Austin South

5400 Brodie Lane
Suite 280
Austin, Texas 78745
512-843-0023

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • The Ideal Image of Austin laser hair removal clinic opened in January 2005 serving Austin and surrounding areas. Not only are we the most trusted name in laser hair removal, Ideal Image is also the nation’s largest provider of both CoolSculpting, Ultherapy, and Juvéderm!
  • Our goal is to provide Austin and the surrounding areas with state of the art laser hair removal, Ultherapy, CoolSculpting, Botox, Kybella, Voluma, and our other services in a professional and comfortable atmosphere where safety, effectiveness, and exceeding expectations are paramount.
North (Round Rock):
  1. Begin by heading south on TX-1 Loop.
  2. Take exit US-290 Southwest Parkway, then merge onto Frontage Road.
  3. Take a left at the light onto US Highway 290 Service Road.
  4. Take a right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
South (San Marcos):
  1. Start on I-35 North then take exit 228-229 towards William Cannon Drive.
  2. Merge onto Frontage Road and another left onto William Cannon Drive.
  3. Take the right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
East (Bastrop):
  1. Merge onto TX-21 West TX-71. Fallow 71 and continue onto US-290 West.
  2. Take the Texas Loop 1 Brodie Lane exit.
  3. Merge onto Highway 290 Service Road.
  4. At the light turn left onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
West (Dripping Springs):
  1. Begin on US-290 East. Continue and take exit towards Texas Loop 1 Brodie Lane.
  2. erge onto Highway 290 Service Road.
  3. Take the next right at the light onto Brodie Lane followed by an immediate right into Sunset Valley Marketfair.
4.3/5
4.3 /5
236 Reviews

Google
3.0/5
Jan 10, 2022
Google Ideal Image Austin
My experience at first was pleasant when I met with the consultation with interpreter through zoom. Then it became difficult to arrange an interpreter for the actual appointment of cool sculpting. I would recommended improve on responding customer's emails and do follow up with planning appointment well. The office/room/bathroom needed to be organized and tidy up before any clients come in for an appointment. I could tell it was not organized due to short staff.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Austin
My appointments keep getting rescheduled and put off by months. This is causing my treatments to essentially have to start over. I get the "we'll extend your contract", but I'm having issues with the first set of areas I did because of the delays and I'm expecting the same with the second set. I've repeatedly asked for a manager to contact me to no avail. It's ridiculous that an appointment that Ideal Image has to reschedule can't be rescheduled within a two week window and that nothing is offered for my inconvenience. I understand short staffing, but the very poor customer service is inexcusable.
Google
1.0/5
Jan 3, 2022
Google Ideal Image Austin
Not happy at all. The scheduler is horrible, the manager never calls back, my hair growth is all behind and yet I still have to pay every month for services I never get.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Austin
Staff was very friendly and explained every step of the procedure
Google
5.0/5
Dec 27, 2021
Google Ideal Image Austin
Maureen was wonderful and very helpful!
Google
1.0/5
Dec 23, 2021
Google Ideal Image Austin
Had to change my review because of how disappointed I am with how Ideal image has handled everything that has happened during the pandemic and the winter storm. I missed several months of appointments because of COVID which would have been fine if I was ever informed when the location reopened. The only reason I knew was because I began to get worried and called them myself. But whatever, I got over that because the nurses I worked with let me know they would still take care of me. I still had lots of hair and my contract was coming to an end. I was very concerned because I felt like my hair growth was because I missed several months during the pandemic and winter storm. When I let them know this they said not to worry that they would help me out anyway. Which was fine by me as long as I got my money’s worth. Which was thousands of dollars btw. During the last appointment I had gone to the nurse told me it was my finale session. Other nurses I worked with and the receptionist all told me they would give me a 2 extra sessions for free because of my hair growth. When I let the nurse know this she left the room to check my contract and then came back and told me my contract doesn’t say anything about removing all hair 100% and that I had a lifetime warranty and I will have to pay 90$ for my next sessions. After being rude to me she proceeded to hurt me during the actual session. I have been going to Ideal image for a long time and never had one of the nurses treat me so rudely. I kept telling her to stop when I was in pain and she would keep going a couple more times before finally stopping. Needless to say I canceled the next appointment I set up. I was going to have to pay 90$ for my “lifetime warranty”appointment anyway. I am very dissatisfied and if I ever go back to ideal image it won’t be the one on Brodie.
