Richmond (Glen Allen)

11331 West Broad Street
Suite 129
Glen Allen, Virginia 23060
804-621-0171

Current Promotions

Monday 08:00am - 08:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Ideal Image of Richmond opened its doors in December 2011. This state of the art laser hair removal clinic is located in the Short Pump area off of West Broad Street. Ideal Image of Richmond is located in the same shopping center as ULTA Beauty, Trader Joe’s, and Longhorn Steakhouse in Short Pump Station shopping center. Short Pump Station is an eventful shopping complex offering everything from a variety of healthy foods and luxury dining to beauty solutions and home care needs. Ideal Image of Richmond welcomes walk-ins and remains current on the most up-to-date information in regards to laser hair removal. Come and visit us today!

We are conveniently located in the Short Pump Station shopping center next to Trader Joe’s and Ulta Beauty, just east of the Short Pump Towne Center on West Broad Street. We are across Broad Street from Home Depot and Target, 1/4 mile west off of I-64 on Broad Street.

North:
  1. Take I-95 South to exit 84B, and merge onto I-295 North.
  2. Continue to exit 53B and merge onto I-64 East.
  3. Take exit 178A, Short Pump Broad Street West.
  4. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
North (Using I-288):
  1. Take 288 North to West Broad Street East. Go approximately two miles, center is on your right.
South:
  1. Take I-95 North to I-64 West.
  2. Take exit 178A, Short Pump Broad Street West.
  3. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
South (Using I-288):
  1. Take 288 South to West Broad Street East. Go approximately two miles, center is on your right.
East:
  1. Take I-64 West to exit 178A, Short Pump Broad Street West.
  2. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
West:
  1. Take I-64 East to exit 178A, Short Pump Broad Street West.
  2. Go approximately 1/2 mile and the center is on the left in Short Pump Station.
4.2/5
4.2 /5
405 Reviews

Google
5.0/5
Nov 11, 2022
Google Ideal Image Richmond
My nurse was incredible. She always makes my experience great. I’ll never go to anyone but her and I’ll recommend all my friends/family to seek her out personally.
Google
4.0/5
Nov 10, 2022
Google Ideal Image Richmond
The person I talked to was very nice and professional. He explained the different packages and the prices. Also, the monthly payment and the option is subscription. I had to decline because of the cost!
Google
5.0/5
Nov 7, 2022
Google Ideal Image Richmond
Amy was amazing. She is great at all procedures that I have had with her.
Google
5.0/5
Oct 26, 2022
Google Ideal Image Richmond
The Glen Allen location's staff could not be more accomodating and friendly. They pay special attention to detail - to ensure you get the results you are looking for. I feel so fortunate to have the opportunity to get rid of my stubborn fat - at 65 years old - nonsurgically. I can't wait for next summer. I'm going to fit in so many clothes - I haven't been able to get into!
Google
4.0/5
Oct 25, 2022
Google Ideal Image Richmond
Stephanie was awesome..prompt, professional and informative!
Google
5.0/5
Oct 21, 2022
Google Ideal Image Richmond
Great service and experience
Google
5.0/5
Oct 20, 2022
Google Ideal Image Richmond
great pricing, consultation was a breeze, never going back to waxing again.
Google
5.0/5
Oct 20, 2022
Google Ideal Image Richmond
She was very patient and she was very welcoming (as are all of my doctors), she also had conversations with me to keep me calm and she always made sure I was ok and this session was very smooth.can’t wait to return
Google
5.0/5
Oct 18, 2022
Google Ideal Image Richmond
Everyone is so nice! My initual intake was smooth! I felt well informed regarding pricing and telling me about the services and products. I felt really comfortable about my choices for laser hair removal.
Google
5.0/5
Oct 10, 2022
Google Ideal Image Richmond
I had a great first experience. All of the ladies were extremely nice and answered all the questions I had! Highly recommend.
Google
5.0/5
Oct 5, 2022
Google Ideal Image Richmond
Staff is very friendly and professional.
Google
5.0/5
Oct 2, 2022
Google Ideal Image Richmond
Great staff
Google
1.0/5
Sep 29, 2022
Google Ideal Image Richmond
The consultant was rude and rushing the consultation. She asked if it was a good time to do the consultation and I told her it was. I got up to close a door and muted my mic while she was talking and sharing the before and after pictures because there was noise in the background. I wanted to be able to hear the consultant clearly and without interruption. Because I got up to close a door and muted my mic, the consultant stopped showing the before and after pictures and proceeded to tell me that she can’t have a conversation by herself. I explained to her that I was listening to her discuss the before and after pictures, if I had a question or comment I would’ve let it be known. She replied with “let’s just get to the pricing”. After giving me the price, she asked if that’s something I’d be willing to do and I said I would have to think about it. Then she immediately said something along the lines of “thank you, have a good day” and cut the zoom in the middle of me trying to say thank you. The whole thing seemed rushed and ingenuine.
