You lied to me and you never told me that I could not go in the sun for 3 months. I made an appointment at one location then you moved it to another location sent me a text in the morning to go to the first location which was wrong. If I don’t get all of my money back everyone in Doylestown will know about it!!!!

I started coming to Ideal Image of Langhorne just for laser hair removal but this location has quickly become a place I look forward to visiting every time (even if the procedures I’m getting done are a little painful!). The staff are incredibly helpful, as well as knowledgeable, and I feel like I walk away from every visit having learned something more about the treatments that I’m getting or other services offered by the clinic. The nurses are all incredibly attentive and make you feel very comfortable upon arrival. I recently had a consultation with Dakar and instantly I knew I was in good hands. I cannot recommend this place enough!

I have no words for the incredible, amazing, loving and welcoming environment this facility brings me. I transferred here from NYC when the pandemic hit and the nurses here are lovely and efficient. Shout out to Zara, Lori, Katie and the rest of the nurses. Amazing to work with. At the front Sheila and Drakar are super loving welcoming and they are always there to help with all your questions. I am so so happy with them and I look forward to a lifetime of continued business with them. Thank you.

Want to waste thousands of dollars, get no results, and get treated like garbage? Ideal Image is for you! In my previous review, I explained how I spent $3,500 for Cool Sculpting and saw no results at all. Naturally, “the owner” replied to my review with the typical, generic “we’re so sorry, please call us so we can assist” response. I spoke with a customer service representative who was of no help to me. She couldn’t offer me a partial refund or additional sessions. After multiple calls, she pawned me off to someone else who might be able to “do more,” which wouldn’t be hard because she has done nothing for me at this point. The next person I spoke with was rude, condescending, and completely dismissive of my concerns. It was like they were doing a favor talking to me. They claimed to speak to a clinician about why I did not get results from my treatment. Their feedback was “we sold you eight Cool Sculpting cycles, but you need eight more to see results.” I got no results from eight cycles, but buying another eight will work for me? The commission must be great here to knowingly lie to their clients like this. I asked why was this not disclosed up front if I needed more sessions to see results. Of course, they couldn’t answer this. Eventually they told me the best they could do was add two more cycles to my account. I was disgusted at this point, but I figured this was better than nothing. But they never added the cycles to my account so I couldn’t schedule my sessions. I followed up numerous times with both customer service people, and I continually reach their voicemail. Either they knowingly lied to me to get me off the phone, or they’re too incompetent to add the sessions to my account as promised. I’ll never step foot in this dump again, and I hope every prospective client reading this books services elsewhere.

Nadia was amazing! Explained everything and was super sensitive to my unique situation as a transgender woman. Truly grateful for her.

It was very nice the only thing is the pricing is expensive I find every time 💠🥇

Nadia did a great job 👏

Brooklynn is hands down amazing. She is the sweetest person ever. I would recommend this location just bc of her. I felt comfortable and she answered any concerns I had and also looked into an old issue. Thank you for her. Update 9/1/2022 This is still an amazing place and I had the pleasure of meeting Nadia and she is AMAZING. She will be my go to.

Excelente customer service ! I would recommend this to anyone !

From the time I walked in until the time I made my exit ,my visit was pleasant..Decar was amazing . I can’t wait to get my Cool Sculpting done. my cousin Marixsa is gonna book a consultation with Decar after she see my results..

Customer service was wonderful. It’s not just like a doctors office where you come in and no one speaks to you. Here I was greeted with kindness and wonderful conversation. Danielle is a darling was so kind to me. You can tell customer service is very important here. My nurse Shayna was amazing too!

They worker are very wonderful they welcome everyone, very friendly, the ladies i spoked to yesterday they truly made my day

Excellent. Informative and Truthful

Very clean and nice location. The staff is very friendly (still requiring masks though) 🙁 My technician, Zahra, showed me to the room where the procedure would take place. She was very cordial and professional and after making a quick assessment and viewing my profile, she recommended that I do not go through with the skin procedure. I asked her why and she mentioned that it was due to the shade of my skin color. I was very impressed with her level of honesty and based on that candid response, I would recommend Ideal Image.

Nadia is very down to earth, easy to talk to, and knowledgeable. She helped me feel comfortable in what could have been a very awkward experience.

This place is awesome. There had been an issue with how much I had to pay for touch ups because of a new policy change. But this location has helped me out tremendously and worked with me each visit to ensure I was paying the correct amount I have always paid. Thank you so much!

