Lisa is fantastic, great clinician

I requested a consultation in the morning. Within a couple of hours, I got a call from Jill. She explained to me very clearly how the process would work and what I could expect. She worked with my preferences and was able to set up a consultation for me later that evening when my schedule allowed. It was to start between 6:10-6:20. Jill did an excellent job setting my expectations for when the call would come. Kenneth called at 6:12, right on cue! The transition to Zoom was quick and easy. He was incredibly personable and easy to talk to. He listened attentively while I discussed my needs and what I was hoping for. The entire process was simple and clear. Your team did an amazing job! Unfortunately the procedure I was hoping for was out of my budget at this time. But when I save up enough to make it a reality, I know exactly who I'll call!

Tiffany at the Rochester location is the best! She is always the one there, working the front desk as well as treating the clients. She is busy, but always performs high quality treatment with a smile on her face. Give her a raise! (FYI: I am a random client and do not personally know Tiffany, but she is holding down the fort at that location!)

I can't say enough! They are courteous, knowledgeable and will give an honest opinion...really! Their pricing is better than anywhere else and I have never been disappointed. Many financing plans available too.

What a joke this business is. Have to talk to three different people to get a price then when you get one it is exorbitantly high, then somehow it's magically almost 90% cheaper when you hang up on them. I will NEVER do business with this place or any other that plays games like this. You can keep your $12,000 BS treatments. I'll go elsewhere and pay full price before I play the huge discount game with these jokers.

My experience has been great so far. Alecia is very pleasant and made me feel extremely comfortable. I wish they had more options for younger looking skin on the body. My face will look 30, however my body will look 100 years old.

Great experience! Lisa and Alessia were both friendly and professional. They answered all my questions, thoroughly explained the procedure and consistently checked in with me to monitor my comfort level. Results were as expected and I would highly recommend both providers.

Lisa and Alessia did an amazing job on my BBL. Very knowledgeable and efficient. Can’t wait to come back for my next treatment!!

I’ve had laser hair removal and cool sculpting done here. The staff is wonderful, I just had Alessia this last time and she was great. I highly recommend the laser hair removal. My experience with the cool sculpting was not good, however. There did not seem to be a cohesive plan from start to end. They ended up pushing me to buy more treatments because they would lose track of what had/hadn’t been done and they would say if I didn’t purchase more they would have to cancel my next appointment. One time they had me sign up for more while I was literally hooked up to the machine. I regret not pushing back at the time. I ended up spending 4k more than I intended to spend and got no results from it.

I would recommend service. Staff is very courteous and attentive and they explain the procedure well.There is always someone you can talk to for more information if needed

My nurse was very friendly and knowledgeable.

Alessia is amazing. She is super nice, professional and quick. She makes me feel very comfortable with treatments and explains everything she is doing and going to do. She’s great. 12/23/22: Alessia is God sent. Armpits are my worse area, she gave me an ice pack and then boom I was able to sit through the entire session without any breaks. Her patience and passion shows with how she completes the procedures. She is absolutely amazing.

Erin was amazing during my Ultherapy today. Very knowledgeable, and explained the process during the entire session.

Erin was a superstar professional! Very personable and through! Hope I get her again for my next treatment !

I had a most pleasant encounter with Christine this morning. She was very comprehensive and detailed and answered all my questions.

110% disappointment from the beginning. The consultation was bogus because I wanted coolsculpting on my belly and I paid a lot of money and needed to finance it. When I went in for the service I was told my belly could not be done due to a possible hernia. That was the first I heard of it and a refund should be given since this was not mentioned to me. I did a different area on my body because a refund is not “allowed”. The procedure showed ZERO results so I financed for nothing. Over $2,000 for nothing. Horrible business! Customer service is horrible too. The receptionist at the rochester NY location hung up on me twice. Rude people and the company is a SCAM!

