Durham

5324 McFarland Drive
Suite 170
Durham, North Carolina 27707
919-794-6112

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Here at Ideal Image in Durham, we take pride in making sure every guest feels welcomed, comfortable and confident in our personalized treatment plans tailored to your needs.
  • Our Registered Nurses have over 200 hours of training in a range of services including Laser Hair Removal, Cool Sculpting, Ultherapy, Forever Young BroadBand Light (BBL) as well as injectables such as Juvéderm, Botox, and Voluma. Our team is always willing to answer any questions or concerns you may have and look forward to partnering with you on this journey!
  • Our Durham MedSpa is located in the Patterson Place shopping center off of Highway 15-501 and Interstate 40, only minutes away from Chapel Hill.
  • Stop by or give us a call at 919-595-8572, we look forward to helping you achieve your goals!
4.2/5
4.2 /5
344 Reviews

Google
5.0/5
May 10, 2022
Google Ideal Image Durham
It was amazing the staff was so polite and knowledgeable
Google
5.0/5
May 9, 2022
Google Ideal Image Durham
Emily and the front desk staff at the Durham location are amazing!!! No matter how many visits I have had, they always take the time to make sure I am comfortable and go over any questions or concerns I might have. Never feel rushed and enjoy my time while I am there!!
Google
3.0/5
Apr 30, 2022
Google Ideal Image Durham
My experience on my appointment day was amazing. I absolutely loved my provider. My experience with ideal image as a company has been awful. They need to stop taking more clients when they can’t service the ones they have. Paying thousands of dollars to try and fight people for an appointment. I had to call and be very ugly and threaten to get appointments (that I’ve paid months ago for). Extremely frustrating. I feel so bad for the front desk staff that get fussed at on the daily for issues the managers should fix. I would go elsewhere next time just for that reason.
Google
1.0/5
Apr 29, 2022
Google Ideal Image Durham
With my situation the consult was done on Zoom with a split screen. The women was beutiful with no pores and every service she suggested I agreed. You sign for each service as you go. Then they have you pay up front. There is no time to think it over, no time to change your mind you are locked in. When setting up appointments they were unable to do all the treatments at one place and was asked if I could drive an hour away. It took several months to get all of the services. At the end could not tell that anything was done and it was a lot of money. Have since gone to Bluewater Med Spa where I was not asked to pay upfront, just a deposit, and I could tell a difference right away. Would say you get what you pay for, but I paid a lot and got nothing.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Durham
Emily made my experience at IDEAL IMAGE very comfortable. She was professional and answered all my questions in a knowledgeable manner.
Google
3.0/5
Apr 26, 2022
Google Ideal Image Durham
My services was performed however I am not pleased that my requests are not fulfilled. And today the customer services was particularly unpleasant. My request is to be scheduled every 6 weeks. I am not able to make appts in advance and this time instead of 8 weeks my next appt is 10 weeks. Totally unacceptable. Today the provider was short and sloppy. She did not give me a mirror after the procedure, left white lines on my face, sloppily applied aloe and walked out of room before I was off the table and did not walk me back to the front. I do not like this location. The customer service misses the mark.
Google
5.0/5
Apr 15, 2022
Google Ideal Image Durham
Front staff was friendly but my Nurse Mykahla was GREAT! She made sure I was comfortable and aware of everything.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Durham
Michael and Saran were amazing as soon as you walk in they greeted me with a smile and put me at ease with proceeding with my treatment. Nicole was my nurse who performed my laser treatment, and she was so informed and ensured I was aware of everything I needed to know and went over everything in great detail. She made sure I was comfortable throughout my whole treatment.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Laser hair FTW. Worth it! Thanks Emily 🙂
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Got laser hair removal for the first time and it was really easy and painless! Emily was great!
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
I have had multiple services here and each time the staff has been knowledgeable and friendly. One of the receptionists, Michael, noticed I was very nervous on my first visit and he took it upon himself to get me water and help answer additional questions I was worrying about and really put me at ease prior to my treatment. It made all the difference and I have been very happy with my results and all of my experiences.
