Mill Creek

15217 Main Street
#103
Mill Creek, Washington 98012
425-786-1378

Current Promotions

Sun 9:00am - 5:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm

Our Ideal Image Mill Creek location is excited to help you look and feel your best.

Our expert team of nurses and physician assistants have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting®, Ultherapy®, BroadBand Light™ Therapy(IPL), and Injectables including Botox®, Juvéderm®, and Restylane®. No matter what your reason is for coming to us, we’re always ready to help you feel like the best version of you.

Our staff in Mill Creek is always available to talk about whatever concerns you may have and help you customize a solution that works for you. Give us a call or stop by. We are always here to help!

4.5/5
4.5 /5
133 Reviews

Google
1.0/5
Sep 11, 2021
Google Ideal Image Mill Creek
Do not book at Ideal Image. You will waste thousands for services that may or may not work. They are taking advantage of women with insecurities about their bodies, and making sure there’s no way to back out once you’ve paid. They have all of their legal agreements set up to make everything work in their favor. Plus, their virtual consultations are very aggressive and try to get you to pay for your services in full without even having an appointment scheduled. They also do not make it clear that the services are completely non-refundable, except in the fine print of the contract they make you sign on the consultation call that you’re fairly encouraged to rush through and not actually read. I booked a consultation for cool sculpting for my neck because I was convinced I had neck fat and didn’t want it to be in my wedding photos in two months. The woman I consulted with made my move my neck skin around in a way that would make anyone look like they’ve got something to lose. She quoted me for some $1k+ treatment and upsold me on some post-service face cream for $170. She had me sign a contract and put my credit card information down. I have a lot of anxiety and felt like I needed to sign right away so I didn’t make her wait. She then told me to call ideal image to schedule an appointment because she didn’t have the tools to see booking information. After I paid and signed the contract, I called four different Ideal Images in my area to schedule an appointment. All of them were booked solid for the next couple months except one an hour drive from me which was available in one month. Worried about the timing on this I scheduled an in person consult (not available through ideal image) at another local skin clinic. The woman took one look at me and said I was not a candidate for cool sculpting and definitely did not have excess neck fat. I called the woman I had the initial consult with to tell her what I’d heard and she scoffed at the concept that I didn’t have neck fat. “What else would it be?” She asked. I asked if I could do another consult in person. She said they didn’t allow that because of covid (even though they’re doing in person treatments) but that she’d set up a consult with another skin care professional. She never followed up with me. I then did two visits with an ENT and speech pathologist to prove that I did not have excess neck fat. It was only after providing medical evidence from other doctors that they finally agreed to refund me two months later. On a side note, they sent me that skin cream immediately after I signed the contract which I thought was odd because it wasn’t to be used until after the service anyways. I tried to call fed ex to return the package to the sender but they said Ideal Image does not allow that as an option. Honestly every step of the way of this process was absolute hell, anxiety, and a stream of red flags. Do your research and please don’t let Ideal Image take advantage of you.
Google
1.0/5
Sep 10, 2021
Google Ideal Image Mill Creek
I felt like I was sold services just for the commission. I had a pre appointment with someone to go over what I wanted done, which was Botox and lip filler. I uploaded my medical history a week before my appointment. I get to my Botox appointment and am notified I am unable to receive lip filler due to my shellfish allergy. She offered to switch it all to Botox, I’m 30 years old. I didn’t need 1,300 worth of Botox. I’m highly disappointed after they talked me into applying for a credit program and getting my credit ran just to tell me I cannot receive a service after all has been done. She offered to refund me for the lip filler which is fine but my credit is already ran. I left my appointment visually upset and disappointed. I called yesterday requesting a manager or someone to call me back to address this issue and still no one has reached back out.
Google
5.0/5
Sep 9, 2021
Google Ideal Image Mill Creek
I love the fact that I don’t have to wait for my appointment and the ladies are great, Darya was a great help and very kind, she made sure I was ok and treated me gentle, also give me some recommended creams for after my treatment.
Google
5.0/5
Sep 8, 2021
Google Ideal Image Mill Creek
Dysport and Botox. Jenny in southcnter has always been my go to, but switched to mill creek now. I’m always very happy. They take time to evaluate and listen to what I am looking for before making recommendations.
