Austin South

5400 Brodie Lane
Suite 280
Austin, Texas 78745
512-843-0023

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • The Ideal Image of Austin laser hair removal clinic opened in January 2005 serving Austin and surrounding areas. Not only are we the most trusted name in laser hair removal, Ideal Image is also the nation’s largest provider of both CoolSculpting, Ultherapy, and Juvéderm!
  • Our goal is to provide Austin and the surrounding areas with state of the art laser hair removal, Ultherapy, CoolSculpting, Botox, Kybella, Voluma, and our other services in a professional and comfortable atmosphere where safety, effectiveness, and exceeding expectations are paramount.
North (Round Rock):
  1. Begin by heading south on TX-1 Loop.
  2. Take exit US-290 Southwest Parkway, then merge onto Frontage Road.
  3. Take a left at the light onto US Highway 290 Service Road.
  4. Take a right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
South (San Marcos):
  1. Start on I-35 North then take exit 228-229 towards William Cannon Drive.
  2. Merge onto Frontage Road and another left onto William Cannon Drive.
  3. Take the right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
East (Bastrop):
  1. Merge onto TX-21 West TX-71. Fallow 71 and continue onto US-290 West.
  2. Take the Texas Loop 1 Brodie Lane exit.
  3. Merge onto Highway 290 Service Road.
  4. At the light turn left onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
West (Dripping Springs):
  1. Begin on US-290 East. Continue and take exit towards Texas Loop 1 Brodie Lane.
  2. erge onto Highway 290 Service Road.
  3. Take the next right at the light onto Brodie Lane followed by an immediate right into Sunset Valley Marketfair.
4.0/5
4.0 /5
320 Reviews

Google
5.0/5
Nov 15, 2022
Google Ideal Image Austin
Went over info in detail. Listened to my concerns before they offered a treatment plan. Great experience overall
Google
1.0/5
Nov 14, 2022
Google Ideal Image Austin
Their appointment scheduling is all messed up and they reschedule without calling you but they put in the system that they did call you to schedule an appointment if you was to cancel the whole program there is a possibility that you may not get your money back that you put into the program I will be very careful what you pay for because even if you wanted to cancel you may not get your money back which means you're still held responsible for something that you signed up for and it will mess up your credit the customer service with the financial department is horrible he does not have no sense of care at all
Google
5.0/5
Nov 11, 2022
Google Ideal Image Austin
I arrived much earlier than scheduled. I read my time wrong. I was seen, nonetheless. I was happy not to have to leave and come back. They agreed to see me at that time, so they were very accommodating to me. Thank you thank you thank you! 😊 Not to Mendon, it was very quick and painless.
Google
5.0/5
Nov 11, 2022
Google Ideal Image Austin
Quick response after initial phone call to create a virtual evaluation via zoom, plus helpful payment options
Google
4.0/5
Nov 2, 2022
Google Ideal Image Austin
Staff is great. There should be a warning to bring extra warm socks though, when cool sculpting. My toes lost feeling from being so cold.
Google
1.0/5
Nov 1, 2022
Google Ideal Image Austin
Worst experience I have ever had. Will not renew. Mistake after mistake. No supervisor ever calls you back. Then your told they will give you a credit and then they go back on their word. Front desk not trained so I lost out on my Alle points and my birthday credit. NEVER again. So many other places out there that are willing to keep you as a client. Do not waist your time or money. They cancelled on me twice a couple of hours before my appointment, after making arrangements to take time off. No respect for the clients.
Google
3.0/5
Oct 27, 2022
Google Ideal Image Austin
The Nurses are AMAZING but the company can’t get themselves together. My appointments have been canceled without my acknowledgment as I go to my appointment and don’t have one! How!!?? Then at that point I have to beg the Nurses to still take me. An now with that happening I’m losing time that could be a treatment time for my packages which now means I will get less packages and my results will be effected. I’m not happy with my experience with the company itself.
Google
5.0/5
Oct 27, 2022
Google Ideal Image Austin
Stormy was awesome! So fast and painless!
