Fast quick and professional! I love the Easton location! After dealing with Beevercreek I’ll stick with Easton!! Beevercreek almost had me canceling and getting my money back!!

They are very nice people they tried to help to give me a comfort

The office is nice and the staff is friendly. I did however purchase lip filler for an upcoming event, and they have not been able to get me an appointment (3 months later now). I have called several times, gone to both the Dublin and Columbus offices, emailed, and spoken to their help line, and nobody can get back to me or give me an answer. At this point, I just want a refund for the $500, and I am incredibly frustrated with their customer service.

Last time was the worst time ever, My appointment was scheduled from 1pm till 1:40 but she only took her about 15 mins and then she said we are done, After that when I went back home I checked my back and she missed many spots there!!! I don’t know what to say though it’s been more than 3 years for me with Ideal image and I still have a lot of hair pus I’m being charged everything time I’m visiting

they worked had to resolve the misunderstanding and are genuinely helpful. They care for their customer by following up on them after treatment. I would definitely recommend. I would also advise customer to try calling the local stores phone number and not the add phone number.

The lady I spoke with on the phone was completely amazing but not getting an appointment for 2 months after signing up makes me not want to refer anyone! I have to start paying before I can even get a treatment! That is no good for your company Update::: I called and cancelled my services due to not being able to get in on a timely manner!! Signed up in April and couldn’t get an appointment until mid June!! I did get finance and I got a call today for a lady saying they will not send the money back with out a medical reason! I will be going to the BBB if the money is not sent back!! I will go to the news and anywhere else that will listen!! Please if you want something done here have them give a an appointment date before signing anything!!

I love my experience and can't wait to see my results.

Katy was so sweet and kind. I had one of my best experiences at Easton with her. Thank you Katy!

You will sign up for a package, pay in advance and not be able to schedule an appointment for 3 months. Then they won’t let you schedule in advance because “they haven’t set the schedule” but will call you when it’s available and then not call you. When you call, there will not be any appointments for 3 months so you will lose money because you bought an expiring package. It’s a scam, don’t buy into it

The ladies at the front desk is very polite and Genuine👑 Great costumer Service 🦋

My experience at ideal image was great!👍

Do not waste your money on this service. The people doing the treatment are super kind. But, I have not seen results and it is very expensive! If you don't finish in 16 months, you lose the treatments. It doesn't matter that they have all your money. I got 6/9 treatments and they said that after 5 you are considered "fully treated". When you talk to them, they do not seem to care about their customers and follow the policy to the book. When I asked to speak to someone else they said their was no point.

My final and last visit was disappointing. Having to wear a mask while entering and the rudemess of how it was explained to me will be the last image I have. The masks NEVER worked, and to enforce a company policy that was already debunked and mandates lifted was ridiculous.

Purchased like over 2 grand worth of services and have only been able to use one of my services, l fully, due to staffing issues and so many other issues with scheduling, they keep putting me on a “wait list” but honestly I am about to be to the point where I would just like 1000 back because the Botox I got the last time barely lasted and the bbl I haven’t been able to use almost al all, and they called me to cancel my appointment Emmy and then told me they couldn’t get me on with another provider, needless to say they can’t keep employees and are making it the customers problem,… I asked for the regional manager to call me and still no call Ironically I received a message back this week publicly here, but they NEVER called me this week or emailed me to try and schedule me. At this point I’m ready to hire a. Lawyer if they don’t give me a refund.

Service was performed quickly, and the staff is super friendly!!

Painful but only temporarily, the investment will be great

I love Katie. She done sooo great with my Hair laser removal. She was patient and very friendly.

Katie is amazing. She is very calming, patient, and explains the process well. I would recommend her to anyone.

Wonderful experience, great technicians (especially Katie!) and happy with the results 🙂

Very good

I got Kybella injections at the Ideal Image Columbus location and I was so impressed with how welcoming and friendly all of the staff was!! The nurses took excellent care of me during my service and made sure that I was comfortable throughout the entire process. They gave me clear aftercare instructions and even provided Tylenol and ice packs for my trip home. I couldn’t be more satisfied with my experience at Ideal Image Columbus and I will definitely be returning for any services I get in the future!!

overall great experience - staff is super friendly/helpful/knowledgeable

I’ve been getting laser hair removal treatments for a year now. I would highly recommend it to others. No matter which lady does my treatment or which lady check me in and out it’s always a great experience. Very professional, comfortable, and friendly experience.

