Charlotte

6000 Fairview Road
Suite 275
Charlotte, North Carolina 28210
704-935-5703

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Our Charlotte MedSpa is located in the South Park area of Charlotte. Our clinic is in the high-rise building connected to Ruth Chris’s Steakhouse on 6000 Fairview Rd.
  • Our Registered Nurses and Nurse Practitioners have been extensively trained at our Cosmetic Institute at our company headquarters in Tampa, Florida on a wide range of noninvasive treatments. We specialize in Laser Hair Removal, CoolSculpting, Ultherapy, Broad Band Light Therapy, Wrinkle Relaxers and Fillers including Botox, Juvéderm, Restylane and Kybella.
  • We offer you the best products in our upscale discreet location in South Charlotte. Please stop by or call any time. We are always available and happy to have an honest conversation about whatever concerns you have when you look in the mirror. All of our treatments are non-invasive and performed right here in our clinic.
  • We can’t wait to meet you and help you look and feel your best.
  1. Starting out going north or south on I-77 /US-21.
  2. Take the Tyvola Road exit(exit 5)- toward The South Park Mall.
  3. East onto Tyvola Road (right if you are north bound/ left if you are south bound)
  4. Stay straight to go onto Fairview Road (Tyvola turns into Fairview)
  5. End at 6000 Fairview Rd. Suite 275, Charlotte, NC 28210 on the right.
3.9/5
3.9 /5
441 Reviews

Google
5.0/5
Jan 19, 2022
Google Ideal Image Charlotte
Lindsey was my nurse for my laser hair removal and she answered all my questions and had me comfortable for my first appointment. So happy with my decision to get this for myself and choosing Ideal Image!
Google
1.0/5
Jan 18, 2022
Google Ideal Image Charlotte
They take so long to make appointments. Its a 18 months contract and they take more that 4 months to make your next appointment and once your 18 months contract is over you have to pay more for each extra appointment you need. Its not fair. 😡😡😡
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
The Representative was knowledgeable and friendly!
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
All way a good experience
Google
5.0/5
Jan 17, 2022
Google Ideal Image Charlotte
Great consulting.
Google
5.0/5
Jan 16, 2022
Google Ideal Image Charlotte
Prior to my appointment, I'd never had botox before. I was nervous and had a LOT of questions. Samantha, who scheduled my appointment, was warm and understanding and answered all of my concerns promptly and with sensitivity. She guided me through the whole process and made me feel confident about my appointment. Ashley, the nurse who administered the botox, was friendly, helpful, and calming, especially with consideration that this was my first time. She was also quick and efficient. I had a very positive experience with Ideal Image and will definitely be returning!
Google
5.0/5
Jan 13, 2022
Google Ideal Image Charlotte
Everyone was super nice and very helpful!
Google
5.0/5
Jan 13, 2022
Google Ideal Image Charlotte
Lindsey H and Ashlynn helped me and they both were great! They were patient and gentle during the entire process, thoroughly explaining each step.
Google
1.0/5
Jan 12, 2022
Google Ideal Image Charlotte
so bad. No one can use a schedule book i guess
Google
5.0/5
Jan 10, 2022
Google Ideal Image Charlotte
Sami Centina did a great job assisting me at the front desk and on the phone. She's patient and gave me all of my options clearly so that I'm well informed with my decisions. She should be considered for a bonus/raise.
Google
5.0/5
Jan 8, 2022
Google Ideal Image Charlotte
Thank you so much Lindsey!! You’re awesomely amazing! 🧡
Google
5.0/5
Jan 8, 2022
Google Ideal Image Charlotte
I have gotten both cool sculpting and laser hair removal from Ideal Image and I am very satisfied. The nurses Lindsey and Brittany have been excellent, super nice, personable and always take great care of me during my sessions. Sami, who works the front desk is awesome!! She has personally reached out numerous times to make sure I get all my appointments scheduled and at times that work for me. Positive experience all around here!!
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
Recently visited ideal image and met with Lindsey H for filler in my nasolabial folds. She did an excellent job explaining the treatment from start to finish and made me feel comfortable through the entire process. Lindsey was very professional and is HIGHLY recommended on my behalf. I will certain be making another appointment with her in the future.
Google
3.0/5
Jan 6, 2022
Google Ideal Image Charlotte
The staff was friendly and informative. I wasn’t pleasures with how backed up the schedule is. I went for my first appointment today and was not able to get another appointment until April. It is concerning to have that length of time in between treatments.