Google
5.0/5
Sep 27, 2022
Google Ideal Image Richmond
Always amazing! Staff are friendly and helpful.. love them all!
Google
4.0/5
Sep 26, 2022
Google Ideal Image Richmond
I had a consult recently and the young lady was extremely nice, knowledgeable, and accommodating! Thank you for a wonderful experience 🤗
Google
5.0/5
Sep 23, 2022
Google Ideal Image Richmond
My experience with Casey was very professional and friendly,,,Thanks Casey
Google
5.0/5
Sep 20, 2022
Google Ideal Image Richmond
I had Shelli as my technician for my laser hair removal, and she was absolutely wonderful. She makes an otherwise painful treatment fly by. Siri professional, Personable and an absolute expert in her field.
Google
5.0/5
Sep 20, 2022
Google Ideal Image Richmond
After reading many of these reviews, I’m shocked that people have had issues with their appointments. They send you at least 5 reminders about the appointment starting a week before! And yes, if you don’t click to confirm you lose your apt, so pay attention people! They are looking out for their time and yours. I, too, was hesitant when I first dropped nearly 2k on Ideal Image’s laser hair removal, especially after getting it done at another place and not seeing the desired result. Everytime I go in, I’ve got more questions about the process. I sometimes ask the same questions to see if another tech/nurse teaches me something new about the process. All employees have been knowledgeable and patient with my questions. A HUGE shout out to Stacy and Julia. Stacy is at the front desk. She’s kind and real. Julia is the nurse, who is personable and will ask me questions about my life that I don’t even remember telling her about. I love going in to see them. Just like everything in life, you make an experience what you want. As that applies to Ideal Image, yes it’s a huge company and feels very much like that. From the sales process you initially go through on the phone to maybe getting a different laser tech / nurse everytime. That is one thing I would change about them... the sales process feels fake and it should feel more personal by having the same nurse. SOO I did change the process for me. I made it more personal by requesting Julia (and get her when she’s available), and when I want to add a service I talk to Stacy, so I don’t deal with the fake sales process. They treat me with respect, and I return it with appreciation. Bottomline, they provide an incredible laser product (that’s why they’ve taken over the country), as for the experience, you make it better if it’s not up to your expectations. Long live Ideal Image.
Google
2.0/5
Sep 20, 2022
Google Ideal Image Richmond
The nurse did not apply any aftercare products to the area. I left with burning armpits. It was an unsatisfactory experience overall.
Google
5.0/5
Sep 19, 2022
Google Ideal Image Richmond
Amazing staff! Every encounter I’ve had has been great.
Google
5.0/5
Sep 9, 2022
Google Ideal Image Richmond
Madison was my tech this morning and she was amazing. Even though I have had a couple of sessions now, she told me what she was doing and always made sure I was comfortable. She went above and beyond and was very thorough. I hope I get her next time as well!
Google
5.0/5
Sep 9, 2022
Google Ideal Image Richmond
Stephanie Carl was my nurse and she was phenomenal! The front desk staff was very nice and accommodating. Masks were required and the space was very clean.
Google
5.0/5
Sep 5, 2022
Google Ideal Image Richmond
Wonderful!
Google
1.0/5
Sep 2, 2022
Google Ideal Image Richmond
When I first hear about Ideal Image was at one of sponsored advertisement at Instagram, first thing I did was look on their account and read the comments, everything was good, so though that the company was reliable. Now that I had the worst experience with them I went back and wrote in the comments what happened to me. For my surprise they deleted all my comments and block me, now I understood why they did not have any bad comments. It's just one prof that this company is not reliable at all. If you still have time, run from them. The seller person sell something different than they actually they deliver, don't believe in what they say, read all the small print in our contract. Yes! They lie to you to get your money! I'm still in the process to get my money back. They told me they won't return. They left the comment below to look like they want to resolve the problem, but after I sent the email with all the information after a week they still did not have done any call.
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Great Staff! Stephanie lasered off every piece of hair on my face I've never felt prettier!
