What a great spa! So happy with everything I’ve done here this far. The staff is knowledgeable, friendly, and made me feel comfortable. I’m so happy I found this place and will definitely be back!

Very kind staff and very informative. Entire appointment was about 20 minutes

Staff nice, professional, clean offices, offers many services.

Stephanie was great - she made me feel comfortable during my first ever laser treatment. She explained everything and I am looking forward to my next appointment!

I’ve received services in the past and were excellent. However, based on my last experience I will not recommend ideal image to anyone. I shared my schedule needs ahead ad of time and they got me into a non refundable contract when they knew they were unable to meet my needs. Ben, the customer care agent, was extremely rude and unprofessional.

Deceptive pricing and sales, receptionist should work on her theraputic communication. Save urself the headache. Other facilities are much easier to work with.

Elizabeth did an amazing job with laser hair removal!

Tiffany is AMAZING! So kind and professional. She listens and does a thorough job! Love love love!!

Good

Ashley was absolutely wonderful to work with! She was very helpful with everything that I needed and got back to me in a timely matter. She was a pleasure to work with!

Great

Heather was amazing, calmed my nerves and chatted the whole time to keep me preoccupied! She’s very quick and efficient! I highly recommend this place! You won’t be disappointed and the pain is very minimal!

I’ve always had a pleasant experience coming here. It’s quite a drive (2 hours) but the employees are professional and efficient. If you’re in the Rochester area I recommend!

I love this place the people are always nice and sweet and are very helpful and the results are very good too with the laser treatments. I would highly recommend this place.

I have had a few different treatments and they have all gone better than I could have imagine. The staff is very professional and take the time to walk you through every step of your treatment. I would absolutely recommend them

There is a lot to say about the way this company lied to me to have me sign a contract with them, used the pandemic to not honor their contract, and repeatedly assured me my remaining treatments of my contract would be honored only to go back on that... but there isn't enough room to detail it all here. PLEASE do yourself the favor and find a more ethical company to receive treatments from. In short, Ideal Image: • Informed me during several visits that breastfeeding was reason to delay the start of my contract, only to later tell me this was invalid and "Breast Feeding is not a contraindication to laser hair treatment". Had I been told this was not a valid reason, I would have had no reason to sign the contract when I did and would have instead signed when breastfeeding concluded. • Said that they would honor my remaining visits on three separate occasions only to go back on this at my last visit, telling me corporate changed their minds. • Did not contact me to reschedule a visit they had cancelled as promised, resulting in a further delay of treatment. • Has avoided all attempts at communication to resolve this issue. I have emailed and called a dozen times, spoken to four different representatives at corporate who promised calls back only to never be contacted. The only response I received followed a complaint I had to file with the Better Business Bureau - during which the company failed to address the concerns outlined above or to provide any resolution. At this point, I am appalled with this company. I feel that the company has taken advantage of a global pandemic as a means to not honor the treatments of their customers and am repulsed by the notion that I would be offered a resolution only for the company to later change their mind. Now, I am not only out my remaining treatments and touchups, but need to continue to deal with them if I don't want to lose out on my "Lifetime Guarantee" I am happy to provide more details on my interactions for anyone who may be interested. Please save your money and go to any number of reputable laser spas in the area.

Tiffany was very nice and walked me through the whole procedure..the place was spotless .I will definitely be back...

Lisa at the front desk was very personable, warm and professional!! I always love her warm welcome! My nurse/ technician, Lynn/Lara? ( Also a name that starts with L) was amazing. She was patient, caring, explained everything that I was about to go through and made me quite comfortable!! Kudos to these two wonderful women. Thank you!

My second time getting something done here. Lisa the receptionist is very knowledgeable and friendly. She was able to get me financed and booked for the same week.

Everyone is super friendly and helpful. The laser hair removal process is super quick and not painful. Highly recommend!

Been coming here for months and they are so amazing. Whether in person services or online or through phone. My personal fave ashly, she is so caring, attentive and amazing. Wouldn’t want to get laser with anyone or anywhere else !

Lisa was so friendly and they where helpful.

All the girls are very nice, professional and helpful

went well thank you

Awesome customer service. Answered all my questions.

The young woman that did my service was awesome 🤩

I have to be honest, I was a little trepidatious at first. Your staff made the experience enjoyable. Hard to believe lasers and needles could be stress free and enjoyable. I’m very happy with the whole experience and I’m looking forward to the results. A big thank you and Happy Thanksgiving!

Walked in and immediately welcomed with warm smiles and conversation. The nurses went through the steps in details and were great!!

Loved it!

This sounds strange, but my appointment was fun! Great staff, professional, knowledgeable and very helpful! If you ask me, this is best place i’ve received treatments in the Rochester area!