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
Very knowledgeable and kind staff! Lindsey H did my Botox and I am extremely happy with my results. All of my questions were answered and the staff made me feel comfortable going into my appointment. Will visit again 🙂
Google
5.0/5
Jan 6, 2022
Google Ideal Image Charlotte
I will only come to Ideal for my injections. Nurses Lindsey H and Lindsey B are the best. The treatment rooms are always clean and sanitized, I feel comfortable in this location. Some others say scheduling is an issue but it hasn’t been for me at all, however I do see that they work hard to see many clients while I’m there too! I honestly would not be upset if I did have to wait a bit for services from them because I love them that much!! This goes to show that their services are in demand and that people trust ideal image to have the treatments done.
Google
3.0/5
Jan 5, 2022
Google Ideal Image Charlotte
I’m not sure how to rate my experience very well. My treatment like many other clients was affected by the Covid-19 shut down. I ended up with a 2 years long treatment. The nurses were fenomenal, very caring and always had great conversations. The front desk also had great ladies even the doggie that used to be there was a great addition to the team. What I disliked was the poor communication that the company had during that time. I never received an email or anything related to the way that the situation was going to be handled. I was very frustrated and mad because I used to call almost every day trying to get in touch with somebody. One day I spent 2 1/2 hours on the phone and they never answered. Besides that experience I believe they treatment works, although I didn’t received the results desired.
Google
1.0/5
Jan 4, 2022
Google Ideal Image Charlotte
I haven’t scheduled a appointment and needed to cancel one service. I was told I could possibly cancel a service and that I’d get a call back from a manger! This never happened! Then I received a call in regards to resetting a appointment and a payment was taken out of my account! I will be canceling my card and disputing any charges that are being made by you guys!
Google
5.0/5
Jan 4, 2022
Google Ideal Image Charlotte
My experience was great. Lindsey provided excellent care along with professional service. She suggested ways that would further enhance my treatment. I’m looking forward to a better me.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Charlotte
They advertise the lifetime follow up treatments if you do their package plans. BUT..... you can never get an appointment. Instead they continue to book NEW clients and the ones that have completed their treatment plans get put on a list and never get called. Then when you call and complain you get put on another list where you will get an appointment faster. But still never get called. Priority goes to NEW patients who are still in their Packaged treatment plans. Yes you have hired more staff but you are also utilizing them for new clients not existing clients. IF you are still under staffed then stop booking NEW CLIENTS and Start taking care of the ones you already have
Google
1.0/5
Jan 3, 2022
Google Ideal Image Charlotte
I purchased the hair removal package and from the start to finish my experience was horrible. The staff at the office were not friendly or helpful. In the middle of my package, service was disrupted due to COVID and offices were closed. I also work in healthcare in a COVID ICU and despite being assured that my services would be paused, upon resuming services I met nothing but resistance. I was told multiple times that my packages were expired (despite being told upon purchase that there was no expiration) and then after pushing for more details, I was told my package was signed prior to a change in policy but they would not honor the initial terms. They did finally give a "contract extension" and I was able to get two more treatments (of the three remaining), however, at the end of the year when I attempted to schedule my final treatment, I was told the staffing schedule was not yet available and that I would be contacted in December to schedule my final visit. I never heard from anyone to schedule and called the first business day of January to schedule, and was told once again that I no longer had an active contract and I would have to pay the touch up price to get additional service. I have been disappointed and disgusted with the lack of aid and lack of consistency from every member of the staff (with the exception of their RN Brittany who was the only helpful person I encountered) and will absolutely not return for any future services nor recommend this salon to anyone. A truly frustrating experience especially considering the cost of their services.
Google
4.0/5
Dec 31, 2021
Google Ideal Image Charlotte
Great customer service, they were prompt, friendly and attentive.
Google
3.0/5
Dec 30, 2021
Google Ideal Image Charlotte
Very nice
Google
5.0/5
Dec 29, 2021
Google Ideal Image Charlotte
No complaints whatsoever with the Dr Phillips crew... Awesome group of professionals... Curtis
Google
5.0/5
Dec 28, 2021
Google Ideal Image Charlotte
Everyone was very professional and welcoming.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Charlotte
I had a very good experience with this location and Hayley took great care of me. Thank you all!
Google
2.0/5
Dec 27, 2021
Google Ideal Image Charlotte
Very bad customer service. They only charge money from customers and don’t give timely appointments. Even they don’t give call back for appointment and if by any chance they pick the call than they give appointment for 3 months later date.