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
❤️ this. Great results
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Can we talk about excellent customer service? Let’s talk about it. Everyone I’ve interacted with at this location is sweet as pie, and extremely helpful. However, they’re all blown out of the water by my nurse Madison! We hit it off immediately (Madisons gotta stick together right?), and she makes me feel so comfortable during my treatments that I’m able to relax and shake off the nerves that come with showing someone else the things you want to improve about your body. She’s outstandingly considerate, and the thoroughness in her attention to detail is supreme. I’ve only had laser treatments so far, but the fact that nurses here are trained in multiple practices has me considering seeing Madison for Botox as well. I couldn’t recommend her more! Just don’t all book with her at once so I can still go see my girl!
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
I 10000% recommended ideal image Richmond for Botox and lip filler appointments! Madison,Julia,Amy, and Shelly have all done such an amazing job and I love my results. I will be back soon
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Ideal Image Glen Allen location is amazing! I have such a phobia with needles and doctors offices and Madison and Julia made my lip filler experience a BREEZE. I even got a little light headed and they gave me water and an ice pack to cool me off until I left. I also came in for laser hair removal which has been done by Stephanie and Amy, both are amazing not only with just the procedures but their pace, compassion, and attentiveness as well. Steph really went above and beyond to get EVERY hair. I HIGHLY recommend going to try a service of your own!
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Friendly staff, awesome experience.
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
The staff is so friendly from the moment you walk in the door! Laser hair removal has changed my life but cannot wait to try out all of the other services.
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Katie did my Cool sculpting back in March and I’ve never looked better! Thank you ideal image and Katie!
Google
5.0/5
Aug 31, 2022
Google Ideal Image Richmond
Madison was wonderful! 5 stars!
Google
5.0/5
Aug 30, 2022
Google Ideal Image Richmond
I was well taken care of. Amie is the best!
Google
5.0/5
Aug 26, 2022
Google Ideal Image Richmond
Great consultation. Informative. Encouraging
Google
5.0/5
Aug 26, 2022
Google Ideal Image Richmond
I loved the ladies at the front desk and Amy, who did the Botox procedure on my face. She was patient & I feel like she truly tried to help me get the results I want. I appreciate everyone there. This is something I have to work an extra job & budget for so I don't take it for granted. Thanks to the Ideal Image Team!
Google
5.0/5
Aug 25, 2022
Google Ideal Image Richmond
Great technician - understood my concerns!
Google
2.0/5
Aug 25, 2022
Google Ideal Image Richmond
the scheduling was difficult and I missed out on the whole amount of services my contract provided because I ran out of time.
Google
5.0/5
Aug 25, 2022
Google Ideal Image Richmond
Amazing experience!
Google
5.0/5
Aug 22, 2022
Google Ideal Image Richmond
It was my first time but once I continue my treatments it's going to be worth it.
Google
5.0/5
Aug 17, 2022
Google Ideal Image Richmond
Very informative
Google
5.0/5
Aug 15, 2022
Google Ideal Image Richmond
My experience was great. My tech was very friendly and knowledgeable. She answered every question that I had and made me feel very comfortable.
Google
5.0/5
Aug 12, 2022
Google Ideal Image Richmond
Very sweet and knowledgeable staff
Google
5.0/5
Aug 11, 2022
Google Ideal Image Richmond
I will say that when I started, I wanted to stay with the same technician, simply for comfortability purposes. But, that wasn't ideal because of my schedule anthere's.. every technician I had was amazing!! Don't be nervous! ♡
Google
5.0/5
Aug 10, 2022
Google Ideal Image Richmond
Thank you, my technician/expert talked me thru step by step and insuring me the end results will be more the worth while. Thank you for the vote of confidence and taking care of me.
Google
5.0/5
Aug 8, 2022
Google Ideal Image Richmond
They were very thorough in explaining everything to me. My options payment plans I just all around great and helpful.
Google
5.0/5
Aug 4, 2022
Google Ideal Image Richmond
Friendly staff. Compassionate
Google
5.0/5
Aug 2, 2022
Google Ideal Image Richmond
My Nurse (I believe her name was Madison) was AMAZING! Not only was she super professional and thorough throughout my treatment, but she was extremely nice and personable. She educated me about some of the things she noticed about my face/chin after my services, and went above and beyond to make sure I was comfortable throughout the process and had the tools I needed for afterwards, in the event that I had any type of reaction.
