Terrible experience. My consultation gave me incorrect information that caused me lose my initial appointment and had to reschedule 2 months out. She stated she would follow up; however, I haven’t heard anything. She should have done her due diligence regards to scheduling before giving me false information. When I called, no one was willing to help and Alexis Mattox (consultant) never followed up like she stated she would. Horrible experience considering this is my first time coming to Ideal Image. Unfortunately after this laser treatment I do not plan on continuing services with this company!

Nigel was awesome!!! I recent had a bad experience with the receptionist over the phone at the six forks location when she canceled my appointment and advised I couldn’t get in until March therefore I called the Durham location I spoke with Nigel was more than compassionate personable and understanding and was able to get me in with 2 days where as six forks told me there was no availability

My consultant was very knowledgeable, understood my financial Concerns and did a great job finding me affordable funding to make my dream come true!

My tech is Mary and she is super awesome. I transferred my services to North Hills just to be scheduled with her.

At first I was hesitant. I am new to the area and unfamiliar with Ideal Image (even though they are all over the US). They are experiencing staffing issues like everyone is and I was afraid I paid for a service that I couldn't book. However, they delivered on everything they said they would and after my first service I was hooked. The staff is friendly and professional. Mary is awesome and helped me feel relaxed and comfortable during my procedure. I love the results of my BBL.

Great experience, thank you!

Run don’t walk away from this place. I have had nothing but issues at every single visit. Had I not purchased a package I would not have gone back after my first visit. But unfortunately I did purchase a large package that I paid on monthly which I only did because I was told it was 0 interest. I was also told I got a free service with the purchase of a membership. I selected my free service and drove almost an hour to get there and upon arrival was told I would be unable to receive the service due to being outside earlier that day. I didn’t lay out or spend hours outside, just simply went outside which apparently is it allowed whatsoever, and which also was not disclosed to me. I gave them another chance and went back for my Botox and lip filler appointment only to be told when I got there that they accidentally booked my appointment for filler at their Durham location. So I got my Botox as scheduled then drove about 45 minutes to Durham for my first ever lip filler appointment. The greedy sales lady sold me an entire syringe of filler and assured me that was the amount a first timer who wants very natural results would want,and I got .1 of it injected. So I wasted several hundred dollars and now my lips look exactly the same as before. I then tried to book my “free service” again tha I received with the membership but was then told I didn’t book within 90 days of purchase so I would not be able to use it, even though I purchased a year long worth or services and was never told there was a time limit on using it. I also found out the no interest package does actually charge interest and it’s quite a lot of it. I am an educated woman and don’t typically finance things without being fully aware of interest rates but the sales person walked me through everything on the package I purchased and I stupidly believed her when she blatantly lied and withheld numerous pieces of information. I have been extremely unhappy every time I stepped foot in that place due to them always messing something up. It’s not worth it. Go somewhere else. I have received the same services at much better places with zero issues. They also won’t book appointments in a normal manner. If you call to make an appointment they tell you they “aren’t opening times until the first of the month” then you call on the first and they don’t have any appointments times available until the next month.

I was very nervous but my tech/nurse was amazing. Super sweet, talked me through the whole thing and was patient with me when parts of it was painful. Easy and quick, though!!!

I have been going coming to this location for laser hair removal for about a year and have nothing but great things to say! I especially love when I see that Mary is going to be taking care of me that day. She’s always kind and supportive through the process. Highly recommend!

Mary is amazing and I would recommend her to anyone for laser hair removal treatments. ❤️

Elena or Erin, I cannot remember her name, but she scheduled my appointment got me in the same day, which was great! My tech Mary was just as great, she was extremely informative and made me feel comfortable start to finish! Great visit! This is my second visit to this location, and I am completely satisfied!

I just finished my session with Mary and I just have to say that she was awesome. She was really sweet and patient with me. She somehow made an otherwise uncomfortable situation feel comfortable.

Mary was fantastic and my procedure was painless. Can’t wait to see the results!

Mary is so wonderful. So kind natured and patient. Can’t recommend her and the entire Ideal Image team enough!

