Austin South

5400 Brodie Lane
Suite 280
Austin, Texas 78745
512-843-0023

CURRENT PROMOTIONS

Sun CLOSED - CLOSED
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • The Ideal Image of Austin laser hair removal clinic opened in January 2005 serving Austin and surrounding areas. Not only are we the most trusted name in laser hair removal, Ideal Image is also the nation’s largest provider of both CoolSculpting, Ultherapy, and Juvéderm!
  • Our goal is to provide Austin and the surrounding areas with state of the art laser hair removal, Ultherapy, CoolSculpting, Botox, Kybella, Voluma, and our other services in a professional and comfortable atmosphere where safety, effectiveness, and exceeding expectations are paramount.
North (Round Rock):
  1. Begin by heading south on TX-1 Loop.
  2. Take exit US-290 Southwest Parkway, then merge onto Frontage Road.
  3. Take a left at the light onto US Highway 290 Service Road.
  4. Take a right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
South (San Marcos):
  1. Start on I-35 North then take exit 228-229 towards William Cannon Drive.
  2. Merge onto Frontage Road and another left onto William Cannon Drive.
  3. Take the right onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
East (Bastrop):
  1. Merge onto TX-21 West TX-71. Fallow 71 and continue onto US-290 West.
  2. Take the Texas Loop 1 Brodie Lane exit.
  3. Merge onto Highway 290 Service Road.
  4. At the light turn left onto Brodie Lane followed by an immediate right at the light into Sunset Valley Marketfair.
West (Dripping Springs):
  1. Begin on US-290 East. Continue and take exit towards Texas Loop 1 Brodie Lane.
  2. erge onto Highway 290 Service Road.
  3. Take the next right at the light onto Brodie Lane followed by an immediate right into Sunset Valley Marketfair.
4.3/5
4.3 /5
180 Reviews

Google
5.0/5
Apr 8, 2021
Google Ideal Image Austin
Had another wonderful and easy experience!
Google
5.0/5
Apr 7, 2021
Google Ideal Image Austin
Great staff! Everyone is always so friendly and informative!
Google
5.0/5
Apr 4, 2021
Google Ideal Image Austin
I availed the laser hair removal treatment under a lifetime guarantee Program. With lifetime guarantee, you'll just have to pay upfront instead of paying per session. It's worth it and you'll save the money in the long run. Free lifetime of touchups in case hair re-appears (I have 1-2 very thin strands that re-appears after my 9th session, it's barely noticeable but they still fix it). They alway offer aloe after each session. It's free, contrary to what I read in some comments. The first two sessions are a bit painful but tolerable. The hair laser technician/staff are very friendly. They will do a couple of run, then stop for a few seconds so you can "recover" from that tolerable pain, then they usually ask you if you're ready before doing another run. Client handling during the pandemic is also superb. I feel safe going inside the clinic. Scheduling is also smooth. Overall, it's a good experience and one of the best self-care investment.
Facebook
5.0/5
Apr 1, 2021
Facebook Ideal Image Austin
Tarryn and jaesie were so nice and amazing. They were super helpful and informative. They definitely deserve a raise!!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Austin
I am so glad I made the decision to come to the south location. Kelsey is the best ever, she is very attentive, caring and informative. I request her every time I have an appointment because she makes a semi painful process feel painless!!! Great staff from receptionist to the person performing the treatment!!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Austin
Kelsey was great!
Google
5.0/5
Mar 30, 2021
Google Ideal Image Austin
JC was very professional, and this business exceeded my expectations!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Austin
First Time Visit was Great! The Friendly Staff(Jaesei & Stephanie) made my visit Comforting and Relaxing. Very thorough and answered All my questions and concerns. Great Experience!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
Jaesei Taryn and Courtney are awesome to work with. I was given detailed instructions and what to expect every step of my procedure so there were no surprises and this made me feel super comfortable. Definitely recommend!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
Always quick, professional and friendly! They care about their patients. Thank you!
Google
5.0/5
Mar 27, 2021
Google Ideal Image Austin
JC is phenomenal! Friendly and professional environment!
Google
5.0/5
Mar 24, 2021
Google Ideal Image Austin
This location was so accommodating to me. My appointment had accidentally been cancelled, but we were able to work with our schedules to get me seen today. Courtney was my nurse and she was super sweet and flexible. It was great customer service!!
Google
5.0/5
Mar 10, 2021
Google Ideal Image Austin
Kelsey is absolutely phenomenal. She is so friendly and is great at distracting me while I’m getting my hair removed. Also, I’ve had really great results! My legs are smooth, smooth, smooth.
