My last treatment was for four hours , they only give me two and I never got an appointment for the rest of the treatment.

11/11/22: no one has reached out as noted in the response to my review. I called, got transferred around the country 4 times. Finally an answer from Tukwila but I was told I have to wait to get a call back because no front desk staff. Well. That's it, I want all my money refunded. Online says they are open till 8pm, open right now. It's 5:15pm and the phone machine says they are closed. Additionally, they are adding stuff to their botox and I noticed it only lasts 1 month. Feeling uncertain with this place. The people are super nice but there are other issues. Why are they adding to botox and it only lasts a month; it should last 3-4 months. I invested a lot of money here, feeling stuck now. I'd rather pay more somewhere else for better results. I wish I could get my money back. I dont like the corporate feel of this place and poor botox results amd they are very difficult to reach by phone.

First, if could give 0 stars I absolutely would. Ideal image is an incredibly shady company that is in a way running a scheme. They completely oversell and mislead clients. You are expected to have a virtual meeting with a salesperson who decides what you need over zoom and because they are a salesperson making commission they completely oversell and don’t properly explain the service, follow up care and/or results. The service and overall treatment I have received at Ideal Image has been hands down the very worst. Not only do they make you pay up in-full upfront front for services you may or may not need, you will then find out that it is extremely difficult to get a timely appointment and limited if any results. If you try to get help from management or corporate you will just be ignored. So unless you want to spend money for a useless service then be ignored by management — if you are “lucky” enough break through to someone in corporate you can expect attitude and little done to help on their end. I truly believe Ideal Image care less about effective treatment offerings and satisfied customers then they do about taking your money. I’m shocked this company is still in business!

This is absolutely the worst company to do business with! Please don’t waste your time and money with them. Not only is it difficult to book appointments but they by far have the worst customer service I’ve ever experienced. I have had an issue with a treatment received through them and was unable to get in contact with anyone for close to a year despite leaving numerous messages by phone, email and at my local clinic. Upon finally getting a response it has been nothing but lies regarding what they would do or inconsiderate service reps. They also make you pay in full and once they get your money you’re forgotten. PLEASE TAKE YOUR BUSINESS ELSEWHERE AND DON’T MAKE THE SAME MISTAKE I DID

Very nice and makes you feel comfortable! Highly recommend! The staff for all very friendly, they take good care of you. Very satisfied customer!

I had to take back my original review. It’s been a fee months since my first cool sculpting and toning and NO ONE has called me to see how it went, if I see and like my results, NOTHING! As much money as I paid, you would think they would do a follow up call. Very disappointing

This is my second time for my treatment, and I got a different nurse, (nothing bad about the nurse number one) But Karen my second nurse was amassing!!!. maybe feel very confident and, too bad she is booked all away to December, I will like to have her as my always nurse.

Prompt friendly service.

I've been going here for several years. I do mostly ultherapy and have had several sessions that have kept me looking much younger than my current age of 50. The nurses are great and I look forward to seeing them. I also botox and paid for my daughter to do laser hair removal when she turned 18. They are super flexible with me.

Lori Miller was great!

First, I do not recommend Ideal image. You can get a better price for more professional service at other laser hair places. This is a very large company and they have started to make incorrect claims and using marketing schemes. Here is my experience: I bought 9 sessions from the Queens location (Tania was the manager who sold me the package). The first red flag that I noticed but ignored was that there were no written communication, no confirming of appointments or the usual emails you get after receiving a service with other companies. I chose Ideal image because of there policy that "you can continue laser hair removal sessions even if you relocate." Since people move a lot in NYC this was a great option. The also assured me that even if I move to other States or cities as long as they have a store there I can finish my sessions. After 3 sessions I paid the full amount (not wise of me) given that it is a beauty spa and a large corporation from which now I cannot get my sessions or money back. They also made it clear on the phone that they do not care that I have lost $1000 in this process. As anticipated I relocated and called the Queens office and asked to send my files to the Seattle office so I can finish my paid sessions. I am now trying to get my remaining 4 sessions and after 7 weeks and over 20 phone calls and voicemails I have not been successful. The answers I have received are from Anastasi (from a NY location) a person named Unique (Seattle location) a few phone calls from (Carrol from another NY location) all not helpful and Carrol was also pretty rude in the extended that she told me they do not owe me anything and even if I paid for 9 sessions was not real and somehow their package is 5+4 is technically they have given me 4 sessions for free!! Any average person who works or has bought anything knows that those marketing ads are ads and I paid for 9 sessions since that is in my contract and what you sold me. Responses I have received: - Over 6 of the employees have told me "Oh not a problem we will give you a call back after we have the files from NY office" - Two times the employees from Seattle northgate after explaining my problem told me the hold and hung up after I called back they did not pick up anymore. - Once i did not give up after they told me they would call me back and I an employee sent me HIPAA release form which I signed right away and kept her on the phone to confirm. After confirming she said it will take 48 hours and then I can call Seattle and book my next session. DID NOT HAPPEN SEATTLE IS NOT GIVING ME MY SESSIONS. - Best answer was that "some of these locations are not rea ideal images and are franchises" which makes no sense! but because Queens was a failed franchise now they cannot communicate with them and I might even owe them some money?! Make that make sense! Btw, I asked if I can have part of my payment refunded if they cannot provide my remaining sessions they said no we do not refund under any circumstances. I will update this review and make sure I copy and paste it on as many ideal image locations I can. If I get my remaining sessions or if I am the customer that paid over $2000 for two small areas 9 sessions and could only get 5 with no refund! Let's see 🙂 Please chose another place I was lazy and did not do any research. It might seem that the location next to you is ok but business can only be assessed in situations like this and the bigger they are the more likely it is for them to take your money and not give you what is in the contract and you cannot do a thing 🙂

