Dale and Simran were excellent during my laser hair removal treatment. They are both friendly, professional and thorough with my treatment.

Dale was amazing and provided quality laser treatment. She did not rush the appointment but rather took time to ensure I was treated properly. I am also so impressed with the results for hair removal. Thank you Dale

Would highly recommend Ideal Image South Surrey! Zeena and the rest of the staff at Ideal Image were extremely professional, friendly and welcoming.

Zeena did a fabulous job, very friendly and gentle and made my appointment comfortable

I had ashley and she was amazing!

Very clean facility and on time scheduling and staff are very friendly. Zeena made me feel very comfortable and at ease throughout the entire procedure, she was very knowledgable and efficient and took time to explain the procedure in detail, A great asset to the office. Rgarding the procedure, I had some marks and soarness for 2 days but it disappeared on the 3rd day and skin look fresh. Result, it's still to early to know, as it takes 6 months to see the ultimate effect of the procedure. Hope for the best outcome, overall highly satisfied!

Amazing place! Nicole is the awesome. Thank you for a great experience.

It was great. Friendly informative staff. Answered all of my questions. So far my experience has been excellent.

Zeena at the south Surrey location is amazing. Shes very friendly, patient and professional and has excellent customer service skills. Would recommend her if you’re going to the south Surrey location!

If I could give a negative rating to this business, I would give it a -5. It has a very huge service gap. Communication is five star if a customer is interested about the service. I inquired through the website within 10 minutes I got a call back and an email, hands up to that! Then I had to request for a refund because of other matters, I do not get any communication, any feedback, nothing, zip! Where is the so-called best in class service?! Do not deal with them, there are others that will serve you better. This business is NOT an “Ideal image” of a business.

Nurse Jin was very knowledgeable, personable, and attentive to my needs. She made me feel comfortable right away by explaining the process which was all new to me. Since my session was so long, Jin checked in on me frequently and made sure I was as comfortable as I could be. The whole experience was very professional and stress free. Thanks guys!

I've been elsewhere for treatment but once I found ideal image I haven't gone back. Professional, knowledgeable and patient staff... especially Nicole. Definitely recommend their service.

The nurse was super attentive and nice and distracted me during the painful parts of the procedure. However the booking process was very unprofessional and their hours really don't work for people who have 9-5 jobs!

I would definitely recommend this Medspa! Ask for Zeena when you go for your next appointment! She is very friendly and makes you feel very comfortable by communicating with you during your treatment! Don't forget to ask for Zeena!!

Went in today, and Dale was amazing! I always go in for full body laser hair removal and every time I go, I'm always satisfied! She took really great care of me and was super supportive and kind during the appointment. She was also very thorough throughout the process making sure to not miss any spots! I also wanted to add a review about my last appointment where I had my laser done by Zeena. She was also very friendly as well, and did a great job breaking the awkward silence haha she is very talkative and that's awesome for when dealing with pain, it kind of distracts you from it! Overall both nurses have been super professional and supportive! I'm hoping to get either for my appointment the next time I go! 100% recommend this place:)

I can't say enough positive things about Ideal Image. The laser hair removal is extremely effective and helped me love my body in a new way. The South Surrey location is gorgeous and everyone is so friendly and comfortable to be vulnerable with. Thanks Ideal Image!

The experience I expected was absolutely nothing like i got. It seems very much like nothing's been done to my hair. With being extremely painful and uncomfortable the treatment wasn't done properly. There are still hair left on my upper cheeks and the money i paid was all in vain and the place is more of a show of then what's carried out there. The money wasn't worth at all and since i got my beard line done but it isn't a clear sharp line than a zig zag pattern drawn.

The staff are very friendly and professional!

My experience was amazing 10 fold thanks to Zeena Atwal one of the nurses there. So friendly, patient, open to your hearing your experience and good at what she does! Ask for her! Good experience overall.

Had an amazing experience with Simran & Jen! I came to this location for the first time, and Jen at reception did an amazing job of answering my finance questions & was super patient. Fatima at reception also was super hospitable. Simran was my nurse, and was so pleasant and fun to be around! Her easygoing vibe made the session & laser super comfortable, and the time passed by very quick. Thanks you guys ! 🙂

Great clinic, nice and clean with friendly staff.