Google
1.0/5
Oct 19, 2022
Google Ideal Image Austin
Horrible customer service. They canceled my appointment and not sure why. No call nothing .
Google
5.0/5
Oct 17, 2022
Google Ideal Image Austin
I had a great experience at the clinic. It was a seamless process to get in and the staff attentive and professional! Looking forward to my next treatment!
Google
1.0/5
Oct 17, 2022
Google Ideal Image Austin
I bought filler and have not been able to make an appointment because no one ever answers or “they’re booked.” Literally such a scam.
Google
2.0/5
Oct 13, 2022
Google Ideal Image Austin
While the technician doing my procedure was wonderful, the company itself will never get another cent from me or anyone I know.
Google
5.0/5
Oct 12, 2022
Google Ideal Image Austin
Staff was very friendly and professional
Google
5.0/5
Oct 8, 2022
Google Ideal Image Austin
This location was ready for me when I arrived & the service was great!
Google
5.0/5
Oct 2, 2022
Google Ideal Image Austin
Very awesome experience. I was explained procedure and made very comfortable.
Google
5.0/5
Sep 30, 2022
Google Ideal Image Austin
Dr. Doan and the staff at Ideal Dental are pleasant and very caring and kind. Qualities that I admire in people.
Google
5.0/5
Sep 29, 2022
Google Ideal Image Austin
Alice was great - She was so helpful during the initial call and afterward to help me resolve an issue with the medical form.
Google
1.0/5
Sep 27, 2022
Google Ideal Image Austin
Wish I had read the other reviews! Absolutely do not go with this business. The facilities were clean and the technicians were good, however, this is the worst customer service I have ever experienced. Taken months and speaking with multiple people to even get anything close to an answer. Promised I would hear back many times and not once did I get a call or email back. It is truly embarrassing for the company and I hope they improve this especially with many reviews saying the same thing. Seems like a complete scam at this point. I was just once again promised I will hear back but I guess we will see about that because not a single person has sounded like they care. Save your money and time and go somewhere better. Also way overpriced for the results.
Google
4.0/5
Sep 12, 2022
Google Ideal Image Austin
Very good
Google
1.0/5
Sep 6, 2022
Google Ideal Image Austin
I signed up for treatments and was not able to get in for 3 months. They have also cancelled appointments 3 different times telling me that they don’t know why I was scheduled, they had no provider for either of the treatments I was doing. Now I can no longer receive my free treatment because it is past time. I had to reschedule at another location and was also booked out 3 months later. I feel like they just took my money.
Google
5.0/5
Aug 30, 2022
Google Ideal Image Austin
My nurse was wonderful! Very knowledgeable and empathetic.
Google
5.0/5
Aug 27, 2022
Google Ideal Image Austin
Excellent and accommodating and so kind! The best location in Austin!!!
Google
5.0/5
Aug 26, 2022
Google Ideal Image Austin
Great first experience!
Facebook
1.0/5
Aug 19, 2022
Facebook Ideal Image Austin
I purchased Ideal Image on 08/10/2022 for derma fillers and laser hair removal My laser hair removal appointment was scheduled for 08/16/2022 @ 12:40 pm I received a email stating my appointment is scheduled. My Advance filler appointment scheduled for 08/16/2022 @11:00 am. I received a email stating my appointment has been scheduled. On 08/16/2022 I arrived for my appointments @ Ideal Laser 5400 Brodie Ln Suite 280 Austin Tx 78745 phone 512-891-7778 and was told my appointments was auto canceled, I have email for each appointment stating "appointments has been scheduled". There was nothing front desk could do to squeeze me in to perform services Advance Fillers guaranteed during sales time of purchased. They wanted to squeeze me in only for Laser hair removal but not Advanced filler 08/16/2022 @ 11:00 am nor can they help in issuing me a refund. Front desk supplied phone to call for refund 1-800-708-1324 . I called spoke with Aaron who opened a refund case#00188136. I was told to allow 15 business days for decision. Decision is Ideal Image canceled my appointments and want me to wait a whole 15 business days for a decision.I have notified my credit card companies to despite refund Advance Filler purchase $725.00 Lifetime guaranteed Members250 I feel scammed and ripped off, services was expected and not rendered both of my appointments should not be canceled. I ordered Advance Filler and Laser hair removal together not separate. The timeframe to make a decision but not a refund seems unethical and poor business practices. I would like to escalate this matter. I want my refund $975.00 I paid you $975.00and expect $975.00 refund.