Google
5.0/5
Mar 9, 2021
Google Ideal Image Austin
Let me preface this review by saying this was not my first rodeo. I have been in the beauty industry for 30 years. I have had my share of treatments over the years but, truth be told, I was still battling all of the sun damage I incurred through years of laying out on my roof with tin foil and baby oil. When I came down from the roof, I climbed into a tanning bed. I'm now 52 and trying to reverse all of that damage. I have fair skin, lots of discoloration, redness around my nose, and a few broken capillaries. I have used really good skincare throughout my adult life so the texture of my skin is pretty good, but I am definitely seeing signs of aging- loss of firmness and fine lines. I moved from Chicago to Austin and posted in a neighborhood facebook group asking for a recommendation for a good medi-spa. Several people said Ideal Image so I decided to give it a shot. I initially went to the South Austin location with the intention of getting IPL (Intense Pulsed Light) as I have had that type of laser in the past for my brown spots. Was I super impressed with my results from IPL over the years? They were fine, but I had nothing to compare them to until now. Before my appt I was told to avoid sun exposure for 3 weeks and not use any self tanners or retinols. My RN Laser provider, Kelsey, looked at my skin and recommended the BBL (Broad Band Light) instead because this type of laser was more advanced, she could personalize it more for my skin type and it would target all of my concerns, not just the brown spots. I'm a huge skeptic but she was very knowledgable and so I signed up for a package of 3 treatments over 3 months. The first time she went over my entire face with the laser she said it would reduce the signs of aging. On a scale of 1-10, the pain was about a 4. The 2nd time she went over my face she focused on the dark pigmentation. The pain was about a 5 except around my nose and lips and that was about a 9. I told her I could handle it, it wasn't that the machine was turned up too high, it was that I am a wimp and cannot stand pain of any sort. The 3rd pass was to really target broken capillaries and really dark marks. My face felt very sunburned and was red afterwards. I applied some Maximum Strength Alocane from CVS and it stopped the pain within minutes. The next day it felt and looked fine and I could already see the pigmentation turning darker and coming to the surface. It took about 9 days for all of the spots to flake off. The results were much greater than I've seen in the past with an IPL. I'm very happy and would recommend the spa, the tech and the laser treatment.
Google
5.0/5
Mar 5, 2021
Google Ideal Image Austin
Associate was great!
Google
5.0/5
Mar 5, 2021
Google Ideal Image Austin
The staff was friendly and understanding. Even though I was a bit late to my appointment they treated me with a great attitude, patience and great service. Every nurse at this location is professional and knowledgeable.
Google
3.0/5
Mar 4, 2021
Google Ideal Image Austin
Amendment: I received a call pretty quickly after writing this review from the manager, Stephanie. I will say that there were excuses but I’m a “let’s find a resolution” kind of gal. So, she was very kind to answer my questions about the procedure I will be having. She also figured out a way to fit me in sooner at a different location. I do appreciate the communication. Thank you, Stephanie! I will review and possibly give more stars if everything else goes smoothly after my procedures. Suggestion for the company: make it so there’s open communication before people feel like they have to write bad reviews. That would resolve many of the issues it seem like you are having. I forked up $2000 to get a procedure done. My issues where not with that but the issue is with the fact that: A. After giving money, I did not hear from anyone about making an appointment for 2 days and I had to contact the girl that took my money to let her know that that was the case. B. When someone did call me, I could get an appointment for over a month and a half. I made the suggestion of splitting my visits up over two days so the time slot would be smaller. She said she would ask her supervisor and the also put me on a cancellation list C. I have called and left a message 3x over the span of a couple weeks and no one has called me back about some questions I have and/or about my above suggestions. The lack of communication and the fact that I’ve given an agency so much money and they can’t take the time to call someone back, are very bad business practices. If I don’t hear from someone ASAP, I will be reporting this issue.
Google
5.0/5
Mar 1, 2021
Google Ideal Image Austin
Always Good Experience
Google
5.0/5
Feb 26, 2021
Google Ideal Image Austin
I love the staff at ideal image especially Courtney who has done my treatment. She is very knowledgeable and compassionate!
Google
5.0/5
Feb 25, 2021
Google Ideal Image Austin
EVERYONE was great!!! The front desk clerk was attentive and busy. She was doing everything herself!! Please give her a raise!!
Google
5.0/5
Feb 24, 2021
Google Ideal Image Austin
My appointment at the medspa went incredibly well. Check in was easy and quick and the technician/nurse that did my appointment for me was very nice and helpful. She made the appointment even easier than it already was!
Google
5.0/5
Feb 24, 2021
Google Ideal Image Austin
Everyone was great! All so kind and understanding in regards to my fears.what
Google
5.0/5
Feb 4, 2021
Google Ideal Image Austin
The virtual meeting went very well and I got all my questions answered
Google
5.0/5
Feb 3, 2021
Google Ideal Image Austin
Awesome experience. The staff is great!
Google
5.0/5
Feb 2, 2021
Google Ideal Image Austin
I really liked the person that did my injections. I cannot remember her name but I will definitely be return to this location.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Austin
JC is amazing ! Very professional, kind and caring. Totally appreciate her and Tarryn!
Google
5.0/5
Jan 29, 2021
Google Ideal Image Austin
Jaesei is amazing and so knowledgeable and helpful. I had a great experience with her and highly recommend going to her at the south location. Front desk employees were super nice as well. Stephanie, the manager was great and answered all of my questions.
