I had a very pleasant experience. Heather made me feel very relaxed about the procedure. The nurse practitioner was detailed and friendly. Down to earth, friendly people. Everything went well. Over-all great experience. I would highly recommend to my friends.

Heather was the person who gave me the treatment I had. I had planned on fillers but because of a past health issue I had I was not able to receive that treatment. Heather suggested another type of treatment that would be appropriate for me and she was able to provide that treatment in place of the one I had initially planned. I felt very satisfied with the services I received and hope I will be happy with the results in a few weeks.

Everybody was friendly and welcoming. Explained process well. They have great summer deals going on which makes such a great time to get in there and change your life!!

**UPDATE** it took a week for someone to reach out and when I put in a dispute for the charges they only offered to give me back $2020 of the $2900 I was charged. A single session for the areas I had done go for about $150 total and now I cannot get a response via email or phone from anyone with the company.** Bought a laser hair removal package for over $2500 and found out a few weeks later the rep that sold me my package added on a $250 membership without my knowledge. My first appt the machine broke and was pushed back over a month, when I went in I mentioned the added charge and was told a manager would reach out. I waited a week and no one called, so I called and let the girl know what happened (again) she sounded extremely annoyed and told me she would have a manager call, that was a week ago and still haven’t received a call. I also emailed the woman who sold me the package (since that was the only way to contact her) and the email just keeps bouncing back undelivered. Definitely wouldn’t recommend purchasing services from ideal image especially when you can go anywhere else and actually feel like a valued customer and not be overcharged and blatantly stolen from.

Wonderful..Tiffany is always on point..great job on everything ⭐️⭐️⭐️⭐️⭐️

I always have a positive experience at Ideal! Nadia made sure I felt comfortable, made great conversation, and was very personable. Would recommend coming here for sure!

The most painful process I’ve ever been through without any results. I used to wax my “bikini area” every four weeks and would recommend doing that over this place. I decided it was worth spending $2,000 that I don’t have over continuing with their treatment. Their staff so clearly knew it was beyond painful and would just smile and shock my skin through it. NEVER GO HERE!!!!

From the point of admission the staff was incredibly friendly, informative and I would highly recommend Ideal Image to everyone!

Nadia was amazing at explaining everything in detail for laser hair removal. She constantly checked to make sure everything was OK. She was caring and knowledgeable. A+++

I have never used any beauty services, but I wanted to get my fiancé a nice treat for our anniversary. I called to get an idea of what services might be right and Lisa was so helpful and kind. When I came into the Monroe Ave location I was pleased to find her working and she helped me set up an appointment. My fiancé was thrilled. Perfect and easy gift!

I spoke with Lisa on the phone and was impressed by her friendly & professional manor. She was extremely knowledgeable & provided thorough, detailed information regarding your services.

I had a great experience with my consultation appointment. Everything was very well explained.

Nadia is very knowledgeable and makes me comfortable during my treatments. She answers all my questions and is a pleasure to talk with. Love the treatments so far:)

The doctors are so kind and comforting. I'm always offered a stress ball which is always much needed!

I've been paying on my Fortiva card since February 2021 for ideal Imaging for a service that wasn't provided and I was told today that I wasn't medically qualified to have the procedure. This was a waste of my time and gas. I just want this procedure canceled since its well over $1,500 I don't want to have to keep paying a charge and interest for a service I cannot qualify for.

Everyone is so nice and helpful! It’s always a great experience!

Heather is an absolute dream! She is so professional and so knowledgeable that she makes an uncomfortable procedure calming. I trust her completely even in the most vulnerable treatment I’ve ever had. Don’t sleep on these packages.

Very pleasant. Had a ultherapy-skin-lifting done. The attendant that worked on me, was very concerned about me being very satisfied She explained everything that was happening and what was going to happen. Very pleasant to me After about a month I’m looking at my face and taking photos. I see no difference. I would not advise this. Or perhaps it does not work on everyone. It did not work on me I am saddened by spending all this money and having not to work. Besides a pain in with you I’m getting it.

I recently had an issue with an incorrect loan financed through Ideal Image & their lender. I must have called the Rochester location 10 times in a course of 3 days in hopes to get it worked out and Ashley spoke with me each time. She was by far the nicest person I’ve ever spoken to in customer service and she helped me each time I called and made sure to get my problem completely figured out. She was extremely patient and understanding and made sure to help in every way she could. I have not yet received services from Ideal Image but knowing that Ashley was so supportive on the back end of things, will definitely influence my decision in using them for future services! Thank you again, Ashley!

