Upon entering Ideal Image in Winston-Salem, I was warmly greeted by Tiffany, the receptionist, and quickly escorted to my treatment room by Brianna. Brianna was extremely knowledgeable and professional. I appreciated her kindness and patience to answer any questions I asked. This is my second visit to Ideal Image and I am extremely impressed with the efficiency and staff. Everyone goes above and beyond to give their clients exceptional treatment.

Breanna did a wonderful job with my laser. She made me feel extremely comfortable, she was very professional, pleasant, and thorough. Her and Ariel at the front desk worked together to make sure to get me out the door for the right price. I appreciated their pleasantness and desire to accommodate me. I highly recommend this place.

I love this office. Always nice and friendly.

My experience was exceptional. The ladies I spoke with were very informative and helpful towards making my choice for treatment.

Very exciting and Mary O'Hare was very helpful. I'm looking forward to having my sessions. Thank you

Your customer service agents were quite friendly, patient, and helpful. I was assisted in getting onto Zoom for our virtual visit. When I bared my major problem area and explained where my belly area is mostly solid, I was informed that the fat there appears to be visceral. Since your process works on softer fat, I was judged not to be a good candidate for your services.

I felt very comfortable and my consultation was amazing. She went over all my options, answered all my questions and made sure to let me know about upcoming specials. I absolutely highly recommend!

The experience was good though a bit expensive!

I had trouble finding the location due to all the road construction but once there the staff was great. The person who did my procedure was wonderful and patience. Very professional and helpful. I'm anticipating great results and my friends are waiting to see the outcome so they can decide to schedule also. I'm thinking of another procedure soon.

Basia explained the procedure very well and made me feel comfortable during our virtual meeting.

The lady I had today was Awesome! She was fast and friendly.

love going in and not having to wait to get seen. Everyone is so attentive and always welcoming.

I had wonderful experience the staff was very helpful and very knowledgeable would highly recommend!

Very friendly and professional staff! My laser session was quick and thorough and comfortable!

Sarah was incredible! Friendly, knowledgeable, efficient and does her job well!

It was extremely traumatizing and re-traumatizing. The sales people are super aggressive trying to sell you a service. I opted for ultherapy. First they ask when you’re looking to get something done. I told the sales person within the next couple of weeks. They let you think that’s doable and go through the whole sale and financing aspect, get you locked in just to tell you their next available appt is several months out. Never once was it mentioned the service I was interested in was extremely painful; until I arrived the morning of and was told by the provider herself. She told me she hated the way the session was sold to people with no forewarning of what to expect. However, she didn’t give me the option to back out, given ideal image had already been paid by the financing company two months prior to them finally getting around to me. I had two appts rescheduled due to them not having available providers before I finally got in. I balled on that table like a child the entire time, and felt extremely violated on top of the pain. I told the girl then how dangerous that was specifically for women who carry trauma, to have not been fully disclosed what we could expect during the treatment regarding the immense amount of pain we would have to endure for two straight hours. I am beyond disgusted with this organization and it’s misleading and coercive practices. It’s taken me over three weeks to even be able to respond or write about it. I do intend to seek counsel on how to get out of the remaining loan monies received by ideal image in advance for services I haven’t even received; and for the pain and suffering endured during the one session I did make. You will be hearing from me further. You should really be ashamed of the way you coerce vulnerable women and your own practitioner told me so out of her own mouth during my session. Thanks.

I enjoyed talking with Shanna she was real sweet and pretty I wish I could go to the spa but I can't my Husband had a fit . he said I don't need any thing done I might talk him in to the botox. When I'm 70 I will be 67 soon so wish me Luck he said I would look plastic . I told him . OK you can just live with a Rag Doll instead of a living doll .he said good. But I like talk ing with Shanna. God Bless all Jacqueline Hill💃

The nurse route was great and the process and experience was pretty cool too. Look forward to my next visit.

Sarah M and Ariel were great!

Ariel at the front desk was very inviting and made scheduling easy. Ali was my technician and she is very sweet and makes sure to explain things very well before hand. She made the experience very enjoyable and gets to know her patients. Very great appointment. Thank you

Awesome and Fast!!

Very professional and attentive to your needs concerns and wants I highly recc

Well done and professional!

Susannah & Ariel we’re both prompt & kind! It’s always good to walk into an establishment & they greet you with a good morning & a smile!

My Experience was great!

Ali was excellent! She was so nice and quick. Ariel was also really friendly. Thanks ladies!

Sarah A and Sarah M are the best! Both are super friendly and professional. Ariel at the front desk is also amazing!! Love this location.

