SCAM!!! If you doubt you have the correct color of hair don't waste your time with the "experts" who are supposed to identify if you will have a successful hair removal treatment. I was told that my hair color was fine for laser hair removal. SIX treatments in I was informed there wasn't notable reduction in my hair and that my hair color isn't appropriate for laser hair removal. I have been informed I will not receive a refund for their mistake. Any business that attempts to shift the risk to the customer is not a good one. Don't waste your time here. I'll take the hit but I'm sure this avoidable review will cost you more than you scammed me for.

very good

good experience, however, why am I being charged $1500.00 just for my upper lip.

My visit was great! I was seen on time and the clinician was very friendly. She did a wonderful job explaining the day's procedure and keeping me informed of what was happening at all times. She was very knowledgeable and efficient.

Your representative Barbie was very professional and Pleasant😊

Session was perfect. But I didn't expect next session is next year. That's why I'm unsatisfied. I'm not going to recommend you guys. Sorry.

Very pleasant experience but I wish I had been educated more on fillers being it was my 1st time with injections .

My tech was great 🙂

Denise was so pleasant and professional!

Kellie and the other staff are always courteous and full of knowledge to make sure that each visit works to the fullest. Three years ago that was my experience. The pandemic and 2021-2022 has been horrible. Everytime I make an appointment it has to be canceled and rescheduled. I go from purchasing a lifetime laser package to after they got my money being reduced to 10 treatments. Now they say that my contract is up and I have to pay after being delayed by no fault of mine. I am saddened cause I wanted to get more things done, but feel like I will not get a proper outcome. I g Feel like I have wasted my money.

Very nice professional service and experience.

The nurse that did my laser hair removal was awesome at her job she was thorough in explaining what she’ll do and the areas she’s going to work on and she was very helpful too at managing pain brought by the laser as she puts ice immediately after every treatment.. very commendable and she also help me on freezing my account as I’ll be out of the country for six months she told me what I can do and relayed it to the receptionist that help me too in my situation.

Welcoming and very nice. I was in and out in minutes

Mary was amazing! She was very patient with me for it being my second time getting fillers. She made sure to go over after-care instructions and answered all my questions! First time at the Raleigh location and it was great. Staff at the desk were welcoming!

They are scammers, my advice stay away from them. You better have your Attorney sit next to you before you sign their agreement. It’s 37 pages. Honestly, they should be closed down so they don’t fraudulent other people. Zero stars…. Responding to the owner: Not trust worthy…..I already did and you are going to steal $$$$$ without providing any service. What’s your Respond now?

Kelly Martinez was awesome! Very informative & welcoming. Excited about my upcoming appointment & I look forward to my experience with Ideal Image! Thanks for your expertise & great service💜 ~Thanks, Chef Nikki

my nurse was so good! made the experience so much more enjoyable!

I always have a pleasant experience with the staff at the Raleigh location. Mary and Faith are simply the best. I had Mary as my clinician and she was so friendly and professional.

It was informative

Excellent customer service

Loved the nurse. Very friendly. Need another location in Raleigh. Hard to get appointments

My Second time in north hills location Raleigh! Mary is the best she so great at her job so friendly very professional and always gives great advice I like her she is great! I would 100% recommend her I’ll be back!!

I will not go into details..but my situation is resolved.

Scheduled appointment 2 months ago, then got call day before the date that my appointment is cancelled. Next available appointment is more than 2 months away. I made it myself using app. No one called to reschedule. All nurses are very nice and professional. Front desk not helpful at all. Had to call 800 number to get help.

