Jacksonville
CURRENT PROMOTIONS
| Sun | CLOSED | - | CLOSED |
| Mon | 2:00pm | - | 6:00pm |
| Tue | 11:00am | - | 6:00pm |
| Wed | 2:00pm | - | 6:00pm |
| Thu | 2:00pm | - | 6:00pm |
| Fri | 9:00am | - | 5:00pm |
| Sat | 9:00am | - | 4:00pm |
Ideal Image Laser Hair Removal of Jacksonville has proudly served over 10,000 happy and satisfied guests since we opened our doors in 2005. We know that looking good is part of feeling good. In fact, we’re so good at what we do, Jacksonville Magazine readers voted us the Best in Jacksonville two years running for the Cosmetic/Skincare Services category! Our success relies solely on providing safe and effective treatments for our guests, which is something that we are very proud of. We are conveniently located in the St John’s Town Center.
From I-95 & JTB Eastbound (Downtown area):
Take exit 344 to Butler Blvd (202). Take a left at the light. Travel east on J. Turner Butler Blvd. (202) towards the beach; Take the exit for Gate Parkway. Make a Left at the Light on to Gate Parkway and a right on to Town Center Parkway. The Markets at Town Center and Big Island Drive will be on your right just before BB&T Bank. We are located behind Back Finn and Brio in the strip of shops between Ulta Beauty, REI and Nordstrom Rack.
From JTB Westbound (Beaches area):
Travel west on J. Turner Butler Blvd. (202); Take the Gate Parkway exit and bare right. Turn right on to Town Center Parkway. The Markets at Town Center and Big Island Drive will be on your right just before BB&T Bank. We are located behind Back Finn and Brio in the strip of shops between Ulta Beauty, REI and Nordstrom Rack.
From I-295 Northbound (Mandarin/Baymeadows area):
Continue travelling north until the Butler Blvd FL-202 exit. Merge on to Butler Blvd WEST via the ramp on the left toward I-95. Take the Gate Parkway exit and bare right. Turn right on to Town Center Parkway. The Markets at Town Center and Big Island Drive will be on your right just before BB&T Bank. We are located behind Back Finn and Brio in the strip of shops between Ulta Beauty, REI and Nordstrom Rack.
From I-295 Southbound (Arlington area):
Continue travelling south until The Town Center Parkway/ University of North Florida exit. Turn slight right onto Town Center Parkway. The Markets at Town Center and Big Island Drive will be on your left just past BB&T Bank. We are located behind Back Finn and Brio in the strip of shops between Ulta Beauty, REI and Nordstrom Rack.
334 Reviews
Jun 8, 2021
Staff was very friendly, and Laura was great! I will be back
Jun 7, 2021
Staff is always so nice and helpful! I have been coming to this location for years.
Jun 7, 2021
Ideal Image offers professional and safe services. I highly recommend them for any hair removal trouble spots. Invest in a package!
Jun 4, 2021
Great service - they were able to squeeze me in between appointments - greeted immediately and everything was on time. Emmy was a fabulous technician - 100% would recommend!
Jun 3, 2021
The ladies at Big Island are amazing. So friendly and helpful. Get you exactly what you need and want!!!
May 27, 2021
Have always had a great experience with Ideal Image. The service is timely and quality! Thanks Sherri for the help today!
May 20, 2021
Got my hair removal and loving it that I don’t ever have to wax or shave.
May 17, 2021
Ideal Image is the only choice I would make for hair removal. They have been wonderful since I began my treatment years ago, and their lifetime package makes it SO easy and convenient for touch-ups to make sure my hair growth stays consistently minimal/non-existent. I have course dark hair and getting my underarms done with laser treatment is the best decision I’ve ever made!
May 17, 2021
I am a furry little woman who has been a client with Ideal Image for years. Before I found Ideal Image I tried permanent hair removal with a different company, which produced 0 results. I've gotten multiple areas treated with Ideal Image, and it did take many treatments (remember I'm fuzzy), but with visual improvements after each visit, I am very pleased. Some areas have completely stopped hair growth, and the newer areas I've began are showing great results already. The hair growth comes back thinner to none after treatment. I recommend for anyone whose had to deal with unwanted bothersome hair growth. It is well worth the money. For me...it was priceless. I had a lot of dark facial hair growth mostly above my lip, chin, jawline which isn't attractive at all 4 a female! Now I have much more confidence as I don't feel that I have to hide my face behind my hairdo. I've referred others as well even my daughter has started treatments in which she's just as pleased. And the staff is ALWAYS awesome! I have never had a bad or even mediocre experience here. Always extraordinary from the service they provide to the staff, location, cleanliness, décor...everything about this place, just a really cool vibe.
