Very nice and accommodating consultant, price is reasonable with their big discounts. Looking forward for my treatments.

Sophia was Amazing!!!!!

Always great service and very fast treatment results

Marianne was my nurse, and she did a great job, very attentive and thorough.

Quick efficient friendly service 🙂

This place is horrible! Really not sure how they operate in Canada with all of their misleading, bordering on false advertising. Their customer service is a joke! If you are able to get anyone to call you back, it’s several weeks later and they are completely useless! You are seriously better going to any other company in the area for similar services!!

Marianne was great! She was very welcoming and friendly. Very knowledgeable and took the time to answer all my questions. Definitely coming back for more services.

pleasant experience

Everyone there was so nice and accommodating. The office was very nice, and the nurse that did my procedure was very kind.

Mariane is very knowledgeable and gentle during the treatment.

Efficient and caring, well administrated. Nurses are knowledgable and empathetic offering excellent care and results.

Sophia was amazing, she assessed how my treatment was going and made specific changes and recommendations to make sure I got the results I was hoping for. She was also very polite and fun to talk to during the procedure! Highly recommend

Mariann made sure I had everything I needed for a smooth as possible full chest and abdomen laser. She tailored a personal plan for my skin. I've notice much thinner hair growth and can go without shaving for much longer now! Thanks Mariann!

Marianne is very great at her job. Always friendly and easy to talk to, she’s probably my favourite nurse here.

Marianne is awesome!!

staff are so nice

Super nice people. Great at checking on how you’re doing and altering the treatment for you.

Marianne is amazing! I love coming in every time to see her. She makes sure I’m comfortable at all times & if I have any questions or concerns she’s always more than happy to help!

Rachael took my consultation and she was a sweet heart. I had an amazing experience. Thank you!

Great! Very impressed

My experience was great. The staff were very polite and helpful.

Friendly and knowledgeable staff. Welcoming atmosphere. Highly recommended

I always prefer Mariane to do my treatments. She is friendly, caring and nice.

The worst customer experience I’ve had. They do not care about their clients. For me personally the laser didn’t work as they claimed and I’ve ended up spending so much money and have done over 12 treatments but no results. And the customer service people do not care. They say it’s under the contract they can’t do anything about it. Huge waste of time and money.

Manvir is a wonderful technician. Extremely knowledgeable, patient and competent. I had a very good initial appointment and highly recommend this service provider.

Really nice staff. I love getting my laser hair removal by Marianne! Really enjoyed my ultherapy for my brow area with Manvir too. She made a painful treatment relaxing with a great post massage.

Manvir is a great nurse. She was very professional, nice and knowledgeable.

The people is so accommodating

Staffs are very nice and accommodating!! Nurses are very gentle and really engaging. Also, it’s always satisfying to see how much things improve with the treatment.

Best treatment spot ever; Sophia and Marianne are my favourite. The receptionist is always pleasant and I praise this place up and down when recommending hair removal solutions to anyone who will listen.

All the staff here are very friendly and informative about the procedures, how they work, and what to expect in the immediate post-treatment and in the long term. All the RNs that have done my laser treatments have been very kind and friendly and very reassuring during the treatment. The lasering has been very effective on my body hair, its growth has visibly decreased after only a couple treatments. The office is clean and professional and the staff is appropriately conscious of COVID procedures. Edit after all my sessions (July 13/2022): all the nurses have fantastic. Manvir has always been willing to have conversations to talk through the really tricky or more painful parts of the sessions. I would be more than happy to have her again for any touch up sessions.

Marianne has an impeccable way of easing one into the lasering process and her ability to make you laugh during treatments is unmatched! All the lovely humans working at the Richmond, B.C. location are helpful and always warm!

perfect

Excellent particularly for my first time. Comfortable & professional

I came in for a walk in consult and they were able to do a consult same day. Manvir was very informative in providing me answers for laser hair removal

Very kind receptionist and a very informative and patient nurse. Great experience.

Its been a month I am trying to cancel my contract as I am not satisfied woth the service but I am not getting any response from Ideal Image. They are fraud. As After first service which was not even a complete service I got lot of problems with my skin. it was so painful I could not even bear that and I faced tha pain for next 3 days. But they are not understanding anything. Regardless of my skins concern they just want me to continue the contract even if I am not taking any services. Ideal image just want money. I called them in next 2 days after getting first service that I do not want it anymore but its been a month no one is resolving my issue. Its so unprofessional They do not care about persons skin. Its even in their contract that you can cancel the contract within 30 days but still they are not listening to any of my concerns. I am going to complain ahainst Ideal Image to the higher authorities. They deducted my money today again. This is the worst customer service I have ever seen. They just want money without taking care about any persons life. They want me to damage my skin

Wasn't able to get a proper consultation regarding price and did not receive clear answers to my questions; wouldn't recommend as I wasted valuable time on virtual consultation May not be specific to this location, more so on the business itself.

