Newport News

12515 Jefferson Avenue
Suite 500
Newport News, Virginia 23602
757-921-9003

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 07:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image is a full service Advanced MedSpa located in Newport News, Virginia, in the Jefferson Commons plaza across from Kohls. At Ideal Image, we specialize in cosmetic medical services including laser hair removal to get rid of all the unwanted hair that has been a burden your entire life, we also offer Ultherapy to tighten sagging skin, Botox & Fillers to combat unwanted wrinkles, and can even help you feel better in your clothes by reducing fat cells through CoolSculpting.

Whether you’re looking for the freedom to jump in the pool without unsightly stubble, wanting to smooth away wrinkles with Botox, or even just wanting to feel more confident in your skinny jeans, our team of highly trained medical professionals will let you relax, while we customize a plan that’s right for you. You deserve to feel you’re best, and Ideal Image Newport News will help get your there. We’re located on Jefferson Davis Highway in the heart of Newport News, so what are you waiting for? Give us a call or request your FREE Consultation today!

4.5/5
4.5 /5
260 Reviews

Google
5.0/5
Jan 19, 2022
Google Ideal Image Newport News
I highly recommend ideal image in Newport News. I had a really good experience with the sales team also. They were not high pressure at all, and were able to make everything makes sense and also give an extremely fair price. The front desk staff and treatment professionals are also really good. Everything seems to be integrated really well and if I’ve ever had even a slight complaint, they’ve been able to address it without any issue. I definitely would recommend this place without any hesitation.
Google
4.0/5
Jan 15, 2022
Google Ideal Image Newport News
Dani and Vera are very personable and took their time to answer my questions. I don’t always have great experiences but when I have these ladies, I’m extremely pleased with my experience.
Google
1.0/5
Jan 14, 2022
Google Ideal Image Newport News
This company took my money without providing services!!!
Google
5.0/5
Jan 14, 2022
Google Ideal Image Newport News
It was a very pleasant Experience, everyone I talked to was very acknowledged and professional, Jennifer hit it out of the ballpark, she went out of her way to accommodate me and answer all my questions, she even called me back to make sure I was happy with my purchase. I will recommend you guys to my family and friends.
Google
5.0/5
Jan 13, 2022
Google Ideal Image Newport News
Great staff and happy customer!
Google
5.0/5
Jan 12, 2022
Google Ideal Image Newport News
I absolutely love Ideal Image and my nurse Amanda! The front desk staff are always so nice and professional. I just finished my 3rd treatment and I noticed results after my first treatment. I had laser hair removal 2 yrs ago with a different company and I didn’t notice a change at all. I am so happy that I found Ideal Image, they’ve restored my confidence.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Newport News
I was made to welcome. The process was explained to me. She really cared about me.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Newport News
The consultation was great. The woman I spoke with was very friendly and knowledgeable about all the offerings. She made it easy and fun to choose an option.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Newport News
Very nice personal
Google
5.0/5
Jan 8, 2022
Google Ideal Image Newport News
Professional and efficient- knowledgeable and friendly staff
Google
5.0/5
Jan 4, 2022
Google Ideal Image Newport News
The place is very neat and clean and the staff is always warm and friendly!
Google
1.0/5
Dec 29, 2021
Google Ideal Image Newport News
I cannot believe how expensive the packages are and how much you are pressured to buy it “that day” because tomorrow they are increasing in price. Which is a complete lie because I kept getting emails for weeks and the packages were cheaper, later. Which makes it even more schemey and slimey. Would never recommend this company when I thought I was going to love it as military and someone who moved around a lot and needs a company I could stay with and continue to get touch ups.
Google
5.0/5
Dec 28, 2021
Google Ideal Image Newport News
The staff in Newport News are amazing! Polite, professional, yet down to earth and inviting.
Google
5.0/5
Dec 18, 2021
Google Ideal Image Newport News
Always love coming here, the staff is so friendly and helpful.
