Minneapolis (Woodbury)

4.3 /5
1,407 surveys
779 Bielenberg Drive
Unit 105
Woodbury, Minnesota 55125
763-515-7331

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:00pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat8:00am-5:00pm
  • We offer a full range of noninvasive services, by highly trained Medical Providers, specializing in Laser Hair Removal, Cool Sculpting, Broad Band Light Therapy, Ultherapy, Wrinkle Relaxers that include Botox and Dysport, Injectable Fillers that include Juvéderm, Voluma and Restylane.
  • We pride ourselves on being the largest national provider of Laser Hair Removal, Cool Sculpting, Ultherapy and Juvéderm. Every Guest receives a one on one free consultation where we personally customize a treatment plan to fit everyone’s needs.
  • Come visit us for an honest conversation! Our staff is always happy to help!
4.3/5
4.3 /5
51 Reviews

Google
5.0/5
Feb 10, 2020
Google Ideal Image Woodbury
I went for a consultation back in October. I met with Jennifer Whiteside and was provided with all the information I needed to made a decision for Cold Sculpting. I was also inquiring about solutions related to eliminating some minor sagging on my face and was presented with several options as well as the pros and cons of each. I only needed one cycle for the Cold Sculpting procedure, so it was short and weet. On the day of the procedure, I was provided with expectations during and after the treatment. Preparation activities started and it was all good, the treated area was cover with a gel (helps to seal the applicator), and then the applicator was placed on the area. I could feel the cold temperature only for a few minutes, but after that, it all was not. Minor discomfort during the procedure and the professional was constantly checking with me to confirm I was doing ok. I feel great after the cycle, just a little num that laster a few days. The results were exactly what I expected: Not a lot of a change, but enough to eliminate what was bugging me. (love it!) As for my face, I decided to go for Ultherapy (I decide to do it in both, my neck and my face). The procedure was a little long because I decided to have it all at once (most people do face during one visit and neck in another visit). The professional was very good at setting expectations during and after the procedure. I was terrified before the procedure (because some people said it hurts), but it actually did not. It was a little uncomfortable (in some areas), but no pain. I was made aware that the results would be better and more evident with time and it has been correct. I could see minor changes a few days after the procedure, but as the days passed the results were more and more evident. After a few weeks, the results are amazing! My skin lifted and tightened and it looks really great! Healthy natural-looking results noticed by my friend and family. What can I say about the staff? Everyone at the Woodbury location is great! Very friendly, well informed and willing to help you. I love working with Jennifer, her recommendations were very good, full of good and detailed information! All the professionals performing the procedures are great, well trained and oriented to provide excellent service. They follow up after the procedure to confirm all is good and you are in your recovery path. I like the fact that they not only confirm your coming appointments, they make all the effort to contact you directly so you do not miss the message or get confused with date/time. Not only this location is convenient for me, but I really enjoy every visit and the service provided by everyone working at Woodbury.
Google
5.0/5
Feb 8, 2020
Google Ideal Image Woodbury
Excellent and supportive nurses. Appointment was professionally completed and fast.
Google
5.0/5
Feb 6, 2020
Google Ideal Image Woodbury
I seriously cannot say enough good things about this place! From my very first visit/consultation, Jennifer Whiteside was so amazing!! I felt like I knew her forever. She was so friendly, patient and went over every detail. Jackie the nurse who did my Botox and fillers was incredible!! She is amazing at what she does...she’s a perfectionist, and trust me you will want someone like that working on you! I will definitely be back and for anyone else thinking about going here I HIGHLY recommend this place!
Google
1.0/5
Jan 27, 2020
Google Ideal Image Woodbury
I would give less stars if I could. Very poor customer service.
Google
5.0/5
Dec 23, 2019
Google Ideal Image Woodbury
Great experience. Very professional but still like being with friends. Everyone is great that works there. Merry Christmas...
Google
5.0/5
Dec 20, 2019
Google Ideal Image Woodbury
Everyone was so accommodating and made sure I understood everything, every step of the way. There was no pressure to purchase anything. Everyone was professional and so kind! I got to start my first treatment right after my consultation and everything went quick and every step was explained in detail before it happened. I felt really comfortable with the entire process.
