Durham

5324 McFarland Drive
Suite 170
Durham, North Carolina 27707
919-794-6112

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Here at Ideal Image in Durham, we take pride in making sure every guest feels welcomed, comfortable and confident in our personalized treatment plans tailored to your needs.
  • Our Registered Nurses have over 200 hours of training in a range of services including Laser Hair Removal, Cool Sculpting, Ultherapy, Forever Young BroadBand Light (BBL) as well as injectables such as Juvéderm, Botox, and Voluma. Our team is always willing to answer any questions or concerns you may have and look forward to partnering with you on this journey!
  • Our Durham MedSpa is located in the Patterson Place shopping center off of Highway 15-501 and Interstate 40, only minutes away from Chapel Hill.
  • Stop by or give us a call at 919-595-8572, we look forward to helping you achieve your goals!
4.1/5
4.1 /5
381 Reviews

Google
1.0/5
Nov 14, 2022
Google Ideal Image Durham
SCAM!!! If you doubt you have the correct color of hair don't waste your time with the "experts" who are supposed to identify if you will have a successful hair removal treatment. I was told that my hair color was fine for laser hair removal. SIX treatments in I was informed there wasn't notable reduction in my hair and that my hair color isn't appropriate for laser hair removal. I have been informed I will not receive a refund for their mistake. Any business that attempts to shift the risk to the customer is not a good one. Don't waste your time here. I'll take the hit but I'm sure this avoidable review will cost you more than you scammed me for.
Google
5.0/5
Nov 10, 2022
Google Ideal Image Durham
Sara was so friendly, professional and knowledgeable. I felt really well taken care of and would highly recommend.
Google
5.0/5
Nov 10, 2022
Google Ideal Image Durham
Evan is great!!🥰🥰🥰
Google
5.0/5
Nov 7, 2022
Google Ideal Image Durham
I have had 3 procedures thus far and the Durham NC Team has been awesome! Scheduling appointments is simple using their app and location is super easy to get to!
Google
1.0/5
Nov 7, 2022
Google Ideal Image Durham
the light skin girl that works in the front is extremely RUDE. I called a few times trying to schedule my next treatment and she literally hung up in my face the first time then transferred me over to the call center. I stopped going to this location because she is so hard to communicate with and makes me super uncomfortable.
Google
5.0/5
Nov 1, 2022
Google Ideal Image Durham
I had laser hair removal done today by Sarah and she was wonderful! Super engaging and informative. She was very thorough in explaining before and after care and she took her time to answer my questions. 10/10 from me!
Google
5.0/5
Oct 24, 2022
Google Ideal Image Durham
Sarah at the Durham location was attentive , informative , and all around a great service provider. My service at Durham was 100% worth the 30 minute drive. Top quality service at Durham in comparison to the Raleigh location.
Google
5.0/5
Oct 19, 2022
Google Ideal Image Durham
Loved the nurse treating me
Google
5.0/5
Oct 18, 2022
Google Ideal Image Durham
Emily made my experience at IDEAL IMAGE very comfortable. She was professional and answered all my questions in a knowledgeable manner. Update: There has been an extreme decline in customer service since I first began coming to this location. I have scheduled an appointment that was never confirmed, causing me to miss treatments and most recently have had. To miss another appointment due to scheduling issues. The services are great but the front desk is a pain.
Google
5.0/5
Oct 14, 2022
Google Ideal Image Durham
Brian was great and got me the best combination of treatment. Great customer service and very knowledgeable.
Google
5.0/5
Oct 13, 2022
Google Ideal Image Durham
I LOVE IT!!!!
Google
3.0/5
Sep 26, 2022
Google Ideal Image Durham
Beware!! My experience on my appointment day was amazing. I absolutely loved my provider. My experience with ideal image as a company has been awful. They need to stop taking more clients when they can’t service the ones they have. It’s basically a scam. You pay thousands for a service that they cannot provide. They overbook and book you incorrectly and when they tell you that you have to reschedule an appointment that THEY book wrong, they have no availability. If you’ve already wasted your money I would advise going to the Durham location. They are much more helpful and awesome customer service.
Google
5.0/5
Sep 26, 2022
Google Ideal Image Durham
It was a really great experience and well worth the 1 hour and 30 minute drive. The staff were very professional and patient with me. I would do business with them again.
