Virginia Beach

4725 Virginia Beach Blvd
Suite 140
Virginia Beach, Virginia 23462
757-802-3940

CURRENT PROMOTIONS

Sun 8:00am - 4:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Virginia Beach is surrounded by water and minutes away from the largest naval base in the world. This means that we treat our Military clients with needs of eliminating stubborn fat and the convenience of smooth, hair-free skin. Also, enjoy our other services that treat sun spots, age spots, skin lifting & tightening and wrinkles. With the services that we provide, we can deliver a personalized treatment proposal that is unique to each client with natural, long lasting results.
  • Our Nurse Practitioners and Registered Nurses have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting, Ultherapy, BroadBand Light Therapy, and injectables including Botox, Juvéderm, and Restylane.
  • Our friendly staff are eager to talk about any concerns you may have. No concern is too big or too small. Call or walk in to Ideal Image Virginia Beach, we’d love to help you!
From West/Northwest:
    1. Begin on 64 East.
    2. Take the 264 East exit towards Virginia Beach.
    3. Continue about 7 miles and take Exit 16 for Witchduck Road.
    4. Take right onto S Witchduck Rd. Continue less than a mile and take right onto Virginia Beach Blvd.
    5. Continue approximately one mile and then turn right into the Towne Center Market Place shopping center.
    6. The shopping center will be about 100 yards before the intersection of Independence Blvd and Virginia Beach Blvd.
From East:
    1. Take 264 West to Exit 17B for S Independence Blvd/Pembroke Area.
    2. Continue on Independence Blvd for less than a mile and turn left on to Virginia Beach Blvd.
    3. Take first left into the Towne Center Market Place shopping center.
From North (Eastern Shore):
    1. Follow US 13 South to the Chesapeake Bay Bridge Tunnel.
    2. Exit on to Independence Blvd.
    3. Continue for about 4 miles then turn right on to Virginia Beach Blvd.
    4. Take first left into the Towne Center Market Place shopping center.
From South (North Carolina):
    1. Follow NC-168 North to VA-168 North/Chesapeake Expressway.
    2. Take Exit 12 to merge on to VA-190 East/Kempsville Rd.
    3. Continue about 9.5 miles on Kempsville Rd which will turn into Witchduck Rd.
    4. Turn right on to Virginia Beach Blvd.
    5. Continue approximately one mile and then turn right into the Towne Center Market Place shopping center.
    6. The shopping center will be about 100 yards before the intersection of Independence Blvd and Virginia Beach Blvd.
4.0/5
4.0 /5
248 Reviews

Google
5.0/5
Apr 8, 2021
Google Ideal Image Virginia Beach
The first thing I noticed when I entered the Virginia Beach location was the "smile beneath the mask" ...thanks COVID. I did not have to wait, and Laura came right out to get me. She introduced herself and happily answered my questions abut her experience and qualifications. She explained that would photograph me, then have me "make faces" as she marked my lines for treatment. She was self-critical, and that was reassuring as she recommended a few extra units. The clinic was clean, organized, and pleasant. I am truly looking forward to scheduling my NEXT TREATMENT as I am now a lifetime member. Thank YOU Ideal Image!! I am excited to age backwards! Dawn Marie
Google
5.0/5
Apr 8, 2021
Google Ideal Image Virginia Beach
I was very well taken care of and the experience was great.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Virginia Beach
Laura is great! Always professional and friendly. She always makes me feel comfortable.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Virginia Beach
Aylin was great today! Love coming here
Google
5.0/5
Apr 7, 2021
Google Ideal Image Virginia Beach
Kayla is AMAZING!! I had my second laser hair removal treatment today, and she made the entire process so easy! She made me feel so comfortable and made sure I knew what was happening every step of the way!!
Google
5.0/5
Apr 7, 2021
Google Ideal Image Virginia Beach
Aylin was amazing! I appreciate how professional and nice she was. Extremely knowledgeable
Google
5.0/5
Apr 6, 2021
Google Ideal Image Virginia Beach
Aylin was amazing! See you next time!
Google
5.0/5
Apr 4, 2021
Google Ideal Image Virginia Beach
Tiffany is my girl. She’s fantastic at communicating with me about what to expect at every visit, she’s fast and she has really listened to my care concerns for after care and helped me navigate the process like a champ. I have seen other staff there and enjoyed them so much but Tiffany is who I have scheduled to see the last few visits because of her personality and skills. I highly recommend this location for their care, skill and cleanliness. I always feel safe and valued. Thank you all for taking a self esteem issue of mine and making me feel beautiful again.
