My reaction with my appointment. Idea image took the time to resolve the issue. I appreciate their professionalism and kindness.

I had Stacey and she was great! She was nice and very informative.

The NP was amazing and so friendly

The prices are crazy and not reasonable at all

Great experience. Knowledgeable and friendly staff

Chelsea the representative was very helpful in explaining everything from with them

Lydia was INCREDIBLE. Made the experience so comfortable! She is the best!

Did not know what to expect when i began my laser hair removal process. But all the staff has been very friendly and helpful. Just had my 6th session with Mo, and she was thorough, helpful and funny to help the process along. Definitely seeing the results I was expecting!

Thanks so much for everything. I had Mo help me and she was very professional and made me feel very comfortable. I recommend this place for their service and great people. Thanks again Mo.

This was my first visit at Ideal Image. I had a laser hair removal treatment in my bikini area. Everyone was very nice and explained things thoroughly. I wasn’t sure what to expect, but I was happy with my experience and look forward to going back for additional treatments.

Everybody was very nice I really like the lady that took care of me and I am definitely be back how do you suggest I do image in Columbus to everyone

Today I received my third laser treatment from Ideal Image and I have absolutely no complaints. They are a fantastic provider of cosmetic services, but today the woman behind the laser was Mo and she is simply fantastic. Laser hair removal isn’t an enjoyable experience. Anything that has the word “laser” in it isn’t going to be filled with warm fuzzies, but no one goes into this experience ignorant to that. Knowing that, you want the person who is pulling that trigger to be professional, fastidious, with a great sense of humor. There wasn’t any point that I felt uncomfortable or awkward during the appointment. When you’re spread eagle with the energy of an exploding star harnessed by the magic of technology being shot into your lady garden, and you don’t feel the least bit awkward is a testament to the skill and bedside manner of Mo. The entire staff is great, but I will be requesting Mo for all of my future dates with a laser.

I love coming here. They get you in and out with not having to wait long and everyone is so nice.

Nice people, accommodating, made sure I was comfortable

Kristin Cooper was extremely professional and informative with my filler appointment ,She is an artist !! She also did my Botox and along with my friend Ruthie and her son Adam we a feel it looked natural and was painless. I will recommmed her to all my friends !

Elena was fantastic! Extremely thorough and fast!

Everyone at the center was super friendly and helpful! They provided me with great information on which services were right for me and I am so happy with my results! The nurse practitioners did a great job and I will be back soon! And I have been back quite a few times since my initial review! Great service and they scheduled my treatments promptly and I am loving the results! I also went back recently for BBL! The NP was super nice and took her time and walked me through it! Loving the results so far! Went back again for Botox, again super friendly staff they got an appointment for me quickly and were on time! Always enjoy visiting the center for my treatments. Update is I’ve done filler recently, great help determining the right amount for me and the results have been fabulous!

Wondeful

The ladies at Ideal Image are always so polite and professional. The NP’s are extremely patient and careful and always willing to answer questions. They’ve been extremely helpful while navigating the confusion with the pandemic and have done so through the implementation of an app where you can manage your appointments and extending contracts when necessary to get you back on track with your pre pandemic schedule. Great place with equally great people.

The lady I talked with was very nice and professional. However, the prices were ridiculous. On instagram, it stated the prices could be as low as 39.00 a month. I feel this was a click bait.

Mo was my provider and she was amazing! Super friendly, we had great conversation which made the appointment fly by. Sarah at the front desk was also amazing. Everyone in this location is great!

What started as an inquiry about laser hair removal has turned into a full blown plan and journey to improve my body and confidence. Every step of the way the staff has been honest, helpful, informative and friendly. I trust them and look forward to my services.

Lynette was personable, friendly, courteous and knowledgeable, she completely made me feel at ease through the consultation and I look forward to working with your staff!

My experience at ideal image was great!👍

It was amazing, they worked with me to find the best customized package for me!

