Richmond (Glen Allen)

11331 West Broad Street
Suite 129
Glen Allen, Virginia 23060
804-621-0171

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image of Richmond opened its doors in December 2011. This state of the art laser hair removal clinic is located in the Short Pump area off of West Broad Street. Ideal Image of Richmond is located in the same shopping center as ULTA Beauty, Trader Joe’s, and Longhorn Steakhouse in Short Pump Station shopping center. Short Pump Station is an eventful shopping complex offering everything from a variety of healthy foods and luxury dining to beauty solutions and home care needs. Ideal Image of Richmond welcomes walk-ins and remains current on the most up-to-date information in regards to laser hair removal. Come and visit us today!

We are conveniently located in the Short Pump Station shopping center next to Trader Joe’s and Ulta Beauty, just east of the Short Pump Towne Center on West Broad Street. We are across Broad Street from Home Depot and Target, 1/4 mile west off of I-64 on Broad Street.

North:
  1. Take I-95 South to exit 84B, and merge onto I-295 North.
  2. Continue to exit 53B and merge onto I-64 East.
  3. Take exit 178A, Short Pump Broad Street West.
  4. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
North (Using I-288):
  1. Take 288 North to West Broad Street East. Go approximately two miles, center is on your right.
South:
  1. Take I-95 North to I-64 West.
  2. Take exit 178A, Short Pump Broad Street West.
  3. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
South (Using I-288):
  1. Take 288 South to West Broad Street East. Go approximately two miles, center is on your right.
East:
  1. Take I-64 West to exit 178A, Short Pump Broad Street West.
  2. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
West:
  1. Take I-64 East to exit 178A, Short Pump Broad Street West.
  2. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
4.2/5
4.2 /5
352 Reviews

Google
5.0/5
Jun 16, 2022
Google Ideal Image Richmond
Setting up my appointment was very easy and the woman I spoke with was extremely nice and new what she was doing.
Google
5.0/5
Jun 15, 2022
Google Ideal Image Richmond
Friendly greeting, easy application and medical screening, thoughtful and honest technician, smooth Ultherapy session and comfortable environment.
Google
5.0/5
Jun 13, 2022
Google Ideal Image Richmond
It's my second time with the same nurse, she is adorable, friendly, patient and explained to me everything clear!
Google
5.0/5
Jun 10, 2022
Google Ideal Image Richmond
Very friendly and helpful. Great about explaining the process!
Google
4.0/5
Jun 8, 2022
Google Ideal Image Richmond
Had some issues with scheduling and appointment availability initially. They were short staffed and didn’t have any availability to make my appointments that I paid for. Also had an issues with my second Bbl appointment which was done by a new provider that didn’t seem knowledgeable or yield any results after. I drive 30 mins from Downtown Richmond for BBl appointments and feel like a replacement appointment should have been offered without asking for it. After that I requested my remaining appointments be with Julia who did my initial appointment and had better results with her. Julia turned my initial bad experience around and recommend her for Bbl.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Richmond
Have had some lovely people working with me. Everyone has always been informative and the treatments were quick and easy. I'm at the end of my main treatment package of hair removal and have seen a significant improvement and am very pleased with the results. I told them I thought it was about 50% improved but my wife thinks closer to 70%.
Google
5.0/5
May 27, 2022
Google Ideal Image Richmond
Amy is the best!!…Stacy is the nicest!! Short Pump is the best location!!!
Google
1.0/5
May 26, 2022
Google Ideal Image Richmond
Charge me for a contract that I wasn't sure of..never received service because had to cancel for medical reason but they was not hearing it..so not right 😕
Google
5.0/5
May 25, 2022
Google Ideal Image Richmond
The nurse Shelly was extremely patient with me and helped me through my laser treatment somehow still smiling.
Google
5.0/5
May 24, 2022
Google Ideal Image Richmond
Excellent
Google
5.0/5
May 23, 2022
Google Ideal Image Richmond
It very welcoming , informative and she treated us like family
Google
5.0/5
May 20, 2022
Google Ideal Image Richmond
I'm extremely impressed with the knowledge and professionalism. They have been patient and answered all of my questions and concerns. The procedures are amazing and I have seen a difference in my body via cool sculpting administered to the various parts of my body needing tightening.