I loved my experience! Susannah and Ariel were very inviting and made me feel comfortable ☺️

I always love visiting the Winston location for my treatments. Everyone is always so nice and helpful. I was treated by Sarah today and could not have been happier with her. She was careful and considerate with every motion. Ariel was very helpful in checking me in and out and made me feel welcome from the moment I walked in the door. I can’t recommend this location and these lovely ladies enough!

The customer service is wonderful; everyone is so friendly, welcoming and knowledgeable. All my questions have been answered with transparency. I have only had two laser facial hair removal sessions and I am very happy with the results. My experience has been wonderful and I highly recommend IdeaI Image. Check them out. They always have great deals and it's affordable.

Just had a consultation with Shannon and she was amazing she explained everything so well to me and made me aware of everything I needed to know before doing anything I felt very welcomed and safe the place is also very clean and it has good vibes everyone there was super nice!!! I 100% recommend this place

Double booked my appointment and wouldn’t reschedule me. They decided to wait until the day of my appointment to let me know I had to come in earlier and miss more work or not come in at all. I had to wait over a month for this appointment and now I can’t finish treatment. The front desk worker told me to wait to receive my payment plan on the mail but it never came. Very frustrating and unprofessional experience. I don’t even know if I’m going to be able to finish treatment now because it all had to be done within a certain window.

My nurse Sarah M. was so sweet and fast! She made me super comfortable and explained everything really well before the procedure. During it we talked and laughed and she took great care of me the whole time. Excited to return back for more treatments!

The customer service is wonderful; The technician is very personable. I have only had two sessions and I am very happy thus far...

Ariel greeted me and explained the whole process.Sarah M. was my provider she did explained the laser removal process and even prepared me for what I was going to feel. I appreciated the heads up before it came.

Shady

Sarah is the best ever

Breanna was a pleasure to work with! Very friendly and accommodating throughout the entire procedure and look forward to any future experiences with Breanna! I will certainly be back as this wasn’t my first trip for Botox at ideal image.

Great experience! Breanna is very kind and thorough making it a much more comfortable experience. Ariel with the front desk was very welcoming and helpful.

Ariel and Breanna were very kind, informative, and calm. Didn’t feel rushed or pushy.

Alison took excellent care of me during my LHR treatment and was delightful to talk to. When checking out Suz was able to accommodate my appointment change request. Great customer service

Breanna and the entire staff are super friendly and make each client feel comfortable. I received excellent care from the time I walked in until I left. I appreciate Breanna’s patience and professionalism. She is knowledgeable and confident. You will definitely be in good hands at Ideal Image.

Breanna was awesome, she took her time making sure the measurements for my Botox were precise and perfectly suited for my face. There’s nothing worse than feeling like someone is rushing through something that requires precision and she definitely didn’t rush and I appreciate that so much! Also shoutout to Ariel for helping me book an appointment when I needed one last minute

Great experience! Breanna is so awesome she is patient and encouraging that the time goes by fast. 😁

Great customer service and very friendly staff!

Always the sweetest ladies everytime I go. They listen to you and give you their expertise advice!

Great people! They work with you to your needs! Is it expensive yes, but we'll worth the money!

They were very courteous

Everyone made me so comfortable. Excited to come back!

I was very impressed the staff was very freindly I really enjoyed it

Sarah was always so professional, prompt, and informative during each session I’ve had! The ladies at the check in counter are always pleasant and even remembered my name! I would recommend ideal image to anyone and everyone! Thank you

Aly was amazing. Explaining everything the entire time. Offering ice, offering breaks, when needed. Done very fast. Her attitide was light and put me at ease.

staff was very rushed and impatient. They were not able to provide in person information about services. They offered me pamphlets and guided me to the internet. Very unprofessional. For the amount of money they request and require, there needs to be personalized service. The staff is very impatient and rude.

The provider was kind, gentle and very polite. She explained all the steps prior my treatment I felt a little dizzy she she made me feel better. Thanks!

Had ultherapy of my neck today. The RN, Breanna, had a great bedside manner. She was smart, personable and kind and educated me well before the procedure. I was seen right on time, which I appreciated. I felt I was in good, capable hands. I have another appointment Saturday for my cheeks and brow. Excited to see my results!

