Charlotte

6000 Fairview Road
Suite 275
Charlotte, North Carolina 28210
704-935-5703

Current Promotions

Sun CLOSED - CLOSED
Mon 8:00am - 6:00pm
Tue 8:00am - 8:00pm
Wed 8:00am - 7:00pm
Thu 8:00am - 8:00pm
Fri 8:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our Charlotte MedSpa is located in the South Park area of Charlotte. Our clinic is in the high-rise building connected to Ruth Chris’s Steakhouse on 6000 Fairview Rd.
  • Our Registered Nurses and Nurse Practitioners have been extensively trained at our Cosmetic Institute at our company headquarters in Tampa, Florida on a wide range of noninvasive treatments. We specialize in Laser Hair Removal, CoolSculpting, Ultherapy, Broad Band Light Therapy, Wrinkle Relaxers and Fillers including Botox, Juvéderm, Restylane and Kybella.
  • We offer you the best products in our upscale discreet location in South Charlotte. Please stop by or call any time. We are always available and happy to have an honest conversation about whatever concerns you have when you look in the mirror. All of our treatments are non-invasive and performed right here in our clinic.
  • We can’t wait to meet you and help you look and feel your best.
  1. Starting out going north or south on I-77 /US-21.
  2. Take the Tyvola Road exit(exit 5)- toward The South Park Mall.
  3. East onto Tyvola Road (right if you are north bound/ left if you are south bound)
  4. Stay straight to go onto Fairview Road (Tyvola turns into Fairview)
  5. End at 6000 Fairview Rd. Suite 275, Charlotte, NC 28210 on the right.
3.9/5
3.9 /5
377 Reviews

Google
5.0/5
Sep 23, 2021
Google Ideal Image Charlotte
Every one I have spoken with has been extremely helpful and nice. Answering every question I have and reaching out to me when there are new VIP discounts to make sure I don't miss them.
Google
5.0/5
Sep 22, 2021
Google Ideal Image Charlotte
I love Ideal Image. I have been going here for Botox for the last few years and recently saw Lindsey B. for lip filler; she was fantastic and they have done a great job at finding appointments to get me in. Great bedside manner and attentiveness from the front desk to the nurses-Thank you!
Google
5.0/5
Sep 22, 2021
Google Ideal Image Charlotte
Had a great and quick service ! Elizabeth was super nice ! Thank you !
Google
1.0/5
Sep 20, 2021
Google Ideal Image Charlotte
If someone told me what I was signing up for in December 2019 for $5,000 I would have walked right out.. I found out yesterday's treatment was my last one even though all my treatment areas are still actively growing hair. My treatment plan was to be used within 16 months of my first treatment but with Covid-19 closing the office down I was not able to come to as many appointments as I should have (every 6-8 weeks). There is a slight reduction in the amount of hair growing but I didn't spend that much money on a membership to still have to be dealing with back and neck hair. I was told today that I would need to come in from now on and pay for touch-ups.. Also, the last treatment I had yesterday, the technician noticed I was not even close to 'hairless' and turned the laser to the highest capacity. She did my lasering twice over, which I'm not sure is safe. I'm am severely blistered and my skin has never hurt like this before. There seems to be a lot of damage. See photos. I do not recommend Ideal Image for laser hair removal..unless you are looking to still be hairy after your treatment plan is done. *Last photo is after healing, I am now scarred on my upper arms*
Google
5.0/5
Sep 17, 2021
Google Ideal Image Charlotte
Liz was AMAZING!!!! She was very kind and thorough in my services today. The conversation was definitely a helpful distraction and made the time fly. I’m almost sad that this was my last treatment.
Google
1.0/5
Sep 16, 2021
Google Ideal Image Charlotte
The representative lied to me to trick me into signing a contract that was completely different from what she told me orally. Because I was on a zoom video call and being watched, I felt uncomfortable and pressured to sign the contract, so I did not read it, which is my fault, but the representative told me that they "garauntee 100% hair removal". I later found out that is a lie. No amount of hair removal is guaranteed as per the contract, and I was told by an on site employee that hair removal is typically only 85% to 95%. The 100% guaranteed hair removal was the only reason I agreed to pay the large sum of money, but it was all a lie. Another thing I was lied to about, I was told I would have unlimited session until I reached 100% hair removal. The contract says I only have 16 months of treatments and the treatments have to be 8 weeks apart so Im only getting 8 or 9 treatments total.. that's far from unlimited. I was completely scammed and will be getting lawyers involved if I am not allowed to cancel this contract.
Google
5.0/5
Sep 15, 2021
Google Ideal Image Charlotte
Amazing! Professional, prompt and HONEST
Google
1.0/5
Sep 11, 2021
Google Ideal Image Charlotte
Their big sell for laser treatment is the life time contract. Good luck ever getting an appointment for those touch up appointments. Even if you do manage to find any availability (which they never have, you get waitlisted for an appointment), you will have to speak to a rude and condescending receptionist in the process. It's one of the more expensive laser hair removal places in Charlotte. Based on my consistently negative experience, I recommend going elsewhere.
