Durham

5324 McFarland Drive
Suite 170
Durham, North Carolina 27707
919-794-6112

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Here at Ideal Image in Durham, we take pride in making sure every guest feels welcomed, comfortable and confident in our personalized treatment plans tailored to your needs.
  • Our Registered Nurses have over 200 hours of training in a range of services including Laser Hair Removal, Cool Sculpting, Ultherapy, Forever Young BroadBand Light (BBL) as well as injectables such as Juvéderm, Botox, and Voluma. Our team is always willing to answer any questions or concerns you may have and look forward to partnering with you on this journey!
  • Our Durham MedSpa is located in the Patterson Place shopping center off of Highway 15-501 and Interstate 40, only minutes away from Chapel Hill.
  • Stop by or give us a call at 919-595-8572, we look forward to helping you achieve your goals!
4.1/5
4.1 /5
271 Reviews

Google
5.0/5
Oct 12, 2021
Google Ideal Image Durham
Nicole, Ashley, and Amanda all did a great job today. They made me feel very comfortable and answered all my questions. Will definitely be going back and recommending Ideal Image to my friends. Very professional environment. 😊
Google
3.0/5
Oct 8, 2021
Google Ideal Image Durham
Offers are misleading.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Durham
Got treated by Nicole a few times now. She is such an amazing kind and gentle soul! She treats you with care and makes sure you are doing well during the treatment. A true gem!
Google
5.0/5
Oct 6, 2021
Google Ideal Image Durham
Had my first visit today, with Savanah, Ashlyn and Julia. They were great, very polite and professional. They took the time to explain all the treatment details and make me comfortable. Looking forward to go back for following visits.
Google
1.0/5
Oct 6, 2021
Google Ideal Image Durham
My experience for this laser treatment has been nothing but chaos. I can never get an appointment scheduled the same day as I complete a session. I have to wait and see and call back. I think that is the most ridiculous thing I have ever heard.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Durham
Nicole was phenomenal!! I could not ask for a better nurse to do my laser hair removal!! I will be coming to her from here on out!!
Google
1.0/5
Oct 6, 2021
Google Ideal Image Durham
I totally agree with the review from Mauli. As a student, I am on a very tight and fixed budget. However, I saw laser treatment as a good investment in myself. Yet, despite completing EVERY session on time, the two areas treated are pretty much the same as before my initial treatment session. Despite paying lots of money over the years, the expected results that I was “sold” are simply not there. Ideal Image apparently does not care about their service or customer satisfaction because you only get a set number of treatments. I am now left wondering if my results are due to the “sloppy and hasty treatment” as Mauli described or that Ideal Image is just ineffective in treating Black and Brown women (though I was told at sign-up that their laser is effective). I have also experienced the swift and quick service. "Lifetime Guarantee" – what does that mean for me? Does it mean that I should be expected to pay the ~$200+ for repeat sessions on already incomplete areas? Doesn’t every reputable company want to guarantee satisfaction to their customers, especially to those who adhered to the treatment schedule? I struggled to pay my monthly bill (but I made each payment), so the thought of having to pay for more ineffective treatments is appalling. The most disheartening thing is that I have received no explanation for the poor results. I want to know why I have experienced no positive outcomes despite being diligent in adhering to the instructions and scheduled treatments. There should be more transparency from the company on what they are guaranteeing after the completion of all sessions in exchange for the thousands of dollars that we pay. THOUSANDS OF DOLLARS should equal clear treated body areas. I can recall being told that a “touch-up” may be needed years after the completion of the initial treatment sessions due to hormonal fluctuations. However, I am left with areas of my body that will require more than a “touch-up”.
Google
5.0/5
Oct 4, 2021
Google Ideal Image Durham
Amanda is the best!! Thanks for everything. Will be back very soon
Google
5.0/5
Sep 30, 2021
Google Ideal Image Durham
I have had an amazing experience with everyone in this location. Julia was fenomenal with my laser and Amanda was so patient and sweet with my coolsculpting. I recommend this place a hundred percent
Google
5.0/5
Sep 30, 2021
Google Ideal Image Durham
The staff is amazing! Jaida was very professional, caring, and answered any questions i had. She has made my experience with Ideal seamless and the treatment is not painful at all and the quick results are so unbelievable!! I highly recommend!!