Job well done

I’ve been trying to contact someone about the case I have involving a refund for cool sculpting . I spoke to someone through chat and they gave me someone that wasn’t even handling my case and I don’t think they even existed. I left a message and I still haven’t heard anything. Customer service is terrible. Edit: 07/02/2022 I have still not been in proper contact with someone from ideal image. I reported them to The BBB: here’s what happened. They purposely sent responses that did not answer or go along with what I was disputing to purposely close the case so that there was nothing I could do at that point. I gave examples of how they breeched my contracts along with other customers with similar to almost exact situations. They refunded those customers and not me. Now I feel like this is discrimination. Services provided did not work. They did not care and did not refund my money. Cancelled my other services and said there’s nothing they can do about it because they are understaffed. Will not schedule an appointment with me. They said that someone would call to schedule an appointment with me for LHR for June after they cancelled my appointment THAT I HAD SCHEDULED FOR MONTHS in April. I still have not gotten a call back and it is July. They want me to pay for services I am not receiving and they will not schedule me for. They have no desire to help me as a customer. One of the reps actually said since they have my money there’s nothing I can do. I tried to report the charges to my bank but they sent the contact I signed so the bank denied the claim. It didn’t mention on their side that they are not providing services for what I paid/ paying for. I will try to appeal with proof that they cancelled my appointments and will not schedule me. I tried to do this the nice way but I will now get legal representation for this because of the purposeful neglect and disrespect of my situation along with other people. I will continue to comment on every platform until I get a resolution. This company took my money and have no interest in resolving the issues. They will respond to anything involving keeping the customers money but not the customer themselves.

The manager is informative, easy to work with, and was very accommodating to my situation. Facility is clean and nice.

I haven't been to any appointments yet but my consultation was very informative. My consultant was friendly and very patient with me. I'm looking forward to using the services.

Breanna was friendly, addressed all concerns and questions, and was very thorough in addressing treatment areas.

Breanna was a literal angel and made going through my first time a breeze!!

Always a pleasant experience. Receptionist were friendly and the nurse who did my laser treatment was very knowledgeable and very professional.

Breanna was very detailed on what to expect. She was very patient and a pleasure to work with.

Great experience. Terri Jo was very professional and pleasant. Everything went smoothly.

Breanna has done several of my treatments. She’s thorough and efficient.

I went in for cool sculpting on my stomach area. I was rushed through the waiver process because my appointment was late in the day and was not verbally informed about the permanently disfiguring risks. After the procedure I was in severe pain for months and ended up with paradoxical adipose hyperplasia. My belly is 5x+ the size it used to be and it is PERMANENT. I am in emotional distress over this because I cannot afford liposuction. Before you get any procedures done here, DO YOUR OWN RESEARCH because they don't care if you know the risks. They just want your money. I regret ever having this procedure and would NOT do it again if I could go back and change my mind. Be happy with what God gave you before cosmetic procedures mess your body up! Do the healthy lifestyle thing instead because in the long run it's so much more worth it and there are NO risks involved.

I went in for my first treatment today, and saw Breanna. Originally I was a little nervous but she walked me through the process and made me feel a lot better. During the actual treatment she told step by step what she was doing and continuously made sure I was doing ok. This was the best first treatment I could have asked for and am excited to go back. Everyone there was so friendly, I’ll definitely be recommending this place to my friends and family who are interested!

Great customer service

Omowale is FABULOUS!!!

I had a great experience. My nurse was absolutely amazing. She made sure I was comfortable the entire time. She was the best! Overall great experience

The ladies at the Winston-Salem location are fantastic and I have missed you guys and I'm so glad to be back!

Terri Jo is the absolute best! I had Botox and lip fillers and I will never go to anyone else! She is so professional and detailed and definitely knows what she is doing. She also did a great job explaining everything. Very sweet and caring! You will not be disappointed if you go to her! Thank you, Terri Jo!

Great experience here this week, Breanna was amazing! She made me feel super comfortable and it couldn’t have been any quicker or easier. Will definitely keep going back to this location specifically if everyone is as professional and pleasant as she was!

Completed on behalf of S. Harrison: The staff was very friendly and courteous. The provider that completed the service was knowledgeable, kind, and professional. Very gentle during the procedure as due to Illness low pain tolerance. Made sure room was safe as I use an assistive device. She was fabulous and I enjoyed this session. Thank you for providing my mother with excellent service. This means so much as this has been a challenging time for us all. Best regards, A.Harrison

Breanna has a great attitude and was very patient with me. She goes above and beyond to make sure you are comfortable. I'm a happy customer 😊

It is so unfortunate as I've never received a treatment which was scheduled in February. I had to have spine surgery soI cancelled and my credit has been effected negatively because Fortiva has not received refund from Ideal Image. They dropped the ball in March when I filled out the paperwork as they requested and my credit score has dropped 100 points since. As of today I still have NO ANSWERS.