Google
1.0/5
Sep 10, 2021
Google Ideal Image Charlotte
Very hard to get appointment. Wish I would have known before I spent so much money.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Charlotte
Brittany was awesome...this is the first time since getting treatment there that I have been satisfied and felt like I got what I paid for..I wish I could get her all the time for my remaining treatments..Thank you Brittany..
Google
5.0/5
Sep 7, 2021
Google Ideal Image Charlotte
It was great! Great people and service!
Google
1.0/5
Sep 6, 2021
Google Ideal Image Charlotte
I left before treatment. The nurse tried to change my appt type to meet her needs (even though I already prepaid $2200). She was being too abrupt, pushy, and rude. She made me uncomfortable and tried to change my services to suite her time constraints even though I was early. She TRIED to make me accept a lesser treatment and wouldn't give me followup appt info to finish what I paid for unless I let her take pics and complete a service inferior to what I signed up for. I did not allow the pics or inferior service. I think the pics would've implied agreement and I did not agree. She even said to my face, "we need to hurry up" even though I was early and she didn't plan on following thru with my scheduled and paid for service. Wrong thing to say to a person who's ACTUAL FACE you're giving treatment to. Her vibe was condescending like I didn't pay to be there or like she was giving me charity??? IDK but I'm cute, I could wait until I save a couple more hundred to seek PROFESSIONAL services. And I will. No thank you Ideal Image Charlotte NC.
Google
4.0/5
Sep 1, 2021
Google Ideal Image Charlotte
My experience was great. Everyone is so sweet. The only thing I don't like is that I paid to be seen EVERY 6-8 weeks and they continue to schedule me 10-12 weeks if not longer. That is uncalled for when I paid in full.
Google
5.0/5
Aug 30, 2021
Google Ideal Image Charlotte
Great experience, thank you so much!
Google
2.0/5
Aug 28, 2021
Google Ideal Image Charlotte
The service itself is terrific, the laser I love. The customer service and Ideal Image is terrible; it is inconsistent. You’re supposed to be treated every six weeks, but when you get done with your appointment, they tell you that the appointment system is not opened, so to call back, but when you called back, they tell you that they’re booked out for the next couple of months and that you can be waitlisted. I was also told that I had to receive treatment first before they could prescribe me the number cream, but then when I got to my appointment, I was advised that was not accurate, so basically I had to go through a painful experience for nothing when I could have just been offered the numbing cream from the start.
Google
1.0/5
Aug 26, 2021
Google Ideal Image Charlotte
Warning DO NOT WAIST YOUR TIME AND MONEY! It really upset me to even write this post but I think people should be warned. At first when you call an appointment is readily given. When you try to make another one the excuse is always the appointment system is booked but we'll contact you and put you on the waiting list which never happens. It's not fair that people spend their money to go through this mess.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Charlotte
Lindsey H is awesome. Professional and personable. I highly recommend her at Ideal Image. She goes above and beyond!
Google
1.0/5
Aug 14, 2021
Google Ideal Image Charlotte
The actual visit was not eventful. My issue with the company is that my previous session was in March. I was told I would be contacted to reschedule when the schedule opened up for July. I contacted the company 4 times. Twice in June and then twice in July and was told the schedule was locked. No explanation of why I could not schedule the last call in the second week of July I was told that everything was booked until October. It was not until I stated I wanted to speak to a manager that I was given an apt in July. This is unacceptable, when I talked to the manager she offered no type of assurances just told me how good the company was and how good the people in Charlotte are. I have no faith in this company at all to render the services that I have already paid for. This is not how you treat people. If I could cancel and go elsewhere I would.
Google
1.0/5
Aug 14, 2021
Google Ideal Image Charlotte
These people stalked me for over a year with weekly emails about laser hair removal. I finally decided to do a consultation and was very happy with that part. I decided to buy a package because I was tired of waxing. I had my first appointment that same week. That was the only thing on time that has happened. It’s impossible to get a return appointment in a timely fashion. “The schedule isn’t open yet” when you complete your appointment and “we’re putting you on the waiting list”. The waiting list is non-existent. They keep taking on new clients and not servicing the ones that have already paid them thousands of dollars. I keep hearing we are getting a new nurse, or we are opening a new room, but all of it is lies. They just keep harassing new people into signing up so they can keep taking their money without the capacity to service them. Don’t do it. Go anywhere else. Buy that Groupon and save yourself the headache and thousands of dollars. Or just keep waxing. At least you know you will get serviced on time.
