Vancouver (Granville)

2825 Granville Street
Vancouver, British Columbia V6H 3J4
778-655-1852

Current Promotions

Monday 09:00am - 06:00pm
Tuesday 09:00am - 07:00pm
Wednesday 09:00am - 07:00pm
Thursday 09:00am - 07:00pm
Friday 09:00am - 06:00pm
Saturday 08:00am - 05:00pm
Sunday Closed - Closed

Address

2825 Granville Street
Vancouver, British Columbia V6H 3J4
778-655-1852

Our South Granville MedSpa is located on Granville and 13th next to TD bank. Only a ten minute drive from Downtown Vancouver and easily accessible via Translink, we are surrounded by unique designer boutiques and the top rated gourmet restaurants. Lovers of fine art or beautiful interiors will equally be delighted by the many galleries, antique collections and designer décor stores across the neighbourhood. After your treatment, you can enjoy a cup of coffee and pastry while getting inspiration from one of the many attractions in South Granville.

Our Registered Nurses have been extensively trained at our Cosmetic Institute in a range of services including Laser Hair Removal, CoolSculpting, Ultherapy, and BroadBand Light Therapy.

Our staff is always willing to talk about whatever concerns you may have – small, big, or anywhere in-between. Call or drop into Ideal Image Granville, we’d love to meet you!

4.0/5
4.0 /5
323 Reviews

Google
1.0/5
Jun 13, 2022
Google Ideal Image Granville
Its amazing to see all the good reviews here recently. They have been offering a large discount to those who post a positive review and wow its really working!! Instead of getting a discount, Ill choose to share my most recent experience. During my last treatment there was a number of spots that had been missed. I called the clinic a week later to make an appointment to come back to have the missed spots treated. The day of my appointment a hour prior I had a call from the clinic to cancel my appointment due to no staff. After waiting on hold for over 25 min they booked me in for the following week. I came in for my treatment and had most spots treated and was then taken to the front to be checked out. The receptionist tried to charge me again for the full treatment price of my full legs/ lower and upper that I had paid in full last week and told me that I was booked into the system for a "touch up" and will have to pay for the 3 areas they zapped. They further explained that they person that rebooked my appointment they cancelled didn't do it right, therefore there's a balance outstanding of the same amount I paid last week. After re explaining the reason I was there( they missed several spots that I paid for) I was told they would have to review this with the manager and they would get back to me.......I should mention that I have had about 10 treatments on my legs and arms with no results thus far. Every time I come in they miss several spots of hair and are not very thorough. It would be so nice if one time I would go in and things would go smoothly......I see that they are offering a large discount for positive reviews. However they will not provide any free treatments to clients that spend over $15k with bad results. Disappointing time and time again.
Google
1.0/5
Jun 9, 2022
Google Ideal Image Granville
SCAM. DO NOT PURCHASE! In winter of 2019, I purchased a 16-month LHR contract. When the pandemic shut everything down, though I called every week for months to find out when/if they would reopen and left messages, there was no communication whatsoever. I finally happened to be in the area of the clinic months later and saw that they were open, went inside, and was able to make another appointment. Since it had been so long since my last treatment, it was like starting over from scratch; if they had returned my calls or messages, this wouldn't be the case. After being assured that my contract had been extended due to the closure and I would not lose any time or services, I went to book another appointment and found that they had LIED and I would be charged. It took months more for someone to get back to me about my complaint and they just told me, essentially, too bad. Do not trust anything they say.
Google
1.0/5
Jun 8, 2022
Google Ideal Image Granville
They love scamming people. Get u sign contracts and cancel appointments on their own and take the full payment and then don’t even return the money. Selfish sharks who would even eat and sell u off to fulfill their bank account. N For ur information you already talked to me about this after telling lies to me for two years and now all you and your head office people can say is” we understand your frustration but we can’t do anything about it. “ I hope and pray to God that you “DO” go through the frustration and harassment I am going through” so that you can feel the pain yourself in real.
Google
5.0/5
Jun 7, 2022
Google Ideal Image Granville
Came back to do a quick under arm touch up with Christa, she was so nice and quick! Highly recommend coming here, all the girls are so nice and professional
Google
5.0/5
May 30, 2022
Google Ideal Image Granville
Megan and Caleb were both so professional, kind and helpful.