Google
1.0/5
Dec 12, 2019
Google Ideal Image Woodbury
Nice nurses, lied to in consultation after spending 15,000 dollars there. A 4000 dollar mistake!!! Will finish out my treatments and never return! Thought I could trust them, apparently not, will warn anyone possible not to go there! Also was not told that it takes 6 cool sculpting treatment in order to see a difference, spent thousands and see no difference, had to closely compare before and after pictures and could barely see a difference, I lost weight so that is probably what I saw. Was told if I gain like 5 pounds i would of not seen results! Talked with manager about my experience and was told that consultant does not work there anymore, and she makes sure her hires know to warn the customer! Knew it was a problem, but don’t stand behind a bad employee. Went there because I thought I could trust them, you can’t! Was told by the manager Jen that she would call me within a week after I complained about their scam. NEVER heard back, spent more than 20,000 dollars there and this is the way they say thank you! I guess once they have your money they don’t care about the way you are treated after.
Google
5.0/5
Dec 9, 2019
Google Ideal Image Woodbury
My Consultant was the best!
Google
5.0/5
Dec 2, 2019
Google Ideal Image Woodbury
Love the service there. The girls are nice and did a great job. Their customers service is awesome.
Google
5.0/5
Nov 19, 2019
Google Ideal Image Woodbury
Came in for a first time consultation. Awesome service and help!
Google
5.0/5
Nov 16, 2019
Google Ideal Image Woodbury
I walked into ideal image and spoke with Jennifer Whiteside and she was absolutely amazing! I wasn't just another client to her she actually listened and cared about my concerns and asked me questions to advise me with my choices! She was very knowledgeable and was non judgmental!! Thanks Jennifer for the unconditional costumer service and helping me set up a appointment and making this possible for me to just have that pop of "oomph " and having more confidence ! I really appreciate all the support!
Google
5.0/5
Nov 9, 2019
Google Ideal Image Woodbury
Always good. Friendly staff
Google
5.0/5
Nov 4, 2019
Google Ideal Image Woodbury
Also funny stuff and takes care of me well.
Google
5.0/5
Nov 3, 2019
Google Ideal Image Woodbury
It was very professional and quick.
Google
5.0/5
Nov 2, 2019
Google Ideal Image Woodbury
All nursing staff is very helpful and can answer any question about the services they provide.
Google
5.0/5
Oct 17, 2019
Google Ideal Image Woodbury
Everyone is very friendly there and make you feel comfortable!
Google
5.0/5
Oct 12, 2019
Google Ideal Image Woodbury
Update June 17, 2019: Since my last review, I have had complications with getting in for another appointment. After scheduling an appointment about 8 weeks out for September 2018, I received a phone call requesting a time change. I did not call back because the change in time would not work in my schedule. The day before the appointment, I received a confirmation for my appointment time and they had already changed the time without my approval. This was quite frustrating and resulted in many phone calls back and forth. I attempted to change my location to Edina because they had some openings for the day and time I could make it to. I was told the Woodbury location would send over my paperwork to Edina and then Edina would call me back. I never received a call.... Last month I called the Woodbury location to set up an appointment, but they no longer had my paperwork either, it was at Edina still. So same situation - they were to call Edina to receive my paperwork and then Woodbury would call me back to set up an appointment. I explained that this situation happened last time and nothing ever came of it - and I was assured that would not happen again. Sure enough, no call. I'm starting to wonder how accommodating Ideal Image is after they have received payment for these treatments. I am about half way through my appointments, and obviously still have hair growth that is needing to be treated. Is it just poor follow through on my end? Or are they happy to be paid for the full treatment without providing full services to the patient? I sure hope not! At first I thought I was just being uncooperative, but it turns out I've heard other frustrating situations come about that make me realize I'm not the only one. I'd hope some good changes can come along to make the treatment process go a bit smoother. A Year Ago: I have had three treatments of laser hair removal on my face so far - and each time I’ve worked with three different professional and friendly nurses! I am extremely satisfied with the professionalism and the results. After only two treatments, I’ve seen a decrease in hair on my face by probably 50%. I’m so excited to see the end results! Well worth the investment!
Google
5.0/5
Oct 6, 2019
Google Ideal Image Woodbury
My technician was very thorough and knowledgeable. It was a great experience.
Google
5.0/5
Sep 30, 2019
Google Ideal Image Woodbury
Wonderful med spa. Extremely clean. Staff very professional and knowledgeable! Having RN's makes all of the difference. As a RN myself, I would not go anywhere else!
