Highly recommend Simran Sekhon! Quite the professionalism and felt comfortable with the immaculate service!

Best experience with the services. Experienced and super nice staff. Laser services on the areas worked well for me

Had an appointment for laser hair removal, the receptionist named Saini calls me a hour before my appointment and tells me I can’t come in for my appointment because its only been 6 weeks since my last treatment And I have to wait for another 1-2 weeks to book an appointment. I explained to her it’s recommended minimum 6 weeks wait for sessions as every other ideal image clinic I’ve been too has told me. She does not understand and proceeds to cancel my appointment and demands that she will write a note on my profile so no other clinic will accept me until 1-2 weeks since Its the rules. Called another ideal image location the same hour told them the situation and they booked me in right away and apologized for this receptionists behaviour. Please educate your receptionist about laser hair removal at this Surrey location. They don’t know what they are doing or saying and very unprofessional.

Went in for an assessment with Jin and she was very knowledgeable and a pleasure to deal with. I can’t wait to see her again. Fabulous I recommend Jin to anyone looking for someone

Simran was so kind and answered all my questions prior to my treatment! She was extremely professional and made me feel so relaxed! I look forward to booking with her for my next treatment!

I always love coming to Ideal Image! I feel so welcomed every time 🙂 Definitely recommended it!

Wounderful tech ,very polite and explained every thing that I needed to know . Very helpful . Took care of my comfort .

Worst sales representative I have ever met , who has no professionalism and trying to let customer feel down by saying that customer has no knowledge about treatment and medical professionals . Such a crazy sales representative who has no right to disconnect the call right in the middle of the talk. I would never recommend this place as they start recording you on zoom with video without asking ur permission. They contact you and insult u on phone calls by saying they are the medical professionals and customers are idiots who are going to pay them and have no right to ask anything . Zero customer service .

Came in for coolsculpting. First time had never been here before Staff were knowledgeable checked on me explained everything to me Had great snacks!

Jin is one the nurse who asked me to give her 5 stars in the review before my treatment even started so I did that. I don't know how to give no stars at all.

Well, its definitely not cheap,but I'm getting more bald LOL !!! No can't post pics lol

Gin was great. Acknowledging, explained well and super professional. Thank you Gin.

Friendly and helpful admin team and can’t great results in only 3 treatment sessions.

The staff are so professional and courteous. I have a good experience every time I have my appointment. Also, Jin is amazing! Super professional and I feel well cared for.

Stuff are so helpful and kind ☺

Very professional and took the time to answer all questions. Simran was kind and very good at her job! I will be recommending this clinic to others.

This place is really nice and they make sure you are always comfortable. I love how sweet and caring jin is during the whole process. Very clean!!

Super nice staff and professional, especially Jin. Loved here!

Simrit was very kind, friendly and professional. She is knowledgeable and ensured my safety during the appointment. I was very impressed with her work!

I had the Ultra Therepy treatment done and it was not just 'uncomfortable it was painful especially on the cheeks and under the chin/neck area. My nurse was spectacular, talking to me and making sure I was ok, asking if we needed to stop and take a break. After the procedure she would give me an ice pack for the swelling and give me feedback on what to expect over the next few days and weeks . This procedure is not for the faint of heart. Don't be fooled, depending on how deep the ultrasound has to go down,it is very painful. Would I do this procedure again? No it was too painful.

Simran was an incredible technician, extremely kind and the epitome of professionalism. She did her best to make it an absolutely painless expierence, and while laser really can never be considered painless, the expertise of Simran really went a long way to show exactly how someone who really knows what they are doing can make the entire process so much easier.

Jin was absolutely fantastic. She was quick with the whole treatment and applied aloe vera or an ice pack immeadialy as requested. Jin was also the epitome of professionalism, even while the treatment was making me laugh when she got to my more ticklish areas. All in all, one of the best professionals I have ever met and a genuinely kind person, 10/10

Jin is extremely considerate and very thorough. It’s easy to make and reschedule appointments. Overall very clean and professional.

While I was disappointed with the false information about services offered in Canada (via the US sales rep that arranged the membership), the service I received by the BBL nurse at the South Surrey location was exceptional. Her honest professionalism and knowledge exceeded my expectations in comparison to similar IPL services I’ve received at other beauty clinics over the years. Whether or not the treatments work long term has yet to be determined but she was honest about the length of time it could take to achieve my desired results. I’m happy with the experience but wish I wore sunscreen all these years so I don’t have to spend the money removing so many spots 😉

I highly recommend Ideal Image South Surrey if you are looking for top-notch service. The staff are friendly and accommodating. I've had the pleasure of meeting Jin and Simran, they go above and beyond to ensure that I am comfortable and made my experience a pleasant one.

Amazing group of people!

Jin and Simrin were very professional and informative. They made me feel comfortable and safe. Great job ladies!

It was great. Friendly informative staff. Answered all of my questions. So far my experience has been excellent. Jin is great!

