Everyone has been very kind as well as candid in regard to what treatments will work for me and ones that may not provide the maximum results. I appreciate the transparency and customer service.

The Nurse practitioner was very nice considerate and sweet . She made my experience comfortable and easy . I am looking forward to the results !

Good experience with crew but wasn't what i was told on phone about how it works. Alot of money to not lose weight like it shows on ads. Never told till today had to do same place more then once

Very friendly staff, duration of appointments are always quick too!

I was impressed with the professionalism and attention to covid protocols as well as the friendliness of the staff. Everything was explained carefully and I would definitely recommend this facility to a friend.

I have been seen at Ideal Image for several different procedures. Lydia Sandman is always professional and very knowledgeable. She is able to answer all my questions regarding the treatments and listens to my needs. I highly recommend visiting her at the Easton location.

It was great. Staff was very nice and helpful.

My nurse was awesome. Being that it was my first time experiencing this, she walked me through every step. She was amazing, because I was afraid. She didn’t rush the treatment.

I got Kybella injections at the Ideal Image Columbus location and I was so impressed with how welcoming and friendly all of the staff was! The nurses took excellent care of me during my service and made sure that I was comfortable throughout the entire process. They gave me clear aftercare instructions and even provided Tylenol and ice packs for my trip home. I couldn’t be more satisfied with my experience at Ideal Image Columbus and I will definitely be returning for any services I get in the future!!

Everyone at the center was super friendly and helpful! They provided me with great information on which services were right for me and I am so happy with my results! The nurse practitioners did a great job and I will be back soon! And I have been back quite a few times since my initial review! Great service and they scheduled my treatments promptly and I am loving the results! I also went back recently for BBL! The NP was super nice and took her time and walked me through it! Loving the results so far! Went back again for Botox, again super friendly staff they got an appointment for me quickly and were on time! Always enjoy visiting the center for my treatments.

😊

LAUREN was amazing ! I had lip fillers done and I am extremely happy with my results . She took special care in explaining every step. Would definitely recommend her !

Well taken care of and very professional! Thank you so much!!

Highly recommend!! The staff is very friendly and accommodating! I had a flight to catch and they got me in early even to make sure I wasn’t running late at all! I will definitely be back!!!

I want to start by stating that this is my second time leaving a review, as I was bribed into deleting the first one several months ago. Also, I am leaving this review an hour after my "complimentary session". First, I went in for a consultation with Lauren, who was very pleasant, but in hindsight, I feel like I was played. She kept going on and on about how I have the perfect skin color and the perfect hair type for laser hair removal and that I was just overall the perfect candidate. Never once in our entire conversation did she tell me that they only guarantee only 80% of hair removal - which still doesn't matter because not even 20% of my hair has been removed. Furthermore, I paid an extra $250 for lifetime guarantee, which was explained to me as you come back for unlimited sessions after your package (5 sessions) was done if you need touch ups. Of course I signed up for it because who wouldn't pay an extra $250 to PROTECT THEIR $5,000 INVESTMENT. Yes, I did indeed pay over $5,000 for upper and lower legs. After my 5 sessions were over, I had VERY VISIBLE hair ALL over my legs 2 months later. It didn't even look like I even got laser hair removal. So, I think it's okay I paid for the lifetime guarantee. I call to make another appointment and was told I'd have to pay over $200 for "touch ups". THAT is when I learned that lifetime guarantee didn't mean free "touch up" sessions, but just DISCOUNTED follow up sessions. That was NOT disclosed to me, otherwise I wouldn't have paid for it. I would also like to disclose that I was still making payments on the $5,000 despite almost all of my hair growing back because I was making payments. Fast forward to months later after my last session, I decide to leave a review because I don't think it's fair to be lied to when you pay thousands of dollars for a service you did not properly receive. I actually left a 2 star review last time because at least they're nice people and do make you feel comfortable while you're there. Now, I only leave one star because of the lies and games. So after leaving my first review, I get a call from someone at Ideal Image (I don't remember her name, but the woman who did my treatment today said it sounded like it was Elaina based on my situation) apologizing for my experience and they want to make it right. She told me they would take care of me on a session by session basis ("complimentary sessions" even though it's not complimentary. You're fixing your failure). Basically, I'd go in and whoever did my treatment that day would take pictures of my legs and determine if I needed another "complimentary session". And basically that's how it would go until at least 80% of my hair was gone because she claimed that's what they can guarantee. I said okay sounds great. Then she says BUT I had to take down the bad review I left before she'd book an appointment for me. Being naive and genuinely seeing the best in people, I did. She said she would explain everything to the lady who was going to do my treatments that day and they'd be up to speed. So, I go to my "complimentary session" and Lauren (a different one than the consultant) had no idea about anything. Nobody told her anything and there were no notes so I had to explain everything to her. So she finishes my session and she decides that I do indeed need another session. Fast forward three months later, and I get my next "complimentary session". Once again, the lady (forget her name but it wasn't Lauren) had no idea what was going on and was very skeptical about everything I was saying. First, I'd like to start by saying she did horrible with my treatment today. She missed an ENTIRE strip on my left thigh. Additionally, she didn't treat the top third of my thigh and when I asked her why she didn't she claimed that anything within a hands distance starting from the bikini line down is considered bikini area. She didn't let me schedule another appointment and told me she'd have Elaina contact me and wouldn't give me her contact info. I am seeking legal action. I'm sick of your lies and games.