Google
5.0/5
Jan 26, 2021
Google Ideal Image Austin
Nurse Jaesei is absolutely wonderful!! And the staff is awesome too! Great level of professionalism and client service! THANK YOU!!!!!
Google
5.0/5
Jan 25, 2021
Google Ideal Image Austin
This was a great experience!! A plus plus compared to other experiences. Nurse/laser tech, not sure of her title and not diminish it either, was great! Excellent people skills. In and out service, friendly front desk. Always friendly btw. Great scheduling turnaround! For sure recommend this location on Brodie in Austin, Texas!
Google
5.0/5
Jan 24, 2021
Google Ideal Image Austin
The staff made me feel completely comfortable, and explained every single detail before anything took place.
Google
1.0/5
Jan 22, 2021
Google Ideal Image Austin
One star because there is no Zero. Do yourself a favor and do a search on the Better Business Bureau before scheduling an assessment and signing any papers. This business model is the most deceptive and unprofessional there is for a so called medical procedure. They will get you to sign a loan, they get paid for services not rendered and you will have to wait months to get a appointment. My medical and financial situation changed while waiting and I already paying for a loan, and when I called them to cancel, they are fighting me saying that is not refundable. But they already got paid without doing any service. Ally lending works with them screw their clients. Go check all the complaints on the BBB site.
Google
1.0/5
Jan 21, 2021
Google Ideal Image Austin
There has been so many issues with this place I dont even know where to begin...my consultant was extremely rude, she was supposed to call me the day before my appointment and never did, she messed up my paper work so when I showed up they made me reschedule. She was told to call me again and never did AGAIN. Once rescheduled I called a few days later to let them know I wouldnt be able to make it that day after all. The woman said that it was fine because the issue I was having with the paper work hadn’t been resolved yet so I couldn’t even go to the next appointment anyway. She told me I would be emailed the new paper work that day and it never came. I called them back today after missing a call. They told me my appointment was today even though they told me the issue wasn’t resolved AND I wanted to reschedule it in the first place. The lady acted like I was crazy and told me she did not say that when she in fact did...I wouldnt make that up? Plus I WANTED TO RESCHEDULE ANYWAY. Now my appointment won’t be until more than a month from now! Absolutely ridiculous...
Google
5.0/5
Jan 19, 2021
Google Ideal Image Austin
Jaesei is amazing she made me feel so comfortable. Her attitude is lovely, the entire crew is sweet it would be awesome if everyone was happy and sweet like these ladies. I'm glad I came see you all soon. 🍀
Facebook
1.0/5
Jan 8, 2021
Facebook Ideal Image Austin
Poor communication, appointments get cancelled even after confirmation and you get rebooked weeks out, requests to speak to the manager are ignored.
Google
1.0/5
Jan 8, 2021
Google Ideal Image Austin
I was a satisfied customer for a couple of years but the scheduling problems and lack of communication this week are unacceptable. I had an appointment booked a couple of months out. I got a notification to confirm the appointment, so I called and confirmed it. A few hours later, I got notification that my appointment had been cancelled. Assuming it was sent in error, I called again to confirm my appointment and was told it had been cancelled because I had not confirmed it. I explained that I HAD confirmed it, and was told it was a "glitch" that happens with their system, that my appointment time was now taken so I needed to schedule a new appointment. I was first told that I would have to wait 8 weeks, then booked for an appointment more than 3 weeks out. I asked for a manager to call me and was told she would. No one has called.
Google
2.0/5
Jan 7, 2021
Google Ideal Image Austin
First and foremost, the scheduling clerk was very helpful. However, the BBL treatment did not result in any expected, typical results (darkening of dark spots, sloughing off). I am worried I have wasted my money. I will update after my next appointment. UPDATE: My second appointment was COMPLETELY DIFFERENT!!!! The new technician actually spent time and was very thorough during my appointment. My first appointment was DEFINITELY A WASTE of my money.
Google
5.0/5
Dec 29, 2020
Google Ideal Image Austin
i started laser hair removal in March and out of all the nurses Jaesei is who i will be going to from now on. she was absolutely amazing and patient with me! she took her time and talked me through the whole time. she was ABSOLUTELY WONDERFUL!
Google
5.0/5
Dec 24, 2020
Google Ideal Image Austin
It was great and it was nice to get back
Google
5.0/5
Dec 24, 2020
Google Ideal Image Austin
It was great
Google
5.0/5
Dec 18, 2020
Google Ideal Image Austin
Everyone was very cautious and clean and followed very detailed COVID precautions. My tech was super amazing very kind sweet knowledgeable and we enjoyed a fun great conversation. I can’t wait to come back
Google
2.0/5
Dec 16, 2020
Google Ideal Image Austin
I bought a treatment on 09/04 and got my first appointment scheduled for 10/27, almost 2 months later which to me is already a lot of time, then I called about a week prior to that first appointment just to see if there was a chance to move the date and I was being told that there was nothing available until 12/31. I told them in that call that I would keep my original appointment on 10/27 and would like to schedule the second one on 12/31 due to your high demand for appointments, BUT WITHOUT canceling the original, I reschedule an important flight to attend that first appointment and once there they told me it was canceled- I tried to be reasonable and see it as a misunderstanding so they committed to gave me a call to look for an available spot. Today is 12/07 and I haven't received any call. I feel abused and feel like you´ve been playing with my money and time. A complete lack of professionalism and care to client service. Now I don't even know if that "second" appointment is still scheduled or you also canceled that one.