Google
5.0/5
Apr 2, 2021
Google Ideal Image Virginia Beach
My lip fillers always look A1! No ducky lips, always full and natural. No matter who I get , they are always good. My last recent experience was with Laura and she’s awesome .
Google
5.0/5
Apr 2, 2021
Google Ideal Image Virginia Beach
Everyone there is super nice and very professional. They are very efficient during the appointments, and one of the nurses even had me come in during her lunch break to finish.
Google
5.0/5
Mar 31, 2021
Google Ideal Image Virginia Beach
Awesome staff I love this location
Google
5.0/5
Mar 31, 2021
Google Ideal Image Virginia Beach
This was my first visit to ideal image. Mindy, I can’t thank enough for making me feel comfortable throughout the entire visit! I was extremely nervous and she put me at ease with her knowledge, compassion, and professionalism. I would highly recommend her to anyone that is considering laser hair Removal! Thank you!!!!
Google
5.0/5
Mar 31, 2021
Google Ideal Image Virginia Beach
Megan was super helpful! She was wonderful at explaining the difference between CoolSculpting and Kybella. It’s because of her and her attitude that I decided to go with Ideal Image for my procedure.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Virginia Beach
Aylin was very professional and thorough. She provided the best treatment experience I have ever received at ideal image.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Virginia Beach
Aylin, is the absolute best! She a superwoman, and made me look like my inner diva! She's patient and professional, and funny to boot! Very knowledgeable and answered my gazillions of questions without making me feel rushed. I only trust to take care of me, she's that damn good!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Virginia Beach
Aylin is an outstanding RN and I’m very happy with my first laser hair removal treatment. She had friendly, positive energy, very knowledgeable and took her time and explained everything thoroughly. I was very nervous for my first appointment but she made it a great experience! I highly recommend her!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Virginia Beach
I had the absolute best experience. Everyone was extremely nice. Everything was explained in detail. It was a very pleasant experience!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Virginia Beach
Kaitlin (receptionist) and Kayla (technician) were both great! Kaitlin helped me set up appts easily and Kayla made me feel at ease and explained everything prior to starting the treatments! It was a wonderful experience, thanks
Google
5.0/5
Mar 29, 2021
Google Ideal Image Virginia Beach
Tiffany is extremely professional, courteous and respectful. She helped me through the process and made everything enjoyable. Through her actions you can tell she is an expert at her field and makes you feel comfortable with the whole process.
Google
5.0/5
Mar 26, 2021
Google Ideal Image Virginia Beach
Amazing customer service and very informative
Google
5.0/5
Mar 25, 2021
Google Ideal Image Virginia Beach
Kayla at Virginia Beach, was amazing she made my experience fantastic!
Google
5.0/5
Mar 25, 2021
Google Ideal Image Virginia Beach
My experience has been fabulous from day 1. I have returned 3x for services and will tell my friends. The staff has gone out of their way to fit my tight schedule and provide options for discounts on services. I came in to schedule my 4th sesseon and they squeezed me in that night. Great sales and fabulous nurses❤
Google
5.0/5
Mar 24, 2021
Google Ideal Image Virginia Beach
Kayla was very kind and explained the process very thoroughly. Will definitely ask for her again.
Google
5.0/5
Mar 24, 2021
Google Ideal Image Virginia Beach
The procedure chosen during my virtual consult was not right for me. The staff was honest and accomodated me with a new appointment , and with a different procedure, and worked it out where I didn't have to pay much more. Wonderful!
Google
5.0/5
Mar 24, 2021
Google Ideal Image Virginia Beach
I truly appreciated how thorough, pleasant and informative my RN was today.
Google
5.0/5
Mar 23, 2021
Google Ideal Image Virginia Beach
I had my upper lip done at the Virginia Beach location with Kayla and it was the BEST experience thus far! Kayla was very professional, quick and knowledgeable! Highly recommend.
Google
5.0/5
Mar 22, 2021
Google Ideal Image Virginia Beach
The young lady I had was very good. I feel she was thorough.
Google
5.0/5
Mar 19, 2021
Google Ideal Image Virginia Beach
Tiffany was excellent and very professional. She provided excellent service. She took about 5 years off of my appearance. I have gained some many compliments. Thanks ago K Washington
Google
5.0/5
Mar 19, 2021
Google Ideal Image Virginia Beach
Tiffany was awesome and very helpful!!!!
