Durham

5324 McFarland Drive
Suite 170
Durham, North Carolina 27707
919-794-6112

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 7:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Here at Ideal Image in Durham, we take pride in making sure every guest feels welcomed, comfortable and confident in our personalized treatment plans tailored to your needs.
  • Our Registered Nurses have over 200 hours of training in a range of services including Laser Hair Removal, Cool Sculpting, Ultherapy, Forever Young BroadBand Light (BBL) as well as injectables such as Juvéderm, Botox, and Voluma. Our team is always willing to answer any questions or concerns you may have and look forward to partnering with you on this journey!
  • Our Durham MedSpa is located in the Patterson Place shopping center off of Highway 15-501 and Interstate 40, only minutes away from Chapel Hill.
  • Stop by or give us a call at 919-595-8572, we look forward to helping you achieve your goals!
4.2/5
4.2 /5
197 Reviews

Google
1.0/5
Apr 8, 2021
Google Ideal Image Durham
My wife signed, WRONG DECISION. DO NOT SIGN THE CONTRACT FOR SERVICES!!! No services received and still charging! Ideal Image actually took the payment BEFORE an appointment was even scheduled. She still has not received a call for an appointment. The presentation is intriguing, which makes them go through the contract super fast. When it’s time to sign, you are not given any of fine details. NO MENTION OF THE CANCELLATION POLICY AT ALL. Ashley Kaplan seemed trustworthy but now we see that’s just a sales position and she does just that! She never mentioned it, just cheer you on. So glad that my wife recorded the call. How can you charge and nothing has been done? That’s stealing!
Google
5.0/5
Apr 8, 2021
Google Ideal Image Durham
Great customer service! I'm very pleased so far.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Durham
I had a great experience at the Durham location. The staff and management were very professional and my services were great. I highly recommend.
Google
1.0/5
Apr 7, 2021
Google Ideal Image Durham
Once I arrived at the office I was told that my allergic reaction/response to shell fish was contraindicated for the procedure. I was told I would be refunded and to date have not been refunded for services NOT RENDERED!!!! A refund should NOT take this long! The payment happened within 3 minutes and the refund is taking over 5 business days! UNACCEPTABLE
Google
5.0/5
Apr 7, 2021
Google Ideal Image Durham
Great ! Savanah made sure I was comfortable and was very precise when removing hair
Google
1.0/5
Apr 7, 2021
Google Ideal Image Durham
Google
5.0/5
Apr 6, 2021
Google Ideal Image Durham
they were fast in responding to my consultation, all questions answered; fair pricing; friendly staff.
Google
5.0/5
Apr 1, 2021
Google Ideal Image Durham
Savanah was very informative and professional. She was very calming to me.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Durham
Mackayla was fantastic! This was my first time for both laser hair removal and for botox injections. She made me feel very comfortable with everything, explaining what would happen and how to deal with any discomfort. Some of the laser treatment was more painful than I'd anticipated, and she was happy to give me breaks whenever I needed. I'll be requesting her for my next appointment!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Durham
Savanah was very thorough and professional!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Durham
It was informative and reassuring!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Durham
Exceptional staff and service
Google
5.0/5
Mar 27, 2021
Google Ideal Image Durham
Mackayla Brown-Beal was amazing. Very professional and courteous.
Google
5.0/5
Mar 27, 2021
Google Ideal Image Durham
Savanna was great. She took good care and explained everything. Very professional.