Apr 23, 2021
UPDATE: NO ONE EVER REACHED OUT, and it’s been over a week since they responded to my review. I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...
Apr 14, 2021
I love Alex! She is awesome. They go above and beyond. Best laser hair removal in town!
Apr 14, 2021
I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...
Apr 12, 2021
Always very professional and make you feel super comfortable!
Apr 12, 2021
I have been going to Ideal Image since 2005 and added different areas over the years. I highly recommend them.
Apr 2, 2021
I’ve been coming to this location for over a year and they have always been professional, friendly and efficient.
Mar 27, 2021
Love this place I have been a customer for years! Great staff all around!!
Mar 27, 2021
UPDATE: Once I posted the review below, I got a call from Ideal Image to come in for a follow up consult. I wish I can remember the name of the woman that called, but I appreciated the fact that I was reached out to! I came in for the consult and I’m not going to lie, my guns were blazing. Alex, who spoke with me, felt my vibe though and really did an amazing job of explaining things to me and she really came off as understanding where I was coming from and the frustration I had. I was not aware that I had an option to come in for a “re-evaluation” which is what I believe is in the works now. For the time being, I’m content. I will continue to come for “touch ups” and seeing how this re-evaluation will go for me. Over all I am pleased with Alex and my visit. However, I really think this should be discussed with patients in the very beginning so that they don’t end up like me—bitter at the service. Patients should also really need to be explained the contract that they sign so that they know what is available to them should they find themselves in my position. ORIGINAL: I had a laser hair removal service done here a few years ago and all the hair has come back. I have the perfect complexion (fair skin/dark hair), and it did not last AT ALL. Also, I remember some of the ladies not really knowing what to do. One accidentally lasered over a space that she wasn’t supposed to, which made me pretty nervous. I would just make sure you do your research long and hard before choosing this place because it is a lifelong commitment to pay them to keep up the services. I went back to waxing—less pain, too.
Mar 25, 2021
Pricing is kind of all over the place. I started treatment on my underarms in late 2016 and finished summer 2018. During that time they of course tried to upsell me on other packages and each time the price got more and more outrageous. My last treatment was May 2018. Here it is March 2021 and about a third of my underarm hair has come back. The fine print in the contract says it's hair REDUCTION, not removal, so good luck getting any kind of follow up if your hair does come back. I'd definitely go with a specialized more boutique mom-and-pop shop if I choose to do any hair removal in the future. They pay more attention to their equipment and technique and want you to be fully satisfied with your end result. The staff at Ideal Image is nice, but because it's a giant corporate franchise they don't have any skin in the game to make sure things go as they should.
Mar 24, 2021
These guys are a franchise location. They make up prices on the spot they judge each customer and create the pricing accordingly. Stay away from this location I recommend you go to anyone else besides this one. Be careful of the lady in the pricing department that works there she’s very slick and sly.
Mar 24, 2021
Such an amazing environment and the staff is sweet and professional. Saw results immediately highly recommend this location! Thank you ideal image 💕
Mar 23, 2021
Laura was my nurse and very knowledgeable and attentive to what she felt was best to produce the best results for me!
Mar 23, 2021
Fake. So fake. Every single employee. Every “deal”. There are much better places to go in Jacksonville that actually care about the clients not the money
Mar 9, 2021
Promised hair removal is not completely true. (It is not cheap either )They told me that it is not guaranteed to remove all the facial hair, will reduce it. And it is my fault that I did not read the contract I signed on the first day which explains this detail. It is disappointing. I will look for another place to seek hair removal to completely get rid of facial hair. Waste of my time and investment.
Feb 26, 2021
I have been a customer of Ideal Image since 2006 and absolutely love them! The staff is friendly and very knowledgeable. Kelsey was amazing and so kind.
