Tacoma

2505 South 38th Street
Building A, Suite 109
Tacoma, Washington 98409
253-617-7784

CURRENT PROMOTIONS

Sun 10:00am - 5:00pm
Mon 9:00am - 6:00pm
Tue 9:00am - 8:00pm
Wed 9:00am - 8:00pm
Thu 9:00am - 8:00pm
Fri 9:00am - 6:00pm
Sat 8:00am - 5:00pm
  • Our nurse practitioners and registered nurses are exceptionally skilled and extensively trained to perform state-of-the-art medical treatments. We offer innovative services to meet your needs such as: Laser Hair Removal (for all skin types!), Coolsculpting, Ultherapy skin lifting technology, Forever Young Broad Band Light Therapy, Botox/Dysport wrinkle relaxers, Dermal Fillers such as Juvéderm and Restylane.
  • Not sure which service is right for you? Don’t be afraid to ask! When you come in for your complimentary consultation, you will be taken to a private office to meet with one of our consultants. Our staff members are knowledgeable, honest, and willing to help find the best course of treatment to suit your needs.
  • We are open six days a week and evenings to accommodate your scheduling needs. We are also open Saturdays!
4.2/5
4.2 /5
301 Reviews

Google
5.0/5
Jul 28, 2021
Google Ideal Image Tacoma
It was a great comfortable experience
Google
5.0/5
Jul 26, 2021
Google Ideal Image Tacoma
good
Google
5.0/5
Jul 25, 2021
Google Ideal Image Tacoma
Remy is amazing!! If I could schedule every appointment with her I would!! Not only does she truly care about the services I receive, but she genually is a kind person. And even took the time to calmly talk to me about frustrations. And helped me grow as a person by the end of it. All In a completely profesional and patient manner.
Google
1.0/5
Jul 22, 2021
Google Ideal Image Tacoma
I've never experienced such horrendous customer service in my life. The front desk staff is unbelievably rude and unprofessional.
Google
4.0/5
Jul 13, 2021
Google Ideal Image Tacoma
Overall a great experience. Everyone at the office was friendly and professional and my treatment technician did a great job. My only criticism is that there could have been a bit more specific communication during consultation and scheduling. It wasn't clear that my appointment was only for a subset of the services I had paid before, and that I had to schedule another appointment, nor were there any details about the painfulness of the procedure.
Google
1.0/5
Jul 9, 2021
Google Ideal Image Tacoma
Terrible customer service. Never have appointments available and do not provide the service promised in the contract. Charging multiple times without explanation. You will waste thousands of dollars with only frustration in return.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Tacoma
I have done laser hair removal a few times at other salons with absolutely no results. I assumed this was because my hair is a lighter brown. I thought I’d give laser one more try at ideal image since they specialize in that department and I am so glad I did. I couldn’t believe the results after just one treatment. Almost all the hair fell out and very little hair grew back in by the time I had my second appointment. There’s a reason appointments are scheduled 6 to 8 weeks out. It grows back so much slower than with waxing.