Google
5.0/5
Mar 19, 2021
Google Ideal Image Virginia Beach
I have been wanting to try laser hair removal for a long time. You guys made it affordable with the payment options! But most importantly the woman who helped set me up made me feel so comfortable and once I was finished signing up I really felt like I had made the right decision. She fully explained everything and found me an appointment just a couple weeks away! I can’t wait to start this very long awaited hair removal journey!!
Google
5.0/5
Mar 19, 2021
Google Ideal Image Virginia Beach
The Nurse was very friendly, she explained everything she was doing and made sure I was comfortable. She was personable and did not rush like some of the other nurses I’ve had.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Virginia Beach
Aylin is my go to, she is knowledgeable, professional, personable. I can't imagine a better experience than what she gives
Google
5.0/5
Mar 18, 2021
Google Ideal Image Virginia Beach
Aylin was so amazing! She made me feel so comfortable during my sessions, I love her!!!!
Google
5.0/5
Mar 17, 2021
Google Ideal Image Virginia Beach
Alayn is very good at what she does, and very welcoming. There was never a time she made me feel uncomfortable in the slightest. By far the best!!
Google
4.0/5
Mar 17, 2021
Google Ideal Image Virginia Beach
I got laser done on my bikini line with Aylin and she is the best! Makes it much more comfortable and I’m already seeing great results!
Google
5.0/5
Mar 17, 2021
Google Ideal Image Virginia Beach
Thank you Aylin you help me get through my session today and I can't wait to return in 6 weeks!!
Google
5.0/5
Mar 17, 2021
Google Ideal Image Virginia Beach
Aylin was so kind and is the perfect nurse to have by your side through these treatments. Very thankful for Ideal Image for what they do!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Virginia Beach
Aylin was great!! Definitely returning!
Google
5.0/5
Mar 15, 2021
Google Ideal Image Virginia Beach
Great... Quick and less painful the second time around, they hair doesn't grow back as long or as fast even after the first round
Google
5.0/5
Mar 11, 2021
Google Ideal Image Virginia Beach
I’ve been going for laser hair removal, because I have a painful skin condition & was hoping this would help! Aylin is great! She is knowledgeable and kind. I feel comfortable in an environment I would usually feel uncomfortable in. Go see Aylin!!!
Google
5.0/5
Mar 11, 2021
Google Ideal Image Virginia Beach
Aylin was so great, she explained what she going to do before the procedure. Then after the procedure she gave instructions on how take care of my face specially with the warm weather coming up. Looking forward to my next appointment, I highly recommend her!
Google
1.0/5
Mar 6, 2021
Google Ideal Image Virginia Beach
They offer promotions but when you try to schedule appointments there is no availability. My last appointment they turned away for being 12 minutes late with no manager on site to address issues.
Google
5.0/5
Mar 5, 2021
Google Ideal Image Virginia Beach
If you’re interested in filler (especially lips) come here and request an appointment with Tiffany!! I have been injected one other time with another injector and Tiffany is the best! She listened to my concerns and was completely honest and upfront with what my expectations should be. When you’re getting your lips injected the last thing you want is for everything to be sugar coated because you will just be disappointed. I can tell she’s a perfectionist and takes her job seriously because she talked me through everything she was doing, everything that wasn’t going according to plan, and how she was going to try to fix it. When you find someone you can trust with your face, you stick with them!! Thank you Tiffany! 🙏🏽
Google
5.0/5
Mar 5, 2021
Google Ideal Image Virginia Beach
I had coolsculpting done on my chin in January! Tiffany was AMAZING! So kind and incredibly knowledgeable. You can 100% tell she loves what she does and takes pride in her work. She was very detail oriented and very informative. I couldn’t be happier with my results so far! I can’t wait for my next appointment!
Google
5.0/5
Feb 25, 2021
Google Ideal Image Virginia Beach
Omg where do I start? The VA beach location is absolutely amazing overall. Clean and definitely keeps me updated on my appointments. Island is such a informative and knowledgeable individual when it comes to this process and aftercare. She was very forthcoming about the do’s and don’ts to get the best quality from the session. She has great energy and tries to keep you comfortable from start to finish of the sessions. Im so happy about my results and looking forward to see the changes on the new areas I’m getting treated.
Google
5.0/5
Feb 24, 2021
Google Ideal Image Virginia Beach
Lovely experience and my nurse Aylin Is the best !! All of them are nice but she is my FAVORITE !! She is gentle, kind, always goes out her way to make sure I’m comfortable and that I get the best results ... couldn’t ask for more and I recommend this place to anyone who wants to look and feel amazing !!!
