Excellent

Horrible experience. Made an appointment for cool sculpting on my arms in April for June 1st. I had a virtual consultation with someone who said I was a good candidate for the procedure. My appointment was yesterday and for about 2 hours I was there with a nurse who was trying her best to “make it work” but she did not think my results would look good so eventually we opted out of services altogether. I am awaiting a callback from a manager so I can be refunded the amount of $150 I paid yesterday and $111+ that I paid to finance the remaining balance. I feel like management should have intervened yesterday. I was looking forward to having the procedure done, took off of work, and just wasted time altogether. The nurse April was very nice but everything could have been avoided from the beginning during consultation. This is the only procedure that I wanted at Ideal Image. I am not interested in any other services.

My experience was great! I got lip fillers and the nurse that did my visit was wonderful! She was informative and very caring. She continuously made sure I was comfortable and okay!

Terrible first experience. I paid up front for a package in mid-May, then was told the only available appointment was at the end of June which was during my scheduled vacation. The next available appointment was IN SEPTEMBER?? How is this a business model? I know from previous reviews I will not be refunded my money. I'm on the cancelation call list, and am waiting for someone to call me who can address my request for either a refund or better options than what I have been given. It's going to be a stretch for them to recover from this awful first impression.

I had a terrible experience with this company!!! I had paid in full for laser hair removal but I had a terrible allergic reaction on my whole legs which resulted to dark spots all over my legs which took forever to go away. I had the reaction on my first session on my knees but was told to take antihistamines to prevent the same reaction on my 2nd session but on my 2nd session in December 2020, I had a far worse reaction than my first and they were all over my legs. In fact, I still have some noticeable dark spots as of this writing. I refused to do more sessions on my legs and underarms since they use the same laser for both. I was told that they don't do refunds and would only let me switch to a different service of my choice. I decided I wanted to try the cooltone than lose my money but it took forever for them to process the switch. The manager Katie does not know how to resolve issues and would not return all my calls. I have been calling them to request that I get my procedures done before the end of the month since I am leaving out-of-state but they never got back to me. I am so frustrated and I am going to file a complaint with Better Business Bureau. I have given this company so many chances but they never talked to me and the manager has always been avoidant and does not talk or explain to me to address this issue. I will never do business with this company again nor will I ever recommend them to anyone I know. Their no refund policy is ridiculous! They just want to take your money but they don't put any effort into giving you the service they promised!!!! I have attached pictures of the reaction I got from the procedure. Pls. save yourself from trouble and stay away from this company!!!!

Katie and team are super professional and great communicators!

Amazing service! Glad I chose Ideal Image

Kate is great

Was made to pay in advance and was told I could get an appointment within the request time frame. Then told after transaction that wasn’t available. Then also told that it’s no refundable. Asked to speak to manager wouldn’t let me do that. Was told client support would contact within days. The worst experience ever and haven’t even received service.

Loved every bit of the experience. April was great she explained everything before hand and was vey friendly.

Cydney was amazing. Made me feel very comfortable, very sweet, professional & friendly:)

Cydney, RN does a great job with laser hair removal service. Laser hair removal can be painful at times but Cydney has made my experience more manageable through her techniques.

Katie is wonderful and I have the best experience when I'm there. She makes sure I'm comfortable and ensures that I get the best results. I highly recommend in requesting her for your service.

Sydney & Katie are amazing at what they do. They make you feel very comfortable. Every staff member has always been so nice!! If you haven't tried them, your should!!

Very wonderful nice staff!!Always very welcoming and makes the experience there lovely.

My laser assistant is always so pleasant and informative! I’ve never seen an unwelcoming face going into the building. Also very sanitary and clean

Everyone is always wonderful! Professional and kind! Highly recommend!

Can’t wait until I start! Easiest process ever

Only complain is the wait for appointment. 3 months is a long time I should have asked up front. I went through the entire process only to find out I possibly can get in in July. I'm thinking of canceling prior to first payment. That's a long time to wait and pay 3 months for no service

I had a wonderful experience and plan on returning soon! KATIE YOU WERE AMAZING 👏

Excellent excellent excellent

This was my very first appointment to start the process of laser hair removal , my nurse Katie was the BEST very professional and walked me through the whole process would highly recommend!!

