Friendly caring staff, always leads to a pleasant experience. Very professional.

I love the people that work at this location! On Saturday 1/15, the Cool Tone machine was broken so my appt had to be postponed, but I hadn’t gotten the messages until the day of appt. The team was able to switch gears and provide a last minute service for me instead so my trip was not wasted. I’ve been a customer here for years and had not met August until this visit. She was extremely attentive, great technique to help alleviate the zing of lasering and made me feel like a friend! Thank you, Allison

My first session for HLR was today and it was quick 😊 Raffy was so great, he made me feel comfortable. I also like the fact that they are open during weekends it makes it easy for me to fit in my schedule. I'll update my review once I'm done with my treatment.

Some nurses/technicians need to be a little friendly.

Great, friendly and informative

Goo

Super friendly, clean, and informative.

Amy did a great job explaining what to expect on coolsculpting. Recommendations to get the best results out of it. I appreciate the honesty, friendliness and still remaining to be professional. Will start soon. . . Hoping for the best!!! The receptionist Jennifay also did great getting me on schedule so I don’t have to make too may trips. Friendly atmosphere 👍🏼

The services are satisfying, Specially Emily. She is so patient and kind

I signed up for laser hair removal just under a year ago. I had always heard of Ideal Image and decided to give them a try. I started going to a location closer to my home, but for a couple reasons I decided to go to the Tukwilla location and I quickly realized that it’s worth the drive. Every time I go, every staff member is kind and thoughtful. They take extra time to hear about how I’m doing with each treatment and schedule my next appointments prior to leaving so I don’t need to call in, which is what I had to do at the other location. I’ve enjoyed every service provider i have had, but most recently I have Raffy for my service and met Genevieve at the front desk and they were awesome. Definitely check this location out!

Good

Thank you Ideal Image staff and Ms. Karen for always being kind & welcoming. I am so grateful for this place & service. Blessings - Mitia

Jenefai helped me soooo much by fixing an error on a refunded procedure

They accommodated my request about seeing a specific NP who knew about my shoulder pain. Joselyn was very understanding about the limited range of my shoulder and in spite of that, she was able to do an amazing job.

100% scam people don’t fall for their promise’s at the begging, once done with their hair removal procedure its doesn’t work and its pain full, and when u go back to confront them they will change their story, I didn’t read the contract before signing. Please please..read the contract it says they are not reliable if it don’t work..they know it doesn’t work that’s why it say that in a contract

Hard to schedule. No upfront pricing, Lots of hoops to jump through

My consult with Jennifer was great and very informative and comfortable. She answered all of my questions and helped me schedule my first visit. I would highly recommend and I look forward to starting my treatments!

You people don't gave the correct inf about the treatment...so I just waist my money.

My partner and I signed up for a BBL package almost a year ago - since then we have only been able to use 2 out of the 5 sessions we purchased in 10 months - we have been cancelled on each 4 times; normally the day of the appt and we have to travel an hour to the nearest facility. Last time we were cancelled on, we were offered a free session of BBL each for our troubles and we have still not received anything to sign for this extra service - it has been over 10 days since our last communication with ideal. We spent over $10k with Ideal and still cannot make appts or get any appts on the schedule as they are booked out a few months at every location. I would not recommend Ideal as you will pay for services that they will not let you redeem nor do they attempt to make it right.

Karen was amazing! This was my first time, and she made sure to explain everything to me, she was patient and answered all my questions.

Excellent customer service!

My nurse was very professional and caring.

I have not received a call or modification to my contract to complete the original contract for hair removal. Procedure was delayed due to COVID and my service is NOT complete- hair still exists. I was supposed to receive a call about 2 weeks ago per the onsite staff in the office at my previous appointment. Please contact me. Thanks

scheduling has been a nightmare several places of my areas still have lots of dark hair growth nurses have not listen when I have said certain areas arent working and need adjustment

Horrible customer service , laser hair removal left scaring and bumps that lasted for months and all I got was a sorry

Have had a customer support request out for months now and request for manager to call still no call back. Nurse Amy is great but would not recommend ideal image due to customer service.

