Willow Grove

2604 West Moreland Road
Willow Grove, Pennsylvania 19090
215-600-1722

CURRENT PROMOTIONS

STORE HOURS

Sun CLOSED-CLOSED
Mon 9:00am -6:00pm
Tue9:00am -8:00pm
Wed9:00am-8:00pm
Thu 9:00am-8:00pm
Fri 9:00am-6:00pm
Sat8:00am-5:00pm

All of us at Ideal Image are proud to make Willow Grove, PA the home of one of our newest laser hair removal and medica spa locations. Whether your interest is laser hair removal, CoolSculpting, Botox, Fillers, BBL, or any of our other cosmetic medical services, our team of medical and nursing professionals in Willow Grove are standing by and ready to answer all of your questions.

If you live in or near Willow Grove, PA and have been considering laser hair removal as a method of getting rid of unwanted hair, watch our video below and take a look inside of Ideal Image Laser Hair Removal.

4.3/5
4.3 /5
87 Reviews

Google
2.0/5
Feb 19, 2020
Google Ideal Image Willow Grove
My recent visit was for a BBL. This is my 3rd BBL service at Ideal Image. Each technician performs the services very differently. My first BBL was great at Ideal Image. The technician took her time and explained each application of the BBL treatments. She did a total of 3, telling me that the first was for surface, the second reached the collagen and the third was for spot treatments. I noticed on the days following my initial visit, that my spots were changing /fading like I was informed. On my recent visit, only the surface and spot treatment was done. I have not noticed any changes in any of the spots, not even slight fading. I am disappointed with the recent results because there are none. I feel that this treatment was a waste of my money and not beneficial.
Google
5.0/5
Feb 2, 2020
Google Ideal Image Willow Grove
Wonderful experience- came in for a consultation and got treated the same day!!!!
Google
5.0/5
Feb 1, 2020
Google Ideal Image Willow Grove
Sibel is awesome.. Great results, super friendly, gets the job done! Was able to answer all my questions and is very knowledgeable.
Google
5.0/5
Jan 30, 2020
Google Ideal Image Willow Grove
My nurse was super thorough. She was friendly and probably the best nurse I’ve had for treatments.
Google
5.0/5
Jan 29, 2020
Google Ideal Image Willow Grove
Sibel Awan and everyone there was amazing and so friendly I’m so glad I have chosen this location
Google
5.0/5
Jan 25, 2020
Google Ideal Image Willow Grove
I went there for a consult for laser hair removal. They took time, showed me around, and spent time with me to give me quote. Then a nurse came in to make sure I was a good candidate for the service I wanted. It turns out that I was not and I wouldn’t have benefited from it much. I greatly appreciate their honesty as they could have sold it to me anyway, but they didn’t. Very nice and super impressed with their integrity.
Google
5.0/5
Jan 23, 2020
Google Ideal Image Willow Grove
It was all a great experience. Sibel, Jess, and Crystal were all wonderful. Crystal took care of my treatment and did a fabulous job and was very kind and gentle and thoughtful. I needed a break partway through my procedure, and she was just wonderful. She took terrific care of me. I highly recommend this place. They did a beautiful job and all went well. I'm very happy with my new look. I.plan to go back in a few months for other Procedures.
Google
5.0/5
Jan 16, 2020
Google Ideal Image Willow Grove
Everytime I leave this facility, I am happy. I will probably keep coming to get treatments here for a very long time.
Google
5.0/5
Jan 15, 2020
Google Ideal Image Willow Grove
Kait is a very good person and she is very patiently to take care every spot I may be missed.... Kait is an asset of the company....
Google
5.0/5
Jan 7, 2020
Google Ideal Image Willow Grove
ABSOLUTE PLEASE with AMAZING RESULTS! The ENTIRE Team at Ideal Image at Willow Grove is outstanding!!!! Sibel and Crystal are my TOP RECOMMENDATIONS to work with for your beauty and aesthetic dreams come true! It has been one of the best investments in myself EVER!!!!
Google
5.0/5
Dec 19, 2019
Google Ideal Image Willow Grove
Crystal is the best! She is friendly, real, and thorough.
Google
5.0/5
Dec 16, 2019
Google Ideal Image Willow Grove
Great friendly professional staff! Very satisfied with my treatment.
