Charlotte

6000 Fairview Road
Suite 275
Charlotte, North Carolina 28210
704-935-5703

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our Charlotte MedSpa is located in the South Park area of Charlotte. Our clinic is in the high-rise building connected to Ruth Chris’s Steakhouse on 6000 Fairview Rd.
  • Our Registered Nurses and Nurse Practitioners have been extensively trained at our Cosmetic Institute at our company headquarters in Tampa, Florida on a wide range of noninvasive treatments. We specialize in Laser Hair Removal, CoolSculpting, Ultherapy, Broad Band Light Therapy, Wrinkle Relaxers and Fillers including Botox, Juvéderm, Restylane and Kybella.
  • We offer you the best products in our upscale discreet location in South Charlotte. Please stop by or call any time. We are always available and happy to have an honest conversation about whatever concerns you have when you look in the mirror. All of our treatments are non-invasive and performed right here in our clinic.
  • We can’t wait to meet you and help you look and feel your best.
  1. Starting out going north or south on I-77 /US-21.
  2. Take the Tyvola Road exit(exit 5)- toward The South Park Mall.
  3. East onto Tyvola Road (right if you are north bound/ left if you are south bound)
  4. Stay straight to go onto Fairview Road (Tyvola turns into Fairview)
  5. End at 6000 Fairview Rd. Suite 275, Charlotte, NC 28210 on the right.
3.8/5
3.8 /5
500 Reviews

Google
2.0/5
Jun 15, 2022
Google Ideal Image Charlotte
I tried to book my next appointment in May at the desk after my last appointment. They said the month of July wasn't open yet and they would call me to schedule and make a note for the first available. I never received a call from them, and I called several times to check if it was open yet. I just called and they are booked for the whole month of July, and yet again they have not opened up the month of August to schedule. It's very frustrating, that will push out my next appointment at least another whole month. I have had no other problems up until this point, and have been very happy with the service, but with that being said, we only have a certain amount of months to complete the treatment and it is a lot of money, so it's definitely not fair to lose time on their mistakes.
Google
1.0/5
Jun 14, 2022
Google Ideal Image Charlotte
Like some people here, I also have the same concern. Ideal image is so quick to consult you and take your money, but they never call you to schedule an appointment. I am waiting more than a week for it to happen and it seems like it can be a month for that. Really disappointed and will cancel. Also, when you talk on chat to them, they do not give you the feeling that they are concerned for you. The chat rep literally closed the chat without asking me if she can help me further or if she has addressed my concerns.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Charlotte
Consultant (Ms L'eToile) gave me the information that I needed with positive vibes!!! Very enjoyable session!!
Google
1.0/5
Jun 4, 2022
Google Ideal Image Charlotte
They will trick you into a loan. Ally lending pays them in full and then you are stuck waiting for an appointment for months. I did this almost a year ago and I am still paying for a service that did nothing for me. I never saw results. I tried canceling and explaining my situation PRIOR to getting the service because I was laid off and Ideal image never helped me.. keep in mind at that point I had not received any services just paid them in full FOR NO REASON. Here I am a year later updating my review. They wanted me to leave a positive review after I left the cool sculpting session that I had no choice but to get done. I just want to help anyone I can from making the worst mistake of your life. have nothing positive to say but to please invest your money into something that will actually works.
Google
1.0/5
May 31, 2022
Google Ideal Image Charlotte
My services have been paid for, in full. So they already have my money. I called on 5/16/22 to schedule an appointment and was told that June 2022 is booked and the schedule for July 2022 has not opened yet. I was placed on a waitlist and advised that someone would call me to schedule my July appointment or I could call back to check to see if the schedule has opened, if I didn’t want to wait for a call. I called back 5/25/22 and the only available appointment they had was 7/22/22 after 4pm. So in 8 business days, the schedule has completely filled up and no one thought to contact the customers on the waitlist. This means that the people working in this office are not doing their job of contacting the customers who have already wasted their time calling, to be put on a waitlist. I asked to speak to a manager and there is no manager present. I will not be waiting to be contacted by a manager (per other reviews, the managers never call) I will be writing the CEO. I would NOT recommend Ideal Image, because after they take your money, they forget you exist. Plus, the hair removal treatments are NOT permanent at all, once you start, you’ll have to go forever. Updating 5days later, 5/31/22: There was a response from the owner that someone would contact me. NO ONE has contacted me. Spend your money elsewhere.
