I had a wonderful experience on the phone wiht the rep from Ideal Image. SH ewas extremely informative, very knowledgeable; answered all of my questions with great throughoulness; was very polite and professional! She is a wonderful person to have represent the corporation!

Clean and professional atmosphere, staff amazing, coolscupting procedure was a waste of my time and money, I wanted to opt out but was advised money wasn't refundable and against my better judgment I proceeded to get this treatment, regrettably, no results, after 1st two treatments and I'm not willing to invest anymore. Tell the patrons one will not see results until after 10 or 20 visits so they'll be aware. In my opinion I feel like I was scammed. Well I guess I paid $3000 for 2 fleece blankets, that's the only tangible thing I saw.

loved working with Bailey

where do I start. The clean very home like atmosphere, The politeness of the staff,From the front desk to the doctors very Professional but at the same time it was like talking with friends. Today was my first appointment for hair removal I was in and out in 30 minutes and I am so looking forward to the other Procedures they offer. They definitely have a client for life. THANK YOU 😊

I was nervous but I’m glad I chose Ideal Image. Aside from the affordable payment options and membership benefits, everyone is just so pleasant and helpful. Lisa at the front desk was kind and helpful, Ashley did a great job of doing my Botox, absolutely nailing all the right spots. Stephanie did my Botox touch up and my lip injections. She honestly made my lips perfect and was able to handle my episode of getting kind of sick during the appointment with grace. Thank you Tiffany for coming to help, btw. You both were like angels to me in that moment. Molly was super patient while answering all of my questions. Thank you all. I’m a customer for life 💕

Prior to starting my laser treatments I was granted 3 extra treatments for after my last contracted treatment by one of the district managers, which was solidified in a written email from all of the trouble I was given upon signing up. I spoke with Tiffany and one of the other nurses at the Rochester office and explained to them what I was promised by one of the higher ups and provided them with the email I received. They showed zero empathy and all they said is we cannot comp sessions. While I understand that may be a policy, I should have not been told and promised otherwise. I was also told I would receive a call from a high up and never did. I followed-up in regards to this, and they completely ignored my concern. This is HORRIBLE customer service especially when we pay thousands of dollars for our treatments and they could careless about making the customer happy, which I have only received satisfactory results. I DO NOT recommend this company to anyone looking for laser hair removal services.

I have heen a client with Ideal Image for about a year for my Botox services. Which are pretty straightforward. I recently decided that I wanted to get lip filler, so I contacted my Rochester, NY Ideal Image representative. We went back-and-forth emailing, I decided to purchase one syringe of filler and 20 units of Botox for my Glabellar lines. She sent over the contracts which I signed, even though I was being charged for 40 units of botox. I had asked for just 20, but no big deal I use it later on. I also paid $400 for a syringe of filler, then I was informed I would not be able to get my filler till June. (this is on April 27th) I was not happy, so somehow they ended up getting me in May 17. When I arrived I was super excited for my appointment. The nurse was very helpful and kind, which they always are. She told me she had to leave the room for a moment. When she came back, I was told I can not get fillers at Ideal Image. The representative had not noticed I have a contraindication in my file. This is after I waited 21 days for this appointment. BTW I’ve had fillers at other Med Spas, with zero issues. Ok so now it’s May 22, I have no filler and I’m still waiting on my $400. The providers that work there are amazing, but Ideal Image as a company is all about just getting you to sign those contracts so they get their $$. I’m sure I’ll get the same company issued response to this review and everyone gets.

Friendly staff, minimal wait time effective results

Highly recommend you find any other place then ideAl image !! So disappointing after spending thousands of $ for hair removal still have hair growth and there responses is your now in the touch up time frame so I have to pay even more to get touch ups….?!?? I was doing this right before Covid hit so I could of had 1-2 more apts without paying anything more but since they closed I never could get thoes sessions now they want me to pay probably another 1,000$+ to get touch Ups because paying over 5k for half legs and underarms wasn’t enough

The technician was friendly and thorough.

Everyone was very nice, seeing big improvements already in my figure and its only been a month.

I want too say Thank you to Liz the RN that did my treatment. She was kind helpful went above and beyond I am so thankful for making my experience so much better. Liz you are the best part of ideal imagine. Thank you Yaneek 🥰❤️🥰

I was greeted by name as I walked in. My appointment was on time. The staff is very nice and will answer your questions and give you their honest judgment to procedures. I always feel comfortable.

I love it here!!!! Tiffany is amazing and I will come here forever. My lips look amazing!

