I drive over an hour, from Spring Lake, to be seen at this location. The staff is always nice and polite. I saw Mary again. She’s who I request. It’s too soon to see the results, but I’m sure they’ll be great as always. I came in with a horrible migraine today and Mary shut the lights off to accommodate me 🧡 I received my treatment by one other person and her results were good as well. Mary has a lighter touch so it’s almost painless. Also, I told Mary the look that I was trying to accomplish and she did it!!! I tried 2 places in Fayetteville and I was unsatisfied. I hate that it’s so far, but definitely worth it.

Excellent service, quality products and good prices

It has been worst behavior by staff. Please behave IDEALLY in Ideal Image. Please be careful about the service you get from Ideal Image

It was a very pleasant experience. Mariel does a very good job!!

I was treated very well by a warm and friendly staff. Very professional and quick.

Evan was super friendly and did a great job.

Mary is amazing! She made each appointment quick and easy!

I feel like you all had enough time to review my charts and could have called me and told me that because of my vitiligo I could not get services or you all should put it on the sight as a disclosure. It wasted my day and my gas to drive an hour and 20 minutes to be told I can’t get the services.

It was awesome. Youmi explained everything well.

Kristina was amazing. Open, friendly and overall pleasant woman. With her testimony and the before/after pictures she showed me, I am looking forward to my sessions with Ideal Image to get rid of my underarm hair and full Brazilian area. I am excited to know there will be no more razor burn or ingrown hair that are completely EMBARRASSING in these areas.

Very very helpful and patient, super kind and sweet

I had the best nurse today!

Wonderful experience! Very professional and they took a great deal of time explaining the procedure, etc. Would definitely recommend this grea Raleigh staff!

I absolutely love Ideal Image. I've been to the Raleigh and Durham locations and the staff at both are very friendly and knowledgeable. I've had broadband light therapy for my face, laser hair removal on my legs, and ultherapy for my face. I'm very pleased with the outcomes of all the procedures I've had.

My experience was above and beyond what I expected. I was treated very nicely. I will never forget this experience.

Consultation started out fine. There was no diagrams or anything to discuss what exactly I wanted to help determine cost and number of sessions - unlike what I was told would happen when I scheduled my consultation. When I stated that I was interested and the cost was fine but had to speak with my husband prior to signing anything agreeing to pay 3K the gentleman became rude, said if I didn’t pay today the price would increase, and then ended the call almost immediately without asking if I had any further questions or anything. Sounds like you pressure people to make a quick decision to pay at the consultation and then get angry when that does not occur. Not the most professional, I will be going elsewhere.

The nurse was great at explaining the process and made me feel comfortable the receptionist was great and also took her time to explain the direction to me she was pleasant

Very congested area , I mean there’s no parking except for Harris teeter blocks away….even for the staff , I was told by receptionist , nobody has been towed Yet (didn’t ease me at all) !! Also theres not enough known facts for ethic skin nor were there any African Americans that worked there 👍🏽they took my funds under a lot of false info on my zoom consult saying I’d leave there looking an feeling different Agin your appointment will be months away , so on my day of the procedure I was under an sinus condition “I thought “ an I couldn’t allow the sculting done due to pain an my temp “that I noticed “ my lymp nose was swollen even to the tech who was helping put device on me noticed how big it was an we spoke about it ,she even told me about her moms condition which was similar (she was very understanding) an now I’m fighting this unreasonable an very rude cancellation dep or whatever they call it just to get my refund an not to mention I’ve been scammed Agin an Agin through this ezeee pay , word of advice I was given from the staff (u won’t see results ) unless u diet an drink tons of water , IT DOESNT WORK!!! An I went an got the doctors note they needed for the refund an as of today I’ve yet to receive my 1500$$ for no service !!!

Faith was great,very nice and patient

I had a wonderful experience there on Friday. My service provider was Faith and she was lovely. I had many areas treated and was made to feel welcome and at ease.

Great 1st experience

I was lied to about the purpose of a treatment, even after I repeatedly checked that I would get the results I was looking for - the aesthetician herself told me it should never have been sold to me and that I would get my money back, yet the woman who sold it to me - Ashley Paschal - is refusing to return the funds and they won't let me discuss it with anyone else. I am looking to get my lawyer involved at this rate.

