UPDATE: NO ONE EVER REACHED OUT, and it’s been over a week since they responded to my review. I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...

I’ve had my appointment forcibly rescheduled twice now due to Ideal Image having issues. The woman on the phone had absolutely zero remorse or care regarding this inconvenience and told that the next appointment isn’t available for 2 months out! They didn’t even have the courtesy to squeeze me in and tried to push me out like I didn’t already have an appointment. Absolutely ridiculous! I’m very disappointed in how I was treated. I’ve been trying to get an appointment since October 2020 for services that are supposed to be available at a “lifetime membership rate.” Some membership...

I love Alex! She is awesome. They go above and beyond. Best laser hair removal in town!

I have been going to Ideal Image since 2005 and added different areas over the years. I highly recommend them.

Always very professional and make you feel super comfortable!

STAY FAR AWAY!! The representative, Sanja Muzdeka, represented false information about locations in another state - I was told that would not be a problem to transfer services to that location once I relocate. As it turns out, there is actually no location in that state at all. Sanja also grossly misrepresented how the services would work and results I was guaranteed to expect, presumably to get me to sign the contract. She assured me over and over that all the hair would fall out and I would be hair free for 6 weeks between each treatment. As it turns out, that is not how the hair removal process works at all. They emailed a loan to me to sign. I had not opened it yet but then got an email saying the loan process was signed by all parties. I inquired about this and Sanja informed me, in writing, that Ideal Image had authorized the loan on my behalf. I did not sign or authorize this loan. That is obviously loan fraud. She then refused to communicate with me via email, insisting over and over again that I only speak with her on the phone. I refused as I was obviously distrustful at this point. Even though I never signed the new contract and the loan was forged by Ideal Image, I still executed my right as a FL consumer to request cancellation of a contact for future services within 72 hours. I did this via email which Sanja confirmed receipt of. Despite all of this, Sanja refused to cancel the fraudulent loan. I had to contact the lender who opened an authorization dispute. Ideal Image then refunded only part of the loan to the lender, leaving an $800 balance. I only received 1 service from the original contract which was for 9 services for $4000. I am fine paying the amount for the treatment I received, however, Ideal Image continues to insist on withholding $800, far more than the price for a single treatment. When reviewing the initial contract, I specifically asked about the cost breakdown in the contract and she stated it was listed this way so that if the contract was cancelled, the amount would be prorated based on those prices ($4000 for 9 treatments). I have reviewed the contract in full, there is no such disclaimer regarding price increases, in the copy I have. I am also filing a police report and pressing charges for loan fraud, as advised to do so by the lender. Avoid this company at all costs! They are professional scammers and don’t care about the consumer at all.

I’ve been coming to this location for over a year and they have always been professional, friendly and efficient.

UPDATE: Once I posted the review below, I got a call from Ideal Image to come in for a follow up consult. I wish I can remember the name of the woman that called, but I appreciated the fact that I was reached out to! I came in for the consult and I’m not going to lie, my guns were blazing. Alex, who spoke with me, felt my vibe though and really did an amazing job of explaining things to me and she really came off as understanding where I was coming from and the frustration I had. I was not aware that I had an option to come in for a “re-evaluation” which is what I believe is in the works now. For the time being, I’m content. I will continue to come for “touch ups” and seeing how this re-evaluation will go for me. Over all I am pleased with Alex and my visit. However, I really think this should be discussed with patients in the very beginning so that they don’t end up like me—bitter at the service. Patients should also really need to be explained the contract that they sign so that they know what is available to them should they find themselves in my position. ORIGINAL: I had a laser hair removal service done here a few years ago and all the hair has come back. I have the perfect complexion (fair skin/dark hair), and it did not last AT ALL. Also, I remember some of the ladies not really knowing what to do. One accidentally lasered over a space that she wasn’t supposed to, which made me pretty nervous. I would just make sure you do your research long and hard before choosing this place because it is a lifelong commitment to pay them to keep up the services. I went back to waxing—less pain, too.

Love this place I have been a customer for years! Great staff all around!!

Pricing is kind of all over the place. I started treatment on my underarms in late 2016 and finished summer 2018. During that time they of course tried to upsell me on other packages and each time the price got more and more outrageous. My last treatment was May 2018. Here it is March 2021 and about a third of my underarm hair has come back. The fine print in the contract says it's hair REDUCTION, not removal, so good luck getting any kind of follow up if your hair does come back. I'd definitely go with a specialized more boutique mom-and-pop shop if I choose to do any hair removal in the future. They pay more attention to their equipment and technique and want you to be fully satisfied with your end result. The staff at Ideal Image is nice, but because it's a giant corporate franchise they don't have any skin in the game to make sure things go as they should.

