Vancouver (Langley)

20202 66th Ave
Suite 130
Langley, British Columbia V2Y 1P3
604-259-2941

Current Promotions

Monday 09:00am - 05:00pm
Tuesday 09:00am - 07:00pm
Wednesday 09:00am - 07:00pm
Thursday 09:00am - 07:00pm
Friday 09:00am - 05:00pm
Saturday 09:00am - 05:00pm
Sunday Closed - Closed

Address

20202 66th Ave
Suite 130
Langley, British Columbia V2Y 1P3
604-259-2941
  • Ideal Image Langley MedSpa is located in the SmartCentres Langley off 200th and 64th Avenue. We are across from Best Buy in-between Old Navy and Walmart. We have been improving the lives of our clients in the Langley location, Surrey and the surrounding areas of Metro Vancouver and the Fraser Valley, by helping them become hair free since 2013.
  • You can expect to be welcomed by our friendly and professional staff. You will experience high quality care by our Registered Nurses, that have been extensively trained at our Cosmetic Institute in Tampa, Florida. We pride ourselves as Americas #1 choice in Laser Hair Removal, using the best medical grade laser out there, to combat those stubborn hairs. We also offer the #1 Fat Reduction Procedure, CoolSculpting, which freezes away fat without surgery or downtime. Ultherapy is a non-invasive way to lift and tighten your skin and BBL reduces the appearance of damaged skin and reverses the signs of aging within weeks of treatment.
  • We look forward to meeting you and address any concerns you may have. Please call or drop by our Langley Clinic today!
4.2/5
4.2 /5
426 Reviews

Google
5.0/5
Nov 15, 2022
Google Ideal Image Langley
Love all the nurses and amazing staff!
Google
5.0/5
Nov 9, 2022
Google Ideal Image Langley
I have been coming to ideal image for the past 8 months for hair removal; I have seen phenomenal results that I wouldn’t have expected. My confidence has improved dramatically. Today I did my treatment with Sandy - she was very kind and explained the process to me and was really diligent to make sure that I don’t get any skin irritations. Previously Monika was my nurse and she was very pleasant, she made me feel very comfortable and she took really good care of pretreating and cleaning the area being lasered - I was getting white bumps after the treatments but she cleansed and took care of my skin and it was very comfortable afterwards. Her customer service was really above and beyond.
Google
5.0/5
Nov 9, 2022
Google Ideal Image Langley
Everyone was so great and friendly.
Google
5.0/5
Nov 2, 2022
Google Ideal Image Langley
Great service
Google
1.0/5
Oct 29, 2022
Google Ideal Image Langley
Over all the experience was not pleasant at all they are not into making customer happy or giving a good experience.I don’t recommend.
Google
5.0/5
Oct 27, 2022
Google Ideal Image Langley
Great experience, nice staff!!!
Google
5.0/5
Oct 27, 2022
Google Ideal Image Langley
Kim is very skilled at what she does. She takes the time to make sure the job gets done, above and beyond!!! I've had great results and will keep coming back!
Google
5.0/5
Oct 26, 2022
Google Ideal Image Langley
Really caring staff felt super comfortable! Jas and Chelsey were incredibly helpful
Google
5.0/5
Oct 19, 2022
Google Ideal Image Langley
It was my fourth time at this place. And like everytime, the treatment was great. It is a bit of work but they don't make you feel like it is. Also, they are very accommodating to your needs. I can see and feel the changes.
