Reno

6629 South Virginia Street
suite C
Reno, Nevada 89511
775-636-8160

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon CLOSED - CLOSED
Tue 9:00am - 7:00pm
Wed 9:00am - 7:00pm
Thu 9:00am - 7:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Ideal Image, the Advanced MedSpa of Reno opened its doors in 2006. With the sun shining up to 300 days a year, and being less than an hour away from beautiful Lake Tahoe, Reno is one of the best places in the world to enjoy life without a need to shave, tweeze, pluck, or wax unwanted hair.
  • In addition to Laser Hair Removal, our Nurses and Nurse Practitioners, have been extensively trained at our Cosmetic Institute, in all of our services including: CoolSculpting, Ultherapy, Forever Young Broadband Light Therapy and injectables including Botox, Juvéderm, Restylane, Kybella and more! With the services we provide, we are able to create a personalized treatment that is as unique as you are.
  • We would love to talk about all your concerns, how we can help you look good and feel good, and deliver natural looking results! Call or drop by Ideal Image Reno, we are looking forward to meeting you, and starting you on your journey today!!
4.2/5
4.2 /5
103 Reviews

Google
5.0/5
Apr 7, 2021
Google Ideal Image Reno
Excellent service. Good all around experience. Didn't even need the ice pack. Very gentle. No bruising at all.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Reno
Super sweet employees Cynthina and Charlotte are amazing!
Google
1.0/5
Mar 23, 2021
Google Ideal Image Reno
The person over the phone was really rude. One time i couldn’t remember what name they used for my body area and the girl told me I was making it up. Then a few seconds later she found it on my chart and repeated it three or four times. I was so confused-How was so entitled to treat a client-or anyone- that way? Her poor mother.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Reno
I had a great experience with Ideal Image. I have had laser hair removal treatments from a different medspa; however, Stephanie was very professional and I would highly recommend Ideal Image to anyone! She made me feel very comfortable throughout the entire process.
Google
3.0/5
Mar 16, 2021
Google Ideal Image Reno
This is an update to a previous review: I initially marked a negative one star review because I couldn’t get a hold of anyone for months. Even after leaving messages and attempting to go to the location. They finally called back and mentioned how busy and understaffed they have been. Especially with shut downs. Based off their open explanation - I am improving my rating. Additionally, I really enjoyed my treatment with Charlotte. She is thorough and kind and very experienced.
Google
1.0/5
Mar 12, 2021
Google Ideal Image Reno
I am very upset with this company, they do not return calls. I am no longer able to receive services and am trying to get a refund. At time of conference call with consultant she pushed for my payment and never said there is no refund. I am not okay leaving 9k as a credit on the account for years. They need to refund!
Google
4.0/5
Mar 12, 2021
Google Ideal Image Reno
Google
4.0/5
Mar 11, 2021
Google Ideal Image Reno
Great
Google
5.0/5
Mar 8, 2021
Google Ideal Image Reno
Everyone was very professional and kind. I have already recommended them to my friends.
Google
5.0/5
Mar 4, 2021
Google Ideal Image Reno
Friendly professional staff always helpful.
Google
5.0/5
Feb 25, 2021
Google Ideal Image Reno
Excellent staff! Knowledgeable, friendly and very helpful. I'm so glad I signed up for my membership.
Google
5.0/5
Feb 25, 2021
Google Ideal Image Reno
The person that spoke with me was extremely friendly and knowledgeable.
Google
1.0/5
Feb 24, 2021
Google Ideal Image Reno
I was under the impression that I would get an appointment immediately upon payment. A little upset that payment was collected without a timely appointment. First available 6 weeks out. Also tried to talk to person who collected payment about reimbursement and have not received a call or email on the matter.
Google
5.0/5
Feb 21, 2021
Google Ideal Image Reno
Charlotte was amazing. She made me feel very comfortable the whole time. I would say this is more like an 11 out of 10. Christina
Google
5.0/5
Feb 19, 2021
Google Ideal Image Reno
Everybody is very nice
Google
5.0/5
Feb 15, 2021
Google Ideal Image Reno
Prompt and cheerful care. Very professional staff.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Reno
Quick, easy and just simply perfect! I did my consultation viz Zoom ( good 'Ol Pandemic) and I was able to use all the February discounts and I have my first appointment in less than a week! Can't wait!
