DO NOT GO THERE ! THIS PLACE IS A SCAM AND A RIP OFF !!! THEY ONLY CARE ABOUT MONEY NO CUSTOMER SERVICE EVER.

If I could give it zero stars I would. I still have hair growing. They don’t tell you when you are signing the contract that there is no way out of the contract. They also don’t tell you that it’s going to SUPER hurt!!! The laser is painful. Do NOT do this. You will never get your money back. And when they tell you that you can transfer to any location that is also a lie!!!

Morgan was very professional and very accommodating. Would love to have her during my next visit.

Great environment, very clean and staff is very friendly. I've treated 3 areas of my body and since the first appointment I've seen great results! Totally recommend this place!!

Great service. Love it! Will recommend!

Courteous service and a knowledgeable staff!

Go somewhere else. I kept telling the clinician that I wasn’t seeing shedding after treatments—no one listened/cared. Treatment plan was disjointed—I saw a new person every time and no one knew what the last one said/promised. I had to frustratingly keep repeating myself with no result. They don’t guarantee results and because they are franchises there is no corporate number you can call and discuss. They charge too much to not care about patient satisfaction or proper results. They kept making excuses that it was my skin tone/tan that made the treatments not work. Yet, current research and other clinics say that’s false as these lasers work on a variety of skin tones.

Great experience! Professional staff. Loved my results.

Love this place, great customer service

I have been coming to Ideal Image for a couple of years now. I am always please with how visual the staff is, and how willing to accommodate any needs I may have. I will continue to bring any cosmetic needs to Ideal Image!

Im getting Laser hair removal on my face and stomach. I transferred to this location from Pennsylvania In June 2021. My first appointment went fine; they told me they were booking me out every 8-10 weeks so the hair can grow in. Which was odd because in Pennsylvania I was going every 4-6 weeks. But I took their word for it; my second appointment October 2021 they literally missed the entire right side of my face. Which I had to get waxed off because I’m not walking around with hair on my face. So my third appointment would’ve been December; I called to see if I could transfer locations to be seen at the Orange park area. The lady assured me I wouldn’t have that issue again; I then rescheduled because I’m only available on Saturdays. At first she tried to book me for Feburary 2022. But I told her that was too far out since the last time I was seen was October 2021. I advised id OP had sooner availability then I will like to go with them. She magically had availability for two Saturdays in January. So I went with the 29th due to prior engagements. On the January 26th i decide to call to confirm my appointment time; I called and left a voicemail. I received a call back two hours later confirming it for 3pm on the 29th; great right? Nope literally the next day I received a call stating they had to reschedule me due to providers being out. I was so disappointed and angry. She advised that she can see what’s available for February. Crazy?! We’re back to the original date they tried to schedule me for when I called to transfer back in December. I declined and advised that I will call back. The next day Friday the 28th I called In the AM and left a bm stating that I would like my file transferred over to OP. No call back; I called Saturday; no answer. I called Monday 31st; left another vm; no call back. This is absolutely ridiculous; the level of disregard they have for their clients is truly sad. I financed this service so they already got paid; not sure if I would get better service if I was paying as I go. I never had any issues with ideal image in Pennsylvania so this is very much a isolated problem with this location. And you would think If you had to reschedule clients due to short staff; you would atleast see the client that hasn’t been seen since OCT 2021?! The treatment is for my face so it’s very upsetting to walk around with hair on your face as a woman when you paid for this service. And no I do not wish to speak to any one regarding this issue. I will figure out how to get my file transferred.

Jessica did very good job . Thanks

I have been a client of Ideal Image for 10 years.. Ideal Image has changed my life. I had about 5 treatments.. now I feel beautiful and confident. The staff makes you feel comfortable. I would definitely recommend Ideal Image at the Town Center Jacksonville FL.

Always a great experience.

This location is great! Super comfortable atmosphere and the medical professionals are true professionals that take you step by step through the process each time. Relatively painless experience and worth it for great results!

I receive my first hair removal treatment on Christmas Eve, and because of my dark complexion I was a bit nervous. I am sooo beyond pleased with the results. I love the staff, and excited to continue my treatment!

The ladies at Ideal Image are very professional and friendly. In the many years that I have received treatments they have always been friendly and professional. They perform excellent work and the results are great.

The staff is always so friendly. They keep me aware of current specials and sales. The facility is very clean. I always have a good experience when I visit!

I love everything about IDEAL IMAGE! The staff is courteous and knowledgeable and they have my skin nice and smooth!!

Awesome service. As an African American woman it’s hard to find permanent solution. Their yag laser is awesome. I receive touch ups. No pain.