MY BF GOT RIPPED OFF COMPLETELY! MY LASER HAIR REMOVAL COST UNDER $200 TO GET MY UNDERARMS. WHEN I ASKED THEM FOR A QUOTE, THEY TOLD ME UPWARDS OF $1500! THEY HAD UNLIMITED TOUCHUPS, BUT IF YOU GET 6 SESSIONS, IT'S TYPICALLY NOT NEEDED. I ASKED THEM WHY THEY COST SO MUCH MORE, AND THEY COULDN'T GIVE ME AN ANSWER. JUST SHRUGS. MY BOYFRIEND PAID $2500 FOR WHAT HE NEEDED. I ASKED MY PLACE AND THEY SAID THE SAME FOR $200. TOTAL IMAGE JUST THINKS IF THEY HAVE A NICE LOCATION, THEY CAN STEAL PEOPLES MONEY. OH ANDDDD, HE SIGNED UP FOR FINANCING AND THEY HIS DOCTOR TOLD HIM HE COULD DO IT ANOTHER WAY, HE HADN'T EVEN GOT ANY SERVICES DONE YET. AND THEY SAID HE COULDN'T BACK OUT OF THE FINANCE PLAN....WHAT???

Very professional. Veryy helpful!

I saw Stacey and she so far was the best informative person I’ve seen. She made my treatment most comfortable in which I was a little anxious due to a previous appointment but the technique she used made everything better. She also was very tactful of presenting to me suggestion of what packages of treatment the company offer after I have my lipo 360 and fat graph procedure when I didn’t even have to ask, along with those things she wouldn’t suggest me to do around the time of my surgery. I have requested her again but I wasn’t able to get her for future appointments due to rotation of workers. She exceeded the expectations unlike the others.

Had a great treatment with Moe and Sarah and Aubrey up front are great!!!

Don't waste your money!!!!! It's impossible to get an appointment and if you're lucky enough they'll tell you there's some reason they can't perform the service you've already paid for ahead of time. They are habitually late and they don't offer many services. One service they do offer is cool sculpting which is a holy hot waste of money. I don't know what pictures they doctored up on their website but don't expect to see results. And you can forget about any refunds for anything. Also, you can't e-mail them so when you get a text saying you canceled an appointment to reschedule, don't count on the date being accurate.

The staff were awesome and answered all my questions. Very accommodating and made me feel comfortable.

I am super glad that I made the decision to go to Ideal Image. I have only had my first two visits and both have been a wonderful experience. My providers have been very kind, pleasant, and knowledgeable. I had results within two weeks of my first visit which was so great to see so fast. I am looking forward to my final results. I highly recommend this office. Thank you!

My specialized consultant was phenomenal and a really sweet woman. She answered all my questions and made my laser hair removal questions, finance, scheduling process so easy.

touch up after two years. still happy with my results. friendly and knowledgeable staff

Lydia was AMAZING!! So kind and helpful. She made the experience enjoyable, was very knowledgeable, and gave much appreciated feedback when I asked! Would highly recommend!

My provider was so awesome. I was terrified to get my first treatment and Lynda took her time and talked me through it❤️Thank you for such a wonderful experience.

I came to Ideal Image (Easton) for coolsculpting and was very impressed with the professionalism and kind nature of the staff I interacted with! Lydia completed my service and she was so personable, made me feel comfortable, and answered any questions I had. I would recommend her & Ideal Image to anybody!

I’ve been seeing amazing results this place is amazing

I’ve been to Ideal Image a few times now and every time I go, the staff is extremely helpful and friendly! They’re also great at consultations and not making you feel pressured to do anything extra than what you’re there for. I’ll definitely keep going back if I need them again ☺️

I think her name was Stacey she was AMAZING!!!!! It was only my second visit and my first didn’t go well however Stacey made me feel very at ease. She GREAT at her job. I will only schedule with her from now on and I told her that.

Kristin was very professional, friendly and communicated well during my BBL treatment. The results have been great. I’m very satisfied and would highly recommend Kristin and Ideal Image.

Hailey was wonderful.

My experience during the consultation with Sherry was very pleasant, she went out of her way to get me the best treatment for my money. However I’ve have not bought a package yet, or started treatment.

Katie provided a great service. So diligent in her service and beyond. She offered the ice pack. Aloe Vera can new face mask. Details that made the difference and turned my experience so pleasant Thank you Katie. So sad you are leaving Columbus. Wish you the best. Those new clients will be blessed.

Mo was fantastic! Very friendly and made the process very comfortable! Highly recommend her!

Havent had the treatment yet ,however so far so good

Very enjoyable experience. Staff is always knowledgeable, professional, kind, and caring. No matter what the procedure is, they put their client’s safety first.

Awesome wonderful

Loved the atmosphere friendly staff, love the results im getting, very satisfied

Everyone has been very kind as well as candid in regard to what treatments will work for me and ones that may not provide the maximum results. I appreciate the transparency and customer service.