Feb 25, 2021
This review is about Susan L. Schaad, who presents an informal inappropriate customer service persona to her clients. I would like to provide IDEAL IMAGE with a few concerns about whom they hire in their company. She presented a rude, unappealing attitude towards her customers on the phone. IDEAL IMAGE should consider a training session for their higher management team or higher position employees. THANKS. okay, bye.
Feb 24, 2021
I paid over $3,000 for cold sculpting and saw zero results! Not worth the money!!!!!
Feb 23, 2021
Can’t believe I spent $15,000 here and they won’t even answer the phone to make an appointment or call you back to make an appointment. So disappointed. Wish I would have done more research.
Feb 12, 2021
The lady who did me was so sweet and worked hard to make sure I was pleased with my results!
Feb 11, 2021
Great environment , Professional staff, and Amazing results.
Feb 8, 2021
I have been going to ideal image for over a year. The results are amazing! The staff is awesome and the treatments are quick! I would highly recommend anyone struggling with the tedious chore of shaving to come visit these ladies in the town center. Let them make your life that much more enjoyable and increase your confidence because every woman needs to feel great about herself!
Jan 30, 2021
Great environment, very clean and staff is very friendly. I've treated 3 areas of my body and since the first appointment I've seen great results! Totally recommend this place!!
Jan 30, 2021
I get laser hair removal and the staff here is amazing! They always make sure you are comfortable, they are very professional and highly recommended! They also have great specials year round
Jan 27, 2021
Horrible experience with Ideal Image... 1 they almost never answer the phone. 2 the laser machine they use does not work. 3. prices are outrageous compared to other laser hair places. 4. you have to wait 3-4 months for an appointment. 5. they do not call you back when you leave a message whether its a recording message or someone says "I will have someone call you back" it doesn't happen no one calls you back. complete waste of money - I went in blindly without doing research. don't make same mistake - do research and don't go to ideal image for any of your beauty needs 🙂 there are so many great places that are better and have better prices/results!
Jan 18, 2021
Laura was amazing !!! && I'd definitely recommend her & the Towncenter location to my friends & family.
Jan 14, 2021
Laura was super friendly from the moment I walked in Ideal Image. She was very professional during the laser treatment and walked me through what to expect in the process. Very clean facility and proper Covid precautions taken by checking temperatures, masks and waiting in your car for your appointment. Thank you Ideal Image.
Jan 13, 2021
Laura is very informative and professional. I like that they are using the COVID protocols as well.
Jan 13, 2021
Just came back for a quick touch up after 2 years. Very quick and they are very COVID- friendly.
Jan 7, 2021
My first time having laser hair removal, they made the process so easy!! Way less painful than waxing. Thanks!
Dec 30, 2020
I Love Lydia! She is knowledgeable, funny and gentle!
Dec 30, 2020
The employees who performed the laser hair removal I got were great, very professional and nice. They walked me through the whole process. I had an issue getting scheduled and getting in, so a manager actually spoke with me to resolve me issue. She was so professional and quick to solve the problem! I am super impressed by the customer service and problem solving skills.
Dec 30, 2020
Been an ideal image girl for the past 10 years- I’ve had my bikini and underarms done!!! Love that I’ve moved many different states the past years and have had no issues switching locations... whilst the results are permanent- I get a touch up every 2 years! Love the staff always- and never ever feel uncomfortable!! Also- unlike a smaller salon- ideal image isn’t just going to randomly shut down and close business.
Dec 29, 2020
I love Ideal Image they are pricey but def worth it. I do Juviderm and botox here. Alex is absolutely AMAZING but I found out today when I went that she no longer works here!! The girl who helped me was really nice!
Dec 18, 2020
Ideal image is great! I had hair removal on my face 5 years ago but recently had another child which cause the hair to regrow I called and no problem they immediately began treatment thanks to me getting the lifetime treatment. If you are Jax stop in and ask for Lydia she is the best!!
Dec 9, 2020
Going to Ideal Image is one of the best things that I have ever done. My skin went from having dark bumps from ingrown hairs, to nice ,smooth, and radiant!
Dec 3, 2020
Y’all, Ideal Image is the real deal! I am (was!) a hairy beast before coming here! I had laser hair removal on my underarms, legs, and bikini area and can not believe how well is works! I used to shave once or twice a day to stay smooth. This has saved me time, hassle, razor burn, ingrown hairs, and even $$ on my water bill due to much shorter showers. They are so nice and professional, and I can not recommend them highly enough! Btw, it has been 4 years since my service - still good!!
