Virginia Beach

4725 Virginia Beach Blvd
Suite 140
Virginia Beach, Virginia 23462
757-802-3940

Current Promotions

Monday 08:00am - 06:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed
  • Virginia Beach is surrounded by water and minutes away from the largest naval base in the world. This means that we treat our Military clients with needs of eliminating stubborn fat and the convenience of smooth, hair-free skin. Also, enjoy our other services that treat sun spots, age spots, skin lifting & tightening and wrinkles. With the services that we provide, we can deliver a personalized treatment proposal that is unique to each client with natural, long lasting results.
  • Our Nurse Practitioners and Registered Nurses have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting, Ultherapy, BroadBand Light Therapy, and injectables including Botox, Juvéderm, and Restylane.
  • Our friendly staff are eager to talk about any concerns you may have. No concern is too big or too small. Call or walk in to Ideal Image Virginia Beach, we’d love to help you!
From West/Northwest:
    1. Begin on 64 East.
    2. Take the 264 East exit towards Virginia Beach.
    3. Continue about 7 miles and take Exit 16 for Witchduck Road.
    4. Take right onto S Witchduck Rd. Continue less than a mile and take right onto Virginia Beach Blvd.
    5. Continue approximately one mile and then turn right into the Towne Center Market Place shopping center.
    6. The shopping center will be about 100 yards before the intersection of Independence Blvd and Virginia Beach Blvd.
From East:
    1. Take 264 West to Exit 17B for S Independence Blvd/Pembroke Area.
    2. Continue on Independence Blvd for less than a mile and turn left on to Virginia Beach Blvd.
    3. Take first left into the Towne Center Market Place shopping center.
From North (Eastern Shore):
    1. Follow US 13 South to the Chesapeake Bay Bridge Tunnel.
    2. Exit on to Independence Blvd.
    3. Continue for about 4 miles then turn right on to Virginia Beach Blvd.
    4. Take first left into the Towne Center Market Place shopping center.
From South (North Carolina):
    1. Follow NC-168 North to VA-168 North/Chesapeake Expressway.
    2. Take Exit 12 to merge on to VA-190 East/Kempsville Rd.
    3. Continue about 9.5 miles on Kempsville Rd which will turn into Witchduck Rd.
    4. Turn right on to Virginia Beach Blvd.
    5. Continue approximately one mile and then turn right into the Towne Center Market Place shopping center.
    6. The shopping center will be about 100 yards before the intersection of Independence Blvd and Virginia Beach Blvd.
4.0/5
4.0 /5
510 Reviews

Google
1.0/5
Nov 15, 2022
Google Ideal Image Virginia Beach
Was thinking of going here to get some things done, but looking at the reviews, I guess I won't be. I'll look someplace else.
Google
5.0/5
Nov 14, 2022
Google Ideal Image Virginia Beach
It was very helpful that the nurse was very polite and knowledgeable,
Google
5.0/5
Nov 4, 2022
Google Ideal Image Virginia Beach
Giovanni was my tech on my 2ed treatment. She's GREAT! VERY knowledgeable and thorough. She kept the environment very relaxed. We were laughing the whole time.
Google
1.0/5
Nov 4, 2022
Google Ideal Image Virginia Beach
They have the best laser machines but the worst customer service. Constant cancellations. And only care about selling new programs without taking care of the current paying customers they have. This causes booking that are past the 6 week schedule, and then cancel at the last minute while you are driving to your appointment! This happened multiple times with no warning or refund. I would recommend going elsewhere for better customer service and certainly before they sell you their high priced laser hair removal services.
Google
5.0/5
Oct 30, 2022
Google Ideal Image Virginia Beach
Giovanni was great, she was very patient with me since it was my first time. She took her time and addressed all my concerns and questions.
Google
5.0/5
Oct 24, 2022
Google Ideal Image Virginia Beach
Super happy with my visit. They explained to me in great detail about what to expect before, during and after
Google
5.0/5
Oct 24, 2022
Google Ideal Image Virginia Beach
Always sanitary and everyone is so nice. I always feel so comfortable there!
Google
2.0/5
Oct 21, 2022
Google Ideal Image Virginia Beach
Couldn't receive my first treatment for coolsculpting due to malfunctioning equipment. Subsequently I was rescheduled for month out. Office staff very friendly, professional and apologetic. Not their fault. Also, I was scheduled for treatment of two areas but could only have one area done due to another customer "already using' said equipment. Again, the office staff are great but I'm seriously reconsidering this procedure
Google
3.0/5
Oct 18, 2022
Google Ideal Image Virginia Beach
I paid $250 for a lifetime membership (which is the cost to renew every year) to get discounted Botox and a treatment, however, it was never mentioned to me that I needed to schedule the treatment within 90 days from the date of renewal. When I tried to schedule the treatment 4 months after renewal. I was told I would have to pay for it. I will be seeking an alternative med spa for future treatments. The nurse injectors are nice, but customer service is lacking.