Google
5.0/5
May 28, 2022
Google Ideal Image Granville
Had my second hair removal treatment today, Krista was very professional and sweet, and my treatment went smooth and easy! Thanks Krista!
Google
5.0/5
May 27, 2022
Google Ideal Image Granville
Simran was amazing!!
Google
5.0/5
May 26, 2022
Google Ideal Image Granville
Maribelle and the other nurse who did my laser treatment were amazing! So professional and informative! Definitely coming back again and I would recommend them to anyone and everyone! Was awesome!
Google
5.0/5
May 24, 2022
Google Ideal Image Granville
Excellent service for my first appointment, Maribelle was very thorough, shared a lot of information about what to expect and made me very comfortable during the session. I look forward to seeing the future results
Google
5.0/5
May 19, 2022
Google Ideal Image Granville
Everyone is very freindly and it's enjoyable
Google
5.0/5
May 18, 2022
Google Ideal Image Granville
I don’t know where to begin, everyone -I mean every single nurse that I’ve seen; everyone from the front desk to the sales team- has been fantastic! I know that I receive the best service at Ideal Image, cause the results are amazing. This is good value for money because registered professionals perform the procedures and everyone is kind and conscientious. Marta Williams RMT she/her
Google
5.0/5
May 16, 2022
Google Ideal Image Granville
Awesome as usual!
Google
3.0/5
May 14, 2022
Google Ideal Image Granville
I’ve seen some good results but also some Not so good results. I would say start with one area of the body instead of paying upfront for many body parts. This way you can see if it’s working well for you. And purchase more as you go.
Google
5.0/5
May 13, 2022
Google Ideal Image Granville
Crystal is amazing! She explained everything ver clear and makes me feel comfortable at the treatment
Google
5.0/5
May 12, 2022
Google Ideal Image Granville
I had a great session with Crystal at the Granville session
Google
5.0/5
May 11, 2022
Google Ideal Image Granville
I haven’t done any sessions with ideal image because of the amount of reviews I have seen of people saying that they got scammed or locked into a contract however I was on the phone today with kaleb and he put my mind at ease. He made me feel extremely secure and when I explained my situation to him… he was able to effectively answer all of my questions. I’m excited to start my sessions and I think the customer service is 10/10! I would not be doing this treatment if it wasn’t for kaleb.
Google
5.0/5
May 10, 2022
Google Ideal Image Granville
Maribel and Crystal are both super knowledable, friendly, and professional. Both have great attention to detail! Highly recommend.
Google
5.0/5
May 7, 2022
Google Ideal Image Granville
Awesome experience and excellent attention from Mariane and reception ladies.
Google
5.0/5
May 6, 2022
Google Ideal Image Granville
She was wonderful, and nice job down.
Google
5.0/5
May 2, 2022
Google Ideal Image Granville
Megan and Kristin were excellent! I’ve gone for 3 treatments now, I’ve seen a huge difference. Reasonable pricing and speedy treatment times. I wish I’d done this sooner!
Google
5.0/5
Apr 26, 2022
Google Ideal Image Granville
I love it here, everyone is super nice and friendly. Crystal does an amazing job with my appointments, super quick and so kind!
Google
5.0/5
Apr 26, 2022
Google Ideal Image Granville
Very professional and fast.
Google
5.0/5
Apr 18, 2022
Google Ideal Image Granville
I had excellent service in Granville location. Maria and Simran were my nurses and they are amazing. Thank you so much
Google
5.0/5
Apr 12, 2022
Google Ideal Image Granville
Great experience with my technician #Crystal.
Google
5.0/5
Apr 8, 2022
Google Ideal Image Granville
Megan was so friendly and knowledgeable. She made sure I was comfortable and did a thorough bbl treatment. Thank you!
Google
1.0/5
Apr 4, 2022
Google Ideal Image Granville
Line dropped. Waited for 1h when I was told wait is 5 mins. Call rep was not familiar with Canadian services and the advertised pricing and quoted pricing varies substantively, by thousands. Feel scammed. Never going to contact this service again
Google
5.0/5
Mar 31, 2022
Google Ideal Image Granville
Always great coming here! Megan and all the other nurses are great 🙂
Google
5.0/5
Mar 29, 2022
Google Ideal Image Granville
Very knowledgeable and professional staff. Had all my questions and concerns addressed in a friendly manner. Would highly recommend this clinic to anyone looking for laser treatments with great results!
