Seattle (Northgate)

317 Northeast Thornton Place
Suite 10A & 10B
Seattle, Washington 98125
206-673-4620

Current Promotions

Monday 08:00am - 07:00pm
Tuesday 08:00am - 08:00pm
Wednesday 08:00am - 08:00pm
Thursday 08:00am - 08:00pm
Friday 08:00am - 08:00pm
Saturday 08:00am - 05:00pm
Sunday 08:00am - 06:00pm

At Ideal Image, we specialize in non-surgical cosmetic and skin rejuvenation treatments in a modern medical spa setting. We offer the most advanced, cutting-edge, comprehensive skin and body solutions including Laser Hair Removal, CoolSculpting®, Ultherapy® Skin Lifting, Broadband Light™ Therapy, Botox®, Juvéderm®, Restylane® and Kybella®.

Find peace of mind knowing you’ll receive a treatment plan to meet your specific needs designed by our team of highly trained and qualified medical professionals.

Visit Ideal Image of Seattle and allow our medical team to be your guide in working hand-in-hand to create your personal solutions to flawless skin. Call to schedule your complimentary consultation today!

4.1/5
4.1 /5
328 Reviews

Google
1.0/5
Nov 15, 2022
Google Ideal Image Northgate
Very very very very disappointed in the Cool Sculpting! Absolutely no results seen 6 months later. Pure waste of money. I feel very deceived. There should be a class action lawsuit for pure false advertisement or money given back! Gets one star because laser hair removal is awesome and Ms. Grimes is great! Do not waste your money on Cool Sculpting, esp for the price. I feel scammed!
Google
1.0/5
Nov 9, 2022
Google Ideal Image Northgate
This is absolutely the worst company to do business with! Please don’t waste your time and money with them. Not only is it difficult to book appointments but they by far have the worst customer service I’ve ever experienced. I have had an issue with a treatment received through them and was unable to get in contact with anyone for close to a year despite leaving numerous messages by phone, email and at my local clinic. Upon finally getting a response it has been nothing but lies regarding what they would do or inconsiderate service reps. They also make you pay in full and once they get your money you’re forgotten. PLEASE TAKE YOUR BUSINESS ELSEWHERE AND DON’T MAKE THE SAME MISTAKE I DID
Google
1.0/5
Nov 9, 2022
Google Ideal Image Northgate
First, if could give 0 stars I absolutely would. Ideal image is an incredibly shady company that is in a way running a scheme. They completely oversell and mislead clients. You are expected to have a virtual meeting with a salesperson who decides what you need over zoom and because they are a salesperson making commission they completely oversell and don’t properly explain the service, follow up care and/or results. The service and overall treatment I have received at Ideal Image has been hands down the very worst. Not only do they make you pay up in-full upfront front for services you may or may not need, you will then find out that it is extremely difficult to get a timely appointment and limited if any results. If you try to get help from management or corporate you will just be ignored. So unless you want to spend money for a useless service then be ignored by management — if you are “lucky” enough break through to someone in corporate you can expect attitude and little done to help on their end. I truly believe Ideal Image care less about effective treatment offerings and satisfied customers then they do about taking your money. I’m shocked this company is still in business!
Google
5.0/5
Nov 3, 2022
Google Ideal Image Northgate
Jenny performed my laser hair removal at my last appointment (Sept 2022). She was one of the most thorough technicians that I have encountered at Ideal Image to date. I'd say that the majority have been professional, efficient and personable, but Jenny went a step beyond. I was very impressed and will ask for her again and again. I am on my second round of treatments different areas) and have been with Ideal Image for a couple of years.
Google
5.0/5
Nov 1, 2022
Google Ideal Image Northgate
I would particular want to recommend one of the ladies there called Crimes. She was very professional and patient and made my experience an amazing one!
Google
5.0/5
Oct 21, 2022
Google Ideal Image Northgate
Staff are very helpful! I always receive great service when I come into Northgate. I've been a customer for 10+ years now and purchased nearly all services I feel like. Today was hair removal and the nurse squeezed me in for a botox touch up! So sweet of her, I really appreciate it because I live 45 minutes away.
Google
5.0/5
Oct 15, 2022
Google Ideal Image Northgate
Jenny Was my nurse, she is Amazing and super professional and friendly. Please give her a raise! I will keep coming back to that location for her only lol thank you Jenny!
