Deana Kime is Absolutely the best person that I have spoken with at ideal image I called about getting a brow lift and she totally convinced me to go ahead and get my stomach done in my eyes that's awesome. She took the time to explain and show me things that I needed to know and understand. I spoke with someone else sometime last year And she was not as thorough and convincing

Mary did a great job and the people at the front desk were awesome. I highly recommend this med spa.

Faith was excellent

Faith was very professional.

I had my first treatment in April.. The service I received on my first visit was NOT the same as the 2nd visit. The 1st visit, I was very uncomfortable, I asked if my legs could be picked up from hanging off the treatment table. I was told NO. I’m not sure if she wanted to do her job that particular day , but I hope I don’t get her to take care of me as long as I continue to be a customer here... So I laid in that uncomfortable position for a total of 90 minutes, feet dangling and very uncomfortable... My 2nd treatment was AMAZING!! I had a totally different person take care of me and she was GREAT!! She had me on the correct treatment table, she elevated my head, my legs was on the table properly, and most of all I was very comfortable!! My experience was completely different from the 1st treatment, service wise and Mary was very polite. A lot better service and I felt important by the way Mary treated me on the 2nd treatment.. Thank you Mary of Raliegh NC..

Very positive. Staff is very educated about the sculpting process and was able to explain everything fully. I felt very comfortable with Nina and Alexis.... they both made it very enjoyable!!!

My consultant was very knowledgeable and help. She gave me different payments options and explained the process in great detail.

Faith & Evan was great. Will recommend her every time I go, 10/10 experience.

Very very professional! Mary is the best !!!!

It was very wonderful and pleasant experience and katelyn answered all my questions and got me an appointment right away thank you

The team has really worked with my schedule. And finally made the consultation and very happy I did.

Johnathan was very nice and knowledgeable about your services.

Staff at Ideal Image are polite & professional. They listened to my concerns and questions and responded with detailed answers. Staff is very knowledgeable about their job and it shows in their performance. I was informed of everything going on during the treatment. I'm very pleased with the results. I highly recommend Ideal Image to anyone needing their services.

I have received several treatments at this location and I just wanted to leave a kind review for Mary. She was very knowledgeable about the products and services. She made me feel very comfortable and I will be back to see her soon.

My representative, Kristin Ramazetti, was ABSOLUTELY AMAZING. She made me feel comfortable, safe to be personal, relatable, and was patient and kind. I thoroughly enjoyed talking to her and so happy I decided to move forward with treatment - which likely wouldn't have happened without her.

I keep having appointments cancelled and rescheduled due to issues with providers and personal issues. How is that my problem? At this point, I hate I even entered into contract with Ideal Image.

The entire office staff is great! Very inviting and knowledgeable. My provider was thorough and an expert at the procedure! I will continue to use Ideal Image!!

Mary is wonderful with the hair removal! Easy and efficient.

I am so thrilled with my experiences at ideal image! Every single person that I have worked with has been fantastic! This past time I had Mary and she was wonderful! Thank you all so much! ♥️

Professional and informative

Great! The staff were great and knowledgeable.

Great customer service! I highly recommend!

Carrie is professional, detail oriented and down to earth. She makes sure I am well informed about my treatment and am happy with my results.

Courteous and friendly staff, very knowledgeable. Scheduling is hard! They are always booked but if you book far out in advance you’ll have no problems!

Very helpful

Wonderful

I’ve been coming to Ideal Image for laser treatments for 6 months now. I love the results and the staff! They are all so sweet and professional!!

The ladies were great from the minute I walked in to the end of my treatment; they were professional, friendly, and sweet. Evan took great care of me and walked me through each step. She was very knowledgeable of other procedures they offer and suggested some treatments to help me achieve my desired results, but did it without pressuring me or forcing the sale. Great experience.

She’s a delight, so fun to talk to and did great work!

Customer service is always a plus ...mary did my treatment for may 4th and it was awesome working with her. She was nice and friendly .made sure I had the ice pack near me to apply if I felt discomfort.

The staff here is outstanding! From Anthony in reception & sales to the care of the various providers. Always a 1st class experience!

Terrible place,

Evan was amazing through out the entire process! Alana was great with answering questions getting me a appointment scheduled and putting me on the cancellation list. They were all wonderful!

My virtual consult with Holly Norris was fantastic! My first ultherapy treatment was free for being a member. Faith was great and it only took less than 10 minutes for peri oral ultherapy. I won't lie, it did hurt, felt like hot pins and needles but I'm sure the results will be worth it. Looking forward to getting the rest of my face done.