You guys are fraud

Professional, knowledgeable, personable, and great deals.

Worst service ever, they overcharge you, does a half job, and has terrible customer service. Never fixes their error.

I am a frequent customer of ideal image but newer to this location. VERY unprofessional staff members. I was overcharged for my service, she did a half job where hair was still present, and when I asked her to correct it, she made it obvious she was upset, sped through it, and charged me extra stating I was “adding extras to my service.” And I heard her say “maybe I should return to my previous location if I’m going to complain.” I paid EXTRA for my service and will be GLADLY returning to my previous location. Never again.

This is by far the worst service ever!!! They overcharge you. The job is half done!! The customer service is horrible! & they NEVER fix their errors! I would not recommend them whatsoever!!!!! Would give them 0 stars if I could!

worst service ever. Overcharges you, does a half job, and has terrible customer service. Never fixes their error.

I received the worst service ever from this location. The customer service is terrible. They’ve messed up on my services numerous times due to not paying attention to detail and when I bring it up to them they become upset and defensive. Not only that… they refuse to fix their errors. I expect quality service especially considering the price point that I’ve paid. Do yourself a favor and find somewhere else to go for your services. Do not pay top tier prices for subpar work.

The worse service ever!!! They overcharge, do a half job, they are VERY unprofessional… they gave me nothing but attitude when I asked them to fix their mistakes.. definitely not the ideal image i got.. do better! If there was a such thing as 0 stars they would get it!

It was great, in and out with Minimal pain, the nurse explained what was going on throughout the procedure. This was my 3rd treatment and I have already seen dramatic results in the reduction of unwanted hair.

I have received most of my services at the Tacoma location. I was a little nervous about going to a new location. Karen was there to put me at ease. She did everything possible to make sure my visit was great. I appreciate her professionalism. She listened to my concerns and expertly got everything taken care of. I'm sure all the providers will take care of you, but hopefully you get to work with Karen and have a great experience like I did. Thank you!

The experience that I have had with Ideal Image has been wonderful.

Had such a wonderful appointment with Karen. After having a bad experience years ago at another hair removal center I was very apprehensive to come in. Karen explained each step and answered all my questions with empathy & peace of mind. And just like she said it went smooth & seamless. Cant wait for my following appointments.

I am very disappointed with the service. I had my botox done twice on the same spot, still it gets frowned. Really regretting..

August was so professional and friendly. She made me feel comfortable and like I was in great hands!

Awful customer service the moment you sign your contract. They tell you services are unlimited for 16months but then have no availability to schedule appointments! What's even more ridiculous is that I have had THEM cancel on me, the day of my appointment, TWICE! We are talking thousands of dollars down the drain and awful customer service. They will respond to negative reviews on public forums to say someone has/will be reaching out, but no-one ever does.

Raffy did an amazing job! Very professional and took great care for a sensitive procedure 10/10 would

I am extremely happy with the Southcenter Ideal Image. The staff is attentive and courteous, the technicians are friendly and efficient. They make the whole process of laser treatments bearable due to their knowledge and ability to carry on a conversation.

Everything was explained and process was easy and quick

Since signing up in Dec 2020 i have had billing issues. I have had incorrect amounts of $350 taken from my bank twice. I was refunded but this should not be happening at all. Every time I go into the office there is a discussion con evening my account. I love the service but not the sloppy accounting issues associated. I will not be signing up again nor suggesting my friends and family should try.

Sara was very helpful it was easy

I would like to give a big shout out to Raffy , he did such an amazing job today , he is professional and I love his coustmer service .he is doing his job very professional and he did my laser today very deeply way nobody did like that before , great job raffy

friendly staff and fast service.

Oh my gosh Southcenter was so amazing! I felt like I was in heaven’s spa. I was treated amazingly by every single person I spoke to. Jenny was SPECTACULAR the whole time!!! I have absolutely nothing bad to say about this place, except that I wish I had more treatments done!

