Kansas City (Westport Landing)

4.5 /5
1,209 surveys
556 Westport Road
Kansas City, Missouri 64111-3014
816-396-0170

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:00pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat9:00am-5:00pm
  • At Our Ideal Image of Westport, the treatment providers, which include Physician’s Assistants, Registered Nurses and Nurse Practitioners are highly skilled and trained in the medical field as well as specializing in a range of services such as Laser Hair Removal, Coolsculpting, Ultherapy, Broadband Light Therapy (IPL) and injectables including Botox, Juvéderm, Kybella, Voluma and Restylane.
  • Smooth, hair free skin is a must during those hot Midwest summers. Look and feel better in your bikini without razor bumps and ingrown hairs. Sun exposure without protection can cause sun and age spots as well as wrinkles. We can help you with the services we provide and will be happy to customize a package just for your individual needs.
  • Give us a call or stop in for your free consultation today!
From the North (North Kansas City):
    1. Begin on US-169 South, Cross Broadway Bridge & merge right onto I-35 South.
    2. Continue on I-35 South to Southwest Trafficway.
    3. Continue on Southwest Trafficway to Westport Road.
    4. Turn left onto Westport Road.
    5. Turn left into the Westport Landing parking lot at Westport Road & Mill Street.
From the South (Shawnee Mission, Olathe, Lenexa, Overland park):
    1. Begin on I-35 North.
    2. Use the right lane to merge onto Mission Road (Exit 233A).
    3. Turn left onto West 43rd Avenue to Westport Road.
    4. Turn left into the Westport Landing parking lot at Westport Road & Mill Street.
From the East (Lee’s Summit, Blue Springs, Independence):
    1. Take I-70 West to I-35 South.
    2. Continue on I-35 South to Southwest Trafficway.
    3. Continue on Southwest Trafficway to Westport Road.
    4. Turn left into the Westport Landing parking lot at Westport Road & Mill Street.
From the West:
    1. Take 435 South to I-70 West.
    2. Continue on I-70 West to I-35 South.
    3. Continue on I-35 South to Southwest Trafficway.
    4. Continue on Southwest Trafficway to Westport Road.
    5. Turn left into the Westport Landing parking lot at Westport Road & Mill Street.
4.2/5
4.2 /5
106 Reviews

Google
5.0/5
Feb 12, 2020
Google Ideal Image Westport
The customer experience has been amazing! It's so easy to schedule appointments and the front desk employees are always so nice!
Google
5.0/5
Feb 7, 2020
Google Ideal Image Westport
Everyone is always very professional and make me feel welcome and comfortable. Thank you!
Google
4.0/5
Feb 7, 2020
Google Ideal Image Westport
Good, friendly staff that were eager to help answer any questions.
Google
5.0/5
Feb 4, 2020
Google Ideal Image Westport
My experience is always a good experience.
Google
5.0/5
Jan 8, 2020
Google Ideal Image Westport
Great!
Google
1.0/5
Jan 5, 2020
Google Ideal Image Westport
This is based on the overall experience. Everyone at Ideal image is very nice, this the reason for 1 Star. I paid thousands of dollars for the procedure and I am really unhappy with the results. I have maintained a healthy lifestyle and cannot say that I see a major difference. I asked the consultant to give me a call on last Thursday, haven’t heard from anyone. I feel borderline ripped off. O but I did get a pamphlet for points just to spend more money. Can’t say that I will be referring anyone, but more so how displeased I am.
Google
5.0/5
Dec 24, 2019
Google Ideal Image Westport
Everyone was very friendly and helpful
Google
1.0/5
Dec 24, 2019
Google Ideal Image Westport
Do not use this place. Very unhappy that 10 years ago I signed up for hair removal that included free touch ups for lifetime. I went in for a touch up to be told they are still representing themselves as Ideal Image but a different “parent company” owns them now and assessed for touch ups. What a scam. How deceptive and misleading.
Google
5.0/5
Dec 19, 2019
Google Ideal Image Westport
I started to get lazer hair removal beginning in the summer. I have visited 4 times now and every time I pay a visit (to not a very fun appointment) the staff have been absolutely amazing. They are so welcoming. The nurses that I have had are extremely generous as well. They constantly check to make sure I am comfortable and how I am doing during the treatment. I have had nothing but great results so far doing this treatment and would recommend it to anyone!
