I have to give the biggest thank you to Zahra she did an amazing job on my lips! She listens to every little detail that I shared with her and how I wanted my lips to look like. So grateful for her! Ladies you have to go to her you will not regret it.

Consultant was knowledgeable, caring, pleasant and went above and beyond for me.

From when you walk in to when you leave, you are treated with warmth and professionalism. The nurses not only do a great job, but also make you feel so comfortable.

Between the gentlemen greeting you at the door to the Excellent thorough service Katie gives you it’s a wonderful place to go to!

Lori was amazing!

My second time with Laurie, she is awesome makes me feel confident, understands me and can get herself in my shoes which makes the visit and the treatment worth it. She really cares about her customers needs.

Horrible!!! I have begged 7 times now now Amy (the manager) to call me back

Don’t go there and save your money. Nurses are good, but i paid already too much then elsewhere, and within COVID less sessions and they said it’s complete. Within 2 to 3 months they are giving appointments, and i am not satisfied with that laser treatment, still they said i have to pay for touch up that’s too much, I wasted my money, will never come again for anything else

It was quick, and my nurse was cool.

AMAZING first time visit! My nurse Brooklyn was absolutely amazing, and made me feel very comfortable. I forgot the host at the front desks name, but he was very nice and has amazing hospitality! CANT WAIT for my next appointment & definitely referring to my family & friends!

Scheduling an appointment is an absolute nightmare. I’d be very happy with the LHR results if I could actually get a timely appointment instead of having to wait almost twice the recommended time.

Brooklyn was a fantastic laser technician for my facial services! I also loved the gentleman up front who was so nice!

Dekar and Shiela, at the front desk, always great me with a smile! They’re friendly, professional and very helpful in accommodating my hectic schedule! Brooklyn, my nurse, is amazing! She’s great conversation and takes her time. I never feel rushed! This is by far my favorite location! All the staff are amazing!

Friendly staff and great service!

Dekar and Shayna were so welcoming and friendly! They made me feel so comfortable even though it can be a little nerve wracking! i recommend this location to all my friends 🙂 thank you both!

Staff is super friendly and very efficient

Zara was wonderful...... Professional and knew how much to give and where.......Had a lite touch.. Hope she stays for a while.

Tech is very nice. You get your service and your leaving quickly.

My whole experience was super smooth! Zahra was amazing and really made sure my treatment was as painless as possible. She was very comforting and gave me periodic brakes as well! Totally recommend!!

worst experience ever and waiting to hear back from the dm

Katie was very Profesional about her duties she made sure I knew everything I needed to know about my service I was surprised at how fast the service was which is great 👍🏻👍🏻

I am disappointed with my experience at Ideal Image. I was hoping to have all of my laser hair treatments done before 10-10-2020 but unfortunately a pandemic happened. I am now having to pay for "touch up" treatments when I never got to do my actual treatments because of covid. All of treatments were set back and delayed and now I'm forced to pay more than what I had expected to. The associate at the location was very friendly and understanding but this is not an in store issue. The company itself does not seem to care about their clients and it's just unfortunate.

Quick & painless. Staff is amazing!

Very professional, friendly & thorough

It was absolutely amazing. The employees were respectful and kind. My appointment was easy to schedule, my wait was not long at all, and my first appointment was well explained to me. The women who made sure I understood the process was kind and very helpful. The procedure didn't take long at all.

I had such an amazing experience here. They offer a virtual consultation which I LOVED. So convenient and safe. I only had to go in for one treatment to my chin. And my nurse was absolutely amazing. She didn't give up when the device didn't fit quite right. She kept trying and she was able to get it work. I'm just over a month out from my coolsculpting for my chin and I'm SO HAPPY. I'm way less self conscious and I feel like myself again. Thank you!

Zara is soooo good! She has a great personality and is very professional. This is my first time getting laser and she made the experience very pleasant. Will definitely be coming back and doing other places.

SO happy with my laser hair removal

Zahra was fenomenal... dakar and Sheila the front desk people were super friendly and helpful. Def recommend 🤍

Very nice

I am blown away by the lack of customer service at this company. The staff at this location is very kind and pleasant but that doesn’t change the fact that this company completely lacks with customer care. I have been calling and emailing this location for MONTHS. Trying to get refunded for services(lip filler syringes) I will not be using due to being unhappy and upset with the services I did use. My lips got completely messed up and it made me so insecure. They finally created a case with customer service for me and said they would call me within 72 hours to fix the issue. It’s been WEEKS. Every time I call the customer service line it tells me the wait time is greater than 10 minutes and then I end up waiting for hours before I eventually give up. Every time I call this location the very kind receptionist(Sheila, a gem) apologizes and tells me she will let her boss know so she can get in contact with customer service to call me. Still nothing. I am so tired of calling. I am not an aggressive or mean person, I’ve tried being stern but kind, however this is exhausting. I’ve spoken to my lawyer and I don’t want to take legal action because it’s such a hassle and I already feel so drained and defeated. I never thought I’d be treated like such an afterthought from a company this large. I have friends and family that I originally sent to ideal image when I first started going. I so regret it and they have all refused to go back after hearing of this situation. All I want is a refund for a service that I didn’t even use. The company wouldn’t even be losing money technically because they can just sell the syringes to another client. I don’t know what to do going forward. But I would urge people to not spend their money with this company. Definitely go for a smaller medical spa. They’re a little more expensive but the care you get makes it so worth it. Wish I learned that sooner.