Google
5.0/5
Sep 29, 2021
Google Ideal Image Durham
This was very easy and Nicole was great! Made the process very easy.
Google
5.0/5
Sep 29, 2021
Google Ideal Image Durham
Emily P. at the Ideal Image location in Durham is AMAZING!!! She was very thorough in her explanation of the process and the possible side effects. Emily answered all my questions and helped me relax. She was professional, courteous, and did a fantastic job. I am very happy with the results.
Google
5.0/5
Sep 28, 2021
Google Ideal Image Durham
Emily is outstanding!!
Google
5.0/5
Sep 27, 2021
Google Ideal Image Durham
I am having laser hair removal on several areas. Emily has been my nurse, and she has been awesome each visit. She is very kind and thourough. She has made each visit go quickly and smoothly. Would definitely recommend her to anyone having laser at the Durham location!
Google
5.0/5
Sep 27, 2021
Google Ideal Image Durham
Emily did a wonderful job with my laser hair appointment. She was fast, efficient and kept me distracted from focusing on the pain by having a conversation the whole time.
Google
1.0/5
Sep 25, 2021
Google Ideal Image Durham
The nurses are great and do the best they can with what they've got! However, there are a LOT of cons that I have noticed as a customer over the years. 1. Can hardly finish any of the treatments, forget about additional time or coming back: The deals Ideal puts out seem great, but the nurses are so overworked. We hardly ever have time to finish any of my sessions because they're always booked back-to-back. This results in a sloppy and hasty treatment, with many missed spots for the treatments. Forget about additional time to be double-passed, even though you're paying a lot of money to see results. And you only get the set number of treatments, that's non-negotiable apparently. 2. Scheduling is ATROCIOUS: I can call this location several times and no one will pick up. When I'm there waiting for my appointment in the lobby, I can hear the phone ringing and no one is picking up... There are usually a few people around the desk, but they're all usually gossiping and apparently can't pause that to do their jobs... The nurses recommend a specific timeframe to come back in, but those appointments are never available. Also when they say they'll call you back to schedule an appointment because those months aren't open yet in the system, it means you have to call them back several times (hopefully they pick up) after about 3 months and then maybe you'll get an appointment within the next 2 months. 3. "Lifetime Guarantee" is complete business jargon. To translate: this only means you're guaranteed a lifetime of getting to book appointments because you exist in their system (not on priority, if you can believe it). You get the "perk" of not having to buy a whole package plan. You will have to pay per session/pulse with this policy. It's not cheap, you can easily get a $200+ bill this way. And again, scheduling is horrible. I would like to see results, not only for the treatments I am paying for but the company's workings as a whole. I would also appreciate a call to finally book my next set of appointments, since I am unable to get a hold of anyone. My last appointments were in June and we're now approaching October.
Google
5.0/5
Sep 22, 2021
Google Ideal Image Durham
Amanda was the best! Thank you for making my experience at your location a great one!
Google
5.0/5
Sep 15, 2021
Google Ideal Image Durham
Great experience! Friendly and knowledgeable staff with great results!
Google
4.0/5
Sep 14, 2021
Google Ideal Image Durham
The service is great. I gave 4 stars because the schedule availability is terrible. Definitely need to improve on provider availability.
Google
5.0/5
Sep 13, 2021
Google Ideal Image Durham
Quick and easy intro meeting via zoom. Knowledgeable staff!
Google
5.0/5
Sep 10, 2021
Google Ideal Image Durham
I had a great experience with Nicole! I have been very pleased with my results so far.
Google
5.0/5
Sep 10, 2021
Google Ideal Image Durham
Amanda was great! Very friendly and knowledgeable- she put me right at ease!