Google
1.0/5
Aug 1, 2022
Google Ideal Image Richmond
Bad customer service inpersonable and tardy
Google
5.0/5
Jul 27, 2022
Google Ideal Image Richmond
Got LHR for my underarms here. The facilities are very clean and the staff is always timely. All the nurses I've worked with are great, but special shout out to Madison and Stephanie for taking the extra time to make sessions more comfortable for me. All the staff and patients are required to mask which also makes it less stressful for me as a reoccurring customer. Ideal Image has their own numbing cream which is quite pricey ($45 for a small tube), but it does work. Just make sure to apply it 90-60 mins before the appointment. I apply multiple layers within that time frame and also ask for ice while the nurse is firing up the lasers. Stephanie did tell me that icing may reduce the laser's effectiveness but I've seen 95% reduction of hair so that is not a concern for me. Overall I'm pleased with the experience and am considering getting other areas LSR'ed here as well
Google
1.0/5
Jul 25, 2022
Google Ideal Image Richmond
BEWARE! They will limit how often you can come in, especially if you sign up for a plan that is X months. My wife signed up and was told she can come in as many times as she wants within a 16 month window. They recommend 8 weeks in between treatments. After her last treatment, she was told that there were no appointments available within the next 2 and a half months, and that the month after was not open for scheduling yet. And they could not even tell her when it WOULD be available. Just that she should keep calling back until it's open. This is the second time this has happened. Also, they encourage you to check online for appointments, in case somebody cancels, but you can't see the availability unless you cancel your existing appointment first. Really just seems like they are trying to limit how many treatments you can get. We have used another service before, and never had any issues like this.
Google
5.0/5
Jul 20, 2022
Google Ideal Image Richmond
I waited too long to do this! I am so happy to report that I had a fantastic experience on my first visit. Laser hair removal seemed scary and mysterious to me, but the amazing staff made me feel instantly comfortable. Stephanie was patient with my questions and I felt like she truly cared about my experience. The actual laser felt like a spicy sprinkler, and not as painful as I expected. I’m looking forward to my next visit and seeing results soon!
Google
5.0/5
Jul 20, 2022
Google Ideal Image Richmond
Love my experience every time I come in! Great staff, clean environment, wonderful results!!!
Google
1.0/5
Jul 13, 2022
Google Ideal Image Richmond
Please be aware don’t sign the contract with ideal image once you sign you are lied to. I was told okay to cancel and refunded within three days. Now only with a medical condition. You are only going to get the dates once you sign and pay. False information given an extremely rude and lied too. Extremely disappointed and upset as I have had service once before and was pleased. Was also told my next installment payments will not come out of my account and email to confirm will be sent, have not received as of yet per their Corporate Case worker. Please be careful. Also please go on BBB REVIEWS.
Google
5.0/5
Jul 11, 2022
Google Ideal Image Richmond
Just came for a consult on laser hair removal to ensure I’m a good candidate. The staff is amazing! One of the nurses, Julie, did my consult and had me under the super bright lights to do a thorough consult rather than just a zoom call. At the front desk, the ladies who helped me out thoroughly explained all of my options for payments, discounts, the membership (which is well worth it, in my opinion). To top it all off everyone was friendly and professional. The facility is nice and clean as well. 😉
Google
5.0/5
Jul 11, 2022
Google Ideal Image Richmond
Staff was super friendly and helpful - awesome overall experience!
Google
5.0/5
Jul 8, 2022
Google Ideal Image Richmond
Madison was amazing! I love the staff at Idealimage.com
Google
1.0/5
Jul 5, 2022
Google Ideal Image Richmond
Poor scheduling
Google
5.0/5
Jun 30, 2022
Google Ideal Image Richmond
My second but not my last visit enjoyed every experience thank you cool sculpting.
Google
5.0/5
Jun 30, 2022
Google Ideal Image Richmond
Madison is amazing & did my filler + botox perfect!!!
Google
5.0/5
Jun 30, 2022
Google Ideal Image Richmond
Always amazing! Love love love all the ladies here! I highly recommend
Google
5.0/5
Jun 28, 2022
Google Ideal Image Richmond
very good attention I am delighted
Google
5.0/5
Jun 23, 2022
Google Ideal Image Richmond
The front desk staff was polite, warm, friendly, and thorough. I felt welcomed as soon as I walked in because the environment felt so kind. Aside from the intense pain of laser hair removal, my nurse was mind-blowingly awesome! I couldn’t have survived the tough spots of the procedure if it wasn’t for her—seriously! She was so personable that it felt like I was catching up with an old friend. Not to mention that she was extremely knowledgeable about the process and comfortable with the procedure, so that eased any concerns I had.