Marianne is very detailed oriented and she is super friendly. I always leave my appointment very happy!

It was amazing!!!!

For my first and second appointment for laser hair removal my nurse Manvir was very professional and thoughtful of my sensitive skin. She provided a comfortable environment and the receptionist in the front desk always find convenient times for all of my appointments. 10/10 service.

Thank you so much Manvir for the excellent service!

Very good service Very good job Front counter girl supper friendly Nurse did good job

DON’T GO HERE!!!!First I was excited, to get my underarm laser removal.I paid a thousand bucks as part of their package, but get disappointed after a year of getting the treatment, because it’s still keep on coming back.I feel that they don’t really treat you well.On my last day of treatment they offered me a lifetime membership for another thousand bucks.I WON’T RECOMMEND IDEAL IMAGE!!!!You have to believe on their bad reviews.Staffs are nice but the TREATMENT you will be disappointed.

Marianne was incredibly kind and communicative throughout the appointment; highly recommended 🧡

They we're very nice, concise and helpful

No longer be spending $ here... I have been told one thing and later I hear something different... With miscommunication that was on company's end, I expect them to own up to it... instead they offered honoured prices on sessions that I already paid for... Not happy with the company/brand, but had a good experience with nurses. Most of them were very friendly and professional

Love Maryanne! She so friendly and makes me feel comfortable to have treatments anywhere on my body!!

The Ideal Imagine has excellent customer service, and the receptionists, Sabrina is very kind; as soon as I entered the clinic, the greeting with me. The nurse, Marianne , is very professional, and she explains what kind of treatment I need to do. Th price are reasonable and this is the number one choice.

Amazingly good. Marrianne did my first treatment last yr and second treatment was done by Sophia recently. Two of them are extremely nice and thoughtful and professional. This is why I always go back to Ideal Image instead of going back to Korea because their services are better than most of skin care clinics in Gangnam. They provide high-quality services consistently over 2 years.

Marianne is awesome!! She’s very patient and definitely made my laser experience smooth and fun. I could definitely see the difference after just 1 session.

The sales people are pushy and highly pressuring. I was WAY overcharged for a laser hair removal package that I was told was “a bit more expensive” since it had a life time guarantee. Turns out that’s not the case, you have a limited amount of sessions and beyond that you pay a fee - but the fee for a full leg is hundreds of dollars. The nurses are nice and caring but you can tell they have no supportive management and don’t seem to have any autonomy to make decisions. Appointments book up fast. I was burned once on my legs from a treatment. I once had a nurse no show me for my appointment. When you ask to speak to management it’s someone different every time who are not even solely associated with the Richmond clinic. They reassured me my issues would be resolved and then they continued to occur. Here I am 2 years later and still have hair on ALL of my treatment areas. I would never recommend this place. It makes me cringe to think of what I paid for such a poorly run business with even worse outcomes. Looking back I wish I never went with ideal image.

Marianne was awesome. I had bikini hair removal and it is very sensitive so hurt a lot. Marianne gave me ice packs and made process much less painful. She was also friendly, quick and e he professional.

DJ Oleson, was so kind and personable professional. She explained different procedures that my suit best with what I was looking for. It was a pleasure speaking with her.

Marianne is fantastic. She always makes you feel comfortable. So sweet and good conversation. Highly recommend

knowledgeable professionals. good Quality , Clean and Organized environment. price a bit high but they have good deals and it’s worth the service. They have a nice membership program.

Marianne is awesome! Very professional and knowledgeable. She makes you feel comfortable and safe..