Google
5.0/5
Sep 5, 2021
Google Ideal Image Mill Creek
Darya was absolutely amazing. Everytime I come she always takes care of what I need. She's amazing to work with. She made the laser hair removal process extremely easy. Go with Darya. Her vibe is amazing.
Google
1.0/5
Sep 3, 2021
Google Ideal Image Mill Creek
I am writing this review as a zero star. In the beginning when I had a video phone consult due to the pandemic I was impressed by how interactive Ideal Image was. Learned this was all fake to just get my business. I paid $2000 for coolsculpting on my abdominal area. I was told that I would only need one service of coolsculpting due to my size and I was guaranteed results. My appointment for this procedure was scheduled fairly quickly in October 2020. The procedure went as exoected. I then had a healing time frame of three months and was told I would see results within that time frame. Well. I did not. I reached out to the person who I scheduled with and did my consult with prior to my appointment in January because I was concerned with the results. I had zero results or improvement from my coolsculpting. I was told to bring my concerns up at my appointment that went over my results. I came into the mill creek location for my review in January 2021. It lasted all of maybe 10 minutes. The lady who completed this appointment took photos. I expressed that I was disappointed and wanted to reschedule a redo as I paid for lifetime warranty on the coolsculpting. She told me if I was disappointed with the results I would need to call and speak to a manger and there was nothing she could do their at that appointment. Right after that appointment I called numerous times, left voice-mails, and emailed. A month goes by and I still hadn't received any communication back, so I attempted to escalate by adding numerous people (local area manager Patricia and Emily who I did my consult with) in an email. I received a response that Patricia was not able to process a refund or discuss a reschedule of the procedure and she would need to get a higher manager involved. I was told I would hear back from this person in two weeks. Two months go by and still nothing. I called and left voice-mail and emailed Patricia again. I also fwd my conversation with Emily where I was guaranteed results and invoices showing I purchased insurance warranty on this procedure. Patricia as usual took her time to respond and when she did she apologized for my not hearing back and said she would reach out to this manager once again. I received communication saying I would get a response within that week. That did not happen. Since then (april 2021) i have been emailing and calling ideal image and have received NO response. This company is a scam. All they care about is getting their money and performing false procedures that provide no results. They will tell you anything they can to get you to schedule and buy their insanely pricey procedures. Then when you have an issue its like you never existed to them. I will be reporting this company for many reasons as I explained briefly in this review to the BBB. DO NOT GO HERE!!!
Google
5.0/5
Aug 30, 2021
Google Ideal Image Mill Creek
Darya is my Nurse Practitioner today. ⭐️5 stars for her. (If there’re more stars… yesss I’d give to her too) I’d highly recommend her for the Laser Hair Removal here at the Ideal Image. She was very kind, knowledgeable and knew what she should do to give the best treatment. I was super nervous because of the pain and discomfort of the hair removal but not this time. Darya was super truly caring about the customer. She made sure I was ok and comfortable after each time; she knew what to deal with the discomfort, it gave me less stress and pain free after her treatment. She also gave me the aftercare directions so I can feel even better next time. I am only on 3/9 of the treatment package so far but I’m so glad of the results. It is much more effective than any normal laser hair out there. I see much, much more hair gone by now, and if there’re some coming back, they are really thin and soft. I can see about 70-80% hair removed after only 3 treatments. Amazing! I have never given any review online before but this time is special because Darya truly goes beyond and above for her customer. I’d give her the best score. Thank you Darya!!! Lily
Google
5.0/5
Aug 20, 2021
Google Ideal Image Mill Creek
Friendly reception, very clean atmosphere
Google
5.0/5
Aug 13, 2021
Google Ideal Image Mill Creek
Darya was absolutely amazing. I am usually very nervous for my brazilian hair removal and she made me feel comfortable and helped me relax. Thank you for caring and for your professionalism. I would recommend her and this location to anyone.
Google
5.0/5
Aug 12, 2021
Google Ideal Image Mill Creek
Lovely clinician that treated my hair removal. Very very clean office and treatment room. And very timely. Thank you for a fabulous visit.