Google
5.0/5
Oct 11, 2022
Google Ideal Image Northgate
Go see Nurse Grimes for your CoolTone and CoolSculpting needs. Very professional, efficient and informative with a wonderful bedside manner!
Google
1.0/5
Oct 6, 2022
Google Ideal Image Northgate
Reply to the Owner: I have being contacting and following up and ideal image customer care since last 2 months!!! There are 2 tickets created n no one is still calling back or answering my questions!! its become a ritual to followup with them now!! Super frustrating!! Not sure what another email is going to do.. but sure I will try that too!!. --------------------------------------- These are most unreliable, People I have ever encountered. First of all they burned my Hands using wrong setting of laser, n then when I called to cancel my service the manager was extremely rude n made it look it was my mistake !! No decency to apologize or even talk with empathy!! They have 6k now which they are not even refunding not responding to my call tickets to service or answer my questions !! Feel so stuck!! Definitely do not recommend putting ur money here for any service.. cannot trust them once u pay them!!
Google
4.0/5
Oct 6, 2022
Google Ideal Image Northgate
The overall my experience is good. Some specialists are awesome (very care about what do I feel and can adjust the procedure for my better comfort), some unfortunately not (yesterday I told 4-5 times to slow down and make breaks when it’s too painful. But they didn’t hear me and tried to finish quickly).
Google
5.0/5
Oct 3, 2022
Google Ideal Image Northgate
Everyone was pleasant and attentive, interactions were enjoyable, the experience overall was great.
Google
5.0/5
Sep 30, 2022
Google Ideal Image Northgate
Great staff!!!
Google
1.0/5
Sep 27, 2022
Google Ideal Image Northgate
Bad experience! Not the most welcoming people and they treat you as if they are doing you a favor with their services. Had better experience had other ideal image salons but was surprised to see such customer unfriendly attitude from the northgate location.
Google
5.0/5
Sep 23, 2022
Google Ideal Image Northgate
The staff here are very caring and competent. It was an awesome experience!
Google
1.0/5
Sep 22, 2022
Google Ideal Image Northgate
i would put 0 star if i could. i honestly don't know how this company is still in business with this horrible customer service. literally everyone who works here is so angry and rude all the time. the front desk lady barely says hi and one other lady asked me to wear a mask in anger. the lady who did my chin laser did not even introduce herself or say her name. after she drew the lines on my chin for laser she gave me a mirror and not saying anything and i was like what i supposed to do?? and she was like that's the area right? with a very annoyed tone. i'm like is it too hard for you to communicate to your clients that are paying $1000? it felt so strange and i've never seen any customer service like that in beauty and skin industries before. never ever going there again and sharing this it feels so strange and i've never seen any customer service like that in beauty and skin industries. i will let everyone know and share all over social media so people be aware of this company and how they are treating people.
Google
4.0/5
Sep 20, 2022
Google Ideal Image Northgate
Positive
Google
5.0/5
Sep 17, 2022
Google Ideal Image Northgate
May is wonderful. She’s kind, informative & makes my treatments tolerable. Considering I’m getting hair removal on sensitive areas. They are the best!!
Google
2.0/5
Sep 12, 2022
Google Ideal Image Northgate
First, I do not recommend Ideal image. You can get a better price for more professional service at other laser hair places. This is a very large company and they have started to make incorrect claims and using marketing schemes. Here is my experience: I bought 9 sessions from the Queens location (Tania was the manager who sold me the package). The first red flag that I noticed but ignored was that there were no written communication, no confirming of appointments or the usual emails you get after receiving a service with other companies. I chose Ideal image because of there policy that "you can continue laser hair removal sessions even if you relocate." Since people move a lot in NYC this was a great option. The also assured me that even if I move to other States or cities as long as they have a store there I can finish my sessions. After 3 sessions I paid the full amount (not wise of me) given that it is a beauty spa and a large corporation from which now I cannot get my sessions or money back. They also made it clear on the phone that they do not care that I have lost $1000 in this process. As anticipated I relocated and called the Queens office and asked to send my files to the Seattle office so I can finish my paid sessions. I am now trying to get my remaining 4 sessions and after 7 weeks and over 20 phone calls and voicemails I have not been successful. The answers I have received are from Anastasi (from a NY location) a person named Unique (Seattle location) a few phone calls from (Carrol from another NY location) all not helpful and Carrol was also pretty rude in the extended that she told me they do not owe me anything and even if I paid for 9 sessions was not real and