Some of the Ideal Image locations are great and some are just not. Depending on the location, the front desk staff seems very unorganized. My last visit to Ideal Image was probably my worst experience yet and it was simply because the nurse wasn't nice and also wasn't helpful. I pay a lot of money to be a member so I expect the nurses to literally just be nice and be able to answer my questions. Pretty low bar and it was not exceeded.

I went in for my second laser treatment and they were so kind, helpful, and made me feel very comfortable!

Christina greeted me at the front desk with a smile and was very professional. Andi, my nurse, was professional and explained the procedure to me. While administering the procedure she asked me how I was doing and explained each step. Thank you

My sales representative in Arizona was fantastic! But I’ve had no further communication from you and I thought that I was going to hear from you about an appointment possibly today or tomorrow. I got a preapproval for an hour loan and I haven’t heard from them either… Would really like to hear from someone and really like for them to identify themselvesI specifically..

I really liked the representative. She was polite and answered all my questions.

amazing service!

When I walked in I was greeted immediately by a very nice woman at the front desk then the nurse came to get me for my laser hair removal and he was also very kind and knowledgeable about the procedure and that makes me feel more comfortable

Awesome the nurse was very professional and very kind

I wanted to cancel my loan less than an hour after I signed due to unforseen circumstances. I have contacted and the answer I keep hearing is "I don't handle that".. i am currently waiting to hear back but im very nervous and don't want to be locked into a loan that I now won't be able to afford..

I am so glad I did the Ultherapy. They say you will see full results within six months, but I honestly started seeing results after three weeks. I am so please already see firming on my jawline. My face is looking tighter and refreshed. The treatment itself is done in stages depending on what you have done. I did the full face in two sessions. This will vary depending on your tolerance level. I’ll say the discomfort level while the procedure is being done was about a 7/8 on a scale of 1-10. But it only last as long as the procedure (about 35-45 minutes). Once it’s done you just gone on with your day. My tech was Andi and she was the best. I recommend having it done for anyone considering. You won’t regret and will be super pleased!

Well when I spoke to someone before with 50% off the price was $6,000 I figure since I was told it was buy one get one free it would be less but the price remained the same.

Always friendly, knowledgeable, and helpful staff here!

Quick and easy.

Real professional

8/10/21 I had another horrible experience at ideal image West Village. I was scheduled for 10:30 appointment 8/10/21. I arrived and was told my appointment was for 2:30. This is the second time I've taken off work and did not get serviced because of scheduling. Their explanations ranged from telling me I was never scheduled for 10:30 though I booked in person, I have so many areas so it's hard for them to reschedule me, I was put on the do not call list that's why I didn't receive updates, and said I was sent an email confirming the "2:30" appointment which was a complete lie. I was truly flabbergasted. I feel like my time and money mean nothing to them! After the first scheduling error I was visibly upset as I was today and was told they would call me to get me in sooner if anything became available. I never received a call from them to date and it has been since 4/26/21. I was ecstatic about being able to get this service and I've only had 2 appointments since I signed up back in December 2020. I REALLY wish I could terminate this service with them, but unfortunately for me it's non refundable as the manager informed me today. Oh and the last time I left a review someone called me and I missed the call. I called back left a detailed message per her instructions from the voicemail she left me and I never hear back either. The reps you speak with over the phone when you are initially inquiring or signing up are amazing, have great customer service and great follow up and follow through. Once I went the the West Village location they did not uphold the standard. Now I'll be waiting until 9/22/21 to get my third session since 3/1/21. I would not recommend this location to anyone due to the customer service or lack of that I've currently received. There was no concern to rectify an error or appease the situation. It was just about following protocol and that's it. I'm starting to feel like it's because I'm a African American young lady that I'm getting this run around and lack of customer service at this location. 6/16/21 I was supposed to have my 3rd appointment yesterday, but to my surprise when I showed up I was NOT on the schedule AT ALL. On April 27th I spoke with a front desk worker to reschedule the appointment I miss April 26th. The next availability wasn’t until June 16th, which was seven weeks out but I had no choice, therefore I took the appointment. So to find out that the staff completely dropped the ball upon arrival, then for them to acknowledge it, yet the best they could do was rescheduling me eight weeks out (August 10th). They also said they would reach out if someone canceled, which is a gamble. I was so perturbed that I just took the appointment and left, but I’m very unhappy with service yesterday. There was a lack of concern and no accommodations for their error. I understand mistakes happen, but how you recover makes the difference. Now I have to wait 15 weeks before the service can be rendered. Unfortunately, for me I cannot request a refund because the service is financed, but if I could I would.