Google
5.0/5
Sep 19, 2022
Google Ideal Image Durham
This appointment was for my free ultherapy session, which was done by Julia. I was a little apprehensive about the procedure, so I very much appreciated the level of knowledge displayed while Julia told me what to expect during and after the procedure, and her patience answering all my questions with a pleasantly professional manner. I found myself signing up for 2 other procedures with Julia, which says it all. Yes, I’d recommend Julia at Ideal Image to friends and family.
Google
5.0/5
Sep 17, 2022
Google Ideal Image Durham
I had my very first treatment today of Cool sculpting and my nurse Sara M. was great. The experience at Durham Ideal Image was great for me. Looking forward to seeing my results in the near future.
Google
1.0/5
Sep 12, 2022
Google Ideal Image Durham
I was happy with their staff Amanda for my first visit as she’s nice and helpful. However, their system is bad and it really wasted my time on that day. My first visit is unpleasant so I got all of my money back. Better to go somewhere else.
Google
1.0/5
Sep 10, 2022
Google Ideal Image Durham
This is my 3rd time they cancel my appointment I buy the 16 months hair removal package and already paid for the full package. Overall of treatment very disappointed buy the treatment on 01/12/22. It already been 9 months i only can have 3 treatment so far. Take 3 months i can have my first appointment. 03/14/2022 The first time of treatment the nurse unprofessional. It very hurt during my treatment i ask the nurse to slow down give be little break (i need like 5sec before continuing ) she told me she don’t have time she need to be hurry. After the first time i ask if i can put numbing cream on it. she said i have to buy it for my self because they didn't provide it for you. 05/11/22 (2 months between treatment because the schedule is pack) the second i do with numbing cream everything went fine. 06/03/22 i have another appointment but i have to schedule because i have to be out of town. And i can find an available one on 07/14/22 at Raleigh instead of Durham location. On 07/14/22 at the morning they call to cancel my appointment because the nurse have emergency thing. They rescheduled for me at 07/15/22at Durham location. 07/15/22 the 3nd times of my treatment i do it with numbing cream everything went fine the nurse very nice. 09/01/22 it supposed to be 4 times but when i went there the said they can’t give me the treatment because i have the numbing cream on it. I ask i have been used it for 2 treatments before but they said they have changed the policy 2 week before that I only use a numbing cream that they prescription for me. From my point why they didn’t call to confirm with the client that that policy have changed before the day of my appointment because already take me almost 2 months to set an appointment between treatment and it wasted of my time to be there. They rescheduled for me on 09/06/22. 09/06/22 they call at the morning to cancel my appointment again because they nurse was sick. They rescheduled me again on 09/13/22 we will see what’s going to happen this time. * on the day that I sign the contract with them I also have missed understanding with the font desk too i have been over charged from what he been told me on that day i have be mentioned that he said he will request to refund money back to me and 2 days have passed but I didn’t hear any back. I call and he said that the right amount for all of treatment that i been sign contact for (my fault too that not mentioned it before i sign the contract)but that not i been told before so i ask to talk to the manager and complain about it at first he not going to do anything and in the end he end up said he will give me the credit back on my idea image account that i can use for something else but the time i checked with the font desks I don’t have any credit on my account but i didn’t say anything because for the money not the issue i just want to see how they treat a customer .
Google
5.0/5
Sep 9, 2022
Google Ideal Image Durham
Trini was very informative about the treatments I was interested in. She spent a good about discussing my options and the price for each. Thank you
Google
5.0/5
Sep 7, 2022
Google Ideal Image Durham
I had a great treatment experience!
Google
5.0/5
Sep 7, 2022
Google Ideal Image Durham
Sara was my laser hair removal specialist, she did an awesome job! She was attentive and accurate! The front desk staff was very helpful and pleasant!
Google
1.0/5
Sep 6, 2022
Google Ideal Image Durham
Front staff was friendly but my Nurse Mykahla was GREAT! She made sure I was comfortable and aware of everything.
Google
5.0/5
Sep 6, 2022
Google Ideal Image Durham
The technical listen to my concerns and recommended the treatment right for me.
Google
5.0/5
Sep 3, 2022
Google Ideal Image Durham
The staff was very friendly and efficient. Three hours is a long time but the nurse didn't make me feel like she was in a hurry and made sure I was comfortable at every step of the process. I felt very informed before, during and after.
Google
5.0/5
Sep 1, 2022
Google Ideal Image Durham
Always professional and courteous!