Google
5.0/5
Feb 4, 2021
Google Ideal Image Reno
Fast service friendly people as well as also followed proper covid-19 health guidelines.So stoked Ideal Image is helping me with my Coolscupting as well as Cool toneing. So overly joyed an excited to use my Lifetime Membership thanks Ideal image for helping me get the body I am still in the process sculping today.
Google
5.0/5
Feb 3, 2021
Google Ideal Image Reno
My laser treatment was done fast and went smoothly
Google
5.0/5
Feb 1, 2021
Google Ideal Image Reno
The gal was SUPER nice and patient with me. She took extra time to help me with the Alle app and my future appointments.
Google
5.0/5
Jan 31, 2021
Google Ideal Image Reno
Amazing staff and very informative. Best place to go and would recommend my friends and family here anytime.
Google
5.0/5
Jan 31, 2021
Google Ideal Image Reno
I’m very satisfied with the service I was given at this location. The staff is super friendly and efficient!! I always recommend this place to my friends and family.
Google
5.0/5
Jan 29, 2021
Google Ideal Image Reno
Very professional! Nurse practitioner was very patient and took her time with me. Best service I've received all pandemic!
Google
5.0/5
Jan 13, 2021
Google Ideal Image Reno
The ladies I talked to were very helpful and informative. They were sure to answer all of my questions and laid all the information out for me very nicely. They were super nice and have great customer service!
Google
3.0/5
Jan 9, 2021
Google Ideal Image Reno
Provider was nice. Place was in a shopping strip and kinda ghetto. Provider lacked expertise but was competent.
Google
3.0/5
Jan 6, 2021
Google Ideal Image Reno
Oddly unprofessional experience. I had to wash my own face before the treatment which, for the cost, you’d think someone would thoroughly cleanse my face instead of handing me a packet of wet wipes. Also, I wasn’t given sunscreen before I left. I was told the procedure would be uncomfortable. That is false. It was excruciating. If I had been told the truth, I would have taken stronger meds, instead of just 800 mg ibuprofen as they recommended, and had someone drive me. My before photos were going to be taken while I was lying down. That wouldn’t have shown an accurate “before” so I suggested standing. On the positive side... the technician was very nice and continued to do her job even as my legs thrashed side to side in agony. I really hope this treatment works. Two days later and I still have a little swelling at the jaw line which, I think, is a good sign👍🏼
Google
5.0/5
Jan 4, 2021
Google Ideal Image Reno
Had a fantastic experience today!! Wonderful service, incredibly professional and right on time!!! Thank you I will be back...Charlotte was amazing.
Google
1.0/5
Dec 8, 2020
Google Ideal Image Reno
By far the WORST & Im Not exaggerating...worst customer service ever by any company I have ever dealt with. I paid a lot of money for procedures almost 4 months ago...and STILL hv no idea if or when it will happen. I have been given the rum around for months now. No real reason besides Someone will call me back...and NO ONE EVER DOES. I call at least 3 times a month and get the same thing...ooh we are so sorry...I PROMISE my supervisor will get back to you. Ya right! I WANT MY MONEY BACK!!!!
Google
5.0/5
Dec 7, 2020
Google Ideal Image Reno
Always kind staff, very professional.
Google
5.0/5
Dec 1, 2020
Google Ideal Image Reno
Experienced my first laser treatment appointment here. Customer service was great. My practitioner did a great job explaining the process and administering laser therapy. Thanks
Google
5.0/5
Nov 29, 2020
Google Ideal Image Reno
Everyone here is so welcoming and personable. Excellent customer service!! I always refer my friends here.
Google
5.0/5
Nov 29, 2020
Google Ideal Image Reno
Best customer service. Amazing staff! Cleanliness is 100%. I will forever keep coming back to Ideal Image! Highly highly recommend
Google
5.0/5
Nov 29, 2020
Google Ideal Image Reno
I love this ideal image!! All of the employees are super nice and they all go above and beyond to make sure I am taken care of. I can’t recommended Ideal Image enough!
Google
5.0/5
Nov 29, 2020
Google Ideal Image Reno
The staff here is outstanding! Everyone is so friendly and helpful with all questions and concerns. They make you feel very comfortable throughout your entire experience. I always look forward to coming back!!
Google
5.0/5
Nov 18, 2020
Google Ideal Image Reno
Charlotte is the best Nurse Practitioner. She listened to me and did an excellent job with my laser hair removal on my face. I am very picky and she gets an A+. I highly recommend her and this professional clinic.
