The nurses were great accommodating and gave great service.

They were great as usual!!!! In and out, scheduled a new appointment in a short amount of time. Professional and courtesy!

Do not book at Ideal Image. You will waste thousands for services that may or may not work. They are taking advantage of women with insecurities about their bodies, and making sure there’s no way to back out once you’ve paid. They have all of their legal agreements set up to make everything work in their favor. Plus, their virtual consultations are very aggressive and try to get you to pay for your services in full without even having an appointment scheduled. They also do not make it clear that the services are completely non-refundable, except in the fine print of the contract they make you sign on the consultation call that you’re fairly encouraged to rush through and not actually read. I booked a consultation for cool sculpting for my neck because I was convinced I had neck fat and didn’t want it to be in my wedding photos in two months. The woman I consulted with made my move my neck skin around in a way that would make anyone look like they’ve got something to lose. She quoted me for some $1k+ treatment and upsold me on some post-service face cream for $170. She had me sign a contract and put my credit card information down. I have a lot of anxiety and felt like I needed to sign right away so I didn’t make her wait. She then told me to call ideal image to schedule an appointment because she didn’t have the tools to see booking information. After I paid and signed the contract, I called four different Ideal Images in my area to schedule an appointment. All of them were booked solid for the next couple months except one an hour drive from me which was available in one month. Worried about the timing on this I scheduled an in person consult (not available through ideal image) at another local skin clinic. The woman took one look at me and said I was not a candidate for cool sculpting and definitely did not have excess neck fat. I called the woman I had the initial consult with to tell her what I’d heard and she scoffed at the concept that I didn’t have neck fat. “What else would it be?” She asked. I asked if I could do another consult in person. She said they didn’t allow that because of covid (even though they’re doing in person treatments) but that she’d set up a consult with another skin care professional. She never followed up with me. I then did two visits with an ENT and speech pathologist to prove that I did not have excess neck fat. It was only after providing medical evidence from other doctors that they finally agreed to refund me two months later. On a side note, they sent me that skin cream immediately after I signed the contract which I thought was odd because it wasn’t to be used until after the service anyways. I tried to call fed ex to return the package to the sender but they said Ideal Image does not allow that as an option. Honestly every step of the way of this process was absolute hell, anxiety, and a stream of red flags. Do your research and please don’t let Ideal Image take advantage of you.

Do not do a zoom call with this company. This is a scam to get your money, because that is the only thing this company cares about. I thought I was signing for a loan with Ally, but the sales girl (who makes commission) had me sign a contract with Ideal without my knowledge. She never disclosed anything about the contract or about a refund policy if you decide not to go through with the procedure. I canceled the next morning, she called me the next day and began pushing this procedure on me, how great it is… when I said after researching I just don’t feel safe about it, she began threatening me about a contract and that’s when I found out this was a total scam! Don’t trust this fraudulent company!

I called and the programs were explained to me. I was able to book a zoom consult right away which was free. The different options were explained to me. It was all well explained and easy process. I look forward to starting the treatments!

The level of knowledge and expertise is top notch. I trust them implicitly and am beyond thrilled with the results I get!

The nurse I dealt with, Amy P., did an excellent job explaining the steps of my Coolsculpting procedure and what to expect. She was very professional and a pleasure to deal with! Thanks!

My experience was amazing the lady walked me through all the steps, and answered all my questions

I have been overcharged with the payment plans. Trying to get the refund back have been nightmare. I have been scammed. They’re professional & nice until hey have signed up. I would never recommend this place.

Friendly, professional and safe service!!! Love them so much I bring my mom for services!!!

It was perfect.

Very helpful and alot of information to take it, but I'm glad it's not invasive, meaning no surgery needed! Hopefully your really looking for answers when you request your free consult, they will call you everyday till you answer ☺️

I had a very lovely consultation with Shauna. She was pleasant, helpful and knowledgeable

very disappointed in the poor service quality. In each instance i was sold products that wouldnt work for me and was not told that until the day of service many months after you collected all the funds for the service up front. The second service I selected, I specifically asked if i would qualify, so they had the nurse verify and was cleared before I even booked the service. Again 10 weeks later, I show up and was denied service on the area I wanted to do work on, over a reason that was clearly in my medical record and should have been checked when I asked before paying for the service. Now I only am being offered "alternate" services that have nothing to do with the reason I came to Ideal Image in the first place.

