They get you signed up, and then it all changes. Need to make an appointment? You'll have to wait 2-3 months. Need to reschedule? Good luck. The only way they let you get seen early is to add more treatment areas, and pay more money. This is a borderline scam. I've paid thousands and can never get an appointment.

Great service and excellent results! Happy every time I come

Horrible service will never use again. There are so many other great service providers in the area that 1. Have availability 2. Actually allow online booking and answer the phone 3. Don’t require you to pay entire lump sums upfront 4. WORK. I was duped by this big box company but now have a much better experience with beauty services at other locally run businesses.

Great environment, very clean and staff is very friendly. I've treated 3 areas of my body and since the first appointment I've seen great results! Totally recommend this place!!

I’ve been going here ideal imagine for 3 years , always been satisfied with my services received. The ladies at this office is always nice.

Customer services is excellent, hair removal works!

Absolutely love this place

Natalie was very professional. She explained the procedure and process before she started. Even during the most painful parts she was very gentle and spoke kind words of understanding.

Meh. I had a solid experience on the customer service side of things for the most part. The staff was friendly and professional and complete their sessions timely. Overall the company is much more expensive than other alternatives and while there is a huge reduction as far as results, it is a little less impressive with the amount of "touch-ups" needed. The staff is also SUPER pushy when it comes to upselling. I get trying to get more areas sold, but once someone turns you down, don't continue to ask every single session and then continue to try to convince the sell through the entire session. I would recommend maybe going with one of the cheaper alternatives. The one benefit you did get with this company is that it is a bigger name and a larger network. If you don't get a solid deal, it is extremely expensive compared to other alternatives with similar results.

Knowledgeable. Efficient. Professional service. Highly recommended.

Love the people

Ideal image has the most wonderful staff and makes it so worth it! Best money you could spend.

Natalie was so personable and professional. I appreciate the amazing results you get from Ideal Image

They had no plan for clients who were not treated during COVID (and lost momentum on their hair removal treatments) and the person who sold me the sales package lied about the touch up rates for a lifetime package. Save your money and go to someone who cares about their clients.

Great place , expensive but worth it

Just had a touch up session with Natalie! She was amazing. Made sure I was comfortable and not in any discomfort during my session. Highly recommend.

Always busy, and not able to keep appointments on time, New workers all the time, everyone is nice and helpful.

The customer service is horrible. Once they have your money and a signed contract everything changes. I am switching locations to the one in Orange Park. I hope they know how to treat people with respect. The woman was so rude and nasty to me last Saturday to the point that I wanted to cancel all my services. I couldn't because they said rudeness was not a good enough reason. They treat you completely different from the 1st day of consultation or new members compared to once you are under contract. I referred my friend and he said the exact same thing. He hates the employees there. The woman literally was screaming at me in an office full of clients. She was talking to me like I was a child. So disrespectful. Also read all the reviews about the financing. They will call you on the regular to get you to finance with their bank after you tell them no multiple times. Just google laser hair removal near me and find a different company to use. I regret signing that contract. So happy they have 2 locations because I refuse to go to that one in the town center EVER AGAIN. They also are a franchise so no where to file a complaint. They just do whatever they want and treat paying customers like trash. Do not recommend. If I could give 0 stars I wouldn't because they don't even deserve that. Look elsewhere. So many other companies that know how to treat people with respect.

The customer service is horrible. Once they have your money and a signed contract everything changes. I am switching locations to the one in Orange Park. I hope they know how to treat people with respect. The woman was so rude and nasty to me last Saturday to the point that I wanted to cancel all my services. I couldn't because they said rudeness was not a good enough reason. They treat you completely different from the 1st day of consultation or new members compared to once you are under contract. I referred my friend and he said the exact same thing. He hates the employees there. The woman literally was screaming at me in an office full of clients. She was talking to me like I was a child. So disrespectful. Also read all the reviews about the financing. They will call you on the regular to get you to finance with their bank after you tell them no multiple times. Just google laser hair removal near me and find a different company to use. I regret signing that contract. So happy they have 2 locations because I refuse to go to that one in the town center EVER AGAIN. They also are a franchise so no where to file a complaint. They just do whatever they want and treat paying customers like trash. Do not recommend. If I could give 0 stars I wouldn't because they don't even deserve that. Look elsewhere. So many other companies that know how to treat people with respect.