Google
1.0/5
Aug 9, 2021
Google Ideal Image Mill Creek
I spent 20 minutes on the phone but could not get an idea of treatment costs - so frustrating!
Google
5.0/5
Aug 9, 2021
Google Ideal Image Mill Creek
Every time I go in they make sure that I am comfortable from start to finish. The ladies who work at the Mill Creek location are so friendly and accommodating
Google
5.0/5
Jul 28, 2021
Google Ideal Image Mill Creek
It was amazing and I cannot wait until my next appointment!! Best experience ever! They are all super sweet and truly care
Google
5.0/5
Jul 27, 2021
Google Ideal Image Mill Creek
Fantastic. She is too good.10 star to her.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Mill Creek
It was a great experience… They are so comfortable… 😊 I love going there again❣️
Google
4.0/5
Jul 16, 2021
Google Ideal Image Mill Creek
fantastic as always
Google
5.0/5
Jul 16, 2021
Google Ideal Image Mill Creek
Darya is so considerate and very professional!
Google
5.0/5
Jul 2, 2021
Google Ideal Image Mill Creek
I came in today for my first Coolsculpting appointment. Darya was absolutely wonderful and informative. My Coolsculpting experience went so much better than expected! Overall, it was easy and painless. Darya was very helpful and kind. This was a great experience, and I will be coming back again!
Google
5.0/5
Jun 30, 2021
Google Ideal Image Mill Creek
Trish was extremely knowledgeable and friendly, I hardly knew she was administering Botox. It was an excellent experience.
Google
5.0/5
Jun 24, 2021
Google Ideal Image Mill Creek
I loved seeing Darya today. She was very honest and informative. We ended up postponing my legs for laser hair to make sure I don’t have sun exposure that could injure my skin. I appreciate her friendliness and caring nature. Thank you.
Google
5.0/5
Jun 17, 2021
Google Ideal Image Mill Creek
Darya was amazing!! She did my laser hair removal appointment and she was phenomenal!!
Google
5.0/5
Jun 16, 2021
Google Ideal Image Mill Creek
Jennifer was great, professional, and friendly. I recommend her! Quality is 5 stars so far but difficult to get appointment scheduled. For the past 7 month, only had 3 sessions due to canceled appointment. I got the 16 month package for the laser treatment.. I hope to finish satisfied.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Mill Creek
Darya had the absolute best bedside manner. She gave clear explanations of my options, the process, and aftercare. She was kind, knowledgeable, thoughtful, and took gentle care during my Coolsculpting treatments. I look forward to working with her for any future treatments.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Mill Creek
The staff are caring and experienced.
Google
5.0/5
Jun 15, 2021
Google Ideal Image Mill Creek
Trish did an excellent job with my BBL laser. I would absolutely recommend her services.
Google
5.0/5
Jun 14, 2021
Google Ideal Image Mill Creek
Great customer service.
Google
5.0/5
Jun 10, 2021
Google Ideal Image Mill Creek
I had a very good experience with Darya, she made sure I was always comfortable with the laser and made sure to get every single hair!
Google
1.0/5
Jun 10, 2021
Google Ideal Image Mill Creek
On my 30th call to them - still no return or answer
Google
1.0/5
Jun 10, 2021
Google Ideal Image Mill Creek
My experience with ideal image was terrible. I had a video consultation. This business is not local and is a corporation. For transgirls like me who are financially struggling, this is not the laser clinic for you. All they care about is money and telling you how laser is permanent. It is not permanent but rather permanent hair reduction, and not permanent removal. They have very expensive pricing and the sales gal tried to scam me into a 16 month bundle that cost $2500. Laser hair removal for the face takes around 8 months (give or take a month). I only need 5 more sessions over 5 months and the sales gal still tried to sell me the 16 months package. I asked how much it would cost to pay per session and they wanted $950. You should really only be paying around $250 per laser session for your face. Also ideal image DOES NOT take insurance. Check out Mill Creek Skin and Laser, they can work with insurance and have much more reasonable pricing for low budget individuals.