Google
1.0/5
Oct 18, 2022
Google Ideal Image Langley
Make sure you read all the policies before signing anything. The information being given regarding the treatment programs is both incomplete and incorrect, but very legally binding. For example, seems like an important piece of information to leave out while explaining their full body package and "lifetime guarantee": the unlimited treatments are for a limited time (16 months) and the lifetime guarantee is a $250 annual program that you will automatically be charged every year moving forward. Hm, good to know. They do not schedule you for the consultation that is required for your first appointment, so make sure you ask for additional time; this is more complicated than it sounds, scheduling is the worst part. I have only had 1 appointment, but I have been scheduled incorrectly 3 times so far. First appointment they scheduled me for just legs, and my bikini and arm pits the next day, so I could eventually get them all at the same time and I was told to shave 24-48 hours before appointment. Then, I got an email saying to shave within 24 hours. I showed up, the consultation took up some of the appointment time, so I was now getting my armpits and bikini because they wouldn't have time for my legs. I was then told not to shave for 5-7 days prior to my appointments, lots of different information there, but I'll obviously just listen to the nurse. My nurse asked the receptionist to book a follow up appointment 6 weeks later for the full body (since I would be getting my legs the next day). I leave, they call, the next days appointment isn't long enough to do my legs, reschedule. Next available date, 4 WEEKS later (don't forget, my 16 months has started and is ticking away). So I say "well, if I'm getting my legs done 4 weeks from now, I won't be able to get my whole body done during my next appointment, as we currently have it scheduled. Can I reschedule it now so that there is still some decent availability?" "No, our schedule for December isn't open yet, call back another time.". No problem. So, they said they rescheduled my legs for 4 weeks later, a Tuesday, I put it in my calendar right away, because I would need to leave work early that day to make it in time. This time I didn't get any confirmation for the appointment, so Tuesday comes and I call to confirm my appointment time. It's actually been made for the Wednesday not Tuesday - awesome. Before we hang up, I ask to please book a follow up appointment for my legs 6 weeks out from Wednesday. She says "you already have an appointment on November", I told her I know, but I won't be able to get my legs done during that appointment because it's too soon, so it will only be my armpits/bikini area, I need to make an appointment for my legs now that December's schedule is open. She tells me I also don't get to keep the appointment I have in November, because it was scheduled for a full body, and that's not what I'm getting. So I said "okay, but I can still have my appointment on the Saturday right? You're the 3rd person I've spoken to about not being able to get my legs done during that appointment, everyone knew it wasn't scheduled correctly." "I can't guarantee that". Follow up appointment for my legs, scheduled for 9 weeks after the first appointment. How does Ideal Image make me feel? Deflated and uncomfortable.
Google
1.0/5
Oct 17, 2022
Google Ideal Image Langley
EDIT: After years of being a client I have found Ideal Image to be misleading, dishonest, and unwilling to "make it right" so to speak. It has been one thing after another with this company and I have been left feeling burned more that once. There is stiff competition in the laser hair removal industry, Ideal Image sets themselves apart by being the slimy salespeople who will say anything to get you to sign and pay. I will not be back and I will ensure my group of women know not to fall for the sales tactics they employ here. I LOVE all the staff, they are great people and always make me feel good to be there! I always feel safe and unjudged when I am there, I like to come to my appointments and I feel that I am getting value for my money. This is not a cheap product and it is a luxury item, we are basic, typical women who are CHOOSING to spend their money (which we dont have tons of) on a want and your staff make me feel good about my purchase and worthwhile - thank you for that. Thank you JAS for being such an amazing nurse. So knowledgeable and professional. I always have the best experiences with staff - I am not ready to recommend Ideal Image until I see how they handle my failed treatment - I have only seen a 25% reduction after completing hair removal treatments on my upper lip and chin.
Google
1.0/5
Oct 15, 2022
Google Ideal Image Langley
Honestly this place is a rip off
Google
1.0/5
Oct 14, 2022
Google Ideal Image Langley
I went through the whole financing thing and it was difficult. I’m stuck to pay $1671 for a service I haven’t even attended nor do I ever want to attend ever because they won’t refund me because I signed a contract. Yes, I should’ve not signed a contract, but I felt pressured into it. This is legit horrible service. Do not go to this place. I’ve gone to the police about this too. I filed a complaint through BBB too. Nothing so far. And also, they don’t pick up their phone or email back to you. I’ve been dealing with this since Sept 21 and still no answer. I am truly frustrated. Online it says you can cancel within 30 days but nope. They won’t let me. Also, they will reply with an automated reply. This doesn’t mean anything. I have wrote how many reviews and still no one has reached out to me. I have called but no one answers…
Google
1.0/5
Sep 11, 2022
Google Ideal Image Langley
I paid almost 3k for laser hair removal which did not work at all. When I did an online consultation with a representative, she explained that a big portion of hair will be reduced at the end of the treatment. I received either 7 or 8 sessions of laser removal, however, I have not seen a change in the hair density or the thickness. I explained this to my nurse at the time, and she went over the bikini area twice in my last session and advised me to talk to the front desk. After I talked to the front desk, they told me that they are going to talk to the head office for a few free sessions. Here we are, months later with no calls or emails back from IdealImage. I called the Langley office last week, and the receptionist told me they did not even create a complaint at that time, so now I'm waiting for the US head office to contact me, which was supposed to happen last week. The payment plan and financing were really challenging for me, I had to do an extra part-time job to pay for it, and here we are, months later 3k lost, bad communication, and a false service advertisement. If any Ideal image rep would like to contact me from Langley BC or the US office, pls email me. Update 2: After I made a complaint over BBB, I received this comment: "Thank you for your review. We will have someone contact you to address your concerns. Please allow 3-5 business days to receive a call" on August 11th, Still no call on August 16th.