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Very professional great people to work with!!
Google
5.0/5
Apr 12, 2022
Google Ideal Image Durham
Very welcoming place! Front desk staff is always friendly when I am checking in and out. Staff is thorough and ensures you get what you pay for!
Google
3.0/5
Apr 10, 2022
Google Ideal Image Durham
If you have pre-existing medical conditions do not buy a package from Ideal Image! The sales people on the phone will not disclose that you cannot be treated with certain pre-existing conditions. However, once you have purchased the package and try to get cleared by their medical staff, they will deny you service. My medical team which has been treating me since 2009 cleared me for service, but Ideal Image would not. Ideal Image will only partially refund my pre-paid package. I have escalated this at the customer service level after the first woman I spoke with was not able to help with a full refund. I will update this review once I hear from the customer service team again. *EDIT* I am going to add 2 stars for one reason only: Tania Valladares. She works somewhere along the corporate chain. She listened to me, and she was extremely understanding of why I was upset. She explained to me that pre-Covid they had you do the medical clearance prior to paying and that she would not want to penalize me because they are unable to clear medical issues first. So, moral of the story: if they are not back to doing medical screenings prior to paying your money, be sure to ask specific questions about what will disqualify you from receiving treatments with them.
Google
1.0/5
Apr 7, 2022
Google Ideal Image Durham
I don’t even know where to start bc I haven’t even had treatment. I made my appointment in December for January cool, I show up I get denied service for whatever reason just seem like the girl didn’t know want to work at the north hills location(faith) she put in a case for me to see if i could get my money back but will take 30 days or more or use that money for another treatment ridiculous. I go to this location in Durham the lady that does broadband light treatments says she doesn’t understand why I was denied service when I can definitely go through with a broadband light treatment. Okay I made the appointment in January for April. It’s now April 7th I get a text that my appointment is canceled and most likely will have to wait another 2 months for my next appointment. As far as the reviews go I’m not t he only person with this reoccurring issue. So if you’re going to try this place make sure you have a good 6-10 months of time to wait for service OR lose your money. Very very disappointed bc I don’t have $1200 dollars to waste when all I got was an ONLINE zoom consultation. I guess that’s the price for the consultation? Be prepared to waste your time or money. This situation is very frustrating. I will be going to Gigi aesthetics where the front desk people are professional and are able to get an appointment in less than a month.
Google
5.0/5
Apr 7, 2022
Google Ideal Image Durham
Great and friendly all the way around I talked on the phone with Sam he is very much a great spirit
Google
5.0/5
Apr 6, 2022
Google Ideal Image Durham
Amanda in Durham location is fantastic!!!
Google
1.0/5
Apr 5, 2022
Google Ideal Image Durham
The representative who called me was great - but on line reviews regarding service, front desk professionalism and ability to get an appointment dissuade me for joining. I also do not like the idea of prepaying for services that I have not received. I am willing to payment in advance for membership - but NOT for services that aren't even part of a package.
Google
5.0/5
Apr 2, 2022
Google Ideal Image Durham
I had a great experience at Ideal Image .. I received my services from Amanda. She was AWESOME, Knowledgeable and very Professional !
Google
5.0/5
Apr 1, 2022
Google Ideal Image Durham
MyKayla is Amazing! She made me feel so comfortable and explained and answered all my questions! The staff at the front are super nice as well!
Google
5.0/5
Mar 31, 2022
Google Ideal Image Durham
Nicole is perfection personified. She is in exactly the right profession. I trusted her. She is genuine. I know she is a salesperson, but she is genuine and trustworthy.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Durham
Amanda is super thorough & gentle, listened and understood every concern I had & made sure everything was perfect, which it was!
Google
5.0/5
Mar 21, 2022
Google Ideal Image Durham
Great experience staff was very friendly and helpful.
Google
1.0/5
Mar 16, 2022
Google Ideal Image Durham
I was pressured into signing a contract, when signed and I did not want to go through with services due to medical reasons, they bullied me into telling them exactly what my medical reason was and told me that if it did not contraindicate treatment, it would not be considered. I would highly recommend staying away from this business and to instead take your money elsewhere.
