They are thieves, they took my friends money from ally lending and they are refusing to refund the money for the services she did not booked Don’t go there save your money for something better

My service was ok; however, i inquired about a single session for my breast which is approx 25 pieces of hair and a session above my navel which is approx 25 pieces of hair. To be quoted different prices is unacceptable. I was told that any service as a member that i would receive 50% off; however, i received an email today that i do not receive any % off for a single session which is not what was communicated when i purchased the package. I believe Ideal Image overcharges for single sessions especially if there is not a lot of hair in the area. I can see if there is lots of hair but i'm talking less than 75 pieces of hair and you guys are trying to charge more than $500. This is unreal

Wonderful and quick!

I love Ideal Image! Everyone was so fantastic here. I highly recommend them!

The staff is great and they get me in and out for a quick appointment

The worker was very nice and explained everything she was doing. I am very hopeful for grate results

Everyone at the center was super friendly and helpful! They provided me with great information on which services were right for me and I am so happy with my results! The nurse practitioners did a great job and I will be back soon! And I have been back quite a few times since my initial review! Great service and they scheduled my treatments promptly and I am loving the results! I also went back recently for BBL! The NP was super nice and took her time and walked me through it! Loving the results so far!

I went to the center recently for Botox. It was my first time receiving Botox and they were super friendly and walked me through the process. I was in and out timely and love my results! I’ll be back!

The staff is very friendly, They do a great job with their work as well as just making you feel comfortable.

Your team is wonderful. Very patient and accommodating. I have been very please with both the people and the results!

It was great

It was good experience.

It was great, very welcoming and I was made to feel extremely comfortable!

Staff is nice. But I had 0 results with cool sculpting. Went back for follow up and they looked at my comparison photos and agreed. Paid a lot of money for nothing! They did not offer me any sort of discount or help to get the results I was looking for. Do not waste your money.

This is the best med spa in Columbus hands-down! If you’re lucky enough to get to be on Kristin’s schedule, count your lucky stars. She is the kindest nurse, so personable, and makes everything go so smoothly. I appreciate the way she explains everything to me before it happens and makes me feel completely at ease. The whole team is great, but Kristin deserves the world!

Customer Service was Great. I have not seen my results yet...so its hard to say. I will let you know in 3 months.

Good

I couldn’t be happier with the team at Ideal Image’s Easton location! Both providers that I saw were so kind and professional, helping me thoroughly understand the procedure and after-care before we got started. Can’t wait to see my results!

Stacy was amazing the whole staff was wonderful

From the warm welcome I get from Amber to the amazing service provided by Michelle I am always very satisfied with my service

Lydia is fantastic - very attentive and knowledgeable.

Consultation was good, professional. But the pricing is outrageous. I got multiple consultations for the same service at different places and ideal image was supposedly running a 50% off and was still more expensive than anywhere else.

Khristeen and Courtney were amazing!! This place is awesome, these girls made me feel so comfortable and made my experience so incredible!! If you come definitely get Khristeen or Courtney! Very professional and on time.

Timely, friendly, thorough. Lydia was great

Staff that I had discussions with were so joyful and encouraging ( John and Jill). Valerie, my consultant was amazing! She made me feel comfortable and was extremely informative! Even when I had technical difficulties she was patient and kind! -Kayla

I have been coming here for laser hair removal treatments for over a year now. Everyone from the receptionists, to most of the staff are very nice! The lady that normally helped me was Heather, but ever since COVID I haven't seen her back. But she was always so sweet, relatable, and made the process go by very quickly. Fast forward to my most recent visits I've had with Lo have been excellent! She's very professional, and nice. Talked throughout the whole process so I barely felt any pain. I haven't always been that comfortable with the other ladies (minus Heather, and Lo). Lo is a very caring, knowledgeable, genuine person! From now on, I'm going to request her when I come in for a treatment! Shout out to Lydia too! Started seeing her during the summertime in 2020 always have fun conversations and she's also very caring!

The team was really nice and was looking out for my best interest. A great place to visit

I had my first appointment the other day! It was my first experience with laser hair removal as well. All staff were so bright, fun, informative and had wonderful energy. I didn't know what to expect with the laser and how it would feel, but it wasn't that bad and I've loved every moment so far from the first treatment. Can't wait to finish out my contract and have smooth hair free skin!

