Dallas (Garland)

4430 Lavon Drive
Suite 364
Garland, Texas 75040
972-746-2823

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 08:00pm
Sunday Closed - Closed
  • Our Garland location is conveniently located on Highway 78 (Lavon Drive) just northeast of Highway 190 (President George Bush Turnpike) in North Garland.

Conveniently located on the northeast corner of State Highway 190 (President George Bush Turnpike) and State Highway 78 North in north Garland.

Exit 78 North, turn right into the main entrance and then turn left at the first street. We are located in the last small building, facing Dillard’s.

4.3/5
4.3 /5
281 Reviews

Google
5.0/5
Nov 14, 2022
Google Ideal Image Garland
Love Tonya Evans! i've been a customer for quite some time and always ask for her and schedule my appt so she does my injections.
Google
1.0/5
Nov 11, 2022
Google Ideal Image Garland
Waste of time. One price is advertised and when they do the consultation it's a completely different price.
Google
1.0/5
Nov 10, 2022
Google Ideal Image Garland
Very misleading scheduling and pricing process.
Google
5.0/5
Nov 4, 2022
Google Ideal Image Garland
Good. Professional
Google
1.0/5
Oct 25, 2022
Google Ideal Image Garland
The lady that did my consultation was extremely rude and unprofessional. She was unwilling to get a second opinion and continued to repeat herself as if I couldn’t comprehend what she said the first 5 times.. Definitely won’t be coming here for any procedures..
Google
5.0/5
Oct 24, 2022
Google Ideal Image Garland
Great, fast.
Google
1.0/5
Oct 18, 2022
Google Ideal Image Garland
Idk why it's so hard to find a decent place to get skin care. I called and made an appointment, was having trouble receiving the email to confirm said appointment. I called to make sure my appointment was in good standing they lied to me told me that it was. and then canceled it anyways. Very disappointing! Don't waste your time.
Google
5.0/5
Oct 18, 2022
Google Ideal Image Garland
Staff very nice
Google
1.0/5
Oct 16, 2022
Google Ideal Image Garland
I have been going to Ideal Image for one year for facial laser hair removal. I did not have much hair to begin with. Unfortunately, I was conned by a corporate consultant into buying 18 months unlimited (a provider recently told me it is actually 15 sessions). My experience has been negative overall. There is no consistency between providers and among locations. I constantly have to tell them what number session I am on, and there is inconsistency in the settings utilized. Moreover, my results have been extremely subpar. My recent provider (I legitimately have a new provider each time despite booking with the same one [high turnover]) told me she has no idea why I was sold such a significant amount of sessions WHEN it’s not even effective thus far. I’m on session 12 and have been timely with each session. Finally, my first 6 sessions I inquired if they could recommend me or I could purchase a numbing agent. I was always directed to Amazon. At session 11, my provider could not express her shock and dismay enough that they had not PRESCRIBED me numbing. She was horrified. I cannot wait to be done. I will not recommend and I have spent entirely too much money on a terrible experience. (They’re more expensive than many other med spas or clinics).
Google
5.0/5
Oct 10, 2022
Google Ideal Image Garland
Everyone is very professional and kind. They let you know what they are doing step by step. State of the art equipment and they really know what they are doing.
Google
1.0/5
Sep 27, 2022
Google Ideal Image Garland
Well I ended up walking out. My apt was over 1 hour delayed because apparently people can't schedule an apt properly. Horrible rude receptionist, not helpful at all, just watched movies on her phone the while time I waited for an apt. No offering of water. Asking for updates nothing. The nurse just flat ournlued to my face saying 5 more minutes many times. Well after 30 minutes of that I walked out. You all really need to get it together.
Google
5.0/5
Sep 26, 2022
Google Ideal Image Garland
My experience always be wonderful. The staff are friendly and kind. And my nurse Martha is amazing.
Google
5.0/5
Sep 26, 2022
Google Ideal Image Garland
Front desk staff and nurse were professional, courteous, and friendly as usual. Also, I had a long standing billing issue I had been trying to resolve for 10 months and the new manager resolved it within a single phone call. I do miss Matt though. He always made sure I was comfortable.