Google
5.0/5
Mar 14, 2022
Google Ideal Image Durham
My first time here and I’m very satisfied Mykayla is super sweet and professional she explain details
Google
5.0/5
Mar 4, 2022
Google Ideal Image Durham
Nigel at Ideal Image is friendly, professional and pleasant. I think he is a good addition to the team and he should receive kudos for his excellent customer service.
Google
5.0/5
Mar 3, 2022
Google Ideal Image Durham
Nigel M at the desk is amazing very friendly knowledgeable and easy to schedule with. Nurse Emily is amazing and very patient laser hair removal hurts but she took her time and gave me the time I needed in between until I was finished
Google
5.0/5
Mar 3, 2022
Google Ideal Image Durham
I’m so happy with the results I have. Such a great job definitely worth the money!!
Google
1.0/5
Feb 24, 2022
Google Ideal Image Durham
I’ve been doing to Ideal image (various locations) for about 2 years for laser hair removal and few things that I absolutely do not appreciate: their business model seems to be to get you locked in for a certain price (which is not very competitive), give you a limited number of months to complete your sessions, but make sure that you cannot get appointments in the recommended timelines. So you end up getting much fewer sessions than you need. Touch ups are at inflated prices on top of that so even with the “discount” on touch ups, it’s much less price effective. They do no effort on their part to make up for lost time because of covid, appointments unavailability from 2021, and even pregnancy hold. Yes, they tell you that you can put a pregnancy hold but in my case it was never recorded on their end. All in all, I would say there are a lot of businesses offering good quality laser hair removal, so it comes down to competitive pricing, transparency and service. Ideal image ranks very low on those aspects.
Google
5.0/5
Feb 23, 2022
Google Ideal Image Durham
This was an outstanding experience at the durham location. My first treatment at raleigh was so much less. I learned quite a bit more. Was told and shown 1000% more than before this. Mykayla was really wonderful. I would recommend her and the durham location to anyone
Google
5.0/5
Feb 22, 2022
Google Ideal Image Durham
Kasey Was extremely knowledgeable and professional as well as personable during our zoom conference
Google
5.0/5
Feb 19, 2022
Google Ideal Image Durham
Amanda was so friendly, knowledgeable and took her time to explain the procedure as well as other services I was interested in. She was very honest and made me feel super comfortable! I will certainly be back!
Google
5.0/5
Feb 19, 2022
Google Ideal Image Durham
Mkayla and Amanda are the most professional and kind nurses! They take the time to walk me through each treatment and follow up suggestions. I really appreciate their guidance!
Google
5.0/5
Feb 17, 2022
Google Ideal Image Durham
This is my first time Cool Sculpting. MyKayka was awesome. She explained everything in detail and was very informative. She made me feel very relaxed. Thank you so much.
Google
4.0/5
Feb 16, 2022
Google Ideal Image Durham
Nicole was amazing she was very informative, and knowledgeable about my procedure. The people at the front desk horrible customer service. Was more focused on what they can not do instead of Letting me know what can be done. Only giving star rating for Nicole
Google
2.0/5
Feb 16, 2022
Google Ideal Image Durham
I came to you all for facial/chin and neck hair removal. Needs to say I feel like my treatments weren’t done regularly and now hair is growing back. I don’t feel a got what I truly paid for. You all basically took my money and the hair is still growing.
Google
5.0/5
Feb 9, 2022
Google Ideal Image Durham
Amanda was amazing! She is explained everything and made me feel extremely comfortable.
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
What a great company with such friendly employees. I went in for my first treatment of Cool Toning and the experience was great! The nurses were very educated and gave me all the details and information I needed. The amount of care before and after treatment was phenomenal. The receptionists were so friendly and kind. They even asked me how I was doing and created small talk as I waited. The facility was extremely clean and had lots of options to wash or sanitize your hands. Overall Ideal Image of Durham is a place I will be visiting again soon. Thank you all for your wonderful hospitality and care.
