Great customer service! I highly recommend!

Staff is nice but their scheduling is TERRIBLE and was throughout the process. Their days and hours are limited. Not enough staff? Very frustrating when you spend thousands on a service. Have been trying to book my last laser hair removal appointment for three months now. They offered to book me in Durham but that is over an hour away. Not happy.

Everyone was very accommodating and scheduled me quickly to get the laser hair removal done. The ladies were extremely professional and were clearly following covid-19 guidelines (something I was nervous about). They were great answering my questions. Would definitely recommend!

Kimberly who scheduled my appointment got me in the same day, which was great! My tech Tatiana was just as great, she was extremely informative and made me feel comfortable start to finish! Great visit!

The Technicians are nice and professional. But the overall process is horrible. There’s a little to no information, education , or explanation upfront which leaves a lot of the business side to be explained by technicians which is not their role. I pre-paid for services in April that I still have not received as of September; the technicians are not able to provide me with cool sculpting because of a potential medical risk and now there’s a hassle to get a refund on services I can’t even take it vantage of. The lack of empathy, response and overall effective communication makes the overall service horrible and one I will never to do business with or recommend for any of my friends

Friendly, I’ve enjoyed the service providers. Booking has become easer, thanks for all you do to keep us looking young.

I would highly recommend it because they were attentive, friendly and without waiting time, and above all very professional.

Excellent

Mary is excellent! Always makes you comfortable and checks on you to make sure you are doing ok with any service.

This was my first visit for laser hair removal at Ideal Image - Raleigh. The entire staff was very friendly and professional. Mary, the staff member who took care of me, was wonderful. She explained the procedure carefully and ensured I was comfortable before beginning. Time went by very quickly because we were so busy chatting! I am already looking forward to my next visit in October!

Everything was perfect!

I am not so sure, it seemed the first and foremost was to first get a customer into a "contract".

The tech was very knowledgeable and frequently assessed my comfort during the exam.

From entering check in and check out was a friendly experience.

I had the best virtual consultation. Youmi was amazing! She was so nice and helpful. I'm so glad I bought a membership!

I love coming here for my treatment. Mary was very friendly and knowledgeable and willing to help with my additional questions. Thank You so another great session.

Evan was very pleasant, she answered my questions/concerns and she explained what she was doing every step of the way to put me at ease.

Faith is absolutely the best! She’s made my laser experience soo much comfortable I will absolutely come back to see her!

Experience was great .. I worked with Evan she was wonderful!!

Faith was amazing with my laser hair removal in North Hills! I have had so many different women here and she was awesome and very quick! For the first time I actually love ideal image! Thanks Faith ♥️✨

Mary is great! After the first few services, I really didn't want to come back here because some of the staff was snarky and I would ask for the same tech for my next appointment due to comfort because of the areas treated and I would always be assigned a different tech. One of these techs was Mary and she is the one and only reason I am giving 5 stars! She has made me feel more comfortable than any other tech here. She is funny, charming and personable and clearly has a lot of experience in her area, you can tell she genuinely cares. She makes the treatments super easy and frequently asks if you are ok or need a break from the treatment! I would strongly recommend Mary to anyone for any service she offers, she has definitely turned my experience around. Thank you Mary!

Both Anthony and Mary have been great. I had some hiccups in my contract setup but Anthony has helped explain and fix those. Mary has done my treatments since after they reopened from COVID and she’s awesome!

Been waiting since June for an appointment and still nothing. I should not be paying for a service I didn't receive! Going to find someone else.Ridiculous!

This is an update and revision of my previous review. The problem with my account was fixed. The store manager called me and Anthony was very nice. He was great in explaining the situation and my contract for treatment was renewed. It makes me happy and hopefully everything will be okay. I do apologize, for not understanding that the first LHR treatment is not painful but the next would be and the future treatments because they are increasing the energy level. Kudos to the store manager who immediately reached out to an upset customer. Thank you.

I always have a great experience each time a visit Ideal Image. The staff is always professional and accommodating.

I was very pleased with my experience

Loved it!

One of the best locations you can find without a single doubt.

Was burned and scarred from laser

It was a great experience. The technician was wonderful and caring.

From beginning to end. Greeted as I came in. Erin was awesome want her everytime.

Mary at the North Hills location in Raleigh NC did an excellent job on laser hair removal. Definitely recommend her!

Great!

Consultation was precise and thorough very welcoming with great advice

Mary is the sweetest most professional person I’ve worked with in a while. I absolutely loved her !

The UL Therapy is very painful and the attendant was wonderfully patient and understanding as I moved around on the bed to try to get through it. I am really happy with the employees of Ideal Image and I look forward to using more of their services! Thank you!!

I had a virtual consultation via zoom with an associate named Katharine Ruhmann. She was so sweet and personable. She made me feel so comfortable and explained everything so well.