Google
1.0/5
Oct 18, 2022
Google Ideal Image Virginia Beach
If I could give less than one star I would. I paid for their one year membership over 7 months ago. Ideal Image has been unable to provide me with an appointment for the free service I was promised. They are refusing to refund my membership fee of $250 even though they are unable to provide services due to a lack of competent staff. This is theft. They are unethical and unprofessional. I strongly recommend that you go someplace else, anywhere else.
Google
5.0/5
Oct 11, 2022
Google Ideal Image Virginia Beach
Was quick and painless pretty much. Very thorough
Google
1.0/5
Oct 11, 2022
Google Ideal Image Virginia Beach
Wow based on the reviews of not being able to get appointments I don't even want to take the risk. Companies need to put more value on customer service especially when dealing with health and body image. All the bad reviews on here just cost you my business. Its a shame i was really hoping to find a place to have multiple procedures done. Maybe that's a good thing though. Maybe you should stop taking new clients until you catch up on your back log and improve your customer service. Definitely not a good look. So disappointed.
Google
5.0/5
Oct 10, 2022
Google Ideal Image Virginia Beach
Kathleen was very patient, thorough with explaining and made sure I understood all information given. She also answered all my questions.
Google
4.0/5
Oct 6, 2022
Google Ideal Image Virginia Beach
It was quick and easy. I was completely informed of my options, and made aware of current promotions. All of this was done at home, and I spoke with two live people to help me through the process.
Google
5.0/5
Oct 4, 2022
Google Ideal Image Virginia Beach
Amazing staff
Google
1.0/5
Sep 28, 2022
Google Ideal Image Virginia Beach
They are a RIP off company if you change your mind and decide you don't want the procedure they will still try to make you pay 4,000.00 dollars even though you never step foot on their property. Review them first I learn my lesson.
Google
5.0/5
Sep 26, 2022
Google Ideal Image Virginia Beach
The servíce was excellent...
Google
1.0/5
Sep 23, 2022
Google Ideal Image Virginia Beach
After you pay for your service, they tell you you cannot have an appointment for about 3 months or longer and you will be on the waiting list. They require payment before they even make an appointment. When I insisted I would want something sooner the only appointment available was two hours away from my house which I took or I may not have any appointment at all. I still had to wait about 3 months for that appointment. I had already paid for the service which I may not receive, unless I can get booked before the time frame expires from the time I paid. They tell you the reason you cannot have an appointment is they don't have enough staff. I was told there are about 200 people on the waiting list for my area where I live. Best to use a company where you can get your service and pay for it afterwards.
Google
1.0/5
Sep 21, 2022
Google Ideal Image Virginia Beach
I do NOT recommend getting laser hair removal here. I got burnt by a technician at this place, they told me the scars would go away but has yet to happen. I also have had multiple treatments but my hair is growing back. Read the contract before you sign because there is no reimbursement for any of these issues that I have run into with this company. Specifically this location. Either go to another place to get it or just be happy with your natural hair. At this point I wish I never did this because I feel worse then before.
Google
2.0/5
Sep 13, 2022
Google Ideal Image Virginia Beach
The technician moved fast which was good but desk agent was more focus on chat in the back than attending my concerns. I felt rushed in my appointment
Google
5.0/5
Sep 7, 2022
Google Ideal Image Virginia Beach
Very very professional staff. Very clean facility. Procedure does not take long at all. I am very satisfied.
Google
1.0/5
Sep 6, 2022
Google Ideal Image Virginia Beach
I like the clinic, its clean and welcoming. The staff is friendly and professional. However, I am not happy with my results. I normally have 35 units of botox. This time we did about twice that and my results don't look as effective as they have in the past. I took before and after (at 3 weeks) photos and see very little difference. I believe 60+ units should have given better results. I sent an email with photos but never got a reply. Update: I used ideal image again, liked the staff and the facility but the company policies are garbage. They treat the nurses horribly, which is evident by the fact that none of them stay very long so you have someone different every time. I got zero results from a treatment, took pictures, followed up over several weeks, documented everything... ideal image said I received a bad batch of botox and that it was my problem and that I should take it up with alle, that ideal image wasn't accountable. I paid ideal image for a service, I didn't receive and they passed it off as not thir problem. I have gotten botox from several other places and had no problems at all, and effective results. Botox is botox, find a better place to get yours.
Google
1.0/5
Sep 5, 2022
Google Ideal Image Virginia Beach
The Nurse practitioner Kayla was exceptional. She was perfect and very informative. I’m so happy with my lips. The ladies at the front where not helpful. I use the Fortiva Retail Credit Card. They kept telling me I have no available balance. I do, and I understand that I need to contact Fortiva. However, I asked them to troubleshoot, I showed them my virtual card and online account information and balance available. They wouldn’t even try also they were rude, insinuating that I made a recent payment that hadn’t applied, the last payment I made was August 19 but that’s besides the point. The available balance on my card is $389, I was going to pay the difference. I asked if maybe the were charging the full amount by mistake. They just kept telling me I have no available balance and said I should call Fortiva, but good luck because it’s closed for the weekend. I told them I had never had this problem before, they said call the customer service line and complain. I thought the way they handled the situation was poor.
Google
5.0/5
Aug 31, 2022
Google Ideal Image Virginia Beach
Kayla was awesome! My lips look perfect!