I’ve been coming here for coolsculping and I absolutely love it. I was skeptical at first but I’m truly amazed at the results. The staff is super knowledgeable especially the cool sculpting ppl. They know their stuff! And make you so comfortable, really couldn’t be happier. My journey is I’m 5’9 and gained about 30lbs over Covid (I was at 173) and have lost a bit (145 now) I had stubborn areas of fat but I’d say I’m moderately fit and in clothes about a medium. It’s truly for stubborn areas only and they’ll tell you if this can meet your expectations or not. It took about a couple months to notice the drastic difference but then I was like wow, my love handles are really downsized aka non existent! I was amazed. Thank you guys!

I’ve been a customer since February got fabulous deals on my various treatments and the staff is great very professional and courteous Kathleen is great! My only complaint is if you miss an appointment or have to cancel it could take you up to two months to get that appointment rescheduled they’re very busy I know they’re doing the best they can and I have no complaints about the staff I just think that management needs to look into putting more people in there because you’re not servicing your customers when they have to wait so long to get treatments

I went to my cool sculpting appt and was delighted to see that Amy at the Tukwila store would be my technician that day. She is always so kind and engaging and I love when she does my procedures. I'm sad to know she will be leaving tukwila for a while.

Got my Botox done here and loved it! Very professional nurses and friendly front desk girls.

The sale lady (Abby?) at Tuwikla location was very pushy. I understand that this is her job. However, the way she rush and being pushy toward us made the botox consultation uncomfortable. It’s also sketchy that there was no nurse to come look at our skin condition to provide consultation, instead it was only Abby. I messaged her couple times to request an appt with the nurse for botox and it took a couple of weeks for her to actually check it for us. By the time I called there was no availability left. Overall, this is a sketchy spa with unprofessional sale reps. Gladly we didn’t end up using their service. Please be aware!

Amy was great

Everyone is great here! Was seen by Kathleen for my BBL and Alyssa for Laser Hair Removal. All around great experience!!

Alyssa was absolutely amazing with my laser hair appointment!

I experienced the most helpful and friendly service from Jessica Lutje. She helped answer all my questions and concerns about Botox and lip filler- since it would be my first time booking. She ensured me all the procedures were FDA approved and safe! She was so lovely and kind and patient. If it hadn't been for her help, I would not have been able to go through this decision! She was most wonderful and I am feeling confident and comfortable going into my upcoming appointments

My lips look amazing. Huge shout out to Aubrey and Sonnie who were able to work their magic and get me in before a trip. Can’t wait to try more of the services that they offer!

This is my go to place for my Botox. Love this place. Staff are friendly and knowledgeable. Got my first ultherapy and Alyssa, who did my treatment made me feel at ease.

I would recommend this wonderful ideal image to friends and family. Everyone here is very attentive and caring.

I am so very grateful for the service that I got

I have been going to the Tukwila location since 2016 and I am a lifetime customer! The nurses are so professional, kind and customize to my needs! The sales teams are licensed estheticians who are not pushy and offer line of credit interest free. now my husband doesn't have to know my beauty splurges!

had an AMAZING consult with Aubrey. she was so kind and helpful and made me feel very comfortable through the process. she explain the process and payment options very well and i can’t wait for my procedures.

Amy is wonderful , everyone is nice and very understanding, take pride in job, love the place .

The staff is very kind and have patience when they laser you. Overall a good experience!