Sandra was very nice and professional, she made feel comfortable and welcome.

Not satisfied the way things were handled for processing my bill. I had a credit account and front desk was telling me I had a balance before checking her notes. She would rather bill me than check the notes that had been in front of for 8 + months!

I just want to Thank Amy for making my first time visit at ease. She took the time explaining every procedure step by step and yes I had a lot of questions. And yes I would go through it again if I had too... I would recommend it to friends and family.... Thank you Amy again for caring. Job well done. Happy customer.

Lovely. I really like Karen !!! She’s pretty friendly and thoroughly went through everything with me . I had a great BBL experience with Karen. Thank you !!!

Loved it! Everyone there is amazing!

Had a wonderful visit! My technician Amy is so thoughtful and thorough. She really made sure to get everything and she is super friendly. My results have been amazing and far beyond my expectations at this point.

It was the best experience

Awesome!!! Great staff. Friendly caring and super supporting

the best always.

As a Business Owner I refuse to write bad reviews but after attempting for 2 years to allow this company to get it right I have to publically post how horrible this company has treated me! They are not professional at all! This company is a joke! Will steal your money poor quality service! Fails at scheduling appointments timely. Poorly managaged. Left me with burn marks from laser. Refuse to return calls or refund me. Another company advised me to just complete the service and that they would fix their errors as they have fixed THIS companies errors in the past! Schedule appt times then will cancel the appt while you are in the room awaiting your service instead of calling you or emailing you ahead of time. The admin told me numerous times oh I attempted to call you. As I am showing her the past calls from days prior shes like I dont know. She never called me just lied to my face. Unethical, Dishonest, Unprofessional, TimeWasters! Go At Your OWN RISK!

Got my lips done by Beibei, was very pleased with how they turned out. She answered all my questions and was very thorough, she made sure I left happy and satisfied. Very kind and welcoming front desk girls.

Everyone is very friendly and helpful and professional

Apparently i am not allowed to do another review so i will add. EMILY, EMILY, EMILY, EMILY!!!! She is EVERYTHING when it come to injections. I have been to other med spas and she is my absolute favorite hands down and I have seen some very talented injectors. This is the only ideal image to go to, Period. I have tried Tacoma and they are rubbish and oddly they continue to pay people who only hurt their company image. WEIRD! All of the staff has treated me with kindness and respect. Never once have I felt taken advantage of. For BBL I love Alyssa! I am always HAPPY to walk in the doors at II southcenter.

Staff very friendly and helpful

Very professional service and friendly staff.

Do not trust these folks to do anything after they have taken your money. They have a national hard sales team that they call "consultants". Their single session price for laser on legs: $2000, because they only want to sell packages. Know that you're entering a car dealership.

I had Elissa ( spelling? ) who helped me and she was very kind, funny and comfortable to work with. I appreciated her candor and upbeat personality.

I feel people processed with all the steps, phone calls, reminders, etc just to get an answer.

Consultation presentation did not seem very informed, and consultant did not seem to really understand what we needed. Also, prices were significantly higher than medical clinics offering the same services in our neighborhood.

Karen was exceptional. She made me feel comforted and relieved during my first appointment. Very professional, quick, clean and Organized.The procedure is painful but she does everything to keep you as comfortable as possible.

I called and spoke with Tatiana at the front desk. I’m pretty hesitant when it comes to making bigger purchases. She met all of my questions will clarity and was quick to reassure me if I had hesitations. I really appreciated her knowledge on all services and packages offered. She was great and I will be requesting her next time I call!

No one called me back

DONT GO THERE!!!!

Had Karen as my practitioner for my first visit. She was knowledgeable, professional, answered every question I could throw at her, and anticipated many of my questions. I felt comfortable and like I knew what to expect every step of the way with her and into my aftercare. I swear the laser hurts less than waxing! Such an easy process.

I reached out to get a consultation and see prices the sales representative over the phone (who was in Florida) was super rude he hung up in my face declining my request which was that I wanted to make my payment in person because I wasn’t comfortable making it over the phone ! Will not be getting services !!!!!

I called to inquire about botox and how the payment works. The woman on the phone was shady and would not answer my question whether you pay after your appointment or in advance. I asked if there was someone available to answer my question, and she told me I needed to wait until my consultation to discuss “payment options.” Be careful going here, it feels financially predatory.