Google
1.0/5
Aug 18, 2022
Google Ideal Image Virginia Beach
Rip off, rude staff and subpar services. There are tons of places that offer the same stuff, but it's all gimmicks if you ask me. If you're going to waste you money on these kinds of services at least do so at a more professional business. These guys have been ripping people off for years.
Google
1.0/5
Aug 8, 2022
Google Ideal Image Virginia Beach
I was never given the opportunity to use my "free gift" upon sign up. I am continuously told to "wait for call back for appt as we don't have our schedule for the month yet" Was not called this last time so I called and was told Ideal was scheduled out for almost two months so I had to split the areas to be lasered to get in. Upon leaving today, I was told I could not schedule the other area bc as of today my contract on that area had run out. No one told me this when I called to schedule (I was not even suppose to be the one responsible for the scheduling!). When I expressed my concern to the front desk, she told me that this happens a lot as the billing dept. works separately from the actual brick and mortar building. This is unacceptable. I have paid this company money that I worked extra hours in order to be able to afford these treatments. The fact that I never was afforded my free area and now this situation, seems like a super shady way top operate a thriving business. I have two other friends that have had similar issues. Not only would I never recommend Ideal Image to anyone else, I would most likely advocate against your company directly if asked. I would like to state clearly for the record that the staff has always been 10/10. IDEAL IMAGE RESPONDED OVER A WEEK AGO DOWN BELOW AND I HAVE YET TO RECEIVE A CALL FROM THEM AS THEY PROMISED IN THEIR RESPONSE. THIS IS HOW THEY OPERATE. THEY DO NOT CARE FOR THE CURRENT PATRONS, ONLY ABOUT HOW THEY ARE PERCEIVED TO FUTURE PATRONS.
Google
5.0/5
Jul 28, 2022
Google Ideal Image Virginia Beach
The whole staff is friendly from the time you enter the door to the time you leave and everything in between. I only had two service so far and each time the nursing staff performing my laser hair removal were courteous and made sure I felt comfortable.
Google
5.0/5
Jul 21, 2022
Google Ideal Image Virginia Beach
Both times I have had a very pleasurable experience.. it’s what keeps me coming back.. Your girls are right on point with skill and efficiency with injectables. I love how meticulous they are. I need to send my girls some crab meat I just need to get their info.. thank you thank you.. 🙂
Google
1.0/5
Jul 21, 2022
Google Ideal Image Virginia Beach
*update* I reached out to the email they provided as a reply to my review and no one has replied. How are you going to ask me to reach out and when info, not reply? I also want to add, I booked an appointment only for it to be canceled at 1015PM while sleeping. I didn’t realize they had canceled it until i was there and the door wasn’t opened. I already took time off work to make sure I was there! The one and only reason I wanted laser hair removal wasn’t included in the $7k I just spent. How does that happen?!? I kept saying my top 3 areas of importance. My number 1 never changed!! Just to come to my first appointment thinking I was getting it done and it’s not included- I just want to cry! Then the front desk said that this happens all the time. To me that means if someone can’t get it right over a video chat, things needs to change. The consultation needs to be in person!!
Google
5.0/5
Jul 21, 2022
Google Ideal Image Virginia Beach
I can’t remember the nurse’s name that did my Botox today, but she absolutely KILLED IT!! She really took the time to explain things to me and really made sure i understood what it was that she was doing. She really was incredible and truly made me feel comfortable. I need to know her name, because she is who i want to do my Botox every time! This is the second time I’ve been to Ideal Image and I’m honestly just very pleased with the service overall. Thank you!
Google
5.0/5
Jul 7, 2022
Google Ideal Image Virginia Beach
The nurses at ideal image are amazing!
Google
1.0/5
Jul 7, 2022
Google Ideal Image Virginia Beach
The nurses at this location are wonderful, but the “customer service” representatives are a joke. Representative waited until I showed up for my last appointment in my contract to state I would not be able to be treated without paying the “no show” fee from a few months ago. I had been treated since that no show, which by the way was due to me working in an office with someone who tested positive for Covid. I called to reschedule due to testing positive for covid myself. I wasted 40 minutes to drive to my appointment, took 20 minutes regarding “no show fee” and then had the audacity to tell me that I’d have to reschedule my appointment for August due to taking so long regarding past fee and then will have to pay the touch up fee because my contract ended. She also stated “you’ve already had all your treatments” after I told that the previous provider advised to me come back before my contract ended due to hair growth still happening. Who even tells a client that they’ve already had enough treatments? Seriously?!!! Her customer service was appalling and I would NEVER recommend ideal image to anyone after this experience. She had no empathy or compassion, which are #1 qualities needed in customer service. This was the cherry on top of the cake with how horrible the customer service is with ideal image. No one ever knows the answers, promises call backs that never happen, and lack empathy for their clients in these situations. I can see now why so many people DO NOT recommend ideal image.
Google
1.0/5
Jul 6, 2022
Google Ideal Image Virginia Beach
How are they still in business
Google
5.0/5
Jun 30, 2022
Google Ideal Image Virginia Beach
The front desk staff is always so sweet and accommodating!