Google
5.0/5
Mar 24, 2021
Google Ideal Image Durham
I had a great first experience at Ideal Image. Savanah was great and very professional and made me feel very comfortable. Would definitely recommend services.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Durham
The RN who treated me, Savanah, was knowledgeable, professional and answered all my questions honestly.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Durham
Completely different experience than a different business I’d previously visited. Great customer service and professionalism. Felt like a patient and not just a customer. Faith was my aesthetician and she took her time communicating to me what to expect, checking making sure I was ok and even gave me sunscreen after. Didn’t feel rushed and felt taken care of. I’m very pleased. Since, I have been treated by Savanah multiple times. She’s a fantastic nurse! Professional and empathic.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Durham
Savanah Is amazing. Very professional and she definitely knows what she's doing! She educated me about the procedure and made sure I was very comfortable. 5star!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Durham
My first appointment was super quick and Julia did a wonderful job making sure I was comfortable at all times of the appointment and that I understand what was going on! I look forward to my next session!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Durham
I visited the Durham office at Ideal Image and was so pleased with the treatment I received from the time I stepped into the door until I left the building. The receptionist was very professional and Savanna was great at giving me my treatment.Very professional!!! Thanks
Google
5.0/5
Mar 15, 2021
Google Ideal Image Durham
My consultation was thorough and meaningful. The services I'm getting are very reasonable, and are done by highly skilled practitioners. My first treatment with RN Evan was highly professional, skilled, and efficient. I look forward to completing my treatment plan with her and Ideal Image. The service more than lives up to its name!
Google
5.0/5
Mar 14, 2021
Google Ideal Image Durham
Baylee was so kind and helpful! She was knowledgeable and professional in her assessment and helped guide me to which procedure would give the best results. Great experience there. Had a later session with Mary who was phenomenal! AShe was also very professional and efficient while being compassionate and fun company during the procedure. Thanks!
Google
5.0/5
Mar 13, 2021
Google Ideal Image Durham
I would highly recommend Savanah. She is super attentive and thorough.
Google
5.0/5
Mar 12, 2021
Google Ideal Image Durham
Personal attention! I had a great experience by talking with the staff. Waiting excited for the date of my future appointment!
Google
1.0/5
Mar 9, 2021
Google Ideal Image Durham
I call the day of and told that I won’t be able to lay down for four hours after my Botox. My appoint was for 7 pm and I get up at 5 am so that would not work and now they can’t see me till April and that I can’t get my money back. This is BS!! Awaiting a call back from someone the girl said she was starting a claim to get some to call me.
Google
5.0/5
Mar 8, 2021
Google Ideal Image Durham
Today I went for my first session and it was a great experience for it to be my first time. I got hair laser removal and I was in and out in 20mins. Julia was great she explained everything and talked me through it. I recommend her as well Ideal Image. Great packages and great customer service.
Google
1.0/5
Mar 4, 2021
Google Ideal Image Durham
She was really rough compared to other providers and didn’t offer the ice pack, she rubbed my face rough compared to other people. Other providers do a double pass on my chin she didn’t. She was nice but not my preference.
Google
5.0/5
Mar 4, 2021
Google Ideal Image Durham
This is the first time I did skin care treatment and did not know what to expect. Everyone was professional and the treatment was quick, easy and painless. Savanah was my RN and she was very empathetic, explained everything in an easy to understand manner and was very friendly and upbeat. I look forward to getting more treatments. Why did I wait so long? Thanks
Google
5.0/5
Mar 3, 2021
Google Ideal Image Durham
Always a good experience here.
Google
5.0/5
Mar 3, 2021
Google Ideal Image Durham
Ashlynn was great! She was very professional and quick. I’d definitely recommend her and this location!
Google
5.0/5
Mar 3, 2021
Google Ideal Image Durham
Mary was great, as well as Stephanie. They were very nice and easy to talk too.
Google
5.0/5
Mar 2, 2021
Google Ideal Image Durham
The staff is very experienced and professional. And I love my results! Overall it was one of the best decisions and investments I made
Google
5.0/5
Mar 1, 2021
Google Ideal Image Durham
Savannah was so helpful in helping me through my first time. It was an experience that I am glad I started it.
Google
5.0/5
Feb 28, 2021
Google Ideal Image Durham
Wonderful experience. Prompt, professional, and painless service. Staff thought out the place was friendly and accommodating. The environment is clean, friendly, and well managed!! Would recommend!!!