Starting from knowing exactly when my appointment will be, I get a few reminders to make sure I am able to make it. When I come in calling in is simple and i never have to wait long in my car to get checked in. The technician is beyond kind, answers all of my questions about the procedure, and even if i have questions about other services she is able to answer all of my questions. The technician always makes sure Im was always comfortable and OK during my procedure.

Elena was very nice and professional, and explained the whole process. I am very satisfied and would recommend her to anyone.

Not good

I couldn’t have been more happy about my experience at Ideal Image!! I was really nervous going in to get my Botox injections but they made it so easy and explained everything perfectly! The team was extremely friendly and knowledgeable! I can’t wait until my next visit!

I got Kybella injections at the Ideal Image Columbus location and I was so impressed with how welcoming and friendly all of the staff was! The nurses took excellent care of me during my service and made sure that I was comfortable throughout the entire process. They gave me clear aftercare instructions and even provided Tylenol and ice packs for my trip home. I couldn’t be more satisfied with my experience at Ideal Image Columbus and I will definitely be returning for any services I get in the future!

Today I attempted to use Cool- sculpting to clear up previous gynecomastia tissue, but I wasn’t a good candidate for that area and we targeted my flanks. I appreciated that they explained everything and educated me about what was the best option for me.

The staff is very friendly, personable and knowledgeable. They do a great job with their work as well as just making you feel comfortable.

She was awesome Tommie

Super friendly and professional nurses. They answered all of my questions and distracted me with nice conversation during treatment. My first experience at Ideal Image for laser hair removal exceeded all of my expectations.

Awesome

Provider was pleasant, listened to my concerns and addressed them and made experience very positive.

Lydia is AMAZING! Super friendly and kind.

The service is amazing and I receive and excellent treatment over the phone. The specialist always try to find the best deal for me. Now even now that you guys have excellent deals available it’s come to my attention that your prices have been racing exponentially but the technology that make cool sculpting possible is the same. Making the price raise unjustified. The American Society of Plastic Surgeons (ASPS) estimates that the average fee per treatment for CoolSculpting was $1,481 in 2017. The CoolSculpting official website says the average cost is between $2,000 and $4,000 per session, but the machines are the same.

Very clean, professional, & friendly

Very personable and knowledgeable staff.

It was amazing and not as painful as I expected it to be.

I've had 2 sessions so far and both went great. Even with Covid going on the check in process and having the appointment went great. I was in an out with an hour. Both technicians that had I had were great and my results so far are better an expected. Very happy so far with the entire experience.

Horrible place! They have been fighting me for 6 years on my refund that I asked for on my second appointment. I bought a 9 session laser hair removal package and it caused my hair to grow even worse. I let them know after my first appointment but they said I had to keep going to get rid of the hair. The hair got worse each session and I made sure they knew it. Now they are saying I can’t have a refund because I completed all 9 treatments! They told me that I had to complete them for a refund. Now my hair is so bad after all 9 treatments and they won’t do a thing about it. I have called and spoken to corporate dozens of times over the years and they know the entire story but just now are saying they won’t give me a refund after forcing me to complete all 9 sessions. Such a rip off. $5,000 wasted

Everyone from the front desk staff to my technician was friendly and curious. They make me feel comfortable and are reassuring

Scheduling is easy, I always love how friendly the whole staff is - I feel so welcome. All treatment providers have been outstanding - it is clear that they care very much for their clients and the success of administered treatments. Love this place

Great experience! This place is the best!

Bad result with cool sculpting... medical director made decision to not do lipo without examining me... the kicker .. recommended I pay for another round of cool sculpting. I will give a terrible review I spent 6G on services I’m a self employed physician. I would take the time to examine Word of mouth will be spread

I liked the nurse who did my Botox, but I did not like the fact that I had to pay before I came and the fact that they could not for me in quickly. Also I felt like the nurse focused on spots that weren't that bad and didn't put enough in other areas. She focused on the area between my eyebrows which wasn't that bad and as a result I now have a hooded eyes and I didn't before. Other than that I was happy with my appt. I just don't like that I had to pay over 3 weeks before I was actually serviced because you couldn't fit me in. I have went for a little talks in the past in Perrysburg and I paid at the time of the injection so that's probably what I will do again.