Great service

Love this place I felt so comfortable and they are such a blast please Go quick results and the environment is sooo clean thank u so much ideal image

The sales is way too high-pressured. I filles out a simple form to inquire and I receices calls and texts almost everyday. When I finally talked to them, I was so pressured to buy in only to learn AFTER paying ($536) that I have to wait 6 WEEKS! Honestly, had I known that, I wouldn't have joined their membership. I'm giving 1 star for now and will provide an update after my services are completed.

It was my first visit and I felt very comfortable. Everyone did a great job explaining the process and it went better than I expected! Looking forward to completing my treatment.

Very friendly. Professional. Expectations clearly explained. Excited to see progress.

UPDATE: They lowered the price and convinced me that it was the perfect time to come in and do it I could see results over summer (this was March and it takes 12 weeks to see results). So I spent $2000!! And THEN they told me they couldn’t actually get me in till mid June!! So I wouldn’t see results till mid September?! I told them that was unacceptable and they lied to me just to get my money. I demanded refund and after 3 weeks of giving me the run around they denied it. As in they are stealing my $2000!! I don’t have that too just throw around and I need it back! I can’t get anyone on the phone to help me. This place is such a joke and so unprofessional . They literally stole my money and don’t care. Do not go there!!! Danielle quoted me $400/application on the phone and then when I had my consult with the “expert” Lindsay she gave me the actual price of $750/applicator. So that was dishonest and really disappointing. I definitely don’t recommend going there. They’ll say anything to get you in and then double their pricing and blame it on the first girl giving you a wrong price. Then she said “well I can give you $100 off because of a promo and you can finance it!” Umm no

Is was very nice .

Awesome

I can never understand why a large company would require a non refundable deposit of half the amount of treatment. I understand that you have a limited refund policy but my appt would be more than two months in the future. Your team members were polite and I have no issue with them.

Great experience. Mary was very nice and knowledgeable!

First time patient. Everyone was very nice. They were running behind but apologized. Injector did a great job explaining and with actual injections.

I have been trying to schedule an ultherapy appointment for months now. Every week they tell me they are working on the schedule and try calling again next week. Super frustrating, especially when this company doesn’t offer refunds. I am super disappointed. I would not have purchased it in advance if I knew it was near impossible to make an apt.

It’s been wonderful. Sixth visit, all have been fantastic.

I just want to give an awesome shout out to Carrie and her team. They were very professional and accommodating to my needs!!! I recommend any and everybody to Ideal Image!!

Absolutely love ideal Image Raleigh. Carrie has done many of my treatments and always does a wonderful job. Everyone I interact with is friendly and knowledgeable. Highly recommend!

Carrie was my provider & she was very professional. The front desk help was very helpful.Thank you!

Such an amazing first experience from start to finish! Faith was so thorough and professional! I was comfortable and the laser wasn’t bad at all☺️Definitely returning!

Technician was very personable, the front desk staff we very kind. The atmosphere was very friendly and welcoming.

Evan was my provider. She was so nice and helpful in explaining the process step by step. She put me at ease and was so very helpful.

I havent had any service's yet but the consultant i spoke with was very friendly, knowledgeable, encouraging and helpful. I am hopeful to find the rest of the staff the exact same way.

Carrie was phenomenal! She was patient and answered all my questions thoroughly. She made the experience much more pleasant by alleviating any concerns I had. I will be back!

Excellent

Great experience

Mary is awesome! I’ve already seen significant improvement since seeing her— she does a great job at educating me on the process as well! This week, Tracy also helped with my treatment and she was incredibly pleasant and professional as well.

After reading the reviews for this company, I have decided this will be a waste of my time and money.

After selling me on a service without any mention of it being non refundable, I was going to get a service done last year and wasn’t able to because Covid hit and they had to wait to reschedule me and that took forever. While Covid was happening I called and asked them to cancel my services completely being that I never even got anything done and I was no longer able to get services done being that I was going to a financial hardship due to covid. I no longer was going to be able to make payments with Fortiva. No one ever got back to me at all. My account stayed open, harming my credit. Staff kept telling me that someone will contact me but no one ever has. I have called 5 times and no one has ever reached out to me about this issue. I have been trying to close this account for a year now and definitely can’t get services done because I’m pregnant and I was told to just freeze or postpone my services. I don’t want to get any services done anymore and they don’t understand that. I am not asking for a refund I am asking to close my account because I am not looking to get anything done anymore. This place is horrible. Staff is rude, they don’t call back and that is very unprofessional. If I could rate this place a zero I would. Please don’t come here, save your time and money. This place is so not worth it.