Google
5.0/5
Feb 27, 2021
Google Ideal Image Durham
Savanan was very nice and very professional. Even though it didn’t go the way we had hoped, she handled it with grace and kindness. Thank you for the experience, looking forward to coming back.
Google
4.0/5
Feb 23, 2021
Google Ideal Image Durham
Good
Google
5.0/5
Feb 22, 2021
Google Ideal Image Durham
Savanah was amazing. Looking forward to seeing her again!
Google
1.0/5
Feb 22, 2021
Google Ideal Image Durham
Stay away from Ideal Image - they claimed that they approved me for a service, then I changed my mind about the service and requested a refund. I was told they would put in a Help Desk ticket in order to receive that refund and that I should hear from someone within 48-72 business hours. After over 2 weeks, I called maybe over 5-10 times and was told someone would call me back each time, but never received a call back. When I finally talked to someone, they proceeded to continue to sell me on the service and told me that the only thing that could be done was to transfer the funds to another service or come in to see if I qualify for the procedure, and if I don’t, I can be refunded. Why was I sold a service that I possibly don’t even qualify for, medically? I thought the initial Zoom consult was to determine whether I am a good candidate for the procedure or not. Avoid Ideal Image, you will be scammed.
Google
5.0/5
Feb 19, 2021
Google Ideal Image Durham
Cassie was amazing to talk to. Knowledgeable and really nice. I am so happy. I will be using ideal.image for the next few years I can already tell!
Google
5.0/5
Feb 17, 2021
Google Ideal Image Durham
Cool sculpting was painless! Great staff
Google
5.0/5
Feb 15, 2021
Google Ideal Image Durham
Mary was great! I just came from working a night shift and she was quick, thorough, and had great conversation the whole time!
Google
5.0/5
Feb 15, 2021
Google Ideal Image Durham
Had my first visit today, with Savanah, Ashlyn and Julia. They were great, very polite and professional. They took the time to explain all the treatment details and make me comfortable. Looking forward to go back for following visits.
Google
5.0/5
Feb 15, 2021
Google Ideal Image Durham
Faith was supper helpful.... really appreciated the help....so was jada
Google
1.0/5
Feb 8, 2021
Google Ideal Image Durham
I was told to come in for an evaluation. When I arrived they said I was there for a treatment. Pandemic messed up my treatment, but they refuse to extend my contract
Google
5.0/5
Feb 4, 2021
Google Ideal Image Durham
My Ideal Image experience was beyond ideal! Upon first entering through the doors I was warmly greeted by El. He greeted me with a warm smile which was perceivable even behind the COVID-friendly mask. El efficiently guided me through the process of paperwork and made me feel at ease despite my mortal fear of needles. After breezing through the paperwork he invited me to sit and wait in the luxurious leather chairs and to peruse through the available magazines at my leisure. After what seemed like no time at all, my nurse Savanah sweetly called me back to the treatment room. The time I was eagerly waiting for had come. With the dexterity and precision few possess, Savanah painlessly injected my Botox and chatted with me throughout the entire experience. 10/10 would recommend Savanah, El, and Ideal Image to a friend.
Google
1.0/5
Feb 2, 2021
Google Ideal Image Durham
I’m not happy with this last treatment at all! The job was rushed as I still have hair in my pubic area considering this was my 4th treatment! The nurse was not friendly, I was not offered any soothing gel post treatment like my previous nurses did! The ice pack was not place on one area while the other area was being treated to help minimize the pain like my previous nurse did. I am paying a lot of money for this treatment and this last treatment did not make me feel like I getting what I’m paying for!!
Google
4.0/5
Feb 2, 2021
Google Ideal Image Durham
Today's appointment (2/2) was the first thorough laser hair removal session that I've had. New tech really took her time which made me realize the others raced through the previous appointments. The costs is expensive so it ticked me off that I just realized I had been receiving subpar service. I will provide an update once I am through all my treatments. Hopefully this new tech will provide the great service I received today throughout the remainder of my treatments.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Durham
I’ve already had a couple treatments here and the entire staff is always really warm & friendly. Julia is the RN who has been working with me for most of it and she’s great!