Love the staff! Mary is awesome and very professional. She explained step by step what she was doing to me and made me feel comfortable 🥰

Absolutely love Mary! She is so sweet and makes me feel so comfortable! She even remembered something I told her a year ago!! She’s amazing!

I find their whole process very annoying. I had a consultation via zoom and the lady told me I should be fine for a broad band light treatment with my rosacea and acne. I get to my appointment that would’ve been 2 months away from today if I’m not constantly calling to see if anyone canceled just to tell me I won’t be able to get treatment. They say my face was inflamed but my skin is ALWAYS like this and the lady at the zoom consultation said it should be no problem. I know because I asked if they could help my rosacea even if I had acne. They should have evaluated me in PERSON before I even paid them and waste my time going there it’s a 35min drive now I have to wait 30+ days to get my money back. Faith gave a me a few options that ultimately would have taken a little over 4-5months before POSSIBLY getting treatment even though my dermatologist said i could go through with a bbl treatment. They should’ve evaluated me before anything and not get my hopes up that my rosacea could’ve gotten better. I’m just very annoyed with that they said i could get treatment and then no and the way faith talked me with no sympathy I felt she didn’t understand me and what I’m going through with my face I went there to feel better and get better and it didn’t happen the least she could’ve done was talk more empathetic to me.

All the staff was amazing and super welcoming. Made it a very comfortable/great experience.

My first session for laser hair removal was very quick and more like a learning experience for me, so I absorbed everything and took everything in so as to prepare myself for the next treatment. Hilary was great and asked if I was comfortable several times. My 2nd visit I already knew what to expect and was more prepared for the treatment. Tatiana was very professional and personable throughout the procedure that the session flew by rather quickly. She also made sure I was comfortable and ok several times while I was being treated. Both ladies asked if I had any questions and what to expect in the treated areas as time went by. Staff is very friendly and waiting time in the reception area was little to none on both visits.

I was super nervous going in but Titania or Tatiana made me feel very comfortable.

Great!

Treatment was a 10 out of 10. Sales was a 5 out of 10. Reason for decreased rating for sales is due to the fact that they did not notify me that I would not be eligible for abdominal coolscuplting if I have abdominal recti (separation of stomach muscles) after having two children. This was really frustrating because not only was this my main target area for treatment but also it took nearly 5-6 months to get an appointment that worked with my schedule!

I had a very hard time making an appointment. I called four times and was told each time to call back the next week.

It went very well , the laser hair removal was not painful and my provider was very knowable and great at making me feel relaxed. Can’t wait for next appointment.

I wish that the cleric told me I was going for a touch up appt. The last time I booked they said I had another session and that was false. The staff there at my appt was very understanding but hate that they are not knowledgeable and communicating next steps until the day of. Waste of my time and $$.

Second time coming and the staff is so friendly. Very quiet space and lots of privacy.

Great experience this time around. Fast and efficient and my nurse was amazing.

Great experience during my consultation with Debra Mizrahi. She was so pleasant and helpful.

You guys do not communicate well at all.

I’ve received laser treatment for two areas and have loved the results. Ideal image also has amazing and friendly staff. My nurse today Faith is one of the best I have had by far! She is fast while still providing awesome treatment and I had a great, friendly conversation with her. You won’t be disappointed coming here.

Today was my 3rd visit to the Raleigh facility. I was booked for a "specific treatment". According to the nurse I am not eligible for this Tx because of a food allergy that causes itching. An allergy that has been on my chart for a year and I have already seen one Physician from ideal image in previous months. Mind you...Ideal image had no problem with me prepaying for the service (ofc get their money) I waited 2 months for the actual appointment slot. Now I show up today and was denied service based on a food allergy. Go figure! So...thanks for wasting my morning and also their employee turnover is terrible there. Nurses quit there quite frequently. That is a huge red flag in my opinion. The only saving grace is the Receptionist. He is very professional and kind. Just my 2 cents....I would highly recommend trying another med spa in Raleigh.

Mary, Mary, Mary is absolutely AMAZING! Her bedside manner is impeccable. Makes you feel comfortable and gently guides you through your entire procedure. She is most pleasant and extremely knowledgeable. Have had the welcomed privilege of her as my service provider twice during my treatment plan. Hoping to have her for the duration. Genuinely Mary, thank you for such excellent care and the utmost professionalism!

