Zara is totally unprofessional she does not know how to treat cuatomers. Totally disappointed with how she did my treatment

Erin was absolutely fantastic for my 2nd BBL treatment! I highly recommend as she really talks you through what is not the most comfortable treatment.

It was great and easy

This was the absolute worst experience I’ve ever had. I’m a registered nurse and if I ever treated any of my patients the way I was treated at ideal image I would be fired. You changed your policies for scheduling and never informed me as a client. I drove an hour to have Botox done to find out that I was scheduled and had no units thinking I had 70 to be used. I wouldn’t recommend ideal image to my worst enemy! My understanding as a patient or a client at any institution is that when your policies change you let the people you take care of know prior to surprising them when they show up . Worst experience ever!

It was a great first experience!!!!!!!

Zarah was an absolutely amazing nurse! She was kind, and extremely thorough

I was not happy with my lip injection experience. I only wanted a half syringe, but the injector did such a horrible job I had to stop her and ended up needing the whole syringe. My lips looked completely distorted. She called in Jessica, who salvaged the experience and fixed my lips. They are still a little swollen, but the top lip looks asymmetrical and will probably need to be fixed elsewhere. I like the the flexible payments, but out of the four times I've been there only one experience went smoothly. Ideal image is great for Botox, but the nurses need more training with fillers. Jessica is exempt from this, she actually knows what's she's doing, ask for her.

Very friendly staff, quick treatment sessions with the advanced technology laser machine, and comfortable, clean environment. 😌 I like how you get the lifetime touch up treatments for a discounted price! “Lifetime membership” but certainly not free. Have to keep paying every time and the hair DOES still come back. Little frustrating after spending almost 3K for the package treatment and have to pay more for hair to be gone. I have gotten a total of 17 treatments now over the course of 5 years on my Brazilian/bikini area and the hair STILL has come back! 🙁 Very upsetting, I have to go back to shaving n waxing or drive an hour & a half cuz they have no locations in NJ. The touch up prices should be significantly reduced, if one has completed the package of 9 and the hair came back. I will say, not so much on the inner thigh area, just mainly above the pubic bone :\ . Could be hormonal, idk, just frustrating is all.

This was my 1st session and I loved it easy, efficient and the staff was very informative. Danielle at the front was great she answered all my questions and I can’t wait for the next visit.

I started my treatments before the pandemic. I paid for everything upfront. They then closed down because of the pandemic and during the pandemic I had a baby. I just remembered that I still had treatments left and never called until now. I am told by a very rude employee, Lori that they basically didn’t care that I missed out because of the pandemic or having a baby and my contract expired. So basically I am out of money and the treatment didn’t even work. Edit: I have sent an email as requested and received no response. Again- go elsewhere for your treatments.

I paid for a membership plus additional treatments but I can never get an appointment. I call and I’m on hold for over 10 minutes then I give up. If you call the main number you have an option to press 1 if you are a new customer or press two to schedule an appointment for existing customers. When I press one I get someone each and every time. They just transfer me to the local branch where I can’t get anyone on the line. When I press option 2 even though it’s during business hours the office isn’t open or I’m on hold forever. It is so hard to get an appointment that works for my schedule. I paid for additional services and they have had to reschedule due to not having technicians to perform the treatment. I fear they are going to go out of business and I will be out of the money I’ve invested. And if I do get to schedule the treatment that I paid for will they be experienced ?? At this point, I do not recommend this company until they make it right and I get what I paid for. I will admit that I had to cancel a couple of appointments because of my job or life in general but being a member I should get priority scheduling and not have to wait a month or more to get on the schedule.

My experience this time was amazing at the Langhorne location. The hospitality and comfort from my nurse was exceptional. Thanks!

I love this location, I've been to other ones before but this one has the best staff. I came in last week my nurse Lori was so kind and patient with me! I also love that they have an esthetician at the front desk, Danielle was so sweet and she really took her time to explain all the treatments and what would work best for my skin. She was patient and honest with me and I really appreciate that. Will definitely be coming back!