Google
1.0/5
May 20, 2022
Google Ideal Image Richmond
Please be aware don’t sign the contract with ideal image once you sign you cannot cancel! There are barley any appointments available it’s fully booked and they keep taking new patients non stop.
Google
5.0/5
May 18, 2022
Google Ideal Image Richmond
Great experience. Nice and friendly staff. Clean rooms. Quick and easy procedure.
Google
5.0/5
May 13, 2022
Google Ideal Image Richmond
Really great!!
Google
2.0/5
May 10, 2022
Google Ideal Image Richmond
Scheduling is SO HARD. plans are very concrete and the staff isn’t flexible. The process is very quick though. And PAINFUL, but they nearly never write prescriptions for numbing cream.
Google
5.0/5
May 5, 2022
Google Ideal Image Richmond
My experience with Katie was very professional and friendly,,,Thanks Katie
Google
5.0/5
May 5, 2022
Google Ideal Image Richmond
I may not recommend the Ulta therapy ( too painful) but I'll definitely recommend Ideal Image. The staff was wonderful and understanding. Such compassion and understanding is rare.
Google
5.0/5
May 4, 2022
Google Ideal Image Richmond
Amy helped me out today and she was efficient, friendly, and nice to answer my questions. I’m super happy with my laser treatment today! Thanks Amy!
Google
5.0/5
May 2, 2022
Google Ideal Image Richmond
I had my first appointment over the weekend and I was blown away. First, Zoey was super helpful over the phone with scheduling. She was quick to call me with availability and so sweet/professional. Ashley and Stacy were amazing at my first appointment. They both greeted me and were so nice. Ashley explained everything and was so detailed from start to finish. The treatment was painless and I was impressed with the cleanliness and equipment used. Ashley and Stacy were even able to relieve stress by booking both services I purchased together to save time next time I go. Highly recommend! These ladies truly went above and beyond.
Google
5.0/5
May 1, 2022
Google Ideal Image Richmond
Google
5.0/5
Apr 30, 2022
Google Ideal Image Richmond
Amy was so amazing! She talked me through my session and made me feel so comfortable. Thank you!
Google
1.0/5
Apr 28, 2022
Google Ideal Image Richmond
Takes forever to schedule
Google
5.0/5
Apr 26, 2022
Google Ideal Image Richmond
I have had several procedures at Ideal Image, and I’m amazed at the difference they have made in my appearance and confidence. All of the nurses I’ve had are professional, patient, down-to-earth, and excited to help clients feel better about themselves. My favorite procedures have been the PPL and Ultherapy because they made such unbelievable changes on my face and neck. I’m 65, WAS very frecklely, and HAD droopiness in my face. All fixed now! I highly recommend Ideal Image.
Google
5.0/5
Apr 14, 2022
Google Ideal Image Richmond
My first but not my last visit enjoyed the experience thank you cool sculpting.
Google
5.0/5
Apr 14, 2022
Google Ideal Image Richmond
Madison is amazing. I love seeing her during my appointments. She makes the time go by so fast and it’s always a good laugh talking with her.
Google
1.0/5
Apr 12, 2022
Google Ideal Image Richmond
I had the worst experience since I paid money for a specific service and was told something different in person while at the office.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Richmond
My appointment was quick and fairly painless! The lady who did my appointment was very friendly and did a great job. The office staff greeted me upon my arrival and assisted me with scheduling my next appointment. Awesome experience overall!
Google
5.0/5
Apr 7, 2022
Google Ideal Image Richmond
Amy is the best! Had the smoothest first appointment!
Google
1.0/5
Apr 5, 2022
Google Ideal Image Richmond
When booking contract I was told I would get my first session in one week but once the contract was signed I could not get an appointment until 2 months. Asked to have a credit within 24hrs and would circle back once more offices opened in the area and now the Richmond office will not refund. Makes no sense based on the rep I spoke with that day said she would handle my return. It would seem the front end is not representing what the clinics can actually execute. I would be fine if I would just get my money back for services that I have not received.