Great cool-sculpting treatment

I really like ideal image and have been a customer for many years but this was my time at this location and I had better experiences before. I was there on time but had to wait 20 mins while my numbing cream effect was slowly degrading and the nurse did not have empathy for my pain and was in rush to get done and was annoyed when I asked her for breaks and never gave me icepack i asked for so I got up 1/2 done because I couldn’t take it

Amy was very knowledgeable and friendly! She answered all my questions!

The nurses were great accommodating and gave great service.

They were great as usual!!!! In and out, scheduled a new appointment in a short amount of time. Professional and courtesy!

Do not book at Ideal Image. You will waste thousands for services that may or may not work. They are taking advantage of women with insecurities about their bodies, and making sure there’s no way to back out once you’ve paid. They have all of their legal agreements set up to make everything work in their favor. Plus, their virtual consultations are very aggressive and try to get you to pay for your services in full without even having an appointment scheduled. They also do not make it clear that the services are completely non-refundable, except in the fine print of the contract they make you sign on the consultation call that you’re fairly encouraged to rush through and not actually read. I booked a consultation for cool sculpting for my neck because I was convinced I had neck fat and didn’t want it to be in my wedding photos in two months. The woman I consulted with made my move my neck skin around in a way that would make anyone look like they’ve got something to lose. She quoted me for some $1k+ treatment and upsold me on some post-service face cream for $170. She had me sign a contract and put my credit card information down. I have a lot of anxiety and felt like I needed to sign right away so I didn’t make her wait. She then told me to call ideal image to schedule an appointment because she didn’t have the tools to see booking information. After I paid and signed the contract, I called four different Ideal Images in my area to schedule an appointment. All of them were booked solid for the next couple months except one an hour drive from me which was available in one month. Worried about the timing on this I scheduled an in person consult (not available through ideal image) at another local skin clinic. The woman took one look at me and said I was not a candidate for cool sculpting and definitely did not have excess neck fat. I called the woman I had the initial consult with to tell her what I’d heard and she scoffed at the concept that I didn’t have neck fat. “What else would it be?” She asked. I asked if I could do another consult in person. She said they didn’t allow that because of covid (even though they’re doing in person treatments) but that she’d set up a consult with another skin care professional. She never followed up with me. I then did two visits with an ENT and speech pathologist to prove that I did not have excess neck fat. It was only after providing medical evidence from other doctors that they finally agreed to refund me two months later. On a side note, they sent me that skin cream immediately after I signed the contract which I thought was odd because it wasn’t to be used until after the service anyways. I tried to call fed ex to return the package to the sender but they said Ideal Image does not allow that as an option. Honestly every step of the way of this process was absolute hell, anxiety, and a stream of red flags. Do your research and please don’t let Ideal Image take advantage of you.

Do not do a zoom call with this company. This is a scam to get your money, because that is the only thing this company cares about. I thought I was signing for a loan with Ally, but the sales girl (who makes commission) had me sign a contract with Ideal without my knowledge. She never disclosed anything about the contract or about a refund policy if you decide not to go through with the procedure. I canceled the next morning, she called me the next day and began pushing this procedure on me, how great it is… when I said after researching I just don’t feel safe about it, she began threatening me about a contract and that’s when I found out this was a total scam! Don’t trust this fraudulent company!

The level of knowledge and expertise is top notch. I trust them implicitly and am beyond thrilled with the results I get!

I called and the programs were explained to me. I was able to book a zoom consult right away which was free. The different options were explained to me. It was all well explained and easy process. I look forward to starting the treatments!

The nurse I dealt with, Amy P., did an excellent job explaining the steps of my Coolsculpting procedure and what to expect. She was very professional and a pleasure to deal with! Thanks!

My experience was amazing the lady walked me through all the steps, and answered all my questions

I have been overcharged with the payment plans. Trying to get the refund back have been nightmare. I have been scammed. They’re professional & nice until hey have signed up. I would never recommend this place.