Very professional and nice to deal with everything was explained very well to me and I am looking forward to seeing the end results after a couple weeks thanks

Ideal Image is an unprofessional, deceitful operation that delivers expensive services without the promised outcome. While I understand with cosmetic procedures mileage may vary, getting no results at all is unacceptable. I paid $3500 for two cool sculpting sessions for stomach and flanks ahead of my wedding. They told me it takes a few months to see results and I can expect a 20 – 25% reduction of fat in the treated areas. I measured myself before – and four months after my second treatment. The measurements were identical before and after, so I saw no results from the procedure. I contacted Ideal Image and scheduled a follow up appointment to discuss. They weighed me and said they would review my concern. A week later, they emailed me and said that “diet and exercise is required to see results. Because your weight increased, that is the reason you see no reduction. The best we can do is offering you a discount on additional services.” My weight increased less than 4% during this period. I asked why a 4% increase of total body weight would completely negate seeing any of the promised 20 – 25% fat reduction – in targeted areas. They had no response to my valid concern, so they ignored this email and multiple follow ups. In summary, if you get Cool Sculpting – you must diet and exercise. If you lose inches with diet, exercise, and Cool Sculpting – it’s the result of the Cool Sculpting. If you gain inches with cool sculpting, it’s the result of your diet and lack of exercise. Makes perfect sense. Save yourself thousands of dollars and find a more reputable aesthetician. This place will take your money and leave you nothing to show for it.

Turning 50 is not easy, especially for us women. So I decided to do something for myself. After researching my options I decided To use Ideal Image. From the very beginning I was impressed. The process is very organized. The consultant Lisa called me and discussed the procedures I wanted, what to expect and how much it would cost all via zoom. I was very nervous the day I was going to get the fillers, however from the moment I walked into the center I started to relax. It is very clean and the staff are professional. The nurse who did my fillers (forgive me I am Not good with names) was wonderful. She explained everything, what to do, not do and what to expect. I honestly can’t praise her and her work enough. I love my new look. I will definitely recommend Ideal Image to people.

Narelli did such a fabulous job today! She’s super friendly and caring. I felt so good coming in today 7/21! She has so much patience and she does everything so calmly. I would love to continue this journey with her! 🙂

I spoke with Dana and she was amazing throughout the whole process. She was very informative, helpful, accommodating, and walked me through everything. She is a people person and made me feel so comfortable. I would advise anyone who is willing to go through with ideal image, speak to her first. Thank you Dana!

No wait time. Friendly staff that explained everything and had knowledge of procedure. Answered all my questions

Everyone I worked with during my consultation was absolutely amazing. So knowledgeable and caring.

My experience started off well and professional. The conversation went well and I liked the quickness of service and the virtual consultation. What I thought was really bed taste and unprofessional was that I was hung up on really quickly while I was explaining my situation with moving forward with the plan. I had concerns that I was talking about and I was rudely hung up on. Having choices of providers, I quickly wrote them off. I'll be moving on.

Christine was amazing, extremely knowledgeable, and accommodating. If I hadn't spoken to someone like her, I would not have gone forward with the appointment. She made it so easy!

My overall experience here has been negative. It takes an act of Congress trying to get an appointment and your customer service is downright poor. The only positive during this process has been Lori the nurse, however, I can never get a clear answer on when she will be in. I have requested call backs a few times and no one responded to a single one of them.

This was my first time ot was great excellent customer service, very respectful l can't wait for my next treatment

Excellent service Dakar is the best I have ever worked with.

Dakar is amazing informative and put me at ease about Ultherapy. Both Zahar and Lori at the Langhorn location gave me a treatment and told me what to expect through the entire experience. I would recommend this facility to anyone looking to enhance their God-given beauty ! I was also well pleased with a treatment I had done by Allyn at the Lancaster location! Ideal Image rocks!!

It was great

Caroline was awesome and very informative! I'm looking forward to working with them on my treatments!

Some of the best customer service I've received in this country. I worked with Dakar and had a great time setting up appointments.

My daughters first appointment was great, tech explained everything ver clearly and was very compassionate always asking my daughter if she was ok, very attentive. The next appointment she had on her 6/16 tech was rude and very cold.

Receptionist was great .. no wait .. eye contact .. offered water .. very hospitable.. ERIN was THE BEST .. thorough , professional, caring , intelligent, not in Sales .. made me feel so comfortable.. explained everything.. and most importantly.. I felt no pain ….. simply incredible! Thank you

It was good, they take the time to ask questions any concerns, making me feel comfortable and relaxed and explain explain everything

Great experience and even better results! Everyone is always professional and kind. 10/10 would recommend!

