had any follow up questions. The facility is extremely clean and maintains covid precautions. I’ll be recommending Kim and ideal image to all of my friends!

I love this place. The people are always amazing and today I had Ashley. She was so pleasant! I will always come back ❤️

Clean and safe, friendly staff, fast and efficient. Ashley was great!

Upon entering, my nurse, Linda, reviewed the procedure in full and recognized that the package that I originally bought may not have met my needs. She suggested a different package that met my budget. I so appreciate the professionalism and dedication to ensuring customers are happy.

Linda was amazing! She made me feel comfortable and, gave me the best service, absolutely loved her!

Lynda is very professional and down to earth. She always helps me feel comfortable during my treatment. She is so nice to talk to which is great for distracting from pain during treatment.

Lynda is fabulous!!!

Enjoyed the entire treatment. Love Lynda!!

Linda was great and made me feel so comfortable!

Linda was great to work with and I will be requesting her for all my future treatments.

Linda was absolutely AMAZING!!! This was my first appointment and she was perfect. Thank you Linda❤️

I was too naive to the procedure but my nurse was too nice and patient enough with me the entire treatment. The treatment itself went well. I look forward to getting my second session next month. Thank you, Ideal image!

I have had about 6 treatments at ideal image and for several of them I’ve been lucky enough to get Linda. She is so nice and goes out of her way to put me at ease and make sure I’m comfortable. I definitely recommend requesting her when you go!!

Lynda was great! Very friendly and made the experience go very well.

Lynda is very nice and thoughtful during treatment

Linda was great, easy to chat with! Very personable and informative. Thanks, Linda!

Linda one of the providers is the BEST