Google
5.0/5
Feb 23, 2021
Google Ideal Image Virginia Beach
I love ideal image, everybody is Sooo nice
Google
5.0/5
Feb 18, 2021
Google Ideal Image Virginia Beach
Aylin made my first experience so easy and simple. It was a great experience.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Virginia Beach
Awesome!! Tiffany was very polite & professional as always..Very knowledgeable about the services..
Google
5.0/5
Feb 16, 2021
Google Ideal Image Virginia Beach
Aylin was so amazing! She was super friendly and had great attention to detail. Highly recommend!
Google
5.0/5
Feb 15, 2021
Google Ideal Image Virginia Beach
All of the staff is wonderful. I wish I could remember all of the names to ensure they get proper credit, but I do remember Lauren and Tiffany. More names to follow with subsequent visits.
Google
1.0/5
Feb 15, 2021
Google Ideal Image Virginia Beach
The Virginia Beach location is AWFUL! To start, they do not answer their phone. The staff is not personable at all. This location was the worst experience. I had previously received treatment in Jacksonville FL and I confidently say that not all locations are the same. I was happy with the service and treatment in FL, but not so much in Va.
Google
5.0/5
Feb 14, 2021
Google Ideal Image Virginia Beach
Amazing customer service each and every time. Not sure why the reviews not showing that.
Google
5.0/5
Feb 14, 2021
Google Ideal Image Virginia Beach
I was due a refund for a few months. Thank you for my refund
Google
5.0/5
Feb 13, 2021
Google Ideal Image Virginia Beach
Tiffany is the best ever. I love her so much. Does an amazing job
Google
5.0/5
Feb 11, 2021
Google Ideal Image Virginia Beach
Aylin is so incredible and so easy to feel comfortable around! She made my experience perfect! I will absolutely be going back to see her!
Google
5.0/5
Feb 4, 2021
Google Ideal Image Virginia Beach
Staff are nice professional also respectful love love maddy she helps me through all my problems I will continue to receive my services with them 💛💚
Google
1.0/5
Feb 4, 2021
Google Ideal Image Virginia Beach
Staff is personable and friendly. Phone messages are not returned. I have more than 7 messages over the past month. Not one was responded to. When I finally got thru, they could not schedule an appointment and told me to call back.
Google
5.0/5
Feb 3, 2021
Google Ideal Image Virginia Beach
Tiffany helped me when i was unhappy with my results. She made sure my treatment was right this time. I didnt even have to ask her. She just made me so happy. Thank you.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Virginia Beach
This was my 4th appointment here at ideal image virginia beach, I had Aylin and she was by far the best person i have had do my treatment!! She gave me so much information that in the three previous times i had been there nobody had told me, she was extremely sweet and professional and made sure i had the best experience that i could have had! If anyone is thinking of coming here please request Aylin she is absolutely amazing!!👍👍👍
Google
2.0/5
Jan 29, 2021
Google Ideal Image Virginia Beach
My best advice is: go somewhere else. First off, they will insist that their 70% off sale won’t last long. The consultants will tell you how they haven’t used a razor in six months. You get interest-free financing if you pay it off in time. What a bargain, right?! Wrong. I got a full Brazilian. $2500 is the cost with the special of 70% off. A year later I decided to get my legs lasered at Dermacare of Hampton Roads. They do buy one area get one area free specials regularly with laser hair removal. I got my full legs done for $1275 and could’ve paid the same for my hoohaw with that sale. A REAL BARGAIN compared to Ideal Image, and their lasers don’t hurt! Not kidding you, and you can get sun exposure. They also take fewer treatments with 4 weeks in between each treatment instead of 6-10. Secondly, this is laser reduction not full removal. You will more than likely get some hair growth back that you do have to shave even after you’re finished with your 9 treatments. They did not explain this to me. They did not advertise it to me that way - all I heard was bragging of never shaving again. I didn’t learn about this until I went to Dermacare for my legs. They have a huge turnover rate here and are regularly understaffed. My first appointment I had to sit in the waiting room for an hour and no one would tell me why. I wanted out of my contract because I was already turned off and hadn’t had any treatments yet, so I figured it’d be no harm done. They wouldn’t let me out of the contract and still no one would tell me what happened. It took a nurse to tell me they double booked the entire day and someone quit so they were understaffed. I was offered a compensation for that hour wait time and was told they would call me with an offer of what that free service would be. Never got that call, and I never pushed it because I didn’t want to be that client and have a rough year and a half ahead of me since that day was only my first treatment. I will never come back here. It’s like buying a pyramid scheme product. The girls selling it to you are not your friends and don’t actually care about you. The product is just mediocre and you could buy it for 1/4 of the price elsewhere. AND like the pyramid schemes, ideal image calls frequently about sales and to see if you’re interested in other services. No thanks. I’ve learned my lesson! Please don’t make the mistake I did. Go to Dermacare or somewhere else that is not some dumb chain with false advertising and rude, stuck up receptionists. I gave this place 2 stars only because most of the nurses I had were great people and deserve recognition. Mindy was my fav nurse!