Google
5.0/5
Dec 3, 2019
Google Ideal Image Westport
Jen was extremely informative and helpful in making my decision to move forward with my first Botox experience. I also enjoyed the benefit of receiving the Black Friday special. The nurse who completed the injections was also very comforting and helped me relax when it came time to inject. It was overall a very positive experience, and now I’m really seeing the benefits of the Botox as well. Can’t wait for my 2 week follow up.
Google
5.0/5
Nov 27, 2019
Google Ideal Image Westport
Professional, honest and. Comforting. A great experience!
Google
1.0/5
Nov 25, 2019
Google Ideal Image Westport
Would not recommend Botox at this location. The nurse injector tried to insist that I need almost 40 units of Botox in my forehead. I’ve never gotten more than 20 units at other offices, and I have always had great results. When I told her that 40 units would be too much, she tried telling me that their office “formulates their Botox differently”. This is a HUGE red flag, because Botox isn’t “formulated” in medical offices... Botox is delivered to medical offices in pre-formulated vials. I told them I would pass and I left. Not okay, and very concerning that they would lie to a new patient just to get more money.
Google
1.0/5
Nov 19, 2019
Google Ideal Image Westport
I tried to schedule an appointment and the front desk worker was very short and rude. I then tried to reschedule and she did not seem knowledgeable about their services provided. I was really looking forward to coming to this company, but now I will look for other businesses who can give me laser treatment options instead.
Google
5.0/5
Nov 17, 2019
Google Ideal Image Westport
I am getting quite a few areas done. Autumn took her time with me and helped me to relax. She gave great step by step information and instructions.
Google
5.0/5
Nov 15, 2019
Google Ideal Image Westport
I have had a very positive experience at Ideal Image! All of the staff and nurses are friendly and have amazing bedside manners. They are thorough and answer all of my questions. I feel very comfortable here.
Google
5.0/5
Nov 15, 2019
Google Ideal Image Westport
Pleasant all the way around. No complaints
Facebook
1.0/5
Nov 14, 2019
Facebook Ideal Image Westport
Don’t use!! Tried their plaza location and they did several treatments. Didn’t work. New tech said my hair was too light after several sessions. They knew entire time. Refused to refund money. Buyer beware!
Google
5.0/5
Nov 8, 2019
Google Ideal Image Westport
I always get amazing service and such polite technicians and nurses
Google
1.0/5
Oct 9, 2019
Google Ideal Image Westport
I arrived 12 minutes early for a 10:00 appointment. I wasn't given the iPad to fill out forms until 10:12, and not taken back for a consultation until 10:27. The inefficiency of the office cost me my time.
Facebook
5.0/5
Sep 2, 2019
Facebook Ideal Image Westport
Laser Hair Removal is painful, but worth the pain! There are at least 10 treatments for one area, and I will be attending each one until the process is complete — all for the love of having soft, smooth hairless skin (on several parts of my body)! No regrets! Each treatment is quick, simple, and professional. Other than that, the results are immediate, and the whole hair-free process is exciting. The Ideal Image staff are knowledgeable and considerate, the building is conveniently placed in the heart of Westport, and most impressively, the type of laser Ideal Image uses is melanin-friendly! The only critiques that I have include the fact that the pain is worse than was explained to me. Also, there should be a better explanation of what is happening throughout the entire time of all the procedures during the sales pitch, and then reiterated at the sessions. Learn your different types of buyers. I like to be informed!
Google
5.0/5
Aug 27, 2019
Google Ideal Image Westport
Would highly recommend! Service is excellent, amazing results! Very knowledgeable & super friendly staff. Kathleen is the BEST!! Go check them out & see for yourself!
Google
5.0/5
Aug 18, 2019
Google Ideal Image Westport
Ideal image lasers removes hair in less visits and more permanently than other places. I paid per visit, 6 visits, at a med spa only to have hair slowly grow back. The areas I went to ideal image and paid 1 time unlimited visits only required 3 visits with 1 touch up 10 years later. Now I’m back to have ideal image redo what was already done by the other place 10 yrs ago.