Google
5.0/5
Dec 23, 2021
Google Ideal Image Charlotte
My nurse was super nice, thorough with the service, and full of conversation.
Google
3.0/5
Dec 23, 2021
Google Ideal Image Charlotte
I had a great experience great technician that helped me the only thing I would change would be the fact that I didn’t know the FULL extent to my procedure I didn’t know I would be numb for a month or be in pain for four days after the procedure…. I was extremely excited about the coolsculpting but now I have r to deal with numbness for a month and pain and swelling for a few days…. I’m not upset just wish I knew more about the aftermath of it before I signed up
Google
1.0/5
Dec 20, 2021
Google Ideal Image Charlotte
I paid almost $2000 for a membership and Ultherapy and am devistated with the results of the treatment. I have significant welts and visible contact lines which haven’t gotten any better. I’ve since requested a full refund and have contacted the manufacturer of the equipment and FDA to alert them of the results. I’m severely disappointed and will never use ideal image again.
Google
1.0/5
Dec 15, 2021
Google Ideal Image Charlotte
All people are DIFFERENT!!!!! You have a ONE size fits all business model! I found this experience very disappointing. Your employees need to know the newest data and research on the product and service they provide.
Google
5.0/5
Dec 14, 2021
Google Ideal Image Charlotte
Friendly, easy to talk to, answered every question, step by step assistance
Google
5.0/5
Dec 10, 2021
Google Ideal Image Charlotte
Very informative and nice I will definitely go back if I need other services that are offered
Google
5.0/5
Dec 3, 2021
Google Ideal Image Charlotte
Everyone is so nice!
Google
5.0/5
Dec 1, 2021
Google Ideal Image Charlotte
Had an excellent experience at Ideal Image. Had appointment for Botox and the staff was so thorough in explaining areas that would get the best results. Would highly recommend Ideal Image. Fabulous company!
Google
1.0/5
Nov 30, 2021
Google Ideal Image Charlotte
Misrepresenting service and availability of appointment paid in advance for an appointment that’s booked a month away after tricking me to get a loan
Google
5.0/5
Nov 29, 2021
Google Ideal Image Charlotte
Brittany was very nice and she walked me through each step she was making. I appreciate that so much from a provider!
Google
1.0/5
Nov 22, 2021
Google Ideal Image Charlotte
My experience with ideal image has been horrible, they’re availability is terrible, I have not been able to get an appointment in a timely manner, now my contract has ran out and I’m being told I have to pay for my remaining treatments, my treatments have been spaced out so far that I’m not getting the best results, I am highly disappointed. I feel scammed like they took my money and ran.
Google
1.0/5
Nov 19, 2021
Google Ideal Image Charlotte
If someone told me what I was signing up for in December 2019 for $5,000 I would have walked right out.. I found out yesterday's treatment was my last one even though all my treatment areas are still actively growing hair. My treatment plan was to be used within 16 months of my first treatment but with Covid-19 closing the office down I was not able to come to as many appointments as I should have (every 6-8 weeks). There is a slight reduction in the amount of hair growing but I didn't spend that much money on a membership to still have to be dealing with back and neck hair. I was told today that I would need to come in from now on and pay for touch-ups.. Also, the last treatment I had yesterday, the technician noticed I was not even close to 'hairless' and turned the laser to the highest capacity. She did my lasering twice over, which I'm not sure is safe. I'm am severely blistered and my skin has never hurt like this before. There seems to be a lot of damage. See photos. I do not recommend Ideal Image for laser hair removal..unless you are looking to still be hairy after your treatment plan is done. *Last photo is after healing, I am now scarred on my upper arms* UPDATE NOVEMBER 2021: As you can see from the photos I have attached, after two years of treatments since December 2019, I am FAR from 'hairless.' My entire neck, back, and shoulders are covered in hair. There was a guarantee of 'hairlessness' promised and a lifetime guarantee. The ONLY reason that I was willing to spend $5,000 was to never have to deal with hair in unwanted areas again. I am highly disappointed that I've spent almost two years receiving treatments, staying out of the sun to have absolutely no results at all. Also, with pain/burns/scarring on top of it. This company was not able to provide the agreed-upon treatment plan and results.
Google
1.0/5
Nov 19, 2021
Google Ideal Image Charlotte
Horrible company and customer service!!! Don't walk.. RUN away from this business before ever considering coming here. Enjoy absolutely no hair loss and a lifetime of scarring after 'treatment.' That is if you can even book an appointment! Good luck!