The ladies were amazing! I spent the most time with April and she calmed me down and gave me great advice for my procedures. 10000/10 recommend this office.

Leigh was very helpful and patient.

Friendly staff all around receptionist, nurse practitioner and aesthetician. Results so far are great.

I was very nervous but Sydney made sure to make my experience a good one. she was very informative and patient. I would recommend her to anyone! My first time wasn't as bad as I thought it was going to be.

Katie Warren has performed multiple services on me in the past. Not only is she very professional but her knowledge of her craft is thorough. There was never a moment that I felt uncomfortable or nervous. She answered every question with kindness which made it easier to trust her to provide me with a service that otherwise may be a little nerve racking. I would HIGHLY recommend seeing Katie Warren for any service that Ideal Image provides! Thank you Katie for all of my wonderful services.

Mackayla and katie were extremely professional and helpful!!!! Best service ever!!

Thank you Katie W for your help! First experience was very positive! I will be back.

Where do I begin, the Winston Salem center is absolutely fantastic! It starts when you walk in the door and see Katie’s smiling face. She is amazing at her job and such an asset to your company! MacKayla and April performed my treatment. MacKayla is so knowledgeable about everything and does an excellent job with all my treatments. She ALWAYS goes above and beyond for me! April did a great job with my Botox. She was very thorough and precise with her injections. Finally, Cydney was working hard and giving such great guest service. She is just the sweetest nurse and always takes excellent care of me! You have the best team in Winston!

So far I have had a great experience each visit.

Emily has always been super awesome and nice, she goes in and gets the job done!! I love it! And the environment is always super friendly!

I visited today for an appointment for wrinkle relaxers. The team was very professional and took their time to thoroughly explain the procedure and answer any questions I had. Overall the experience was wonderful with very little discomfort. Would recommend to anyone.

I always have the best experience here. Very professional, great communication, very clean, and they have amazing staff members! Today I had Katie, and she was just awesome, very friendly, extremely nice, and had patience with me during my session. Highly recommend this location for your laser hair removal needs!

It was AMAZING !!

They will take your money, then schedule your appointment months out. And when you complain they will blame it on you. Also they won't be easy to contact for a discount. Stay far away from this place

I sadly had a terrible experience with ideal image in Winston Salem. I bought a bbl package, and at my first session I was injured horribly. I got terrible red large bumps all across my face that were painful and itched like crazy. I was blamed for the way my skin reacted, then heavily pressured to purchase a different packaged from them. I've been trying to get a refund for the last month and can't get anyone to call me back. They treat you like a paycheck, and don't care how you feel or what you look like. Don't waste your time or money.

Cindy is the best! She made my laser treatment more tolerable.

Love going to ideal image! Great, friendly service. Worked with Sidney (sorry if I spelled wrong) today and she was so friendly and efficient.

I paid for the service and haven't been contacted like I was told I would to make an appointment. The ONLY reason I got it now was because the double points if you schedule before March 10th 2021.

Lovely experience. Katie was very professional and gave me some very helpful information.

I had a great nurse. She was nice, pleasent, and friendly. She answered all my questions and she was super comfortable to talk to. She made me feel at home. I loved my experienced and I would definitely do it again.

Staff was friendly. Provider explained the procedure in detail. During the procedure she told me everything she was doing before she did anything. I was in and out in less than 30 minutes.

Good virtual consultation. ... very knowledgeable an very quick response on questions asked.

Very helpful on the consultation. Very informative.

My experience with ideal image has been flawless and so much more relaxing than I anticipated. It’s natural to have nerves when getting laser hair removal but I feel like I am getting top notch treatment and already seeing amazing results after only two treatments! I would recommend this to all my friends!

Very pleasant & professional

I had a great experience here. They were extremely professional and efficient. Emily, the nurse who performed my BBL laser treatment was really thorough about explaining the procedure, and follow-up care. Ideal Image has a really good reputation nationally- they offer all the current cosmetic/aesthetic services you would expect at a Med-Spa. I'd definitely recommend the Winston-Salem location.

