Seattle (Tukwila)
CURRENT PROMOTIONS
| Sun | 8:00am | - | 5:00pm |
| Mon | 9:00am | - | 6:00pm |
| Tue | 9:00am | - | 8:00pm |
| Wed | 9:00am | - | 8:00pm |
| Thu | 9:00am | - | 8:00pm |
| Fri | 9:00am | - | 6:00pm |
| Sat | 8:00am | - | 5:00pm |
Ideal Image Laser Hair Removal Tukwila (South Center Square) Seattle location opened its doors in November of 2011. Our clinic is enthusiastic about helping our clients enjoy the confidence and comfort that comes with being hair free! We are conveniently located near great boutiques, several restaurants, and in the middle of a bustling shopping plaza. Additionally, we are just blocks away from the South Center Mall. Ideal Image is quickly becoming known as the Ideal place for laser hair removal in the Pacific Northwest! We are excited to have found a home here.
North West (Seattle, Shoreline, Lynnwood):
- Begin on I5 Southbound, follow out of Seattle.
- Take exit 154 B. At the fork proceed right towards South Center Blvd and Mall.
- Take the 1st right onto 52nd Ave. South.
- Take a left onto S. 151st St.
- Turn left onto 51st Ave. South.
- Continue onto Klickitat Dr. Turn right onto South Center Parkway.
- Turn left on Wig Blvd (traffic light). Take 2nd right into parking lot (Nordstrom’s Rack, Kohl’s, Panera, Panda Express will be in the same complex).
- Turn right and end at Suite 144 (Next to Old Spaghetti Factory).
North East (Renton, Newcastle, Bellevue):
- Take I-405 South towards Tacoma.
- Take exit 1 for WA 181 S. towards Tukwila/West Valley Highway.
- Turn right onto WA-181/Interurban South.
- Turn right onto Strander Blvd.
- Take left onto Andover Park E. Turn right onto Minkler Blvd.
- Turn right into Ideal Image complex (Nordstrom’s Rack, Kohl’s, Panera, Panda Express will be in the same complex).
South (Tacoma, Olympia, Federal Way):
- Take I 5 North towards Seattle.
- Take exit 153 towards South Center Parkway South (it will be the first exit and there will be a sharp right.)
- Follow South Center Parkway to Wig Blvd (there will be a signal).
- Complex will be on the left (Next to Old Spaghetti Factory).
East (Maple Valley, Covington):
- Take Highway 18 West towards Auburn.
- Follow highway 18 until it ends at I5 and proceed onto I5 North towards Seattle.
- Take exit 153 towards South Center Parkway South (it will be the first exit and there will be a sharp right.)
- Follow South Center Parkway to Wig Blvd (there will be a signal). Complex will be on the left (Next to Old Spaghetti Factory).
West (Burien):
- Take Highway 518 East to 51 Ave S. Exit towards South Center Parkway.
- Keep right at the fork and Follow signs for the South Center Mall.
- Merge onto Klickitat Dr. Turn right onto South Center Parkway.
- Follow South Center Parkway to Wig Blvd (there will be a signal). Complex will be on the left (Next to Old Spaghetti Factory).
213 Reviews
Jun 2, 2021
Karen was exceptional. She made me feel comforted and relieved during my first appointment. Very professional, quick, clean and Organized.The procedure is painful but she does everything to keep you as comfortable as possible.
May 29, 2021
I called and spoke with Tatiana at the front desk. I’m pretty hesitant when it comes to making bigger purchases. She met all of my questions will clarity and was quick to reassure me if I had hesitations. I really appreciated her knowledge on all services and packages offered. She was great and I will be requesting her next time I call!
May 23, 2021
Had Karen as my practitioner for my first visit. She was knowledgeable, professional, answered every question I could throw at her, and anticipated many of my questions. I felt comfortable and like I knew what to expect every step of the way with her and into my aftercare. I swear the laser hurts less than waxing! Such an easy process.