Do not waste your money on the lifetime guarantee. They charge a “co-pay” for touch ups that they fail to mention ahead of time. Between paying for the “guarantee” and the “co-pay” it’s not worth it

Excellent Experience

Everyone is so friendly, answers your questions and takes the time to comfort nervous patients

They won’t refund you even if you cancelled in advance, ridiculous 😤. Never having services done here again. Update? called the number provided just for them to tell me the same thing that I can’t get a refund for services that I haven’t received, what a waste of time and money 😡

I LOVE my new lips! First of all, the entire process from making my appointment, to consultation, to the actual procedure, was seamless. Everyone here is so sweet! Rn Elizabeth Walker did an amazing job giving me the lush pout I wanted ! She was so gentle, very thorough about what to expect, and made me feel so comfortable the entire time. Also, I noticed the cleanliness here. The room is spotless, and and Elizabeth made sure to consistently wipe my lips clean throughout the injection process. It is now day 3, and I have hardly any bruising or swelling. Still loving my lips. I already want to book my next appointment!! Thank you Liz! You’re the bomb girl.

I was not able to receive the procedure due to me not being a good candidate after the exam but there process and safety measure are wonderful they triple check everything and was very concerned about me receiving what my expectation was set on.

Very good

Following up on my first review which they said they would contact me about and didn't. My friends and I have started calling the sales people to test them on whether they are properly screening people and documenting it so we can create a case against ideal image. Original review: Scam artists. The telephone sales people will tell you anything to make a sale, not ask you screening questions that could prevent you from having services done, but also not mention that all services are non refundable even though it was THEIR FAULT. This company exists to profit off your insecurities and won't even have the humanity to not rob you blind.

Amazing friendly and definitely

Liked the consultant and consultation very much. Look forward to hearing back from her to start the process and pay on my loan.

Ashley does amazing!!!

Every time I go they are amazing. They let you know what to expect and do their best to make sure you’re comfortable

I had a very positive experience. Honestly, I was super nervous initially but my mind was put to ease by the staff. Alessia did a fabulous job with my Botox and I’m in love with the results. The facility and staff are inviting and knowledgeable and I will definitely be back. I would gladly recommend her as well.Thank you, thank you!

Very friendly and professional staff that keep you informed every step of the way.

First time at Ideal Image. Place was cute and clean. Alessia did my Botox treatment and did a great job!! She was very professional and answered all my questions and concerns. Very happy with the results.

I had such a smooth & calming experience! They were all super informative & made the experience of getting Botox for the first time so peaceful yet so exciting. Alessia did a fabulous job & I will definitely be requesting her to take care of me in the future. I will for sure be coming back for more! Loved it! Everyone is so sweet & welcoming too.

I received cool sculpting on my chin area. Excellent results when returning fir 2nd treatment. The sculpting technician saved me money by letting me know I didn't need another cool sculpting treatment being that I wouldn't benefit from it. Instead she advised me of the next step of autheraphy for tightening of the loose skin from first treatment. I know I had good results from the first treatment. Instead of the sculpting technician making money for her company, she looked out for me by moving me forward with a autheraphy, skin tightening, that would get me closer to the results I'm looking for. Two thumbs up to Ideal Image. I will most definitely refer others. Also, the team at Ideal Image is professional, courteous, knowledgeable and always on time. Way to go!

Ashley, Liz, and Lauren were all so great! I went in very open to what they suggested for my face and I am so pleased with the outcome! Couldn’t ask for better experience.

Provider was informative, knowledgeable, professional and caring

Ashley,Liz and Lauren did an amazing job! Come see them!

Jut had my first bikini laser treatment with Alessia and it couldn’t have gone any better. Alessia was considerate, efficient and had a great bedside manner!

Robin is awesome! Very informative and comfortable to work with-Thank you. Looking forward to my results

Alessia was amazing!! She was very patient with me, kind, & super informative!! I love coming here to get my treatments done, all of the staff, especially Alessia, are incredible!!

Getting laser hair removal is one of the best decisions I’ve ever made for myself. The results last!

I been with ideal image for years and today was the worst time ever the nurse didnt event clean my treatment area didnt even ask me if i was exposed to sun didnt do the treatment how i usually do it and left all the white pen mark in my face very unprofessional and thats terrible cause thats why we pay high prices at ideal image to get the best services.. ya just lost a client

Scam artists. The telephone sales people will tell you anything to make a sale, not ask you screening questions that could prevent you from having services done, but also not mention that all services are non refundable even though it was THEIR FAULT. This company exists to profit off your insecurities and won't even have the humanity to not rob you blind.

