Rochester
CURRENT PROMOTIONS
| Sun | CLOSED | - | CLOSED |
| Mon | 9:00am | - | 6:00pm |
| Tue | 9:00am | - | 8:00pm |
| Wed | 9:00am | - | 8:00pm |
| Thu | 9:00am | - | 8:00pm |
| Fri | 9:00am | - | 6:00pm |
| Sat | 8:00am | - | 5:00pm |
- Our highly trained medical staff at Ideal Image of Rochester have over 40 years combined experience allowing us to deliver some of the safest and most effective personalized treatment plans in the industry.
- We are THE experts in minimally invasive, enhancing cosmetic procedures that include Laser Hair Removal, CoolSculpting, Ultherapy (ultrasound skin lifting and tightening), Broad Band Light Therapy (skin surface correction), and Injectables.
- Everyone deserves to look and feel their best, and we are here to help get you there!
196 Reviews
Apr 8, 2021
I recently had an issue with an incorrect loan financed through Ideal Image & their lender. I must have called the Rochester location 10 times in a course of 3 days in hopes to get it worked out and Ashley spoke with me each time. She was by far the nicest person I’ve ever spoken to in customer service and she helped me each time I called and made sure to get my problem completely figured out. She was extremely patient and understanding and made sure to help in every way she could. I have not yet received services from Ideal Image but knowing that Ashley was so supportive on the back end of things, will definitely influence my decision in using them for future services! Thank you again, Ashley!
Mar 31, 2021
She was very sweet and explained everything but before we started I asked the other fellow good the office so I did ask this for nothing. He told me a totally different price. It's a total of $5,000 plus. I was originally told under $3,000. And the examples had way less body fat that I. I tried to tell her that and she said it would work. Yeah it would but how much would it cost me you know
Mar 29, 2021
I love coming to get my laser treatments with Nadia! She is so personable, professional and knowledgeable. I make sure I get her every time for my appointments! The facility is always cleanly and the rest of the staff is very friendly and welcoming! Definitely worth the price and is always a wonderful experience!
Mar 29, 2021
Nadia is extremely professional. She made my experience so worth it. Thank you for your excellent attention to details, and being such an awesome communicator. See you again soon!
Mar 27, 2021
I absolutely love NADIA!!!! Her professionalism, knowledge & personal approach make me feel so confident! She provides an exceptional service and is so detailed in her work with wrinkle relaxers. Love all the staff and how nice everyone are always to me! I go every 3 months for my appointments and I say: DON'T SEARCH ANY FURTHER, GO TO IDEAL IMAGE!!!!
Mar 25, 2021
If you have ever thought about getting lip filler, CALL IDEAL IMAGE! I have been self conscious about my lips for a while because I have a very defined cupid's bow but otherwise thinner lips. My experience at Ideal Image was amazing. Their team made me feel completely at ease before, during, and after the procedure. They explained everything in terms I could understand and made sure I knew what was going to happen and what to expect. They also prepared me well to heal in the weeks afterward, and even called to check on me the next day to make sure I was ok and didn't have any other questions. All of that- and their entire team is so nice and super professional. The pictures below show the results, I'm so happy with them. The first picture is before, the second is right after (you can see that there was minimal swelling and they are so much more even!), and the third is a week after. I love my new smile and am so glad I went with Ideal Image. I will be going back!
Mar 25, 2021
It was a very friendly and professional experience, I felt very confident. Thanks a lot
Mar 25, 2021
very pleasant and efficient. i also appreciate all the covid precautions!
Mar 24, 2021
Definitely recommend this I went a little worried about a few things. They were so nice and professional all it was amazing my first day I had Nadia and she made all my fears go away. She was sweet and caring! Can’t wait to go back.
Mar 24, 2021
Excellent with injection”s didn’t feel a thing. Professional and really kind.
Mar 19, 2021
Nadia is amazing! She did my lip filler and I LOVE it! My lips look very full, yet still natural and perfectly shaped. She is very light handed, and I didn’t have any of the bruising or lumpiness that can happen with fillers. I will be making regular appointments with Nadia to keep this look. I have gotten so many compliments!