Google
5.0/5
Dec 9, 2021
Google Ideal Image Newport News
Vera was EXTREMELY knowledgeable and so very thorough with understanding what I was looking for and what all options I had to choose from. She is a leader in promoting treatments! Thankful customer!!
Google
5.0/5
Dec 8, 2021
Google Ideal Image Newport News
The nurses were VERY kind. They went out of their way to ensure I was comfortable and all of my questions and concerns were addressed.
Google
5.0/5
Dec 7, 2021
Google Ideal Image Newport News
Great Experience!! Danielle was awesome.
Google
5.0/5
Dec 6, 2021
Google Ideal Image Newport News
I really liked the provider Kara Lee. She is attentive, clean, polite, and thorough.
Google
2.0/5
Dec 6, 2021
Google Ideal Image Newport News
I had an appointment with a specific person. When I got to my appointment I was seen by someone else that looked like she was learning.
Google
5.0/5
Dec 3, 2021
Google Ideal Image Newport News
Modern and clean facility. Helpful, friendly staff. The nurse I worked with was very professional, knowledgeable, and great all around.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Newport News
Jenny is awesome! No bruising this time. She has the most fantastic personality!!!
Google
5.0/5
Nov 30, 2021
Google Ideal Image Newport News
Danielle is the best!! I live in Chesapeake and used to go to the Virginia Beach location but ever since Danielle did my treatment, I can’t go back there. The 50 min drive is absolutely worth it. From the moment I walked in she showed a exceptional amount of professionalism. She is very thorough, I’ve seen the most results with her
Google
5.0/5
Nov 26, 2021
Google Ideal Image Newport News
Renee was fantastic. She made me feel comfortable during my virtual consultation.
Google
2.0/5
Nov 26, 2021
Google Ideal Image Newport News
Employees were nice. However I have been given over 100Units of Botox and still do not have a good result
Google
5.0/5
Nov 19, 2021
Google Ideal Image Newport News
Good morning, I can't recall the name of my consultant, however, she was excellent and went above and beyond to see if I could get approved for a payment plan. She was very very nice and respectful. I will be contacting her as soon as I find employment which should be by the end of this month. She talked to me other concerns I have and made me feel at ease.
Google
5.0/5
Nov 18, 2021
Google Ideal Image Newport News
Really great experience and results!
Google
5.0/5
Nov 18, 2021
Google Ideal Image Newport News
Amanda V was amazing with my treatment. Would recommend
Google
5.0/5
Nov 13, 2021
Google Ideal Image Newport News
The staff was all wonderful!! The procedure was explained in great detail along with the after care. Looking forward to continuing here.
Google
5.0/5
Nov 10, 2021
Google Ideal Image Newport News
I was very pleased with Sibel's curtiousness and knowledge of services provided during my consultation. She was very informative and personable, as well as efficient when it came to setting up a treatment regemine and establishing a payment plan for me. I will definitely tell my trans and cis sisters of my experience. Oh and the kicker... My bill for this work was less than face chest & abs work I had done 17-18 years ago at American Laser by about 2K. 10 out 10 would laze again lol
Google
2.0/5
Nov 9, 2021
Google Ideal Image Newport News
Consult was good but there were a lot of dollar numbers thrown out quickly and when I asked if prices would be emailed to me, I was told no
Google
1.0/5
Nov 7, 2021
Google Ideal Image Newport News
I bought the membership.. Bought this bought that. $2500 later....twice appointments that were made AND CONFIRMED by their customer service rep were cancelled. Now I've asked for a refund of what I did NOT get done. Still waiting. Should charge them intersst on my money and for mileage since I traveled 75 miles TWICE! Very unsat!
Google
5.0/5
Nov 4, 2021
Google Ideal Image Newport News
I love Jenny, she is fast and fun. She makes the pain bearable by her positive and uplifting spirit.
