Great

It has been a great experience so far I’ve had two visits and the staff treated me wonderful made sure my appointments were on time and made sure I was comfortable before and after my treatment

The sales beauty specialist was great at ensuring we believed we could pay for this treatment and yes my husband and I can get our treatments done same time because they have two machines! It was pointed out that Ideal Image has late hours and weekend hours making it convenient for anyone. But they fail to tell you, they’ll take your money right away, yet you can’t get an appointment to have this treatment done that you’ve spent thousands on. They’re quick to take the money and let you pay interest all the while you have not received the goods or treatment nor can you get in to receive it. The communication is the worse I’ve experienced! I am told they have a cancellation I can start treatment today. Fantastic I’ll be there. I’m emailed online form to answer questions regarding my health. This was at 9:29am...I complete and submit it. I get a call from Chris at 9:55 regarding the medical history form. Inform her it’s been completed and submitted. Ok great we’ll see you this evening. I show up at 5:43 pm call and am told they’ll call me when they’re ready for me to come In. Ok no problem. They finally call at 6:06pm. Go in NP goes over history. Proceeds to tell me I may not be able to have treatment because of my history of breast cancer treatment. She asked another person came to tell me I’m cleared because it’s only a 3 month wait and my treatments have bee. Far past 3 months. But I’m told I will need a note from my Md clearing me for this non invasive Coolsculpting procedure! Are you kidding me? I’m done. Refund my $6000 and refund my husbands $2000. I wasted my time when if this was even an issue they should’ve told me this morning when I completed the form and my MD would’ve had a note of clearance early in the day instead of waiting til almost 10 hours later. From the beginning everything has been unnecessarily difficult lack of communication, misleading information and once you get our money no one is as nice or cares? Bad business practice. The excuse I keep hearing is, I know the practitioners were busy or sorry we never called you it’s been busy. So the consumer suffers and pays for this with aggravation and lies?

Nothing short of Fabulous - greeted by Chloe who was very professional and just a pleasant person to talk with and Zara well she was just amazing I mean how anyone who can administer pain (beauty is pain) and keep me at ease makes me want to come back all the way from California!! They definitely go above and beyond!

Ideal Image at Green Valley is always wonderful. Everyone that works there is always kind, professional, and helpful! My results are fantastic and I abolutely recommend Ideal Image to anyone!

All my life my I felt identified with excessive facial hair. I've been aware of laser technology but for years I simply wasn't ready to tolerate it. We've all heard the tales of it. If COVID-19 taught me something is to take a chance and face your fears. I did, and let me tell you... From the moment of making the appointment over the phone to signing me up for my next appointment after my treatment, I received nothing but kindness. Bless the staff of Ideal Image for having the greatest attitude and motivation for people like me. They are truthful and you feel they have nothing but the outmost interest in you. Very understanding, but simply gives you what it is. Thank you! 🙂

Zhara is very patient and kind during the process not to mention very knowledgeable.

The entire staff is extremely professional and kind.

My experience was very pleasant. Great customer service from the very beginning to the actual Zoom video call.

Staff is great!

The staff was very good at listening to what I wanted done and gave me the best options and pricing. I’m happy that I went to Ideal Image in Henderson! My lips look AMAZING! If you’re shopping around to get work done, don’t look any further. Just go to Ideal Image!!!

Zarah and Chloe were so wonderful.Zarah is knowledgeable and is very very helpful. There aftercare is exceptional as well thanks looking forward to my next treatment.... ps love my lips and fresh new look

Zarah was incredible!! Very thorough and professional, I requested her for future appointments! Also the facility is very clean and front desk very friendly

Excellent services with a detailed description of the outcomes to be expected. I was welcomed, and treated well by the staff on Ideal Image. I have no reservations in sharing my experience with others interested in visiting this location.

Best staff I have encountered in a long time..friendly and very compassionate!!

Zarah is the best. She makes it easy and painless!!

I had Melissa do my treatment yesterday. She did a wonderful job and made me feel more comfortable than I ever had. I highly recommend this location for laser hair removal. It is clean, safe, professional and the employees are so nice!

I did lip injection with Zara.  She is very nice lady but after was huge bruises on my lip.I understand if swollen or little bruises but this is looks so bad that my bottom lip is black purple color. I also did filler around my smiling line and it didn't come out even. I think more skill is involved. Evey one is extremely nice but I reader have a good result. Unfortunately I won't going back there again!