I was very impressed with the person who answered my call as she was very professional and handle me with lots of patience. she also gave me every single information. what a great sales person. I call for hair removal for my leg. she promote me about the months promo of Bikini 2000 that going on with 9 treatment full legs or half your choice woww normally people don't mention everything on the call. But this lady doing a great job I must said I was very impressed and I will be booking my appointment there for sure. I find this place on google and give it a try.

Nicole is amazing here! She's knowledgeable, takes her time to make sure nothing is missed and makes you feel extremely comfortable during the entire process. Always a great experience at the south Surrey location!

Mallory did a great job on my first treatment. I honestly thought it would hurt a lot but it did not. Maddy and Nicole were very helpful with finding me a package that was right for me. They even got me in on the same day! So happy 🙂 Fatima was also great with her customer service, got me booked in quite easily for my second visit. Honestly the South Surrey location is awesome!

Traveling all the way to South Surrey from Vancouver by transit was not the most ideal to be perfectly honest with you. However, the stellar service of their nurse, Mallory made it all worth it. Mallory was exceptionally empathetic and considerate. The treatment was certainly not the most comfortable process but Mallory went out of her way to take my mind out of it even if she was not obligated to do so. She patiently walked me through the whole process and ensured that I was managing the procedure well. It turned out to be a delightful experience! She is such a gem! The receptionists were also accommodating. The clinic has meticulously observed the protocols for social distancing, temperature check, and contact tracing.

I recently had an appointment at Ideal Image in South Surrey for laser hair removal with Nicole and she was very kind and welcoming. She kept the conversation going during the treatment which made me feel very comfortable throughout the process, highly recommended being treated by her 🙂

The staff are very welcoming and helpful. The space if very clean and sterile from what I can see. The lasering is going well, the only thing I would say is for the first few months of coming the technicians were not getting close to my lip line to get those hairs. So I feel like it's not quite working there yet. Some technicians are better at getting closer than others. So I feel like that part of the treatment is kinda behind compared to the rest of my lip.

My laser experiences with Nicole have been so amazing! She is so kind, considerate and funny. Her professionalism and knowledge about my treatments and progress make me feel confident that I am in good hands. I have been seeing the results from my treatments, and highly recommend booking with this location for your laser needs.

Mallory was a great nurse!

Great service from Zeena & Nicole. Thank you both so much!!

The agents were super friendly and nice. The services are way too expensive, even with the 70% discount, it ends up being way too expensive! Also, the rep was quoting me in USD when I live in Canada and the clinic was in Canada. Nowhere in the quotes that were being emailed/texted to me did it say it wasn't in Canadian currency. If I hadn't happened to ask at the end, I would have been charged a larger amount. I found that that was very deceptive as it ended up being $1,000 more!

My treatment request was confirmed. I made an appointment and find out you didn't do the treatment.

If you are living in Canada or America and looking for a cosmetic surgery never go to them They eat my 5,000$ ripping off my body giving me bad pain 😡no follow ups from the nurse or their doctor it’s been 3 months I’m calling them n they are saying they don’t have a termination policy n no refunds

The nurse I had was very nice and very proficient with the Covid 19 procedures!

I had reached out over email asking to completely cancel my appointment, but was explained that it was non refundable, then I had explained that none of the procedure done and no money was currently taken out of my account and asked again and was ignored. I called in and asked to cancel everything and was told nothing but the receptionist allowed me to cancel without any hassle. Now I’m getting notifications saying that ideal image is trying to take money from my account. I called again and was told there was no way of canceling even if I haven’t had anything done. I am extremely upset and exhausted. When I had booked I was financially in a good place but due to covid I am struggling with things like most people. Ideal Image is extremely unprofessional. Do not trust these scammers!!!

Friendlt

Nicole was very informative and friendly. She carefully listened to me when I asked for a break. She provided great suggestions without being asked like providing me with cooling pack and gel. And she even asked if I needed stress balls during the procedure and if I needed any cooling pack for the drive home. She was very considerate and made the whole experience that much better. Thank you! And keep up the good work!

high quality service and good machines. After just one laser removal service, my daughter hair almost disappear plus they give lifetime guarantee. Office is clean and staff well trained, very nice environment.