Hands down the best staff and work at the Towne Center Ideal Imagine. Highly recommend checking them out!

I always enjoy my experience at ideal image please book your appointment you will not be disappointed

I’vebeen coming here for over 10 years and I always have a great experience. I was treated by Kelsey today and I absolutely loved her! Super nice professional and quick! As always I will be back.

Have been coming here for about 6 years and everyone is always so nice and friendly!

Great office and staff!

Ideal image is the best place to go to get rid of any unwanted hair. The staff is personable, professional and courteous. The technicians are knowledgeable and make the process go quickly and smoothly. I've recommended this place to everyone I know and I'll continue to do so.

Resolved my issue and request. Thank you ideal image Jacksonville for your help!

Ideal image on St. John town center is amazing! I started to go here because I am super white and had an issue with black facial hair on my chin. The results from the treatment were incredible. I am hooked and have continued to get my belly and underarms treated as well. I highly recommend to everyone. Also, the staff is awesome, professional and friendly.

Very Comfortable and Relaxing BUSINESS! I absolutely love them 💕 Love Peace & Blessings

Great customer service ! Very friendly environment. Thumbs up 👍🏻

They are amazing. This location goes above and beyond and will do everything to make sure your treatments are effective and beneficial. I have been seeing them since 2019 and love their energy.

This is my favorite ideal med spa! Staff always accommodating and so clean!

Facility was clean and everyone was very professional.

Morgan was amazing. She was quick & efficient with my treatment and very professional.

Everyone was very professional. The facility was extremely clean. Even with covid, the business took wonderful precautions to keep everyone safe. Price was very reasonable, too!

Staff very friendly and welcoming

EMMIE!! She is so sweet, caring, and a professional at what she does. She lasered me only once and I was so happy with the results. She makes you feel comfortable and really cares about your treatment. She is also very knowledgeable about laser hair removal and will educate you on what to do after treatment. Unfortunately, I never got this education at a different location I was going to. However, I highly recommend this location. The front desk is also very helpful and friendly. Thank you so much for a great experience!! I highly recommend this location for laser treatment. I give this location a 10 stars!

My main quarrel is the appointment availability. Why are you still adding new clients if you can barely schedule for what you have? I have PCOS so my appointments need to be every 6 weeks which can never happen consistently bc of availability which means my results are being impacted. I get it, everyone is suffering with staffing issues due to Covid but at the same time, something needs to give. Either be more competitive with your pay so you can keep your people or be realistic with your scheduling and how much new clients you can take on. I’m having my appointment done today, but there’s no a availability until December which is just absolutely ridiculous.

They always do a wonderful job!

I’ve been their client for a while and this year has been the worst by far.. I called in November 2020 to schedule for touch up, that was scheduled for January. I got covid in January so had to reschedule, which then pushed me to Jun/July. i mean that’s enormous amount of time to wait. My July session didn’t produce much of the hair loss so I called to complain. Twice I was told that someone will call me to schedule assessment. Haven’t been called yet. They are saying I must have hormonal changes, which I don’t. Very expensive service for very poor customer service and results that are not what they have promised before you signed contract.. pretty disappointed..

Best hair removal place I’ve been to. They are the only place I would go to for hair removal. They have been great since I began my treatment years ago. I still come for touch-ups to make sure hair growth stays consistently minimal. I get my face/neck done with laser treatment. Best decision I’ve made.

Staff is always professional! Love the environment.

Emmy is very informative and professional. I like that they are using the COVID protocols as well.

Highly recommend Ideal Image! I started getting my treatments when I lived in Massachusetts then when I moved to Jacksonville. The ladies here are so sweet and it was an easy transition. They are very helpful and know what they are doing. This place is highly professional and clean. Yes it is an investment but totally worth it! I cannot express how much this has made my life easier. I am 6ft tall Spanish woman and shaving my legs was the worst. To not have to worry about shaving my legs everyday has me saving so much time and actually having smooth legs (no areas missed). I have done full Brazilian, full legs and underarms laser removed. I have been done with my treatments but I still go back like once a year for touch ups. My hair is barely there when it does grow back. No more itchy legs when I haven’t shaved in a few days. No letting it grow out so you can get it waxed. The prices look like a lot but trust me it’s worth it! INVEST IN YOURSELF!!

Im very pleased with ideal it really works

Nothing but good things to say. Sherry did a wonderful and very attentive. Front desk was great also. Walked in a few minutes early and was in and out quickly. 10/10 recommend

I love them! They are very professional and I have treated my whole body there! I love that I don’t have to shave anymore and don’t have to deal with stubborn ingrown hair. I would definitely recommend them to everyone!

