I want to start by saying, I have nothing against all aestheticians at this place, they’re great and on time. Ideal image as a spa is the absolute worst spa I have ever dealt with. Worst customer service I have ever seen in my life. I had treatments that I needed to finish before leaving the area, I was told I’ll be able to get them done. I get a call the day of my appointment that the machine is broken but that on Monday it will get fixed and I will get a call back to schedule my appointments. Of course, Monday comes and now a week later no communication, no calls and no respect to customers at all. This branch NEVER answers their phone and whenever I get transferred to the general customer service I get the generic “I have emailed my manager about this issue and we will get this sorted” then I continue to not hear anything back. Absolutely ridiculous, don’t waste your money.

This was a complete waste of time I wish I could give zero stars they literally rob you for your money Eve month I’m not a big person body type wise I’m 5’5 and 198 pounds A a shapely woman I was wanting my lower baby belly to go down I did everything they told me !! And I went on this crazy diet totally a waste of time I called to talk to the supervisor and I called up there 7time and he/she still never called me back it’s been 3 months!!!!!!!!! An still no word back !!! I hate these people I would never recommend someone ever going here

My Experience Was Very Professional & Satisfying. The Room Was Very Clean, The Nurse Was Very Nice and She Got Me In and Out.

Latia is phenomenal!!

It was absolutely amazing. My laser tech made me super comfortable, she was the best tech I've ever had. If I could have her every time, I would love it. She explained every step of the process and asked my preference levels when it came to how quickly she worked the laser. She also explained a lot of before/after appointment care that I was never told before. I appreciate the care she took to make me comfortable the entire time.

Wonderful experience. The staff was very kind.

My nurse was awesome!

Michelle was amazing! She made me feel comfortable and welcome! Everyone there did a great job and I loved being called by my name and proper pronouns! I can’t wait till my next appt!

Friendly service

Employees are very courteous, very knowledgeable, very patient and its a great comforting experience when you are there.💜💖❤

Great customer service

Everyone is absolutely great! I always feel like home when I am at ideal!

Great location and the technicians are excellent. Update: The ONLY reason to come here is for location. Appointments are not reliable. Unfortunately, you have to call this office 3-4 times a week prior to appointment to make sure you confirm the appointment you’ve been consistently going to for months.

Everything was very informative and Elise was extremely helpful and supportive

What a such of wonderful experience I had with Jessica Dovalina ! She explained all the treatments , procedures, offers and financial assistance, In addition, she scheduled appointments for all my future treatments. Thanks ! Jessica for all your help.

My wrinkles are almost gone. Love it can wait to go back again

I just left my appointment and I have only good things to say about my experience. The woman who did my treatment today was Latia and I made sure to request her for my next appt. She made me feel as comfortable as one can be in that situation. She explained what she was going to do before and as she was doing it so there were no surprises. She checked in with me frequently to make sure I was ok. This place is fantastic and Latia is outstanding! Thank you!!! 🌈 🏳️‍⚧️

It was very rewarding as I can already see a difference after having my facial fillers, even though there is some swelling, can t wait to see the end results. Melina, the .medical pro was very attentive _ professional...I will recommend Ideal image to my friends..

Amazing interaction with one of the trained specialist and generally professional staff. Receptionist exuded patience and additional knowledge of procedures. Overall Pleasant experience.

EXCELLENT ATTENTION, CARE AND PROFESSIONALISM ! SIGN : SATIFIED CUSTOMER Nathaniel Jackson

Prices are quite high and people from the scheduling have no idea about what area of the body is allowed for complementary procedures. Took the time to drive into the city pay for parking just be told oh sorry that area is not allowed. I really wish my credit could be refunded.

Michelle was fabulous and friendly. Made me feel very comfortable and explained everything perfectly. I highly recommend. All team members friendly and welcoming. Cheers, Debbie

The staff was professional and friendly.; But Gaby who went the extra to accommodate she is great I would recommend her.