Google
5.0/5
Jun 5, 2021
Google Ideal Image Mill Creek
it went so well.. she did a great job
Google
5.0/5
Jun 2, 2021
Google Ideal Image Mill Creek
It was quick, easy, painless
Google
1.0/5
May 28, 2021
Google Ideal Image Mill Creek
Google
5.0/5
May 27, 2021
Google Ideal Image Mill Creek
Very easy and relaxing
Google
5.0/5
May 25, 2021
Google Ideal Image Mill Creek
Front end staff are always friendly and helpful. My nurse who does my procedure is always making sure that I get the results I want in the best and safest way possible.
Google
5.0/5
May 24, 2021
Google Ideal Image Mill Creek
Very helpful front desk personnel and the provider was excellent.
Google
5.0/5
May 20, 2021
Google Ideal Image Mill Creek
Trish was amazing! She discussed my previous experience with filters and what I wanted, letting me know what was possible and why. She is so incredible good at what she does! I had no swelling, pain or discomfort at all. The next day I looked perfect! I love the outcome and the absolute professionalist and expertise that Trish offers her customers. I'm not going anywhere else!
Google
5.0/5
May 18, 2021
Google Ideal Image Mill Creek
Trish was my esthetician & she was great! She made me feel very at ease & comfortable through the 2 different procedures I came into ideal image for. I highly recommend her and will gladly return to her anytime.
Google
5.0/5
May 16, 2021
Google Ideal Image Mill Creek
Darya is very professional and friendly, she knows exactly what she’s doing would recommend her to anyone coming to ideal image. Fantastic customer service definitely coming back.
Google
5.0/5
May 14, 2021
Google Ideal Image Mill Creek
Great experience at this location for laser. Nurse Practitioner Darya was awesome and an absolute joy to have the appointment with. Best nurse I’ve had at Ideal Image hands down. I look forward to all future appointments at this location!
Google
5.0/5
May 13, 2021
Google Ideal Image Mill Creek
The staff and nurses are super friendly and knowledgeable. I have been receiving laser hair removal, and am very pleased with the process/results that I'm seeing.
Google
5.0/5
May 12, 2021
Google Ideal Image Mill Creek
This location has friendly staff! Christina the front desk gal is very helpful when it comes to scheduling and answering questions about different services along with recommending other services that you might be interested in as well. Trish my provider who I book for every appointment is an absolute professional and will make you feel comfortable during your treatment. She will talk you thru and always answer any questions you have with a smile on her face.
Google
5.0/5
May 12, 2021
Google Ideal Image Mill Creek
It was a very inviting and friendly atmosphere! I felt comfortable and safe. Any questions I had they were well answered and met with reassurance. I am so happy I picked ideal image for my first time Botox experience!
Google
5.0/5
May 8, 2021
Google Ideal Image Mill Creek
The staff is awesome! Super professional and make you feel as comfortable as possible.
Google
1.0/5
May 6, 2021
Google Ideal Image Mill Creek
I’m not one to put people or businesses on blast, however my experience with Ideal Image needs visibility as they are STEALING from their customers. They’re all over you to collect upfront payment, and then ghost you when you try to schedule an appointment. I pre-paid thousands of dollars for 9 laser treatments, and only received 3. They scheduled out my 3 treatments over the course of 6 months so that I am not able to dispute my credit card charges after they completely ignore my calls and voicemails when I try to schedule my 4th appointment. Over the past month, I’ve tried calling the Mill Creek location several times and have left a couple voicemails that haven’t been returned. I also called corporate and they transferred me to Mill Creek’s voicemail. I emailed my sales rep, no response. I texted her and she responded saying that one of the reasons she quit is because they bite of more than they can chew. Isn’t this THEFT? They collect payment and make it nearly impossible to schedule the service you paid for. What is the next step? Report to better business bureau? I need to get my money back since they are unable to provide the services they charged me for. At this point I am seeking A) acknowledgment from the company, B)an explanation, C) a 100% refund so I can get my treatment from a business with integrity. Thanks in advance for advice if you’ve ever been in a situation like this. I need the company to see this. *from my daughter
Google
4.0/5
Apr 27, 2021
Google Ideal Image Mill Creek
I haven’t yet scheduled an appointment, but came in and talked to the front desk ladies. Shelby and Alaya! They were both so kind and helpful. I asked about pricing and they were able to show me different prices for different treatments. I have heard a lot about ideal image, bad/good but I think that being able to go in and speak with them has helped me feel more comfortable about getting treatments done. I know there is a wait for treatments the girls explained that and that is okay, kind of long is the only bad thing, seems busy there BUT I will be back to sign up! Very welcoming friendly environment. I like the location as well it is cute and easy access to the parking lot. They have a lot of great deals!