Google
1.0/5
Sep 2, 2022
Google Ideal Image Langley
Used laser hair removal for my underarms and it did NOT work. I’ve called, and asked for more info and refunds or more sessions and they didn’t believe that I could still have hair. Calling is a nightmare - and they just called to ask if I wanted more services for their promotion….
Google
5.0/5
Sep 2, 2022
Google Ideal Image Langley
Jaimie and Kim performed my laser hair removal and cool sculpting. They are both very friendly, gentle and experienced! I would recommend ideal image Langley to every one! Great staff and nurses!!❤️
Google
5.0/5
Aug 31, 2022
Google Ideal Image Langley
Monica and the rest of the team are awesome! Super thorough treatments with great results.
Google
5.0/5
Aug 29, 2022
Google Ideal Image Langley
Great service and staff.
Google
3.0/5
Aug 5, 2022
Google Ideal Image Langley
I felt that the representative I spoke to was very nice. However, they didn’t know that I was in Canada after I had provided all of my contact information to the previous representative. They also weren’t aware if the amounts I was being quoted were in USD or CAD and had to confirm. This didn’t give much confidence when we were going through the contract. Additionally, I felt like the process was extremely rushed and pushy for the amount of money that was being spent. The investment is not a small amount of money and I feel like this should be a longer process so the client doesn’t feel pressured into saying “yes” and then regretting the decision later. Especially since the representative sat on Zoom with me while I completed the contract which in turn felt like there was pressure to sign through the contract quickly without sufficient time to review the full contract. I also felt like the full costs weren’t explained up front and it wasn’t until I asked did I get a glossed over answer. I’m still not confident in the membership vs. the lifetime guarantee.
Google
5.0/5
Aug 5, 2022
Google Ideal Image Langley
I’ve had 5 sessions with ideal image and now i have no to little hair on my bikini and underarms. The staff at the Langley location is very friendly and have made my experience lovely every time I visit. Personal shoutout to Monica❤️ whenever she is my nurse, i feel no pain at all and the session goes by so quickly.
Google
5.0/5
Jul 23, 2022
Google Ideal Image Langley
LOVE Ideal Image !! I have noticed a crazy amount of hair loss and I no longer have to shave. Nurses are very friendly and make you feel comfortable during treatments. Very fast too, I get mine done within 15 mins and there is no pain afterwards. I would return in the future if I ever want other parts done ! They are professional and qualified for the job, would recommend them 100 times. Edit: As I continue into the touch up portion of my treatment, there are many perks to being a member at Ideal Image. Great pricing on touch-ups and better pricing on other areas 🙂
Google
5.0/5
Jul 18, 2022
Google Ideal Image Langley
Even though I ended up not getting a session or sign up for any type of work… I definitely appreciated the customer service and all the information that was given to me❤️
Google
5.0/5
Jul 15, 2022
Google Ideal Image Langley
Everyone was so nice and friendly. As well patient with all of my questions and concerns!
Google
5.0/5
Jul 13, 2022
Google Ideal Image Langley
Sarah was so friendly, informative and was very thorough in my treatment. I have had 5 sessions of laser hair removal legs bikini ans under arms and I have seen significant reduction.
Google
5.0/5
Jul 11, 2022
Google Ideal Image Langley
Always a quick and amazing experience. The staff is amazing
Google
5.0/5
Jul 6, 2022
Google Ideal Image Langley
This is the hardest working, most compassionate team I’ve seen working with Ideal image. The nurses care about your results and want to ensure you have confidence going in for each and every treatment . I would 100% recommend this clinic for anyone thinking about trying out their services.
Google
5.0/5
Jul 4, 2022
Google Ideal Image Langley
I always have the most Amazing experience at ideal image Langley. I have had the pleasure of being treated by Sarah many times and she is always the most lovely person.