Google
1.0/5
Aug 10, 2022
Google Ideal Image Austin
Every time (EVERY) I have an appointment, it is cancelled because a service provider has called out. Last time, it was cancelled three times! I had an appointment scheduled for today, August 10, that was cancelled yesterday. When they tried to reschedule at the North location, I was told they could get me in on October 13th! That is unacceptable. Luckily, the south location could squeeze me in to get my services done. This happens every time I have an appointment scheduled. Looks like you need to work harder to hire more service providers. I am happy with the quality of my service and the people I do encounter, but this is crazy!
Google
5.0/5
Aug 10, 2022
Google Ideal Image Austin
Great Staff and Great Service. Thank you!
Google
1.0/5
Aug 2, 2022
Google Ideal Image Austin
Do not spend your money on Ideal Image. They are pushy, their contract fine lines are misleading and predatory. They will change your schedule at a moment's notice (without you confirming) and then blame you for not showing up. Their customer service is atrocious and the "executive" team is useless. I spent thousands of dollars here, only for ideal image to change my appointments then when I go to reschedule, I'm told that my services have "expired." YES YA'LL -- THEY ACTUALLY EXPIRE. Never in any of the med spas I've gone to has an expiration on a service worth hundreds of dollars. And then there's ANOTHER catch: Once you've bought the package, they'll tell you it takes MONTHS to schedule even the simplest procedures. They overpromise, they're understaffed, and it's evident that their policies are extremely predatory. I only tried this place out because I'm new to Austin but I am very much regretting ever coming here. Update on 8.2.22-- They have NOT reached out to me as "response from the owner" states as below. And the number they left with ext 2 leads me to a Spanish speaking prompter asking me to hold for the receptionist. Then it takes me to a voicemail box that is full. What a joke. I've already opened a case with Ally and the BBB. Cancel my contract, Ideal Image.
Google
1.0/5
Aug 2, 2022
Google Ideal Image Austin
very bad experience
Google
3.0/5
Jul 29, 2022
Google Ideal Image Austin
So unfortunate because I would give the actual appointments 5/5 - the technicians are amazing and the results and like nothing else. Seriously. SO THANKFUL. The customer service? 1/5 stars at best. The manager at the front desk could stand to be more empathetic, or at least pretend to be, when people are spending so much money on a service and the system auto cancels their appointments without sending you any confirmation, for example. It’s really a huge disappointment and I would go somewhere else, in a second, if I had the option in the area. I was having issues scheduling and with payments since November, and the corporate process for customer relations “service tickets” is a joke as well. I finally just forgot the whole thing and came back in June after going in a few times in that time period to try and straighten it out.
Google
1.0/5
Jul 24, 2022
Google Ideal Image Austin
I signed a treatment plan along with financial assistance on the 29th of June. On June 30th, 2022 Ideal Image cancelled my appointment and I immediately called and cancelled my treatment plan. I am now being charged for services that were never rendered. Having to get my attorney involved and take time off of work. This has been emotional distress from day one.
Google
5.0/5
Jul 23, 2022
Google Ideal Image Austin
OMG I am transformed!! I feel like my glow up is NEAR!
Google
5.0/5
Jul 22, 2022
Google Ideal Image Austin
Quick, practically painless and staff is always so kind
Google
4.0/5
Jul 21, 2022
Google Ideal Image Austin
Quick, Easy, A little discomfort but pain free!
Google
5.0/5
Jul 20, 2022
Google Ideal Image Austin
Awesome place love it!