Smooth. Straight forward

I love the person that did it this time around she was very caring and took her time doing it.i wish I could get her every time

I had some Botox (forehead) and laser hair removal (underarms and Brazilian). Both were great experiences with the staff being kind in making sure you’re comfortable, in the least amount of pain, and fast. I will definitely be coming back.

I had an appointment with Mary today- she is the BEST. She took plenty of time to give me her honest input, pros + cons, and was super detail oriented. Her technique was flawless- I would 100% recommend her. I’ll be back!

I will be returning because of the professionalism with your staff was awesome and always willing to help if I had any questions. Thank you again for this experience.

Everyone here is a registered nurse and I trust them very much. They always do an amazing job and are very friendly and accommodating

It was a great experience

The staff here continues to be outstanding! From the front desk to the care of providers. And the communication with appointment reminder is always helpful !

I had a wonderful experience with Mary today. Received my first laser treatment, she made me feel very comfortable and walked me through every step of the process.

Perfect

The staff are super nice and professional. I love it here!

Did not work for me

Grateful for Anthony Mallard, the manager, who demonstrated incredible customer service, communication and flexibility as a family emergency interrupted my treatment schedule and I needed to adjust my contract accordingly. Thanks Anthony, you're the best!

Very friendly environment. Good customer service.

Very customer service focused, no judgement.

I received a call on Sunday from an employee @ Ideal Image that I had an outstanding balance that needed to be paid before my appointment on Tuesday. This was very up setting to me because I was not aware I had a balance. I made the appointment in January and was never told. I asked the young man could I have someone's email address that I could talk to about the situation. He said yes and gave me Anthony Mallards email address. I reached out to him and explained my situation. He emailed me back and helped me resolve my situation with no problem. He was prompt,professional, and nice. Thanks Mr Mallard for going above and beyond.

Anthony was very accommodating to my requests and was very polite and helpful to my very specific circumstances concerning my situation and my contract. I am well pleased with how my issue was handled and will be making Ideal Image in Raleigh my new home for LHR.

Great! Everyone was so nice and the lady that did my laser procedure was awesome.

Great experience! Tati was kind and polite, even though I was kinda late they made it work and it was super quick.

The front desk area was abandoned for a long time when I came in. Staff disappeared quickly after I was shown to my room.. After my Coolsculpt treatment I had to edcort myself out, lights were out, and nobody was at the front desk...again. Place was dirty and unkempt.

The lady I had, Mary, was very friendly very helpful and she let me know what she was doing before she did it.

I’ve received laser treatment for two areas and have loved the results. Ideal image also has amazing and friendly staff. Faith is one of the best nurses I have ever had!! She is fast while still providing awesome treatment and I had a great, friendly conversation with her. You won’t be disappointed coming here.

Lauri was such a breath of fresh air, I absolutely loved talking to her and connecting about working with car dealerships!

Great service , when you can get it. They’ve recommended 6-8 weeks between treatments, but my next appointment is in 18 weeks!!! Supposedly no staff. Sounds like a scam ! Very disappointed with this bait and switch, since I’ve paid in advance.

Not very good, the schedule timing is terrible. I try you guys for the good offers advertise in your email. My last and only appointment, that I had with you, it was cancel the day before, just because I didn't answer the phone to confirm the appointment. I call early the next morning and my appointment was cancel, and they put me in the waiting list, or ask me to reschedule again for another month. I was not happy, I ask to cancel the membership, since this was not working for me, and they accommodate an appointment for me that day. I rather to pay more for my botox , than wait a month to reschedule an appointment.