From the moment I walked in to the moment I left I was greeted by a friendly staff and my appointment went so smoothly. I was in and out. They are a great team and I love Zara. She’s great.

Staff was incredibly friendly, answered all of my questions, and made me feel comfortable with my experience.I was very happy with my overall results.

Melissa and the team at Ideal Image are great! Melissa makes me feel so comfortable every time I have had laser hair removal. She has patience and really listens to the person she is working with. If you are looking to get laser hair removal your results will show up in no time and the ladies will help you with all your needs.

The staff was very friendly and patient.

I had a really good experience, Lisa was my NP and went over everything before and after my service. Still healing but so far loving the results.

Awesome experience. Was talked though my first procedure and felt very comfortable

I am doing laser hair removal on my armpits, bikini, and legs. I am so happy with the results! Elizabeth is an great practitioner. She is professional, knowledgeable, and so nice! The treatments just fly by because talking to her is so enjoyable! Thank you Elizabeth for being so amazing!!

Great results. I feel younger and beautiful. Thank you Ideal Image and Thanks to Zarah the wonderful practitioner nurse who did my lips filler and botox. Very happy with the results

I always have a great experience every time I go. All of the staff is extremely nice, and always answer any questions I have. They make it comfortable and easy.

First I’d like to start with my consultation. Jessica was so friendly and knowledgeable over my zoom consultation and was even able to schedule me in for my first treatment all in the same day! I called the office and was let in and had a temp scan before Melissa walked me back to my room. Melissa explained everything to me again and I felt she was also friendly, knowledgeable, and she helped ease my anxiety over getting my Brazilian hair removal. She explained every step, offered breaks and took what could have felt awkward/intrusive and made it comforting. I have asked to have Melissa whenever possible for my treatments. She was amazing! Reception was also friendly and helpful. I’m looking forward to seeing my results as I move along in my sessions but for now, thank you so much to all the staff that helped me today!

Very professional

Easy scheduling and nice staff!

Took me in early & had an easy experience. I was in and out in no time

Great talk over Zoom. I got all the information I needed.

Everyone I spoke Tom in the office was very friendly, helpful, and knowledgeable!

I’ve only had one laser hair removal treatment done so far so, I can’t rate on that but the nurse practitioner that handled my appointment was very friendly and professional. She was kind and answered all of my questions and made me feel comfortable. She was also very fast without making me feel rushed. It was a little more painful than waxing but hurts for less time than waxing. I have very sensitive skin and have been waxing for about 5 years. After waxing I would be tender for about a day and with the laser I was only tender for about two hours after. I’ll update my review after a few more treatments.

Great time

The staff was very professional, they were very polite. The Nurse I saw explained my procedure really well. Thank you for a great service

Jessica is AWESOME!! I Will definitely come back 😀

I'm half way through my laser hair removal treatments, and just got botox for the first time and I absolutely love this place! I feel very welcome when I come in, and even during covid times, everyone makes me feel very safe! Every time i have questions they are always answered and everyone who has blasted off my leg hair has been amazing and EXTREMELY patient. My botox experience was literally perfect. My results are exactly what I was looking for too. I'm a chicken with needles, but she showed me patience and talked me through everything and it was painless. I still got woozy from anxiety afterwards and every one in the office was so sweet and helpful, and the injector even got me an apple juice. I love this place and will continue my laser treatments and definitely keep up with botox!

Nice friendly very helpful and would recommend it to all my friends and family awesome experience

Thank you Lisa and team friendly professionals Lisa made my visit very comfortable I definitely recommend her

Helped me find what treatment would work best for me in a very professional way! They realized I was getting the wrong treatment for my body and helped me to get the right treatment to give me the best results!

I’ve always been interested in getting laser done, since waxing is just too painful, and I’m absolutely sick of shaving!!!!! As we all know though, it’s expensive af. Lucky for me, Chloe helped me set up an appointment for the bikini line area, with an amazing promotional discount going on at the time!!! I also set up a payment plan, so I only need to pay a little bit every month for a year to full pay it off with ZERO interest!!! Finally my dream of baby smooth skin has become a reality!!! The professional, Zarah, working with me during my visits has been my rock for this whole experience! This beauty procedure is painful, but she keeps me very motivated, while also making me feel reassured! The pain only last a second after each zap, but I can 100% promise you will be leaving your appointment with no pain whatsoever! I’ve gone in for 2 appointments now, and the result are fantastic! I’m really grateful for the team at ideal image for their care and professionalism they have shown to me. 11/10 experience and I highly recommend Zarah to anyone who might be a little on the wimpy side (like me 😆), but also her expertise. She stays strong for the both of us! P.s- life time Guarantee!!!