Google
4.0/5
Jul 6, 2021
Google Ideal Image Tacoma
Buyer beware. This review is based on only what has happened before my first appointment... since it isn't until 8/17/21. I had a great first meeting with the salespeople who made everything feel easy and like I was going to get some help with my facial hair finally... and sooner rather than later. Signed papers on 4/29 for 16 months worth of laser hair removal for full face and underarms. Total price $3000. No interest if paid off in 18 months. Thought great. Well worth. They said the Tacoma office would call me shortly after we finished our zoom consultation to schedule my first appointment. Never got a call that day which was a Thursday. But it was later in the day... so no biggie. Did get a call on Saturday morning. Missed the call and called 2 hours later. No answer. Left a message. Not a big deal. Then never got a call back from them for 2 weeks. Called and left several messages. Eventually emailed a customer service email I found online. Read all these other alarming reviews about not being able to get appointments. Feeling scammed. Finally one day i decided to try the number listed on google to see if it was different than the scheduling number they gave me. Thinking surely someone has to be answering that number for them to keep making more sales. And someone did answer and was able to schedule me... but not until 8/17... 3 months later after I had already been trying for 2 weeks to get appointment. I made 4 appointments to make sure I could stay ahead for future appointments. Then a few days to a week later finally someone called me directly regarding the 2 emails I had exchanged from the customer service email. Just told them I finally reached someone and made appointments because I didn't know what getting upset on this person would really solve. But really... just such poor customer service. Just made my first payment of $160 to my Ally bank loan that I have now for this service. I will make 3 payments on this loan until I ever have my first appointment. And I will not get any treatment before my wedding on 7/14 unless I go spend money somewhere else. Which was the major motivating factor in starting this in the first place. Just really regretting this purchase without an appointment first. That's great you guys are busy... but clearly you need more machines... staff... whatever... so you don't have a back log of 3 months for new appointments. Wish I hadn't bought through them... only because of this horrible process. I have no idea what the staff is actually like or how well their treatments work... so hopefully... there will be good results. Sharing so you can consider or be aware before you agree to buying a loan for their services... if the timing matters for you. 7/6- Update. Ideal image connected with me shortly after this review and they were able to get me in that week. They scheduled me for 7pm which is when they close so they really did go above and beyond to help get me in sooner. I super appreciated that. At the appointment the staff were definitely busy but overall it was a good experience. They were friendly. And the main thing... the results have been amazing for me. So much less hair and dark hair after one treatment. My ingrown facial hairs from shaving have cleared up. Still shaving but not every day and it just all and all looks better. Very happy with my results and no longer regretting purchasing with them. I really appreciate the team for reaching out and helping me to get in a treatment before my wedding. Thank you guys very much!
Google
1.0/5
Jul 3, 2021
Google Ideal Image Tacoma
Bad
Google
5.0/5
Jul 1, 2021
Google Ideal Image Tacoma
I have had nothing but positive experiences while visiting!
Google
5.0/5
Jul 1, 2021
Google Ideal Image Tacoma
Having been coming to Ideal image for about a year now and they are amazing. Staff is amazing and professional. The level of customer service I have always received has always exceed my expectations. I've have a few different service and have had great results! Definitely recommend!
Google
3.0/5
Jun 30, 2021
Google Ideal Image Tacoma
I wish I could rate different experiences separately. First of all I am in the middle of my laser hair removal treatments and everything seems okay so far though I'm only half way through. Positive: ALL the staff are friendly, accommodating and make the experience quick and the mood light. Now the only reason I am giving it three stars is because I dropped a huge amount of money on coolsculpting for 8 "sections" spent 8 hours on the bed for the treatment and all I got out of it was a stomach that was tingly to the touch for over a month. Nothing to show for 3k and then they tell me sometimes we have to do two rounds to see the best results. I have 0 results and I had to stretch what I could to buy the first round so I could be comfortable in my skin. Should have saved my money on this one.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
The employees at Tacoma’s Ideal Image are all extremely nice knowledgeable. The services are quick and easy. I wish I had services done here sooner. If you are in the area and thinking about it… DO IT! They’ll take care of you!
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
Amazing staff and location. Always friendly and ready to help and answer any questions I have.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
I can’t remember the girls name who did this last round but she was great! I hope to have her again
Google
5.0/5
Jun 28, 2021
Google Ideal Image Tacoma
Excellent experience from scheduling to treatments. Clear communication on every visit as to what is expected for each treatment as well as results. Because of the high standards I’ve had various treatments provided and all with extreme care and professionalism. I highly recommend services here.
Google
5.0/5
Jun 25, 2021
Google Ideal Image Tacoma
The staff is super friendly, they answered all my questions and concerns about Botox and Filler. Will be back!
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
My first visit and first laser hair removal treatment. Everyone was very professional. Remy took great care of me and explained every step along the way. She really helped put me at ease. Looking forward to the results.
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
Ms.Remy Castro has always been professional and kind.
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
Reny was wonderful! She made me feel comfortable and answered all of my questions.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Tacoma
I’ve been coming to Ideal Image for years now. I’ve done some laser hair treatments and tried other services too and I’ve been more then satisfied with everything. My results are great. I never have to shave anymore. The girls there are really nice too which makes things easier since the treatments kind of hurt! But it’s worth it!
