Tacoma

2505 South 38th Street
Building A, Suite 109
Tacoma, Washington 98409
253-617-7784

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 08:00pm
Wednesday 09:00am - 08:00pm
Thursday 09:00am - 08:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday 10:00am - 05:00pm
  • Our nurse practitioners and registered nurses are exceptionally skilled and extensively trained to perform state-of-the-art medical treatments. We offer innovative services to meet your needs such as: Laser Hair Removal (for all skin types!), CoolSculpting, Ultherapy skin lifting technology, IPL Photofacials, Botox wrinkle relaxers, Dermal Fillers such as Juvéderm and Restylane.
  • Not sure which service is right for you? Don’t be afraid to ask! When you come in for your complimentary consultation, you will be taken to a private office to meet with one of our consultants. Our staff members are knowledgeable, honest, and willing to help find the best course of treatment to suit your needs.
  • We are open six days a week and evenings to accommodate your scheduling needs. We are also open Saturdays!
4.2/5
4.2 /5
340 Reviews

Google
5.0/5
Oct 12, 2021
Google Ideal Image Tacoma
It was wonderful! Very kind and professional staff.
Google
5.0/5
Oct 9, 2021
Google Ideal Image Tacoma
Great interaction w the provider. I felt like she really cared for me.
Google
5.0/5
Oct 6, 2021
Google Ideal Image Tacoma
Always a great experience. They get me in on time and the process is simple and fast.
Google
1.0/5
Oct 5, 2021
Google Ideal Image Tacoma
If the person in lobby can’t be helping with my queries thn It’s no use. No management available.. after paying 8500$$$ they telling me my contract is over when m only done with 5 appointments I will never recommend ideal image to anyone. It’s a rip off. On my last appointment the front desk lady telling I have to pay more. It’s not my issues u guys don’t have appointments available..
Google
1.0/5
Oct 1, 2021
Google Ideal Image Tacoma
Through pregnancies and covid within the last couple years you tried charging me today when I have only had 2 treatments. I hope that someone contacts me and would love to get this figured out. I didn't pay almost $8k to barely get treated. I am glad the lady didn't charge me today but I refuse to pay when I have barely gotten treatment. Horrible service if you are gonna charge me
Google
5.0/5
Sep 30, 2021
Google Ideal Image Tacoma
Everyone in the reception area upon my arrival was so pleasant. They greeted me very cheerfully, check in was a breeze and the wait was not long at all. I apologize for not remembering the nurse who did my procedure for this treatment, but she was AWESOME. Friendly and told me about all the moves she was making. I feel she did a very thorough job and really made me feel comfortable.
Google
5.0/5
Sep 30, 2021
Google Ideal Image Tacoma
My lady was very nice and Helpful with easing my pain.. she made me very comfortable and was a very nice lady!
Google
5.0/5
Sep 30, 2021
Google Ideal Image Tacoma
Elise is so amazing! I forgot my charger in the car and she ran out and grabbed it for me.
Google
5.0/5
Sep 29, 2021
Google Ideal Image Tacoma
First, I want to say I hardly ever write a review unless warranted. From the moment I walked into Ideal Image to walking out, I received the best customer care! In the present days of COVID, many places have let their customer care lapse, but not Ideal Image! From my first zoom meeting about my treatment plan to walking into Ideal Image, I felt like they listened to what I was trying to achieve and gave me honest, healthy feedback. Laurie was my nurse for my laser hair removal, and she went above and beyond to make me feel comfortable while still adhering to a professional atmosphere and making me feel like a million bucks! I can't say enough great things about the Tacoma Ideal Image office and all of its staff, and I want to thank all of them for their dedicated hard work! I plan on many more treatments.
Google
4.0/5
Sep 27, 2021
Google Ideal Image Tacoma
Vicki was amazing, she had so much information and took her time to make sure everything and myself did good. Gave me some tips to help my process be successful.
Google
4.0/5
Sep 27, 2021
Google Ideal Image Tacoma
I must say all of the actual service providers (nurses) at the Tacoma location are super nice and informative. Especially Elise - she spent extra time going through my treatment plan with me to understand my expectation and then tailored my treatment accordingly. When it comes to the actual services performed, everything was great. From a customer service perspective, the Tacoma Ideal Image is one of the worst experiences I have ever had. The front desk rarely if ever answers the phone and doesn't return calls. I have had to reschedule several appointments due to unexpected medical issues, and getting ahold of the clinic to reschedule was a nightmare!! I would suggest hiring more front desk staff to answer and return calls within business hours and also offering a customer service email or online rescheduling service.