I've been going for about a year now and all staff has been wonderful each and every time!

Jessica was really great at explaining the process of cool sculpture. And she made it easy for me, to not be afraid of going through with the procedure as well.

Very happy with my cool sculpting appointment &?the results from just one treatment! Staff are very friendly & welcoming & the office is very organized & efficient.

Great staff, very friendly, highly recommend to anyone considering.

I haven't had any services as of yet so I cannot comment because I can't speak on any services yet

I thought I was purchasing a full frontal with extension for my daughter and the last 2 times they told her it was only 3 fingers in from the bikini line The first appt they did the full front but now they are saying I never bought that area. This needs to be corrected on your end and the purchase price is for the full front area too.

Excellent service thank you

It was great

In experiencing this for the first time, several takeaways, first I had no material handed to me or sent to me with do's and don'ts. The receptionist was positive upon greeting me. I felt the tech, with no name tag, with no bed manner need retrained or a new job. She did identify herself, gave instructions, read a release paper, worked her routine. However, when asked questions, didn't answer them completely, tried to change the program path, explained a massage would take place after all of this would be complete. Came back into the room early, acted like she needed to leave, told be I use the baby wipes to clean up and left quickly. I was very disappointed that no other instructions in what to do for the next how ever long and nothing on paper. I would not recommend this location or person.

I have been coming to Ideal Columbus for several months now and I think I have finally found my favorite provider!! Lindsay was very friendly, professional, super gentle, and did everything to make me feel comfortable and make my treatment less painful than it had been in the past. Hands down the best!! Definitely will be asking for her everytime I schedule going forward.

Wonderful. Efficient

Katie is a great provider very thorough and makes it very comfortable. Kudos and thank you!!

Katie at The Morse Crossing Location was fabulous! It was my last laser treatment of my contract so she went above and beyond to make sure everything was perfect! She went over the details of the yearly membership which I will be purchasing next month! I appreciate you Katie! Thank you❤️

Very friendly staff, duration of appointments are always quick too! Katie is amazing! Extremely thorough and will make sure to get every last hair!

Katie did a wonderful job, very professional and kind.

Absolutely fantastic experience. I recommend the laser hair removal.

Amazing.

The staff here is super friendly. However, the services I received had no affects whatsoever. The last time I left I review I was contacted and was asked to delete my review before they would help me any further. We then played phone tag and I still have not heard anything back. I received services from them last January and February and still have not seen any results because they keep telling me it takes time. Do not waste thousands of dollars here.

Pro: Very nice people and usually don't wait long to get to the room. Con: procedure didn't work even after 4 session. I got the laser hair removal as I was dealing with unwanted facial hair. So I decided throwing myself into debt cause I wanted gone already. The procedure is way expensive for someone who live paycheck to paycheck with no results. It slowed the process but it all still grew back in. They don't schedule appointments before you leave and forget to call later to reschedule again. I won't be going back .

Katie is awesome!!! She is super detailed and very knowledgeable! Highly recommend! If I could chose my next nurse practitioner, I would go to her every time!! Absolutely the best!

Katie was so sweet and understanding! She listened to all my concerns. She made me feel very comfortable. I would drive the one hour just to see her. The staff were very welcoming and friendly.

Very friendly and very fast! Highly recommend and Katy was so good. Had a great personality

Great experience! Friendly staff from walk-in in the door to checking out. Moe is extremely friendly and an exceptional specialist. She is very professional and comforting during the appointment. Highly recommend the Easton location and everyone there.

Mo is great with my laser hair removal. She doesn’t mind all of my many questions and makes the process comfortable and quick!

the woman i conversed with was very nice. the estimate was higher than i expected. i was only wanting information to make an informed decision. I didn't like feeling "rushed" to spend over 2k. I sent an email thanking her for her time and declining. She answered my other two emails so figured she would have gotten my thanks, but no thanks email. however, i have gotten three more emails asking if i made a decision. not sure if it is from the same person or not, but i keep emailing the same response and they keep emailing me. that is irritating and the reason i gave the low score.