Google
5.0/5
Sep 8, 2021
Google Ideal Image Durham
Nicole was awesome! Patient, professional and thorough!!!
Google
5.0/5
Sep 8, 2021
Google Ideal Image Durham
Amanda Haught, was my treatment specialist for Cool Sculpting. She was friendly, professional, informative, and helpful!! I highly recommend her for any Cool Sculpting or Cool Toning treatments!!
Google
5.0/5
Sep 1, 2021
Google Ideal Image Durham
Great service very friendly nurse
Google
5.0/5
Aug 31, 2021
Google Ideal Image Durham
I usually receive treatments from Faith however Emily took great care of me, she was super nice and patient. I look forward to seeing her again next month!
Google
5.0/5
Aug 30, 2021
Google Ideal Image Durham
Emily is the best! Easy to talk to and makes the experience comfortable and stress free!
Google
3.0/5
Aug 30, 2021
Google Ideal Image Durham
Julia was very nice and professional!
Google
5.0/5
Aug 29, 2021
Google Ideal Image Durham
I had the best botox injection experience with Julia. I'm two days post injection with no bruising and I'm so happy with my results.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Durham
Julia was courteous and professional. She was able to fit me in for a touch-up quickly and I greatly appreciated it!
Google
5.0/5
Aug 26, 2021
Google Ideal Image Durham
I was absolutely thrilled with my results from Botox!!! Going strong after three months! The staff, the nurses, and Anthony were all made me feel amazing while getting me started! Not gonna lie, who wants needles put in their face but they made this experience so inviting!!! Thank you!
Google
5.0/5
Aug 25, 2021
Google Ideal Image Durham
Ideal image is always helpful and accommodating. Anthony has been fantastic and very attentive.
Google
5.0/5
Aug 23, 2021
Google Ideal Image Durham
I went here to get my first dose of Dysport and couldn't have asked for a better experience! All of the staff and technicians were so knowledgeable and patient with all of my questions. And the results were exactly what I was looking for. Definitely going back!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Durham
I have had a few treatments done so far and I am nothing but happy with my results. Highly recommend this location and shout out to Anthony for being so kind, helpful, and informative!
Google
5.0/5
Aug 23, 2021
Google Ideal Image Durham
Super friendly and professional! Scheduling was easy and I couldn’t be happier with the results =) Will definitely be following up with these folks!
Google
5.0/5
Aug 20, 2021
Google Ideal Image Durham
Excellent customer service Form Michelle Parker
Google
5.0/5
Aug 19, 2021
Google Ideal Image Durham
Julia is very professional and competent. I'm very happy with my fillers.
Google
1.0/5
Aug 18, 2021
Google Ideal Image Durham
Hi. I want you to know that I feel completely duped by your company. I’m a travel nurse and I told that to the woman on the phone. She assured me that no matter what that the location would be able to get me in. That was a lie. The location has no appointments until after I’m gone. I am very stressed out and wanted to do something for myself. Come to find out, not only will this not work but the money is non-refundable. I was ripped off. Completely taken advantage of over the phone. I work so hard for every penny during this pandemic and now I am out 1400$. I am just balling my eyes out and regret ever answering the phone to the woman from Colorado who transferred me to the woman in Florida who told me to go to the place in NC. I should of known. I just want my money back. 💔
Google
1.0/5
Aug 16, 2021
Google Ideal Image Durham
I have not had a positive experience from trying to get an appointment to the actual procedure it has been poor.
Google
5.0/5
Aug 15, 2021
Google Ideal Image Durham
everyone that works here is a literal angel
Google
5.0/5
Aug 15, 2021
Google Ideal Image Durham
my experience was great with my lip filler and the nurse practitioner was very respectful and nice and I plan on using you guys in the near future the reason I gave you guys a nine because this is the first time I’ve ever done something like this but I am very satisfied With my filler.