Google
1.0/5
Aug 30, 2022
Google Ideal Image Durham
DO NOT. DO NOT. Unless you REALLY trust the people, do not use any of these cosmetic corps. I requested some services back during covid and was told to start paying before I even went in--which at the time I figured was fine. Well, I get there and they tell me I am not eligible for any of the services I had already begun paying for! All these years and I still haven't been able to get them to stop the payments!! Corporate isn't very responsive either. PLEASE do NOT waste your time here.
Google
5.0/5
Aug 15, 2022
Google Ideal Image Durham
This was the best experience since dealing with your company. My nurse Amanda was awesome. I didn’t feel rushed in the appointment. She talked to me to build rapport with me . She was definitely a gem to have to do my treatment. She made me feel so comfortable I’m willing to drive the 36 miles just to have her complete my service!
Google
5.0/5
Aug 8, 2022
Google Ideal Image Durham
Everyone is so nice. Very professional. I’ll keep ping back.
Google
5.0/5
Aug 4, 2022
Google Ideal Image Durham
Great. Professional. Informative. Honest. Better than expected. Highly recommended.
Google
1.0/5
Aug 3, 2022
Google Ideal Image Durham
Terrible customer service. They change terms of contact, say when appointments will open up only to find when you called they are completely booked. There has been an issue every time we use them.
Google
5.0/5
Aug 1, 2022
Google Ideal Image Durham
It was super quick, in and out in 30 mins for all of my treatments. Emily has a great technique and makes me feel incredibly comfortable!
Google
5.0/5
Jul 28, 2022
Google Ideal Image Durham
Wonderful! Polite, kind, welcoming staff. My provider was thorough with answering questions (first time guest) and explaining everything in detail. Entire experience (sans pain) was ideal.
Google
5.0/5
Jul 21, 2022
Google Ideal Image Durham
Connie was very friendly and answered all my questions.
Google
5.0/5
Jul 19, 2022
Google Ideal Image Durham
I loved it! Can’t wait for my surgery!
Google
5.0/5
Jul 19, 2022
Google Ideal Image Durham
VERY INFORMATIVE
Google
1.0/5
Jul 15, 2022
Google Ideal Image Durham
Don't submit a form on their website unless you enjoy being harassed 24/7. Someone named Abbey won't stop emailing or calling me. Haven't been to the place in person but seems like an absolute scam.
Google
5.0/5
Jul 6, 2022
Google Ideal Image Durham
Amanda was amazing today! She made me feel very comfortable during my lip filler appointment & she was extremely gentle. Can’t wait to come back & see her again for more Juvederm & some Botox.
Google
1.0/5
Jul 5, 2022
Google Ideal Image Durham
Su agenda nunca tiene espacio disponible, hay que esperar y esperar al cancelar una cita no te dan opción que favorezca si no vas el dia que es tienes q esperar otro mes mas para que te den nueva fecha de cita😭😭😭😭
Google
5.0/5
Jun 30, 2022
Google Ideal Image Durham
Very professional and welcoming for my first time ever getting laser hair removal!
Google
5.0/5
Jun 30, 2022
Google Ideal Image Durham
Amanda was amazing, and very thorough during my treatment!
Google
5.0/5
Jun 30, 2022
Google Ideal Image Durham
Great visit even though I didn’t really know the offerings. I came in looking to see about the laser hair removal and instead received more info about other options I will soon be looking to have. Everyone was phenomenal to speak to. The receptionist was great and my consultation was just as great. I look forward to making this my go to place. Great employees! I also would like to commend an employee whose name I won’t forget, Michael, I think, who was a great help in addition to the entire team. Thank you!
Google
5.0/5
Jun 30, 2022
Google Ideal Image Durham
The people working here are absolutely fabulous! They made me feel totally at home and I felt like I was with old friends! Amanda was so fast and so sweet! No pain!! Shout out to Nigel and Lynn getting me booked for my next laser appointment and helping me get over the fear of Botox, I’m doing that next!
Google
5.0/5
Jun 30, 2022
Google Ideal Image Durham
My experience with Amanda was exceptional. She was very knowledgeable and professional and made me feel very comfortable during my appointment. I highly recommend seeing her!
Google
5.0/5
Jun 29, 2022
Google Ideal Image Durham
My technician Evelyn is very skilled and makes the procedure as painless as possible. I'm now towards the end of my treatment plan and getting great results.