Super helpful and was so nice!!

They are amazing here everyone is so happy and friendly glad I Chose this clinic

On my second visit I experienced a reaction that caused several dark spots going down the left side of my upper leg. The whole reason I wanted to get laser hair removal on my legs was so I could actually show them and now my leg looks like I have some type of weird scaring. It really upsets me considering the price I'm paying for these sessions. I also let the Nurse who administered the treatment know that it was painful and that it felt very different from the first time. She barely wanted to stop and would finish what she was doing when I asked her for a break. I heard back from them, they apologized, looked at it and said that it would go away. I've since followed up on Friday to speak with a Manager, it's Wednesday and still no call back. If I could get a refund I would. Just want to add, I received the below response that I would get a call back via this review in 48-72 hours. Of course, that never happened.

Myra is very sweet and professional. The whole staff here is very kind!

Corey was amazing and Michael as well! #WESTisBEST!! Thanks a job well done!

Staff was making fun of phone appointments when I walked in- to make an appointment ...due to company phone reps not being able to complete that process successfully . A shifty membership package was presented and leveraged like hypnosis , felt like I was being gouged at a greasy used car lot. Maybe it's a good distraction for oppressed suburban American housewives , it's not for me. I hope their completed procedures are at least happy with results produced by this business.

Great. The nurse was very professional and always made sure I was comfortable.

Worst customer service I’ve EVER experienced. I bought a package for my underarms in 2019. Because of COVID-19 the sessions were paused, which is understandable, I continued to pay off my loan. Once ideal image reopened, I would call multiple times and no one answered. I was trying to set up an appointment. No one from ideal image took the time to call me to set up an appointment as well now that they were up and running again but they continued taking my money. I opened a dispute with Ally lending, the company I am making these payments through, and cases usually last 2 months, mine went on for EIGHT MONTHS. Worst part is when Ideal image finally decided to call me, they said they heard of the dispute and that I had been in recently for a treatment and scheduled for my next one which was a LIE. They even went out of their way to call Ally Lending saying I wanted to cancel my dispute? Another LIE. This whole thing has been a complete mess. In May I was told by someone in the company I would be receiving a refund for the treatments I didn’t receive and it would be sent back to my loan. Today 7/14 I spoke with Ally and they have NOT received that refund yet. Completely unacceptable, all I wanted was my under arms laser removed, not robbed from my money and time.

second visit and so the intensity went up a bit, was more painful than the first visit but only in certain areas. The employee stopped when I needed a break and asked me how I was doing, she explained the process and which areas we would do first.

I was able to get in the same day I called. This was extremely convenient.

Paid a small fortune to get my back, upper arms, and chest done. Got all my sessions done in the timeline they suggested, and hair is still coming in full force. I called to see what can be done, and they want $95 for each "touch up" session. After I've already paid thousands initially. I'd post after pictures, but I'll spare everyone who sees this the forests of hair I still have.

I had such high hopes for this place, I was excited that it was close by. When I walked into the facility it was very clean, everyone was very nice my technician was very nice (I had Botox for wrinkles in forehead and between the eyes) the problem came when after 2 weeks I saw no results, I have never had more than 30 units used before, this time I had bought 50 units through Groupon and was told they had used all 50 units, many months later still no results. I can only attribute this to having watered down product (or completely water) or the technician doesn’t know what she is doing- I have had Botox done for years and have never had something like this happen before Buyer beware

Super professional and friendly staff!

Faith was very helpful with giving me knowledge on what to expect, costs, etc.

Very easy and nice staff

Great customer service, front desk and back office. They explained step by step my treatment.

It was great Lori was very nice and provided great service excised about my next visit

The people at this location are so kind and helpful. Had to come to the west village location an hour out of my way and they still managed to get me in for my full treatment. I’m so grateful the employees here went out of their way to help me out.

Awesome experience

My experience with Mrs Lori was excellent!

Extremely pleasant experience! Will continue to visit this location for treatment. Thank you

Amazing people and place!!

Amazing customer service as always!

Princess, from West Village, did a great job on my cheek filler. I look younger and fresher! Highly recommend.

Friendly staff and great experience! Will definitely be back! Andi is the best!

Prompt service, but accounting is off. Attempted to charge me $10 more than usual for my routine touch-up service. The price was adjusted, but I was told I will need to have this same adjustment conversation at each visit, which is uncomfortable.

Friendly staff ....Awesome experience.

Princess was amazing, very friendly & informative!!

Very happy with my results!