Google
5.0/5
Jun 19, 2021
Google Ideal Image Tacoma
Veronica was amazing! She made sure I was comfortable throughout the entire process and was so thorough in her explanations of every step of the treatment. Amazing. 10/10
Google
1.0/5
Jun 18, 2021
Google Ideal Image Tacoma
Rude
Google
5.0/5
Jun 18, 2021
Google Ideal Image Tacoma
I enjoy my visit every time! Everyone is friendly, professional, and knowledgeable. Remy, thank you for always making it comfortable.
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
Every experience I have here is amazing, and the nurses always do an incredible job! Kaleigh does my lip fillers and always asks what my preferences are, and if i’d like any adjustments after the fillers. Kellie at the front desk is so great and makes you feel super comfortable. During all of my appointments they try to make me as comfy as possible because i’m super queasy. They let me take breaks if I need, and I request that they don’t tell me what they’re doing (i keep my eyes closed the whole time), which they’re always happy to respect. I love them here so much that i’ll be flying back after moving to vegas just for my appointments! thank you for everything ♥️♥️♥️
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
This was my first laser session. It went amazingly well! I had Remy as my nurse and she made me feel very comfortable. She talked me through the process to ease my mind off the pain. Which wasn’t even as bad as I thought it would be. So excited for my new laser journey and I look forward to working with remy again
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
I heard such good things about Ideal Image from a coworker and so I looked into it out of curiosity. Everyone has been super helpful and so kind, today I had my first appointment and I was not sure what to expect and everyone made me super relaxed and comfortable. The technician helping me today was Destiny and she was amazing and the calmness made me feel relaxed and less self conscious of my body. I would highly recommend this staff/location. I can already see myself getting more services done in the future.
Google
5.0/5
Jun 16, 2021
Google Ideal Image Tacoma
Staff was very nice and explained everything to me very well. Greatly appreciated
Google
4.0/5
Jun 10, 2021
Google Ideal Image Tacoma
The actual service was great, but getting to it was very frustrating, I was getting emails asking how it went before I even had the service down because the person who set up the appointment messed up and then getting notification that I owed money when I didn’t even have anything done yet was very frustrating as well
Google
1.0/5
Jun 10, 2021
Google Ideal Image Tacoma
I have 90 days with my 2 treatments I don't see any changes I have been checking my diet eat small portions of healthy food, drink water you give false promises I pay a lot of money for this company.
Google
3.0/5
Jun 9, 2021
Google Ideal Image Tacoma
Appointments take longer to scheduled, they said they will call you and completely forgot about and your treatment.
Google
5.0/5
Jun 9, 2021
Google Ideal Image Tacoma
The laser treatment was not nearly as painful as I thought it would be, and the staff is very friendly.
Google
2.0/5
Jun 8, 2021
Google Ideal Image Tacoma
Be Sure To Confirm Your Appointments or Face being Auto-Canceled! I became a client in 2018 and was very pleased with their services. I'm not sure what organizational challenges they may be facing right now but scheduling has been extremely difficult. I have been trying to schedule an appointment for months now and my patience has been drawn very thin. At first I kept being told by receptionists that before they can reschedule me, they needed to request my file from some place in the back-end. (I was confused about this at first because my account originated in this facility and I've never gone any where else) but they assured me it's because I haven't scheduled an appointment over a year that they no longer have my file. I patiently waited for someone to reach out when I could get an appointment scheduled but never did. After two weeks of waiting, I called them back and was told the same thing and to wait another 2 weeks. After some time, I called them back and couldn't get through for days. I'm now frustrated because it feels like my calls are now being screened. I finally decided to try scheduling elsewhere and so I called the Tukwila location who advised they were full for over a two months, but that Tacoma had an opening within a month. After being transferred to get scheduled, I've been eagerly waiting my appointment for several more weeks. My appointment is two days from today on 06/10/2021. On 06/7/2021 I received an email to confirm my appointment. On 06/8/2021 I received an email at 6am to confirm my appointment by 11am. At 1:47pm today at 6/8/2021, I receive an appointment cancellation email. I think I've been extremely patient and gracious with scheduling issues, so to have been auto-canceled with no phone call, text or other type of follow up, feels like really poor customer service. On the upside, I was able to get through to someone who helped get me back on the schedule on the same day, different time-slot. As a fair warning to new clients, be sure to confirm your appointments in advance or face auto-cancelation.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Tacoma
I had some issues getting an appointment and was able to finally have someone reach out to me and make things right. I was seen quickly and they were even able to work in an extra procedure that was not scheduled. I was very happy with both procedures and the staff were great as well. Thank you!