Google
5.0/5
Nov 4, 2021
Google Ideal Image Newport News
I love my lips so much Danielle did a great job they look great and I’m in love 👄 🥰
Google
5.0/5
Nov 4, 2021
Google Ideal Image Newport News
Nurse Sara was so incredible! I was nervous for laser hair removal and she made it it all so comfortable (as can be - lol). All of the staff was friendly and so helpful. If you’ve been wondering who’s great - come see her!
Google
5.0/5
Oct 28, 2021
Google Ideal Image Newport News
OMG I LOVED IT!!! SARAH at the Newport News location was AWESOME!!!! EVERYONE THERE WAS GREAT!!! GIVE THAT GIRL A BONUS!! 🤑
Google
5.0/5
Oct 27, 2021
Google Ideal Image Newport News
Danielle was awesome!!
Google
5.0/5
Oct 27, 2021
Google Ideal Image Newport News
Annette did an AMAZING job guiding me through the process and educating me on what I wanted. Cannot wait to start this journey!
Google
5.0/5
Oct 27, 2021
Google Ideal Image Newport News
Danielle was very professional and very informative about my procedure today. She is kind, courteous and attentive. She engaged in conversation with me during my treatment, she is very personable. She is truly an asset to Ideal Image.
Google
1.0/5
Oct 27, 2021
Google Ideal Image Newport News
I am VERY unsatisfied with my experience at Ideal Image Newport News today, and overall! I have had minimal results with my laser hair removal after over a year of treatments and would NEVER trust them to inject anything in my body! I will be telling my friends and family that Ideal Image awful and a total waste of money! (They're misleading. Fully lack communication, don't have basic working equipment and are sloppy. I can only imagine they have high turnover too because I have never seen the same clinicians or staff in my multiple visits.) I have called and opened a complaint with customer service but even then, I question whether anything will come of it. I am not going to spend my time writing out all the specifics of what happened, again. So I will wait for the customer service person to call me regarding my case. Rest assured this is NOT over. DO NOT TRUST IDEAL IMAGE with your body or your checkbook!
Google
5.0/5
Oct 27, 2021
Google Ideal Image Newport News
Jen is always very professional and thorough
Google
5.0/5
Oct 25, 2021
Google Ideal Image Newport News
Amanda S. was my nurse for my sixth laser hair removal session and she was absolutely amazing! I hope I get her next time!
Google
5.0/5
Oct 20, 2021
Google Ideal Image Newport News
Danielle did an amazing job with my fillers. She was extremely informative and made sure that my areas of concern were addressed. She was super patient with me(I can be indecisive) and took her time making sure that everything was exactly how I wanted it. You can clearly tell that she has genuine care for her clients and wants to make sure they leave feeling and looking amazing! Thank you so much Danielle!
Google
5.0/5
Oct 19, 2021
Google Ideal Image Newport News
Wonderful experience!
Google
4.0/5
Oct 19, 2021
Google Ideal Image Newport News
very good. Great nurse, great experience Just feel that there should be a description of what the cold sculpting process feels like after finishing one treatment. Was not expecting the stinging feeling. Regardless, good over all
Google
5.0/5
Oct 18, 2021
Google Ideal Image Newport News
Devonne was beyond wonderful! She was very knowledgeable and patient in explaining the procedures and benefits to help me determine the best direction for my focus areas -- and she took time to explore all options for savings! Great experience -- can't say enough about the tremendous support! I'm so excited about investing in me! Thank you Devonne and Ideal Image for making a better me possible -- and affordable!
Google
1.0/5
Oct 16, 2021
Google Ideal Image Newport News
I would leave zero stars if I could. Any legitimate company performing medical procedures (yes, these are medical procedures) should not be requesting full payment up front for a years worth of procedures that the customer doesn’t even have an appointment for and BEFORE the customer’s medical history and physical is reviewed by anyone in the medical field. It is a salesperson selling medical procedures. Full on sales pressure tactics, like buying a car. All they care about is getting you to sign your name on a contract. While that may be technically legal, it is an unethical business practice and the company should be investigated. I asked for the name of their medical director and they told me they didn’t have one. When I told them that a medical facility has to have a medical director they put me on hold and came back to the phone and told me they do have one, but because of HIPAA they couldn’t tell me who it was. I explained to them that’s not how HIPAA works. Please do your research before losing a lot of money. I have a family member that has learned a very tough life lesson from this. Red flag if someone wants all of the money up front and it involves a contract!! Do yourself a favor and go to a plastic surgeon or dermatologist for these types of procedures. Stay away from this company!!