Google
1.0/5
Nov 17, 2021
Google Ideal Image Charlotte
As an update to a previous review, I will never book services through ideal image again. I called today to scheduled an appointment and was told that the 20 units of Botox that I had already purchased were expired. No one ever mentioned an expiration date at any of my appointments. My last appointment was in June and apparently the units expired in July. I am livid. I have been mislead and ripped off by this company from the start. Buyer beware when working with them. I recommend avoiding ideal image at all cost. My experience was below average. The consultant recommended a filler product that did not address my particular concern and a different product had to be administered at the time of my appointment. I had not had time to research the new product and I asked to pay the difference while inside the procedure room. I feel like i was mislead at the time of my consultation about how long the wait for an appointment would be. It was about 3 months after my consultation before I could get in which was very disappointing, especially considering I was responsible for paying for products and services that I had not yet received. I asked to be put on a list to be called in case an earlier appointment opened up. I was contacted for an appointment which was about 10 days earlier than the first one. I was later contacted a second time and was asked if I could take an appointment earlier that same day. I accepted that new appointment time but when I received my appointment confirmation the time had not been updated. The practitioner who administered my injections was skilled and i am happy with the results . However I would have liked to have gotten more after care instruction and idea of the healing process. When i asked I was told it was in my contract. 11/17/21 As an update, I will never book services through ideal image again. I called today to scheduled an appointment and was told that the 20 units of Botox that I had already purchased were expired. No one ever mentioned an expiration date at any of my appointments. My last appointment was in June and apparently the units expired in July. I am livid. I have been mislead and ripped off by this company from the start. Buyer beware when worked with them. I recommend avoiding ideal image at all cost.
Google
5.0/5
Nov 15, 2021
Google Ideal Image Charlotte
I got there late and I still was seen and had the best service ever.
Google
5.0/5
Nov 11, 2021
Google Ideal Image Charlotte
Right on time, professional RN and helpful getting a second treatment on the same day
Google
5.0/5
Nov 10, 2021
Google Ideal Image Charlotte
My nurse did an awesome job. Chatted with me to help distract from any pain and was able to get a lot done in a short period of time. I could tell she cared about making sure I was comfortable which was really appreciated. Great experience and scheduling for my next appointment was quick and easy!
Google
5.0/5
Nov 9, 2021
Google Ideal Image Charlotte
Amazing service. Worked me in when there was a mistake with my appointment.
Google
4.0/5
Nov 6, 2021
Google Ideal Image Charlotte
The laser hair removal process is painful but worth it. Scheduling is horrible. You are told over and over again you are on a waiting list but never get called even when it’s close to the timeframe you are due. Logan ( the first person who I spoke with, the person I had my consultation with) is awesome. Even though I am done with my consultation period whenever I need her help with scheduling she is one text away. She helped me get an appointment each time! Without her I would probably still be waiting for someone to “CALL” me to schedule and this was my third appointment. Other then scheduling everything else is great. The nurse and front desk people are very nice.
Google
5.0/5
Nov 4, 2021
Google Ideal Image Charlotte
Polite staff. Overall great experience!
Google
4.0/5
Nov 3, 2021
Google Ideal Image Charlotte
Everyone is very courteous. A little disappointed appointments are not available for your tenure customers
Google
5.0/5
Nov 2, 2021
Google Ideal Image Charlotte
Brittany was phenomenal! It's been awhile since I went to Ideal Image and I must say, I haven't been pleased with the customer service and scheduling, however, Brittany was great! She had a positive attitude, she attended to my areas with the utmost care - even giving me an ice pack - and recommended that I come back at a later date for treatment. I appreciated her honesty and transparency.
Google
1.0/5
Oct 30, 2021
Google Ideal Image Charlotte
I had been researching ultherapy for years before trying it for myself. I even went to a consultation at ideal image of Charlotte before scheduling an appointment over a year later. My second consultation was done via zoom and this once in a lifetime price was only guaranteed if I booked right then and there...no refunds. I first became skeptical when I went in for my appointment and only had a brief facetime with a "physician" prior to the procedure. The tech was nice, but she had only been performing Ultherapy for a month and there are no physicians supervising the procedure. I have a high pain tolerance, but this hurt like hell. I'm the type of person that gets dental work without anesthesia, but this was like hot needles penetrating the bone in the same spot for 2 hours. I had welts all over my face for more than a week. Ideal image claimed this was completely normal, but everything I had researched stated welts meant improper technique. For over a month I felt phantom pains in my nerves. I kept hoping beauty is pain, but 4 months later there is absolutely no difference. I'm just out $1232. I worry I caused more damage to my face, but I'd rather have no results then bad results. My advice is to save your money and just accept the natural aging process.