Nov 30, 2020
I absolutely LOVE Lydia. She is friendly, energetic and so pleasant. She took the time to explain the process with me and makes you feel comfortable during your procedure. This is my first time at this location and I plan to continue to come back. Thank you Lydia for being so awesome! Make an appt and ask for Lydia, you won’t be disappointed!!!
Nov 28, 2020
Lydia was excellent! Professional and very competent. They have excellent safety protocols and I felt safe. Great value and wonderful results. I am a 10 year customer and very pleased with my results
Nov 24, 2020
Excellent office- client service is spot on with friendly staff, reminders and transparency is services. My services have had major results and I am glad I made this choice for laser hair removal.
Nov 23, 2020
I am very pleased with the service and the procedure done.
Nov 23, 2020
Great service. Quick and professional. Will be back again.
Nov 21, 2020
Why do I love Ideal Image? Considering that my confidence level has skyrocketed since going here, how could I not? It is a clean and professional environment that makes you feel welcome and effective. This place works and it has boosted my self-confidence to a whole other level. Thank you, Ideal Image. Recommended if you have unwanted hair and want to feel better. Mentally and physically I fee great.
Nov 17, 2020
Amazing first experience here at Ideal Image! Sonja was my consultant and she was extremely knowledgeable and helpful with all my questions. Kelsey did my first treatment and it couldn’t have gone any smoother! She made me feel comfortable and her friendly conversation made the treatment go by even faster! I highly recommend!
Nov 16, 2020
Such a professional and sweet staff!! Kelsey has been treating me and she makes me feel very safe and comfortable!
Nov 16, 2020
The staff was very friendly and I really appreciated the precautions taken by the office due to COVID!
Nov 11, 2020
Overall, great place! The staff is very professional. Due to COVID, the checking in process has changed causing intermittent delays. Checked in for my 1130 appointment at 1120. I didn’t actually get into the building until 12. Once inside, they take your temperature, give you hand sanitizer, and ask you a covid questionnaire. After that, I was in an out. Overall, great place!
Nov 9, 2020
Anyone know who owns this one? I can't get info to speak with a manager or an owner etc...
Nov 5, 2020
If you want the best go to Ideal Image! Prior to coming here I tried other laser removal places and they were just a total waste of money. Best decision I've ever made was to come here. Bye bye razors and painful ingrowns.
Nov 3, 2020
The Nurse Practitioners are always so professional and the treatments are quick and worth it.
Oct 31, 2020
The lady who did my lips was very nice and professional. My lips never looked so good. Took her time and made sure I was satisfied throughout the process.
Oct 28, 2020
Bad service. I was not pleased with my results at all. I called to speak with a manager but never spoke to one... someone said they would call me back, never did. So I called again, same thing... manger unavailable said will call back and never called back. Kept running me in circles. Very bad service
Oct 19, 2020
Huge scam. Waste of $6000. My hair has grown back just like it was before I came here 2 years ago and spent all this money. One of the worst financial mistakes I’ve ever made and for nothing. I still have to shave every other day. They try to sell you more packages every time you go in after you’ve refused and refused. Would not recommend. Prices are so much higher than everywhere else in the area for literally no reason. Run far away.
Jul 9, 2020
YIKES! YOUR REVIEWS ARE SCARING PEOPLE AWAY! I AM PEOPLE! DO BETTER GUYS!!
Feb 25, 2020
What a sales pitch, I feel like I was at a used car lot!! I was refused a quote until I had a consultation. I drove an hour to get there and was told it would be $380 for a Brazilian touch up and that was a deal! I was continually pressured into getting a $4,000 plus package. I have had great results elsewhere only needing occasional touch ups every few years. I will never go back after feeling so pressured for something I dont eve . Eed
Feb 22, 2020
Got coolsculpting done here and said after about 3 months I would see “dramatic” results. It’s been over 3 months now and I don’t see any results and wasted a lot of money doing this. I don’t recommend at all.
Feb 20, 2020
I waited all my adult years to finally do laser! I’ve been frequenting here for the last 10 years. Love them!
Feb 19, 2020
Excellent place for laser hair removal!! I highly highly recommend!! Five star service. Everyone is super nice and professional!