May 22, 2021
I reached out to get a consultation and see prices the sales representative over the phone (who was in Florida) was super rude he hung up in my face declining my request which was that I wanted to make my payment in person because I wasn’t comfortable making it over the phone ! Will not be getting services !!!!!
May 17, 2021
I called to inquire about botox and how the payment works. The woman on the phone was shady and would not answer my question whether you pay after your appointment or in advance. I asked if there was someone available to answer my question, and she told me I needed to wait until my consultation to discuss “payment options.” Be careful going here, it feels financially predatory.
May 15, 2021
Trust me! This business is a scam and a worst business ever. You have to read before you decide to call them. Don’t fall into their trap. When you want to make appointment, the receptionist will send you to the consulter first for any of the treatments since they want you to pay first. The consultation is just like a sale call. They will promise you the best things, best deals, and shortest available appointment for your treatments, and they will ask you to sign the contract and prepay. They won’t tell you the appointment availability status before paying, which is a totally scam. After paying, on May, they told me my appointments would be on August or September, and there was nothing I could do about it. The contract is non refundable and only lasts 6 months. No matter how bad the services are, how fast you change your mind, as long as the contract is signed, you will never get your money back. There is no customer service at all. I paid more than $1000 for IM. Additionally, they can cancel and change your appointment whenever they want without asking your opinion. They were super nice at first, and after you pay, you are like their debtors. After 6 months, if you don’t have any services provided, you will never get it and your money will be just gone. It’s just crazy like that. Ideal image, you are very unethical and evil. Karma will serve all of you soon !
May 14, 2021
I went to schedule my appointment for CoolSculptling (mind you I had to prepay $2k before I was even able to schedule) and was told they’d contact me. 2 days later, no one contacted me and their phones have been offline. I had to find a workaround and finally got ahold of someone. Apparently they’re booked out 3 1/2 months...something they don’t tell you at your consultation. They have a cancellation list but at this point I’m just going to try and go to another clinic who’d appreciate my business.
May 13, 2021
They set up a consultation where they pressure you into signing, not allowing you to have a day to think about paying and signing a contract. It should be a red flag that they don’t post costs on their website so the only way you can know an amount is during the consultation. Their prices seem completely arbitrary and can change depending on who you have as a consultant. If I was to do this again I would check in with every other provider and using ideal as a last resort
May 10, 2021
I was disappointed in the consultant experience. After I signed a hefty financial agreement, she let me know that I wouldn’t be able to get in until July. Had I known that, I would’ve found another medspa. I had to advocate for myself by calling and emailing multiple times to get a more timely appontment. Also, upon reflection, I probably shouldn’t have signed a financial agreement before anyone even saw my face. I was told I would have a virtual consultation, but we never zoomed, before she recommended a treatment plan. I felt so pressured to lock in the “sale rates”, that I committed. The provider who performed my BBL was great, but I probably wouldn’t recommend Ideal Image based on the process of financial haste which left me feeling like after my money was taken, no one cared about my actual well-being.
May 6, 2021
Always a pleasure to come here, the girls are very knowledgeable and always follow protocol
May 5, 2021
The services are satisfying, Specially Emily. She is so patient and kind
May 3, 2021
Holly Norris is the best! My consultation was smooth and enjoyed learning about the process from Holly! Highly
Apr 30, 2021
felt incredibly covid safe, professional & the person doing my appointment was absolutely fantastic. 100% recommend.
Apr 30, 2021
I called and scheduled. They hurried me online to fill out the paperwork not giving me a chance to read it. They called on Sunday to cancel my appointment. I called to reschedule and they were evasive and said they would call me back. They did not. I called them and they had no idea when they could schedule me and I asked for my money back they said customer service would call me back 24 to 48 hours still waiting. I called again asked to speak with a manager and am still waiting. This is a shoddy way to do business. How can you not refund the money when no service was provided. I am looking into legal action.
Apr 23, 2021
My nurse was amazing, friendly and professional. She made me feel at ease and did an amazing job.