Google
5.0/5
Jul 18, 2022
Google Ideal Image Austin
Friendly, professional, fast service. Very clean establishment and my treatment was awesome.
Google
3.0/5
Jul 14, 2022
Google Ideal Image Austin
Staff are very friendly but always running behind. Too many appointments booked to fill in one day- clearly all about making money at ideal
Google
5.0/5
Jul 12, 2022
Google Ideal Image Austin
I had a rocky start at this location, but the new staff has turned that experience around. Recently I had 2 separate appointments, on a Monday and Tuesday. Unfortunately my Monday appointment got canceled by Ideal Image and I had to rebook for next month. I showed up for the session on Tuesday and my nurse (Joanne, I believe, sorry if I got your name wrong..) came in determined and got all my areas taken care of, even the ones that had gotten canceled the day before. I appreciate this staff who truly cares about their clients.
Google
1.0/5
Jul 10, 2022
Google Ideal Image Austin
I purchased Kybella from Ideal Image. I was told I needed multiple treatments and had to purchase them all at once before scheduling my first appointment. I did as they said and called to schedule my third appointment and was told they no longer do Kybella and I could use a credit for other services. Um no! I need to go get my Kybella finished somewhere else. They owe me $655 and I call weekly and am told someone will reach out to me. No one has and we are going on 4 months now of me calling. I’ve read other reviews and it looks like they’ve done this to others and owe money to multiple people. I’ll update my review if they actually contact me back and give me my money back that they owe. Customer service people are rude as well. The last one I talked to was named Anna and said they don’t do refunds. Don’t lie to customers! This is my money paid for a service never received. Pretty sure that’s illegal.
Google
5.0/5
Jul 7, 2022
Google Ideal Image Austin
She was awesome. Although I love the northside location you guys have really given me some of the best service
Google
5.0/5
Jun 27, 2022
Google Ideal Image Austin
The ladies are wonderful and attentive! Issac the front desk always tries to get me in and is very helpful!!
Google
5.0/5
Jun 25, 2022
Google Ideal Image Austin
They are very informative & caring. They give good information on how to get the most bang for your buck. Thank you!
Google
4.0/5
Jun 18, 2022
Google Ideal Image Austin
The receptionist and the nurse at the facility were both very pleasant and extremely helpful for giving me the CORRECT information I needed when they realized I had been sold an INCORRECT bundle package for laser hair removal. I was told that I needed to purchase Pkg "A." When in fact, I really needed Pkg "B." Everything changed immediately and became a little bit chaotic, which resulted with me NOT receiving any treatments today and I will remain restricted from treatments until this ridiculous billing discrepancy is ultimately resolved. THIS IS SOOO EXTREMELY FRUSTRATING & DISAPPOINTING!! However, I DON'T blame the lovely ladies at the facility for any of this. I Only blame the scheduling person who "helped" get me financed for the INcorrect package.
Google
1.0/5
Jun 13, 2022
Google Ideal Image Austin
I had the Ultherapy and in Feb. I have been waiting to see the results. I see zero difference between now and then. Are there any guarantees on this procedure? I spent a lot of money for zero results. I am not happy and I have had friends ask me for updates. I dont know how I can honestly tell them that this works.
Google
5.0/5
Jun 11, 2022
Google Ideal Image Austin
Amazing staff and service! Loved it.
Google
1.0/5
Jun 10, 2022
Google Ideal Image Austin
It was horrible. Y'all just took my money and haven't scheduled me. I want to cancel my services with y'all because I still haven't received a phone call to set up appointment and no one is responding. No one is responding back to me and y'all expect me just to pay services not rendered. It is going on 3 weeks to almost a month and still haven't been scheduled. This is so unprofessional snd does not legal.