It was great consultation. I had the help and the understanding of what I need to be done. Thanks I can't wait to start now!!!

Evan is amazing!! She is very knowledgeable and answered all of my questions. She walked me through my entire procedure and made me feel so comfortable! I highly recommend her and Ideal Image in North Hills Raleigh!!

I met Evan for the first time today- she is lovely, very professional and she made me feel confident and comfortable in my treatment plan!! I look forward to seeing her again! 💋

Mary Was Very Gentle And Nice. Front Desk Staff Very Amazing !

After selling me on a service without any mention of it being non refundable, I changed my mind about the service and asked for a refund. I was told they would put in a Help Desk ticket and that I would hear from someone within 48-72 hours. After 2 weeks, I called them maybe up to 10 times being given the run around and never heard back from anyone. I just called and spoke with the manager of this location and she further tried to convince me to go forward with the service, claiming that Ideal Image has “great nurses.” I was told they could transfer the funds to another service or I could get a note from a doctor saying I’m not able to get the service, but when she listed the reasons I would not qualify, they were all for serious medical conditions that she could barely pronounce. Stay away from this company. You will be scammed.

Im so happy talked with Kelly, she answered me all my questions

My experience was wonderful! Everyone was very friendly and very helpful. Thank you, Marcy

First appointment and was so happy with how professional Evan was! Definitely recommend

It was pleasant, the representative was informative and courteous

Kasey was very nice and profesional. Listen to my questions and properly responded. She was ready to make me as comfortable.

The provider that did my botox the balance of 16, The one on my frownlines to the right was painful the second to the left it didnt feel like she did anything. The one above the brow to the right and left didnt feel like nothing, no stick like a needle. The crows feet left and right neither, just felt like she just placed it up there. When I went to Durham for the first time that provider did a wonderful job and I did feel every stick. I would return to my original place Durham office, but not Raliegh office. 10 for Durham. Never again Raliegh I give them a 2.

Faith was absolutely amazing! so sweet.

3/5 Stars I do want to say, first off, that Anthony M. has been amazingly helpful, responsive, detail-oriented, and overall great to work with. He answered all of my (many!) questions, provided me all the information I needed, plus copies of all my documents for my own records.  Thank you SO much for the excellent customer service! My most recent technician (Ashley, I think?) was also fantastically helpful, very professional, and extremely informative during the process. However, I have been a member here for several years, and cannot justify giving the entire business as a whole a 5/5.  Scheduling has always been a nightmare, but much more so since 2020.  I recognize that there are a variety of reasons for delays, so I tried to be as patient and flexible as possible, giving them no scheduling conflicts and even offering to drive as far as 1 hour away to any of their other locations for my appointments!  But when I signed up for a laser hair removal contract in May of 2020, I was not able to get in for my full appointment until JANUARY 19th, 2021!  Eight months I had to wait to get started on the process.  And this was after many phone calls, texts, emails, and even offering to drive to any location within an hour radius.  I did everything I could to try to make this work, but still they couldn't get me in anywhere.  Finally one of the customer service people from their home office was able to get part of one of my treatments on the calendar, but I would still have to wait months before I could actually start the full process I'd paid for. I have also arrived for appointments during the pandemic, and per guidelines, waited outside in my mask and called in to let them know I'd arrived.  Whenever this has happened, I have had to call many times with no one answering (sometimes for as long as 20 minutes), even if there are people at the front desk literally just staring at me.  At some point, it would feel so ridiculous and I would just end up going in, but if they are not even going to answer the phone, why require clients to do this? I also have issue with the privacy you have in the rooms.  They do not lock, and on one occasion during a LHR treatment a guy walked into the room "looking for the bathroom".  Fortunately I was covered with a paper gown at that moment, but if he had been 1 minute later, it would have been a much more unsettling experience...  Also, the changing rooms seemed to have been partially converted to storage, so you are changing in a room that has empty boxes, surplus supplies, rolled mats, etc. The treatment rooms themselves always seem tidy, and I've witnessed the sunglasses and stress balls getting wiped off, so at least there's that.  While their treatment plans, products, etc. are typically extremely expensive, they currently have good deals on a variety of treatments, and I recently joined officially as a member (the $250 annual fee) so we'll see how that goes!

My miracle hair removal technician is Mary and she has been amazing since day 1! Her communication about the process is thorough and informative. She always makes sure I'm comfortable, which allows for a stress free service! Thanks Mary!!