Apr 19, 2021
Very professional, quick, clean and Organized. Obviously the experience is painful but the staff does everything to keep you as comfortable as possible
Apr 8, 2021
I really like Amy. She is very good on her profession. Thanks Amy
Apr 3, 2021
I see Alyssa for my laser hair removal and LOVE her! Definitely recommend 🙂
Mar 31, 2021
They provide great services, the front desk is friendly, and I look forward to my appointments. 100% recommend for anyone looking to get any service done here:)
Mar 30, 2021
My experience was spectacular!!! I look forward to each appointment because the staff is extremely welcoming and the nurses are customer oriented. Ideal Image has the best customer service, and the staff is really pleasant to be around. I will always recommend your services to others and will definitely return in the future.
Mar 29, 2021
My experience was Great. Thanks you Nurse Amy you the best
Mar 29, 2021
It is always comfortable. The nurses are great to work with and have your safety and best interest at heart.
Mar 25, 2021
They still haven’t called me back and are sending bills for $2000 to my house for a procedure that I did not get done. ( update: they replied and said they would call me within 48-72 hours. It has been longer than that and I still haven’t heard from them. My credit is about to be screwed because of this.)
Mar 23, 2021
The company is fraud. I had appointment 3 weeks ago for BBL and I pre paid 5 months ago for treatment. I was told that my skin color is not safe for the treatment and when it comes to refund, I have to fight for it! In 3 weeks I called 4 times and each time I got no proper response. Last time they said our manager is not online and did not see the refund request and it’s been 6 business day since then and their manager still not online! I do not recommend them and their is no financial group to call and ask for the money! I even doubt there is a manager! They just want the customers give up from their money.
Mar 11, 2021
I had a great experience here, the receptionist Jessica made me feel welcomed and comfortable which is always appreciated because I do tend to get a little nervous for procedures, she was great at answering any questions I had. The procedure went wonderful! Highly recommend going into the tukwila location!
Mar 10, 2021
Recently bought a service. Firstly, they were quite late for my appointment and couldn’t tell me at all when I would be seen. They told me they knew in advance they were short a nurse but did not bother to notify anyone or reschedule people. Secondly, I was taken back without anyone checking my name or what I was there for. This is a patient safety issue not to mention a big issue during COVID. Thirdly, I was told by 2 different people the treatment would take 40 minutes but it took 15 minutes including reviewing my medical history as a new patient. It was clear they were rushing and cutting corners. It was like being on a conveyor belt in an assembly line and they were just pushing through the next product except they disregarded the fact they’re treating people. Given the type of services they’re providing, this type of behavior could seriously injure someone. Lastly, they tell you there’s a “scientific” method to the interval between treatments, like coming in every 8 weeks, but when you try to schedule your next appointment, they offer you appointments 10-12 weeks out. At least they were honest in telling me that they’re booked due to the increase in sales. Of course the service is great until you pay (nonrefundable), then no one appears to care. Emailed manager 3x to give feedback and inquire about the short treatment session and received no response. If they could’ve at least afforded me the consideration to communicate with me and provide me with some clarification, I would not be leaving this review. However, at this point, I just hope others can learn from my regretful experience.
Mar 4, 2021
the nurse, Jenny, who worked on my case was really good. She let me know how the level of pain, what to expect and she was very professional. My nurse was wonderful person that helped me to complete the process fast and she followed up with me right the next day. I love Ideal Image!
Feb 23, 2021
Aubrey was so awesome and helped me find the best package for my hair removal needs. It was quick and actually affordable! 🙂 the entire staff was very welcoming and created a very comfortable environment. Definitely recommend! AND Emily is the best! Always happy when she’s my nurse.
Feb 16, 2021
Seeing great results, great customer service and great techs !
Feb 13, 2021
I met w/ Aubrey on a referral from my best friend. We consulted and I made my purchase. Upon scheduling I found that they couldn’t get me in for 2 months. When I reached out to Aubrey to express my frustration & she immediately talked to the staff and found a spot for me w/ in days. The level of service was exceptional. The treatment itself was equally amazing. I have been getting filler for 10 years and tho the filler was placed differently than I have had in the past the effect was exactly what I was looking for and I could not be happier.