IT WAS SO GREAT. THANKS

The staff is always friendly and helpful upon calling or making an office visit. Maria Burden is my absolute favorite, she is truly kind and thoughtful when it comes to assisting with purchases and product education.

I love Ideal Image! Best pricing, customer service, and talent in Las Vegas!

I was a bit nervous about my cooltone treatment but both nurses were very understanding and made me feel comfortable. They took their time to explain the procedure before starting Melissa (nurse) was also very helpful with answering few questions regarding other procedures. Overall my experience with staff and both nurses who treated me was fenomenal. I can't wait to see my final results so I may review the procedure itself. Thank you Ideal Image staff!

All my life I have struggled with bullies because I’ve always been faired skin with dark hair. I have been called so many things just because my facial hair was a little darker and more noticeable than other girls. I started to shave thinking that it would be better and ended up being even worse. I didn’t know about laser hair removal until my sister told me. I spoke with Christine in my consultation who is a sweetheart and made me feel comfortable and not bad about myself. Honestly all the girls in office as well, made feel comfortable and assured me that I wasn’t the only one who struggled with this and that from here on out my life was going to change. Thank you Chloe, Charlene, Dará and Melissa for being caring understandable and amazing. I totally 100% recommend this Ideal Image over on Green Valley. Thanks a million, truly.

I've had two laser hair removal treatments and am happy with the results thus far. Zarah made me feel comfortable during this highly sensitive procedure and was patient with my low pain threshold. I highly recommend this location for facility cleanliness and exceptional customer service.

Their friendly staff and accommodating

I am a black woman and I have been receiving laser hair removal treatments on my face. I am at session 4. During the last session (#3), the intensity of the laser was a bit much so I was instructed to get numbing cream, which I did. At the start of session #4, I was still a little nervous about the pain and possible burning, so they offered to not increase the intensity. I am please with how they listened to my concerns and how patient they are with me. They could have easily ignored my request and continued, but they were very friendly and understanding. I am so happy with the results I am seeing. Thank you

I find all of the staff very welcoming. The nurses I’ve seen have been great and the pricing for 75 units of Botox is unbeatable.

I booked via zoom and was advised I would get 70% off seeing as thats the promotion online. Well the call went well and the appointment was amazing but the review is for the scheming ways of your company. I was told one price via zoom and told she has the ability to be flexible with pricing and that she can offer a better deal then the front staff $900 under arm ;$1750 complete Brazilian; lifetime guarantee $250. I am very annoyed that the front staff quoted me $1300ish for the Brazilian when I went for my appointment. This makes me wonder about the so called deal I got. And if you don't advertise your prices how do I know its actually 70% off. My friend paid the same amount 2 years ago. I will not reccomend anyone to use your company just because of the misleading marketing approach your company has.

It has just been Amazing. I say Amazing cause you have a Nurse Ali that is so sweet and patient with me. The treatments are very painful but Ali will take breaks when I need it. She is very knowledgeable. Because of her I felt comfortable with her treating my daughter. I have also referred my friend Samantha. Samantha thanks me all the time for referring her.

Each time I go to Ideal they make me feel great! Zarah, the Nurse Practitioner, always does my treatments and is AMAZING. Chloe also provides prestige customer service and made the whole process with signing up easy and I see her every time I go in with a smile on her face. All of the employees are so nice and welcoming and greet you right as you walk through the door. I will continue to do services with them until I am hair free and more!

The staff at the Henderson location are very professional and friendly. Scheduling my appointments for laser hair removal with Ms. Chloe is always a breeze and she always provides great customer service. Zarah is amazing at what she does, she always makes sure I am comfortable and is always informative of the procedure. Overall great customer service and great results!

I’m loving my results. Melissa is the greatest!

Definitely LOVE this place 😍!!!!!

Great location with very friendly and knowledgeable staff.

This is such a great place for all your skincare needs! The staff is skilled and friendly. The environment is pleasant, professional and always spotlessly clean. They truly care about their clients!

Always welcoming, helpful and professional. I love this location.

Everyone has been very friendly and helpful. The tech was very knowledgeable and had a great presentation. Answered any questions I had. Polite and professional and courteous. Was concerned about my comfort and was very attentive. OUTSTANDING! LQBTQ Friendly!!!

