I had the Ultra Therepy treatment done and it was not just 'uncomfortable it was painful especially on the cheeks and under the chin/neck area. My nurse was spectacular, talking to me and making sure I was ok, asking if we needed to stop and take a break. After the procedure she would give me an ice pack for the swelling and give me feedback on what to expect over the next few days and weeks . This procedure is not for the faint of heart. Don't be fooled, depending on how deep the ultrasound has to go down,it is very painful. Would I do this procedure again? No it was too painful.

Simran was an incredible technician, extremely kind and the epitome of professionalism. She did her best to make it an absolutely painless expierence, and while laser really can never be considered painless, the expertise of Simran really went a long way to show exactly how someone who really knows what they are doing can make the entire process so much easier.

Jin was absolutely fantastic. She was quick with the whole treatment and applied aloe vera or an ice pack immeadialy as requested. Jin was also the epitome of professionalism, even while the treatment was making me laugh when she got to my more ticklish areas. All in all, one of the best professionals I have ever met and a genuinely kind person, 10/10

While I was disappointed with the false information about services offered in Canada (via the US sales rep that arranged the membership), the service I received by the BBL nurse at the South Surrey location was exceptional. Her honest professionalism and knowledge exceeded my expectations in comparison to similar IPL services I’ve received at other beauty clinics over the years. Whether or not the treatments work long term has yet to be determined but she was honest about the length of time it could take to achieve my desired results. I’m happy with the experience but wish I wore sunscreen all these years so I don’t have to spend the money removing so many spots 😉

Jin is extremely considerate and very thorough. It’s easy to make and reschedule appointments. Overall very clean and professional.

I highly recommend Ideal Image South Surrey if you are looking for top-notch service. The staff are friendly and accommodating. I've had the pleasure of meeting Jin and Simran, they go above and beyond to ensure that I am comfortable and made my experience a pleasant one.

This place is really nice and they make sure you are always comfortable. I love how sweet and caring jin is during the whole process. Very clean!!

Jin and Simrin were very professional and informative. They made me feel comfortable and safe. Great job ladies!

Amazing group of people!

It was great. Friendly informative staff. Answered all of my questions. So far my experience has been excellent. Jin is great!

Jin is the best. I hope to get her for my treatments 😁

Jin is a very amazing nurse as she makes you comfortable and take care of everything. And she is very friendly and kind.Thank you.

Jin is diligent & does a thorough job! Would highly recommend this location. Staff are professional & very kind!

Jin was great!!! Thank you do much!!!!

Jin was amazing, so attentive and caring.. she always made sure I was comfortable during the whole treatment 🙂

Jin is an amazing technician, she is very caring and efficient while performing laser hair removal. I always feel safe and comfortable around her knowing I am cared for and any concerns I may have are always addressed. She is very kind and friendly as well. She makes the treatments more enjoyable. My last treatment I had a bit of a reaction and she helped by checking on the area as well as giving me creams and checking up on me before her shift ended. I appreciate all of her effort. The staff at this location are also very sweet and friendly.

The staff is always friendly. I’ve had Jin (nurse) twice now for treatment and she’s always pleasant and social. She makes sure I’m comfortable at all times and works quickly to minimize discomfort. From what I can see, I’m getting great results. I would definitely recommend this location.

The environment is so clean, friendly and everyone is very kind. Glad I choose this place :))

Jin is amazing and 10/10! I’m so happy she was my nurse for my appointment!!

I felt very comfortable, relaxed and taken care of here. I had a terrible experience elsewhere, so was very happy to have landed here. Jin is the sweetest and so professional!

Jin is so professional and thoughtful! Everyone is very friendly and helpful

Jin was very friendly and I was very happy with her service! Highly recommend 👌

Awesome awesome awesome Gin is so good and so knowledgeable! Love going here!