The Nurse practitioner was very nice considerate and sweet . She made my experience comfortable and easy . I am looking forward to the results !

Good experience with crew but wasn't what i was told on phone about how it works. Alot of money to not lose weight like it shows on ads. Never told till today had to do same place more then once

Very friendly staff, duration of appointments are always quick too!

I was impressed with the professionalism and attention to covid protocols as well as the friendliness of the staff. Everything was explained carefully and I would definitely recommend this facility to a friend.

I have been seen at Ideal Image for several different procedures. Lydia Sandman is always professional and very knowledgeable. She is able to answer all my questions regarding the treatments and listens to my needs. I highly recommend visiting her at the Easton location.

It was great. Staff was very nice and helpful.

My nurse was awesome. Being that it was my first time experiencing this, she walked me through every step. She was amazing, because I was afraid. She didn’t rush the treatment.

I got Kybella injections at the Ideal Image Columbus location and I was so impressed with how welcoming and friendly all of the staff was! The nurses took excellent care of me during my service and made sure that I was comfortable throughout the entire process. They gave me clear aftercare instructions and even provided Tylenol and ice packs for my trip home. I couldn’t be more satisfied with my experience at Ideal Image Columbus and I will definitely be returning for any services I get in the future!!

😊

LAUREN was amazing ! I had lip fillers done and I am extremely happy with my results . She took special care in explaining every step. Would definitely recommend her !

Well taken care of and very professional! Thank you so much!!

Highly recommend!! The staff is very friendly and accommodating! I had a flight to catch and they got me in early even to make sure I wasn’t running late at all! I will definitely be back!!!

I want to start by stating that this is my second time leaving a review, as I was bribed into deleting the first one several months ago. Also, I am leaving this review an hour after my "complimentary session". First, I went in for a consultation with Lauren, who was very pleasant, but in hindsight, I feel like I was played. She kept going on and on about how I have the perfect skin color and the perfect hair type for laser hair removal and that I was just overall the perfect candidate. Never once in our entire conversation did she tell me that they only guarantee only 80% of hair removal - which still doesn't matter because not even 20% of my hair has been removed. Furthermore, I paid an extra $250 for lifetime guarantee, which was explained to me as you come back for unlimited sessions after your package (5 sessions) was done if you need touch ups. Of course I signed up for it because who wouldn't pay an extra $250 to PROTECT THEIR $5,000 INVESTMENT. Yes, I did indeed pay over $5,000 for upper and lower legs. After my 5 sessions were over, I had VERY VISIBLE hair ALL over my legs 2 months later. It didn't even look like I even got laser hair removal. So, I think it's okay I paid for the lifetime guarantee. I call to make another appointment and was told I'd have to pay over $200 for "touch ups". THAT is when I learned that lifetime guarantee didn't mean free "touch up" sessions, but just DISCOUNTED follow up sessions. That was NOT disclosed to me, otherwise I wouldn't have paid for it. I would also like to disclose that I was still making payments on the $5,000 despite almost all of my hair growing back because I was making payments. Fast forward to months later after my last session, I decide to leave a review because I don't think it's fair to be lied to when you pay thousands of dollars for a service you did not properly receive. I actually left a 2 star review last time because at least they're nice people and do make you feel comfortable while you're there. Now, I only leave one star because of the lies and games. So after leaving my first review, I get a call from someone at Ideal Image (I don't remember her name, but the woman who did my treatment today said it sounded like it was Elaina based on my situation) apologizing for my experience and they want to make it right. She told me they would take care of me on a session by session basis ("complimentary sessions" even though it's not complimentary. You're fixing your failure). Basically, I'd go in and whoever did my treatment that day would take pictures of my legs and determine if I needed another "complimentary session". And basically that's how it would go until at least 80% of my hair was gone because she claimed that's what they can guarantee. I said okay sounds great. Then she says BUT I had to take down the bad review I left before she'd book an appointment for me. Being naive and genuinely seeing the best in people, I did. She said she would explain everything to the lady who was going to do my treatments that day and they'd be up to speed. So, I go to my "complimentary session" and Lauren (a different one than the consultant) had no idea about anything. Nobody told her anything and there were no notes so I had to explain everything to her. So she finishes my session and she decides that I do indeed need another session. Fast forward three months later, and I get my next "complimentary session". Once again, the lady (forget her name but it wasn't Lauren) had no idea what was going on and was very skeptical about everything I was saying. First, I'd like to start by saying she did horrible with my treatment today. She missed an ENTIRE strip on my left thigh. Additionally, she didn't treat the top third of my thigh and when I asked her why she didn't she claimed that anything within a hands distance starting from the bikini line down is considered bikini area. She didn't let me schedule another appointment and told me she'd have Elaina contact me and wouldn't give me her contact info. I am seeking legal action. I'm sick of your lies and games.