Mar 18, 2021
Nadia is wonderful the treatment was done before I knew it!!
Mar 17, 2021
So far so good. Jayla was amazing as a first point of contact. Julianne was very encouraging and gave me a sense of security that this was a great decision. Looking forward to my first appointment.
Mar 16, 2021
Everyone was very helpful, informative and nice. I liked that we could facetime the consult. It was fast and convenient.
Mar 15, 2021
I had zero result from cool sculpting. And my weight fluctuates around 5 lbs throughout the day no matter what. From leaving my house to the follow up appointment, 3 pounds fluctuated. They offered me nothing, no solution to amend the absolute no result I received for a 2,000$ procedure and told me to “lose 5 pounds and come back” welp. I’m 5 pounds lighter again and there’s still nothing. I really feel like this is a scam. Or at the very least, they don’t really care to take care of a dissatisfied customer. I was upset and trying to explain that I was upset and the Dr locked me out of the building instead of giving me any documentation of my visit or anything I was asking for. I don’t ever want to go back, and now I’m 2,000$ poorer. And sad.
Mar 13, 2021
All the girls here are absolutely the BEST!..Tiffany is amazing..she did my lips and my cheeks this past week..I am just thrilled with the outcome..she makes dreams come true!!!..can’t express how truly happy I am..Thank you Rochester Ideal Image.
Mar 11, 2021
Quick service. Very nice staff. I love that the staff are all nurses and very knowledgeable.
Mar 5, 2021
I was very pleased with the way Heather handled this rather uncomfortable treatment. Her patience with me was calming and help me get through it.
Mar 2, 2021
Breonna is AMAZING!!! Made me feel super comfortable about a new experience. Shared her knowledge and my options and now I know even more about ideal imagine. What an awesome rep! I am sooooooo excited about my upcoming experience and can’t wait to share my results. From Amanda
Feb 26, 2021
I had an amazing experience! Very clean! Wonderful staff. Great at listening and helping to achieve the best results for me!
Feb 26, 2021
Nothing but god experiences from this office. Everyone I have worked with have been so informative and down to earth. I never leave with questions and always leave with a smile. Thank you again to Heather W. for taking extra special care of me and being so helpful ! If you want quality care, I highly recommend !!!
Feb 25, 2021
I love Heather she is very professional and attentive to your needs and makes you feel comfortable.
Feb 21, 2021
Heather ( the nurse) is not only a sweetheart, she is also extremely knowledgeable and very professional. Would highly recommend her and Ideal Image!
Feb 17, 2021
Nadia is the best! I really appreciate her. She is so nice and makes you feel comfortable.
Feb 5, 2021
I had a really great appointment today. The Esthetician (I'm sorry if that's not the proper title) was extremely friendly and informative. I felt welcomed and very happy when I left. Thank you so much!
Feb 3, 2021
Courtney was very pleasant. She explained both techniques to me. I really like that she respected my decision on which treatment I wanted to do, and did not try to pressure me to do something else.
Jan 30, 2021
The environment was very professional and clean. The girls were great and super informative. It was very nice relaxing environment. They followed all COVID protocol and were very informative, especially about aftercare. They answered all of my questions that I had and took the time to do what they had to do. This is a wonderful place with a great atmosphere.
Jan 27, 2021
I've been a member for almost a year. ideal Image lives up to its promises. The staff are all well trained dedicated professionals.
Jan 25, 2021
Heather is amazing. I love her energy and making the entire process smooth and easy
Jan 23, 2021
Second time getting my lips done here, Heather did them today & she was amazing! Super nice and personable and she was very informative and answered any questions.
Jan 17, 2021
As always, my laser hair removal appointment was a 10/10.
Jan 12, 2021
Jennifer was very courteous and made sure i was comfortable as possible
Jan 11, 2021
everyone is so friendly and kind. the facility is very clean
Jan 11, 2021
Had a wonderful experience! The doctor was super sweet very patient and took time to listen to my concerns and did an amazing job!! Looking forward to my next visit!
