I can never understand why a large company would require a non refundable deposit of half the amount of treatment. I understand that you have a limited refund policy but my appt would be more than two months in the future. Your team members were polite and I have no issue with them.

Great experience. Mary was very nice and knowledgeable!

First time patient. Everyone was very nice. They were running behind but apologized. Injector did a great job explaining and with actual injections.

I have been trying to schedule an ultherapy appointment for months now. Every week they tell me they are working on the schedule and try calling again next week. Super frustrating, especially when this company doesn’t offer refunds. I am super disappointed. I would not have purchased it in advance if I knew it was near impossible to make an apt.

It’s been wonderful. Sixth visit, all have been fantastic.

I just want to give an awesome shout out to Carrie and her team. They were very professional and accommodating to my needs!!! I recommend any and everybody to Ideal Image!!

Absolutely love ideal Image Raleigh. Carrie has done many of my treatments and always does a wonderful job. Everyone I interact with is friendly and knowledgeable. Highly recommend!

Carrie was my provider & she was very professional. The front desk help was very helpful.Thank you!

Such an amazing first experience from start to finish! Faith was so thorough and professional! I was comfortable and the laser wasn’t bad at all☺️Definitely returning!

Technician was very personable, the front desk staff we very kind. The atmosphere was very friendly and welcoming.

Evan was my provider. She was so nice and helpful in explaining the process step by step. She put me at ease and was so very helpful.

I havent had any service's yet but the consultant i spoke with was very friendly, knowledgeable, encouraging and helpful. I am hopeful to find the rest of the staff the exact same way.

Carrie was phenomenal! She was patient and answered all my questions thoroughly. She made the experience much more pleasant by alleviating any concerns I had. I will be back!

Excellent

Great experience

The young lady who administered the Botox and was very nice and provided clear info. I was going to blue water but Ideal offers a savings that will allow me to keep up maintenance and try other procedures.

Danielle quoted me $400/application on the phone and then when I had my consult with the “expert” Lindsay she gave me the actual price of $750/applicator. So that was dishonest and really disappointing. I definitely don’t recommend going there. They’ll say anything to get you in and then double their pricing and blame it on the first girl giving you a wrong price. Then she said “well I can give you $100 off because of a promo and you can finance it!” Umm no

Mary is awesome! I’ve already seen significant improvement since seeing her— she does a great job at educating me on the process as well! This week, Tracy also helped with my treatment and she was incredibly pleasant and professional as well.

After reading the reviews for this company, I have decided this will be a waste of my time and money.

After selling me on a service without any mention of it being non refundable, I was going to get a service done last year and wasn’t able to because Covid hit and they had to wait to reschedule me and that took forever. While Covid was happening I called and asked them to cancel my services completely being that I never even got anything done and I was no longer able to get services done being that I was going to a financial hardship due to covid. I no longer was going to be able to make payments with Fortiva. No one ever got back to me at all. My account stayed open, harming my credit. Staff kept telling me that someone will contact me but no one ever has. I have called 5 times and no one has ever reached out to me about this issue. I have been trying to close this account for a year now and definitely can’t get services done because I’m pregnant and I was told to just freeze or postpone my services. I don’t want to get any services done anymore and they don’t understand that. I am not asking for a refund I am asking to close my account because I am not looking to get anything done anymore. This place is horrible. Staff is rude, they don’t call back and that is very unprofessional. If I could rate this place a zero I would. Please don’t come here, save your time and money. This place is so not worth it.

It was great consultation. I had the help and the understanding of what I need to be done. Thanks I can't wait to start now!!!

Evan is amazing!! She is very knowledgeable and answered all of my questions. She walked me through my entire procedure and made me feel so comfortable! I highly recommend her and Ideal Image in North Hills Raleigh!!

I met Evan for the first time today- she is lovely, very professional and she made me feel confident and comfortable in my treatment plan!! I look forward to seeing her again! 💋

Mary Was Very Gentle And Nice. Front Desk Staff Very Amazing !

Anthony is very responsive and has been really good to work with. The person that did my treatments was caring and really wonderful.

A great place with friendly staff. Very professional with their approach.

After selling me on a service without any mention of it being non refundable, I changed my mind about the service and asked for a refund. I was told they would put in a Help Desk ticket and that I would hear from someone within 48-72 hours. After 2 weeks, I called them maybe up to 10 times being given the run around and never heard back from anyone. I just called and spoke with the manager of this location and she further tried to convince me to go forward with the service, claiming that Ideal Image has “great nurses.” I was told they could transfer the funds to another service or I could get a note from a doctor saying I’m not able to get the service, but when she listed the reasons I would not qualify, they were all for serious medical conditions that she could barely pronounce. Stay away from this company. You will be scammed.