BE CAREFUL!!! I had a “free” consult done and told the woman what I wanted done. She went through the payment options and at the end I told her I needed to consult with my husband before moving forward. I got off the phone and my inbox was flooded with emails saying my loan had been processed and all the documents had been signed. I signed nothing but it said I had “e-signed”… She told me that they “have an agreement” with Ally that they don’t check your credit. What do I have an email about? “Your credit score has had an inquiry.” This is a nightmare. I was planning on moving forward but now I will be spending my time figuring out how to fix my unauthorized credit inquiry and unauthorized loan that was taken out.

Lisa and Nicole helped me resolve issues with my contract from another location. They helped so much

The rep was nice but the ad on FB was misleading. Why would I take out a loan plus interest for laser hair removal. The cost is double the price of other places. Not worth it and I would not recommend this to anyone

i got cool sculpting on my chin done here and lip injections. i was suggested to use a cream that was $250 for my cool sculpting during my zoom appointment. i was coerced into adding this to my payment and was not made aware that i could not return the product. the person i met with said “everyone gets it” but then when i asked the person who was doing my sculpting about it she had no knowledge of the cream and couldn’t tell me really what it was for. i had not used the cream and asked for a refund and they told me no. i am a college student and already paying the fees for these 2 treatments was enough and then not letting me return a cream that i did not even use that is $250 is ridiculous. i was given attitude on the phone for complaining about my service and how i did not understand why i couldn’t just return the item that i did not use. horrible customer service. i also have not noticed much of a difference with my cool sculpting of the chin and i was told during my zoom call that since my double chin wasn’t bad that i would only need one treatment. i have barely noticed a difference with my chin and i have actually lost weight as well. it seems as though they only care about your money and make it seem like everything is going to work out great and say “you’ll only need one treatment” or that it’ll be an “easy” process for you. i am disappointed that i spent money on these treatments that barely have done anything for me and i do not recommend wasting your money on this place unless you’re ready to do multiple treatments and spend more and more money because treatments sometimes “don’t work out as well”, very disappointing.

Consistently awesome!

Thank you to Erin for taking such excellent care of me for my laser hair treatment. I appreciate your care for making sure I was comfortable as well as talking me through every single step. Also, thank you a million for coming into the office to just take care of me today!!!!!!! That is mind blowing and I cannot say thank you enough… thank you. You deserve unlimited coffee from every client you meet with.

Every question are answered. Very kind and respectful.

It’s so sad I paid in full for 2 packages and got pregnant while I was in the middle of my treatment plan. Since I was pregnant and not able to do the treatment they are not allowing me to finish them. So sad since I referred people to this place. Have contacted them on multiple occasions and even called cooperate about this. I even paid for the life time warranty and for what?! Don’t recommend this place to anyone especially if you are wanting to start a family!

I had a wonderful experience on the phone wiht the rep from Ideal Image. SH ewas extremely informative, very knowledgeable; answered all of my questions with great throughoulness; was very polite and professional! She is a wonderful person to have represent the corporation!

Clean and professional atmosphere, staff amazing, coolscupting procedure was a waste of my time and money, I wanted to opt out but was advised money wasn't refundable and against my better judgment I proceeded to get this treatment, regrettably, no results, after 1st two treatments and I'm not willing to invest anymore. Tell the patrons one will not see results until after 10 or 20 visits so they'll be aware. In my opinion I feel like I was scammed. Well I guess I paid $3000 for 2 fleece blankets, that's the only tangible thing I saw.

loved working with Bailey

where do I start. The clean very home like atmosphere, The politeness of the staff,From the front desk to the doctors very Professional but at the same time it was like talking with friends. Today was my first appointment for hair removal I was in and out in 30 minutes and I am so looking forward to the other Procedures they offer. They definitely have a client for life. THANK YOU 😊