Bought package and explained exactly what I received from other vendors/spas, what I wanted, when arrived to my appt. they were unable to fulfill an area which I have always received elsewhere, I would not of paid hundreds of dollars if I wasn’t able to get a complete service. Second I was told I would receive a phone call to schedule my appts, that too never happened, it wasn’t until 5 days later when I went for a previously arranged appt that they wanted to schedule my appt, and than offered an appt that was a cancelation by another, otherwise they were not able to book for 2-3 weeks out. When you take thousands of dollars, services are expected in a timely manner. Lastly my free service offered, has to be arranged for someone to come in, and who knows how long that will take. So for that only a two. The location is combiner, the office nothing great, relatively clean.

Emily was so professional and explained everything thoroughly. She made the process very pleasant!

Katie was very friendly so was the other staff katie answered all my questions and did my service exceptionally well she was awesome I highly recommend coming here and will definitely return in the future

Cydney was very friendly, professional and detailed in her work. I was super comfortable with her and the service was great. No pain for me. I'll be back.

Kealy held such a great consult! Any question I had she had an answer for. Very reassuring.

Emily did an amazing job and made me feel very comfortable. She explained everything to me and made my experience stress free .

Cindy was great!

I had a great experience here! My technician made me feel very comfortable and relaxing during the whole process!

Thank you Katie for all the information and the Botox treatment. I will be seeing you again soon

The building was super clean. Staff was very friendly. My nurse was very compassionate while doing my treatment and I appreciate that so much!! This was my first experience here and I am very happy! I can’t wait to complete my laser hair treatments and see the results!! 🤩

My experience with Ideal Image has been nothing short of amazing. I received their laser hair removal treatments. I had to switch locations in the middle of my treatments due to moving and they made the transition so smooth and easy. I’m highly pleased with the results of my treatments and the great customer service I received every single visit. Thank you ladies!!!!

Love this office! They’re so nice, professional, and make laser hair removal fun! Highly recommend! Katie from the front desk as well as nurses Katie and Cydney are AMAZING!! 🙂

My experience was wonderful, I had katie do my lip fillers and she made me feel at ease. Always told me what she was going to do next and was very sanitary. Love them!

Ideal Image is awesome!!! Very professional, excellent customer service and very timely. Receiving service from Ideal Image was one of the best decisions that I have ever made. You will see results after your first session! Thank You Ideal Image You Rock!!!

They always do a great job walking me through what to expect from treatments. They listen to and answer any questions or concerns I have. I’m also very happy that they have covid precautions!

Both Katie’s were awesome!

All my questions was answered and the staff was friendly and attentive .My concerns about the service that Ideal Image provides.

I have gotten multiple areas treated for laser removal and nothing less than perfection has been performed for every service. They truly make sure that their customers are taken care of and get the most out of what they offer. Katie is the best!! Always friendly and professional.

Great experience & didn’t hurt as bad as I thought & praying I get great results

Very good experience.

They were great and my treatment was fast and painless. If I would’ve known it was this quick and easy, I would have done it sooner!

Very informative and friendly!

The staff is always very pleasant and they make you comfortable during any treatments being performed!

It was great!

Wonderful people to help you with your hairy situations!!

Maggie, my consultant, was amazing! I enjoyed her positive energy and laughter!

This was my first laser hair removal appointment. Cydney was very kind and was good with communicating with me what to expect and how to make sure I had the best experience possible.

After reading the reviews, I was terrified to say the least. However, my facial hair makes me so self-conscious, so I went to ideal image for laser hair removal. During the entire consultation process (online for COVID) they were professional and answered all my questions. I put a down payment of $500 for the procedure. My first appointment was only about 2 weeks after the consultation, and I was sadly told my hair was not dark enough for results. However, Katie, whom I was scheduled to get hair removal with, was so sweet and knowledgeable. She did not force me to go through with the procedure, and gave me honest opinions. A week later I have received my money back. I’m very pleased. Do not be afraid to schedule because of the reviews. I had NO trouble what-so-ever receiving my refund.