Google
1.0/5
Jan 28, 2021
Google Ideal Image Virginia Beach
This company only cares about the money, please save yourself the stress and go somewhere else. I put an inquiry request earlier this week and had a Zoom consultation and all the information I needed within an hour. Super convenient, or so I thought. I saw a review for this location that said a woman paid for Kybella and then she was never able to get it done because no one was trained to do it. Kybella is the service I was interested in, so I specifically asked the customer service rep about this. He assured me that there was someone trained to do Kybella (I have email proof). He said that they had some competitors that were writing fraudulent reviews. I made my payment and was super excited to get my appointment set up. When I called to make my appointment, imagine my surprise when they told me that they couldn’t schedule me for Kybella because they didn’t have anyone trained for it. The first woman I spoke to said that I could not schedule basically until further notice. The second woman told me that they would have someone trained by next week. And then today, someone called, from a private number (way to be suspicious) and said that we can go ahead and get everything scheduled. So yesterday, I couldn’t schedule until further notice and all of a sudden today, they have two people trained? Even if they have people trained, I do not trust this company anymore. If I had not specifically asked about this, I would not have been so upset, but this has to be considered fraud. They lied to me. I understand their policy on no refunds, but when you sold me a service that you don’t even offer, this so completely unacceptable. I will do whatever I can to get my money back.
Google
2.0/5
Jan 26, 2021
Google Ideal Image Virginia Beach
I had a consultation on a Saturday, signed up for coolsculpting, was told to expect a call within 48 hours to make the appointment. Waited for three days before calling them myself. Maybe she was having a bad day but the receptionist was terse and unfriendly enough for me to write this review. The next available appointment was also four months away and I now have to go to a location an hour away just to have the procedure two months from now instead of four months from now.
Google
5.0/5
Jan 26, 2021
Google Ideal Image Virginia Beach
Ideal image has been a positive experience each visit! All of their staff is professional and courteous. Aylin and Mindy have been amazing at explaining the process and answered all my questions, putting me at ease!
Google
5.0/5
Jan 25, 2021
Google Ideal Image Virginia Beach
Awesome Staff! I have been a client around 9 years. Super friendly great to work with. Aylin is absolutely amazing one of the best hands down!! Always great deals going on and they know what they are doing!
Google
1.0/5
Jan 21, 2021
Google Ideal Image Virginia Beach
The girls who work in the office are great and this review is not a reflection of them. All my issues are with management and the call/ sales center that schedules everything. The central call line and the person I did my initial consultation via Zoom mislead me and sold me products and services that none of the Ideal Images in my state can provide. I was sold Kybella via the call center.. but NO ONE in any Ideal Image in my state has been trained to do Kybella so I haven’t been able to use the product I was sold. When I try to find out when they’ll have trained personnel, I’m told to wait another month and this has been going on since November 2020. Additionally, the call center scheduled me for the wrong type of appt. I wanted cheek filler but they scheduled me for lip filler and the nurse wasn’t trained to do cheeks. I waited 2 months for this appt and didn’t even get what I asked for. I would never recommend this company to anyone. If I could give 0 stars I would. Take your money to a Med Spa that doesn’t sell you products and services they don’t have. Also I recommend using a Med Spa that doesn’t route you through a call center. I’m never able to call my local Ideal Image directly.