Google
2.0/5
Aug 11, 2021
Google Ideal Image Charlotte
I have also had a very difficult time getting touch up appointments. When I have be able to get a hair removal treatment it has been good with nice and professional staff. However, it has been months and I have also been told that I am on a waiting list for an appointment that only takes about 5-10min. It took far more treatments then in my contract to get the desired results but over time that did improve. I started getting some touch ups done and the results have been better. I agree that for the amount of money spent it should not be so long before you can even schedule an appointment in order to have/keep the results that you paid for.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Charlotte
Jessica was knowledgeable and friendly! I was impressed with her in every way! She totally changed my mind about treatments I thought I knew and in the long run will certainly help me save money and improve my overall appearance.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Charlotte
Nurse Brittany is simply the best ! I laughed throughout my entire procedure !
Google
5.0/5
Aug 6, 2021
Google Ideal Image Charlotte
I absolutely loved it... Brittany was so great and made me feel so comfortable.
Google
5.0/5
Aug 5, 2021
Google Ideal Image Charlotte
Very nice , clean, helpful
Google
4.0/5
Aug 3, 2021
Google Ideal Image Charlotte
Easy, fast, great customer service.
Google
2.0/5
Aug 2, 2021
Google Ideal Image Charlotte
Scheduling is ridiculous. For the cost I shouldn’t have to wait months for appointments. They tell you to get the treatments within a certain window of time and then they never have availability to set you an appointment within that window. From reading other reviews this is a common issue. It’s terrible customer service and the receptionists are incredibly rude. I wish I would have known this before paying up front.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Charlotte
The Charlotte, NC location is my all time favorite BUT things are getting really chaotic and tight with the scheduling. They need more slots and calender availability. This is becoming absolutely insane.
Google
1.0/5
Jul 31, 2021
Google Ideal Image Charlotte
Extremely ill mannered customer service. Very disappointed in spending my time or money at this location of ideal image. They barely answer the phone and when they do it's unpleasant. You can feel the eye rolls through the phone. They don't ever have appointments, and the location is in a terrible corporate office building. These employees really need to be trained on ethics of customer service. It’s as if they would only help you if you are rude and demanding. Being nice with them leads to lazy rude answers. The customer service employee at the front, “Sa***,” was very rude, and when told so, she retaliated on the phone. I told them they were rude after 7 minutes of putting up with their responses that lacked all attributes of customer service.. The other employee had the audacity to tell me Sa*** was crying because I told her she can’t talk to customers like that. No matter what I would’ve said an employee should not have guilted me about the other employee crying. As If my day wasn’t ruined already from the rude employee. We had already talked about the situation and settled it but I felt very unsettled when the other employee said she walked out and found the person that was rude crying. Why would you tell me that? Why would you tell a customer that? I didn’t call and tell them I was crying? Of course that made me feel bad but then I thought wow why do I feel bad when she brought his upon herself. This is absolutely appalling and now they won’t answer the phone.
Google
5.0/5
Jul 29, 2021
Google Ideal Image Charlotte
Highly recommend Charlotte Ideal Image. Went for Botox with Lindsey B- she is AMAZING! She was flexible in working around my schedule and does great work! Can’t wait to go back for more. Everyone was very professional during the entire experience. 5 stars for sure!
Google
5.0/5
Jul 28, 2021
Google Ideal Image Charlotte
Space was clean, professional, and welcoming. Lindsey B was awesome! My 16 year old daughter is having laser hair removal and Lindsey B made her feel comfortable and safe. She walked her through the process and answered any questions she had. She was anxious at first but after her first treatment she is excited to go back for the rest of her appointments. We can’t wait to see the finish product!!
Google
5.0/5
Jul 28, 2021
Google Ideal Image Charlotte
I went to Ideal Image Fairview Rd Charlotte for Botox and filler. I was very pleased with both. My injector Lindsey B was amazing and made me feel at ease throughout the appointment.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Charlotte
I was very pleased with the quality, value, and professionalism shown be Lindsey B. She was able to squeeze me in to fit my schedule, very prompt, thoroughly educated me on my procedure, and am still very pleased with my results!
Google
1.0/5
Jul 27, 2021
Google Ideal Image Charlotte
I'm not one to leave negative reviews, however, I think much must be said regarding scheduling follow-up appointments. While I had good results when I first starting receiving laser hair removal, with time and two children, I've started to need touch-ups, however, you can't get an appointment! I've called, I've been put on the wait list, and for a 5-minute appointment (literally, it took 5-minutes for my first AND only touch-up), you aren't able to get on their schedule. I've called multiple times and have been told that I'm on the wait list, however, months have passed, and I still didn't get a call regarding any openings that might come up. I only received a call today because they were returning a call 4 days after I called! I'm very disappointed in this site.