Google
5.0/5
Jul 29, 2019
Google Ideal Image Westport
I have always had an excellent experience at Ideal Image Westport. The are very quick to answer any concerns or questions that I may have and it is obvious tending to their clients needs is a top priority for them.
Facebook
5.0/5
May 12, 2019
Facebook Ideal Image Westport
Oh my Gosh, they offer so many beautifying procedures but so far, I've had my lips filled twice & I've also had two COOLSculpting sessions here!
Google
5.0/5
May 10, 2019
Google Ideal Image Westport
I would highly recommend Ideal Image's Westport location for anyone thinking about laser hair removal/botox/fillers/etc. The girls at the front desk are so friendly, the team who does the pricing tries to get you the best deal possible, and the RNs who perform the services are really knowledgable and make sure you're comfortable throughout the procedure. I had Samantha for both my Botox and lip fillers and LOVE her. The Botox hasn't kicked in just yet but my lips are PERFECT. Can't wait to go back!
Google
5.0/5
Apr 29, 2019
Google Ideal Image Westport
Very friendly, knowledgeable and welcoming. Office is extremely clean. I will definitely be going back and referring friends/family there as well.
Facebook
1.0/5
Apr 24, 2019
Facebook Ideal Image Westport
I showed up for my 7 pm consultation, after having received at least half a dozen reminders. I was greeted and filled out the 3 minute paperwork. All totally acceptable up until I had not been taken back for 45 MINUTES!! I had to leave at 7:45 because they had taken up too much of my time and I couldn’t waste any more. No one has reached out since to apologize or offer any kind of discount etc. for my wasted time and energy. I highly recommend you take your time and money to a more professional and caring place.
Google
5.0/5
Apr 22, 2019
Google Ideal Image Westport
I had always thought about doing this. So, today I thought why not. I called up and was able to get in right away. I walked into the lobby, and was immediately greeted with smiles. I was offered a complementary drink and anything I needed. I was asked to take a seat in a very comfortable seating area. I filled out a questionnaire while I waited for my consultation. During my consultation, I was educated on what treatments I wanted and I was asked if I wanted to proceed. after agreeing, I went back into a patient room. It looked like a doctors office. everything was so clean and set up to have a unique experience. Once in the room, I was greeted by the nurse. The first thing she explained to me was that she was licensed and knew what she was doing, then she followed by asking me a few questions about myself. I was not made to disrobe which put me at ease. After that, I went to talk numbers and got things set up. I got a great discount on everything and saved so much. Then I was even able to get in and have my first treatment. I would recommend this facility to anyone who is looking to be hair free. The whole staff was friendly and went out of their way to make sure I was happy and comfortable.
Google
5.0/5
Apr 15, 2019
Google Ideal Image Westport
Beautiful, relaxing spa-like atmosphere. Everyone was extremely helpful, knowledgeable and caring.
Google
5.0/5
Mar 11, 2019
Google Ideal Image Westport
Excellent service. I appreciate all the individual care and followup. Thank You Kathleen and all the staff! I highly recommend them!
Facebook
1.0/5
Mar 10, 2019
Facebook Ideal Image Westport
Laser hair does not work!
Google
5.0/5
Mar 6, 2019
Google Ideal Image Westport
Great staff that makes you feel comfortable!
Google
5.0/5
Mar 5, 2019
Google Ideal Image Westport
I've been coming here for laser hair removal for the past six months. My treatment is going really well. The team is very professional, fast, thorough, and personable. I'm glad I chose ideal image and would recommend them.
Google
5.0/5
Feb 28, 2019
Google Ideal Image Westport
Kathleen does an awesome job!! She always makes sure you are comfortable and will answer any questions you have open and honestly. She is very knowledgeable about the product offerings and genuinely wants to make sure you get the best results possible. Would highly recommend to any one wanting to get rid of unwanted hair.