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
If you’re looking to get lip fillers Amanda is the one to see she is so gentle, reassuring and just plain awesome!!! I will definitely be coming back and asking for her!
Google
5.0/5
Feb 2, 2022
Google Ideal Image Durham
Emily and the front desk staff were all so wonderful! I'd like to especially thank Emily for her patience with me and positive vibe.
Google
5.0/5
Feb 1, 2022
Google Ideal Image Durham
Very quick efficient and helpful
Google
1.0/5
Jan 31, 2022
Google Ideal Image Durham
Total waste of money- spent thousands and still have hair growth. Inexperienced providers and impossible to get an appointment. The biggest scam out there!!
Google
5.0/5
Jan 27, 2022
Google Ideal Image Durham
It was a great experience the stuff was friendly and very professional
Google
5.0/5
Jan 27, 2022
Google Ideal Image Durham
Always great service
Google
5.0/5
Jan 26, 2022
Google Ideal Image Durham
Emily did an amazing job! She explained the process step by step and made sure that I was comfortable before she proceeded to the next area.
Google
5.0/5
Jan 24, 2022
Google Ideal Image Durham
I had such a great experience at ideal image in Durham with Amanda!! One of the best nurses I have ever had by far. She was great at at explaining everything and making me feel really comfortable. I was so happy that she was my nurse and I truly think my experience was so positive because of her. The office in general is extremely clean and professional. I definitely recommend this location. All around good experience!!
Google
1.0/5
Jan 21, 2022
Google Ideal Image Durham
This is the worst place to go for any kind of treatment. If i could give negative starts i would. First of all they lure you in by the name of free consultation but be careful thats not what it really is. When i went in they showed me all the equipment and how it works and then i was asked to open an account with them if i wanted to undergo any service. I asked for time to think over it but i was ensured that i wont be charged anything until and unless i took their service and was pushed into opening an account with Greensky and they scheduled my appointment saying i can cancel anytime i wanted. I didn't take any services and cancelled my appointment 3 days ago in advance. Still A month later i start receiving bills in my mail and when i enquired about it i was told that they start charging once you schedule an appointment. When i asked them to opt out they say the services are non-refundable. They will also tell you that they are sorry you were not informed and the person you took your consultation with is no longer with the firm. As if it is going to right the wrong they did to me. Its a scam and ideal image is a rip off. They trap you into coming in and then push the bills on you by misleading information. *Updated review* The services they provide are really good quality. I got my laser hair removal done here and I am happy with it. However they are shady when it comes to payment. As i wrote in my previous review they tricked me into signing up for the services. When I finally decide to undergo the treatment I was told there would be 7-9 treatments in each area and I was only done with 6 before the pandemic hit. After things started to open up I made my appointment in 2021 to go for further treatments. They didn't tell me anything on the phone but after the treatment charged me $180 saying it was a touch up and my original treatment was completed with just 6 sessions. I mean they could have said that on the phone. All I am asking is a little transparency!!
Google
5.0/5
Jan 19, 2022
Google Ideal Image Durham
I've visited this location several times and absolutely love it! I usually see Nicole who is very friendly and super knowledgeable. I look forward to my next visit.
Google
5.0/5
Jan 19, 2022
Google Ideal Image Durham
Very profession, proceedure was eplained. Looking foward results!
Google
5.0/5
Jan 18, 2022
Google Ideal Image Durham
Great first experience. Nicole was both efficient and professional. Thanks!
Google
5.0/5
Jan 11, 2022
Google Ideal Image Durham
Great service very friendly nurse
Google
5.0/5
Jan 10, 2022
Google Ideal Image Durham
Very friendly!
Google
5.0/5
Jan 6, 2022
Google Ideal Image Durham
Amanda was wonderful! She took a unique approach with my treatment and really took the time to tailor it for the best results. I will be requesting her next time!
Google
4.0/5
Jan 4, 2022
Google Ideal Image Durham
Great customer service
Google
2.0/5
Jan 3, 2022
Google Ideal Image Durham
The service by the tech in the back has always been good. But the front desk with check-in, payments, scheduling, etc seems to be a constant issue. They claim it is computer issues but seems they are also doing a lot of training with new people... it has discouraged me to want to continue to use Ideal Image.