Google
5.0/5
Jan 18, 2021
Google Ideal Image Virginia Beach
The people I spoke with were so nice and friendly. I'm excited to start my appointments ❤️
Google
1.0/5
Jan 18, 2021
Google Ideal Image Virginia Beach
I was rushed through the process of signing the contract. I was told that I needed to hurry so she could grab an appointment that was available for the upcoming weekend. Once I signed the contract, the appointment was no longer available and the next available was weeks away in December. I was concerned because I'm leaving the country in July and the time required for me to get all 6 treatments done before leaving would require no delays in my treatment since each treatment has to be done 6 weeks after the previous. We thoroughly discussed this prior to me signing the contract and paying the deposit. I was repeatedly reassured that there wouldn't be any problems with me getting what I need before leaving the country. After waiting weeks for my appointment, it was cancelled and rescheduled for early January. Pushing back my initial treatment did not allow enough time to complete all of my treatments prior to relocating in July. I requested a refund since it was impossible for the company to uphold its end of the agreement. I was told that they do not provide refunds. Subsequently, I contacted my bank to dispute the charge and it was denied because of the contract. My next recourse will be to file a grievance with the Better Business Bureau. Everyone needs to know about the unprofessional and unethical practices of this company.
Google
5.0/5
Jan 16, 2021
Google Ideal Image Virginia Beach
Had a hair removal al appt with Aylin today and I must say she is such a professional! She is a nurse so not only I had a pleasant talk with her but also received lots of information as to hair removal, hair growth, etc. the results are amazing!
Google
5.0/5
Jan 14, 2021
Google Ideal Image Virginia Beach
I had my bikini laser removal session today, and Tiffani was absolutely amazing. I’ll tell you, this area is not the most pleasant for either party to be worked on but she did such a great job and made sure no spot was missed.
Google
5.0/5
Jan 13, 2021
Google Ideal Image Virginia Beach
I had my very first laser hair removal treatment done. I was very nervous and anxious and had a ton of questions. Aylin answered all of them, was very sweet and coached me through. She took time in sensitive areas and completely eased my worry. I am very pleased with my first visit and look forward to my next!
Google
5.0/5
Jan 13, 2021
Google Ideal Image Virginia Beach
Love love love this place. I'm getting laser hair removal treatments done here and the whole experience is worth it. Very clean, professional, and everyone is rooting for your goals along with you. Shout out to Aylin! She is so nice, professional, and caring. Ik I shouldn't pick favorites, but you're my favorite 😊
Google
5.0/5
Jan 13, 2021
Google Ideal Image Virginia Beach
Very professional staff. I'm always satisfied with my laser treatments, they make sure they get all the hairs!
Google
3.0/5
Jan 12, 2021
Google Ideal Image Virginia Beach
Great staff, coolsculpting did not work. Waste of $3000
Google
1.0/5
Jan 12, 2021
Google Ideal Image Virginia Beach
I'm very disappointed in the inefficient procedure this company has for "pre-screening" patients. I have MS and divulged this in my online pre-screening questionnaire. No one reviewed my form prior to my appointment. On the appointment day, the NP performed the zoom call to pre-screen" me which was merely asking the same questions that I had answered on the questionnaire. As a result, because I have MS, I was told I need a medical clearance from a neurologist. This is INEFFICIENT, it wasted my time (using unnecessary vacation time), and it took away an appointment that your company could have used. This is basic medical office pre-clearance 101 (I have been in the field for 25 years). What a waste to have patients complete a pre-screening questionnaire if NO ONE is actually going to do the work to complete a pre-screening PRIO to the date of service. Have you ever heard of Lean Six Sigma, Ideal Image may consider conducting an LLS exercise to determine what other areas of inefficiency and waste you have. I am currently not on any MS disease-modifying drugs, I had to make an appointment with a Neurologist, now I need to have an MRI before the Dr. will provide a clearance. Had your company ACTUALLY done the work of a pre-screening when I completed my questionnaire, (a month before my appointment) I may have had the time to get this all done. Not impressed at all!
Google
5.0/5
Jan 11, 2021
Google Ideal Image Virginia Beach
Tiffany is my aesthetician and she is amazing, not only is she one of the kindest people I have ever spoke with her ability to give me the exact look that I request is perfect. I get botox and fillers and it is painless and I am always left with results that make me beyond happy. I am also very satisfied with her follow up consideration to make sure her work is settling as it is supposed to. I have been to several people other people/places in the past and she is by far the best!!
Google
5.0/5
Jan 9, 2021
Google Ideal Image Virginia Beach
I have had the best experience whenever I have gone in for my appointments. I have been going to ideal for over 3-4 years now and can’t say enough how kind the staff is. Tiffany has been someone I have seen several times and she is incredible! So kind and has always made me feel very comfortable. I always leave with a big smile on my face!