Erin is the best I love her!! If you are a big baby request her!! She will take her time and she is so gentle! Makes a big difference 🙂

Loved it here! Great experience

Drakar is awesome! He was extremely helpful, kind and knowledgeable. He and Kate (another awesome & helpful employee) we’re accommodating (I was a walk-in from New Hampshire- I typically don’t do this) and welcoming- they signed me up for a membership and we made an appointment- I can’t wait for my appointment- I’ve already referred them to a few local Langhorne friends and family members!

scheduling is the worst. got no confirmation email no text msg to confirm appointment. found out a week later that i had a appointment but no confirmation email was sent no text msg. really i find out this a week after the fact. even worse customer service rep has the nerve to call me a liar over the phone. customer service rep refused to get me her supervisor. if a customer asks to speak to supervisor you do it . don't reply with they will just tell you the same thing. that is very unprofessional . i need help because you messed up on your end not be insulted and talked down to. even worse i was put on hold forever. please be courteous and helpful not rude and insulting .

Sales job through and through. Told I needed 9 sessions because everyone gets 9 sessions. I suspect this is because of the guarantee. If they only charged me for 4 and breakthrough occurred then they would do the next for free. Guess patient safety is not a priority.

I have had laser hair removal with Zahra for three sessions now and she is awesome! Danielle at the desk is really nice and they have been very accommodating and flexible with me 🙂 I would definitely recommend this place for laser hair removal if you live in the area!

I love ideal image the staff is always friendly and have patience ! I always recommend to my friends

Not a good one.

The people here were very nice, but after completing treatment for 2 years, I still do not have permanent hair removal. They told me that there was a "reduction" in the amount of hair I have, which is true, but not what I expected for $2,000. I would not recommend laser hair removal unless you have super dark brown or black hair, regardless of what they tell you during the consultation. I was told my hair was dark enough, but after treatment, it may be "untreatable". Update: They never reached out. I called last week and was told someone would get back to me the next day. At this point I'm considering filing a formal complaint.

Erin was my tech and she was great! Knowledgeable and so gentle.

Sheila was very welcoming and nice and made you feel at ease at the front desk. Zahra was so kind and took her time and explained everything. she answered all my questions and made me feel so comfortable. always ask for Zahra, she is incredibly knowledgeable and will put a smile on your face after every treatment.

Awesome staff! Treatments are so worth it!

Jammie was AMAZING. Thorough, insightful, professional and very kind. She is highly educated on both her products as well as explanation of procedure and protocol. I am thrilled she was assigned to be my consultant. She is a great asset to your team

The consultation was great.

Wonderful experience! First time getting lip filler and I couldn't be happier. Highly recommend.

I have had nothing but great results with Ideal Image! I’ve waited way too long to jump on laser hair removal! Every time I leave, I can’t wait to come back lol. And the process is so quick. The nurses are amazing and make you feel very comfortable. Everyone at the front desk has amazing hospitality. I’ve already referred my friends and family. Thank you Ideal Image!

Katie was great!! They always have me in and out in no time!!!

I need someone to reach out to me IMMEDIATELY!!!!!!!!!!! I made an appointment, waited 6 weeks, paid a babysitter, and was at the facility for a full hour but was not able to be seen. I paid in full and received no service. This is absolutely absurd.

Erin and the front desk employees were awesome! Erin did my facial BBL treatment, it hurt way less than others who have done the treatment and she talks you through each step amazingly. The front desk evaluated the prices to give me the best price too, Dakar was awesome with pricing and booking my appts.

I came here for an IPL Photofacial after having it done at a different location. The front desk person was very welcoming. The woman who treated me (Lori) was so sweet and thorough. She made sure to check in frequently to make sure I was doing ok. She was friendly and considerate and made it a great experience! Thank you!!

Zahra was fenomenal... dakar and Sheila the front desk people were super friendly and helpful. Def recommend 🤍

I love everything!! from the attention of the secretary to the professional who gave me the treatment; Although I don't speak much English, we were able to communicate.

Awesome staff!

It was wonderful I was told every step of the way what was happening and it was great

Janessa was very helpful to understand. Explain everything detail by detail step by step

Erin was great. Made my experience a plus.