somehow their package is 5+4 is technically they have given me 4 sessions for free!! Any average person who works or has bought anything knows that those marketing ads are ads and I paid for 9 sessions since that is in my contract and what you sold me. Responses I have received: - Over 6 of the employees have told me "Oh not a problem we will give you a call back after we have the files from NY office" - Two times the employees from Seattle northgate after explaining my problem told me the hold and hung up after I called back they did not pick up anymore. - Once i did not give up after they told me they would call me back and I an employee sent me HIPAA release form which I signed right away and kept her on the phone to confirm. After confirming she said it will take 48 hours and then I can call Seattle and book my next session. DID NOT HAPPEN SEATTLE IS NOT GIVING ME MY SESSIONS. - Best answer was that "some of these locations are not rea ideal images and are franchises" which makes no sense! but because Queens was a failed franchise now they cannot communicate with them and I might even owe them some money?! Make that make sense! Btw, I asked if I can have part of my payment refunded if they cannot provide my remaining sessions they said no we do not refund under any circumstances. I will update this review and make sure I copy and paste it on as many ideal image locations I can. If I get my remaining sessions or if I am the customer that paid over $2000 for two small areas 9 sessions and could only get 5 with no refund! Let's see 🙂 Please chose another place I was lazy and did not do any research. It might seem that the location next to you is ok but business can only be assessed in situations like this and the bigger they are the more likely it is for them to take your money and not give you what is in the contract and you cannot do a thing 🙂
Google
1.0/5
Sep 12, 2022
Google Ideal Image Northgate
Don’t ever do Cool sculpting !! Most humiliating experience- Just walked out of the ideal image northgate office, wanted to make a consultation after my cool sculpting treatment 6 m+ back. I was told I will see results in 2-3 months. Unfortunately there is absolutely no results. They compared before and after pictures to confirm it. The NP said I should have done Liposuction instead. She told me cool-sculpting is for fit people and not people with unhealthy (fat) lifestyle. She told me to ask my doctor for weight loss pills instead and gave me basic diet tips.Told me I should do repeat sessions - 4-5 .. just one session was $4000. I have been paying last 2 years have many more payments left. Only celebrity can afford $10000+ for weight loss . She told people do 2-3 sessions to start seeing results.I wonder why they qualify fat people for cool sculpting. Worst experience ever. Will never recommend !! Very rude behavior as they were waiting all day for my appointment at 5:00 pm .
Google
5.0/5
Sep 9, 2022
Google Ideal Image Northgate
My technician was wonderful. Kind, knowledgeable, and efficient.
Google
4.0/5
Sep 8, 2022
Google Ideal Image Northgate
The process to make an appointment is a HASSLE and it feels like they are trying to scam you in some different ways (maybe not scam but definitely upsell) but my actually experience with laser hair removal in the office has been awesome. Really clean and professional environment.
Google
4.0/5
Sep 4, 2022
Google Ideal Image Northgate
Grimes was amazing. However, I was misslead when I purchased my 10 coolsculpting. I was told very different things. Grimes did let me know what the truth. I appreciated that. However, I might have thought more about weather to go forward. The process is definitely more painful then I was lead to believe. I am very bruised on one side verses the other. However, Grimes made my experience much more pleasant because of her honesty and her great care. I really appreciate how she treated me.
Google
1.0/5
Aug 29, 2022
Google Ideal Image Northgate
I went back with a doctor’s note and was told that it needed to have a time frame—6 months, lifetime, etc. at this point I was done. Beyond frustrated with their unprofessional and careless employees. I was able to cancel my contract and get a refund. I’ll never go there again.
Google
1.0/5
Aug 28, 2022
Google Ideal Image Northgate
Please do your self a favor and never ever come to this place. When they sold me this treatment I paid what they told me, only to be charged for more than 500 dlls on my first appointment because they had made a mistake. I’ve only had 2 appointments and they cancel and reschedule every time and they’re not even nice or gracious about it. The kids who work here during the weekend have no idea what they’re doing and they are super mean to the customers. They clearly don’t care about us or their jobs. It has been a terrible experience.
Google
1.0/5
Aug 27, 2022
Google Ideal Image Northgate
They could not schedule me at first and rescheduled a couple times. When I was finally able to go in, they turned me away because they did not have space for me and could not find a space for me any time soon..
Google
5.0/5
Aug 16, 2022
Google Ideal Image Northgate
I liked how she told information as we did the whole process. And she was also gentle and considerate. As this was my first time.