Google
5.0/5
Jun 30, 2022
Google Ideal Image Langley
It was good! Painful but good conversation and everyone is always so nice(:
Google
5.0/5
Jun 30, 2022
Google Ideal Image Langley
I had such an incredible experience at ideal image! The staff was very friendly and so accommodating. The nurses made me feel like I was their top priority and went over and beyond for my treatments. I walked out feeling amazing, 100% would recommend 👌
Google
5.0/5
Jun 28, 2022
Google Ideal Image Langley
Langley clinic had a great environment, friendly staff, Sarah was amazing to work with.
Google
5.0/5
Jun 28, 2022
Google Ideal Image Langley
The staff at this location are so lovely. They provided exceptional customer service and were able to give me detailed information on other treatments I was interested in. I cannot recommend them enough!
Google
5.0/5
Jun 14, 2022
Google Ideal Image Langley
My nurse Sarah was very knowledgeable and helped ease my mind prior to my first laser session. She explained everything thoroughly and answered any questions I had before the procedure. I will definitely be recommending Ideal Image to my friends and family.
Google
5.0/5
Jun 14, 2022
Google Ideal Image Langley
In and out in a matter of minutes, which is very convenient during a work day!!!
Google
1.0/5
Jun 9, 2022
Google Ideal Image Langley
The staff is very kind…. But I’ve had 11 treatments (used my full lifetime contract) and my hair is not gone at all. I spent just over 2300$ For what? If it at least reduced to half I would be somewhat understandable but I truly still have full hair. You take money off of peoples insecurities and do nothing to resolve them or make it right. 2300 was difficult for me to come up with. I’ve never felt such sadness than to know I just paid a billion dollar company to do nothing for me. I have not stopped crying at the loss of my money for nothing. I have escalated to the manager but they said they can’t do anything about it.
Google
5.0/5
Jun 3, 2022
Google Ideal Image Langley
Natasha Meira was my very first Aesthetic Consultant at Ideal Image a couple of years ago. She is always friendly and patient and understands the treatments I prefer. Quite honestly, if Natasha was not with your company I would have likely looked around and possibly gone somewhere else. I really like that Natasha is still with your company, this is the professional consistency I look for. Thank you, Sonja
Google
5.0/5
May 31, 2022
Google Ideal Image Langley
I experienced lasting results from my hair removal treatments. I recently went in for a touch up and the staff was incredibly friendly, accommodating and knowledgeable when I inquired about other procedures. The nurse was thorough and made me feel comfortable with conversation which is nice when you are vulnerable half naked on the table with a stranger!
Google
5.0/5
May 31, 2022
Google Ideal Image Langley
I’ve seen Sarah for post of my treatments and always appreciate how friendly and professional she is. I trust her and feel comfortable with her, and I appreciate her care.
Google
5.0/5
May 30, 2022
Google Ideal Image Langley
Nurse Sarah was lit, made the experience great
Google
5.0/5
May 14, 2022
Google Ideal Image Langley
Good service
Google
2.0/5
May 11, 2022
Google Ideal Image Langley
Be sure to read the fine print of your contract details before payment. I paid almost $5,000 for bikini, underarm, and face and that was after their deal. What you pay for is actually a limited number of sessions for a limited period of time. The treatments did not work as advertised on my face and am now stuck paying $100 for each session to finish the few stubborn hairs. They reel you in by advertising their services result in permanent hair removal so you think by paying that much money that you'll be satisfied. They don't seem to be aiming for customer satisfaction, they're just managing to the contract. I was half way through treatments before a technician offered a double pass. I didn't even know they could do this. If I knew this was an option from the beginning perhaps I wouldn't be stuck paying extra now. Recommend potential customers do your due diligence and shop around to look for companies that are focused on keeping their customers satisfied. Ideal Image would already have their 5 star google rating if that was their focus. Just seems petty to be nickel and diming customers after they already paid a small fortune.
Google
5.0/5
May 10, 2022
Google Ideal Image Langley
Sara was very helpful and knowledgeable, felt very rest assured in her care! Would highly recommend her
Google
5.0/5
May 5, 2022
Google Ideal Image Langley
everything is perfect.
Google
5.0/5
May 2, 2022
Google Ideal Image Langley
Great experience, nurses are super friendly and take care of me every treatment.