Google
5.0/5
Mar 30, 2022
Google Ideal Image Richmond
Awesome, still love the results! I referred my Mother and she is currently getting treatments as well!!
Google
1.0/5
Mar 30, 2022
Google Ideal Image Richmond
I need my contract canceled due to an administrative error that the agent made and customer service won’t answer the phone. I was on hold for over 45 minutes and hung up because I had already wasted over 2 hours going back and forth with the agent over the phone. The marketing style feels like a scam and I felt pressured into a decision and signing a contract over zoom. At this point I am not interested in any products or services through such a company and need my contract canceled and my money refunded. I am very dissatisfied.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Richmond
Natasha was amazing, super friendly and knowledgeable and didn’t make me feel pressured into anything. I’m so glad I
Google
2.0/5
Mar 29, 2022
Google Ideal Image Richmond
Experience was nice staff very professional. But how do u expect customers to keep their treatments ontime when there are no available appointments. That's Unfair especially with the amount of money being charged!!!
Google
5.0/5
Mar 25, 2022
Google Ideal Image Richmond
Julia is amazing
Google
5.0/5
Mar 24, 2022
Google Ideal Image Richmond
I have been utilizing Idea Image for quite some time. Julia is phenomenal! She’s very personable, efficient, and thorough!
Google
4.0/5
Mar 23, 2022
Google Ideal Image Richmond
First let me start by saying laser lair removal is not for the faint at heart! It is definitely painful but having a great nurse makes the process a lot better. One of the best nurses I had was Amy! She was great and so patient with me. I would give her five stars alone. Atmosphere is decent and everything else is a little above average but nothing to rave about. But my results have been amazing and I definitely feel like I’m getting my moneys worth.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Richmond
The nurse was amazing she was easy to talk to and was very fast and efficient
Google
5.0/5
Mar 21, 2022
Google Ideal Image Richmond
Amy was amazing, could not recommend her enough. I have had laser hair removal before and this service with Ideal Image was so much faster and WAY less painful than my other laser hair removal in the same treatment area. I barely even felt a thing! I'm so happy I went with Ideal Image!!!
Google
5.0/5
Mar 17, 2022
Google Ideal Image Richmond
The entire staff at this location is wonderful! They go out of their way to help fix issues and always are very sweet and kind! I have had several issues with the corporate office and the staff at this location are always willing to help and keep me a happy and a returning customer. I highly recommend this specific location!
Google
5.0/5
Mar 17, 2022
Google Ideal Image Richmond
Very quick treatments and they’re happy to answer any questions you may have. Great customer service too!
Google
5.0/5
Mar 14, 2022
Google Ideal Image Richmond
Rochelle at the front desk has been very helpful and kind, shelly did a great job at getting me in and out of my appointment as quickly and as painlessly as possible. I hope I get her again at my next visit. I live in Yorktown, and would much rather travel to this office than the Newport News location. Super excited too see results!
Google
5.0/5
Mar 8, 2022
Google Ideal Image Richmond
Highly recommend! Have been waxing for several years before switching to laser hair, and it’s been such a good change. Julia was wonderful! She was very knowledgeable and efficient.
Google
5.0/5
Mar 8, 2022
Google Ideal Image Richmond
Excellent staff and excellent care! I was super nervous anticipating the appointment but it turned out great!!
Google
5.0/5
Mar 5, 2022
Google Ideal Image Richmond
Very quick. Katelynn was awesome. Pa. She’s the best!
Google
5.0/5
Mar 1, 2022
Google Ideal Image Richmond
The ladies here are the best! Amy rocks!
Google
1.0/5
Feb 28, 2022
Google Ideal Image Richmond
Stacey tucker the facility director is very unprofessional and rude I have everything on recording. The nurse was rushing me out after I came to my appointment early. She said because she had another customer as if I didn’t deposit $1000,00 down and was not a customer. I was supposed to get 3 body parts done she chose to do 2. When I first walked I was not acknowledged in anyway shape or form and there was no customers at the desk they was having personal conversations. I work hard for my funds and I thought I would be in good hands based off what the sales person Sarah jo expressed to me. My nurse also informed me that the sales person had no knowledge on what goes on at the clinic and the amount of procedures that would be give to me was false. And that I should have called the clinic to be properly informed the Eason the sales person lied because their job is to sell me; the nurse exact words not mines. I paid for my package yesterday I would like a full refund to be deposit back into my account. I also spoke highly of you guys to a few of my friends but now i must inform them that this place is not worth the investment I believe the nurse name was Amy or Emily.