Google
5.0/5
Oct 28, 2021
Google Ideal Image Charlotte
Elizabeth is amazing! She was professional and caring throughout the whole process.
Google
2.0/5
Oct 27, 2021
Google Ideal Image Charlotte
I have had numerous issues with scheduling my next appointment at an appropriate interval. I’m having laser hair removal on my face and the recommended interval is every 4-6 weeks. I have dark skin so it should be closer to 4 weeks. My first appointment was September 24th and I can’t be seen again until December 28th, UNACCEPTABLE. If I wasn’t in a binding contract and money wasn’t on the line, I’d leave. I’ve called weekly since my last appointment to schedule an appropriate 2nd appointment.
Google
5.0/5
Oct 27, 2021
Google Ideal Image Charlotte
I absolutely loved my experience today! Knowledgeable and helpful staff that answered all of my questions and made me feel comfortable! Johni is amazing!
Google
1.0/5
Oct 25, 2021
Google Ideal Image Charlotte
When I as able to get a appointment service is great the problem is sign a 16 month contract that ideally would have a appointment about every 8 weeks Bc of covid in my 16 months only about to get 4 appointment Bc they have over sold services so they are completely booked so purchase an expensive service received less the. Half of my service and not even able to make an appointment have to be put on a list Incas anyone cancel then I have to readjust my work sch to fit or just can’t get a appt terrible service
Google
1.0/5
Oct 23, 2021
Google Ideal Image Charlotte
Very dissappointed with this place. I have made 8 payments already but until today I've been treated 3 times. The person who makes the appointments says that they are very busy (all booked) and the available appointments they have for me is every 8 to 10 weeks, totally different from the person who made my contract and booked my 1st appointment. The scheduler said that she is going to calle to make the October appointment and today is the 23rd and I am still waiting for her call. And this is only the schedule part, about my three visits is another dissappointment, my first and second visits I could it handle the pain (I am 42 y) but the 3rd one was very very, very painful that I almost cried and I was told that is going to keep increasing the pain on my incoming visits, this is something that I wasn't told at the first time or when I was signing my contract. And I was thinking to bring my teenager daugther! NOT RECOMMENDED!!!!
Google
5.0/5
Oct 20, 2021
Google Ideal Image Charlotte
I LOVEEEEE LIZ she is really the best. She hit areas on my bikini area that I said other nurses have never touched. I would love all of my appointments moving forward with her. She is very nice and professional and took her time with me. #TeamLiz
Google
5.0/5
Oct 18, 2021
Google Ideal Image Charlotte
Great experience! Front desk and nurse were super friendly. Especially for being late in the day on a Saturday!
Google
2.0/5
Oct 15, 2021
Google Ideal Image Charlotte
The laser hair removal is laser hair reduction. After the complete 9 cycle treatment, hair was reduced and comes back 50% rather quickly upon ending treatments. Yet I was told I was a prime candidate due to light skin and dark hair. I followed all in between care protocol. It should be clearly communicated that treatments will need to be continued past the paid 8-9 cycles in order to be effective in achieving 80% reduction and to maintain reduction. However, after paying such a large sum for the initial treatment, it was not feasible to pay again to try to achieve more hair reduction without guarantee. Unfortunately, in the middle of my treatment covid created a 4 month gap of time. Perhaps if that had not occured, the treatment would have been more effective. However, I was told it didn't make a difference and should have worked.
Google
1.0/5
Oct 12, 2021
Google Ideal Image Charlotte
**READ OTHER REVEIWS // DONT WASTE YOUR MONEY*** They are 100% correct. Ideal Image Charlotte does not prioritize or care about their customers. My experience so far has been terrible; my first appointment was on July 6th. The people at the front desk said they were not able to schedule my next appointment due to their schedule being blocked out but they would call me. No one ever called me to follow up and schedule my appointment so I called continuously. They were not able to get me in until September 18th and I had the same experience when trying to schedule my 3rd appointment. It has been 3 weeks since my 2nd appointment and no call to schedule. I called the front desk again and was told they are completely booked and the first available is not until December 29th, which is FIFTEEN weeks after my 2nd appointment when the treatments are supposed to be 6-8 weeks apart. After further discussion, I was actually told that I will not be allowed to have any appointments outside of the 16 month contract without paying any additional cost. This is opposite of what the salesperson sold me upon purchasing the package. I was told that I would be getting nine treatments and that if I needed to go outside of the contract due to scheduling conflicts with Charlotte ideal image that would be fine. Don't waste your money, I 100% regret purchasing my treatment package from Ideal Image Charlotte and would NEVER recommend to anyone.