Have had regular work done there for years now, normally great staff and service. Unfortunately very disappointed after my last experience, was not given protection glasses during my procedure. Following was given nothing after treatment for pain management. To top it off no staff could be found to talk about my experience or even schedule my next appointment. Very Unprofessional.

I’ve been going there for years and haven’t had a problem. They are very accommodating. Even when I misunderstood my treatment plan and became frustrated with not understanding, they gave me a complimentary treatment for that time! I was appreciative for the accommodation.

Went in yesterday for a free consultation. It was free. Spent 30 minutes there. Got a quote for Laser Hari Removal $14,386. I asked for a copy of the warranty and she said she would only provide such after I paid. No thank you. Buyer beware!!!

Overpriced in comparison to others in the business. Was almost charged for touch ups because my plan expired while I was pregnant! There was never a note on my account and I kept having to remind front staff, kind of annoying for such an expensive procedure. Each time I go in they’re pushy about adding on other areas when I already overpaid for 1 area of hair removal. Gave 3 stars because I’m at least seeing results.

DO NOT GO THERE ! THIS PLACE IS A SCAM AND A RIP OFF !!! THEY ONLY CARE ABOUT MONEY NO CUSTOMER SERVICE EVER.

If I could give it zero stars I would. I still have hair growing. They don’t tell you when you are signing the contract that there is no way out of the contract. They also don’t tell you that it’s going to SUPER hurt!!! The laser is painful. Do NOT do this. You will never get your money back. And when they tell you that you can transfer to any location that is also a lie!!!

Morgan was very professional and very accommodating. Would love to have her during my next visit.

Great service. Love it! Will recommend!

Courteous service and a knowledgeable staff!

Go somewhere else. I kept telling the clinician that I wasn’t seeing shedding after treatments—no one listened/cared. Treatment plan was disjointed—I saw a new person every time and no one knew what the last one said/promised. I had to frustratingly keep repeating myself with no result. They don’t guarantee results and because they are franchises there is no corporate number you can call and discuss. They charge too much to not care about patient satisfaction or proper results. They kept making excuses that it was my skin tone/tan that made the treatments not work. Yet, current research and other clinics say that’s false as these lasers work on a variety of skin tones.

Great experience! Professional staff. Loved my results.

Love this place, great customer service

I have been coming to Ideal Image for a couple of years now. I am always please with how visual the staff is, and how willing to accommodate any needs I may have. I will continue to bring any cosmetic needs to Ideal Image!

Im getting Laser hair removal on my face and stomach. I transferred to this location from Pennsylvania In June 2021. My first appointment went fine; they told me they were booking me out every 8-10 weeks so the hair can grow in. Which was odd because in Pennsylvania I was going every 4-6 weeks. But I took their word for it; my second appointment October 2021 they literally missed the entire right side of my face. Which I had to get waxed off because I’m not walking around with hair on my face. So my third appointment would’ve been December; I called to see if I could transfer locations to be seen at the Orange park area. The lady assured me I wouldn’t have that issue again; I then rescheduled because I’m only available on Saturdays. At first she tried to book me for Feburary 2022. But I told her that was too far out since the last time I was seen was October 2021. I advised id OP had sooner availability then I will like to go with them. She magically had availability for two Saturdays in January. So I went with the 29th due to prior engagements. On the January 26th i decide to call to confirm my appointment time; I called and left a voicemail. I received a call back two hours later confirming it for 3pm on the 29th; great right? Nope literally the next day I received a call stating they had to reschedule me due to providers being out. I was so disappointed and angry. She advised that she can see what’s available for February. Crazy?! We’re back to the original date they tried to schedule me for when I called to transfer back in December. I declined and advised that I will call back. The next day Friday the 28th I called In the AM and left a bm stating that I would like my file transferred over to OP. No call back; I called Saturday; no answer. I called Monday 31st; left another vm; no call back. This is absolutely ridiculous; the level of disregard they have for their clients is truly sad. I financed this service so they already got paid; not sure if I would get better service if I was paying as I go. I never had any issues with ideal image in Pennsylvania so this is very much a isolated problem with this location. And you would think If you had to reschedule clients due to short staff; you would atleast see the client that hasn’t been seen since OCT 2021?! The treatment is for my face so it’s very upsetting to walk around with hair on your face as a woman when you paid for this service. And no I do not wish to speak to any one regarding this issue. I will figure out how to get my file transferred.