Google
5.0/5
Jun 7, 2021
Google Ideal Image Tacoma
Very friendly and more affordable than I expected
Google
1.0/5
Jun 2, 2021
Google Ideal Image Tacoma
I was looking forward to getting these areas removed of hair it it June 1st and I can't get an appointment until September, but I have to pay now!!! Unacceptable!!!
Google
5.0/5
May 31, 2021
Google Ideal Image Tacoma
LRH and Remy(sorry I know it’s spelled different) was SO gentle and personable. Best treatment I’ve had at II Tacoma.
Google
5.0/5
May 27, 2021
Google Ideal Image Tacoma
All of the employees are so sweet and kind! Great customer service answer any questions that you might have!
Google
5.0/5
May 26, 2021
Google Ideal Image Tacoma
I had a great experience today with Remy, one of the technicians. Her knowledge, attentiveness and care were exceptional. She explained the entire process, assesses all key areas and provided detailed assessments. I would highly recommend her. I truly felt cared for and educated.
Google
5.0/5
May 25, 2021
Google Ideal Image Tacoma
The staff are very friendly and informative. I would definitely recommend treatment here.
Google
5.0/5
May 24, 2021
Google Ideal Image Tacoma
Remy was amazing! Best customer service I've had at Ideal Image
Google
5.0/5
May 24, 2021
Google Ideal Image Tacoma
The staff are very friendly
Google
5.0/5
May 23, 2021
Google Ideal Image Tacoma
Reny was absolutely amazing! She took great care of me and made my experience incredible. Super progressional and helpful. Can’t wait to come back for my third session and see even more of a transformation! Thalia also helped my wife for pricing as potential future client =D
Google
2.0/5
May 20, 2021
Google Ideal Image Tacoma
Always have to wait way too long after my appointment times
Google
5.0/5
May 12, 2021
Google Ideal Image Tacoma
Good
Google
1.0/5
May 11, 2021
Google Ideal Image Tacoma
Very bad costumer service 🥺 I did not see any good results. from the beginning they weren't honest with me. Very disappointed.
Google
1.0/5
May 7, 2021
Google Ideal Image Tacoma
It's been 5 days since my appointment. I arrived on time and as scheduled. Walked into the room checked in and as soon as I get in there they tell me they can't move forward with my scheduled procedure because " I wasn't a good candidate for it". They tried to bring up other procedures that may work for my goals but to be honest that is not what I dropped over 1 thousand dollars for. I didn't go for any other things they offer other than the cool sculpting. They said they would give me a call and get back with me and have yet to receive a follow up. They don't answer their phone or email. I am requesting a refund for the service that I never received. I would highly advise based on the other reviews I'm reading to just stay away from this place. Update : they asked me to email them on another review platform (yelp) but I already had emailed them to the customer service email prior to leaving this review. Log : Appointment originally was Sunday May 2 at 10 am Was told they would follow up with me(still nothing) Complaint email sent prior to review Wednesday May 5 -12:03 pm (still nothing) Currently Friday May 7 -10:26 am (Still nothing) I will continue updating on here Still have not heard anything
Google
5.0/5
May 6, 2021
Google Ideal Image Tacoma
OMG...BREANNA WAS AMAZING! SHE DIDN'T "SELL" ME ANYTHING. SHE TOOK HER TIME, MADE SURE I UNDERSTOOD TIMELINES/FINANCING/OPTION, ETC... . SHE ALSO SAID SHE WOULD FOLLOW-UP WITH ME...AND SHE DID! THAT IS A BIGGER DEAL THAN YOU WILL EVER KNOW! ACTUALLY, SHE IS THE REASON I CHOSE IDEAL. YOU WERE NOT THE CHEAPEST QUOTE, BUT I BELIEVE WE GET WHAT WE PAY FOR. SHE PROVED THAT!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Tacoma
Nurses and staff are always do welcoming and supportive!
