I really liked the girl who did my laser. Very nice and made me feel really comfortable.

Great service today!!

the nurse was extra ordinary good and caring she knew exactly how to do her job i was so happy with her services

Omowale was an INCREDIBLE provider! I have never felt so at home and cared for by any other provider! I’ve had the privilege of having many wonderful providers at different locations but she is by far the best! I cannot wait to come back and see her again ♥️

Love this location!

Very professional, courteous and non-judgmental. I don't have a perfect body, and I did not feel judged or belittled at all. The procedure itself was faster and easier than I expected.

My experience today was very painful. I don’t know what the nurse was doing but my last visits was not painful as this one was. I do not want that nurse again

I have dealt with these people since February 2019. I did receive part(150$ Worth) of the service that I paid for…. I am still waiting on the other part (700$) they told me they would contact me, but they never did… i’ve ask for a refund (for the services I have not received !) because I was not satisfied with the first services. But that isn’t an option!!! I would not recommend anyone spending their money here!!! Note: red flags!! they are not willing to give you your money back …for ANY reason- even if you don’t receive the services you paid for!!!!!!

Kate was amazing!!! First experience with laser hair removal. Kate addressed my concerns and made the entire experience relaxing and easy! Looking forward to my next treatment and getting more treatments in the future. ♥️♥️⭐️⭐️⭐️🥇🥇

Megan, April, Cami and Erynne are a great team! Very friendly, informative and professional. Would recommend this location highly!

Ms. Tara was super vibrant and passionate I really loved her energy. Mr. Eric was very helpful and uplifting he made it so easy to talk too. I could only imagine the rest of the staff, I honestly love how they make everything smooth and easy and make you feel comfortable and extremely excited to want to do this at the end of the day. I think I found my new family lol very supportive and customer service is impeccable I recommend this to anyone and will tell them this business and the people working for them are heaven sent.🥰🥰🥰🥰🥰

April was fantastic. She is the sweetest and will explain everything to you. The team is also very attentive and kind. Definitely the right place to come too.

The staff here is great!! They are so nice and professional. I love how easy it is to talk with them during the treatment because its such a great distraction!

Friendly staff

Katie is a very professional, precise and her service is remarkable. You have a great employee on your team. She deserves a raise.

It was great and professional

Megan if thorough & very good at what she does.

Megan was very professional! She made me feel right at home, friendly and easy to talk to. My painful session was over before I knew. I love ideal image:) Been a customer for years!!!!

I love Ideal Image! They are so professional, kind and reliable. I works! And makes me feel so much better about how I look. Thank you!!

Megan was great!

I’ve always had amazing experiences at Ideal Image. The staff are super friendly and really care about what they do.

Friendly staff, appointments are fast and efficient

Most of my experiences had been positive at the WS Ideal Image. However, today when I went I was very dissapointed. My appointment was originally March 24. I was unable to make that appointment and was rescheduled for July 30. I went in today thinking I was having a normal treatment. In my head I thought I would have 12-16 treatments for what I paid for. Today, before I started treatment, the technician said I was doing one of the lifetime treatments and I was confused. She said my last treatment in February was my 9th and final treatment that I had paid for and all treatments going forward would be charged a small fee. If my treatment in February was my last treatment, I should have been told it was my last treatment ect. rather than rearranging my work schedule today to be told my treatments were over in February. Just disappointed because I thought I had more treatments and was told I would have to pay for this.

The lady seemed to have an attitude towards me when I went to my appointment and was very ruff when cleaning the area to get treated. Did not appreciate that at all and on top of that they took a while to get me seen even though I arrived early.

The staff members were great but I wish I was told about the pain before I paid for treatment. Also I wish I’d known that I’d have to pay for numbing cream.

Megan was great! Very comfortable and easy process, friendly staff, very clean environment.

My experience with Fawn Baker was wonderful, she covered all questions and explained process and costs. Very friendly,professional, knowledgeable and patient. Sincerely Robin Rominger

Great service!

Great experience over all..

Katie is great!