Google
1.0/5
Dec 10, 2019
Google Ideal Image Willow Grove
I only go to your facility for forehead. Which I am very disappointed this time w/my results.
Google
5.0/5
Dec 4, 2019
Google Ideal Image Willow Grove
Ever since Crystal has been providing the service I was looking for, this is almost my second year coming to Ideal Image in Willow Grove, PA. Crystal is amazing, she has impeccable knowledge on all the products and services as well as great bedside manners not to mention that she is the sweetest. I would also like to add that the entire team including the front desk personnel is super friendly, cordial and always has a smile on their face. Thank you ALL for keeping me look fabulous 🙂
Google
1.0/5
Nov 30, 2019
Google Ideal Image Willow Grove
Do not go to Ideal Image. They were not honest about pricing nor about services. This is not my first time receiving this service, but it is my first and last time having it done at Ideal Image. I decided to give them a chance because they are much closer, they have become pretty well known, and seemed professional. My face is now uneven and they simply do not care. They have to many different departments which led to an extreme lack of communication. Each department/person gave me different answers to the same question. They had me send some pics over from when I had this done before. After the young lady saw the pics I sent over she was extremely apologetic and asked me to come in to see the head nurse. During my appointment with the head nurse she had zero interest in the pics I was asked to sent over. When I explained what happened and showed her the issue, she was very dismissive and gave very poor excuses . I explained the experience and the results I had at another place 2 yrs prior. Her response was, 'whoever did this before was really good at what they do". Do yourself a favor and go somewhere else that has more experience.
Google
4.0/5
Nov 18, 2019
Google Ideal Image Willow Grove
It was good
Google
5.0/5
Nov 13, 2019
Google Ideal Image Willow Grove
Best staff ever costumer service is the best Sibel she is the best and professional i loved how easy to work with her! And the Crystal she is professional nurse who were nice and smiling angel! Thank you guys i will bring friends to this location!!!!
Google
5.0/5
Nov 11, 2019
Google Ideal Image Willow Grove
Everything was good My counselor she was Awesome the nurse they are very good thank you for everything I appreciate this my first experience actually
Google
5.0/5
Nov 5, 2019
Google Ideal Image Willow Grove
I’m super pleased with the process and results. The staff are super courteous and knowledgeable.
Google
5.0/5
Oct 31, 2019
Google Ideal Image Willow Grove
Lauren did my Ultherapy and she is amazing! The best! She is patient and gentle! I can’t wait for my results!
Google
5.0/5
Oct 23, 2019
Google Ideal Image Willow Grove
Always an awesome experience! Everyone is so friendly and not too pushy!
Google
5.0/5
Oct 22, 2019
Google Ideal Image Willow Grove
I walked in with a bunch of questions not knowing if I was finally going to take the steps to laser hair removal. I asked all the questions I needed and on that same day I was able to walk out with my first treatment. It was amazing.
Google
5.0/5
Oct 16, 2019
Google Ideal Image Willow Grove
Had BBL done at the Willow Grove location. Extremely nice and helpful staff, especially my nurse Ms Chrystal Less sun marks after the summer Love the results
Google
5.0/5
Oct 15, 2019
Google Ideal Image Willow Grove
I have been coming to Ideal image since 2012 and when I come to the willow grove location, I am always greeted with the friendly receptionist and my nurses always take care of me well! I would recommend this location for sure!
Google
5.0/5
Oct 14, 2019
Google Ideal Image Willow Grove
My experience at all of my appointments are always pleasant with all staff. They are always so nice and welcoming.
Google
5.0/5
Oct 11, 2019
Google Ideal Image Willow Grove
Thank you for being honest and upfront about the service you provide. Although you are unable to assist me on what I need. I will definitely keep in mind for any future treatments and will recommend to family and friends
Google
5.0/5
Oct 4, 2019
Google Ideal Image Willow Grove
Grystal is thorough and detailed oriented. She took the time to explain laser hair removal process. She got to know me, found out what I wanted to improve and then worked to making that goal a reality for me!
Google
5.0/5
Sep 30, 2019
Google Ideal Image Willow Grove
The person who did my procedure was awesome and made me as comfortable as possible.
Google
1.0/5
Sep 27, 2019
Google Ideal Image Willow Grove
I was unhappy with my last treatment for the bikini area. She only did spot treatment which i did not feel was sufficient and missed an entire area that has not been changing. I felt that I missed out on my last session with this weird technique of spot treatment.