Mary is so professional and a sweet heart! This was my first time having laser hair removal totally recommend. My second session was much better with the stress relief balls. 5 stars always!

Always great! Everyone is extremely friendly and professional!

Kasey was awesome ! She tried to distract me throughout my laser removal, was very nice and helpful. Would like her as my tech every time !

It was only a virtual consult but was very professional and informative! Thank you!

Carrie is an amazing tech and is very detailed. Thanks Carrie!

Faith is amazing! Super sweet, great conversation and really quick

I have Mary do my laser and she’s absolutely amazing. Always makes sure I’m comfortable and not in any extra pain. Love her!!

Love this place and the treatments really work. Book your next appointment today. I promise you will not be disappointed. I love it.

I updated my review I have a hard time I did BBL treatment on October Just 1 section my skin get worse another dark spot show up !!! Then I did a contract for 3 more section I never used when I went to Raleigh location they saw my skin and Recommend me to go an a Dermatologist this happen and December To see if I have MELASMA my question is why they don't said nothing on the first time ? Now I went to the dermatology and She said I have melasma and I not allow to do this treatment now I have to wait for get my Refund I don't know how long I hope they give me my refund for my first bbl Treatment in Durham I very disappointed But I going to update this review when I get my complete refund and see how long the take to give me like $950 back ☺️☺️

I’ve had a few different technicians over the course of my visits and they’ve all been wonderful. Mary is my absolute favorite though! She is so warm and personable, communicates thoroughly throughout the procedure and makes sure you are feeling okay. She is the best!

I had my first laser hair removal session ever and was working with Mary. I was a little nervous about getting started, but Mary was very informative and nice to talk to throughout the treatment!

Kristina Beauvais has been amazing in helping me through this wonderful, but admittedly intimidating journey. She is amazing, and honestly any company would be lucky to have her as a representative. 10/10

I came in for my 2nd laser hair removal treatment on the Bikini area front desk staff very nice .my provider was Carrie she is amazing she is very fast and gentle any questions I had for her she was happy to answer book with Carrie. !! Treatment room very very clean

I have been to Ideal before for laser hair removal and I loved all the nurses and staff that worked there. I haven't been since 2018, but when I wanted to get Botox done I knew I felt comfortable with the people who worked there that I wanted to go back. When I went for my first botox treatment I was a little nervous because I have never done it before. My nurse Ashley was fantastic!! She answered every question, gave me advice, talked about her personal experiences and much more. All my nervousness went away. I would highly recommend Ideal Image of Raleigh and especially Ashley, even though I am sure all the nurses are just as great!! Thank you!!

First time customer and will be back!! Savanah, Julia and Ashlyn were absolutely fantastic! Front desk staff were on point checking me in on time and with ease. Nurse team did a fantastic job walking me through everything and making the whole procedure seem effortless keeping me comfortable and very much at ease!

Oh my GOD!! My first experience was great!! Very professional nice & made me feel extra comfortable!! Kasey is the BOMB!!! Yesss IDEAL IMAGE IS THE BEST!!

Ashley was very personable, helpful & professional.

Absolutely amazing! Came in today to receive fillers and botox and was greeted pleasantly by Anthony and the whole experience was perfect. I was nervous but Ashley who provided the services spent time going over everything with me and making sure that everything was to my liking. She did incredible work and I feel valued here. I love this Ideal Image and will continue to come back!

Had my first laser hair removal treatment on my face done today! I was greeted warmly by the check-in staff. Ashley and Carey were the nurses and they explained everything thoroughly. The procedure wasn’t any worse than having a waxing procedure and it only took 5 minutes! The only drawback was I need to come back in 6-8 weeks but they only had appointments for 11 weeks out, so I have to call back to change my appointment to 6 weeks. Other than that, great visit! Can’t wait to see the results!

It was great!

Loved my experience love how I look thank you!!! Also ideal image doesn’t try to rush you out the door ...they really do care & try to educate you on their procedures and they don’t upsell!!!

All the staff was exceptionally wonderfully, especially my nurse Ashley. Hey

Krista was great

Love love love!!! Mary is amazing:) she is extremely professional and always makes me feel at ease!!! I have had amazing results from my treatments!! Highly recommend North Hills to have any treatment done!!

Mary was amazing!! She was super friendly and made me feel so comfortable at my first laser appointment. Everyone at the Raleigh North Hills location was so nice and I'm looking forward to going back!

Mary was very great!