The lady(nurse?) that did my cool sculpting was very knowledgeable and accommodating. I am very vulnerable when it comes to showing my body to anyone, but she did not seem judgmental at all- if anything, she made me feel sort of comfortable- well as comfortable as I could be. I just received the tx last Tuesday so I have not seen any results physically, but I would still recommend ideal image just based off of the kindness and service I received all together. I may change my mind later depending on if I see results or not, but as of right now- I am thoroughly impressed!!!:)

April is the best!!!

I drove 1 hour and 40 minutes to the next nearest ideal image. The support, communication, and professionalism was 10/10. I generally go to Charlotte NC, but have the worst time scheduling and Winston Salem took me in. Helped me with getting my services done within the time frame they needed to be done. After spending thousands of dollars for this company THIS LOCATION made me feel like it is all worth it! Erynne, Tavia, and Arianna all made my day. They all deserve recognition and this place takes a dump on the other location!!! Thanks everyone. (I’m sure I’ll be back to charlotte) but I’m willing to make the commute for THIS type of customer service

Katie was super sweet and attentive. She made sure I was very comfortable during my cool sculpting appointment.

The nurse who took care of me today is amazing. She always makes me feel so comfortable! She’s super thorough and really quick! Love her! She’s great at her job!

Ariana did a wonderful job! She explained the hair shedding process in detail and made my overall experience wonderful! The entire staff was friendly and welcoming as always!

Excellent

Very nice friendly and explained everything greatly

Horrible experience. Made an appointment for cool sculpting on my arms in April for June 1st. I had a virtual consultation with someone who said I was a good candidate for the procedure. My appointment was yesterday and for about 2 hours I was there with a nurse who was trying her best to “make it work” but she did not think my results would look good so eventually we opted out of services altogether. I am awaiting a callback from a manager so I can be refunded the amount of $150 I paid yesterday and $111+ that I paid to finance the remaining balance. I feel like management should have intervened yesterday. I was looking forward to having the procedure done, took off of work, and just wasted time altogether. The nurse April was very nice but everything could have been avoided from the beginning during consultation. This is the only procedure that I wanted at Ideal Image. I am not interested in any other services.

My experience was great! I got lip fillers and the nurse that did my visit was wonderful! She was informative and very caring. She continuously made sure I was comfortable and okay!

Terrible first experience. I paid up front for a package in mid-May, then was told the only available appointment was at the end of June which was during my scheduled vacation. The next available appointment was IN SEPTEMBER?? How is this a business model? I know from previous reviews I will not be refunded my money. I'm on the cancelation call list, and am waiting for someone to call me who can address my request for either a refund or better options than what I have been given. It's going to be a stretch for them to recover from this awful first impression.

I had a terrible experience with this company!!! I had paid in full for laser hair removal but I had a terrible allergic reaction on my whole legs which resulted to dark spots all over my legs which took forever to go away. I had the reaction on my first session on my knees but was told to take antihistamines to prevent the same reaction on my 2nd session but on my 2nd session in December 2020, I had a far worse reaction than my first and they were all over my legs. In fact, I still have some noticeable dark spots as of this writing. I refused to do more sessions on my legs and underarms since they use the same laser for both. I was told that they don't do refunds and would only let me switch to a different service of my choice. I decided I wanted to try the cooltone than lose my money but it took forever for them to process the switch. The manager Katie does not know how to resolve issues and would not return all my calls. I have been calling them to request that I get my procedures done before the end of the month since I am leaving out-of-state but they never got back to me. I am so frustrated and I am going to file a complaint with Better Business Bureau. I have given this company so many chances but they never talked to me and the manager has always been avoidant and does not talk or explain to me to address this issue. I will never do business with this company again nor will I ever recommend them to anyone I know. Their no refund policy is ridiculous! They just want to take your money but they don't put any effort into giving you the service they promised!!!! I have attached pictures of the reaction I got from the procedure. Pls. save yourself from trouble and stay away from this company!!!!

Katie and team are super professional and great communicators!

Amazing service! Glad I chose Ideal Image

Was made to pay in advance and was told I could get an appointment within the request time frame. Then told after transaction that wasn’t available. Then also told that it’s no refundable. Asked to speak to manager wouldn’t let me do that. Was told client support would contact within days. The worst experience ever and haven’t even received service.