Amazing 10/10 Danielle is so sweet! She was running around helping everyone and still took time to make sure I was okay and answer my questions. Katie is a the best she is so knowledgeable and always puts my mind at ease! Every time I come here customer service is A+

Awesome! Love Katie and Danielle! Absolutely terrific and extremely professional!

Extremely quick, very little pain for laser hair removal, staff were extremely nice

Erin was awesome. Very professional.

Zara is totally unprofessional she does not know how to treat cuatomers. Totally disappointed with how she did my treatment

Erin was absolutely fantastic for my 2nd BBL treatment! I highly recommend as she really talks you through what is not the most comfortable treatment.

It was great and easy

This was the absolute worst experience I’ve ever had. I’m a registered nurse and if I ever treated any of my patients the way I was treated at ideal image I would be fired. You changed your policies for scheduling and never informed me as a client. I drove an hour to have Botox done to find out that I was scheduled and had no units thinking I had 70 to be used. I wouldn’t recommend ideal image to my worst enemy! My understanding as a patient or a client at any institution is that when your policies change you let the people you take care of know prior to surprising them when they show up . Worst experience ever!

It was a great first experience!!!!!!!

Zarah was an absolutely amazing nurse! She was kind, and extremely thorough

I was not happy with my lip injection experience. I only wanted a half syringe, but the injector did such a horrible job I had to stop her and ended up needing the whole syringe. My lips looked completely distorted. She called in Jessica, who salvaged the experience and fixed my lips. They are still a little swollen, but the top lip looks asymmetrical and will probably need to be fixed elsewhere. I like the the flexible payments, but out of the four times I've been there only one experience went smoothly. Ideal image is great for Botox, but the nurses need more training with fillers. Jessica is exempt from this, she actually knows what's she's doing, ask for her.

Very friendly staff, quick treatment sessions with the advanced technology laser machine, and comfortable, clean environment. 😌 I like how you get the lifetime touch up treatments for a discounted price! “Lifetime membership” but certainly not free. Have to keep paying every time and the hair DOES still come back. Little frustrating after spending almost 3K for the package treatment and have to pay more for hair to be gone. I have gotten a total of 17 treatments now over the course of 5 years on my Brazilian/bikini area and the hair STILL has come back! 🙁 Very upsetting, I have to go back to shaving n waxing or drive an hour & a half cuz they have no locations in NJ. The touch up prices should be significantly reduced, if one has completed the package of 9 and the hair came back. I will say, not so much on the inner thigh area, just mainly above the pubic bone :\ . Could be hormonal, idk, just frustrating is all.

I started my treatments before the pandemic. I paid for everything upfront. They then closed down because of the pandemic and during the pandemic I had a baby. I just remembered that I still had treatments left and never called until now. I am told by a very rude employee, Lori that they basically didn’t care that I missed out because of the pandemic or having a baby and my contract expired. So basically I am out of money and the treatment didn’t even work. Edit: I have sent an email as requested and received no response. Again- go elsewhere for your treatments.

This was my 1st session and I loved it easy, efficient and the staff was very informative. Danielle at the front was great she answered all my questions and I can’t wait for the next visit.

I paid for a membership plus additional treatments but I can never get an appointment. I call and I’m on hold for over 10 minutes then I give up. If you call the main number you have an option to press 1 if you are a new customer or press two to schedule an appointment for existing customers. When I press one I get someone each and every time. They just transfer me to the local branch where I can’t get anyone on the line. When I press option 2 even though it’s during business hours the office isn’t open or I’m on hold forever. It is so hard to get an appointment that works for my schedule. I paid for additional services and they have had to reschedule due to not having technicians to perform the treatment. I fear they are going to go out of business and I will be out of the money I’ve invested. And if I do get to schedule the treatment that I paid for will they be experienced ?? At this point, I do not recommend this company until they make it right and I get what I paid for. I will admit that I had to cancel a couple of appointments because of my job or life in general but being a member I should get priority scheduling and not have to wait a month or more to get on the schedule.

My experience this time was amazing at the Langhorne location. The hospitality and comfort from my nurse was exceptional. Thanks!

I love this location, I've been to other ones before but this one has the best staff. I came in last week my nurse Lori was so kind and patient with me! I also love that they have an esthetician at the front desk, Danielle was so sweet and she really took her time to explain all the treatments and what would work best for my skin. She was patient and honest with me and I really appreciate that. Will definitely be coming back!