Google
5.0/5
Sep 23, 2021
Google Ideal Image Tacoma
Always friendly staff that make me feel comfortable. Very knowledgeable. And get you in and out.
Google
4.0/5
Sep 22, 2021
Google Ideal Image Tacoma
Update: 9/22/21 I posted the review below after my appointment. I recieved a call the day after from management, they added 2 months to my contract which was way more than what I had asked for. I am very grateful for this. Thank you! 9/20/21 It was great up until now... I went in and the nurse said I would have to start paying for the touch ups Nov 11. Front desk said i could come back on the 15th and i tried to get an appointment before the the 11 to get a final touch up before I had to pay more on top of the 2800 I paid to get this and only see 75% improvement.... the lady at the front desk refused and then checked with the nurse who said I couldn't come back until even further away.... like I literally have to wait 3months between a treatment??? Especially when I see my hair grow back in a month... I paid a lot of money for this and you won't even let me get a final appointment in before my time expires in 2 months... and won't let me do just 4 days before... I should have just stuck with waxing at least I wouldn't have to shave all the time which is why I decided to do the hair removal
Google
5.0/5
Sep 22, 2021
Google Ideal Image Tacoma
Remy is amazing, I felt very took care of during my visit, please go to the actual clinic. The zoom consultation was more stressful. In person was much more valuable. Thank you again, Remy. You’re amazing!
Google
5.0/5
Sep 22, 2021
Google Ideal Image Tacoma
My nurse that gave me botox was Extremely thorough and explained everything to me every step of the way
Google
4.0/5
Sep 22, 2021
Google Ideal Image Tacoma
Since starting hair removal I have seen a dramatic decrease on my dark hair growth in the treated areas. It looks like it is working.
Google
5.0/5
Sep 21, 2021
Google Ideal Image Tacoma
The gal that did my laser treatment was amazing! took really good care of me. I've always had an amazing experience with ideal image!
Google
1.0/5
Sep 20, 2021
Google Ideal Image Tacoma
Rude
Google
5.0/5
Sep 20, 2021
Google Ideal Image Tacoma
the nurse was cery profesional
Google
5.0/5
Sep 13, 2021
Google Ideal Image Tacoma
Clear communication and personable
Google
1.0/5
Sep 11, 2021
Google Ideal Image Tacoma
MAJOR SCAM ALERT! FRAUDULENT PRACTICE! I contacted Ideal Image in June through their website for a free online consultation and to discuss pricing for certain services. I was then invited to a video conference where I spoke to a lady about my concerns and goals. At the end of the consultation I informed the representative that I had an autoimmune disease and due to chemotherapy and other medications I was taking I needed to speak to my doctor to see if I could safely undergo any procedures and that I actually had a doctor's appointment in two days and I would call back after that appointment to inform her if we could move forward with getting me scheduled and processing a loan for payment or not if I wasn't medically cleared. My doctor did not clear me and said it would be very dangerous for me to undergo any procedures at this time due to my lowered immune system, current medications and poor health condition although I was disappointed I called Ideal Image and informed the representative I was NOT cleared for any procedures and therefore would not be moving forward with anything at this time. She thanked me and that was it. 45 days later I started receiving bills from a loan agency stating I owed $8000.00 and was delinquent on payments. I immediately contacted the company who then informed me that Ideal Image had processed an $8000.00 loan in my name. This was done without my permission or knowledge. I told the loan agency I had NOT received any services or products from Ideal Image nor had I authorized the loan since I was not medically cleared. Their representative informed me that they had run into this problem in the past and transferred me to another department that began working with me to get the loan reversed. It has been several months now and I have been calling both companies each week to get this matter resolved but Ideal Image refuses to process a full refund and the loan company refuses to stop billing me and reporting my delinquent account to collections unless the full loan amount is refunded. I am now to the point I must contact the Attorney General's office on both companies because this has now become a matter of fraud over an unauthorized loan. I had high hopes that I could wait until a later date and once I could be medically cleared for my procedures I'd still be able to get them done in the future but after this ordeal I will NEVER be using this company in the future and I will definitely be using every social media platform I have to warn others of this scam and the fraudulent practices of IDEAL IMAGE. I sincerely hope this matter is resolved immediately through the Attorney General's Office otherwise TikTok's cancel culture will swiftly put an end to Ideal's Image.