Google
5.0/5
Jul 27, 2021
Google Ideal Image Charlotte
I really like the deal
Google
1.0/5
Jul 23, 2021
Google Ideal Image Charlotte
The nurses and laser hair removal itself are great. However, they cancelled my 12 week follow up (which is already pushing it, as this process is much less painful for me when I get treatments every 8 weeks) without my consent. I called 4 days before my appointment, and I found out someone cancelled it. Then I got on the wait-list, made multiple calls to get scheduled, but they were completely booked. They said their October calendar wasn't opened yet, so they'd call me when it was opened, which they didn't. So now my treatment date is October 8th when it should've been in June. My 2-3 month follow up has turned into a 7 month follow up. The treatment takes all of 5 minutes; they could've squeezed me in when they were the ones who cancelled my original appointment. It's disgraceful. I've paid thousands of dollars for this process, and I wish I took my business to someone who actually cared.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Charlotte
My nurse was super sweet and personable and made the experience as comfortable as possible.
Google
5.0/5
Jul 22, 2021
Google Ideal Image Charlotte
Wonderful friendly staff!! Very comfortable
Google
1.0/5
Jul 22, 2021
Google Ideal Image Charlotte
VERY disappointed in Ideal Image. You’re supposed to have laser every 4-6 weeks but it’s more like 10-15 weeks with this place. An associate canceled my appointment without my approval and now I have to wait FOUR months for an appointment. I called the Charlotte office for THREE days with no response, no one even trying to help me. Finally got someone and was told I cannot be refunded after only 1 treatment and that I’ll be put on a waitlist. Waaaaaay overpaid for this and would never recommend anyone going to Ideal Image. Bait and switch sales tactics for sure! Had the best service and they seemed to care until they got my money and now I’m stuck.
Google
3.0/5
Jul 17, 2021
Google Ideal Image Charlotte
Everything was good until my very last appointment, there was an accident that was going to make me 20 min late and the staff provided no options, except advised I’d be automatically cancelled after 10 minutes and charged a $50 cancellation fee. I couldn’t believe no accommodations were allowed for a service that was already paid in full for and was on my last round of treatment. Please note I have never been late or cancelled ever!
Google
1.0/5
Jul 17, 2021
Google Ideal Image Charlotte
Fraudulent practices. Lied and misled me into signing up for a procedure that they had no available appointments for months!
Google
5.0/5
Jul 16, 2021
Google Ideal Image Charlotte
Great customer service and underarm laser experience.
Google
3.0/5
Jul 15, 2021
Google Ideal Image Charlotte
Quick in and out. Easy to schedule with no long appointment dates for Botox. I wish I could be given records of how much of the Botox remains after each visit. I feel like I am getting scammed.
Google
1.0/5
Jul 15, 2021
Google Ideal Image Charlotte
The appointment problem is very disappointing. They tell you it’ll be 6 weeks for every appointment but then when it goes time to schedule, they don’t have no appointments and your placed on this imaginary waitlist that nobody ever calls you for. So your appointment becomes three months and it’s like that everytime. The only time you get a timely appointment is when your trying out the services . Once they have your business and you paid your contract , they can care less when your next time will be .
Google
5.0/5
Jul 12, 2021
Google Ideal Image Charlotte
My experience today was exceptional today, thanks to a specific nurse who was incredibly thorough compared to the other nurses I've seen! She even drew lines to make sure her spots were symmetrical. I truly appreciated Brittany's attention to detail this morning, thank you!
Google
5.0/5
Jul 9, 2021
Google Ideal Image Charlotte
Love this place and the staff! I’ve had filler and wrinkle relaxers done by Kenya and Lindsey. They both made me feel comfortable and relaxed. They talked me through the procedures from the time I stepped into the room until the time I walked out of the building. The receptionists are helpful and do the best at accommodating your schedule.
Google
4.0/5
Jul 8, 2021
Google Ideal Image Charlotte
Quick. Informative. Easy and Pleasant.
Google
1.0/5
Jul 7, 2021
Google Ideal Image Charlotte
Appointments are never available. I tried to schedule my next appointment in the office I was told someone would call me since the July schedule wasn’t out yet. I called back mid June because I never got a call to schedule a appointment. I was told the first available appointment was October. I’m very disappointed I’ve spent lots of money to get laser treatment. I feel like I’ve been scammed because they are quick to ask you to sign the paperwork during the consultation, but you can’t get a appointment until months later. Every time I call I continue to get the excuse that they are expanding but there’s still no availability. I’ve been hearing this same excuse since November 2020 when I signed up.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Charlotte
It was a great experience! Kenya was very nice and thorough.