Google
1.0/5
Jun 10, 2022
Google Ideal Image Austin
DOCUMENT EVERYTHING! I am extremely disappointed (like many other reviewers I'm seeing here) because I paid thousands of dollars for half of what I was scoped (and thus, unsatisfactory results on my laser hair removal). When COVID hit, I called to pause my contract and the employee I spoke to did not document on their end so when I was ready to reactivate my contract I was told my contract expired and I would need to pay to receive additional treatments. In hindsight, I should have harassed them to verify it was paused and requested a paper trail of the documentation that my contract was paused. This is a complaint with Ideal Image corporate -- the staff at this location were wonderful.
Google
1.0/5
Jun 10, 2022
Google Ideal Image Austin
DO NOT GO HERE UNLESS YOU WANT TO BE SCAMMED! When they first call you and zoom chat with you it goes well but when it comes to actual services and scheduling they are extremely lacking! I had paid in full to get my lips done I do not live in Austin so I had to take off work for appointments so I drove all the way there and they tell me you have to be 21 to get this treatment… my age was clearly stated in the consultation… waste of gas and money! I was issued a refund for my lips since it was on them for not taking the correct precautions. Then I had financed to do the Kybella treatment. They would call and schedule me, again I would take work off and every time the day before they would call and tell me “the provider won’t be in tomorrow” convenient right? I had rescheduled probably 3 times and every time I would get a phone call with those exact words until eventually they stopped calling to schedule. A few months later I called to cancel everything because I was fed up and THATS when they told me they no longer offer Kybella… so what you were just going to keep my $2000? I am now currently trying to get my loan back and ideal image is withholding money from my loan and falsely telling me I’m getting a full refund! I can not say enough bad things about this place DO NOT GO THROUGH THIS COMPANY!!!
Google
5.0/5
Jun 2, 2022
Google Ideal Image Austin
Absolutely loved my nurse today!!!! She was the best!!
Google
1.0/5
Jun 1, 2022
Google Ideal Image Austin
Horrible customer service. You’re on a strict schedule for the laser treatments - but they will randomly cancel your appointments without reason and they never have any available time slots open. Don’t waste your money, it’s not worth the headache.
Google
5.0/5
May 18, 2022
Google Ideal Image Austin
Very friendly and informative. I really appreciated the time that Sarah took with me to explain things and present the best plan. I did not feel pressured to buy things I don't need and am happy with the experience.
Google
5.0/5
May 18, 2022
Google Ideal Image Austin
Joana was phenomenal - great technique, great compassion, never felt a thing!
Google
5.0/5
May 17, 2022
Google Ideal Image Austin
Clean, on schedule, relaxing, easy to get to, and efficient service! Thank you, Ideal Image South Austin!
Google
5.0/5
May 16, 2022
Google Ideal Image Austin
Every detail was explained professionally. I am ver happy I chose Ideal image.
Google
5.0/5
May 13, 2022
Google Ideal Image Austin
Julianna was amazing! She has been supportive and a great nurse. Knows a lot about this process, and went as quickly or slowly as you need her to. The front desk lady was super welcoming and friendly too (forgot her name-sorry). This was my first time at this location (Brodie Ln in ATX) and I LOVED it! Coming back here for all my sessions. Thanks!!!!
Google
1.0/5
May 10, 2022
Google Ideal Image Austin
EDIT: as I look down the reviews I’m seeing a lot of similar reviews to mine. If anyone else is interested I think we have enough people for a class action law suit! Feel free to reach out to me. Wish I could give them no stars!! Lied to me and stole thousands then cancelled most of my apts and am now being told my contract time is up. I still have so much hair and it’s their fault they cancelled my apts because they were short staffed and now I need to pay for it again?!?! I think not! They steal your money! Do not go!!
Google
4.0/5
May 6, 2022
Google Ideal Image Austin
Well I bought my package true zoom and my first appointment went to so disappointment. I'm not the right candidate for cool sculpting! So now I need chase my money I already pay for it
Google
5.0/5
May 6, 2022
Google Ideal Image Austin
I LOVED speaking with Linde and Lexie today for my consultation. I have been wanting to get laser hair removal for years now but was hesitant to do this for myself. They made me even more excited about this journey than I already was! They were so friendly and GENUINE about it all. No one prepared me for this part of womanhood, but I've got 2 appointments set up and I cannot wait to get this freakin' beard GONE!