Google
1.0/5
May 31, 2022
Google Ideal Image Charlotte
I am extremely disappointed in the service I have received thus far from Ideal Image. While the actual services themselves have been fine, the scheduling has been very frustrating. First, they had no openings for all the body areas that I wanted treated, so now I am on a different schedule for different areas of my body for laser hair removal. I was also supposed to receive a free IPL treatment as part of my membership package. It has never been scheduled. All they do is tell me that I'm on a wait list to be scheduled but I haven't received a phone call in months for the IPL. At my last session in March, I was told the appointment books weren't open yet for May and that would receive a phone call when the schedule was open. Instead, I received a call to schedule an appointment in June. And this morning I was told that they would need to cancel my appointment. The next available appointment wouldn't be until July. They don't have enough staff to handle their existing customers and yet I'm sure they're continuing to promote and market to new customers. Terrible terrible customer service.
Google
5.0/5
May 28, 2022
Google Ideal Image Charlotte
First experience was lovely, Ashley was very confident and with a very calming vibe, which I must admit I needed as I was a bit a nervous. Sami at the front desk was quite helpful and a great first impression to the office
Google
1.0/5
May 25, 2022
Google Ideal Image Charlotte
DJ was super patient with me & answered all my questions & financing options. She also was great at scheduling my appts. Unfortunately as time has psst, they have unable set any future appointments for me. My contract started in January & only have had 1 service. No appointments were available for my follow-up treatments. I've called & someone always state they are to call me back, but never do. I plan on visiting the office in person to cancel my contract.
Google
5.0/5
May 24, 2022
Google Ideal Image Charlotte
I absolutely love everything about Ideal images. The people are amazing. Thank you for the change in my life
Google
5.0/5
May 20, 2022
Google Ideal Image Charlotte
Great 👍🏽
Google
5.0/5
May 19, 2022
Google Ideal Image Charlotte
Zoom meeting was informative
Google
1.0/5
May 17, 2022
Google Ideal Image Charlotte
This was a horrible experience after being approved and completing the application process and providing financial payments I was notified that the earliest appointment available would be in October 1st please note that today date is May 16th why would I wanna wait that long for treatment you. Would of advise please ask about appointment availability before you make any commitments
Google
5.0/5
May 16, 2022
Google Ideal Image Charlotte
Very nice , clean, helpfulI love it here everyone is so nice. I really like Ashley its less painful.
Google
1.0/5
May 13, 2022
Google Ideal Image Charlotte
No one called me back
Google
5.0/5
May 12, 2022
Google Ideal Image Charlotte
I always receive nothing short of amazing experiences with ideal image. Love them! Called and was able to get a same day appointment thanks to Christina. Would highly recommend!
Google
5.0/5
May 2, 2022
Google Ideal Image Charlotte
They were very nice and good customer service and support.
Google
1.0/5
Apr 30, 2022
Google Ideal Image Charlotte
Too pushy to get business. I need to know what I'm investing in and trying to schedule me to consult and pay in the next 30 min to take advantage of an April special just isn't going to work. If I tell you I'm getting out of the shower and gave an extremely busy day, I don't appreciate trying to be pushed onto a zoom call "right now" while I'm in a towel outside of my shower to take advantage of a 40% off April special when you advertise your services at a 50% special online, then act like because I'm not giving you my money right this minute you are "closing" my request. Definitely not interested in doing business with a company that operates like that.
Google
5.0/5
Apr 29, 2022
Google Ideal Image Charlotte
It was very good, very informative & great friendly staff!