I called to get some information about laser hair removal and ended up in some high-pressure sales pitch for an overpriced package that was supposedly "75% off", and the person I talked to tried to get me to fill out a credit application right then and there. She got very pushy when I said I needed to think about it, I felt like I was buying a car. I talked to some other reputable med spas in the area and found that the prices I was given by Ideal Image were way overpriced! And the other spas did not try to pressure me into buying a package and also informed me that I might want to wait until after summer, as you need to limit sun exposure with laser hair removal, something Ideal Image did not tell me - they were just worried about making a sale! If you are looking for a med spa in Dallas, I highly recommend OVME. They are great and all their prices are much more reasonable than Ideal Image without any "specials" or memberships.

Lori was amazing for the treatment and her level of expertise. The Botox shots didnt hurt at all and that was a first for me!

I shared an earlier review which was very bad because I was upset...Ideal image has reached out to me, gone above and beyond to make this right. I highly recommend them, they strive to please. Thank you Kendra!

Jane was very helpful and nice. She was informative and made sure I was aware of the different options.

Great, very professional. The team that I spoke with were very nice and knowledgeable about the procedure. She made it easy to talk to her about my concerns and my goals. She was also able to get the procedure within my price range no problem. I would recommend this clinic and procedure to everyone.

I decided to change my procedure from Kybella injection to cool sculpting. They told me I had to notify my sales rep which I did. My sales rep said the office could easily change it and have me sign the paper. I got there for.my appt. This morning and they bbn informed me Kybella was not available because their samples spoiled due to weather, I said no problem I was switching to cool sculpting which they informed me would have to go through my sales agent....the runaround. And now they have nothing available til April, they sid not even try to accommodate me. Very POOR customer service.

It was really nice to meet Madison, we talked a bit she answered all of my questions and didn't push me to get anything I didn't want.

Exceptional customer service. Laser Hair removal is exceptional, I wish I did this years ago.

Awesome!

Great customer service and friendly staff. I always enjoy my visit. My nurse was excellent.

Professional Explained process in detail Set expectations and answered questions I had This is only my second appointment so too early to tell on results

It was fine, I arrived early by about 40mins so I had to wait outside. It was REALLY cold in the building, however. My attendant Myra was really good and funny

I was very pleased with my Nurse Princess she took her time to explain before she started my laser and made me feel so comfortable the whole time. I would continue to recommend her to anyone.

I inquired about pricing and lady called me and then did a video with another lady. She was going over pricing and then told me I needed to sign some paperwork to see if I could get the services and I did but when she sent me the documents I realized it was a lone then nobody ever said if you were having different health issues then I couldn’t get laser hair removal. I’m just really confused and I feel like I was taken advantage of.

Excellent Service. Clean establishment. Professional Staff.

Very pleasant service

Very professional and kind. They will answer any questions you. I felt really comfortable with esthetician.

Always a good experience each visit, and everyone is very nice. Clean environment.

My nurse was very helpful and very nice making sure that I was comfortable and was attentive to my needs.

My recent experience on Saturday December 5th was not the best visit I've had. The nurse was wonderful. She was nice, respectful, professional and took her time with the treatment. She carried a well conversation with me and I am very pleased to make a future visit because of her. However, the ladies at the front desk were so rude. I said good morning when I walked in the door and I didn't even get a response back. They didn't even ask for my name or appointment information. One immediately walked towards me to ask the Covid-19 screening questions and asked me to follow her to a room, which I ended up having to move to another room because I assumed she directed me to the wrong one. When I went to pay at the end I assumed I'd at least receive a different experience but didn't. I wouldn't say this is a complain, I just wanted to inform you guys that customers would receive a whole better experience with better customer service. This really makes a difference whether or not a company can keep their customer. (McKinney Location)

Great staff.

Lori is amazing! She was very knowledgeable, personable, and patient. She is an asset. I can't wait for my next appointment.

I love this location. Everyone is very professional and they provide great customer service. My time with nurse Myra has been the best experience. Nurse Myra is awesome and always does an amazing job. Thank you to the West Village staff ! I will most definitely send my friends and family your way.

Always well organized, I go in, get it done & leave in a timely manner. Ladies there are always very friendly

I loved it they are very professional they and very helpful they answer all your questions they don't rush through your sessions! Princess was very caring and patient with me and so friendly she helped me through it all. I'm very satisfied! Thank you Princess!!!😍

I had an online consultation due to Covid. I was given inaccurate information and mislead into purchasing an extremely expensive service! I was told I could receive certain services within 2 weeks of each other, but when I went to my first appointment, I was told I had wait 3 months between! I would NEVER had paid for both knowing this ahead of time. I even specifically asked my consultant, and she assured me it was only 2 weeks!

