My experience with Mrs Lori was excellent!

Extremely pleasant experience! Will continue to visit this location for treatment. Thank you

Amazing customer service as always!

Amazing people and place!!

Princess, from West Village, did a great job on my cheek filler. I look younger and fresher! Highly recommend.

Friendly staff and great experience! Will definitely be back! Andi is the best!

Friendly staff ....Awesome experience.

Prompt service, but accounting is off. Attempted to charge me $10 more than usual for my routine touch-up service. The price was adjusted, but I was told I will need to have this same adjustment conversation at each visit, which is uncomfortable.

Princess was amazing, very friendly & informative!!

Very happy with my results!

I called to get some information about laser hair removal and ended up in some high-pressure sales pitch for an overpriced package that was supposedly "75% off", and the person I talked to tried to get me to fill out a credit application right then and there. She got very pushy when I said I needed to think about it, I felt like I was buying a car. I talked to some other reputable med spas in the area and found that the prices I was given by Ideal Image were way overpriced! And the other spas did not try to pressure me into buying a package and also informed me that I might want to wait until after summer, as you need to limit sun exposure with laser hair removal, something Ideal Image did not tell me - they were just worried about making a sale! If you are looking for a med spa in Dallas, I highly recommend OVME. They are great and all their prices are much more reasonable than Ideal Image without any "specials" or memberships.

Lori was amazing for the treatment and her level of expertise. The Botox shots didnt hurt at all and that was a first for me!

I shared an earlier review which was very bad because I was upset...Ideal image has reached out to me, gone above and beyond to make this right. I highly recommend them, they strive to please. Thank you Kendra!

Jane was very helpful and nice. She was informative and made sure I was aware of the different options.

Great, very professional. The team that I spoke with were very nice and knowledgeable about the procedure. She made it easy to talk to her about my concerns and my goals. She was also able to get the procedure within my price range no problem. I would recommend this clinic and procedure to everyone.

I decided to change my procedure from Kybella injection to cool sculpting. They told me I had to notify my sales rep which I did. My sales rep said the office could easily change it and have me sign the paper. I got there for.my appt. This morning and they bbn informed me Kybella was not available because their samples spoiled due to weather, I said no problem I was switching to cool sculpting which they informed me would have to go through my sales agent....the runaround. And now they have nothing available til April, they sid not even try to accommodate me. Very POOR customer service.

It was really nice to meet Madison, we talked a bit she answered all of my questions and didn't push me to get anything I didn't want.

Exceptional customer service. Laser Hair removal is exceptional, I wish I did this years ago.

Awesome!

Great customer service and friendly staff. I always enjoy my visit. My nurse was excellent.

Professional Explained process in detail Set expectations and answered questions I had This is only my second appointment so too early to tell on results

It was fine, I arrived early by about 40mins so I had to wait outside. It was REALLY cold in the building, however. My attendant Myra was really good and funny

I was very pleased with my Nurse Princess she took her time to explain before she started my laser and made me feel so comfortable the whole time. I would continue to recommend her to anyone.

I inquired about pricing and lady called me and then did a video with another lady. She was going over pricing and then told me I needed to sign some paperwork to see if I could get the services and I did but when she sent me the documents I realized it was a lone then nobody ever said if you were having different health issues then I couldn’t get laser hair removal. I’m just really confused and I feel like I was taken advantage of.

Excellent Service. Clean establishment. Professional Staff.

Very pleasant service

Very professional and kind. They will answer any questions you. I felt really comfortable with esthetician.

Always a good experience each visit, and everyone is very nice. Clean environment.

My nurse was very helpful and very nice making sure that I was comfortable and was attentive to my needs.