Google
5.0/5
Nov 15, 2020
Google Ideal Image Reno
Had botox and it was the best price and got an appointment that week. They followed strict safty guidlines and my treatment was fast, effective, and the nurse and everyone else was very nice friendly and informative
Google
5.0/5
Nov 12, 2020
Google Ideal Image Reno
It's incredible and the staff is amazing.
Google
5.0/5
Nov 10, 2020
Google Ideal Image Reno
I’ve been going to ideal image for a 2-3 years now and the nurses and NP’s are so amazing! At my most recent visit Charlotte was my provider and she made the appointment personalized and even went above and beyond and was able to see me for Botox same day as my laser treatment. She had availability and offered instead of having me come back. Certainly accommodating and I’m grateful.
Google
5.0/5
Nov 8, 2020
Google Ideal Image Reno
Friendly down to earth staff and nurse... The atmosphere was comfortable and natural...
Google
5.0/5
Oct 30, 2020
Google Ideal Image Reno
Incredible leadership and it showed in the staff’s appreciation for the customer. I would go here every time.
Google
5.0/5
Oct 29, 2020
Google Ideal Image Reno
The girls are very friendly and helpful. My procedure is explained in depth and as the process goes along. Charlotte is absolutely amazing. She makes me feel special and engage in personal conversations, I don't feel like a number or another appointment. I have had numerous treatments from laser hair to BBL, and am looking forward to other regimens to make me look the way I feel about myself. Thank you ladies.
Google
5.0/5
Oct 27, 2020
Google Ideal Image Reno
I had a wonderful experience. They are very Professional and you can tell they love what they do!
Google
5.0/5
Oct 22, 2020
Google Ideal Image Reno
I am soooo happy to find you guys - had 2 treatments this week and both girls were FABULOUS - Jordan at the front desk was VERY sweet and knowledgeable. Process was smooth - facility very clean and set up well for all the covid precautions! My experience was great - friendly - welcoming and professional!!!
Google
5.0/5
Oct 13, 2020
Google Ideal Image Reno
I had a wonderful experience at Idea Image. I had my lips done and I love the way they look. They did an exactly job and listen to everything I said. I felt so at ease during the procedure. The nurses were gentle and very professional. The staff at Idea Image were knowledgeable and thorough during my treatment. It hasn't even been 24 hours and I got a phone call to making sure I was doing good and if I had any further questions about my treatment. XOXOX
Google
5.0/5
Oct 3, 2020
Google Ideal Image Reno
I had some major struggles with the corporate office and I was very frustrated with how they handled certain things. But the business here in Reno is great. I worked with Kat a nurse practitioner and she was amazing. She made me feel comfortable and did everything she could to help me get the best deal possible.
Google
5.0/5
Sep 30, 2020
Google Ideal Image Reno
Wow! Even during the Pandemic 2020 - greatest customer service experience ever. Best staff. Polite. Cleanliness. With all the uncertainties - Ideal Image came through to help everyone move forward with any and all services offered. The staff has remained calm and helpful as the days go - which has been hard to find as most local places are having a hard time adapting to what may be our “new norm.” The setting looks great and has everything set in place to protect all clients health. I recommend Ideal Image in every which direction. You won’t be disappointed.
Google
5.0/5
Sep 30, 2020
Google Ideal Image Reno
This place is amazing!! Would definitely recommend... Ask for Chris... 😀
Google
5.0/5
Sep 22, 2020
Google Ideal Image Reno
I have a great RN who took good care of me and my needs.
Google
5.0/5
Sep 21, 2020
Google Ideal Image Reno
Welcoming experience kept assuring I was ok.
Google
4.0/5
Sep 17, 2020
Google Ideal Image Reno
My nurse practitioner was fantastic! She asked a lot of questions and was very friendly and professional.
Google
1.0/5
Sep 17, 2020
Google Ideal Image Reno
Signed up for services (7/2020) and was told that someone would be calling me the next day to schedule an appointment. I had to call two weeks later to be told that the laser hair technician had quit (telling sign) and they are not currently offering laser hair removal. I’ve been trying to get ahold of someone to refund my money. They have not replied back or give me the run around. This is the worst customer service I have ever experienced. Update 9/17: I still have not heard back from Kris who said I could call/text her. I tried calling her and leaving her voicemails and no response. I've called the Salon and waited on hold for more than 20 minutes and cannot get through to anyone. THIS IS THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED.