Google
5.0/5
Sep 23, 2022
Google Ideal Image Garland
I love to go in the mornings my nurse is always there in time she is fantastic and always has a great attitude
Google
5.0/5
Sep 5, 2022
Google Ideal Image Garland
Very friendly and prompt
Google
1.0/5
Sep 1, 2022
Google Ideal Image Garland
Terrible experience, the treatment chair was not functioning so I had to climb onto it by stepping on a cheap plastic step stool. Huge safety issue as the bed was at maximum height. And it was unable to be reclined fully so It was very uncomfortable to lay on my stomach to have my legs treated. There are cobwebs on the overhead exam light, holes in the walls and the place looks like it desperately needs a makeover and deep cleaning. When I asked to have a touch up to an area I had already paid for I was told I had to sign a contract which was emailed to me. Even when I asked why the nurse could not explain why or the purpose behind it. I won’t be purchasing any more treatment areas nor referring anyone else.
Google
5.0/5
Aug 29, 2022
Google Ideal Image Garland
Like we been knowing each other for a long time.
Google
1.0/5
Aug 24, 2022
Google Ideal Image Garland
Just trying to get the pricing. The lady in charge of telling you the information about the payment plan seemed more interested in getting me on zoom than giving me what I asked for. Then, she hung up the phone, probably because she couldn’t hear me, all the while she had me on speakerphone. If you can’t hear, take me off of speakerphone. For the amount of money they charge it seemed as though she felt that by answering my questions, she was doing me a favor, when it would have been me spending money with them. I’ll probably have to try the office in Plano or something for better customer service.
Google
5.0/5
Aug 24, 2022
Google Ideal Image Garland
Great customer service. My tech was very sweet and did fabulous job. Definitely recommend
Google
5.0/5
Aug 22, 2022
Google Ideal Image Garland
Tonya was excellent! It was my first time at Ideal Image and she made me feel very comfortable and at ease. She was amazing!
Google
5.0/5
Aug 22, 2022
Google Ideal Image Garland
very friendly
Google
5.0/5
Aug 20, 2022
Google Ideal Image Garland
For my first session I was scheduled at the Garland location. The staff was friendly and from my first encounter I felt welcomed. I received a Brazilian and under arm laser hair removal treatment. The technician eased me into the treatment. She was great. The treatments were actually quick and painless. I actually saw hair falling off as soon as the treatment ended. A little puffiness on the area 2” outside the bikini area, but I was informed from the beginning of what was normal and the timeframe this should go away. The puffiness went away in like 20 minutes. I go tomorrow for upper and lower legs!
Google
5.0/5
Aug 17, 2022
Google Ideal Image Garland
I had my appointments mixed up and thought I was there for one thing but was really another. The staff was very helpful. I appreciate their flexibility and willingness to work with me.
Google
5.0/5
Aug 16, 2022
Google Ideal Image Garland
Most of the hair has not grown back. It's not even been a year of treatments yet. The staff is always helpful and understanding of any pain experienced during the process. One person applied ice to sections lasered and that really helped me get through the session without breaks.
Google
1.0/5
Aug 11, 2022
Google Ideal Image Garland
Very dissatisfied (beware) when I made it to my first appointment It was not the same as I was told during my consultation. During my consultation i was told that i was set up and paid for 4 appointments which I was able to schedule the first 2 with the consultant and that the nurse at the local office would schedule the remaining 2 appointments, but when I got to the appointment the nurse said I only had 2 appointments and would have to pay more if I wanted to do 2 more appointments, so I did not go through with the procedure. I called customer service to get the matter resolved asking for a refund because they were trying to make me spend even more money to get what I was quoted and agreed to through my consultation. I was given the run around of course after the call I did not receive a call back so I waited a week and still no call back, so I called and was told that Erin was handling my case and she would call me later that day, which she did not. So I called 3 days in a row, sometimes twice a day, with the same response she was not available and she would call me back. When she finally called back she said she couldn’t give me a refund and tried to make me schedule an appointment which would still be the same dilemma so I asked to speak to the manager who also did not help any just tried to make me pay for more appointments or swap to different services which I did not want. I would NOT RECOMMEND GOING TO ANY IDEAL IMAGE, THEY ARE NOT LOOKING OUT FOR THE BEST INTEREST OF THE CUSTOMER, JUST A MONEY HUNGRY CORPORATION.