They ARE SCAMMERS!!! Do not pay them. They will refuse to service you and won't give you a refund!! I had my consultation via Zoom a month or so ago. I closed my salon for 2 days to go to both of my appointments, only to get there for the first appointment & they tell me I can't be serviced because they think I have a hernia. I told her that I just had a full physical with my primary care physician just to make sure I was good & still couldn't get it done. I literally called my Dr to verify what I was saying. She didn't answer but after receiving my message she agreed to send whatever information needed so we could proceed. I told her that I'll get the letter when I find another company because they won't get a dime of my money. They waisted my time & caused me to loose money! I would never refer them to anyone! Unfortunately, a lot of people were waiting to see my results because they were interested. I'll let them know not to waste their time. They are unprofessional. And the worst part was, I asked why didn't the lady that did my consultation say that, she says because they can't see that well on the virtual consultations, so what was the point then?

READ BEFORE GOING!!! HEED MY WARNING! BE CAREFUL! Let me just go ahead and tell you what they won't tell you. I am speaking form experience: 1) You will pre-pay for your services before you even get them. And it won't stop. Ever. Even if you don't receive your services. 2) You are not eligible for Kybella if you have ever had an allergic reaction literally ever in your life. Also, it apparently stings and burns really badly. 3) If you have any "fibrous" fat tissue, you are not eligible for Coolsculpting. Also, it hurts a lot! 4) You may not even ever get an appointment tbh 5) Trying to get help or to stop payments is dire. Even in extenuating circumstances. They just want money and don't actually care about you. Even though all my services got cancelled, I haven't gotten a refund nor have payments been halted. I am STILL PAYING. I'm about 2-3k in for things I didn't even get (I got one single coolsculpting session and hated it). So just don't even bother!

Great experience. Nurse was great at all explanations of treatment plan. Made me feel at ease.

It was amazing. Welcoming and professional.

I enjoyed the service and Professionalism from the staff members.

Be careful when they sign u up for financing . They misinform you and leave I in a chaotic situation. U have to pay the loan back even if u don’t receive the service - or u need to go for services even though you are out of job also ruin your credit isn’t their Problem Totally disappointed at ideal image !

Sabrina was absolutely fabulous! She brightened my day while remaining completely professional. 100% recommend!

complete scam. save your time and money and don't fall victim to these false claims they spout Edit in response to comment: I have reached out and my concerns have not been addressed. The services I received also caused damage to my body which I explained to someone over the phone.

Understanding and informative! 🙂

Raleigh location is wayyyy better than the Durham location. the nurse took her time with me, supplied wipes And cleaner to clean the area (unlike the Durham area) talked me through the procedure and was so kind. She actually covered the entire area due to not rushing.

I learned how the process is done and what is best for me to get done..

Super friendly staff. I felt very comfortable and I'm only experiencing minimal discomfort. I would certainly recommend ideal image to others

Everyone was super nice and willing to answer any questions I had. The treatment was quick and easy. It did burn but literally felt completely fine right after. I immediately told my roommate and my boyfriend about it and sent them the contact information for ideal image. Absolutely love it so far and can’t wait to see my results.

Very nice on the phone and seems like it would do great but Very expensive and contracts and stuff

Great filler, cheeks, lips, marionette chin area, thanks Mary, I look many years younger with one appointnent.

Overall experience was fabulous!

I was so excited about this appointment. But, What I was sold and told were not correct when I got there. I did not get anything done today for that reason. They were unable the help me or accommodate me so I didn’t have to come back. It’s a very ridged atmosphere and the ones in the office can’tor aren’t allowed to help you. You have to wait at least a week for someone to reach out to you to try and assist you. They only tell you it’s a legal binding contract that and they are sorry you were misinformed. Just not a good experience overall. The nurse helping me however was very nice and professional. It isn’t her fault that the company policies are what they are and they aren’t able to help you. ( example, I couldn’t just get the misunderstanding taken care of and still get treatment, I’d have to wait to speak with someone and get it re-quoted, paid etc). Mind you, I paid nearly $2000 upfront. I’m waiting to hear from them on how to proceed.

Still waiting for a call back to correct my account. Corporate office is unable to assist as its handled by the site. Site tells me Corporate handles. Need a resolution soon.