Google
5.0/5
Dec 4, 2020
Google Ideal Image Austin
Excellent service.
Google
4.0/5
Dec 2, 2020
Google Ideal Image Austin
It was my first time but it was fast and easy I like my experience. they were nice and they explained really good and make you fell confident. I well recommend it to my friends and family.
Google
5.0/5
Nov 24, 2020
Google Ideal Image Austin
Crystal was amazing! She was fun to chat with, super efficient and really fast! All over laser isn’t the most pleasant of sensations but she made it way tolerable.
Google
5.0/5
Nov 24, 2020
Google Ideal Image Austin
10/10! Quick and easy consultation and appointment set up, very knowledgeable staff that was able to answer all of my questions and concerns, appointment was very efficient and easy
Google
5.0/5
Nov 23, 2020
Google Ideal Image Austin
The associate who treated my areas was extremely friendly, welcoming, professional, and made me feel like a valuable customer. She ensured I felt comfortable during the treatment, and performed an outstanding job! Extremely happy with my treatment at the Austin South clinic!
Google
1.0/5
Nov 22, 2020
Google Ideal Image Austin
I have spent $3500 at Ideal Image. I am patient and try to give others the benefit of the doubt. However, an Ultherapy treatment I had last spring resulted in absolutely no change. I should have seen major results by now. I’m very disappointed. Also, I purchased a series of BBL’s, which I have received two treatments. Once again, no results. I am not happy. I feel I have spent so much money that has just been wasted. I would expect some type of compensation. I am in the skin care business and that’s what I would do.
Google
5.0/5
Nov 21, 2020
Google Ideal Image Austin
Very pleased with the service I had. The out come is awesome 😊
Google
5.0/5
Nov 21, 2020
Google Ideal Image Austin
Sharon was amazing from consultation to helping me set up financing and appointments for my services. Best customer service I’ve had in a long time! Because of her I will definitely be doing more business with them moving forward. Thanks for everything Sharon!
Google
5.0/5
Nov 17, 2020
Google Ideal Image Austin
the attention is very good
Google
5.0/5
Nov 17, 2020
Google Ideal Image Austin
Absolutely love ideal Image!!! Go see Jaecie for all things, she is AMAZING!!!!
Google
5.0/5
Nov 17, 2020
Google Ideal Image Austin
Jaesi makes everything ok and will hold your hand through difficult times. She has an outgoing personality easy to talk too and provides impeccable service! Thank you:)
Google
5.0/5
Nov 14, 2020
Google Ideal Image Austin
Jaesei and Kelsey are the sweetest!! They make laser hair removal tolerable. I’m grateful for their kind staff and super clean facility.
Google
5.0/5
Nov 13, 2020
Google Ideal Image Austin
Kelsey is amazing!!
Google
5.0/5
Nov 9, 2020
Google Ideal Image Austin
Fast, friendly and very professional.
Google
5.0/5
Nov 4, 2020
Google Ideal Image Austin
The whole experience has been amazing. Laser has been painful but the nurses examining the treatment have been great. I especially want to give a shout-out to Jaycee at the Brodie south location in Austin. All the other nurses too have great but my go too for laser treatment is Jaycee
Google
5.0/5
Oct 28, 2020
Google Ideal Image Austin
I have loved my Brazilian laser removal treatments so far! The staff is very nice and Jacy is fast and skilled. I was very nervous about it, but she really minimizes the pain by going quick! The only issue I have is the cost of the treatment. While being advertised at 70% off, I have seen other clinics with similar prices and no deals listed (not sure if others have also noticed this?). Laser is amazing but highly inaccessible for a lot of people. My treatment was about $2k for the recommended number of sessions. I had horrible ingrown hairs constantly and suffered every time I shaved. The price was worth it for me but it could help a lot more women with similar issues if more reasonably priced! Overall, love this location and would recommend to anyone interested in laser hair removal and willing to pay the price 😉
Google
5.0/5
Oct 26, 2020
Google Ideal Image Austin
I love the service I get at Ideal Image. The North and South locations in here Austin are great. I have had various services here and have had excellent results. The only problem is that it is hard to get an appointment right now because they are THAT good.