I am soo happy with the result… i would for sure recommend it, its worth each penny……. All the nurses are soo good, they are gentle soo helpful and amazing in what they do.. i have a very sensitive skin, but the after care they provide is just out of the world… I would give them a hundred stars for sure… I just love my sessions with DALE…. She is amazing 🤩

Zero concept of customer service. Nurse was late, front counter receptionist’s were to busy chatting about what they wanted for lunch. Would not go back again.

I am so happy with my results at ideal Image. I just saw Simran at the South Surrey location and she made the experience as enjoyable as possible. Very friendly and professional.

Jin made me feel so comfortable during my entire appointment. So lovely receiving treatments for Ideal Image!

Mallory did a great job on my first treatment. I honestly thought it would hurt a lot but it did not. Maddy and Nicole were very helpful with finding me a package that was right for me. They even got me in on the same day! So happy 🙂 Fatima was also great with her customer service, got me booked in quite easily for my second visit. Honestly the South Surrey location is awesome!

It was really good and she treated me patiently gave my time to relax after every section

Gin and Simran are the best

I had laser done by Simran and Alisha and they both made the experience super comfortable and relaxing.

Very Quick, professional and polite. Jin was amazing at the south surrey location. Highly recommended.

Such a nice team. Always clean and organized rooms. The staff is always understanding and the nurses are super patient and professional. Jin specifically is very caring and takes her time with me and never rushes the procedures (since they can get kinda painful at times) and I truly appreciate it. Will keep going to this one even for touch ups in the future!

Jin was a great nurse and very accommodating … given the discomfort of the hair removal procedure. She made the experience a lot better! Clinic is clean, organized and the front desk staff are very professional and friendly.

My service with Jin at the South Surrey location was amazing! She was so thorough and careful with all areas- thank you!

Jin was great! Friendly, professional staff

Laser hair removal at Ideal Image. Jin is so nice and has a great easygoing personality that makes me feel so comfortable. They keep booking appointments until the hair removal is perfect!

Jin is one of the best nurse.

Jin and the whole team at Ideal Image have been amazing. 10/10!

Honestly, If I knew how painful this is going to be, I would have never done it. I believe I am still owed one treatment. I spoke to the technician at the Surrey location in December and she was supposed to get back to me to see if we can change the last treatment for something else instead of going through the pain again. I have not heard back from her as of yet

Jin was great, extremely personable and professional!

Jin is amazing so friendly and made me feel so comfortable. Thank you!!

Jin is very professional and attentive.she did a really good job.Appreciate her work 👍

Excellent service

Best decision I ever made, switching from waxing to laser! It takes a couple treatments to get the results you want but it so worth the wait.

Amazing services and staff! Jin did my laser hair removal and she made the whole experience painless and comfortable. Highly recommend to anyone looking for high quality service and experience.

Jin was knowledgeable and able to tailor the service to my needs. She was very aware of making the experience aS comfortable as possible.

Simrin was awesome, she did a great job on my face! Would definitely recommend

Very clean place! Girls are very considerate of your needs. Work with you. And are very knowledgeable. Easy to talk too as well. Thanks gin!

Highly recommend Simran and Jin! Quite the professionalism and felt comfortable with the immaculate service!

I have done cool sculpting with Jin at the South Surrey location. I have nothing but good things to say! Jin was very knowledgeable, helpful and very professional. The results I have gotten from cool sculpting exceeded my expectations. I am thrilled with the results. I highly recommended ideal image 😀

Great experience with Jin at the South Surrey location! Highly recommend!

I have been going to Ideal Image for over a year. Jin is always very kind, understanding and professional. She tries to make the experience as comfortable as possible, which I appreciate it! I definitely recommend their services.

Jin was great. She was super nice and kind. Loved their service

Friendly and professional in simple words. Amazing staff, very accommodating. Also a very special thanks to Jin for making me so comfortable and stress free during the whole process, she is an amazing person.

Jim was great, very professional and talked me through the process.