Google
5.0/5
Sep 11, 2020
Google Ideal Image Reno
Charlotte is extremely professional, knowledgeable and super gentle. She made me feel very comfortable during each procedure. I never felt rushed because she was taking her time to inform me about each step and she was making sure I knew that she's fully concentrated on my procedure. Thank you so much! I will be back 🙂
Google
5.0/5
Sep 3, 2020
Google Ideal Image Reno
It’s always really nice and everyone is very friendly. And the services are always wonderful. I’ve never had a bad experience here.
Google
1.0/5
Sep 3, 2020
Google Ideal Image Reno
Bought a package and now I can't get a hold of them to make an appt I even called the 1800 number Horrible
Google
5.0/5
Aug 31, 2020
Google Ideal Image Reno
Super great consultation. All my questions were answered and I felt really cared about.
Google
2.0/5
Aug 19, 2020
Google Ideal Image Reno
So i'm mostly writing because I have no way of getting ahold of you guys being the number I have always called is not valid anymore and the only one I can find on google for Reno Location. I don't know if you guys are still in business or what is going on? Reading all the other recent reviews it seems like people are all expierencing same thing as me. "Tech quit" i have been trying to get botox/lip fillers for months now which i'm being charged for and still haven't heard anything. I did get laser hair removal weeks ago but now i'm reading those techs have quit too? If this is the case we should be offered our money back or at least communication on what is going on. Would have loved to give 5 stars because the first tech I had "christine" I believe was her name was absolutely amazing, but just don't know whats going on anymore. Again really leaving a review to get a call or some kind of communication? Thank you
Google
3.0/5
Aug 12, 2020
Google Ideal Image Reno
I haven’t been scheduled yet. They are supposed to be calling me within the next week to schedule. Then I will be able to better leave a review...but I’m not happy that I bought the package, have 16 months to use it and cannot scheduled my first visit for a month.
Google
1.0/5
Jul 14, 2020
Google Ideal Image Reno
My experience with Ideal Image has been awful and seems like I have been scammed. I called for a consultation with Sativa M who gave me a recommended treatment for Botox and Vollure filler. She charged me up front $1500 before an appointment was even booked. I was concerned at giving money before I received the service but thought this might be normal procedure due to Covid19. Sativa told me I could call Ideal Image the next day and book an appointment before the end of June. When I called Ideal the next day, a receptionist told me that they can't provide filler services due to Corona virus mask laws and that I couldn't get an appointment until mid to late August. So I was charged for services that Ideal Image couldn't provide and wasn't told I wouldn't be able to be seen for a month plus. This seems like a simple fix, just refund me and I will go elsewhere right? I still haven't received my refund of $1500. I can get no one to reply to my emails from customer service at Ideal, and their website does not have any contact details for customers. Sativa has supposedly reached out to people about this issue but I haven't heard from her since the end of June. I would not recommend Ideal Image to anyone.
Google
5.0/5
Jul 6, 2020
Google Ideal Image Reno
My experience from that start has been wonderful. Everyone has been super nice and helpful
Google
1.0/5
Jul 1, 2020
Google Ideal Image Reno
I was turned away.
Google
1.0/5
Jun 30, 2020
Google Ideal Image Reno
I was sold the wrong procedure when I showed up they could not get me rescheduled because I had to re-purchase over the phone when I purchase they said they couldn’t get me rescheduled and I have called multiple times left multiple voicemails gotten no answer and no call back to schedule the appointment
Google
1.0/5
Jun 26, 2020
Google Ideal Image Reno
I have never been to a salon, doctors appt ect. That makes you pay the price of the service before they will even tell you when you can make an appointment.. I wanted bbl in plenty of time before my wedding which is in the middle of August. But wanted me to pay them to make an appointment but couldnt even guarantee I would get the appt in time for recovery by my wedding. Makes no sense to me and I a a cosmetologist. Deposit, yeah I could understand that. But not to just be able to see a schedule to make an appointment. Bad business if you ask me. I will not be going back.
Google
5.0/5
Jun 22, 2020
Google Ideal Image Reno
I originally wrote a poor review regarding the experience I had. I don't want to go into much detail. However the first time I went to Ideal Image I met Kris, the area manager. She is phenomenal. Kris, read my review and called me herself. I am very impressed with her professionalism and her patient care. The next time Kris is in office. I will come back. Thank you Kris for making my bad experience right.