Google
3.0/5
Dec 20, 2021
Google Ideal Image Austin
The process was great from start to almost finish. Before I decided to buy a membership and filler and Botox, I asked about availability. I was told I would be able to get into an appointment “ASAP.” Unfortunately, after I submitted payment and completed the DocuSign payment agreement, I was told there is no availability at my preferred location. I could have gotten in elsewhere asap, however I chose to try Ideal. Extremely disheartening and disappointing. I was able to get scheduled for mid-week, 15 miles away, not ideal.
Google
5.0/5
Dec 13, 2021
Google Ideal Image Austin
Excellent service. Thank you!
Google
5.0/5
Dec 11, 2021
Google Ideal Image Austin
Dimitri was quick, thorough and kind!!
Google
5.0/5
Dec 8, 2021
Google Ideal Image Austin
I’ve been to both locations but the South is my favorite! The staff is always warm and welcoming. Demitri did an amazing job and made it the easiest appointment for me by far! I’ve been very pleased with my laser results and experience!
Google
5.0/5
Dec 7, 2021
Google Ideal Image Austin
Lori is AMAZZZING!! She worked endlessly to help me book my appointment and fit me in. Her customer service skills are exemplary and she was friendly and extremely helpful!! THANK YOU!!!
Google
2.0/5
Dec 2, 2021
Google Ideal Image Austin
The staff seems experienced and friendly but the cool sculpt is not worth it. Horrible experience with the product
Google
2.0/5
Nov 29, 2021
Google Ideal Image Austin
Very hard to schedule; Consultant told me a lie while selling the contract; not easy to understand which areas are covered or not overall I do not recommend that you sign a contract.
Google
1.0/5
Nov 26, 2021
Google Ideal Image Austin
Every time I come in, they have the wrong info about what session number it is, or they say I have a balance when I don’t, or they don’t give you the right information. I was told that you are supposed to have the laser sessions every 6 weeks by the front desk to be able to get all the sessions included within the specials time frame but the nurse tells you to reschedule in 8 weeks or 10…. You’ll never be able to finish within the allotted time frame. It’s a scam. And the nurses will just do a spot check instead of done the actual entire area that you are paying for. I thought it was just me but I was speaking with someone in the waiting room and she was dealing with the same thing. After my contract sessions are over, I’m done with buying anymore services with you all.
Google
1.0/5
Nov 17, 2021
Google Ideal Image Austin
I’ve consistently attempted to make an appointment for services promised over several months and each time my appointment was cancelled with zero communication to me telling me that nobody was able to perform services for my appointments. I had to find out once I arrived for my appointment. After this happened several times at the Brodie location, I told them I was tired of having my time wasted and I am no longer interested in attempting to further doing business with Ideal Image. I requested my loan be dissolved since Ideal Image was unable to fulfill their part of the contract in a timely matter. Now I’m told that my money will not be refunded and they have other locations out of town I can go to to receive treatment. Ridiculous and poor business practices. What I’d I show up at one of their other locations and they too are not able to perform the services? No offer to make good on my time wasted and extra services to make me happy to make it right. I paid over $2500 and they’re keeping my money but won’t perform services paid for at the location I was promised and in a timely matter. Not next year and certainly not out of town. This business is a scam!
Google
1.0/5
Oct 20, 2021
Google Ideal Image Austin
FRAUDULENT COMPANY.
Google
1.0/5
Oct 19, 2021
Google Ideal Image Austin
I had a very unprofessional experience here. I paid fully for services and was denied the last three without a manager ever making the effort to call me back. The sales reps lied to me about what I was paying for, my appointments got canceled without warning, my services cut short without warning. I do not recommend this place. — Ideal image, in response to your response below, you said you would contact me but have not tried. Please let me know if you would prefer me to try to contact you again instead.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Austin
I have been not only impressed by the level of service and professionalism from the staff, and the schedule availability, but absolutely DELIGHTED by the results. I have dark thick hair and have always been self conscious of my inner thigh and bikini areas. I now have smooth hair free skin, I couldn't be happier with the results. Thank you all! Maybe I will start on my mustache now?