Google
4.0/5
Jun 23, 2022
Google Ideal Image Virginia Beach
The staff is excellent, cheerful and willing to help and listen to challenges when applicable.
Google
1.0/5
Jun 22, 2022
Google Ideal Image Virginia Beach
DO NOT USE THIS COMPANY. I HAVE BEEN WAITING OVER 4 MONTHS NOW FOR MY APPOINTMENT AND THEY COULD CARE A LESS IF THEY SERVICE YOU. I HAVE PAID AS WELL AS BOTH OF MY DAUGHTERS UPFRONT AND OF COURSE, NOW THAT THEY HAVE THEIR MONEY, THEY DONT CARE ABOUT FULFILLING YOUR CONTRACT. THEY ARE TAKING NEW CLIENTS AND DO NOT GIVE THEIR OLD CLIENTS WHO HAVE ALREADY PAID IN FULL THEIR TREATMENT. THEY ARE CONSTANTLY USING THE EXCUSE THAT THEY ARE UNDER STAFFED AND HAVE NO NURSES, BUT YET ARE SIGNING ON NEW MEMBERS. I HIGHLY ADVISE YOU GO SOMEWHERE ELSE. NOT REAL HAPPY WITH ANY OF THEM, ESPECIALLY THEIR CUSTOMER SERVICE AND SUPPORT, AS TYLER PROMISED TO CALL AND EVERYTIME I CONTACT HIM, HE DOES NOT RESPOND. I WAS HUNG UP ON FOUR DAYS AGO BY A CUSTOMER SERVICE AGENT AS SHE EXPLAINED SHE WOULD SPEAK TO HER MANAGER AND THEN HUNG UP AND NEVER CALLED BACK. THIS PLACE IS POOR AND AM PLANNING TO CONTACT THE NEWS CHANNELS AND EVERYONE I CAN TO SIMPLY LET THEM KNOW THAT THIS COMPANY IS THE WORST AND ROBS YOU FOR YOUR MONEY!!!!! DO NOT GIVE YOUR MONEY TO THEM OR SIGN A CONTACT, AS YOU WILL BE COMPLETELY DISSATISFIED.
Google
5.0/5
Jun 22, 2022
Google Ideal Image Virginia Beach
I’m in the touch up phase of laser hair removal to my bikini and extended peri area. My nurse Kristin was the absolute best today! My very last treatment was extremely painful. Today Ms. Kristin moved at a pace not too painful but got the job done quickly! She was great!!
Google
5.0/5
Jun 22, 2022
Google Ideal Image Virginia Beach
Then nurse was very professional, very very friendly, and really helped put my mind at ease. Absolutely fantastic!
Google
1.0/5
Jun 22, 2022
Google Ideal Image Virginia Beach
It’s so difficult each time to schedule my next appointment.
Google
5.0/5
Jun 15, 2022
Google Ideal Image Virginia Beach
Kayla was my tech in the va. Bch office and she is very friendly. I would recommend
Google
5.0/5
Jun 13, 2022
Google Ideal Image Virginia Beach
The staff was really nice and it was fast. The nurse was very informative can’t wait to go back
Google
1.0/5
Jun 11, 2022
Google Ideal Image Virginia Beach
There is absolutely no reason to schedule a service at the VIRGINIA BEACH LOCATION you will be paying for something you will never ever get!!!!! Go somewhere else. If you want horrible customer service from people who don’t care to even ensure you get an appointment go there because that’s all the receptionists offer. They WILL provide you with the HORRIBLE CUSTOMER SERVICE!!! Apparently they have a list of 150+ persons on the wait list waiting to get service (as of the time I’m writing this review) and allegedly how they choose from that wait list is to go through about roughly 10-20 names to see who urgently needs a treatment session. So if you are anywhere beyond the 20th person on that list chances are you will never get a call to be scheduled. Instead of doing their jobs they will tell you to sit n watch the app and try to schedule yourself. And don’t even waste your time going to the office to talk to them. They will simply tell you “okay, there’s nothing we can do”. There’s no urgency to provide quality customer service it’s quite shocking how ideal image is #1 in America for this type of service. I don’t not know why there are receptionists at the front desk. They never ever answer the phone they let it sit there ringing and have the call go to customer service/corporate. The lack of proper management is what got them in this position and it seems nothing is being done about CHANGING MANAGEMENT and that’s exactly why they are still where they are to this day for over six months now. I would totally agree to have a robot greet me at the front door at this point. The worse part is I’m stuck with these people in this contract and I cannot get a cancellation nor refund at this point.
Google
5.0/5
Jun 9, 2022
Google Ideal Image Virginia Beach
Jessica is someone who should be the voice and face of Cool Sculpting. She's the best of the best. She absolutely wants what's best for the client. She was my own personal assistant for the time we spoke on our Zoom meeting. You just don't find people like her anymore. She's super knowledgeable, very kind, understanding, she doesn't judge you and make She helped me to feel super confident that this is for me. I know it's her job to do these things but, it's something different with her. It's hard to explain but, she gives you the 5 Star 🌟 treatment. Thank you so much Jessica for ALL you've done for me.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Virginia Beach
My experience thus far has been encouragingly mine blowing.I'm very excited to start my journey process in laser removal...Megany rep was awesome. She consistetly tried to hello me get started .Thank you for the extra mile Meagan you do your job very well.