Google
1.0/5
Jun 23, 2022
Google Ideal Image Richmond
🚩A representative used my own insecurity to try to guilt me into purchasing a payment plan for a treatment (to fix the insecurity) that had not been seen by a medical professional. When I told them that I would prefer to have a face-to-face consultation with a medical profesional before committing to a treatment that would cost $1,200, they told me that the consultation we were having over zoom was the only consultation I would ever receive. They then tried to manipulate me into purchasing the plan because they “gave me a huge discount” (of approximately $3K) and if I didn’t buy it then, then I wouldn’t have the opportunity to get the same discount I was originally given at a later date.🚩 I thought this business would be the best because it has the most reviews on google (about 600 five stars) but a facility that demands large sums of money before even seeing the patient DOES NOT care about the patient.
Google
1.0/5
Jun 20, 2022
Google Ideal Image Richmond
Very Disappointed!!! I did a consultation and called to cancel without any appointments schedule. I was informed that I wouldn't have an issue canceling because I just signed up and someone would contact me in three days. Weeks later they contacted me stating I can't cancel because I signed a non refundable contract. I WOULDN'T RECOMMENDED THIS COMPANY AT ALL!
Google
5.0/5
Jun 16, 2022
Google Ideal Image Richmond
Setting up my appointment was very easy and the woman I spoke with was extremely nice and new what she was doing.
Google
5.0/5
Jun 15, 2022
Google Ideal Image Richmond
Friendly greeting, easy application and medical screening, thoughtful and honest technician, smooth Ultherapy session and comfortable environment.
Google
5.0/5
Jun 13, 2022
Google Ideal Image Richmond
It's my second time with the same nurse, she is adorable, friendly, patient and explained to me everything clear!
Google
5.0/5
Jun 10, 2022
Google Ideal Image Richmond
Very friendly and helpful. Great about explaining the process!
Google
4.0/5
Jun 8, 2022
Google Ideal Image Richmond
Had some issues with scheduling and appointment availability initially. They were short staffed and didn’t have any availability to make my appointments that I paid for. Also had an issues with my second Bbl appointment which was done by a new provider that didn’t seem knowledgeable or yield any results after. I drive 30 mins from Downtown Richmond for BBl appointments and feel like a replacement appointment should have been offered without asking for it. After that I requested my remaining appointments be with Julia who did my initial appointment and had better results with her. Julia turned my initial bad experience around and recommend her for Bbl.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Richmond
Have had some lovely people working with me. Everyone has always been informative and the treatments were quick and easy. I'm at the end of my main treatment package of hair removal and have seen a significant improvement and am very pleased with the results. I told them I thought it was about 50% improved but my wife thinks closer to 70%.
Google
5.0/5
May 27, 2022
Google Ideal Image Richmond
Amy is the best!!…Stacy is the nicest!! Short Pump is the best location!!!
Google
1.0/5
May 26, 2022
Google Ideal Image Richmond
Charge me for a contract that I wasn't sure of..never received service because had to cancel for medical reason but they was not hearing it..so not right 😕
Google
5.0/5
May 25, 2022
Google Ideal Image Richmond
The nurse Shelly was extremely patient with me and helped me through my laser treatment somehow still smiling.
Google
5.0/5
May 24, 2022
Google Ideal Image Richmond
Excellent
Google
5.0/5
May 23, 2022
Google Ideal Image Richmond
It very welcoming , informative and she treated us like family
Google
5.0/5
May 20, 2022
Google Ideal Image Richmond
I'm extremely impressed with the knowledge and professionalism. They have been patient and answered all of my questions and concerns. The procedures are amazing and I have seen a difference in my body via cool sculpting administered to the various parts of my body needing tightening.
Google
1.0/5
May 20, 2022
Google Ideal Image Richmond
Please be aware don’t sign the contract with ideal image once you sign you cannot cancel! There are barley any appointments available it’s fully booked and they keep taking new patients non stop.
Google
5.0/5
May 18, 2022
Google Ideal Image Richmond
Great experience. Nice and friendly staff. Clean rooms. Quick and easy procedure.
Google
5.0/5
May 13, 2022
Google Ideal Image Richmond
Really great!!
Google
2.0/5
May 10, 2022
Google Ideal Image Richmond
Scheduling is SO HARD. plans are very concrete and the staff isn’t flexible. The process is very quick though. And PAINFUL, but they nearly never write prescriptions for numbing cream.