I was nervous but I’m glad I chose Ideal Image. Aside from the affordable payment options and membership benefits, everyone is just so pleasant and helpful. Lisa at the front desk was kind and helpful, Ashley did a great job of doing my Botox, absolutely nailing all the right spots. Stephanie did my Botox touch up and my lip injections. She honestly made my lips perfect and was able to handle my episode of getting kind of sick during the appointment with grace. Thank you Tiffany for coming to help, btw. You both were like angels to me in that moment. Molly was super patient while answering all of my questions. Thank you all. I’m a customer for life 💕

Prior to starting my laser treatments I was granted 3 extra treatments for after my last contracted treatment by one of the district managers, which was solidified in a written email from all of the trouble I was given upon signing up. I spoke with Tiffany and one of the other nurses at the Rochester office and explained to them what I was promised by one of the higher ups and provided them with the email I received. They showed zero empathy and all they said is we cannot comp sessions. While I understand that may be a policy, I should have not been told and promised otherwise. I was also told I would receive a call from a high up and never did. I followed-up in regards to this, and they completely ignored my concern. This is HORRIBLE customer service especially when we pay thousands of dollars for our treatments and they could careless about making the customer happy, which I have only received satisfactory results. I DO NOT recommend this company to anyone looking for laser hair removal services.

I have heen a client with Ideal Image for about a year for my Botox services. Which are pretty straightforward. I recently decided that I wanted to get lip filler, so I contacted my Rochester, NY Ideal Image representative. We went back-and-forth emailing, I decided to purchase one syringe of filler and 20 units of Botox for my Glabellar lines. She sent over the contracts which I signed, even though I was being charged for 40 units of botox. I had asked for just 20, but no big deal I use it later on. I also paid $400 for a syringe of filler, then I was informed I would not be able to get my filler till June. (this is on April 27th) I was not happy, so somehow they ended up getting me in May 17. When I arrived I was super excited for my appointment. The nurse was very helpful and kind, which they always are. She told me she had to leave the room for a moment. When she came back, I was told I can not get fillers at Ideal Image. The representative had not noticed I have a contraindication in my file. This is after I waited 21 days for this appointment. BTW I’ve had fillers at other Med Spas, with zero issues. Ok so now it’s May 22, I have no filler and I’m still waiting on my $400. The providers that work there are amazing, but Ideal Image as a company is all about just getting you to sign those contracts so they get their $$. I’m sure I’ll get the same company issued response to this review and everyone gets.

Friendly staff, minimal wait time effective results

The technician was friendly and thorough.

Highly recommend you find any other place then ideAl image !! So disappointing after spending thousands of $ for hair removal still have hair growth and there responses is your now in the touch up time frame so I have to pay even more to get touch ups….?!?? I was doing this right before Covid hit so I could of had 1-2 more apts without paying anything more but since they closed I never could get thoes sessions now they want me to pay probably another 1,000$+ to get touch Ups because paying over 5k for half legs and underarms wasn’t enough

Everyone was very nice, seeing big improvements already in my figure and its only been a month.

I want too say Thank you to Liz the RN that did my treatment. She was kind helpful went above and beyond I am so thankful for making my experience so much better. Liz you are the best part of ideal imagine. Thank you Yaneek 🥰❤️🥰

I was greeted by name as I walked in. My appointment was on time. The staff is very nice and will answer your questions and give you their honest judgment to procedures. I always feel comfortable.

I love it here!!!! Tiffany is amazing and I will come here forever. My lips look amazing!

The two women I spoke with, Kristin from the main number and the rep from zoom were great! Very personable, super flexible, great positive energy. Unfortunately the cost is well above the worth of this service for me as my hair growth is pretty slow & its not a need.

Completely crazy, did the whole virtual meeting with consultant. Told her what I needed to have done she did not listen. Set up package that would leave me unsatisfied. They bug you with emails,text, and calls. All that and they dont care. I went appointment tech told me I didn't have the right service ordered. It's frustrating when you tell people and they don't listen. They said management would call me they never did. I had to do all the calling. It toke me two calls to get them start processing my refund.The customer service is horrible they dont communicate with each other and don't listen to what you want to have done as a customer. Complete lack of care and customer service.