Google
5.0/5
Mar 28, 2022
Google Ideal Image Granville
Maribelle was great. She did a great job
Google
5.0/5
Mar 21, 2022
Google Ideal Image Granville
It was excellent. I don't recall the name of the nurse but she was very patient with me while undergoing the treatment. She made sure I was okay during and after the treatment.
Google
4.0/5
Mar 4, 2022
Google Ideal Image Granville
Technician/nurses always really friendly and professional. Overall service was great. I do think I need a few touch ups on the areas I had laser hair removal to be completely free of hair, but the reduction in hair is really good. Very happy with results.
Google
1.0/5
Mar 2, 2022
Google Ideal Image Granville
I'm not happy with the results at all and I would not never recommend you to any other customers and I'll leave review it's been over a month and There is no changes on my face it's like nothing happened specially on my upper face. It was a waste of time and money from my view. Actually if the any starts I will choose that one
Google
5.0/5
Mar 1, 2022
Google Ideal Image Granville
The specialist is very detailed on my face, thank you 😊
Google
5.0/5
Feb 28, 2022
Google Ideal Image Granville
Lydia and Fria are always very friendly, had Maria, Megan,Preet and Nim and other nurses for my treatments they are all very knowledgeable and professional. Highly recommend this place.
Google
1.0/5
Feb 24, 2022
Google Ideal Image Granville
They explicitly told me I would have permanent hair loss. After spending $8000 and 1.5 years later of ten treatments I still have hair growth in many areas. Some areas looked like they’ve never been touched. I wouldn’t recommend their services to anyone.
Google
5.0/5
Feb 15, 2022
Google Ideal Image Granville
I just recently had my first laser treatment with Preet and she was exceptional! She was great at going over any questions and concerns I had, as well as taking the treatment slow to ensure I was comfortable. Overall great service from her to the front desk staff! Definitely will be going back for another treatment soon!
Google
5.0/5
Feb 9, 2022
Google Ideal Image Granville
Friendly staff super professional and great results
Google
5.0/5
Feb 2, 2022
Google Ideal Image Granville
Megan is amazing! Thank you for the detailed explanation through the all Ultheraphy procedure and for your patience.
Google
5.0/5
Jan 27, 2022
Google Ideal Image Granville
Maribelle is the best medical provider. She does all my treatments. Extremely patient, fast, professional, and nice.
Google
5.0/5
Jan 19, 2022
Google Ideal Image Granville
Trustworthy and reliable service. They might be a bit more expensive than other providers but I know here i’m getting the best and safest treatment. They have regular deals and various packages to choose from and everything is pretty transparent and straightforward. I also want to shoutout my nurse Crystal who is so delightful to work with, she is super knowledgeable, empathetic and helpful. The front desk staff are always so lovely as well, thank you everyone for your great service 🙂
Google
1.0/5
Jan 18, 2022
Google Ideal Image Granville
the worst place on earth
Google
5.0/5
Jan 17, 2022
Google Ideal Image Granville
My experience in Ideal Image was very good. I’m happy with the result of my hair removal to my armpit. Well done
Google
1.0/5
Jan 12, 2022
Google Ideal Image Granville
Never recommended this unprofessional place, I paid them in full but didnot get all my treatments as I was out of the country for a while and stucked because of covid I in the meantime I keep sending them emails, but didn't get a single reply from them ,now I came back and requested to start my treatment and they are not giving me any update. I send emails to the manager and didn't get any response. Don't waste your money going to this place.
Google
5.0/5
Jan 10, 2022
Google Ideal Image Granville
Friendly staff at front desk, their location is very clean & relaxing. Maribelle did my treatment, she’s very kind, knowledgeable & comforting through the entire process.