3/5 Stars I do want to say, first off, that Anthony M. has been amazingly helpful, responsive, detail-oriented, and overall great to work with. He answered all of my (many!) questions, provided me all the information I needed, plus copies of all my documents for my own records.  Thank you SO much for the excellent customer service! My most recent technician (Ashley, I think?) was also fantastically helpful, very professional, and extremely informative during the process. However, I have been a member here for several years, and cannot justify giving the entire business as a whole a 5/5.  Scheduling has always been a nightmare, but much more so since 2020.  I recognize that there are a variety of reasons for delays, so I tried to be as patient and flexible as possible, giving them no scheduling conflicts and even offering to drive as far as 1 hour away to any of their other locations for my appointments!  But when I signed up for a laser hair removal contract in May of 2020, I was not able to get in for my full appointment until JANUARY 19th, 2021!  Eight months I had to wait to get started on the process.  And this was after many phone calls, texts, emails, and even offering to drive to any location within an hour radius.  I did everything I could to try to make this work, but still they couldn't get me in anywhere.  Finally one of the customer service people from their home office was able to get part of one of my treatments on the calendar, but I would still have to wait months before I could actually start the full process I'd paid for. I have also arrived for appointments during the pandemic, and per guidelines, waited outside in my mask and called in to let them know I'd arrived.  Whenever this has happened, I have had to call many times with no one answering (sometimes for as long as 20 minutes), even if there are people at the front desk literally just staring at me.  At some point, it would feel so ridiculous and I would just end up going in, but if they are not even going to answer the phone, why require clients to do this? I also have issue with the privacy you have in the rooms.  They do not lock, and on one occasion during a LHR treatment a guy walked into the room "looking for the bathroom".  Fortunately I was covered with a paper gown at that moment, but if he had been 1 minute later, it would have been a much more unsettling experience...  Also, the changing rooms seemed to have been partially converted to storage, so you are changing in a room that has empty boxes, surplus supplies, rolled mats, etc. The treatment rooms themselves always seem tidy, and I've witnessed the sunglasses and stress balls getting wiped off, so at least there's that.  While their treatment plans, products, etc. are typically extremely expensive, they currently have good deals on a variety of treatments, and I recently joined officially as a member (the $250 annual fee) so we'll see how that goes! Update 12/9/2021 5/5 Stars (New average of 4/5) Just wanted to post a recent update! I have noticed that the company has been making a real effort to hire additional staff, and everyone I have worked with has been patient, professional, and friendly (special shoutout to Tatiana and her awesome ability to make a painful procedure enjoyable!). The front desk staff is extremely helpful, and the schedule has opened up immensely as a result. Cleanliness has also improved, though there are always several broken items in the bathroom (broken toilet paper dispenser, broken paper towel dispenser, broken soap dispenser). I think this is perhaps the responsibility of building management rather than the individual companies leasing each space, so I'm not dinging them on that (though a temporary solution would be great). Thanks for all the recent changes and really stepping it up! Y'all are awesome! Update: 2/13/22 5/5 Stars (Updated average of 5/5) Cleanliness and organization have significantly improved. The service rooms are no longer cluttered but tidy and sanitary looking, like a doctor's office.

Friendly, I’ve enjoyed the service providers. Booking has become easer, thanks for all you do to keep us looking young.

Very good experience. I would recommend them to anyone.

Mary was amazing! Very quick and nice.

My wife has been several times to see Mary and has always had great service. She is the best!

I dont feel respected as a customer. I spend a lot of money and giving my business. Ideal image does not accomidate scheduling.

Mary was great!

Mary does the best job at making me feel comfortable during the entire process! Thorough with her work and always a pleasure to talk to. Have only been for a few sessions but am already seeing great results.

Truly everyone I meet was wonderful. But Mary was amazing! This was my first time with laser hair removal, and she took the time to answer any questions and made sure I was comfortable before proceeding. Looking forward to my next treatment!

Mary was super awesome and made sure she knew exactly what I was expecting today. She did an amazing job and made sure that I was comfortable. Highly recommend seeing her!

Definitely love coming here, had my laser hair removal session with Mary today. She was super sweet, fast and very informative during the whole session. Tried something new can't wait to see results. I def recommend her

Mary Malorian was AMAZING. She really made me feel comfortable and ensuresd that I was completely informed about the procedure I was having. I will surely be going back to see her.

Mary is wonderful! She remembered me from almost two years ago! Very nice service just like catching up with an old friend!

I am very unhappy with my whole experience with Ideal Image. I will never do business with this company again.

Definitely would not recommend to anyone. The high membership price makes you think you’re getting a good deal on Botox but in the end it’s more expensive because they recommend more units to amp up the price. I have been told I needed 20 units for my forehead to get a natural result at 12.00 a unit from another medspa, which I am choosing over ideal image. Ideal Image recommended me 50 and my price was $445, which is insane. I do not trust Ideal Image.