Jan 8, 2021
It was amazing! Heather was so good! There were a couple times I got dizzy and she was fantastic at making sure I was ok before continuing. I am for sure going to go back!
Jan 6, 2021
This ideal image location is fantastic. Clean, professional, and friendly. The staff is incredible and go out of their way to be sure you are comfortable. Love Heather!! Would highly recommend!
Dec 30, 2020
Such a professional and comfortable atmosphere! They made me feel very welcome and made sure I was comfortable and relaxed the whole time. Would highly recommend!
Dec 22, 2020
My experience was very professional, clean, and efficient. I highly recommend!
Dec 3, 2020
I have been a customer for quit a few years. I always have a good experience.
Nov 20, 2020
My employee was super friendly knowledgeable explained every step of the process and made me feel very comfortable I'm very happy with my experience
Nov 18, 2020
Great experience! Jennifer and Heather were awesome. They explained everything they were doing and made me feel really comfortable.
Nov 14, 2020
No experience yet. Have not gotten a phone call for my first appt
Nov 10, 2020
Jennifer did my treatment today and did a wonderful job. She was so welcoming and went above and to make me feel comfortable. I highly recommend ulthera and will be back,
Oct 23, 2020
Today was my second appointment and I have wonderful experience with Jennifer, she is amazing and very kind, and have a lot of consideration because I have very painful experience on my first time. Everything was perfect! Very good service and very careful on this pandemic time.
Oct 22, 2020
Staff was welcoming and knowledgeable. I did not feel embarrassed about the hair I wanted removed which is extremely important to me.
Oct 16, 2020
Tiffany is amazing. Even though the treatment hurts like [email protected]% she is super thorough and attentive. She does little thoughtful things to help you manage the pain and is super easy to talk to. I want her all the time!
Oct 6, 2020
After having some scheduling issues due to Covid, ideal image called me back and got me in for an appt within the next few weeks. Very accommodating and nice over the phone. Thank you!
Sep 26, 2020
Ideal Image has a warm and welcoming environment and staff. Heather is very knowledgeable about the procedures. She is very thorough and makes sure I’m comfortable during my treatments.
Sep 23, 2020
Jennifer was very clear about the process and made my first experience a great one. She was so upbeat and engaging.
Sep 23, 2020
Kit was very understanding and helpful with my consultation and booking.
Sep 22, 2020
Very pleasant. She was very concerned about me being satisfied what was happening inside the office. She explained everything that was happening and what was going to happen Very tentative
Sep 22, 2020
I never had services. I did buy a package for service I never received. I took out a almost 3,000 credit line with them and additionally put 1000 on my own cc I intended to have services, then covid broke out, destitute over my job and not knowing I called to cancel this-seeing i am a single mom and do not have the luxury now of making this choice in a pandemic - I explained to girls different people there and even manager. I got no where. All they sad is theyd reschedule me once the pandemic broke and i could get after. I explained my work-I have to recant my losses and id gladly go back when I could...they rudely used the ole..."you signed a contract"---are you kidding me? During this time your really worried about that. it turned my stomach and made me never want to go back. I filed a complaint with my bank and the new cc I was already getting bills for not even having the service. I told the cc company what was said and they did investigation also told me (their cc people not mine) that I COULD break my contract and that is what happened they never billed me and my own bank also refunded me. HOWEVER
Sep 18, 2020
Always on time. Friendly staff. Clean and you are in and out.
Sep 8, 2020
I like the new faster laser for hair removal. Faster treatment, shorter discomfort.
Sep 8, 2020
One other issue. I have not been able to schedule an appointment. The voice message says the office is closed although I am calling during business hours. Very disappointed.
Sep 2, 2020
It was very pleasant conversation with the consultation. Very informative to make an educated decision for treatments.
Aug 13, 2020
Today was my first visit and treatment with Ideal Image. Heather was the one who treated me and she made the whole session fun and super nice. She explained everything i needed to know and answered all my questions clearly. The whole place was very professional and followed all guidelines for COVID-19. I am looking forward to my next laser hair removal session!
Aug 11, 2020
Aug 3, 2020
Nadia was my nurse injector for wrinkle relaxers,and she did an amazing job! She was confident and efficient, and answered all of my questions. She is very professional and personable, and her enthusiasm for her work shines through. My results are so much better than expected!