I like the environment at Ideal Image. Specially Mary, I appreciate her nice caring personality and professionalism. Thanks so much.

I had a very good time coming here over the last year and a half! Very informative and nice staff. They answered all my questions. Just make sure you clarify everything about contracts in the beginning because somethings weren't clarified to me initially.

I love Mary and she always listens to My requests for my filler placement. She has my best interest at heart and I only want her as my provider. Also Alaina at the reception desk is an angel!

Michael was very helpful helping me out choosing what I really needed and explained all the treatments options available!!

I love my experiences with Ideal Image! The customer service is awesome, everything is easy and smooth checking in, and my appointment went better than expected both times I went!! I got my lips done & i love them!

Elaina was wonderful! She guided me through the appointment making process and went above and beyond. Not only helping with my current dilemma but also offering a long-term solution. I left the conversation with a feeling of ease.

I usually don’t come to the Raleigh location, because it is not the closest to me. However, this was an emergency situation so I chose to make the trip. Being that I wasn’t from the Raleigh area I was confused when it came to parking, but once I called in to the clinic the ladies Miya and Elana were more than helpful on guiding me there. Once entering the building they greeted me and immediately asked me if I needed anything. The customer service was phenomenal! My provider was sooooo amazing, and very thorough. She made me feel welcomed and assured me to trust the process after sensing my hesitancy. She did an amazing job, and when it was time to reschedule I asked if I could come back to this location! I loved everything about this visit! Tatiana if you ever read this, please know that you are one of those hidden Gems and I’m so pleased with our session today! Hands down this was the best experience ever, and it made me feel as if I made the right decision in seeking their services!

The women that I dealt with were amazing and went out of their way to make sure I left happy. Even coming in on a Sunday to do my treatment because of a mix up in the initial phone conversation I had with the appointment setter.

Great establishment. Kind and professional people. Scheduling was an issue for a little bit, not anymore. Tatiana and Mary are the best providers I’ve had. They are so friendly and professional but still connect with you in a personal way that only makes you feel as if they were your friends and want to come back to get all the services. Laser hair removal os the best decision I’ve taken and I recommend it to anyone who asks (or doesn’t, I just tell them) and now, I can not only recommend LHR but Ideal Image to get it done. I can’t wait to be able to get other services and have a great experience, too. Also, they offer financing options and great promotions and offers.

I loved the staff and how kind they all were, definitely going back!

Great personable visit with rep, who coved all material and welcomed questions

Carrie is an amazing tech and is very detailed. Thanks Carrie!

Mary was AWESOME. She’s been the best I’ve had so far. Exceeded my expectations of todays treatment.

I love coming here for my treatment. My session with Faith today was very friendly and quick she got me in and out. Even though I was running late she was waiting for me at the door!! Thank You so another great session.

I have thoroughly enjoyed my experience at Ideal Image! The atmosphere is relaxing and the staff are very professional. I HIGHLY recommend their services! Mary is the best!

I purchased a BBL -Broadband laser package from Ideal Image. At my first appointment time they had me consult with their skin specialist who said she didn’t feel it was a good idea to do the treatment as my facial skin had a strange breakout. I rescheduled for a month later and Evan at Ideal image followed up with me about the status of my skin. I told her it was worse She recommended seeing a doctor. I am so glad I did as it a severe issue that BBL should not be performed on. Ideal image is highly ethical and professional as I’m sure other places would have just done the procedure. I just got off the phone with the manager Anthony who is super professional and sympathetic to my skin issue and was able to assist me with this situation. Highly recommend Ideal image.

The staff was very attentive and inviting. It was a very pleasant experience. I will definitely be back to that location.

Great staff at the front desk, always helpful and easy to be around. The provider was fabulous and always very knowledgeable.

Mary at ideal image north hills is SUCH a delight, so fun to talk to and did great work! She was thorough in her work and made me extremely comfortable! overall she has such a great energy so ofc i had to request her for next time!! thanks mary!!

Great service

Nice, but after finding Groupon I’ll get other laser services elsewhere for 1/4 the price for the sessions(no refunds) + it literally takes months to get your next appointment. I feel bad for the employees working nonstop.