Google
1.0/5
Sep 24, 2019
Google Ideal Image Willow Grove
A SCAM! Laser Hair Removal did not work and left me with burns after I paid a total of $3,577.00 and completed my entire treatment package. They then tried to get me to come back for additional lifetime treatment claiming these burns are just a normal side effect. Horrible Experience!
Google
5.0/5
Jul 13, 2019
Google Ideal Image Willow Grove
My experience today was wonderful! The staff here is always nice and courteous! My consultation was with Bridget Ridler. This beautiful young lady went above and beyond in customer service! She worked and re-worked to get me the BEST pricing for my cool-sculpting procedures coming up next month! She was very patient and understanding and very pleasant to talk with! Great sense of humor too! I definitely recommend anyone thinking about hair removal or cool-sculpting, etc to come to the Willow Grove offices! A+++ Thank you Bridget!!!
Google
5.0/5
Jun 28, 2019
Google Ideal Image Willow Grove
I love my service from Ally! Te receptionists are ALWAYS courteous and professional. This is the best money I have ever spent on self care!
Google
5.0/5
Jun 28, 2019
Google Ideal Image Willow Grove
The staff are all very friendly and professional !
Google
5.0/5
Jun 16, 2019
Google Ideal Image Willow Grove
I loved the enviorment at the Willow Grove Ideal Image had! Everyone was so friendly and helpful! Sibel was amazing! She made sure to explain everything in detail, what exactly you are paying for, and they also take into consideration everything that is going on! They are very professional and I would reccomd this location to anyone! They are really amazing!
Google
5.0/5
May 30, 2019
Google Ideal Image Willow Grove
This is my 3rd Ultherapy in 6 years, but first time at Ideal Image in Willow Grove.Very professional staff. I would highly recommend for Ultherapy with Denise. With Ultherapy , it is important to keep up with it every couple of years or so to stay ahead of gravity. .I can't say enough about Denise, the nurse that did my treatment today. She was very meticulous and took her time. We chatted and that made the time pass and was a good distraction. As a result , I had significantly less pain that in previous years .Having said this, Ultherapy is never a walk in the park even under the best of circumstances so remember to always premedicate with a narcotic if your doctor will prescribe a single dose, and also take an NSAID and get a lift to and from if you are going to use a narcotic.The combination of narcotic, NSAID and an excellent practitioner like Denise made this much more tolerable than the last time 2 years ago( even with the drugs 2 years ago). Stay tuned ,and I will keep you posted about the results as they unfold over the next 6 months. Remember, you gotta be patient as it takes 3 to 6 months to see results.
Facebook
1.0/5
May 21, 2019
Facebook Ideal Image Willow Grove
When I called to ask why there was an extra $1,000.00 on the loan that Ideal Image had initiated for me the representative at the Willow Grove office said to me "Well, I didn't tell you that..." then refused to transfer me to a manager or another employee stating there would be no managers available for 2 weeks. I have cancelled all my services. Very disappointed in the staff.
Google
5.0/5
May 13, 2019
Google Ideal Image Willow Grove
Very knowledgable, super courteous, and made sure you get the service you want at a price you can afford. Love Cibel she rocks
Google
5.0/5
May 10, 2019
Google Ideal Image Willow Grove
Ideal Image in Willow Grove was my first real experience with facial fillers and botox. I'm 34 years old. I had my forehead lines smoothed, between my eyebrows, and I also had cheek fillers and nasolabial lines filled. I could not be more impressed with the quality of service and the staff! Because my face is pretty uneven, I had to go back to make everything look right. The whole staff was so supportive, helpful, and willing to work to make my experience perfect. Bridgette set me up with a time that worked for me, answered all my questions about pricing, and set me up with an appointment. She sets the tone for a great experience there. Crystal did my injections and wow! What a great person to work with! She's professional, competant, and a joy to be around. She knows her work very well and she also knows how to make you comfortable and confident. Jessica assisted me when I needed additional work done and was so kind and patient. All in all, the staff there is a great team and if you work with them, you will be great hands! Additionally... I have shopped around the area for the best prices for professional facial work, and these are the best when you consider the service plus the professionalism of the staff. Highly recommend.