I met Brooklyn today for a touch up of the face for laser hair removal. She listened, took her time and this prevented the pain I have experienced previously. Such a kind spirit too!!!

There was confusion in the scheduling because of the covid closure. At my previous appointment they told me I had enough time for one last treatment. When I arrived today after driving an hour to my appointment I was informed it would be a touch up. I had no notice of this. I did not go on with my appointment as I do not feel I need a touch up at this time. The whole process wasted over 2 hours of my day off. Better communication is needed due to the covid closure confusion. Up until this experience ideal image was fine and the laser hair removal was effective.

Brooklyn is the absolute best nurse anyone could ask for! I had her for my first and third visit. She is very thorough, professional and incredibly friendly. I could not ask for a better experience. Sheila Lambert is also such a star at the front desk. Always a kind and welcoming presence. I am already looking forward to my next visit!

The reception area was clean and welcoming. The staff was nice. Services received were quick informative and efficient. Update:Its hard to get an appointment and when you do they get canceled .

This review is strictly for Brooklyn. She is an amazing nurse. She was extremely knowledgeable, helpful, and eased my anxiety big time when I was getting my lips injected. Not only did she go over every detail with me, she also made me feel comfortable to the point I didnt feel a thing. She also did an amazing job as far as the Job itself. My lips look great and natural. I love them. I highly suggest Brooklyn

Absolutely the best service! They’re so friendly and make you so comfortable! The entire team is great! Highly recommend!

Entire experience was lovely!! Front Desk Associate Dakar was amazingly professional and courteous...the most beautiful spirit!!! My Facialist was amazing as well....very attentive and sensitive to the care she gave me....so excited for next treatment!!! Thank you!! 😊

Always a great experience when I walk into this location. Every single employee is so professional and kind. I haven’t had one bad experience in the years I’ve been coming here. They always put my mind at ease and make sure I’m comfortable. Lori, who was my nurse does an amazing job. Dakar at the front desk is very welcoming, just an all around great experience. Thanks y’all 🙂

Lovely experience

Brooklyn is the best!! She explained things in detail!!! I’m loving my results. Thank God I finally decided to do this for myself! Worth every dime and the staff is fabulous. Thank you

Oh this is the third time for my ultra therapy and I believe the staff is exceptionally friendly helpful and they walk you right through the process I would highly recommend this to anyone and everyone

Lori was amazing!

Dakar was friendly and helpful at the front desk and Lori was knowledgeable and informative throughout my treatment !

The entire staff is friendly and professional. Zara is very knowledgeable and always provides great service!!

I have to say my experience with ideal image has been a little rough with scheduling dealing with covid and issues with being short staffed. After transferring over to Langhorne PA, from Connecticut, the experience I had was amazing. Lori Mazzella changed my whole opinion about ideal image and assured me she would take great care of me and she did. She was professional, thorough, she has great communication skills and was very personable and kind. Lori truly made the difference and Im very grateful. Thanks Lori!!!😊

Ideal Image Langhorne is great - their staff is extremely friendly and welcoming. The office is very clean. Lori, the nurse, is amazing at her job. She is very knowledgeable and super friendly. I highly recommend her and this facility!

I love everything!! from the attention of the secretary to the professional who gave me the treatment; Although I don't speak much English, we were able to communicate.

Today was part of the third session of my laser hair removal and my first experience of Ideal image at the Langhorne, PA location. I’ve met different nurses till now but I was totally impressed with the way Brooklyn treated me today. She made me so comfortable and said things that made me go through all the pain in a much better way than I’ve experienced before. How I wish I get her again for my future appointments too!! Great job Brooklyn!!

I had a great experience with my nurse, Lori. She was amazing and very patient with me. She answered all of my questions that I had regarding my treatment and what should be my best approach.

