I love it, fast results , very clean and professional place. They are quick wit taking care of you. They explain with details the right way on what to do next…I went for one session and I haven’t grown hair since. I’m so satisfy.

The front desk staff was informative and scheduled my follow up appointments immediately My first session was quick and as expected

The lady was very helpful and very knowledgeable

Very nice. I met Kate today, she was very sweet and did a great job

I got online consultation but I don’t like it! This is not professional then I decided to get in person consultation. So I called them many times to change my treatment plan and refund my money they have not resolved yet my issues! But they are so quickly set up payment uption!..I paid before getting any treatment this is so weird and it is not unreliable! I was so upset 😭

Very wonderful. Enter staff was very friendly and attentive and helpful. Understanding my needs and helpful with getting my next appointment set.

Great, comfortable, relaxing. The staff was very knowledgeable

Staff always friendly, puts you at ease, and efficient

Very professional, sympathetic and felt very safe I would recommend this to anyone.

Waste of time

It was very nice! My tech was highly knowledgeable and super nice. She walked me through everything step by step. The worst part was the massage after the procedure but it works.

I love Tia. She pays attention to details and makes sure that you are comfortable as she walks you through the process.

My provider Crystal did an amazing job and the girls at the front Taylor and Ashley were the sweetest! Thanks ladies!

My favorite location! Everyone here is very nice. My tech took her time and was very thorough with the treatment. I really feel like I got what I paid for. Highly recommend this location!

She was great

My experience at Ideal Image was incredible. The staff was polite and professional. My nurse was perfect. Her love for her job shines through and made me comfortable. This was my first time getting Botox and fillers and I was informed of the procedure and was given post-procedure instructions. I highly recommend Ideal Image

I wasn't explained that my credit will be run and she did not follow up with the info I requested it.

Melissa I believe is the name of The tech I had this time around she was very friendly and knowledgeable and took the time to explain everything to me. I was able to relate to her and she made my treatment a breeze such a delight to be around.

After receiving messages to confirm my appointment and submitting my medical information, I was not advised I needed medical clearance. Therefore, I was unable to have my cool sculpting today 10/4/2022 which was disappointing and very inconvenient; as I cleared my schedule and made the trip into Philadelphia in very inclement weather. This request for medical should’ve been done well in advance as I’ve been waiting two months for this appointment. Now it needs to be rescheduled.

My technician was very professional n friendly. She answered all my questions n got me done quickly

Wonderful

My experience was awesome 👌...I was very impressed with the service I got...I was informed about everything before I started my treatment...

Experience was nice the guy, mr. Motzarella was great

Session was very positive & professional.

I was loving my experience every visit until my last. I feel a bit swindled. Each time I had the same Nurse Practitioner perform my services. She was very professional, thoughtful and had my best interest at heart. My last appt. I find she was no longer in that position. I was very disappointed as this is all new to me. I was told over the phone I was owed approximately $1200 in services. The new person who serviced me was a fast talker & I was in & out in 5 minutes. I felt swindled as she mentioned doing a few different areas and only did 2 and 1 which I had done already. I felt she was untrustworthy. I'd like to be contacted by a Mgr. But when you go there you are not engaged with anyone personally for any length of time outside of the person doing the procedure if your lucky to have the same person everytime. I'm bummed my original nurse can't service my applications any longer. She was great! I'll ask for another next time. I'm happy with results from her. Not sure yet about last one as it was only 2 days ago. We'll see! After leaving my original review, I called and asked to have the Mgr. call me. In less than an hour she left me a voice mail. I really trust Ideal Image and as this is my 1st experience with fillers and such, I'm very happy. She was a great listener and made me feel very reassured I was in good hands. She even offered to try to have my original APN meet with me for my appts. I thought that was very generous but not necessary as she's been promoted. I'm not special. I just wanted to make sure I'm getting what I was owed & nothing less. I want to look great for my daughter's wedding. I really like this company and everything they stand for! I feel safe knowing they are all licensed medical professionals.