I have had a great experience here and Stacy has been wonderful. So grateful.

Stacey was great! Best session I’ve had yet.

Went smoothly everyone I talked to was nice can’t wait to get started

Wonderful experience. Punctual, and informative. Pleasant experience tailored to each person. 10/10 would recommend based on experience!

Fantastic

I went to get my routine Botox and had some changes that I was considering so I had a lot of questions. Kristin spent time ensuring all my questions were answered and helping me come to the best decision based on her professional expertise. I couldn’t be happier with the results!

Ashley was wonderful. She took the time to ensure that she covered every single inch that I wanted treated. She verified the heat settings for me and was very gentle! Highly recommended!!

Kathryn was very helpful and kind. I look forward to my 1st appointment.

The service is excellent however the process of having a consultation and paying, but then having to wait two months to get an appointment is unacceptable.

Great experience! It was my first time and was kinda nervous but my nurse explained everything thoroughly and answered all my questions and concerns.

Really loved Lidia she was wonderful! Amazing place will be back in 6weeks!

She was very sweet and informative and very personal. Would love to work with her again when I set up to get the laser hair removal.

Wonderful & warm, friendly & caring staff! My technician, Kristen, was so friendly and very professional. Explained everything in detail & made sure I was always comfortable throughout my visit!

I will always be thankful for you guys. Im a women that suffers from PCOS and have battled facial hair for years until now. Im always treated so well at my appointments. I cant say enough about the blessing you have given me. Thank you truly

Good communication so far.

This was my second treatment and it was just as informative, professional, quick and Friendly as the first time even though it was a different location...They were all Great!

Amazing, as usual. I'm always well taken care of, made to feel comforatble, armed with the knowledge I need, and all my questions are always answered.

Stacy was AMAZING for my first laser hair removal session today. She made sure to review all of my medical information and what to expect for the procedures. She made me feel super comfortable during the entire process. I originally had some challenges during my virtual consulting process and Elijah (Area Manager) made it a priority to call me directly to ensure the rest of my experience was excellent. I really appreciated the extra follow up and due diligence.

It was excellent. Every step was throughly explained so I knew what to expect. Highly recommend!

Always know I will feel great coming out.

Very good customer service was very pleased with my appointment and my results I will definitely be recommending ideal image to my friends

They are thieves, they took my friends money from ally lending and they are refusing to refund the money for the services she did not booked Don’t go there save your money for something better

My service was ok; however, i inquired about a single session for my breast which is approx 25 pieces of hair and a session above my navel which is approx 25 pieces of hair. To be quoted different prices is unacceptable. I was told that any service as a member that i would receive 50% off; however, i received an email today that i do not receive any % off for a single session which is not what was communicated when i purchased the package. I believe Ideal Image overcharges for single sessions especially if there is not a lot of hair in the area. I can see if there is lots of hair but i'm talking less than 75 pieces of hair and you guys are trying to charge more than $500. This is unreal

Wonderful and quick!

I love Ideal Image! Everyone was so fantastic here. I highly recommend them!

The staff is great and they get me in and out for a quick appointment

The worker was very nice and explained everything she was doing. I am very hopeful for grate results

The staff is very friendly, They do a great job with their work as well as just making you feel comfortable.

Your team is wonderful. Very patient and accommodating. I have been very please with both the people and the results!

It was great

It was good experience.