Google
5.0/5
May 3, 2022
Google Ideal Image Austin
Savannah did a great job! She was very thorough, friendly, and knowledgeable. Really enjoyed my appointment with her. Everyone at the location is always friendly and helpful.
Google
5.0/5
May 3, 2022
Google Ideal Image Austin
Technically haven’t been in yet, but scheduling with Tiffany Onhaizer was one of the best experiences I’ve ever had with anything medical or cosmetic related people!!! She worked with me for days trying to get me a spot before I leave for an important trip. She was incredibly kind, funny, and made the whole experience a lot less daunting then I thought it would be!
Facebook
1.0/5
Apr 29, 2022
Facebook Ideal Image Austin
They don’t stand by their services. Have had two successful Botox treatments and decided to join the membership to continue. This time it didn’t work at all, the girl who usually did my service left and I had someone new and they won’t offer to fix it. The injections even felt in different spots. Any other botox provider stands by their service. Run the other direction. Over $500 out of pocket and no results.
Google
1.0/5
Apr 29, 2022
Google Ideal Image Austin
Do not stand by their product at all. I joined the membership and scheduled my botox after having two successful treatments. This past treatment did not work at all. I waited two weeks came back in and showed them my non existent results, they agreed it didn’t take and took photos then dropped the ball and didn’t create a case, I returned 2 weeks later after several calls and no one could update me, I had to go back again where they created a case and took photos again and also agreed it didn’t work and then they DENIED my claim. I joined the membership and have now wasted $500 with no results and they don’t stand by their services. Absolutely disgraceful treatment of clients. Go anywhere but here.
Google
1.0/5
Apr 28, 2022
Google Ideal Image Austin
I came back to edit my previous review for this company because as time has gone on my perspective on this company has gone downhill. They do not voice important stated facts in their contracts, they rush you through the process to sign and complete. Then they cancel your appointments and offer no compensation for your loss of time or even take into consideration whether you left work for allotted amounts of time. The results I received were far from “Ideal”. DO NOT USE this company. There are much more reasonably priced treatment spas that have outstanding results and are easy to schedule appointments with. Also I am left paying close to $2000 for services that I won’t even receive. I’m beyond disgusted.
Google
5.0/5
Apr 19, 2022
Google Ideal Image Austin
This was the first time I've gone to the Brodie location as I usually go the the North location. I saw Johana for my laser hair removal treatment and she was PHENOMENAL!!! I highly recommend the Brodie location!
Google
5.0/5
Apr 15, 2022
Google Ideal Image Austin
First time with a new nurse but she was fabulous! I highly recommend all the staff at this location. I love coming here.
Google
3.0/5
Apr 14, 2022
Google Ideal Image Austin
I have a difficult time with Ideal Image due to their lack of availability, not responding to calls and not creating 'packages' correctly. I've had some great nurses but also nurses who rush and aren't thorough in their work. However, my last nurse was definitely one of the better i've had.
Google
1.0/5
Apr 13, 2022
Google Ideal Image Austin
Absolutely terrible! No one returns calls, trying to use credit for fillers and I keep getting the runaround!
Google
1.0/5
Apr 13, 2022
Google Ideal Image Austin
I didn't realize how expensive y'all were! The person who did my online free consultation was also really condescending, which was a bummer. As soon as I expressed that I would need to take time to think about this sizable investment, she visibly shut down and made some unnecessary comments, offering unsolicited guidance on what to look for in another laser site, ultimately telling me not to go cheap. Nevertheless, I thanked her for her time, and she abruptly hung up. I will definitely be looking into laser hair removal, but not here, unfortunately!
Google
5.0/5
Apr 12, 2022
Google Ideal Image Austin
Savanna was so great today. She was thorough and made me feel so comfortable!
Google
4.0/5
Apr 11, 2022
Google Ideal Image Austin
My experience was good. They had a mix up with my scheduled time.