Google
5.0/5
Oct 5, 2021
Google Ideal Image Austin
Wonderful experience- everyone was kind, procedure was quick and the space was clean. I appreciated the extra details about what to expect for my healing process and future procedures. Pain wasn't too bad, but the results are well worth it!
Google
4.0/5
Oct 1, 2021
Google Ideal Image Austin
Google
5.0/5
Sep 30, 2021
Google Ideal Image Austin
I love the nurses! Front desk is always accommodating and polite.
Google
5.0/5
Sep 28, 2021
Google Ideal Image Austin
Courtney was awesome, professional and friendly. Fast and efficient love Ideal Image
Google
5.0/5
Sep 23, 2021
Google Ideal Image Austin
This was my first visit and Jaesei was absolutely fantastic! She explained what to expect, was thorough in explaining the process, and she was respectful during the procedure! Thank you for a great experience 🙂
Google
5.0/5
Sep 23, 2021
Google Ideal Image Austin
UPDATE::: Courtney is amazing 😇 a few months in now.. actually maybe a year already? 😂 progress is amazing and I am feeling more and more confident about my body. Love how much the staff truly cares about you being taken care of ❤️ Jaesei is amazing as always, she made me feel the most comfortable when it all started, and I’m thankful for the entire team!
Google
5.0/5
Sep 22, 2021
Google Ideal Image Austin
Micha was AMAZING! Not being pushy as a sales person goes a long way. I will be doing this, when the time is right. Thank you for being very informative!
Google
3.0/5
Sep 21, 2021
Google Ideal Image Austin
Google
5.0/5
Sep 2, 2021
Google Ideal Image Austin
Amazing experience🙌🏻😊✨👄🥰🔥
Google
5.0/5
Sep 1, 2021
Google Ideal Image Austin
Jayce is the best
Google
5.0/5
Aug 23, 2021
Google Ideal Image Austin
I availed the laser hair removal treatment under a lifetime guarantee Program. With lifetime guarantee, you'll just have to pay upfront instead of paying per session. It's worth it and you'll save the money in the long run. Free lifetime of touchups in case hair re-appears (I have 1-2 very thin strands that re-appears after my 9th session, it's barely noticeable but they still fixed it). They always offer aloe gel after each session. It's free, contrary to what I read in some comments. The first two sessions are a bit painful but tolerable. The hair laser technician/staff are very friendly. They will do a couple of runs, then stop for a few seconds so you can "recover" from that tolerable pain, then they usually ask you if you're ready before doing another run. Client handling during the pandemic is also superb. I feel safe going inside the clinic. Scheduling is also smooth. Overall, it's a good experience and one of the best self-care investment.
Google
5.0/5
Aug 10, 2021
Google Ideal Image Austin
Been going to ideal for over 5 years and everyone has been amazing
Google
4.0/5
Aug 9, 2021
Google Ideal Image Austin
I really love all of the staff at ideal image, they are very friendly and helpful. I am doing laser hair removal appointments, and all of the techs are so fast which is great. I only wish they offered numbing ointment!!😅
Google
5.0/5
Aug 9, 2021
Google Ideal Image Austin
Kelsey was amazing - treatment was fast and with only minor discomfort. She was super friendly and made me feel so comfortable. So glad I made this investment finally!
Google
5.0/5
Aug 4, 2021
Google Ideal Image Austin
Jacey is wonderful! She thoroughly addresses my concerns and is helping me get rid of my problem areas!
Google
5.0/5
Aug 2, 2021
Google Ideal Image Austin
Well I still have not started my procedures yet so I really can't comment on that but as far as the people that explained everything to me were very nice and friendly.