From the moment I walked in the door for my 1st visit, the services I received at Ideal Image Raleigh were exceptional. The provider, Faith, was kind, patient, professional, & answered all my questions. I could not be happier with the results! Additionally, the front office staff and Michael Davis, provided top notch customer service. Truly some of the best customer service have ever experienced in any establishment. Michael went above & beyond. The entire team is well educated and made for an incredible visit.

I always have a pleasant experience when I go. The front desk personnel, Alaina & Anthony are amazing!

Great friendly staff! Everyone up front is very helpful! Alina who has cared for me during my Cool Sculpting and toning sessions has been extremely nice and had offered great advice in my treatment. I have appreciated the providers who’ve done my facial treatments as well! Everyone is like an Ideal Family!!!

Representative was very helpful and really answered all my questions

Professional, fast, personal, excellent service.

Terrible experience. My consultation gave me incorrect information that caused me lose my initial appointment and had to reschedule 2 months out. She stated she would follow up; however, I haven’t heard anything. She should have done her due diligence regards to scheduling before giving me false information. When I called, no one was willing to help and Alexis Mattox (consultant) never followed up like she stated she would. Horrible experience considering this is my first time coming to Ideal Image. Unfortunately after this laser treatment I do not plan on continuing services with this company!

Nigel was awesome!!! I recent had a bad experience with the receptionist over the phone at the six forks location when she canceled my appointment and advised I couldn’t get in until March therefore I called the Durham location I spoke with Nigel was more than compassionate personable and understanding and was able to get me in with 2 days where as six forks told me there was no availability

My consultant was very knowledgeable, understood my financial Concerns and did a great job finding me affordable funding to make my dream come true!

My tech is Mary and she is super awesome. I transferred my services to North Hills just to be scheduled with her.

At first I was hesitant. I am new to the area and unfamiliar with Ideal Image (even though they are all over the US). They are experiencing staffing issues like everyone is and I was afraid I paid for a service that I couldn't book. However, they delivered on everything they said they would and after my first service I was hooked. The staff is friendly and professional. Mary is awesome and helped me feel relaxed and comfortable during my procedure. I love the results of my BBL.

Great experience, thank you!

Run don’t walk away from this place. I have had nothing but issues at every single visit. Had I not purchased a package I would not have gone back after my first visit. But unfortunately I did purchase a large package that I paid on monthly which I only did because I was told it was 0 interest. I was also told I got a free service with the purchase of a membership. I selected my free service and drove almost an hour to get there and upon arrival was told I would be unable to receive the service due to being outside earlier that day. I didn’t lay out or spend hours outside, just simply went outside which apparently is it allowed whatsoever, and which also was not disclosed to me. I gave them another chance and went back for my Botox and lip filler appointment only to be told when I got there that they accidentally booked my appointment for filler at their Durham location. So I got my Botox as scheduled then drove about 45 minutes to Durham for my first ever lip filler appointment. The greedy sales lady sold me an entire syringe of filler and assured me that was the amount a first timer who wants very natural results would want,and I got .1 of it injected. So I wasted several hundred dollars and now my lips look exactly the same as before. I then tried to book my “free service” again tha I received with the membership but was then told I didn’t book within 90 days of purchase so I would not be able to use it, even though I purchased a year long worth or services and was never told there was a time limit on using it. I also found out the no interest package does actually charge interest and it’s quite a lot of it. I am an educated woman and don’t typically finance things without being fully aware of interest rates but the sales person walked me through everything on the package I purchased and I stupidly believed her when she blatantly lied and withheld numerous pieces of information. I have been extremely unhappy every time I stepped foot in that place due to them always messing something up. It’s not worth it. Go somewhere else. I have received the same services at much better places with zero issues. They also won’t book appointments in a normal manner. If you call to make an appointment they tell you they “aren’t opening times until the first of the month” then you call on the first and they don’t have any appointments times available until the next month.

I was very nervous but my tech/nurse was amazing. Super sweet, talked me through the whole thing and was patient with me when parts of it was painful. Easy and quick, though!!!

I have been going coming to this location for laser hair removal for about a year and have nothing but great things to say! I especially love when I see that Mary is going to be taking care of me that day. She’s always kind and supportive through the process. Highly recommend!

Mary is amazing and I would recommend her to anyone for laser hair removal treatments. ❤️

Elena or Erin, I cannot remember her name, but she scheduled my appointment got me in the same day, which was great! My tech Mary was just as great, she was extremely informative and made me feel comfortable start to finish! Great visit! This is my second visit to this location, and I am completely satisfied!