Google
5.0/5
Oct 14, 2021
Google Ideal Image Newport News
Danielle , Is the Best she is so friendly and very caring about making sure that you are comfortable and ok. She even came in on her day off to work with my schedule. I recommend her 🥰
Google
5.0/5
Oct 13, 2021
Google Ideal Image Newport News
It was relaxing and informative
Google
5.0/5
Oct 12, 2021
Google Ideal Image Newport News
Outstanding group of professionals. Loved the experience and would highly recommend! Ask for Danielle or Christian.
Google
5.0/5
Oct 12, 2021
Google Ideal Image Newport News
Cristian was fantastic! I’m really glad she was my nurse ☺️
Google
5.0/5
Oct 11, 2021
Google Ideal Image Newport News
Danielle was great! She made me feel comfortable & my lips are perfect! I’ll be definitely be returning!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Newport News
I love the experience of the staff and my tech. Great office!
Google
5.0/5
Oct 9, 2021
Google Ideal Image Newport News
Danielle took care of my laser hair removal and did a fantastic job!
Google
5.0/5
Oct 7, 2021
Google Ideal Image Newport News
Super professional and nice!
Google
5.0/5
Oct 6, 2021
Google Ideal Image Newport News
I believe her name was Christian, she was amazing and made me feel at ease. 5 stars for her hands down.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Newport News
Amanda was great! I didn't feel rushed during my appointment. She was thorough , understanding, attentive to my concerns and knowledgeable. This was my 3rd session. For a 730pm appointment , I felt like I was first of the day.. I figured they would be ready to go home lol. I appreciate the patience and consideration.
Google
4.0/5
Sep 30, 2021
Google Ideal Image Newport News
Today was my first time at ideal image and it was a great experience. Amanda was knowledgeable and made me feel super comfortable during my treatment. I was nervous being my first time getting laser and she talked to me during it and made me feel confident that I could get through it. Looking forward to more treatments and seeing the results!
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
I had a wonderful experience today with Danielle. Wry professional, knowledgeable, and made me feel totally comfortable. 5 stars!
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
Danielle was amazing!! So sweet and made sure I was comfortable. Love coming here 🙂
Google
5.0/5
Sep 28, 2021
Google Ideal Image Newport News
I had my first IPL Photofacial from Christian today and she was awesome! She was very professional and warm! She answered all of my questions and made my experience very comfortable... Any procedure on your face is going to make any person nervous but I felt very at ease with Christian! I ended up buying the 5-package IPL treatment and plan on seeing Christian for every service! I'm super excited to see the difference in my hyperpigmentation 🤩
Google
5.0/5
Sep 24, 2021
Google Ideal Image Newport News
Aubrey was amazing and friendly. She explained the procedure with me and helped me to choose the best option that fit my needs.
Google
2.0/5
Sep 24, 2021
Google Ideal Image Newport News
I am very glad about the treatment, but unfortunately, I can't say the same about this last experience. I did not like how the person did the treatment this time. She burnt my skin that much that my skin is stained by the burn after 10 days of the procedure. She didn't use any gel to do it this time, I don't know if that is correct. I am very disappointed and concerned about these spots I have now.
Google
1.0/5
Sep 20, 2021
Google Ideal Image Newport News
Horrible scheduling.