Google
2.0/5
Jan 10, 2022
Google Ideal Image Granville
I paid for $2500+ for laser hair removal and everything was fine before Covid - I would have recommended them. However, with covid, unfortunately along with the clinic closing, I was laid off and had to move back home (different province). Once things started getting back to normal, I was back to my job and back in Vancouver. I reached out to Ideal Image to see if I could continue my treatment because I had only recieved 4 or 5 out the 9 (or more) I had paid for. After phone tag back and forth between the head office (they never answered during business hours) I was told that they are closing my account because they cannot get ahold of me. I explained that I fly for work so when I am in the air I cannot answer my phone, nor can I when I am out of country and to please reopen this for discussion and reach me by email. They said they would. Its been months and I have not heard from them by email. I wasn't hoping to get my money back, I was hoping to get the treatments I had already paid for. If you are to get services from Ideal Image, I highly suggest paying per treatment and not package deals. I am disapointed in the lack of communication and unforeseen events/covid flexibility with Ideal Image. Sad to see the same situation happened to another perso who let a review.
Google
5.0/5
Jan 8, 2022
Google Ideal Image Granville
Great customer service every time! I had Maribelle for my last contracted laser hair removal appointment. She was extremely pleasant and meticulous to capture any remaining hairs. She was also very patient and knowledgeable, explaining to me what I can expect for any remaining hair growth. Thank you Granville Ideal Image team 🙂
Google
1.0/5
Dec 31, 2021
Google Ideal Image Granville
nurses have been great but administration Terrible. I asked for call back regarding issue over months ago and still nothing.
Google
5.0/5
Dec 27, 2021
Google Ideal Image Granville
I have received BBL from 2 practitioners in the Granville location in the last 6 weeks. Both treatments were excellent and I can really see the results. Thank you.
Google
1.0/5
Dec 27, 2021
Google Ideal Image Granville
I am really frustrated on your customer service
Google
2.0/5
Dec 16, 2021
Google Ideal Image Granville
I’m really unhappy because I got home and I noticed the nurse didn’t touch some areas I paid for around my upper neck and I have a lot of hair there now.
Google
5.0/5
Dec 11, 2021
Google Ideal Image Granville
Crystal was amazing. She was super nice, professional, and quick.
Google
1.0/5
Dec 9, 2021
Google Ideal Image Granville
!!!DISHONEST, BAD FAITH!!! I spent 3000+ to purchased 9 hair removal treatments (underarm +bikini) before the Covid, and I only finish 5 of them. Their clinic was closed during the Covid, and I called several times during the covid, but no one pick up the call. Through the pandemic, I didn't received any email from Ideal image telling me that when the clinc was closed and when the clinc will be reopened. This August, the covid situation is better. I visited their Clinc and found out that their clinc was reopened. When I tried to book an appointment and continue the treatment, they just told me that unfortunately your treatment was expired and they cannot do anything about it. I have to pay for touchup ($300+ per treatment) to finish my treatment. I called the customer services 3 times regarding to this issue, the first lady told me that she cannot do anything and she will give me a call back after she ask. However, no one called me. After a month, I called again, a lady told me that she can offer me free underarm area tough up, but I have to pay for the bikini area. I think the solution is fair enough. But today, when I call in to book appointment. The customer service (Keith) told me that he cannot do anything because he didn't see a note in his computer. Interestingly, every time the tough up fee they told me was different. When I purchased the treatment, they told me it's $18+tax. When I called them recently when me contract was expired, they told me it's 300+. Moreover, they cancelled my appointment twice one day before my treatment since their nurses was sick. I was happy to coordinate and change the treatment time. But now, when my treatment was delayed due to the Covid, they just told me that sorry you have to spend money again. Ridiculous!!! I can't believe that I have recommended them to many friends. There are actually lot's of clinic out there can do the same thing or better and the price is a lot more reasonable. Most importantly, they cannot ensure consistency with what they have promised. HONEST REVIEW HERE: If you still decide to purchase any treatment with them, please read their contact very carefully before you sign, and keep the contract with you forever until you finish your treatment!!!! Because they can easily tell you that they can't keep their promise since they don't have a note in their computer.
Google
5.0/5
Nov 27, 2021
Google Ideal Image Granville
I had a great experience with Crystal. She's amazing and detailed.
Google
5.0/5
Nov 27, 2021
Google Ideal Image Granville
Everone is so respectful. Maribelle was so thorough and informative.