It was wonderful!

I loved Sharon she made me feel so comfortable in making the decision to go in. Katie was wonderful explained everything. Very friendly environment and welcoming. Can’t wait to go back

The entire staff was beyond amazing. They were friendly and very knowledgeable. I was nervous going as it was my first time there & it didn’t take 5 mins before I felt completely comfortable. They took their time and answered every question I had & explained it in detail so I would understand. I would give 15 stars if I could. They were just that great. Every single person I met! I was extremely impressed with every aspect of my appt today & will definitely be going back! They care about you & it shows. I highly recommend them to anyone who wants to have a little work done. You won’t be disappointed. They’re that good!!

Laren is so amazing!!!! She is professional, an awesome cheerleader through the process and calming. She is great at what she does!!! Even the receptionists are super friendly and welcoming. The whole atmosphere is wonderful. Thanks for treating people in my situation with respect and dignity.

Lydia is amazing! Professional, friendly and explained the process. Great experience!

amazing results so far staff has been wonderful friendly girls.

Lydia was so awesome. I was a bit nervous because it was my first time getting BBL done but she walked me through each step of the process and was incredibly thorough and professional.

I can’t tell you how impressed I am with the entire process. Michelle was great, I mean really great. I’m really self conscious of my facial hair and tweeze - coming in without makeup and shaven is a nightmare. She didn’t make me feel like a monster at all. She was really gentle and super fast- it didn’t hurt!! I repeat- IT DIDNT HURT and no burning or issues after. I can’t wait to come back and I certainly can’t wait for this hair to be gone - it’s been an issue my entire life

it was very pleasant and the staff was awesome. My treatment was not as painful as I thought I was very comfortable.

Nice people and clean place .

Great! Every visit has met my expectations

I was very nervous to come into a facility like this for the first time, and also for first time hair removal treatment. The entire staff was so friendly, right from the start, and very helpful! They were not pushy about sales, answered all of my questions, and made sure to be very clear about the process and aftercare. I am very excited to continue my hair removal treatments over the coming months (and any further treatments) with them, and will absolutely recommend them to friends and family!!

This is the best ideal image I’ve been to! Makes you feel so comfortable and super friendly.

It was a calm experience and the NP’s make you feel comfortable

It’s was good and fast

I would prefer to be able to go into the actual location to do a consultation and pay versus doing everything over the phone, so an amazing individual contacted me and I was able to make arrangements to meet in person. The staff at the Columbus - Easton location are rock stars! Customer service is genuine and Totally deserving of a 5 star rating!

Lauren was amazing! She made me feel comfortable and answered all my questions before and after treatment! Danielle was also amazing. I had a slight reaction a day after my treatment and she gave me samples that cleared up the problem within a couple days! I would highly recommend them!

My experience was amazing! I would totally recommend a friend.

Very friendly! It was my first visit and I felt super comfortable considering the uncomfy reason for my visit. I have struggled with PCOS for a very long time that causes hair in the most embarrassing places but I was rest assured I was in the right place. I just got my first treatment last week and haven't seen any results from it but hope in the next couple of weeks I will start seeing some. I'm so excited about this new process for own my self esteem!! Can't wait for the final results!!

I had Danielle for the second time, I think. And she's great. One of my favorites. The experiences I have while I'm at Ideal Image is amazing. Every time. Consistently. There are so many places where you can have a service performed three times and have three different results. I have the same results, the same way, EVERY TIME. And considering the areas being worked on, I still laugh through the whole service, which is surprising. I have nothing but good things to say about all of the staff there. ESPECIALLY DANIELLE since she's had to deal with me more than once!

Had Lauren Gray! She was AWESOME!!! Made me feel so comfortable, and calmed all my nerves. 10/10

Beautiful, clean office! The girl who did my juvaderm & Botox was so sweet, calming (I was a little nervous for my first time!) & very informative! I will definitely be back & have been recommending to friends & family!