Lindsay was amazing!!!! Super friendly and so was the lady I had yesterday too

Most of my visits were pleasant. Most reps were very personable and made me feel comfortable and that I was in good hands.

Poor service and overpriced.

Great first experience! The staff were very welcoming and professional. The procedure was fully explained and all questions were answered. Excited for my next visit!

I have utililized Ideal Image in Columbus for several services. Elena and her team are professional and courteous and I always leave happy with my results. I highly recommend Ideal Image for that extra little boost you need to look and feel your best!

I had a hair removal laiser. The one who helped me was the best. She was so nice to me and kept answering my questions in a smile on her face

Had the best experience with Lydia and my laser treatment!! She was so knowledgeable and easy to talk to!! Can’t wait for my next treatment with her!!

Staff very welcoming & courteous.

I didn’t feel knowledgeable about my treatment options. When I finally got in there was only one space for me. The treatment was very painful and I was told it would be several months before seeing results.

The staff is always friendly and they let me know every step they’re taking and where we are at in my process of hair removal. I’m excited every appointment the staff is so inviting love it will be back for more work to be done on my body.

Lindsay was amazing! Highly recommended.

The practitioner I met with today was the absolute best. She was friendly from hello and checked in with me throughout the entire appointment. She is the type of practitioner you hope to have and should train all new practitioners. I would highly recommend her for any treatment.

Lydia was wonderful very professional and a total sweetheart. The ladies at the front desk are always very helpful and kind. I always enjoy my experience and look forward to the next.

Quick and easy! Friendly and informative

The NP’s are very knowledgeable and helped explain all of my procedures to me. Kristin and Lydia both did a great job on the ultherapy, I’m already seeing results! And Ashley made my lips look amazing! Will be suggesting Ideal to all of my friends.

This office was very welcoming, especially the front desk employee, Miranda. She was professional and friendly. I will definitely be back.

My experience was great🤗

Bad reviews I decided not to move forward

Went in to have a large age spot on my face removed. Kristen was exceptional. Explained the procedure in detail and step by step. Very friendly and professional. Looking forward to the follow up.

Fabulous! Ashley was so smooth. My lips look amazing, and there is little to no bruising

Very polite and professional

My appointment was cancelled without a text or voicemail. I was not told to confirm by email and didn't have access to email the the week before. I was offered a refund and a call from a manager, which didn't happen. Each person I spoke with lied to me and refused to honor the refund offered or call me back. Still waiting for resolution. Horrible customer service.

Amanda has the touch of an angel…she administered my Botox gently and to my satisfaction. She took the time to ask about my aesthetic goals and preferences. The ladies at the front desk- Allyssa, Miranda and Sam were attentive to my schedule needs. Highly recommend!!

Very good customer service.

Katie is the best! She is very timely and works around the clock 😉

I had Katie Redman as my tech for my first laser treatment and she was patient with my many questions and my anxiety over whether it would be painful (it wasn’t). I hope every time I go I am lucky enough to get her! Highly recommend.

Mo is a rock star!! This place is able to make all scenario work

everything was very good I felt very comfortable the staff were very friendly and professional thank you

I have been seen at Ideal Image for several different procedures. Lydia Sandman is always professional and very knowledgeable. She is able to answer all my questions regarding the treatments and listens to my needs. I highly recommend visiting her at the Easton location.

The person , who treated me was not at all kind. She dint even set the seat and eye mask properly. She dint even ask whether I’m ready or not before treating !! Just started the laser on my face with high heat .. it’s burning hot I feel like my skin got damaged!! I requested to reduce the heat then she said I exposed my self to sun light that’s why I feel the pain!! Come on.. it’s already freezing winter in Columbus and I dint go anywhere , she is not ready to hear what I’m saying!! Horrible experience. It’s so hot I asked her to put some aloe on treated area , she just did it in one pass all over my lips!! It’s so awful , I just felt like what did I do wrong why am I treated like this !! I was suppose to take double pass laser today , just because of her rude treatment I was scarred and dint complete the treatment. I m not a machine to be treated, you must consider human feeling when someone is not comfortable with your treatment give them a chance to talk what they feel and make them comfortable before treating. I’m not at all happy with todays treatment!! I took many sessions earlier I never felt this way ☹️

Rebecca was very nice and helpful... She explained all my options and let me know what to expect and how much my services would cost..