Great experience with procedure and technician. So glad I made the decision to do this!

Absolutely amazing

Went flawlessly, from deciding on treatment and making appointment with salesperson Molly Lane to my check-in at the front desk and finally my treatment with Erin, everyone was very professional and beyond informative. I’m looking forward to continuing the treatments and can’t wait to see the end results.

Showed up for my apppointment today only to be told that they cancelled my appointment yesterday! They said they left me a message but I did not get any! I was so mad! I told them they didn't even bother to confirm if I got their message or not? They could have texted or emailed me. They said they don't do that! I will finish my sessions that I already paid for but not getting anymore services and will not recommend to anybody! I was planning to have my daughters get the laser too but not anymore! Very unprofessional and disrespectful of clients time!

I absolutely loved Nadia Mueller ! She was kind informative funny and really is what closed the deal for me . She made my nerves of a Brazilian laser hair removal consultation fly right out the window . If she is a reflection of the staff in my local branch I can’t wait for my appointment! Thank Nadia for truely being a pleasure and a blast to chat with! Whitnie

Hi. And it was wonderful it was my first experience. Christina was very informative and did a very good job.

It's was very easy and painless

Ianni gave me a 5 start treatment. Highly recommended!!!

I had a great experience at IM. Kathy was very welcoming, warm and friendly. Alessia made me feel so comfortable during my laser session. Thank you Kathy and Alessia! 10++!

Very informative, kind, easy to talk too, reasonable rates

it was a wonderful experience. I do recommend people to contact this company. versus going way to Miami.

100% recomend the staff are so friendly and they make you feel comfortable.

I am very happy with my results so far. I was a bit nervous at first, but the location staff are very welcoming and pleasant. Ianni does an amazing job always. Very professional and always does an amazing job!

Always have a good experience at ideal image everyone is very welcoming and friendly

Alessia excellent job and super nice

I have excellent experience i they treat me right

I would have given this a 10 except I wasted over 2 hours of my Sunday getting information and signed up for a package, rearranged work, and drove 20 minutes to my appointment today to find out I didn't qualify because I've had melanoma. Such a huge disappointment. Plus I put down over $700 and haven't gotten that back yet.

I’ve been coming to this place for 2 years now and I can’t stress enough how awesome the staff and communication is everyone is friendly and my face is now hair free and super soft

Tiffany was wonderful and knowledgeable, as always. The receptionist was quite friendly and very quick to check me in. Every employee I have ever encountered has been professional, kind and skillful with treatments. I will be going back for sure!

Heather is awesome!!!! So knowledgeable and knows what would look good for you!

Very nice experience. Heather's singing was an added plus!!

My Ultherapy technician was wonderful and receptionist was friendly and helpful. The technician explained everything for the procedure clearly and everything went smoothly. Was very pleasantly surprised but everything.

Very relaxed atmosphere, very friendly engaging staff!

Very unhappy with results

I feel like my consultant went above and beyond for me. As with all businesses, make sure you read the contract you sign to make sure it's right for you. They offer a welcoming environment and I have never been kept in the waiting room for more than 5 minutes.

HEATHER is amazing! She does my botox and my lip filler and I could not be happier with the results. I look forward to continuing to see Heather at Ideal Image!

Alessia customer care & services will always be remembered and shared to you all! She made me feel so relaxed, comfortable and at ease the whole visit! Love her Energy which a lot of businesses are lacking! Ideal Image 🥳🥳

Ianni made my experience quick and easy. She was pleasant and professional

Warm, friendly environment. Very clean and professional. Staff is super friendly. A big thank you to Alessia for doing my CoolSculpting treatment, she was great! I will definitely be back. I would give 10 stars if I could!!! 🙂

The sales person was mean and rude and kept changing the price

Appreciate your work

Read every line before you sign the papers. Be aware the expirations of the perks. One of my perks had a 3 month expiration date. I called a few months before my membership expired and they told me that it was good only for 3 months. Sucks!