Google
5.0/5
Apr 26, 2022
Google Ideal Image Charlotte
I’m not sure how to rate my experience very well. My treatment like many other clients was affected by the Covid-19 shut down. I ended up with a 2 years long treatment. The nurses were fenomenal, very caring and always had great conversations. The front desk also had great ladies even the doggie that used to be there was a great addition to the team. What I disliked was the poor communication that the company had during that time. I never received an email or anything related to the way that the situation was going to be handled. I was very frustrated and mad because I used to call almost every day trying to get in touch with somebody. One day I spent 2 1/2 hours on the phone and they never answered. Besides that experience I believe they treatment works, although I didn’t received the results desired.
Google
1.0/5
Apr 26, 2022
Google Ideal Image Charlotte
The worst customer service. Manager never calls. They never treated me according to my contract because they could never get me an appointment. Then they have the temerity to say that oh, my contract is expired and ALL the treatments you prepaid for are voided. Why? Because they did not have any appointments available for months. This is when we get lawyers involved. This place should not be in business RIPPING customers off. STAY AWAY. All the positive reviews are posted by them. More to come.
Google
5.0/5
Apr 26, 2022
Google Ideal Image Charlotte
The people I worked with were very nice and welcoming. I was comfortable with my environment.
Google
5.0/5
Apr 24, 2022
Google Ideal Image Charlotte
I want to thank Guyla, Megan and Ashley at Ideal Image for everything they have done for me. I was skeptical at first but as soon as I talked to them about what I wanted I felt great . They are very professional and reassuring . Everything was very clean and the girls were all very nice. I am so excited to be able to get this done without going under the knife. I can’t wait to see my results . I never dreamed I would be able to afford this. They are very reasonable with their pricing and I appreciate them very much!! They are an awesome team there and I’m so glad I joined .
Google
5.0/5
Apr 23, 2022
Google Ideal Image Charlotte
The girls in the Knoxville office are fantastic!!! Shout out to Haley the NP who was fun and did a great job , Jill was super friendly and helpful . I will be going back !!
Google
5.0/5
Apr 21, 2022
Google Ideal Image Charlotte
10/10 must recommend Lindsay B. She is so caring and kind and she made me feel so comfortable, , she gives great customer service ,
Google
5.0/5
Apr 21, 2022
Google Ideal Image Charlotte
Reached out to Jessi Bushey, an Ideal Image sales rep, regarding Cool Sculpting. She was SO friendly and SO helpful. She answered all my questions and was completely knowledgeable about the procedure and what I should expect during and after. She made me feel much more confident about undertaking it. She was also completely transparent about pricing and I greatly appreciate that! I highly recommend you speak with Jessi before booking any procedure. You'll be glad you did!
Google
5.0/5
Apr 20, 2022
Google Ideal Image Charlotte
The receptionists are courteous and the nurses are friendly. My treatments are quick but do hurt more than I anticipated. I do wish I understood more about possible pain prior to my treatments. However, everything happens so quickly the pain is tolerable.
Google
5.0/5
Apr 19, 2022
Google Ideal Image Charlotte
Very pleasant experience and professional service
Google
3.0/5
Apr 19, 2022
Google Ideal Image Charlotte
great service but laser appointments are usually set months apart by the company. I wish I knew that before buying a package.
Google
4.0/5
Apr 18, 2022
Google Ideal Image Charlotte
Everyone was pleasant. I did think I was there for the facial procedure I had signed up for…so a little disappointed that did not happen…and was rescheduled…..did receive a treatment that was part of a promo offer I believe. I am anxious and looking forward to the facial procedure though.
Google
5.0/5
Apr 18, 2022
Google Ideal Image Charlotte
I always have a great experience here! Technician was amazing as usual:-) results are better than expected.
Google
5.0/5
Apr 5, 2022
Google Ideal Image Charlotte
So friendly and professional. Love this place.