Google
2.0/5
Aug 11, 2021
Google Ideal Image Durham
I’ve never had a problem with the providers or the service directly, but scheduling is impossible! I had a hard time booking my first appointment, “nothing is available and the next schedule isn’t released. Please call us back at a later date” I finally had an appointment and had the same issue booking the next one. 3 appointments later and each time is a repeat of the problem. I’ve now called cause the next appointment I have, which I took cause I didn’t have any other choice, isn’t working with my schedule and I’m being told the same thing again. It’s becoming extremely frustrating and can’t wait to be done with this company. I’d try to get a refund for remainder of services not rendered, but I hear that’s a problem with them too. I won’t recommend this company to anyone I know. Highly suggest finding another company
Google
1.0/5
Aug 10, 2021
Google Ideal Image Durham
Not to Durham location specifically Overall IDEAL IMAGE experience has been horrible. I am wasting money and my time
Google
5.0/5
Aug 9, 2021
Google Ideal Image Durham
This Ideal Image location is great! I have gotten a couple of laser hair removal treatments there so far and each session has been quick and easy. On my most recent visit, I had Emily perform my treatment and she did a wonderful job. She is very friendly and accommodating. There was an issue with my appointment that day, and she fit me in on her lunch break so that I could avoid rescheduling. I really appreciated her looking out for me! Emily is very professional as well as comforting and assuring; she is exactly the type of nurse you want during laser hair removal.
Google
5.0/5
Jul 29, 2021
Google Ideal Image Durham
This was my first visit to the Durham location and I was not disappointed. Emily did an amazing job! She was professional and pleasant and made me feel comfortable during my session. She was also very thorough. This location is further from my home but she honestly made it worth it!
Google
5.0/5
Jul 22, 2021
Google Ideal Image Durham
Haley took the time out to explain the difference between certain fillers, and where and what type of fillers work best in certain areas of your face. She took her time, and explained, what she and I wanted to, to achieve the best results.I was very comfortable with her. And trusted her to do a great job!! Like and artist, she placed the filler in just the right places, and just the right volume. I looked refreshed and natural. I am very happy with the results. Thank you Haley!!! And the staff at Ideal image!!!!
Google
1.0/5
Jul 21, 2021
Google Ideal Image Durham
Purchasing services that I was denied getting because I have a food allergy. ABSURD
Google
5.0/5
Jul 18, 2021
Google Ideal Image Durham
The receptionist is really nice. The guy that works at north hills had canceled my appointment in Durham without even knowing and the ladies in Durham made sure to squeeze me in. Great customer service. The lady that did my laser removal was being very caring and made sure to ice it ever few zaps. This location is 35 min away from where I live and I don’t even mind making that drive.
Google
1.0/5
Jul 13, 2021
Google Ideal Image Durham
I consulted on 6/21/21, made a deposit, did not get an appointment and on 7/12/21 was told you no longer offer the service. I do not have a refund yet.
Google
1.0/5
Jul 11, 2021
Google Ideal Image Durham
Beware!! Do not pay upfront. Did my consultation in May was told someone would call to make appointment. I had call several times in June. Was told call back first of July. Called several times in July, told different things….no appointments available call back then call back not enough provides at the moment call back. Well, I’ve tried several times get a hold someone get my money back. Well no one will call back except once and I’ve called everyday since July 1st.. paid for service never received. I called Blue Water and had an consult and now I’m getting all services through a great company who cares.
Google
1.0/5
Jul 8, 2021
Google Ideal Image Durham
Working with Ideal Image has been the absolute worst customer service experience of my life. You are told that laser hair removal is only effective if you get treatments every 6-10 weeks and then you try to make an appointment and can’t get an appointment on the calendar for 3-4 months. They have very clearly overbooked their services for the number of providers they have. After complaining about this I was told that a refund was submitted for me. After not hearing back about that for four months I emailed customer service to complain again and was told the refund was declined because they don’t offer refunds...even though one was offered to me. So much money and time wasted for a service that will not be effective because they cannot schedule your appointments close enough together. Seems unfair that customers should be required to follow through on their contract with no refund available when the company is not following through on their end with providing timely services. Very disappointed. Update: Although speaking with a representative has never solved my issue I will update to add that after replying to my review that someone would reach out, I was in fact never contacted. Another example of excellent customer service.