The personal is very kind and friendly. Princess is the name of the nurse who done my laser treatment. She explained me with clarity step by step the procedure and was very nice and patient with me. I love her!!! Best Regards Johanna V.

I enjoyed it! I've really enjoyed my tech and results. Pricing was a big bonus as I took advantage of one of their seasonal promo discounts. Would recommend.

Amazing technician. Fantastic results.

Very professional and helpful. Answered all my questions.

So when I first called to see the price of the treatment. I was a little nervous since the area I wanted to get treated is something embarrassing a little, but as I got started to talking to the rep I felt more comfortable on what I wanted. The prices are good and I feel like I was talking to someone I knew for a long time. Taylor was a big help when it came to my question she definitely had answers.

Very happy with the services I received.

Very professional and accomodating, great nurses do the injections, lots of help by corporate when needed.

The staff is fast, friendly and professional.

This is my 2nd time getting fillers. The first time I had Shelby and i definitely had to request her again! She takes her time, and is very gentle and informative. She does great work. I also like that she wants to make sure the client gets what they want. She makes sure she addresses concerns and when she is injecting, she stops along the way to make sure you are getting the look you want.

I love this location!!! The first procedure I ever had was in Plano, the building is beautiful because it’s brand new and I was very satisfied with the work I got done, but the West Village location not only does amazing work, it has the best staff!! I much rather go to the West Village location because they make you feel so comfortable. Their staff is down to earth, just genuine people. I loved both girls that worked on me at WV. They were so accommodating of my needle phobia and honestly, I’ve never been more confident in my entire life. I’m 35 and people always think I’m much younger, so what’s there to be insecure about, right? Wrong!! A little botox and 2 syringes of Juvaderm did more for my self esteem and body dysmorphia than the years and years of therapy. I am happy and confident now thanks to the amazing, beautiful staff at Ideal Image West Village in Dallas. From the ladies at the front desk, to the hard working aestheticians, to the doctors, to the people that clean their facility, all around amazing people that have captivated my heart and made me feel like family therefore I will never spend my money anywhere else. Thank you all that work there and I will be seeing y’all very soon!

Horrible, nobody seems to want to want to speak to you directly when you want to cancel. I'm being ignored and passed off to someone else. Meanwhile, constant attempts to withdraw funds from my account are being made.

Really bad service. Wouldn’t recommend going to this location. Not professional at all!!!!

They ladies are always pleasant and make me feel very comfortable!

Quick, professional, and courtesy staff. My laser removal tech informed and made sure that I understood the process and after care. I would highly recommend ideal image West Village. Bring your coin purse sis. Lol

I got my first session of CoolSculpting today, and I wanted to say my nurse Andi was absolutely wonderful. Great communication in making sure I understood what the procedure would consist of, and made me very comfortable during my stay. Anthony also helped me book the appointment, so thank you to him as well! I highly recommend this place.

Very nice and professional and so very helpful

Great staff and service! Very friendly and professional!

Facility is clean and they are making every effort to protect patients during this time. My experience has always been enjoyable and I've been very happy with my results. The nurses are very caring and aim to please. Pricing is competitive and the products are quality. I have nothing but high-praise for my Ideal Image experience and treatments.

Friendly Staff. Laurie was my nurse Very professional and knowledgeable.

I had the esteemed pleasure of being under the care of Princess. She exudes the true essence of professionalism, empathy, and an evident passion for the industry. Keep up the magnificent work, Princess.

Amazing service

It was AMAZING! I am an ATT employee so I know true definition of customer service. From the initial consultation to the procedure.. easy quick friendly and I still feel comfortable and informed .

Amazing! I drive 6 hours because I like this location best!

Amazing

Friendly staff, results are noticeable after 1st appointment!

Great experience. I felt very comfortable

I had a wonderful experience with the professionals at Ideal Image West Village. They are always so courteous and efficient. I never feel uncomfortable and it's always a breeze to schedule follow-up appointments.

Andi was awesome! Ask for her!!

I throughly enjoy visiting your location. My face looks amazing! I'm excited to continue this treatment, and highly recommend them for unwanted hair removal.

Front staff is not very friendly and you definitely don’t feel very welcome. When you walk into a place that is advertised as high end and pay pretty good money for you expect a certain feel. Place looks run down not state of the art as you see on ads. I just had my 1st session they don’t provide with any type of numbing for the treatment to make it more comfortable for the patience. You have to get a prescription which I think you be something that’s offered with the treatment.