Google
5.0/5
Apr 5, 2022
Google Ideal Image Charlotte
Very satisfied
Google
5.0/5
Mar 29, 2022
Google Ideal Image Charlotte
My consultant was friendly and personable! She answered my questions and was knowledgeable about the treatments.
Google
1.0/5
Mar 29, 2022
Google Ideal Image Charlotte
I had a zoom call scheduled for 3:10 pm. I arranged this time to be convenient and without children around. The rep called me and Said that he was going to transfer me to the person with the zoom meeting code. Upon transfer the call dropped. I did not receive another call. I called the main number and the representative stated that she received no response to her email. Very unprofessional and a waste of my time.
Google
5.0/5
Mar 28, 2022
Google Ideal Image Charlotte
It was quick, in and out in no time, the ladies were really nice.
Google
2.0/5
Mar 28, 2022
Google Ideal Image Charlotte
This place took my money and can't even set up first appointment because they are all booked. They didn't inform me of this issue til I paid and signed everything. I did stop payment at my bank and this place can goto hell. They should of told me there was no room for appointments before I paid . I'm booking treatments with Milan on Monday. They actually care. Ideal imagine is a fraud and should be shut down . Update- Elizabeth seems nice. Got me in finally. I fixed payment info. I was few mins late for first appointment. They used lowest setting 14 joules after advising them I've been waxing face for a year and need to probably use higher settings for it to be effective. Didn't do it. Probably waste of session. Have next appointment set up. Probably be waste again but we shall see. I don't have high hopes . Very rushed was over in 4mins tops.
Google
5.0/5
Mar 26, 2022
Google Ideal Image Charlotte
Stacey is awesome! Always so patient and informative! Ideal image is the PLACE for laser hair removal!
Google
5.0/5
Mar 23, 2022
Google Ideal Image Charlotte
Staci was awesome !!
Google
5.0/5
Mar 22, 2022
Google Ideal Image Charlotte
Nurse was very nice and quick
Google
4.0/5
Mar 17, 2022
Google Ideal Image Charlotte
Great zoom consultation. Very informative
Google
5.0/5
Mar 16, 2022
Google Ideal Image Charlotte
I’m really wanting to do this. If I can come up with the money this is what I will do. Everyone seemed very nice.
Google
2.0/5
Mar 16, 2022
Google Ideal Image Charlotte
I bought a laser hair removal package and the first half of my treatment was great. I was not able to finish the package I paid for because of their scheduling issues. Their limited flexibility and busy schedule made it impossible for me to redeem the services I paid for. Customer service ice was unhelpful and refused to let me complete my package.
Google
1.0/5
Mar 13, 2022
Google Ideal Image Charlotte
Not able to even book my next bbl treatment because no appointments available yet staff trying to get me to buy ulttherapy packages. Not spending any more money until I get what I paid for.
Google
1.0/5
Mar 12, 2022
Google Ideal Image Charlotte
I never received the service I called to set up. I was talked into a loan and membership when service can’t be rendered. I have called the lender to put a hold on this account. Terrible business practices
Google
1.0/5
Mar 3, 2022
Google Ideal Image Charlotte
Horrible!! Ashley is rude and unprofessional. My issue was not resolved.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Charlotte
I not longer need the treatment options and I need to get a refund in witch the company refuse to reimburse the amount pay without providing any services.
Google
3.0/5
Mar 1, 2022
Google Ideal Image Charlotte
I had laser hair removal to 2 different areas. Did all of the treatments they recommend and I still have hair growing back.. it’s definitely less of a headache but still not worth the money you spend for it to be completely gone.
Google
5.0/5
Feb 23, 2022
Google Ideal Image Charlotte
Everytime I go there always polite an make sure your comfortable. I've had 4 Lazer treatments an I can tell everytime I have one done the results get better!!
Google
5.0/5
Feb 23, 2022
Google Ideal Image Charlotte
The staff is nice and the setting is full of joy
Google
5.0/5
Feb 23, 2022
Google Ideal Image Charlotte
Brittany was very personable, with a very calming touch.