Great. Very

Very friendly and great information

Consultation is ridiculously high and it's say less

love this place the staff is very friendly and really talks you through the process

I love this location. The staff is great at their jobs and friendly.

Pretty helpful and Melissa was very nice

I really love it my skin hair almost gone today it was my fourth time to go there and workers there take care about all details and they answer all my questions I really recommend Ideal images ❤️

Best, best experience with Priyanka, NP. Quick and efficient

I had a great experience, I just wish they had a location in Jersey since the location in center city PA in so inconvenient.

Zero stars because I came in for my appointment to be told it was cancelled because I didn’t fill out an online questionnaire, I had no idea what the receptionist was talking about as it was not explained to me over the phone when I scheduled my appointment! I sensed a tone and non caring attitude from the front desk receptionist I was considering the botox membership but her demeanor and tone will steer me clear away from this location. I will look in to other locations closer to home. Can you imagine arriving early to your appointment to be told you won’t be seen well at-least the parking was validated although not free, NEVER AGAIN!

Great as always!

I’m very knowledgeable in Botox for many years. This is the worst place ever, I paid a 1000 dollars for Botox and filler units because they give a discount, I got my lips done, they did them horrible. I had to go and get them redone at a different place. I called, complained & no one cared. Worst customer service! I am trying to get the rest of my Botox units that I already paid for and every time I call they say something new as to why I can’t get my paid for units. Horrible!!

Had such a wonderful experience at this location. Gabby S was very pleasant and professional

If you’re going to come here, you need to book with Gabby S!! I booked a laser hair removal with her & I can’t wait to come back! She was so personable & made me feel so comfortable since this was my first time. She was very knowledgeable and explained everything in detail. I’ll never go anywhere else now!

The nurses at the Liberty Place location are very professional. They made me feel welcomed from the moment I step in. Gabby S made the laser hair process easy! Can’t wait for my next session. I recommend liberty place!

Lauren was so prepared and kind, se spent a long time going through each detail of the treatment. She was understanding and willing to compromise on aspects I was uncomfortable with. The only downside is the cost of the treatment but the customer care is outstanding!

Priyanka is fabulous!

I hated the front desk, they love ignoring you, and can have you wait until they are done with whatever they are doing, I wish I can cancel

I kinda got there feeling irritated, but it was no one fault but me for not looking at the address accordingly. I assumed that the Ideal Image was located on Walnut St as opposed to Chestnut St. But once I got there the ladies were very friendly and I was in and out of there so quickly.

Had an excellent experience with Prianka(sp). She was personable and more importantly, she was swift and extremely efficient. I have the best coverage results after seeing her

Very pleased with service also results

I really love this place I’ve only done two sessions so far one with Gabby S. one with Gabby G. I was extremely nervous and They were so fast and kind it was over literally within minutes.

The laser hair removal hair is the biggest scam! First, they DO NOT have a fixed priced. Second, don’t fall into “ we’ll start at the lowest setting”, it’s just their way to keep milking you for money. I’ve had laser hair removal done at a different clinic in California, and multiple other locations. All of them worked great ( and the used the same exact machine used at this location) and hair didn’t grow back for almost 5 years. This place scammed me because right after I did my 9th treatment hair grow back within 1-2 months. If you want to get laser hair removal treatment go elsewhere.

My experience is always great at the Center City Office. The hospitality is awesome and the ladies make sure they have a great rapport with the Clients.

Super satisfecha con el servicio brindado.

Everyone at Ideal is pleasant, very helpful, honest opinions about the necessity of procedures, always on time and as far as I’m concerned the best value for your money especially their membership program. You can’t beat it!

Lovely all around staff and service is great!

Everyone was nice and knowledgeable. The treatment was quick and all my questions were answered.

I love this place, this is second time seeking treatment. Really like the atmosphere and the work I had done priceless

Moe was absolutely amazing!! Got in and done quick & painless. Highly reccommend!!

