The whole team at the Columbus location were amazing! They walked me through my first CoolSculpting treatments, making sure that I felt comfortable with all of the information and expectations. Kristen, Michelle, Ida, and Maggie and the best! Would highly recommend.

always so helpful and the nurses are amazing! great

Edit: my second session had not gone well, and as a trans woman I can only speculate on the reasons. After some self advocacy my treatments have very much improved. A different practitioner touched up everything and did the next treatment as well. It's been very high quality work since!

I was contacted immediately by a representative from Ideal Image, which was admirable and made me hopeful that something would be corrected. Unfortunately, I did not receive a follow up as promised. I just paid for nearly the exact same procedure as I had last month, which was Botox on my forehead and around my eyes (crow's feet). I had a higher dose in September than I did earlier in the year. The earlier procedure was successful and the September procedure was terrible. The technician said that it wasn't a mater of a bad technique, but it makes no sense to me why the same treatment with higher amounts of Botox did not work at all in those areas? At this point, I don't see any value in having the membership if I am having to preform double procedures in the same area.

Ida was wonderful! She did a great job providing me with great service. She listened as I shared information about my wrinkles and gave great strategies on supporting my needs. Glad that she took care of me on Sunday!

My experience was awesome! I got in the same day and the employees are great! They explained everything and made me feel very comfortable with the process.

Amazing experience!

Great love how they turned out

Didn’t like the service they Give you wrong offers very disappointed very over priced.

This location is great but Michelle is *amazing*, definitely recommend.

I didn’t know what to truly expect going in for cool sculpting, however, Michelle did an AMAZING job and the procedure itself was painless and quick. I’d definitely go back!

Problem resolution.

The staff here do such a great job of taking care of people. My CoolSculpting treatment was amazing! I was made as comfortable as possible and informed of everything they were doing throughout the whole process. Definitely recommend!

Ida was amazing! She Explained cool sculpting very well and made me feel comfortable and confident during my entire treatment! I will be back! Can’t wait to start BBL and laser hair removal!

Very friendly like always.

I spoke with Young, I was having difficulties with my phone, she was very patient! I told her what I was interested in, she then explained the procedure and told me the cost. She was very helpful, kind, and understanding.

Ex

I had such a pleasant experience! Lindsay who performed my laser was extremely knowledgeable, kind & patient. I was nervous & she eased my anxiety.

I purchased this laser hair removal and have been unable to schedule to fit my schedule. There aren't any appointments available, even for my free treatment. I then received a call advising my free treatment was about to expire, but they never have availability!! Seems so unprofessional, I am on hold right now to try to make my appointments because nothing fits my schedule, they need to build another facility or stop taking on more customers. These treatments are not cheap and should come with the comfort of knowing u CAN schedule all paid for treatments and free ones.

I've worked with Maggie my last two sessions and she is absolutely amazing. She makes you feel comfortable and knows how to keep you distracted when things get a little much.

Misty from Morsecrossing have good customer service and she did a good Job am happy about her service

Maggie did a great job!

Bbl laser very pleasant experience. Staff was friendly and very knowledgeable

The staff is so welcoming and willing to answer all additional questions I had regarding my scheduled treatment and my personal account info. The RN that performed my Cool Sculpting treatment was so thorough in setting my expectations for the treatments and the follow up. I love that she was as excited as I was for me!

Awesome staff, had a great experience!

This was my second session and my experience this time was way better than the first. The first was not bad but the provider I got this time was more caring and seemed more thorough.

Welcoming staff and pleasant in and out experience

Brooke was very thorough with reviewing consents, explaining the procedure, and very pleasant throughout the process!

Maggie at Ideal Image Columbus is amazing! Very thorough and kind

Great!

Everyone is super nice, very patient with you and doesn’t rush to get the apt done.

I definitely appreciate Kristin. I value her opinion and input on any questions I have and most of all really like the outcome. I never feel pushed into adding any services and it’s great that she never makes me feel rushed.Greatly recommend her and I will remain a client for as long es she is working at your business. Thank you, Kristin.