Google
5.0/5
Jan 29, 2021
Google Ideal Image Durham
Today was my daughter’s second appointment for her laser hair removal and it was even better than the first one. Faith was super sweet and helpful. Really enjoyed it
Google
5.0/5
Jan 26, 2021
Google Ideal Image Durham
Nurse Julia was AWESOME. She was extremely nice and comforting while being professional and answering all of my many questions lol. She took excellent care of me, I hope to have her again in the future. The front desk staff are very professional also and very nice, especially the man I'm unsure of his name. I love this place!
Google
5.0/5
Jan 23, 2021
Google Ideal Image Durham
Very happy with all services I have done. Staff friendly and great during the procedures. Followup call to check your on you the next day. Truly believe they care and want you to be happy with the results.
Google
5.0/5
Jan 22, 2021
Google Ideal Image Durham
Julia is really sweet, she was super patient with me.
Google
2.0/5
Jan 20, 2021
Google Ideal Image Durham
In my opinion the front desk staff (specifically the male receptionist) is completely unfriendly and unhelpful. My original appointment was cancelled without my knowledge and I drove 35 minutes only to find out they cancelled my appointment and could not accommodate me. After several messages to ideal image’s Facebook page to finally get a manager to finally call me back after 9 hours, I finally got someone on the phone. I repeatedly asked for a refund because I was disgusted with the receptionist and the lack of help I didn’t want to even receive a service from the place. I have them another chance after speaking with the manager, she gave me 20 free units of Botox to reschedule. When I arrived today the receptionist (again the male receptionist) immediately asked for money. I asked for him to clarify the price since the manager had promised 20 free units. He rolls his eyes and calls the manager. Had he clearly explained that it was an additional 20 units, and not a discount of the amount I owed there would have been no issues. So for the front desk I would rate a 0. I didn’t even receive a receipt for what I paid. The nurse who did my Botox was amazing. She took the time to explain everything and was very friendly. Her name was savannah I believe.
Google
5.0/5
Jan 19, 2021
Google Ideal Image Durham
Julia was awesome! She was very sensitive to my needs and kept going with the pace i was comfortable with. Will definitely make an appointment with her again.
Google
5.0/5
Jan 17, 2021
Google Ideal Image Durham
I really enjoyed my experience at this location. Julia was very professional and friendly. Highly recommend!
Google
5.0/5
Jan 16, 2021
Google Ideal Image Durham
Had a wonderful experience with the Julia. Never had such a session before like this. She had a lot of patience nd tried to answer all of my questions during the session.. Thank you @Julia..loved it
Google
5.0/5
Jan 16, 2021
Google Ideal Image Durham
I had a very good experience with Julia today. She took the time to make sure I agreed with the treatment area she had marked. She asked me frequently if I was ok in regards to my tolerance to the laser. She is very professional. I must say, Ideal Image laser hair removal treatment is an awesome buy, but whether or not you like what you buy may depend on who does your treatment. I’ve had at least 7 or more treatments, and today was my first time with Julia. She was by far one of my favorite. Thanks so much Julia!
Google
5.0/5
Jan 15, 2021
Google Ideal Image Durham
I visited the Durham office at Ideal Image and was so pleased with the treatment I received from the time I stepped into the door until I left the building. The receptionist was very professional and Savanna was great at giving me my treatment. I highly recommend her for any services you may need . Very professional! I am beyond pleased !!!! Go see Savanna!
Google
1.0/5
Jan 12, 2021
Google Ideal Image Durham
Please do not do any business with this place. My wife signed up for a treatment but then needed to cancel the appointment. No services were received but they are still claiming we owe money and are unwilling to work with us in any way. They apply extreme pressure to try and make you sign up for expensive procedures and then fraudulently charge you when you did not receive any services. Update: After contacting Ideal Image customer service, they did resolve this situation for us.