Google
4.0/5
Jun 21, 2022
Google Ideal Image Durham
Wonderful experience with Ideal Image so far from my first visit. EMILY was very warm. She explained everything to me before my laser treatment. I told her I have a very low pain tolerance especially on my private area and she tried to be as gentle as she could!!! Only sad to hear she's leaving and found another job, I wish her luck though! I initially inquired about the price from the email promotions I'm getting from LUCY, although I wasn't able to get in touch with her, I called the office and NIGEL helped me A LOT with my package, he gave me the discount per their current promotion which they said will end soon but I just had to reach back to Lucy to claim the extra $100 off from the email I received from her. I was then passed on to MAGGIE or MADDIE and she told me that she cannot honor the rate I was given since the promotion already ended. I was trying to explain to her that I would've acknowledged the contract should I've gotten the revised quote ASAP. She then tried to give me the same package for $800 more and had the audacity to say she's not upselling or anything lol! Luckily, I reached out to Nigel and he said he can still see the same price on the system he quoted and that we can go ahead with it. LONG STORY SHORT. -CALL NIGEL FOR THE PACKAGE PRICE. -THEY WILL NOT HONOR THE PROMOTION THEY SENT YOU IN THE EMAIL ESPECIALLY THE EXTRA $100 OFF OR WHATEVER THE AMOUNT IS BECAUSE THEY WILL TELL YOU YOU'RE ALREADY GETTING THE LOWEST PRICE.
Google
5.0/5
Jun 20, 2022
Google Ideal Image Durham
Great company great service!!
Google
1.0/5
Jun 13, 2022
Google Ideal Image Durham
Absolutely disappointed. They cancel my appointment 1h before I needed to be there. I had already called off work to go. And the next appointment only 2 months away from the date that they cancel which is absurd because I’m supposed to pay monthly. And this was my first appointment. Huge difference between when someone from their main office sells you the package then from when you go to the location near you to get the service. 16 month contract that you pay monthly but you don’t even get to have an appointment. And it was supposed to be my first visit. The staff is super friendly but still highly disappointed
Google
5.0/5
Jun 7, 2022
Google Ideal Image Durham
I had the opportunity to partake in CoolSculpting. I was quite never for the process as I had no idea what to expect. The entire staff I encountered my first day were very professional, attentive, personable and friendly. I hope to give the best props to MaKayla as she was my particular nurse. She gave me the proper knowledge and information to understand what I was walking into. She held herself at professional and very pleasurable manner. I can't wait to see my results. !!!!!!!!!!!!!!!!!!!
Google
5.0/5
Jun 6, 2022
Google Ideal Image Durham
I talked with Jonathon Neyhart and he was amazing! Apart from the basics I feel that he went above and beyond and even gave me some tips since I was shelling out a good amount of money. He is the best consultant I've had and I've been to various businesses for some of the same services.
Google
5.0/5
Jun 2, 2022
Google Ideal Image Durham
It’s was very pleasant, I felt so comfortable. Thank you for the experience.
Google
5.0/5
May 25, 2022
Google Ideal Image Durham
So far, I've had a great experience. I understood that scheduling could be difficult but they made sure to get me in as soon as they could. I've had a great experience with my services so far.
Google
1.0/5
May 23, 2022
Google Ideal Image Durham
Total waste of money- spent thousands and still have hair growth. Inexperienced providers and impossible to get an appointment. The biggest scam out there!! Addendum: After complaining to the manager, I was offered 2 free sessions (but only for one area of my body - paid for 3 areas).
Google
1.0/5
May 20, 2022
Google Ideal Image Durham
This placehas terrible customer service. My appointment was booked in March. I was never told I would get an email on random day that gives me a 2 hour window to confirm it. I got the email at 9am and just so happened to check my email at 1pm. My appointment was canceled. I complained. They basically said we don't care.
Google
5.0/5
May 18, 2022
Google Ideal Image Durham
I called and Nigel Mavhura helped me out so much! He stayed on the phone with me and explained the offers and deals that Ideal Image had to offer! He was very nice and patient with me and I appreciate his help so much! Wonderful customer support and because of his help, I am now looking forward to an appointment! Ideal Image is truly lucky to have such a hard working and awesome employee!
Google
5.0/5
May 18, 2022
Google Ideal Image Durham
Staff is nice here. The tech was fast, but also took really good care of me.