Feb 11, 2021
I know I'm getting great service & peace of mind that the units I buy are 100% quality & correct quantity. Jenny has been amazing at knowing where & how many units of Botox I need to maintain a natural fresh look.
Feb 9, 2021
Karen was amazing. Professional, efficient, comforting and very knowledgeable. Love her and love Ideal Image for hiring the best!
Feb 2, 2021
I had some marks on my neck and it still on my neck, it didn’t go away yet. They gave me solution that it will go away after few months may b 6 months or may be in a year. If you know that this can happen that you should have solution too.
Jan 26, 2021
My technician Emily is fantastic as usual! Very happy with her service and professional demeanor. However, it was a real bummer to find out that when I rescheduled the appointment, the receptionist only booked 2 out of the 3 areas I expected to have treated. It would've been great if the email confirmations for my appts had a summary of the areas/services I was receiving because then, I would have caught the mistake immediately. Instead, now I need to make another trip to the office. Finally, I was told in my consultation that an interval of 6 weeks between treatments would provide optimal results. You guys have NEVER had availability for me to meet your recommendation. Usually, I have to wait 10-12 weeks between appointments. I recommend that you re-examine how you book appointments for customers who bought your packages (and want to group them to one visit to save time) as I imagine this is a point of dissatisfaction for others as well.
Jan 21, 2021
Amy was exceptional. She made me feel comforted and relieved during my laser hair removal session. She was my cheerleader and kept me going when I wanted to give up. If I could select her to be my nurse for every session, I would in a heartbeat.
Jan 20, 2021
Friendly staff and great results. Definitely recommending to my friends!
Jan 19, 2021
I paid in advance for my facial cleaning. This was when the pandemic started. I paid $250 I had one treatment. My second appointment they canceled it. Explain to me they would call me back to reschedule my appointment. I never got a call, I called to see if I could get a refund. Was told they need totalk to the manager then call me back. Well it's 2021 no one has call me. I want a refund asap.
Jan 18, 2021
My nurse is exceptional! Good service all around. Thank you
Jan 15, 2021
Very nice rep. Wasn't aware a consultation meant buy it now. Plus I was told I had to do a consultation to get a price because they need to accommodate a specific plan for my body. That is 100% not true (besides checking my hair color nothing else was asked about my body specifically) you guys shouldn't lie about that to begin with, no need for a consultation, online or email should work for any questions. Just saying. Haven't done the actual procedures so can't comment on that.
Jan 15, 2021
Amy went above and beyond with her explanations and with her customer service. I felt taken care of
Jan 12, 2021
It was awesome. They went above and beyond. Emily was an awesome technician.
Jan 10, 2021
I called less than 24 hours after I signed up for a package/payment plan to cancel and I’ve been given the runaround. I would like to cancel immediately and the gal at the location was helpful but management has not contacted me back to issue a refund/cancel. I was not informed of the cancellation policy when I signed up initially but considering I paid cash via debit card, and did not sign a binding contract, I should be able to get a refund. Why isn’t management assisting process this and why am I being given the runaround? Update: took months to get this resolved. My bank was integral in assisting me resolve this.
Jan 8, 2021
We supposed to have the consultation at 4:15. A Lady call us, give us the # for zoom and being waiting around 30 min, I had to call and ask if we supposed to still waiting and another woman said that we should wait and another person will take the consultation because the first woman wasn’t able. Still waiting another 20 min till I give up and send message telling that we are no longer waiting anymore. Third person call us and then she was great helping us.
Dec 31, 2020
I've been coming here for a while and I love this place. I like all of the nurses here. The front desk is very friendly and accommodating. The Ideal Image Tukwila are also very affordable.
Dec 31, 2020
I recieved a call an hour and a half before my appointment to say they could not see me due to notes in my file. These notes do not relresent what was told to me by staff nor should they have been documented unless verified by my dermatologist; since they wanted his approval today. There was no consideration for my time and that I traveled to WA for this appointment. They could have simply called my dermatologist to confirm. Instead they asked that I contact my Dr and have them fax over paperwork. It's the end of the day and New Year's Eve my Dr isn't in office. Proper notification should have been done to ensure my time wasn't wasted. Instead, I got excuses and justification as to why it took an hour and a half before my appointment (5:40pm) to notify.