These guys are a franchise location. They make up prices on the spot they judge each customer and create the pricing accordingly. Stay away from this location I recommend you go to anyone else besides this one. Be careful of the lady in the pricing department that works there she’s very slick and sly.

Such an amazing environment and the staff is sweet and professional. Saw results immediately highly recommend this location! Thank you ideal image 💕

Laura was my nurse and very knowledgeable and attentive to what she felt was best to produce the best results for me!

Fake. So fake. Every single employee. Every “deal”. There are much better places to go in Jacksonville that actually care about the clients not the money

Promised hair removal is not completely true. (It is not cheap either )They told me that it is not guaranteed to remove all the facial hair, will reduce it. And it is my fault that I did not read the contract I signed on the first day which explains this detail. It is disappointing. I will look for another place to seek hair removal to completely get rid of facial hair. Waste of my time and investment.

I have been a customer of Ideal Image since 2006 and absolutely love them! The staff is friendly and very knowledgeable. Kelsey was amazing and so kind.

This review is about Susan L. Schaad, who presents an informal inappropriate customer service persona to her clients. I would like to provide IDEAL IMAGE with a few concerns about whom they hire in their company. She presented a rude, unappealing attitude towards her customers on the phone. IDEAL IMAGE should consider a training session for their higher management team or higher position employees. THANKS. okay, bye.

I paid over $3,000 for cold sculpting and saw zero results! Not worth the money!!!!!

Can’t believe I spent $15,000 here and they won’t even answer the phone to make an appointment or call you back to make an appointment. So disappointed. Wish I would have done more research.

The lady who did me was so sweet and worked hard to make sure I was pleased with my results!

Great environment , Professional staff, and Amazing results.

I have been going to ideal image for over a year. The results are amazing! The staff is awesome and the treatments are quick! I would highly recommend anyone struggling with the tedious chore of shaving to come visit these ladies in the town center. Let them make your life that much more enjoyable and increase your confidence because every woman needs to feel great about herself!

Great environment, very clean and staff is very friendly. I've treated 3 areas of my body and since the first appointment I've seen great results! Totally recommend this place!!

I get laser hair removal and the staff here is amazing! They always make sure you are comfortable, they are very professional and highly recommended! They also have great specials year round

Horrible experience with Ideal Image... 1 they almost never answer the phone. 2 the laser machine they use does not work. 3. prices are outrageous compared to other laser hair places. 4. you have to wait 3-4 months for an appointment. 5. they do not call you back when you leave a message whether its a recording message or someone says "I will have someone call you back" it doesn't happen no one calls you back. complete waste of money - I went in blindly without doing research. don't make same mistake - do research and don't go to ideal image for any of your beauty needs 🙂 there are so many great places that are better and have better prices/results!

Laura was amazing !!! && I'd definitely recommend her & the Towncenter location to my friends & family.

Laura was super friendly from the moment I walked in Ideal Image. She was very professional during the laser treatment and walked me through what to expect in the process. Very clean facility and proper Covid precautions taken by checking temperatures, masks and waiting in your car for your appointment. Thank you Ideal Image.

Just came back for a quick touch up after 2 years. Very quick and they are very COVID- friendly.

Laura is very informative and professional. I like that they are using the COVID protocols as well.

My first time having laser hair removal, they made the process so easy!! Way less painful than waxing. Thanks!

The employees who performed the laser hair removal I got were great, very professional and nice. They walked me through the whole process. I had an issue getting scheduled and getting in, so a manager actually spoke with me to resolve me issue. She was so professional and quick to solve the problem! I am super impressed by the customer service and problem solving skills.

Been an ideal image girl for the past 10 years- I’ve had my bikini and underarms done!!! Love that I’ve moved many different states the past years and have had no issues switching locations... whilst the results are permanent- I get a touch up every 2 years! Love the staff always- and never ever feel uncomfortable!! Also- unlike a smaller salon- ideal image isn’t just going to randomly shut down and close business.

I Love Lydia! She is knowledgeable, funny and gentle!

I love Ideal Image they are pricey but def worth it. I do Juviderm and botox here. Alex is absolutely AMAZING but I found out today when I went that she no longer works here!! The girl who helped me was really nice!

Kelsey is my provider and very formal

Ideal image is great! I had hair removal on my face 5 years ago but recently had another child which cause the hair to regrow I called and no problem they immediately began treatment thanks to me getting the lifetime treatment. If you are Jax stop in and ask for Lydia she is the best!!

Laser hair removal is the best gift I have given myself! The staff is always friendly and professional.

Going to Ideal Image is one of the best things that I have ever done. My skin went from having dark bumps from ingrown hairs, to nice ,smooth, and radiant!