Google
5.0/5
May 18, 2022
Google Ideal Image Durham
Very pleased
Google
5.0/5
May 10, 2022
Google Ideal Image Durham
It was amazing the staff was so polite and knowledgeable
Google
5.0/5
May 9, 2022
Google Ideal Image Durham
Emily and the front desk staff at the Durham location are amazing!!! No matter how many visits I have had, they always take the time to make sure I am comfortable and go over any questions or concerns I might have. Never feel rushed and enjoy my time while I am there!!
Google
1.0/5
Apr 29, 2022
Google Ideal Image Durham
With my situation the consult was done on Zoom with a split screen. The women was beutiful with no pores and every service she suggested I agreed. You sign for each service as you go. Then they have you pay up front. There is no time to think it over, no time to change your mind you are locked in. When setting up appointments they were unable to do all the treatments at one place and was asked if I could drive an hour away. It took several months to get all of the services. At the end could not tell that anything was done and it was a lot of money. Have since gone to Bluewater Med Spa where I was not asked to pay upfront, just a deposit, and I could tell a difference right away. Would say you get what you pay for, but I paid a lot and got nothing.
Google
3.0/5
Apr 26, 2022
Google Ideal Image Durham
My services was performed however I am not pleased that my requests are not fulfilled. And today the customer services was particularly unpleasant. My request is to be scheduled every 6 weeks. I am not able to make appts in advance and this time instead of 8 weeks my next appt is 10 weeks. Totally unacceptable. Today the provider was short and sloppy. She did not give me a mirror after the procedure, left white lines on my face, sloppily applied aloe and walked out of room before I was off the table and did not walk me back to the front. I do not like this location. The customer service misses the mark.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Durham
Michael and Saran were amazing as soon as you walk in they greeted me with a smile and put me at ease with proceeding with my treatment. Nicole was my nurse who performed my laser treatment, and she was so informed and ensured I was aware of everything I needed to know and went over everything in great detail. She made sure I was comfortable throughout my whole treatment.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Laser hair FTW. Worth it! Thanks Emily 🙂
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Very welcoming place! Front desk staff is always friendly when I am checking in and out. Staff is thorough and ensures you get what you pay for!
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Got laser hair removal for the first time and it was really easy and painless! Emily was great!
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
I have had multiple services here and each time the staff has been knowledgeable and friendly. One of the receptionists, Michael, noticed I was very nervous on my first visit and he took it upon himself to get me water and help answer additional questions I was worrying about and really put me at ease prior to my treatment. It made all the difference and I have been very happy with my results and all of my experiences.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Very professional great people to work with!!
Google
3.0/5
Apr 10, 2022
Google Ideal Image Durham
If you have pre-existing medical conditions do not buy a package from Ideal Image! The sales people on the phone will not disclose that you cannot be treated with certain pre-existing conditions. However, once you have purchased the package and try to get cleared by their medical staff, they will deny you service. My medical team which has been treating me since 2009 cleared me for service, but Ideal Image would not. Ideal Image will only partially refund my pre-paid package. I have escalated this at the customer service level after the first woman I spoke with was not able to help with a full refund. I will update this review once I hear from the customer service team again. *EDIT* I am going to add 2 stars for one reason only: Tania Valladares. She works somewhere along the corporate chain. She listened to me, and she was extremely understanding of why I was upset. She explained to me that pre-Covid they had you do the medical clearance prior to paying and that she would not want to penalize me because they are unable to clear medical issues first. So, moral of the story: if they are not back to doing medical screenings prior to paying your money, be sure to ask specific questions about what will disqualify you from receiving treatments with them.
Google
5.0/5
Apr 7, 2022
Google Ideal Image Durham
Great and friendly all the way around I talked on the phone with Sam he is very much a great spirit
Google
1.0/5
Apr 7, 2022
Google Ideal Image Durham
I don’t even know where to start bc I haven’t even had treatment. I made my appointment in December for January cool, I show up I get denied service for whatever reason just seem like the girl didn’t know want to work at the north hills location(faith) she put in a case for me to see if i could get my money back but will take 30 days or more or use that money for another treatment ridiculous. I go to this location in Durham the lady that does broadband light treatments says she doesn’t understand why I was denied service when I can definitely go through with a broadband light treatment. Okay I made the appointment in January for April. It’s now April 7th I get a text that my appointment is canceled and most likely will have to wait another 2 months for my next appointment. As far as the reviews go I’m not t he only person with this reoccurring issue. So if you’re going to try this place make sure you have a good 6-10 months of time to wait for service OR lose your money. Very very disappointed bc I don’t have $1200 dollars to waste when all I got was an ONLINE zoom consultation. I guess that’s the price for the consultation? Be prepared to waste your time or money. This situation is very frustrating. I will be going to Gigi aesthetics where the front desk people are professional and are able to get an appointment in less than a month.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Durham
Amanda in Durham location is fantastic!!!