My recent experience on Saturday December 5th was not the best visit I've had. The nurse was wonderful. She was nice, respectful, professional and took her time with the treatment. She carried a well conversation with me and I am very pleased to make a future visit because of her. However, the ladies at the front desk were so rude. I said good morning when I walked in the door and I didn't even get a response back. They didn't even ask for my name or appointment information. One immediately walked towards me to ask the Covid-19 screening questions and asked me to follow her to a room, which I ended up having to move to another room because I assumed she directed me to the wrong one. When I went to pay at the end I assumed I'd at least receive a different experience but didn't. I wouldn't say this is a complain, I just wanted to inform you guys that customers would receive a whole better experience with better customer service. This really makes a difference whether or not a company can keep their customer. (McKinney Location)

Great staff.

I love this location. Everyone is very professional and they provide great customer service. My time with nurse Myra has been the best experience. Nurse Myra is awesome and always does an amazing job. Thank you to the West Village staff ! I will most definitely send my friends and family your way.

Lori is amazing! She was very knowledgeable, personable, and patient. She is an asset. I can't wait for my next appointment.

Always well organized, I go in, get it done & leave in a timely manner. Ladies there are always very friendly

I loved it they are very professional they and very helpful they answer all your questions they don't rush through your sessions! Princess was very caring and patient with me and so friendly she helped me through it all. I'm very satisfied! Thank you Princess!!!😍

I had an online consultation due to Covid. I was given inaccurate information and mislead into purchasing an extremely expensive service! I was told I could receive certain services within 2 weeks of each other, but when I went to my first appointment, I was told I had wait 3 months between! I would NEVER had paid for both knowing this ahead of time. I even specifically asked my consultant, and she assured me it was only 2 weeks!

The personal is very kind and friendly. Princess is the name of the nurse who done my laser treatment. She explained me with clarity step by step the procedure and was very nice and patient with me. I love her!!! Best Regards Johanna V.

I enjoyed it! I've really enjoyed my tech and results. Pricing was a big bonus as I took advantage of one of their seasonal promo discounts. Would recommend.

Amazing technician. Fantastic results.

Very professional and helpful. Answered all my questions.

So when I first called to see the price of the treatment. I was a little nervous since the area I wanted to get treated is something embarrassing a little, but as I got started to talking to the rep I felt more comfortable on what I wanted. The prices are good and I feel like I was talking to someone I knew for a long time. Taylor was a big help when it came to my question she definitely had answers.

Very easy and nice staff

Very happy with the services I received.

Very professional and accomodating, great nurses do the injections, lots of help by corporate when needed.

The staff is fast, friendly and professional.

This is my 2nd time getting fillers. The first time I had Shelby and i definitely had to request her again! She takes her time, and is very gentle and informative. She does great work. I also like that she wants to make sure the client gets what they want. She makes sure she addresses concerns and when she is injecting, she stops along the way to make sure you are getting the look you want.

I love this location!!! The first procedure I ever had was in Plano, the building is beautiful because it’s brand new and I was very satisfied with the work I got done, but the West Village location not only does amazing work, it has the best staff!! I much rather go to the West Village location because they make you feel so comfortable. Their staff is down to earth, just genuine people. I loved both girls that worked on me at WV. They were so accommodating of my needle phobia and honestly, I’ve never been more confident in my entire life. I’m 35 and people always think I’m much younger, so what’s there to be insecure about, right? Wrong!! A little botox and 2 syringes of Juvaderm did more for my self esteem and body dysmorphia than the years and years of therapy. I am happy and confident now thanks to the amazing, beautiful staff at Ideal Image West Village in Dallas. From the ladies at the front desk, to the hard working aestheticians, to the doctors, to the people that clean their facility, all around amazing people that have captivated my heart and made me feel like family therefore I will never spend my money anywhere else. Thank you all that work there and I will be seeing y’all very soon!

Horrible, nobody seems to want to want to speak to you directly when you want to cancel. I'm being ignored and passed off to someone else. Meanwhile, constant attempts to withdraw funds from my account are being made.

Really bad service. Wouldn’t recommend going to this location. Not professional at all!!!!

They ladies are always pleasant and make me feel very comfortable!