Loved every bit of the experience. April was great she explained everything before hand and was vey friendly.

Cydney, RN does a great job with laser hair removal service. Laser hair removal can be painful at times but Cydney has made my experience more manageable through her techniques.

Katie is wonderful and I have the best experience when I'm there. She makes sure I'm comfortable and ensures that I get the best results. I highly recommend in requesting her for your service.

Sydney & Katie are amazing at what they do. They make you feel very comfortable. Every staff member has always been so nice!! If you haven't tried them, your should!!

Very wonderful nice staff!!Always very welcoming and makes the experience there lovely.

My laser assistant is always so pleasant and informative! I’ve never seen an unwelcoming face going into the building. Also very sanitary and clean

Everyone is always wonderful! Professional and kind! Highly recommend!

Can’t wait until I start! Easiest process ever

Only complain is the wait for appointment. 3 months is a long time I should have asked up front. I went through the entire process only to find out I possibly can get in in July. I'm thinking of canceling prior to first payment. That's a long time to wait and pay 3 months for no service

I had a wonderful experience and plan on returning soon! KATIE YOU WERE AMAZING 👏

Excellent excellent excellent

This was my very first appointment to start the process of laser hair removal , my nurse Katie was the BEST very professional and walked me through the whole process would highly recommend!!

The ladies were amazing! I spent the most time with April and she calmed me down and gave me great advice for my procedures. 10000/10 recommend this office.

Leigh was very helpful and patient.

Friendly staff all around receptionist, nurse practitioner and aesthetician. Results so far are great.

I was very nervous but Sydney made sure to make my experience a good one. she was very informative and patient. I would recommend her to anyone! My first time wasn't as bad as I thought it was going to be.

Katie Warren has performed multiple services on me in the past. Not only is she very professional but her knowledge of her craft is thorough. There was never a moment that I felt uncomfortable or nervous. She answered every question with kindness which made it easier to trust her to provide me with a service that otherwise may be a little nerve racking. I would HIGHLY recommend seeing Katie Warren for any service that Ideal Image provides! Thank you Katie for all of my wonderful services.

Thank you Katie W for your help! First experience was very positive! I will be back.

Where do I begin, the Winston Salem center is absolutely fantastic! It starts when you walk in the door and see Katie’s smiling face. She is amazing at her job and such an asset to your company! MacKayla and April performed my treatment. MacKayla is so knowledgeable about everything and does an excellent job with all my treatments. She ALWAYS goes above and beyond for me! April did a great job with my Botox. She was very thorough and precise with her injections. Finally, Cydney was working hard and giving such great guest service. She is just the sweetest nurse and always takes excellent care of me! You have the best team in Winston!

So far I have had a great experience each visit.

Emily has always been super awesome and nice, she goes in and gets the job done!! I love it! And the environment is always super friendly!

I visited today for an appointment for wrinkle relaxers. The team was very professional and took their time to thoroughly explain the procedure and answer any questions I had. Overall the experience was wonderful with very little discomfort. Would recommend to anyone.

I always have the best experience here. Very professional, great communication, very clean, and they have amazing staff members! Today I had Katie, and she was just awesome, very friendly, extremely nice, and had patience with me during my session. Highly recommend this location for your laser hair removal needs!

It was AMAZING !!

They will take your money, then schedule your appointment months out. And when you complain they will blame it on you. Also they won't be easy to contact for a discount. Stay far away from this place

I sadly had a terrible experience with ideal image in Winston Salem. I bought a bbl package, and at my first session I was injured horribly. I got terrible red large bumps all across my face that were painful and itched like crazy. I was blamed for the way my skin reacted, then heavily pressured to purchase a different packaged from them. I've been trying to get a refund for the last month and can't get anyone to call me back. They treat you like a paycheck, and don't care how you feel or what you look like. Don't waste your time or money.

Cindy is the best! She made my laser treatment more tolerable.

Love going to ideal image! Great, friendly service. Worked with Sidney (sorry if I spelled wrong) today and she was so friendly and efficient.