Google
5.0/5
Aug 10, 2022
Google Ideal Image Northgate
Had an amazing first time experience at Ideal Image Northgate! Everyone here was so helpful and nice! Jenny was my laser nurse and she was absolutely amazzzzingg! She explained the process every step of the way and was very gentle while doing the procedure, which helped ease my anxiety a lot! Sonnie at the front desk was also so friendly and helpful! She was able to help me with the relocation process, since I'll be moving to another state. I truly recommend coming to this location, and I'll definitely will come back here if I ever do return to Seattle! Thank you guys!
Google
2.0/5
Aug 4, 2022
Google Ideal Image Northgate
It wasn’t as welcoming experience for somebody who’s first time. The person who was assigned to do my first treatment was not even reassuring at all. Not sure if that’s only because of the people that was working at that time.
Google
5.0/5
Jul 29, 2022
Google Ideal Image Northgate
I LOVE this team - from the minute you walk through the front door the ladies at the desk are always smiling and so kind. The consultants are always walking around sparking up conversation with customers and really make you feel comfortable by getting to know you. The nurses are phenomenal! I have had my treatments with just about all of them and have never had a bad experience. They really find a way to make you not feel uncomfortable about a situation that could be really embarrassing. I highly recommend Ideal Image at Northgate and am always sure to tell my friends and family too!
Google
1.0/5
Jul 29, 2022
Google Ideal Image Northgate
Honestly a waste of money. You have to pay up front for services, but once you do, all customer service stops and it’s very difficult to get appointments to actually get the services. The prices are also way higher than comparable local places.
Google
1.0/5
Jul 28, 2022
Google Ideal Image Northgate
I burn it was too much high pressure and hot and my bikini is burn and i took a picture thas so bad I can’t believe It and I’ll go to doctor for sure hope i get better because now that’s made me so angry and is looks terrible i will complain definitely I pay 2400$ and they damaged my body hope the signs not stay on my skin is burned i feel so bad and terrible 😢 we trust them and they burn my skin
Google
1.0/5
Jul 22, 2022
Google Ideal Image Northgate
The providers were great. However, the providers told me each time that my tattoos would cause a thermal event. (This is something that was never mentioned when selling me 6 sessions). After the first round I scheduled a second one (a month later). I went to my second session on a Saturday and had another event. I decided it wasn’t an option for me and was told someone contact me to discuss the issue (no more than 5 business days) well 5 days now so I called to find out what is going on. Chris told me they are still processing it and maybe next Wednesday my case would be assigned to a case manager. Ummm excuse me that’s money I’ve already paid for something I’ve not received. I wasn’t going to write anything bad because I know this is a physiologic issue with me. But at least a call saying ‘hey we got you case we doing x y x and this is what to expect.’ But nothing not even an email stating the process
Google
5.0/5
Jul 18, 2022
Google Ideal Image Northgate
The process was smooth. Thanks.
Google
5.0/5
Jul 15, 2022
Google Ideal Image Northgate
I always feel very welcomed coming to Ideal Image, all the staff I’ve met is lovely but I especially love Grimes, she is so funny, sweet, and easy going. She answers any questions with such confidence and she always makes me feel comfortable being there. I very highly recommend making your appointments with her!
Google
1.0/5
Jul 12, 2022
Google Ideal Image Northgate
Cool sculpting did nothing..waste of money..should've used the money for liposuc
Google
1.0/5
Jun 30, 2022
Google Ideal Image Northgate
Terrible awful company! This person and that person, no one can fix anything when someone screws up your contract. Zero accountability too. So when you call they pass you to someone else who isn't available and they say they'll call you back but never do. Trust me, this company is scummy and I guarantee that the good reviews are fake.
Google
5.0/5
Jun 29, 2022
Google Ideal Image Northgate
With a lot of patience the representative was able to explain the promotions and set me up with financing options.