Erin is the best I love her!! If you are a big baby request her!! She will take her time and she is so gentle! Makes a big difference 🙂

Loved it here! Great experience

scheduling is the worst. got no confirmation email no text msg to confirm appointment. found out a week later that i had a appointment but no confirmation email was sent no text msg. really i find out this a week after the fact. even worse customer service rep has the nerve to call me a liar over the phone. customer service rep refused to get me her supervisor. if a customer asks to speak to supervisor you do it . don't reply with they will just tell you the same thing. that is very unprofessional . i need help because you messed up on your end not be insulted and talked down to. even worse i was put on hold forever. please be courteous and helpful not rude and insulting .

Drakar is awesome! He was extremely helpful, kind and knowledgeable. He and Kate (another awesome & helpful employee) we’re accommodating (I was a walk-in from New Hampshire- I typically don’t do this) and welcoming- they signed me up for a membership and we made an appointment- I can’t wait for my appointment- I’ve already referred them to a few local Langhorne friends and family members!

Sales job through and through. Told I needed 9 sessions because everyone gets 9 sessions. I suspect this is because of the guarantee. If they only charged me for 4 and breakthrough occurred then they would do the next for free. Guess patient safety is not a priority.

I have had laser hair removal with Zahra for three sessions now and she is awesome! Danielle at the desk is really nice and they have been very accommodating and flexible with me 🙂 I would definitely recommend this place for laser hair removal if you live in the area!

I love ideal image the staff is always friendly and have patience ! I always recommend to my friends

Not a good one.

The people here were very nice, but after completing treatment for 2 years, I still do not have permanent hair removal. They told me that there was a "reduction" in the amount of hair I have, which is true, but not what I expected for $2,000. I would not recommend laser hair removal unless you have super dark brown or black hair, regardless of what they tell you during the consultation. I was told my hair was dark enough, but after treatment, it may be "untreatable". Update: They never reached out. I called last week and was told someone would get back to me the next day. At this point I'm considering filing a formal complaint.

Erin was my tech and she was great! Knowledgeable and so gentle.

Sheila was very welcoming and nice and made you feel at ease at the front desk. Zahra was so kind and took her time and explained everything. she answered all my questions and made me feel so comfortable. always ask for Zahra, she is incredibly knowledgeable and will put a smile on your face after every treatment.

Awesome staff! Treatments are so worth it!

Jammie was AMAZING. Thorough, insightful, professional and very kind. She is highly educated on both her products as well as explanation of procedure and protocol. I am thrilled she was assigned to be my consultant. She is a great asset to your team

The consultation was great.

Wonderful experience! First time getting lip filler and I couldn't be happier. Highly recommend.

I have had nothing but great results with Ideal Image! I’ve waited way too long to jump on laser hair removal! Every time I leave, I can’t wait to come back lol. And the process is so quick. The nurses are amazing and make you feel very comfortable. Everyone at the front desk has amazing hospitality. I’ve already referred my friends and family. Thank you Ideal Image!

Katie was great!! They always have me in and out in no time!!!

I need someone to reach out to me IMMEDIATELY!!!!!!!!!!! I made an appointment, waited 6 weeks, paid a babysitter, and was at the facility for a full hour but was not able to be seen. I paid in full and received no service. This is absolutely absurd.

Erin and the front desk employees were awesome! Erin did my facial BBL treatment, it hurt way less than others who have done the treatment and she talks you through each step amazingly. The front desk evaluated the prices to give me the best price too, Dakar was awesome with pricing and booking my appts.

I came here for an IPL Photofacial after having it done at a different location. The front desk person was very welcoming. The woman who treated me (Lori) was so sweet and thorough. She made sure to check in frequently to make sure I was doing ok. She was friendly and considerate and made it a great experience! Thank you!!

Zahra was fenomenal... dakar and Sheila the front desk people were super friendly and helpful. Def recommend 🤍

Awesome staff!

I love everything!! from the attention of the secretary to the professional who gave me the treatment; Although I don't speak much English, we were able to communicate.

It was wonderful I was told every step of the way what was happening and it was great

Janessa was very helpful to understand. Explain everything detail by detail step by step

Erin was great. Made my experience a plus.

It was very nice Johnathan was so helpful and patient with me he made it very easy to set it all up by taking his time to answer my questions and walk me through everything

Very efficient and pleasant

My experience was interrupted by COVID, and over all I had thought the experience was good, but at the end left a sour taste. I had signed contracts for upper lip, chin and underarms. At the end I felt a little deceived. I was told that the case was closed on my upper lip and chin at the previous visit which was news top me. I was also told it was my last treatment on the contract but would probably need 2 more on my underarms to be complete. So no I have to pay more money to complete the treatment. Not Cool.