Google
5.0/5
Oct 21, 2020
Google Ideal Image Austin
I have gone to this location 4x now and have used a different company before. I choose to give my business to Ideal Image and not to a competitor because of the experience I have with Jaesei. This woman continually exceeds my expectations in every way! She not only remembers the little details, but is attentive to my situation. She is friendly, fast, and delivers a high quality service (all while being gentle!). What more could anyone ask for? Thank you, Jaesei for being FLAWLESS at your job and because of you I will continue to choose Ideal Image! YAAAS QUEEN!!!
Google
5.0/5
Oct 17, 2020
Google Ideal Image Austin
The technician was wonderful and the girl at the desk very pleasant
Google
5.0/5
Oct 14, 2020
Google Ideal Image Austin
My experienced at Ideal Image was beyond excellent!! Thank you so much for your professionalism and caring attitude!
Google
5.0/5
Oct 7, 2020
Google Ideal Image Austin
I was very nervous as I have never done any laser hair removal before. However, all the staff has been very nice and attentive. They answer all my questions and are always very polite and nice.
Google
5.0/5
Oct 6, 2020
Google Ideal Image Austin
Amazing!!
Google
5.0/5
Oct 2, 2020
Google Ideal Image Austin
I’ve been going here for over 5 years and I’ve always received nothing but the greatest service! High recommend!
Google
5.0/5
Oct 1, 2020
Google Ideal Image Austin
Been going here for about a year now for laser hair removal and have always had a great experience. The facility is always clean and the staff are very welcoming. Since the pandemic I have been twice and don’t fear exposure due to them efficiently following protocol. I have since signed up for a new area of my body for hair removal, because the results so far are outstanding!
Google
5.0/5
Oct 1, 2020
Google Ideal Image Austin
All the girls are very helpful in answering any questions that I may have. I enjoy going to the Brodie location!
Google
5.0/5
Sep 29, 2020
Google Ideal Image Austin
Great experience. My aesthetician was professional and helped me feel at ease during my procedure and further educated me on what to avoid and future results. Only recommendation is that receptionist needs to answer the phone. I called twice today to the location I went and my call was not returned.
Google
5.0/5
Sep 26, 2020
Google Ideal Image Austin
I originally went into Ideal Image for some underarm hair removal. Kelsey performed the hair removal, she was fantastic. The procedure was super quick and did not hurt at all. I inquired about CoolTone and she walked me through it and I decided to purchase 8 sessions. Valerie and Stephanie were so patient with me, and helped me get the best discount, they went above and beyond to make sure I was getting the best deal for what I wanted. I am going to a wedding, in Mexico, and was hoping to get all my sessions scheduled before the big day. Valerie got me right on the schedule. Jaesei Kunkel was the nurse that performed my procedure. I was really nervous and didn't know what to expect, but Jaesei was the absolute best. She walked me through everything, and stayed by my side every step of the way. She constantly made sure I was comfortable and made sure I was not in any pain. I was on such a tight timeline Jaesei really went above and beyond to make sure I had all my procedures completed before the wedding. Finally, I have always wanted Botox but am too afraid to get it done. Jaesei told me everything about the procedure and I knew she would make sure I was taken care of. I completely trust her (even with a procedure on my face!). I cannot thank Jaesei enough for being so kind and wonderful!! Big hugs to all the staff at Ideal Image South Austin. Thank you for helping me feel better about being ME 🙂
Google
4.0/5
Sep 24, 2020
Google Ideal Image Austin
The area manager Stephanie reached out to me just now and I do want to send a big thanks to her for helping me out to solved the problem 🙏 thanks again Stephanie
Google
5.0/5
Sep 23, 2020
Google Ideal Image Austin
Hello! My lady, Kaecei (I think I am spelling this right), was the sweetest person to get all up close and personal with me during these challenging times! She made me feel so comfortable, and was wonderful at keeping conversation. Getting laser on bikini area and under arms, and didn't hurt all that bad. It's like a really slow tattoo xD Receptionist was super sweet, and they are taking all of the necessary precautions to make me feel safe to be there. Thank you! Can't wait to come back.
Google
5.0/5
Sep 17, 2020
Google Ideal Image Austin
I have had 2 appointments for laser treatment and each time has been very pleasant. The nurses and staff are very professional. The center is clean and they are taking COVID-19 precautions very seriously. I am happy with my choice of Ideal Image as well as the results I have seen so far.
Google
5.0/5
Sep 17, 2020
Google Ideal Image Austin
Today was my second session and both times I’ve had the best experience!! When you walk in they take all the precautions to keep themselves and me safe during this pandemic. I was immediately taken back to the room, no wait time!! Jaesei has worked with me both times now and she is INCREDIBLE!! She is very knowledgeable as well as encouraging! I’m currently working with facial hair, which can be pretty painful sessions. Jaesei is always fast and the sessions are as quick as possible. I’ve seen results already in such a short time and I highly recommend!!
Google
5.0/5
Sep 15, 2020
Google Ideal Image Austin
Very professional and informative staff. Answered all my questions and told me the expectations before, during, and after the Injections.