Google
4.0/5
Jun 27, 2022
Google Ideal Image Northgate
Messed up on second appointment, but fixed it on the third
Google
5.0/5
Jun 27, 2022
Google Ideal Image Northgate
Lovely
Google
1.0/5
Jun 22, 2022
Google Ideal Image Northgate
I’ve been coming here for a couple years and scheduling is never easy. Here’s my advice. -Don’t buy the VIP membership (you won’t get in often enough to make it worth it). -Don’t buy the laser hair package expecting the same technician (I had around 7). *I know services might be more expensive elsewhere but you get what you pay for and you have more control when you pay treatment by treatment so they can’t gouge you all at once.* ^Other businesses don’t have you locked into contracts for beauty services like this one. Having all these people locked in and overbooking how many they sign up, squeezes their schedule so tight that you become just another number. They’re usually booked months out and very short staffed due to not being able to retain employees. Today’s appointment was booked 3 months in advance. When I checked my confirmation text, my appointment had been cancelled…? I immediately tried to call Northgate and their answering machine said to “call back during business hours” BUT it was business hours. I then proceeded to call every location in the area and got the same issue. So then I went to the website and called every number there. Same deal. Tried to use the chat bot… gave me the same message. Commented on Twitter. No one called me back. Finally… after 40 minutes of dialing, I was able to get someone to pick up. They confirmed they did cancel my appointment and gave it to someone else since I didn’t click a link before my appointment. Their next availability is an entire month away and they needed me to either sign a contract or put a card on file in order to book again. If this place can’t even pick up the phone, why would I leave my credit card in their hands? Why do I have to fill out a contract and prepay so they can cancel me at their discretion and charge me? I don’t think so. See I know they can’t keep employees… but why do they not want their customers either? If customers don’t confirm via your auto text, maybe call them?? Maybe have a voicemail system rather than an answering machine that just makes it seem like your business has been shut down. The issues they are experiencing are corporate decisions while the people themselves are all really pleasant but burn out due to corporate making customers angry. I’ve probably given too many ideas on how they can improve and I’m not being paid to so I’ll stop. Hopefully the ones that make decisions can start to think as hard as their customers do about why this business is failing.
Google
5.0/5
Jun 22, 2022
Google Ideal Image Northgate
They are so nice,professional,and efficient.
Google
5.0/5
Jun 20, 2022
Google Ideal Image Northgate
dee was amazing. she was kind, accommodating, and patient.
Google
5.0/5
Jun 13, 2022
Google Ideal Image Northgate
Great experience. Very friendly and professional staff. I had the ipl facial and everything was perfectly explained. Will definitely be going back
Google
5.0/5
May 12, 2022
Google Ideal Image Northgate
The whole staff are awesome!!
Google
1.0/5
May 10, 2022
Google Ideal Image Northgate
I don’t think I’ve every been so disappointed in a service from a company. I finally pushed myself to do something nice for myself since I nonstop take care of others around me. I spent several thousands of dollars for cool sculpting and the customer service rep that sold them to me flew through the process pushing me to do it and then didn’t ask but told me she was adding a product to my bill for something related to my service (which again, she didn’t explain) and it cost over $100. Since it took over 2 months for them to get me in for my first session due to being overbooked, I forgot about it until one of my last session with my RN. When I asked her about it, she had no idea what it even was and checked with her other coworkers who also hadn’t been given any information. Corporate doesn’t communicate or train employees on something they are overcharging customers on that is supposed to benefit after their session. After 16 cycles of cool sculpting and 6 months later, I’ve seen no progress whatsoever. The only reason why this gets one star is because of my amazing RN that I worked with during my sessions. She was so attentive, compassionate, and knowledgeable about the service. The only reason I went back was because of her. Don’t waste your money on something that doesn’t work by a company that only cares about the money they make. *UPDATE* I received an email weeks ago saying that someone would get back to me regarding the situation and of course I haven’t heard anything back. Unrelated, I was contacted by a girl who had a job offer from the company, but was on the fence after reading several upsetting reviews and she wanted to hear my experience but after going through all of the reviews, she declined their offer. I was in customer service for over a decade. I just don’t understand how a company can ignore so many unhappy customers.
Google
5.0/5
May 10, 2022
Google Ideal Image Northgate
I had eight cycles of cool sculpting done I was very satisfied with my appointment Nora was great.
Google
5.0/5
May 9, 2022
Google Ideal Image Northgate
Kim is my FAVORITE! She is the sweetest and kindest person I’ve met at mill creek ideal image! I get major anxiety getting my laser hair removal and her sweetness to me calmed me down a bit & I felt so much better knowing I had such a kind & understanding person taking care of the job with me. She went above and beyond before, during, and after and THATS what I love! So happy I got my appointment with her and I wish I could get her with all my appointments. She is great at her job and seems like she really loves being there, which is also what people love to see when they go somewhere.
Google
1.0/5
May 5, 2022
Google Ideal Image Northgate
I signed up for their membership program only to find out they couldn't schedule me for the procedures for months! I have been trying to get a refund of my money since March...terrible customer service. I don't recommend these folks.