Google
3.0/5
Feb 25, 2022
Google Ideal Image Richmond
The place is fine and the people the only think I don’t like is they don’t give the appointments every four weeks like other places they give the appointment ls every ten weeks.
Google
5.0/5
Feb 25, 2022
Google Ideal Image Richmond
Shelley was amazing!!! She was professional and very friendly! I requested her for my next treatment. Both front counter clerks were friendly as well, especially Rochelle!!! Thanks ladies!!
Google
1.0/5
Feb 25, 2022
Google Ideal Image Richmond
Here I am almost a year later with services paid in full and I have yet to see any results or have my treatment completed. My accept a client's money and not fulfill the services the that were paid in full if you are unable to accommodate your clients!
Google
1.0/5
Feb 25, 2022
Google Ideal Image Richmond
Not interested in doing business with this company. Going back in forth for a refund because they could not service the contract. Appointments are not booked until MONTHS out. Makes it very difficult to keep up with LHR cycles. I posted a review the last time they requested as they did this one and a manager commented to call in, I did, still waiting for management to respond. Take your money elsewhere!
Google
5.0/5
Feb 25, 2022
Google Ideal Image Richmond
Had a consult today with Ritchie. He is AMAZING!! He was so nice and explained everything in such detail and helped me be able to schedule what I was looking for!
Google
5.0/5
Feb 25, 2022
Google Ideal Image Richmond
I had such an enjoyable experience at Ideal Image! The staff explained everything thoroughly and answered all of my questions. I felt so comfortable there and will 100% be returning and recommending!
Google
5.0/5
Feb 25, 2022
Google Ideal Image Richmond
All the staff at the RICHMOND location were great. They really desire there 5 stars.
Google
5.0/5
Feb 24, 2022
Google Ideal Image Richmond
The local team gets 5 stars!!! Great experience today. Treatment was thorough and fast. Provider was friendly and professional. She goes above and beyond to make sure I know expectations, my questions are answered, and I'm made aware of potential new services. Laser hair removal is life changing! My skin is smooth and I'm saving money on razer refills. The only frustration is with scheduling (3 stars or less), which is not at the fault of the local team (they're awesome). I wish there was more availability on the schedule, and that I could schedule farther out. My next sessions would need to be in April/May, but the dates haven't released yet.
Google
5.0/5
Feb 24, 2022
Google Ideal Image Richmond
This was my first time having services done, and the ladies there made me feel SO very comfortable!! Everyone from my initial consult on Zoom with Denise in New York, to the lovely lady who greeted me at the front desk- Rachelle, to the lady on the iPad who cleared me for service once I arrived & of course, my tech who made my lips SO plump & beautiful- Shelli!! So very happy with my experience & the outcome!
Google
1.0/5
Feb 23, 2022
Google Ideal Image Richmond
I’ve honestly never dealt with worst customer service. After cancelling appointments on me 3 times in 2020/2021, I had to fight to extend my contract for three months to get 7/9 sessions completed. I have seen maybe 40% reduction in hair growth? So overall, I’m extremely disappointed with the experience
Google
5.0/5
Feb 23, 2022
Google Ideal Image Richmond
Wow! This was my 1st appointment and Amy made me feel so comfortable and just an overall at home feeling. I suffer from hidradenitis supparativa and laser hair removal will help a lot of my symptoms. My skin is extremely sensitive and I’ve been poked and prodded alot dealing with my condition so coming into this I was scared. I use special creams on my skin, the sensitivity alone, some unhealed areas, and the pain I experience on a daily basis is debilitating at times. With that being said, Amy was transparent and very accurate at gauging how it would feel and she did quick test spots to warm me up to the laser and literally talked me through the discomfort and stinging (which was not bad at all). I made it through just fine, she gave me some cooling Aloe gel to soothe my skin afterwards and I feel accomplished and ready to see the end results! My confidence level is rising just from the first treatment alone! Thank you Ideal Image and thank you Nurse Amy!