Clean space. Nice friendly staff

Clean environment. Staff is extremely friendly and helpful.

The ladies at Big Island are amazing. So friendly and helpful. Get you exactly what you need and want!!! Today I had a new girl and she was hands down the best!!!

Very nice and professional

Amazing results! This is my third time trying laser but first time with Ideal Image and this was the only time I’ve seen actual results!

I love love Iseal Image. They are God sent. My treatment today was amazing. Sherry my provider was very gently and kind💗

The people are friendly and I'm noticing a change in hair growth. Grows back thin and slow. Hopefully it will continue to be hairless once I get consistent treatment.

Great appointment for legs and underarms! Half way through and results are already amazing! Love this place!

Alex Budd literally made my laugh lines disappear with 1 syringe of Juvederm filler. The best injectable experience I have ever had. I have been to a couple different plastic surgeons and had injectables over the years, this was by far the most caring and well executed injectable visit that I have ever had!! I’m glad I decided to give them a try because I will definitely not be going to anybody besides Alex from this point forward. The Jacksonville manager, Adelis is also an amazing and caring woman and made my visit very welcoming. Had it not been for her, I don’t know that I would have been as excited today! So thank you Alex for being the best injectable nurse practitioner that I have ever come across, hands down you are better than my plastic surgeon, and thank you for Adelis for running such an amazing place!!

Laura G is an amazing nurse practitioner very personable and made me feel comfy. Yvette and Sanja are very helpful and professional on making my appointments. This place fills up quick because the team here is great!

The employees are courteous, timely & caring. The treatments were effective & I love the results.

Highly recommend!

Reliable and accommodating

Always very kind and make me feel comfortable with all of my treatments. Always a great experience.

I love this place! The employees are so nice and I’m so amazed at how the treatment is working. I definitely recommend:)

Great experience every time I come in for an appointment!

Great experience each time we are here!

Extremely bad experience with ideal image in Jax... Customer service is horrible, no greeting on arrival, waited 40 minutes to get treated with an appointment - no acknowledgement or apology for the wait.. Was told a manager would call me regarding questions i had regarding the touch up process never received a call. These folks only care about $$ and up-selling.. they do NOT care for their clients or their clients' experiences.. Don't waste your time or money here! There are extremely better laser hair places to go to without spending thousands of dollars for no results and horrible customer service.

Excellent, knowledgeable practitioners who focus on your overall health as well as beauty!! Will remain a loyal customer!

Email is the best!!!!

Kelsey did an amazing job. Very professional

Alex and Sherri were awesome.

Sherry was awesome

Staff was very friendly, and Laura was great! I will be back

Ideal Image offers professional and safe services. I highly recommend them for any hair removal trouble spots. Invest in a package!

Staff is always so nice and helpful! I have been coming to this location for years.

Great service - they were able to squeeze me in between appointments - greeted immediately and everything was on time. Emmy was a fabulous technician - 100% would recommend!

Have always had a great experience with Ideal Image. The service is timely and quality! Thanks Sherri for the help today!

Got my hair removal and loving it that I don’t ever have to wax or shave.

I am a furry little woman who has been a client with Ideal Image for years. Before I found Ideal Image I tried permanent hair removal with a different company, which produced 0 results. I've gotten multiple areas treated with Ideal Image, and it did take many treatments (remember I'm fuzzy), but with visual improvements after each visit, I am very pleased. Some areas have completely stopped hair growth, and the newer areas I've began are showing great results already. The hair growth comes back thinner to none after treatment. I recommend for anyone whose had to deal with unwanted bothersome hair growth. It is well worth the money. For me...it was priceless. I had a lot of dark facial hair growth mostly above my lip, chin, jawline which isn't attractive at all 4 a female! Now I have much more confidence as I don't feel that I have to hide my face behind my hairdo. I've referred others as well even my daughter has started treatments in which she's just as pleased. And the staff is ALWAYS awesome! I have never had a bad or even mediocre experience here. Always extraordinary from the service they provide to the staff, location, cleanliness, décor...everything about this place, just a really cool vibe.

Ideal Image is the only choice I would make for hair removal. They have been wonderful since I began my treatment years ago, and their lifetime package makes it SO easy and convenient for touch-ups to make sure my hair growth stays consistently minimal/non-existent. I have course dark hair and getting my underarms done with laser treatment is the best decision I’ve ever made!

UPDATE: NO ONE EVER REACHED OUT, and it’s been over a week since they responded to my review. I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...

I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...

I love Alex! She is awesome. They go above and beyond. Best laser hair removal in town!

I have been going to Ideal Image since 2005 and added different areas over the years. I highly recommend them.