Jin is the best. I hope to get her for my treatments 😁

Jin is a very amazing nurse as she makes you comfortable and take care of everything. And she is very friendly and kind.Thank you.

Jin is diligent & does a thorough job! Would highly recommend this location. Staff are professional & very kind!

Jin was great!!! Thank you do much!!!!

Jin was amazing, so attentive and caring.. she always made sure I was comfortable during the whole treatment 🙂

Jin is an amazing technician, she is very caring and efficient while performing laser hair removal. I always feel safe and comfortable around her knowing I am cared for and any concerns I may have are always addressed. She is very kind and friendly as well. She makes the treatments more enjoyable. My last treatment I had a bit of a reaction and she helped by checking on the area as well as giving me creams and checking up on me before her shift ended. I appreciate all of her effort. The staff at this location are also very sweet and friendly.

The environment is so clean, friendly and everyone is very kind. Glad I choose this place :))

The staff is always friendly. I’ve had Jin (nurse) twice now for treatment and she’s always pleasant and social. She makes sure I’m comfortable at all times and works quickly to minimize discomfort. From what I can see, I’m getting great results. I would definitely recommend this location.

Jin is amazing and 10/10! I’m so happy she was my nurse for my appointment!!

I felt very comfortable, relaxed and taken care of here. I had a terrible experience elsewhere, so was very happy to have landed here. Jin is the sweetest and so professional!

Jin is so professional and thoughtful! Everyone is very friendly and helpful

Jin was very friendly and I was very happy with her service! Highly recommend 👌

Awesome awesome awesome Gin is so good and so knowledgeable! Love going here!

I am soo happy with the result… i would for sure recommend it, its worth each penny……. All the nurses are soo good, they are gentle soo helpful and amazing in what they do.. i have a very sensitive skin, but the after care they provide is just out of the world… I would give them a hundred stars for sure… I just love my sessions with DALE…. She is amazing 🤩

Zero concept of customer service. Nurse was late, front counter receptionist’s were to busy chatting about what they wanted for lunch. Would not go back again.

I am so happy with my results at ideal Image. I just saw Simran at the South Surrey location and she made the experience as enjoyable as possible. Very friendly and professional.

Jin made me feel so comfortable during my entire appointment. So lovely receiving treatments for Ideal Image!

Mallory did a great job on my first treatment. I honestly thought it would hurt a lot but it did not. Maddy and Nicole were very helpful with finding me a package that was right for me. They even got me in on the same day! So happy 🙂 Fatima was also great with her customer service, got me booked in quite easily for my second visit. Honestly the South Surrey location is awesome!

It was really good and she treated me patiently gave my time to relax after every section

I had laser done by Simran and Alisha and they both made the experience super comfortable and relaxing.

Such a nice team. Always clean and organized rooms. The staff is always understanding and the nurses are super patient and professional. Jin specifically is very caring and takes her time with me and never rushes the procedures (since they can get kinda painful at times) and I truly appreciate it. Will keep going to this one even for touch ups in the future!

Very Quick, professional and polite. Jin was amazing at the south surrey location. Highly recommended.

Jin was a great nurse and very accommodating … given the discomfort of the hair removal procedure. She made the experience a lot better! Clinic is clean, organized and the front desk staff are very professional and friendly.

My service with Jin at the South Surrey location was amazing! She was so thorough and careful with all areas- thank you!

Jin was great! Friendly, professional staff

Laser hair removal at Ideal Image. Jin is so nice and has a great easygoing personality that makes me feel so comfortable. They keep booking appointments until the hair removal is perfect!

Jin and the whole team at Ideal Image have been amazing. 10/10!

Honestly, If I knew how painful this is going to be, I would have never done it. I believe I am still owed one treatment. I spoke to the technician at the Surrey location in December and she was supposed to get back to me to see if we can change the last treatment for something else instead of going through the pain again. I have not heard back from her as of yet

Jin was great, extremely personable and professional!

Jin is amazing so friendly and made me feel so comfortable. Thank you!!

Jin is very professional and attentive.she did a really good job.Appreciate her work 👍

Excellent service

Best decision I ever made, switching from waxing to laser! It takes a couple treatments to get the results you want but it so worth the wait.

Amazing services and staff! Jin did my laser hair removal and she made the whole experience painless and comfortable. Highly recommend to anyone looking for high quality service and experience.

Jin was knowledgeable and able to tailor the service to my needs. She was very aware of making the experience aS comfortable as possible.

Simrin was awesome, she did a great job on my face! Would definitely recommend

Very clean place! Girls are very considerate of your needs. Work with you. And are very knowledgeable. Easy to talk too as well. Thanks gin!

I have done cool sculpting with Jin at the South Surrey location. I have nothing but good things to say! Jin was very knowledgeable, helpful and very professional. The results I have gotten from cool sculpting exceeded my expectations. I am thrilled with the results. I highly recommended ideal image 😀

Great experience with Jin at the South Surrey location! Highly recommend!