Google
1.0/5
Apr 29, 2022
Google Ideal Image Langley
I purchased a "package" deal over a year ago, when asked if I could cancel it in May 2021 they said yes. My grandma had passed away and I wanted to help out my family as much as possible. When I called back in the next day (day after grandma had passed) the girl on the phone said my contract expired two days before and that I was no longer valid for a refund without proof that my grandma had passed, or a doctor's note. I was absolutely devastated and already grieving, and Ideal Image did nothing to assist. They still have my money and I have no idea what I'm going to do there as I have no interest in supporting this scam. All I wanted was a refund, I was assured I would get one, and then told "sorry we can't do anything because your contract expired two days ago". Ridiculous! Boycott Ideal Image. #boycottIdealImage
Google
5.0/5
Apr 18, 2022
Google Ideal Image Langley
Very punctual and quick to set up exactly what treatment you want. Obviously there is some pain involved, as lasers are being shot onto your skin after all..but bearable and not as bad on certain thicker skinned areas. Jaime was great lasering me today. She didn't destroy the planet Alderaan and did a great job, while being very professional and fun. Also had a great laugh, but you may not hear it depending on whether you're funny or not, so work on your material the night before.
Google
1.0/5
Apr 13, 2022
Google Ideal Image Langley
Appointment changed and then cancelled completely on less than 24 hours notice. No one will reply to emails to re book. I paid in advance. This is not good business practice.
Google
5.0/5
Mar 31, 2022
Google Ideal Image Langley
Very
Google
5.0/5
Mar 30, 2022
Google Ideal Image Langley
At first im very feel uncomfortable but Sarah takes that away and she make me feel comfy and she is very professional. I absolutely recommend Ideal image to my family and friends.
Google
5.0/5
Mar 29, 2022
Google Ideal Image Langley
Very nice experience
Google
1.0/5
Mar 26, 2022
Google Ideal Image Langley
They told me I will have no hair in my under arm after a while and by the sessions but my hair start growing again and again after the 6th session I don’t recommend this company you will just lose your money in the beginning I see the different then the hair start growing again and I didn’t even finish all the sessions just to make you visit them all the time and off course lose you money ☹️ 👎🏻
Google
1.0/5
Mar 7, 2022
Google Ideal Image Langley
It doesn’t last long you pay all this money and don’t get the results you want and when you tell them you still have hair growing back they don’t care they wanna charge you for touch ups when the point of laser hair is removing the hair
Google
5.0/5
Feb 28, 2022
Google Ideal Image Langley
Very happy with Kiran who talked me through the procedure and made me feel at ease. I admit that i was very stressed about never having anything like this ever done before. After having now 2 applications I can start to see the difference.
Google
1.0/5
Feb 24, 2022
Google Ideal Image Langley
I would never recommend ideal image to any one, you guys only think about money not client’s satisfaction It has worse customer service I have ever seen , I was trying to contact the manager for couple of months and the stuff kept telling me the the manager Is not available, she’s on vacation Not even provide me her email address , you guys don’t have good reputation anyway , all students in JCI college keep saying that Ideal image is not good place for hair removal and I didn’t listen to them which I should and now I don’t have good experience either
Google
5.0/5
Feb 23, 2022
Google Ideal Image Langley
Very polite and professional staff. Be it front desk or the nurses attending to us. Special thanks to Sarah, she is amazing to be attended by.
Google
5.0/5
Feb 17, 2022
Google Ideal Image Langley
Amazing consultation and very professional
Google
1.0/5
Feb 16, 2022
Google Ideal Image Langley
I signed for a special. I was not explained details nor did I know I needed to ask. Wanted BBL treatment on hands and was rejected due to having 3 or more moles removed over 30 yrs ago and they wanted a doctors note. I asked for money back because of this, and they still wanted a doctors note so return policy is shitttttyyy! I am still trying to figure out how to deal with this.
Google
4.0/5
Feb 2, 2022
Google Ideal Image Langley
Great services. I’ve done laser and bbl for my rosacea. I am only now after 2 years having to go back for touch ups on my laser.
Google
1.0/5
Jan 30, 2022
Google Ideal Image Langley
Not good. The nurse took 5 min to get my head squished in. By the time I was done my eyeglasses were totally dug into my head. She managed to soil my top I was wearing and left gel all over.
Google
2.0/5
Jan 24, 2022
Google Ideal Image Langley
Disappointed
Google
2.0/5
Jan 17, 2022
Google Ideal Image Langley
I'm so disappointed in the customer service I have received. The nurses I dealt with during my treatments with were great but the people at the front desk may as well be robots. I purchased a package for my underarms and when I got pregnant I stopped under their recommendations.. Well funny thing apparently hidden in the contract is an expiration date! So me being pregnant and giving birth put me past that expiry date I was never verbally warned about. You would think they would have told me or put my account on hold but no, now I have to pay $50 per treatment if I want to continue. THIS IS A SCAM.