Google
5.0/5
Jan 9, 2021
Google Ideal Image Virginia Beach
I have gone from a size 13 to a size 7 thanks to this place. Love love it and Tiffany is the best! Cool sculpting and Cool tone are amazing with excellent results and no down time at all!
Google
5.0/5
Jan 8, 2021
Google Ideal Image Virginia Beach
Tiffany was amazing. She has serviced me twice in my laser hair removal process & has made me feel comfortable & she’s very professional. She explains the process in full & gives detailed instructions on aftercare! If you’re getting laser hair removal, I recommend Tiffany !!!!
Google
5.0/5
Jan 8, 2021
Google Ideal Image Virginia Beach
Me and Tiffany had a great time laughing and sharing other people’s stories, well I did, she listened. very professional and polite. 10 out of 10 would recommend
Google
5.0/5
Jan 6, 2021
Google Ideal Image Virginia Beach
Have been going for laser hair removal. The staff has been great, giving short breaks when I needed and answering any questions I have had. The treatment has also been awesome!
Google
5.0/5
Jan 3, 2021
Google Ideal Image Virginia Beach
Laura was on a zoom appointment with me She was awesome
Google
5.0/5
Jan 2, 2021
Google Ideal Image Virginia Beach
I had THE BEST experience at ideal image. The team was incredible! Shout out to Madison and Aylin!! I can't wait to see my results!
Google
5.0/5
Dec 31, 2020
Google Ideal Image Virginia Beach
Aylin is great and professional I am very pleased with my results !!
Google
5.0/5
Dec 30, 2020
Google Ideal Image Virginia Beach
Aylin was very professional, quick, and eased all my nerves for my first treatment.
Google
4.0/5
Dec 29, 2020
Google Ideal Image Virginia Beach
With everything going on right now the zoom consutation was a pleasant experience, can't wait to start the procedure as I am awaiting my appointment
Google
1.0/5
Dec 29, 2020
Google Ideal Image Virginia Beach
I have had no issues with the technicians at all; they have been fine. But I am very disappointed in the office staff/management. Once they have your money, don't expect any communication or response if you have any complaints or concerns. I have emailed, left messages, and left messages in person for the manager, all with no response. EDIT: It's interesting that the company's response to my review which states that no one answers the phone or returns calls or emails is for me to contact them.
Google
5.0/5
Dec 29, 2020
Google Ideal Image Virginia Beach
I always have a pleasant experience when I visit ideal image. The staff is very professional and kind.
Google
5.0/5
Dec 27, 2020
Google Ideal Image Virginia Beach
Google
5.0/5
Dec 19, 2020
Google Ideal Image Virginia Beach
This place is great and results are amazing! Tiffany is my fav one!
Google
1.0/5
Dec 11, 2020
Google Ideal Image Virginia Beach
Bought a treatment package in July 2020. Have been trying to redeem but scheduling a time faaaaaaar out in advance, which seems to be all Ideal Image can do, does not work with my current job. Have tried calling this center at hours when they should be open according to their online schedule and no answer. Want a refund but no refunds given, which is just ridiculous considering the impossibility of being able to schedule a treatment here.
Google
5.0/5
Dec 9, 2020
Google Ideal Image Virginia Beach
I love this place! Always professional and the laser that they use is fantastic. Compared to the other place I tried, which I shouldn’t have! Ideal Image is definitely the best place to go for laser hair removal!
Google
5.0/5
Dec 8, 2020
Google Ideal Image Virginia Beach
Great customer service.
Google
5.0/5
Dec 4, 2020
Google Ideal Image Virginia Beach
I recently signed a contract for laser hair removal and when the Black Friday sales came out which were less than 30 days later I was disappointed to see that I could have gotten much more for way less money had I just waited. I wasn’t even thinking at the time that Ideal Image would be having a Black Friday sale. I called customer service and explained my situation to see if anything could be done since it had been less than 30 days when I bought their services. The customer service rep I got was Rayvin and she listened and understood my issue. She told me that she needed to speak with someone else and she would get back to me the same day. She did and I was told that a refund couldn’t be issued. I told her I would have been happy with at least getting extra services that was associated with the deal and still paying my contracted price but I thanked her for trying. Rayvin then told me that she would work on it and get back with me. This was on Black Friday and the following Monday Rayvin reached out to me and had gotten me the extra services. I’m so appreciative for her excellent customer service. She could have easily let everything go once I thanked her for trying as I had accepted that I wouldn’t be able to get the refund but she continued to work on it. I really felt valued as a customer and will continue to use Ideal Image for my services.