Quick, professional, and courtesy staff. My laser removal tech informed and made sure that I understood the process and after care. I would highly recommend ideal image West Village. Bring your coin purse sis. Lol

Very nice and professional and so very helpful

I got my first session of CoolSculpting today, and I wanted to say my nurse Andi was absolutely wonderful. Great communication in making sure I understood what the procedure would consist of, and made me very comfortable during my stay. Anthony also helped me book the appointment, so thank you to him as well! I highly recommend this place.

Friendly Staff. Laurie was my nurse Very professional and knowledgeable.

Great staff and service! Very friendly and professional!

Facility is clean and they are making every effort to protect patients during this time. My experience has always been enjoyable and I've been very happy with my results. The nurses are very caring and aim to please. Pricing is competitive and the products are quality. I have nothing but high-praise for my Ideal Image experience and treatments.

I had the esteemed pleasure of being under the care of Princess. She exudes the true essence of professionalism, empathy, and an evident passion for the industry. Keep up the magnificent work, Princess.

Amazing service

It was AMAZING! I am an ATT employee so I know true definition of customer service. From the initial consultation to the procedure.. easy quick friendly and I still feel comfortable and informed .

Amazing! I drive 6 hours because I like this location best!

Amazing

Friendly staff, results are noticeable after 1st appointment!

Great experience. I felt very comfortable

I had a wonderful experience with the professionals at Ideal Image West Village. They are always so courteous and efficient. I never feel uncomfortable and it's always a breeze to schedule follow-up appointments.

Andi was awesome! Ask for her!!

I throughly enjoy visiting your location. My face looks amazing! I'm excited to continue this treatment, and highly recommend them for unwanted hair removal.

Front staff is not very friendly and you definitely don’t feel very welcome. When you walk into a place that is advertised as high end and pay pretty good money for you expect a certain feel. Place looks run down not state of the art as you see on ads. I just had my 1st session they don’t provide with any type of numbing for the treatment to make it more comfortable for the patience. You have to get a prescription which I think you be something that’s offered with the treatment.

My appointment experience was great. The nurse explained every step during my laser treatment. It was fast and pain free. Everything was clean and I felt safe. They also work out a comfortable and affordable payment plan for your budget so if laser is something that you have been contemplating please give Ideal a call.

It was awesome and my nurse was really nice and professional!!

Only did virtual consultation and it was awesome. So excited to get started.

Staff was super friendly and patient with me.

Today I got lip fillers and my experience was amazing, I was very nervous at first but the nurse was truly patient and nice.

It was great! My consultant was friendly and made it a very smooth experience. I would give her a raise!

The staff are fantastic!!

I will only come here for everything.....thats all

Great

Great, very professional and kind staff

Everything WAS perfect. Christine answered all my questions and it was easy to set everything up. She's awesome. At the end, she said someone will call to schedule the procedure. No one called and it was getting close to 5pm. I contacted her and she said by end of next week. That seemed odd, so I called the Arlington location to set up the location. CLOSED! Christine failed to mention that the place is closed and they don't know when depending on government. And I get that!!! I'm reasonable. But I feel, it should have been communicated and payment shouldn't have been taken out of my account until you are open. Besides that communication problem. I'm really excited to get my work done with Ideal.

Great, Nina was quick to help set up my virtual appointment--and followed up. Tammy was absolutely the best. Very knowledgable and not super pushy, she helped me make the best decision for my needs and body type. She also made it easy and comfortable to chat about payment options and services that would fit my budget and concerns.

Nice friendly staff answered all my questions clean environment.

Experience was okay friendly staff but pricing was way higher than any of your competitors, felt that it was a waste of time for me and consultee to have me come in.

Very friendly and thorough.

Poor customer service. I called a few minutes before my appointment to advise I was running a 5-10 minutes late. The receptionist stated if it was past 5:40 pm we’d have to reschedule. I informed her it should be before then but I was in traffic. Her response was “well I guess we will see you here.” Then when I got to my appointment the lady assisting with hair removal asked if I had concerns I said yeah it seemed previous appointment they missed one stubborn hair right by the area. She advised the paper work didn’t show that section. We then spoke with the original person who typed contract and she said we couldn’t change it. I explained and showed area from the very beginning but because she wrote something else it didn’t apply. This is not just a couple dollars I am paying for this service so it’s extremely frustrating that this was my experience. I have requested to cancel everything at this point in hopes to have the rest of payment cancelled. I have no complaints about the 2 ladies that assisted with hair removal but the service overall was a disappointment.