Google
5.0/5
Jul 31, 2021
Google Ideal Image Austin
Great experience
Google
1.0/5
Jul 26, 2021
Google Ideal Image Austin
I sent an email with all my concerns I was very disappointed.
Google
5.0/5
Jul 24, 2021
Google Ideal Image Austin
Courtney made me feel very welcome
Google
5.0/5
Jul 23, 2021
Google Ideal Image Austin
Very pleased with the service I had. The out come is awesome 😊
Google
5.0/5
Jul 22, 2021
Google Ideal Image Austin
The girl who did my service was extremely nice and made the experience better.
Google
5.0/5
Jul 14, 2021
Google Ideal Image Austin
Molly B did great with my Botox. Very knowledgeable and efficient. Highly recommend.
Google
5.0/5
Jul 6, 2021
Google Ideal Image Austin
It was very informative and fun at the same time. Maddison made me feel very relaxed and gave me questions I can ask while I look into getting laser hair removal. But because she did so well at the consultation I don’t need to look any further than ideal image.
Google
5.0/5
Jul 6, 2021
Google Ideal Image Austin
Great first experience with laser hair removal. Definitely made me feel comfortable.
Google
5.0/5
Jul 2, 2021
Google Ideal Image Austin
Great Conversation. Fast and Friendly. Especially Courtney!
Google
5.0/5
Jul 2, 2021
Google Ideal Image Austin
Chetna is an excellent administrator and has met all of my needs. Molly is kind, caring precise. They more than make up for the issues I’ve had with other locations! Thanks ladies.
Google
5.0/5
Jul 1, 2021
Google Ideal Image Austin
I like how friendly everybody is at this location.
Google
1.0/5
Jun 16, 2021
Google Ideal Image Austin
My experience here was awful and I would suggest you look elsewhere for any services. I waited two months for this appointment and submitted my medical history two weeks prior only to be told the day of that I needed blood work from my doctor. The “Telehealth” doctor was terse and to my dismay didn’t seem properly educated on how to speak to individuals of different experiences. This entire experience was humiliating for me and had I not already paid for my services I would never return. (**they will not provide refunds**)
Google
5.0/5
Jun 10, 2021
Google Ideal Image Austin
My nurse was fantastic! She helped me get through the not so fun parts with the laser & was just overall very kind. The check in & check out was quick & easy.
Google
5.0/5
Jun 2, 2021
Google Ideal Image Austin
Kelsey is great. She is friendly, puts you at ease and is very professional.
Google
5.0/5
May 26, 2021
Google Ideal Image Austin
She is very patient and sweet I love her. Really helped me with the pain
Google
5.0/5
May 26, 2021
Google Ideal Image Austin
I came for the first time today and it was great. Can’t wait for my next sessions. My nurse was wonderful and so helpful!
Google
5.0/5
May 26, 2021
Google Ideal Image Austin
awesome crew
Google
5.0/5
May 25, 2021
Google Ideal Image Austin
Great experience! Alli was awesome and super sweet. She explained everything really well and helped me get exactly what I was looking for
Google
5.0/5
May 17, 2021
Google Ideal Image Austin
My experience was great, Stephanie ( I think thats her name) was so patient and thorough. She knew exactly when i needed a break and didn't rush me! & made me feel SUPER comfortable. Thank you!!
Google
5.0/5
May 12, 2021
Google Ideal Image Austin
It was a great experience, the the ladies that do my laser removal are always so nice and patient
Google
1.0/5
May 8, 2021
Google Ideal Image Austin
Worst experience ever. I paid thousands of dollars for such a poor experience! Not only is it virtually impossible to get an timely appointment, the cancel on you and don’t let you know. I do not recommend you waste your money at this place.