Trust me! This business is a scam and a worst business ever. You have to read before you decide to call them. Don’t fall into their trap. When you want to make appointment, the receptionist will send you to the consulter first for any of the treatments since they want you to pay first. The consultation is just like a sale call. They will promise you the best things, best deals, and shortest available appointment for your treatments, and they will ask you to sign the contract and prepay. They won’t tell you the appointment availability status before paying, which is a totally scam. After paying, on May, they told me my appointments would be on August or September, and there was nothing I could do about it. The contract is non refundable and only lasts 6 months. No matter how bad the services are, how fast you change your mind, as long as the contract is signed, you will never get your money back. There is no customer service at all. I paid more than $1000 for IM. Additionally, they can cancel and change your appointment whenever they want without asking your opinion. They were super nice at first, and after you pay, you are like their debtors. After 6 months, if you don’t have any services provided, you will never get it and your money will be just gone. It’s just crazy like that. Ideal image, you are very unethical and evil. Karma will serve all of you soon !

I went to schedule my appointment for CoolSculptling (mind you I had to prepay $2k before I was even able to schedule) and was told they’d contact me. 2 days later, no one contacted me and their phones have been offline. I had to find a workaround and finally got ahold of someone. Apparently they’re booked out 3 1/2 months...something they don’t tell you at your consultation. They have a cancellation list but at this point I’m just going to try and go to another clinic who’d appreciate my business.

They set up a consultation where they pressure you into signing, not allowing you to have a day to think about paying and signing a contract. It should be a red flag that they don’t post costs on their website so the only way you can know an amount is during the consultation. Their prices seem completely arbitrary and can change depending on who you have as a consultant. If I was to do this again I would check in with every other provider and using ideal as a last resort

I was disappointed in the consultant experience. After I signed a hefty financial agreement, she let me know that I wouldn’t be able to get in until July. Had I known that, I would’ve found another medspa. I had to advocate for myself by calling and emailing multiple times to get a more timely appontment. Also, upon reflection, I probably shouldn’t have signed a financial agreement before anyone even saw my face. I was told I would have a virtual consultation, but we never zoomed, before she recommended a treatment plan. I felt so pressured to lock in the “sale rates”, that I committed. The provider who performed my BBL was great, but I probably wouldn’t recommend Ideal Image based on the process of financial haste which left me feeling like after my money was taken, no one cared about my actual well-being.

First time at the Tukwilla location and LOVED Karen!!!

Always a pleasure to come here, the girls are very knowledgeable and always follow protocol

The services are satisfying, Specially Emily. She is so patient and kind

Holly Norris is the best! My consultation was smooth and enjoyed learning about the process from Holly! Highly

felt incredibly covid safe, professional & the person doing my appointment was absolutely fantastic. 100% recommend.

I called and scheduled. They hurried me online to fill out the paperwork not giving me a chance to read it. They called on Sunday to cancel my appointment. I called to reschedule and they were evasive and said they would call me back. They did not. I called them and they had no idea when they could schedule me and I asked for my money back they said customer service would call me back 24 to 48 hours still waiting. I called again asked to speak with a manager and am still waiting. This is a shoddy way to do business. How can you not refund the money when no service was provided. I am looking into legal action.

My nurse was amazing, friendly and professional. She made me feel at ease and did an amazing job.

Very professional, quick, clean and Organized. Obviously the experience is painful but the staff does everything to keep you as comfortable as possible

Great as always.

Always excellent

So good

Very great

Alyssa & the team are great!

I really like Amy. She is very good on her profession. Thanks Amy

I see Alyssa for my laser hair removal and LOVE her! Definitely recommend 🙂

They provide great services, the front desk is friendly, and I look forward to my appointments. 100% recommend for anyone looking to get any service done here:)

Very friendly, helpful and informative staff.

My experience was spectacular!!! I look forward to each appointment because the staff is extremely welcoming and the nurses are customer oriented. Ideal Image has the best customer service, and the staff is really pleasant to be around. I will always recommend your services to others and will definitely return in the future.

My experience was Great. Thanks you Nurse Amy you the best

It is always comfortable. The nurses are great to work with and have your safety and best interest at heart.