Google
5.0/5
Jan 12, 2022
Google Ideal Image Langley
Everyone here is the sweetest!! The best clinic to come to.
Google
5.0/5
Jan 11, 2022
Google Ideal Image Langley
A lot of information was provided in a very personable manner.
Google
5.0/5
Jan 8, 2022
Google Ideal Image Langley
Life changing results from this company, I'm so impressed with my Laser Hair Removal and would recommend them to anyone, including my family members. Staff is very friendly and make your treatments easy to understand and painless!
Google
1.0/5
Dec 22, 2021
Google Ideal Image Langley
I pay 2000 dollars for a Brazil hair removal. I can't see myself. So I do have lots of white hair and nobody checked the area before I signed a contract for $2000 dollas. Isn't worth it. Very disappointed with the results.
Google
5.0/5
Dec 21, 2021
Google Ideal Image Langley
I have had great experiences at ideal image. Everyone is kind and welcoming. I feel like my concerns are being addressed and I am seeing a lot of improvements and results based on the treatments I am
Google
1.0/5
Dec 20, 2021
Google Ideal Image Langley
Mi experiencia es muy mala compre un paquete que dice que después de las 9 sesiones de láser si todavía tienes bello te lo siguen haciendo y no es verdad te lo hacen pero te cobran más de lo que vale una sesión normal, aparte ni siquiera me dieron las 9 por el tiempo del COVID me dijeron que mi paquete expiró, las muchachas de la recepción y las enfermeras son muy queridas pero lo que le dicen a uno para comprar el paquete es mentira y aparte carísimo mejor pagas cada cita
Google
2.0/5
Dec 5, 2021
Google Ideal Image Langley
Ideal Image is a top-notch beauty and aesthetics brand and place of business. Let me start by saying the staff at the Langley location are all great, even the ones I didn't necessarily jive with or agree with. Everyone is calm, professional, pleasant, efficient and welcoming. You really couldn't ask for more from the people who work there. That said, this is a business like any other, and there are a lot of practices at Ideal Image which have been frankly disappointing. I bought a contract and paid for laser therapy services upfront about 1.5 years ago - just before the pandemic really began. I'd actually done a lot of research before going to them, so I was aware what to expect from the areas I chose and that one area probably wouldn't see good results. Of course, no one at Ideal Image told me that when I bought the contract, instead using generic warnings like "some hair types/areas get better results than others". It's all explicitly laid out in the written contract, of course - which I did actually read. And fine, I figure that as a consumer, in all fairness it's my responsibility to know what I'm buying - but I'd like to think it's the business' responsibility to be clear and honest with prospective customers. To add a bit of salt to that wound, I was also up-sold the "lifetime guarantee" (later revealed to still have a substantial cost for future treatments). That one felt like pure duplicity - but again, as a consumer, I have a responsibility to be knowledgeable about what I buy and I figured I knew what I was getting into. So I had one treatment, and all went as expected. Then treatment two, and boom: Pandemic. It was thereafter impossible to get an appointment booking - which was understandable, of course! It's a pandemic. I had 3-4 appointment cancellations over a couple months, after which I called to ask if my contract would be honored, or would it run out...? And was promptly assured it definitely would NOT run out. Over the year I managed to get in some appointments (and was given a couple more cancellations). I resumed trying to weave treatments in just as they tell you to - consistently, so as not to miss hair growth cycles. It didn't work, of course, because... pandemic. And that's fine, because it is what it is, and the staff are all just doing their best. Then, today. I go in, after booking this appointment at the end of August, and am told that no, in fact my contract actually did expire. In September. Apparently there was an email that went around (and I don't doubt that's true, but I certainly never got it - and I even re-checked my email just to be sure). But, more importantly than that, no one at Ideal Image Langley informed me at any point before the appointment that today I had to pay. I felt pretty cheated to hear that on arrival - or actually, not even on arrival. I was greeted pleasantly at the door and it took until I was sitting down on the table in the treatment room before the nurse broke the news that today if I wanted treatment I had to pay for it. What a way to pull someone in under false pretenses. I walked out. TL;DR - the staff at Langley Ideal Image for the most part are lovely, and I have full respect for them. But Ideal Image as a company is in the business of making money, and there's a distinct lack of transparency, honesty, and customer-compassion that goes along with that. Anyone signing up for contract services here should be prepared for that, and for exactly what it means.