Google
1.0/5
Oct 11, 2021
Google Ideal Image Charlotte
I wish I had thoroughly read these reviews before spending over $5000 for laser hair removal. During my consultation, I was told I would be "hair free" by Christmas. After finally getting in for my first appointment, I am being told my next appointment is WEEKS to MONTHS after the timing the protocol I was given. When trying to explain this to the scheduler, I was greeted with rude and condescending commentary. The customer experience I am receiving from this company is very poor, and I wish I had gone elsewhere. Going somewhere else would be the ONLY way I'd be hair free by Christmas. Their consultants that get you to sign up are not at all involved on the scheduling side, so the statements they make are 100% false, and the one left paying for services that they won't schedule - is you. BUYER BEWARE.
Google
5.0/5
Oct 11, 2021
Google Ideal Image Charlotte
Lindsey H. was awesome! Very professional and kind. She walked me through the whole process and made sure I was comfortable.
Google
5.0/5
Oct 8, 2021
Google Ideal Image Charlotte
It's was an awesome experience. I was having so much trouble with my phone, but Lori was very patient with me and knew what to do, when it was working not on my end. She is Ideal Image
Google
5.0/5
Oct 7, 2021
Google Ideal Image Charlotte
My experience was amazing. They are very professional and care about the patients. Thank you so much
Google
5.0/5
Oct 6, 2021
Google Ideal Image Charlotte
The staff is very friendly
Google
5.0/5
Oct 5, 2021
Google Ideal Image Charlotte
Lindsey was great to work with and so thoughtful during my treatment! The scheduling team was helpful and followed up to help me reschedule my appointment when I had a conflict with my original appointment time, too! Thanks!
Google
5.0/5
Oct 4, 2021
Google Ideal Image Charlotte
Ashley was Super!! The procedure was painful and I had to break it up into 3 sessions instead of one. Otherwise, the experience was greaat and the hope for improvements is worth more than the pain..
Google
1.0/5
Oct 4, 2021
Google Ideal Image Charlotte
They offered me a package for two treatments. Spent $1,000 to set up both treatments. Used one right away. Called in on July FOR THEM TO TELL ME THEY DID NOT HAD ANOTHER APPOINTMENT TILL OCT 2021 TAKING more than 3 MONTHS FROM THE DAY I CALL. Now that I have a family emergency and have to leave out of town a few days before THE APPOINTMENT I've been patiently waiting on. They cannot help their customer out to get seen a few days before. Now that I'm trying to schedule an appointment when I come back they say they don't have none available. If i knew it was like this I wouldn't have paid nothing upfront and take my money elsewhere. I had really like this place when i got my treatment done the first time in OCT 2018 and FEB this year BUT as professional as this place looks, they make it seem impossible for you to get an appointment after they took your money already!
Google
5.0/5
Oct 2, 2021
Google Ideal Image Charlotte
Great as always!
Google
5.0/5
Sep 29, 2021
Google Ideal Image Charlotte
Brittany was very patient with me. She definitely makes my visits easier. Great job!!
Google
3.0/5
Sep 29, 2021
Google Ideal Image Charlotte
Not able to even book my next bbl treatment because no appointments available yet staff trying to get me to buy ulttherapy packages. Not spending any more money until I get what I paid for.
Google
5.0/5
Sep 27, 2021
Google Ideal Image Charlotte
I have been going to ideal image for almost a year now and have had the best experience! I just had an appointment with Liz and she is so thorough and attentive. I have had a great experience with all employees there, but Liz by far has been the best!
Google
5.0/5
Sep 24, 2021
Google Ideal Image Charlotte
I did full legs and I noticed results from the first session, my hair was extremely thick and within the first 8 weeks I noticed a huge change, they became super thin! Today I had my last session and I’ve been hair free long before today! I’m so glad I chose ideal image and I’m grateful for Lindsey B. She truly took good care of me at each appointment and made such great conversation we’d do full leg in one sitting in less than 25 minutes and it didn’t even hurt! She’s amazing, make sure to ask for her! From the front desk to the back everyone will be extremely polite and accommodating!