Jessica did very good job . Thanks

I have been a client of Ideal Image for 10 years.. Ideal Image has changed my life. I had about 5 treatments.. now I feel beautiful and confident. The staff makes you feel comfortable. I would definitely recommend Ideal Image at the Town Center Jacksonville FL.

Always a great experience.

This location is great! Super comfortable atmosphere and the medical professionals are true professionals that take you step by step through the process each time. Relatively painless experience and worth it for great results!

The ladies at Ideal Image are very professional and friendly. In the many years that I have received treatments they have always been friendly and professional. They perform excellent work and the results are great.

The staff is always so friendly. They keep me aware of current specials and sales. The facility is very clean. I always have a good experience when I visit!

I love everything about IDEAL IMAGE! The staff is courteous and knowledgeable and they have my skin nice and smooth!!

Awesome service. As an African American woman it’s hard to find permanent solution. Their yag laser is awesome. I receive touch ups. No pain.

Hands down the best staff and work at the Towne Center Ideal Imagine. Highly recommend checking them out!

I always enjoy my experience at ideal image please book your appointment you will not be disappointed

I’vebeen coming here for over 10 years and I always have a great experience. I was treated by Kelsey today and I absolutely loved her! Super nice professional and quick! As always I will be back.

Have been coming here for about 6 years and everyone is always so nice and friendly!

Great office and staff!

Went from a beard to a goatee to smooth as a babies bottom. You have to commit to the treatment plan to see the results. I’m very pleased.

Ideal image is the best place to go to get rid of any unwanted hair. The staff is personable, professional and courteous. The technicians are knowledgeable and make the process go quickly and smoothly. I've recommended this place to everyone I know and I'll continue to do so.

Resolved my issue and request. Thank you ideal image Jacksonville for your help!

Ideal image on St. John town center is amazing! I started to go here because I am super white and had an issue with black facial hair on my chin. The results from the treatment were incredible. I am hooked and have continued to get my belly and underarms treated as well. I highly recommend to everyone. Also, the staff is awesome, professional and friendly.

Very Comfortable and Relaxing BUSINESS! I absolutely love them 💕 Love Peace & Blessings

Great customer service ! Very friendly environment. Thumbs up 👍🏻

They are amazing. This location goes above and beyond and will do everything to make sure your treatments are effective and beneficial. I have been seeing them since 2019 and love their energy.

horrible company! they lie and cause damage!! they try to cover it up and will blow you off avoid them

This is my favorite ideal med spa! Staff always accommodating and so clean!

Facility was clean and everyone was very professional.

Morgan was amazing. She was quick & efficient with my treatment and very professional.

Imaging shoving money down a shredder. That’s what this place feels like.

Everyone was very professional. The facility was extremely clean. Even with covid, the business took wonderful precautions to keep everyone safe. Price was very reasonable, too!

Staff very friendly and welcoming

EMMIE!! She is so sweet, caring, and a professional at what she does. She lasered me only once and I was so happy with the results. She makes you feel comfortable and really cares about your treatment. She is also very knowledgeable about laser hair removal and will educate you on what to do after treatment. Unfortunately, I never got this education at a different location I was going to. However, I highly recommend this location. The front desk is also very helpful and friendly. Thank you so much for a great experience!! I highly recommend this location for laser treatment. I give this location a 10 stars!

My main quarrel is the appointment availability. Why are you still adding new clients if you can barely schedule for what you have? I have PCOS so my appointments need to be every 6 weeks which can never happen consistently bc of availability which means my results are being impacted. I get it, everyone is suffering with staffing issues due to Covid but at the same time, something needs to give. Either be more competitive with your pay so you can keep your people or be realistic with your scheduling and how much new clients you can take on. I’m having my appointment done today, but there’s no a availability until December which is just absolutely ridiculous.

They always do a wonderful job!

I’ve been their client for a while and this year has been the worst by far.. I called in November 2020 to schedule for touch up, that was scheduled for January. I got covid in January so had to reschedule, which then pushed me to Jun/July. i mean that’s enormous amount of time to wait. My July session didn’t produce much of the hair loss so I called to complain. Twice I was told that someone will call me to schedule assessment. Haven’t been called yet. They are saying I must have hormonal changes, which I don’t. Very expensive service for very poor customer service and results that are not what they have promised before you signed contract.. pretty disappointed..

Best hair removal place I’ve been to. They are the only place I would go to for hair removal. They have been great since I began my treatment years ago. I still come for touch-ups to make sure hair growth stays consistently minimal. I get my face/neck done with laser treatment. Best decision I’ve made.