They still haven’t called me back and are sending bills for $2000 to my house for a procedure that I did not get done. ( update: they replied and said they would call me within 48-72 hours. It has been longer than that and I still haven’t heard from them. My credit is about to be screwed because of this.)

The company is fraud. I had appointment 3 weeks ago for BBL and I pre paid 5 months ago for treatment. I was told that my skin color is not safe for the treatment and when it comes to refund, I have to fight for it! In 3 weeks I called 4 times and each time I got no proper response. Last time they said our manager is not online and did not see the refund request and it’s been 6 business day since then and their manager still not online! I do not recommend them and their is no financial group to call and ask for the money! I even doubt there is a manager! They just want the customers give up from their money.

I had a great experience here, the receptionist Jessica made me feel welcomed and comfortable which is always appreciated because I do tend to get a little nervous for procedures, she was great at answering any questions I had. The procedure went wonderful! Highly recommend going into the tukwila location!

Recently bought a service. Firstly, they were quite late for my appointment and couldn’t tell me at all when I would be seen. They told me they knew in advance they were short a nurse but did not bother to notify anyone or reschedule people. Secondly, I was taken back without anyone checking my name or what I was there for. This is a patient safety issue not to mention a big issue during COVID. Thirdly, I was told by 2 different people the treatment would take 40 minutes but it took 15 minutes including reviewing my medical history as a new patient. It was clear they were rushing and cutting corners. It was like being on a conveyor belt in an assembly line and they were just pushing through the next product except they disregarded the fact they’re treating people. Given the type of services they’re providing, this type of behavior could seriously injure someone. Lastly, they tell you there’s a “scientific” method to the interval between treatments, like coming in every 8 weeks, but when you try to schedule your next appointment, they offer you appointments 10-12 weeks out. At least they were honest in telling me that they’re booked due to the increase in sales. Of course the service is great until you pay (nonrefundable), then no one appears to care. Emailed manager 3x to give feedback and inquire about the short treatment session and received no response. If they could’ve at least afforded me the consideration to communicate with me and provide me with some clarification, I would not be leaving this review. However, at this point, I just hope others can learn from my regretful experience.

the nurse, Jenny, who worked on my case was really good. She let me know how the level of pain, what to expect and she was very professional. My nurse was wonderful person that helped me to complete the process fast and she followed up with me right the next day. I love Ideal Image!

Aubrey was so awesome and helped me find the best package for my hair removal needs. It was quick and actually affordable! 🙂 the entire staff was very welcoming and created a very comfortable environment. Definitely recommend! AND Emily is the best! Always happy when she’s my nurse.

Seeing great results, great customer service and great techs !

everything was good and clean

I met w/ Aubrey on a referral from my best friend. We consulted and I made my purchase. Upon scheduling I found that they couldn’t get me in for 2 months. When I reached out to Aubrey to express my frustration & she immediately talked to the staff and found a spot for me w/ in days. The level of service was exceptional. The treatment itself was equally amazing. I have been getting filler for 10 years and tho the filler was placed differently than I have had in the past the effect was exactly what I was looking for and I could not be happier.

Great customer service and friendly staff. ❤

I know I'm getting great service & peace of mind that the units I buy are 100% quality & correct quantity. Jenny has been amazing at knowing where & how many units of Botox I need to maintain a natural fresh look.

Karen was amazing. Professional, efficient, comforting and very knowledgeable. Love her and love Ideal Image for hiring the best!

Great service team

I had some marks on my neck and it still on my neck, it didn’t go away yet. They gave me solution that it will go away after few months may b 6 months or may be in a year. If you know that this can happen that you should have solution too.

My technician Emily is fantastic as usual! Very happy with her service and professional demeanor. However, it was a real bummer to find out that when I rescheduled the appointment, the receptionist only booked 2 out of the 3 areas I expected to have treated. It would've been great if the email confirmations for my appts had a summary of the areas/services I was receiving because then, I would have caught the mistake immediately. Instead, now I need to make another trip to the office. Finally, I was told in my consultation that an interval of 6 weeks between treatments would provide optimal results. You guys have NEVER had availability for me to meet your recommendation. Usually, I have to wait 10-12 weeks between appointments. I recommend that you re-examine how you book appointments for customers who bought your packages (and want to group them to one visit to save time) as I imagine this is a point of dissatisfaction for others as well.