Google
5.0/5
Apr 9, 2022
Google Ideal Image Austin
Loving the service so far! Recommend to my friends!
Google
5.0/5
Apr 8, 2022
Google Ideal Image Austin
Clean, and welcoming environment. Professional service.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Austin
D9nya and Jonah are amazing
Google
5.0/5
Apr 1, 2022
Google Ideal Image Austin
Was always nervous to get these services done. The Nurses and Reception staff have always been so comforting, helpful and educational. I highly recommend this company for the services provided and can’t wait to continue seeing great results.
Google
5.0/5
Apr 1, 2022
Google Ideal Image Austin
I recommend this locations due to their organization and efficiency. The staff is very friendly and accommodating. I had an appointment with Savannah and highly recommend booking with her. She answered all my questions and walked me through each step and how it works!
Google
5.0/5
Mar 30, 2022
Google Ideal Image Austin
From the very first call, to meeting with Jane-- my experience was stellar!!
Google
5.0/5
Mar 25, 2022
Google Ideal Image Austin
Despite reviews I've read online of people's frustration with scheduling challenges, what really matters the most to me is the quality of service I received at Ideal Image. I have had botox and fillers administered at more than one highend Med Spa in Austin and I can truly say my experience with Ideal Image was the best. The nursing staff was careful, safe and meticulous with providing me a beautiful result. And at the end of the day that is truly the only thing that really matters.
Google
5.0/5
Mar 24, 2022
Google Ideal Image Austin
Very helpful 😊
Google
5.0/5
Mar 24, 2022
Google Ideal Image Austin
Jhona is awesome! Patient, careful and skilled!
Google
5.0/5
Mar 14, 2022
Google Ideal Image Austin
I love the staff at ideal image especially Courtney who has done my treatment. She is very knowledgeable and compassionate!
Google
5.0/5
Mar 8, 2022
Google Ideal Image Austin
Jhona was amazing and made my first experience so much better! I was comfortable and was able to carry on a conversation. The front desk associates as well were very polite and made it feel like it wasn’t my first time. Will definitely be returning and recommending!!
Google
5.0/5
Mar 8, 2022
Google Ideal Image Austin
Very professional and friendly staff. Made my first time experience very easy. Laser hair removal doesn’t hurt any more than waxing, tweezing, or threading and is a quick process!
Google
1.0/5
Feb 24, 2022
Google Ideal Image Austin
My first BBL treatment was so conservative, there was no exidence of it the next day. I could not get my next appointment for 4 months.
Google
1.0/5
Feb 23, 2022
Google Ideal Image Austin
It was terrible. I still had tons of hair left
Google
1.0/5
Feb 21, 2022
Google Ideal Image Austin
My appointment was canceled. I can never get appointments within the time frame of the recommended time. Now I have to drive an hour and wait two months?!
Google
5.0/5
Feb 18, 2022
Google Ideal Image Austin
I cannot speak highly enough about Jaclyn! She is very kind, caring and patient with me no matter what my issues were from the beginning to the end.
Google
5.0/5
Feb 17, 2022
Google Ideal Image Austin
Sonja and Jhona were awesome! The most helpful employees at Ideal Image that I’ve experienced thus far.
Google
5.0/5
Feb 17, 2022
Google Ideal Image Austin
I really enjoyed my experience here both Sonya and Jona both were awesome with how I was greeted and walked through the whole process which was great since it was my first time getting Botox and not sure what to expect.
Google
1.0/5
Feb 16, 2022
Google Ideal Image Austin
The nurse was very nice and this is not a reflection on her. I was given a half hour appointment and she was only able to complete 1/3 of my face. I went to a 2nd appointment at the north location to have my neck done and she said she needed to complete the 1/2 that the other nurse didn’t have time to complete and made a swipe up at the front of my neck. She said I will need another appointment and the lady at the desk would not make the appointment because she stated I’ve completed my sessions. Ideal image is a rip off. I paid $2200 to have this done last June and have yet to receive what I paid for.