Google
2.0/5
Apr 28, 2021
Google Ideal Image Tacoma
I’ve had my Botox done for years, and this was not good. I lead drooping.. very unsatisfied. I have some fillers at the end of next month had to wait for 2 1/2 months to get an appointment for this, I’m just praying it goes better than the Botox
Google
5.0/5
Apr 25, 2021
Google Ideal Image Tacoma
I visited this location for the first time for retouching today and was SO impressed! From the moment I walked in, I was greeted and COVID safety measures were in place and followed. Remy was so kind and knowledgeable!--she made me feel so comfortable--literally felt like I was catching up with a friend! I was so pleased!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Tacoma
Very awesome amazing experience. Loren I don’t know if I spelled correct. She has great bed side manner, personable, made me feel comfortable.
Google
4.0/5
Apr 23, 2021
Google Ideal Image Tacoma
From the first phone call inquiring about cool sculpting to walking in the door, everyone was so helpful and full of information. I felt very comfortable speaking with everyone and they were so kind and respectful. I'm look forward to my next appointment.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Tacoma
Love coming here. I really appreciate the honesty of the employees. Plus my face is always looking so great after each session.
Google
5.0/5
Apr 22, 2021
Google Ideal Image Tacoma
Good! Excited for the future results!
Google
5.0/5
Apr 21, 2021
Google Ideal Image Tacoma
I went to the office to change my appointment as I was unable to get through to the office on the phone. Fortunately they had time to administer my Botox at that time so I didn’t have to make another appointment. I was very happy with their accommodating me. Thank you to the he staff in Tacoma.
Google
2.0/5
Apr 20, 2021
Google Ideal Image Tacoma
No one has scheduled my appointment. Initial consultation was great and had me very excited to start my treatments. The person who initially spoke to me for my consultation emailed the scheduling team a couple of times to have my first appointment scheduled, and no one has reached out to me. I do not think customers should have to be following up numerous times to get a phone call.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Tacoma
Do not go here. They don’t disclose vital information and getting your money back is like pulling teeth.
Google
2.0/5
Apr 13, 2021
Google Ideal Image Tacoma
I’m giving them two stars because when I first spoke to someone they were wonderful. However, every time I try to call and schedule an appointment, no one answers. I was initially told that someone would be contacting me to schedule my first appointment however it has been weeks and it hasn’t happened. I’ve left my information and no one ever calls back or answers the phone.
Google
5.0/5
Apr 11, 2021
Google Ideal Image Tacoma
Remy was absolutely amazing!! Laser hurts for me and she was super patient and went slow for me. She also communicated well about how to care for my area over the next 24hrs to limit swelling. She was THE BEST. 10/10 recommend! Then Amy at the front desk was really patient with my lack of availability for appointment times and then answered all my questions for future co pays when I got into maintenance. These ladies rock!
Google
5.0/5
Apr 9, 2021
Google Ideal Image Tacoma
My experience with Ideal Image is excellent. They really took care of me.
Google
5.0/5
Apr 8, 2021
Google Ideal Image Tacoma
Wonderful nurses that take great care of you and your needs. As someone with sexual trauma I feel very safe and comfortable there enough to do my bikini area which I never thought possible! The staff are very kind and quick to help you. I’ve been going to them for over 2 years and can’t say enough good things.
Google
5.0/5
Apr 7, 2021
Google Ideal Image Tacoma
I loved it so much. I was treated with care and respect. I am so satisfied with my results
Google
4.0/5
Apr 6, 2021
Google Ideal Image Tacoma
I had an appointment scheduled in December which they canceled because a staff member left suddenly. It is now towards the end of March and I have yet to be able to get in for an appointment. I've called over 10 times, left messages and no one ever returns the calls or answers. The staff were great for the 3 appointments I had. Very upset right now.
Google
5.0/5
Mar 30, 2021
Google Ideal Image Tacoma
The nurse was very informative and discussed where I was at in the process. I appreciate the time you took to also discuss taking care of my skin. After working with this location now for a year my opinion has changed. They never return phone calls so rebooking appointments they cancel make it in possible. I can’t even get them to answer the phone. This makes the process of laser hair removal longer. We all know that COVID has allowed companies to down grade their services. COVID doesn’t prevent companies from answering their phones or calling you back. You can do better!