Google
1.0/5
Sep 11, 2021
Google Ideal Image Tacoma
Do not book at Ideal Image. You will waste thousands for services that may or may not work. They are taking advantage of women with insecurities about their bodies, and making sure there’s no way to back out once you’ve paid. They have all of their legal agreements set up to make everything work in their favor. Plus, their virtual consultations are very aggressive and try to get you to pay for your services in full without even having an appointment scheduled. They also do not make it clear that the services are completely non-refundable, except in the fine print of the contract they make you sign on the consultation call that you’re fairly encouraged to rush through and not actually read. I booked a consultation for cool sculpting for my neck because I was convinced I had neck fat and didn’t want it to be in my wedding photos in two months. The woman I consulted with made my move my neck skin around in a way that would make anyone look like they’ve got something to lose. She quoted me for some $1k+ treatment and upsold me on some post-service face cream for $170. She had me sign a contract and put my credit card information down. I have a lot of anxiety and felt like I needed to sign right away so I didn’t make her wait. She then told me to call ideal image to schedule an appointment because she didn’t have the tools to see booking information. After I paid and signed the contract, I called four different Ideal Images in my area to schedule an appointment. All of them were booked solid for the next couple months except one an hour drive from me which was available in one month. Worried about the timing on this I scheduled an in person consult (not available through ideal image) at another local skin clinic. The woman took one look at me and said I was not a candidate for cool sculpting and definitely did not have excess neck fat. I called the woman I had the initial consult with to tell her what I’d heard and she scoffed at the concept that I didn’t have neck fat. “What else would it be?” She asked. I asked if I could do another consult in person. She said they didn’t allow that because of covid (even though they’re doing in person treatments) but that she’d set up a consult with another skin care professional. She never followed up with me. I then did two visits with an ENT and speech pathologist to prove that I did not have excess neck fat. It was only after providing medical evidence from other doctors that they finally agreed to refund me two months later. On a side note, they sent me that skin cream immediately after I signed the contract which I thought was odd because it wasn’t to be used until after the service anyways. I tried to call fed ex to return the package to the sender but they said Ideal Image does not allow that as an option. Honestly every step of the way of this process was absolute hell, anxiety, and a stream of red flags. Do your research and please don’t let Ideal Image take advantage of you.
Google
5.0/5
Sep 7, 2021
Google Ideal Image Tacoma
Very good. The nurse who helped me was ver thurough.
Google
5.0/5
Sep 5, 2021
Google Ideal Image Tacoma
Remy is amazing! Dee and Raj made awesome conversation with me! Super professional! I love coming here. I’ve struggled with hair on my upper lip my whole life, always being made fun of for it! I have malasma so I was unable to get get the bbl I originally wanted but they are taking care of me with other treatments! I love this place! I have seen an 80% difference and I haven’t even came one full year! I highly recommend this place, Remy and the Tacoma store in general! I come all the way from Westport Washington for treatments if that doesn’t say enough!!
Google
5.0/5
Sep 1, 2021
Google Ideal Image Tacoma
I had wrinkle relaxer injected between my brows and outside my eye areas, and lip filler done. I love my results! Definitely recommend.
Google
5.0/5
Aug 31, 2021
Google Ideal Image Tacoma
Dee, Raj, Theresa, and Remy went over and above for me today! Not only was my service so quick, I asked about a previous service "touch-up" and I was fit in IMMEDIATELY! AMAZING people and professional. Client since 2014
Google
5.0/5
Aug 30, 2021
Google Ideal Image Tacoma
Great nurse & LOVE my lips 😍💕 she numbed them so it was painless quick and easy! Most def going back
Google
5.0/5
Aug 25, 2021
Google Ideal Image Tacoma
As a customer feedback I thought she did very well she was very nice very patient and it went very well I was very pleased
Google
5.0/5
Aug 19, 2021
Google Ideal Image Tacoma
Basia was so sweet 🧁 and professional. Easy to talk to and, made me feel so at ease.