Google
5.0/5
Jan 2, 2022
Google Ideal Image Durham
friendly, knowledgeable and made me feel at ease.
Google
3.0/5
Dec 31, 2021
Google Ideal Image Durham
I felt very pressured to take out a loan to pay for services, which I did not appreciate.
Google
5.0/5
Dec 16, 2021
Google Ideal Image Durham
I had an amazing experience with Emily! She talked me through the laser hair removal process, made it as comfortable as possible, and was super professional! I definitely recommend working with Emily if you’re a newbie to laser hair removal or have any anxiety around the process. She’s awesome! Also, I had a great experience with Anthony Mallard the Area Manager for Raleigh/Durham. I had a few questions about my contract and he walked me through it and assisted with making certain I received my full services. He was very prompt in his response, and truly showed he cared about my experience and satisfaction with Ideal Image. I would highly recommend the Durham location of Ideal Image!
Google
5.0/5
Dec 14, 2021
Google Ideal Image Durham
Allison was very informative and helpful.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Durham
Amanda was great! Super lovely person and attentive to my needs. Thank you!
Google
5.0/5
Dec 8, 2021
Google Ideal Image Durham
Amanda was excellent! She was very professional and patiently answered all of my questions.
Google
1.0/5
Dec 7, 2021
Google Ideal Image Durham
Don’t ever buy anything here. I purchased a laser hair removal service for a 16 month period. During that time one of my appointments was canceled by their staff. I was told that I could call to get another appointment. However, I had to keep calling and calling and calling. Each time someone would say that they were changing management and to call back in a week or two. Finally I got one four months later. (Keep in mind the treatments are every eight weeks.) They would not allow me to make up that missed treatment that was in no way my fault but because of their inability to see clients. They would need to charge me for another treatment. Anthony Mallard, the Area Manager of RDU refused to speak with me.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Durham
The best experience I’ve had with laser hair removal yet!
Google
5.0/5
Dec 2, 2021
Google Ideal Image Durham
Amanda who performed the procedure was amazing, professional, and extremely knowledgeable!
Google
5.0/5
Nov 26, 2021
Google Ideal Image Durham
Very professional, great attitude and listener!
Google
5.0/5
Nov 19, 2021
Google Ideal Image Durham
Did a great job first time to this specific Ideal Image but I will be going back. Just 3 days seeing results already. Botox around eyes and forehead.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Durham
I have had an amazing experience with everyone in this location. Nicole and Amanda were fenomenal with my laser and Amanda was so patient and sweet with my coolsculpting. I recommend this place a hundred percent
Google
5.0/5
Nov 18, 2021
Google Ideal Image Durham
Loved Nicole!!!! Definitely scheduling with her again!!!!
Google
1.0/5
Nov 16, 2021
Google Ideal Image Durham
Never again. First of all, after purchasing with online specialists, they scheduled me for 2 months out. 2 months out for a botox??!! When I did went, all I wanted to get was botox for 11 marks on my forehead so I only bought 20 units. Then lady told me I need to buy more so I did. Instead focusing on my 11, she injected on my forehead Instead of my concerned areas. I like my forehead to have movement, now I can't move my forehead. Instead, I'm getting wrinkles on right on top of my eye brows and my concerned areas never got better. It was pure waste of money and time and energy.
Google
5.0/5
Nov 16, 2021
Google Ideal Image Durham
I was a bit apprehensive but Amanda put my mind at ease. She made me comfortable and did a great job on the service. She is very professional andI appreciate that she is also a nurse by training.
Google
5.0/5
Nov 15, 2021
Google Ideal Image Durham
Amanda is an excellent technician.
Google
1.0/5
Nov 12, 2021
Google Ideal Image Durham
Service was good. Front staff less than helpful. Impossible to make follow up appointment in 6 weeks to coordinss as ye with work schedule. Was told that I couldn’t make an appointment in 12 weeks to better fit my schedule as it was not open yet. Why do you sell services if you don’t have time to provide them?