Google
5.0/5
Aug 10, 2022
Google Ideal Image Garland
Easy and very professional
Google
1.0/5
Aug 7, 2022
Google Ideal Image Garland
Went in for consultation. $8.95 a unit was advertised for 20 units. Get in there and they want you to buy a membership to get they price. Was not advertised where I found it. Then she tells me they are number 1 in the area. I wound up paying $430 for 29 units. She does my forehead, between my eyes and crows. The girl was rough. She dug the needle into my head way too deep. Told me it would be a little pinch, uh no. More like digging for gold. Ahe brought 5 serenges in. Barely had any Botox in each one. Didn't look remotely close to 29 units. 3 weeks later and I have 0 results! No difference what so ever in my wrinkles. Very disappointed. That's a lot of money for no results. Will never go back there again. I was lied to and ripped off also, the girl doing it was not friendly at all. She seemed to be annoyed so that probably explains digging the needle deep in to my head. Sis not smile once.
Google
5.0/5
Jul 21, 2022
Google Ideal Image Garland
My technician was extremely thorough explaining the process again before my session. The process only took minutes. My technician was extremely concerned about my level of comfort during the process. She did an amazing job and I would recommend the laser hair removal to all of my friends.
Google
3.0/5
Jul 19, 2022
Google Ideal Image Garland
Naudia seemed really nice, and I like Ideal Image process. But it’s not affordable. Affordability factors into my comfort in recommending the company. I also can’t completely recommend any company I have not used. If I could afford it, I’d go here. Hopefully at Labor Day when the next sale comes around the prices drop, I can do it. Maybe the military discount will be better then too.
Google
5.0/5
Jul 11, 2022
Google Ideal Image Garland
The nurse was very thorough and patient
Google
5.0/5
Jul 4, 2022
Google Ideal Image Garland
Excellent
Google
5.0/5
Jun 29, 2022
Google Ideal Image Garland
I'm beyond happy so far with the results from my laser hair removal done by Tonya Evens. She is kind and very thorough, she does NOT rush! I had been thinking about doing laser for years and am so happy that I finally did it. If you're looking to do laser hair removal, Ideal Image is definitely the place to go!
Google
1.0/5
Jun 27, 2022
Google Ideal Image Garland
I have several burns in my face. I have never had this happen. As an African American woman this is why we do not come to places that do not care about our skin. I am disappointed and hope this does not happen again or I will contact corporate.
Google
5.0/5
Jun 18, 2022
Google Ideal Image Garland
Great nurses!
Google
5.0/5
Jun 10, 2022
Google Ideal Image Garland
Great customer service
Google
5.0/5
Jun 9, 2022
Google Ideal Image Garland
Molly was friendly, knowledgeable and answered any questions I could think of.
Google
1.0/5
Jun 9, 2022
Google Ideal Image Garland
I saw an ad for ideal image on f.b. Of course they did not advertise the BBandL that does not work at all. Left my hands looking the same and charged me a small fortune. Just wondering do y'all still take the public for a ride or did y'all wise up to not even offering?
Google
5.0/5
May 29, 2022
Google Ideal Image Garland
Nice and friendly staff. Very professional. I love the services provided.
Google
2.0/5
May 27, 2022
Google Ideal Image Garland
This location was short staffed. When I arrived there was no one up front to greet me or check me in. A blonde lady walked past myself and another client without acknowledging us. The nurse, Haley, came out after I had been waiting 25 minutes to tell me they weren't quite ready for me. She eventually took me to a room where I was cleared by a nurse practitioner. This part was smooth. After I was cleared, I continued to wait. Haley assessed me and realized that they had scheduled me for the wrong service. I desired my outer thighs to be treated, but they had me down for my flanks. I had video called with a rep in January who knew what I wanted. I then schedule my appointment over the phone with a male employee who entered my treatment area wrong or completely misunderstood the treatment areas and their locations on the body. Haley explained, poorly at first, that I would not be able to received treatment, and would need to reschedule. When I asked for clarification she provided it and helped me understand the circumstances. We discussed how many cycles I had paid for, and decided to go ahead with the flank procedure today. The treatment itself was fine. No complaints. But the staff seemed flustered, unaware, ill-prepared, and some of them just rude. I scheduled my future appointment at a different location. I will avoid coming back to this location, unless they are the only one with appointments available. The wait time for treatments as very long, and that is frustrating. We spend thousands of dollars to wait months for treatment. I will also add, the rooms were not well kept. The two rooms I was in seemed dusty and unorganized. Haley was professional and sweet, I could tell she was doing her best. She even went out of her way to apologize and explain the situation. What needs work is hiring more employees so that the nurses aren't having to juggle.