Google
5.0/5
Sep 14, 2020
Google Ideal Image Austin
I have been not only impressed by the level of service and professionalism from the staff, and the schedule availability, but absolutely DELIGHTED by the results. I have dark thick hair and have always been self conscious of my inner thigh and bikini areas. I now have smooth hair free skin, I couldn't be happier with the results. Thank you all! Maybe I will start on my mustache now?
Google
5.0/5
Sep 8, 2020
Google Ideal Image Austin
I was greeted by staff and they followed COVID precautions, which made me feel safe and protected. After changing, the nurse was very informative and explained every part of the process. She also made sure to ask me questions about concerns and expectations. My nurse also made sure to keep me as comfortable as possible. It was an all around great experience.
Google
5.0/5
Sep 8, 2020
Google Ideal Image Austin
The people are really nice and make sure you are as comfortable as possible.
Google
5.0/5
Sep 3, 2020
Google Ideal Image Austin
Everytime i go they most definitely take care of me, all the staff is super nice & make me feel very comfortable! I will continue to get service from ideal! Recommended them to my sister & she will be going to get some things done!
Google
5.0/5
Aug 24, 2020
Google Ideal Image Austin
All of my technicians have been great. They've explained the process, outlined expectations, etc. The facility also feels clean and is very mindful of current conditions.
Google
5.0/5
Aug 21, 2020
Google Ideal Image Austin
I'm editing my original review, but leaving it below. My issues that I was encountering stem from the company itself, not this location. It turns out the phone number on the site is NOT the actual number for the office but probably goes to some centralized call center. Once I had the number for the actual location, it was really easy to get ahold of them and they called me right away when they opened for business. I was able to get an appointment the next day, and the staff was great at navigating through all the new safety protocols. I'm updating my review to 5 stars for the Brodie location, but still have a 1 star rating for how the company has navigated these times and not holding up to their promise to proactively call clients to reschedule missed appointments during closures. ORIGINAL POST: I'm really struggling with this review right now because this location has been phenomenal up until the pandemic. The staff has been incredibly kind and I've had great results so far with my treatments that have boosted my confidence immensely...but then the pandemic happened. No one was prepared for this, no body had a playbook written, but the sign of a great company is their honesty and transparency with their clients as we all navigate through the unknown. The lack of honest and timely updates and availability of customer service has been atrocious. I received ONE email at the beginning of May from the CEO outlining their re-opening plan. I saw this location was reopening in early May and trusted their promise to call clients to reschedule appointments as I had missed one due to shelter-in-place. I waited about a month without a phone call to reschedule and started to get anxious. I called and listened to the very heavy handed automated message that said the location would not be rescheduling over the phone and that they would call clients to reschedule. I reminded myself these are unprecedented times, trusted the system, and hung up. I checked in about once a week for another month to see if that message changed and it didn't. Finally in July, that automated message was gone so I opted to wait the "over 5 minutes" wait time to finally talk to a human and get a status on my treatments. After waiting for over 45 minutes, I hung up. This continued through the month of July, calling a few times every week. Now we are in August, it's a Saturday with their posted hours as 8a-4p but every time I call it says the office is closed. It's after 10 am. I finally found a different phone number than the one on their site on Sunset Valley's directory and at least got to leave a voicemail. We'll see if I get a call back. It's hard to know who I am the most frustrated with - it could be the company's leadership that isn't providing enough support for staff members and they're drowning. It could also be mismanagement at this individual location. I'm trying my best to assume positive intent, but then I read reviews of clients having appointments over the last few months and am very confused how they managed to get an appointment. I decided to test calling again but opted to speak to someone about scheduling a new treatment (meaning the sales line) and I got through within seconds. This broke my heart - they are so quick to make more money than help the clients who have already paid for (unrendered) services. Of course, she was unable to help me as she was in a contact center and said she would transfer me, but didn't say to whom. I waited on hold for about 20 minutes and gave up. At this point, just an honest update would be very appreciated...the contract I signed is for 16 months of services, and it's now been 12 months since I signed the contract but I lost 5 months of services. I am very concerned I will not be able to get full results due to circumstances outside of my control.
Google
1.0/5
Aug 18, 2020
Google Ideal Image Austin
I need someone to contact me! I have asked for a refund and nobody calls me. I am beyond maaaaddddd
Google
1.0/5
Aug 15, 2020
Google Ideal Image Austin
A loan was opened for me and the Celia Sodini never once mentioned the word loan in the conversation. She sent me a document and didn't give me time to look over it. She asked me to just sign it while she was on the phone with me. She also told me that she wouldn't give me the discount if I took the time to think about it. She asked me how much I'm willing to pay per month, what my salary was and just decided the cost of the package that way. Lack of transparency regarding pricing and unethical sales tactics made me decide that I would never again spend my money with this company. I found out later that I'm not the only person that was rushed to sign documents. There are so many blocked reviews on Yelp. I notice the interest racking up so I ask for another option. I was given the option to pay the amount in full for a 10% discount. Ashley Sempsel takes my credit card info and sent me an email saying she submitted for my case to be closed. The loan company (ally lending) keeps insisting that if ideal image actually closed the case, they would see it instantly. I call ideal image 3 times and no one is able to help me. Twice, I was told a manager was emailed and someone will reach out to me soon. I receive no emails or phone calls from ideal image... Ashley Sempsel keeps insisting that the accounting person hasn’t closed the case yet through emails. I couldn’t reach her on the phone again ever after she took my credit card information. She also doesn’t give me the accounting person’s name or contact info. My point of contact from ally lending finally calls to tell me someone from ideal image told her I need to sign a form. Ideal image never sent me a form and never told me that I needed to sign a form before the loan is closed... Poor communication and lack of organization within their company is screwing me over even though I paid everything with my credit card. I did my due diligence with communicating with both ideal image and ally lending. I don't understand why not a single person from ideal image can help me figure this out despite me paying for the whole overpriced service. It's been close to a month since I paid... North Austin location: Their service is very professional and their equipment is extremely neat. During COVID, they were always masked and cordial during the appointments.