Google
5.0/5
Aug 18, 2021
Google Ideal Image Tacoma
Amazing!!!
Google
1.0/5
Aug 17, 2021
Google Ideal Image Tacoma
I cancelled my service and I've been having trouble speaking with someone, because now I'm getting calls from the lender to make my payments. I've spoken with the Lender and they advised to have them cancel the loan so they can cancel it out. Communication with Ideal Image has NOT been pleasant. It was easy to talk to someone at first to schedule and approve for the loan but ever since the cancellation I have not heard from anyone and have left them several messages. Their customer service was not friendly. The day I did speak with someone she was rude and transferred me to a voicemail.
Google
2.0/5
Aug 17, 2021
Google Ideal Image Tacoma
My experience was not the greatest as my technician was interrupted numerous times while I was having my procedure done. On several occasions she had to leave the room and employees would come into the room to ask questions. My technician was very professional, apologetic, and explained the reasons for the continuous interruptions. However, I felt cheated out on my procedure and time, since I paid so much money to have it done. I felt like my procedure was rushed as half of my allotted time with my technician was used to answer employees question(s). Even though I was patient and tried to understand what was happening, the numerous interruptions became very annoying. I'm not a happy customer and very disappointed.
Google
5.0/5
Aug 17, 2021
Google Ideal Image Tacoma
The girl I talked to was SO nice and helpful! She walked me through different options and helped me get the most bang for my buck!
Google
5.0/5
Aug 11, 2021
Google Ideal Image Tacoma
Easy, quick, aaric was amazing.
Google
5.0/5
Aug 11, 2021
Google Ideal Image Tacoma
It was pleasent experience from the moment I walked. My injections were near painless.
Google
5.0/5
Aug 6, 2021
Google Ideal Image Tacoma
The nurse was very knowledgeable about the procedure I was coming in for and reassured me about the results and what to do for aftercare. I went in for a cool sculpting treatment and I feel like I am set to achieve the results that I want to see.
Google
5.0/5
Aug 6, 2021
Google Ideal Image Tacoma
I love ideal image. You guys take the time to listen to my specific wants and desires for myself.
Google
5.0/5
Aug 4, 2021
Google Ideal Image Tacoma
I had a great experience with Destiny. She answered all my questions, as she was very knowledgeable. I felt very little pain and she put me completely at ease. I’m very happy with the look of my fillers.
Google
1.0/5
Aug 3, 2021
Google Ideal Image Tacoma
Was not told of the disqualification before purchasing. Now I have to do more work to get this straightened out
Google
5.0/5
Aug 2, 2021
Google Ideal Image Tacoma
I had a very pleasant experience. It was fast and easy.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Tacoma
It was a great comfortable experience
Google
5.0/5
Jul 26, 2021
Google Ideal Image Tacoma
good
Google
1.0/5
Jul 22, 2021
Google Ideal Image Tacoma
I've never experienced such horrendous customer service in my life. The front desk staff is unbelievably rude and unprofessional.
Google
4.0/5
Jul 13, 2021
Google Ideal Image Tacoma
Overall a great experience. Everyone at the office was friendly and professional and my treatment technician did a great job. My only criticism is that there could have been a bit more specific communication during consultation and scheduling. It wasn't clear that my appointment was only for a subset of the services I had paid before, and that I had to schedule another appointment, nor were there any details about the painfulness of the procedure.
Google
1.0/5
Jul 9, 2021
Google Ideal Image Tacoma
Terrible customer service. Never have appointments available and do not provide the service promised in the contract. Charging multiple times without explanation. You will waste thousands of dollars with only frustration in return.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Tacoma
I have done laser hair removal a few times at other salons with absolutely no results. I assumed this was because my hair is a lighter brown. I thought I’d give laser one more try at ideal image since they specialize in that department and I am so glad I did. I couldn’t believe the results after just one treatment. Almost all the hair fell out and very little hair grew back in by the time I had my second appointment. There’s a reason appointments are scheduled 6 to 8 weeks out. It grows back so much slower than with waxing.