Google
1.0/5
Nov 24, 2021
Google Ideal Image Granville
This is a review on their BBL treatment. Six months ago I purchased a promotional package for BBL treatment for $750. Obviously during time of Covid they only offered the consultation via zoom which it did not make any sense! The sales representative assured me that the three sessions will be more than enough for my minor dark spots. However as soon as I finished my first session they started telling me that the recommendation is five sessions which is a $1200 package. ( I emailed the sales rep to share my feedback and yet to hear back!!) The fact that they push people to purchase 3 very expensive treatment knowing very well it simply doesn’t do anything so they can cash out on the sales commission it’s simply preying on ppl’s trust . Nevertheless I finished all my 3 sessions and waited one month after my last session to see if I see any improvement which I did not. I reached out to them sharing my concerns, they asked me to go back to take some pictures the nurse who took pictures also acknowledged the fact that she sees no improvement, no change and there are in fact new dark spots as a result of Thai treatment. I was told they were going to get back to me but two weeks later nobody did. I followed up myself, I talk to a lady she read the updates on my account ( no one even bothered to call me and notify me of the updates) and told me there’s really nothing they can do! After explaining to her the situation and how unhappy I am she assured me she’s going to get in touch with the regional manager and get back to me by the end of the day which obviously did not happen. False advertisement, lack of quality of the service, pushy sales people that are based out of united state, true definition of an Ideal Image for a company! As unhappy as I am with the treatment and the cost of it I have to mention the staff has been polite and sympathetic but no resolution has been offered. I have four other friends experiencing similar poor quality of the service, we all purchased our treatments around the same time not single one of us is satisfied to put it mildly. —- After posting this review their regional manager called me( as apologetic and nice as she was, ) their only suggestion was buy more sessions at a discounted rate! The irony of charging me more, to fix the issue they have caused due to poor quality of the service and ridiculous sales process is beyond me!!
Google
5.0/5
Nov 22, 2021
Google Ideal Image Granville
Staff is always helpful, friendly and efficient with their work
Google
5.0/5
Nov 22, 2021
Google Ideal Image Granville
Megan was great - professional and fast. Would recommend!
Google
5.0/5
Nov 18, 2021
Google Ideal Image Granville
Crystal did my BBL the other day and she was lovely! Knowledgeable, friendly, and did the job quickly and efficiently ☺️
Google
5.0/5
Nov 15, 2021
Google Ideal Image Granville
Crystal and Caleb were very professional and helpful
Google
1.0/5
Nov 9, 2021
Google Ideal Image Granville
This review is to make people aware of what ideal image is doing. I spent over $4000 to do my legs and armpits and everything was fine in the beginning until COVID came. Ideal image was shut down for over a year and I also got COVID. When covid hit and everything was shut down we were told that our contracts would be honored and not to worry. I was told repeatedly by staff that I have 9 treatments no matter what, it didnt matter how long it took. I even got them to make notes in my file because I was worried. Fast forward after getting covid and I try to make an appointment to now be told by staff that my 9 treatments were no longer valid. They gave me 1 "courtesy" treatment but have since denied my requests for the rest of the treatments I am owed. I have only had 6 treatments in total! The people in the office have told me that all of this came from head office and they have no power to fix this issue.. So what did I do, I contacted head office and the girl acted nice...said someone would call me and we would "make this right"..well that was almost a month ago and I cannot get ahold of the girl I talked too and no one will call me back. This is not right! This is not how you do business! You tell people, DONT WORRY, WE WILL HONOR ALL OF YOUR TREATMENTS....then turn around and deny them. DO NOT GO TO IDEAL IMAGE. They are not trust worthy and extremely unprofessional. They do not care about you, me or anyone.
Google
5.0/5
Nov 1, 2021
Google Ideal Image Granville
Amazing nurses and receptionists! They make you feel extremely comfortable - I’ve only had great experiences so far.
Google
5.0/5
Oct 27, 2021
Google Ideal Image Granville
CRYSTAL WAS AMAZING!! Absolutely love the entire Staff an Ideal Image Granville. Honestly one of the best experiences I have ever had. Highly recommend.