Google
2.0/5
Feb 23, 2022
Google Ideal Image Richmond
Ladies that I talked on the phone didn’t give the right instructions for the first appointment I had to shave in the room otherwise I couldn’t do the session. And I’m very disappointed with scheduling sessions, second one will be in 10 weeks and they didn’t have a app available to do the other areas that I bought in the package.
Google
5.0/5
Feb 22, 2022
Google Ideal Image Richmond
Awesome experience, felt very comfortable through the whole process.
Google
5.0/5
Feb 21, 2022
Google Ideal Image Richmond
It’s a tough treatment but with great nurses and front staff they make you feel like you can get through anything. My results have been amazing. ❤️💯
Google
5.0/5
Feb 19, 2022
Google Ideal Image Richmond
Very thorough consultation. I appreciate how professional and organized the whole process was. Treatment was quick and Amy, my technician was friendly and attentive.
Google
1.0/5
Feb 16, 2022
Google Ideal Image Richmond
I was very disappointed by being quoted twice a price to have my underarm touched up only to have a higher price charged in person. Further being told that basically, it is what it is. I referred 3 of my friends to your facility who are currently being treated and if I knew that you had unethical practices I would not have done so. Incidentally, another gentleman was there at the same time, coming in after me and I could hear him discussing the exact issue. Instead of taking my word for it and honoring the price, it was made to appear that I was the problem. I had other services to get completed and I decided to take my business elsewhere. Further, your representatives are not clear in explaining that unlimited treatment is while you are under care. After that it is a small service fee. While I understand that, the fee that I was quoted should have been honored at least the first time and then the mistake corrected.
Google
5.0/5
Feb 16, 2022
Google Ideal Image Richmond
Great experience. I love it here . Great customer service. My favorite is Madison , she’s great . Rochelle, front desk, was so pleasant .
Google
4.0/5
Feb 15, 2022
Google Ideal Image Richmond
I love this location and the friendliness of the staff
Google
5.0/5
Feb 14, 2022
Google Ideal Image Richmond
Kathy is very friendly & attentive to my comfortability during coolscultping treatments
Google
5.0/5
Feb 14, 2022
Google Ideal Image Richmond
Very friendly!
Google
1.0/5
Feb 9, 2022
Google Ideal Image Richmond
Sally was certainly great until I realized the results (hematoma on my upper forehead--a week later it has not gone away) and how much Dysport had been injected. Over the past 10 years, I've never had more than 45 units of Botox, Xeomin, or Dysport. The number of the 90 units I received was never discussed before the fact. In addition, I told her than I had a problem with my right eyebrow because it naturally sits higher than my left. The end result is that my right eyebrow is now much higher than it was when I walked into your office. I could not be more disappointed and I really feel that I was taken advantage of for the sake of meeting what ever your Injector's quotas are. Clearly I should have read your reviews in Yelp. Were I to comment on Yelp it would not be positive but I thought I should wait until I'm not as angry as I still am. I can't imagine why you would want to publish what I have to say so I won't bother to check the box below.
Google
5.0/5
Feb 8, 2022
Google Ideal Image Richmond
I was nervous about receiving Botox but Amy explained everything thoroughly and was very gentle. I barely felt the needles. The place looks very clean and professional. My appointment was punctual! Definitely recommend.
Google
5.0/5
Feb 7, 2022
Google Ideal Image Richmond
I went to Ideal Image for the first time a couple of days ago for my first Botox treatment. Nurse Amy did a great job with the entire procedure, taking great care of me. I would definitely recommend Ideal Image to anyone who is curious about Botox.
Google
5.0/5
Feb 6, 2022
Google Ideal Image Richmond
Katie is amazing!