Google
1.0/5
Jun 29, 2021
Google Ideal Image Durham
these folks are out to get your money! They have called me 1 million times and when I finally go ahead and decide to get the treatment, I paid in advance, just to find out that there are no appointments available for at least another 60 days if that had known this prior to completing the contract I never would have signed on! when I call, they transfer me to another number where no one will answer the phone ! if you are in need of the service and you want it before the end of the year, go to someone else, not ideal image!
Google
5.0/5
Jun 29, 2021
Google Ideal Image Durham
I just had an AMAZING laser hair experience with Julia! She took her time, made sure I was comfortable and she was very professional! Ask for Julia for your laser hair needs!!!! Huge Plus…she’s an RN and knows her stuff!!! You won’t be disappointed with Julia!
Google
4.0/5
Jun 23, 2021
Google Ideal Image Durham
All issues have been resolved.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Durham
The fact that they can put up with me while I wimp out the entire time I’m getting LHR is a blessing. I’m halfway through the LHR process and everyone has been wonderful each time. My nurse today (I believe it was Meghan) was an actual angel!
Google
3.0/5
Jun 14, 2021
Google Ideal Image Durham
Edit: Still giving high marks for the service providers, but cancelled appointments, general difficulty with communication...business side is hit and miss.
Google
2.0/5
Jun 9, 2021
Google Ideal Image Durham
SO many reasons -
Google
2.0/5
Jun 8, 2021
Google Ideal Image Durham
Baylee was FABULOUS! She has an incredible knowledge base which was important in modifying my treatment plan after my online consultation. Her communication skills are superb, which made me feel extremely comfortable working with her, in a topic that is sensitive to me. Thank you, Baylee! 6/8/21: I would like to update my review. I purchased my package from Ideal Image on 1/31/21. I still have not been able to complete my sessions. I did not know that Baylee was the only nurse who was trained in cool sculpting and has since resigned. The new nurse will be trained by the end of June. I can call back then to get on their schedule or call another location. I called Raleigh. I am now on for 8/19/21. I am not sure how this is good business practice, as I continue to see advertisements for the same procedure and I have paid thousands of dollars.
Google
5.0/5
Jun 7, 2021
Google Ideal Image Durham
I have been getting laser hair removal treatments for 5 months now. I’ve seen several people and they were all good, but Julia is fantastic!!! I highly recommend her and will be scheduling all my future appointments with her. She is so professional and compassionate.
Google
5.0/5
Jun 4, 2021
Google Ideal Image Durham
Consultation went great. The representative was honest and knowledgeable.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Durham
Great customer service 👍The only thing is it takes a while to get an appointment at the Durham office
Google
1.0/5
May 31, 2021
Google Ideal Image Durham
Why did you lie that you work on Memorial Day, and I could call and reschedule my appointment?! I was calling during the week three times trying to reschedule my fully paid service! Your administrator recommended me to call back on Monday, I answered twice did you really work on Memorial Day and he confirmed yes! So, I called few hours, I even arrived at your spot, and of course you are closed!!!
Google
1.0/5
May 26, 2021
Google Ideal Image Durham
I’ve been coming to this location for almost 2 years but I’m definitely looking another option after my most recent visit. First, it’s almost impossible to get an appointment unless it’s a last minute opening. They always say “the schedule hasn’t come out yet”. During my last appointment, the provider decided to use less Botox than what was used in previous appointments - I’m not sure why since I’ve always been happy with results in the past. She assured me not to worry because if it wasn’t enough, I could come back for a touch up. Well, it was not enough and now I have wrinkles on half my forehead. I called back promptly at the 2 week mark. It took days for anyone to return my call and then, of course, there were no appointments available. They said they would put me on a list and call before the 3 week mark but they never did. I called back and they said still no appointments. I’m beyond frustrated with the service. I would think twice before buying a package that locks you in here.