The zoom meeting was great and your employee did a great job with everything

Everyone was so accommodating. They let me know what was going on. Very friendly

I had the best experience as I could with Kate. She was kind & patient she knew how painful it was for me to have Laser on my face. Loved her!!

It was good

Always good

I have no complaints. So far I am satisfied.

I just started my journey to remove my facial hair.The place is clean and the nurse that gave me my first round of treatment was very understanding and professional.They offer a large variety of things.Go online and check them out

I visited the location in Philadelphia on Chestnut street. The nurse was such a sweetheart ! I have lupus, so she asked all the necessary questions to ensure a safe procedure. Once we started I was nervous, she coached me through the entire process, also taking a break when I requested. Not to mention she did a excellent job 👏 Thank you ! Shayna

They charged me $403 then they told me you will have a free IPL. They didn’t give me a service and never refund me. They basically stole from me without give me a service. I’m seriously telling you to not go to this place. It’s a fraud. Very rude costumer service!

Samantha was very helpful she answered my questions and made me feel comfortable with my decision.

Really nice customer service

This was my first time doing any sort of augmentation and I had Mo who did my lip filler and she was amazing. From when she first greeted me to explaining everything alone deserves 5 stars. I wasn’t sure what to expect I was nervous they’d look huge but they look great even with the swelling. I will be updating this with healed photos when I can.

I had such a wonderful experience at Ideal Image. The service I received has boosted my confidence and I feel wonderful. My daughter and I are devoted customers!! I have been recommending ideal image to all my fiends and family. The staff is so friendly!

Ashleigh at the front desk was so bubbly and friendly! Had such a wonderful experience at this location. Gabby was comforting as we did my laser hair removal.

Gabby at Ideal Image in Liberty Place is the best, most helpful nurse I have ever had. She explains everything she does so I can understand it, and is very upfront with how long treatments will last, and what to expect post-appointment. She is welcoming, professional, and I can not recommend enough 10/10, can't wait to go back

Ashleigh was helpful scheduling my appointment and it was done quickly and efficiently. The atmosphere in this location is very friendly!!

I had an amazing experience at the Ideal Image at Liberty Shops. The front desk girls were so friendly, offered me water on a hot day and ensured me that the nurse will be out in one moment. My nurse Gabby was wonderful she was so friendly and informative.

I am extremely disappointed in ideal image and should have read reviews before I started treatment. Other than the staff being friendly everything else was a SCAM! As I am getting to my “last” days of my contract, they tell me this and say that I didn’t have a plan of $250 added to reduce the touch ups! First of all when I signed up the lady told me that I would only need the touch ups when I started to see growth. They tell you to wait 6-8 weeks in between treatments to only get to have 7 treatments during that time. I am still growing hair and if I cancel my last appointment I will have to now pay for my touch up because it’s past the contract date. Absolutely ridiculous. They are a scam. And no one tells you about these fees until your almost done. I barely grow hair and I only got 7 treatments. I asked to speak to someone higher up and no one ever got back to me. Complete rip off and waste of $3000.

It's never a problem purchasing anything from your company but it is ALWAYS a problem getting an appointment for the injections. I arrived on Saturday and was told that I only had 22 units of Botox in my account, that is not what the sales rep sold to me. I was also informed that my remaining units from last summer expired. The anesthetician tried calling her manager to see if she could reinstate them and was unsuccessful in reaching her. Therefore my choices were, leave and get nothing or stay and get not enough. Since it is near impossible to obtain an appointment that is not during my work day, I decided to stay and have an amount (22) injected, which was not enough.

I've been here a few times and specifically ask for Gabby. Ideal Image booking/sales line is a nightmare but once you get to a person it's an amazing experience!

The nurse was very informative patient. N gentle as possible..just have to wait to c end results..