Google
5.0/5
Apr 12, 2019
Google Ideal Image Willow Grove
Met with Sibel and her nurse for a free consultation. Very friendly and attentive. Great bedside manner. Does not try to oversell you any products or procedures you don't need. Definitely recommend checking them out!
Google
2.0/5
Apr 8, 2019
Google Ideal Image Willow Grove
The girls who worked there were amazing, they were very kind and super helpful which is why I am even giving this place two stars. Unfortunately I am giving two stars because of the procedure itself. I paid over $2,000 for the cool sculpting procedure which itself was not pleasant for me and I also got no results from this procedure. It was a waste of not only my time and money, but also a very uncomfortable procedure.
Google
1.0/5
Apr 6, 2019
Google Ideal Image Willow Grove
Went to ideal imagine to recieve lip filler april 2018 i was not please with my lips... sortly after my visit in 2018 i got news i was pregnant so i was not able to get any filler until recently. so it is now march 2019...i went to a doctors office to get some filler bc like i said previously i did not like my last experience at ideal...well the doctor told me he would have to desolve my left over filler i had bc it was place incorrectly (in wht you would call mustache area) i spent 300$ on the desolving process so far! If you want to go the cheap route and save a few dollars dont! Youll end up spending more in the long run! Defly do research dont assume bc its a commericalize facility its good (my mistake i made) i would not reccomend ideal image for filler! Update: needed 2 more session of desolving which now ive spend 600 unnecessary dollars bc ideal hires nurses that dont know wht their doing and placed filler around my lip instead of in my lips! PLEASE DO NOT GO HERE! My warning to everyone!
Google
5.0/5
Apr 5, 2019
Google Ideal Image Willow Grove
Love this place!! Always welcomed with a smile and conversation by the front desk ladies, and all the providers (Crystal, Lauren, and Denise) have been more than wonderful!! Highly recommend!!!!
Google
5.0/5
Mar 29, 2019
Google Ideal Image Willow Grove
I never thought I would be needing the services of Ideal Image. But, when I decided I wanted to be less hairy, this is where I found myself. And I am so happy I did! Everyone I have encountered there is very nice and professional. The hair removal procedure is not the most pleasant sensation, which is why I always request Crystal. She makes the process as painless as possible. She creates the perfect balance between being professional and friendly, and I can't say enough positive things about her! I am also amazingly happy with the results - even better than I imagined.
Google
5.0/5
Mar 26, 2019
Google Ideal Image Willow Grove
That staff was very nice and professional, answered all questions and made me feel very comfortable.
Google
5.0/5
Mar 21, 2019
Google Ideal Image Willow Grove
Crystal was amazing. She talked me through everything and I didn’t feel a thing! Love how my lips came out. Can’t wait till I go back for my second syringe ❤️
Google
5.0/5
Mar 15, 2019
Google Ideal Image Willow Grove
Love this place! Crystal does an amazing job. So happy with my results.
Google
5.0/5
Mar 14, 2019
Google Ideal Image Willow Grove
They gave me what I wanted, nothing more or less! I wish I could remember my injector’s name, she was WONDERFUL! No discomfort, no bumps or bruising! I gave time for my results, before reviewing, but I couldn’t be more pleased! I still look very natural! She will most certainly be doing my other concerns! The sales consultant was also very pleasant and easy to speak with! The facility was also veeerryyyy clean! Huge slam dunk! Highly recommend!
Google
5.0/5
Mar 6, 2019
Google Ideal Image Willow Grove
Every person I have come in contact with at Ideal Image has been polite and warm. I'm almost at the end of my time with them and have not had a bad experience yet!
Google
5.0/5
Mar 4, 2019
Google Ideal Image Willow Grove
Sibel, Lauren, the whole staff are amazing. I felt as if I were with friends. The facility is clean & welcoming. Just all around positive experience!! Thank you ladies!
Google
5.0/5
Feb 21, 2019
Google Ideal Image Willow Grove
All the employees here are superb, I instantly feel so welcomed as soon as I walk in the door. It’s a very laid back environment which was extremely comforting when I went there for the first time. I’ve been going there for over a year now & I would give more than 5 stars if I could. I would recommend seeing Sibel to get started! She is the best, always getting me the best deals & saving me lots of money!!! She’s very informative and helpful when dealing with prices and procedures. She’s very personable and doesn’t “sell” or push me to do anything - just explains everything and does her best to make sure I am satisfied! I’m usually with Chessy for all of my appointments and she is amazing as well - super nice and efficient ! She takes her time, never rushes, and does her best to make sure I am comfortable & happy with my results, which I love. I’m loving my results, and my procedures have made me super confident with myself which I am so happy about. Definitely recommend Ideal Image Willow Grove !