Im so happy talked with Kelly, she answered me all my questions

My experience was wonderful! Everyone was very friendly and very helpful. Thank you, Marcy

First appointment and was so happy with how professional Evan was! Definitely recommend

It was pleasant, the representative was informative and courteous

Kasey was very nice and profesional. Listen to my questions and properly responded. She was ready to make me as comfortable.

The provider that did my botox the balance of 16, The one on my frownlines to the right was painful the second to the left it didnt feel like she did anything. The one above the brow to the right and left didnt feel like nothing, no stick like a needle. The crows feet left and right neither, just felt like she just placed it up there. When I went to Durham for the first time that provider did a wonderful job and I did feel every stick. I would return to my original place Durham office, but not Raliegh office. 10 for Durham. Never again Raliegh I give them a 2.

Faith was absolutely amazing! so sweet.

3/5 Stars I do want to say, first off, that Anthony M. has been amazingly helpful, responsive, detail-oriented, and overall great to work with. He answered all of my (many!) questions, provided me all the information I needed, plus copies of all my documents for my own records.  Thank you SO much for the excellent customer service! My most recent technician (Ashley, I think?) was also fantastically helpful, very professional, and extremely informative during the process. However, I have been a member here for several years, and cannot justify giving the entire business as a whole a 5/5.  Scheduling has always been a nightmare, but much more so since 2020.  I recognize that there are a variety of reasons for delays, so I tried to be as patient and flexible as possible, giving them no scheduling conflicts and even offering to drive as far as 1 hour away to any of their other locations for my appointments!  But when I signed up for a laser hair removal contract in May of 2020, I was not able to get in for my full appointment until JANUARY 19th, 2021!  Eight months I had to wait to get started on the process.  And this was after many phone calls, texts, emails, and even offering to drive to any location within an hour radius.  I did everything I could to try to make this work, but still they couldn't get me in anywhere.  Finally one of the customer service people from their home office was able to get part of one of my treatments on the calendar, but I would still have to wait months before I could actually start the full process I'd paid for. I have also arrived for appointments during the pandemic, and per guidelines, waited outside in my mask and called in to let them know I'd arrived.  Whenever this has happened, I have had to call many times with no one answering (sometimes for as long as 20 minutes), even if there are people at the front desk literally just staring at me.  At some point, it would feel so ridiculous and I would just end up going in, but if they are not even going to answer the phone, why require clients to do this? I also have issue with the privacy you have in the rooms.  They do not lock, and on one occasion during a LHR treatment a guy walked into the room "looking for the bathroom".  Fortunately I was covered with a paper gown at that moment, but if he had been 1 minute later, it would have been a much more unsettling experience...  Also, the changing rooms seemed to have been partially converted to storage, so you are changing in a room that has empty boxes, surplus supplies, rolled mats, etc. The treatment rooms themselves always seem tidy, and I've witnessed the sunglasses and stress balls getting wiped off, so at least there's that.  While their treatment plans, products, etc. are typically extremely expensive, they currently have good deals on a variety of treatments, and I recently joined officially as a member (the $250 annual fee) so we'll see how that goes!

My miracle hair removal technician is Mary and she has been amazing since day 1! Her communication about the process is thorough and informative. She always makes sure I'm comfortable, which allows for a stress free service! Thanks Mary!!

Mary is so professional and a sweet heart! This was my first time having laser hair removal totally recommend. My second session was much better with the stress relief balls. 5 stars always!

Always great! Everyone is extremely friendly and professional!

Kasey was awesome ! She tried to distract me throughout my laser removal, was very nice and helpful. Would like her as my tech every time !

It was only a virtual consult but was very professional and informative! Thank you!

Very friendly. Professional. Expectations clearly explained. Excited to see progress.

Carrie is an amazing tech and is very detailed. Thanks Carrie!

Faith is amazing! Super sweet, great conversation and really quick

I have Mary do my laser and she’s absolutely amazing. Always makes sure I’m comfortable and not in any extra pain. Love her!!

Love this place and the treatments really work. Book your next appointment today. I promise you will not be disappointed. I love it.

I updated my review I have a hard time I did BBL treatment on October Just 1 section my skin get worse another dark spot show up !!! Then I did a contract for 3 more section I never used when I went to Raleigh location they saw my skin and Recommend me to go an a Dermatologist this happen and December To see if I have MELASMA my question is why they don't said nothing on the first time ? Now I went to the dermatology and She said I have melasma and I not allow to do this treatment now I have to wait for get my Refund I don't know how long I hope they give me my refund for my first bbl Treatment in Durham I very disappointed But I going to update this review when I get my complete refund and see how long the take to give me like $950 back ☺️☺️

I’ve had a few different technicians over the course of my visits and they’ve all been wonderful. Mary is my absolute favorite though! She is so warm and personable, communicates thoroughly throughout the procedure and makes sure you are feeling okay. She is the best!