The two women I spoke with, Kristin from the main number and the rep from zoom were great! Very personable, super flexible, great positive energy. Unfortunately the cost is well above the worth of this service for me as my hair growth is pretty slow & its not a need.

Completely crazy, did the whole virtual meeting with consultant. Told her what I needed to have done she did not listen. Set up package that would leave me unsatisfied. They bug you with emails,text, and calls. All that and they dont care. I went appointment tech told me I didn't have the right service ordered. It's frustrating when you tell people and they don't listen. They said management would call me they never did. I had to do all the calling. It toke me two calls to get them start processing my refund.The customer service is horrible they dont communicate with each other and don't listen to what you want to have done as a customer. Complete lack of care and customer service.

Great experience with procedure and technician. So glad I made the decision to do this!

Absolutely amazing

Went flawlessly, from deciding on treatment and making appointment with salesperson Molly Lane to my check-in at the front desk and finally my treatment with Erin, everyone was very professional and beyond informative. I’m looking forward to continuing the treatments and can’t wait to see the end results.

Showed up for my apppointment today only to be told that they cancelled my appointment yesterday! They said they left me a message but I did not get any! I was so mad! I told them they didn't even bother to confirm if I got their message or not? They could have texted or emailed me. They said they don't do that! I will finish my sessions that I already paid for but not getting anymore services and will not recommend to anybody! I was planning to have my daughters get the laser too but not anymore! Very unprofessional and disrespectful of clients time!

I absolutely loved Nadia Mueller ! She was kind informative funny and really is what closed the deal for me . She made my nerves of a Brazilian laser hair removal consultation fly right out the window . If she is a reflection of the staff in my local branch I can’t wait for my appointment! Thank Nadia for truely being a pleasure and a blast to chat with! Whitnie

Hi. And it was wonderful it was my first experience. Christina was very informative and did a very good job.

It's was very easy and painless

Ianni gave me a 5 start treatment. Highly recommended!!!

I had a great experience at IM. Kathy was very welcoming, warm and friendly. Alessia made me feel so comfortable during my laser session. Thank you Kathy and Alessia! 10++!

Very informative, kind, easy to talk too, reasonable rates

100% recomend the staff are so friendly and they make you feel comfortable.

it was a wonderful experience. I do recommend people to contact this company. versus going way to Miami.

I am very happy with my results so far. I was a bit nervous at first, but the location staff are very welcoming and pleasant. Ianni does an amazing job always. Very professional and always does an amazing job!

Always have a good experience at ideal image everyone is very welcoming and friendly

Alessia excellent job and super nice

I have excellent experience i they treat me right

I would have given this a 10 except I wasted over 2 hours of my Sunday getting information and signed up for a package, rearranged work, and drove 20 minutes to my appointment today to find out I didn't qualify because I've had melanoma. Such a huge disappointment. Plus I put down over $700 and haven't gotten that back yet.

Heather is awesome!!!! So knowledgeable and knows what would look good for you!

Tiffany was wonderful and knowledgeable, as always. The receptionist was quite friendly and very quick to check me in. Every employee I have ever encountered has been professional, kind and skillful with treatments. I will be going back for sure!

I’ve been coming to this place for 2 years now and I can’t stress enough how awesome the staff and communication is everyone is friendly and my face is now hair free and super soft

Very nice experience. Heather's singing was an added plus!!

Very relaxed atmosphere, very friendly engaging staff!

My Ultherapy technician was wonderful and receptionist was friendly and helpful. The technician explained everything for the procedure clearly and everything went smoothly. Was very pleasantly surprised but everything.

Very unhappy with results

I feel like my consultant went above and beyond for me. As with all businesses, make sure you read the contract you sign to make sure it's right for you. They offer a welcoming environment and I have never been kept in the waiting room for more than 5 minutes.

HEATHER is amazing! She does my botox and my lip filler and I could not be happier with the results. I look forward to continuing to see Heather at Ideal Image!

Alessia customer care & services will always be remembered and shared to you all! She made me feel so relaxed, comfortable and at ease the whole visit! Love her Energy which a lot of businesses are lacking! Ideal Image 🥳🥳

Ianni made my experience quick and easy. She was pleasant and professional

Warm, friendly environment. Very clean and professional. Staff is super friendly. A big thank you to Alessia for doing my CoolSculpting treatment, she was great! I will definitely be back. I would give 10 stars if I could!!! 🙂

The sales person was mean and rude and kept changing the price

Appreciate your work

Read every line before you sign the papers. Be aware the expirations of the perks. One of my perks had a 3 month expiration date. I called a few months before my membership expired and they told me that it was good only for 3 months. Sucks!

