I really enjoyed my experience with this company. Whitney was the most pleasant and professional person to work with.

Omowale was my provider and she was AMAZING!!! I drive an hour and half just to see her!! I’m getting legs, arm pits, bikini, and more done and pays attention to ever single hair and detail! She takes her time so that you get exactly what you came for and are paying for! I’ve been to other locations and she outshines them all! 100% recommend this location and her as your provider!

Breanna was awesome! She was quick, kind and super efficient.

It was a pleasurable experience. The rep was very knowledgeable and polite. she answered all my questions. She walked me through the everything step by step and was super friendly! L Great customer service here at the W-S location. I throughly enjoyed my experience and would love to work with my Breanna again!

I’m still getting my laser hair removal treatments. The only down fall at this company (the one in Winston Salem) is every appointment seems I have to reschedule because of staffing and then I can’t get another appointment till a month later so that puts 12 weeks in between getting my treatments done and that delays when I’ll be done with my treatments. I originally was suppose to be done in May. Now September because one appointment I had to keep rescheduling due to staff reasons they said. And now I just have to reschedule my appointment that was suppose to be today because a nurse wasn’t going to be there and I couldn’t get another appointment till feb 1st. So if you do the math and I go every 8 weeks for my treatments I won’t be done till November because I only gave 5 treatments left I believe. This one was suppose to be my 5th treatment today.

Omowale was amazing! She is super knowledgeable and was very meticulous during my laser hair removal treatment. I appreciate her attention to detail and kind nature. She was a pleasure to work with and by far the best provider I’ve encountered at the Stratford Rd location! Will definitely ask for her to do all of my future treatments.

Lindsey did a great job with my laser treatment, I’m so happy with the results!

I have been very pleased with my experience at the Ideal Image Winston Salem location. My laser hair removal treatment provider, Omowale, was professional, informative, nice, and extremely thorough with the two treatments she’s done for me so far. Also, all of the other staff at this location that I’ve dealt with have been helpful and professional. Highly recommend. Thank you, all.

Staff was really nice and quick with the laser. I already recommended friends and family of mine to go on my first day. Honestly worth the money and it’s a good price. There’s also so many other stuff you could get done with a good price.

Over $5000 wasted on coolsculpting! Still paying on the loan and never received my last session due to covid. Save your money.

Great customer service!

Had a great experience! Staff are very sweet and informative.

Scheduling is always a nightmare. They have moved every appointment I have had on the schedule. I had to wait an hour and a half for my last visit and today I showed up 15 minutes late (because I always have to wait long chunks of time) after they called and moved my original appointment again. For once they were running on time so that one's on me.l, but if I could have kept my original appointment time, I wouldn't have been scrambling for leftovers today. If I didn't have a package, I would just go back to my location that had a Dr. I'll burn this out and return, even though I pay more. Because they don't have a Dr in staff I had to convert one package to something different because without the Dr supervision, ai didn't qualify after I went through the pre-approval online and they do not refund. Ever.

I love it ,l hope and it is very helpful

Everyone is extremely nice. However, I am not pleased with the outcome of my botox. I was given a quote for treatment. The touchup cost quite a bit more and I still did not get the desired results. The touch up did help the crooked brow that the first treatment left me with but there is still a lot of movement there showing a deep wrinkle. Comparing with friends and family, they have not had issues with their wrinkle treatment that they get elsewhere. It honestly makes me question if Ideal Image is a good fit for me. Thank you, Angela

The Nurse Whitney was amazing! I was a little nervous for my visit but she quickly put me at ease. She is super knowledgeable and explains everything! Definitely will be coming back to her for more services!

The worst experience, the first visit they acted badly, at the beginning they gave a price for the treatment and then they changed the price, they wanted to charge for the botox retouch even though I had extra money with them. Attach photos and judge for yourself. money lost for nothing, that happened to me for not believing in the reviews that spoke badly of the clinic. UPDATE: a month of having placed botox twice in the same month and it has completely disappeared, ladies make sure what you are injecting, the effect is supposed to be for 5 or 6 months, I did not have any effect since the first weeks, they are stealing blatantly

I absolutely loved every minute like each visit!!

It was fast & my results have been awesome

I was nervous, everyone was friendly.