I think your company structure to snake customers aggressively through misinforming sales representatives labelled as "consultants" is very unethical. I highly reccomend Ideal Image invest in restructuring the company sales tactics rather than advertisment to lure customers who I would call victims of your consultants or a waste of time for people who are pushed into the sale guiltingly or with false information and than having to read the service agreement because the associate is unethical and unprofressionally guiding the sale for their chump commissions rather than thinking about their client. I can assume the actual services are good most likely but because I was faced with untrustworthy sales associates who lie and are way to pushy I am disgusted by your company's ethical principles. This is 2021 who the hell does pushy sales tactics anymore, I am getting flash backs to door to door sales of cutco products from like 15 years ago. Also having unculturally educated associates who do not know whether the Canadian dollar is higher than the United states is pretty frightening to say the least amongst the many many probelms I cant waste my time emphasizing. Since this is such an established company you shoud hire some external service to do a review of the customer feedback online. I made sure to provide some strong details to others hopefully so they do not use your services or atleast go into the consult with full awareness of what to horrors to expect so they can actually get a good deal instead of being lied to. Shame shame shame. I never used the services but the consultation to snake me into a plan is what was good enough of a poor unethical and unprofessional experience for me.

Fabulous, friendly staff, great Services, highly recommended!!

Marianne is amazing! I’ve been going here for over a year now for laser and I’m always so happy when she’s my technician. She’s super professional but also makes it feel like you’re just catching up with a friend while getting treated. She’s super sweet and always asks if I’m okay and offers ice, stress balls, and breaks whenever I need them. Most importantly, the results are amazing. I’ve had my full face, underarms, legs and bikini done and you see results immediately as the hair starts falling out and thinning. I would highly recommend Ideal Image to anyone - especially since they offer a package with a guarantee where you can come back anytime for touch ups. It’s 100% worth the money. Ask for Marianne and you’ll see why everyone loves her so much!

All my experiences here with ideal image have been excellent. Until today I always had Nikki as my nurse, but today I got to meet the other 2 nurses, as well as work with Niki, and all 3 were a delight! I enjoy me visits here, and everyone is very friendly and professional.

Marianne was so amazing for my BBL treatment & Sabrina and Crystal and were so friendly in the front when I came in. Everyone is very professional. Highly recommend!

Great friendly pleasant service

The staff at Ideal Image is awesome! My nurse, Nikki, is amazing! Super helpful & a great overall individual. She makes sure I'm comfortable at all times & if there are any issues she'll assist the best way she can. The receptionists up front are all wonderful & helpful. I appreciate the check-up calls here & there as well as the bookings, etc. They make everything so convenient & easy! 10/10 would recommend!

Very poor and disappointing experience. I was pitched for upper neck hair removal sessions and was told that upper neck area from ear to ear under the jaw line will be taken care of (as i have thicker hair towards the sides). I verified this information multiple times with the agent who signed me up, as well as the beauty consultant. I was given what was promised last 5 session, but today was sent back home stating that only the middle of my upper chin can be treated as that was written on my contract and would have to pay more if I want to get the sides taken care off. When I told her thats what was promised to me and also was provided in past, and so if its not possible then I dont see a point in treating an area where I have few strainds of hair, so would consider to discontinue the service and probably get whatever remaining money I have left. Only to hear that the service is non refundable. I am highly disappointed with this poor coordination between people, every session I met a new expert having to go over the explanation all over again. At least in the last sessions the expects with understanding towards the situation. Today I realized if this is what ideal image has to offer then they are just fraud people talking us into signing up for service that they won't provide, a new way to steal people's hard earn money. Why on earth would I recommend you guys to someone else only to come across so poor service.

Really pleased with my experience so far with Ideal Image, Meredith and Amy were so great chatting through everything with me and allowing me to feel comfortable as I am new to laser. Can hardly wait to start my services!

I had a horrible experience!! I wanted to address my hyperpigmentation on my face. First off the “virtual consultation” gave me all the wrong info and recommended the wrong treatment. I booked an appointment for IPL not knowing any better. One hour before the appointment I get a phone call saying they have to cancel because I’ve had sun exposure in the past 4 weeks. Annoyed that they could’ve told me this during the consultation, i rescheduled anyway. Second appointment I go into the clinic.. only to have them tell me that I might have melasma, something that they can’t treat with IPL and they don’t have the right laser for it. They then told me to consult a dermatologist because they have no way of telling. I took off work for these two appointments, that could’ve been easily avoided if they had told me all that in advance! Now they won’t give me a refund even though THEY DON’T HAVE THE APPROPRIATE TREATMENT FOR ME!! So ridiculous. Time and money wasted. Don’t go here.

I am very happy with the service I received from the staff at Ideal Image. I had the BBL treatment recently and she was very careful and very informative about my skin concerns. She answered my questions with confident and good knowledge about the treatment that I will be provided. I have a couple more sessions to go and I am excited to see the great result.