They took money from my account without authorization. I asked for no auto renewal 2 months ago. “Shelia” said she cancelled it, but didn’t. The location “doesn’t know when I’ll get my money back.” Why I wanted auto renew to stop….appointments were just about impossible to get. The last three times I went my Botox did NOT last and there were a ton of missed spots. Lip filler appointment, forget it. I always heard from Shelia “we will have a cancellation” and get you right in. NOPE! So I went elsewhere. When I called to not review I actually told shelia why I wasn’t renewing and she basically hung up on me. Total waste of money and time there.

It was very nice Johnathan was so helpful and patient with me he made it very easy to set it all up by taking his time to answer my questions and walk me through everything

Very efficient and pleasant

My experience was interrupted by COVID, and over all I had thought the experience was good, but at the end left a sour taste. I had signed contracts for upper lip, chin and underarms. At the end I felt a little deceived. I was told that the case was closed on my upper lip and chin at the previous visit which was news top me. I was also told it was my last treatment on the contract but would probably need 2 more on my underarms to be complete. So no I have to pay more money to complete the treatment. Not Cool.

I always get my laser hair removal done by Zora. I had 2 other nurses do a session and one of them was really nice. But Zora is the best from my personal experience. She’s just wonderful! She’s patient, caring, understanding and makes me feel comfortable while getting my laser hair removal. I definitely trust her and always ask to have her do my treatments. She’s the reason I didn’t stop the sessions after my first session where my legs had an angry reaction to the treatment. She made suggestions to help with the reaction for future sessions and they really helped. The reactions have lessened with each treatment as she had told me they would. I’m sure there are other nice nurses there to do treatments since I did experience one other nice one. If you’re going to be exposed and feel some level of discomfort or pain it’s important to have someone you trust so for me that’s Zora. As for the front desk people they’re awesome as well. I had Danielle help me today with some questions I had about packages and future treatments. She was great and I appreciated her not rushing me (I had a late evening appt.). I felt she took her time to make sure I understood my options and addressed my concerns. There was 1 gentleman (during earlier in the day appts.) at the front desk I would check in and out with he was the nicest guy and also made you feel comfortable and not rushed. Honestly, I don’t have anything negative to say about the Langhorne location and the workers there. Everyone is different so for me the treatments involved some painful areas but I’m glad I chose this place and my nurse Zora.

Had my first session today! The front desk was very helpful and welcoming. I was a little nervous being my first time getting laser hair removal, but my nurse Zara was amazing. She was very kind and informative. Everything went very smoothly, and incredibly quickly! Excited for my next session!

It was great! I was seen on time and everyone from the front to the back rooms were professional and friendly!

Everyone was amazing! The staff is super sweet!

I am blown away by this location! Everyone is so kind and helpful. The girl at the front desk Danielle was so sweet! Greeted me with a smile & water. I was so nervous before my appointment and she really calmed my nerves and made me feel better. My nurse Kaitlyn was so kind and really took her time with me. Clearly care about their customers and take pride in their services! Will definitely be recommending all my friends to come here!

I had such a great experience here. The staff is so AMAZING! Very friendly and professional. Would highly recommend.

Could not be more worth it! Love my results.

The staff are so friendly and professional, highly recommend!

I had a wonderful first experience with the team. The team is really nice and friendly and my nurse Latia Thomas was very informative and gentle. Exceptional job.

Highly recommend Lorie! She was so nice, informative and made me feel comfortable. Front desk was just the same!

Was a great smooth friendly experience

When I first signed up the lady told me I would go every month for the first 4 months every 6 weeks then my hairs would go away and grow slower so I wouldn’t have to come every 6 weeks. I would space them out so I did. She said I would have 12 sessions total. She never told me I had to use them in a whole year. So I lost some of my sessions. The hair still is growing back it’s like if I didn’t even go their and get this hair laser removal done. They tell u anything when u walk through the door they just want your money. I wouldn’t recommend this place at all!

I loved my nurse, Lorie! First treatment and experience and it was fabulous. I highly recommend!

It honestly was just a different feel. Not excruciating pain but it definitely didn’t tickle. The lady who did my face talked to me throughout the whole procedure. I definitely am looking forward to my 2nd appointment. HOGHLY RECOMMEND. I’m already seeing results and it’s only 5 days after my FIRST TREATMENT.