She was very sweet and explained everything but before we started I asked the other fellow good the office so I did ask this for nothing. He told me a totally different price. It's a total of $5,000 plus. I was originally told under $3,000. And the examples had way less body fat that I. I tried to tell her that and she said it would work. Yeah it would but how much would it cost me you know

Friendly customer service

I love coming to get my laser treatments with Nadia! She is so personable, professional and knowledgeable. I make sure I get her every time for my appointments! The facility is always cleanly and the rest of the staff is very friendly and welcoming! Definitely worth the price and is always a wonderful experience!

Nadia is extremely professional. She made my experience so worth it. Thank you for your excellent attention to details, and being such an awesome communicator. See you again soon!

I absolutely love NADIA!!!! Her professionalism, knowledge & personal approach make me feel so confident! She provides an exceptional service and is so detailed in her work with wrinkle relaxers. Love all the staff and how nice everyone are always to me! I go every 3 months for my appointments and I say: DON'T SEARCH ANY FURTHER, GO TO IDEAL IMAGE!!!!

very pleasant and efficient. i also appreciate all the covid precautions!

It was a very friendly and professional experience, I felt very confident. Thanks a lot

If you have ever thought about getting lip filler, CALL IDEAL IMAGE! I have been self conscious about my lips for a while because I have a very defined cupid's bow but otherwise thinner lips. My experience at Ideal Image was amazing. Their team made me feel completely at ease before, during, and after the procedure. They explained everything in terms I could understand and made sure I knew what was going to happen and what to expect. They also prepared me well to heal in the weeks afterward, and even called to check on me the next day to make sure I was ok and didn't have any other questions. All of that- and their entire team is so nice and super professional. The pictures below show the results, I'm so happy with them. The first picture is before, the second is right after (you can see that there was minimal swelling and they are so much more even!), and the third is a week after. I love my new smile and am so glad I went with Ideal Image. I will be going back!

Definitely recommend this I went a little worried about a few things. They were so nice and professional all it was amazing my first day I had Nadia and she made all my fears go away. She was sweet and caring! Can’t wait to go back.

Excellent with injection”s didn’t feel a thing. Professional and really kind.

Nadia is the best! Wonderful experience always!

Nadia is amazing! She did my lip filler and I LOVE it! My lips look very full, yet still natural and perfectly shaped. She is very light handed, and I didn’t have any of the bruising or lumpiness that can happen with fillers. I will be making regular appointments with Nadia to keep this look. I have gotten so many compliments!

Nadia is wonderful the treatment was done before I knew it!!

So far so good. Jayla was amazing as a first point of contact. Julianne was very encouraging and gave me a sense of security that this was a great decision. Looking forward to my first appointment.

Nadia was great! Will always go back!

Everyone was very helpful, informative and nice. I liked that we could facetime the consult. It was fast and convenient.

I had zero result from cool sculpting. And my weight fluctuates around 5 lbs throughout the day no matter what. From leaving my house to the follow up appointment, 3 pounds fluctuated. They offered me nothing, no solution to amend the absolute no result I received for a 2,000$ procedure and told me to “lose 5 pounds and come back” welp. I’m 5 pounds lighter again and there’s still nothing. I really feel like this is a scam. Or at the very least, they don’t really care to take care of a dissatisfied customer. I was upset and trying to explain that I was upset and the Dr locked me out of the building instead of giving me any documentation of my visit or anything I was asking for. I don’t ever want to go back, and now I’m 2,000$ poorer. And sad.

Nadia in the Pittsford office is great!

All the girls here are absolutely the BEST!..Tiffany is amazing..she did my lips and my cheeks this past week..I am just thrilled with the outcome..she makes dreams come true!!!..can’t express how truly happy I am..Thank you Rochester Ideal Image.

Quick service. Very nice staff. I love that the staff are all nurses and very knowledgeable.

Great service!

I was very pleased with the way Heather handled this rather uncomfortable treatment. Her patience with me was calming and help me get through it.

Breonna is AMAZING!!! Made me feel super comfortable about a new experience. Shared her knowledge and my options and now I know even more about ideal imagine. What an awesome rep! I am sooooooo excited about my upcoming experience and can’t wait to share my results. From Amanda

Nothing but god experiences from this office. Everyone I have worked with have been so informative and down to earth. I never leave with questions and always leave with a smile. Thank you again to Heather W. for taking extra special care of me and being so helpful ! If you want quality care, I highly recommend !!!