Google
5.0/5
Sep 23, 2021
Google Ideal Image Charlotte
Every one I have spoken with has been extremely helpful and nice. Answering every question I have and reaching out to me when there are new VIP discounts to make sure I don't miss them.
Google
5.0/5
Sep 23, 2021
Google Ideal Image Charlotte
Elizabeth was they patient, professional & she made me laugh during the treatment! I LOVE ideal image!!!
Google
5.0/5
Sep 23, 2021
Google Ideal Image Charlotte
I did not feel pressure to buy the membership, which is a huge deal to me.
Google
5.0/5
Sep 22, 2021
Google Ideal Image Charlotte
I love Ideal Image. I have been going here for Botox for the last few years and recently saw Lindsey B. for lip filler; she was fantastic and they have done a great job at finding appointments to get me in. Great bedside manner and attentiveness from the front desk to the nurses-Thank you!
Google
5.0/5
Sep 22, 2021
Google Ideal Image Charlotte
Had a great and quick service ! Elizabeth was super nice ! Thank you !
Google
5.0/5
Sep 17, 2021
Google Ideal Image Charlotte
Liz was AMAZING!!!! She was very kind and thorough in my services today. The conversation was definitely a helpful distraction and made the time fly. I’m almost sad that this was my last treatment.
Google
1.0/5
Sep 16, 2021
Google Ideal Image Charlotte
The representative lied to me to trick me into signing a contract that was completely different from what she told me orally. Because I was on a zoom video call and being watched, I felt uncomfortable and pressured to sign the contract, so I did not read it, which is my fault, but the representative told me that they "garauntee 100% hair removal". I later found out that is a lie. No amount of hair removal is guaranteed as per the contract, and I was told by an on site employee that hair removal is typically only 85% to 95%. The 100% guaranteed hair removal was the only reason I agreed to pay the large sum of money, but it was all a lie. Another thing I was lied to about, I was told I would have unlimited session until I reached 100% hair removal. The contract says I only have 16 months of treatments and the treatments have to be 8 weeks apart so Im only getting 8 or 9 treatments total.. that's far from unlimited. I was completely scammed and will be getting lawyers involved if I am not allowed to cancel this contract.
Google
5.0/5
Sep 15, 2021
Google Ideal Image Charlotte
Amazing! Professional, prompt and HONEST
Google
1.0/5
Sep 11, 2021
Google Ideal Image Charlotte
Their big sell for laser treatment is the life time contract. Good luck ever getting an appointment for those touch up appointments. Even if you do manage to find any availability (which they never have, you get waitlisted for an appointment), you will have to speak to a rude and condescending receptionist in the process. It's one of the more expensive laser hair removal places in Charlotte. Based on my consistently negative experience, I recommend going elsewhere.
Google
1.0/5
Sep 10, 2021
Google Ideal Image Charlotte
Very hard to get appointment. Wish I would have known before I spent so much money.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Charlotte
Brittany was awesome...this is the first time since getting treatment there that I have been satisfied and felt like I got what I paid for..I wish I could get her all the time for my remaining treatments..Thank you Brittany..
Google
5.0/5
Sep 7, 2021
Google Ideal Image Charlotte
It was great! Great people and service!
Google
1.0/5
Sep 6, 2021
Google Ideal Image Charlotte
I left before treatment. The nurse tried to change my appt type to meet her needs (even though I already prepaid $2200). She was being too abrupt, pushy, and rude. She made me uncomfortable and tried to change my services to suite her time constraints even though I was early. She TRIED to make me accept a lesser treatment and wouldn't give me followup appt info to finish what I paid for unless I let her take pics and complete a service inferior to what I signed up for. I did not allow the pics or inferior service. I think the pics would've implied agreement and I did not agree. She even said to my face, "we need to hurry up" even though I was early and she didn't plan on following thru with my scheduled and paid for service. Wrong thing to say to a person who's ACTUAL FACE you're giving treatment to. Her vibe was condescending like I didn't pay to be there or like she was giving me charity??? IDK but I'm cute, I could wait until I save a couple more hundred to seek PROFESSIONAL services. And I will. No thank you Ideal Image Charlotte NC.
Google
4.0/5
Sep 1, 2021
Google Ideal Image Charlotte
My experience was great. Everyone is so sweet. The only thing I don't like is that I paid to be seen EVERY 6-8 weeks and they continue to schedule me 10-12 weeks if not longer. That is uncalled for when I paid in full.