Today I have lovely help my Jenny for my under arms service , recommend place for beauty service.

Amy and Aubrey were such a great help! Answered all my questions and helped me find what suited me best!

both the call in center and the sales rep that did the zoom with me were welcoming and plesant to work with.

Really bad experience. I paid in full had to wait for a long time to get an appointment, no one has told me that you can’t see me because I had a dental X-ray not even cleaning and it’s really difficult to get an appointment.

Horrible staff and really bad experience. Would not come back to this place. They will not refund you for anything and don’t care about their clients. Bad bad bad experience

Hello! Today i would like to write a review and let you all know that this place is a horrible place to be at with the inconsistency of staffing and how they are trained. I have been having many issues with going here. I have had receptionist being rude to, wanting to charge me a fee when they are not supposed to, to getting bad experiences with my treatment because the nurse is new. It is so DIFFICULT to schedule an appt, and when something goes wrong, i tried to tell them and no one seems to do anything. My last visit there was for my bikini hair removal and i left undone because i was so irritated with my service. The nurse is brand new, she seems to be afraid of my bikini area and doesn't seem like she knows what she's doing. I didn't even tell anyone and just left undone voluntarily. I went ahead and reschedule at a different location for the date i could attend and they went ahead and re-schedule my appt to a diff date without telling me. When i had call back, no one had any openings until SEPT. That would be more than 3 months from my last appt. (that's still undone) This has been an ongoing issue with Ideal Image and rudeness from the receptionist staffing from TUKWILA. THe only nurse i trust there is AMY and of course she is the best she is always booked. I am not sure how you are going to address of fix this, but this is definitely going to be my last service/purchased from Ideal Image and maybe you don't care that you are losing my business. who knows, but i would like to let everyone know, and ask if anyone else have experienced anything like what I had to go through!!!

Staff and nurses are always courteous and kind

They were clean and friendly

I received an excellent treatment, the staff was wonderful and very, Professional , I would highly recommend Ideal Image services in Tukwila.

Christine was EXTREMELY personable, easy to speak with, and knowledgeable. Great first impression.

It was ok. I did a year of laser on freckles and it didn't really work. They are REALLY bad at explaining post treatment details. I only found out after treatment that I can't exercise for 3 days; my job is an exercise instructor so that was a big deal. The next treatment one of them tells me it's ok to exercise, as long as I don't get red. How am I supposed to do that? The worst is when they ask you if you've had "sun exposure." I'm like well Yea, the sun is out, everyone is exposed. And they ask "But have you had sun exposure?" .... They aren't clear on instructions and each person who does your treatment will tell you a different set of rules. They use and iPad to take before and after or progress photos and it's horrible, you can't see a difference. I honestly think it was a waste of money.

Well organized, professional and friendly. Evan did a great job!

Honestly, I had the best interaction with your representative. She was extremely helpful, honest and a pleasure to talk/schedule/transact with.

The laser tech was very nice and personable. She’s always so friendly. Makes me feel comfortable

Very good

love ❤️ it

Great staff very friendly and professional

Provider, who do my treatment is great, but, first day when I paid full amount to the , I told them I want all my treatment be with one person and they said ok we do that for you. After I paid every treatment was with different person, I'm not happy now, They do not keep their word.

I have had nothing but positive experience with Tukwila Ideal Image. The staff is friendly, professional and personable. I appreciate the customer service and the results that I've gotten from my treatments.

If your looking for a place that actually cares this is def the best choice! These ladies and Aubrey helped me through a confusing loan process and I felt like they really had my back. Thanks!

The front desk Jessica Being not professional. She was referring to me very Disrespectfully.

Everyone was great! Very professional. I felt like the most important person in the room!

I felt very comfortable during the consultation and all my questions were answered. I didn’t feel pressured to accept anything and when I accepted, the process was fast and explained clearly. I have already told my friends about my wonderful experience.

I purchased a coolsculpting procedure and I am very pleased. I was treated very kindly and made to feel comfortable in an uncomfortable situation. I was very well informed by the woman who assisted me about what to expect after treatment. What she told me and how I felt afterwards was very consistent. Very honest company. I highly recommend this establishment to anyone looking to improve physically.

The company did not provide accurate information on date of purchase and now I’m not giving the proper amount of time that I paid for. When I purchased these packages I was told that I could postpone them because I had a trip coming up. The representative told me these procedures are not good for sun and heat exposure. The customer service representative assured me that when I attend to my first appointment my time will start. I asked are you sure because I can just wait tell I get back. They replied with “no, you want to take advantage of this price right now, because i’m not sure how long this deal will last. Now know one seems to have the ability to help me. I’ve been on hold and been told to wait a few days and still nothing. I’m very disappointed at the business practices an miscommunication between the sales staff and customer service. My wife and I bought these’s packages at the same time and her situation is perfect no issue. I don’t understand why I’m having problems and the company’s customer service team is refusing to fix this. At this point it seems like the company isn’t willing to honor the contract in its entirety and just took my money. I’ll be filing a claim with the Better Business Bureau an writing a review about my experience.