Staff is always professional! Love the environment.

Emmy is very informative and professional. I like that they are using the COVID protocols as well.

Highly recommend Ideal Image! I started getting my treatments when I lived in Massachusetts then when I moved to Jacksonville. The ladies here are so sweet and it was an easy transition. They are very helpful and know what they are doing. This place is highly professional and clean. Yes it is an investment but totally worth it! I cannot express how much this has made my life easier. I am 6ft tall Spanish woman and shaving my legs was the worst. To not have to worry about shaving my legs everyday has me saving so much time and actually having smooth legs (no areas missed). I have done full Brazilian, full legs and underarms laser removed. I have been done with my treatments but I still go back like once a year for touch ups. My hair is barely there when it does grow back. No more itchy legs when I haven’t shaved in a few days. No letting it grow out so you can get it waxed. The prices look like a lot but trust me it’s worth it! INVEST IN YOURSELF!!

Im very pleased with ideal it really works

Nothing but good things to say. Sherry did a wonderful and very attentive. Front desk was great also. Walked in a few minutes early and was in and out quickly. 10/10 recommend

I love them! They are very professional and I have treated my whole body there! I love that I don’t have to shave anymore and don’t have to deal with stubborn ingrown hair. I would definitely recommend them to everyone!

Clean space. Nice friendly staff

Clean environment. Staff is extremely friendly and helpful.

The ladies at Big Island are amazing. So friendly and helpful. Get you exactly what you need and want!!! Today I had a new girl and she was hands down the best!!!

Very nice and professional

Amazing results! This is my third time trying laser but first time with Ideal Image and this was the only time I’ve seen actual results!

I love love Iseal Image. They are God sent. My treatment today was amazing. Sherry my provider was very gently and kind💗

The people are friendly and I'm noticing a change in hair growth. Grows back thin and slow. Hopefully it will continue to be hairless once I get consistent treatment.

Great appointment for legs and underarms! Half way through and results are already amazing! Love this place!

Alex Budd literally made my laugh lines disappear with 1 syringe of Juvederm filler. The best injectable experience I have ever had. I have been to a couple different plastic surgeons and had injectables over the years, this was by far the most caring and well executed injectable visit that I have ever had!! I’m glad I decided to give them a try because I will definitely not be going to anybody besides Alex from this point forward. The Jacksonville manager, Adelis is also an amazing and caring woman and made my visit very welcoming. Had it not been for her, I don’t know that I would have been as excited today! So thank you Alex for being the best injectable nurse practitioner that I have ever come across, hands down you are better than my plastic surgeon, and thank you for Adelis for running such an amazing place!!

Laura G is an amazing nurse practitioner very personable and made me feel comfy. Yvette and Sanja are very helpful and professional on making my appointments. This place fills up quick because the team here is great!

The employees are courteous, timely & caring. The treatments were effective & I love the results.

Highly recommend!

Reliable and accommodating

Always very kind and make me feel comfortable with all of my treatments. Always a great experience.

I love this place! The employees are so nice and I’m so amazed at how the treatment is working. I definitely recommend:)

Great experience every time I come in for an appointment!

Great experience each time we are here!

Extremely bad experience with ideal image in Jax... Customer service is horrible, no greeting on arrival, waited 40 minutes to get treated with an appointment - no acknowledgement or apology for the wait.. Was told a manager would call me regarding questions i had regarding the touch up process never received a call. These folks only care about $$ and up-selling.. they do NOT care for their clients or their clients' experiences.. Don't waste your time or money here! There are extremely better laser hair places to go to without spending thousands of dollars for no results and horrible customer service.

Excellent, knowledgeable practitioners who focus on your overall health as well as beauty!! Will remain a loyal customer!

Email is the best!!!!

Kelsey did an amazing job. Very professional

Alex and Sherri were awesome.

Sherry was awesome

Staff was very friendly, and Laura was great! I will be back

Ideal Image offers professional and safe services. I highly recommend them for any hair removal trouble spots. Invest in a package!

Staff is always so nice and helpful! I have been coming to this location for years.

Great service - they were able to squeeze me in between appointments - greeted immediately and everything was on time. Emmy was a fabulous technician - 100% would recommend!

Have always had a great experience with Ideal Image. The service is timely and quality! Thanks Sherri for the help today!

Got my hair removal and loving it that I don’t ever have to wax or shave.