Jul 12, 2020
Great treatment , great results and nadia was wonderful: professional, friendly, helpful
Jul 4, 2020
Fantastic service with a smile, thank you Erin! Clean and precise! Five stars for infection control and covid prevention. Thank you ideal image for opening your doors and putting yourselves on the line for your customers!
Jul 2, 2020
The lady I spoke with was really polite and patient with me. She had a great positive attitude and answered all my questions. Can’t thank her enough.
Jun 29, 2020
Erin and the rest of the staff are wonderful. Very informative and professional. They take their time and explain your procedure to you and allow you to have all your questions answered.
Jun 18, 2020
Ideal Image always does an amazing job! I always take advantage of purchasing their packages so I'm stocked up for several visits which ends up saving me money. Heather is amazing, whether it's for Botox or lip filler, I always leave beyond happy with my results 🙂
Jun 16, 2020
I've spoken to multiple people about how I have had zero results on my services and nothing has been done other than me being told "it takes more time" but I'm over a year in and still haven't seen the slightest amount of progress. I also have tried calling multiple times to wait on hold for 20 minutes, get transferred to the Rochester office (because I can't call directly?) and then have no one answer, and be sent to their voicemail- which is full. All I've wanted to do is check on how much longer my contract payments are and if they're going to honor/extend the 'unlimited visits' in x amount of months because of the closures and not being able to do that. What on earth is the point of having a national line if no one can tell me anything and they transfer me to an office that doesn't answer? Take your business elsewhere. This place has been nothing but a major headache. I will gladly support Bare Element in Greece over Ideal Image any day, and would recommend everyone else do the same.
Jun 8, 2020
My technician was very professional and on time. The facility was incredibly clean. Very happy with my first appointment. Everything was explained perfectly.
Mar 14, 2020
Dionna and Nadia are amazing. They was super friendly and explained everything to you before you get it. Really nice place and friendly staffs
Mar 8, 2020
My experience with Ideal Image in Rochester was wonderful! The man I spoke with on the phone to schedule my consultation was great. Brianna and Nadine at the front desk were friendly, personable, and helpful. Molly answered all of my questions during the consultation and was knowledgeable. I was even able to get my 1st treatment done that day with the AWESOME nurse! [Apologies, I can't recall her name-she is brunette] She explained each part of the procedure, answered my many more questions, was so easy to talk with, and was a consummate professional. Looking forward to completing my treatment with Ideal and the results!!
Feb 28, 2020
I got absolutely no results form the cool sculpting. I was told that the few pounds everyone fluctuates is the reason I saw no difference.
Feb 24, 2020
I was told per your policy, I wasn't a candidate for fillers based on my history with allergies. I wish I was told that prior to my appointment so I didn't waste my time and gas.
Feb 22, 2020
I meet with Heather the RN in the Rochester NY office and as always she was fun and professional. She did a wonderful job that was as pain free as possible. Very happy with the results for the day after. Every single person in this office is super and could not be more helpful. I will be a life long customer.
Feb 10, 2020
Nadia was through and kind during my recent laser session. She was very knowledgeable about the process.
Feb 10, 2020
The facility was very nice. All of the staff were fabulous.
Feb 1, 2020
Friendly staff. Clean environment. I just do not like how they have signs up showing discount prices and not listing the details about who the discount applies to.... I got excited while reading an offer while using the bathroom and when I got to the counter book next appointment and to ask more about the deal... It was going to cost me 400$ more than the sheet posted, as it did not apply for current customers.
Jan 24, 2020
Super friendly staff. Was my first laser appointment. Super informative, and not at all painful as I expected. Smooth fast no hassles.
Jan 24, 2020
I love heather she’s the best nurse at the Pittsford location she efficient and thorough and you will get great results!
Jan 22, 2020
Was not told that my purchase and procedure were to not take place on the same day. I was misled and misinformed and have been dealing with HCS finally reimbursing the amount of the full $1200 that has been billed to me (took a full 2 months to resolve