Dec 28, 2020
I appreciated the consultants honesty about the procedure and the process for contracture. We came to the conclusion that the procedure that I wanted was not what could be offered by Ideal Image. Although this procedure may not be appropriate, other ones may be and I will certainly consider your company again, due to your straight forward customer service. Thanks
Dec 24, 2020
Worst experience i ever had in my life I purchased a package and the counselor promised me I'll get an appointment within a week or 2 max then when I call to schedule that they give me a month waiting and I can't get my refund back very disappointed and none of the people I talked too was Professional at all
Dec 17, 2020
I had my first BBL facial last night at the Tukwila Ideal Image location. As always, every precaution was taken to ensure mine and the staff's safety during the Covid-19 pandemic. My nurse was very friendly and informative and kept me in the loop as to what to expect every step of the way. I am so happy I chose to have this procedure done at Ideal Image and look forward to my next session! I am so happy with the results from my first one after the first 24 hours and I can't wait to see what my face looks like after my fifth treatment!
Dec 15, 2020
My experience of the actual laser procedure has been fine, but the fact that I have to wait twice as long as I should to get an appointment is extremely frustrating. I should be at least 3 treatments in and I'm only 2 but also have to wait another 11 weeks for my next appointment. 11 WEEKS!! The recommended time is 6 weeks. After my service is finished I will not be returning to Ideal Image.
Nov 22, 2020
I loved the customer support, staff and especially the nurse who worked with me. Friendly, respecting and very gentle. Did her best to keep me comfortable and had great energy
Nov 17, 2020
Jenny is always great with my botox injections. Professional, friendly, and has a great knack with the needle.
Nov 6, 2020
I scheduled a treatment of Botox in dec. have just had surgery out of the country and am experiencing some health issues upon return. When I tried to cancel, and be refunded it was a nightmare. The associate that was helping me has been no help and rarely responds to emails, the contract for cancelations especially this far out is absurd! They have provided no services other than taking a phone call, why are they entitled to my money? The contract is outrageous MAKE SURE YOU READ The contract carefully as no one will point out the policy before hand. It was obviously put in place to scam people out of their money. Considering how frequently they called and emailed before I made the appointment, it’s crazy to me that the lady will not answer a simple email! If I could rate them less than one star, I would.
Oct 26, 2020
Great experience. Knowledgeable nurses, kind, patient. Front desk were very helpful and friendly. I live 5 minutes from the Northgate Ideal Image and I will make the 30+minute drive here. Worth the drive.
Oct 23, 2020
Great experience with lip injections this week. Staff was extremely friendly and informative.
Oct 23, 2020
Awesome!!! Great staff. Friendly caring and super supporting
Oct 12, 2020
I have had nothing but positive experience with Tukwila Ideal Image. The staff is friendly, professional and personable. I appreciate the customer service and the results that I've gotten from my treatments.
Oct 2, 2020
10 minutes into a Zoom call, you are expected to sign a contract for 2-4 grand. As soon as they know you can't or won't sign up for monthly payments, they're quite eager to get off the phone with you.
Oct 1, 2020
Due to Covid 19 my appointment in May was cancelled. Received an email saying i will be contacted once this place is opened for business. No one contacted me and when I called today, all i got was "I am sorry and the next available appointment i have is on Nov 9th". But they are very quick in making sure they get their money first before doing any treatments.
Sep 18, 2020
Everything was great! Amy and Alyssa (not sure if that's the correct spelling) were very nice and helpful
Sep 16, 2020
Had to stay on zoom while filling out paperwork so wasn’t able to fully read it and didn’t realize I was signing a non refundable agreement. I feel swindled and forced into a contract that we can’t afford. I thought I was just acknowledging the price but since I had to fill it out while still on the zoom consultation I couldn’t read it through. Now I’m stuck and frustrated. *edit. I called. Their solutions were fine someone else to take over your contract or just switch your financing in house. Neither options are helpful.