I have been to Ideal Image for two different treatments and I can’t say enough good things about them. Everything is professional and done with the patient’s best interest in mind. Dacar and Sheila are kind and funny upon check-in, and Jess will perform your service with ease and fun. Highly recommend!!!

let me say that the scheduling here is the worst. i got a call from a Britney in willow grove the other day saying the nurse that was treating me on Thursday quit so they need to reschedule. ok fine i told Britney i need something for either Friday or Saturday this week. so i thought i had a saturday appointment or at least i thought i did. i get a text msg saying my appointment is for this thursday not saturday. so i called to find out whats happening? i get some other lady on the phone who flat out refused to help me was very belligerent. i asked for britney to call me back to straiten this out. this lady seemed very reluctant to do that. all i asking for is a little bit of professionalism here and some good customer service. is that too hard to ask? somebody a manager or a regional manager please help me with this???

Lori was great - she really cared and did not want to treat me yesterday for the sake of the appointment - she wanted to make sure my skin was properly ready so we rescheduled.

Very friendly staff and Katie made me feel very comfortable!

Dakar at the front desk is amazing. Everyone is super sweet and helpful and always answer your questions thoroughly. There’s no forced sales and they really genuinely care. -Erica

Before treatment think 100 times. They are disclaim responsibility for mistakes. I did treatment ultherapy the result was horrible. 6 months I was try to get help from them, but not... finally they said “ o we don’t know why it was happen” I WANT MY MONEY BACK!!!!! Manager Stefany never at work, and never called back. Before treatment and charge they called 100 times, when they did mistake they disappeared.

Zara treated me today for laser hair removal on my legs and underarms. She was absolutely AMAZING! The last time my legs hurt so bad I was dreading this appointment. My body was shaking I was so nervous to get my legs done, but I didn’t have to stop once thanks to Zara. I was dressed and finished in 20 minutes. I can not thank her enough and will be booking all of my appointments with her!

Lori is amazing! She explained the treatment thoroughly and made me feel very comfortable. Can't wait to see the results of Ultherapy.

Lacar always greats me so lively and professional 😊 Katy (my specialist) was so thorough and had good, positive energy.

I loved kaitlin...very friendly, professional, funny and kind. Also, her face was a commercial for their products...beautiful. I added a lip plumper to the cool sculpting. The results however will determine future procedures.

First visit went well. I was met by Dakar at the front desk. He was so kind and even though he was busy got me checked in quickly. Jessica was the one who completed the treatment. She was extremely kind, professional and took her time to explain everything to me. Really excited for future sessions and to see the final outcome.

I had a wonderful experience with the ladies that attended to me during my procedure. I am very uncomfortable with needles and they made it as comfortable as they could!

Lori is an amazing tech, what a blessing to all clients! She is patient, loving and compassionate. I had an Ultherapy session which can be a bit uncomfortable and she made it so much easier for me. She was so professional and understanding. Lori coached me through until the end and I felt so relieved. Also the receptionists Sheila and Dukar are very nice and professional too. I LOVE THIS LOCATION!!!

A little nervous when I arrived, however Chayna was very Pleasant, Personable and Informative. She explained everything and answered all my questions. Even assisted with providing information on possible future services!

It was wonderful Prussia was amazing

I definitely was expecting to have a more pleasant experience which was a little disappointing. I didn't feel welcomed when walking in. As this was my first visit, I didn't know what to expect from the procedure a 100% and after the nurse start asking questions, which didn't make sense, I started to feel nervous and concerned thinking if this was the right option for me and did she know what she was doing?! Anyway, I did feel stressed out and scared due to that conversation during the procedure. I might have to drive further to try a different location hoping to have a better experience next time. Thank you!

Very understanding and very helpful she was just wonderful and showing me and telling me how it works I was very satisfied with what I seen and when she was talking to me I just can’t wait to start my process

The staff is always so friendly & accommodating! Hands down best experience every-time I visit!

Ideal image of langhorn Pa was fabulous .Dekar at the front desk was professional and personable what an asset! Lori my provider who did my service was superb and so comforting and knowledgeable. She made my experience unimaginable. I will recommend her and ideal image to others.

Lori and Dakar are absolutely AMAZING. I can always count on friendly service, flexible scheduling and the newest cosmetic offerings to be available at the Langhorne Ideal Image

It was great

Great service! Great people! Loved Dakar in Langhorne!

Brooklyn and Sheila were Awesome during my visit! Brooklyn took her time and addressed all of my concerns during my treatment. Her method of LHR is top notch. This process is PAINFUL but appreciated the care and professionalism she had. Thank you for making this appointment easy for me!

First time coming to Ideal Image and I had a great experience from start to finish. Walking through the door Dakar’s joyful greeting and pleasant conversation made me a lot more comfortable about my appointment. Danielle was the nurse who completed my treatment and was very knowledgeable and professional. Looking forward to my next appointment here!

Friendly staff, clean facility, good results. Brooklyn was my nurse today and was great! Highly recommend this ideal image.

Just got my goodies done an Brooklyn an dakar was so amazing 🥰

So nice and accommodating! Lori is super attentive detail & Dakar is extremely nice and helpful up front !