Google
1.0/5
Apr 5, 2022
Google Ideal Image Durham
The representative who called me was great - but on line reviews regarding service, front desk professionalism and ability to get an appointment dissuade me for joining. I also do not like the idea of prepaying for services that I have not received. I am willing to payment in advance for membership - but NOT for services that aren't even part of a package.
Google
5.0/5
Apr 2, 2022
Google Ideal Image Durham
I had a great experience at Ideal Image .. I received my services from Amanda. She was AWESOME, Knowledgeable and very Professional !
Google
5.0/5
Apr 1, 2022
Google Ideal Image Durham
MyKayla is Amazing! She made me feel so comfortable and explained and answered all my questions! The staff at the front are super nice as well!
Google
5.0/5
Mar 31, 2022
Google Ideal Image Durham
Nicole is perfection personified. She is in exactly the right profession. I trusted her. She is genuine. I know she is a salesperson, but she is genuine and trustworthy.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Durham
Amanda is super thorough & gentle, listened and understood every concern I had & made sure everything was perfect, which it was!
Google
5.0/5
Mar 21, 2022
Google Ideal Image Durham
Great experience staff was very friendly and helpful.
Google
1.0/5
Mar 16, 2022
Google Ideal Image Durham
I was pressured into signing a contract, when signed and I did not want to go through with services due to medical reasons, they bullied me into telling them exactly what my medical reason was and told me that if it did not contraindicate treatment, it would not be considered. I would highly recommend staying away from this business and to instead take your money elsewhere.
Google
5.0/5
Mar 14, 2022
Google Ideal Image Durham
My first time here and I’m very satisfied Mykayla is super sweet and professional she explain details
Google
5.0/5
Mar 4, 2022
Google Ideal Image Durham
Nigel at Ideal Image is friendly, professional and pleasant. I think he is a good addition to the team and he should receive kudos for his excellent customer service.
Google
5.0/5
Mar 3, 2022
Google Ideal Image Durham
Nigel M at the desk is amazing very friendly knowledgeable and easy to schedule with. Nurse Emily is amazing and very patient laser hair removal hurts but she took her time and gave me the time I needed in between until I was finished
Google
5.0/5
Mar 3, 2022
Google Ideal Image Durham
I’m so happy with the results I have. Such a great job definitely worth the money!!
Google
1.0/5
Feb 24, 2022
Google Ideal Image Durham
I’ve been doing to Ideal image (various locations) for about 2 years for laser hair removal and few things that I absolutely do not appreciate: their business model seems to be to get you locked in for a certain price (which is not very competitive), give you a limited number of months to complete your sessions, but make sure that you cannot get appointments in the recommended timelines. So you end up getting much fewer sessions than you need. Touch ups are at inflated prices on top of that so even with the “discount” on touch ups, it’s much less price effective. They do no effort on their part to make up for lost time because of covid, appointments unavailability from 2021, and even pregnancy hold. Yes, they tell you that you can put a pregnancy hold but in my case it was never recorded on their end. All in all, I would say there are a lot of businesses offering good quality laser hair removal, so it comes down to competitive pricing, transparency and service. Ideal image ranks very low on those aspects.
Google
5.0/5
Feb 23, 2022
Google Ideal Image Durham
This was an outstanding experience at the durham location. My first treatment at raleigh was so much less. I learned quite a bit more. Was told and shown 1000% more than before this. Mykayla was really wonderful. I would recommend her and the durham location to anyone
Google
5.0/5
Feb 22, 2022
Google Ideal Image Durham
Kasey Was extremely knowledgeable and professional as well as personable during our zoom conference
Google
5.0/5
Feb 19, 2022
Google Ideal Image Durham
Amanda was so friendly, knowledgeable and took her time to explain the procedure as well as other services I was interested in. She was very honest and made me feel super comfortable! I will certainly be back!
Google
5.0/5
Feb 19, 2022
Google Ideal Image Durham
Mkayla and Amanda are the most professional and kind nurses! They take the time to walk me through each treatment and follow up suggestions. I really appreciate their guidance!