Google
5.0/5
Feb 4, 2022
Google Ideal Image Richmond
Love the staff and the treatment I received 🙂
Google
5.0/5
Feb 1, 2022
Google Ideal Image Richmond
My daughter and I went in today to see Rachel. She was absolutely amazing. We are very happy with the results
Google
5.0/5
Feb 1, 2022
Google Ideal Image Richmond
Amy was very thorough and friendly, she made sure I was well taken care of! I hope she is working when I go to all of my future appointments! Very good experience! 🙂 thanks Amy!!
Google
2.0/5
Feb 1, 2022
Google Ideal Image Richmond
Customer service sucks. Communication between them is pretty much nonexistent, I’ve had to call multiple times to fix an issue that they’ve said was already taken care of. If it weren’t for the results of my service I wouldn’t come back.
Google
4.0/5
Jan 31, 2022
Google Ideal Image Richmond
The people is really nice and are very professional but get an appointment for few weeks is kind of impossible you have to wait for or lees 9-10 weeks for your next session
Google
1.0/5
Jan 31, 2022
Google Ideal Image Richmond
They constantly rescheduled appoinments were constantly rescheduled and then when i missed one by accident they basically said WELP WE CAN' HELP YOU NO MORE! Like c'mon now......I paid all that money just to only receive half of my service. I understand the policy over missing appointment but considering how many times i was rescheduled. I deserved better than being wait listed....
Google
5.0/5
Jan 30, 2022
Google Ideal Image Richmond
Shelli Busby and Katie are professional and provide excellent service all the time. They have done a great job giving me awesome results from their detailed work.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Richmond
My last visit was amazing. Amy made the process so quick and seamless! She was patient, comforting, and I know she tried to make the procedure as painless as possible. I'd love for Amy to take care of all future laser appointments that I have!
Google
5.0/5
Jan 21, 2022
Google Ideal Image Richmond
My First Experience at Ideal Image was incredible because of Julia. She was detailed in what to expect and had a great sense of humor. Julia has Great Energy and Ideal Image is fortunate to have her on your staff. Until next time.
Google
5.0/5
Jan 19, 2022
Google Ideal Image Richmond
The customer service and the nurse were awesome.
Google
3.0/5
Jan 14, 2022
Google Ideal Image Richmond
If you search for electrolysis they are the top result. They do not actually offer this service.
Google
5.0/5
Jan 14, 2022
Google Ideal Image Richmond
Great experience! The nurse Shelley is pleasant and knowledgeable!
Google
5.0/5
Jan 11, 2022
Google Ideal Image Richmond
After reading many of these reviews, I’m shocked that people have had issues with their appointments. They send you at least 5 reminders about the appointment starting a week before! And yes, if you don’t click to confirm you lose your apt, so pay attention people! They are looking out for their time and yours. I, too, was hesitant when I first dropped nearly 2k on Ideal Image’s laser hair removal, especially after getting it done at another place and not seeing the desired result. Everytime I go in, I’ve got more questions about the process. I sometimes ask the same questions to see if another tech/nurse teaches me something new about the process. All employees have been knowledgeable and patient with my questions. A HUGE shout out to Stacy and Julia. Stacy is at the front desk. She’s kind and real. Julia is the laser tech (for lack of a better term) / nurse. Julia is personable and will ask me questions about my life that I don’t even remember telling her about. I love going in to see them. Just like everything in life, you make an experience what you want. As that applies to Ideal Image, yes it’s a huge company and feels very much like that. From the sales process you initially go through on the phone to maybe getting a different laser tech / nurse everytime. That is one thing I would change about them... the sales process feels fake and it should feel more personal by having the same nurse. SOO I did change the process for me. I made it more personal by requesting Julia (and get her when she’s available), and when I want to add a service I talk to Stacy, so I don’t deal with the fake sales process. They treat me with respect, and I return it with appreciation. Bottomline, they provide an incredible laser product (that’s why they’ve taken over the country), as for the experience, you make it better if it’s not up to your expectations. Long live Ideal Image.