Everyone was very helpful, professional and welcoming.

Always friendly staff and very knowledgeable. Highly recommend to everyone I know.

Nice treatment. The nurse is so kind and professional. 10 stars

Awesome atmosphere, attentive staff. I was walked through the whole process with ease of understanding the language and terminology. I felt very comfortable and safe during my BBL. Would recommend to anyone.

Ashley was amazing! She was very informative and helpful with helping me to decide what would be the best area to focus on for my next cool sculpting appointment! Thank you Ashley !

Best STAFF EVER !!!

Pleasant

I was kind of hesitant to call. Your employee helped me to relax and answered any questions.

I do NOT recommend for lip filler. I had my initial lip filler in June and was immediately unsatisfied. I was told it was swelling and to just wait. I scheduled a follow up for a week later because when I smiled or talked, my lip would split right in the center and I had major lumps everywhere. The provider then told me I was still swollen and that the lumps were swelling, but she massaged my lips. A few days later I went back for ANOTHER follow up appointment and the provider that time stated that the lumps were not swelling, that it was clearly product but she could only attempt to run the lumps out and try to push product toward the middle. She mentioned that it was the application of the juvederm that caused the issue. The NEXT follow up the provider told me that my lip didn’t look bad and that she could massage it AGAIN. I asked for it to be removed. The provider mentioned that they don’t like to do removal because it can be a painful process. Each of these appointments was with different providers. None offered solutions or even mentioned any sort of compensation for my lips being hideous…. They continuously stated that they looked fine when rested. On Oct 25th I, again, expressed my concerns, but via IG and was told: “Thank you, Jill for taking my call today. A team member will be following up with you within 48-72 business hours. Please continue to keep in contact with us here if you are not reached out to for any reason. We are always more than happy to assist!” No response. I followed up again on Oct 29th and received the following: “ Thank you for letting us know! We have reached back out to our client supper team to have someone call you.” I still have heard nothing and it’s 11/10.

The first time I sought service through Ideal Image was for cool sculpting. I was told I would only need one treatment. After one treatment and five months I saw no results so I went for my follow up and they recommended a second treatment. It has been three months since my second and still no difference. I purchased laser hair removal and the women at the front desk didn’t know what they were doing and messed up my payment so I had to do it all over again. Want to know what’s been done to reconcile all of this? A $17 discount.

The front desk lady Miranda was very patient and helpful! Answered all of my questions, And helped me get exactly what I needed!

Great customer service an amazing treatment experience

My NP, Ashley Phillips was PHENOMENAL!!!! She was very professional, thorough and made me feel comfortable! She explained the procedure and expectations very well. I would highly recommend Ideal Image. I am very excited to see my end results and look forward to my next appointment with Ashley🙂

Everyone is friendly and welcoming and I have loved the results!

My experience was great. My tech was very comforting, and walked me through the entire process of laser hair removal. She was patient and soothing with me the entire time.

I visited the center again to get my Botox redone, as always they did a great job and got me on the schedule super quick! Great experience

Everybody was so nice and made me feel comfortable! Highly recommend!

I always left my sessions pleased. Mo made me feel comfortable and was dedicated to helping my hair removal be a blazing success!

Laser Hair removal by Maureen “Mo” at the Easton location is as comfortable as it can get.

I am writing a review for the woman who did my consultation online Jaqueline Calderon! She was AMAZING! She is what sealed the deal for me to get laser hair removal. She was so personable and kind and made the process so easy! She truly was such a pleasure to talk to and so knowledgeable. I appreciate people like her being on the other end of the phone.

Absolutely love this place for laser hair removal! They simply deliver the service you pay - affordable pricing with effective results. Kristen is my MedSpa Specialist and she is absolutley amazing, explains everything, listens (!!) and delivers a pleasant (comfortable!) experience. You will not be disappointed by choosing this MedSpa!