Google
5.0/5
Feb 25, 2019
Google Ideal Image Westport
The staff at this location are exceptional!! Kathleen is one of my favorites who works there, and she is deligent, friendly and professional. Expect to receive the greatest service while here. I feel extremely satisfied with the end results of my laser hair removal in my bikini area. My hair growth basically stopped showing up after only 3 sessions and I have a total of 10. All in all, amazing results, I highly recommend this location!
Google
3.0/5
Feb 8, 2019
Google Ideal Image Westport
Great staff and very happy with my cool sculpting treatment. I wish I was able to get some kind of discount for paying up front in cash though.
Google
5.0/5
Feb 2, 2019
Google Ideal Image Westport
I love Ideal Image! They provide AMAZING results! Their services met my every need and expectation and their staff are professional and very friendly. They truly care about helping me get my desired results. I recommend Ideal Image to all my friends and family!
Google
5.0/5
Jan 30, 2019
Google Ideal Image Westport
The staff at the Westport location always make me feel comfortable and welcome! They’re very professional and genuinely care about getting me my desired results. I felt like I really got my money’s worth between not only the treatment, but the above and beyond customer service from the staff!
Google
5.0/5
Jan 27, 2019
Google Ideal Image Westport
Had Botox injections and had a terrific experience. Everyone was very courteous and professional. I would highly recommend them.
Google
5.0/5
Jan 26, 2019
Google Ideal Image Westport
I have been going to this location for a little over three years now.... Everyone is always very welcoming and on point with customer service. Kathleen is the best, makes a not so fun appointment go by very quickly! Wouldn’t go anywhere else!
Google
5.0/5
Jan 25, 2019
Google Ideal Image Westport
This place is wonderful! I love FYBBL and what it does for my skin. I look years younger! I would recommend Ideal Image to everyone. Thanks for doing such a great job! Diane is Awesome!!
Google
5.0/5
Jan 24, 2019
Google Ideal Image Westport
Staff is amazing!
Google
5.0/5
Jan 23, 2019
Google Ideal Image Westport
Every time I walk into Ideal Image I am greeted with friendly faces, and great customer service. It is impressive!
Google
5.0/5
Jan 23, 2019
Google Ideal Image Westport
I love this place! The staff is extremely knowledgeable, friendly and they make you feel so comfortable in sometimes the not most comfortable situations. I’ve been regularly coming here for the past two years and havent looked back...I may be a lifer! Ask for Kirsten, she’s the best 🙂
Google
5.0/5
Jan 22, 2019
Google Ideal Image Westport
Great results! Kathleen is wonderful. Would recommend to friends and family. Just really awesome results and professional staff.
Google
5.0/5
Jan 21, 2019
Google Ideal Image Westport
Kathleen is amazing. Front desk staff are friendly and helpful. Laser hair removal results after just one treatment. Love this place!
Google
5.0/5
Jan 19, 2019
Google Ideal Image Westport
I'm really pleased with my results so far. I've completed 7 of my 9 treatments and my hair is almost completely gone and in between treatments I only have to shave once. The ladies here are so friendly and comforting and this location is always clean and inviting!
Google
5.0/5
Jan 19, 2019
Google Ideal Image Westport
Absolutely love this place! The staff is very friendly and make you feel comfortable at every visit! The deals are amazing and the results are even better, plus it’s lifetime guaranteed! I definitely recommend this place!
Google
5.0/5
Jan 18, 2019
Google Ideal Image Westport
AMAZING results. I couldn't be happier. Each visit was quick, easy and everyone working at Ideal Image was super helpful and an absolute delight. I am ECSTATIC with my results and highly recommend to anyone considering laser hair removal.
Google
5.0/5
Dec 31, 2018
Google Ideal Image Westport
Kathleen is amazing! She made me feel so comfortable at every appointment I had. She is very professional as well. If your having insecurities, ask for Kathleen she made every appointment enjoyable!
Google
5.0/5
Dec 22, 2018
Google Ideal Image Westport
Absolutely the best experience I could have had all around. This is my first time with any type of injections and I was completely comfortable. My lips look amazing and I am not even 24 hours in. Kelly is incredible. She was informative and put me at ease. I cannot stress how wonderful my experience was!