Google
5.0/5
Apr 27, 2021
Google Ideal Image Mill Creek
I had a great experience. I was nervous because it was my first time, but I was made to feel comfortable. My lips look amazing!!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Mill Creek
Super friendly staff on zoom and in person. the nurse was so professional and told me every step of the way what she was doing and was very comforting about any pain for discomfort I was experiencing.
Google
2.0/5
Apr 14, 2021
Google Ideal Image Mill Creek
I requested an appointment for the same day and got a call about the membership, I told both people I talked to I wanted to get in ASAP and they kind of glossed over it and talked about what I wanted to get done which I told them, they suggested the membership and 60 units of Botox which I agreed to, paid for ahead of time, and did all the paperwork for thinking I would be scheduled for if not that day within the next few days. After I was done paying she said thank you and someone would call me which kind of gave me a weird feeling like it’s just poor business practice to give someone the impression they are making an appointment and then take their money and say thank you bye. I wasn’t too upset though and waited for the call. After two hours I went ahead and called the location I was wanting to go to and explained I had paid for 60 units of Botox ahead of time + the membership and they said that the first appointment would be a month out. I am already a couple weeks behind on my Botox so this is out of the question for me and I explained I was very clear when I talked to the lady who sold me the membership that I needed to refresh my Botox ASAP. So I asked to have the Botox refunded so I could go elsewhere because I can’t wait a month and they said they can’t do that. So yeah shady business practices all around. I am not someone who minds spending money on the right treatments but being treated that way definitely gave me a bad taste in my mouth. Hopefully things will improve from here on out.
Google
3.0/5
Apr 13, 2021
Google Ideal Image Mill Creek
My injector made me uncomfortable at the beginning of our appointment, was overly casual and made a comment that made me feel like she was inexperienced.
Google
4.0/5
Apr 1, 2021
Google Ideal Image Mill Creek
My practitioner did a great job - smooth, gentle, fast. I'm pleased with the results. While my dermatologist can provide Botox below the eye area (mouth, chin, etc.) and filler above the nose, apparently Ideal Image can't. I wish this had been truthfully explained to me when I purchased services. I asked, but the sales person wasn't exactly forthcoming.
Google
5.0/5
Mar 29, 2021
Google Ideal Image Mill Creek
From the moment I walk in until I walked out I loved everything and my nurse was a complete gem.
Google
5.0/5
Mar 18, 2021
Google Ideal Image Mill Creek
It was lovely working with the ladies at ideal image, they helped me figure out what I wanted, set up a payment arrangement I could afford and scheduled me quickly so I could get my procedure done ASAP!
Google
5.0/5
Mar 16, 2021
Google Ideal Image Mill Creek
So glad I decided to come here. Great results and would recommend for others!
Google
5.0/5
Mar 15, 2021
Google Ideal Image Mill Creek
I LOVE Ideal Image. Their staff are super knowledgable, friendly, and empathetic, which is a huge deal when you're trusting people with your body. So far, I've gone to them for Ultherapy and laser hair removal, both of which I'd NEVER done before and was very nervous about trying. As a newbie, I appreciated their level of care at each appointment: they walked me through pre and post care, set expectations, followed up post treatment, and went the extra mile to ensure that I was comfortable and properly cared for. A special shout out to Trish who is AMAZING. She's incredibly knowledgable, caring, and an absolute doll who makes each treatment delightful and much less intimidating. I'll definitely be going back and consider myself a loyal customer. On a side note, they often have really great deals, which is a bonus when exploring your options. If you're getting older like me or simply are looking for ways to nurture and maintain your body, I'd definitely include deal Image in your search.
