Emmie was my technician and she is friendly and good at her job. They are always friendly here in St Augustine. I love Ideal Image. I had Lazer on my upper leg and knee and bikini area. Love this place.

I thought I'd always have to tolerate unsightly problem spots but within 4 appointments I am so very satisfied with the results! Finally I have found the best solution to what has been bugging me for too long. Thank you Ideal Image of St. Augustine! **Update** 2 years later, Kelsey still does my treatmemts and have moved on to other areas of my body. I am so happy not to have to shave anymore! Thank you Kelsey for always treating me so good!

Just drove 30 minutes for what I was told would be my last hair removal appointment in the package only to be told at check in that there would be an additional touch up fee. I would never have scheduled this appointment had I been told this previously. The employee was not very helpful and her only explanation for the mistake was that “they had different people working that day”. This company is not very up front with pricing and tries to upsell you at every opportunity.

Always quick, friendly and efficient service! Kelsey is my nurse practitioner and is fabulous! Thank you!! Worth the drive! Been coming here multiple times for a few years now - love them!

Kelsey was extremely experienced and professional.

I have been going to the St. Augustine Ideal Image since 2019 and have had nothing but positive experiences each and every time. All of the staff is so helpful and kind, taking their time to explain and go over any questions you may have. Kelsey is one of the nurse practitioners who has treated me while going and she is an absolute joy to see and visit with; she makes you feel comfortable and well taken care of during an appointment. Morgan is another nurse practitioner who has done treatments for me and she was also extremely knowledgeable and helped answer the questions I had! I’m still going back for touch ups from there because the staff is so wonderful and kind, talking to you the whole time so you barely notice the treatments going on! I would highly recommend checking out the St. Augustine Ideal for any hair removal needs!

Kelsey is amazing!

This was my first time receiving any sort of facial treatment and Ideal Image exceeded my expectations. I was incredibly nervous going into this....fearing the things that could go wrong and of course spending the money. However, from my first encounter with the personal at Ideal Image, I felt at ease. Brittany helped me to get an appointment within my timeframe, and Sanja really made me feel at ease with the whole process. Then there was Alex who administered all my treatment, and she went above and beyond to make me relaxed.....and I literally walked out a different person....no more unwanted wrinkles or frown lines that I was feeling super sad about. Then when I needed a little touch up, the staff made sure I was taken care of. Truly an exceptional experience.

I absolutely love this place! The customer service is excellent, and the prices are unbelievable. I’ve had two areas done so far, and can’t wait to take advantage of the Sale they have going on right now!! I was going to the salon to get waxed every other week. I get to reclaim that time and money thanks to Ideal Image!!!

Very upsetting. I just moved to the area and so nervous about trusting someone new with my botox. A little over 2 weeks ago I went in for extremely normal requests: crows feet, 11 lines and forehead. In the past I've only needed 40 units but they upsold me to 54 units and I agreed. Fast forward 2 weeks, my botox is uneven and my right eyebrow has lots more movement than the left. I emailed them on a Monday to report and request and appointment, no response. I called and left a voicemail on Tuesday to report and request an appointment, no callback. Wednesday I called again, got through but couldn't see me till Saturday. Then when I get there, no apology about the mistake and I'm charged 150% more per unit to fix!!!! Unreal! Meanwhile they are trying to sell me "botox packages " to make it less expensive and asked if I wanted to do filler in my lips. Nope!

Customer service is very poor

***BEWARE*** This location as well as the Jacksonville and Ponte Avesta lactations are FRANCHISE locations. You cannot receive help from corporate with issues you will have!! Per the person who answer the phone for all 3 locations the owner does not take phone calls or emails, I've given them 3 days to get back to me and yet I still have not received a call when I was told I would be called Friday and Saturday. I've paid $6,000k for services of laser hair removal and when I expressed my disappointment in the results after 9 sessions I was met with aggression. I wish I would have searched the BBB before paying my money. this company has had over 2k reports filed in the last year! And has a 1 out if 5 stars with the Better Business Bureau. They do not list pricing b/c it is absolutely absurd at what they charge with poor quality results! Since Friday I have had so many ppl reach out to me with there dissatisfaction in this company and the BBB complaints back that. They have disabled comments on they main Facebook profile and deleted most of the comments of ppl experiencing their disappointment in the company. There slogan is "Real People, Real Results" but they are hiding the people who have actually paid for service and had real experiences! I still have 6 sessions to go! And Friday they person who did my sessions did my bikini, my jawline, and my armpits all on the same setting which is ridiculous. They are months apart in growth stages. There is absolutely NO REASON WHY my bikini which is has had 9 sessions should be on the same setting as my armpits which are on session 3! But the girl who did the session was so unprofessional with her attitude she did what she wanted to do which was wrong! She also tried the charge me $120 for a touch up of my bikin In which my contacts states is FREE!! It's been 8weeks since my 9th session and I was full of HAIR! And per their representative on Facebook they don't consider it "Laser hair Removal" but "Laser Hair Reduction". Those are 2 completely different things! With 2 completely different meanings. My contract says removal but yet they don't consider it that! Well be honest with people an TELL THEM THE TRUTH! For $6,000k there is no reason I should be full of hair after 8 weeks. I spoke with a Nurse Practitioner who use to work with this company and she said she had to quit b/c of the lies that they were telling people! The unprofessional ppl in the office who have decided not to reach out to me to discuss my issues is absolute unacceptable! I AM A REAL PERSON WITH REAL EXPERIENCE FORM IDEAL IMAGE! I would not recommend this company not matter the location!