Walking in I was immediately greeted by Mary who was pleasant and kind. I waited no longer than 2 minutes when I was brought back to my appointment with Michelle. Michelle was so kind and really eased my nerves the entire appointment. She went at a pace that made me comfortable and did not make me feel rushed . She is exactly the type of person you want when getting this type of treatment done. Patient, kind, and reassuring. Mary gave me many options for my next appointment that work with my schedule and was happy to accommodate. I cannot wait for my next visit.

Gabby S provided me with all the information needed to feel comfortable with my procedure. I am looking forward to my results.

Overall experience was eh. I do not like that no email is sent out to confirm or remind about appointments. Currently received a ‘how did we do’ email when I haven’t even had my follow-up appointment. Must’ve forgotten and they never sent it to me past a verbal account months ago. I got cool sculpting and while the staff was nice and attentive, the service has been a waste. All i shedded was my swelling and now I look the exact same

Had a wonderful experience from the minute I walked in the door and throughout the appointment.

Great

The ladies here are the absolute best. They are kind, professional, and make you so comfortable during what could be a very uncomfortable setting. They see you at your most vulnerable and work with you to find what will bring you the most happiness and results. Alicia and Priyanka in particular are absolutely outstanding. Thank you ladies for all your help!!

It is all a lie!! I was told from a sales person who called was a liar! My cheek bones were done & then had to go Liberty in PA & they told me they do not do the part on your cheeks. They did not do any other work before I have been lies too. I feel I shouldn't have to pay any money but I want a lawyer to make the final call.

Very accommodating and helpful. Friendly staff.

Love everything! Especially the promotions!

I had a great experience. The nurse was really nice and she answered all my questions. It was quick. Can’t wait to my next appointment.

Alicia was amazing! I was treated amazingly and I always h e a wonderful time! The laser treatments were fast and comfortable!

Had a great experience. The people were so nice and friendly, and the staff was so knowledgeable regarding the treatment. Cannot wait to go back.

Monet was absolutely amazing! She had the bubbliest personality and makes you feel totally comfortable. She was quick but super thorough at the same time! Absolutely one of the best technicians I've been serviced by so far!

Priyanka was very knowledgable and answered all my questions about cool-sculpting. Good experience overall.

Mo, my med pro (nurse), was simply fantastic. Caring, thoughtful, and courteous ... Simply a pleasure to work with.

If I could give zero star, I would. The sale representative only responded to my inquiries before I made a payment. After payment, she totally disappeared. Absolutely no response with either calls or emails. It was overall a terrible treatment experience. The esthetician ran late for the appointment. Then she was rushing throughout the whole treatment. She ended up not finishing my treatment. She told me she had other customers, told me to leave and talk to the front desk, while the front desk couldn't book any appointments for me, saying that they are fully booked for the year. They told me to wait another four months for the next appointment. I was in a lot of pain during the therapy, and the esthetician didn't bother to stop since she was running out of time. She didn't even bother to give me some topical pain reliever. I gave them the feedback right after the appointment, but nobody followed up. The store manager told me it's the responsibility of the head office, while the head office told me to discuss the problem with local staff. AVOID ideal image if you could!! There are better options out there.

The entire team at Liberty Place are beyond friendly and have always gone above and beyond to accommodate my appointment needs. Mo did my laser hair treatment today (in some risqué areas) and she did a wonderful job at not only the actual treatment, but also making me feel relaxed and comfortable throughout the entire process. 10/10 recommend this location and Mo for any type of treatment!

Good while it lasts, I didn't want to give a bad review, I really didn't, treatment was effective however I have to remind people that treatment you purchase do expire. I bought 5 treatment of BBL(for freckle treatment), used 3 and I did see the result, however the result only last for about a year. And when I went back after a year to continue the treatment, and As I arrived the appointment, the staff told me my skin looked fine so I shouldn't be needing another treatment until months later but didn't remind me that my treatments are going to expired in few months. So I trusted them and left the appointment empty handed. A few months later I tried to schedule the appointment again and I was told the rest of my treatments were canceled because they were expired, so at the end I paid for 5 treatments and only got to use 3 of them, at least I learnt a lesson. **Update: They reached out to me after about this issue and I will keep it updated.**

Gabby was amazing

Had a great experience, my nurse Gabby S made experience even better will return

I never go out of my way to write reviews, but my experience with Priyanka was so phenomenal. She was very knowledgeable and my Botox came out perfect. I’ll be coming back for more soon.