Google
1.0/5
Feb 23, 2022
Google Ideal Image Charlotte
The center is so overbooked that I couldn’t schedule my next appointment. i was told I would receive a call when the schedule was opened up but I was never contacted and that was the 28th of January.
Google
1.0/5
Feb 21, 2022
Google Ideal Image Charlotte
I paid in full for laser hair removal in November 2021. I wasn’t contacted for my first initial visit, I had to contact them. Was told I couldn’t get an appointment until March. I requested to get my two grand back because at this rate it was gonna be over a year to get these nine treatments done. I called for my money back, have a case number but never heard from anyone. Somehow I get a call saying I have an appointment in January booked. The appointment was 5 mins and love the results but when was my next appointment scheduled? APRIL. The assistant there told me not to wait more then 10-12 weeks in between treatments or my results wouldn’t be as effective. I’ve called twice and nothing. It’s just an added stress on top of something that has me self conscious. My husband is taking over to get our money back. Please do yourself a favor and find someone else. If I could get in every 6 weeks, it would be amazing but their lack of professionalism in scheduling and willingness to take my money is so unsettling. Find a different establishment.
Google
5.0/5
Feb 21, 2022
Google Ideal Image Charlotte
I recieved botox on my last visit. Lindsey did an awesome job. She made sure I was comfortable the whole time. I highly recommend her for any treatment.
Google
5.0/5
Feb 18, 2022
Google Ideal Image Charlotte
Great Service Every Time!! One of my best investments!! Highly Recommended for women of color
Google
5.0/5
Feb 17, 2022
Google Ideal Image Charlotte
It was wonderful from start to finish. The front desk was kind and friendly. The technician was equally kind, informative, gentle, knowledgeable, and very personable. She made me feel comfortable and prepared. I was prepared to return for another treatment. And then I saw the results????!!!!!!! FABULOUS! I MAY or may not be hooked, now.
Google
1.0/5
Feb 17, 2022
Google Ideal Image Charlotte
Worst customer service I have ever experienced!!!!! I cancelled every service that I had scheduled over 2 years ago. Today I received a $250.00 charge on my credit card that I did not authorize. I called Ideal Image and was treated rudely. I would never recommend their services to anyone. POOR customer service!!!
Google
1.0/5
Feb 16, 2022
Google Ideal Image Charlotte
Wish I could give it a one star. Whatever you do, do not sign up for Ideal Image. It is a scam and has poor business practices. You can never get into a session, but they make you sign up for a monthly membership. They are basically stealing your money. You can find another salon that you pay by session that can actually schedule you in on the timeframe you need it. When I complained about having an appointment over 60 days out the consultant said I could back out of the contract due to a peace of mind guarantee, but then later decided that they no longer wanted to uphold this guarantee. Awful, awful experience. Whatever you do don't waste your money and time with this business.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Charlotte
Laurie Scott did my virtual consultation, and she was amazing! She was kind and we laughed. It was like talking to a friend! She explained everything thoroughly and made it so simple to understand my treatments. She answered all of my questions and didn’t make me feel “dumb” like some professionals can often do. She also helped to get me the best pricing! I feel excited about my treatments and confident I’m in good hands!
Google
5.0/5
Feb 14, 2022
Google Ideal Image Charlotte
Amazing first experience and no pain or irritation after treatment.
Google
1.0/5
Feb 12, 2022
Google Ideal Image Charlotte
I can never get in. The schedule is never open and when it does open it’s booked another month out. It’s ridiculous. Not impressed at all
Google
5.0/5
Feb 12, 2022
Google Ideal Image Charlotte
Quick service. The nurse did a great job at setting the expectation for my procedure.