Amazing service. Very friendly. This place feels like home. 👍🏽

Kelsey always does my treatments!!! She’s amazing! I highly recommend this place without a doubt ✨✨ Hair FREE!

Morgan was great! So happy with my service!

Kelsey did a amazing job doing laser on my face and underarms! Been coming for a while and super happy with results (:

The staff at Ideal Image is great! Kelsey (nurse practitioner) is friendly, knowledgeable and professional! Definitely recommend.

Kelsey is my nurse practitioner each treatment. I have had an amazing experience receiving treatments with her and would highly recommend!

Love coming here! Always efficient, never a wait and very professional!

Kelseyville was awesome, will definitely be back!

Kelsey was very professional!

Best service! Kelsey was amazing. Entire crew will make you feel so comfortable. This is the best service I’ve ever received.

Kelsey was quick and efficient and I love that I can go anywhere in the state as I travel for touch ups!

Kelsie was my technician is really friendly and makes you feel like she’s known you for a long time. My sessions have been extremely successful. I’ve noticed immediate results from the 1st session of laser hair removal. If you have any concerns on problem areas they work with you to address it and help you get better results. Schedule is easy and staff is always available to answer questions.

Audelis and Kelsey were absolutely a joy to work with, very professional and informative. Highly recommend.

Kelsey is amazing, I’m always in and out in a timely fashion. And she’s a great conversation to keep your mind off of the *spicy* laser treatment!!

Kelsey does a great job - nurse practitioner- which I really appreciate!

Kelsey was great!! Super fast and very sweet!!

Ideal Image is great! I definitely recommend. Morgan & Kelsey are the best!

Incredible experience today in the St. Augustine location, the staff was very sweet and great to work with.

I highly recommend Ideal Image MedSpa. I have visited Ideal Image in both Jacksonville and St. Augustine locations for several years. The staff and estheticians are amazing and very professional. Emmie was quick, thorough, and extremely professional performing my services today.

Needed to be squeezed in at the last minute and Anna was able to accommodate me when she absolutely didn’t have to. So kind and considerate. Highly recommend!

Laura was amazing and extremely helpful. I definitely recommend this facility!

Kelsey is a great at what she does i recommend her for sure!!

Love this facility, nice quiet atmosphere, kind specialists, and very happy with my results.

Amazing Staff.

Kelsey and Sherri were amazing during my treatments. Please check Ideal Image in St Augustine because you will be very taken care of and you won’t be disappointed.

All of the ladies in the office are very polite and tell you what to expect. They are very friendly and talk to you the entire time. I would recommend these ladies just based off of that. Wonderful experience every time I go.

Clean environment and awesome staff.

I have had a great time at Ideal Image and look forward to my next appointment. I have always felt welcomed with coming in. Kelsey and Kelly really helped me and answered all my questions. They keep it really clean and make sure that I am really comfortable. I feel with making a decision to better my life to be more healthy, I have met two really positive and great people. Thank you!!

First time visiting the St. Augustine location. I went in for my 6 month touch up and service was amazing. I arrived and was greeted promptly. I was then taken to the laser room and my service was completed within 15 minutes. Everyone I courteous. Would definitely recommend.

Kelsey is always so great and patient with me. I have such great experiences at Ideal Image St Augustine, every time!

The clinic, team and outcomes are superior with CoolSculpting and Laser Hair Removal. I had my lower abdomen and love handles treated with CoolSculpting and am thankful I did so in time for Summer. I am in the middle of laser hair removal treatments to my back, shoulders, and back of neck. I see reduction and have smooth skin. Looking forward to my next treatment.