I had my second LHR treatment. This time I was with Gabby and she was great. The treatments are not comfortable and some areas are painful... It really depends on your personal pain threshold. Gabby was quick with the procedure, explained the intensity of the laser, and let me know what areas she was about to start on and even told me if she sensed a certain spot might be more triggering based on hair color, length, etc. She also chatted with me about everyday things to try and keep my mind away from the pain. Afterwards she explained the redness on my legs and what to expect over the next 24 hours. I felt very comfortable with Gabby and learned more too. I might take her up on her recommendation of getting the topical pain reducer for next time!

The staff were very inviting and nice. They made me wanna go through with getting this procedure done

For services done right make sure you go see Gabby S.!

Priyanka (NP) did my laser hair removal and was fantastic! She was thorough with her explanations and the process went by quickly and smoothly. Can’t wait for my next appointment 🙂

I looked up this website this morning, I did not enter my phone number anywhere nor did I request a consultation because I decided on another place. 1 hour after searching this place on my laptop, I receive a phonecall from this business soliciting a consultation. Are you serious? Don't do this.

I am so glad my appointment was with Gabby S. She is so personable and made me feel comfortable and relieved all of my questions and concerns. Gabby S. was knowledgeable and I walked out feeling great. I can’t imagine going to anyone else after my experience with her. Cannot wait for my next appointment.

The greatest experience I’ve ever had in a public place of business, I can’t believe they revived my dead grandmother while doing a somersault with my frozen pizza, and giving me a BBL. 10/10 would recommend.

Ideal image at liberty place is great! The front desk was welcoming and the nurses were professional and informative.

All of the staff at Ideal image are wonderful. I am so excited to see my laser hair removal results. Gabby S was patient with me and I had a million questions and she was happy to answer all of them!

The best people work here 🥰

I came to ideal imagine for lip fillers with Gabby S. She was amazing and so professional. Walked me thru each and every step. I can’t wait to go back!!

Very professional staff and an overall great environment.

Mo was very professional and friendly. Great experience. Would highly recommend her!!

Gabby in Philly is amazing!

Recently became a member at ideal image. The membership perks are great! I just got Botox done there and Gabby S. my esthetician was amazing! Super careful, clean and thorough. Really took her time to make sure I was getting the best quality care. I can’t wait to go back in the future and see Gabby S. again! Love this place they are so friendly and professional. Gabby S always makes my experience a good one. Would def recommend!

Excellent

Scheduled my appointment through Zoom with Matthew Bouldin. Easy process and Matthew was very helpful.

Gabby G did an amazing job! She’s so friendly and professional. i highly recommend gabby if you’re considering getting lasered at ideal image!!

Gabby was amazing. She gave a great consult prior to treatment and her work was painless. Will definitely come here again!

I had the best experience at Ideal Image! I got my armpits lasered by Gabby Gratton and not only was she extremely friendly but she was very thorough ! I would go back to her anytime and recommend her to anyone!!

The nurses are awesome!! So professional & nice!! Love it there! Gabby G is the best!!

Priyanka nurse did excellent and beautiful job today with my hair removal

Priyanka the nurse practitioner was amazing! She was extremely informative and kept me informed the entire time. Answered all my questions. Definitely knew I was good hands

The people were all really nice and welcoming and made me feel comfortable. The appointment was so fast and it didn't take long at all. The laser also wasn't painful, and she explained everything that might occur over the next month until I see them again. She made me understand what would happen better so I'm not worried about anything.

Had a painless laser experience

This was my second treatment of laser hair removal. The service was professional and my nurse practitioner name was Priyanka, and she was very thorough, polite and professional. Great experience I would definitely recommend this establishment,