UPDATE: NOTHING HAS BEEN OR WILL BE RESOLVED. I got the same story again! They are seriously going to keep $2000 and I've NEVER received nor do I ever want services from them. STAY FAR AWAY FROM IDEAL IMAGE!!!! Zero stars if I could. I signed up for this service; wanting to pamper myself because I never get the chance to. A few days (not a week or month or years) later, I realized that it was something that I could not afford and cancelled the financing, closed the account and cancelled all appointments. I knew I just couldn't afford this as much as I wanted to, but times are financially tight and I needed to be responsible. The financing company was more than accommodating and understanding, NOT IDEAL IMAGE. Apparently, they will not refund the money for services that I HAVE NOT and WILL NOT use. So here's my situation: I have to use and pay for services I, now, DON'T want or I have to pay over $2000 for services I'm not going to use. Again, I haven't used a single bit of their services, NOTHING. Nor, do I ever want to now, but I have to pay for them or they could ultimately end up in collections. They are going to keep the money whether I use their services or not. I understand there is no refund for services rendered; that just makes sense. However, you're keeping money that I'm responsible for without providing a service to me? It is extremely heartbreaking. This really is not good business.

Do not trust this company! I was lied to about the purpose of a treatment, even after I repeatedly checked that I would get the results I was looking for - the aesthetician herself told me it should never have been sold to me and that I would get my money back, yet the woman who sold it to me - Ashley Paschal - is refusing to return the funds and they won't let me discuss it with anyone else. I am looking to get my lawyer involved at this rate. Update: My concerns are being evaded and I have been lied to again about someone helping to resolve this problem. This is fraud and I will now be getting my lawyer involved. It is also impossible to reschedule appointments. I had covid so had to cancel an appointment and no one ever got back to me to help me rearrange.

In the beginning it was okay, then it turned into a nightmare. Due to circumstances, I had to cancel and Idea Image told me I cannot get out of the contract and will still be liable for the cost even though there was not procedures done. Too much to say, little space. This was very poor customer service and Idea Image tried to threaten financial liability and strong hold me to follow through with the procedure or suffer financial liability. Idea Image must do better to secure happy clientele and referrals. This is not the answer.

The treatment itself was great. When I signed up and paid for the 3 treatment areas, I was told unlimited for 16 months & yhe treatment cycle would be 6-8 weeks apart & recommmed 7 treatments plus time for any touch ups needed. HOWEVER, after my 1st treatment today the soonest I could get appoinment is 31st October. That is 15 weeks out...I told the staff today that is unacceptable. There will be to.much growth in between and at that rate I won't get in the 7 recommended treatments and have time for touch ups. If it can't be adjusted to a better time line, I will request refund and go elsewhere. This isn't what I signed up for and not the contract implied from your sales rep. This is not acceptable.

I would give 0 stars if I could. The staff is very unprofessional and have 0 customer services skills. I would definitely be going to get my services done elsewhere.

As a professional business owner I am disgusted with Ideal Image of North Hills. They canceled 2 of my appointments without as much as a call, email, or text message and I’m 2 hours away from the location. When I showed up for my appointment the front desk clerk seemed clueless as to what happened and refused to reschedule my services that were paid in full or treat me with verification of my appointment. Nor did they try to fit me on their schedule with a 15-30 minute hair removal session. The pathetic excuse for a receptionist never apologized or attempted to fix the issue while knowing it was their fault. Let’s be honest, these services are not cheap! With that being said I don’t think the services and results are worth dealing with such disrespectful people. The staff is racist, unprofessional, disorganized. and clueless to say the least. I will definitely be changing providers as there is no shortage of reliable organizations willing to go the extra mile for customers.

Everyone is friendly, and I had no wait time. Technician was very professional and went over everything with me. It was all very efficient.

It was amazing and I was shocked at how smoothly my meeting went. I’m so excited.

Everyone is really nice! The only problem is that they are always booked. They canceled my appointment twice. I didn’t really get the results I was expecting.