Google
1.0/5
Feb 11, 2022
Google Ideal Image Charlotte
2022 update: after months of promising the scheduling would get better, that they would convert an office to a treatment room, and hire another technician, nothing has improved. Their first available date for a 30 minute appointment is 10+ weeks out. **READ OTHER REVEIWS // DONT WASTE YOUR MONEY*** They are 100% correct. Ideal Image Charlotte does not prioritize or care about their customers. My experience so far has been terrible; my first appointment was on July 6th. The people at the front desk said they were not able to schedule my next appointment due to their schedule being blocked out but they would call me. No one ever called me to follow up and schedule my appointment so I called continuously. They were not able to get me in until September 18th and I had the same experience when trying to schedule my 3rd appointment. It has been 3 weeks since my 2nd appointment and no call to schedule. I called the front desk again and was told they are completely booked and the first available is not until December 29th, which is FIFTEEN weeks after my 2nd appointment when the treatments are supposed to be 6-8 weeks apart. After further discussion, I was actually told that I will not be allowed to have any appointments outside of the 16 month contract without paying any additional cost. This is opposite of what the salesperson sold me upon purchasing the package. I was told that I would be getting nine treatments and that if I needed to go outside of the contract due to scheduling conflicts with Charlotte ideal image that would be fine. Don't waste your money, I 100% regret purchasing my treatment package from Ideal Image Charlotte and would NEVER recommend to anyone.
Google
1.0/5
Feb 10, 2022
Google Ideal Image Charlotte
Setting up my contract and scheduling my first appointment was a breeze. The woman who administered the treatment was friendly and quick. That whole experience was great. I'm very disappointed in the wait to schedule a new appointment. I am due in March, but I have to wait until April to come in. It feels like Ideal Image is happy to get my money under contract, but the actual service is not a priority. My contract has a time limit, and does not guarantee that I will get the maximum amount of treatments in that time. I'm very disappointed.
Google
5.0/5
Feb 8, 2022
Google Ideal Image Charlotte
My wife doing hair lazier with Kenya Mauldin and she was very happy with her service .. she want to continue with her ..
Google
1.0/5
Feb 8, 2022
Google Ideal Image Charlotte
The nurses and laser hair removal itself are great. However, they cancelled my 12 week follow up (which is already pushing it, as this process is much less painful for me when I get treatments every 8 weeks) without my consent. I called 4 days before my appointment, and I found out someone cancelled it. Then I got on the wait-list, made multiple calls to get scheduled, but they were completely booked. They said their October calendar wasn't opened yet, so they'd call me when it was opened, which they didn't. So now my treatment date is October 8th when it should've been in June. My 2-3 month follow up has turned into a 7 month follow up. The treatment takes all of 5 minutes; they could've squeezed me in when they were the ones who cancelled my original appointment. It's disgraceful. I've paid thousands of dollars for this process, and I wish I took my business to someone who actually cared. They also leave out you only get a certain amount of time to get all your treatments done, and then you'll have to start paying more money out of pocket, whether or not all your hair is removed.
Google
5.0/5
Feb 3, 2022
Google Ideal Image Charlotte
The front office staff members are always friendly and courteous. The providers are attentive, professional, and accommodating. The visits are always quick and easy!
Google
5.0/5
Feb 2, 2022
Google Ideal Image Charlotte
The entire team is great! I have been going to this office for 4 yrs and has never had a bad experience!
Google
1.0/5
Feb 2, 2022
Google Ideal Image Charlotte
would never in this life time recommend Ideal image to anyone.
Google
5.0/5
Jan 28, 2022
Google Ideal Image Charlotte
Everyone I've encountered at Ideal Image has been very helpful and professional. I've had excellent results.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Charlotte
Great first time experience! Staff was unbelievably kind and knowledgeable. Look forward to going back!!!
Google
5.0/5
Jan 27, 2022
Google Ideal Image Charlotte
Lindsey is wonderful! Super informative and professional. She is thorough and always checks in throughout the process to see that I'm doing okay!! She keeps me posted on great services and the amazing deals I can get as a memeber.* This is for Ideal image in Greensboro
Google
5.0/5
Jan 26, 2022
Google Ideal Image Charlotte
Love working with Lindsey B. for my laser treatments!