Just had a nice session with Jin! Always a nice visit 🙂

My nurse Gin was awesome!! So grateful for her care and expertise!!

Jin was great! She was very attentive and made sure my experience was comfortable.

Great experience. Jin was so lovely!

They have amazing staff, Thank you Jin for making my last treatment a great experience!!! Highly recommend!!! Definitely coming back for my touch up. 💕💕💕

Every time I visit Jin she does such a great job that it amazes me! She’s very through and takes great care of me. Her instructions are very clear too and he’ll so much later! Can’t wait to see her again for my next appointment :))

Jin is wonderful. Any tech I've had is always very friendly and attentive. This is the only place I've had results show after 1 treatment.

Jin helped me out with my treatment and she was amazing! HIGHLY recommend 🙂

Great results, fantastic service!

Misguided by the staff charge my credit card without even making sure that my skin is treatable or not And now they have to review my case in order to return my money Why didn’t you review when I first came in you were in so much hurry to take my money and sit on it for six months this is really bad customer Service I wouldn’t recommend this place to anyone Plz stay away from this place

Very friendly staff!

The process of getting information on laser hair removal is very secretive and frustrating. I had to set up a meeting and was called by someone who said very rudely "are you ready for your meeting now?" and then transferred me to someone in the States without explaining the process or what was happening. I don't know why I can't just get information from my local Ideal Image without all the hassle. It felt very impersonal and similar to a car dealership. It is hard to follow through when there is a lack of transparency or personalization.

Jin was an amazing nurse and the South Surrey location has been great. Everything is clean and safe and and staff are always pleasant and helpful.

Thank you JEN for professional hair removal! Made it a comfortable experience overall. Slight pain but worth it. Recommend!

The nurse I had was very nice and very proficient with the Covid 19 procedures!

This review is to make people aware of what ideal image is doing. I spent over $4000 to do my legs and armpits and everything was fine in the beginning until COVID came. Ideal image was shut down for over a year and I also got COVID. When covid hit and everything was shut down we were told that our contracts would be honored and not to worry. I was told repeatedly by staff that I have 9 treatments no matter what, it didnt matter how long it took. I even got them to make notes in my file because I was worried. Fast forward after getting covid and I try to make an appointment to now be told by staff that my 9 treatments were no longer valid. They gave me 1 "courtesy" treatment but have since denied my requests for the rest of the treatments I am owed. I have only had 6 treatments in total! The people in the office have told me that all of this came from head office and they have no power to fix this issue.. So what did I do, I contacted head office and the girl acted nice...said someone would call me and we would "make this right"..well that was almost a month ago and I cannot get ahold of the girl I talked too and no one will call me back. This is not right! This is not how you do business! You tell people, DONT WORRY, WE WILL HONOR ALL OF YOUR TREATMENTS....then turn around and deny them. DO NOT GO TO IDEAL IMAGE. They are not trust worthy and extremely unprofessional. They do not care about you, me or anyone.

Extremely rude staff.. I was told over facetime aptmnts by their staff that BB LIGHT treatment is suitable for my skin.. I signed & paid $1155 for the treatment.. when I went for the treatment I was told BB is not suitable for my skin & they tried to sell me other products.. When I declined & asked for my cash back it took them 4-5 weeks to send my $1100 refund.. They still haven't refunded my $55 & noone has answers for not refunding my full amount.. please Beware of such fraudulent companies.. Do you due diligence before you sign up & pay ur hard earned money.

Everyone has been accommodating of my tight schedule and always checks in on me lol throughout the appointment. Would recommend!

Very friendly and attentive. Loved the attention provided and very informative. Would definitely recommend them to friends and family.

Nicole and Jin are awesome. Can’t say enough good things about the Surrey location.

Love the girls at Ideal Image White Rock! They go above and beyond to ensure you are comfortable and happy! Check them out!!

JIN is really nice, helpful and professional

Everyone is always super nice and helpful. Always check to make sure you are ok through every step of the procedure.