Google
5.0/5
Sep 11, 2019
Google Ideal Image Woodbury
10/10 service. The girls who do my treatments are ABSOLUTELY incredible. I can gab with any of them like were pals, they really listen to me, and when I see the same person again, they remember me! I am almost done with one of my laser sessions which I am so excited about... but I will truly miss the women I see every 8 weeks or so. Woodbury, MN, you have done amazing things. The sales people who I bought the services from, the front desk staff, and the nurses. Truly, 10/10 service. You all rock!
Google
5.0/5
Sep 3, 2019
Google Ideal Image Woodbury
Samantha Peterson is the best! Always an excellent experience and results working with her. Highly recommend.
Google
5.0/5
Aug 16, 2019
Google Ideal Image Woodbury
Thank you Ideal Image! I had such a wonderful experience with caring, respectful and kind professional staff. I can’t wait to see my final results which I’m starting to notice! Thank you!
Google
5.0/5
Aug 8, 2019
Google Ideal Image Woodbury
My good friend Sam has worked for Ideal Image for years now which initially is the reason for my interest. I wasn’t expecting more than seeing Sam’s smiling face and fantastic services but I assumed wrong. Everyone there is absolutely above and beyond and all around welcoming. On top of making me feel welcomed, I’ve been extremely happy with the services received not matter who has been the one to do so. I highly recommend Ideal Imagine:)
Google
5.0/5
Jun 22, 2019
Google Ideal Image Woodbury
I had botox done with Theresa , she froze my face which most places I went to couldn't do , shes very good at injections and I will definitely be back to see her , I highly recommend her ! I've had a great experience overall with Ideal Image , very happy !
Google
5.0/5
Jun 5, 2019
Google Ideal Image Woodbury
I just had Ultherapy Treatment and it was a great experience. I went into it very apprehensive based on other reviews, however I reminded myself based on past experiences that everyone’s bodies react differently. I did not have any pain at all, I was totally comfortable and the staff was terrific. I am seeing results and others have noticed it on me. I will have more results gradually over next few months and I’m excited to see them. I would recommend this to anyone.
Google
5.0/5
May 24, 2019
Google Ideal Image Woodbury
I have had 2 procedures here and have loved the results. When checking in for my appointments, I have been greeted warmly. The nurses tell me what they are going to do each step in the process to keep me comfortable.. I love that they follow up the next day with a phone call.
Google
5.0/5
May 17, 2019
Google Ideal Image Woodbury
They are great! Very good at customer service. They had answers to all my questions, even the "well duh" kinda questions but they didn't answer it like that of course. All in all I would recommend them to everyone for any hair removal stuff you need taken care of!!
Google
5.0/5
May 17, 2019
Google Ideal Image Woodbury
Wow wow! Such an amazing experience at ideal image. The staff was so friendly and welcoming and made my experience not as scary as I thought it was going to be. I felt so comfortable for my laser treatment and lip filler. Thank you ideal image!
Google
5.0/5
May 16, 2019
Google Ideal Image Woodbury
I just got lip fillers today and I absolutely love them! I was super nervous going in, but the whole staff was so comforting and talked me through the whole process. I never felt any pain and the procedure was super smooth.I highly recommend coming in for sure! My lips are so beautiful and I've already received a million compliments!! Ego boost!
Google
5.0/5
May 16, 2019
Google Ideal Image Woodbury
I had my first lip injection experience here. The staff was amazing from start to finish. I was very nervous but they put me at ease quickly. They checked to make sure I was comfortable at all times. The procedure went well and I look forward to my next visit! Thank you!
Google
5.0/5
May 15, 2019
Google Ideal Image Woodbury
Nice location. Nice decor. Super friendly and attentive staff. Very thorough and detailed when explaining the process, before starting and great communication during. Highly recommend.
Google
5.0/5
May 15, 2019
Google Ideal Image Woodbury
Had Botox for the first time here. Besides explaining everything so well and thoroughly, I felt very comfortable in the appointment itself. The nurses are extremely professional and the office was clean and inviting. I will be returning for hair removal and cool sculpting.
Google
5.0/5
Apr 5, 2019
Google Ideal Image Woodbury
Very profesional, l friendly very knowledgeable, and very nice
Google
5.0/5
Feb 25, 2019
Google Ideal Image Woodbury
Everyone was very warm and welcoming. I had the cool sculpting and the results were amazing. The staff was kind and addressed all of my questions. I would definitely recommend them for the cool sculpting service.