Google
5.0/5
Feb 18, 2019
Google Ideal Image Willow Grove
The staff at Willow Grove, specifically Bridget, were knowledgable and were able to answer questions and concerns I had about my treatment. I will be returning for future treatments! Thanks!!
Google
5.0/5
Feb 17, 2019
Google Ideal Image Willow Grove
I went in wondering about botox and I had heard and ad on the radio and I met with Bridget. She assured me I that my goal results were her priority and eased all my worries about botox and helped me schedule my follow up appointment, since i was treated SAME DAY! Highly recommend!
Google
5.0/5
Feb 16, 2019
Google Ideal Image Willow Grove
Very nice and professional staff. I am glad I decided to come to this location because there was hassle free parking. Furthermore they offered great advice when discussing your expectations and did not overwhelm me with booking.
Google
5.0/5
Feb 15, 2019
Google Ideal Image Willow Grove
Such a fun experience! The office is very welcoming with upbeat music and the girls at the front accommadated me with coffee while I was filling out paperwork. Once I got to my actual consultation, Bridget educated me on all the treatments I asked about. She brought me back to the treatment rooms and explained what to expect. I then was introduced to a nurse who went further into detail of what I would experience. Very professional.
Google
5.0/5
Feb 15, 2019
Google Ideal Image Willow Grove
I called for a consultation and met with Bridget. She explained everything about the services I needed for anti-aging and I have to say I was very impressed. She was very helpful and made the process easy and exciting. The final results were amazing! I would definitely recommend the Willow Grove staff and ask for Bridget again.
Google
5.0/5
Feb 13, 2019
Google Ideal Image Willow Grove
Extremely helpful, siabel was so helpful with pricing and getting set up. So excited to get started.
Google
5.0/5
Feb 1, 2019
Google Ideal Image Willow Grove
I went for my first treatment today and it was awesome! Jesse made the experience so comfortable and laid back. She’s great! Highly recommend going here if you’re thinking about laser hair removal!!
Google
5.0/5
Jan 31, 2019
Google Ideal Image Willow Grove
Laser Hair Removal is something I wanted to do for a long time. I went in and had a consultation with Sibel. She answered all my questions,really helpful, she was super knowledgeable, and she reassured me- I felt confident and comfortable choosing this location to have it done. BEST DECISION I’VE EVER MADE! My skin is super sensitive, so I HATE shaving my armpits and my “other areas” because I always end up with shaving rash and ingrown hairs. I can’t believe I didn’t do this sooner, I’m so thrilled with my results! The team was super friendly and amazing. I was so happy with the laser hair removal that I’m coming back for a little juvederm and Botox! Their professionalism, knowledge, and beautiful facility has earned them a forever client!
Google
5.0/5
Jan 31, 2019
Google Ideal Image Willow Grove
I had laser hair removal done here and as nervous as I was, Sibel helped reassure me that it would be fine. The staff here is really comforting and I don’t know about you, but this was very personal to me so that means a lot! Thank you Willow Grove team! I will DEF be back soon for all of the services!
Google
5.0/5
Jan 30, 2019
Google Ideal Image Willow Grove
Sibel is incredible! She listened to what I wanted and didn't "sell" to me. Thanks for the amazing services
Google
5.0/5
Jan 30, 2019
Google Ideal Image Willow Grove
My experience with Sibel was very good. She was positive, knowledgeable and professional.
Google
5.0/5
Jan 30, 2019
Google Ideal Image Willow Grove
I have had a great experience with Ideal Image Willow Grove. The staff is determined to give their customers the best care possible. The services I have gotten were so successful I decided to go back for more!
Google
5.0/5
Jan 30, 2019
Google Ideal Image Willow Grove
Great experience here! Staff is so friendly. Sibel helped me and was amazing , not pushy at all as I was afraid may be the case. I felt comfortable through the whole process and so far I’m loving my results! I would definitely recommend seeing Sibel at willow grove!