Google
5.0/5
Mar 15, 2021
Google Ideal Image Mill Creek
your are great
Google
5.0/5
Mar 15, 2021
Google Ideal Image Mill Creek
Trish is amazing, always very helpful and friendly
Google
5.0/5
Mar 15, 2021
Google Ideal Image Mill Creek
I am 7/9 laser hair removal treatments in and the hair is almost gone! It has left my skin so smooth and has made my daily routine so much less stressful and pain free avoiding those tweezers. Most important I have gained so much more confidence! Trish at Mill Creek is amazing and will make you feel welcomed and cared for! This was an investment and one of the best decisions I could have made
Google
5.0/5
Mar 10, 2021
Google Ideal Image Mill Creek
Staff was great
Google
5.0/5
Mar 6, 2021
Google Ideal Image Mill Creek
Amazing stuff, very professional and helpful . Christina the receptionist welcomed us and explained the treatment we were going to receive. Trish the provider was very sweet and very skilled , performed the treatment with no problem while made us feel comfortable. My experience as well as my daughter was excellent . I'm definitely going to be back for more treatments. You should check them out.
Google
1.0/5
Feb 27, 2021
Google Ideal Image Mill Creek
I purchased the full body package package and was later told it’s only 10 body parts had to change things around and still have issues. the person making my package told me one information and I was told other wise at the time of appointment for what was included. Its been a terrible experience for me if I didn’t sign up for the financial assistance and didn’t have that contract which I was also not told I could not cancel, I would have definitely cancel my treatment. When trying to resolve my issues with my consultant They just started ignoring me. DON’T RECOMMEND THESE GUYS AT ALL. Can find a much affordable price with better costumer service somewhere else.
Google
5.0/5
Feb 22, 2021
Google Ideal Image Mill Creek
Kelsey Fenner was fantastic, she helped so much each step of the way and answered all my questions.
Google
5.0/5
Feb 18, 2021
Google Ideal Image Mill Creek
Trish is great. Good communicator, excellent at her profession.
Google
5.0/5
Feb 16, 2021
Google Ideal Image Mill Creek
Quick and responsive
Google
4.0/5
Feb 14, 2021
Google Ideal Image Mill Creek
Great! A clear and straight forward process. My doctor is very helpful and knowledgeable. Great prices too! I'd definitely recommend Ideal Image to others.
Google
5.0/5
Feb 11, 2021
Google Ideal Image Mill Creek
Karin was very friendly and professional. She was a true delight to talk with while having the procedures done. Thank you!
Google
5.0/5
Feb 5, 2021
Google Ideal Image Mill Creek
The experience was quick and easy. Karin gave lots of good information and explained what she was doing.
Google
5.0/5
Feb 1, 2021
Google Ideal Image Mill Creek
The Ideal Image Mill Creek location is very nice and clean, I've been impressed each time I come by (this is my third visit so far). Karin, the nurse practitioner for my most recent appointment, was very friendly and SO fast with my appointment. I love when the practitioners speed through the pulses, it may hurt a lot but at least it's over fast haha.
Google
5.0/5
Feb 1, 2021
Google Ideal Image Mill Creek
Very clean place...excellent service...the procedure was very patiently explained on my first appointment. Made me feel very comfortable.
Google
5.0/5
Jan 29, 2021
Google Ideal Image Mill Creek
I started laser hair removal treatment 6 months ago. I've seen a reduction in hair growth with every appointment, with less growth each time. I've been seen by 3 different Nurse Practitioners over the course of 4 visits, Karin has been the best. She is extremely thorough, she doesn't rush through the process. Most importantly is that she makes me feel very comfortable during the entire (invasive) visit.
Google
5.0/5
Jan 20, 2021
Google Ideal Image Mill Creek
Thank you for having team members that are down to earth and make the uncomfortable experiences comfortable!
Google
5.0/5
Jan 19, 2021
Google Ideal Image Mill Creek
Very clean and professional. Very knowledgeable staff that made the process easy.
Google
5.0/5
Jan 18, 2021
Google Ideal Image Mill Creek
I have been seeing Trish to meet my rejuvenation’s needs. She is nothing less than amazing!! Very professional, friendly, knowledgeable and skilled. She has a great eye and understanding for aesthetics and is able to achieve the results I am seeking. Love her!! Always a great experience!!!
Google
5.0/5
Jan 16, 2021
Google Ideal Image Mill Creek
I love the staff, they are so helpful and accommodating.