Amazing experience! Very happy with the results so far. Marianne is very knowledgeable and professional. Friendly staff, easy access to this Richmond location. I highly recommend this place

The staff are friendly and helpful, and were very accommodating and understanding after I stayed away from their services during the pandemic. I'm looking forward to finishing my treatments and seeing the long term results!

This was my first time at Ideal Image and had a great experience from start to finish! All the staff at the Granville St. location were friendly and helpful and had a treatment at the Richmond location with Marianne. She was absolutely awesome in every way! Friendly, knowledgeable, caring and skilled. I'm so appreciative of all the TLC and effort she made to keep me informed throughout our appointment to help make my experience a more comfortable and positive one. I highly recommend Ideal Image!

I had my first session for my underarms today with nurse Marianne. She was very professional and caring. I have a low tolerance for pain and thus was quite nervous. The pain turned out to be not bad at all with her explaining everything and working fast (literally ~10s each side). Receptionists were very kind and welcoming too. I would totally recommend this place.

Staff was friendly but it seems I am not a candidate for treatment so that is all I can comment

I get excited for my appointments because the obvious- permanent hair removal. But all the staff are so friendly & bubbly & procedure from start to finish is quick even with the details. Bright, clean atmosphere as well.

I love the friendliness and proffessionalism of the staff!

Everyone was so kind and courteous. I would definitely recommend it to my friends.

The team is wonderful! Everytime I went there they did not fail to make me feel comfortable and welcomed.

Had a great experience at ideal image. Reception, nurses and all staff very thoughtful and attentive. Will be returning and recommending to all friends and family.

The nurses are very professional and courteous. Laser Hair removal is by no means painless and it is uncomfortable however the nurses make the experience better and accommodate clients. I would recommend this facility as things are always clean and organized and the clinic is run efficiently. Staff are friendly and informative. One of the nurses Dale was incredibly knowledgeable, polite and accommodating as I was having trouble during my hair removal due to the pain. She gave me breaks and carried conversation to keep my mind off the procedure. She went over and beyond to ensure I was comfortable to the best of her abilities. Thank you Dale for the amazing experience.

Marianne is a great technician and doesn't make me feel scared. Im looking to come back in 8 months

Always Fantastic!

I’ve had nothing but good experiences. I got mixed up on my appointment times and they re booked me right away. They were super kind about it! Every single nurse I’ve had has been overly helpful and kind and made sure I was comfortable. When reading all the bad reviews this place got I was a bit skeptical about it but I don’t know how someone could have a bad experience at this place!

Always a pleasure 🙂

It’s always so professional and lovely there.

Everything was so well explained. Thank you

Great experience! The staff is incredible at what they do and loving my results! 🙂

Welcoming atmosphere. Friendly staff. Treatment always goes super smoothly and nurses on duty would quickly ease the heat of the lasers. Would come in for another treatment!

I was so satisfied with their service! Definitely would recommend them to my friends!

They’re very nice and sweet and professional at their doings

Love the experience here! Everyone is super friendly and professional. Been here to do hair removal treatment ! Love love love the results. No more shaving.

Marianne is so wonderful, very personable and professional. Love my visits with her.

I had my first laser hair removal appointment with Sonia and she made me feel so comfortable! I felt safe with all the COVID-19 prevention protocol.

I absolutely love ideal image for their laser hair treatment. I've used Groupons in the past and I went to many painful sessions with barely any results. It's true when they say you get what you pay for because after only 2-3 treatments, almost all the hair in the area is gone. Ask for Marianne if you can, she is absolutely the sweetest! I'm always nervous and have a low pain tolerance and she's so so patient and helps me ice the area between zaps! *laser hair removal is generally painless but I'm currently treating some sensitive areas hence my comments.

All the staff are friendly and welcoming. I am loving my treatments!

Very professional and kind service. Clean and comfortable space!

The ladies here made me feel at ease as I was quite nervous and I have fair and sensitive skin. I started with a basic hair removal package and now Im adding more as it was so comfortable and Im excited for this permanent hair removal solution 5/5!!!!

Very satisfied with the sitting. Appreciate the professionalism and care provided.

Staffs are friendly. Sonia is professional and made sure I was comfortable during my Ultheraphy treatment. Can’t wait to get done my upper face next bacause I know I am in the best hands.

So friendly! Very clean and bright. Staff were lovely!

My experience with ideal image is amazing! Staff are very accommodating and friendly, specially Sonia who do my treatment. I feel comfortable as she explained and go through the procedure of the treatment and its very quick! I'm happy and highly recommend ideal image if you want to remove permanently your unwanted hair in your body.