It was great staff was nice and knowledgeable

Had the best visit today. Technician was Ally and she was terrific. Not only explaining procedure but advised on future need- she rocked! And Ariel was great with my arrival not only assuring me check but assuring my follow up appointment was booked before I left.

Sarah was very professional. I love her attitude and the fact that she loves her job. She was very patient and comforting throughout the entire process. I love investing in businesses that care about their customers. She deserves all the stars for her service.

Great, very friendly, informative and helpful. Shannon did a fantastic job.

Sarah was wonderful! She went above and beyond to make sure I received the best treatment for my neck. Super friendly and professional, cannot recommend highly enough!

There is not enough staff to run smoothly when one is out with covid or maternity leave. I waited 2 months for my first appointment. I was told the contract I signed would not let me cancel everything. I've scheduled ultherapy. After I scheduled I was told there's only 1 person that performs that and she won't be back from maternity leave for another month. The secretary said she's not even allowed to schedule me for ultherapy. I waited 45 minutes after I arrived to start my procedure. This company does not have the staff it needs to accept one more customer. It would be best to hire staff to fill in between the W$ and GSO offices when they are short staffed. Especially when the only person that can perform ultherapy is out for months on maternity leave.

So originally I requested botox and fillers (in February). They force you to do a consultation every time you want a treatment. So I do the consultation. The woman tells me that she doesnt think i should do botox, instead I should do Ultherapy. I was very nervous because I had a wedding in March and needed to look good. Well I go in and get some of my treatments done, but they cant schedule the other treatment for weeks. On top of that, the treatment doesnt work for at least a month! So I was not ready for the wedding and they completely ruined the way I looked at the wedding. Well, fast forward, I have to go back for a third time to get botox and fillers (like I asked the first time). The lady on the call told I only needed on unit in my lips. I told her, that in the past, I have needed at least 1.5-2 units. She ignored me and did one unit. Now, I am 2-3 weeks since my botox and filler and my filler isnt enough AGAIN. This is the 4th time I will have to go in to get this right! OH, and that WILDLY EXPENSIVE Ultherapy - didn't work, not even a little bit. I was talked into it and now I look hideous after paying a fortune! UPDATE: Had to pay to get my lips redone. Wildly unhappy with all results. Their own staff literally recommended other places it’s so bad. Not to mention, I DID CALL AND NO ONE CALLED ME BACK! I have never once gotten a call back when they promised. So no, I won’t be calling again, y’all can find my info and get in contact with me. Lazy business owner!

If you want a non judgmental experience and a welcoming staff that you can talk openly with about your insecurities and things you are most self conscious of, this is the place you need to be. Omowale performed my laser hair removal last week, she’s amazing. She was diligent in making sure she touched up all areas of need and was patient with the pain of a double pass! Terri Jo administered Botox and was the utmost professional and super clear about where she felt the injections were needed most. Her appointment was guided and swift, all while talking through what I wanted on my next visit and what I should read about in between. Ariel checked us in and by far the most relatable I’ve seen at their front desk. She was bubbly and welcoming upon entrance and supported my friend in getting her a quote and talking through treatment options while I was in the back. Also her lips looked fab! Won’t go anywhere else for any of my MedSpa needs, so thankful this crew is just right up the street from me, thank you ladies!!

This was by far a much better experience from my first visit. I can’t say that all the business dealings I’ve had with Ideal Image were great but my visit on May 10, 2022 with Terri Jo was wonderful. She was very professional, she explained everything in detail and made me feel very comfortable. She used aseptic techniques which I very much appreciated. My lips look great and I will be going back very soon to see her again.