I have been going to Ideal Image for over a year. Jin is always very kind, understanding and professional. She tries to make the experience as comfortable as possible, which I appreciate it! I definitely recommend their services.

Jin was great. She was super nice and kind. Loved their service

Friendly and professional in simple words. Amazing staff, very accommodating. Also a very special thanks to Jin for making me so comfortable and stress free during the whole process, she is an amazing person.

Just had a nice session with Jin! Always a nice visit 🙂

Jim was great, very professional and talked me through the process.

My nurse Gin was awesome!! So grateful for her care and expertise!!

Jin was great! She was very attentive and made sure my experience was comfortable.

Great experience. Jin was so lovely!

They have amazing staff, Thank you Jin for making my last treatment a great experience!!! Highly recommend!!! Definitely coming back for my touch up. 💕💕💕

Every time I visit Jin she does such a great job that it amazes me! She’s very through and takes great care of me. Her instructions are very clear too and he’ll so much later! Can’t wait to see her again for my next appointment :))

Jin is wonderful. Any tech I've had is always very friendly and attentive. This is the only place I've had results show after 1 treatment.

Jin helped me out with my treatment and she was amazing! HIGHLY recommend 🙂

Great results, fantastic service!

Very friendly staff!

The process of getting information on laser hair removal is very secretive and frustrating. I had to set up a meeting and was called by someone who said very rudely "are you ready for your meeting now?" and then transferred me to someone in the States without explaining the process or what was happening. I don't know why I can't just get information from my local Ideal Image without all the hassle. It felt very impersonal and similar to a car dealership. It is hard to follow through when there is a lack of transparency or personalization.

Jin was an amazing nurse and the South Surrey location has been great. Everything is clean and safe and and staff are always pleasant and helpful.

Thank you JEN for professional hair removal! Made it a comfortable experience overall. Slight pain but worth it. Recommend!

The nurse I had was very nice and very proficient with the Covid 19 procedures!

This review is to make people aware of what ideal image is doing. I spent over $4000 to do my legs and armpits and everything was fine in the beginning until COVID came. Ideal image was shut down for over a year and I also got COVID. When covid hit and everything was shut down we were told that our contracts would be honored and not to worry. I was told repeatedly by staff that I have 9 treatments no matter what, it didnt matter how long it took. I even got them to make notes in my file because I was worried. Fast forward after getting covid and I try to make an appointment to now be told by staff that my 9 treatments were no longer valid. They gave me 1 "courtesy" treatment but have since denied my requests for the rest of the treatments I am owed. I have only had 6 treatments in total! The people in the office have told me that all of this came from head office and they have no power to fix this issue.. So what did I do, I contacted head office and the girl acted nice...said someone would call me and we would "make this right"..well that was almost a month ago and I cannot get ahold of the girl I talked too and no one will call me back. This is not right! This is not how you do business! You tell people, DONT WORRY, WE WILL HONOR ALL OF YOUR TREATMENTS....then turn around and deny them. DO NOT GO TO IDEAL IMAGE. They are not trust worthy and extremely unprofessional. They do not care about you, me or anyone.

Extremely rude staff.. I was told over facetime aptmnts by their staff that BB LIGHT treatment is suitable for my skin.. I signed & paid $1155 for the treatment.. when I went for the treatment I was told BB is not suitable for my skin & they tried to sell me other products.. When I declined & asked for my cash back it took them 4-5 weeks to send my $1100 refund.. They still haven't refunded my $55 & noone has answers for not refunding my full amount.. please Beware of such fraudulent companies.. Do you due diligence before you sign up & pay ur hard earned money.

Everyone has been accommodating of my tight schedule and always checks in on me lol throughout the appointment. Would recommend!

Very friendly and attentive. Loved the attention provided and very informative. Would definitely recommend them to friends and family.

Nicole and Jin are awesome. Can’t say enough good things about the Surrey location.

JIN is really nice, helpful and professional

Everyone is always super nice and helpful. Always check to make sure you are ok through every step of the procedure.

Friendlt

This experience started off so well for me but when covid happened they started lacking. My hair kept growing back and they keep lying about the prices. My contract expired during covid when we were on lockdown. The prices kept going up each time. They guaranteed my hair wont grow back but after my 11 appointment treatment, they kept growing back and the hairs got longer then before. Would not recommend. And i would NOT go back to them. 4k down the drain for nothing.

Jin is amazing, she takes her time to make sure I am comfortable and I really appreciate her.

Jin is awsome!

I was very nervous, but Zeena but my mind at ease, very awesome lady 😅

Best experience with the best staff. Great results until now. Love the services.

Hello, First of all, Thank You Ideal Image, and just want to say it's worth every penny. I have Mallory Villafuerte take care of me and It's always pleasant on each visit.. I will totally recommend it and the result after a few visits was amazing.. I am Hairless!!!

Staff are very friendly and accommodating. They go above and beyond when providing service. Would highly recommend Ideal Image South Surrey!