Google
4.0/5
Jul 6, 2021
Google Ideal Image Tacoma
Buyer beware. This review is based on only what has happened before my first appointment... since it isn't until 8/17/21. I had a great first meeting with the salespeople who made everything feel easy and like I was going to get some help with my facial hair finally... and sooner rather than later. Signed papers on 4/29 for 16 months worth of laser hair removal for full face and underarms. Total price $3000. No interest if paid off in 18 months. Thought great. Well worth. They said the Tacoma office would call me shortly after we finished our zoom consultation to schedule my first appointment. Never got a call that day which was a Thursday. But it was later in the day... so no biggie. Did get a call on Saturday morning. Missed the call and called 2 hours later. No answer. Left a message. Not a big deal. Then never got a call back from them for 2 weeks. Called and left several messages. Eventually emailed a customer service email I found online. Read all these other alarming reviews about not being able to get appointments. Feeling scammed. Finally one day i decided to try the number listed on google to see if it was different than the scheduling number they gave me. Thinking surely someone has to be answering that number for them to keep making more sales. And someone did answer and was able to schedule me... but not until 8/17... 3 months later after I had already been trying for 2 weeks to get appointment. I made 4 appointments to make sure I could stay ahead for future appointments. Then a few days to a week later finally someone called me directly regarding the 2 emails I had exchanged from the customer service email. Just told them I finally reached someone and made appointments because I didn't know what getting upset on this person would really solve. But really... just such poor customer service. Just made my first payment of $160 to my Ally bank loan that I have now for this service. I will make 3 payments on this loan until I ever have my first appointment. And I will not get any treatment before my wedding on 7/14 unless I go spend money somewhere else. Which was the major motivating factor in starting this in the first place. Just really regretting this purchase without an appointment first. That's great you guys are busy... but clearly you need more machines... staff... whatever... so you don't have a back log of 3 months for new appointments. Wish I hadn't bought through them... only because of this horrible process. I have no idea what the staff is actually like or how well their treatments work... so hopefully... there will be good results. Sharing so you can consider or be aware before you agree to buying a loan for their services... if the timing matters for you. 7/6- Update. Ideal image connected with me shortly after this review and they were able to get me in that week. They scheduled me for 7pm which is when they close so they really did go above and beyond to help get me in sooner. I super appreciated that. At the appointment the staff were definitely busy but overall it was a good experience. They were friendly. And the main thing... the results have been amazing for me. So much less hair and dark hair after one treatment. My ingrown facial hairs from shaving have cleared up. Still shaving but not every day and it just all and all looks better. Very happy with my results and no longer regretting purchasing with them. I really appreciate the team for reaching out and helping me to get in a treatment before my wedding. Thank you guys very much!
Google
1.0/5
Jul 3, 2021
Google Ideal Image Tacoma
Bad
Google
5.0/5
Jul 1, 2021
Google Ideal Image Tacoma
Having been coming to Ideal image for about a year now and they are amazing. Staff is amazing and professional. The level of customer service I have always received has always exceed my expectations. I've have a few different service and have had great results! Definitely recommend!
Google
5.0/5
Jul 1, 2021
Google Ideal Image Tacoma
I have had nothing but positive experiences while visiting!
Google
3.0/5
Jun 30, 2021
Google Ideal Image Tacoma
I wish I could rate different experiences separately. First of all I am in the middle of my laser hair removal treatments and everything seems okay so far though I'm only half way through. Positive: ALL the staff are friendly, accommodating and make the experience quick and the mood light. Now the only reason I am giving it three stars is because I dropped a huge amount of money on coolsculpting for 8 "sections" spent 8 hours on the bed for the treatment and all I got out of it was a stomach that was tingly to the touch for over a month. Nothing to show for 3k and then they tell me sometimes we have to do two rounds to see the best results. I have 0 results and I had to stretch what I could to buy the first round so I could be comfortable in my skin. Should have saved my money on this one.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
Amazing staff and location. Always friendly and ready to help and answer any questions I have.
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
I can’t remember the girls name who did this last round but she was great! I hope to have her again
Google
5.0/5
Jun 29, 2021
Google Ideal Image Tacoma
The employees at Tacoma’s Ideal Image are all extremely nice knowledgeable. The services are quick and easy. I wish I had services done here sooner. If you are in the area and thinking about it… DO IT! They’ll take care of you!
Google
5.0/5
Jun 28, 2021
Google Ideal Image Tacoma
Excellent experience from scheduling to treatments. Clear communication on every visit as to what is expected for each treatment as well as results. Because of the high standards I’ve had various treatments provided and all with extreme care and professionalism. I highly recommend services here.