Love my results, Everyone is super nice, and the nurses are great and very friendly.

I have been getting my services from ideal image since last.. I saw the difference just after my sitting which is incredible.. I have recommended it to my all friends and family..

These girls provide the best service and are so accommodating! They make your time at the clinic comfortable and are so professional. I was given all of the knowledge I needed prior to my procedure, making it that much more comfortable. I would highly recommend Ideal Image!

I have been with ideal image customer for a bit now, consistent with my treatment and results are great. I have sensitive skin and I wanted it to be handled by professionals. I noticed the change after first two treatments, my skin started to look more better after the treatment. Highly recommended !!

Today I have came for coolsculpting sessions it was super easy stuff wad very well explained every step. Rn nurse was made my day thank you so much it was a really nice experience Definitely will be back for couple more sessions :)))

I felt very comfortable, relaxed and taken care of here. I had a terrible experience elsewhere, so was very happy to have landed here. Mallory is the sweetest and so professional!

I have had a great experience at ideal image, the staff are very professional and knowledgeable. I have also had the great results with the treatments I have received here.

I always enjoy my visits at ideal image. Staff is friendly and professional. I would definitely recommend. I also like how efficient the staff is.

I been coming to Image image for Laser, love the results, the nurses are so friendly, and the entire staff

Love my results, so happy, I would recommended everyone to come here.

The ladies working there are friendly, but this company has been a pain. I have been trying to reach a manager for months, with no luck. I wish I never got into a contract with this company, and I want out of it. I would never recommend ideal image to anyone.

worst service i have ever seen in my life. No one responds to the calls. not getting any single update for my appointment. totally wastes of money. and my biggest mistake.

Went to this location for two treatments. The technician had no idea what she was doing and it took her double the amount of time that should have been needed. When it came to the second service, she wasn’t able to figure it out at all so didn’t do it. I had prepaid and when I asked for them to refund my money for the service that was not completed, the staff was cold and told me a manager would be in touch. It’s now over 3 months later and I have not received the money I paid for a service I didn’t get. I emailed the manager and she didn’t bother to respond. I’ve been to other Ideal Image locations, and this hands down the worst.

Very efficient and friendly service!

The front end staff is very welcoming. The nurses are very knowledgeable and made me feel at ease. The facility is always clean and decorated well. I’ve had laser in the past from other places and this is by far the most effective treatment.

very comfortable environment, people are very friendly! will definitely recommend.

It was amazing. Sylvia was really good!!!

An unconscionable scam. Ideal Image exploits desperate trans people dealing with dysphoria. My partner walked into one of their locations and got taken for a $1800 contract that covers only hir chin (not even hir entire face!) over 12 sessions - so $120/session. For reference, I pay $160 for 6 sessions that cover my entire face. That's not $160/session, that's $160 for ALL 6 sessions. They told hir it's a "superior" kind of laser which will be "complete" hair removal - this is a lie, you still need electro to follow up. From what I can tell, it's the same alexandrite laser I receieve. They took a working student struggling with a learning disability that had trouble paying rent and hard-sold hir into sign a long term financing term for a service ze was made to believe was priced at discount. They are categorically refusing a refund, despite the fact that obviusly they aren't even able to provide the service ze is still paying for. The contract itself makes virtually no guarnatees in terms of the level of service available, while placing MANY conditions that allow them to cancel their end of things for a number of reasons. The summary of the terms refers to a section on refunds that doesn't actually exist in the contract. It is likely illegal (we will find out soon as the courts open). Legalilty aside, it is very very clear that Ideal Image has no interest in actually letting their so-called "service" stand on its own merits, and instead rely on predatory sales and contracts to exploit their customers. Stay away!

Friendly staff and good service.

Highly recommend! All staff is friendly and knowledgeable. The facility is very clean.