I always get my laser hair removal done by Zora. I had 2 other nurses do a session and one of them was really nice. But Zora is the best from my personal experience. She’s just wonderful! She’s patient, caring, understanding and makes me feel comfortable while getting my laser hair removal. I definitely trust her and always ask to have her do my treatments. She’s the reason I didn’t stop the sessions after my first session where my legs had an angry reaction to the treatment. She made suggestions to help with the reaction for future sessions and they really helped. The reactions have lessened with each treatment as she had told me they would. I’m sure there are other nice nurses there to do treatments since I did experience one other nice one. If you’re going to be exposed and feel some level of discomfort or pain it’s important to have someone you trust so for me that’s Zora. As for the front desk people they’re awesome as well. I had Danielle help me today with some questions I had about packages and future treatments. She was great and I appreciated her not rushing me (I had a late evening appt.). I felt she took her time to make sure I understood my options and addressed my concerns. There was 1 gentleman (during earlier in the day appts.) at the front desk I would check in and out with he was the nicest guy and also made you feel comfortable and not rushed. Honestly, I don’t have anything negative to say about the Langhorne location and the workers there. Everyone is different so for me the treatments involved some painful areas but I’m glad I chose this place and my nurse Zora.

Had my first session today! The front desk was very helpful and welcoming. I was a little nervous being my first time getting laser hair removal, but my nurse Zara was amazing. She was very kind and informative. Everything went very smoothly, and incredibly quickly! Excited for my next session!

It was great! I was seen on time and everyone from the front to the back rooms were professional and friendly!

Everyone was amazing! The staff is super sweet!

I am blown away by this location! Everyone is so kind and helpful. The girl at the front desk Danielle was so sweet! Greeted me with a smile & water. I was so nervous before my appointment and she really calmed my nerves and made me feel better. My nurse Kaitlyn was so kind and really took her time with me. Clearly care about their customers and take pride in their services! Will definitely be recommending all my friends to come here!

I had such a great experience here. The staff is so AMAZING! Very friendly and professional. Would highly recommend.

Could not be more worth it! Love my results.

The staff are so friendly and professional, highly recommend!

I had a wonderful first experience with the team. The team is really nice and friendly and my nurse Latia Thomas was very informative and gentle. Exceptional job.

Highly recommend Lorie! She was so nice, informative and made me feel comfortable. Front desk was just the same!

Was a great smooth friendly experience

When I first signed up the lady told me I would go every month for the first 4 months every 6 weeks then my hairs would go away and grow slower so I wouldn’t have to come every 6 weeks. I would space them out so I did. She said I would have 12 sessions total. She never told me I had to use them in a whole year. So I lost some of my sessions. The hair still is growing back it’s like if I didn’t even go their and get this hair laser removal done. They tell u anything when u walk through the door they just want your money. I wouldn’t recommend this place at all!

I loved my nurse, Lorie! First treatment and experience and it was fabulous. I highly recommend!

It honestly was just a different feel. Not excruciating pain but it definitely didn’t tickle. The lady who did my face talked to me throughout the whole procedure. I definitely am looking forward to my 2nd appointment. HOGHLY RECOMMEND. I’m already seeing results and it’s only 5 days after my FIRST TREATMENT.

I’ve had such a wonderful experience with laser hair removal here!! Not only have the results been incredible & absolutely worth the price, but the staff (especially Dakar at the front and Nurse Lori) are such kind and welcoming people. Nurse Lori always has the answers to any of my questions, is so professional & friendly, and makes sure I am comfortable in the laser sessions. I am very very happy with my time & results at ideal image!

It was my first time getting laser hair removal and I had a great experience. The staff was incredible, super sweet and professional. Erin was my nurse for my first appointment and I couldn’t have asked for a better treatment! She made sure I was comfortable and went over everything before starting the treatment. If you were hesitant don’t be! I can’t say enough good things! Highly recommend this location

My whole experience was super smooth! Zahra was amazing and really made sure my treatment was as painless as possible. She was very comforting and gave me periodic brakes as well! Totally recommend!! Dakar is literally one of the sweetest people at the front desk and is super accommodating!! Brooklyn was also my nurse and made me feel super comfortable and did all my areas so well!! Totally recommend🥰 Just went in again and Erin was one of the sweetest nurses ever! Made the whole process as painless as possible!!