Google
5.0/5
Jun 18, 2020
Google Ideal Image Reno
Christine Lucido was an absolute peach!!! Oh my gosh!!! I’ve always been someone who has had doubts and anxieties about laser hair removal, and she was so sweet and helpful! She eased my anxiety, got all my paperwork done timely, found me the most amazing deal & made me so excited to start this process! I cannot say enough about her professionalism! What an amazing woman to represent the company to a first-timer! Thank you Christine!!! It was an absolute pleasure! xo
Google
5.0/5
Jun 11, 2020
Google Ideal Image Reno
I had a consultation with Christine Lucido a few hours ago but I had to take the time to make sure people knew how much I appreciate her. I never intended to make a decision today but she made the experience worthwhile, answered all my questions without hesitation and made sure that I had proper expectations for what was to come after my virtual consultation with her. Although I wasn’t even in the same room with her, her warm personality and knowledge of Ideal Image’s products and processes and the DEALS she informed me of, is what ultimately made me decide to proceed and purchase a package.
Google
5.0/5
Jun 11, 2020
Google Ideal Image Reno
Very friendly and knowledgeable , made me feel very comfortable discussing problem areas
Google
5.0/5
May 29, 2020
Google Ideal Image Reno
The staff if very friendly and patient. Good customer service. Highly recommend
Google
5.0/5
Mar 12, 2020
Google Ideal Image Reno
Wonderful experience! Valerie is great she’s very kind and helpful along with all of the other staff.
Google
5.0/5
Mar 9, 2020
Google Ideal Image Reno
Always a great experience with knowledgeable and friendly technicians -- or magicians, should I say. lol!
Google
5.0/5
Mar 2, 2020
Google Ideal Image Reno
I’ve been a customer at this location for 14+ years and I just bought my 4th package. Great ladies at this place! ~Rachel
Google
5.0/5
Mar 2, 2020
Google Ideal Image Reno
It was very good. The customer service is excellent and the staff are. Very friendly
Google
5.0/5
Mar 2, 2020
Google Ideal Image Reno
I haven't had a actual treatment yet but I have signed for a package deal! The young woman I signed up with didn't usually do sign ups she was in a higher up position but she explained things very thoroughly and answered all of my questions as did the young woman at the front desk with the questionnaire. I look forward to having my treatment and being part of the ideal image family going forward. I would highly recommend anyone go here especially if they're unsure about hair removal and have questions!
Google
5.0/5
Feb 26, 2020
Google Ideal Image Reno
I was nervous about being able to afford a procedure but the office manager Christine helped me get qualified to get qualified to get my problem area taken care of! All the ladies in the office were super nice and I am excited that I am going to be moving forward with cool-sculpting.
Google
5.0/5
Feb 26, 2020
Google Ideal Image Reno
Valerie is very informative, professional, and makes my injections as non painful as possible. The front receptionist is very kind and sweet as well. My results with Valerie have been wonderful each time and I appreciate the
Google
5.0/5
Feb 25, 2020
Google Ideal Image Reno
From the second I walked in the entire staff was so welcoming! Incredibly informative and friendly. Christine walked me through everything and the nurse made me super comfortable. Excited to get started with the process!
Google
5.0/5
Feb 20, 2020
Google Ideal Image Reno
I am new to the Reno/Tahoe area, so I've only been to Ideal Image twice. They are great compared to my previous clinic. Christine Lucido is the coordinator I worked with. She explains everything very well and has excellent follow-up. The RN that injected the botox was Valerie. The way she does the injection is painless and very fast. The session was great--the best I've ever had. I highly recommend Ideal Image. The following day both professionals followed up to see how I was doing. Everything at Ideal Image is very professional--especially Christine and Valerie.
Google
5.0/5
Feb 11, 2020
Google Ideal Image Reno
Went in for consultation and everyone was great and Christine was very informative and professional
Google
5.0/5
Feb 10, 2020
Google Ideal Image Reno
I adore Lauren! She’s done most of my treatments and has always made me feel comfortable (even when the treatments weren’t comfortable!)!
Google
1.0/5
Feb 10, 2020
Google Ideal Image Reno
I went in to get a consultation with a nurse to get a price and just got another “estimate”. I also received incorrect information over the phone regarding a special. I’m busy and this was a waste of time.