Google
5.0/5
May 19, 2021
Google Ideal Image Durham
Yesterday I when for my first session Laser Hair removal it was a great experience Julia it was great she is explained everything!! I really recommend her Julia she very professional ⭐️⭐️⭐️⭐️⭐️
Google
5.0/5
May 12, 2021
Google Ideal Image Durham
I came in for fillers. Mary was very professional and caring letting me know what to expect every step of the way. Their covid protocols were excellent and I couldn't imagine any place being kinder or better. Thanks.
Google
5.0/5
May 12, 2021
Google Ideal Image Durham
I was so impressed with my experience at Ideal Image Durham. Everyone was so friendly and professional. I received lip filler and the whole process was very enjoyable and thorough. I couldn’t be happier with my results! I will definitely be back for more amazing treatments!
Google
3.0/5
May 11, 2021
Google Ideal Image Durham
Savannah, RN was fantastic. I loved how fast she worked through all the areas. The only complain I have with Ideal Image in general is their lack of available appointments.
Google
5.0/5
May 11, 2021
Google Ideal Image Durham
I had the best experience with Savanah at my appointment. She was quick, knowledgeable, and so personable. I was more than impressed with her and the customer service I received here!!
Google
4.0/5
May 10, 2021
Google Ideal Image Durham
I had a lot of issues and communication problems but in the end it was all taken care of and I'm happy.
Google
5.0/5
May 7, 2021
Google Ideal Image Durham
Savanah is so great! She is quick which is a plus! Very informative and professional, she helps me feel at ease during my appointment.
Google
5.0/5
May 3, 2021
Google Ideal Image Durham
This was a great consultation. Employer was very informative and answer all questions an concerns. I've decided to move forward with my procedure and plan to look into having other procedures done in the future.
Google
5.0/5
Apr 29, 2021
Google Ideal Image Durham
Can't complain! Everything was great
Google
5.0/5
Apr 26, 2021
Google Ideal Image Durham
I’ve used Ideal Image’s laser hair removal services (full body) for the last 2 - 2.5 years, for a total of around 12 sessions. After finishing the initial gambit of treatments, I’ve gone back for 2 touch-ups to get the hairs we missed in the early treatments. The treatment hurts way less than a full body wax, and lasts longer between treatments (plus permanent results once you get all of the froth cycles). Even after the initial treatments, there was a significant reduction in hair. Now, I’d say 90% of the hair is gone for good. I have a couple of froth cycles that come in still, but a quick touch up at the reduced rate takes care of it. I’ve had 4-5 different nurses treat me, and they were all incredibly professional, and communicated with me throughout the procedure so that I was surprised by a sudden laser blast in a sensitive area, I may not have been ready for. All of them have made it clear that comfort and safety were at the top of their concerns as we worked on my hair removal. I had Savanah for my most recent treatment, and she was awesome. Great conversation on top of superior service. If you are considering treatment, ask for her.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Durham
Savanah was amazing! Very knowledgeable, attentive, and great communication.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Durham
Baylee Green was so lovely! She was very communicative and wonderful to talk to. I can’t wait to go back to see her again!
Google
5.0/5
Apr 21, 2021
Google Ideal Image Durham
Fantastic place to get laser hair removal (and I'm sure all of the other services they offer -- and there is a lot!)! The facility is super clean and staffed by super knowledgable nurses and professionals who made me feel comfortable the whole time. In particular, shoutout to Savanah did my laser hair removal, and was not only super conscientious of how I was feeling during the process but was also just such a lovely human to interact with. 🙂 Highly recommend, if you're hoping to get any med spa services, this is the place to go!
Google
5.0/5
Apr 21, 2021
Google Ideal Image Durham
Very helpful with resolving my concerns in a timely manner.
Google
5.0/5
Apr 21, 2021
Google Ideal Image Durham
Google
5.0/5
Apr 21, 2021
Google Ideal Image Durham
Savanah made me feel so comfortable and was super knowledgeable. She made me feel at ease as a first timer. She’s an asset to Ideal Image!!