I love Melissa! She is aweome

1. My consultant was suppose to call me at 4pm and no one did till I called at 5pm to see why no one called 2. I asked Stacy I believe was her name to email me my quote and I never got it

Its very unfortunate that I have to give this place a poor rating. I have been a long time client going to this place but the last recent visit. I purchased one of the specials going on but I had to cancel the purchase right away due to my health circumstance. Chris the manager there said she would refund my purchase package but she did not completely give me my full refund. She gave me a partial refund only and forced me to pay for something I was not willing to buy. Chris called me back only once to address my concerns but I was still not happy with her resolution and I asked her to have upper management or someone higher who could fix my refund. Not only did she not call me back. I called multiple times and left messages for someone to call me back and No one seems to CARE to take care of this matter. I guess all they care about is getting your money. Since they are not concerned about keeping me as a returning customer. This will be my last experience there and I will also let other people know about the poor management service they have when it comes to helping out clients in need. I do want to give a positive feedback on the nurse that did services on me. Alison (Ali) is so very sweet and she took care of my services. She is awesome and does great work! Its too bad I will not ever go back there due to poor management services.

I had a great experience at Ideal Image in Henderson. The front office staff were super friendly and quick to help out. My nurse practitioner was very patient and made me feel comfortable and cared for.

It was very comfortable and all around good service

I love the staff at The Henderson location!!! Zarah was AMAZING!! She knew exactly the look I wanted, explained the whole treatment in detail & made me feel right at home. I Absolutely LOVE my new look !!!! I will NEVER go anywhere else! I will recommend Ideal Image to EVERYONE!! And of course the Wonderful Zarah!!!!

Great place,very nice,smiling ,happy stuff,they do great job.I am very happy from all the procedures i have done in Ideal Image in Henderson!!

Excellent

Love the nurses here and Christina and Chloe are awesome as well! Making me comfortable and givibg me honest feedback about What my needs are !

The staff are professional, you don't have to wait long when you're there and the suite is always nice and clean

I had an excellent experience with Zara, at the Valley location! She is thorough and skilled at what she does, and I could tell right away she cares about clients getting the best results. Thank you again to the kind staff members at Ideal Image, Green Valley!

Everyone always makes me feel welcome and comfortable.

I really appreciate Ideal Image. However, I wish the services were focused on being successful, not being done. Most of my experience has been that after I've paid for Hair Removal or Fat Reduction, its all about get in and get out. There's not a feeling of "now lets try our best to make you look and feel great". It seems all about the upfront money.

I absolutely ADORE all the amazing women that work here!! They make me feel so welcome and are incredibly helpful and knowledgable! I've had the best experiences with Maria, Zarah, and Ali, they truly have made a difference in my life and in supporting my journey to my "ideal image" 😉 For as long as I live in Las Vegas, I will always come back to them for my cosmetic procedures! xoxo

Zarah was wonderful ! She did my botox & 2 syringes of lip filler! I have lived in several states & Ideal Image is by far the best place to go! All of the staff is so nice & professional especially during a pandemic. I started with super tiny lips & Zarah shaped my lips & placed the filler perfectly. I will continue to brag about & refer everyone to Ideal Image !

I'm extremely satisfied with my experience with Ideal Image. I love the constant communication via email, text, and phone. The facilities are extremely well-kept and the staff has always provided friendly and professional customer service.

Very pleasant experience. I felt comfortable and safe. Thank you for everything you do to keep you customers safe and comfortable. Thank you for the measures you've taken to protect us as well as yourselves.

I love the staff at ideal image! Maria I amazing ! She is knowledgeable and professional! She always makes sure I’m taken care of and anticipates my needs of services! The rest of the staff is always always so sweet I’ve been going for years and they all are wonderful thank you so much !!!!

Elizabeth has been so helpful in getting my quote after my virtual consultation. I didn't even realize that virtual consultations had become a part of the practice. I loved my experience so much that and even inquired about a position within your company. I don't know why I hadn't thought of it before. I love working in sales and customer service and if you're selling something you already use and love it never really feels like a "sales" job. It just feels like your helping people. Anyways, the staff has been so wonderful and pleasant to work with so far. Looking forward to my appointment next week!

Everyone is very professional. Make you feel comfortable during the entire process

Great friendly staff.. always helpful and informative. Nurse always checks on me and helps me through my laser pain. lol super fast and easy session.

Very unorganized had an appointment for about 3 months now. When I showed up they were behind schedule and had In the sweltering heat . To hot to wait in my car because of Covid could not able wait in the waiting room. Not happy!