Google
5.0/5
Dec 18, 2018
Google Ideal Image Westport
I got a vile of Juvederm and I couldn't be happier with the results. They were very light handed doing the procedure, spent time making sure my lips were even and coached me through the whole thing. I will definitely be going back, I am just sorry I waited so long to pull the trigger on getting this done! Also, I didn't think their sales practices were over the top at all which I appreciate.
Google
4.0/5
Dec 11, 2018
Google Ideal Image Westport
I have been getting laser hair removal treatments for two years at Ideal Image. The staff is very friendly each time I go and most know me by name. They have always made me feel comfortable during my treatments. I was very satisfied with my results when I completed my treatments, however my hair has completely come back now. At one time there was no hair, but after two months of not receiving treatments anymore, it's all come back. I feel like I wasted a ton of money considering I'm back to shaving every day. They offer touch up treatments, but I really don't want to pay an additional $200+ when I've dropped thousands. My hair was black to begin with and they told me it would work well. I personally don't know many other people that have as thick of hair as me, so I expected better results.
Google
5.0/5
Nov 8, 2018
Google Ideal Image Westport
Extremely professional and detail orientated. Every person shows a lot of care towards their clients. Fun atmosphere as well.
Google
5.0/5
Oct 13, 2018
Google Ideal Image Westport
Kathleen did my treatments; it was a great experience! The treatment worked great and staff was always so kind.
Google
5.0/5
Oct 6, 2018
Google Ideal Image Westport
I’ve had the best experience at Ideal Image! I couldn’t be happier with my service and my nurse, Kathleen always makes me feel so comfortable. She finishes my laser treatment within 10 minutes and is always on time, courteous, and you can tell she loves her job! Definitely go to a free consultation, I say almost every day, it’s the best decision I ever made for myself.
Google
5.0/5
Sep 23, 2018
Google Ideal Image Westport
If you choose you to go to ideal image - you have to request Kathleen she is AMAZING!
Google
5.0/5
Sep 22, 2018
Google Ideal Image Westport
Beauty is pain, but it’ll all be worth it in the end and RN Kathleen makes it all worth while. We have great convos and she’s great at helping you relax during the process! Would highly recommend to request her!
Google
5.0/5
Sep 17, 2018
Google Ideal Image Westport
I originally started treatments at the Plaza location but love the new Westport office even more. It’s conveniently located with plenty of street and lot parking. The lobby and treatment rooms are comfortable and extremely clean. All of the staff are friendly and professional and Kathleen, she’s the absolute best!
Google
5.0/5
Sep 15, 2018
Google Ideal Image Westport
Kathleen is a great technician! She pays attention to the details and understands her clients' needs. I request her every time.
Google
5.0/5
Sep 15, 2018
Google Ideal Image Westport
Super friendly staff!
Facebook
1.0/5
Sep 12, 2018
Facebook Ideal Image Westport
Ideal Image is predatory. When I went in 2012, they got me a loan through Fortiva. I was told by the Ideal rep it was a medical loan, but it actually registers as a credit card. I got behind on payments, and Ideal stopped treating me, however they still accepted the full payment from Fortiva, who sued me for the full balance. Ruined my credit AND never got my laser hair removal treatments completed. Very shady, definitely do not recommend Ideal Image.
Google
5.0/5
Sep 11, 2018
Google Ideal Image Westport
Absolutely love the results. Above and beyond customer service.
Google
5.0/5
Sep 6, 2018
Google Ideal Image Westport
I have been a long time customer of Ideal Image and love the staff! Kathleen is very professional, friendly & knowledgeable about the services and products. She has always made my experience pleasant and comfortable. Great customer service!
Google
5.0/5
Sep 5, 2018
Google Ideal Image Westport
I received the laser hair removal and have been impressed with the staff I have encountered through the process. All have been friendly, helpful and responsive, especially Kathleen. Keep up the great work!
Google
5.0/5
Sep 5, 2018
Google Ideal Image Westport
The staff here are awesome! They are super friendly and inviting at all times. I have had Kathleen Rogers the last few sessions. Kathleen is knowledgeable and makes you feel comfortable during the whole process. I am happy to continue business with them.