Google
5.0/5
Jan 12, 2021
Google Ideal Image Durham
Great staff, friendly environment! Fast process and already seeing results.
Google
5.0/5
Jan 9, 2021
Google Ideal Image Durham
Evan is great!!🥰🥰🥰
Google
5.0/5
Jan 9, 2021
Google Ideal Image Durham
Faith is amazing! Super professional and friendly!
Google
5.0/5
Jan 8, 2021
Google Ideal Image Durham
I was nervous...but it went smooth and Rasheda's patience made it at ease!!!
Google
5.0/5
Jan 8, 2021
Google Ideal Image Durham
Amazing! Michelle was extremely professional and answered all my questions! El was so great at helping me decide what treatment was best and provided me with all my options ! Evan was my provider and she was so detailed and absolutely amazing ! I had a great experience! Thank you all! I will be back !
Google
5.0/5
Jan 8, 2021
Google Ideal Image Durham
Faith and Kasey were great doing my BBL! All the staff were great!
Google
5.0/5
Dec 30, 2020
Google Ideal Image Durham
Carrie J was excellent. They always make guests comfortable and provide top-notch service.
Google
5.0/5
Dec 28, 2020
Google Ideal Image Durham
Very nice. The person who attended me was amazing. Nice and kind and she answered all my questions
Google
5.0/5
Dec 28, 2020
Google Ideal Image Durham
The staff is very friendly and helpful. They are very thorough in their explanation of the procedure, and make sure that you’re comfortable during the process.
Google
5.0/5
Dec 22, 2020
Google Ideal Image Durham
Evan is excellent! Very professional and she explained each step clearly and thoroughly.
Google
5.0/5
Dec 21, 2020
Google Ideal Image Durham
Mary was the best nurse! So personable and extremely professional. She’s normally in the Raleigh office but luckily I got her today in the Durham office. Great experience!!
Google
5.0/5
Dec 16, 2020
Google Ideal Image Durham
Mary was fantastic and speedy with my hair removal process.
Google
5.0/5
Dec 12, 2020
Google Ideal Image Durham
Very nice experience with Julia specialist. She did thoroughly all areas and nice conversation btw that disturbs well from the procedure. I did hair removal laser 5th treatment with her on 4 areas. Thanks!
Google
5.0/5
Dec 11, 2020
Google Ideal Image Durham
Had a very good experience with my laser hair removal. They walk you through everything and very considerate of everything. Highly recommend if your thinking of getting laser hair removal.
Google
1.0/5
Dec 11, 2020
Google Ideal Image Durham
Was cut off from discussion saying 'good luck finding place doing laser hair emoval' when I just said I am looking for better pricing. I mean seriously?
Google
5.0/5
Dec 10, 2020
Google Ideal Image Durham
Loved my RN today! Evan was great! She explained every step and so personable.
Google
5.0/5
Dec 9, 2020
Google Ideal Image Durham
Exelen service 5 star
Google
5.0/5
Dec 8, 2020
Google Ideal Image Durham
Julia is AMAZING! I was a little nervous but she made my experience way better! and I loved the facility. Very clean and great covid protocol!
Google
5.0/5
Dec 5, 2020
Google Ideal Image Durham
I had Julia for my laser hair and she is such a sweet woman. She was very detailed and thorough through the entire process. She answered any question I had. She was very personable as well.
Google
5.0/5
Dec 5, 2020
Google Ideal Image Durham
I had my first appointment this morning! It went so well, I was very comfortable also. Mary helped calm my nerves and made it the best experience! Thank you so much!
Google
5.0/5
Dec 1, 2020
Google Ideal Image Durham
From the time I arrived, I was greeted with smiling faces. Everyone was very helpful and went above and beyond to make my experience a great one. Special shout out to Chantel BSN, RN who was super caring and very professional. I will definitely recommend Ideal Image Durham to all of my friends!!