BUYER BEWARE! I was interested in cool sculpting...I made an appointment to go in for a consultation. While there I was greeted and treated very nice. Explanations of the treatments and expectations were discussed. At the end of the consultation I felt some pressure to schedule an appointment to get the treatments. I was a little hesitant, but never the less I booked an appointment and decided to finance through Ally (the company Ideal Image uses for financing). About a week or so prior to my scheduled appointment, I learned that due to the pandemic and hospital needs I was not going to have a job and needed to find another position. I called Ideal Image and canceled my appointment for my treatments, as I was concerned with spending the money and not having an income coming in...which I explained at the time of canceling appointment. Two weeks after canceling my appointment I received a bill in the mail from Ally Lending for my treatments. I immediately called Ally and explained that I never had any procedure or treatments done, so this must be a mistake. The representative informed me that she doesn't know what happened, but Ally paid Ideal Image $3000 in full and I am responsible for my monthly obligation to pay off the debt. I then called Ideal Image and left 2 messages for someone to call me back to discuss this problem. After about a week I received a call back and after explaining that I didn't have any services done, Kelly informed me that she has discussed the situation with her company and there are no refunds, so I needed to schedule an appointment to have something done...I was appalled. I asked to speak with a manager or someone who had the authority to issue a refund to Ally...she said there wasn't anyone available and that I needed to reschedule my appointment for the treatments discussed. I asked as to why they could bill for, and get paid for, services that were never rendered? She said that on the bottom of the receipt that I signed in the office the day of my consultation (that they keep) it stated that there were no refunds. I was NEVER informed of this. And no where in any of the paperwork that was given to me or that I signed stated this. She said she was sorry, but that is their policy. I then called Ally back and escalated the situation to the corporate level. Stating that Ideal Image stole the money from Ally, related to the fact that there were no services rendered and therfore none to bill for. I also was given the phone number to the corporate offices of Ideal Image. I called the corporate offices for Ideal Image and explained the situation... they had told me that they would look into it. After three weeks I called Ally and was informed that the debt had been canceled out and I owed Noone and my account was at a zero balance. Horrible experience. Sadly was interested in the treatments but unfortunately greatly disappointed with the treatment and handling if a very unexplained situation. Maybe would look into another location as Ideal Image in St. Augustine is independently opened franchise (per the corporate offices).

Kelsey was my NP who did my hair removal treatment and she is awesome! I have been coming to this location for over a year and I’m always very happy with my results!

Great customer service especially thanks to my nurse practitioner Kelsey! Definitely recommend it! Very effective results!

Great experience! Very effective treatments, wonderful and helpful staff, comfortable and clean clinic!

I can’t express how much I’ve enjoyed my experiences at Ideal Image in St. Augustine. Kelly and Rachel are both extremely professional, kind, and go above and beyond to accommodate you. To include, my treatments have been amazing both during and after following incredible results! Rachel is extremely knowledgeable and provides excellent services. I truly can’t recommend Ideal Image enough!!

Amazing staff that is well educated! Kelsey has been servicing me for the Laser Hair removal for the past year. She talks to you during treatment to help the process more comforting. The facility it self is beyond clean and welcoming. Book your appt today ladies.

Staff was very friendly . I was taken back before my appointment time. Facility was also very clean, everyone has a mask on and temperatures are taken upon arrival.

Alex and Brittni were so helpful and professional. I LOVE my treatments and LOVE not shaving !! Office and treatment rooms are like a spa. I’d highly recommend

I have PCOS and I had a lot of facial hair that I did not want! Ideal Images helped get rid of the problem for me. The customer service is awesome and I just love fact that I don’t have that embarrassing hair anymore!

Highly recommend! Always friendly and treatments are quick and effective!

Amazing! I’m a first timer and both the women working were so lovely. Can’t wait to go back for the rest of my laser treatments and cool sculpting. Honestly, it’s only been a couple hours and i can see the difference between now and then, very small difference but i definitely see it and can’t wait to see the final results!!!

Love love this place. I live in Jacksonville and drive to St Augustine to get my treatments for the great service and friendly team. They make you feel like family. Thank you Jamie and team for another great visit.

High -pressure sales. I had a really bad reaction. The company does not care once they take your money!!!! please do yourself a favor and stay away from ideal image. I had a very bad experience with the Botox treatment. I am now experiencing a very severe side effects. my friends and family and I started noticing them after I had the Botox treatment I am experiencing very severe nerve reaction in my face and neck. by that I mean my face and neck are having jerking movements that are uncontrollable. I have an appointment with a neurologist. this condition that I developed after the botox should I say severe side effects are very uncomfortable and has also made it very hard for me to do my every day task. such as typing on my laptop which I used to be a very fast typer. please it is not worth it. I have my right 2 Express my review because I have freedom of speech just like everyone else in the United States. I do not recommend ideal image. I brought this to the attention of the manager/owner for the st. Augustine location. she does not care and had a very nonchalant attitude. to ideal image please do not delete my review as you have done in the past. as I have stated earlier I have a right to express my opinion and let other people know about your services. also one more thing when I agreed to have Botox due to the high sale pressure and how much the sales woman promoted their product. I had asked the sales lady if she had any thing for me to remove my makeup. she stated that it was not necessary for me to remove my makeup. really??? do you really think it is sanitary to inject anything into your skin with foundation on?

I started coming to this location as soon as it opened and it was as if they had been open for years. It was a seamless transition and as with the other locations, the staff is welcoming, informative, and attentive. I just finished treatments on my legs and other areas and am 100% satisfied. If you are thinking about laser hair removal or curious about any other procedure, start here! Laser hair removal has been life-changing and worth every penny. If body hair has affected your self esteem or lifestyle in any way, you will not regret the decision to get laser. You can always start small!

They are just amazing at the St . Augustine location . Always kind and helpful !!!

It was my first time coming to this location, and it was great !! I was seen as soon as I walked in - I did fill out paperwork but it was brief. And then the procedure was super fast. Brittany was super attentive and informed me of promotions and specials they have going on. I’ll definitely be coming back !!

Absolutely love this location. Very clean, fast and friendly service. This is my new Ideal image location from now on.

Excellent and fast service! Will come to this location again 🙂

Awesome service and office!

Very friendly & helpful!