Google
5.0/5
Jun 8, 2022
Google Ideal Image Virginia Beach
The BEST appt I’ve had since 2021! Great Tech and bedside manner.
Google
1.0/5
Jun 3, 2022
Google Ideal Image Virginia Beach
I paid for Ultherapy 04-February. I was told I had to pay in advance to be put on a schedule for Ultherapy. An appointment was made for March and then cancelled by Ideal Image in February. No providers available. No reschedule. Now Ideal is holding my money hostage. My client representative Tyler Mcghee was especially hard to get in contact with even after I advised when I would be available via email, voicemail and multiple calls. All client service rep Tyler McGhee states is "service contract" when I ask how is it my fault that they do not have a provider for a service I paid for. Tyler also failed to advise how long they intend to keep my money without service. He also failed to escalate my concerns when asked. Still no resolution and Ideal Image has been holding a great deal of money without services rendered. I was not the one that cancelled. Ideal did. I would never have paid for a service that I could not get. They need to be accountable for selling services they cannot provide.
Google
5.0/5
Jun 2, 2022
Google Ideal Image Virginia Beach
Megan was amazing! I totally loved the whole experience... So relaxing after the initial shock, lol .. but you offer an amazing service. Thank you.
Google
5.0/5
May 27, 2022
Google Ideal Image Virginia Beach
They were pleasant to talk to and really friendly. Great staff and everyone knows what they're doing super efficient.
Google
5.0/5
May 27, 2022
Google Ideal Image Virginia Beach
Check in was simple and Giovani was very knowledgeable and efficient. She made the experience great and the laser seemed less painful. Great staff and the office is very sanitary.
Google
1.0/5
May 24, 2022
Google Ideal Image Virginia Beach
This process was convenient, helpful, and pleasant. I would recommend family and friends who may be interested in services.
Google
4.0/5
May 23, 2022
Google Ideal Image Virginia Beach
Very friendly staff and the ladies who I have had are very knowledgeable and have patience with my fear of needles! Disappointed though that my BBL and ultherapy cannot get scheduled though and that it seems they don’t have their schedules available and don’t have the technicians needed to be able to get me on to do at least one of these. Especially in VA beach. Overall though very happy with them.
Google
1.0/5
May 23, 2022
Google Ideal Image Virginia Beach
Legit the worst customer service I’ve been paying for something I havent Even gotten scheduled for, for over 3 months. Was promised an appointment at my consultation and never heard back. Reached out over and over to someone named Alex that is supposed to be working with my case. No one will tell me anything unless it’s the Alex person. So frustrating. I would never recommend this place if you like communication. I was So excited for my appointment and have continued to be let down.
Google
5.0/5
May 19, 2022
Google Ideal Image Virginia Beach
Giovanni is a fantastic nurse. She has an excellent bedside manner and a great laser hair removal technique. She has studied and worked in the aesthetics field for many years, so I felt good about the treatment I was receiving.
Google
4.0/5
May 13, 2022
Google Ideal Image Virginia Beach
I have had mostly good experiences here. Very transactional and hard to see the same person if you like them. Seems like they’ve had high turnover because I’ve never had the same person twice. Best price for Botox you will see anywhere, so I’m not complaining about the every changing staff. If you want to see the same person, go somewhere else. If you want to only pay $8.90 per CC, this is the place for you (that’s why it’s the place for me)
Google
1.0/5
May 5, 2022
Google Ideal Image Virginia Beach
If anyone is thinking about becoming a member at Ideal Image I would strongly advise against this. They do not care about their customers, nor do they care if they keep one/lose one. They will collect your money up front for services they’ve contracted with you, but they do not follow through on their end with scheduling/keeping their appointments. They have poor customer service, poor scheduling, and a high turnover rate with their employees. Go find a local establishment that actually care about the customers they have.
Google
1.0/5
Apr 28, 2022
Google Ideal Image Virginia Beach
THE CUSTOMER SERVICES IS TERRIBLE! I will never use this company again due to the poor customer service. I called the 800. Be. Ideal, the est time was 20 minutes. I waited 40 min which is fine. I FINALLY got someone on the phone and she TRANSFERRED me immediately, then I WAITED another 20 minutes. Someone answered then proceed to hangout the phone and DIDN'T bother to call me back. SO I called back and waited another 30 minutes. And was TRANSFERRED again. After almost TWO and a HALF HOURS, I finally recieved service. This is after I put in a request through email and was told they would call me 3-5 business days and I never heard anything from them.....
Google
5.0/5
Apr 27, 2022
Google Ideal Image Virginia Beach
I love Kristian at the Virginia Beach location!!! She's so sweet...best personality!!
Google
1.0/5
Apr 25, 2022
Google Ideal Image Virginia Beach
For past 2 years it has been a nitemare. I can't believe I am paying for these services and am treated so poorly. Calls not returned, no appointments available for months, improper medical techniques, no consistently in technique. Told different information about prep for appts. And no resolution!!! Ot is a stress my life did not need but no one responds. Staff says the same thing, and are not happy working at Ideal Image.