Google
1.0/5
May 7, 2021
Google Ideal Image Austin
I had a scheduled appointment for May 7th. I only received text that confirmed my appointment date. I did not receive a txt, email or call to confirm the appointment which I found odd. I called about 30 minutes before the scheduled appointment time. I was told it was cancelled. No txt or email, call to support that. They tried offering other times for later dates and was told if I didn't except those dates then I will be waiting until July or August. When I tried to reason with the rep about lack of communication she simply said well one of our laser machines is broken anyways as if that would make it reasonable to cancel my confirmed appointment. I called multiple numbers, all routed me back to the same girl with the same non chalant attitude. As I'm going through the reviews I see the similarities in our negative experiences. We all paid in full, had scheduled appointments and have been waiting months for an appointment. I would of never paid in full had I known that I along with other clients would experience this. Now I expect to get the same general message all negative comments get"we will contact you in 24 to 42 hours" and say what? I can't get an appointment until August and have been waiting since March. This just isn't right! I've never reported a business to BBB but this time it's warranted.
Google
5.0/5
May 6, 2021
Google Ideal Image Austin
It was great. Was able to get seen right away. My wait time was literally 5 minutes or less and the nurse assisting was so nice and understanding.
Google
5.0/5
May 5, 2021
Google Ideal Image Austin
The techs are just the BEST. Always welcoming and understanding.
Google
5.0/5
Apr 30, 2021
Google Ideal Image Austin
The staff called me right away and the whole process was very easy and quick! I am excited to get started !!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Austin
Very easy. Inspired confidence. Explained things well. Got things done efficiently.
Google
5.0/5
Apr 27, 2021
Google Ideal Image Austin
Courtney is seriously the best. She takes what would be an awkward session and makes you feel so comfortable and we always end up chatting and having a good time. Highly recommend her for any service you may want!
Google
1.0/5
Apr 26, 2021
Google Ideal Image Austin
they never answered the calls to schedule my appointments
Google
5.0/5
Apr 26, 2021
Google Ideal Image Austin
Sherilyn explained everything to me clearly and answered all of my questions. She helped me make informed decisions and tried to get me the best deal!
Google
5.0/5
Apr 21, 2021
Google Ideal Image Austin
Daniela and Cassie were awesome and explained everything and answered all my questions and concerns
Google
1.0/5
Apr 16, 2021
Google Ideal Image Austin
False advertising. I was fine with the pricing but rep said it was 50 percent off who transferred me to say it was 35 percent off. Just would like a straight answer. How can I trust a decent treatment when they can’t get their pricing right.
Google
4.0/5
Apr 15, 2021
Google Ideal Image Austin
Edit- they called and fit me into an appointment this week
Google
5.0/5
Apr 13, 2021
Google Ideal Image Austin
It was lovely. Very clean. Very nice. The tech was patient and kind.
Google
5.0/5
Apr 13, 2021
Google Ideal Image Austin
Courtney was amazing!! And front staff was super friendly. I felt so comfortable and relaxed.
Google
5.0/5
Apr 9, 2021
Google Ideal Image Austin
Molly was fantastic! She was friendly, made me feel comfortable and answered all my questions. I would definitely recommend Ideal Image!
Google
5.0/5
Apr 8, 2021
Google Ideal Image Austin
Had another wonderful and easy experience!
Google
5.0/5
Apr 7, 2021
Google Ideal Image Austin
Great staff! Everyone is always so friendly and informative!
Facebook
5.0/5
Apr 1, 2021
Facebook Ideal Image Austin
Tarryn and jaesie were so nice and amazing. They were super helpful and informative. They definitely deserve a raise!!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Austin
Kelsey was great!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Austin
I am so glad I made the decision to come to the south location. Kelsey is the best ever, she is very attentive, caring and informative. I request her every time I have an appointment because she makes a semi painful process feel painless!!! Great staff from receptionist to the person performing the treatment!!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Austin
JC was very professional, and this business exceeded my expectations!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Austin
First Time Visit was Great! The Friendly Staff(Jaesei & Stephanie) made my visit Comforting and Relaxing. Very thorough and answered All my questions and concerns. Great Experience!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
Jaesei Taryn and Courtney are awesome to work with. I was given detailed instructions and what to expect every step of my procedure so there were no surprises and this made me feel super comfortable. Definitely recommend!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
JC is phenomenal! Friendly and professional environment!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
Always quick, professional and friendly! They care about their patients. Thank you!