Google
5.0/5
Nov 12, 2021
Google Ideal Image Durham
I was so nervous about getting lip fillers but after meeting Amanda (she’s literally the BEST) I was put at ease. She was very patient, helpful and super fun. She explained things in a way that I could understand (zero medical background and made me feel comfortable). She listened to my needs and definitely exceeded my expectations- my lips look AMAZING. I will recommend Ideal image to my friends!
Google
5.0/5
Nov 3, 2021
Google Ideal Image Durham
Awesome staff! Very knowledgeable and will make experience as comfortable as possible!
Google
5.0/5
Nov 1, 2021
Google Ideal Image Durham
Consult was very patient, attentive and helpful
Google
5.0/5
Oct 28, 2021
Google Ideal Image Durham
Awesome and friendly service
Google
5.0/5
Oct 28, 2021
Google Ideal Image Durham
Amanda was wonderful to work with! I had a great time chatting with her.
Google
5.0/5
Oct 27, 2021
Google Ideal Image Durham
Amanda was great!! She is friendly and kind.
Google
5.0/5
Oct 21, 2021
Google Ideal Image Durham
Amazing and efficient service.
Google
5.0/5
Oct 21, 2021
Google Ideal Image Durham
Amanda is awesome! Honest, professional, and super nice. She is on-time, is very competent, and achieves great results!!
Google
5.0/5
Oct 16, 2021
Google Ideal Image Durham
Amanda was amazing! Made me feel so comfortable.
Google
5.0/5
Oct 16, 2021
Google Ideal Image Durham
Amanda is great! Knowledgeable, professional and very pleasant.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Durham
Nicole, Ashley, and Amanda all did a great job today. They made me feel very comfortable and answered all my questions. Will definitely be going back and recommending Ideal Image to my friends. Very professional environment. 😊
Google
3.0/5
Oct 8, 2021
Google Ideal Image Durham
Offers are misleading.
Google
5.0/5
Oct 7, 2021
Google Ideal Image Durham
Got treated by Nicole a few times now. She is such an amazing kind and gentle soul! She treats you with care and makes sure you are doing well during the treatment. A true gem!
Google
5.0/5
Oct 6, 2021
Google Ideal Image Durham
Had my first visit today, with Savanah, Ashlyn and Julia. They were great, very polite and professional. They took the time to explain all the treatment details and make me comfortable. Looking forward to go back for following visits.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Durham
Nicole was phenomenal!! I could not ask for a better nurse to do my laser hair removal!! I will be coming to her from here on out!!
Google
1.0/5
Oct 6, 2021
Google Ideal Image Durham
I totally agree with the review from Mauli. As a student, I am on a very tight and fixed budget. However, I saw laser treatment as a good investment in myself. Yet, despite completing EVERY session on time, the two areas treated are pretty much the same as before my initial treatment session. Despite paying lots of money over the years, the expected results that I was “sold” are simply not there. Ideal Image apparently does not care about their service or customer satisfaction because you only get a set number of treatments. I am now left wondering if my results are due to the “sloppy and hasty treatment” as Mauli described or that Ideal Image is just ineffective in treating Black and Brown women (though I was told at sign-up that their laser is effective). I have also experienced the swift and quick service. "Lifetime Guarantee" – what does that mean for me? Does it mean that I should be expected to pay the ~$200+ for repeat sessions on already incomplete areas? Doesn’t every reputable company want to guarantee satisfaction to their customers, especially to those who adhered to the treatment schedule? I struggled to pay my monthly bill (but I made each payment), so the thought of having to pay for more ineffective treatments is appalling. The most disheartening thing is that I have received no explanation for the poor results. I want to know why I have experienced no positive outcomes despite being diligent in adhering to the instructions and scheduled treatments. There should be more transparency from the company on what they are guaranteeing after the completion of all sessions in exchange for the thousands of dollars that we pay. THOUSANDS OF DOLLARS should equal clear treated body areas. I can recall being told that a “touch-up” may be needed years after the completion of the initial treatment sessions due to hormonal fluctuations. However, I am left with areas of my body that will require more than a “touch-up”.