Google
1.0/5
Jan 24, 2019
Google Ideal Image Willow Grove
(Translated by Google) Booooo (Original) Booooo
Google
5.0/5
Jan 23, 2019
Google Ideal Image Willow Grove
Love this place so much! Excellent staff ! So kind and helpful. They do great services! Love the results.
Google
5.0/5
Jan 19, 2019
Google Ideal Image Willow Grove
Sibel is a very knowledgeable consultant and thoroughly reviewed all of the offered procedures. I am very happy with the results and was pleased with Lauren. Both are in the Willow Grove location.
Google
1.0/5
Nov 27, 2018
Google Ideal Image Willow Grove
I hate to rent about anything publicly, but I am so angry that I have to write this review. I had a terrible experience at another clinic, and was hoping to get a better treatment this time, but... Short story, I haven't had any experience here to rate. Why? Because I wasted an hour-long trip, got there about 15 minutes late, and was told that I could not be seen... Although, I want to say that the manager, or the woman I spoke to on the phone was very upbeat and sweet... she made me want to consult with them in the first place. She even called to check if I was going to make it (I was already in the office at that time and we both assumed that I'd be consulted with). She even followed up about 15-20 minutes later and asked how it all went... WELL, IT DID NOT. What I want to know is - do they only have one specialist there? I understand my fault here too... I understand that they had another appointment coming up after mine, and 15 minutes "would not be enough for consultation", and they said they were closing after that... BUT... I got zero understanding in return. The receptionists/girls at front, seemed to be absolutely senseless to what I was saying to them. Nobody cared that I drove so long to get there just to get disappointed. One of the girls went to the back office to probably ask the specialist if he/she would see me, and came back and told me I'd have to reschedule. While I was waiting, several minutes I walked in, someone (a client I'm assuming) came in. They offered her something to drink with smile and everything.. whereas I did not even get a full conversation... Hm... All I wanted to know was the prices for the treatments... I think your staff should care about potential clients too, not just their current/active clients. It would not have killed them to be more understanding of the fact that LIFE HAPPENS and to have stayed 5-10 extra minutes to at least give me SOMETHING, some sort of information.... This experience surely killed my willingness to make the trip again... because god forbid I'm several minutes late - then that whole trip will be a waste AGAIN. So... OF COURSE I AM NOT COMING BACK AND WASTING ANY MORE OF MY MONEY, TIME, OR ENERGY!!! P.S. I agree with some of the other reviewers... if they did not care about me before I paid them, would they care after I would? And if yes, is their "pleasurable service" because of the money and not because they truly care about their clients? I really had high hopes and wanted your company to work out for me, but... oh well.
Google
5.0/5
Nov 26, 2018
Google Ideal Image Willow Grove
The Ideal Image staff are very professional and courteous. They offer excellent service and I'm delighted with the my results.
Facebook
5.0/5
Oct 19, 2018
Facebook Ideal Image Willow Grove
lo recomiendo mi tratamiento de mi cara fue estupendo .
Google
5.0/5
Jul 30, 2018
Google Ideal Image Willow Grove
Every appt was timely and met with great customer service!
Google
1.0/5
Apr 26, 2018
Google Ideal Image Willow Grove
I give this place one star for several reasons I will say the facility was clean and the staff was very nice. number 1 l signed up for the credit card option where you can make payments they hit me over the head with over a $1000 in charges which is crazy probly more than that also my hair came back I am African American I did 10 treatments in here I am 4 months later and I have hair growing in like in never left though in my opinion there was a waste of money I spent over $4000 on this and I'm still hairy
Google
5.0/5
Feb 23, 2018
Google Ideal Image Willow Grove
My consultant was so upbeat and friendly. When I am nervous I make really dumb jokes and she went right along with it and made me feel more comfortable. My nurse was amazing. She was so nice and made the experience as nice as she could. She took a break when I needed it, answered all my questions and was very motivational. I am so happy with the women who were there.
Google
1.0/5
Feb 14, 2018
Google Ideal Image Willow Grove
RED FLAG! The first time I went for an evaluation I had to wait 45 minutes. Today I went ready to pay 8K cash, and I had to wait 1/2 hr. If they treat me like that before they get my money, I can't imagine what it will be like once they get my money. I'm glad I left!!!
Google
1.0/5
Feb 7, 2018
Google Ideal Image Willow Grove
I went to Ideal Image 01/31/18! poor service,,, took me in a room print out the service workheet and that was it! Never explained the procedure,didn't show me anything about the procedure, very unprofessional. Amy Schmerbeck showed me the door. I would never go back! I think she didn't want to service me. I did receive an apology after my post.