Google
5.0/5
Oct 25, 2021
Google Ideal Image Granville
I had Cool Sculpting done two weeks ago and I'm already seeing results. My covid love handles have been mocking me for a year and a half, and in one afternoon we've changed the shape of my body for the better. Shout out to Ashleigh for being very informative, calming, and skilled with a high tech refrigerated vacuum! Swimsuit season, here I come!
Google
5.0/5
Oct 23, 2021
Google Ideal Image Granville
I have been doing my laser hair removal treatment with ideal image since the past 6- 7 months. I switched location to the Granville one because of a change in residence . I had my first appointment with them today and Marybell was amazing she made me feel comfortable during the whole time and really was the sweetest . Thank you so much . Excited for my next session .
Google
5.0/5
Oct 22, 2021
Google Ideal Image Granville
Sarah is AWESOME. Highly recommend her!
Google
5.0/5
Oct 16, 2021
Google Ideal Image Granville
Another great session! Thanks!
Google
5.0/5
Oct 13, 2021
Google Ideal Image Granville
My nurse was really informative and provided great education about my treatments. She was very friendly and also provided comprehensive treatment which went above and beyond my expectations. I felt my session was very individualized and my nurse made the effort to make me feel comfortable.
Google
1.0/5
Oct 13, 2021
Google Ideal Image Granville
Super expensive place.
Google
5.0/5
Oct 9, 2021
Google Ideal Image Granville
All the People of the staff are very professional and very kind, very well trained and they know what are they doing exactly.
Google
5.0/5
Oct 9, 2021
Google Ideal Image Granville
Marybel was delightful.
Google
5.0/5
Sep 24, 2021
Google Ideal Image Granville
Very friendly staff. Fair pricing. Definitely would recommend
Google
5.0/5
Sep 24, 2021
Google Ideal Image Granville
I love love love this place! No regrets since day one! My recent girl who worked on me, Maribelle was so humble and communicative so I definitely got distracted from the zapping hehe. Would definitely recommend this place! Amazing team!
Google
5.0/5
Sep 11, 2021
Google Ideal Image Granville
I highly recommend Ideal Image Granville! Sarah is a top-notch Coolsculpting technician, she has a passion and love for her job that shows in her knowledge, instruction, precision, and execution, with a can-do attitude that has inspired me to work harder at keeping fit to get the most out of my Coolsculpting treatments! I will only see Sarah for all my Coolsculpting needs!
Google
5.0/5
Aug 28, 2021
Google Ideal Image Granville
Desiree was such a doll! While having my laser hair removal treatment she made sure to make me comfortable with cooling packs and squishy stress balls. The time went by really fast as we chatted the whole time . Desiree checked in often to see how I was feeling and reinstated consent periodically throughout the treatment. I would recommend ideal image on Granville for all of your laser hair removal needs!
Google
5.0/5
Aug 28, 2021
Google Ideal Image Granville
My laser hair removal service with Megan is always detailed, friendly and comfortable. My results have been even better than expected. It is always a treat to walk around the area, and grab a coffee or do a little window shopping if I arrive early. Definitely recommend!
Google
5.0/5
Aug 27, 2021
Google Ideal Image Granville
Very good environment, well trained staff, professional, clean and on-time. I am recommending Ideal Image to everybody that are looking for their services. Sara, their nurse, has years of experience and her skillset is unique.
Google
5.0/5
Aug 26, 2021
Google Ideal Image Granville
Always a great experience during and after my treatment the nurses are always awesome and always have a good chat while getting g treatment
Google
5.0/5
Aug 20, 2021
Google Ideal Image Granville
Great service. Very kind, knowledgeable and efficient. Always very quick and professional.
Google
5.0/5
Aug 18, 2021
Google Ideal Image Granville
Sarah always makes the appointment so comfortable and quick.
Google
5.0/5
Aug 4, 2021
Google Ideal Image Granville
Megan was great, she walked me through the whole procedure and was nice to chat with through the appointment. Thanks Megan!
Google
5.0/5
Aug 3, 2021
Google Ideal Image Granville
I am really happy with my results from Ideal Image for laser hair removal. The nurses are always very kind and knowledgeable, and set you at ease for treatment. I would recommend this location to anyone looking for med spa services in Vancouver.
Google
5.0/5
Jul 30, 2021
Google Ideal Image Granville
Nurses Marybelle and Simran were professional and caring. Awesome service. Thanks a lot! 😊 Kudos!