Google
3.0/5
Jul 6, 2021
Google Ideal Image Charlotte
The experience with the person Who did my procedure that day of my visit was excellent it was the people at the desk Sammy was very rude all the time they could never get me in it took four months to get in and I finally had to get two supervisors and supervisors and supervisor And I already paid for this procedure back in February and I told them I was going to call my bank and cancel everything they finally did something but there was no reason for me to go through all of that I paid it back in February so I expect it for me to get in sooner not five months later
Google
1.0/5
Jul 5, 2021
Google Ideal Image Charlotte
If you're on the fence on laser hair removal, do it, just don't do it here. The amount of reasons and examples I have are lengthy, so I'll hit the main reasons. You can NOT get an appointment to save your life. They keep telling you they will call back with cancellations. Well, they don't. They have a strict no refund policy, which is convenient since it's been 3 months since purchase and still no call back for a schedule. When I purchased they scheduled me during work and I told them I couldn't go. I even confirmed via email. They have me in as a "no-show" for that. The staff onsite doesn't care to help. This could be because they really can't do anything about it. Truly, go somewhere else. I could give 3 more examples of their terrible service but I'm already writing a book.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Charlotte
Lindsey was warm and comforting. She gave me a lot of great information. The process was great and easy.
Google
5.0/5
Jun 30, 2021
Google Ideal Image Charlotte
This place has always been great but Britney in particular is amazing, she really made sure I had the best results even if it took her more time! I’ll be requesting her every time I go!
Google
5.0/5
Jun 30, 2021
Google Ideal Image Charlotte
My nurse Brittany was phenomenal. Getting the hair follicles in your face burnt away isn't exactly pleasant, but she made it enjoyable. Hoping I see her next time.
Google
5.0/5
Jun 30, 2021
Google Ideal Image Charlotte
My nurse Brittany was amazing. Made me feel so comfortable and very positive
Google
5.0/5
Jun 29, 2021
Google Ideal Image Charlotte
I had a fantastic experience here—i went to get my first Botox a couple weeks ago and everyone was very friendly. Brittany was my injector and she was awesome—explained the whole procedure super well so I knew exactly what to expect and answered all my questions, very professional. I thought it would hurt more to get injected but she kept me distracted the whole time and I really didn’t feel a thing! The results are beautiful! I squint super hard when I smile and I was beginning to notice creases in my forehead too and wanted to make sure those fine lines don’t become permanent. I also wanted to make sure I still looked natural and she gave me exactly that—no more frown/forehead lines or crow’s feet but i don’t look fully frozen, just better 🙂 it took me ten days to get the full effect and I am excited to make a future appointment when I need another round!
Google
1.0/5
Jun 29, 2021
Google Ideal Image Charlotte
Trying to make an appointment is very difficult. I originally purchased a (November 2020) package and asked for a December appointment, I was all set. When I went for the appointment I was advised that there had been a mistake and I couldn't be seen until March!!! A few weeks ago I called and wanted an appointment for September, I was advised that they would call me. I received an email today about making an appointment and thought perfect, I called and they are fully booked for September until the new treatment room is opened up. When I had my first treatment the technician was excellent. But these treatments are suppose to be on my time frame not if/when they can fit me in. Once they have your money its become a nightmare getting something scheduled.
Google
2.0/5
Jun 24, 2021
Google Ideal Image Charlotte
Absolutely no availability. They will NOT call you to schedule your appointments like they promise, you need to call them VERY proactively. You also need to call them weekly about cancelled appointments to try and get in. I am paying hundreds of dollars a month for laser hair removal and at this rate, given the absolute lack of availability, it’s going to take me YEARS to get this done. I was also extremely pressured into signing a contract on the phone after what was supposed to be just a “consultation” to chat through everything. I signed up back May of 2021 and won’t even see my first laser appointment for my legs or chin until SEPTEMBER 2021. I am BEYOND disappointment in my experience so far.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Charlotte
Lindsay B. was amazing! Thank you so much!!
Google
5.0/5
Jun 16, 2021
Google Ideal Image Charlotte
The nicest staff and the process was very easy and relaxing.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Charlotte
It was really good, didn't hurt as much. Looks good, I can see instant results
Google
2.0/5
Jun 14, 2021
Google Ideal Image Charlotte
I’ve been coming to Ideal Image since 2011. Having PCOS, I have to use the laser hair removal to treat areas on my face. I’ve also had coolsculpting done. Years ago I purchased the lifetime membership bc I knew I’d have to always continue to get laser hair removal. I use to love this place and everyone use to be so great. However lately, the service is no where near as great as it was. Due to COVID, I’ve just started coming back for my treatments and have had about 2 this year. Each time I go to check out, they try to charged me more than what I’m supposed to pay and I always have to remind them of my membership. The person who did my treatment the first time missed 2 big spots on my face (that use to always be treated). I reminded the person this last time that those areas were missed and if she could get those and she tried to say that it wasn’t covered in my package. I asked her how could that be when those areas were ALWAYS treated before?! They again tried to charge me more at the front desk when I checked out and didn’t offer to schedule the next appt. When I asked ab it, she said that it will not be until August and since that calendar wasn’t updated I needed to call back in July. Seriously?! This has NEVER happened in all the years I’ve been coming here! It’s been a full week after my treatment and I’m not sure what happened but my skin has not cleared up yet from breaking out, I have dark spots, and the hair is still there which hasn't happened in the past. Typically by day 3 my face is very smooth. I know the treatment feels uncomfortable but this last session was very very painful. I’m starting to be over this place. I’ve spent so much money with them and it’s like I don’t even feel welcomed when I come there anymore. It looks like I’m going to have to start looking for another place to take my business.