Google
5.0/5
Dec 2, 2021
Google Ideal Image Langley
The Langley Ideal Image staff have been so accommodating and flexible. They were very informative with all the questions and concerns I had with LHR due to bad experiences with other spas. I've seen a huge difference with only 3-4 treatments; excited to keep working with them!
Google
2.0/5
Nov 30, 2021
Google Ideal Image Langley
Poor coordination. They booked consultation while the nurse was not there. I filled the online pre screening questionnaire but they asked me to fill it again in the office. In the second meeting the nurse didn't know about my condition because she hadn't read the questionnaire. So it ended up that I couldn't use their service because of my conditions. Two useless trips!
Google
3.0/5
Nov 30, 2021
Google Ideal Image Langley
I was hopeful that cool sculpting would be beneficial for me in my neck & jawline. Results were minimal, if any. While I very much liked my nurse Jen, I wasn’t a fan of the team member at my final follow-up appointment. She had offered no conversation nor options other than paying for another session. Unfortunately, I have been unable to take advantage of my complimentary ultherapy treatment. I have felt like most interactions have been lack lustre.
Google
5.0/5
Nov 30, 2021
Google Ideal Image Langley
The nurse was very friendly and helpful
Google
5.0/5
Nov 24, 2021
Google Ideal Image Langley
Awesome experience everytime I go. Staff were friendly. They made me feel so comfortable.
Google
5.0/5
Nov 24, 2021
Google Ideal Image Langley
My nurse, Karen was very professional during my treatment. It was a really good experience. She is knowledgeable and kind! The clinic is very clean and the staff are friendly. I definitely recommend this centre!
Google
5.0/5
Nov 19, 2021
Google Ideal Image Langley
Efficient and friendly service!
Google
5.0/5
Nov 18, 2021
Google Ideal Image Langley
The girls at the front are customer service super-stars! Always a warm welcoming environment every-time I walk in. I’ve had laser before but I’ve never seen comparable results from what I’ve seen at ideal image! 10/5 stars.
Google
1.0/5
Nov 9, 2021
Google Ideal Image Langley
This review is to make people aware of what ideal image is doing. I spent over $4000 to do my legs and armpits and everything was fine in the beginning until COVID came. Ideal image was shut down for over a year and I also got COVID. When covid hit and everything was shut down we were told that our contracts would be honored and not to worry. I was told repeatedly by staff that I have 9 treatments no matter what, it didnt matter how long it took. I even got them to make notes in my file because I was worried. Fast forward after getting covid and I try to make an appointment to now be told by staff that my 9 treatments were no longer valid. They gave me 1 "courtesy" treatment but have since denied my requests for the rest of the treatments I am owed. I have only had 6 treatments in total! The people in the office have told me that all of this came from head office and they have no power to fix this issue.. So what did I do, I contacted head office and the girl acted nice...said someone would call me and we would "make this right"..well that was almost a month ago and I cannot get ahold of the girl I talked too and no one will call me back. This is not right! This is not how you do business! You tell people, DONT WORRY, WE WILL HONOR ALL OF YOUR TREATMENTS....then turn around and deny them. DO NOT GO TO IDEAL IMAGE. They are not trust worthy and extremely unprofessional. They do not care about you, me or anyone.
Google
5.0/5
Oct 29, 2021
Google Ideal Image Langley
I am so happy with my service from ideal image. Everyone is so friendly and knowledgeable. I’ve only had two sessions but already I can see a huge difference, I haven’t shaved my under arms in two months!! I’m very excited.
Google
5.0/5
Oct 18, 2021
Google Ideal Image Langley
A very friendly and courteous organization. Karan my technician was very professional and informative about my treatment. I felt very comfortable with Karan that my treatment was going to be successful. I'm extremely happy with my results.
Google
5.0/5
Oct 1, 2021
Google Ideal Image Langley
Wonderful, well-informed staff. I always feel confident having a procedure there.
Google
5.0/5
Sep 28, 2021
Google Ideal Image Langley
This is the best Ultherapy procedure I ever had! Way better than before,! The lady who did mine is very knowledgeable, and very helpful and gave me the best reassurance. Im happy and contented!
Google
1.0/5
Sep 24, 2021
Google Ideal Image Langley
Sold me a service(US sales person over the phone as its not a Canadian company) that turns out I couldn't use, had to go in on my own time to send pictures, that can take up to two months to refund. The staff are nice but I would suggest meeting a local business and get an in person consultation.