Google
1.0/5
Aug 10, 2020
Google Ideal Image Austin
Terrible customer service. They NEVER answer the phone.
Google
1.0/5
Aug 10, 2020
Google Ideal Image Austin
I paid for a cosmetic treatment, but once I went in for my appointment, I was told I wasn’t a candidate (which is fine) but the staff said I would get a full refund. It’s been over a month and I’ve called three times requesting a refund... yet no actions have been taken. This is very frustrating and I will not be returning to continue medical spa treatment.
Google
5.0/5
Aug 8, 2020
Google Ideal Image Austin
I called not knowing if there was anything that might fix my aging face. Alyssa Mitzkat was my consultant. She listened to my complaints and came up with a plan. She was very knowledgeable and helped calm my fears and skepticism. I’m so excited to turn back the hands of time.
Google
1.0/5
Aug 6, 2020
Google Ideal Image Austin
Requesting a refund. The person has not been returning my emails. I had an unexpected circumstance that came up so I need to get my full refund of $500 back. I have been waiting to speak with someone rom the billing department for an hour now. I feel like this was a scam
Google
1.0/5
Jul 24, 2020
Google Ideal Image Austin
My wifes has been waiting and looking forward for her procedure to be done today, in fact she has been paying on a loan for over 3 months without the procedure even done only to get there 20 mins before her appointment for someone to tell her its cancelled. Its frustrating to take the day off and had to travel back from our car appointment in a hurry only to get to an appointment that was cancelled. It is very unprofessional and just down right unacceptable. Im sure if the tables were turned we would have gotten fees for not informing the place 24 hrs for cancellation. It appears that peoples schedule isnt of importance for this company. DO BETTER
Google
5.0/5
Jul 24, 2020
Google Ideal Image Austin
I had a very great experience recently with my second facial laser hair removal session not only with the technician but the one who manages finances. I don’t remember their names but the financial advisor appeared as a Persian lady with matte cappuccino color powder dip nails thoroughly explained how the payment was going to be divided and gave me great recommendations on which areas to add to my package and overall was very kind and took her time to accommodate me. She even made both appointments for my treatments and was super lovely. I didn’t really have the best experience with the previous finance advisor and felt like she was unfriendly or cold but it was very important to me that she went out of her way to do this with me. As a trans woman, I sometimes feel very insecure and small navigating spaces like spas or aesthetics involved industries and I’ve never felt so welcomed and appreciated being their customer. So thank you!
Google
1.0/5
Jun 30, 2020
Google Ideal Image Austin
Do not bother going here - They are very responsive when they want to sell you a service but their customer service ends after your credit card is run. This issue occurred at the South Austin location. My fillers were done wrong, leading to my having to pay for my fillers to be dissolved somewhere else. Starting at the beginning, I purchased two syringes of Juvederm from the Ideal Image South location in January. I had my first filler appointment 2/22/2020 - the nurse practitioner did my fillers, and afterwards the receptionist said they couldn't book my needed follow up appointment at the time and they would call me to follow up. After the swelling began to go down over 24 hours I noticed one side was asymmetrical and there was a bump on the upper left side of my upper lip, and a bubble close to the right corner of my lower lip. I then called the south location twice, asking to see someone asap to have this looked at. I had asymmetrical filler on my face and it was noticeable and I had the receptionist dismiss me both times before, on the third call, letting me know there was walk in availability that day and I could come in. The nurse at that point said that the filler had set and I just needed to "allow time for it to settle." Later after visiting a dermatologist I was told they put the filler too far back in my lower lip, causing the hardened bubble of filler. On my lower lip - my injector from Ideal Image had injected the Juvederm too close to the surface of my lip, causing the bubble. While I was in the office for that visit, The same receptionist cut me off while I was expressing my concerns and asking for soonest available scheduling - they dismissed me again and told me " I don't see what your'e talking about." The bottom line is they did a botched job on my face, and they offered zero resolution to try and help me on this other than "sorry we'll have to call you when we see there nurse schedule next week, I had to call them two times that next week before they responded on the third attempt and helped me get scheduled. I was scheduled for the week of 3/19 - later, on the week of the appointment, at this point the state and city had issued a stay at home order due to COVID. That appointment had to be cancelled - but there was ZERO customer service follow up from the company. I was only able to schedule a virtual consult online - they continued to push selling their products and future service bookings and again, were very responsive when it came to an appointment to take more money. ON this virtual consultation, 3/24, I was given a run around explanation on the cancellations they had due to closing. But I was sold an additional syringe of Juvederm under the premise that I would receive " priority scheduling" when they were able to open back up. I was later tentatively scheduled for an appointment on 5/28 to have my second round of fillers. The day of that appointment, I had taken off work, and arrived at my appointment to be told that my appointment had been cancelled. I had not received any notification that the company was not allowing filler appointments where a face mask could not be worn. Nothing alluded to this on their website - they are STILL selling services with no framework on when they can deliver the service. I was just left standing outside of a locked facility door while the same snitty receptionist gave me a flippant " sorry" explanation that it was company policy and I would have to talk to the location manager but she would not/ could not transfer me to them and they were still working from home. Three phone calls and emails later to the manager and corporate office and I finally got helped, and assured I would be given priority scheduling again. I was then scheduled for an appointment 6/26, confirmed that appointment 48 hours prior and then 24 hours before that appointment got a call from the same snitty receptionist who said my appointment had to be cancelled and that it was my responsibility to follow up with the manager to ask for a refund.