Google
5.0/5
Jan 23, 2022
Google Ideal Image Charlotte
Lindsey did a great job with my laser treatment and I am very satisfied.
Google
5.0/5
Jan 21, 2022
Google Ideal Image Charlotte
Ashley Kluk was awesome. She was gently and efficient in her work. I highly recommend all the staff at this location.
Google
1.0/5
Jan 20, 2022
Google Ideal Image Charlotte
I really wish that I could give zero stars - I found it extremely difficult to get my simple questions answered in order to determine if I wanted to have a consultation. After I went online to submit an inquiry I received an email requesting that I provide any questions and concerns. I provided both and not ONLY were my questions IGNORED but I received the same email multiple times requesting the info that I supplied already (clearly no one is reading their emails). Ideal then called me 4-6 times as if I never sent an email. When I did speak with someone they kept insisting that I schedule a consultation to determine the areas I wanted treated (mind you I provided that information in the email). I requested that they read the email and respond so I can determine if I wanted a consultation. Well apparently that is WAAAAAAYYYY too difficult for this company. Oh well I will find another company who isn't afraid to answer questions from a potential customer.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Charlotte
Wonderful experience at Ideal Image of Greensboro. Lindsey and Madison are awesome. Professional, accommodating, and welcoming. Hair growth has significantly reduced. My face is more clear with no aggregating bumps from ingrown hairs, etc. highly recommend 10/10!
Google
5.0/5
Jan 20, 2022
Google Ideal Image Charlotte
Lindsey was amazing! This was the first time I’d ever had laser hair removal so I was super nervous. She explained everything extremely well and made me feel more comfortable. Lindsey, thank you so much for being patient with me!
Google
5.0/5
Jan 19, 2022
Google Ideal Image Charlotte
Lindsey was my nurse for my laser hair removal and she answered all my questions and had me comfortable for my first appointment. So happy with my decision to get this for myself and choosing Ideal Image!
Google
1.0/5
Jan 18, 2022
Google Ideal Image Charlotte
They take so long to make appointments. Its a 18 months contract and they take more that 4 months to make your next appointment and once your 18 months contract is over you have to pay more for each extra appointment you need. Its not fair. 😡😡😡
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
The Representative was knowledgeable and friendly!
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
All way a good experience
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
Great consulting.
Google
5.0/5
Jan 16, 2022
Google Ideal Image Charlotte
Prior to my appointment, I'd never had botox before. I was nervous and had a LOT of questions. Samantha, who scheduled my appointment, was warm and understanding and answered all of my concerns promptly and with sensitivity. She guided me through the whole process and made me feel confident about my appointment. Ashley, the nurse who administered the botox, was friendly, helpful, and calming, especially with consideration that this was my first time. She was also quick and efficient. I had a very positive experience with Ideal Image and will definitely be returning!
Google
5.0/5
Jan 13, 2022
Google Ideal Image Charlotte
Lindsey H and Ashlynn helped me and they both were great! They were patient and gentle during the entire process, thoroughly explaining each step.
Google
5.0/5
Jan 13, 2022
Google Ideal Image Charlotte
Everyone was super nice and very helpful!
Google
1.0/5
Jan 12, 2022
Google Ideal Image Charlotte
so bad. No one can use a schedule book i guess
Google
5.0/5
Jan 10, 2022
Google Ideal Image Charlotte
Sami Centina did a great job assisting me at the front desk and on the phone. She's patient and gave me all of my options clearly so that I'm well informed with my decisions. She should be considered for a bonus/raise.
Google
5.0/5
Jan 8, 2022
Google Ideal Image Charlotte
Thank you so much Lindsey!! You’re awesomely amazing! 🧡
Google
5.0/5
Jan 8, 2022
Google Ideal Image Charlotte
I have gotten both cool sculpting and laser hair removal from Ideal Image and I am very satisfied. The nurses Lindsey and Brittany have been excellent, super nice, personable and always take great care of me during my sessions. Sami, who works the front desk is awesome!! She has personally reached out numerous times to make sure I get all my appointments scheduled and at times that work for me. Positive experience all around here!!