I had my first laser hair removal session ever and was working with Mary. I was a little nervous about getting started, but Mary was very informative and nice to talk to throughout the treatment!

Kristina Beauvais has been amazing in helping me through this wonderful, but admittedly intimidating journey. She is amazing, and honestly any company would be lucky to have her as a representative. 10/10

I came in for my 2nd laser hair removal treatment on the Bikini area front desk staff very nice .my provider was Carrie she is amazing she is very fast and gentle any questions I had for her she was happy to answer book with Carrie. !! Treatment room very very clean

I have been to Ideal before for laser hair removal and I loved all the nurses and staff that worked there. I haven't been since 2018, but when I wanted to get Botox done I knew I felt comfortable with the people who worked there that I wanted to go back. When I went for my first botox treatment I was a little nervous because I have never done it before. My nurse Ashley was fantastic!! She answered every question, gave me advice, talked about her personal experiences and much more. All my nervousness went away. I would highly recommend Ideal Image of Raleigh and especially Ashley, even though I am sure all the nurses are just as great!! Thank you!!

First time customer and will be back!! Savanah, Julia and Ashlyn were absolutely fantastic! Front desk staff were on point checking me in on time and with ease. Nurse team did a fantastic job walking me through everything and making the whole procedure seem effortless keeping me comfortable and very much at ease!

Oh my GOD!! My first experience was great!! Very professional nice & made me feel extra comfortable!! Kasey is the BOMB!!! Yesss IDEAL IMAGE IS THE BEST!!

Ashley was very personable, helpful & professional.

Absolutely amazing! Came in today to receive fillers and botox and was greeted pleasantly by Anthony and the whole experience was perfect. I was nervous but Ashley who provided the services spent time going over everything with me and making sure that everything was to my liking. She did incredible work and I feel valued here. I love this Ideal Image and will continue to come back!

Had my first laser hair removal treatment on my face done today! I was greeted warmly by the check-in staff. Ashley and Carey were the nurses and they explained everything thoroughly. The procedure wasn’t any worse than having a waxing procedure and it only took 5 minutes! The only drawback was I need to come back in 6-8 weeks but they only had appointments for 11 weeks out, so I have to call back to change my appointment to 6 weeks. Other than that, great visit! Can’t wait to see the results!

It was great!

Loved my experience love how I look thank you!!! Also ideal image doesn’t try to rush you out the door ...they really do care & try to educate you on their procedures and they don’t upsell!!!

All the staff was exceptionally wonderfully, especially my nurse Ashley. Hey

Krista was great

Love love love!!! Mary is amazing:) she is extremely professional and always makes me feel at ease!!! I have had amazing results from my treatments!! Highly recommend North Hills to have any treatment done!!

Mary was amazing!! She was super friendly and made me feel so comfortable at my first laser appointment. Everyone at the Raleigh North Hills location was so nice and I'm looking forward to going back!

Mary was very great!

The staff is super friendly!! Great place to get treatment!!

So friendly and efficient. I always feel well taken care of when I go and see these people. If you’re thinking about it, go ahead and stop by!

I have streaks/lines all over my face 5 days after my ultherapy session.

I love all the employees at Ideal Image, they are so sweet abs take their time with me. Kelly has been my favorite person, but they are all so nice. I come here to do all my laser, filler and Botox. Will never go anywhere else!

so i had my laser session done by KELLY!! she made me feel veryyyyy uncomfortable, she looked so bothered and not interested to work. i hated my session with her and was not in a great mood for the rest of my day. she was rushing and zapping so quickly!! i felt that my session was not even done properly and missed areas but i’ll have to wait and see, i also felt so unwelcome cuz of her rude vibe, it’s been bout 4 days since my session and i’m still so disturbed and bothered by her behavior!! i honestly don’t even want to come back to the office. i was actually looking for another office for my next paid session as i was leaving the office, i’m so disappointed because i actually had couple sessions here and felt so comfortable but sadly we had to meet kelly. 😞

Kasey was great ! Very patient and understanding she difinitely made the process the most least painful

Everyone was very professional

Instead of listening to what I have to say, go on Yelp and look at the reviews. If that isn’t enough, go look at how many claims were filed against them with the Better Business Bureau. Do NOT waste your time or money. Just to update anyone who hasn’t looked on the BBB website, they have had over 600 complaints in the last 12 months.

This place is so great. Got laxer hair removal for my whole body and I feel so great after my first treatment itself. So professional, helping people and so patient. Mary is so so so amazing. She puts in extra minutes to make you so comfortable. Very good communication while treating too. I totally love them

I have had a very good experience this far. My provider Mary is very thorough and informative every appointment. She makes it a point to make me feel comfortable and wants to ensure I get the best results.