Google
5.0/5
Jan 5, 2021
Google Ideal Image Mill Creek
I can’t say enough good things about my experience here! I was very impressed with the clinic itself, the check in process, and that my laser was administered by a nurse practitioner. Karin is extremely friendly and professional! She follows up her appointments with a call the next day to check in and see how the treatment recovery is going. I highly recommend ideal image for laser hair removal, but especially recommend this location.
Google
5.0/5
Jan 4, 2021
Google Ideal Image Mill Creek
The provider I saw was so nice! I used to go to the north gate location... but after visiting the mill creek one... I’ll only be going there!
Google
5.0/5
Dec 29, 2020
Google Ideal Image Mill Creek
I had an appointment with Trish for my first laser hair removal on my legs last week and she was great! We chatted the whole hour which made things go by quickly and distracted me from the uncomfortable process. The facility was extremely clean and the staff was professional and respectful. Right now, clients wait outside or in their car and call to let staff know they have arrived. When your provider is ready, they call you inside, take your temp and you're good to go.
Google
5.0/5
Dec 26, 2020
Google Ideal Image Mill Creek
I see Trish for laser hair removal and she is absolutely wonderful! The laser itself can be pretty painful but she is great at encouraging and comforting me while quickly moving through the process, yet still being thorough. I would definitely trust her for other services as well.
Google
5.0/5
Dec 23, 2020
Google Ideal Image Mill Creek
Karin is so great! She's friendly and personable and very accommodating. Thanks for putting up with my low pain tolerance! I've seen amazing results with just one treatment. About 70% reduction. Highly recommend especially if you're prone to ingrown hair!
Google
5.0/5
Dec 21, 2020
Google Ideal Image Mill Creek
I had my second round of hair removal it was a great experience
Google
5.0/5
Dec 9, 2020
Google Ideal Image Mill Creek
Amazing staff, especially Karen. She is very patient and nice. Thank you 🙂
Google
5.0/5
Dec 8, 2020
Google Ideal Image Mill Creek
I had laser hair removal with Trish. She was very professional and courteous. She constantly checked in with me to see if I needed a break. She was very efficient and made a somewhat painful experience go by fast. She was awesome at distracting me and completing the process as quickly as I could tolerate.
Google
1.0/5
Nov 23, 2020
Google Ideal Image Mill Creek
Pretty negative experience so far. I couldn’t book or see availability until I had a “free consult”. Then I had to pay in advance before I could even book an appointment. They called three days later to get me scheduled but couldn’t get me in for over a month at my local location. Now I’m having to drive to another location get my service and take time off work. I already had to pay for the service so now I’m stuck. I should have known something was wrong when they wanted payment before offering availability. If I had known I would have taken my business elsewhere. I really hope the actual appointment wows me because my experience with Ideal Image has been really disappointing.
Google
5.0/5
Nov 16, 2020
Google Ideal Image Mill Creek
Great communication throughout the whole process. Got me in quick and explained the whole process thoroughly so i knew exactly what to expect.
Google
4.0/5
Nov 13, 2020
Google Ideal Image Mill Creek
Great results for a pretty penny! If you can afford it, i would highly recommend it!
Google
5.0/5
Nov 6, 2020
Google Ideal Image Mill Creek
People there are great and very professional!
Google
5.0/5
Nov 4, 2020
Google Ideal Image Mill Creek
Great first appointment, the technician was amazing throughout the appointment, the front desk was professional and helpful. It was quick and easy, while I felt very comfortable and safe.
Google
5.0/5
Nov 4, 2020
Google Ideal Image Mill Creek
Staff is great in Mill Creek. I just completed my 3rd laser facial treatment and I am amazed. Only thing I would do different..... Signed up years ago😁
Google
5.0/5
Nov 3, 2020
Google Ideal Image Mill Creek
Awesome first appointment with Trish! It was very quick and painless!
Google
5.0/5
Nov 2, 2020
Google Ideal Image Mill Creek
Professional and kind atmosphere! Trish made me feel comfortable and at ease about the laser hair removal. I'd definitely recommend Ideal Image.
Google
5.0/5
Oct 12, 2020
Google Ideal Image Mill Creek
the technician was very professional and i felt very comfortable. excellent service
Google
5.0/5
Oct 10, 2020
Google Ideal Image Mill Creek
Karen/Caren was really nice and patient during my appointment.