Google
5.0/5
Sep 4, 2018
Google Ideal Image Westport
Kathleen is the BEST!! We always have great conversations and she makes me feel super comfortable and relaxed. Thank you, Kathleen!!
Google
5.0/5
Sep 4, 2018
Google Ideal Image Westport
I have been a client for nearly a decade and cannot say enough about my experiences here. These folks are down to earth, helpful and incredibly knowledgeable about their offerings. I have had consultations with some of their competitors and the expertise and trust level was not the same. I recommend Ideal Image and the Westport location without hesitation.
Google
5.0/5
Sep 2, 2018
Google Ideal Image Westport
I can't say enough nice things about Kathleen who's done all of my procedures. She instantly puts you at ease and does a fantastic job. I recommend her to everyone!!
Google
5.0/5
Sep 1, 2018
Google Ideal Image Westport
Kirsten and Kathleen were super great and have great attitudes. Kortney was very friendly at the door, greeted me with a beautiful smile, and made me feel at home. It was a great experience!
Google
5.0/5
Aug 29, 2018
Google Ideal Image Westport
I have completed two different treatments here and both times everyone has been amazing. From the ladies at the front desk to Kathleen who does my treatments. Everyone is very nice and super helpful!
Google
5.0/5
Aug 25, 2018
Google Ideal Image Westport
I have had a great experience at Ideal Image. Kathleen is top notch when it comes to her professionalism and ability to connect with guests. I always look forward to my visit with her!
Google
5.0/5
Aug 25, 2018
Google Ideal Image Westport
I’ve been coming here for almost two years and I love it! The new Westport location is a lot more convenient than the old one in the plaza. I always ask for Kathleen Rogers and she’s amazing!
Google
5.0/5
Aug 22, 2018
Google Ideal Image Westport
Kathleen is awesome!
Google
5.0/5
Aug 22, 2018
Google Ideal Image Westport
I had Ultherapy performed. Everyone in the center was personable and made me feel relaxed and welcomed. Kathleen educated me fully on everything before my treatment so that I knew what to expect. I highly recommend going here and want to have some of their other procedures done.
Google
5.0/5
Aug 17, 2018
Google Ideal Image Westport
Thank you SO much Kathleen and everyone at Ideal Image for a great first experience with Botox! It was quick, easy and I was able to hop right back into my day! Thank you for making me look amazing! I’ll be back soon 👍👍
Google
5.0/5
Aug 17, 2018
Google Ideal Image Westport
I decided to go to Ideal Image for their laser hair removal treatments. It is a little pricey, but I completed my treatments in 2015 and have only needed a couple touch ups over the past 3 years, so to me the convenience of it is totally worth every penny! All of the providers are RNs and they are all very knowledgeable. Kathleen did majority of my treatments and she's great! She makes you feel comfortable and always has a smile on her face! I've referred many of my friends to Ideal Image, nothing but a great experience there for me!
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
My wife finally talked me into getting botox and I was skeptical due to my deep lines. My nurse Anna was very helpful at answering all questions I had and even offered for a touch up if I wasn't happy with the results. # weeks later I look 5 years younger and my deep lines have faded. Definitely recommend Anna for anyone needing services done, super professional.
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
I have only positive things to say about Ideal Image. Kathleen R. was my nurse for a Ultherapy treatment. I was somewhat nervous about having the procedure done but Kathleen took the time to explain the entire procedure and answer all my questions. Her calm, professional demeanor put me greatly at ease. I was very pleased with the results of the procedure and I am considering having Kathleen do the procedure again. I definitely recommend you ask for Kathleen if you are considering having any medical treatments performed. The entire office staff is exceptional and you will not be disappointed.
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
I had my facial hair removed. I'm most of the way through the different sessions. Everything on my checks are gone just the go-t area is all that's left. Staff are super helpful and work around your schedule. Listen to ur concerns, are polite, and help u with financing. I'M glad I have went to ideal image and I plan to go back for other things in the future.
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
LOVE THIS PLACE!! Super friendly staff, great service and competitive prices! I would never go anywhere else for my botox! If you want the best ask for Anna!!