The staff was friendly and personable. I do suggest installing televisions connected to the free wifi so customers can sign in to there Netflix or HBOMax accounts to make the experience more pleasurable. It would make locations w/the added feature in high demand.

The manager/front desk clerk (Anthony or Andrew) was very rude for me throughout the entire process of the cool sculpting treatment I scheduled. He tried to rescheduled me a few times and was combative and unhelpful each time, refusing to help or provide any customer service whatsoever. He told me “well, this is how it is, so you can take it or leave it, but I can’t refund your sale.” So I was forced to bend to what he wanted and put up with his profanity and negativity. This place is v a waste of money because they reschedule you all the time, and the staff is very unhelpful and extremely rude. And if the gentleman named Andrew/Anthony answers the phone, please do yourself a favor and call another day when he’s not there so maybe someone else can help you out.

Wonderful as always

Faith was excellent

very disappoint - I just want everyone that is looking to do this please read the contract because if you try to get a refund because you can not get an appointment for months you will not be able to. 🙁 also I've emailed several people and they have not responded back. 🙁

Megan did my treatment and is absolutely wonderful! She was detail oriented and I felt very confident in her doing my treatment!

Excellent customer service skills displayed by representative as well as provider during consult.

Staff are very friendly, very informative and understanding to your needs.

I loved my sessions at Ideal Image. Make sure you see Mary - she’s the best!

Anthony and the team were excellent! Very helpful and professional.

My experience was great!

The woman who helped me book was very personable and helpful. She made the process for me to sign up and pay very easy. Unfortunately, at no point did she or any other staff member inform me that I should not be exposed to sun prior to my treatment. For this reason, a lower setting was used on me, which prolongs the course of treatment. Also, my complimentary facial area was not done. Fortunately, I can still use it another time. The most unfortunate part of my customer experience was that ideal image sends text messages to confirm appointments. If the customer does not confirm, the appointment is canceled. No phone call, no email, just canceled. At no point does the customer discover this until they arrive for the appointment. The services are designed to be done 6 to 8 weeks apart. After my treatment yesterday, both facilities in my area had no availability until 10.5 weeks out. So when this company auto canceled my appointment (I literally flew back from Puerto Rico for it) it is 100% less than ideal. The woman who did the actual service was fantastic.

I absolutely love ideal image and all their staff members. The RN Evan did such a good job doing my basic fillers. She paid particularly good and thorough attention providing my basic fillers. She did a fantastic job. I love my results! I highly recommend going to ideal image for lazer hair removal or basic fillers.

Love Mary she is so great!!!!

Mary is amazing. Very professional and thorough.

Deana Kime is Absolutely the best person that I have spoken with at ideal image I called about getting a brow lift and she totally convinced me to go ahead and get my stomach done in my eyes that's awesome. She took the time to explain and show me things that I needed to know and understand. I spoke with someone else sometime last year And she was not as thorough and convincing

Mary did a great job and the people at the front desk were awesome. I highly recommend this med spa.

Faith was very professional.

I had my first treatment in April.. The service I received on my first visit was NOT the same as the 2nd visit. The 1st visit, I was very uncomfortable, I asked if my legs could be picked up from hanging off the treatment table. I was told NO. I’m not sure if she wanted to do her job that particular day , but I hope I don’t get her to take care of me as long as I continue to be a customer here... So I laid in that uncomfortable position for a total of 90 minutes, feet dangling and very uncomfortable... My 2nd treatment was AMAZING!! I had a totally different person take care of me and she was GREAT!! She had me on the correct treatment table, she elevated my head, my legs was on the table properly, and most of all I was very comfortable!! My experience was completely different from the 1st treatment, service wise and Mary was very polite. A lot better service and I felt important by the way Mary treated me on the 2nd treatment.. Thank you Mary of Raliegh NC..

Very positive. Staff is very educated about the sculpting process and was able to explain everything fully. I felt very comfortable with Nina and Alexis.... they both made it very enjoyable!!!

My consultant was very knowledgeable and help. She gave me different payments options and explained the process in great detail.

Faith & Evan was great. Will recommend her every time I go, 10/10 experience.

Very very professional! Mary is the best !!!!

It was very wonderful and pleasant experience and katelyn answered all my questions and got me an appointment right away thank you

The team has really worked with my schedule. And finally made the consultation and very happy I did.

Johnathan was very nice and knowledgeable about your services.

Staff at Ideal Image are polite & professional. They listened to my concerns and questions and responded with detailed answers. Staff is very knowledgeable about their job and it shows in their performance. I was informed of everything going on during the treatment. I'm very pleased with the results. I highly recommend Ideal Image to anyone needing their services.

I have received several treatments at this location and I just wanted to leave a kind review for Mary. She was very knowledgeable about the products and services. She made me feel very comfortable and I will be back to see her soon.