Google
5.0/5
Sep 20, 2021
Google Ideal Image Newport News
Everyone was super friendly and helpful!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Newport News
My experience today with Christian was great. Not only was she quick and efficient, but she was also very kind and attentive. She made me feel very comfortable. I’m thankful to Christian for making my third laser treatment as painless as possible. ☺️Thank you!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Newport News
The young lady who serviced me today was EXCELLENT
Google
5.0/5
Sep 15, 2021
Google Ideal Image Newport News
Jennifer made me think less about how painful the laser treatment was & made me laugh the whole time. She was very personable & very sweet!
Google
5.0/5
Sep 10, 2021
Google Ideal Image Newport News
It was fun with very little discomfort. The staff was friendly and funny, yet professional.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Newport News
I'm so pleased with my experience, and my nurse Amanda, she explained everything to me as well as made my experience a comfortable one, Thank you
Google
5.0/5
Sep 3, 2021
Google Ideal Image Newport News
Jenny S is the best! She always is so kind and upbeat I almost forget she is sticking needles in my face.😂❤️
Google
5.0/5
Sep 2, 2021
Google Ideal Image Newport News
I had an awesome experience at Ideal Image. Amanda S, Jenny, Lauren & Casey were all professional & helpful. They helped me understand the processes & made sure I was comfortable. From the initial conversation all the way through my treatment, I felt great about coming here. The facility is spotless & they all practice excellent precautions. Highly recommended!
Google
5.0/5
Aug 31, 2021
Google Ideal Image Newport News
Danielle @ the Newport News location is perfect!!!!!!!!
Google
5.0/5
Aug 30, 2021
Google Ideal Image Newport News
Excellent customer service. Very knowledgeable consultant. Made me feel very comfortable.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Newport News
Danielle was AMAZING!! So informative and friendly!
Google
5.0/5
Aug 26, 2021
Google Ideal Image Newport News
Jennie is the best! She is an amazing artist. She knows what needs to be done and does it. She is so helpful and always willing to see me. Thank you jennie!
Google
5.0/5
Aug 24, 2021
Google Ideal Image Newport News
Very welcoming my appointment started on time. Super clean and friendly
Google
4.0/5
Aug 23, 2021
Google Ideal Image Newport News
Kara (or cara) was great. This was my 2nd laser session and she listened to my needs. Very impressed.. she was patient and spent time with me.
Google
5.0/5
Aug 16, 2021
Google Ideal Image Newport News
Better than expected. Technician was amazing. Explained the procedure in detail. I appreciated the attention to detail and the attention to me was amazing. Procedure was not as bad as I thought.
Google
3.0/5
Aug 14, 2021
Google Ideal Image Newport News
I unfortunately have mixed reviews. My services were great! I had Kara for the second time for my laser hair removal and she was great! Great bedside manner and just makes me feel comfortable during the whole process. However, i recently went for my cool sculpting session where Jenny was doing my treatment and was very unprofessional. She was drawing on my abdomen and stated to me that it’s going to take more than two sessions for me to see results and continues to say, “they never tell you that when you pay for it.” In my mind I’m like, “are you trying to say something is wrong with my body?” I just felt judged and I’m spending a good amount of money to make myself feel comfortable in my skin. If you’re a nurse, What happened to bedside manners? As an ER RN during this pandemic, she felt it was appropriate to bash healthcare workers who do work at the bedside, and that her job was so much better. I’m pretty sure the job and the benefits are great, but I wouldn’t talk so low about those taking care of the ill. There’s a pandemic going on!!! She also began to talk about personal affairs of one of her colleagues which was very inappropriate. Like i said, services were fine. Maybe some people just need to take a customer service class. “If you can’t say anything nice, don’t say anything at all.” I hate to post such a mixed review, but I do not wish to have Jenny for any of my future services.
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
She was extremely professional. Very informative, very knowledgeable and made me feel very comfortable. She’s the best nurse ever. I would recommend her 100%
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
Jenny was amazing! I’d definitely recommend ❤️ She was very professional and cheerful. Looking forward to my next visit !