Y’all, Ideal Image is the real deal! I am (was!) a hairy beast before coming here! I had laser hair removal on my underarms, legs, and bikini area and can not believe how well is works! I used to shave once or twice a day to stay smooth. This has saved me time, hassle, razor burn, ingrown hairs, and even $$ on my water bill due to much shorter showers. They are so nice and professional, and I can not recommend them highly enough! Btw, it has been 4 years since my service - still good!!

I absolutely LOVE Lydia. She is friendly, energetic and so pleasant. She took the time to explain the process with me and makes you feel comfortable during your procedure. This is my first time at this location and I plan to continue to come back. Thank you Lydia for being so awesome! Make an appt and ask for Lydia, you won’t be disappointed!!!

Lydia was excellent! Professional and very competent. They have excellent safety protocols and I felt safe. Great value and wonderful results. I am a 10 year customer and very pleased with my results

Excellent office- client service is spot on with friendly staff, reminders and transparency is services. My services have had major results and I am glad I made this choice for laser hair removal.

I am very pleased with the service and the procedure done.

Great service. Quick and professional. Will be back again.

Why do I love Ideal Image? Considering that my confidence level has skyrocketed since going here, how could I not? It is a clean and professional environment that makes you feel welcome and effective. This place works and it has boosted my self-confidence to a whole other level. Thank you, Ideal Image. Recommended if you have unwanted hair and want to feel better. Mentally and physically I fee great.

Amazing first experience here at Ideal Image! Sonja was my consultant and she was extremely knowledgeable and helpful with all my questions. Kelsey did my first treatment and it couldn’t have gone any smoother! She made me feel comfortable and her friendly conversation made the treatment go by even faster! I highly recommend!

The staff was very friendly and I really appreciated the precautions taken by the office due to COVID!

Such a professional and sweet staff!! Kelsey has been treating me and she makes me feel very safe and comfortable!

Overall, great place! The staff is very professional. Due to COVID, the checking in process has changed causing intermittent delays. Checked in for my 1130 appointment at 1120. I didn’t actually get into the building until 12. Once inside, they take your temperature, give you hand sanitizer, and ask you a covid questionnaire. After that, I was in an out. Overall, great place!

Absolutely the best experience ever!

Anyone know who owns this one? I can't get info to speak with a manager or an owner etc...

If you want the best go to Ideal Image! Prior to coming here I tried other laser removal places and they were just a total waste of money. Best decision I've ever made was to come here. Bye bye razors and painful ingrowns.

Being coming for years and am very satisfied!

The Nurse Practitioners are always so professional and the treatments are quick and worth it.

The lady who did my lips was very nice and professional. My lips never looked so good. Took her time and made sure I was satisfied throughout the process.

Bad service. I was not pleased with my results at all. I called to speak with a manager but never spoke to one... someone said they would call me back, never did. So I called again, same thing... manger unavailable said will call back and never called back. Kept running me in circles. Very bad service

Huge scam. Waste of $6000. My hair has grown back just like it was before I came here 2 years ago and spent all this money. One of the worst financial mistakes I’ve ever made and for nothing. I still have to shave every other day. They try to sell you more packages every time you go in after you’ve refused and refused. Would not recommend. Prices are so much higher than everywhere else in the area for literally no reason. Run far away.

YIKES! YOUR REVIEWS ARE SCARING PEOPLE AWAY! I AM PEOPLE! DO BETTER GUYS!!

What a sales pitch, I feel like I was at a used car lot!! I was refused a quote until I had a consultation. I drove an hour to get there and was told it would be $380 for a Brazilian touch up and that was a deal! I was continually pressured into getting a $4,000 plus package. I have had great results elsewhere only needing occasional touch ups every few years. I will never go back after feeling so pressured for something I dont eve . Eed

Got coolsculpting done here and said after about 3 months I would see “dramatic” results. It’s been over 3 months now and I don’t see any results and wasted a lot of money doing this. I don’t recommend at all.

I waited all my adult years to finally do laser! I’ve been frequenting here for the last 10 years. Love them!

Excellent place for laser hair removal!! I highly highly recommend!! Five star service. Everyone is super nice and professional!

Wonderful staff great deals. Easy process

I have been to this facility twice and have been severely bruised by botox injections. I have been getting injections for several years and have never had that happen along with my left eye drooping.

Evette Yvette however you spell her name. She is the WORS . Horrible customer service. Rude and disrespectful. the ladies that do the actual procedure are nice but this woman here is so UNPROFESSIONAL

I love Alex K!!!! She has the best personality and makes me feel so at ease!