Google
4.0/5
Nov 30, 2020
Google Ideal Image Durham
Alexis at the front desk was very nice! Chantel & Julia were also great! Very pleased with my laser hair removal. Although months ago my aunt was never contacted about her appointment that was cancelled by the clinic upon arrival. She was never contacted by management regarding her cancelled appointment upon arrival at the clinic prior to the appointment or to discuss her concerns for her scarring & dark spots associated from her bbl treatment. She was not told the complete truth about her treatment results & she was not pleased with her results. Eventually, my aunt kept calling & someone from management contacted my aunt about her bbl results & she was given a prescription & partial reimbursement. The prescription did help her dark spots & the issue was resolved.
Google
5.0/5
Nov 28, 2020
Google Ideal Image Durham
The staff was very kind it was a pleasant experience overall! So happy I chose to receive treatment here!
Google
5.0/5
Nov 27, 2020
Google Ideal Image Durham
Julia was super nice and made sure I ok the whole time.
Google
5.0/5
Nov 26, 2020
Google Ideal Image Durham
Ideal image is great. I had to reschedule an appointment and skip one due to sun exposure for my wedding and they were so flexible with getting me a new appointment. I always feel comfortable during the procedure and everyone is always very friendly.
Google
5.0/5
Nov 24, 2020
Google Ideal Image Durham
Chantel is amazing! She is very personable and makes the experience more pleasant. I get my underarms lasered and have definitely noticed a massive reduction of hair. Definitely recommend Ideal Image and ask for Chantel, you wont regret it!
Google
5.0/5
Nov 19, 2020
Google Ideal Image Durham
I have been hesitant to share my reviews, not because of a negative experience but because of feeling comfortable sharing my story. Over the last 2 years the hair growth on my face significantly increased. I was shaving or plugging hairs daily. This creating ingrown hairs, which led to increased blemishes and scaring. My face was horrible! I turned into the person that you see at 3am on commercials with scaring all over their face and having to wear extreme super full coverage makeup daily! I spent so much money going to the spa for facials & dermatologist monthly and to try and keep the damage minimal. After a year of trying all types of remedies by dr. recommended I try laser hair removal. I was initially against this option because I have tried it in the past for under my arms and it was not successful (with another company). But this is my FACE! SOOOO, with all my anxiety I finally set up a consult with Ideal Image. Everyone from the receptionists to the RN's to the technicians were all extremely professional and delightful. It has been just under a year of treatment and my face has drastically changed! I have not had a breakout or blemish from ingrown hairs, my hair growth has tremendously slowed down to where I may only have to shave 1 time in between the 6-8 week appointment! Remember I was shaving DAILY before! My scaring is almost gone and my skin feels so great. I am comfortable enough to not have to wear a full face of makeup everyday! I am still working my nerves up to share my before pictures but trust me, I would recommend laser hair removal from here any day!
Google
5.0/5
Nov 15, 2020
Google Ideal Image Durham
Faith was great! Very nice and always made sure I was comfortable and went at a good pace.
Google
5.0/5
Nov 14, 2020
Google Ideal Image Durham
This is my 2nd round (different area) of having laser hair removal treatments at Ideal Image. I am super happy with the process at this point, but even happier with my provider Chantel. Chantel has taken a scary process (that is totally worth it) and made it amazing. She is so patient and professional always. She is encouraging and makes me as comfortable as you possibly can be having certain personal areas lasered. 😊 I always request her for my service and I am never disappointed. I have roughly 6 more sessions and work my schedule around getting her. I highly recommend her and Ideal Image.
Google
5.0/5
Nov 14, 2020
Google Ideal Image Durham
Afer an absolute horrible experience of being double booked 2 times, taking off work and paying for a sitter Evan made up with it with her being Absolutely professional, knowledgeable, super sweet! Stayed late to do my treatment due to another office's mistakes and my own of being late due to a bad car accident!
Google
5.0/5
Nov 13, 2020
Google Ideal Image Durham
I have not received my procedure yet... but my zoom call with Rasheida was most welcoming. I am looking forward to getting my lips done very soon!!!