Loved everyone! I felt very comfortable and informed. Excited to continue laser hair removal treatments with the team!

The ladies up front were super sweet and helpful, I love that they shared their experiences to help me make my decision. Megan was great! I will be going back to her.

Kim Is the best injector ever! She is gentle, know's how to fill lips with perfection, and is one of the sweetest people I know! Love this place!

I don't feel like the procedure was explained fully to me. When i arrived for the procedure, the technician assumed i knew everything about it, but i said several times i wasn't told the info. I feel like the staff could do a better job with explaining what to expect before, during and after the procedure. Also, i spoke to a rep. after my procedure about another procedure and she said she believed they were having a special the following week and that she would call me to schedule. She did not. I called back two more times and no one returned my call. Sounds like y'all have enough money and don't need mine.

I prefer reception area staff at my home Ideal Image location. West Village staff appears to be snobby and unwelcoming.

I gave three stars based on an average score from the things I’ve had done at this ideal image. Laser hair removal was perfect. 10 out of 10. Botox was great with Emily. I loved my results another 10 out of 10. Lip fillers were REALLY bad. I didn’t get Emily this time, and I should have waited until she was in the office. I got uneven results, multiple very visible lumps in my lips, Tyndall effect (blue tint from being placed too close to the surface). I went back after a few days to have them massage my lips to see if we could get some of the lumps smoothed, and I was taught a couple techniques to try at home twice a day. It has brought the largest bumps down some, but you can still see several even with relaxed lips. If they don’t go down after a few more weeks of massaging, I’m going to have to get them dissolved. DO NOT COME HERE FOR LIP FILLERS. They’re great for hair removal and Botox, but fillers were a really bad experience.

Experience on the front desk no good all at..

Greeted quickly, clean environment and friendly staff. I was in and out for a laser treatment.

Came in for consultation, was told I was good to go and could come in for service next day. Paid the ‘required’ deposit. Came in next day and was told they could not do the service and I could not get my money back. Patricia personally gave me the run around and will not return my phone calls. Wasted my time and money. Very unprofessional and dishonest practices.

I had a great experience in this location. I went in for bikini and under arm hair removal , i was a bit skeptical at first but my consultant Imrana was very helpful in explaining all the procedures and what to expect. I noticed significant hair reduction around my second treatment. Im so happy with the results, and wish i would have done this many years ago. I will be coming back for more area treatments very soon! It's such a relief not to worry about shaving anymore.

Staff are always nice, professional and considerate which makes the overall experience pleasant.

This is the second time I got my treatment done, and both times the technicians have been great; however I think the customer service by the front desk ladies can be better. They are not very welcoming. When we look for dates for upcoming appointments they are not very helpful and they even seem upset when you are trying to ask for other options. This has literally dropped my expectations of ideal image.

Everyone was friendly and helpful.So far I’m very pleased with my results and hope to visit again!

I’ve had my lips done previously and I can say this was by far the quickest, least painful experience I’ve had so far. I would definitely recommend Emily, I love my lips so much and will for sure be back to see her!

Love the staff as well as the nurses. So friendly and inviting, always making sure you're comfortable. Receptive to all comments/questions/feedback and answer back respectfully full of information to address your issue.

Amazing service! The ladies are always helpful, approachable, positive and create an environment that is super comfortable. I am so glad I chose this location♡

Myra is always a real pleasure! I love it when she ends up being the nurse treating me. She is very thorough and detail oriented and just a delightful person all the way around. The staff at this Ideal Image is always very nice and easy to deal with. It would be great if they weren't so booked all of the time - it is almost impossible to change the date/time of a scheduled treatment if you want to stay on schedule. But that is a reflection of them being good at what they do.