The ladies here are always so nice and professional. No pushy sales tactics or snobby types here! Love them and my results!

Emily was absolutely fantastic!!!! Extremely professional yet super sweet! She made what could have been an extremely awkward first visit an absolutely relaxing event! When(not if) you book, be sure to choose her! You will NOT be disappointed

Katie, RN; Did my Botox and lip filler today. She was very thorough in her communication and expectations. She walked me through everything, and I felt very comfortable and relaxed the entire time. I am extremely pleased with my results. Thank you, Katie.

Quick and precise

This was my 1st experience at the Winston Salem location. Katie was professional and did a great job of making me feel comfortable. She was very knowledgeable answering all of my questions. I will definitely be returning for more services.

I love this idea image in Winston Salem. I have been coming here for years. Always professional and so helpful.

Everyone is very professional and pleasant. They do a great job of seeing you right at your appointed time. Scheduling is easy.

Wonderful! The staff is super nice and very professional. I have also been having great success with my treatment.

Went to Ideal Image this morning for the first time and was on top of the world when I left. This place is hands down on top of everything when it comes to Covid-19 prevention. I seen Kati and she is super down to earth and really took her time to make sure I was comfortable while getting my lip filler and Botox (first time doing botox so I was a little nervous) I can't wait to go back for my follow up appt. Office was spotless too. 🏆🏆🏆

Staff was friendly and professional. Went very smooth.

Always a great experience! Friendly staff and quick!

Everyone I interacted with was very professional and knowledgeable. It was easy to make the appointment and payment, and I was impressed with their COVID precautions.

Very sweet and professional group here. They make sure they are doing procedures in ways that compliment YOU. They make sure you are comfortable and answer any questions without making me feel like it's a bother.

Evan made me feel so comfortable during my CoolSculpting appointment. She has the best personality and explained everything to me, asked if I had questions, she was just super! The experience itself was actually not unpleasant and I am looking forward to my session next month.

They work with you and makes sure all questioned are answered. Awesom discounts for services and professional staff.

Katie is the very best! She is quick, accurate, and professional. I highly recommend doing something that will enhance your outdoor lifestyle! I have never enjoyed putting on a swimsuit. Now shaving is the least of my worries.

I had the pleasure of receiving treatments from Katie Warren at Ideal Image. I will never go to anyone else from now on. She is so professional, makes me feel extremely comfortable (so fun), and does an amazing job. I highly recommend her to everyone!!!! Ask for Katie! Also, Katie Lewis helped to sign me up for services and it was such a smooth and easy process. I look forward to continuing treatments and possibly adding other services later.

Nice friendly staff

I have been coming to the Winston-Salem locations for over a year. The staff is always professional & friendly. I work the night shift at the hospital and have had to reschedule several times and they have always been accommodating with changing times. Overall a win at this location.. I plan on getting more areas done by them! Thanks 🙂

Very pleasant, professional staff. Fast & easy. Highly recommend!

When I went, the staff I met were very nice. However, whoever manages payments and refunds is a joke. I’ve been fighting for 2 months to get them to cancel everything after being told my hair was too light to treat and they couldn’t help me. The bank has been sending me nasty grams (GOD HELP THEM IF IT GOES DELINQUENT AND HITS OUR CREDIT) and I was charged yesterday despite not receiving the service. I’ve called and called and they refuse to call back to inform me of what’s going on and let me know what is taking so long. I’ve had it. I will never go here for anything ever again. Be warned! If you’re getting laser hair removal, go in and have them look at your follicles before you sign ANY finance paperwork or they will run you through the ringer!

Always pleasant staff and the nurse walks you through everything. Very pleased with my experience at the Winston location.

All the staff was professional and polite. My initial contact was with Shannon. She was extremely helpful and knowledgeable. Her follow through to ensure my appointment went smoothly was outstanding.

I love going to Ideal Image. I always get great results! Katie is amazing and very talented. I encourage everyone to give them a try. You will be pleasantly surprised!