Google
2.0/5
Feb 16, 2019
Google Ideal Image Woodbury
Do not go if you have blonde, light brown, grey or ash colored hair as their lasers do not see those colors. I think that they should be more up front about this!
Google
5.0/5
Feb 6, 2019
Google Ideal Image Woodbury
Everything from being welcomed when I walked in the door by the front desk worker, being escorted to my room, to the nurse doing my service was amazing. Everyone was kind, courteous, welcoming and professional. They answered all my questions and went above and beyond to make me feel welcome. I will be coming back again and recommending Ideal Image-Woodbury to family and friends! Thank you!!!
Google
5.0/5
Aug 13, 2018
Google Ideal Image Woodbury
Always excellent service from all of the staff, they are all so friendly and welcoming. I have also loved my results so far! Would definitely recommend this location
Google
3.0/5
Aug 1, 2018
Google Ideal Image Woodbury
I drive quite a ways for 10 minute procedure, waited 30 minutes in an empty waiting room, I left won’t come back. A phone call to say they were behind would be nice.
Google
5.0/5
Jun 26, 2018
Google Ideal Image Woodbury
Rejoice, Jackie, and Yodit are GREAT at what they do. They are the 3 RN’s who work at this location and I have had the pleasure of having all 3 for my laser hair removal treatments. They are extremely professional, and ensure that the care is efficient and hygeniec. They are super friendly and make sure the individual is comfortable, which is SO important. Overall, the location is very clean and welcoming. I have never waited more than 5 minutes (and I am honestly stretching it!) past my scheduled appointment to get started. I have already encouraged my friends to come to this location if they are wanting anything done. I truly recommend it!
Google
1.0/5
Jun 25, 2018
Google Ideal Image Woodbury
My experience was so bad. The first consultant was good. They said how great it was going to be. Of course, I believed them. So I scheduled my appointment on a Saturday. They called and confirmed my appointment two days before. The day of my appointment they cancelled. This happened 3 times. It took me over a month to finally get in. They did the cool scalping on my chin. After the treatment was done, they said the results will be great. Well, they weren't. There was a slight change. So, I called and complained. They asked if I would go to Maple Grove instead of Woodbury. It is 30 miles from my house but I thought I would have better luck there. Wrong. It was worse. I talked to someone and they suggested I get Kilina. I forgot to have my file sent over from Woodbury so I scheduled a different day. I drove all the way over there and they told me I couldn't get a treatment because I was on seizure medicine. Then I was told that cool sculping wouldn't work either. Shouldn't they review files on patients before they are seen. So I went back to Woodbury and they said they didn't know why the lady thought cool sculping would not work. So they did a free treatment, and said a second treatment should help with a 25 degree reduction. Not on me. It was a little but would never be what they claimed. I would never suggest spending money at Ideal Image.
Google
5.0/5
Mar 23, 2018
Google Ideal Image Woodbury
Just finished my treatment for laser hair removal and I couldn’t be happier. The staff were always friendly and professional. Each treatment went so smooth. Never had any issue, flexible schedule. If I do ever need a touch up I know I’ll get the best treatment. Worth every penny I spent, which wasn’t a lot.
Google
5.0/5
Feb 13, 2018
Google Ideal Image Woodbury
Everyone there was so nice, very informative, quick to reapond to any questions i had, made me feel very comfortable, didnt pressure me to do anything i didnt want to. Seemed to care about your health. Clean facility and equipment. Excited to continue my treatments!
Facebook
1.0/5
Jun 2, 2017
Facebook Ideal Image Woodbury
I went in to get my underarms laser hair removed and it never worked. The hairs were thinner for awhile and I went down to shaving once a week, instead of every day, but never completely gone. I have been done with treatments now for a little over a year but my hair is back to normal and I am shaving every day again. I spent a lot of money on this with no results and I'm very frustrated. It didn't save me any time, instead I wasted time, money, and pain from going to all these treatments and touch -ups for nothing. I do not recommend going here at all! Save your time and money!