Google
5.0/5
Mar 29, 2021
Google Ideal Image Tacoma
My technician was professional and listened to me.
Google
5.0/5
Mar 21, 2021
Google Ideal Image Tacoma
Ramy was very informative and had answers to all of my questions. She was a very kind personable women. I felt like I was in good hands.
Google
5.0/5
Mar 17, 2021
Google Ideal Image Tacoma
Remedios, was amazing . Very knowledgeable on her job..I got hair lazer removal in my private areas..she was very explained the process throughput making sure I received the proper Lazer voltage pending on my skin at the time, making sure that I was safe.. she was very sweet and caring.
Google
5.0/5
Mar 16, 2021
Google Ideal Image Tacoma
The ladies were very accommodating to me and made my treatment experience as comfortable as possible! Definitely will recommend to my friends!
Google
1.0/5
Mar 15, 2021
Google Ideal Image Tacoma
I'm ashamed to be under contract with this company. I deserve much better than the treatment I've been receiving and it's like working with adult bullies who are dishonest, misleading and unable to rectify their mistakes with integrity. This is my experience dont mistake it for yours.
Google
1.0/5
Mar 13, 2021
Google Ideal Image Tacoma
No one ever answered the phones or got back to me at all! Frustrating and annoying!
Google
5.0/5
Mar 11, 2021
Google Ideal Image Tacoma
Lindsey was great! Efficient and professional and did a good job helping me feel comfortable and feeling like I was in capable hands. She went out of her way to help me sort out a mistake that was made with the package that I ordered and I could not be more grateful.
Google
1.0/5
Mar 4, 2021
Google Ideal Image Tacoma
I arrived for my ULtherapy appt. once in the room the nurse started telling me how things were going to happen. She was very professional and nice BUT She then told me that I COULD NOT have the therapy on the SPECIFIC AREA that I wanted it on. Now, when I purchased this, I was VERY CLEAR as to where I wanted to have the treatment done and I was advised at that time, it was very common and would be no issue so I paid for it IN FULL, and scheduled my appointment. I believe I was purposefully mislead so a sale could be made. I am a loyal customer and have spent thousands of dollars there. This was unacceptable.
Google
5.0/5
Feb 25, 2021
Google Ideal Image Tacoma
Rami did a great job, was very personable for my first appt. Took the time to review all documentation with me as well. She was rushed due to others coming in without appts but from my first visit had a nice experience, and saw results instantly. Looking forward to further treatments.
Google
5.0/5
Feb 25, 2021
Google Ideal Image Tacoma
I always have the best experience at Ideal Image Tacoma. Even during this strange time of masks and safety, I was met at the door by the front desk gal, Thalia who assured me the wait would be short, Lindsey one of the RN’s came out and took my temp and got me into the lobby, Michelle did my Botox treatment and was quick and precise while making me feel very comfortable. I love the great service every time. Five stars for sure!!!
Google
2.0/5
Feb 23, 2021
Google Ideal Image Tacoma
The staff is great, what I don’t like is it takes over 5 calls to get someone on the phone! No one ever calls you back either. I’m here sitting in my car and I can’t get anyone to answer the phone to check me in. On top of that, I had to call them to schedule my first appointment, even though the lady said they would call me. One week went by and no one called me.
Google
5.0/5
Feb 23, 2021
Google Ideal Image Tacoma
Professional, clean, respectful, and good at what they do.
Google
5.0/5
Feb 23, 2021
Google Ideal Image Tacoma
I've had a few issues with having to redo my contract in a little bit of scheduling problems but it got fixed right away. I am very happy 😊😊😊
Google
1.0/5
Feb 22, 2021
Google Ideal Image Tacoma
Nightmare experience with front desk. And i paid in cash and never recieved the change from the transaction. That should absolutely never happen. I should have been called back to the office to get my change. Since they never answer the phone or return calls who knows if i will ever see the money. Really unprofessional. Not to mention being told that if i didnt confirm my appointment that it would be cancelled. Then i call and no one returns my call to let me know when my appointment was. So it was cancelled. One of the nurses had to make my appointment and take charge of the situation. That isnt their job.