The last visit was the best of my series for laser hair removal. She was professional clean efficent abd thorough. Very impressed with her technique and pain fee prosss. Vernetta Johnston date of visit 7-15-22. 6:30pm

Very informative and helpful

Jessica was awesome very knowledgeable informative and great personality

Always a pleasant experience

Poor customer service, before consultation I keep getting call, text, emails like crazy, during consultation, they gave me a price but when I went to pay the quotation was more than what i was told and now when I keep calling them for the correction and appointment no one answers the call, also I stop getting any promotions or updates from the company now. Strange but true.

I want to start by saying, I have nothing against all aestheticians at this place, they’re great and on time. Ideal image as a spa is the absolute worst spa I have ever dealt with. Worst customer service I have ever seen in my life. I had treatments that I needed to finish before leaving the area, I was told I’ll be able to get them done. I get a call the day of my appointment that the machine is broken but that on Monday it will get fixed and I will get a call back to schedule my appointments. Of course, Monday comes and now a week later no communication, no calls and no respect to customers at all. This branch NEVER answers their phone and whenever I get transferred to the general customer service I get the generic “I have emailed my manager about this issue and we will get this sorted” then I continue to not hear anything back. Absolutely ridiculous, don’t waste your money.

This was a complete waste of time I wish I could give zero stars they literally rob you for your money Eve month I’m not a big person body type wise I’m 5’5 and 198 pounds A a shapely woman I was wanting my lower baby belly to go down I did everything they told me !! And I went on this crazy diet totally a waste of time I called to talk to the supervisor and I called up there 7time and he/she still never called me back it’s been 3 months!!!!!!!!! An still no word back !!! I hate these people I would never recommend someone ever going here

My Experience Was Very Professional & Satisfying. The Room Was Very Clean, The Nurse Was Very Nice and She Got Me In and Out.

Latia is phenomenal!!

It was absolutely amazing. My laser tech made me super comfortable, she was the best tech I've ever had. If I could have her every time, I would love it. She explained every step of the process and asked my preference levels when it came to how quickly she worked the laser. She also explained a lot of before/after appointment care that I was never told before. I appreciate the care she took to make me comfortable the entire time.

Wonderful experience. The staff was very kind.

My nurse was awesome!

Michelle was amazing! She made me feel comfortable and welcome! Everyone there did a great job and I loved being called by my name and proper pronouns! I can’t wait till my next appt!

Employees are very courteous, very knowledgeable, very patient and its a great comforting experience when you are there.💜💖❤

Friendly service

Great customer service

Everyone is absolutely great! I always feel like home when I am at ideal!

What a such of wonderful experience I had with Jessica Dovalina ! She explained all the treatments , procedures, offers and financial assistance, In addition, she scheduled appointments for all my future treatments. Thanks ! Jessica for all your help.

Great location and the technicians are excellent. Update: The ONLY reason to come here is for location. Appointments are not reliable. Unfortunately, you have to call this office 3-4 times a week prior to appointment to make sure you confirm the appointment you’ve been consistently going to for months.

Everything was very informative and Elise was extremely helpful and supportive

My wrinkles are almost gone. Love it can wait to go back again

I just left my appointment and I have only good things to say about my experience. The woman who did my treatment today was Latia and I made sure to request her for my next appt. She made me feel as comfortable as one can be in that situation. She explained what she was going to do before and as she was doing it so there were no surprises. She checked in with me frequently to make sure I was ok. This place is fantastic and Latia is outstanding! Thank you!!! 🌈 🏳️‍⚧️

It was very rewarding as I can already see a difference after having my facial fillers, even though there is some swelling, can t wait to see the end results. Melina, the .medical pro was very attentive _ professional...I will recommend Ideal image to my friends..

Amazing interaction with one of the trained specialist and generally professional staff. Receptionist exuded patience and additional knowledge of procedures. Overall Pleasant experience.

EXCELLENT ATTENTION, CARE AND PROFESSIONALISM ! SIGN : SATIFIED CUSTOMER Nathaniel Jackson

Prices are quite high and people from the scheduling have no idea about what area of the body is allowed for complementary procedures. Took the time to drive into the city pay for parking just be told oh sorry that area is not allowed. I really wish my credit could be refunded.