Almost done with my treatment and everything has been awesome from customer service to the cleaningess of the location😀

A little concerned about first getting into a "contract" before going further.

They were prompt for my first treatment appointment. The technician Evan was great, explaining each step before and during the hair removal procedure. She answered all my questions. She told me the next procedure should be in 6 weeks. However upon checkout, the ladies doing the scheduling set my next appointment for 9 weeks later. I did not question it. Hopefully, the next scheduled appointment will be more in the time frame of what the technician recommends so I will have the maximum results. So far, so good. Looking forward to the next appointment!

I took out a $4.000 loan was told I would be VIP forever. The hairs came back and after a few VIP treatments that I fully paid for. Now I can’t get 1 appt. they say it’s none available. I mean I can’t get a appointment even 2 or 3 mos. in advance. SERIOUSLY??? This was a ripoff because they telling me about new procedures that I can take ANOTHER loan out for. Such as cool sculpting etc. the way I feel is they are trying to recruit NEW loans and FORGET VIP people that have ALREADY paid their loans off!!! Busted go to Milan. Plus the hair’s have tremendously grown back. Busted and disgusted agency.

Alina had a great personality and was very communicative about the process of cool-sculpting. She’s very efficient, friendly and personable! I’m extremely pleased and can’t wait to work with her again!

It was a big rip off. I was told I had 6 sessions so I was thinking I could come in 6 different days but on today they tell no it doesn’t work that way. No example how it worked in the beginning. You pay your money for something you need all the details on how it work but at this point it was a waste of time and money and mind you I only went twice nothing can get fixed in two visits

Amazing experience!

Great experience and very professional!

Anthony is great!! Had one issue which was quickly resolved. He went above and beyond to make sure I was happy! I had laser hair removal at the Raleigh location. I would recommend doing business here! Ideal Image - Anthony is an ASSET to the company!

**Updated Review** after 2 years. I have had very little hair reduction even with 10+ treatments, and I was told I have hair that will respond really well to treatment. I've paid over $6k to this company, and cannot get an appointment anymore for the rest of my membership. The location tells me they'll call me when "the new schedule opens up" and never do, so when I call Customer Service they tell me the location has no availability. Every. Single. Time. This place took my money and yet makes it so difficult to get the services I paid for. I would not recommend this place to anyone anymore. The lady I mentioned in my previous review left after only a few months of me being a client, and service has steeply declined since then. *** Previous Review *** I was skeptical after reading reviews as to what I was going to expect when I walked through the door of Ideal Image in North Hills. I was very pleasantly surprised at the experience I had. My wait was slightly long, about 30 min, however, they had someone new running the desk and Penny apologized as she didn't know I was waiting for her. That could've been a bit smoother, but things happen. Penny George is the sweetest lady ever. When I walk in, she makes me feel like I'm her own daughter with the way she treated me. (In a good way). She was very personable and comfortable to talk to, even during the initial consultation. She helped me find discounts so that I could get my treatments with my budget. When I went in for my first treatment, she checked on me after to make sure I was okay, because I was looking a little pale after my laser treatment. She made sure that I was not lightheaded anymore and asked if I needed something sweet to drink as well. I feel like she really cares about the customers that walk in there. I cannot remember the name of my RN for my laser hair treatment, however, she was amazing too. I felt very comfortable around her, and she went at the pace that I could handle. She did everything she could to make sure I was having the best experience possible. She would talk to me often, encourage me, and let me know how far we were through the process which helped a ton.

I had a consultation with them about five weeks ago they had me pay in full for my appointment and could not accommodate me for five weeks. I went in there the morning of my appointment and Was refused service Due to allergies. These things should’ve been discussed in the consultation and brought to the clients attention that this could happen and then I could have chosen whether or not to proceed. But instead they decided to take my money not give me an appointment at a convenient time and then refuse service

Mary is extremely pleasant, professional and fantastic at making me feel comfortable during my visit. It is always a great experience while in the spa getting a treatment. I highly recommend them.

Excellent service, will visit again soon!

Great customer service! I highly recommend!