Google
1.0/5
Feb 8, 2020
Google Ideal Image Reno
Was quoted a price completely different than what I was told at my intake. Drove all the way to Reno from Tahoe to be lied
Google
5.0/5
Jan 29, 2020
Google Ideal Image Reno
Very professional and great service! Love the results!
Google
5.0/5
Nov 20, 2019
Google Ideal Image Reno
Janet made my whole experience very comforting and easy! I love the staff here, and am excited to continue my treatment here!
Google
5.0/5
Oct 15, 2019
Google Ideal Image Reno
Very welcoming, very professional.
Google
5.0/5
Sep 19, 2019
Google Ideal Image Reno
All of the staff members at Ideal Image in Reno are amazing, to say the least. Lauren RN has performed a couple modalities for my friends, family, and myself personally and makes everyone feel very comfortable and always is extremely professional and welcoming. She truly makes a difference and always makes sure to tell you the truth about what to expect with any of the treatments offered. This med spa is the one to go to!
Facebook
1.0/5
Jun 11, 2019
Facebook Ideal Image Reno
I have been a loyal customer of Ideal Image for several years. This time I was given a botched expensive treatment and Ideal Image’s corporate is refusing to back up the work. I will never go to another Ideal Image again. And I will make sure everyone I know never goes there as well. One of the worst run businesses I have ever come in contact with! Do yourself a favor and stay away.
Google
5.0/5
May 8, 2019
Google Ideal Image Reno
Amazing place!!!
Google
5.0/5
Feb 23, 2019
Google Ideal Image Reno
Had a wonderful experience getting laser hair removal here! The front desk staff was friendly and inviting and the nurses were knowledgable and friendly. I would highly recommend this location to anyone looking to get laser.
Google
5.0/5
Feb 7, 2019
Google Ideal Image Reno
Okay so I gotta say they have probably the best customer service in Reno. Right from the phone call everyone was super knowledgeable and accommodating. I walked in for my consultation and Lauren (my nurse) explained everything so well and thorough that although I had never really thought about getting laser hair removal until that day they absolutely made the experience easy. And the best part was that when I went to find out my pricing with Terry they had such awesome specials going on and she was able to get me a GREAT deal. After we got pricing out of the way, I had my my first session right there and then. I’m not gonna lie it definitely hurt but my nurse suggested some numbing cream that they can prescribe and hopefully next time will be even easier. Thank you guys so much! Can’t wait to see my transformation:)
Google
5.0/5
Feb 4, 2019
Google Ideal Image Reno
I've been a client at this Ideal Image location for almost 10 years, if not 10 already. Ive always experienced unique and professional service. When a request for a certain RN was made, they did their best to accommodate. Otherwise, always assured experience with their nurses. The personalities of the ladies working in this office, their professionalism and kindred spirits has always served me well. They have great intentions to do good and ethical business. As this has been the only experience I've had with Ideal Image. I recommend them for all races. If race is a concern with effectiveness in treatment, I've had magnificent results as a black woman! And we must all remember, as people, our bodies change, hormones, etc. Which alter our levels. Continue going for your touch ups, it's worth it!
Google
5.0/5
Jan 30, 2019
Google Ideal Image Reno
I started my treatments at the Reno, NV location December of 2017 with Lauren, and I immediately saw results! She did my laser hair bikini line and since I've never done a treatment like this, I was a little worried about pain, etc. Lauren put me at ease the entire appointment! From answering my random questions to giving me privacy when needed and suggesting to me a pace that would cause the least amount of pain, it was a breeze. She was so knowledgeable and professional in what she was doing that I knew I was in good hands. Since then I have been back home in OKC getting my remaining treatments, and not one person has been able to give me the results I got in just one treatment with Lauren! When I go back to Reno, I'll definitely see if I can get another treatment from her!