Google
1.0/5
May 4, 2022
Google Ideal Image Northgate
NEVER give these people your contact information. They will email you and call you every few days, no matter how many ways you try to unsubscribe. I've had to block them from everything. Totally predatory. I initially considered booking an appointment, but I would never use a service that uses these kinds of marketing tactics.
Google
1.0/5
Apr 26, 2022
Google Ideal Image Northgate
I signed an 8 treatment contract to remove the hair on the back of my neck. After 4 treatments, the pandemic hit and I couldn't get back in for my 5th treatment until 15 or 16 months later. I finished the remaining treatments covered, but continue to require more to get rid of the hair completely. I reached out to the office regarding the additional treatments I've had to pay out of pocket for, but never heard back. Already spent a fair sum of money for extra treatments and still need to do more. Very disappointing. That being said, staff is nice, helpful & knowledgeable
Google
5.0/5
Apr 23, 2022
Google Ideal Image Northgate
Kim is very informative and thorough. I really appreciated her attention to detail and knowledge of the procedures! Highly recommend this location and their staff!
Google
5.0/5
Apr 20, 2022
Google Ideal Image Northgate
I had the best experience today. Hands down it was one of the best treatments I have received. My provider, Mandy was the AMAZING!! She took extra time to ice the treated area which reduced my reaction. She was thoughtful and aware what I was experiencing to make sure I was comfortable. I would highly recommend her to anyone!! Thank you Mandy!
Google
5.0/5
Apr 20, 2022
Google Ideal Image Northgate
It was an absolute pleasure! Nora was really helpful, wonderful & kind. I felt like I was well cared for and given all the necessary information I could have asked for. Super excited to continue getting my laser treatments!
Google
5.0/5
Apr 20, 2022
Google Ideal Image Northgate
I have had several treatments done here and have had positive experiences. The last treatments were especially positive with the customer service as well as the treatment. Aubrey's creative customer service gave me the best discounts and Jenny the head nurse got me in really quickly for treatments and made my procedures a really easy process. Thanks ladies!
Google
1.0/5
Apr 18, 2022
Google Ideal Image Northgate
Second time I have come in and was not a candidate for a service. I have had only bad experiences since I bought a membership that I cannot even use.
Google
1.0/5
Apr 16, 2022
Google Ideal Image Northgate
SCAM/FRAUDULENT COMPANY - Do NOT pay for services upfront EVER! They took $3000 from me and then told me I couldn't be scheduled for at least 6 months and that I would not be able to be seen at northgate and would have to drive 2 hours to a different office. They also charge you an extra membership fee $250 but then won't let you schedule within the year so they will just keep charging you. I have opened a legal case and a BB complaint.
Google
2.0/5
Apr 15, 2022
Google Ideal Image Northgate
They try to befriend you to upsell you. Long, confusing, drawn out contracts that you pay up front with hidden extra costs (not what you agree to). It also seems like they “accidentally” don’t include something you ask for (so they can say “oh we didn’t know” once you get to the appointment and then charge you more). Very scummy, commission-based company
Google
5.0/5
Apr 13, 2022
Google Ideal Image Northgate
The young woman that did the procedure made sure I knew what to expect. The people at the front counter made sure I had 3 appointments set up before I left. I am extremely pleased with the care given me throughout the entire process.
Google
5.0/5
Apr 11, 2022
Google Ideal Image Northgate
Very clean facility, super nice and friendly staff
Google
5.0/5
Apr 6, 2022
Google Ideal Image Northgate
Smooth and good with experienced staff ( Mandy)
Google
4.0/5
Apr 5, 2022
Google Ideal Image Northgate
They were very patient and getting connected to our zoom call but was unable to book my appointments on the same call so I had to call a couple of times to get confirmation on my services and couldn’t get in right away
Google
5.0/5
Mar 31, 2022
Google Ideal Image Northgate
Grimes was great. She was funny and charming. Made it a wonderful experience today
Google
5.0/5
Mar 30, 2022
Google Ideal Image Northgate
Friendly and courteous staff
Google
1.0/5
Mar 30, 2022
Google Ideal Image Northgate
Worst experience ever. Worker was nice. The fact I spent the money I did and was upsold just to find out they didn’t reserve my appointments and had to leave and come back and that was pushed back and now I am heading home since I already wasted 2 hours waiting for them.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Northgate
Stephanie was awesome and very thorough with educational component! I will be coming back! Excited to see results!