Google
3.0/5
Apr 22, 2022
Google Ideal Image Virginia Beach
Getting set up was weird considering I had to do a zoom session. I don’t feel that my areas of concern were fully noticeable on a video screen. After the consultation, I haven’t been able to get an appointment. What did I just pay for?
Google
1.0/5
Apr 20, 2022
Google Ideal Image Virginia Beach
Dont get me wrong the staff is super nice and everybody is nice that works here..... but ever since i've been coming here summer of 2020 iv'e grown hair in places i've never had hair in... the only result i've experienced is the hair isn't coarse anymore but I have way more hair on my face and chest that i've ever had before and they do not want to compensate me for it all they had to say was do more treatments but that has made it even worse .. i have no hormonal imbalances or any other situations that would cause me to grow hair.. it is very much of an inconvenience for me because now i have to spend more money else where.. tried reaching out to them once again but nobody wants to help, this is very upsetting and has also hurt my confidence with the new hair growth.
Google
1.0/5
Apr 20, 2022
Google Ideal Image Virginia Beach
Horrible customers service all around unable to get anyone on the phone, no call backs when promised, receptionist needs training on how to handle customer relation issues. Even though my issue got resolved the approach was very unwelcoming. The receptionist was extremely condescending and confrontational. Went to office to see if I could get a appointment scheduled which was the responsibility of the facility which they failed to do. (BACKSTORY)When I was at my previous session they told me that the schedule for my next appointment was not out as of yet. So they would call me and schedule one in the upcoming week. Never happened! I called numerous times no answer so I decided to go into the office. While explaining my concern and frustration the receptionist and how I felt the lack of care and neglect we they have shown me. she got very abrasive and began to interject without listening to my concerns I had to remind her that she is a direct representation of the company and I did not appreciate the fact that she was so rude. Which i was told to bring the concerns to customer services or corporate *ALARMING* also I was told that they are undermanned that is why they have the back up of almost 100 appointments . However this shouldn’t be a problem for the customer this is a management issue . The services i require has time frames for follow up appointments which is crucial in order to receive optimal results. By not being able to get these appointments within the required time frames will reverse the effect of the procedure. Sigh long story short after leaving the office furious because I was unable to have my dilemma resolved and mentioning that I will cancel service and Demand a refund due to failure to meet obligation I was then given a call ten minutes later with the most sarcastic condescending tone that they were able to find me an appointment . Why do i have to go to such extreme lengths to receive the services which ipaid for? I had such high regards for IDEAL IMAGE but at this point I just want to finish out my couple of sessions and NEVER LOOK BACK! Hopefully things improve in the future.
Google
1.0/5
Apr 14, 2022
Google Ideal Image Virginia Beach
I have not been seen in 5 months. There is no availability. The employees are wonderful but this is unacceptable for a service that I have spent thousands of dollars on! I called the customer service line for Ideal Image and the lady on the other end was very rude telling me that it is "neither here nor there if they don't see me"...like what!?
Google
1.0/5
Apr 14, 2022
Google Ideal Image Virginia Beach
Consultant was rude and not very comforting. She was cocky and told me that the service was most expensive.
Google
5.0/5
Apr 13, 2022
Google Ideal Image Virginia Beach
Tech was awesome
Google
5.0/5
Apr 13, 2022
Google Ideal Image Virginia Beach
The lady who helped me set up everything, Cynthia, was very nice, funny and helpful.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Virginia Beach
I enjoyed speaking to the young lady and getting ample information.
Google
5.0/5
Apr 6, 2022
Google Ideal Image Virginia Beach
It was great! Not painful and the tech was super friendly
Google
1.0/5
Apr 6, 2022
Google Ideal Image Virginia Beach
My experience was one that was very stressful and I am canceling my membership due to the inability to get an appointment for the services I paid for. I specifically told the saleswoman that I needed to get seen within the next two weeks and she assured me that this would happen and when I tried to get an appointment they told me I was looking to the summer in order to be seen!
Google
1.0/5
Apr 6, 2022
Google Ideal Image Virginia Beach
4 month update: The nurse took pictures, but did not show them side by side to see the lack of change. I have measured my waist and weight almost every week since the procedure and have seen less than an inch difference in the treatment area. My weight is within a few pounds and that depends on my last meal. She kept pushing to purchase more applicators, even though the first 4 have had little impact and both my consultation and procedure nurse said my initial procedure should be sufficient for my goals. She told me fat removal affects weight like removing cotton balls. It insults my intelligence and a simple google search can show average density of fat compared to muscle (or almost anything else). This was a huge waste of my money and time. I wish I would not have thrown my money away and I will tell everyone else the same. I want a refund because your product does not work. Original post: it has been just over 4 weeks since my treatment. I had 4 applicator on my stomach and flank for cool sculpting. I have also increased my exercise from 1 or 2 times a week to 3 or 4. So far, I have not noticed improvements. My waist is within a half inch of pre-treatment size. My weight is within 5 pounds. Most aggravating, what use to be a relatively hard stomach is actually softer and flabbyer. I am very unsatisfied at this point.