Google
1.0/5
Oct 6, 2021
Google Ideal Image Durham
My experience for this laser treatment has been nothing but chaos. I can never get an appointment scheduled the same day as I complete a session. I have to wait and see and call back. I think that is the most ridiculous thing I have ever heard.
Google
5.0/5
Oct 4, 2021
Google Ideal Image Durham
Amanda is the best!! Thanks for everything. Will be back very soon
Google
5.0/5
Sep 30, 2021
Google Ideal Image Durham
The staff is amazing! Jaida was very professional, caring, and answered any questions i had. She has made my experience with Ideal seamless and the treatment is not painful at all and the quick results are so unbelievable!! I highly recommend!!
Google
5.0/5
Sep 29, 2021
Google Ideal Image Durham
This was very easy and Nicole was great! Made the process very easy.
Google
5.0/5
Sep 29, 2021
Google Ideal Image Durham
Emily P. at the Ideal Image location in Durham is AMAZING!!! She was very thorough in her explanation of the process and the possible side effects. Emily answered all my questions and helped me relax. She was professional, courteous, and did a fantastic job. I am very happy with the results.
Google
5.0/5
Sep 28, 2021
Google Ideal Image Durham
Emily is outstanding!!
Google
5.0/5
Sep 27, 2021
Google Ideal Image Durham
Emily did a wonderful job with my laser hair appointment. She was fast, efficient and kept me distracted from focusing on the pain by having a conversation the whole time.
Google
5.0/5
Sep 27, 2021
Google Ideal Image Durham
I am having laser hair removal on several areas. Emily has been my nurse, and she has been awesome each visit. She is very kind and thourough. She has made each visit go quickly and smoothly. Would definitely recommend her to anyone having laser at the Durham location!
Google
1.0/5
Sep 25, 2021
Google Ideal Image Durham
The nurses are great and do the best they can with what they've got! However, there are a LOT of cons that I have noticed as a customer over the years. 1. Can hardly finish any of the treatments, forget about additional time or coming back: The deals Ideal puts out seem great, but the nurses are so overworked. We hardly ever have time to finish any of my sessions because they're always booked back-to-back. This results in a sloppy and hasty treatment, with many missed spots for the treatments. Forget about additional time to be double-passed, even though you're paying a lot of money to see results. And you only get the set number of treatments, that's non-negotiable apparently. 2. Scheduling is ATROCIOUS: I can call this location several times and no one will pick up. When I'm there waiting for my appointment in the lobby, I can hear the phone ringing and no one is picking up... There are usually a few people around the desk, but they're all usually gossiping and apparently can't pause that to do their jobs... The nurses recommend a specific timeframe to come back in, but those appointments are never available. Also when they say they'll call you back to schedule an appointment because those months aren't open yet in the system, it means you have to call them back several times (hopefully they pick up) after about 3 months and then maybe you'll get an appointment within the next 2 months. 3. "Lifetime Guarantee" is complete business jargon. To translate: this only means you're guaranteed a lifetime of getting to book appointments because you exist in their system (not on priority, if you can believe it). You get the "perk" of not having to buy a whole package plan. You will have to pay per session/pulse with this policy. It's not cheap, you can easily get a $200+ bill this way. And again, scheduling is horrible. I would like to see results, not only for the treatments I am paying for but the company's workings as a whole. I would also appreciate a call to finally book my next set of appointments, since I am unable to get a hold of anyone. My last appointments were in June and we're now approaching October.
Google
5.0/5
Sep 22, 2021
Google Ideal Image Durham
Amanda was the best! Thank you for making my experience at your location a great one!
Google
5.0/5
Sep 15, 2021
Google Ideal Image Durham
Great experience! Friendly and knowledgeable staff with great results!
Google
4.0/5
Sep 14, 2021
Google Ideal Image Durham
The service is great. I gave 4 stars because the schedule availability is terrible. Definitely need to improve on provider availability.