Google
1.0/5
Apr 8, 2017
Google Ideal Image Woodbury
I was displeased with the overall experience. I was very excited to get laser hair removal on my face. The day I went in they were very quick to get me into a contract but with this came no explanation of services or what to expect. I did ask several questions of my own though. I have been trying to have my facial hair removed for aver 2 years now and I still have hair. Their explanation is that I am aging and am a female with hormones so my hair will never go away, that the laser just lightens. This is very upsetting because the company name is laser hair REMOVAL. I was deceived and would have never paid $5,000 to just lighten my facial hair. They said I can come in for touch ups- but with a co-pay of $120, this is after paying the lump sum of $5,000. I wish it was explained to me in the first place, I feel duped. I could also tell that the stuff just did not want to deal with my concerns, they rushed me out at my visit today and said verbatim " I wouldn't ask for money back because your contract will be void and you can't come in for touch ups". It was uncalled for, because I never brought up that I wanted money back, I just wanted my hair REMOVED and get what my money paid for. If they were to explain everything right off of the bat, they wouldn't have these issues with patients.
Google
5.0/5
Sep 16, 2016
Google Ideal Image Woodbury
I began my treatments in Edina, then moved and finished my treatments in Woodbury. Both locations were friendly and professional. I do not have to shave. Haven't in the two years since I finished the treatments and I love it. Expensive but so worth it!
Google
1.0/5
May 4, 2016
Google Ideal Image Woodbury
Don't do it. I really regret it. So expensive. Totally not worth it. They wouldn't help ensure I was satisfied, even though they say they will. The lifetime warranty just means you have to pay more.
Google
1.0/5
Jan 8, 2016
Google Ideal Image Woodbury
I had gone in for the 70% off offer. I wanted my face done. When they advertise, face, legs, arms, etc. they don't tell you first of all that your face is broken down into four areas each costing an astronomical amount even at 70% off. I chose to have my chin and upper neck done. I've had 6 treatments and this last one was so incredibly painful and my neck swelled 3 times it's size and lasted a week. I will not be going back for any more treatments since I still have hair to deal with on the rest of my face. When I called to ask about the money I owed I was told I had only $150 left to pay. I asked if I pay that last $150 am I a lifetime member like they told me I would be. She said NO I have to finish all my treatments in order to become a lifetime member. I asked why do I need to do all the treatments when I paid for all of them already. She said that's their policy. I said I would come in for one zap of the laser and leave for the last 3 treatments. However, the lifetime member is only for the area they treated not anywhere else like I had been led to believe. Why would I need a lifetime membership for the area already treated? Isn't it supposed to be "hair-free forever?" I will NEVER give my money to this place again! Nearly $4000 for this was a complete waste of money and I'd rather wax and shave then go through this again!!
Google
1.0/5
Jun 23, 2015
Google Ideal Image Woodbury
AWFUL. I really wanted to have an amazing hair free experience but that just was not the case. I paid for my underarms, stomach, and bikini area which cost close to $5,000 (yes, $5,000). Ideal Image's slogan is "never shave again". Well long story short, out of my 9 treatments I had a very sloppy nurse 5 of the treatments and she missed spots. So after my 9th treatment I called and complained because I still had spots of hair in all three areas. They were nice and said I could come in for a 10th treatment. Well now it's been about two months since that treatment and I'M SHAVING MY UNDERARMS STILL. I called and explained my situation and said I didn't think it was fair for me to have to pay for additional treatments since I paid to go hair free and "never shave again". The lady on the phone was fairly rude and didn't seem to sympathize with me and now I have to drive to Woodbury (over an hour away) to have an assessment, and a week later if it's okayed by a manager, I can come back for a free treatment. There's still hope that they straighten things out but I'm very upset mostly because it's so crazy expensive and my nurse was so careless. Even my stomach which had very few dark hairs to begin with, still has just as many dark hairs as before the treatments started. Overall I say save your money unless you're willing to spend a lot of time on the phone begging for Ideal Image to just hold up their end of the deal.
Google
5.0/5
Dec 16, 2014
Google Ideal Image Woodbury
AMAZING!!!!! I can't believe the difference 4 treatments can make, my hair is noticeably disappearing and I LOVE IT!!! Looking forward to becoming hair free. I can't wait to get new areas treated!!
Google
5.0/5
Jul 29, 2014
Google Ideal Image Woodbury
I'm not completely done with my sessions but so far the results are great! I have a boost of confidence and don't have to be self conscious about hair in certain areas. The staff is very friendly as well. Colette is the one that usually does my treatments and she is my favorite! She is quick with the laser and makes sure no part of the area is missed.
Google
5.0/5
Jul 24, 2014
Google Ideal Image Woodbury
Everyone is also so friendly and smiling every time I come in for an appointment, and the results are real! I am close to being completely hair free, and I can't wait to never have to shave again 🙂