Feb 11, 2020
I have been to this facility twice and have been severely bruised by botox injections. I have been getting injections for several years and have never had that happen along with my left eye drooping.
Feb 8, 2020
Evette Yvette however you spell her name. She is the WORS . Horrible customer service. Rude and disrespectful. the ladies that do the actual procedure are nice but this woman here is so UNPROFESSIONAL
Feb 4, 2020
I love Alex K!!!! She has the best personality and makes me feel so at ease!
Jan 31, 2020
Clean office! Staff makes you feel comfortable while doing treatment! Very friendly and helpful. Amazing how well the laser hair removal works!
Jan 24, 2020
Excellent service!! Transferred from a different city and everything went very smooth! Kelsey was my nurse she was very fast and efficient! Glad I picked this location if you’re in the jville area come here!
Jan 21, 2020
I first came here almost 9 years ago. Everyone here has always been so nice and welcoming.
Jan 20, 2020
The results are exactly as expected. Staff is knowledgeable and friendly.
Jan 18, 2020
Everyone is so sweet and helpful and knowledgeable. This place is like second home! Thank you for everything! Lydia
Jan 17, 2020
Ideal Image is wonderful. The staff is the best. DO IT!!
Jan 17, 2020
I love this place. The girls are great to do business with. They explain everything and are always helpful. They tell you about their specials and help you save money. Would definitely recommend them.
Jan 15, 2020
Super convenient location and very helpful staff. Tia at the front desk was so nice while checking me in and my provider Heather was awesome and answered all of my questions! They got me in and out super fast as well!
Jan 15, 2020
I have had multiple areas treated with great success over 8 years and they are always super sweet and amazing to work with, completely professional and perfect!
Jan 13, 2020
Ideal Image was one of the best decisions I have ever made. My treatments have been super successful so far and it is incredibly worth it. I’ve tried other laser hair removal places and none of them work nearly as well. The staff has been super friendly and very considerate every time I’ve been in for an appointment!
Jan 13, 2020
I love this place! I think it's important to mention that I am a Black female with tan skin who was extremely afraid of the outcome of laser hair removal. My main concern was hyperpigmentation so I started with one treatment area about 1 year ago. Everything is going great, no hypermentation or extreme irritation and the hairs that were concerning me at almost non existant. I feel more confident and smooth and relieved that there are no hair bumps from shaving or scars from plucking. If you are hesitant, do it! You won't be sorry!
Jan 13, 2020
Excellent consultation! Staff is friendly and expectations are clear and upfront. Treatments are quick and results are priceless.
Jan 7, 2020
Very professional and super friendly staff. Staff was knowledgeable about my skin type and took great care of me.
Jan 7, 2020
I love this location! The staff and service are incredible!
Jan 7, 2020
Always so sweet and professional. I am absolutely pleased with my results
Jan 7, 2020
Ideal imagine has been amazing. I am just a few treatments in and have seen such amazing results. Everyone is super friendly and helpful. I recommend it to everyone
Jan 4, 2020
The staff here are so professional & caring! I’ve had fantastic results with virtually no hair left after 7 treatments! As someone who has dealt with dark hair my entire life, this treatment was a game changer. I can’t recommend this place highly enough!
Jan 4, 2020
I go here for laser hair removal. Everyone is sweet and professional. Heather is awesome- she really listened to me and addressed my areas of concern.
Dec 28, 2019
Great place and service. I've been using them for years!
Dec 27, 2019
Not satisfied with the service I paid over 2k and close to 2 yrs for, arm pit and Brazilian laser treatment. Having to continue with further treatment because hair is still coming back and patchy now. Shows the results of being passed to whatever person is on the schedule and available. May have same training but it has been different everytime. Franchised overrated reputation with unsatisfactory results.
Dec 23, 2019
I started going to Ideal Image when my regular injector was constantly booked and I'm so glad I did! They are honest and knowledgable and know my face structure, and I trust them to be conservative and not try to talk me into anything I don't need.
Dec 13, 2019
This kind of scam business , it is really very tricky thing , this company put you in very hardship financial obligation and a lot of debits , by connect you to a bank .And the bank add a lot of interest on you , they use different name of their company to mislead you , the commercial name is different from their legal paperwork which use like Weinzierf Enterprise dba. it is tricky , be careful.