I had an amazing experience! Very clean! Wonderful staff. Great at listening and helping to achieve the best results for me!

I love Heather she is very professional and attentive to your needs and makes you feel comfortable.

Heather ( the nurse) is not only a sweetheart, she is also extremely knowledgeable and very professional. Would highly recommend her and Ideal Image!

Excellent

I feel pleased, and happy, thank you

Nadia is the best! I really appreciate her. She is so nice and makes you feel comfortable.

I was fun,exciting and very informative

I had a really great appointment today. The Esthetician (I'm sorry if that's not the proper title) was extremely friendly and informative. I felt welcomed and very happy when I left. Thank you so much!

Courtney was very pleasant. She explained both techniques to me. I really like that she respected my decision on which treatment I wanted to do, and did not try to pressure me to do something else.

The environment was very professional and clean. The girls were great and super informative. It was very nice relaxing environment. They followed all COVID protocol and were very informative, especially about aftercare. They answered all of my questions that I had and took the time to do what they had to do. This is a wonderful place with a great atmosphere.

I've been a member for almost a year. ideal Image lives up to its promises. The staff are all well trained dedicated professionals.

Heather is amazing. I love her energy and making the entire process smooth and easy

10/10 can’t wait for permanent hair loss

Second time getting my lips done here, Heather did them today & she was amazing! Super nice and personable and she was very informative and answered any questions.

As always, my laser hair removal appointment was a 10/10.

The nurses are always a pleasure to work with!

Jennifer was very courteous and made sure i was comfortable as possible

Had a wonderful experience! The doctor was super sweet very patient and took time to listen to my concerns and did an amazing job!! Looking forward to my next visit!

everyone is so friendly and kind. the facility is very clean

It was amazing! Heather was so good! There were a couple times I got dizzy and she was fantastic at making sure I was ok before continuing. I am for sure going to go back!

This ideal image location is fantastic. Clean, professional, and friendly. The staff is incredible and go out of their way to be sure you are comfortable. Love Heather!! Would highly recommend!

I like the service

Such a professional and comfortable atmosphere! They made me feel very welcome and made sure I was comfortable and relaxed the whole time. Would highly recommend!

My experience was very professional, clean, and efficient. I highly recommend!

I have been a customer for quit a few years. I always have a good experience.

My employee was super friendly knowledgeable explained every step of the process and made me feel very comfortable I'm very happy with my experience

Great experience! Jennifer and Heather were awesome. They explained everything they were doing and made me feel really comfortable.

No experience yet. Have not gotten a phone call for my first appt

Jennifer did my treatment today and did a wonderful job. She was so welcoming and went above and to make me feel comfortable. I highly recommend ulthera and will be back,

Today was my second appointment and I have wonderful experience with Jennifer, she is amazing and very kind, and have a lot of consideration because I have very painful experience on my first time. Everything was perfect! Very good service and very careful on this pandemic time.

Staff was welcoming and knowledgeable. I did not feel embarrassed about the hair I wanted removed which is extremely important to me.

Awesome 👌 very easy girl was the best

Tiffany is amazing. Even though the treatment hurts like [email protected]% she is super thorough and attentive. She does little thoughtful things to help you manage the pain and is super easy to talk to. I want her all the time!

Very informative, professional and friendly.

After having some scheduling issues due to Covid, ideal image called me back and got me in for an appt within the next few weeks. Very accommodating and nice over the phone. Thank you!

Ideal Image has a warm and welcoming environment and staff. Heather is very knowledgeable about the procedures. She is very thorough and makes sure I’m comfortable during my treatments.

Kit was very understanding and helpful with my consultation and booking.

Jennifer was very clear about the process and made my first experience a great one. She was so upbeat and engaging.

I never had services. I did buy a package for service I never received. I took out a almost 3,000 credit line with them and additionally put 1000 on my own cc I intended to have services, then covid broke out, destitute over my job and not knowing I called to cancel this-seeing i am a single mom and do not have the luxury now of making this choice in a pandemic - I explained to girls different people there and even manager. I got no where. All they sad is theyd reschedule me once the pandemic broke and i could get after. I explained my work-I have to recant my losses and id gladly go back when I could...they rudely used the ole..."you signed a contract"---are you kidding me? During this time your really worried about that. it turned my stomach and made me never want to go back. I filed a complaint with my bank and the new cc I was already getting bills for not even having the service. I told the cc company what was said and they did investigation also told me (their cc people not mine) that I COULD break my contract and that is what happened they never billed me and my own bank also refunded me. HOWEVER