Google
5.0/5
May 19, 2022
Google Ideal Image Garland
Nurses and staff very friendly. I like Tanya the best she's fast and Good with Doing my treatments very knowledgeable.
Google
1.0/5
May 12, 2022
Google Ideal Image Garland
Today is the day I report this business to better business of bureau…They take your money and cannot hold up their end of the service availability or even provide credit or help with your situation…ANYONE READING THIS PLEASE PAY ATTENTION TO THE REVIEWS THE STAR Do Not MATCH UP…It feels like I signed up for a complete scam purchase and since signing up all my appointments have been cancelled forced to reschedule from the Garland Location… Corporate sends an email and says we don’t do refunds and we have open spots available but the store will cancel same day… What was I thinking…now I have made future payments for treatment I can’t receive since setting up the service in March…..Please please pay attention to the real reviews of everyone not just the paid for reviews… Unfortunate how this business can setup services and never compensate or even follow through with the original schedule. I can see one reschedule but two seriously. I have taken a day off work for the procedure both times and left with no better solution from Ideal Image… Again this is a real experience review No one deserves to have their money taken and customer service and corporate shows no concern to their going location issues. Something must be done and today I stand and take action not just a voice of review but action against these on going problems everyone continues to have with Ideal Image. Dont send an apology please send me a refund
Google
5.0/5
May 12, 2022
Google Ideal Image Garland
It was great.
Google
5.0/5
May 10, 2022
Google Ideal Image Garland
Overall great experience. Eve was very informative and easy to speak to as this was my first time using ideal image.
Google
5.0/5
May 10, 2022
Google Ideal Image Garland
Ideal Image GARLAND has the BEST staff around! Ellie at the front desk is always so sweet and works with my schedule. Naudia is great with explaining in detail what is included/perks of treatments! And the nurses Eve, Matt, and Tonya are all very professional and make me feel so comfortable. I look forward to my appointments and seeing this group of people! They are a great team!
Google
5.0/5
May 6, 2022
Google Ideal Image Garland
Excellent experience and great customer services
Google
5.0/5
May 5, 2022
Google Ideal Image Garland
Friendly and informative
Google
1.0/5
May 4, 2022
Google Ideal Image Garland
This place is horrible. They never answer their phone. I ask to speak to supervisor or manager they never let me speak with one. If need to go to any other location. Not the garland one
Google
1.0/5
May 1, 2022
Google Ideal Image Garland
I got declined to get my lip fillers. Which I have had before, because I potentially had an allergic reaction to a MANGO 14 years ago, that was not diagnosed by a doctor. Highly disappointed is beyond an understatement. After my money was collected upfront I still had to wait 4 weeks for an appointment, only to be declined! Very disappointed in this experience as a whole.
Google
5.0/5
Apr 27, 2022
Google Ideal Image Garland
Always a pleasure
Google
5.0/5
Apr 22, 2022
Google Ideal Image Garland
It was nice. They did the zoom video conference and she explained everything very thoroughly and answered all my enquiries no matter how trivial it was.
Google
5.0/5
Apr 20, 2022
Google Ideal Image Garland
The initial consultant was very informative and helpful. The technician was also very informative and spent an appropriate amount of time treating my skin as well as answering my questions on various service options to treat my skin.
Google
5.0/5
Apr 15, 2022
Google Ideal Image Garland
Mrs. Graishley is always amazing! She always makes me feel very comfortable. I trust her with my beauty needs to the fullest! 10/10
Google
3.0/5
Apr 7, 2022
Google Ideal Image Garland
Quedaron de hablarme para ayudarme con algo y nunca recibi su llamada!