Everyone was very accommodating and scheduled me quickly to get the laser hair removal done. The ladies were extremely professional and were clearly following covid-19 guidelines (something I was nervous about). They were great answering my questions. Would definitely recommend!

The Technicians are nice and professional. But the overall process is horrible. There’s a little to no information, education , or explanation upfront which leaves a lot of the business side to be explained by technicians which is not their role. I pre-paid for services in April that I still have not received as of September; the technicians are not able to provide me with cool sculpting because of a potential medical risk and now there’s a hassle to get a refund on services I can’t even take it vantage of. The lack of empathy, response and overall effective communication makes the overall service horrible and one I will never to do business with or recommend for any of my friends

Friendly, I’ve enjoyed the service providers. Booking has become easer, thanks for all you do to keep us looking young.

I would highly recommend it because they were attentive, friendly and without waiting time, and above all very professional.

Excellent

Mary is excellent! Always makes you comfortable and checks on you to make sure you are doing ok with any service.

This was my first visit for laser hair removal at Ideal Image - Raleigh. The entire staff was very friendly and professional. Mary, the staff member who took care of me, was wonderful. She explained the procedure carefully and ensured I was comfortable before beginning. Time went by very quickly because we were so busy chatting! I am already looking forward to my next visit in October!

Everything was perfect!

The tech was very knowledgeable and frequently assessed my comfort during the exam.

From entering check in and check out was a friendly experience.

Evan was very pleasant, she answered my questions/concerns and she explained what she was doing every step of the way to put me at ease.

I had the best virtual consultation. Youmi was amazing! She was so nice and helpful. I'm so glad I bought a membership!

Faith is absolutely the best! She’s made my laser experience soo much comfortable I will absolutely come back to see her!

Experience was great .. I worked with Evan she was wonderful!!

Faith was amazing with my laser hair removal in North Hills! I have had so many different women here and she was awesome and very quick! For the first time I actually love ideal image! Thanks Faith ♥️✨

Both Anthony and Mary have been great. I had some hiccups in my contract setup but Anthony has helped explain and fix those. Mary has done my treatments since after they reopened from COVID and she’s awesome!

Been waiting since June for an appointment and still nothing. I should not be paying for a service I didn't receive! Going to find someone else.Ridiculous!

This is an update and revision of my previous review. The problem with my account was fixed. The store manager called me and Anthony was very nice. He was great in explaining the situation and my contract for treatment was renewed. It makes me happy and hopefully everything will be okay. I do apologize, for not understanding that the first LHR treatment is not painful but the next would be and the future treatments because they are increasing the energy level. Kudos to the store manager who immediately reached out to an upset customer. Thank you.

I always have a great experience each time a visit Ideal Image. The staff is always professional and accommodating.

I was very pleased with my experience

Loved it!

One of the best locations you can find without a single doubt.

Was burned and scarred from laser

From beginning to end. Greeted as I came in. Erin was awesome want her everytime.

Mary at the North Hills location in Raleigh NC did an excellent job on laser hair removal. Definitely recommend her!

Consultation was precise and thorough very welcoming with great advice

Mary is the sweetest most professional person I’ve worked with in a while. I absolutely loved her !

The UL Therapy is very painful and the attendant was wonderfully patient and understanding as I moved around on the bed to try to get through it. I am really happy with the employees of Ideal Image and I look forward to using more of their services! Thank you!!

The staff was friendly and personable. I do suggest installing televisions connected to the free wifi so customers can sign in to there Netflix or HBOMax accounts to make the experience more pleasurable. It would make locations w/the added feature in high demand.

The manager/front desk clerk (Anthony or Andrew) was very rude for me throughout the entire process of the cool sculpting treatment I scheduled. He tried to rescheduled me a few times and was combative and unhelpful each time, refusing to help or provide any customer service whatsoever. He told me “well, this is how it is, so you can take it or leave it, but I can’t refund your sale.” So I was forced to bend to what he wanted and put up with his profanity and negativity. This place is v a waste of money because they reschedule you all the time, and the staff is very unhelpful and extremely rude. And if the gentleman named Andrew/Anthony answers the phone, please do yourself a favor and call another day when he’s not there so maybe someone else can help you out.

Wonderful as always

Faith was excellent