Amy was exceptional. She made me feel comforted and relieved during my laser hair removal session. She was my cheerleader and kept me going when I wanted to give up. If I could select her to be my nurse for every session, I would in a heartbeat.

Friendly staff and great results. Definitely recommending to my friends!

I paid in advance for my facial cleaning. This was when the pandemic started. I paid $250 I had one treatment. My second appointment they canceled it. Explain to me they would call me back to reschedule my appointment. I never got a call, I called to see if I could get a refund. Was told they need totalk to the manager then call me back. Well it's 2021 no one has call me. I want a refund asap.

My nurse is exceptional! Good service all around. Thank you

Very nice rep. Wasn't aware a consultation meant buy it now. Plus I was told I had to do a consultation to get a price because they need to accommodate a specific plan for my body. That is 100% not true (besides checking my hair color nothing else was asked about my body specifically) you guys shouldn't lie about that to begin with, no need for a consultation, online or email should work for any questions. Just saying. Haven't done the actual procedures so can't comment on that.

Amy went above and beyond with her explanations and with her customer service. I felt taken care of

It was awesome. They went above and beyond. Emily was an awesome technician.

I called less than 24 hours after I signed up for a package/payment plan to cancel and I’ve been given the runaround. I would like to cancel immediately and the gal at the location was helpful but management has not contacted me back to issue a refund/cancel. I was not informed of the cancellation policy when I signed up initially but considering I paid cash via debit card, and did not sign a binding contract, I should be able to get a refund. Why isn’t management assisting process this and why am I being given the runaround? Update: took months to get this resolved. My bank was integral in assisting me resolve this.

We supposed to have the consultation at 4:15. A Lady call us, give us the # for zoom and being waiting around 30 min, I had to call and ask if we supposed to still waiting and another woman said that we should wait and another person will take the consultation because the first woman wasn’t able. Still waiting another 20 min till I give up and send message telling that we are no longer waiting anymore. Third person call us and then she was great helping us.

Emely is always very knowledge. love her !

I've been coming here for a while and I love this place. I like all of the nurses here. The front desk is very friendly and accommodating. The Ideal Image Tukwila are also very affordable.

I recieved a call an hour and a half before my appointment to say they could not see me due to notes in my file. These notes do not relresent what was told to me by staff nor should they have been documented unless verified by my dermatologist; since they wanted his approval today. There was no consideration for my time and that I traveled to WA for this appointment. They could have simply called my dermatologist to confirm. Instead they asked that I contact my Dr and have them fax over paperwork. It's the end of the day and New Year's Eve my Dr isn't in office. Proper notification should have been done to ensure my time wasn't wasted. Instead, I got excuses and justification as to why it took an hour and a half before my appointment (5:40pm) to notify.

I appreciated the consultants honesty about the procedure and the process for contracture. We came to the conclusion that the procedure that I wanted was not what could be offered by Ideal Image. Although this procedure may not be appropriate, other ones may be and I will certainly consider your company again, due to your straight forward customer service. Thanks

Worst experience i ever had in my life I purchased a package and the counselor promised me I'll get an appointment within a week or 2 max then when I call to schedule that they give me a month waiting and I can't get my refund back very disappointed and none of the people I talked too was Professional at all

I love Jenny! She did amazing!

I had my first BBL facial last night at the Tukwila Ideal Image location. As always, every precaution was taken to ensure mine and the staff's safety during the Covid-19 pandemic. My nurse was very friendly and informative and kept me in the loop as to what to expect every step of the way. I am so happy I chose to have this procedure done at Ideal Image and look forward to my next session! I am so happy with the results from my first one after the first 24 hours and I can't wait to see what my face looks like after my fifth treatment!

My experience of the actual laser procedure has been fine, but the fact that I have to wait twice as long as I should to get an appointment is extremely frustrating. I should be at least 3 treatments in and I'm only 2 but also have to wait another 11 weeks for my next appointment. 11 WEEKS!! The recommended time is 6 weeks. After my service is finished I will not be returning to Ideal Image.

I loved the customer support, staff and especially the nurse who worked with me. Friendly, respecting and very gentle. Did her best to keep me comfortable and had great energy

Very nice people. Session's are very fast.

Jenny is always great with my botox injections. Professional, friendly, and has a great knack with the needle.

Good experience so far. Excellent customer service