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
Loved Ideal Image Westport. All of the staff were friendly and professional. I did the Ultherapy sessions with Kathleen. I am not the best patient with medical procedures, but she made me feel relaxed and comfortable. The results were fantastic!
Google
5.0/5
Aug 16, 2018
Google Ideal Image Westport
Great experience! Staff is knowledgeable and friendly. I was scared and worried at first but Kathleen did a really good job educating me on what to expect. She also remembered me when I came in for my follow ups, it was nice to be well taken care of. I’ve had two areas cool sculpted and considering now other areas and services!
Google
5.0/5
Aug 15, 2018
Google Ideal Image Westport
I love this location. The girls are always friendly and professional. I’m a chicken when it comes to needles and they always do an amazing job! I’ve been to a few locations and this one is my favorite. Thanks ladies. Keep up the good work.
Google
5.0/5
Aug 15, 2018
Google Ideal Image Westport
Kirsten did my treatment—awesome experience and great environment! I’ll be back !
Google
5.0/5
Aug 15, 2018
Google Ideal Image Westport
I had a sensitive area done and was very impressed by Kathleen Rogers. She made me feel as comfortable as possible and took my mind off of what was happening. I requested her every single time. I would highly recommend!!! So nice to not have to shave everyday anymore. Definitely worth it!
Google
5.0/5
Aug 15, 2018
Google Ideal Image Westport
I have never experienced a more caring staff and better customer service! Kathleen Rogers has been an excellent technician and now is the sole person I go to for all treatments! Thanks Ideal Image!
Google
5.0/5
Aug 13, 2018
Google Ideal Image Westport
I had bbl treatment done. I’m very happy with the results! Took away all my brown spots and splotchiness, now my skin tone is smooth and even. I’d highly recommend it!
Google
5.0/5
Aug 8, 2018
Google Ideal Image Westport
I have had nothing but exceptional service at Ideal Image, Westport. Diane is amazing in BBL treatments. She is thorough, patient, precise and puts you at ease early on in the appointment. She prepares you for every move she makes with the laser. I have not hesitated in referring friends and co-workers. I look forward to each and every appointment. Very relaxing "me time"!
Google
5.0/5
Jul 20, 2018
Google Ideal Image Westport
Friendly, honest, on time. What else matters... I had a very informative consultation and will be signing up for services very soon with this firm.
Google
2.0/5
Jul 9, 2018
Google Ideal Image Westport
I, like many others, paid a very large sum just to have some chin, cheek and neck hairs removed. I felt it was worth it - under the assumption the hair would mostly not return. Well, in about three years it all started coming back. Sadly, the "lifetime membership" just means you can come back, but it's more than $100 a pop, which is ridiculous considering the thousands I paid the first time. Charging for touch ups is reasonable, but that price should not exceed $50.
Google
5.0/5
Jan 24, 2018
Google Ideal Image Westport
The laser hair removal treatments I received have worked wonderfully! I feel so much better not having to worry about plucking anymore. All of the staff that I have encountered have made me feel comfortable. They are professional yet friendly. I tell everyone I know that this experience has been well worth it.
Google
3.0/5
Oct 16, 2017
Google Ideal Image Westport
Google
1.0/5
Sep 9, 2017
Google Ideal Image Westport
I have had the same experience as many of the other people who have written poor reviews. I went in trusting that this company was reliable and that these treatments had to be successful since they offered the "lifetime warranty". I made the financial sacrifice thinking that it would save me money in the long run. However it did quite the opposite. Not only do I have to pay $120 for any additional treatment (since it wasn't successful in permanently removing the hair) but my 0% financing promotion ran out with $8 still left on my balance so they charged me an additional $530 because I had not paid my balance of in full. I spoke with customer service they agreed and sympathized but told me there was nothing they could do and that I should just be glad I actually paid off the $530 so it didn't continue to collect interest.