Google
5.0/5
Mar 31, 2022
Google Ideal Image Garland
Professional service, attentive, and efficient in a clean and orderly environment.
Google
5.0/5
Mar 30, 2022
Google Ideal Image Garland
Nurse was excellent, didn't oversell me! I was very impressed by that, and will be back to this location for her specifically.
Google
1.0/5
Mar 24, 2022
Google Ideal Image Garland
Google
3.0/5
Mar 17, 2022
Google Ideal Image Garland
Although I had received 3 messages confirming my appointment at the Garland clinic for a complimentary hair removal. The receptionist tried convincing me that I was late, that my appointment was at 4:40 pm, she insisted telling me I couldn't be seen. I then showed her my messages confirming at 4:50 pm. This receptionist at the front needs training in customer service skills, at 5 pm she said they would squeeze me in!!..treating me as a walk in. Not a satisfactory experience.
Google
5.0/5
Mar 15, 2022
Google Ideal Image Garland
I love my Garland location!!! Naudia & Sara are fantastic they make sure you're set up with all your appointments and stay on top of the scheduling for future ones to ensure that your treatments stay on track. I love knowing they're on top of it! My nurses have always been so professional and gentle. They take the time to address any concerns or questions I may have. Highly recommend this location! Excellent care & customer service.
Facebook
1.0/5
Mar 2, 2022
Facebook Ideal Image Garland
I provided my credit card number to hold an appointment. The employee told me my card would not be charged, it was just needed to hold the appointment. The next day I had a $250 charge for a membership fee. My appointment only cost $29. What should have been a $29 visit has costed me $279 and now they won’t return my $250 that was for a membership. I have NOT ONCE used the membership and still cannot get my money back .
Google
1.0/5
Feb 16, 2022
Google Ideal Image Garland
Horrible customer service. They cancel your appointment & will not reschedule. They lie about quality. I have asked for a “case review “ several times, & no one will return my calls. Basically they just get you to sign a contract & take your $ & refuse to give good service. DO NOT USE This PLACE!!! I am very fair skinned & they said the laser would work well for me, NOPE!! & now they refuse to even return my calls or reschedule any appointments. No manager has ever called me back in 4 months!! It should be a crime to steal $3400 from people for a service & not provide it. I have asked for my $$ back & they state only a manager can approve it but no manager will return calls & they are never there. I hope people see this review & it helps them not get ripped off!!
Google
5.0/5
Feb 15, 2022
Google Ideal Image Garland
In and out quickly.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Garland
I get my laser hair removal done by Tania and Matt and are both great! Tania also did my lip filler and I love them so much, highly recommend.
Google
5.0/5
Feb 14, 2022
Google Ideal Image Garland
I love getting my treatments done at this clinic! I always book with nurse Matt for my laser and he always does an amazing job and so professional! I recently had my lips done by nurse Tania and I am in love with how they turned out! 100/10 love this place
Google
1.0/5
Feb 2, 2022
Google Ideal Image Garland
They cancel your appointment last minute and don’t reschedule.
Google
5.0/5
Jan 25, 2022
Google Ideal Image Garland
I like the profesionalism of the staff, I never had any skin issues since I started doing hair removal with Ideal Image. They always follow up after each session. I recommended them to many of my firends, That's how satisfied I am.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Garland
The Ideal Image Garland location is accommodating and very professional. They made my visits welcoming and the procedure run as smooth as it can. Would highly recommend them for any laser hair removal.
Google
5.0/5
Jan 18, 2022
Google Ideal Image Garland
They were nice and made me feel comfortable.
Google
5.0/5
Jan 14, 2022
Google Ideal Image Garland
Thank you for a wonderful experience! Ellie & Tonya were both so sweet and very professional!!
Google
1.0/5
Jan 13, 2022
Google Ideal Image Garland
I talked at length with a sales person in another state. I made the decision to go into the spa and have my treatment needs assessed in person. I was given a treatment plan and when I went in for the recommended services, the technician changed everything. My primary concerns were not addressed. After several calls not being returned I provided a review which FINALLY got me a call from the manager. We discussed the issues and she agreed to credit my account for the original services requested. She told me I would hear back from them to schedule an appointment to do what was originally recommended. **crickets** No calls from Ideal Image. I finally called again to talk to a manager. I was told someone would call with 3 days. **crickets** AGAIN. Have still not been able to talk to anyone. It’s so unprofessional and inconsiderate. I don’t trust anyone there! This has gone on for months. I want a refund!!