I just finished my session with Mary and I just have to say that she was awesome. She was really sweet and patient with me. She somehow made an otherwise uncomfortable situation feel comfortable.

Mary was fantastic and my procedure was painless. Can’t wait to see the results!

Mary is so wonderful. So kind natured and patient. Can’t recommend her and the entire Ideal Image team enough!

Love the staff! Mary is awesome and very professional. She explained step by step what she was doing to me and made me feel comfortable 🥰

Absolutely love Mary! She is so sweet and makes me feel so comfortable! She even remembered something I told her a year ago!! She’s amazing!

I find their whole process very annoying. I had a consultation via zoom and the lady told me I should be fine for a broad band light treatment with my rosacea and acne. I get to my appointment that would’ve been 2 months away from today if I’m not constantly calling to see if anyone canceled just to tell me I won’t be able to get treatment. They say my face was inflamed but my skin is ALWAYS like this and the lady at the zoom consultation said it should be no problem. I know because I asked if they could help my rosacea even if I had acne. They should have evaluated me in PERSON before I even paid them and waste my time going there it’s a 35min drive now I have to wait 30+ days to get my money back. Faith gave a me a few options that ultimately would have taken a little over 4-5months before POSSIBLY getting treatment even though my dermatologist said i could go through with a bbl treatment. They should’ve evaluated me before anything and not get my hopes up that my rosacea could’ve gotten better. I’m just very annoyed with that they said i could get treatment and then no and the way faith talked me with no sympathy I felt she didn’t understand me and what I’m going through with my face I went there to feel better and get better and it didn’t happen the least she could’ve done was talk more empathetic to me.

All the staff was amazing and super welcoming. Made it a very comfortable/great experience.

I was super nervous going in but Titania or Tatiana made me feel very comfortable.

Great!

Treatment was a 10 out of 10. Sales was a 5 out of 10. Reason for decreased rating for sales is due to the fact that they did not notify me that I would not be eligible for abdominal coolscuplting if I have abdominal recti (separation of stomach muscles) after having two children. This was really frustrating because not only was this my main target area for treatment but also it took nearly 5-6 months to get an appointment that worked with my schedule!

I had a very hard time making an appointment. I called four times and was told each time to call back the next week.

It went very well , the laser hair removal was not painful and my provider was very knowable and great at making me feel relaxed. Can’t wait for next appointment.

I wish that the cleric told me I was going for a touch up appt. The last time I booked they said I had another session and that was false. The staff there at my appt was very understanding but hate that they are not knowledgeable and communicating next steps until the day of. Waste of my time and $$.

Second time coming and the staff is so friendly. Very quiet space and lots of privacy.

Great experience this time around. Fast and efficient and my nurse was amazing.

Great experience during my consultation with Debra Mizrahi. She was so pleasant and helpful.

You guys do not communicate well at all.

Today was my 3rd visit to the Raleigh facility. I was booked for a "specific treatment". According to the nurse I am not eligible for this Tx because of a food allergy that causes itching. An allergy that has been on my chart for a year and I have already seen one Physician from ideal image in previous months. Mind you...Ideal image had no problem with me prepaying for the service (ofc get their money) I waited 2 months for the actual appointment slot. Now I show up today and was denied service based on a food allergy. Go figure! So...thanks for wasting my morning and also their employee turnover is terrible there. Nurses quit there quite frequently. That is a huge red flag in my opinion. The only saving grace is the Receptionist. He is very professional and kind. Just my 2 cents....I would highly recommend trying another med spa in Raleigh.

Mary, Mary, Mary is absolutely AMAZING! Her bedside manner is impeccable. Makes you feel comfortable and gently guides you through your entire procedure. She is most pleasant and extremely knowledgeable. Have had the welcomed privilege of her as my service provider twice during my treatment plan. Hoping to have her for the duration. Genuinely Mary, thank you for such excellent care and the utmost professionalism!

I like the environment at Ideal Image. Specially Mary, I appreciate her nice caring personality and professionalism. Thanks so much.

I love Mary and she always listens to My requests for my filler placement. She has my best interest at heart and I only want her as my provider. Also Alaina at the reception desk is an angel!

Michael was very helpful helping me out choosing what I really needed and explained all the treatments options available!!