Google
5.0/5
Feb 2, 2018
Google Ideal Image Willow Grove
The staff is so friendly and the services they offer are the best. I wouldn't go anywhere else!
Google
5.0/5
Jan 22, 2018
Google Ideal Image Willow Grove
Very pleasant atmosphere and the staff are wonderful. Every time I come in the are very informative and nice. I recommend everyone to come in and get a consultation.
Google
3.0/5
Jan 8, 2018
Google Ideal Image Willow Grove
The staff was very friendly the first time I went. I got a cool sculpting procedure! It sagged my stomach which I’m still recovering from today & I got this in 2016! I went back to see why my lower abdomen was sagging nobody could tell me a reason why.
Google
5.0/5
Dec 28, 2017
Google Ideal Image Willow Grove
I love ideal image! Everyone is so incredibly kind there and they really do their best to make sure you are as comfortable as possibly. They are very knowledgeable about all the procedures and really are great at explaining them to you. I would recommend this place to everyone.
Google
1.0/5
Dec 25, 2017
Google Ideal Image Willow Grove
I’ve had the biggest problem with customer service here. My laser treatment hasn’t been taking and I’ve been trying for months to talk to someone about getting a refund. They have done two final consultations just for me not to hear anything back. The first one I had to call repeatedly for me to even get more follow up visits and it still wasn’t working. The second one was within the last few weeks, they took photos, sent it to corporate and never said anything back. It’s a waste of money because they basically scam you out of thousands of dollars for an incomplete service. I’ve also had issues with receptionists giving me attitude just for asking questions to speak to someone higher up about my problems. Never coming here or recommending this place again
Google
5.0/5
Dec 2, 2017
Google Ideal Image Willow Grove
today i had my free consultation and first laser treatment. I was somewhat nervous because this was my first time getting laser but the staff was sooo friendly, nice and welcoming. plus the results are amazing! highly recommend this location
Google
5.0/5
May 25, 2017
Google Ideal Image Willow Grove
It was my first time calling and getting treatment. I asked basic questions over the phone and the staff answered accordingly. I was able to get a free consultation and treatment the same night. Sarah was very thorough about the procedure, payment, and additional information. The staff are very nice and like to get to know you better. I was the last customer to leave and they didn't rush me. It was a nice first time experience, I'm glad I went to Ideal Image at the Willow Grove location.
Google
5.0/5
Nov 16, 2016
Google Ideal Image Willow Grove
Best customer service! They explained everything so clear and precise, and they were very helpful. Sara made my first experience go very smoothly.
Google
1.0/5
Aug 15, 2016
Google Ideal Image Willow Grove
Horrible customer service! Once they get your money then they don't care. You can't stop services they lock you into a contract right away. When you sign the contract it is on a computer so you don't get a chance to read line by line. Not to mention it's extremely expensive. Face hair removal is over $4k.
Google
5.0/5
Aug 11, 2016
Google Ideal Image Willow Grove
Fantastic and friendly staff. I felt comfortable during all treatments. A very clean and safe environment!
Google
5.0/5
Jul 22, 2016
Google Ideal Image Willow Grove
Excellent work with hair removal.
Google
5.0/5
Nov 17, 2015
Google Ideal Image Willow Grove
This has been my first time having any laser treatment done. I was pretty nervous at first, due to horror stories I have heard in the past. However I decided to have my chin done. I must say I have one more treatment to go and the results are amazing. No more dark marks or ingrown hairs! This was well worth the money! Is it painful? Hmm , not really. It can be a bit uncomfortable in the beginning but it is such a quick procedure that you won't mind the feeling. Needless to say, my overall experience has been wonderful and the girls are all so very sweet and helpful! Customer service at its best! Thanks ladies. Keep up the great work!
Google
5.0/5
Sep 4, 2014
Google Ideal Image Willow Grove
Love Love Love it. This has been the best decision I made. The treatments are fast and the staff is the best! I am currently going in for Brazilian and life as a girl has become so much easier! haha I plan on getting my arm pits done next!! The facility is always clean, they have refreshments in the waiting room and every staff member goes out their way to make you feel comfortable! If you are thinking about getting Lazer hair removal, stop thinking and GO!