Google
5.0/5
Nov 12, 2020
Google Ideal Image Durham
Chantel was very professional and quick! Couldn't have been a better experience. If she wins, she doesn't like coffee!! 🚫☕😃
Google
5.0/5
Nov 12, 2020
Google Ideal Image Durham
Evan did such a great job on my treatment! She was very pleasant yet very professional and reassured me during the entire process. Love my results and looking forward to my next service!
Google
2.0/5
Nov 10, 2020
Google Ideal Image Durham
I will start with the good part: the front desk people are very nice. The bad part was I called to buy lip filler when they were running a sale back in July. The woman on the phone told me the Durham spa was open and taking lip filler clients. So I paid upfront and called to make an appointment. However when I called, they said they were not taking new lip filler clients because of the mask mandate. I was super annoyed because I wouldn’t have bought them if it was going to take 6 weeks to get the filler. Anyway they scheduled the appointment for 4 or 5weeks out I think. The week of my appointment they called me to say the lip injector had quit and they didn’t have anyone new to fill her spot for two weeks. I had to wait another 2 weeks and eventually I did get in with a random nurse from their Greensboro location. Apparently she was just filling in. It wasn’t ideal using a new person but after waiting 6 weeks I didn’t have another option. When I first scheduled The appointment I called to make sure I was able to film the process with my phone because I am a con tent creator and this whole experience was for a video. The woman at the front desk said that was totally fine. Then when I got to the appointment the nurse told me that it was not OK and she doesn’t allow anyone to film her. So then my total points of the process was ruined because I couldn’t document any of it. I also asked ahead of time if they could do Lip tenting or a Russian lips, and they told me yes the clinician can do a variety of different techniques. However at the appointment she said that she did not want to do the Russian lips because it would cause too much bruising but that was the technique I really wanted to begin with and I felt like she wouldn’t listen to me about it. I ended up having to do the basic technique that they usually do and the result was as expected. It was very unnoticeable and not what I wanted. She also says that it wasn’t possible to try to correct asymmetry- something else I had discussed at my consult. The worst part about the experience was that the nurse gave me zero instructions on how to take care of them afterward and didn’t give me anything to take home which I’m pretty sure you’re supposed to get some kind of packet with instructions afterward. Anyways the results were not great and it’s been just a few months and they’re basically gone already.
Google
1.0/5
Nov 8, 2020
Google Ideal Image Durham
Incorrectly charged contacted staff management and the works with no outcome
Google
5.0/5
Nov 7, 2020
Google Ideal Image Durham
Chantel is the nicest nurse. Every time I go to Ideal Image she’s friendly and professional. While using the laser she is fast and efficient. Always checking on my comfort level. If Michelle is at reception she makes every effort to accommodate your schedule with your next appointment. She’s professional and perceptive. I’m very pleased with the level of service and my results. If you’re contemplating laser hair removal take the plunge and invest in yourself. And use a reputable company like Ideal Image. Hair growth is hormonal so if you go though changes like pregnancy it could grow back. When you purchase from ideal it’s for life, and you can comeback for touch ups. I’ve had friends tell me about paying less, and their hair coming back.
Google
5.0/5
Oct 19, 2020
Google Ideal Image Durham
I was very nervous having my first laser hair removal. The team was extremely nice, helpful and reassuring everything will go well. I was very impressed.
Google
5.0/5
Oct 19, 2020
Google Ideal Image Durham
Friendly staff
Google
5.0/5
Oct 15, 2020
Google Ideal Image Durham
I love the new woman Michaela she was very honest, and professional and did a great job!
Google
5.0/5
Oct 14, 2020
Google Ideal Image Durham
The staff is great and ver professional. My provider is excellent. I would recommend this place.
Google
5.0/5
Oct 12, 2020
Google Ideal Image Durham
Ashley was an absolutely delightful! She was helpful and very knowledgeable. Thank you Ashley for all of your help!!