Google
5.0/5
Feb 22, 2021
Google Ideal Image Tacoma
Great communication and information
Google
5.0/5
Feb 19, 2021
Google Ideal Image Tacoma
Professional and friendly staff!! I’ve always felt very comfortable.
Google
5.0/5
Feb 19, 2021
Google Ideal Image Tacoma
Christal was amazing! Not only did she answer all my questions and set up a plan for me...She also was a breath of fresh air in this world of uncertainy. Her smiles and cheerful attitude is a great example of how all employees should be.
Google
5.0/5
Feb 17, 2021
Google Ideal Image Tacoma
I was very pleased with my consultation. She was knowledgeable, friendly, and helpful. I also got a great price on injectables.
Google
5.0/5
Feb 12, 2021
Google Ideal Image Tacoma
I want to say Lindsey made me feel comfortable and I am a person that has a big fear of needles. Want to let everyone know that this is the place to go.. I was suppose to have ultraman therapy done but because of some of the medication I take I could not do that I was kind of bummed but impressed that they are concerned about my health and safety. Hands down the best and only place I will go to have any work done on my face. Thank you Ideal Image
Google
5.0/5
Feb 10, 2021
Google Ideal Image Tacoma
The space is clean, staff are polite and everything is done in a timely manner.
Google
5.0/5
Feb 8, 2021
Google Ideal Image Tacoma
The Nurse she’s very nice and receptionist are both nice too
Google
5.0/5
Feb 8, 2021
Google Ideal Image Tacoma
The staff is super nice and friendly. They make an awkward experience fun.
Google
5.0/5
Feb 6, 2021
Google Ideal Image Tacoma
I wasn't able to get my treatment I was looking forward to it for months but do to my medical records they wouldn't do it so disappointed ☹️ they are so nice there I was hoping it would be my new spa., I'll have to see when I can get my refund. Judy
Google
5.0/5
Feb 6, 2021
Google Ideal Image Tacoma
I was told I would get 2 extra complimentary sessions once 9 didn't work to get rid of all hair.
Google
5.0/5
Feb 2, 2021
Google Ideal Image Tacoma
Very professional
Google
2.0/5
Jan 30, 2021
Google Ideal Image Tacoma
They just don’t have their stuff together. Bought a package, had to wait three + months to schedule. They called me thirty minutes before my appt to tell me they couldn’t see me that close to my previous procedure. I had asked about this the week before and was told it was fine. Calling me just as I’m heading out the door does not show competency and efficiency... nor a respect for my time. Then I get a text about 54hrs prior to my appt stating that my appt is being cancelled because I hadn’t confirmed. What is that about? The overall process has been inconsistent and less than stellar. I don’t recommend and think I’ll stick with my previous place for service.
Google
5.0/5
Jan 30, 2021
Google Ideal Image Tacoma
Lindsay Trent is amazing! She communicates effectively, has a great attitude, and does great work!
Google
5.0/5
Jan 30, 2021
Google Ideal Image Tacoma
Amy and Ramy were amazing! Ramy made my appointment a breeze. She educated me on laser hair removal and then talked to me like a friend. It really helped distract from any discomfort. Amy helped me get another appointment immediately after. Quick and friendly service is so appreciated!