Heather is fantastic. Everyone is wonderful there! I love it there.

Staff members are all super friendly, and the laser hair removal process was far less painful than waxing. Honestly, I found it to be unexpectedly relaxing. I will definitely be returning for future treatments. Highly recommend!

Had my first experience and it went according to plan. Stephanie was amazing, she knew exactly what she was doing and very experienced. I definitely recommend getting this done it's effective and it actually doesn't hurt much.. maybe some places are a bit sensitive but it's short lived. Will definitely be coming back not to just finish my legs but will be doing other areas. Highly recommend this!! Thank you!

I had my first treatment on August 6th with no information when I left except to come back to my visit for today(Oct 20th). Upon arrival the nurse told me I needed a CBC to see what my WBC is. I pulled up the last one on my phone and emailed it to her. She had me get ready for my treatment only to come back in 10 minutes later stating I couldn't get my treatment because my WBC was too high. This was the FIRST time I was even told I needed labs done, and why wasn't this explained to me before my first treatment if it is policy I am confused why I even got my first treatment without the labs. So now I have to get labs done before I can get my treatment and they stated the next available appointment isn't until December! I am beyond irritated that someone didn't reach out to me between Aug 6th and today to have me get the labs done so I could proceed with my treatments. Also I have an auto immune disease and my WBC runs high and now they state I may not be able to get the treatments at all. This ALL should have been explained before I even got the first treatment. I'm confused why I could get one done with my WBC being elevated but all of a sudden I cannot.

I wasn't aware in advance that I would basically have to undress for an evaluation from someone I was meeting for the first time, virtually. I would prefer to have a consultation with information about the procedure(s) and potential cost. It's a medical procedure and I want answers to my questions from someone with at least a PA or NP degree.

Stephanie was awesome!!!!! She is great at what she does!

Ashley and Tiffany awesome! Ashley was very professional patient and pleasant while she assisted me in the entire process of finding the right package at the right price to match my needs. Tiffany was very professional and kind as she not only performed my treatment but also educated me on the entire process answering every question I had, with the added bonus that she has a great since of humor. Glad I chose ideal image😊.

I love my experience with everyone at this location! Ashley is very friendly and welcoming when checking into the office. Tiffany is extremely professional and makes me feel super comfortable. Lisa is super helpful and makes it really easy to schedule my appointments.

Heather did an AMAZING job on my lip fillers!!! I will definitely be making my next appointment with her!

I just had my first treatment with Ideal Image, and it was a fantastic experience. Ashley, my technician answered all my questions in a calming manner, drawing on her own personal experiences to give both a professional and personal touch. The office was very clean, and the receptionist friendly. I have no concerns about future appointments, and will definitely recommend

Great experience

I'm very satisfied with all the things that she offered and I'm happy to be able to get it finally done

I would tell everyone to hide their purses. Never pay in advance, read every line and make sure if they make a simple change to give you a better rate, re-read everything again. Dirty players. Pay them upfront and they say your not a candidate for the procedure the take your money and you need to go to court to get them to give it back. This us the New Big Fraud. KNOW THIS. You cannot forfeit your rights. Ideal Image Fraud voids any contract in good faith. Use to love to go there. New people, new management. They art of the steal is America's corporate identity. SAD DAYS FOR THE NEW AMERICA. Never give them all your medical information.... They are not entitled to have. They are Data Mining. They need very little information for any and all their procedure's. Its just a scam to collect your medical information they sell. Don't be confused. They can sell all your information without your name attached to the records. They sell and sell and sell all of your statistics.

I haven't been there physically, but during the zoom the lady was so nice and very helpful. I know I'm going yo have a good experience.

Great staff friendly

My appointment was at 2pm. The treatment started at 2:30. I got coolsculpt under the chin. Everything was great but then the treatment on my left side just kept popping off and we had to start over every time. It was 45 minutes on each side. So basically I only got treated for my right side and because we tried so many times to do the left and it just kept popping off they rescheduled me to come in Sep 15th to finish the full service. I was kind off disappointed just because I now have to wait to see any kind of results and ended up leaving at 5:25. It was a very long process I wasn’t expecting it to be like that. I wasn’t really sure what to expect since they didn’t go over much. Just told me to stay really still. The staff was great really kind. But the actual treatment that I got was disappointing. I hope when I go on Sep 15th it will work out.

Great staff & service!!

I loved my nurse/ the person that did my treatment !! She did a great job and made sure to get everything. She was very comforting and got me in and out quick

First timer in wrinkle relaxer price was manageable every one was nice and polite I didn’t have to wait long they kept constant communication with me overall I’m happy 😊

The best!!!! In just one session I can see a bit different. If someone ask me if I recommend the brazilian hair removal…. Yes I recommend 100%

Heather is wonderful! She makes you feel comfortable and answers any questions you may have.