Google
5.0/5
Feb 17, 2022
Google Ideal Image Durham
This is my first time Cool Sculpting. MyKayka was awesome. She explained everything in detail and was very informative. She made me feel very relaxed. Thank you so much.
Google
2.0/5
Feb 16, 2022
Google Ideal Image Durham
I came to you all for facial/chin and neck hair removal. Needs to say I feel like my treatments weren’t done regularly and now hair is growing back. I don’t feel a got what I truly paid for. You all basically took my money and the hair is still growing.
Google
4.0/5
Feb 16, 2022
Google Ideal Image Durham
Nicole was amazing she was very informative, and knowledgeable about my procedure. The people at the front desk horrible customer service. Was more focused on what they can not do instead of Letting me know what can be done. Only giving star rating for Nicole
Google
5.0/5
Feb 9, 2022
Google Ideal Image Durham
Amanda was amazing! She is explained everything and made me feel extremely comfortable.
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
What a great company with such friendly employees. I went in for my first treatment of Cool Toning and the experience was great! The nurses were very educated and gave me all the details and information I needed. The amount of care before and after treatment was phenomenal. The receptionists were so friendly and kind. They even asked me how I was doing and created small talk as I waited. The facility was extremely clean and had lots of options to wash or sanitize your hands. Overall Ideal Image of Durham is a place I will be visiting again soon. Thank you all for your wonderful hospitality and care.
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
If you’re looking to get lip fillers Amanda is the one to see she is so gentle, reassuring and just plain awesome!!! I will definitely be coming back and asking for her!
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
Emily and the front desk staff were all so wonderful! I'd like to especially thank Emily for her patience with me and positive vibe.
Google
5.0/5
Feb 1, 2022
Google Ideal Image Durham
Very quick efficient and helpful
Google
5.0/5
Jan 27, 2022
Google Ideal Image Durham
It was a great experience the stuff was friendly and very professional
Google
5.0/5
Jan 27, 2022
Google Ideal Image Durham
Always great service
Google
5.0/5
Jan 26, 2022
Google Ideal Image Durham
Emily did an amazing job! She explained the process step by step and made sure that I was comfortable before she proceeded to the next area.
Google
5.0/5
Jan 24, 2022
Google Ideal Image Durham
I had such a great experience at ideal image in Durham with Amanda!! One of the best nurses I have ever had by far. She was great at at explaining everything and making me feel really comfortable. I was so happy that she was my nurse and I truly think my experience was so positive because of her. The office in general is extremely clean and professional. I definitely recommend this location. All around good experience!!
Google
1.0/5
Jan 21, 2022
Google Ideal Image Durham
This is the worst place to go for any kind of treatment. If i could give negative starts i would. First of all they lure you in by the name of free consultation but be careful thats not what it really is. When i went in they showed me all the equipment and how it works and then i was asked to open an account with them if i wanted to undergo any service. I asked for time to think over it but i was ensured that i wont be charged anything until and unless i took their service and was pushed into opening an account with Greensky and they scheduled my appointment saying i can cancel anytime i wanted. I didn't take any services and cancelled my appointment 3 days ago in advance. Still A month later i start receiving bills in my mail and when i enquired about it i was told that they start charging once you schedule an appointment. When i asked them to opt out they say the services are non-refundable. They will also tell you that they are sorry you were not informed and the person you took your consultation with is no longer with the firm. As if it is going to right the wrong they did to me. Its a scam and ideal image is a rip off. They trap you into coming in and then push the bills on you by misleading information. *Updated review* The services they provide are really good quality. I got my laser hair removal done here and I am happy with it. However they are shady when it comes to payment. As i wrote in my previous review they tricked me into signing up for the services. When I finally decide to undergo the treatment I was told there would be 7-9 treatments in each area and I was only done with 6 before the pandemic hit. After things started to open up I made my appointment in 2021 to go for further treatments. They didn't tell me anything on the phone but after the treatment charged me $180 saying it was a touch up and my original treatment was completed with just 6 sessions. I mean they could have said that on the phone. All I am asking is a little transparency!!
Google
5.0/5
Jan 19, 2022
Google Ideal Image Durham
Very profession, proceedure was eplained. Looking foward results!
Google
5.0/5
Jan 19, 2022
Google Ideal Image Durham
I've visited this location several times and absolutely love it! I usually see Nicole who is very friendly and super knowledgeable. I look forward to my next visit.