Always very professional and make you feel super comfortable!

I’ve been coming to this location for over a year and they have always been professional, friendly and efficient.

UPDATE: Once I posted the review below, I got a call from Ideal Image to come in for a follow up consult. I wish I can remember the name of the woman that called, but I appreciated the fact that I was reached out to! I came in for the consult and I’m not going to lie, my guns were blazing. Alex, who spoke with me, felt my vibe though and really did an amazing job of explaining things to me and she really came off as understanding where I was coming from and the frustration I had. I was not aware that I had an option to come in for a “re-evaluation” which is what I believe is in the works now. For the time being, I’m content. I will continue to come for “touch ups” and seeing how this re-evaluation will go for me. Over all I am pleased with Alex and my visit. However, I really think this should be discussed with patients in the very beginning so that they don’t end up like me—bitter at the service. Patients should also really need to be explained the contract that they sign so that they know what is available to them should they find themselves in my position. ORIGINAL: I had a laser hair removal service done here a few years ago and all the hair has come back. I have the perfect complexion (fair skin/dark hair), and it did not last AT ALL. Also, I remember some of the ladies not really knowing what to do. One accidentally lasered over a space that she wasn’t supposed to, which made me pretty nervous. I would just make sure you do your research long and hard before choosing this place because it is a lifelong commitment to pay them to keep up the services. I went back to waxing—less pain, too.

Love this place I have been a customer for years! Great staff all around!!

Pricing is kind of all over the place. I started treatment on my underarms in late 2016 and finished summer 2018. During that time they of course tried to upsell me on other packages and each time the price got more and more outrageous. My last treatment was May 2018. Here it is March 2021 and about a third of my underarm hair has come back. The fine print in the contract says it's hair REDUCTION, not removal, so good luck getting any kind of follow up if your hair does come back. I'd definitely go with a specialized more boutique mom-and-pop shop if I choose to do any hair removal in the future. They pay more attention to their equipment and technique and want you to be fully satisfied with your end result. The staff at Ideal Image is nice, but because it's a giant corporate franchise they don't have any skin in the game to make sure things go as they should.

These guys are a franchise location. They make up prices on the spot they judge each customer and create the pricing accordingly. Stay away from this location I recommend you go to anyone else besides this one. Be careful of the lady in the pricing department that works there she’s very slick and sly.

Laura was my nurse and very knowledgeable and attentive to what she felt was best to produce the best results for me!

Fake. So fake. Every single employee. Every “deal”. There are much better places to go in Jacksonville that actually care about the clients not the money

Promised hair removal is not completely true. (It is not cheap either )They told me that it is not guaranteed to remove all the facial hair, will reduce it. And it is my fault that I did not read the contract I signed on the first day which explains this detail. It is disappointing. I will look for another place to seek hair removal to completely get rid of facial hair. Waste of my time and investment.

I have been a customer of Ideal Image since 2006 and absolutely love them! The staff is friendly and very knowledgeable. Kelsey was amazing and so kind.

This review is about Susan L. Schaad, who presents an informal inappropriate customer service persona to her clients. I would like to provide IDEAL IMAGE with a few concerns about whom they hire in their company. She presented a rude, unappealing attitude towards her customers on the phone. IDEAL IMAGE should consider a training session for their higher management team or higher position employees. THANKS. okay, bye.

I paid over $3,000 for cold sculpting and saw zero results! Not worth the money!!!!!

Can’t believe I spent $15,000 here and they won’t even answer the phone to make an appointment or call you back to make an appointment. So disappointed. Wish I would have done more research.

The lady who did me was so sweet and worked hard to make sure I was pleased with my results!

Great environment , Professional staff, and Amazing results.

I have been going to ideal image for over a year. The results are amazing! The staff is awesome and the treatments are quick! I would highly recommend anyone struggling with the tedious chore of shaving to come visit these ladies in the town center. Let them make your life that much more enjoyable and increase your confidence because every woman needs to feel great about herself!

I get laser hair removal and the staff here is amazing! They always make sure you are comfortable, they are very professional and highly recommended! They also have great specials year round

Horrible experience with Ideal Image... 1 they almost never answer the phone. 2 the laser machine they use does not work. 3. prices are outrageous compared to other laser hair places. 4. you have to wait 3-4 months for an appointment. 5. they do not call you back when you leave a message whether its a recording message or someone says "I will have someone call you back" it doesn't happen no one calls you back. complete waste of money - I went in blindly without doing research. don't make same mistake - do research and don't go to ideal image for any of your beauty needs 🙂 there are so many great places that are better and have better prices/results!