Google
5.0/5
Jun 25, 2021
Google Ideal Image Tacoma
The staff is super friendly, they answered all my questions and concerns about Botox and Filler. Will be back!
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
My first visit and first laser hair removal treatment. Everyone was very professional. Remy took great care of me and explained every step along the way. She really helped put me at ease. Looking forward to the results.
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
Reny was wonderful! She made me feel comfortable and answered all of my questions.
Google
5.0/5
Jun 23, 2021
Google Ideal Image Tacoma
Ms.Remy Castro has always been professional and kind.
Google
5.0/5
Jun 22, 2021
Google Ideal Image Tacoma
I’ve been coming to Ideal Image for years now. I’ve done some laser hair treatments and tried other services too and I’ve been more then satisfied with everything. My results are great. I never have to shave anymore. The girls there are really nice too which makes things easier since the treatments kind of hurt! But it’s worth it!
Google
5.0/5
Jun 19, 2021
Google Ideal Image Tacoma
Veronica was amazing! She made sure I was comfortable throughout the entire process and was so thorough in her explanations of every step of the treatment. Amazing. 10/10
Google
5.0/5
Jun 18, 2021
Google Ideal Image Tacoma
I enjoy my visit every time! Everyone is friendly, professional, and knowledgeable. Remy, thank you for always making it comfortable.
Google
5.0/5
Jun 18, 2021
Google Ideal Image Tacoma
staff very friendly, punctual and professional!
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
This was my first laser session. It went amazingly well! I had Remy as my nurse and she made me feel very comfortable. She talked me through the process to ease my mind off the pain. Which wasn’t even as bad as I thought it would be. So excited for my new laser journey and I look forward to working with remy again
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
Every experience I have here is amazing, and the nurses always do an incredible job! Kaleigh does my lip fillers and always asks what my preferences are, and if i’d like any adjustments after the fillers. Kellie at the front desk is so great and makes you feel super comfortable. During all of my appointments they try to make me as comfy as possible because i’m super queasy. They let me take breaks if I need, and I request that they don’t tell me what they’re doing (i keep my eyes closed the whole time), which they’re always happy to respect. I love them here so much that i’ll be flying back after moving to vegas just for my appointments! thank you for everything ♥️♥️♥️
Google
5.0/5
Jun 17, 2021
Google Ideal Image Tacoma
I heard such good things about Ideal Image from a coworker and so I looked into it out of curiosity. Everyone has been super helpful and so kind, today I had my first appointment and I was not sure what to expect and everyone made me super relaxed and comfortable. The technician helping me today was Destiny and she was amazing and the calmness made me feel relaxed and less self conscious of my body. I would highly recommend this staff/location. I can already see myself getting more services done in the future.
Google
5.0/5
Jun 16, 2021
Google Ideal Image Tacoma
Staff was very nice and explained everything to me very well. Greatly appreciated
Google
1.0/5
Jun 10, 2021
Google Ideal Image Tacoma
I have 90 days with my 2 treatments I don't see any changes I have been checking my diet eat small portions of healthy food, drink water you give false promises I pay a lot of money for this company.
Google
4.0/5
Jun 10, 2021
Google Ideal Image Tacoma
The actual service was great, but getting to it was very frustrating, I was getting emails asking how it went before I even had the service down because the person who set up the appointment messed up and then getting notification that I owed money when I didn’t even have anything done yet was very frustrating as well
Google
5.0/5
Jun 9, 2021
Google Ideal Image Tacoma
The laser treatment was not nearly as painful as I thought it would be, and the staff is very friendly.
Google
3.0/5
Jun 9, 2021
Google Ideal Image Tacoma
Appointments take longer to scheduled, they said they will call you and completely forgot about and your treatment.