Google
5.0/5
Jan 26, 2021
Google Ideal Image Tacoma
Very friendly, easy going, job done well
Google
1.0/5
Jan 22, 2021
Google Ideal Image Tacoma
I want to be clear that this review is about the marketing,sales and reception portion of the business and is not meant to reflect poorly on the services provided. I felt that the actual laser hair removal treatment appointment was professional and effective. My issue with Ideal Image has been, from the start, the mismatch in cost and treatment as a customer. My first experience was over a tele appointment with a sales rep who was only what could be described as high pressure. It was obvious that she was performing a kind of transaction which would result in her adding more “deals” to the price depending on the level of disinterest I showed. It seemed odd to me to employ this kind of used car salesman tactic with a treatment they advertise as medical grade. Unfortunately for me I went in knowing that I wanted this treatment which meant I definitely did not end up with the lowest cost I could have. After being pressured to commuting to pay a fairly exorbitant amount of money as compared with businesses which offer a similar service, I went almost a week with zero contact to schedule. I emailed the sales person who was the only contact info I had and who had told me “to reach out to her with any questions and concerns.” I got no response. When they finally called to schedule me it was for over a month out. After my first appointment (which again, went very well) I needed to call and reschedule my next appointment. I called 4 separate times during their business hours and was sent to voicemail each time. I left a message with my name, contact info, and the date of the appointment which needed to be rescheduled and asked for a call back. It has now been over a week with no response. Basically it boils down to this. Even though the product I received was excellent, I would not recommend Ideal Image simply because of the lack of customer care and follow up they have shown in receiving that product. UPDATE 10/12/2020 As seen in the reply to my post, Ideal Image stated that they would reach out based on my negative experience within 24 business hours. It has been 4 days with no contact. I additionally tried to contact the business again to reschedule my appointment and left a second voicemail 3 days ago with no response. Update 1/22/21: I never did receive any response from Ideal Image about my review and after 10 more phone calls and 6 more voicemails I ended up having to cancel my other plans and keep my appointment for fear of never being able to schedule another one. Third appointment was the same story over again, never being able to speak to a real person and having voicemails ignored. At my second appointment I was told by the receptionist that the unreturned voicemails go to one of their 6 lines, some of which aren’t checked. Due to COVID they are now doing phone call check ins to the same number. I am currently sitting in the parking lot and after 6 calls no one has answered which at this point is not shocking. I am now moving my rating from a 2 to a 1 because on a customer service level this is unacceptable no matter who you are.
Google
1.0/5
Jan 22, 2021
Google Ideal Image Tacoma
Waiting for a response for my refund. I called to set up a lip filler appointment. I had told Fawn Baker who I had my zoom consultation with that I was wanting fuller lips for my vacation coming up in February. She took my full payment of $575 and said someone would be contacting me in a couple days to schedule my appointment. No one called me for 6 days. I decided to call and schedule it myself and was then told there wasn’t an opening until March. That was not going to work so I had went somewhere else to get them done. I was told I would be able to get in within a couple days at ideal image. I now want my refund as I was not given the correct information before purchasing. I was also never told that it was non refundable or I would’ve made sure there was an opening first. During a time like this of hardship because of our pandemic you are refusing to give me back my money when I haven’t used any service from you?? I would like a call from someone who can help me with this.
Google
5.0/5
Jan 21, 2021
Google Ideal Image Tacoma
My laser hair removal at Ideal Image is one of the best decisions I’ve ever made. I’ve suffered from severely ingrown hairs my entire life and it took me a while to take the plunge and do something about it. I’m so glad I finally did and wish I would’ve sooner. After just one treatment, I already saw incredible results. After nine treatments, all of my problem areas are smooth and clear — no more painful bumps or dark shadows underneath the surface of my skin. I can’t recommend these women or this treatment enough.
Google
1.0/5
Jan 18, 2021
Google Ideal Image Tacoma
Very disappointed in the whole experience. Far too much money for the small amount of hair removal I need. The technicians keep pushing the time between my appointments out and don't treat the entire area. Not to mention that the little add on of the additional $250 was a scam, again considering the small amount of hair removal I needed. Would never recommend Ideal Image to anyone unless they wanted to throw their money away!
Google
1.0/5
Jan 16, 2021
Google Ideal Image Tacoma
I waited months for my appointment which was only scheduled after several voicemails and messages. Which also happened to be the very last possible/appropriate appointment for my heavily photographed event. I arrived to find my services completely disregarded and further, my existing filler stock depleted without my knowledge. I was then informed by the air headed “nurse” that I would be contacted within the next business day as she was “deeply concerned” for this malpractice. I then rejected any treatment completely beside a few photos of my lopsided lip which was a result of a shotty filler job from my first appointment. The dim-witted nurse informed me that she would escalate my concerns to management and ensured response from the clinic with 24 hours and lucky me, I receive this email asking for my feelings on the devices provided a full 36 hours later. So here you are- a complete account from a disappointed and now lost customer with their account of your theft, of both monetary and billable hours. I will be pursuing legal action.
Google
5.0/5
Jan 15, 2021
Google Ideal Image Tacoma
The staff is always kind and helpful, answering any questions you may have about treatments. They care about their clients, listen to your concerns and won’t try to sell you treatments that are either unnecessary or simply won’t work for you.