Friendly, professional and safe service!!! Love them so much I bring my mom for services!!!

It was perfect.

Very helpful and alot of information to take it, but I'm glad it's not invasive, meaning no surgery needed! Hopefully your really looking for answers when you request your free consult, they will call you everyday till you answer ☺️

I had a very lovely consultation with Shauna. She was pleasant, helpful and knowledgeable

very disappointed in the poor service quality. In each instance i was sold products that wouldnt work for me and was not told that until the day of service many months after you collected all the funds for the service up front. The second service I selected, I specifically asked if i would qualify, so they had the nurse verify and was cleared before I even booked the service. Again 10 weeks later, I show up and was denied service on the area I wanted to do work on, over a reason that was clearly in my medical record and should have been checked when I asked before paying for the service. Now I only am being offered "alternate" services that have nothing to do with the reason I came to Ideal Image in the first place.

Sandra was very nice and professional, she made feel comfortable and welcome.

Not satisfied the way things were handled for processing my bill. I had a credit account and front desk was telling me I had a balance before checking her notes. She would rather bill me than check the notes that had been in front of for 8 + months!

I just want to Thank Amy for making my first time visit at ease. She took the time explaining every procedure step by step and yes I had a lot of questions. And yes I would go through it again if I had too... I would recommend it to friends and family.... Thank you Amy again for caring. Job well done. Happy customer.

Lovely. I really like Karen !!! She’s pretty friendly and thoroughly went through everything with me . I had a great BBL experience with Karen. Thank you !!!

Loved it! Everyone there is amazing!

Had a wonderful visit! My technician Amy is so thoughtful and thorough. She really made sure to get everything and she is super friendly. My results have been amazing and far beyond my expectations at this point.

It was the best experience

the best always.

Awesome!!! Great staff. Friendly caring and super supporting

As a Business Owner I refuse to write bad reviews but after attempting for 2 years to allow this company to get it right I have to publically post how horrible this company has treated me! They are not professional at all! This company is a joke! Will steal your money poor quality service! Fails at scheduling appointments timely. Poorly managaged. Left me with burn marks from laser. Refuse to return calls or refund me. Another company advised me to just complete the service and that they would fix their errors as they have fixed THIS companies errors in the past! Schedule appt times then will cancel the appt while you are in the room awaiting your service instead of calling you or emailing you ahead of time. The admin told me numerous times oh I attempted to call you. As I am showing her the past calls from days prior shes like I dont know. She never called me just lied to my face. Unethical, Dishonest, Unprofessional, TimeWasters! Go At Your OWN RISK!

Got my lips done by Beibei, was very pleased with how they turned out. She answered all my questions and was very thorough, she made sure I left happy and satisfied. Very kind and welcoming front desk girls.

Apparently i am not allowed to do another review so i will add. EMILY, EMILY, EMILY, EMILY!!!! She is EVERYTHING when it come to injections. I have been to other med spas and she is my absolute favorite hands down and I have seen some very talented injectors. This is the only ideal image to go to, Period. I have tried Tacoma and they are rubbish and oddly they continue to pay people who only hurt their company image. WEIRD! All of the staff has treated me with kindness and respect. Never once have I felt taken advantage of. For BBL I love Alyssa! I am always HAPPY to walk in the doors at II southcenter.

Staff very friendly and helpful

Very professional service and friendly staff.

Do not trust these folks to do anything after they have taken your money. They have a national hard sales team that they call "consultants". Their single session price for laser on legs: $2000, because they only want to sell packages. Know that you're entering a car dealership.

I had Elissa ( spelling? ) who helped me and she was very kind, funny and comfortable to work with. I appreciated her candor and upbeat personality.

I feel people processed with all the steps, phone calls, reminders, etc just to get an answer.

Consultation presentation did not seem very informed, and consultant did not seem to really understand what we needed. Also, prices were significantly higher than medical clinics offering the same services in our neighborhood.