Google
2.0/5
Jun 8, 2021
Google Ideal Image Tacoma
Be Sure To Confirm Your Appointments or Face being Auto-Canceled! I became a client in 2018 and was very pleased with their services. I'm not sure what organizational challenges they may be facing right now but scheduling has been extremely difficult. I have been trying to schedule an appointment for months now and my patience has been drawn very thin. At first I kept being told by receptionists that before they can reschedule me, they needed to request my file from some place in the back-end. (I was confused about this at first because my account originated in this facility and I've never gone any where else) but they assured me it's because I haven't scheduled an appointment over a year that they no longer have my file. I patiently waited for someone to reach out when I could get an appointment scheduled but never did. After two weeks of waiting, I called them back and was told the same thing and to wait another 2 weeks. After some time, I called them back and couldn't get through for days. I'm now frustrated because it feels like my calls are now being screened. I finally decided to try scheduling elsewhere and so I called the Tukwila location who advised they were full for over a two months, but that Tacoma had an opening within a month. After being transferred to get scheduled, I've been eagerly waiting my appointment for several more weeks. My appointment is two days from today on 06/10/2021. On 06/7/2021 I received an email to confirm my appointment. On 06/8/2021 I received an email at 6am to confirm my appointment by 11am. At 1:47pm today at 6/8/2021, I receive an appointment cancellation email. I think I've been extremely patient and gracious with scheduling issues, so to have been auto-canceled with no phone call, text or other type of follow up, feels like really poor customer service. On the upside, I was able to get through to someone who helped get me back on the schedule on the same day, different time-slot. As a fair warning to new clients, be sure to confirm your appointments in advance or face auto-cancelation.
Google
5.0/5
Jun 8, 2021
Google Ideal Image Tacoma
I had some issues getting an appointment and was able to finally have someone reach out to me and make things right. I was seen quickly and they were even able to work in an extra procedure that was not scheduled. I was very happy with both procedures and the staff were great as well. Thank you!
Google
5.0/5
Jun 7, 2021
Google Ideal Image Tacoma
Very friendly and more affordable than I expected
Google
5.0/5
May 31, 2021
Google Ideal Image Tacoma
LRH and Remy(sorry I know it’s spelled different) was SO gentle and personable. Best treatment I’ve had at II Tacoma.
Google
5.0/5
May 27, 2021
Google Ideal Image Tacoma
All of the employees are so sweet and kind! Great customer service answer any questions that you might have!
Google
5.0/5
May 26, 2021
Google Ideal Image Tacoma
I had a great experience today with Remy, one of the technicians. Her knowledge, attentiveness and care were exceptional. She explained the entire process, assesses all key areas and provided detailed assessments. I would highly recommend her. I truly felt cared for and educated.
Google
5.0/5
May 25, 2021
Google Ideal Image Tacoma
The staff are very friendly and informative. I would definitely recommend treatment here.
Google
5.0/5
May 25, 2021
Google Ideal Image Tacoma
I consulted with Amy. We did a zoom meeting. She was knowledgeable and personable. Her presentation answered all the questions I had at the time.
Google
5.0/5
May 24, 2021
Google Ideal Image Tacoma
Remy was amazing! Best customer service I've had at Ideal Image
Google
5.0/5
May 24, 2021
Google Ideal Image Tacoma
The staff are very friendly
Google
5.0/5
May 23, 2021
Google Ideal Image Tacoma
Reny was absolutely amazing! She took great care of me and made my experience incredible. Super progressional and helpful. Can’t wait to come back for my third session and see even more of a transformation! Thalia also helped my wife for pricing as potential future client =D
Google
2.0/5
May 20, 2021
Google Ideal Image Tacoma
Always have to wait way too long after my appointment times
Google
5.0/5
May 12, 2021
Google Ideal Image Tacoma
Good
Google
5.0/5
May 12, 2021
Google Ideal Image Tacoma
Great! Thank you.
Google
1.0/5
May 11, 2021
Google Ideal Image Tacoma
Very bad costumer service 🥺 I did not see any good results. from the beginning they weren't honest with me. Very disappointed.