Michelle was fabulous and friendly. Made me feel very comfortable and explained everything perfectly. I highly recommend. All team members friendly and welcoming. Cheers, Debbie

The staff was professional and friendly.; But Gaby who went the extra to accommodate she is great I would recommend her.

Great. Very

Very friendly and great information

I love this location. The staff is great at their jobs and friendly.

love this place the staff is very friendly and really talks you through the process

Pretty helpful and Melissa was very nice

I really love it my skin hair almost gone today it was my fourth time to go there and workers there take care about all details and they answer all my questions I really recommend Ideal images ❤️

Best, best experience with Priyanka, NP. Quick and efficient

I had a great experience, I just wish they had a location in Jersey since the location in center city PA in so inconvenient.

Zero stars because I came in for my appointment to be told it was cancelled because I didn’t fill out an online questionnaire, I had no idea what the receptionist was talking about as it was not explained to me over the phone when I scheduled my appointment! I sensed a tone and non caring attitude from the front desk receptionist I was considering the botox membership but her demeanor and tone will steer me clear away from this location. I will look in to other locations closer to home. Can you imagine arriving early to your appointment to be told you won’t be seen well at-least the parking was validated although not free, NEVER AGAIN!

I’m very knowledgeable in Botox for many years. This is the worst place ever, I paid a 1000 dollars for Botox and filler units because they give a discount, I got my lips done, they did them horrible. I had to go and get them redone at a different place. I called, complained & no one cared. Worst customer service! I am trying to get the rest of my Botox units that I already paid for and every time I call they say something new as to why I can’t get my paid for units. Horrible!!

Great as always!

If you’re going to come here, you need to book with Gabby S!! I booked a laser hair removal with her & I can’t wait to come back! She was so personable & made me feel so comfortable since this was my first time. She was very knowledgeable and explained everything in detail. I’ll never go anywhere else now!

Lauren was so prepared and kind, se spent a long time going through each detail of the treatment. She was understanding and willing to compromise on aspects I was uncomfortable with. The only downside is the cost of the treatment but the customer care is outstanding!

Priyanka is fabulous!

I hated the front desk, they love ignoring you, and can have you wait until they are done with whatever they are doing, I wish I can cancel

Had an excellent experience with Prianka(sp). She was personable and more importantly, she was swift and extremely efficient. I have the best coverage results after seeing her

Very pleased with service also results

I really love this place I’ve only done two sessions so far one with Gabby S. one with Gabby G. I was extremely nervous and They were so fast and kind it was over literally within minutes.

The laser hair removal hair is the biggest scam! First, they DO NOT have a fixed priced. Second, don’t fall into “ we’ll start at the lowest setting”, it’s just their way to keep milking you for money. I’ve had laser hair removal done at a different clinic in California, and multiple other locations. All of them worked great ( and the used the same exact machine used at this location) and hair didn’t grow back for almost 5 years. This place scammed me because right after I did my 9th treatment hair grow back within 1-2 months. If you want to get laser hair removal treatment go elsewhere.

My experience is always great at the Center City Office. The hospitality is awesome and the ladies make sure they have a great rapport with the Clients.

Super satisfecha con el servicio brindado.

Everyone at Ideal is pleasant, very helpful, honest opinions about the necessity of procedures, always on time and as far as I’m concerned the best value for your money especially their membership program. You can’t beat it!

Lovely all around staff and service is great!

Everyone was nice and knowledgeable. The treatment was quick and all my questions were answered.

Walking in I was immediately greeted by Mary who was pleasant and kind. I waited no longer than 2 minutes when I was brought back to my appointment with Michelle. Michelle was so kind and really eased my nerves the entire appointment. She went at a pace that made me comfortable and did not make me feel rushed . She is exactly the type of person you want when getting this type of treatment done. Patient, kind, and reassuring. Mary gave me many options for my next appointment that work with my schedule and was happy to accommodate. I cannot wait for my next visit.

Gabby S provided me with all the information needed to feel comfortable with my procedure. I am looking forward to my results.