Never recommend! I became membership and I paid $250.00 When I called to have my appointment for Botox they said only in 2 months. I asked to cancel because I have the 30 days right to cancel and they don’t want to cancel. They said that I need to pay for the treatment before Scheduled. No one told me that before. The consultant at the beginning was very friendly and now she doesn’t not answer emails or my phone calls. To sell packages they are perfect! They want money only! I want my money back!!!!

I enjoy my procedure every time. I have Kasey and she is really personable

The whole team at Ideal Image is great and makes you feel very comfortable! Kasey is especially wonderful, and keeps you informed on what she’s doing, while making the process of your treatment quick and relatively painless. They are flexible with scheduling, and are always there to answer whatever questions you have.

Very professional staff and well run office. Prices are a little high, but for the quality of service I think it is worth it. I am satisfied with the treatments I have received so far. Faith was my most recent nurse and she was great, as are all the nurses I have interacted with at this branch.

Received a bill for services that were never provided. No one will give out phone numbers to corporate contacts. I have reached out to local store and was told to email corporate contact, no number was given. Multiple attempts have been made to get this resolved and no response back. 8/14/20: emailed main office contact and no response. Working with credit agency who notified us of collections and they are investigating. Total fraud Update: After multiple calls with finance company that owned the credit line and Ideal Image corporate, we were able to get account credited and closed for services we did not receive. Extreme pain in the *ss and time consuming process.

I am visiting my in-laws for the holidays and had to move my appointment from Seattle to Raleigh. The staff was super friendly and helpful in scheduling my appointment. My technician was Carrie and I wish I could have her for all my treatments. Very friendly, personable and swift with her work. I was in and out of the clinic within an hour and I had a lot of areas to treat so that's impressive. Will go again if I am back in town. PS: Book your appointment early as they are booked full months in advance. Also, they are practicing CDC guidelines for CoVID very well as per my observation. Highly recommend.

Wonderful virtual consultation. Knowledgeable staff and very helpful

My experience was great! It was very relaxing for the most part and also Carrie was the best! I will definitely be back.

I am getting charged every month for a service that I didn’t even use. I’ve been calling the office for the past 2 months now and everyday their response is someone will contact you, but no one will. I came to the review section to see if it’s just happening to me, but it looks like it’s a recurring issue and many people has experienced a same problem.

Awesome experience! Only thing that could be improved is more available appointments.

I had a BBL treatment with Carrie and was very pleased. After a treatment of 5 BBL's with them a year and a half ago, I wanted a "refresher". As always, the staff is professional, friendly and knowledgeable. I would have zero prob recommending them for BBL! After years in the So Cal sun, most of my melanoma blotches have disappeared, my skin is WAY more even toned, and the texture has improved. A pack of 3 or 5 for your first time is definitely recommended - you won't get full results with just 1. I promise, I am a real customer and they didn't pay me to do this review!!

It was great! Everyone there is so friendly

Fantastic friendly staff

I love ideal image, the staff is extremely kind and always welcoming. I love coming here for my laser. Anthony was so helpful in getting me scheduled for my appointment due to confusing of payment because of covid. I was having a hard time understanding my payment because everyone i spoke to gave me different balance due but Anthony was super kind in explaining and getting me scheduled for an appointment. Thanks Anothony!!!

Faith was great. Will recommend her every time I go, 10/10 experience.

I had laser hair removal, Faith did a great job!!Would def recommend

Carrie was very professional and made me feel very comfortable during my visit . I’d definitely recommend To anyone who is interested in the several procedures done there !!

I have thoroughly enjoyed my experience at Ideal Image! The atmosphere is relaxing and the staff are very professional. I HIGHLY recommend their services! Mary is the best!

Customer service is always a plus ...

Great advise, organized, polite

I had a fantastic experience. Anthony was so friendly and helpful in getting me scheduled and correcting a prior billing glitch. Kellie did my procedure, and she did a great job. There was no discomfort and she was so pleasant to chat with. I will definitely be returning!

The Raleigh Ideal Image has a very clean, friendly, and professional atmosphere. The front desk staff is nice and efficient. I’ve also had two laser hair seasons done here, one by Mary and one by Faith. Both are extremely welcoming and made sure i was comfortable while getting my treatments done. While the time was going by each separate time, we chatted. The overall experience is very pleasant as well as Mary and Faith.

Love Ideal Image! Kellie was amazing during my last treatment! I love how every time I go they are so personable! It’s as if you’re hanging out with your neighbor talking about the weekend! Very professional, they’re taking a lot of safety precautions right now and the entire staff is just top notch!

Faith was absolutely amazing! She was nice, reassuring, and took her time. I hope to always book my touch-up appointments with her.

Kelli is amazing. I had my laser hair removal done by her. She is fast and makes you feel relax. She talks you through the process. She definitely knows what she's doing. If you want professionalism definitely ask for Kelli.

Wonderful service

Very professional and courtesy