I love the staff very friendly

They are all so Friendly! And walked me through all of the steps of what she was doing.

Heather is Always Wonderful!!! See is an Amazing RN and Person!!! She was thoughtful enough to perform all my services in one appointment. Due to the busyness of this location I had to make 2 appointments in one week. Heather saw this and did all my treatments in one appointment. She knew that I was usually early. Between this and her thoughtfulness she combined these appointments. I know that I am not the only one that she does things like this for. It was a Fabulous Surprise and Extremely Thoughtful!!! Thank You Heather!!!

Quick service. Very nice staff. I love that the staff are all nurses and very knowledgeable.

Everyone here is amazing! I want to give a shout out to Ashley at the front desk because she went above and beyond to try and help me schedule my appointment around my crazy schedule.

My appointment went really well. From the front desk staff to the tech lady who performed by treatment were super cordial and professional. The treatment was reviewed by a more experienced person and it felt good afterwards, and she covered the areas I indicated the hair was growing a bit more.

Jillian was amazing . She was very helpful, knowledgeable and made me feel comfortable with my decision . She deserves a raise 🙂

Heather was amazing! I was nervous about getting my lips filler (as I’m terrified of needles) and she made the whole process so easy and relaxing. Highly recommend her!!

Great service!

Nadia is very pleasant and I really love my results! She didn't rush or make me feel as though I was a in and out appt. I appreciate all her time and talents.

I went to Ideal Image for a facial procedure. the front office women was very nice and friendly. I was able to complete my paperwork on line for a speedy check in. the two nurses Maria and Alicia were very friendly and comforting, yet also very professional. they explained the procedure itself as well as aftercare, and it was painless from beginning to end. both nurses were very gentile yet sure. Aaron the PA was also great and informative. I was able to have this all done on my lunch hour with time to spare. I can't recommend this spa enough and I wish I could give a higher rating then 5 stars. being a man I was a little intimidated but all the staff made me feel very comfortable. i will definitely go back to Ideal Image and I highly recommend them to both males and females. thanks so much for such a positive experience.

Alicia and Maria were awesome! My lips look amazing!!

Pammela was absolutely amazing, pacient, listening to the concerns and addressing them. Very good experience.

About a year ago, I visited Ideal Image Rochester. I was seen by a nurse named Heather. During my session, we engaged in conversation that quickly took a turn for the worse. In so many words, I concluded that her narrow-minded views on topics were unnecessary. There are various subjects such as race, politics, and religion to name a few that should not be discussed in a professional workplace setting with customers. However, I am well aware that people are entitled to express their opinions on topics, and will not discuss the details of the conversation. Nevertheless, I will say this, please be mindful of what you say to others and be less judgmental. We are all people with feelings, who deserve to be treated the same. My mother and grandmother inculcated the value of treating others the way I would like to be treated. Furthermore, I try to live my life in that manner on a daily basis. Wouldn't it be nice if we all could do the same?

It was very relaxing and enjoyable! I always feel comfortable and feel great when I leave thanks to the staff

Ashley was extremely polite and professional. She also helped me clear up a miscommunication I had the with sales representative I spoke with. The treatment was was also done very quick and smoothly

Absolutely wonderful. Quick, super easy to understand and very friendly staff. Very much enjoyed my experience.

1st time at this location and they made me feel right at home. Excellent customer service as well superior workmanship. My tech, Nadia was outstanding, very joyful, you can really sense she enjoys her job.

For my first time, visiting every one was very nice and professional. Very caring and I was assisted by Nadia who was awesome 👌 5 stars. She explained everything and made sure I was getting the best treatment for my time and money. I definitely recommend

My experience like always was great! I love ideal image!

Extremely high pressure sales experience. People want to look their best and approach medical intervention with trepidation. But the consultation experience is geared heavily toward sales.

It was nice to get an understanding if the procedure I inquired about

I had a very pleasant experience. Heather made me feel very relaxed about the procedure. The nurse practitioner was detailed and friendly. Down to earth, friendly people. Everything went well. Over-all great experience. I would highly recommend to my friends.

Heather was the person who gave me the treatment I had. I had planned on fillers but because of a past health issue I had I was not able to receive that treatment. Heather suggested another type of treatment that would be appropriate for me and she was able to provide that treatment in place of the one I had initially planned. I felt very satisfied with the services I received and hope I will be happy with the results in a few weeks.

Kelsie was amazing! They're so knowledgeable and accommodating, Im so excited to have chosen them

Everybody was friendly and welcoming. Explained process well. They have great summer deals going on which makes such a great time to get in there and change your life!!