Google
5.0/5
Jan 29, 2019
Google Ideal Image Reno
I was originally been seen at another location across the country and that is where I received a bulk of my treatments. I had a total of 12 treatments of laser hair on my lower legs and underarms. Originally it was to be nine, but I hadn't lost all the hair yet so my original store kept giving me additional treatments. As far as my cool sculpting, I didn't see results after the one treatment. Before the treatment I was told I was a great candidate and could see up to 30% reduction. Then after my treatment I was told that to see results I would need to have additional treatments done. I declined as I didn't see any results the first time and could not justify spending for additional treatments if I hadn't seen results. I wish I had had that information before I purchased, so I could have made an informed decision. I walked away from that treatment very disappointed. When I moved I had one additional laser hair session left with the understanding that I would be receiving more due to lack of results. I explained my situation and Teri, the store manager for the Reno store, and she helped transfer my treatments. Teri and the staff at the Reno office explained my laser hair treatment results, so that I could make an informed decision. I may not have wanted to hear that my hair loss was at it's greatest point, but it was the truth. She listened about my cool sculpting issue and my disappointment in not having all the info upfront. She made the situation right by being HONEST with me. She then went to her management to get me a free BBL treatment. Her staff were kind, helpful and knowledgable through all of my visits. Instead of losing a customer, that another office had caused, she made it right regardless of the fact that it wasn't her problem to begin with. She could have easily just blamed that other office, handed my corporates number and said good luck. She made the calls, she spoke on my behalf and nows has regained a customer.
Google
5.0/5
Aug 6, 2018
Google Ideal Image Reno
Great place to start for all your anti-aging needs. The whole staff is absolutely fabulous. Kathleen and the rest make u feel at home n comfortable with any and all procedures you'd like done. They are very honest and do not try to "sell" you on any thing you don't need. I will definitely be going back for my ultherpy/ and coolsculpt. Now it's just lips & filler.
Google
5.0/5
Jul 9, 2018
Google Ideal Image Reno
Very friendly and took the time to explain what would happen next. A very comfortable experience
Google
5.0/5
Jun 8, 2018
Google Ideal Image Reno
Very friendly staff ! I went for a consultation, they gave me the option of payment plans! I was pleased and got my first session right away ! First I’m starting off with my underarms laser hair removal but I’m for sure going to be doing more !
Google
5.0/5
May 21, 2018
Google Ideal Image Reno
Having a BBL treatment is quite the experience but Lauren Rogers makes it soooooo nice and tolerable! She’s the best! Highly recommend!
Google
5.0/5
Nov 30, 2017
Google Ideal Image Reno
I got cool sculpting and I loved it. I got my stomach done and lost a bit of my stomach fat. My pants sit better on my stomach now. I went back and got my back done and I'm excited to see the results. All of the staff were very helpful and caring. They explained everything to me every step of the way and made sure I was as comfortable as possible. They got me financing to fit my budget. I'm very pleased.
Google
5.0/5
Jun 27, 2017
Google Ideal Image Reno
This was my first visit to Ideal Image. I was greeted by friendly staff members. I had a consult with Kat who is professional and knowledgeable. The nurse practitioner Leah performed my treatment. She made me feel comfortable and her technique was flawless. Overall this was a great experience. I'm looking forward to seeing the results. Thank you!
Google
1.0/5
Dec 8, 2016
Google Ideal Image Reno
Horrible waste of time. I told the lady before I came for my appointment I was not doing a full cash or care credit finance. The receptionist lied to me and said they offered a 20 percent down payment plan. When i arrived very nice ypung lady Sarah, but they lied and then said the payment option was only for laser hair removal plus they were higher than Carson womens clinic in carson city. This was a waste of time i took off work for b.s. dishonest service. Sarah told me the other girl had been there 5 yrs but sometimes gave misinformation. It reflects the quality of service if employees whp have been there 5 yrs still don't know the companies finance option. Would never come back to such a dishonest place of business. From reading the previous post it seems this place has a repeated issue with people of color. I will be filing complaints with BBB and chamber of commerce as well as NV state board of medical examiner's.
Google
5.0/5
Apr 22, 2016
Google Ideal Image Reno
Love it!! Staff is friendly, welcoming and professional. I'm very happy with my laser hair removal treatments and recommend them to anyone seeking the same.
Google
1.0/5
Mar 21, 2016
Google Ideal Image Reno
They are very nice here: however, as a person of color, I cannot recommend them. My last session I was burned badly, which I will attribute to nurse inexperience and inconsistency between procedures. Each time I went, I was with someone different, and the last time I went, the laser kept stopping due to technical error. I was told that they were having an issue with equipment failure, which is telling. Too much faith is placed in the fact that "they have a laser for darker skin." Lasers are not magic. They target a chromophore, in this case melanin, and they will not distinguish between that in the skin and that in hair. This is an expensive procedure, more so here than at other locations. I did not get the knowledge and experience I thought I was paying for.