Google
5.0/5
Mar 24, 2021
Google Ideal Image Austin
This location was so accommodating to me. My appointment had accidentally been cancelled, but we were able to work with our schedules to get me seen today. Courtney was my nurse and she was super sweet and flexible. It was great customer service!!
Google
5.0/5
Mar 10, 2021
Google Ideal Image Austin
Kelsey is absolutely phenomenal. She is so friendly and is great at distracting me while I’m getting my hair removed. Also, I’ve had really great results! My legs are smooth, smooth, smooth.
Google
5.0/5
Mar 9, 2021
Google Ideal Image Austin
Let me preface this review by saying this was not my first rodeo. I have been in the beauty industry for 30 years. I have had my share of treatments over the years but, truth be told, I was still battling all of the sun damage I incurred through years of laying out on my roof with tin foil and baby oil. When I came down from the roof, I climbed into a tanning bed. I'm now 52 and trying to reverse all of that damage. I have fair skin, lots of discoloration, redness around my nose, and a few broken capillaries. I have used really good skincare throughout my adult life so the texture of my skin is pretty good, but I am definitely seeing signs of aging- loss of firmness and fine lines. I moved from Chicago to Austin and posted in a neighborhood facebook group asking for a recommendation for a good medi-spa. Several people said Ideal Image so I decided to give it a shot. I initially went to the South Austin location with the intention of getting IPL (Intense Pulsed Light) as I have had that type of laser in the past for my brown spots. Was I super impressed with my results from IPL over the years? They were fine, but I had nothing to compare them to until now. Before my appt I was told to avoid sun exposure for 3 weeks and not use any self tanners or retinols. My RN Laser provider, Kelsey, looked at my skin and recommended the BBL (Broad Band Light) instead because this type of laser was more advanced, she could personalize it more for my skin type and it would target all of my concerns, not just the brown spots. I'm a huge skeptic but she was very knowledgable and so I signed up for a package of 3 treatments over 3 months. The first time she went over my entire face with the laser she said it would reduce the signs of aging. On a scale of 1-10, the pain was about a 4. The 2nd time she went over my face she focused on the dark pigmentation. The pain was about a 5 except around my nose and lips and that was about a 9. I told her I could handle it, it wasn't that the machine was turned up too high, it was that I am a wimp and cannot stand pain of any sort. The 3rd pass was to really target broken capillaries and really dark marks. My face felt very sunburned and was red afterwards. I applied some Maximum Strength Alocane from CVS and it stopped the pain within minutes. The next day it felt and looked fine and I could already see the pigmentation turning darker and coming to the surface. It took about 9 days for all of the spots to flake off. The results were much greater than I've seen in the past with an IPL. I'm very happy and would recommend the spa, the tech and the laser treatment.
Google
5.0/5
Mar 5, 2021
Google Ideal Image Austin
Associate was great!
Google
5.0/5
Mar 5, 2021
Google Ideal Image Austin
The staff was friendly and understanding. Even though I was a bit late to my appointment they treated me with a great attitude, patience and great service. Every nurse at this location is professional and knowledgeable.
Google
3.0/5
Mar 4, 2021
Google Ideal Image Austin
Amendment: I received a call pretty quickly after writing this review from the manager, Stephanie. I will say that there were excuses but I’m a “let’s find a resolution” kind of gal. So, she was very kind to answer my questions about the procedure I will be having. She also figured out a way to fit me in sooner at a different location. I do appreciate the communication. Thank you, Stephanie! I will review and possibly give more stars if everything else goes smoothly after my procedures. Suggestion for the company: make it so there’s open communication before people feel like they have to write bad reviews. That would resolve many of the issues it seem like you are having. I forked up $2000 to get a procedure done. My issues where not with that but the issue is with the fact that: A. After giving money, I did not hear from anyone about making an appointment for 2 days and I had to contact the girl that took my money to let her know that that was the case. B. When someone did call me, I could get an appointment for over a month and a half. I made the suggestion of splitting my visits up over two days so the time slot would be smaller. She said she would ask her supervisor and the also put me on a cancellation list C. I have called and left a message 3x over the span of a couple weeks and no one has called me back about some questions I have and/or about my above suggestions. The lack of communication and the fact that I’ve given an agency so much money and they can’t take the time to call someone back, are very bad business practices. If I don’t hear from someone ASAP, I will be reporting this issue.