Place is relaxing and people is very professional doing their actual laser hair removal, however appointments have been cancelled three times and left with a gap of 4 months in between appointments and we have been told that this does not affect treatment which is not true because that makes miss a period of hair growth that is when the treatment works. They canceled appointments and give us next appointment 2 months after, that was already scheduled in advance, and that is unacceptable in a type of treatment paid ahead and that needs timing. I am a physician and I know how laser treatment works. On the top you are trap in a contract where is impossible to go out, basically tying you to them to a treatment that needs to be restarted every appointment. Talked with them is worthless, no one does anything or takes responsibility hidden under a lie that 4-5 months between treatments does not affect the outcome. Really disappointed.

very nice talking to the lady online. She was able to answer all of my question.

I called as a new customer and was treated like I had been going there forever. The ladies I spoke with were very knowledgeable and personable. I was able to complete my consultation virtually within 5 min and get scheduled right away. Shannon was fantastic!! Cannot wait for my first appointment with them!

Very professional, kind staff. Always have a good experience here.

I love the employees that provide the services but I’ve spent a lot of money and I’m not able to use most of the services. Ideal Image can not schedule my services because no appointments are available. I will no longer spend money there.

I had Ms. Ariana this morning and she was absolutely amazing and professional. Overall my best experience ever! Thank you Ms. Ariana!

Love love love the staff at the Winston location. I was originally going to the Greensboro location and had so many issues. I decided to switch to the Winston location SO glad I did. Katie did a BBL treatment on my face and did a wonderful job she was VERY informative and made me feel so comfortable. She worked me in her schedule so she could do my fillers. she is the sweetest. I look forward to seeing her again. HIGHLY recommend booking with Katie you won’t regret it!! 😊

I really liked the girl who did my laser. Very nice and made me feel really comfortable.

Great service today!!

the nurse was extra ordinary good and caring she knew exactly how to do her job i was so happy with her services

Omowale was an INCREDIBLE provider! I have never felt so at home and cared for by any other provider! I’ve had the privilege of having many wonderful providers at different locations but she is by far the best! I cannot wait to come back and see her again ♥️

Love this location!

Very professional, courteous and non-judgmental. I don't have a perfect body, and I did not feel judged or belittled at all. The procedure itself was faster and easier than I expected.

My experience today was very painful. I don’t know what the nurse was doing but my last visits was not painful as this one was. I do not want that nurse again

I have dealt with these people since February 2019. I did receive part(150$ Worth) of the service that I paid for…. I am still waiting on the other part (700$) they told me they would contact me, but they never did… i’ve ask for a refund (for the services I have not received !) because I was not satisfied with the first services. But that isn’t an option!!! I would not recommend anyone spending their money here!!! Note: red flags!! they are not willing to give you your money back …for ANY reason- even if you don’t receive the services you paid for!!!!!!

Kate was amazing!!! First experience with laser hair removal. Kate addressed my concerns and made the entire experience relaxing and easy! Looking forward to my next treatment and getting more treatments in the future. ♥️♥️⭐️⭐️⭐️🥇🥇

Megan, April, Cami and Erynne are a great team! Very friendly, informative and professional. Would recommend this location highly!

Ms. Tara was super vibrant and passionate I really loved her energy. Mr. Eric was very helpful and uplifting he made it so easy to talk too. I could only imagine the rest of the staff, I honestly love how they make everything smooth and easy and make you feel comfortable and extremely excited to want to do this at the end of the day. I think I found my new family lol very supportive and customer service is impeccable I recommend this to anyone and will tell them this business and the people working for them are heaven sent.🥰🥰🥰🥰🥰

April was fantastic. She is the sweetest and will explain everything to you. The team is also very attentive and kind. Definitely the right place to come too.

The staff here is great!! They are so nice and professional. I love how easy it is to talk with them during the treatment because its such a great distraction!

Friendly staff

Katie is a very professional, precise and her service is remarkable. You have a great employee on your team. She deserves a raise.

It was great and professional

Megan if thorough & very good at what she does.

Megan was very professional! She made me feel right at home, friendly and easy to talk to. My painful session was over before I knew. I love ideal image:) Been a customer for years!!!!

I love Ideal Image! They are so professional, kind and reliable. I works! And makes me feel so much better about how I look. Thank you!!

Megan was great!

I’ve always had amazing experiences at Ideal Image. The staff are super friendly and really care about what they do.

Friendly staff, appointments are fast and efficient

Most of my experiences had been positive at the WS Ideal Image. However, today when I went I was very dissapointed. My appointment was originally March 24. I was unable to make that appointment and was rescheduled for July 30. I went in today thinking I was having a normal treatment. In my head I thought I would have 12-16 treatments for what I paid for. Today, before I started treatment, the technician said I was doing one of the lifetime treatments and I was confused. She said my last treatment in February was my 9th and final treatment that I had paid for and all treatments going forward would be charged a small fee. If my treatment in February was my last treatment, I should have been told it was my last treatment ect. rather than rearranging my work schedule today to be told my treatments were over in February. Just disappointed because I thought I had more treatments and was told I would have to pay for this.