Amy in Tukwila is the absolute best!!! Always love it when she takes care of me!!

Horrible place of business, they scam and hurry people into signing their contracts and take loads of money from people then do not do their job. Don’t believe any of their promises because they WILL NOT follow anything they promise you. What a waste of $3,300+ .. I might as well have just lit a match to my money. This place can be compared to a used car sales lot. Salespeople are slimier than any organization I have had to deal with and the managers are even worse. DO NOT waste your money here, go to an accredited business (can be found on BBB website). This business is NOT accredited with them. Do not bring your money here or sign any contracts! Do your research and go elsewhere please!

Horrible place of business, they scam and hurry people into signing their contracts and take loads of money from people then do not do their job. Don’t believe any of their promises because they WILL NOT follow anything they promise you. What a waste of $3,300+ .. I might as well have just lit a match to my money. This place can be compared to a used car sales lot. Salespeople are slimier than any organization I have had to deal with and the managers are even worse. DO NOT waste your money here, go to an accredited business (can be found on BBB website). This business is NOT accredited with them. Do not bring your money here or sign any contracts! Do your research and go elsewhere please!

Love it ! And love the way they make you so comfortable even though it hurts lol

Very Delightful Experience. Aubrey from Tukwila was very informative and answered all of my questions very well with clear understandable explanations. Looking forward to my treatments!

August is amazing 🤩 Makes fillers painless! Thank you for your amazing work/skills

Both visits for Coolsculpting so far have been great. They get me back right on time for my appointment and are quick and efficient with the set up. I like that I can schedule my next few appointments right after the visit. They are also very good about answering any questions and consistently making sure that you are comfortable throughout the process.

OVERLY PRICED....😬

Very patient and professional, the only thing that would cause me to hesitate to recommend is the scheduling and cost. They are booked out quite a ways and this is true for all locations. They simply need more personnel and until they have more people to handle the client load I would be reluctant to recommend going there especially if you have an event you are trying to look your best for. I don't but the spacing of my appts could be better which is just the way it is nothing against the staff who is wonderful, polite, and patient.

Very professional

Read the negative reviews, seriously. Some of the positive reviews are written by employees and management. Very untrustworthy people and unethical practices.

Botox dilute… this time I used 40 units for forehead crease (only 20 Recommended) 10 days later no results.. you have to be careful where you buy your Botox. It’s not the injectors (they are nice and courteous) I used 3 different ladies..going back to old dermatologist where I use 20 units and got my results. Honest Botox. Honest Business. See their Yelp reviews which can not be manipulated.

Karen did my service and she was lovely. Karen make me feel comfortable and seemed very knowledgeable.

The company scams customers. Consultants entice you to buy ineffective or unrealistic services and give you wrong information to boost their sales. It’s hard to get initial appointments (months of waiting). It’s also hard to get follow-up appointments because they’re booked out, which affects the contract itself and the frequency & effectiveness of the treatments. Contract is unethically unrealistic because they have limited nurses that provide services.

So I was treated by Kathleen for laser hair removal, and my goodness, she took care of me and showed genuine interest in ensuring I had the best experience. This is actually my second time with her! I felt immensely comfortable. Then, I met up with Aubrey to consult cool sculpting options. Originally, the price was too much for me. But Aubrey literally tried everything in the book to fit my budget, and she did!!! I feel pampered and they genuinely want their clients to feel brand new when they leave the clinic. My ladies and dudes, you must check it out. Like seriously.

Great sales person! Very personable and Informative

My experience wasn’t as it was guaranteed 100% it will be for all the money that I paid.

I had an appointment scheduled for over 4 months and it was canceled and I only found out because I called to confirm my appointment the day before. This is unacceptable.

Received my cool Sculpting in November and it was a great experience with nurse practitioner Noor and Jenny.

Sonni the manager and customer service are rude and un helpful ! Since you couldn’t help and find a resolution for an issue that was caused by YOU I Will report this to the BBB!

Rude, unprofessional and Don’t care for their clients ! Will report you, hope it was worth the issue you caused.

Will never deal with your unprofessional customer service or manager Sonni ever again. Will make a report to the bureau. I am aware how you guys treat people and how unhelpful your staff is, by escalating the situation.