Google
5.0/5
Mar 1, 2021
Google Ideal Image Austin
Always Good Experience
Google
5.0/5
Feb 26, 2021
Google Ideal Image Austin
I love the staff at ideal image especially Courtney who has done my treatment. She is very knowledgeable and compassionate!
Google
5.0/5
Feb 25, 2021
Google Ideal Image Austin
EVERYONE was great!!! The front desk clerk was attentive and busy. She was doing everything herself!! Please give her a raise!!
Google
5.0/5
Feb 24, 2021
Google Ideal Image Austin
Everyone was great! All so kind and understanding in regards to my fears.what
Google
5.0/5
Feb 24, 2021
Google Ideal Image Austin
My appointment at the medspa went incredibly well. Check in was easy and quick and the technician/nurse that did my appointment for me was very nice and helpful. She made the appointment even easier than it already was!
Google
5.0/5
Feb 4, 2021
Google Ideal Image Austin
The virtual meeting went very well and I got all my questions answered
Google
5.0/5
Feb 3, 2021
Google Ideal Image Austin
Awesome experience. The staff is great!
Google
5.0/5
Feb 2, 2021
Google Ideal Image Austin
I really liked the person that did my injections. I cannot remember her name but I will definitely be return to this location.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Austin
JC is amazing ! Very professional, kind and caring. Totally appreciate her and Tarryn!
Google
5.0/5
Jan 29, 2021
Google Ideal Image Austin
Jaesei is amazing and so knowledgeable and helpful. I had a great experience with her and highly recommend going to her at the south location. Front desk employees were super nice as well. Stephanie, the manager was great and answered all of my questions.
Google
5.0/5
Jan 26, 2021
Google Ideal Image Austin
Nurse Jaesei is absolutely wonderful!! And the staff is awesome too! Great level of professionalism and client service! THANK YOU!!!!!
Google
5.0/5
Jan 25, 2021
Google Ideal Image Austin
This was a great experience!! A plus plus compared to other experiences. Nurse/laser tech, not sure of her title and not diminish it either, was great! Excellent people skills. In and out service, friendly front desk. Always friendly btw. Great scheduling turnaround! For sure recommend this location on Brodie in Austin, Texas!
Google
5.0/5
Jan 24, 2021
Google Ideal Image Austin
The staff made me feel completely comfortable, and explained every single detail before anything took place.
Google
1.0/5
Jan 22, 2021
Google Ideal Image Austin
One star because there is no Zero. Do yourself a favor and do a search on the Better Business Bureau before scheduling an assessment and signing any papers. This business model is the most deceptive and unprofessional there is for a so called medical procedure. They will get you to sign a loan, they get paid for services not rendered and you will have to wait months to get a appointment. My medical and financial situation changed while waiting and I already paying for a loan, and when I called them to cancel, they are fighting me saying that is not refundable. But they already got paid without doing any service. Ally lending works with them screw their clients. Go check all the complaints on the BBB site.
Google
1.0/5
Jan 21, 2021
Google Ideal Image Austin
There has been so many issues with this place I dont even know where to begin...my consultant was extremely rude, she was supposed to call me the day before my appointment and never did, she messed up my paper work so when I showed up they made me reschedule. She was told to call me again and never did AGAIN. Once rescheduled I called a few days later to let them know I wouldnt be able to make it that day after all. The woman said that it was fine because the issue I was having with the paper work hadn’t been resolved yet so I couldn’t even go to the next appointment anyway. She told me I would be emailed the new paper work that day and it never came. I called them back today after missing a call. They told me my appointment was today even though they told me the issue wasn’t resolved AND I wanted to reschedule it in the first place. The lady acted like I was crazy and told me she did not say that when she in fact did...I wouldnt make that up? Plus I WANTED TO RESCHEDULE ANYWAY. Now my appointment won’t be until more than a month from now! Absolutely ridiculous...