Google
2.0/5
Feb 15, 2022
Google Ideal Image Austin
Appointment was canceled because the provider was not there. This appointment has been rescheduled 3 times now.
Google
5.0/5
Feb 12, 2022
Google Ideal Image Austin
Emilia was a fantastic aesthetician who guided me through the entire process. I was so pleased with my experience as this was only my third visit. I would highly recommend her and the entire staff at the north location. I wish they were closer to me. I would frequent them more often.
Google
1.0/5
Feb 12, 2022
Google Ideal Image Austin
I am so unhappy with my treatment, I have been trying to get a touch up for 2 months and they are always booked and no one will call you back. I spent so much money for my treatment that I should be so happy but I can’t even tell the difference. It’s been a huge insecurity of mine my whole life and to not get good results is so upsetting. The nurses are great, the front desk ppl seemed disorganized and also rude. I am again going to request a call back, so we will see. I think it’s ironic these are sent out, I would love to know others experiences.
Google
2.0/5
Feb 11, 2022
Google Ideal Image Austin
I have been in the past and its good, my hair has reduced greatly -But I need a touchup and I have been trying to schedule another appoint for a couple months and I cannot get in....no one will pick up the phone, and when they do they are booked out for months. They promised me I was to have a specific lifetime rate when I signed up in 2016 and they have gone back on that promise and want to charge me a lot more than I was told.
Google
4.0/5
Feb 10, 2022
Google Ideal Image Austin
I enjoyed it, I only wish the app could work so I can set up a new appointment before the one in April, but I really loved my time. The woman who worked on me was very nice.
Google
1.0/5
Feb 9, 2022
Google Ideal Image Austin
So far all of my appointments have been canceled within a few days of the appointment or day before. I would not recommend ideal image to anybody. All services were paid in full in advance since October! There’s no option for no stars so I have to select one.
Google
1.0/5
Feb 2, 2022
Google Ideal Image Austin
I was not done with my treatments and had multiple cancellations due to not having enough technicians. When I tried to schedule my next appointment, I was told my contract expired and that the only thing they could do was reach out to the manager to see if they could extend. It has been over a month since that conversation and no one has reached out. For the amount of money, this is such poor care and customer service as I would want to finish my treatment.
Google
2.0/5
Jan 27, 2022
Google Ideal Image Austin
My appointment was pushed back 4 times leading to a 5 month gap between treatments. Very frustrating.
Google
2.0/5
Jan 26, 2022
Google Ideal Image Austin
the person who helped me gave me a discounted price but I had received a higher discount by e-mail. Then she finally applied the discount I told her over the phone. She gave me a price that was even slightly higher than the annual membership fee, but only for three areas. When I told her why would you pay the same amount for three areas, if it would cost me the same for five areas, she didn't know very well what to answer. The truth is that I did not like how the person who attended me gave me the different prices. The price is much more expensive than other places I have visited
Google
5.0/5
Jan 26, 2022
Google Ideal Image Austin
Super friendly, professional, and accommodating staff. I travel a lot for work, so trying to get an appointment on the fly can be daunting, especially using the call center. I decided to stop by when I was in the area and they were able to fit me into their schedule super quickly. Thanks for everything, y’all are amazing!
Google
1.0/5
Jan 25, 2022
Google Ideal Image Austin
Worst company I've ever dealt with. They take your money up front and then cannot get you in for an appt. for months and then, they won't refund you. I called MANY times re: a refund and literally no one EVER calls back. My next step is BBB complaint. Will never do anything with this company again.
Google
3.0/5
Jan 10, 2022
Google Ideal Image Austin
My experience at first was pleasant when I met with the consultation with interpreter through zoom. Then it became difficult to arrange an interpreter for the actual appointment of cool sculpting. I would recommended improve on responding customer's emails and do follow up with planning appointment well. The office/room/bathroom needed to be organized and tidy up before any clients come in for an appointment. I could tell it was not organized due to short staff.