Google
5.0/5
May 5, 2022
Google Ideal Image Richmond
I may not recommend the Ulta therapy ( too painful) but I'll definitely recommend Ideal Image. The staff was wonderful and understanding. Such compassion and understanding is rare.
Google
5.0/5
May 4, 2022
Google Ideal Image Richmond
Amy helped me out today and she was efficient, friendly, and nice to answer my questions. I’m super happy with my laser treatment today! Thanks Amy!
Google
5.0/5
May 2, 2022
Google Ideal Image Richmond
I had my first appointment over the weekend and I was blown away. First, Zoey was super helpful over the phone with scheduling. She was quick to call me with availability and so sweet/professional. Ashley and Stacy were amazing at my first appointment. They both greeted me and were so nice. Ashley explained everything and was so detailed from start to finish. The treatment was painless and I was impressed with the cleanliness and equipment used. Ashley and Stacy were even able to relieve stress by booking both services I purchased together to save time next time I go. Highly recommend! These ladies truly went above and beyond.
Google
5.0/5
May 1, 2022
Google Ideal Image Richmond
Google
5.0/5
Apr 30, 2022
Google Ideal Image Richmond
Amy was so amazing! She talked me through my session and made me feel so comfortable. Thank you!
Google
1.0/5
Apr 28, 2022
Google Ideal Image Richmond
Takes forever to schedule
Google
5.0/5
Apr 14, 2022
Google Ideal Image Richmond
Madison is amazing. I love seeing her during my appointments. She makes the time go by so fast and it’s always a good laugh talking with her.
Google
1.0/5
Apr 12, 2022
Google Ideal Image Richmond
I had the worst experience since I paid money for a specific service and was told something different in person while at the office.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Richmond
My appointment was quick and fairly painless! The lady who did my appointment was very friendly and did a great job. The office staff greeted me upon my arrival and assisted me with scheduling my next appointment. Awesome experience overall!
Google
5.0/5
Apr 7, 2022
Google Ideal Image Richmond
Amy is the best! Had the smoothest first appointment!
Google
1.0/5
Apr 5, 2022
Google Ideal Image Richmond
When booking contract I was told I would get my first session in one week but once the contract was signed I could not get an appointment until 2 months. Asked to have a credit within 24hrs and would circle back once more offices opened in the area and now the Richmond office will not refund. Makes no sense based on the rep I spoke with that day said she would handle my return. It would seem the front end is not representing what the clinics can actually execute. I would be fine if I would just get my money back for services that I have not received.
Google
5.0/5
Mar 30, 2022
Google Ideal Image Richmond
Awesome, still love the results! I referred my Mother and she is currently getting treatments as well!!
Google
1.0/5
Mar 30, 2022
Google Ideal Image Richmond
I need my contract canceled due to an administrative error that the agent made and customer service won’t answer the phone. I was on hold for over 45 minutes and hung up because I had already wasted over 2 hours going back and forth with the agent over the phone. The marketing style feels like a scam and I felt pressured into a decision and signing a contract over zoom. At this point I am not interested in any products or services through such a company and need my contract canceled and my money refunded. I am very dissatisfied.
Google
2.0/5
Mar 29, 2022
Google Ideal Image Richmond
Experience was nice staff very professional. But how do u expect customers to keep their treatments ontime when there are no available appointments. That's Unfair especially with the amount of money being charged!!!
Google
5.0/5
Mar 29, 2022
Google Ideal Image Richmond
Natasha was amazing, super friendly and knowledgeable and didn’t make me feel pressured into anything. I’m so glad I
Google
5.0/5
Mar 25, 2022
Google Ideal Image Richmond
Julia is amazing
Google
5.0/5
Mar 24, 2022
Google Ideal Image Richmond
I have been utilizing Idea Image for quite some time. Julia is phenomenal! She’s very personable, efficient, and thorough!
Google
4.0/5
Mar 23, 2022
Google Ideal Image Richmond
First let me start by saying laser lair removal is not for the faint at heart! It is definitely painful but having a great nurse makes the process a lot better. One of the best nurses I had was Amy! She was great and so patient with me. I would give her five stars alone. Atmosphere is decent and everything else is a little above average but nothing to rave about. But my results have been amazing and I definitely feel like I’m getting my moneys worth.
Google
5.0/5
Mar 22, 2022
Google Ideal Image Richmond
The nurse was amazing she was easy to talk to and was very fast and efficient