Everything was great during my visit. My temperture was taken at the entrance, all safery measures were taken to keep visitors and staff safe.

Everyone from front desk to the technicians are absolutely wonderful!!

Alexis Mattox was wonderful. I need her to get back with me to redo a quote she did for me three days ago.

They are always professional and during this COVID-19 new normal, they took every precaution, checked my temperature, offered hand sanitizer on arrival and we all wore masks.

Ideal image is the best place I've come for all my cosmetic needs. Everyone is super professional, the environment is really relaxing and quiet, they always offer me water or soda and they are always going above and beyond for their clients..all the nurses are super sweet and my consultation girl, Maria is always there whenever I need her. If I could give this place 100 stars, I would! 🙂

Wonderful experience. However, the car check-in left a little to be desired... When my appointment was confirmed, I received an email informing me of the car check-in, but not with the correct number to call. While sitting there in the parking lot, I called 3 different numbers trying to check-in, with all the hold wait times exceeding 10 minutes. Once my appointment time came and I was no longer early, I just went to the door to get help, and THERE ON THE DOOR was the number to use to check in.... It just didn’t make sense. Treatment was quick and great. Will recommend to family and friends.

Maria Burden was excellent and very helpful

Ideal Image is the best! I have had an incredible experience with laser hair removal. Lisa and the rest of the staff have been so very professional, kind, accurate, and efficient. THANK YOU so much for making my life better!

My Consultant worked very hard to get me the price I was happy with. I appreciate her effort and I'm sure the money I spent it will be well worth it.

All the workers are so friendly and good at what they do. They do their best to get me the appointment times and days I request. Ive been getting services done there since 2010 and would highly recommend Ideal Image located on GV Pkwy!

I haven't had any Services yet but dealing with my consultant was awesome she was very informative so I'm actually looking forward to my procedure

I filled out a survey and just had some questions. I was contact by a customer service agent who had some questions since I selected Brazilian wax. He just kept asking questions and pushing it. I feel like I I should be asked when selecting an area like that if I want a woman or a man ro talk to. He must get commission of booking apts and sales. This is wonderful and I am not trying to take that away but even just asking someone. If customers doesn't want to have a man he shouldn't be penalized. I just wish it was asked. He also push for an appointment when he could have me just stop by the office to ask my questions. He pushed for times and I thought it was going in to have questions answered but this wasn't the case. It was to have a consultation and then possibly come back to have service done. I didn't like that either. These are the questions I wish were ask. I know time is precious for your staff and business just as mine too. The front desk ladies are so sweet. I am still not sure if I want to return because of this experience. I hope this doesn't happen to someone else.

I can’t explain how good the staff make me feel that day.. #BestFeelingEver #lovingyourself #Acceptance

I travelled from out of state for treatment and the staff was completely and utterly unprepared to treat me- mostly due to not having my records. Why this wasnt done prior to my arrival, I dont know. Why I wasnt updated about this issue prior to my arrival, I dont know. I spoke with a regional manager and hope we will be able to come to an acceptable resolution. The NP that explained everything to me was very helpful and understanding, though her hands were tired. This happened Monday, March 2. I havent been contacted since, but hope to hear back by this Monday. Needless to say, this experience left me emotionally and physically drained and angry. This experience, coupled with my previous laser appt in Ft. Lauderdale, FL (left with 2nd degree burns) has left me seriously considering whether I made the right decision choosing Ideal Images. My appointments in Brandon, Fl were all perfect.

i just had my second consultation, made my appointment and cant wait to get this done. she was so nice and helpful, answered every question i had. ill recommend this place to all my friends! thank you so much!

I went into Ideal Image feeling uncomfortable and uneasy. But the staff there made me feel like I was part of a family. They were knowledgeable, kind, and understanding . They didn’t make feel less than - as matter of fact the experience was quite the opposite. They made me feel so good- not only from outside but also from the inside. A shout-out to Maria- you were or better said you are so amazing. Thank you so much for making me feel special. You are truly a beautiful person- loved the funny banter🤣🤣🤣...loved that you gave me the truth and most of all I loved that you are genuine. More of us should be a little like you😉💕😉. Once again, thank you to the IDEAL IMAGE TEAM.

Great costumer service! Everyone is so nice and the facilities are always impecable. The nurses, (especially Lisa) possess an empathetic disposition, diligence and great work ethic. I always feel welcome.