Google
5.0/5
Apr 4, 2022
Google Ideal Image Virginia Beach
This was my consult on zoom and Sara was very polite and knowledgeable. She provided me with a package treatment and helped me set up payment plan. She answered all my questions and even showed customers results. I appreciated her assistance. I hope the rest of ideal image are just as helpful as Sara. 🙂
Google
1.0/5
Mar 28, 2022
Google Ideal Image Virginia Beach
I have appointments at 8;00 o'clock , I when there 8:05 two of the girls in the front desk was busy on the phone im standing and way after there finish a phone ! after they finish they say im later 10 muinit , I have to Reschedule Im telling them because i have to wait 7 muinuit for you guy talk on the phone ! It's not great customer service, I don't recommend this place ! This not Work what you spend and what you Expect. You can wait for them per month or if you have appointments you still waiting for them 10-15 muinuit but when you later 5 muinuit, they want you scheduled back . I DONT WANT COME BACK AGAIN,POOL SERVICE
Google
1.0/5
Mar 26, 2022
Google Ideal Image Virginia Beach
I’m not one to leave reviews but the experience was so miserable just to get appointments SPARE yourself the misery!! It was my first experience with this kind of stuff. I paid for services in advance (come to find out a dermatologist doesn’t do this) and then they cannot deliver on what you already paid for. Might be cheaper than a dermatologist but is it when they cancel on you constantly? Or don’t properly prepare you for the service (like hey stay out of the Sun for 4 weeks before IPL) then you can’t receive it anyway…Not worth the hassle.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Virginia Beach
Kathy…You are awesome!! Thank you for going over and beyond to help me. Giovonni you are very compassionate!!! I can’t thank you both enough for making my appointment comfortable and seamless!!!
Google
5.0/5
Mar 25, 2022
Google Ideal Image Virginia Beach
Kaylen makes you so comfortable and she has the highest level of professionalism. Thank you for a great experience!
Google
5.0/5
Mar 22, 2022
Google Ideal Image Virginia Beach
I am grateful for my experience with Christian today 3/22/22 and for my experience withNicole (Nikki) and Taylor. Thank you so much!!!! Kudos to them all. Angela Higgins
Google
5.0/5
Mar 15, 2022
Google Ideal Image Virginia Beach
This was my first time getting Botox . I was a little nervous but the nurse did such a wonderful job. I worked with Kristian. She was super informative and walked me through the whole process. I am super happy with my results!
Google
1.0/5
Mar 6, 2022
Google Ideal Image Virginia Beach
DO NOT COME HERE YOU WILL WASTE YOUR TIME AND MONEY!!!!! They robbed me for 3,600 hundred dollars . I experienced the worst experience ever, my consolation I was told a certain amount, but once I received the first bill it was a different story, then my first visit they couldn’t find my chart when they finally did after sitting there for an hour and a half there was an issue with the treatments that I already discussed with the consultation person and they stated I had too purchase an additional price that was discussed prior. I was informed I had to reschedule, because the procedure wasn’t able to be performed. Mind you at that time I had a full time job and in college preparing for graduation, so I had finals my time was very limited. When I returned back from taking time from work I was told that what I requested was not what was said ,so they tried to get me to pay for more sorry not happening. Once the procedures were all done never ever seen NOOOO RESULTS and my first bill was not what I agreed when signing the forms it was an additional $30 ,extra this took place 2019 and I’m currently still paying. I wrote and had spoken to their higher up ,no resolution what I was told unfortunately there is nothing that can be done. What is really odd the person that did my consultation was no longer working there ???? I tried reporting this fraudulent company to BBB , but wasn’t able to find them on their website WOW what a coincidence. If you want to see results and get your monies worth, I strongly encourage to see a plastic surgeon. visit to have the pr
Google
5.0/5
Mar 3, 2022
Google Ideal Image Virginia Beach
All of the staff are courteous and professional. I've been a client for several years and I still enjoy the treatments. My skin looks great and I am pleased with the service. Thank you.
Google
2.0/5
Feb 28, 2022
Google Ideal Image Virginia Beach
The tech was very rude the second I walked in for my treatment. She had started the laser hair removal and she was doing an incorrect area. I’ve had 4 of my 6 treatments done already so I know what area I paid for and she seemed as if I was in the wrong to the point that she had to talk about changing my contract and rescheduling for the correct area.
Google
5.0/5
Feb 28, 2022
Google Ideal Image Virginia Beach
The front desk was able to get me in last minute. I had to go back 10 days later for a botox touch up and the results are really good.
Google
1.0/5
Feb 24, 2022
Google Ideal Image Virginia Beach
This company is fraud all the way!!
Google
5.0/5
Feb 22, 2022
Google Ideal Image Virginia Beach
Good afternoon, Tasha with ideal images is absolutely amazing!! She had outstanding customer service and patience with me while getting me set up for services! She is a great representation of this company. I am extremely appreciative for everything she has assisted me with and always being an email away!
Google
2.0/5
Feb 22, 2022
Google Ideal Image Virginia Beach
Most employees seem very new and timid. Front desk staff are not happy. The energy feels like a hair salon that they should be doing services for free as they are just learning. Turnover is high. So difficult to get appointment for cool sculpting. I had Botox and they said “sorry we don’t have time for a follow up appointment but you can call everyday and check…” I canceled my membership and will not recommend friends- I would rather to go to a higher end medical spa and spend the extra money for a more comfortable and easier service. Nikki was amazing cool sculpt and Laura was great for Botox.