Karen was exceptional. She made me feel comforted and relieved during my first appointment. Very professional, quick, clean and Organized.The procedure is painful but she does everything to keep you as comfortable as possible.

I called and spoke with Tatiana at the front desk. I’m pretty hesitant when it comes to making bigger purchases. She met all of my questions will clarity and was quick to reassure me if I had hesitations. I really appreciated her knowledge on all services and packages offered. She was great and I will be requesting her next time I call!

No one called me back

DONT GO THERE!!!!

Had Karen as my practitioner for my first visit. She was knowledgeable, professional, answered every question I could throw at her, and anticipated many of my questions. I felt comfortable and like I knew what to expect every step of the way with her and into my aftercare. I swear the laser hurts less than waxing! Such an easy process.

I reached out to get a consultation and see prices the sales representative over the phone (who was in Florida) was super rude he hung up in my face declining my request which was that I wanted to make my payment in person because I wasn’t comfortable making it over the phone ! Will not be getting services !!!!!

I called to inquire about botox and how the payment works. The woman on the phone was shady and would not answer my question whether you pay after your appointment or in advance. I asked if there was someone available to answer my question, and she told me I needed to wait until my consultation to discuss “payment options.” Be careful going here, it feels financially predatory.

Trust me! This business is a scam and a worst business ever. You have to read before you decide to call them. Don’t fall into their trap. When you want to make appointment, the receptionist will send you to the consulter first for any of the treatments since they want you to pay first. The consultation is just like a sale call. They will promise you the best things, best deals, and shortest available appointment for your treatments, and they will ask you to sign the contract and prepay. They won’t tell you the appointment availability status before paying, which is a totally scam. After paying, on May, they told me my appointments would be on August or September, and there was nothing I could do about it. The contract is non refundable and only lasts 6 months. No matter how bad the services are, how fast you change your mind, as long as the contract is signed, you will never get your money back. There is no customer service at all. I paid more than $1000 for IM. Additionally, they can cancel and change your appointment whenever they want without asking your opinion. They were super nice at first, and after you pay, you are like their debtors. After 6 months, if you don’t have any services provided, you will never get it and your money will be just gone. It’s just crazy like that. Ideal image, you are very unethical and evil. Karma will serve all of you soon !

I went to schedule my appointment for CoolSculptling (mind you I had to prepay $2k before I was even able to schedule) and was told they’d contact me. 2 days later, no one contacted me and their phones have been offline. I had to find a workaround and finally got ahold of someone. Apparently they’re booked out 3 1/2 months...something they don’t tell you at your consultation. They have a cancellation list but at this point I’m just going to try and go to another clinic who’d appreciate my business.

They set up a consultation where they pressure you into signing, not allowing you to have a day to think about paying and signing a contract. It should be a red flag that they don’t post costs on their website so the only way you can know an amount is during the consultation. Their prices seem completely arbitrary and can change depending on who you have as a consultant. If I was to do this again I would check in with every other provider and using ideal as a last resort

I was disappointed in the consultant experience. After I signed a hefty financial agreement, she let me know that I wouldn’t be able to get in until July. Had I known that, I would’ve found another medspa. I had to advocate for myself by calling and emailing multiple times to get a more timely appontment. Also, upon reflection, I probably shouldn’t have signed a financial agreement before anyone even saw my face. I was told I would have a virtual consultation, but we never zoomed, before she recommended a treatment plan. I felt so pressured to lock in the “sale rates”, that I committed. The provider who performed my BBL was great, but I probably wouldn’t recommend Ideal Image based on the process of financial haste which left me feeling like after my money was taken, no one cared about my actual well-being.

First time at the Tukwilla location and LOVED Karen!!!

Always a pleasure to come here, the girls are very knowledgeable and always follow protocol

Holly Norris is the best! My consultation was smooth and enjoyed learning about the process from Holly! Highly

felt incredibly covid safe, professional & the person doing my appointment was absolutely fantastic. 100% recommend.