Facebook
5.0/5
Jun 30, 2020
Facebook Ideal Image Austin
So it was my first session today, and I was so nervous but my nurse (I wish I could remember her name) was so awesome. She explained everything in detail and made sure I understood what was to come and ect. Although there was some discomfort she was so good about cheering me on and getting me through it. She just kept talking and making me laugh and we got my full face and pits done! Can’t wait to come back in August. I highly recommend this place. Just great staff, and the cleanliness level is superb.
Google
5.0/5
Jun 20, 2020
Google Ideal Image Austin
Great
Google
5.0/5
Jun 19, 2020
Google Ideal Image Austin
Great
Google
1.0/5
Jun 18, 2020
Google Ideal Image Austin
I had a terrible experience working with this company and wouldn't recommend it to anyone. They are insensative and not customer friendly.
Google
1.0/5
Jun 16, 2020
Google Ideal Image Austin
They will scam you into a contract when you think it’s just a credit check. Oh and this happens BEFORE HAVING ANYTHING DONE. It’s really the perfect scam if you think about it...nonetheless, AVOID AT ALL COSTS.
Google
2.0/5
Jun 15, 2020
Google Ideal Image Austin
The consultation was great. Super friendly, though not entirely familiar with how pricing works or the tool used to generate pricing structure. Spent a decent portion of time waiting on her to finagle packages and deals to figure out pricing. The pricing is extremely high for the services offered! Guess the cost of advertisement gets put off on the consumer. The "discounted" price is higher than even what others offer with the same conditions.
Google
1.0/5
Jun 14, 2020
Google Ideal Image Austin
This business is fraudulent. I had signed up for a free consultation during covid pandemic. During the call, LIza told me that the entire consultation would be free and I can change my mind at any point for a refund strictly due to the fact it was a video consultation and not an in person consultation to even see if the treatments would work for my hair color. She quickly told me to check my email to sign some paperwork for the consultation and that I would be called by Ideal Image as soon as they got the ok to reopen. I was already feeling hesitant but unfortunately my internet was down that day, which I told Liza. She told me no worries and that she would just esign the documents for me instead as me from her computer while I give her the info over zoom. I did not think much of this, although I did find it weird when she asked for my social security number over zoom. However, within the month, I received a bill from the credit company they use - which is wild because I like to pay in cash for things like this anyway. I never went to the in person consult and they charged me regardless and so far have refused to send me any documentation stating I would be getting a refund. I have reached out multiple times directly to Liza as well as to the company with very little luck getting a response or an actual human to confirm my refund, yet they continue to send me esignature documents that state nothing will be refunded! Be very wary of this company!
Google
1.0/5
May 30, 2020
Google Ideal Image Austin
The staff is rude and unprofessional. I would not recommend
Google
5.0/5
May 23, 2020
Google Ideal Image Austin
It was great. The staff was friendly helpful. Made me feel very comfortable, safe, and answered all my questions.
Google
5.0/5
May 22, 2020
Google Ideal Image Austin
The entire staff was efficient, kind, and beyond helpful. I have been struggling with my body image for years and was always afraid to ask for help. Ideal Image took me in with open arms and immediately made me feel like I was part of a community. The process was relatively quick, easy, and almost pain-free. I will absolutely be back, and would highly recommend to anyone looking for help!
Google
5.0/5
May 8, 2020
Google Ideal Image Austin
Very professional and very friendly. Took time to listen and answered my questions. Wonderful staff.
Google
5.0/5
Apr 24, 2020
Google Ideal Image Austin
It was very good and looking forward to being a long time client