Google
5.0/5
Aug 13, 2021
Google Ideal Image Newport News
Amazing from start to finish. My nurse was incredible and I had a rough day but she was sensitive and understanding. I would love to have her again
Google
5.0/5
Aug 11, 2021
Google Ideal Image Newport News
Loved it, my nurse was so nice and understanding, she explained everything to me in detail and let me know what she was doing every step, she explained what I might feel throughout the process. I will be going back.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Newport News
Very friendly and informative.
Google
5.0/5
Aug 5, 2021
Google Ideal Image Newport News
Everyone was kind courteous and professional I would highly recommend.
Google
5.0/5
Aug 4, 2021
Google Ideal Image Newport News
Jenny is AMAZING! the best filler i’ve ever had. perfect shape, no lumps, lasts forever
Google
5.0/5
Aug 4, 2021
Google Ideal Image Newport News
Ms. Kara was an angel working with me through my anxiety with a charm and grace that made me feel as though she was a friend helping me through a rather uncomfortable experience. The Cool Sculpting procedure isn’t horrible; I would call it, uncomfortable at best. My anxiety however took me over and she was gracious enough to agree to split the treated areas and scheduled me in for the following morning to complete my cool sculpting goals. I took her advice of taking an anti-histamine to counter the anxiety stressor. Great tip for anyone who experiences anxiety before a procedure such as this. Thank you kindly Ideal Image! Every practitioner I have worked with at your Newport News location has been solid gold. Joy 🙂
Google
5.0/5
Aug 2, 2021
Google Ideal Image Newport News
Wonderful experience. Willing to help me so I can get my dream of hair removal done.
Google
5.0/5
Aug 2, 2021
Google Ideal Image Newport News
Amanda S. Was incredible. Actually, all of the staff is.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Newport News
Newport News is a lot closer to my house. I wish I knew about that location first.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Newport News
It was great, my tech used all possible techniques to make me comfortable! She was much better then my first tech! She's much appreciated!
Google
5.0/5
Jul 25, 2021
Google Ideal Image Newport News
I have been receiving treatments for months now and LOVE my results so far!! The facility itself is very clean and everyone I have interacted with have been very kind & knowledgeable. S/O to Danielle for my treatment today!!
Google
1.0/5
Jul 25, 2021
Google Ideal Image Newport News
I paid $6000+ and it didn't work at all is a reap of.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
If you are thinking about this DO IT!!! It is sooo worth it and ask for Kara!!! Kara is so absolutely awesome!!! She puts you at ease and is super fast and ITS SO WORTH IT!!!! I won’t go to anyone but her!!! She is absolutely the best!!!!!!!!
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
Jenny makes every experience so comfortable. I was so lucky to have her for my first couple of treatments and I hope to have her for every treatment moving forward. She is clearly passionate about what she does and has a sense of humor that puts you right at ease. I can only hope she’s a reflection of the rest of the team.
Google
5.0/5
Jul 23, 2021
Google Ideal Image Newport News
Jenny is amazing, I will never go to anyone but her ever. She takes her time and makes suggestions and omg she is gorgeous, that says it all. I can't wait for my 2nd filler with jenny
Google
5.0/5
Jul 22, 2021
Google Ideal Image Newport News
Danielle was amazing! So sweet and very patient and helpful. She made me feel so comfortable! Thank you for taking such good care of me!
Google
5.0/5
Jul 21, 2021
Google Ideal Image Newport News
Omg Danielle was AMAZING!!!!! She makes the process so easy and calming! Thank you so so much !
Google
5.0/5
Jul 9, 2021
Google Ideal Image Newport News
Jennifer was very informative, knows exactly what she’s doing. She is a sweetheart and a pleasure to work with! Thank you again
Google
5.0/5
Jul 9, 2021
Google Ideal Image Newport News
I have never had fillers before, being my first time I was a little nervous. It was a pleasant experience. They are so clean, professional and personable. Jenny did an amazing transformation on me. I love this place and I will go back!!