I paid for the service and haven't been contacted like I was told I would to make an appointment. The ONLY reason I got it now was because the double points if you schedule before March 10th 2021.

Lovely experience. Katie was very professional and gave me some very helpful information.

I had a great nurse. She was nice, pleasent, and friendly. She answered all my questions and she was super comfortable to talk to. She made me feel at home. I loved my experienced and I would definitely do it again.

Staff was friendly. Provider explained the procedure in detail. During the procedure she told me everything she was doing before she did anything. I was in and out in less than 30 minutes.

Good virtual consultation. ... very knowledgeable an very quick response on questions asked.

Very helpful on the consultation. Very informative.

My experience with ideal image has been flawless and so much more relaxing than I anticipated. It’s natural to have nerves when getting laser hair removal but I feel like I am getting top notch treatment and already seeing amazing results after only two treatments! I would recommend this to all my friends!

Very pleasant & professional

I had a great experience here. They were extremely professional and efficient. Emily, the nurse who performed my BBL laser treatment was really thorough about explaining the procedure, and follow-up care. Ideal Image has a really good reputation nationally- they offer all the current cosmetic/aesthetic services you would expect at a Med-Spa. I'd definitely recommend the Winston-Salem location.

Bought package and explained exactly what I received from other vendors/spas, what I wanted, when arrived to my appt. they were unable to fulfill an area which I have always received elsewhere, I would not of paid hundreds of dollars if I wasn’t able to get a complete service. Second I was told I would receive a phone call to schedule my appts, that too never happened, it wasn’t until 5 days later when I went for a previously arranged appt that they wanted to schedule my appt, and than offered an appt that was a cancelation by another, otherwise they were not able to book for 2-3 weeks out. When you take thousands of dollars, services are expected in a timely manner. Lastly my free service offered, has to be arranged for someone to come in, and who knows how long that will take. So for that only a two. The location is combiner, the office nothing great, relatively clean.

Emily was so professional and explained everything thoroughly. She made the process very pleasant!

Katie was very friendly so was the other staff katie answered all my questions and did my service exceptionally well she was awesome I highly recommend coming here and will definitely return in the future

Kealy held such a great consult! Any question I had she had an answer for. Very reassuring.

Cydney was very friendly, professional and detailed in her work. I was super comfortable with her and the service was great. No pain for me. I'll be back.

Emily did an amazing job and made me feel very comfortable. She explained everything to me and made my experience stress free .

Cindy was great!

I had a great experience here! My technician made me feel very comfortable and relaxing during the whole process!

Thank you Katie for all the information and the Botox treatment. I will be seeing you again soon

The building was super clean. Staff was very friendly. My nurse was very compassionate while doing my treatment and I appreciate that so much!! This was my first experience here and I am very happy! I can’t wait to complete my laser hair treatments and see the results!! 🤩

My experience with Ideal Image has been nothing short of amazing. I received their laser hair removal treatments. I had to switch locations in the middle of my treatments due to moving and they made the transition so smooth and easy. I’m highly pleased with the results of my treatments and the great customer service I received every single visit. Thank you ladies!!!!

Love this office! They’re so nice, professional, and make laser hair removal fun! Highly recommend! Katie from the front desk as well as nurses Katie and Cydney are AMAZING!! 🙂

My experience was wonderful, I had katie do my lip fillers and she made me feel at ease. Always told me what she was going to do next and was very sanitary. Love them!

Ideal Image is awesome!!! Very professional, excellent customer service and very timely. Receiving service from Ideal Image was one of the best decisions that I have ever made. You will see results after your first session! Thank You Ideal Image You Rock!!!

They always do a great job walking me through what to expect from treatments. They listen to and answer any questions or concerns I have. I’m also very happy that they have covid precautions!

Both Katie’s were awesome!

All my questions was answered and the staff was friendly and attentive .My concerns about the service that Ideal Image provides.

I have gotten multiple areas treated for laser removal and nothing less than perfection has been performed for every service. They truly make sure that their customers are taken care of and get the most out of what they offer. Katie is the best!! Always friendly and professional.