Google
5.0/5
Aug 30, 2021
Google Ideal Image Charlotte
Great experience, thank you so much!
Google
2.0/5
Aug 28, 2021
Google Ideal Image Charlotte
The service itself is terrific, the laser I love. The customer service and Ideal Image is terrible; it is inconsistent. You’re supposed to be treated every six weeks, but when you get done with your appointment, they tell you that the appointment system is not opened, so to call back, but when you called back, they tell you that they’re booked out for the next couple of months and that you can be waitlisted. I was also told that I had to receive treatment first before they could prescribe me the number cream, but then when I got to my appointment, I was advised that was not accurate, so basically I had to go through a painful experience for nothing when I could have just been offered the numbing cream from the start.
Google
1.0/5
Aug 26, 2021
Google Ideal Image Charlotte
Warning DO NOT WAIST YOUR TIME AND MONEY! It really upset me to even write this post but I think people should be warned. At first when you call an appointment is readily given. When you try to make another one the excuse is always the appointment system is booked but we'll contact you and put you on the waiting list which never happens. It's not fair that people spend their money to go through this mess.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Charlotte
Lindsey H is awesome. Professional and personable. I highly recommend her at Ideal Image. She goes above and beyond!
Google
1.0/5
Aug 14, 2021
Google Ideal Image Charlotte
The actual visit was not eventful. My issue with the company is that my previous session was in March. I was told I would be contacted to reschedule when the schedule opened up for July. I contacted the company 4 times. Twice in June and then twice in July and was told the schedule was locked. No explanation of why I could not schedule the last call in the second week of July I was told that everything was booked until October. It was not until I stated I wanted to speak to a manager that I was given an apt in July. This is unacceptable, when I talked to the manager she offered no type of assurances just told me how good the company was and how good the people in Charlotte are. I have no faith in this company at all to render the services that I have already paid for. This is not how you treat people. If I could cancel and go elsewhere I would.
Google
1.0/5
Aug 14, 2021
Google Ideal Image Charlotte
These people stalked me for over a year with weekly emails about laser hair removal. I finally decided to do a consultation and was very happy with that part. I decided to buy a package because I was tired of waxing. I had my first appointment that same week. That was the only thing on time that has happened. It’s impossible to get a return appointment in a timely fashion. “The schedule isn’t open yet” when you complete your appointment and “we’re putting you on the waiting list”. The waiting list is non-existent. They keep taking on new clients and not servicing the ones that have already paid them thousands of dollars. I keep hearing we are getting a new nurse, or we are opening a new room, but all of it is lies. They just keep harassing new people into signing up so they can keep taking their money without the capacity to service them. Don’t do it. Go anywhere else. Buy that Groupon and save yourself the headache and thousands of dollars. Or just keep waxing. At least you know you will get serviced on time.
Google
2.0/5
Aug 11, 2021
Google Ideal Image Charlotte
I have also had a very difficult time getting touch up appointments. When I have be able to get a hair removal treatment it has been good with nice and professional staff. However, it has been months and I have also been told that I am on a waiting list for an appointment that only takes about 5-10min. It took far more treatments then in my contract to get the desired results but over time that did improve. I started getting some touch ups done and the results have been better. I agree that for the amount of money spent it should not be so long before you can even schedule an appointment in order to have/keep the results that you paid for.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Charlotte
Jessica was knowledgeable and friendly! I was impressed with her in every way! She totally changed my mind about treatments I thought I knew and in the long run will certainly help me save money and improve my overall appearance.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Charlotte
Nurse Brittany is simply the best ! I laughed throughout my entire procedure !
Google
5.0/5
Aug 6, 2021
Google Ideal Image Charlotte
I absolutely loved it... Brittany was so great and made me feel so comfortable.
Google
5.0/5
Aug 5, 2021
Google Ideal Image Charlotte
Very nice , clean, helpful
Google
4.0/5
Aug 3, 2021
Google Ideal Image Charlotte
Easy, fast, great customer service.
Google
2.0/5
Aug 2, 2021
Google Ideal Image Charlotte
Scheduling is ridiculous. For the cost I shouldn’t have to wait months for appointments. They tell you to get the treatments within a certain window of time and then they never have availability to set you an appointment within that window. From reading other reviews this is a common issue. It’s terrible customer service and the receptionists are incredibly rude. I wish I would have known this before paying up front.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Charlotte
The Charlotte, NC location is my all time favorite BUT things are getting really chaotic and tight with the scheduling. They need more slots and calender availability. This is becoming absolutely insane.