Google
2.0/5
Dec 2, 2020
Google Ideal Image Virginia Beach
I had 3 BBL treatments and did not receive the desired or expected results. Sun spots actually appear darker now than when I started... Today‘s technician said that I was given unrealistic expectations. Had I known these sun spots would not disappear or at least significantly lighten after 3 rounds of BBL, I wouldn’t have spent hundreds of dollars on the treatment package. Also was disappointed with customer service. My April appt was understandably cancelled due to Covid. I had no idea when Ideal Image reopened but I was expecting a call to reschedule once that was possible. Never got a call. I called in October and found out they had been open for a while and now couldn’t get on the schedule until December.
Google
2.0/5
Nov 30, 2020
Google Ideal Image Virginia Beach
Clinicians are great, office staff/customer service needs lots of work. I was told my account was frozen when I got pregnant because you can’t get laser hair removal during pregnancy & after I had my baby & could get childcare I called to set up my remaining sessions when they told me that I would have to pay. I told them I was pregnant & they said it was never frozen. I had to get super assertive to get them to honor the sessions I had paid for in full. Be very careful about signing anything. Make sure you know all the details & aren swayed by their lifetime guarantee sales tactics, be informed about what they mean. So a nice person helped me get what I’d paid for & im nearly five with treatments. I go to my appt today & they state it was cancelled because I did not confirm it within 48 hours. I NEVER got the confirmation email or text. They said this has been happening to many clients & the first available appt is 6 weeks away. Oh & I need to call ahead to make sure it doesn’t get cancelled again. I arranged childcare for this visit. I work 4 jobs, when I make an appointment I need them to hold up to their end. I’m furious. Customer service is garbage. They shrugged and said they will put me on a waist list in case someone cancels. I’m not really the kind of person who can just accommodate last minute appts, as mentioned pretty busy. There are many other places that perform the same services at better or comparable cost with far better customer service, I recommend trying other places m! I wish I hadn’t committed to them. I’m far from a Karen, not an entitled person I just expect a place to fulfill what they committed to & if something goes wrong utilize a concept called “service recovery”. Basically, sorry we screwed up here’s how we can help right the wrong. Nope just wait 6 weeks & make sure you have childcare again oh & don’t forget to call to make sure you still have an appt & we didn’t cancel it again.
Google
5.0/5
Nov 23, 2020
Google Ideal Image Virginia Beach
I loved Carlie. She was patient and caring. I only want her to provide my laser hair removal.
Google
1.0/5
Nov 20, 2020
Google Ideal Image Virginia Beach
I would give Ideal Image zero stars if the review would let me. I’ve never had such horrific customer service in my entire life, nor have I ever left a negative review about any business. From the day I gave them my money, my experience with them has been a nightmare. They had terrible communication and after three visits and still not being treated, I was told I was not a candidate for laser hair removal because of having pre-cancerous moles in the past. * I have had several friends that have had skin cancer that have had laser hair removal. My dermatologist said they have never heard of that before. Not only does it not say anything about skin cancer on their website, but I was also not asked if I had skin cancer during my consultation. They gladly took my money. They were inconsistent about why I could not get the treatment during my visits. On my third or fourth visit I asked for a refund and they said “we don’t give refunds.” After getting a letter from my dermatologist they said they would file a claim. I have not received any phone call or email about this claim. I’ve called the customer service number several times and the Virginia Beach location several times. Each time I have been told that somebody would call me later that day. Still no calls. I highly recommend you go elsewhere for med spa services. Incredibly unprofessional to say the least.
Google
2.0/5
Nov 15, 2020
Google Ideal Image Virginia Beach
I got a call for my original appointment for both Botox and juvederm saying I could be seen sooner if I wanted to change. However, when the appointment was changed, only my Botox appointment was changed. I live an hour and a half away and wasn’t able to get both done at the same time because of this error. I’ve been rescheduled 3 times including this time, which put me beyond the two week touch up for Botox. So now I’m told I have to wait the full three months to get my Botox completely redone instead of spots touched up. Once I use all of my Botox I won’t be returning and wouldn’t recommend to anyone else. Cosmetic procedures are too expensive to have this poor customer service.
Google
5.0/5
Nov 6, 2020
Google Ideal Image Virginia Beach
I had an amazing experience with Tiffany. This was my first time getting fillers and I felt well informed the whole time of what was happening and I knew I was in great hands. I'm already in love with my results and am looking forward to going back in the future!