Clean office! Staff makes you feel comfortable while doing treatment! Very friendly and helpful. Amazing how well the laser hair removal works!

Excellent service!! Transferred from a different city and everything went very smooth! Kelsey was my nurse she was very fast and efficient! Glad I picked this location if you’re in the jville area come here!

Lacey was very sweet and professional ❤️

I first came here almost 9 years ago. Everyone here has always been so nice and welcoming.

The results are exactly as expected. Staff is knowledgeable and friendly.

Everyone is so sweet and helpful and knowledgeable. This place is like second home! Thank you for everything! Lydia

Ideal Image is wonderful. The staff is the best. DO IT!!

I love this place. The girls are great to do business with. They explain everything and are always helpful. They tell you about their specials and help you save money. Would definitely recommend them.

I have had multiple areas treated with great success over 8 years and they are always super sweet and amazing to work with, completely professional and perfect!

Super convenient location and very helpful staff. Tia at the front desk was so nice while checking me in and my provider Heather was awesome and answered all of my questions! They got me in and out super fast as well!

Excellent consultation! Staff is friendly and expectations are clear and upfront. Treatments are quick and results are priceless.

Ideal Image was one of the best decisions I have ever made. My treatments have been super successful so far and it is incredibly worth it. I’ve tried other laser hair removal places and none of them work nearly as well. The staff has been super friendly and very considerate every time I’ve been in for an appointment!

I love this place! I think it's important to mention that I am a Black female with tan skin who was extremely afraid of the outcome of laser hair removal. My main concern was hyperpigmentation so I started with one treatment area about 1 year ago. Everything is going great, no hypermentation or extreme irritation and the hairs that were concerning me at almost non existant. I feel more confident and smooth and relieved that there are no hair bumps from shaving or scars from plucking. If you are hesitant, do it! You won't be sorry!

Always so sweet and professional. I am absolutely pleased with my results

Very professional and super friendly staff. Staff was knowledgeable about my skin type and took great care of me.

I love this location! The staff and service are incredible!

Ideal imagine has been amazing. I am just a few treatments in and have seen such amazing results. Everyone is super friendly and helpful. I recommend it to everyone

The staff here are so professional & caring! I’ve had fantastic results with virtually no hair left after 7 treatments! As someone who has dealt with dark hair my entire life, this treatment was a game changer. I can’t recommend this place highly enough!

I go here for laser hair removal. Everyone is sweet and professional. Heather is awesome- she really listened to me and addressed my areas of concern.

Great service. Love it! Will recommend!

Great place and service. I've been using them for years!

Not satisfied with the service I paid over 2k and close to 2 yrs for, arm pit and Brazilian laser treatment. Having to continue with further treatment because hair is still coming back and patchy now. Shows the results of being passed to whatever person is on the schedule and available. May have same training but it has been different everytime. Franchised overrated reputation with unsatisfactory results.

I started going to Ideal Image when my regular injector was constantly booked and I'm so glad I did! They are honest and knowledgable and know my face structure, and I trust them to be conservative and not try to talk me into anything I don't need.

Friendly staff. Highly recommend

Great place and care

This kind of scam business , it is really very tricky thing , this company put you in very hardship financial obligation and a lot of debits , by connect you to a bank .And the bank add a lot of interest on you , they use different name of their company to mislead you , the commercial name is different from their legal paperwork which use like Weinzierf Enterprise dba. it is tricky , be careful.

It's been a great experience over my 2 year treatment plan. I've referred a couple people as well. Laser hair removal that really works!

I love this place the staff is so friendly and sweet! I’d recommend anyone here and laser hair removal is very worth it. Im excited about my instant results and more to come! ❤️🙌🏽

This place is great! I got the Brazilian and underarms done and I am NOT disappointed.

Everyone is always so professional. I had laser hair removal on arm pits, bikini area, legs and lip over the last few years. They are amazing and it really works! Today I came in for a touch up on my lip. From the moment you walk in Tiah was very friendly and helpful. Jamie my technician was awesome too. Great place.

Phenomenal staff. Loving my results. Hair free is the way to be.

Great service with amazing results.

What a waste of money... I paid an arm and a leg for laser hair removal on my upper lip. After my 7th session, I noticed that hair regrowth was slower BUT there was no reduction in quantity or thickness. When I brought it up to a staff member, she enlightened me to the fact that upper lip hair growth is usually hormonal, and therefore laser hair removal isn't as effective... that would've been nice to know before I paid a boat load of money for it. 9 painful and expensive treament sessions later, I'm still having to wax/ nair my upper lip. Run. Run as fast as you can.

My laser treatment with provider Brittany was extremely professional & she was very courteous. And Tiah was awesome and amazingly professional! Great team!