Google
5.0/5
Mar 29, 2022
Google Ideal Image Northgate
I had a Great first time experience with Noor, trying of laser hair removal, she walked me through everything, and told me what to expect during and after the procedure. She made me feel comfortable and was very professional, I felt like I was in great hands. The place itself is easy to get to, the staff was welcoming and I was in and out within 30 minutes. I’m already excited for my next appointment.
Google
1.0/5
Mar 26, 2022
Google Ideal Image Northgate
Unbelievable poor customer service!!! They manage the business by ripping off customers.
Google
5.0/5
Mar 25, 2022
Google Ideal Image Northgate
May was too fast and nice person,I spent a good time in my session. I recomend her for my next session
Google
5.0/5
Mar 15, 2022
Google Ideal Image Northgate
I had cool sculpting done for the fat under my chin and I have amazing results so far from only one treatment! I can’t wait to do my second treatment! Very professional in every aspect. Highly recommend!
Google
1.0/5
Mar 7, 2022
Google Ideal Image Northgate
I had worst experience talking to the consultant. She did not explain me anything about the process except that services have to be distributed at 6 to 8 weeks. Also, two of my friends got 50% less price as compared to what she quoted me for exact same services. I shared the name of one friend, she was able. to see it and still she did not match the price saying that my friend got promotional discounts.
Google
5.0/5
Mar 4, 2022
Google Ideal Image Northgate
Northgate Ideal Image is one of the best, I have been doing hair removal for a couple months right now. I like all the providers at this location. All of them are great. But Kathy is one of the best she's very nice very friendly very knowledgeable. she got a lot of experience provideing me with the best service every time. Thank you very much Kathy.
Google
5.0/5
Mar 3, 2022
Google Ideal Image Northgate
I have seen such great results here, they are quick, thorough and so friendly! They make it as painless as possible and really make sure they get all the hairs. Couldn’t recommend my Nurse May enough! She was so great!!
Google
5.0/5
Mar 3, 2022
Google Ideal Image Northgate
Trish was fantastic. This was my second time there for laser hair removal and my free gift for becoming a member. She was so helpful, knowledgeable and personable. Thank you so much for your help.
Google
5.0/5
Mar 2, 2022
Google Ideal Image Northgate
It was great
Google
5.0/5
Feb 27, 2022
Google Ideal Image Northgate
Fast, Easy, clean. Should have done this a long time ago!
Google
5.0/5
Feb 26, 2022
Google Ideal Image Northgate
May is amazing! She made me feel so comfortable. She is very caring and she cares that her clients get the best result. She provided me an individualized care. She is friendly and professional. I will be scheduling all my laser hair removal treatments with her. I am a nurse and I am glad to see nurses in the beauty and esthetic field care for their clients.
Google
3.0/5
Feb 24, 2022
Google Ideal Image Northgate
I liked how my procedure was
Google
5.0/5
Feb 23, 2022
Google Ideal Image Northgate
Mae was such a sweet technician! So fast and thorough. I’m beyond happy with my hair removal progress here!
Google
5.0/5
Feb 23, 2022
Google Ideal Image Northgate
So far I am very happy with the results! I get scheduled on time and the girls are amazing, but for me May made a difference ! She did everything to comfort me and everything went better and faster then I expected. 🙂
Google
5.0/5
Feb 22, 2022
Google Ideal Image Northgate
I have been to this location three times and while all have been pleasant, Grimes today went above and beyond to make me feel safe and comfortable. I am currently rescheduling my upcoming Apts to be with her! Xo ***Update! Still living for my experience here! This evening I had Noor as my provider and she KILLED it! Xoxooxo
Google
5.0/5
Feb 21, 2022
Google Ideal Image Northgate
First visit and I felt super welcomed. Grimes is so approachable and friendly, she was prompt, knew what she was doing, and was very transparent with the process. Grimes definitely helped my first experience, definitely worth coming back again!
Google
5.0/5
Feb 15, 2022
Google Ideal Image Northgate
As I’m currently laying here getting my laser hair removal sessions I wanted to hop on here and say how great this place is! I’ve always felt welcome, safe and fully taken care of! All of my questions are always answered and feel amazing after every session! Thank you Northgate Ideal Image! Also, Noor is the best! She is so thorough and informational! I hope I’m able to get her next session. Thanks to this entire team of wonderful people 👍
Google
2.0/5
Feb 15, 2022
Google Ideal Image Northgate
i was not told that there would be no appointments until april it is februrary additionally, it seems like there is a disconnect between when the payment is and when the appointment is should be considered for folks who have busy schedules
Google
1.0/5
Feb 14, 2022
Google Ideal Image Northgate
First of all I’m being charged an obscene amount of money for something that doesn’t even work. And as far as all the other services they don’t work for someone with my color of skin. That’s a problem
Google
5.0/5
Feb 13, 2022
Google Ideal Image Northgate
Shout out to Trish and Jen, the ladies who make me happy and feel beautiful and confident. I recommend both of these nurses at Mill Creek.