I’ve canceled my appointment and will not be back. Called with intention of purchasing a membership for my daughter as I’ve had one for the past year but the consultant spent the entire time being condescending and short. Will be sure and spread the word. Will gladly pay more for Botox somewhere else that understands customer service.

I enjoyed the friendliness and professionalism

Awesome Experience Thank you so much! 🙂

Fabulous provider and lovely location. She addressed all of my concerns. Communications were awesome during the procedure!

Everyone is so kind and professional! Always a great experience.

My experience at the North Hills Raleigh location has been amazing!!! The staff is friendly, courteous and professional. I look forward to my sessions with Mary. She takes the time to answer my questions and address any concerns I may have. My friendly pleasant conversations with Mary always make my sessions go really quick. I highly recommend you choose this location for all your services☺️

Great

Mary at the North Hills location in Raleigh is the very best! She's so great at her job, so friendly, and always gives great advice for how to make the sessions even easier and more efficient. Always love seeing her!

Horrible

The staffs and nurses are professional & friendly. The facility is very clean and well maintained. I like how it feels like visiting a doctor’s office more than a spa or wellness business.

Very fast learning process in fun interesting learning experience. In a very %100 clean in friendly environment.

I had not been to this facility but I got charged for the annual fee membership. I called and wanted my refund the receptionist was rude and stated " I'm having a horrible day and two nurses had to leave"and hung the phone up. I have not step foot in this place at all and I'm paying Fortiva monthly payments. I'm going to contact 5 on your side because I shouldn't be paying money for services I have not received.

I drive over an hour, from Spring Lake, to be seen at this location. The staff is always nice and polite. I saw Mary again. She’s who I request. It’s too soon to see the results, but I’m sure they’ll be great as always. I came in with a horrible migraine today and Mary shut the lights off to accommodate me 🧡 I received my treatment by one other person and her results were good as well. Mary has a lighter touch so it’s almost painless. Also, I told Mary the look that I was trying to accomplish and she did it!!! I tried 2 places in Fayetteville and I was unsatisfied. I hate that it’s so far, but definitely worth it.

Excellent service, quality products and good prices

It has been worst behavior by staff. Please behave IDEALLY in Ideal Image. Please be careful about the service you get from Ideal Image

It was a very pleasant experience. Mariel does a very good job!!

I was treated very well by a warm and friendly staff. Very professional and quick.

Evan was super friendly and did a great job.

Mary is amazing! She made each appointment quick and easy!

I feel like you all had enough time to review my charts and could have called me and told me that because of my vitiligo I could not get services or you all should put it on the sight as a disclosure. It wasted my day and my gas to drive an hour and 20 minutes to be told I can’t get the services.

It was awesome. Youmi explained everything well.

Kristina was amazing. Open, friendly and overall pleasant woman. With her testimony and the before/after pictures she showed me, I am looking forward to my sessions with Ideal Image to get rid of my underarm hair and full Brazilian area. I am excited to know there will be no more razor burn or ingrown hair that are completely EMBARRASSING in these areas.

Very very helpful and patient, super kind and sweet

I had the best nurse today!

Wonderful experience! Very professional and they took a great deal of time explaining the procedure, etc. Would definitely recommend this grea Raleigh staff!

I absolutely love Ideal Image. I've been to the Raleigh and Durham locations and the staff at both are very friendly and knowledgeable. I've had broadband light therapy for my face, laser hair removal on my legs, and ultherapy for my face. I'm very pleased with the outcomes of all the procedures I've had.