The lady seemed to have an attitude towards me when I went to my appointment and was very ruff when cleaning the area to get treated. Did not appreciate that at all and on top of that they took a while to get me seen even though I arrived early.

The staff members were great but I wish I was told about the pain before I paid for treatment. Also I wish I’d known that I’d have to pay for numbing cream.

Megan was great! Very comfortable and easy process, friendly staff, very clean environment.

My experience with Fawn Baker was wonderful, she covered all questions and explained process and costs. Very friendly,professional, knowledgeable and patient. Sincerely Robin Rominger

Great service!

Great experience over all..

Katie is great!

The lady(nurse?) that did my cool sculpting was very knowledgeable and accommodating. I am very vulnerable when it comes to showing my body to anyone, but she did not seem judgmental at all- if anything, she made me feel sort of comfortable- well as comfortable as I could be. I just received the tx last Tuesday so I have not seen any results physically, but I would still recommend ideal image just based off of the kindness and service I received all together. I may change my mind later depending on if I see results or not, but as of right now- I am thoroughly impressed!!!:)

April is the best!!!

I drove 1 hour and 40 minutes to the next nearest ideal image. The support, communication, and professionalism was 10/10. I generally go to Charlotte NC, but have the worst time scheduling and Winston Salem took me in. Helped me with getting my services done within the time frame they needed to be done. After spending thousands of dollars for this company THIS LOCATION made me feel like it is all worth it! Erynne, Tavia, and Arianna all made my day. They all deserve recognition and this place takes a dump on the other location!!! Thanks everyone. (I’m sure I’ll be back to charlotte) but I’m willing to make the commute for THIS type of customer service

Katie was super sweet and attentive. She made sure I was very comfortable during my cool sculpting appointment.

The nurse who took care of me today is amazing. She always makes me feel so comfortable! She’s super thorough and really quick! Love her! She’s great at her job!

Ariana did a wonderful job! She explained the hair shedding process in detail and made my overall experience wonderful! The entire staff was friendly and welcoming as always!

Excellent

Very nice friendly and explained everything greatly

Horrible experience. Made an appointment for cool sculpting on my arms in April for June 1st. I had a virtual consultation with someone who said I was a good candidate for the procedure. My appointment was yesterday and for about 2 hours I was there with a nurse who was trying her best to “make it work” but she did not think my results would look good so eventually we opted out of services altogether. I am awaiting a callback from a manager so I can be refunded the amount of $150 I paid yesterday and $111+ that I paid to finance the remaining balance. I feel like management should have intervened yesterday. I was looking forward to having the procedure done, took off of work, and just wasted time altogether. The nurse April was very nice but everything could have been avoided from the beginning during consultation. This is the only procedure that I wanted at Ideal Image. I am not interested in any other services.

My experience was great! I got lip fillers and the nurse that did my visit was wonderful! She was informative and very caring. She continuously made sure I was comfortable and okay!

Terrible first experience. I paid up front for a package in mid-May, then was told the only available appointment was at the end of June which was during my scheduled vacation. The next available appointment was IN SEPTEMBER?? How is this a business model? I know from previous reviews I will not be refunded my money. I'm on the cancelation call list, and am waiting for someone to call me who can address my request for either a refund or better options than what I have been given. It's going to be a stretch for them to recover from this awful first impression.

I had a terrible experience with this company!!! I had paid in full for laser hair removal but I had a terrible allergic reaction on my whole legs which resulted to dark spots all over my legs which took forever to go away. I had the reaction on my first session on my knees but was told to take antihistamines to prevent the same reaction on my 2nd session but on my 2nd session in December 2020, I had a far worse reaction than my first and they were all over my legs. In fact, I still have some noticeable dark spots as of this writing. I refused to do more sessions on my legs and underarms since they use the same laser for both. I was told that they don't do refunds and would only let me switch to a different service of my choice. I decided I wanted to try the cooltone than lose my money but it took forever for them to process the switch. The manager Katie does not know how to resolve issues and would not return all my calls. I have been calling them to request that I get my procedures done before the end of the month since I am leaving out-of-state but they never got back to me. I am so frustrated and I am going to file a complaint with Better Business Bureau. I have given this company so many chances but they never talked to me and the manager has always been avoidant and does not talk or explain to me to address this issue. I will never do business with this company again nor will I ever recommend them to anyone I know. Their no refund policy is ridiculous! They just want to take your money but they don't put any effort into giving you the service they promised!!!! I have attached pictures of the reaction I got from the procedure. Pls. save yourself from trouble and stay away from this company!!!!