My representative, Kristin Ramazetti, was ABSOLUTELY AMAZING. She made me feel comfortable, safe to be personal, relatable, and was patient and kind. I thoroughly enjoyed talking to her and so happy I decided to move forward with treatment - which likely wouldn't have happened without her.

I keep having appointments cancelled and rescheduled due to issues with providers and personal issues. How is that my problem? At this point, I hate I even entered into contract with Ideal Image.

The entire office staff is great! Very inviting and knowledgeable. My provider was thorough and an expert at the procedure! I will continue to use Ideal Image!!

Mary is wonderful with the hair removal! Easy and efficient.

I am so thrilled with my experiences at ideal image! Every single person that I have worked with has been fantastic! This past time I had Mary and she was wonderful! Thank you all so much! ♥️

Professional and informative

Great! The staff were great and knowledgeable.

Carrie is professional, detail oriented and down to earth. She makes sure I am well informed about my treatment and am happy with my results.

Courteous and friendly staff, very knowledgeable. Scheduling is hard! They are always booked but if you book far out in advance you’ll have no problems!

Very helpful

Wonderful

I’ve been coming to Ideal Image for laser treatments for 6 months now. I love the results and the staff! They are all so sweet and professional!!

The ladies were great from the minute I walked in to the end of my treatment; they were professional, friendly, and sweet. Evan took great care of me and walked me through each step. She was very knowledgeable of other procedures they offer and suggested some treatments to help me achieve my desired results, but did it without pressuring me or forcing the sale. Great experience.

She’s a delight, so fun to talk to and did great work!

Customer service is always a plus ...mary did my treatment for may 4th and it was awesome working with her. She was nice and friendly .made sure I had the ice pack near me to apply if I felt discomfort.

The staff here is outstanding! From Anthony in reception & sales to the care of the various providers. Always a 1st class experience!

Terrible place,

Evan was amazing through out the entire process! Alana was great with answering questions getting me a appointment scheduled and putting me on the cancellation list. They were all wonderful!

My virtual consult with Holly Norris was fantastic! My first ultherapy treatment was free for being a member. Faith was great and it only took less than 10 minutes for peri oral ultherapy. I won't lie, it did hurt, felt like hot pins and needles but I'm sure the results will be worth it. Looking forward to getting the rest of my face done.

Great service

Love this place I felt so comfortable and they are such a blast please Go quick results and the environment is sooo clean thank u so much ideal image

The sales is way too high-pressured. I filles out a simple form to inquire and I receices calls and texts almost everyday. When I finally talked to them, I was so pressured to buy in only to learn AFTER paying ($536) that I have to wait 6 WEEKS! Honestly, had I known that, I wouldn't have joined their membership. I'm giving 1 star for now and will provide an update after my services are completed.

It was my first visit and I felt very comfortable. Everyone did a great job explaining the process and it went better than I expected! Looking forward to completing my treatment.

Very friendly. Professional. Expectations clearly explained. Excited to see progress.

UPDATE: They lowered the price and convinced me that it was the perfect time to come in and do it I could see results over summer (this was March and it takes 12 weeks to see results). So I spent $2000!! And THEN they told me they couldn’t actually get me in till mid June!! So I wouldn’t see results till mid September?! I told them that was unacceptable and they lied to me just to get my money. I demanded refund and after 3 weeks of giving me the run around they denied it. As in they are stealing my $2000!! I don’t have that too just throw around and I need it back! I can’t get anyone on the phone to help me. This place is such a joke and so unprofessional . They literally stole my money and don’t care. Do not go there!!! Danielle quoted me $400/application on the phone and then when I had my consult with the “expert” Lindsay she gave me the actual price of $750/applicator. So that was dishonest and really disappointing. I definitely don’t recommend going there. They’ll say anything to get you in and then double their pricing and blame it on the first girl giving you a wrong price. Then she said “well I can give you $100 off because of a promo and you can finance it!” Umm no

Is was very nice .

Awesome

I can never understand why a large company would require a non refundable deposit of half the amount of treatment. I understand that you have a limited refund policy but my appt would be more than two months in the future. Your team members were polite and I have no issue with them.

Great experience. Mary was very nice and knowledgeable!

First time patient. Everyone was very nice. They were running behind but apologized. Injector did a great job explaining and with actual injections.

I have been trying to schedule an ultherapy appointment for months now. Every week they tell me they are working on the schedule and try calling again next week. Super frustrating, especially when this company doesn’t offer refunds. I am super disappointed. I would not have purchased it in advance if I knew it was near impossible to make an apt.

It’s been wonderful. Sixth visit, all have been fantastic.

I just want to give an awesome shout out to Carrie and her team. They were very professional and accommodating to my needs!!! I recommend any and everybody to Ideal Image!!

Absolutely love ideal Image Raleigh. Carrie has done many of my treatments and always does a wonderful job. Everyone I interact with is friendly and knowledgeable. Highly recommend!