Good employee, good attitude

The staff is really nice and i got really great results, definitely worth the money 🙂

It was an amazing experience to discuss my options with Nikki. She was super helpful and worked out an amazing deal for me. I am still thinking over it and

Very nice staff, they treat you great!

I feel like I was had. I have paid for way to many visits that I won't need likely. Why is that?

The past 5 sessions for my laser hair removal has been great! The nurses are always reassuring; letting me know if they would be turning up the heat and they would talk to me to distract me from that second of pain! I’m seeing great changes in my underarms and I would totally recommend this place to my family and friends!

Friendly Staff - Happy with results just after two sessions.

Great experience. Love the nurses and the girls at the front always keeping an eye on my son for me while I do my appointments. Always ask/help with tea and coffee/

Everyone was friendly from the moment I walked in, helpful and informative. My technician walked me through step by step and I was very comfortable. Definitely recommend!

I honestly wasn't going to go but I am so glad I did, my consultanttion was amazing. Nicole Therrien is one of the most wonderful people I have ever met and awesome to talk to. Looking forward to the event tomorrow and starting my journey with Nicole and Ideal Image as there's a couple more things I plan on checking out that they offer. If you've ever been thinking about hair removal or any of the other services they offer and you can go to the location in South Surrey...go and go during the event to save a few $$$

Really friendly and experienced staff. Very welcoming and clean environment. Had laser hair removal done and love it. Highly recommended.

Very professional and great service!

Going to Ideal Image has been a great experience. The staff are extremely knowledgable and Simran was excellent! She is very tentative and always checks in on my comfort level throughout my entire treatment. I would definitely recommend going here for your next treatment.

Thank you so much!!!! Everyone is super nice and I have had such success!

Loving the results of my laser hair removal! After the first session I saw significant reduction. The staff is really friendly and welcoming as well, definitely recommend.

Ideal Image South Surrey is the place to be for all your beauty goals. I purchased a full face laser package for an incredible deal. They always have the hottest sales from laser to cool-sculpting. Ideal Image stands above the rest with top of the line equipment and real nurses. You don't have to worry about your procedure going wrong with highly trained nurse technicians. The Staff here are professional and timely. I personally recommend ideal image. My treatments are going great, the staff takes all the time you need in a session to really personalize your needs. They also supply aftercare and have tons of amenaties on site. You can really feel comfortable while sipping a complementary water or a fresh hot coffee before your session, don't forget that peppermint candy afterwards! Check them out today !!!

The ladies here are so friendly and easy to talk too! They make you feel comfortable and would recommend this place to everyone! Just had a treatment and feel amazing!

Amazing staff, amazing services! Couldn’t have made me feel anymore comfortable! So clean! This place is MUST!!!

The staff is really great and informative and I loved the experience...😊😊

Professional and very helpful staff. Clean facilities

Very friendly and quick service. Provided excellent information about the services available.

The staff are always very friendly and professional!

Great customer service. Always friendly and knowledgeable about services and treatments.

The staff are always so welcoming and make sure to make my experience as comfortable as possible! Very professional and quick!

Ideal image is awesome , they treat clients very well ,their customer service is amazing i recommend them to anyone. Im very happy with everything they did for me

Great experience!

The counter staff is always super welcoming and helpful. The technicians are professional and answer all of my questions with ease.

Great service. Great staff!

I recently started coming here for laser hair removal and the staff are very welcoming and very informative. Made me feel super comfortable and answered all my questions. Would definitely recommend to everyone!!

My technician is great, knowledgeable and doesn't make me uncomfortable. The sales reps are high energy and ask a lot of questions. Seems like they strive for you to be happy, just make sure you ask lots of questions to be sure of what you're signing up for.

Class act service! The facility is stylish and very clean. The staff were very friendly and accommodating to design the right set of services for me and Lindsay, my nurse was superb and very skilled in her practice.

The store was beautiful. The staff very friendly and accommodating.

Simran is amazing!!! Shes very considerate of everything 😊

Nice place ,helpful staff great educated nurses 🙂

Very clean and beautiful clinic. Amazing service!! My technician was very welcoming and very knowledgable. She made me feel very comfortable and at ease. She took the time and was very thorough. Thank you