It was great, very welcoming and I was made to feel extremely comfortable!

Staff is nice. But I had 0 results with cool sculpting. Went back for follow up and they looked at my comparison photos and agreed. Paid a lot of money for nothing! They did not offer me any sort of discount or help to get the results I was looking for. Do not waste your money.

This is the best med spa in Columbus hands-down! If you’re lucky enough to get to be on Kristin’s schedule, count your lucky stars. She is the kindest nurse, so personable, and makes everything go so smoothly. I appreciate the way she explains everything to me before it happens and makes me feel completely at ease. The whole team is great, but Kristin deserves the world!

Customer Service was Great. I have not seen my results yet...so its hard to say. I will let you know in 3 months.

Good

I couldn’t be happier with the team at Ideal Image’s Easton location! Both providers that I saw were so kind and professional, helping me thoroughly understand the procedure and after-care before we got started. Can’t wait to see my results!

Stacy was amazing the whole staff was wonderful

From the warm welcome I get from Amber to the amazing service provided by Michelle I am always very satisfied with my service

Lydia is fantastic - very attentive and knowledgeable.

Consultation was good, professional. But the pricing is outrageous. I got multiple consultations for the same service at different places and ideal image was supposedly running a 50% off and was still more expensive than anywhere else.

Khristeen and Courtney were amazing!! This place is awesome, these girls made me feel so comfortable and made my experience so incredible!! If you come definitely get Khristeen or Courtney! Very professional and on time.

Timely, friendly, thorough. Lydia was great

Staff that I had discussions with were so joyful and encouraging ( John and Jill). Valerie, my consultant was amazing! She made me feel comfortable and was extremely informative! Even when I had technical difficulties she was patient and kind! -Kayla

I have been coming here for laser hair removal treatments for over a year now. Everyone from the receptionists, to most of the staff are very nice! The lady that normally helped me was Heather, but ever since COVID I haven't seen her back. But she was always so sweet, relatable, and made the process go by very quickly. Fast forward to my most recent visits I've had with Lo have been excellent! She's very professional, and nice. Talked throughout the whole process so I barely felt any pain. I haven't always been that comfortable with the other ladies (minus Heather, and Lo). Lo is a very caring, knowledgeable, genuine person! From now on, I'm going to request her when I come in for a treatment! Shout out to Lydia too! Started seeing her during the summertime in 2020 always have fun conversations and she's also very caring!

The team was really nice and was looking out for my best interest. A great place to visit

I had my first appointment the other day! It was my first experience with laser hair removal as well. All staff were so bright, fun, informative and had wonderful energy. I didn't know what to expect with the laser and how it would feel, but it wasn't that bad and I've loved every moment so far from the first treatment. Can't wait to finish out my contract and have smooth hair free skin!

Starting from knowing exactly when my appointment will be, I get a few reminders to make sure I am able to make it. When I come in calling in is simple and i never have to wait long in my car to get checked in. The technician is beyond kind, answers all of my questions about the procedure, and even if i have questions about other services she is able to answer all of my questions. The technician always makes sure Im was always comfortable and OK during my procedure.

Elena was very nice and professional, and explained the whole process. I am very satisfied and would recommend her to anyone.

Not good

I couldn’t have been more happy about my experience at Ideal Image!! I was really nervous going in to get my Botox injections but they made it so easy and explained everything perfectly! The team was extremely friendly and knowledgeable! I can’t wait until my next visit!

Today I attempted to use Cool- sculpting to clear up previous gynecomastia tissue, but I wasn’t a good candidate for that area and we targeted my flanks. I appreciated that they explained everything and educated me about what was the best option for me.

The staff is very friendly, personable and knowledgeable. They do a great job with their work as well as just making you feel comfortable.

Super friendly and professional nurses. They answered all of my questions and distracted me with nice conversation during treatment. My first experience at Ideal Image for laser hair removal exceeded all of my expectations.

She was awesome Tommie

Awesome

Provider was pleasant, listened to my concerns and addressed them and made experience very positive.

Lydia is AMAZING! Super friendly and kind.

The service is amazing and I receive and excellent treatment over the phone. The specialist always try to find the best deal for me. Now even now that you guys have excellent deals available it’s come to my attention that your prices have been racing exponentially but the technology that make cool sculpting possible is the same. Making the price raise unjustified. The American Society of Plastic Surgeons (ASPS) estimates that the average fee per treatment for CoolSculpting was $1,481 in 2017. The CoolSculpting official website says the average cost is between $2,000 and $4,000 per session, but the machines are the same.