Switched to this med spa in the hopes of better customer service/pricing/results and have pretty much been let down every step of the way. Signed up for the annual membership that comes with a free service. Have been trying to use this service for 6 months now and after having them cancel my appointment supposedly due to lack of staff I was told I was put on a waiting list. I've called and asked multiple times and was told they still didn't have anyone to do the service. I call again today to be told the offer expired and I could no longer use the free service lol. Obviously unacceptable as this is 100% on them, not my lack of trying to use it. I've also had several issues scheduling other services. It's quite ridiculous actually. Showing up for an appointment I repeatedly told the scheduler needed to be an hour long for a specific service I'm told they scheduled it as a consult instead. Only because the staff member was willing to literally give up part of her lunch break was I able to come back later that day to get it. I had also been told I could purchase the filler at the time of the appointment which is false as you must buy it in advance which would have resulted in the appointment being canceled also even if it had been the right appointment. I've tried to make follow up appointments after a service that must be done within 2 weeks and told I had to wait 2 months which renders the appointment useless. Again this was the schedulers error as I was later told they will always get you back within those two weeks. This resulted in wasting hundreds of dollars as the results were not good and needed adjustment. Once you miss the 2 week window you are stuck with those results until it's been 3 months. It seems like a huge cluster **** of untrained people making mistakes and wasting my time and money. I finally found someone there that did a great job and she's being relocated kind of far away so that's another problem unlessI want to drive farther which was one reason I left my last med spa. Overall, I'm annoyed and unhappy with Ideal Image and do not recommend them if you are already happy elsewhere. I'm just hoping it gets better soon or I'll be looking for other options in my area. Saving a few bucks is NOT worth it and the time and money already wasted negates anything I would have saved.

the staff is incredible but set up for failure due to understaffing and scheduling issues. I paid upfront for all my services and can never get an appointment. Love the staff but ideal image corporate or whoever is in charge has FAILED them.

My provider today was Omowalé and she is absolutely amazing! She is one of the best people here and if you happen to have her you will definitely be taken care of!

Faith was AMAZING today! Couldn't have asked for a better person for your first treatment. So sad she was just helping out and is from the Raleigh clinic😔 Thanks for making me feel so comfortable from the beginning❤️

The main problem is that this place is understaffed. It seems like they take on more customers than they have staff to serve. Today, my nurse was an hour late and I was not informed ahead of my appointment that it would be starting an hour late. The receptionist put me on the phone with the manager, who was driving at the time and said she’d call me back about it when she gets to where she is going and can pull up my account, but she never did. This is not the first time something like this happened, and scheduling problems seems to be a pattern. e.g. in the past, my appointment got cancelled by then short notice without an opportunity to reschedule within a reasonable time period. When I try to reschedule, they usually don’t have anything open until 3 or 4 months later, or don’t have a schedule open at all for any appointment opportunities. This has been a really awful experience and I wouldn’t recommend ideal image (at least the Winston-Salem location) to anyone. I haven’t been offered anything to make up for their mess ups.

Congratulations Summer! She did an outstanding job taking care of me. Needs Stars in her crown! Excellent performance and went beyond her job duties. Thank you Ideal Image!♥️

Unprofessional , they did not give me the treatment every 6 weeks as they were supposed to, they canceled my appointments on several occasions, they said they would call me and they did not, lousy service.

Very professional staff, I felt welcome and there was not a wait today! Out in 40 mins!

Everyone was very professional

Everyone was very welcoming. Staff supportive, at a time when you need support. Very pleasant and helpful related to all procedures.

My consultant was very friendly and answered all my questions. I look forward to using Ideal Image and working with Debbie when I'm ready to move forward with my treatments.

My experience was great i enjoy talk to the lady on zoom, very kind and excited to talk about what i wanted done.

I didn’t expect my credit to be run.

Thank you so much for the wonderful experience today at Ideal Image Winston! Ashley was very professional and helpful. She is a great asset to this company. During our session we were talking about how great these services are for people and she said “I love my job.” With the experience she provided me today, you can tell she absolutely loves her job. Thank you so much Ashley for offering to add a service to what I was getting today so I could go ahead and lock in my next treatments. I was going to pass on a quote until Ashley said she would be able to do the first one today along with what I was already doing. Ashley to the rescue! Thank you Suzina for always providing great customer service! It is always a pleasure speaking with you and you help me ALL the time and I am truly grateful.

I have never felt more "scammed" than I do using Ideal Image. It has been a MESS since the first moment that I booked with the "professional" from California (you know, because it's impossible to talk to the LOCAL facility). She upsold me on a package that, in reality, isn't what I thought I was purchasing. I was talked into this "magnificent" VIP package- don't even go there. Making appointments is impossible. Cancelled appointment abound. It's just really unfortunate that this company is ran by people that are so unknowledgeable about the process/product which makes the individual facility look bad, when if you could just TALK TO THEM, things would be so much better. The people in the actual facility are kind, but the ins and outs of the business are so far removed from their hands that they're helpless and just left with angry clients, like myself. I will 100% never renew this VIP annual service and I will 100% never recommend Ideal Image to anyone. Save the headache. Go to an independent facility for your cool sculpting and laser hair removal. Even though they may cost a little more, the savings from Ideal Image is NOT worth the headache they (the CORPRATE OFFICES) create. The local clinics- their hands are tied.