Google
5.0/5
Jan 4, 2022
Google Ideal Image Garland
I have always have a great experience at this location! Naudia up at the front is wonderful to work with. Tonya my nurse today was very professional and informative about my treatment plan! I totally recommend this clinic to everyone!
Google
1.0/5
Jan 4, 2022
Google Ideal Image Garland
My experience is full of DECEPTIVE TRADE PRACTICES. And from my end I will make sure no one sign up for this mess
Google
1.0/5
Jan 3, 2022
Google Ideal Image Garland
The person who did what laser hair removal I had was great, the biggest issue was I needed to have my areas changed as they had different ones on my chart than what I thought we'd agreed on at my initial assessment, but the front office lady was busy so they didn't get to changing my paperwork. I was supposed to hear back about getting everything properly set up but I haven't heard back from anyone yet. So the actual administrative side of things seems to be somewhat lacking. Edited to update on trying to correct my contract: I've been trying to reach the manager Nadia for 2 months now about issues with my contract and she's either not there or not available and every time I've ever been told she'd call me back after my information was taken down, I've only had her actually try to call me once. After what has now been dozens of calls to try and rectify this issue from my very first appointment, nothing has been achieved and no one gets back to me from the Garland clinic or the corporate office in spite of being told this issue will be followed up on. It's so frustrating since this issue has been wrong from the beginning, that I've been trying at this point to just cancel everything and not have paid for services I'm not receiving for contracted services that are incorrect. But of course, someone would have to actually address this issue or call me back to make that happen so right now I've been stuck making payments for services I'm not getting. This whole process- the abysmal customer service- has been so disappointing and frustrating. A terrible and expensive failure so far.
Google
1.0/5
Dec 29, 2021
Google Ideal Image Garland
Last visit I went to injections were primarily being injected to one side only. And there’s still a noticeable difference. Never received a call back to see what needed to be done. And they stated it will eventually even out but it hasn’t.
Google
5.0/5
Dec 22, 2021
Google Ideal Image Garland
👍🏽👍🏽👍🏽👍🏽👍🏽LASER, DEFINITELY! Here’s the thing- GENETICS! I felt really embarrassed about the dark hair that was starting to show up on my face, neck, and chin. As a brown skinned person, I was concerned that having laser hair removal would burn my skin, blister, or cause dark marks- you know all the horror stories you read about from others visiting places that use the wrong laser on darker skin. Anyway, the results for me have been AMAZING. Initially, you anticipate what it’s going to be like so your nerves may get the best of you. Don’t let them. After the first zap and after you see the results, you’ll find that the results are just what you want, need, and deserve in your journey to get rid of unwanted hairs. Ideal Image- thank you and I hope others are encouraged to take charge of their unwanted hair issues. No stigma and no embarrassment... 🏆🏆 👎🏽👎🏽👎🏽👎🏽👎🏽**UPDATE & HOWEVER, I DO NOT recommend online consultations for cool sculpting or toning. Chances are you’ll see no results on your thighs unless you’re already toned AND will be better served talking to one of the nurses who provide the services in person - not the screening nurse you get during the consult. The nurses you see for your services will give you a more realistic perspective. BUT, I did see significant results on my love handles after one treatment (my ab areas were already pretty toned). Unfortunately, it was one of my only options after I was told by the in person nurse that I wasn’t a good candidate to get my hips done. 🤷🏽‍♀️🤔
Google
2.0/5
Dec 20, 2021
Google Ideal Image Garland
The girl named Naudia was very unprofessional and hung up on me as i was talking to her. She wasn't nice until I called back to purchase my BBL's.
Google
5.0/5
Dec 16, 2021
Google Ideal Image Garland
Everyone was great
Google
5.0/5
Dec 10, 2021
Google Ideal Image Garland
My phone call got results. Loved the experience!
Google
5.0/5
Dec 9, 2021
Google Ideal Image Garland
Loved my nurse. Wonderful human. Felt like my best friend was giving me injections. She could sell me anything.