Very good

Not appropriate treatment for me. Nurse told me she tried it and had to have a abdominalplasty. Staff should not be telling patients that info. I am definitely not a candidate for this treatment and feel that now i am canceling they are giving me a hard time. Been getting the run round. Was told 9/7 that someone would call me in 3-5 business days. Did not receive call back. And was told on 9/14 after a email was sent to someone with immediate response that they have a note to call me later in the day. No call. Called today 9/15/2022 and was told I had to wait 24-48hrs. My attorney has asked that I document all calls and lender has been contacted also to cancel loan. Not happy at all.

Viviana ,is amazing..best customer service, she takes her time and explains all the pricing what it includes very professional i would not hesitate to refer her to my friends and family, Morse crossing office is very clean i was greeted when I walked in the service i had top notch Thanks Nina Simms (Customer for life)

Excellent service thank you

The lady was very friendly and relatable. She explained everything and answered all my questions and the prices are reasonable considering what the service is providing.Thanks again I will be back!

I had my Initial consultation on September 2 at 7 PM. The woman I spoke to set my appointment for Cool Sculpting on my arms for September 7 at 9 AM at the Columbus location. I was having difficulties with my online paperwork so I called to see if they could help me and they said not to worry about it just to fill out the paperwork when I came for my appointment at 11:30 on Wednesday. I told them that my appointment was at nine and they said no your appointments at 11:30 at the Columbus location, I said OK and thanked them and told him I was glad I called because I would’ve been mad if I was there 2 1/2 hours early. So I get to the Columbus location at 11 AM on Wednesday for my scheduled appointment and the receptionist tells me that my appointment is for tomorrow, Thursday at 11:30 in Dublin. I specifically told the initial woman I spoke with that I wanted to go to the Columbus office because it was closer. And she said nope you’re scheduled in Dublin. She wasn’t rude, however, she wasn’t apologetic either. She never once said she was sorry or was empathetic or anything. Not only did I have to rearrange my schedule to have this procedure done, now I have to do it again. Major inconvenience! I’ve got a bad taste in my mouth already and I haven’t even had the procedure done. Very unprofessional.

*Update* I got a call from a case manager a week later, saying she completely understood my complaint and why I want my money back but they don’t do refunds. Someone will be reaching out tomorrow she said. Don’t waste your time or money with this business! Incompetent staff and shady business corporate structure. I’m extremely disappointed. I went in today for my second laser hair removal visit. The lady refused to go over my small psoriasis, which I only have a few and no bigger than a penny size. I said so I’m just going to have hairy psoriasis patches? And she begins to laugh. I said we’re done here. She says I’ve only been here two weeks, let me go ask someone else. I walk out to the front desk and a new lady says they can’t go over psoriasis patches because there isn’t enough research on it. I just want my money back that I prepaid for! Whoever I saw today needs a customer service lesson. I’m going to a doctors office that said going over psoriasis patches is no big deal. I want my money back immediately! I drove a hour total there and back, complete waste of my time because they aren’t knowledgeable at the services they offer!

My tech (Maggie, I think!!) was absolutely incredible!!! My first appt with Ideal Image was fairly easy, but my second was incredibly uncomfortable/painful. I was so nervous coming into my appointment today and worried I wouldn’t make it through the whole session. My tech was so understanding of the process and applied pressure at all the right moments to help minimize the burn (or spice, as I like to call it). I’m feeling much more confident about my future appointments and sincerely grateful for my experience today ❤️

The technician was friendly and professional, made me feel comfortable. This was my 2nd treatment and both times were quick and easy. So far I've had good results. The staff at front desk were also great.

It’s good

My experience was great! The team there are awesome and do a wonderful job of ensuring everything is comfortable

The PA overfilled my lips disproportionately and it looks like I have duck lips. After all the money I paid and several phone calls, I did not get any satisfaction. Would not recommend this place to anyone. I have had fillers before, and I’ve never had this this bad result.

Nova the NP who provided my services is truly an angel! I unfortunately am one of the rare 10% of those who do not fully recover from Bells Palsy resulting in permanent facial damage, like drooping and unsymmetrical on one side. I haven't had the confidence to even leave my house anymore due to feeling like I am no longer beautiful. After she worked her magic she handed me the mirror and the tears came rolling. First time in 10 months that I felt confident and beautiful finally. She really unknowingly made a huge positive impact on my life in just one hour! I cant thank ideal image enough. I felt so confident when I left that I was able to leave there and go somewhere directly after for the first time again in 10 months. Highly recommend!