Google
5.0/5
Jun 14, 2021
Google Ideal Image Charlotte
I love it. Highly recommend
Google
1.0/5
Jun 11, 2021
Google Ideal Image Charlotte
They do not value you as a customer, your time or the money you spend. Rude receptionist, they do not return calls and lie about appointment scheduling. I do not recommend this place.
Google
1.0/5
Jun 10, 2021
Google Ideal Image Charlotte
Appointments are too far out
Google
5.0/5
Jun 9, 2021
Google Ideal Image Charlotte
This was my first visit to Ideal Image. Wow! I can’t say enough about how awesome and wonderful this appointment went. From the moment I walked in I felt right at home. Everything was thoroughly explained to me and the procedure was explained step by step. Brittany and Lindsey made me feel so comfortable and talked me through the entire process. Thanks so much girls! I’m sure they will be seeing a lot more of me in the future!
Google
1.0/5
Jun 7, 2021
Google Ideal Image Charlotte
My consultant was wonderful, very knowledgeable, kind, answered all my questions, however after paying a down payment of $$$ I was told I couldn’t be seen until August that is totally unacceptable. Why not tell the person up front how far out the appointments are. I wait two months for a partial appointment not even a full treatment area because those are even further booked out. This is not a way to run a business. By the time all areas I asked to be treated are done it may be next year!
Google
2.0/5
Jun 7, 2021
Google Ideal Image Charlotte
This facility is terrible. They can never schedule you for appointments in a timely manner. As a result, you end up paying quite a bit of money for services that you can’t even obtain. On top of this, it seems almost everyone who works there is extremely rude. It’s not difficult to understand that this is aggravating, and as the customer I don’t feel it is wrong to call and ask questions regarding appointments and extension of contracts since they can’t complete your treatments in a timely manner. However, every time you try to do so, you are met with a bad attitude and employees who treat you terribly. Awful service, and if this wasn’t the only office in Charlotte I would quit going here immediately.
Google
2.0/5
Jun 7, 2021
Google Ideal Image Charlotte
Agree with other reviewers mentioning scheduling problems- i had to cancel my first appointment due to medical reasons next I could get was August 13. I was told they are adding more rooms and i can be on a cancellation list, but Ive spent $ $4,000 and not even had one treatment.
Google
1.0/5
Jun 7, 2021
Google Ideal Image Charlotte
The tech was kind and did a good job, but I am extremely disappointed in how the office is run. I spent thousands of dollars becoming a lifetime member for laser hair removal. Only to find out it’s almost impossible to get an appointment. I called and left messages three times, and no one ever returned my call. I went into the office made an appointment and they scheduled me 10 weeks out. I only pay for service after you get it, they don’t care about me anymore cause I’m already paid up. Just beware!
Google
1.0/5
Jun 7, 2021
Google Ideal Image Charlotte
Front desk is untrained, inconsiderate and dishonest, and manager backs her up! Never able to reach anyone, always goes to voice mail. Understaffed which makes them extremely inflexible!
Google
1.0/5
Jun 3, 2021
Google Ideal Image Charlotte
Google
5.0/5
Jun 2, 2021
Google Ideal Image Charlotte
I love Brittany I was in and out I feel like she covered all the areas that need to be cobe
Google
5.0/5
May 29, 2021
Google Ideal Image Charlotte
Very friendly and accomplished. Excellent Environment, very clean and great technician (hi so Brittany and I am very happy with her)
Google
1.0/5
May 25, 2021
Google Ideal Image Charlotte
I called, spoke to a sales representative via zoom call mid April 2021, I ask if this will be done by June 1st because I was leaving to California, she said yes and advised that a representative from Charlotte Ideal Image will call within 3 days to set up my appointment. So I paid for the service in full $3800. I never received a call within a week, so I called the office direct. I was told that they dont open appointments for Cool Sculpting until July or August. So I called the sales representative back and she said that she had no idea that the appointments where that far out, so she said that she will put me on her personal canx list. So she sent me an email giving me two appointments April 27th and May 20th. I get to the office for the first appointment, I sat in the waiting area for over an hour, they call me back and explained that the sales should have not scheduled me because this is a procedure done in one visit, so they took pictures and I talked to a nurse regarding my health to even see if you can do the procedure, I would have thought this should have been done before I paid in full. So they did 2 cycles, upper half of my abdominal area because they didnt have enough time to do the whole area! So they said they will do the other area on my next appointment May 20th. So about a week later I get a email stating my appointment was canx because the sales representative didn't set my appointment correctly. I went back in forth with this office stating they couldn't give a refund, and ask if I could go to another office, the next closest office is 3 hours away, really. So I canx my loan with Ally, which they refunded me in full, which I still lost $1000 that I paid in cash for 2 cycles, half of my adominal area. Dont let this place take your money, communication from sales rep and the actual office does not exist. Terrible service. I would not recommend to no one.