Google
5.0/5
Apr 20, 2021
Google Ideal Image Durham
Staff was friendly and willing to accommodate my needs
Google
2.0/5
Apr 17, 2021
Google Ideal Image Durham
The specialist was very easy to talk to and informative, but I felt pressured to purchase more and to get a membership. It felt a little pushy. When I call, I want information to make a smart purchase. I felt rushed into paying after one phone call-- it felt manipulative. Then, when I didn't want to purchase immediately, I felt guilty for not buying. I don't fault the specialist because it seems to me the system set up by the company to get purchasers is at fault. I ended up going with another location who did not pressure me into purchase and who gave me time to consider.
Google
5.0/5
Apr 15, 2021
Google Ideal Image Durham
I am so pleased. Baylee Greene was AMAZING!!!!! She was so professional and knowledgeable about the procedure she was performing. I highly recommend her to anyone!!!!
Google
5.0/5
Apr 13, 2021
Google Ideal Image Durham
I had a great experience. I wasn't able to commit to a procedure today but I hope to be able to in the future.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Durham
I had a great experience at the Durham location. The staff and management were very professional and my services were great. I highly recommend.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Durham
Great ! Savanah made sure I was comfortable and was very precise when removing hair
Google
1.0/5
Apr 7, 2021
Google Ideal Image Durham
Google
1.0/5
Apr 7, 2021
Google Ideal Image Durham
Once I arrived at the office I was told that my allergic reaction/response to shell fish was contraindicated for the procedure. I was told I would be refunded and to date have not been refunded for services NOT RENDERED!!!! A refund should NOT take this long! The payment happened within 3 minutes and the refund is taking over 5 business days! UNACCEPTABLE
Google
5.0/5
Apr 1, 2021
Google Ideal Image Durham
Savanah was very informative and professional. She was very calming to me.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Durham
Mackayla was fantastic! This was my first time for both laser hair removal and for botox injections. She made me feel very comfortable with everything, explaining what would happen and how to deal with any discomfort. Some of the laser treatment was more painful than I'd anticipated, and she was happy to give me breaks whenever I needed. I'll be requesting her for my next appointment!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Durham
Savanah was very thorough and professional!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Durham
It was informative and reassuring!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Durham
Mackayla Brown-Beal was amazing. Very professional and courteous.
Google
5.0/5
Mar 27, 2021
Google Ideal Image Durham
Savanna was great. She took good care and explained everything. Very professional.
Google
5.0/5
Mar 24, 2021
Google Ideal Image Durham
I had a great first experience at Ideal Image. Savanah was great and very professional and made me feel very comfortable. Would definitely recommend services.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Durham
The RN who treated me, Savanah, was knowledgeable, professional and answered all my questions honestly.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Durham
Completely different experience than a different business I’d previously visited. Great customer service and professionalism. Felt like a patient and not just a customer. Faith was my aesthetician and she took her time communicating to me what to expect, checking making sure I was ok and even gave me sunscreen after. Didn’t feel rushed and felt taken care of. I’m very pleased. Since, I have been treated by Savanah multiple times. She’s a fantastic nurse! Professional and empathic.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Durham
Savanah Is amazing. Very professional and she definitely knows what she's doing! She educated me about the procedure and made sure I was very comfortable. 5star!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Durham
My first appointment was super quick and Julia did a wonderful job making sure I was comfortable at all times of the appointment and that I understand what was going on! I look forward to my next session!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Durham
I visited the Durham office at Ideal Image and was so pleased with the treatment I received from the time I stepped into the door until I left the building. The receptionist was very professional and Savanna was great at giving me my treatment.Very professional!!! Thanks
Google
5.0/5
Mar 15, 2021
Google Ideal Image Durham
My consultation was thorough and meaningful. The services I'm getting are very reasonable, and are done by highly skilled practitioners. My first treatment with RN Evan was highly professional, skilled, and efficient. I look forward to completing my treatment plan with her and Ideal Image. The service more than lives up to its name!