**UPDATE** it took a week for someone to reach out and when I put in a dispute for the charges they only offered to give me back $2020 of the $2900 I was charged. A single session for the areas I had done go for about $150 total and now I cannot get a response via email or phone from anyone with the company.** Bought a laser hair removal package for over $2500 and found out a few weeks later the rep that sold me my package added on a $250 membership without my knowledge. My first appt the machine broke and was pushed back over a month, when I went in I mentioned the added charge and was told a manager would reach out. I waited a week and no one called, so I called and let the girl know what happened (again) she sounded extremely annoyed and told me she would have a manager call, that was a week ago and still haven’t received a call. I also emailed the woman who sold me the package (since that was the only way to contact her) and the email just keeps bouncing back undelivered. Definitely wouldn’t recommend purchasing services from ideal image especially when you can go anywhere else and actually feel like a valued customer and not be overcharged and blatantly stolen from.

Wonderful..Tiffany is always on point..great job on everything ⭐️⭐️⭐️⭐️⭐️

I always have a positive experience at Ideal! Nadia made sure I felt comfortable, made great conversation, and was very personable. Would recommend coming here for sure!

From the point of admission the staff was incredibly friendly, informative and I would highly recommend Ideal Image to everyone!

Nadia was amazing at explaining everything in detail for laser hair removal. She constantly checked to make sure everything was OK. She was caring and knowledgeable. A+++

I have never used any beauty services, but I wanted to get my fiancé a nice treat for our anniversary. I called to get an idea of what services might be right and Lisa was so helpful and kind. When I came into the Monroe Ave location I was pleased to find her working and she helped me set up an appointment. My fiancé was thrilled. Perfect and easy gift!

I spoke with Lisa on the phone and was impressed by her friendly & professional manor. She was extremely knowledgeable & provided thorough, detailed information regarding your services.

I had a great experience with my consultation appointment. Everything was very well explained.

Nadia is very knowledgeable and makes me comfortable during my treatments. She answers all my questions and is a pleasure to talk with. Love the treatments so far:)

The doctors are so kind and comforting. I'm always offered a stress ball which is always much needed!

I've been paying on my Fortiva card since February 2021 for ideal Imaging for a service that wasn't provided and I was told today that I wasn't medically qualified to have the procedure. This was a waste of my time and gas. I just want this procedure canceled since its well over $1,500 I don't want to have to keep paying a charge and interest for a service I cannot qualify for.

Everyone is so nice and helpful! It’s always a great experience!

Very pleasant. Had a ultherapy-skin-lifting done. The attendant that worked on me, was very concerned about me being very satisfied She explained everything that was happening and what was going to happen. Very pleasant to me After about a month I’m looking at my face and taking photos. I see no difference. I would not advise this. Or perhaps it does not work on everyone. It did not work on me I am saddened by spending all this money and having not to work. Besides a pain in with you I’m getting it.

Heather is an absolute dream! She is so professional and so knowledgeable that she makes an uncomfortable procedure calming. I trust her completely even in the most vulnerable treatment I’ve ever had. Don’t sleep on these packages.

I recently had an issue with an incorrect loan financed through Ideal Image & their lender. I must have called the Rochester location 10 times in a course of 3 days in hopes to get it worked out and Ashley spoke with me each time. She was by far the nicest person I’ve ever spoken to in customer service and she helped me each time I called and made sure to get my problem completely figured out. She was extremely patient and understanding and made sure to help in every way she could. I have not yet received services from Ideal Image but knowing that Ashley was so supportive on the back end of things, will definitely influence my decision in using them for future services! Thank you again, Ashley!

Friendly customer service

She was very sweet and explained everything but before we started I asked the other fellow good the office so I did ask this for nothing. He told me a totally different price. It's a total of $5,000 plus. I was originally told under $3,000. And the examples had way less body fat that I. I tried to tell her that and she said it would work. Yeah it would but how much would it cost me you know

I love coming to get my laser treatments with Nadia! She is so personable, professional and knowledgeable. I make sure I get her every time for my appointments! The facility is always cleanly and the rest of the staff is very friendly and welcoming! Definitely worth the price and is always a wonderful experience!

Nadia is extremely professional. She made my experience so worth it. Thank you for your excellent attention to details, and being such an awesome communicator. See you again soon!

I absolutely love NADIA!!!! Her professionalism, knowledge & personal approach make me feel so confident! She provides an exceptional service and is so detailed in her work with wrinkle relaxers. Love all the staff and how nice everyone are always to me! I go every 3 months for my appointments and I say: DON'T SEARCH ANY FURTHER, GO TO IDEAL IMAGE!!!!

It was a very friendly and professional experience, I felt very confident. Thanks a lot

very pleasant and efficient. i also appreciate all the covid precautions!