Just stated going to the Tukwila location about 5/6 months ago and very satisfied with the care they have provided. Awesome service by Karen she answered all my questions and great advice for future treatments.

I did not see any results. I did filler and Botox.

Last week was my first appointment for laser hair removal. Overall, I had a great experience and Karen explained the procedure really well and made sure I felt comfortable.

A lot of difficulty getting bills and statements correct. Botox done incorrectly and caused eyebrow drool which caused eyelid droop. Never got my free treatment with my membership. Not going back.

Super friendly and professional staff. Shout out to the front desk woman (forgot her name, but loved her... she rides a Harley which is badass) & August, my technician!

Very friendly staff. Technician was also for knowledgeable & made sure I had a great experience during the process.

The staff was all very welcoming and accommodating, especially my nurse Amy P. She took her time to explain the process every step of the way while making sure I was comfortable. I appreciate the extra time that Amy took with me to teach after care and what to expect over the next few weeks. I would recommend her 100x over, she was incredibly knowledgeable, kind and professional. I will definitly be back to see her!

This is my second year with ideal image( Tukwila) and I must say I have had a really good experience with them. The place is neat & tidy, the staff is amazing and the front desk is friendly & helpful. My favourite nurse is Raffy.. he is warm, knows his work and makes u feel comfortable. Would definitely recommend.

Professional, showed concern, and walked me through each step. Enjoy my visits. Very clean

Karen & Jennifay we’re amazing! The staff is great, helpful, and very professional! Thank you all!

very professional staff very friendly would deffinately go again!

Bad, Waste of money my hair is still there .I did seven times ,but I don’t see any change very sad

Karen was wonderful as a provider! She was very talkative and friendly! Very competent!

August, is one very good professional at her job and knows her skills. A good asset to have in your company. The rest of the support staff is top Drawer.

DO NOT GET LASER HERE, it's extremely painful and the numbing cream that they force onto you barely makes a difference lol. I wasted over 2k here. They just want your money. The sales people are aggressive, the customer service is absolute trash, the front desk staff at actual locations can't do anything. My case manager Craig was somehow "busy" every time I tried to call to discuss my case and it's been since JUNE 2021. There are apparently "notes" in my chart that don't reflect anything that I've discussed with all the different people I've spoken to. Either nobody knows what's going on or the "notes" say my case is closed when nobody has even returned my voicemails. Literally all of the people I get into contact with ghosts me. Ideal Image is as stingy as can be. I wanted to cancel my laser treatment because it's too painful, but they're gonna keep all the money I spent on the package. So the rest of that money was turned into "credit" for another service. THAT ITSELF WAS AN ISSUE. Someone tells me I have over 6k in credit, another tells me I only have 1k in credit and it all had to be sorted out. I was booked for coolscupting and had to pay the difference, then at my appointment the nurse tells me I'm NOT a candidate! The reception tells me they make a case for a refund of just around $100, and now my new case manager Danielle couldn't even do that! Danielle weirdly kept pushing me to do botox instead and hasn't returned my calls (of course). Come here if you want to waste your money on treatments that don't work with terrible customer service.

Great Ultherapy experience tonight with Raffy. He thoroughly explained the procedure, how the treatment worked, and let me watch the ultrasound machine. I will go back for upkeep!

I was told by 3 people in Southcenter clinic I can still use my 20 units of Botox after the ‘contract’ expires. When I called to schedule, they said they can not schedule. I am very upset and unless this is resolved or fixed I will NEVER return nor will my family and friends!

August was wonderful. Quick at my treatment which I always appreciate. Explained things well when I asked a question. Wonderful customer service.

I've seen ALL of the incredible providers at this location for my 16 month laser hair contract. I've never had a bad experience with them and they are so great at taking care of you if you're communicative. The clinic is always clean and neat. The providers do an awesome job helping you get through any discomfort....including the male provider I saw. I was a little uncomfortable at first, but he was a true professional. I am excited to try some of the other treatments with this crew! Thank you Ideal Image Tukwila!!!

I had a great experience here, my nurse Alyssa was very knowledgeable and made sure I was as comfortable as possible. I would definitely recommend friends and family to use Ideal Image Tukwila.

Raffy did ultherapy on my upper face. Great at how gentle and professional he was.

Very professional and informative

First time go to my appointment, Karen was very professional and knowledgeable, had a great experience

Book with Alyssa - can't recommend enough!

I love the amazing work they do here, I’ve done laser hair removal and lip fillers and the staff is always so friendly and kind. It’s so worth coming here. Karen is amazing and so sweet and kind.