Tiffany is wonderful at Ideal Image on Monroe Avenue! If you are on the fence about getting any services, put your fears aside. Tiffany makes you so comfortable and is great at what she does!

Great experience. Wonderful and friendly people.

It was excellent

I seen Heather and Tiffany they were both amazing. Totally explained everything they were doing and very gentle and caring. I will recommend them to everyone I know. I had an outstanding experience. Molly help me set everything up and also totally explained everything. I’m so happy with all of them. Thank you very much for treating me the you do.

Well I can't say that Ultherapy feels good because it sure doesn't, but I must say that Heather was great ! She helped me get through it with her great personality and understanding. I absolutely loved the way she handled doing ultherapy on my neck. She will always be my go too.

The worst place I have been at and will never recommend this place to anyone. Terrible service and they have no value of your time at all.

Not happy that I couldn’t get checked in and being told I didn’t pay after I paid my bill for two months really aggregated

Everyone was great!! Very friendly and made me feel comfortable.

I love Heather she is very professional and attentive to your needs and makes you feel comfortable.

What a great spa! So happy with everything I’ve done here this far. The staff is knowledgeable, friendly, and made me feel comfortable. I’m so happy I found this place and will definitely be back!

Very kind staff and very informative. Entire appointment was about 20 minutes

Stephanie was great - she made me feel comfortable during my first ever laser treatment. She explained everything and I am looking forward to my next appointment!

Staff nice, professional, clean offices, offers many services.

I’ve received services in the past and were excellent. However, based on my last experience I will not recommend ideal image to anyone. I shared my schedule needs ahead ad of time and they got me into a non refundable contract when they knew they were unable to meet my needs. Ben, the customer care agent, was extremely rude and unprofessional.

Tiffany is AMAZING! So kind and professional. She listens and does a thorough job! Love love love!!

Elizabeth did an amazing job with laser hair removal!

Good

Ashley was absolutely wonderful to work with! She was very helpful with everything that I needed and got back to me in a timely matter. She was a pleasure to work with!

Great

Heather was amazing, calmed my nerves and chatted the whole time to keep me preoccupied! She’s very quick and efficient! I highly recommend this place! You won’t be disappointed and the pain is very minimal!

I’ve always had a pleasant experience coming here. It’s quite a drive (2 hours) but the employees are professional and efficient. If you’re in the Rochester area I recommend!

I love this place the people are always nice and sweet and are very helpful and the results are very good too with the laser treatments. I would highly recommend this place.

I have had a few different treatments and they have all gone better than I could have imagine. The staff is very professional and take the time to walk you through every step of your treatment. I would absolutely recommend them

There is a lot to say about the way this company lied to me to have me sign a contract with them, used the pandemic to not honor their contract, and repeatedly assured me my remaining treatments of my contract would be honored only to go back on that... but there isn't enough room to detail it all here. PLEASE do yourself the favor and find a more ethical company to receive treatments from. In short, Ideal Image: • Informed me during several visits that breastfeeding was reason to delay the start of my contract, only to later tell me this was invalid and "Breast Feeding is not a contraindication to laser hair treatment". Had I been told this was not a valid reason, I would have had no reason to sign the contract when I did and would have instead signed when breastfeeding concluded. • Said that they would honor my remaining visits on three separate occasions only to go back on this at my last visit, telling me corporate changed their minds. • Did not contact me to reschedule a visit they had cancelled as promised, resulting in a further delay of treatment. • Has avoided all attempts at communication to resolve this issue. I have emailed and called a dozen times, spoken to four different representatives at corporate who promised calls back only to never be contacted. The only response I received followed a complaint I had to file with the Better Business Bureau - during which the company failed to address the concerns outlined above or to provide any resolution. At this point, I am appalled with this company. I feel that the company has taken advantage of a global pandemic as a means to not honor the treatments of their customers and am repulsed by the notion that I would be offered a resolution only for the company to later change their mind. Now, I am not only out my remaining treatments and touchups, but need to continue to deal with them if I don't want to lose out on my "Lifetime Guarantee" I am happy to provide more details on my interactions for anyone who may be interested. Please save your money and go to any number of reputable laser spas in the area.

Tiffany was very nice and walked me through the whole procedure..the place was spotless .I will definitely be back...

Lisa at the front desk was very personable, warm and professional!! I always love her warm welcome! My nurse/ technician, Lynn/Lara? ( Also a name that starts with L) was amazing. She was patient, caring, explained everything that I was about to go through and made me quite comfortable!! Kudos to these two wonderful women. Thank you!

My second time getting something done here. Lisa the receptionist is very knowledgeable and friendly. She was able to get me financed and booked for the same week.