I’ve had such a wonderful experience with laser hair removal here!! Not only have the results been incredible & absolutely worth the price, but the staff (especially Dakar at the front and Nurse Lori) are such kind and welcoming people. Nurse Lori always has the answers to any of my questions, is so professional & friendly, and makes sure I am comfortable in the laser sessions. I am very very happy with my time & results at ideal image!

It was my first time getting laser hair removal and I had a great experience. The staff was incredible, super sweet and professional. Erin was my nurse for my first appointment and I couldn’t have asked for a better treatment! She made sure I was comfortable and went over everything before starting the treatment. If you were hesitant don’t be! I can’t say enough good things! Highly recommend this location

Had my laser appointment with Erin this afternoon! and she was so sweet and thorough! loved her so much i made sure to book with her again!

My whole experience was super smooth! Zahra was amazing and really made sure my treatment was as painless as possible. She was very comforting and gave me periodic brakes as well! Totally recommend!! Dakar is literally one of the sweetest people at the front desk and is super accommodating!! Brooklyn was also my nurse and made me feel super comfortable and did all my areas so well!! Totally recommend🥰 Just went in again and Erin was one of the sweetest nurses ever! Made the whole process as painless as possible!!

The Langhorne Ideal Image is such a pleasure to go to. The staff is always so friendly and helpful. Each person that does my treatments is so professional and makes me feel so comfortable. I recently worked with Jen and had an amazing experience. I can’t wait to see her for my next appointment.

I had laser hair removal... much better than waxing and the results are everything... definitely worth it!!!

I love it. First type of service like this! Zarha was absolutely amazing. Did beautiful work. Super light hand, and my lips finally look Full! It made my the corner of my lips lift and made me look a couple years younger! I cannot thank zahra enough! Thank y’all! First photo is the finished product , second photo is my paper thin lips 🙃

Entire experience was lovely!! Front Desk Associates were amazingly professional and courteous!! My Facialist, Erin (sorry if misspelled) was amazing as well....very attentive and sensitive to the care she gave me....so excited for next treatment!!! Thank you!! 😊

If I could leave no stars I would after experiencing what I have. Due to the lack of customer service, corporate management communication skills and treatments disappointments. Unbelievable that you spend so much money and it’s all wasted because there’s no accommodations made when you express how unhappy you’ve been each time you’ve visited. I wanted more services done, but refuse to spend even more money than I already have. As I’ve seen in multiple reviews already with the same issue as me you’d think something would be done by now to make their customers happy.

The gentlemen or the lovely lady greeting you at the door are so kind! As for the service Katie and Erin are exceptionally thorough and make you feel very comfortable! It’s a great place to go!

Not only was the staff at the front desk both friendly and welcoming, the esthetician who performed the laser treatments was as well. She explained everything to me prior to doing anything and then told me what she was going to do before she did it. It was my first visit and I was in and out of there in less than 30 minutes. I was told what to expect in the time before my next appointment and had no pain at all.

The staff is quick to acknowledge you when you walk in the door. Friendly and courteous throughout the entire visit/treatment.

My experience Was very welcoming and as far as it goes I’m satisfied so far

Between my first two appointments this week, both nurses Katie and Erin were FABULOUS. They made me feel extremely comfortable and were very personable, especially Erin. Dakar at the front desk greeted me with a great welcome and was so nice to talk to. Dakar made scheduling easy and worked around my preferred timing. My experience has been great so far and I hope to continue to have great experiences as I continue my treatment!

Great place all around. Wonderful employees that can juggle keeping their clients comfortable, doing an efficient, thorough job, while also being super friendly and completely attentive. I must say that Sheila at the front desk makes the welcome a fantastic experience alone. First impressions are essential aside from the customer service in general. Sheila never disappoints. If you have a complaint she is extremely attentive and actually listens while doing what she can to accommodate the clients. She is full of personality that has left me waiting for a client to be done checking in so I can keep talking to her. She is professional in every way while also treating everyone that walks in there with kindness, efficiency, and attentiveness. I realize I’m being repetitive, but as a business owner, it’s a no brainer that businesses thrive on good customer service. In today’s world, that lacks everywhere. However, ideal image in Langhorne (even as being a corporate company) treats the clients like it’s a small business. And Sheila has been the star of that. If only there could be a million Sheila’s, this world would be a better place!