Great experience

The experience was very helpful, friendly and professional.

Josie was incredibly thorough and very knowledgable. It was like I was talking to one of my friends. She gave great guidance, explanation and was great at suggestions! First Impressions are everything!

Ridiculous period. Waste of time.

My experience was amazing, the staff were very helpful.

For all the money (thousands) I spent on the laser hair removal treatment I have had full regrowth of the hair where it looks like I didn’t have laser hair removal at all. I purchased the lifetime guarantee and it is still almost $200 to do touch up treatment. I just wouldn’t recommend spending thousands of dollars just to have to shave again months later after the treatment is done. All the staff is very nice at all locations but not at all pleased with my results.

My total experience was great, from the consultation to my first appointment. Everyone has been professional, friendly, and knowledgeable.

This was my first experience with cool sculpting and it was nothing short of amazing! From the consultation to the procedure I was informed with great detail and honest opinion! My Nurse was Misty and I would refer her to anyone because she was the most compassionate honest and thorough nurse ever ! Every step of the way she explained and encouraged me what I should do to get better results! Thank you Ideal Image for the best experience ever in building my self confidence !

Everyone was polite and It was a very happy and supportive atmosphere.

So quick and easy! Having never had hair removal coming here was great. Explained what to expect, aftercare instructions were given as well as more details about my contract and how it works. Pain wasn’t horrible either.

Great place and just a wonderful staff with exceptional services!

Kristin is my favorite; she is so professional, and her compassion for treating people shows!

Excelent atention 💯%😊

Nova was my nurse and she was so knowledgable and made sure that my experience was good

I love Katie. She done sooo great with my Hair laser removal. She was patient and very friendly.

Welcoming and fast! I'm so happy with every staff member I've met. And the results of my laser treatments are great!

Katie Redmon does a phenomenal job with services. Always greets you with a smile. Wonderful personality. I will miss her. Management please acknowledge your wonderful staff . She is a great loss for your establishment Best wishes Katie!

Consultant was very professional, courteous and knowledgeable.

I’ve been seeing amazing results this place is amazing

I can’t say enough nice things about Alyssa, the front desk coordinator. I know when she sees my appointment come up, that I’m going to have to call at least once to reschedule due to the nature of my job. She always is courteous and coordinates the best availability for my provider. My provider, Amanda, is amazing! She knows when to pause the laser treatments and apply the cold pack for comfort. Additionally, she talks the entire way through to ease my mind from the pain. It is to the point where she knows me so well, I will only schedule with her, because of that continuity of care.

Very friendly and knowledgable staff. Everyone goes out of their way to make people feel welcome.

First time, I enjoyed myself.

Fast quick and professional! I love the Easton location! After dealing with Beevercreek I’ll stick with Easton!! Beevercreek almost had me canceling and getting my money back!!

They are very nice people they tried to help to give me a comfort

The office is nice and the staff is friendly. I did however purchase lip filler for an upcoming event, and they have not been able to get me an appointment (3 months later now). I have called several times, gone to both the Dublin and Columbus offices, emailed, and spoken to their help line, and nobody can get back to me or give me an answer. At this point, I just want a refund for the $500, and I am incredibly frustrated with their customer service.

Last time was the worst time ever, My appointment was scheduled from 1pm till 1:40 but she only took her about 15 mins and then she said we are done, After that when I went back home I checked my back and she missed many spots there!!! I don’t know what to say though it’s been more than 3 years for me with Ideal image and I still have a lot of hair pus I’m being charged everything time I’m visiting

they worked had to resolve the misunderstanding and are genuinely helpful. They care for their customer by following up on them after treatment. I would definitely recommend. I would also advise customer to try calling the local stores phone number and not the add phone number.