I have had a great experience here and Stacy has been wonderful. So grateful.

Stacey was great! Best session I’ve had yet.

Went smoothly everyone I talked to was nice can’t wait to get started

Wonderful experience. Punctual, and informative. Pleasant experience tailored to each person. 10/10 would recommend based on experience!

Fantastic

I was very comfortable setting and they made me feel at home

I went to get my routine Botox and had some changes that I was considering so I had a lot of questions. Kristin spent time ensuring all my questions were answered and helping me come to the best decision based on her professional expertise. I couldn’t be happier with the results!

Ashley was wonderful. She took the time to ensure that she covered every single inch that I wanted treated. She verified the heat settings for me and was very gentle! Highly recommended!!

Kathryn was very helpful and kind. I look forward to my 1st appointment.

The service is excellent however the process of having a consultation and paying, but then having to wait two months to get an appointment is unacceptable.

Great experience! It was my first time and was kinda nervous but my nurse explained everything thoroughly and answered all my questions and concerns.

Really loved Lidia she was wonderful! Amazing place will be back in 6weeks!

She was very sweet and informative and very personal. Would love to work with her again when I set up to get the laser hair removal.

Wonderful & warm, friendly & caring staff! My technician, Kristen, was so friendly and very professional. Explained everything in detail & made sure I was always comfortable throughout my visit!

I will always be thankful for you guys. Im a women that suffers from PCOS and have battled facial hair for years until now. Im always treated so well at my appointments. I cant say enough about the blessing you have given me. Thank you truly

Good communication so far.

This was my second treatment and it was just as informative, professional, quick and Friendly as the first time even though it was a different location...They were all Great!

Amazing, as usual. I'm always well taken care of, made to feel comforatble, armed with the knowledge I need, and all my questions are always answered.

Stacy was AMAZING for my first laser hair removal session today. She made sure to review all of my medical information and what to expect for the procedures. She made me feel super comfortable during the entire process. I originally had some challenges during my virtual consulting process and Elijah (Area Manager) made it a priority to call me directly to ensure the rest of my experience was excellent. I really appreciated the extra follow up and due diligence.

It was excellent. Every step was throughly explained so I knew what to expect. Highly recommend!

Always know I will feel great coming out.

Very good customer service was very pleased with my appointment and my results I will definitely be recommending ideal image to my friends

They are thieves, they took my friends money from ally lending and they are refusing to refund the money for the services she did not booked Don’t go there save your money for something better

My service was ok; however, i inquired about a single session for my breast which is approx 25 pieces of hair and a session above my navel which is approx 25 pieces of hair. To be quoted different prices is unacceptable. I was told that any service as a member that i would receive 50% off; however, i received an email today that i do not receive any % off for a single session which is not what was communicated when i purchased the package. I believe Ideal Image overcharges for single sessions especially if there is not a lot of hair in the area. I can see if there is lots of hair but i'm talking less than 75 pieces of hair and you guys are trying to charge more than $500. This is unreal

Wonderful and quick!

I love Ideal Image! Everyone was so fantastic here. I highly recommend them!

The staff is great and they get me in and out for a quick appointment

The worker was very nice and explained everything she was doing. I am very hopeful for grate results

The staff is very friendly, They do a great job with their work as well as just making you feel comfortable.

Your team is wonderful. Very patient and accommodating. I have been very please with both the people and the results!

It was great

It was good experience.

It was great, very welcoming and I was made to feel extremely comfortable!

Staff is nice. But I had 0 results with cool sculpting. Went back for follow up and they looked at my comparison photos and agreed. Paid a lot of money for nothing! They did not offer me any sort of discount or help to get the results I was looking for. Do not waste your money.

This is the best med spa in Columbus hands-down! If you’re lucky enough to get to be on Kristin’s schedule, count your lucky stars. She is the kindest nurse, so personable, and makes everything go so smoothly. I appreciate the way she explains everything to me before it happens and makes me feel completely at ease. The whole team is great, but Kristin deserves the world!