Google
5.0/5
Sep 24, 2021
Google Ideal Image Langley
I love it here, they are super nice and patient!! Especially during your treatment 😌 definitely recommend
Google
1.0/5
Sep 22, 2021
Google Ideal Image Langley
horrible! will never go back and will never tell anyone to go here!!! employees are rude and stuck up. paid $4000 for hair removal and it didnt even work. DO NOT listen to the 5 star rating because they are all fake made by poor woman hoping they get a "free service" which i doubt they actually do.
Google
5.0/5
Sep 20, 2021
Google Ideal Image Langley
Amazing staff, efficient friendly, hospitable, clean facility.
Google
5.0/5
Sep 20, 2021
Google Ideal Image Langley
Always a positive experience with desk staff and nurses alike 🙂
Google
5.0/5
Sep 20, 2021
Google Ideal Image Langley
Staff are very friendly and knowledgeable. Makes me feel safe...I am always looking forward to booking my next appointment!
Google
5.0/5
Sep 17, 2021
Google Ideal Image Langley
Amazing info and so helpful and friendly!
Google
5.0/5
Sep 16, 2021
Google Ideal Image Langley
This is my first time getting laser and I started with my face I am almost at the end of my treatment It is going well
Google
5.0/5
Sep 10, 2021
Google Ideal Image Langley
Great, hard working staff. I have had a great experience each time I go to the Langley location. Highly recommend their services
Google
5.0/5
Sep 9, 2021
Google Ideal Image Langley
so far really liking it. actually removal is painful for only a moment but worth not having to shave.
Google
5.0/5
Aug 20, 2021
Google Ideal Image Langley
So far I had only 2 treatments to bikini and under arm and have been super excited, as I can already see some results!!!
Google
5.0/5
Aug 10, 2021
Google Ideal Image Langley
The process is not cheap but I see it as an investment ! I like that unlike many places I called before. The staff and well trained !
Google
5.0/5
Aug 9, 2021
Google Ideal Image Langley
Staff are nice and accommodating. Just had my first treatment and it was quick and simple. Treatments are not cheap but offered a promotion that's helpful. It's been great experience so far.
Google
5.0/5
Aug 6, 2021
Google Ideal Image Langley
always a pleasant experience when I come in for my laser appointments! they make a not so enjoyable thing very comforting!
Google
5.0/5
Aug 4, 2021
Google Ideal Image Langley
Laser hair removal is so worth it on its own. The staff at langley ideal image make the experience even better, they are extremely accommodating, friendly, and can answer any questions/concerns you may have about your treatment.
Google
5.0/5
Jul 30, 2021
Google Ideal Image Langley
All my experiences with the staffs performance and expertise at ideal image has been beyond better than I could’ve asked for. Sandev did my last treatment and was super informative about any questions I had which was much appreciated. I highly recommend ideal image for laser hair removal treatment.
Google
5.0/5
Jul 28, 2021
Google Ideal Image Langley
Ideal Image gave me a great price for the treatments I purchased. They are easy to work with, on time, professional, and very open and honest with any question you may have with your treatments. I highly recommend ideal image as the results have been amazing!!
Google
4.0/5
Jul 26, 2021
Google Ideal Image Langley
My recent experience with Ideal Image has been better than it has in the past primarily because of my nurse Amneet who I have had my last two treatments with. I have still noticed quite a lot of corse hair growth and she has recorded and voiced my concerns. I have a lifetime membership and obviously I am not wanting to go into this when there is still a substantial amount of growth, but as a whole my treatments have been consistent and Amneet as well as other nurses I have had in the past do their very best to make it a comfortable process. I will say that sometimes it is frustrating dealing with managers as they are quick to say you must go into lifetime despite no hormonal changes and a substantial amount of growth still occurring, however, my ten treatments were completely unsuccessful and spread out over two years while I was between two countries, which was pretty disheartening considering I had paid in full upfront - also not an accurate assessment if they haven't actually seen you in person like the nurses do. Overall, Amneet and the nurses do and excellent job but management could do with some improvement!
Google
5.0/5
Jul 25, 2021
Google Ideal Image Langley
All the staff are super friendly and helpful!!!
Google
5.0/5
Jul 13, 2021
Google Ideal Image Langley
Dale - My technician was wonderful!!!