Google
5.0/5
Feb 9, 2022
Google Ideal Image Northgate
Lazered my beard! Thanks grace!
Google
1.0/5
Feb 4, 2022
Google Ideal Image Northgate
DO NOT GET LASER HERE, it's extremely painful and the numbing cream that they force onto you barely makes a difference lol. I wasted over 2k here. They just want your money. The sales people are aggressive, the customer service is absolute trash, the front desk staff at actual locations can't do anything. My case manager Craig was somehow "busy" every time I tried to call to discuss my case and it's been since JUNE 2021. There are apparently "notes" in my chart that don't reflect anything that I've discussed with all the different people I've spoken to. Either nobody knows what's going on or the "notes" say my case is closed when nobody has even returned my voicemails. Literally all of the people I get into contact with ghosts me. Ideal Image is as stingy as can be. I wanted to cancel my laser treatment because it's too painful, but they're gonna keep all the money I spent on the package. So the rest of that money was turned into "credit" for another service. THAT ITSELF WAS AN ISSUE. Someone tells me I have over 6k in credit, another tells me I only have 1k in credit and it all had to be sorted out. I was booked for coolscupting and had to pay the difference, then at my appointment the nurse tells me I'm NOT a candidate! The reception tells me they make a case for a refund of just around $100, and now my new case manager Danielle couldn't even do that! Danielle weirdly kept pushing me to do botox instead and hasn't returned my calls (of course). Come here if you want to waste your money on treatments that don't work with terrible customer service.
Google
5.0/5
Feb 4, 2022
Google Ideal Image Northgate
A friend recommended Ideal Image based on their great laser hair removal results. I had a wonderful experience signing up. Leslie put together so many package combinations of services to match my multitude of questions! Given this level of care and the medical staff that handle all procedures, I’m looking forward to getting started!
Google
5.0/5
Feb 3, 2022
Google Ideal Image Northgate
Wonderful
Google
5.0/5
Feb 1, 2022
Google Ideal Image Northgate
Professional staff and quick service, all my questions were answered fully and my technician was fantastic! Thanks!
Google
5.0/5
Feb 1, 2022
Google Ideal Image Northgate
Kind services
Google
5.0/5
Jan 31, 2022
Google Ideal Image Northgate
I really have had good treatment at Northgate Ideal Image, Sukhi the nurse at that center is really amazing, she gives us the time , good service and is constantly boosting up our energy that we are doing good.
Google
5.0/5
Jan 30, 2022
Google Ideal Image Northgate
Grace was an absolute sweetheart. Felt so comfortable and welcomed going in.
Google
5.0/5
Jan 26, 2022
Google Ideal Image Northgate
Throughout the pandemic there have been some schedule challenges but the nurses here are incredible and so helpful with the laser hair removal
Google
1.0/5
Jan 26, 2022
Google Ideal Image Northgate
Sales tactics are extremely aggressive and sales rep was rude when I said I needed more time to consider options. They must have intense sales quotas.
Google
5.0/5
Jan 25, 2022
Google Ideal Image Northgate
May my nurse injector was professional, very friendly, and knowledgeable. I will definitely come back to ideal image northgate and see May for more treatments.
Google
1.0/5
Jan 24, 2022
Google Ideal Image Northgate
Very bat services
Google
5.0/5
Jan 21, 2022
Google Ideal Image Northgate
Grace was excellent! She has a very pleasant, friendly demeanor and made me feel very comfortable throughout my procedure. All while maintaining her professionalism. I was very nervous that I might want to quit before she was done but she kept telling me she would get me through it and she did!
Google
5.0/5
Jan 20, 2022
Google Ideal Image Northgate
Katy was amazing. She was very patient and kind.
Google
5.0/5
Jan 20, 2022
Google Ideal Image Northgate
I love coming here. Grace was so great. They explained my appointment and walked me through the whole process. I felt well cared for and very well informed. Grace was excellent.