Google
1.0/5
Oct 5, 2020
Google Ideal Image Mill Creek
I wish that the sales rep (Devonne) would have been able to let me know of availability of center I chose, closest one to me located in Mill Creek. Once transaction was closed the next day when I called the above mentioned center I discovered that they have only one technician working only Tuesdays. calling around I finally found one center in Tacoma that was fitting into my schedule. The receptionist was super nice and because of her I ended up not canceling my contract. Goin to Tacoma is adding two hours to my trip plus an overnight stay. I honesty believe that this is poor customer service and I would apprecaite a phone call to discuss this further. Respectfully yours, Mioara Cretu
Google
5.0/5
Oct 1, 2020
Google Ideal Image Mill Creek
Great experience and very friendly
Google
1.0/5
Sep 12, 2020
Google Ideal Image Mill Creek
I purchased a package in August. Prior to the purchase I specifically inquired about scheduling due to COVID and was assured it wasn't an issue and we could get right in. AFTER I pay nearly $4,000 no one calls me to schedule. I call several times and don't get an answer. I contact the person that took my credit card and she says the next availability is December 16th. I would have NEVER purchased from them knowing I couldn't get in for months and feel totally deceived because I specifically inquired about scheduling availability. I expressed my frustration and was promised a full refund. It never happened. After numerous calls I got $1700 back and am still owed $1900. I never received a single service from these people! No one returns my calls or emails and the one call I had with a manager she said I can't get a refund unless I sign their "release form" which states I will remove bad reviews and stop any actions I've taken against them. It feels like extortion to get a refund and this isn't a business I would recommend to anyone. It will be interesting to see how long they stay in business and how long before a class action lawsuit is filed. Their contract is so one sided I'm not even sure its legally enforceable. Hopefully the right investigative news report will prompt other fraud victims to come forward.
Google
5.0/5
Aug 14, 2020
Google Ideal Image Mill Creek
Had some concerns yesterday about not being about to schedule my appointment. Ideal image called me today to schedule. Thanks for the follow up!
Google
5.0/5
Aug 13, 2020
Google Ideal Image Mill Creek
Satisfied is an understatement! The team at Ideal Image in Mill Creek, Washington made for an incredible experience. They took all of the necessary precautions for Covid-19, placing the safety of the customer above all else. Cameron, my nurse, was extremely knowledgeable and put my mind at ease as she explained everything in great detail that we would be doing. Cameron provided me with three areas of Botox. The results are absolutely breath taking, and I can now say I have my ideal image. I can't recommend Cameron and the team enough!
Google
5.0/5
Aug 2, 2020
Google Ideal Image Mill Creek
The Registered Nurse in Mill Creek was very professional and nice. She made sure the procedure was done quickly and carefully. If you’re looking to get some laser hair removal done this is the place.
Google
1.0/5
Jul 30, 2020
Google Ideal Image Mill Creek
I am livid on how poorly Ideal Image costumer service is.... I purchased two Procedures back in March and was told by the end of July they will be calling to schedule my appointments. I know due to COVID-19 it’s been delayed several months until the ending of July. Since then I have not received any calls nor updated information in regards to what’s going on and if they are scheduling again. My only good experience was working with Julia, she’s been helpful but she isn’t in charge as far as scheduling goes. I have called numerous times and supposedly the wait to to speak to someone will take 10mins due to highly volume calls. I’ve been waiting for more then 3 hours and still waiting to speak to someone!!! I am very disappointed at this point! I really don’t want anything , but my refund. I am not waiting for 3 hours nor months to get a simple Procedure to be done. I need someone to contract me immediately!
Google
5.0/5
Jul 30, 2020
Google Ideal Image Mill Creek
Excellent experience!!! All of the ladies that work here are fantastic!!!
Google
5.0/5
Jul 30, 2020
Google Ideal Image Mill Creek
I love that Ideal Image opened a location in Mill Creek! So close and convenient! Staff (especially Denise) have always been super friendly, professional and helpful! I enjoy coming here for both cool sculpting and Botox services. Would definitely recommend it to anyone that needs a little work done!