Google
5.0/5
Dec 8, 2021
Google Ideal Image Garland
Stacie was amazing she went through everything with me showed me everything that they can do to make me look and feel confident in my self again. I really appreciate Stacie
Google
5.0/5
Dec 3, 2021
Google Ideal Image Garland
The Technician did an awesome job understanding my needs and goal of desired results
Google
5.0/5
Dec 2, 2021
Google Ideal Image Garland
Very informative. Jessica knew her information. She also aloud me to recap what I thought I understood
Google
5.0/5
Nov 27, 2021
Google Ideal Image Garland
On my second session. Everyone is super professional & kind! 10/10
Google
5.0/5
Nov 26, 2021
Google Ideal Image Garland
I love Matt he is so nice and attentive to my thoughts and needs he is awesome see Matt for laser hair removal
Google
1.0/5
Nov 23, 2021
Google Ideal Image Garland
They charged us for something that we NEVER REQUESTED, I thought it was a regular appointment and they charged me, I pay for everything at the very beginning, I pay my contract they cancel my appointment and said that the contract expired and last year was because of covid. If you tried to get help at the clinic for any reason NO ONE is going to help you. I do not recommend the manager of the clinic was very rude and disrespectful. I pay almost 6K and my hair is growing back and my bikini they didn't do it right. READ THE REVIEWS PLEASE IS THE WORST EXPERIENCE. BE AWARE
Google
1.0/5
Nov 23, 2021
Google Ideal Image Garland
I do not recommend at all, they charged me for something I NEVER REQUESTED, I pay for everything at the very beginning and never ask for anything out of contract but they still charging me. My hair is growing back. And also they are very rude with Hispanic people, I understand that they don't have bilingual personal but They make me feel so bad. Was really expensive and the worst experience. Its a Scam, They want me to pay for things that I don't ask for and never told ask me if I wanted to do.
Google
1.0/5
Nov 23, 2021
Google Ideal Image Garland
Be aware of this place. It's a scam. They charged you for service that you NEVER REQUESTED AND NEVER ASK FOR. They were rude and disrespectful The clinic manager was horrible and charged with 250 dollars for something I NEVER wanted to do. As you can see they answered the review but guess what? Is just that, they don't help you at all. Please read the reviews and believe us, I wished never signed anything with them.
Google
1.0/5
Nov 18, 2021
Google Ideal Image Garland
DECEPTIVE TRADE PRACTICES. Misrepresentation of services rendered Charged me $6000 for a service not provided. Was told the branch manager would get back with me on my concerns. She did the 1st time. I went again November 2, 2021, the nurse called me back and seen I was very unhappy and upset and apparently lot of people have been lied to when signing up for this service. I never would have signed if I knew it only covered 2 treatments and I needed at leasr 6. I get billed every month. I pay 160.00 a month for service I have only received 1 time because I don't want my credit to go bad. I feel like this needs to be voided out because you all have not been honest about your business. . The finance company said you all set the cost up and not them. I have been paying since April and don't see my balance going anywhere.. I don't want anymore service from you all. The contract showing paid in full for services rendered and call it a day. Sincerely, Brenda Kyser
Google
1.0/5
Nov 18, 2021
Google Ideal Image Garland
I went in for what I thought was a regular scheduled hair removal treatment to find out AFTER the treatment that it was a “maintenance” appointment and I owed $30. When I scheduled my appointment after I had done my last appointment (regular treatment) no one told me that my regular treatments were expiring before that date. They expired on October 30th. 2 1/2 weeks before this appointment. I have seen no hair and only came in because I thought it was the regular appointment. I argued with the manager and she said there was no wiggle room with it and I had to pay and wait for corporate to reach out to me after she opened up a case. It’s a bummer because I was planning on doing Botox and buying at least 70 units and possibly doing other services but I feel taken advantage of in this situation and will not be coming back. Unless I need to do a maintenance and then I’m happy to pay for it. Nothing was discussed about paying for this visit prior to it or during my visit until the end. Expectations were not communicated. Unless this gets resolved, you’ve lost my trust and any other possible services I was looking into
Google
5.0/5
Nov 17, 2021
Google Ideal Image Garland
My experience was AMAZING. The first time I went for my lip fillers, I had a bruise on my lip and was informed of the things that could happen if they would have filled them that day. We postponed it 2 weeks and when I came back for the procedure my injector was very knowledgeable and professional. The entire process was so easy from the virtual consultation to scheduling and even the procedure it's self. I will be coming back in the future!