Google
1.0/5
May 7, 2021
Google Ideal Image Tacoma
It's been 5 days since my appointment. I arrived on time and as scheduled. Walked into the room checked in and as soon as I get in there they tell me they can't move forward with my scheduled procedure because " I wasn't a good candidate for it". They tried to bring up other procedures that may work for my goals but to be honest that is not what I dropped over 1 thousand dollars for. I didn't go for any other things they offer other than the cool sculpting. They said they would give me a call and get back with me and have yet to receive a follow up. They don't answer their phone or email. I am requesting a refund for the service that I never received. I would highly advise based on the other reviews I'm reading to just stay away from this place. Update : they asked me to email them on another review platform (yelp) but I already had emailed them to the customer service email prior to leaving this review. Log : Appointment originally was Sunday May 2 at 10 am Was told they would follow up with me(still nothing) Complaint email sent prior to review Wednesday May 5 -12:03 pm (still nothing) Currently Friday May 7 -10:26 am (Still nothing) I will continue updating on here Still have not heard anything
Google
5.0/5
May 6, 2021
Google Ideal Image Tacoma
OMG...BREANNA WAS AMAZING! SHE DIDN'T "SELL" ME ANYTHING. SHE TOOK HER TIME, MADE SURE I UNDERSTOOD TIMELINES/FINANCING/OPTION, ETC... . SHE ALSO SAID SHE WOULD FOLLOW-UP WITH ME...AND SHE DID! THAT IS A BIGGER DEAL THAN YOU WILL EVER KNOW! ACTUALLY, SHE IS THE REASON I CHOSE IDEAL. YOU WERE NOT THE CHEAPEST QUOTE, BUT I BELIEVE WE GET WHAT WE PAY FOR. SHE PROVED THAT!
Google
5.0/5
Apr 30, 2021
Google Ideal Image Tacoma
Nurses and staff are always do welcoming and supportive!
Google
2.0/5
Apr 28, 2021
Google Ideal Image Tacoma
I’ve had my Botox done for years, and this was not good. I lead drooping.. very unsatisfied. I have some fillers at the end of next month had to wait for 2 1/2 months to get an appointment for this, I’m just praying it goes better than the Botox
Google
5.0/5
Apr 25, 2021
Google Ideal Image Tacoma
I visited this location for the first time for retouching today and was SO impressed! From the moment I walked in, I was greeted and COVID safety measures were in place and followed. Remy was so kind and knowledgeable!--she made me feel so comfortable--literally felt like I was catching up with a friend! I was so pleased!
Google
5.0/5
Apr 24, 2021
Google Ideal Image Tacoma
Very awesome amazing experience. Loren I don’t know if I spelled correct. She has great bed side manner, personable, made me feel comfortable.
Google
4.0/5
Apr 23, 2021
Google Ideal Image Tacoma
From the first phone call inquiring about cool sculpting to walking in the door, everyone was so helpful and full of information. I felt very comfortable speaking with everyone and they were so kind and respectful. I'm look forward to my next appointment.
Google
5.0/5
Apr 23, 2021
Google Ideal Image Tacoma
Love coming here. I really appreciate the honesty of the employees. Plus my face is always looking so great after each session.
Google
5.0/5
Apr 21, 2021
Google Ideal Image Tacoma
I went to the office to change my appointment as I was unable to get through to the office on the phone. Fortunately they had time to administer my Botox at that time so I didn’t have to make another appointment. I was very happy with their accommodating me. Thank you to the he staff in Tacoma.
Google
2.0/5
Apr 20, 2021
Google Ideal Image Tacoma
No one has scheduled my appointment. Initial consultation was great and had me very excited to start my treatments. The person who initially spoke to me for my consultation emailed the scheduling team a couple of times to have my first appointment scheduled, and no one has reached out to me. I do not think customers should have to be following up numerous times to get a phone call.
Google
1.0/5
Apr 15, 2021
Google Ideal Image Tacoma
Do not go here. They don’t disclose vital information and getting your money back is like pulling teeth.
Google
2.0/5
Apr 13, 2021
Google Ideal Image Tacoma
I’m giving them two stars because when I first spoke to someone they were wonderful. However, every time I try to call and schedule an appointment, no one answers. I was initially told that someone would be contacting me to schedule my first appointment however it has been weeks and it hasn’t happened. I’ve left my information and no one ever calls back or answers the phone.
Google
5.0/5
Apr 11, 2021
Google Ideal Image Tacoma
Remy was absolutely amazing!! Laser hurts for me and she was super patient and went slow for me. She also communicated well about how to care for my area over the next 24hrs to limit swelling. She was THE BEST. 10/10 recommend! Then Amy at the front desk was really patient with my lack of availability for appointment times and then answered all my questions for future co pays when I got into maintenance. These ladies rock!
Google
5.0/5
Apr 9, 2021
Google Ideal Image Tacoma
My experience with Ideal Image is excellent. They really took care of me.