I can not say enough positive things about this business! They were so kind and professional and addressed all my questions and concerns. I will recommend to anyone and everyone!

I have been working with Ideal image for over a year now doing laser hair removal. The Front office staff is WONDERFUL ! Very professional, amazing communication especially though COVID ! Danielle the NP AMAZING ! Very professional, always on time and gentle. Keeps things clean and wiped down especially during these times. ! I would highly recommend her! Thank you to everyone that has made my experience as easy as it has been.

I have utililized Ideal Image in Columbus for several services. Elena and her team are professional and courteous and I always leave happy with my results. I highly recommend Ideal Image for that extra little boost you need to look and feel your best!

The overall experience exceeded my expectations! The environment was very calm and relaxing. I had Botox with Elena and she was wonderful. She explained the procedure each step of the way and answered all my questions. I walked out of there feeling good!! I will definitely be recommending her to all my friends. I look forward to going back.

I’ve been going to ideal image since December 2019 and it’s always a great experience! Lydia was sure to explain any changes in energy levels based on sun exposer and skin type which makes for a comfortable experience. Will be back for more treatments!

I had the best experience, your technician made my visit very pleasant and professional.

Excellent customer service, clean facility, kind, and honest. It's very welcoming and comfortable. Thank you!

My daughter had treatments for over a year and for the first time she had been literally burnt on the face, pretty bad. She has a social event this weekend and all her hairline and sideburns and the her neck is full of burn marks. Extremely dissappointed how the new person handled the session. Michelle was awesome. They contacted and followed up with instructions and everythign but damage has been done. The reason I deciced to pay 10 times higher was I believed and trusted Ideal Image.

Lauren was so great!!! 🙂 She was helpful and kind.

Friendly staff, precise work. Fast.

My gal was great! Fast and efficient even got me in when I was late when my car didn’t start.

I've never had a poor experience at this Ideal Image location. The staff has always been attentive to my wants and directed me on what procedure would best suite me. Lauren my consultant was fantastic and so caring. My treating NP Elena has the best bedside manor and really listened with intent during my treatments. The team at this office treats you like family and provides a great in clinic experience.

I have been to a few Ideal Image locations for a variety of treatments and there is not one that compares to this location. Always a great visit.

The Easton team is very nice and they do a fantastic job with explaining what to expect before, during and after the procedure. My results have been amazing! I would recommend this office to all of my family and friends.

If I could give my experience with Ideal Image 10 stars, I would. Every aspect of my experience was great, from the recommendations to the treatment I received! The nurse practitioners did an amazing job and I am very pleased with the results.

Lacey is amazing! Very sweet and professional. She did a great job on my filler, very precise, and explained everything along the way. I will highly recommend her to anyone!

very nice and shared a lot of great information

Kristin was very professional, friendly and communicated well during my BBL treatment. The results have been great. I’m very satisfied and would highly recommend Kristin and Ideal Image.

It is very expensive. I don't know if it is worth the money.

Phone consult was very informative

wonderful super easy and quick

Everyone was so nice and helpful. Mitchell, the NP was friendly and very knowledgeable.

Very pleased with my laser hair treatment at Ideal image. Yes, it’s expensive but well worth the investment and I’m seeing amazing results! I’m very weary about doing anything during these times, but I feel safe going to my appointments with ideal image because they take all the pre-cautions including: closing their waiting room, requiring a wellness check before you enter the building, masks, taking my temperature and having social distance markers. I felt safe the whole time.

very friendly service. Took my temperature upon entering, asked me the Covid questions. Everything was clean and nice looking. Quick service, all questions were answered.

Josie in customer service out of Brookfield, WI was outstanding! She was kind, personable, relatable and eager to find savings for me to maximize any rewards or incentives which I appreciated. Due to her efforts, I purchased the larger package and I look forward to possibly working with her again when I need to schedule future appointments. Every company needs a "Josie" on their team! I told her that these days that good customer service or any customer service for that matter seems to be a lost art and that just shouldn't be. Josie has restored my faith in the true meaning of customer service. You can hear the joy in her voice over the phone. Thank you Josie for a job well done!! Please share this review with her, I told her that I was going to write one. Sincerely, Barbie Pallo Columbus, OH