Google
5.0/5
Nov 5, 2021
Google Ideal Image Garland
Heather was professional, knowledgeable and explained the process throughly. We came up with a treatment plan that will work best for me.
Google
5.0/5
Oct 26, 2021
Google Ideal Image Garland
I always love coming in because I am always greeted with a big smile.
Google
5.0/5
Oct 18, 2021
Google Ideal Image Garland
A great experience Thanks
Facebook
5.0/5
Oct 14, 2021
Facebook Ideal Image Garland
Their Customer Service is super great, the techs are very professional and make you feel comfortable and secure during the whole process. I will recommend them 100%.
Google
5.0/5
Oct 8, 2021
Google Ideal Image Garland
Regan, at the Garland and Colleyville, is an absolute delight. She answered all 5,036 questions I had about every service my ADD brain could come up with in 15 minutes. She is EXTRA and I'm here for it. Tonya (Garland, TX) made me feel completely at ease. She was fast (thank you) and professional. I highly recommend their services.
Google
1.0/5
Oct 6, 2021
Google Ideal Image Garland
Worst execution of any contract I have ever seen. From mishaps with a second contract submission in the Garland office (because I was happy with my initial package and wanted to do more areas), to the mishandling of contracts at corporate, it's been one problem after another. My second loan was never finalized due to a clerical error in office, which started a domino effect of problems. Somehow, that also canceled my original contract ($3969.08) of which I'd only received 4 services. After months of back and forth, I believed Marion had resolved the issue on 3/23/21 (I recorded the call)... She didn't know how it got canceled, but she cleared my account and created a new contract for the full 16 months, despite the fact that I previously had 4 sessions... This is what good customer service looks like... The ice storm and pandemic clearly created a backlog, because I waited months for my first appointment back... That went fine... I was supposed to go back in August and had to reschedule, which pushed me out to September, and the office informed me that I have no remaining sessions. This is too much money invested to write off and I want a refund because I no longer trust Ideal Image to render services that I have paid for. I keep calling customer service and telling the same story and get told that a manager will call me. The last one said that I owe money, which is ludicrous, considering that Ally Lending paid them in full, and I in turn, have paid Ally in full. My next course of action will be to open a dispute from Ally Lending against Ideal Image if I am not refunded what I am owed.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Garland
Consistently clean and friendly environment. The staff is professional and knowledgeable.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Garland
Very knowledgeable, friendly, and helpful technician. Clearly and professionally explained procedure and how to ensure outcomes are maximized. I appreciated the information and explanations on what was going to happen next as we progressed through the procedure.
Google
5.0/5
Sep 25, 2021
Google Ideal Image Garland
Good job
Google
1.0/5
Sep 17, 2021
Google Ideal Image Garland
Though my first few visits beginning in June were fabulous, it was ONLY because they were with Nurse Tonya. At the beginning of July, because I couldn't get in with Tonya, I had my first encounter with Megan, a traveling employee, (who came highly recommended by front desk staff). She did my lip filler & not only did she not listen to what I wanted or described, she did not truly look at & visually process the photos that I showed her of what Nurse Tonya had done, and how I wanted her to continue to gradually enhance this lip shape. When I went back two weeks later, she would not do anything about the mistake. She was extremely defensive (as if she did nothing wrong), patronizing, saying that "she just couldn't see" what I was seeing & said that all nurses she consulted couldn't either. I was furious & asked to speak to a manager. Conveniently, there was no manager on site. Someone called me later, but then dropped the ball & never checked back in with me, as I was told she would do. Basically, I've spend $1,500 on my lips for 3 injections & they just don't look good. And surprisingly, they are just slightly larger than after my first injection in June. I don't know what's going on with this place, but I intend to find out & get resolution. I'm going to see Nurse Tonya tomorrow, in hopes of coming to some sort of solution. Fingers crossed or I'm done with this place.
Google
5.0/5
Sep 14, 2021
Google Ideal Image Garland
Awes