Google
1.0/5
Feb 18, 2022
Google Ideal Image Virginia Beach
I have never taken the time before to write a review about any office or any business but my experience with this Virginia Beach has been hell ever since I started this laser hair removal and I'm tired of this office and I am a bit ticked up with the professionalism and the way they handle situations at that specific office.. .I've had trouble with the contract as well as appts .. It took 4 tries and a call to customer service for them to finally fixed my contract to what I was quoted for , everytime I went there everyone seemed confused on what Part of my face the treatment was for .. The office has no issue with cancelling your appt with no effort to try to get you a next appt .. I understand that situations happen but this constantly keep happening and do not call me 30 mins before my appt to cancel and then offer me another appt that's 30 days away .. their attitude is so nonchalant it's like they thinking "it's your money , your treatment and your problem so either you take that appt or there's nothing else we can we can do".. goodluck to anyone who's thinking about going there for treatments and bravo to any current clients there that hasn't been having any issues with them , guess you guys are the lucky ones because my experience has been hell ..
Google
1.0/5
Feb 18, 2022
Google Ideal Image Virginia Beach
This is, no exaggeration, the WORST ideal image location I’ve ever been to. I’ve moved around to a few cities through my treatment and this is probably the worst managed location. I have been trying to get in touch with Clayton (the manager) for months. He apparently doesn’t come in to this location. He also is unreachable by phone. And by email. He must be a ghost. I scheduled an appointment and drove all the way there just to be told the room for my treatment was shut down and my provider was leaving. Seriously?????! I’m beyond annoyed. If the other location wasn’t so far I’d move my account over there. Awful.
Google
5.0/5
Feb 18, 2022
Google Ideal Image Virginia Beach
Very friendly and easy going. Great results. Gave me an unexpected discount when I checked out!!
Google
5.0/5
Feb 15, 2022
Google Ideal Image Virginia Beach
I’ve had treatments by multiple nurses here and they are ALL amazing. Kaylen, Laura, Kayla, and Taylor are all so great at what they do as well as the front desk staff 🙂
Google
5.0/5
Feb 15, 2022
Google Ideal Image Virginia Beach
Kaylen was wonderful with my service! She was friendly and took her time!
Google
5.0/5
Feb 15, 2022
Google Ideal Image Virginia Beach
Laura extremely knowledgeable helpful and friendly!!! Thank you!!
Google
5.0/5
Feb 15, 2022
Google Ideal Image Virginia Beach
the tech was so nice and talked which made the experience awesome
Google
5.0/5
Feb 13, 2022
Google Ideal Image Virginia Beach
Best results ever cant wait till my next appointment!
Google
5.0/5
Feb 11, 2022
Google Ideal Image Virginia Beach
I want to give a shout out to Aly and Payton (front desk) as they do not get acknowledged as much as they should. They were both friendly, helpful, and professional! Awesome experience! The customer service at Ideal Image is excellent. You are not just a number to them. They truly care about you!! I highly recommend them! Nickii is outstanding!! She is very understanding of her clients needs! I highly recommend her! - Dr. Kraft
Google
4.0/5
Feb 11, 2022
Google Ideal Image Virginia Beach
It was very friendly. Nice presentation but I didn't think it would cost as much.
Google
3.0/5
Feb 11, 2022
Google Ideal Image Virginia Beach
The overall effectiveness is great however I have had a lot of issues with getting appointments or ideal calling to reschedule or cancel appointments. Today, my treatment was interrupted by the nurse having to be on a conference call during my scheduled appointment. I wish they would have told me or scheduled around this appointment I made 2 months ago. These treatments are not cheap and it should not be this type of experience. I will say I love the woman who did my treatment and typically she is on top of it and personable.
Google
5.0/5
Feb 11, 2022
Google Ideal Image Virginia Beach
Kaylen was extremely good..... Thank you so much.
Google
5.0/5
Feb 10, 2022
Google Ideal Image Virginia Beach
Kristian was my nurse for my first laser hair removal appointment, she made me feel very comfortable and answered all of my questions! Might I add the front desk is also very helpful, they set the mood for the whole office! I can’t wait for my next appointment ❤️
Google
5.0/5
Feb 10, 2022
Google Ideal Image Virginia Beach
The nurse was very informative and attentive. The desk staff were friendly and helpful.
Google
5.0/5
Feb 9, 2022
Google Ideal Image Virginia Beach
I get a Brazilian every time I have kaylynn and I absolutely adore her she's thorough and quick and very patient and comforting definitely would recommend
Google
5.0/5
Feb 9, 2022
Google Ideal Image Virginia Beach
Service was great! Christian is amazing! Very calming and assures what is happening and the feeling is normal. Constant communication and talking during procedure.
Google
5.0/5
Feb 5, 2022
Google Ideal Image Virginia Beach
Nickki and the staff are super friendly and answered all of my questions. I will definitely be back, thanks ladies!!!