The lady I spoke with on the phone was completely amazing but not getting an appointment for 2 months after signing up makes me not want to refer anyone! I have to start paying before I can even get a treatment! That is no good for your company Update::: I called and cancelled my services due to not being able to get in on a timely manner!! Signed up in April and couldn’t get an appointment until mid June!! I did get finance and I got a call today for a lady saying they will not send the money back with out a medical reason! I will be going to the BBB if the money is not sent back!! I will go to the news and anywhere else that will listen!! Please if you want something done here have them give a an appointment date before signing anything!!

I love my experience and can't wait to see my results.

Katy was so sweet and kind. I had one of my best experiences at Easton with her. Thank you Katy!

You will sign up for a package, pay in advance and not be able to schedule an appointment for 3 months. Then they won’t let you schedule in advance because “they haven’t set the schedule” but will call you when it’s available and then not call you. When you call, there will not be any appointments for 3 months so you will lose money because you bought an expiring package. It’s a scam, don’t buy into it

The ladies at the front desk is very polite and Genuine👑 Great costumer Service 🦋

My experience at ideal image was great!👍

My final and last visit was disappointing. Having to wear a mask while entering and the rudemess of how it was explained to me will be the last image I have. The masks NEVER worked, and to enforce a company policy that was already debunked and mandates lifted was ridiculous.

Service was performed quickly, and the staff is super friendly!!

Painful but only temporarily, the investment will be great

Katie is amazing. She is very calming, patient, and explains the process well. I would recommend her to anyone.

Wonderful experience, great technicians (especially Katie!) and happy with the results 🙂

I got Kybella injections at the Ideal Image Columbus location and I was so impressed with how welcoming and friendly all of the staff was!! The nurses took excellent care of me during my service and made sure that I was comfortable throughout the entire process. They gave me clear aftercare instructions and even provided Tylenol and ice packs for my trip home. I couldn’t be more satisfied with my experience at Ideal Image Columbus and I will definitely be returning for any services I get in the future!!

overall great experience - staff is super friendly/helpful/knowledgeable

I’ve been getting laser hair removal treatments for a year now. I would highly recommend it to others. No matter which lady does my treatment or which lady check me in and out it’s always a great experience. Very professional, comfortable, and friendly experience.

I've been going for about a year now and all staff has been wonderful each and every time!

Jessica was really great at explaining the process of cool sculpture. And she made it easy for me, to not be afraid of going through with the procedure as well.

Very happy with my cool sculpting appointment &?the results from just one treatment! Staff are very friendly & welcoming & the office is very organized & efficient.

Great staff, very friendly, highly recommend to anyone considering.

I haven't had any services as of yet so I cannot comment because I can't speak on any services yet

I thought I was purchasing a full frontal with extension for my daughter and the last 2 times they told her it was only 3 fingers in from the bikini line The first appt they did the full front but now they are saying I never bought that area. This needs to be corrected on your end and the purchase price is for the full front area too.

It was great

In experiencing this for the first time, several takeaways, first I had no material handed to me or sent to me with do's and don'ts. The receptionist was positive upon greeting me. I felt the tech, with no name tag, with no bed manner need retrained or a new job. She did identify herself, gave instructions, read a release paper, worked her routine. However, when asked questions, didn't answer them completely, tried to change the program path, explained a massage would take place after all of this would be complete. Came back into the room early, acted like she needed to leave, told be I use the baby wipes to clean up and left quickly. I was very disappointed that no other instructions in what to do for the next how ever long and nothing on paper. I would not recommend this location or person.

I have been coming to Ideal Columbus for several months now and I think I have finally found my favorite provider!! Lindsay was very friendly, professional, super gentle, and did everything to make me feel comfortable and make my treatment less painful than it had been in the past. Hands down the best!! Definitely will be asking for her everytime I schedule going forward.

Wonderful. Efficient

Katie is a great provider very thorough and makes it very comfortable. Kudos and thank you!!

Katie at The Morse Crossing Location was fabulous! It was my last laser treatment of my contract so she went above and beyond to make sure everything was perfect! She went over the details of the yearly membership which I will be purchasing next month! I appreciate you Katie! Thank you❤️

Very friendly staff, duration of appointments are always quick too! Katie is amazing! Extremely thorough and will make sure to get every last hair!

Katie did a wonderful job, very professional and kind.