Google
5.0/5
May 24, 2021
Google Ideal Image Charlotte
Lindsey was great during my cool sculpting appt! She was so friendly and knowledgeable! She made me feel so comfortable. I would definitely recommend ideal image 😊
Google
3.0/5
May 24, 2021
Google Ideal Image Charlotte
The laser removal technician is great. It’s the receptionist and the fact that I was not able to schedule my next appointment because there was no availability.
Google
5.0/5
May 24, 2021
Google Ideal Image Charlotte
Great as usual, front dear was excellent and also my technician did an awesome job as well. Thanks
Google
5.0/5
May 22, 2021
Google Ideal Image Charlotte
Lindsay B & Lindsay H were absolutely fantastic ! They treated me for both laser and cool sculpting. They assured me while I was nervous and explained everything in detail. I would recommend them everytime!
Google
5.0/5
May 21, 2021
Google Ideal Image Charlotte
great customer service. easy in and out process and seeing results just confirms my decision to use their services.
Google
1.0/5
May 21, 2021
Google Ideal Image Charlotte
Your front desk attendants are very rude.You need to work on providing on time appointments to your clients.Don't accept new patients if you cannot provide the timely appointments.
Google
5.0/5
May 18, 2021
Google Ideal Image Charlotte
It was quick and to the point. Love the Zoom meeting and the various payment options.
Google
5.0/5
May 18, 2021
Google Ideal Image Charlotte
Jodi was great. She walked me through everything step by step. Made me feel very comfortable with my decisions.
Google
5.0/5
May 14, 2021
Google Ideal Image Charlotte
My technician went above and beyond to answer any questions i have , provide extensive after care suggestions and products , as well as a soothing experience top to bottom. Well done
Google
5.0/5
May 14, 2021
Google Ideal Image Charlotte
It’s in a very nice location and very friendly staff. I want to give a special shout out to Lindsey she’s awesome!!
Google
5.0/5
May 13, 2021
Google Ideal Image Charlotte
Julie was so helpful and informative. She really took her time & answered all of my questions!
Google
2.0/5
May 11, 2021
Google Ideal Image Charlotte
I had to wait 30-40 mins to be seen even though I arrived on time (actually 5 mins early). Apparently, there are certain machines used to do laser hair removals on African American clients. When my appt was made, they obviously did not take this into consideration; thus I had to wait until an appropriate room was available. This is AFTER my driving and hour and 30 mins to my appt, as I live out of state. The nurse was very apologetic, but the front desk schdulers seems to be unbothered by the inconvenience they initally caused. I would choose a different office if there was one closer to where I live. Lastly, they do not keep put with the number of treatments completed vs remaining. My prior visit, I was informed was my final treatment, even though I strongly debated with both nurse and scheduler. So my visit yesterday, I expected to be a "touch up" visit, only to be told at time of co-pay that no co-pay was due, as the visit was actually my final treatment...I was bewildered & frustrated to say the least.
Google
5.0/5
May 11, 2021
Google Ideal Image Charlotte
I came in for a cool sculpting treatment and was treated very nicely by Lindsey. She explained everything so thoroughly and made me feel really comfortable. I can’t wait to see my results! I know this will be so worth it. If you’re thinking about coming in, this is your sign to do it !
Google
5.0/5
May 10, 2021
Google Ideal Image Charlotte
3rd time going and it gets better every time!!! It hurts but it’s totally worth it!!! I’m happy I decided to do this!! 😁
Google
1.0/5
May 10, 2021
Google Ideal Image Charlotte
This spa has very poor service. I am not happy with the way they do their scheduling. And every time I have mentioned the issue, I get a slew of excuses. Lack of accountability and empathy. It’s super frustrating to have to deal with
Google
5.0/5
May 6, 2021
Google Ideal Image Charlotte
Crystal is FANTASTIC! She is so sweet, efficient, lovely, and just really great at her job. 10/10 I hope to have her every time I come in!