Sep 15, 2020
Very happy that I could make my purchase directly with the receptionist and the ARNP rather than deal with the high pressure "consultant." I always felt hustled by the consultant, that I was somehow being swindled or coerced into a purchase. Please stay with this low-pressure, professional, and more enjoyable payment method.
Sep 14, 2020
The staff was friendly and I was seen immediately for my appointment, which I really appreciate. The service was done professionally and have great results!
Sep 10, 2020
Everyone that I have come into contact with have been extremely knowledgeable and helpful and accommodating! My nurse providing treatments is very professional and my consultation specialist went above and beyond to help me find what I needed and get me great deals.
Sep 10, 2020
My appointment was scheduled in April and I understand because of covid it got canceled but I received email from ideal image that once clinic opens they will reach out to reschedule. I received email again in July that they're open now and till now I haven't received any call from them and even when trying call tukwila location no one answer phone. Since I paid all my treatment fee ahead they're not even bothered to contacting me because they got all money without even finishing service. Please stop cheating people with false advertisement.
Sep 8, 2020
I can't even express my gratitude to everyone who works at Ideal Image giving us all the fountain of youth! I want to give a very special appreciation to my girl Jenny who has been working on me for a couple years now! I know I am safe & am in confident hands! Jenny is the best of the best! Thank you from the bottom of my heart! Love, Dani May Red
Sep 1, 2020
Everyone from the receptionist to the financial ladies to the nurses are amazing..very caring and sensitive to your needs
Aug 22, 2020
They convinced me to sign up for 4 treatments that I “needed” when I was 19 that add up to $1800 something and then signed me up for the absolute worst credit company in the world!!! I’ve payed over $1000 in less than a year and just checked and the interest rate and late fees are so high that I owe $1900 now, I also was not told of these interest rates when she signed me up. The services I’ve gotten done here I’ve seen little to no results from and I’m basically going to end up losing about $3600 as a struggling college student for absolutely nothing I should’ve just gone somewhere I trusted and not let the lady sell me on these expensive treatments that I “need”. Don’t let them fool you.
Aug 13, 2020
It was a good experience and good customer service and nice treatment, thanks
Aug 13, 2020
The staff is always processional and very sweet. I've always felt welcome and never once have I felt judged. I love the services and have no complaints about my results thus far.
Aug 10, 2020
I have had nothing but a positive and helpful experience here at Ideal Image. Reception is very helpful and cheerful with scheduling or rescheduling. The nurses Jenny and Emily made me feel comfortable with procedures I choose to have because for one they are a nurse but also they explain everything and make sure to answer any questions I might have. Julia is great she makes herself available for customers because she also cares and explains everything. All in all Im glad I chose Ideal Image and yes I tell all my friends to come here.
Aug 9, 2020
Rebecca was very kind and very educated in what she is doing. I love that she explained everything prior to doing it. Also used past experiences to compare it to. Thank you Rebecca!
Aug 9, 2020
I had a much better experience at the tukwila location compared to the Tacoma location
Aug 6, 2020
Your company is horrible you take advantage of people. I paid for service my appointment was not honor but yet the money was taken from my account. I want a refund for the Services not yet given to me. It dies not let me post without a star will put one even though they don't deserve it Bersabed Ponce
Aug 4, 2020
My appointment was right on time. The Nurse was friendly and efficient
Aug 3, 2020
Nursing staff, especially Jenny, is always professional and kind, very knowledgeable and talented. 5+ star!! Aubrey W doesn't always respond to messages and contact you back. I truly am wondering if she's still employed with them. She's asked me in the past to leave a review, but I was waiting to have better insight and I'm glad I did. She contacts you when she needs to make a quota that month or when she's trying to win a contest with sales. Seems like she's just trying to make a sale vs providing good, genuine customer service to the clients. Very disappointed and dissatisfied with her lack of professionalism. 🙁