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
Very knowledgeable and kind staff! Lindsey H did my Botox and I am extremely happy with my results. All of my questions were answered and the staff made me feel comfortable going into my appointment. Will visit again 🙂
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
I will only come to Ideal for my injections. Nurses Lindsey H and Lindsey B are the best. The treatment rooms are always clean and sanitized, I feel comfortable in this location. Some others say scheduling is an issue but it hasn’t been for me at all, however I do see that they work hard to see many clients while I’m there too! I honestly would not be upset if I did have to wait a bit for services from them because I love them that much!! This goes to show that their services are in demand and that people trust ideal image to have the treatments done.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
Recently visited ideal image and met with Lindsey H for filler in my nasolabial folds. She did an excellent job explaining the treatment from start to finish and made me feel comfortable through the entire process. Lindsey was very professional and is HIGHLY recommended on my behalf. I will certain be making another appointment with her in the future.
Google
5.0/5
Jan 4, 2022
Google Ideal Image Charlotte
My experience was great. Lindsey provided excellent care along with professional service. She suggested ways that would further enhance my treatment. I’m looking forward to a better me.
Google
1.0/5
Jan 4, 2022
Google Ideal Image Charlotte
I haven’t scheduled a appointment and needed to cancel one service. I was told I could possibly cancel a service and that I’d get a call back from a manger! This never happened! Then I received a call in regards to resetting a appointment and a payment was taken out of my account! I will be canceling my card and disputing any charges that are being made by you guys!
Google
1.0/5
Jan 3, 2022
Google Ideal Image Charlotte
I purchased the hair removal package and from the start to finish my experience was horrible. The staff at the office were not friendly or helpful. In the middle of my package, service was disrupted due to COVID and offices were closed. I also work in healthcare in a COVID ICU and despite being assured that my services would be paused, upon resuming services I met nothing but resistance. I was told multiple times that my packages were expired (despite being told upon purchase that there was no expiration) and then after pushing for more details, I was told my package was signed prior to a change in policy but they would not honor the initial terms. They did finally give a "contract extension" and I was able to get two more treatments (of the three remaining), however, at the end of the year when I attempted to schedule my final treatment, I was told the staffing schedule was not yet available and that I would be contacted in December to schedule my final visit. I never heard from anyone to schedule and called the first business day of January to schedule, and was told once again that I no longer had an active contract and I would have to pay the touch up price to get additional service. I have been disappointed and disgusted with the lack of aid and lack of consistency from every member of the staff (with the exception of their RN Brittany who was the only helpful person I encountered) and will absolutely not return for any future services nor recommend this salon to anyone. A truly frustrating experience especially considering the cost of their services.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Charlotte
They advertise the lifetime follow up treatments if you do their package plans. BUT..... you can never get an appointment. Instead they continue to book NEW clients and the ones that have completed their treatment plans get put on a list and never get called. Then when you call and complain you get put on another list where you will get an appointment faster. But still never get called. Priority goes to NEW patients who are still in their Packaged treatment plans. Yes you have hired more staff but you are also utilizing them for new clients not existing clients. IF you are still under staffed then stop booking NEW CLIENTS and Start taking care of the ones you already have
Google
4.0/5
Dec 31, 2021
Google Ideal Image Charlotte
Great customer service, they were prompt, friendly and attentive.
Google
3.0/5
Dec 30, 2021
Google Ideal Image Charlotte
Very nice
Google
5.0/5
Dec 29, 2021
Google Ideal Image Charlotte
No complaints whatsoever with the Dr Phillips crew... Awesome group of professionals... Curtis
Google
5.0/5
Dec 28, 2021
Google Ideal Image Charlotte
Everyone was very professional and welcoming.