Friendlt

This experience started off so well for me but when covid happened they started lacking. My hair kept growing back and they keep lying about the prices. My contract expired during covid when we were on lockdown. The prices kept going up each time. They guaranteed my hair wont grow back but after my 11 appointment treatment, they kept growing back and the hairs got longer then before. Would not recommend. And i would NOT go back to them. 4k down the drain for nothing.

Jin is awsome!

Jin is amazing, she takes her time to make sure I am comfortable and I really appreciate her.

I was very nervous, but Zeena but my mind at ease, very awesome lady 😅

Best experience with the best staff. Great results until now. Love the services.

Hello, First of all, Thank You Ideal Image, and just want to say it's worth every penny. I have Mallory Villafuerte take care of me and It's always pleasant on each visit.. I will totally recommend it and the result after a few visits was amazing.. I am Hairless!!!

Staff are very friendly and accommodating. They go above and beyond when providing service. Would highly recommend Ideal Image South Surrey!

Dale and Simran were excellent during my laser hair removal treatment. They are both friendly, professional and thorough with my treatment.

Dale was amazing and provided quality laser treatment. She did not rush the appointment but rather took time to ensure I was treated properly. I am also so impressed with the results for hair removal. Thank you Dale

Would highly recommend Ideal Image South Surrey! Zeena and the rest of the staff at Ideal Image were extremely professional, friendly and welcoming.

Zeena did a fabulous job, very friendly and gentle and made my appointment comfortable

I had ashley and she was amazing!

Very clean facility and on time scheduling and staff are very friendly. Zeena made me feel very comfortable and at ease throughout the entire procedure, she was very knowledgable and efficient and took time to explain the procedure in detail, A great asset to the office. Rgarding the procedure, I had some marks and soarness for 2 days but it disappeared on the 3rd day and skin look fresh. Result, it's still to early to know, as it takes 6 months to see the ultimate effect of the procedure. Hope for the best outcome, overall highly satisfied!

Zeena at the south Surrey location is amazing. Shes very friendly, patient and professional and has excellent customer service skills. Would recommend her if you’re going to the south Surrey location!

If I could give a negative rating to this business, I would give it a -5. It has a very huge service gap. Communication is five star if a customer is interested about the service. I inquired through the website within 10 minutes I got a call back and an email, hands up to that! Then I had to request for a refund because of other matters, I do not get any communication, any feedback, nothing, zip! Where is the so-called best in class service?! Do not deal with them, there are others that will serve you better. This business is NOT an “Ideal image” of a business.

Nurse Jin was very knowledgeable, personable, and attentive to my needs. She made me feel comfortable right away by explaining the process which was all new to me. Since my session was so long, Jin checked in on me frequently and made sure I was as comfortable as I could be. The whole experience was very professional and stress free. Thanks guys!

I've been elsewhere for treatment but once I found ideal image I haven't gone back. Professional, knowledgeable and patient staff... especially Nicole. Definitely recommend their service.

The nurse was super attentive and nice and distracted me during the painful parts of the procedure. However the booking process was very unprofessional and their hours really don't work for people who have 9-5 jobs!

I would definitely recommend this Medspa! Ask for Zeena when you go for your next appointment! She is very friendly and makes you feel very comfortable by communicating with you during your treatment! Don't forget to ask for Zeena!!

Went in today, and Dale was amazing! I always go in for full body laser hair removal and every time I go, I'm always satisfied! She took really great care of me and was super supportive and kind during the appointment. She was also very thorough throughout the process making sure to not miss any spots! I also wanted to add a review about my last appointment where I had my laser done by Zeena. She was also very friendly as well, and did a great job breaking the awkward silence haha she is very talkative and that's awesome for when dealing with pain, it kind of distracts you from it! Overall both nurses have been super professional and supportive! I'm hoping to get either for my appointment the next time I go! 100% recommend this place:)