Google
5.0/5
Jul 23, 2021
Google Ideal Image Granville
Megan was very friendly and helpful. Answered a my questions and was super professional and attentive. Highly recommend!
Google
5.0/5
Jul 20, 2021
Google Ideal Image Granville
In the process of laser hair removal. The staff are friendly and professional. They will always help you get the best deal as well.
Google
5.0/5
Jul 19, 2021
Google Ideal Image Granville
Preet was an absolute pleasure and made my experience pain free and comfortable. Can’t recommend her enough.
Google
5.0/5
Jul 8, 2021
Google Ideal Image Granville
Meghan is a wonderful technician! She’s friendly professional and very gentle. I really feel in good hands when I’m with her.
Google
5.0/5
Jul 7, 2021
Google Ideal Image Granville
I have gotten laser hair removal and Ultherapy over the last year & I’m very pleased with how Ideal Image Granville keeps their facilities safe and clean especially during Covid. I am considering the cool sculpting as well for the future. My favourite nurse is Nim - she is very calm and kind and it helped me work through any pain! She adjusted the air conditioning and helped me with breaks between tough areas. Make sure you take Tylenol 1 or 3 before any Ultherapy because it can be tough to get through in bony areas. I will be coming back again!
Google
5.0/5
Jul 7, 2021
Google Ideal Image Granville
The nurse who did my treatment today was great! Chatting through the uncomfortable parts of the treatment was a super helpful distraction.
Google
1.0/5
Jul 6, 2021
Google Ideal Image Granville
You’ll throw your money in to the garbage if you go here! We had a terrible experience with this company. They are advertising big lie!!! Had laser hair removal.Didn’t work AT ALL and when we said we are not happy and wanted refund they refused to answer us . Media has to stop advertising them. We are proceeding with legal action
Google
5.0/5
Jul 2, 2021
Google Ideal Image Granville
Loved it there. Ashley was great she have me a lot of tips to take care of my skin and how to avoid sun tan. The staff is friendly and knowledgeable. They genuinely put in a lot of effort to make are experience better.
Google
1.0/5
Jul 1, 2021
Google Ideal Image Granville
Four months ago I had to cancel my appointment due to covid.. so when I was approved from the coastal health that I can resume going out I contacted ideal image to give me a new appointment. So the girl at the front desk told me she would call me back after discussing it with the manager whether it’s safe for them or not.. and it’s been 4 months today and I haven’t heard back.. and whenever I call them nobody picks up the call. I mean thank you guys for treating people so awfully who had gone through this horrible disease. VCH and Fraser health approved I can go out and resume my work and you guys told me that you are not sure.. Thank you for your horrible service.. shame on you!!
Google
2.0/5
Jun 24, 2021
Google Ideal Image Granville
The nurses have always been really great - front desk staff are AWFUL. Also watch out for hidden costs!! They work on a pushy sales model and have no problem lying about the price to get you to sign up. No guaranteed results - after 10 sessions of hair removal it’s not all gone and I’m fair w dark hair.
Google
5.0/5
Jun 18, 2021
Google Ideal Image Granville
Sarah was great she got me in before time as I was early! Friendly and nice! Thanks Ideal Image! 🙂
Google
5.0/5
Jun 16, 2021
Google Ideal Image Granville
Thanks Sarah for the laser hair removal treatment:). Always friendly and professional.
Google
5.0/5
Jun 16, 2021
Google Ideal Image Granville
Great service! Very professional 😊 Angela was knowledgeable, experienced and very quick!
Google
5.0/5
Jun 8, 2021
Google Ideal Image Granville
I had my treatment done by Megan who is super nice and super informative.
Google
5.0/5
May 29, 2021
Google Ideal Image Granville
Desiree is always amazing. Gentle and super lovely to talk with during my 6th session! Love her!
Google
1.0/5
May 28, 2021
Google Ideal Image Granville
After two coolsculpting , nothing change. Waste money
Google
5.0/5
May 26, 2021
Google Ideal Image Granville
My last visit was amazing, best customer service and service in general
Google
5.0/5
May 26, 2021
Google Ideal Image Granville
I always have a great experience, all the staff are so friendly and professional. The procedure is always quick and relatively painless