Google
5.0/5
Jan 7, 2022
Google Ideal Image Richmond
My very first laser treatment was great. Very professional and I enjoyed my technician Shelly and the great customer service agent Dae’Jaah. 👍🏽👍🏽
Google
1.0/5
Jan 7, 2022
Google Ideal Image Richmond
Lady was extremely rude not a professional behavior at all
Google
5.0/5
Jan 5, 2022
Google Ideal Image Richmond
the nurse was very kind and chatty. The facility was clean and welcoming
Google
5.0/5
Jan 5, 2022
Google Ideal Image Richmond
It was great❣️
Google
5.0/5
Jan 5, 2022
Google Ideal Image Richmond
Great staff
Google
1.0/5
Dec 27, 2021
Google Ideal Image Richmond
I had originally had a contract for LHR in 2020 and covid interrupted the scheduling but I finally completed it with some minor issues with scheduling and numbing cream. I also had a contract for Kybella and again had issues with scheduling and then the center ran out of the product and had to wait for more to come in. I was contacted in regards to another LHR contract and I was hesitant because of the previous scheduling issues I’ve had with Ideal Image. They constantly promote and have specials but they cannot service the clients they have. It was constant rescheduling (sometimes the same day they contacted to cancel an appointment) and excuses about not having enough nurses but I went ahead and signed another contract because the deal seemed great. I was once again contacted the day before my 1st appointment for the new contract to reschedule, I was highly upset. They said they couldn’t get me back in for another 2 months- I hadn’t even had my 1st appointment and I had to wait another 2 months? Absolutely ridiculous! I’ve requested to cancel my contract as it hasn’t even began and I’ve been quoted 4 months from signing the agreement for LHR. I’ve recently found another service provider and would suggest others look into other providers as well. Still haven’t heard back from corporate in regards to this concern. Just take your money elsewhere! (Edited my first review as they had asked for a review at the very beginning of my 1st contract but this is more accurate)
Google
1.0/5
Dec 20, 2021
Google Ideal Image Richmond
Never coming back again. Scheduled with them twice and both times showed up and was not able to receive scheduled services paid for in advance. Was not given money back.
Google
5.0/5
Dec 15, 2021
Google Ideal Image Richmond
Love the staff! Always so kind and helpful. Great place to go for fillers & laser hair removal.
Google
5.0/5
Dec 14, 2021
Google Ideal Image Richmond
From the time I walked in Ideal Image, I was greeted with a smile and was treated with care during my appointment. Customer service and professionalism has been great every time I visit.
Google
1.0/5
Dec 13, 2021
Google Ideal Image Richmond
My appointment was canceled! This isn’t the first time I have to reschedule. Don’t understand why this keeps happening, but I can wait to finish my sessions and never return or recommend anyone
Google
5.0/5
Dec 13, 2021
Google Ideal Image Richmond
the people are great
Google
3.0/5
Dec 10, 2021
Google Ideal Image Richmond
The front desk receptionist was very unpleasant this morning like she didn’t want to be there. Just the way she talked to me was off putting. I wish I would’ve gotten her name because I’ve gone over 4 times now and this was the first unpleasant experience.
Google
1.0/5
Dec 2, 2021
Google Ideal Image Richmond
I did not feel the person (Lisa) I spoke with was helpful, she did not give me much information on pricing she was dismissive she rushed me off the phone. Did not receive any pricing information requested or Many details About services offered.
Google
5.0/5
Dec 1, 2021
Google Ideal Image Richmond
FRIENDLY STAFF
Google
5.0/5
Nov 27, 2021
Google Ideal Image Richmond
It was very comfortable, quick and friendly. Julia was very knowledgeable and gentle. I have been doing Botox and wrinkles relaxer injection since 2014 and this is the first time I achieved the results that I wanted. I highly recommend Julia Simons for your Botox treatment. Stacy the concierge/ the front desk person was friendly as well.
Google
1.0/5
Nov 26, 2021
Google Ideal Image Richmond
The nurse Katie was awesome. The front receptionist Stacy and Jazzmyn were very nice but caused so many issues for me I've had to file complaints with the better business bureau. Ideal image owes me $800 but canceled my upcoming appointments for areas I paid for over 6 months ago on the basis of non payment due to errors made by both Jazzmyn and Stacy. Now I have to go through th hasel of getting these resceduled. I plan to warn as many people as possible about the sceduling scam your running here.