Google
1.0/5
Aug 21, 2017
Google Ideal Image Westport
1 star is for move to Westport from the Plaza. This was clearly not thought out. The new spot has flooded one and had to close already. I had an appointment today during a Midwest onslaught and had to dash to office from across the street parking. Drenched and sad faced. 😤. The Plaza location was perfect with the parking garage so no matter the weather I wouldn't have to contemplate rescheduling. Plus I have several areas serviced and use numbing cream prior which includes covering with saran wrap, a Lil odd looking. Put didn't matter the Plaza location was discreet....leave my garage, arrive at Plaza location and park in garage, walk to elevator, go to floor, elevator door opens door to Ideal Image right there. A nice discreet oasis. 5 stars for service and results.☺
Google
1.0/5
Feb 27, 2017
Google Ideal Image Westport
The staff have always been very professional and courteous, I had hair removal done here. I ended up paying extra by going with them because they told me I would have a lifetime warranty. After my initial treatment plan was complete, I was informed that any spot treatments of the area would cost an extra $120 per visit. I'm not sure if Ideal Image knows exactly what a lifetime warranty is vs. a limited lifetime warranty but I'll never use them again and will not be recommending them to others.
Google
5.0/5
Jan 18, 2017
Google Ideal Image Westport
I've been going to the Ideal Image on the Plaza for about 3 years now. I just saw some of the other reviews that are down right mean and untrue. My experience with Brandon has been very professional and he always tries to offer packages to save me money. I have Botox and filler done there and I save money when I purchase several treatments in advance, rather than one at a time. I really appreciate that. I used to go to Monarch Plastic Surgery for my treatments and I was never offered the option to purchase multiple treatments for a discount. I am saving hundreds of dollars over what I used to pay. I also love the fact that Ideal Image only uses licensed RN's at their office. Every treatment is professionally done, just like in a hospital. The nurses actually seem to care about me as a customer and are always concerned about making the treatments as pain free as possible. I can't say that I look forward to having needles poked into my face every 3 months, (who would?) but I have enjoyed all of the nurses, especially Ashley. It's so much nicer than the last 2 places that I've had the same treatments done.
Google
1.0/5
Dec 7, 2016
Google Ideal Image Westport
This company needs to change their policy. They will set you up to pay for treatments you don't even receive, even after you cancel with them. Makes no sense, they're literally stealing money from people for not performing a service. Brandon is definitely a con artist, his bonus check must be outrageous for doing nothing. Terrible customer service and stuck up people that work here, so annoying. DONT DO IT
Google
1.0/5
Mar 26, 2016
Google Ideal Image Westport
I was going to the closest location to my house where I paid for the life time guarantee I was told any time I grew hair after my 12 treatments I could come in for free and they would zap those hairs. She said most women regrow hair when going through menopause. In the middle of my 12 treatments I guess after they figured out it doesn't work. They moved me to a different location further away from my house in which they had me sign paperwork all over again. I was thinking if you're going to transfer me to another location transfer my paperwork and If you can go to any location all you should have to sign is a consent form right. So after my 12 treatments all of the hair grew back I go to get it treated and she says it's going to cost $40 each time the hair comes back. I guess in all that new paperwork they put a sheet in there saying I agreed to pay $40 which doesn't make sense when I paid extra for the life time guarantee package right. So needless to say I will not give my money to a company that use trickery on there clients. SO NOW I'M BACK TO SHAVING ALL THE HAIR THEY ZAPPED 13 TIMES she did the 13th one for free after we argued about my life time guarantee that all of a sudden disappeared from the paperwork I know I signed and paid extra for. African American facial hair.
Google
3.0/5
Mar 2, 2016
Google Ideal Image Westport
Brandon is definitely a con artist. I went in for my free consultation and when I left I had somehow been looped into this irreversible agreement. It was completely my fault for not putting my foot down, but I was under the impression that I could cancel at any time, etc. etc. I got one treatment done and came to the conclusion that this was not in my budget and called to cancel. After three weeks of trying to get ahold of this brandon character, he finally calls me back. I am paying 3700 dollars in total for the package and brandon said that in order for me to cancel I would have to pay 1000 dollars for the one treatment that I had already had. I felt obliged to just finish out with my treatments as the 1000 one time treatment cost put me in a pickle morally. All in all, I really like the results of my treatments and would recommend laser hair removal, but I would just make sure you do your research, read the contracts and have all of your finances in line so you don't crack under the pressure only thinking about the smooth skin that is to come in the future.