Lori and Dakar are the best! I am so pleased with the services at Ideal Image Langhorne!

Finally had a nurse who knew what she was doing at langhorne location, but this entire experience has been nothing short of a nightmare. I’m spending a fortune and half of these nurses don’t know what they are doing. Scheduling with them in itself is absolutely dreadful. I wouldn’t recommend ideal image to my worst enemy. Save your money and go elsewhere. Run don’t walk.

I had to reschedule my appointment because the nurse called out (Which is fine. She is allowed to. I’m not upset with her.) and I had to wait 2 more months for another appointment. I think it’s absolutely ridiculous that the office is so overbooked that I had to wait 2 extra months for an appointment. That’s a whole treatment cycle lost.

Lorie Scott was the best. I got what i wanted for a price I can afford. I haven't started the process yet. I'm excited about this journey

Excellent costumer service! Dakar was extremely friendly. Very clean environment and attentive staff. Brooklyn was amazing! She was friendly and attentive and provided excellent service.

Very friendly staff, quick treatment sessions with the advanced technology laser machine, and comfortable, clean environment. 😌 I like how you get the lifetime touch up treatments for a discounted price! Update: a LOT of the hair came back a few months later. I’ve had in total 14 treatments now and hair continues to come back. Is not effective for permanent hair removal 😢 “Lifetime membership” but certainly not free. Have to keep paying every time and the hair DOES still come back. Little frustrating after spending almost 3K for the package treatment and have to pay more for hair to be gone.

Dakar at the front desk was very helpful and pleasant, a joy to be around. Brooklyn, the nurse performing my cold sculpting service was very professional and friendly. I scheduled my next appointment with her. I highly recommend the Ideal Image.

Greeting at front desk was very pleasant snd professional. Lori was great snd made my experience pleasant.

The Receptionists were very friendly and answered all my questions. The nurse made me feel comfortable, answered all my questions, and was very experienced.

Today was my first experience with laser hair removal and going into it I was a little nervous. From the moment I walked in I felt comfortable and relaxed. The staff is so welcoming and sweet. The nurse that did my first treatment was so kind and provided me with all the information I needed. The treatment itself wasn’t as uncomfortable as I thought it would be. I can’t wait to see how the rest of my treatments goes within the next few weeks. I highly recommend Ideal Image!

The lady was super nice and gentle. She took her time, put pressure while doing my underarms laser to make it more tolerable. I am really grateful! I feel horrible that I couldn't recall her bame

I’ve been coming to Ideal Image Langhorne for a few months now for laser hair removal on my upper lip and chin. Since day one, everyone has been incredible, from the front desk staff to the nurses administering the treatment. Nurse Katie welcomed me at my first appointment and I’ve had her a few times now. She has always been exceptionally friendly, efficient, and gentle. I can’t recommend this office or treatment enough. It’s truly life-changing!

Excellent customer service, very knowledgeable technicians

Awesome

Zara is an amazing injector! She did my lips and I barley felt anything. They look amazing!! I’ll be returning to her!

Staff was super helpful and caring, thank you Allison! Very throrough as well. I'm excited for my experience here!

It's awful experience at Langhorne location. First, when I add more services in my existing plan even talking to staff thoroughly. After the first appointment they told me I have to pay more for my leaser session. Furthermore, staff never gives your early appointments, normally the gap between appointment is 6 to 8 weeks but staff give you 10 weeks appointments because they are always pack. Even they don't give you any near date if there is a reschedule (which is typically because they don't have any other nurse on schedule). Staff won't let you talk to any manager or any other authority to address these issues very unprofessional.

The various associates who handled my initial consultation were helpful and courteous and the technician who conducted my first treatment was friendly, quick, and checked in with me regularly to see if I was doing OK with the discomfort.

All of the staff were super kind & accommodating, the treatment was quick. The lady that did my treatment applied pressure if I winced from the laser to soothe it (which was not done at a prior location, so the extra touch to provide comfort was appreciated). The guy working scheduling at the front desk was so personable and fun to chat with as I scheduled my next appointment. I don’t often do reviews, but quality service deserves recognition.

Great staff, very friendly and attentive.

Amazing place! The office staff are very helpful and accommodating. My technician was great, and I had a great laser hair experience

Today I had a appointment which I made over 2 months ago for fillers and botox which I paid for in advance aswell. Unfortunately when I arrived for my appointment I was told I could not have my fillers since I had my Covid 19 vaccine over 2 weeks prior to this appointment!!! In my professional opinion they Ideal Imageing should let the clients know this in advance !! But they do not!! So be aware b4 you schedule a appointment if you had a Covid-19 vaccine!!!!!

Excellent communication and organization. The front desk staff and medical professionals are always cheerful and happy to take the time to explain things to their clients. Special kudos to Dakar and Brooklyn for their fantastic customer service!