Everyone is super friendly and helpful. The laser hair removal process is super quick and not painful. Highly recommend!

Been coming here for months and they are so amazing. Whether in person services or online or through phone. My personal fave ashly, she is so caring, attentive and amazing. Wouldn’t want to get laser with anyone or anywhere else !

went well thank you

All the girls are very nice, professional and helpful

The young woman that did my service was awesome 🤩

Awesome customer service. Answered all my questions.

I have to be honest, I was a little trepidatious at first. Your staff made the experience enjoyable. Hard to believe lasers and needles could be stress free and enjoyable. I’m very happy with the whole experience and I’m looking forward to the results. A big thank you and Happy Thanksgiving!

Walked in and immediately welcomed with warm smiles and conversation. The nurses went through the steps in details and were great!!

Loved it!

This sounds strange, but my appointment was fun! Great staff, professional, knowledgeable and very helpful! If you ask me, this is best place i’ve received treatments in the Rochester area!

Heather is fantastic. Everyone is wonderful there! I love it there.

Staff members are all super friendly, and the laser hair removal process was far less painful than waxing. Honestly, I found it to be unexpectedly relaxing. I will definitely be returning for future treatments. Highly recommend!

Had my first experience and it went according to plan. Stephanie was amazing, she knew exactly what she was doing and very experienced. I definitely recommend getting this done it's effective and it actually doesn't hurt much.. maybe some places are a bit sensitive but it's short lived. Will definitely be coming back not to just finish my legs but will be doing other areas. Highly recommend this!! Thank you!

I had my first treatment on August 6th with no information when I left except to come back to my visit for today(Oct 20th). Upon arrival the nurse told me I needed a CBC to see what my WBC is. I pulled up the last one on my phone and emailed it to her. She had me get ready for my treatment only to come back in 10 minutes later stating I couldn't get my treatment because my WBC was too high. This was the FIRST time I was even told I needed labs done, and why wasn't this explained to me before my first treatment if it is policy I am confused why I even got my first treatment without the labs. So now I have to get labs done before I can get my treatment and they stated the next available appointment isn't until December! I am beyond irritated that someone didn't reach out to me between Aug 6th and today to have me get the labs done so I could proceed with my treatments. Also I have an auto immune disease and my WBC runs high and now they state I may not be able to get the treatments at all. This ALL should have been explained before I even got the first treatment. I'm confused why I could get one done with my WBC being elevated but all of a sudden I cannot.

I wasn't aware in advance that I would basically have to undress for an evaluation from someone I was meeting for the first time, virtually. I would prefer to have a consultation with information about the procedure(s) and potential cost. It's a medical procedure and I want answers to my questions from someone with at least a PA or NP degree.

Stephanie was awesome!!!!! She is great at what she does!

Ashley and Tiffany awesome! Ashley was very professional patient and pleasant while she assisted me in the entire process of finding the right package at the right price to match my needs. Tiffany was very professional and kind as she not only performed my treatment but also educated me on the entire process answering every question I had, with the added bonus that she has a great since of humor. Glad I chose ideal image😊.

I love my experience with everyone at this location! Ashley is very friendly and welcoming when checking into the office. Tiffany is extremely professional and makes me feel super comfortable. Lisa is super helpful and makes it really easy to schedule my appointments.

Heather did an AMAZING job on my lip fillers!!! I will definitely be making my next appointment with her!

I just had my first treatment with Ideal Image, and it was a fantastic experience. Ashley, my technician answered all my questions in a calming manner, drawing on her own personal experiences to give both a professional and personal touch. The office was very clean, and the receptionist friendly. I have no concerns about future appointments, and will definitely recommend

Great experience

I'm very satisfied with all the things that she offered and I'm happy to be able to get it finally done

I would tell everyone to hide their purses. Never pay in advance, read every line and make sure if they make a simple change to give you a better rate, re-read everything again. Dirty players. Pay them upfront and they say your not a candidate for the procedure the take your money and you need to go to court to get them to give it back. This us the New Big Fraud. KNOW THIS. You cannot forfeit your rights. Ideal Image Fraud voids any contract in good faith. Use to love to go there. New people, new management. They art of the steal is America's corporate identity. SAD DAYS FOR THE NEW AMERICA. Never give them all your medical information.... They are not entitled to have. They are Data Mining. They need very little information for any and all their procedure's. Its just a scam to collect your medical information they sell. Don't be confused. They can sell all your information without your name attached to the records. They sell and sell and sell all of your statistics.

I haven't been there physically, but during the zoom the lady was so nice and very helpful. I know I'm going yo have a good experience.