Google
5.0/5
May 5, 2021
Google Ideal Image Charlotte
Lindsey H was awesome!°
Google
5.0/5
May 2, 2021
Google Ideal Image Charlotte
If I could give this team more than five stars, I would! This team was amazing! I started the process with a virtual sales rep from another part of the country who ultimately sold me a package that was not going to benefit me. However, when I came in to speak to the Charlotte team, they did a great job of identifying what I wanted done and what needed to happen to get me the results I want! They are all so professional, kind, knowledgable, and helpful! Definitely recommend!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Charlotte
Ideal Image has impressed me greatly. Although they are really busy with the Spring and Summer months fast approaching and bookings are three months out they put me on the list to call if anyone canceled. Well guess what they called. I have gotten 12 cycles already in 6 weeks!!!! On different areas of my body of course. They are awesome, especially my nurse Lindsey High. I would recommend their services if you need stubborn fat permanently removed.
Google
1.0/5
Apr 28, 2021
Google Ideal Image Charlotte
Make sure when you go they explain everything what they dont tell you after the treatment is that laser dont work on gray hair.
Google
2.0/5
Apr 26, 2021
Google Ideal Image Charlotte
I had A great experience with my cool sculpt procedure and all of the providers. I received A+ treatment, however, they could not book me for my next appointment due to being so booked up! I would Not recommend Ideal Image to a friend due to the delay in services being provided with a 2+ month book out rate! I left With no future appointment and called back just to be told I was on a wait list & they were unsure when I would be scheduled. This isn’t their fault, however, Ideal image as a company should consider this huge inconvenience/hassle considering most people like myself have pre-paid almost four thousand dollars for these types of procedures! It definitely is a deterrent for me to want to purchase any more procedures from this company & now I’m considering cancellation of my VIP membership to take my business to a company that can get me into an appointment. A take away from this would be the company hire more providers to open up the schedules and never be booked out more than a month at a time. It seems that there are more patients then availability due to demand. Another option would be opening a new location. My only option for treatment is in Charlotte NC & the other locations are too far for me to drive to. I was Surprised there was not a Gastonia NC location or any in Rockhill SC! Due to not being able to book I’m giving a 2 star rating. I really want to give a 1 star rating but the providers/receptionist are amazing and it’s not their fault. This is definitely a company wide issue as I was Told they are booked out 2 months in advance in most of their locations.
Google
5.0/5
Apr 20, 2021
Google Ideal Image Charlotte
Lindsey High is a new technician who is so friendly and professional! Ideal Image has been a fantastic experience for me. I purchased the Lifetime Guarantee! Well worth it!
Google
1.0/5
Apr 16, 2021
Google Ideal Image Charlotte
Let me start off by saying I love the staff here. Everyone has been super friendly and pleasant to work with so I don’t want to take anything away from them but the management of this company is ran so poorly. I have invested thousands of dollars into this company (signed up for laser hair, followed by the membership program and Botox) and it makes me sick to my stomach that I’ve spent so much money for such a terrible company. I feel like all they want is your money and when they get it they can’t get you scheduled for services until 4-6 months later and have to put you on a “cancellation list” yet I’m still getting emails and advertisements for promotions and signing up for new procedures. Stop advertisements when you can’t even take care of your existing clients. I’ve gotten Botox for the first time, specifically said I wanted a softer look, I’ve always gotten 40 units for the last few years and have never had an issue. Well I come here and my eyebrows are uneven and lifted on the left side causing several fine lines and wrinkles that weren’t even there to begin with. I called to come in to have it fixed and have been placed on a “cancellation” list with no return call in days. I’m about to go out of town so even if they do call I won’t be able to come in for at least another week which is why I’ve been trying to get in. So this company has me walking around with horrible Botox for weeks. That is your work that you have your clients walking around advertising. I’ve had 3 friends sign up for laser hair after I started getting it and I referred them somewhere else because I did not want them to have to go through all the hassle I’ve been through. At this point I’m about to take my loss and the $250 membership I just spent and start getting Botox somewhere else because this is not worth it. I’ve been to several med spas over the last decade and have never had anything close to this experience.
Google
5.0/5
Apr 9, 2021
Google Ideal Image Charlotte
I had a virtual consultation. Great experience. My appointment is Monday and I feel more than confident my goals will be met based on the consultation. She was very knowledgeable and able to explain everything perfectly!!
Google
5.0/5
Apr 6, 2021
Google Ideal Image Charlotte
I love coming here. Everyone is so helpful and friendly and they are super quick and efficient!
Google
1.0/5
Apr 6, 2021
Google Ideal Image Charlotte
Truthfully, I was tempted to walk out and not even have my service done. The staff was rude and inattentive. They were more focused on one of their peers recent Botox service than on getting me checked in. 15 minutes after my appointment was supposed to start I was handed an iPad to complete my medical history. I skipped some questions that were not relevant to my history. The front desk girl handed me back the iPad and said I had to complete all the questions. As I’m going back through a teams message popped up that said “Jesus” to which the front desk girl responded “it’s not that hard. also she has my iPad”. Clearly they were annoyed that I was taking my time reading the information. I’m honestly appalled at the level of service. Unprofessional and disrespectful. If it weren’t for my upcoming wedding (reason for getting a touch up) I really would have walked out without having done my service.