Erin is perfect.

Every time I am there I am greeted by friendly faces. Both Dakar and Amy helped me out today with a smile glowing through their masks! Zara was my technician and she has helped me before. Always does a fantastic job! Talked me through the appointment and she is very accommodating! Such a nice lady, ask for Zara!

Do yourself a favor and go to Erin as fast as you can for your laser hair removal! She is soooo good!

Trying to work on a scheduling issue with Dakar at the front desk has left me feeling quite disappointed. When I confirmed my appt last evening he admonished me for not confirming 48 hours ahead of time, threatening that my appt will be automatically cancelled. Nothing I have ever received from them mentioned confirming 48 hours ahead, I received a text from Ideal Image to confirm and I responded to that text. I am extremely unhappy with trying to make a different appointment and will be taking my business elsewhere. He is very obnoxious.

It was great everyone from the front desk to my medical tech was wonderful the procedure didn’t take long and I already feel better about myself thanks

Very clean, personable and a very relaxed atmosphere. The nurse answered every question had and gave me detailed instructions for aftercare

Staff is super friendly, quick and efficient.

Chayna did an amazing job on my filler and Mary at the front desk was so pleasant and accommodating. I highly recommend them 😁

Good experience! Staff is knowledgeable and friendly.

It was over all good experience. My technician was friendly and welcoming

A very personal experience. I enjoyed talking to the rep

Monet is amazing! I was so nervous about laser treatment, but it was over before I even knew it.

My first laser hair removal appointment was amazing!! Shiela at the front desk was friendly and very helpful. Zahra, my nurse, was professional and took the time to explain everything to me. I didn't feel rushed. Dakar was also great in helping me add more services.

Brooklyn is the absolute best nurse anyone could ask for! I had her for my first and third visit. She is very thorough, professional and incredibly friendly. I could not ask for a better experience. Sheila Lambert is also such a star at the front desk. Always a kind and welcoming presence. I am already looking forward to my next visit! I had my fourth service today and Lori was absolutely fantastic! She was incredibly friendly, thorough, and professional. I am very pleased with the services that I have received thus far and all of the nurses have been great. Sheila Lambert continues to be an absolute doll at the front desk.

I have to give the biggest thank you to Zahra she did an amazing job on my lips! She listens to every little detail that I shared with her and how I wanted my lips to look like. So grateful for her! Ladies you have to go to her you will not regret it.

Consultant was knowledgeable, caring, pleasant and went above and beyond for me.

From when you walk in to when you leave, you are treated with warmth and professionalism. The nurses not only do a great job, but also make you feel so comfortable.

Lori was amazing!

My second time with Laurie, she is awesome makes me feel confident, understands me and can get herself in my shoes which makes the visit and the treatment worth it. She really cares about her customers needs.

Don’t go there and save your money. Nurses are good, but i paid already too much then elsewhere, and within COVID less sessions and they said it’s complete. Within 2 to 3 months they are giving appointments, and i am not satisfied with that laser treatment, still they said i have to pay for touch up that’s too much, I wasted my money, will never come again for anything else

It was quick, and my nurse was cool.

AMAZING first time visit! My nurse Brooklyn was absolutely amazing, and made me feel very comfortable. I forgot the host at the front desks name, but he was very nice and has amazing hospitality! CANT WAIT for my next appointment & definitely referring to my family & friends!

Dekar and Shiela, at the front desk, always great me with a smile! They’re friendly, professional and very helpful in accommodating my hectic schedule! Brooklyn, my nurse, is amazing! She’s great conversation and takes her time. I never feel rushed! This is by far my favorite location! All the staff are amazing!

Dekar and Shayna were so welcoming and friendly! They made me feel so comfortable even though it can be a little nerve wracking! i recommend this location to all my friends 🙂 thank you both!

Staff is super friendly and very efficient

Zara was wonderful...... Professional and knew how much to give and where.......Had a lite touch.. Hope she stays for a while.

Tech is very nice. You get your service and your leaving quickly.