I was looking to get a lawyer as well and gather in numbers. So glad I came across so many that have started a class action lawsuit. Contact BBB and your states' General Attorney. The people will be heard! I called to get information a month ago and before I knew it I was signing up to set up an appointment to go to the office in a month and a half (June) from the day that I spoke with the lady (April). I am highly disgusted with this place and I know that this should not be legal to do people this way and get away with it. Tavia/Tabia("case mgr.") finally called today May 23rd (after waiting multiple 5-7days and calling like a maniac ) to tell me that I am not able to get the money returned to financiers and clearly they said 30 days, but I have learned by what Tavia/Tabia told me, that the 30 days applies to the lifetime package ONLY. You are able to cancel it which is misleading information and was not clarified about what the 30 days pertains to, this would have given a better chance for me to say No. So they definitely think that this is ok and I am so upset I can't fight back my tears because this has put me in debt with NO SERVICES RENDERED AND NEVER WILL. The document they get you sign is CACA. I can see why they would be on ads because they are definitely adding in the money and burning bridges with potential customers. I will be sure to put out my truth on all social media because people should know what to expect before being bamboozled by words and the "scheduling scam". Periodt Pooh!

My experience was above and beyond what I expected. I was treated very nicely. I will never forget this experience.

Consultation started out fine. There was no diagrams or anything to discuss what exactly I wanted to help determine cost and number of sessions - unlike what I was told would happen when I scheduled my consultation. When I stated that I was interested and the cost was fine but had to speak with my husband prior to signing anything agreeing to pay 3K the gentleman became rude, said if I didn’t pay today the price would increase, and then ended the call almost immediately without asking if I had any further questions or anything. Sounds like you pressure people to make a quick decision to pay at the consultation and then get angry when that does not occur. Not the most professional, I will be going elsewhere.

The nurse was great at explaining the process and made me feel comfortable the receptionist was great and also took her time to explain the direction to me she was pleasant

Very congested area , I mean there’s no parking except for Harris teeter blocks away….even for the staff , I was told by receptionist , nobody has been towed Yet (didn’t ease me at all) !! Also theres not enough known facts for ethic skin nor were there any African Americans that worked there 👍🏽they took my funds under a lot of false info on my zoom consult saying I’d leave there looking an feeling different Agin your appointment will be months away , so on my day of the procedure I was under an sinus condition “I thought “ an I couldn’t allow the sculting done due to pain an my temp “that I noticed “ my lymp nose was swollen even to the tech who was helping put device on me noticed how big it was an we spoke about it ,she even told me about her moms condition which was similar (she was very understanding) an now I’m fighting this unreasonable an very rude cancellation dep or whatever they call it just to get my refund an not to mention I’ve been scammed Agin an Agin through this ezeee pay , word of advice I was given from the staff (u won’t see results ) unless u diet an drink tons of water , IT DOESNT WORK!!! An I went an got the doctors note they needed for the refund an as of today I’ve yet to receive my 1500$$ for no service !!!

Faith was great,very nice and patient

I had a wonderful experience there on Friday. My service provider was Faith and she was lovely. I had many areas treated and was made to feel welcome and at ease.

Great 1st experience

Smooth. Straight forward

I love the person that did it this time around she was very caring and took her time doing it.i wish I could get her every time

I had some Botox (forehead) and laser hair removal (underarms and Brazilian). Both were great experiences with the staff being kind in making sure you’re comfortable, in the least amount of pain, and fast. I will definitely be coming back.

I had an appointment with Mary today- she is the BEST. She took plenty of time to give me her honest input, pros + cons, and was super detail oriented. Her technique was flawless- I would 100% recommend her. I’ll be back!

I will be returning because of the professionalism with your staff was awesome and always willing to help if I had any questions. Thank you again for this experience.

Everyone here is a registered nurse and I trust them very much. They always do an amazing job and are very friendly and accommodating

It was a great experience

The staff here continues to be outstanding! From the front desk to the care of providers. And the communication with appointment reminder is always helpful !

I had a wonderful experience with Mary today. Received my first laser treatment, she made me feel very comfortable and walked me through every step of the process.

Perfect

The staff are super nice and professional. I love it here!

Did not work for me

Grateful for Anthony Mallard, the manager, who demonstrated incredible customer service, communication and flexibility as a family emergency interrupted my treatment schedule and I needed to adjust my contract accordingly. Thanks Anthony, you're the best!

Very friendly environment. Good customer service.

Very customer service focused, no judgement.