Very clean, professional, & friendly

It was amazing and not as painful as I expected it to be.

I've had 2 sessions so far and both went great. Even with Covid going on the check in process and having the appointment went great. I was in an out with an hour. Both technicians that had I had were great and my results so far are better an expected. Very happy so far with the entire experience.

Horrible place! They have been fighting me for 6 years on my refund that I asked for on my second appointment. I bought a 9 session laser hair removal package and it caused my hair to grow even worse. I let them know after my first appointment but they said I had to keep going to get rid of the hair. The hair got worse each session and I made sure they knew it. Now they are saying I can’t have a refund because I completed all 9 treatments! They told me that I had to complete them for a refund. Now my hair is so bad after all 9 treatments and they won’t do a thing about it. I have called and spoken to corporate dozens of times over the years and they know the entire story but just now are saying they won’t give me a refund after forcing me to complete all 9 sessions. Such a rip off. $5,000 wasted

Everyone from the front desk staff to my technician was friendly and curious. They make me feel comfortable and are reassuring

Scheduling is easy, I always love how friendly the whole staff is - I feel so welcome. All treatment providers have been outstanding - it is clear that they care very much for their clients and the success of administered treatments. Love this place

Great experience! This place is the best!

Bad result with cool sculpting... medical director made decision to not do lipo without examining me... the kicker .. recommended I pay for another round of cool sculpting. I will give a terrible review I spent 6G on services I’m a self employed physician. I would take the time to examine Word of mouth will be spread

I liked the nurse who did my Botox, but I did not like the fact that I had to pay before I came and the fact that they could not for me in quickly. Also I felt like the nurse focused on spots that weren't that bad and didn't put enough in other areas. She focused on the area between my eyebrows which wasn't that bad and as a result I now have a hooded eyes and I didn't before. Other than that I was happy with my appt. I just don't like that I had to pay over 3 weeks before I was actually serviced because you couldn't fit me in. I have went for a little talks in the past in Perrysburg and I paid at the time of the injection so that's probably what I will do again.

It was wonderful!

I loved Sharon she made me feel so comfortable in making the decision to go in. Katie was wonderful explained everything. Very friendly environment and welcoming. Can’t wait to go back

The entire staff was beyond amazing. They were friendly and very knowledgeable. I was nervous going as it was my first time there & it didn’t take 5 mins before I felt completely comfortable. They took their time and answered every question I had & explained it in detail so I would understand. I would give 15 stars if I could. They were just that great. Every single person I met! I was extremely impressed with every aspect of my appt today & will definitely be going back! They care about you & it shows. I highly recommend them to anyone who wants to have a little work done. You won’t be disappointed. They’re that good!!

Laren is so amazing!!!! She is professional, an awesome cheerleader through the process and calming. She is great at what she does!!! Even the receptionists are super friendly and welcoming. The whole atmosphere is wonderful. Thanks for treating people in my situation with respect and dignity.

Lydia is amazing! Professional, friendly and explained the process. Great experience!

amazing results so far staff has been wonderful friendly girls.

Lydia was so awesome. I was a bit nervous because it was my first time getting BBL done but she walked me through each step of the process and was incredibly thorough and professional.

I can’t tell you how impressed I am with the entire process. Michelle was great, I mean really great. I’m really self conscious of my facial hair and tweeze - coming in without makeup and shaven is a nightmare. She didn’t make me feel like a monster at all. She was really gentle and super fast- it didn’t hurt!! I repeat- IT DIDNT HURT and no burning or issues after. I can’t wait to come back and I certainly can’t wait for this hair to be gone - it’s been an issue my entire life

it was very pleasant and the staff was awesome. My treatment was not as painful as I thought I was very comfortable.

Nice people and clean place .

Great! Every visit has met my expectations

I was very nervous to come into a facility like this for the first time, and also for first time hair removal treatment. The entire staff was so friendly, right from the start, and very helpful! They were not pushy about sales, answered all of my questions, and made sure to be very clear about the process and aftercare. I am very excited to continue my hair removal treatments over the coming months (and any further treatments) with them, and will absolutely recommend them to friends and family!!

This is the best ideal image I’ve been to! Makes you feel so comfortable and super friendly.

It was a calm experience and the NP’s make you feel comfortable

It’s was good and fast