Katie and team are super professional and great communicators!

Amazing service! Glad I chose Ideal Image

Was made to pay in advance and was told I could get an appointment within the request time frame. Then told after transaction that wasn’t available. Then also told that it’s no refundable. Asked to speak to manager wouldn’t let me do that. Was told client support would contact within days. The worst experience ever and haven’t even received service.

Loved every bit of the experience. April was great she explained everything before hand and was vey friendly.

Cydney, RN does a great job with laser hair removal service. Laser hair removal can be painful at times but Cydney has made my experience more manageable through her techniques.

Katie is wonderful and I have the best experience when I'm there. She makes sure I'm comfortable and ensures that I get the best results. I highly recommend in requesting her for your service.

Sydney & Katie are amazing at what they do. They make you feel very comfortable. Every staff member has always been so nice!! If you haven't tried them, your should!!

Very wonderful nice staff!!Always very welcoming and makes the experience there lovely.

My laser assistant is always so pleasant and informative! I’ve never seen an unwelcoming face going into the building. Also very sanitary and clean

Everyone is always wonderful! Professional and kind! Highly recommend!

Can’t wait until I start! Easiest process ever

Only complain is the wait for appointment. 3 months is a long time I should have asked up front. I went through the entire process only to find out I possibly can get in in July. I'm thinking of canceling prior to first payment. That's a long time to wait and pay 3 months for no service

I had a wonderful experience and plan on returning soon! KATIE YOU WERE AMAZING 👏

Excellent excellent excellent

This was my very first appointment to start the process of laser hair removal , my nurse Katie was the BEST very professional and walked me through the whole process would highly recommend!!

The ladies were amazing! I spent the most time with April and she calmed me down and gave me great advice for my procedures. 10000/10 recommend this office.

Leigh was very helpful and patient.

Friendly staff all around receptionist, nurse practitioner and aesthetician. Results so far are great.

I was very nervous but Sydney made sure to make my experience a good one. she was very informative and patient. I would recommend her to anyone! My first time wasn't as bad as I thought it was going to be.

Katie Warren has performed multiple services on me in the past. Not only is she very professional but her knowledge of her craft is thorough. There was never a moment that I felt uncomfortable or nervous. She answered every question with kindness which made it easier to trust her to provide me with a service that otherwise may be a little nerve racking. I would HIGHLY recommend seeing Katie Warren for any service that Ideal Image provides! Thank you Katie for all of my wonderful services.

Thank you Katie W for your help! First experience was very positive! I will be back.

Where do I begin, the Winston Salem center is absolutely fantastic! It starts when you walk in the door and see Katie’s smiling face. She is amazing at her job and such an asset to your company! MacKayla and April performed my treatment. MacKayla is so knowledgeable about everything and does an excellent job with all my treatments. She ALWAYS goes above and beyond for me! April did a great job with my Botox. She was very thorough and precise with her injections. Finally, Cydney was working hard and giving such great guest service. She is just the sweetest nurse and always takes excellent care of me! You have the best team in Winston!

So far I have had a great experience each visit.

Emily has always been super awesome and nice, she goes in and gets the job done!! I love it! And the environment is always super friendly!

I visited today for an appointment for wrinkle relaxers. The team was very professional and took their time to thoroughly explain the procedure and answer any questions I had. Overall the experience was wonderful with very little discomfort. Would recommend to anyone.

I always have the best experience here. Very professional, great communication, very clean, and they have amazing staff members! Today I had Katie, and she was just awesome, very friendly, extremely nice, and had patience with me during my session. Highly recommend this location for your laser hair removal needs!

It was AMAZING !!

They will take your money, then schedule your appointment months out. And when you complain they will blame it on you. Also they won't be easy to contact for a discount. Stay far away from this place

I sadly had a terrible experience with ideal image in Winston Salem. I bought a bbl package, and at my first session I was injured horribly. I got terrible red large bumps all across my face that were painful and itched like crazy. I was blamed for the way my skin reacted, then heavily pressured to purchase a different packaged from them. I've been trying to get a refund for the last month and can't get anyone to call me back. They treat you like a paycheck, and don't care how you feel or what you look like. Don't waste your time or money.

Cindy is the best! She made my laser treatment more tolerable.

Love going to ideal image! Great, friendly service. Worked with Sidney (sorry if I spelled wrong) today and she was so friendly and efficient.